iATS Payments Reviews & Product Details

iATS allowed us to easily create a web-based online payment option on our website. As a non-profit we want to make it easy for our supporters to give online. We now offer options to give both using credit cards and "electronic checks" (ACH payments). Supporters can also donate once or set up a recurring donation. Additionally, I can easily create custom pages as needed with only a few minutes. iATS support has always been helpful and friendly and, generally speaking, very responsive. Review collected by and hosted on G2.com.

The available reports are lacking and very limited in the available options and customizations that are supported. Review collected by and hosted on G2.com.

Ease of use of the iATS extension for CiviCRM, when it comes to our userbase signing up for events and/or sending contributions is what really enabled us to grow as an organization. Review collected by and hosted on G2.com.

Well, the Refund button on the administrative interface needs a confirm prompt, as I have accidentally refunded the wrong person at least once, having checkmarked the wrong row.. I would suggest a prompt saying "you are about to refund x amount to y person, do you wish to proceed?". Review collected by and hosted on G2.com.

I've been using and recommending iATS to nonprofits as I work on their websites using either CiviCRM for memberships or Drupal Commerce for sales. It's simple to set up, more cost effective for nonprofits and charities and the support is excellent. The CiviCRM integration is very well supported by both iATS and the community members who maintain it. iATS is also very supportive of the CiviCRM community. Review collected by and hosted on G2.com.

The only thing I'd like to see is better reporting back to CiviCRM of fees per contribution. Review collected by and hosted on G2.com.

Focus on non-profits is nice. Competitive pricing. Review collected by and hosted on G2.com.

Corporate structure is confusing, several subsidiaries of one company and you might get bounced around. Documentation was confusing and links to most current API weren’t provided. Integration with CiviCRM is touted, but plugin lacks some features, is difficult to test with, and has outdated UI. Review collected by and hosted on G2.com.

The process of getting setup with iATS was pretty straight forward and hassle free. The fact they've also written an extension for CiviCRM (which is actually how we found out about iATS) makes things incredibly convenient. Review collected by and hosted on G2.com.

The process of matching up transactions to when the funds have deposited in the account is kind of a hassle, especially for ACH transactions. Review collected by and hosted on G2.com.

I like the iATS extension for CiviCRM and how it works with iATS. We get to control the way we process recurring payments and integrate with a great provider. Review collected by and hosted on G2.com.

To be perfectly honest, I dislike having to do regular PCI compliance scans. We're a small nonprofit and it's not fun. However, I need to upgrade to the new iATS extension for CiviCRM that will allow us to change to the easier questionnaire, I think. Review collected by and hosted on G2.com.

The sign-up is super easy - no hassle at all. The price point is great. Review collected by and hosted on G2.com.

I hope for a better on-site point of sale option. Last I chatted with them they had a few options and were continuing to develop this option. Review collected by and hosted on G2.com.

Being able to issue refunds quickly and efficiently. Review collected by and hosted on G2.com.

I wish the transaction IDs matched what was in our system. Our system shows them as longer. Also wish the search for a transaction was longer than 6 months. Review collected by and hosted on G2.com.

The best part for us is the fact that there is an iATS extension for CiviCRM. This allowed us to start accepting credit card payments on your website. The seamless connection to Civi has been great - no problems maintaining it. Review collected by and hosted on G2.com.

The reporting interface on the iATS website is pretty clunky. Review collected by and hosted on G2.com.

Ease of Use and competitive processing costs Review collected by and hosted on G2.com.

So far so good, we haven't come across any issues at this time. Review collected by and hosted on G2.com.

Very responsive customer service as well as excellent rates. Review collected by and hosted on G2.com.

A few times our monthly reports were not timely. But this has been addressed. Review collected by and hosted on G2.com.

Low processing fees. iATS extension for CiviCRM Review collected by and hosted on G2.com.

Difficult to reconcile deposits to bank account with Quickbooks. Review collected by and hosted on G2.com.

