# SiteLink Web Edition Reviews **Vendor:** Storable **Category:** [Self-Storage Facility Management Software](https://www.g2.com/categories/self-storage-facility-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 20 ## About SiteLink Web Edition It's the industry’s most widely-used, #1 top-rated self storage software. SiteLink offers a complete toolbox of features to make managing storage units simple, including website and third-party integrations, best-in-class accounting, and multi-store management. Core Benefits ● Powerful Corporate Controls- Save time while ensuring consistency in pricing, promotions, documents, and business rules for both your on-site management and tenants by utilizing a best-in-class set of tools that enable operators to make changes across their portfolio with a single motion. ● Automated Reminders List- Ensure that all tasks are managed appropriately with a centralized reminder list built directly into everyday workflows that automatically populates relevant events --including lead conversion, tenant management, and delinquency --based on the information and customer data that is stored in your management software. ● SiteLink Marketplace- Take a tailored approach to build out your technology and vendor strategy that meets the specific needs of your business with a comprehensive set of third-party integration partners to support your people and processes. ● Tenant Communications- Build a customized communication strategy that best supports your business with a comprehensive set of third-party integration partners on the SiteLink Marketplace to incorporate SMS, phone, mail, and call centers in your communication portfolio. ● Contactless Move-in Capability- Empower prospective tenants to move in online from anywhere via an email or text with a direct URL to your online move-in experience, regardless of how their initial reservation was made. ● Customizable CRM System- Drive operational efficiency using our fully customizable tenant management system and lead relationship management optimized to display the most important data points about your tenants such as detailed customer statuses, full interaction history, and important notes or documents at a glance. ● Comprehensive Reporting Systems- Keep your finger on the pulse of virtually any facet of your business utilizing a combination of best-in-class out-of-box reporting and custom reporting tools that help deliver better marketing investments and improve processes resulting in more revenue. ## SiteLink Web Edition Reviews ### 1. One of my favorite programs I've ever used at a job **Rating:** 4.0/5.0 stars **Reviewed by:** Kurt B. | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about SiteLink Web Edition?** It's very organized and detailed -- there are so many ways to sort and filter to what you want; it's fantastic. Once you get the hang of it, navigating is a breeze! **What do you dislike about SiteLink Web Edition?** It sometimes crashes, and that may be a problem we have due to all the data we have on our systems. They are a few minor tweaks to being the best tenant program **What problems is SiteLink Web Edition solving and how is that benefiting you?** Having the customer's data sync and be available within an instant is key when closing a sale or transaction -- I've used other programs like Yardi that, while effective, is still clunky. ### 2. Great software **Rating:** 5.0/5.0 stars **Reviewed by:** Christy C. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about SiteLink Web Edition?** So easy to use and easy to train others on. **What do you dislike about SiteLink Web Edition?** I don't like having to go online. The app is by far the better way to use Sitelink. **Recommendations to others considering SiteLink Web Edition:** Get whatever they offer when you sign up. **What problems is SiteLink Web Edition solving and how is that benefiting you?** It is solving the problem with lengthy training because it is simple software. ### 3. User friendly and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie L. | Location Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about SiteLink Web Edition?** Sitelink is extremely user friendly and efficient. For the most part, it's pretty self explanatory and easy to navigate. The program is fast and has several tools to be able to do more than one thing at a time. **What do you dislike about SiteLink Web Edition?** The only function I don't like is that you cannot undo a move in without simply vacating it. **Recommendations to others considering SiteLink Web Edition:** I absolutely recommend this program due to it's ease of use and functionality. **What problems is SiteLink Web Edition solving and how is that benefiting you?** Sitelink Web Edition is great for multi-tasking. Oftentimes I get busy with more than one person in the office and I can typically address more than one transaction at a time. This prevents long lines a huge benefit to both the customer and staff. ### 4. SiteLink is Excellent but pricey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2021 **What do you like best about SiteLink Web Edition?** Easy of use - very intuitive when it comes to each piece of the software **What do you dislike about SiteLink Web Edition?** You definitely pay for all the features & don't always play nice with other industry vendors **Recommendations to others considering SiteLink Web Edition:** This is a great product with lots of features and innovations but only plays nicely with the companies that they choose. **What problems is SiteLink Web Edition solving and how is that benefiting you?** It is a great 'package' property management system - makes day to day operations very easy ### 5. If you're new to self storage i would not recommend going with SiteLink /Storable **Rating:** 0.0/5.0 stars **Reviewed by:** Daniel B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2020 **What do you like best about SiteLink Web Edition?