It works without a lot of calls, changes, and interruptions Review collected by and hosted on G2.com.

That I could not enroll another organization, a church, for online giving because we were not registered in Canada??? Review collected by and hosted on G2.com.

Easy reporting features and acceptable response time to questions. Review collected by and hosted on G2.com.

Flexibility in creating a mobile friendly experience. Review collected by and hosted on G2.com.

IATS payments works with minimal hassle, integrates well with CiviCRM. Review collected by and hosted on G2.com.

Refunds are clunky, especially EFT! Reporting in their backend is awkward. Integration with CiviCRM missing some components still (like refunds, ability to unlink transactions). Review collected by and hosted on G2.com.

Every single time I have called IATS, I have an amazing customer service experience. Their representatives are professional, helpful, and always work quickly to help me find a solution to any and all issues that are prompting my call. Review collected by and hosted on G2.com.

I really do not have any complaints about iATS.. Review collected by and hosted on G2.com.

I like iATS for ease of use in reporting functions and virtual terminal (submitting transactions) Review collected by and hosted on G2.com.

Contacting customer service is irritating. Takes a long time to get a response and follow-through is not always great. We've submitted several forms over the years, removing users from the account (departed employees) and yet they still stay on the acct and we submit more paperwork and still nothing is actually taken care of. Review collected by and hosted on G2.com.

I like that this system really gives you every tool you may need to collect payments safely and securely. The customer service is wonderful and attentive which is great for people who have never used a payment processing system before. iATS breaks down where all of your payments have come from and securely places that money into your bank account right away. Review collected by and hosted on G2.com.

It was really complicated to set up. As someone who has never used one of these before, I found it challenging inputting information that I wasn't too confident on. I didn't understand a lot of the set up and I needed to call customer service frequently to make sure I did everything correctly. Review collected by and hosted on G2.com.

They will always go the extra mile to help you solve any issues that may come up. Review collected by and hosted on G2.com.

There are sometimes long wait times getting through by phone. I often send emails when I can't wait on the phone and we usually get a response by the next day. I like that we can send emails directly to contacts that we make at Iats. Review collected by and hosted on G2.com.

The fraud prevention tools appear to be helping reduce tests of stolen cards on our donation page. iATS integrates with our database, which is what we need. Review collected by and hosted on G2.com.

There have been a bunch of issues recently that may have caused us to lose donations, so this is unsettling. I don't particularly like the UI and it would be nice if we could download multiple reports at once or even build templates so you get the data you want in the order you want. If we could have these sent to a folder or emailed on a schedule that would be great. Review collected by and hosted on G2.com.

Customer service is outstanding and they understand the needs of non-profits. Their backend customer dashboard interface is very easy to navigate. Tech support is also very responsive. Review collected by and hosted on G2.com.

Nothing I dislike. I have used PayPal, Authorize.net and others. iATS is the best. Review collected by and hosted on G2.com.

I can easily update information on the back end, such as entering a new card number, changing the amount/schedule for recurring gifts, or inputting card info if a donor wishes to make a one-time gift over the phone. Also, seems to be well-integrated with Salesforce. Review collected by and hosted on G2.com.

Not really set up for true recurring gifts. It works well if you have a pledge with a specific end date, but you cannot leave the end date open for gifts with an indefinite end Review collected by and hosted on G2.com.

This product is very easy to use, very easily customized, and customer service is ALWAYS helpful! Review collected by and hosted on G2.com.

Currently, the system doesn't talk to Salesforce as efficiently as possible. Review collected by and hosted on G2.com.

I have processed millions of dollars of deposits with IATS in my position for the last 15 years.

My "like best" thing is that the employees (customer service) are all very friendly and helpful. i.e. above average. Review collected by and hosted on G2.com.

IATS has experienced a few (not many) what they call "time-out" issues. This is when credit card transactions do not come through accurately.

Can be time consuming to correct these, yet thankful it doesn't usually happen but once or twice a year. Review collected by and hosted on G2.com.