** The software works pretty well once you get through the set up and implementation process. However, it's a long hard curve, and their tech support is pretty dismal in helping bring you up the curve, especially i suppose if you're to the industry and self storage software in general as i was. I think they have tried top put in place a tech support and communications process, however they have not really been successful. They also have pretty much nothing in place in terms of "onboarding" to being new folks up the learning curve on the set up and functionality of their product. I many ways you are on your own. **What do you dislike about SiteLink Web Edition?** High level thoughts: their tech support organization is filled with folks that have very narrow and specialized areas of expertise, and many times the person that answers your telephone call (which usually involves at least a 10-15 on hold) is not able to address your issue, and so you need to be forwarded at least once and the wait on hold... you get the idea. More specific: 1) if you use SiteLinks merchant services, they use a 3rd party company named Clover for these services, and that company has some industry standard compliance requirements for credit card processing. Being new to the industry this was all new to me. Sitelink was was pretty dismal in explaining what will be required and how to move through that process. Even Clover was scratching their head when i told them about the guidance i received from tech support at Sitelink. 2) Sitelink was not able to give me any good guidance at all about various pieces of hardware and software related to the front counter and POS related equipment. For example, license scanners, check scanners, monitors for displaying contract to tenants for signature, and electronic signature pads, and various credit chip scan and/or swipe options. I did get piece-meal info from various tech and sales people in the organization, and i did a lot of online research on my own. There is one guy in the organization named James that seems to know quite a lot and can answer these questions. But he is not readily accessible. Another part of the issue with this i felt was that no one in tech support has every worked behind the counter of self storage facility, so i often felt when i was inquiring about POS hardware that their eyes were glazing over. 3) Website development.... the website through StorEdge ended up being fine at the end of the day, but getting there was super challenging. Mainly because no one in tech support has a phone # that they can provide, including the person in charge of building your site. So all you can do is email, and they just wait days and days and days (and days) for follow up. The sales people ALL have phone #s....if you get my drift.... the sales folks are always available and ready to "assist." But once you're all signed up and on the autopay then the communications process takes on considerable drag. To be fair, once you finally get through to the right folks to address what ever issue you may be having, in most cases, the people are nice, and knowlegable and helpful. So i need to be fair to them. But here again, if you've found a good contact, you cannot ever call them directly. So, i've taken to emailing my questions to storable support, and that's fine as long as it's not an urgent question. But, be prepared to wait anywhere from one day to two weeks for follow up. I am a one facility operator, and that's been my experience. It may be different if you are a large chain operator.... i don't know. Okay and here's another example of why the two thumbs down - - 4) I have sitelink software and a sitelink / storedge created wesbite. One of the the benefit as sold was that when you make price changes on sitelink that these changes automatically push through to your website within any where from 5 mins to one hour or so. That has not been the case for me. It's been pretty typical that the changes are not showing up on my website even 24 hours later, and then i have to call sitelink ..... uggghhhh ..... in order to manually push the changes through. And they have not created any way for the customer to manually push the price changes through. **Recommendations to others considering SiteLink Web Edition:** Just say no. **What problems is SiteLink Web Edition solving and how is that benefiting you?** I wouldn't call it a problem to be solved, rather were opening a new facility and needed some management software. Sitelink has the best overall grades from the various review sites, and they seemed to have a dominant position in the industry. I did one of their demos and chose them. The benefits that i have received are that we have the software set up and running and it seems to run pretty well. ### 6. Great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about SiteLink Web Edition?** Allows me to access information to assist people easily. **What do you dislike about SiteLink Web Edition?** It is often extremely slow and takes a while to load content. **What problems is SiteLink Web Edition solving and how is that benefiting you?** I have access to see a map of the entire facility. ### 7. One of the BEST Self Storage Management Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2020 **What do you like best about SiteLink Web Edition?** I have been in the storage business for 22 years . I have used Site Link at each and every site that I have managed. When I have been asked by someone who is starting a storage facility that they need to get Site Link. The system is very easy to use and train someone on. The Help Line is GREAT also. You get a "real Person" who walks you thru what ever the the problem is and are always very nice and respectful. **What do you dislike about SiteLink Web Edition?** When you take a credit card payment is asks you each time "Do you want to make this card your Auto Payment ?" I always answer no but sometimes it makes the credit card the customers auto payment anyway **Recommendations to others considering SiteLink Web Edition:** As you can see from the start of this review I would highly recommend Site Link Web Edition ! **What problems is SiteLink Web Edition solving and how is that benefiting you?** Site Link Web Edition is great for Managers and Owners. The owner can log in anytime and see hoe their business is doing. I love the fact that everything is backed up on their server. Makes close out at the end of the day much easier. An owner can relax knowing that everything is backed up and safe **Official Response from Cara Luft:** > Thank you for your review and long-term loyalty. Your auto-pay experience experience shouldn't be happening. The next time it does, please contact support@SiteLink.com for their assistant in troubleshooting a fix. ### 8. Easy and simple **Rating:** 5.0/5.0 stars **Reviewed by:** Marguerite L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2020 **What do you like best about SiteLink Web Edition?** Its complete details and esniness of understanding. **What do you dislike about SiteLink Web Edition?** That the French version is not adequately tranlated. **What problems is SiteLink Web Edition solving and how is that benefiting you?** Storage needs. More units rented out. ### 9. 4 Years of Successful Property Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about SiteLink Web Edition?** I loved the reminders screen being right in front of me when I opened the program. It was very user friendly and easy to use. The ability to edit the rental prices was good as well. The overlock walk through print out's were also really clean and easy to read for the property audits. **What do you dislike about SiteLink Web Edition?** I didn't like that I couldn't text tenants or send mass e-mails without using an outside program. That is actually why we switched. The fact that the program isn't web based and did crash sometimes leaving me without a way to take payments was bad too. They did come out with a web platform later on but it wasn't all that easy to access. **Recommendations to others considering SiteLink Web Edition:** This was a great platform for ease of use and help with reminders for things such as overlocks or past due notices. The back end reports are easy to navigate as well. **What problems is SiteLink Web Edition solving and how is that benefiting you?** It was used for property management and it solved the problem of having everyone on an automated timeline to make their payments. I could set up automatic invoices on certain dates and they would be emailed. I also liked being able to block off units that needed to be cleaned before we rented them again. ### 10. Very easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2019 **What do you like best about SiteLink Web Edition?** I like the ease of use and easy customer service. I’ve spoken with the company regarding issues on several occasions and have always had a pleasant experience. **What do you dislike about SiteLink Web Edition?** The only thing I don’t particularly like is when you have a current tenant wanting another unit but I’m not able to link the new account’s billing info with the existing account. **What problems is SiteLink Web Edition solving and how is that benefiting you?** The management summary is a great way for us to keep track during the month to help us reach our goals. ### 11. Best self storage crm **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about SiteLink Web Edition?** User friendly. You can create various document that fit your property needs and mass email tenants. **What do you dislike about SiteLink Web Edition?** There is not anything i dislike, however it would be nice to have the stand alone addition add company colors **What problems is SiteLink Web Edition solving and how is that benefiting you?** It provides a modern up to date crm. It allows us to auto bill and keep all tenant info in one place. Site link makes it possible to go paperless ### 12. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Heather M. | Front Desk Representative, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2018 **What do you like best about SiteLink Web Edition?** The fact that it is straight-forward and if you make a mistake, it can be fixed right away. Also, that there is a support number to call if you are stuck. **What do you dislike about SiteLink Web Edition?** that the support is not open on weekends **Recommendations to others considering SiteLink Web Edition:** 24/7 support **What problems is SiteLink Web Edition solving and how is that benefiting you?** I had a problem with invoices not being sent as an attachment but it was easy to figure out and switch. ### 13. Sitelink is Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2018 **What do you like best about SiteLink Web Edition?** I like that the program is super straightforward. It makes things easy. And when I don't understand something, their customer support is always helpful! **What do you dislike about SiteLink Web Edition?** In some pages, when selecting a unit, the highlight color is gray, which makes it hard to find. **What problems is SiteLink Web Edition solving and how is that benefiting you?** Sitelink helps us stay organized and avoid the issue of having to search by hand for our available units. ### 14. User of SiteLink For 4 years **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle A. | Recruiter, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2017 **What do you like best about SiteLink Web Edition?** Sitelink is incredible. I have used various software programs over my 30+ years in business and 8 years in self storage and SiteLink is hands down the best software on the market. You can print reports, make edit changes and the accountability for users can be changed depending on rank in leadership. **What do you dislike about SiteLink Web Edition?** I have tried and tried to find what I don't like about SiteLink and have never been able to find anything I do not like about it. **Recommendations to others considering SiteLink Web Edition:** If you are considering a new software program for your self storage business, SiteLink is the way to go. It is worth every single penny. You will have a wonderful ROI. **What problems is SiteLink Web Edition solving and how is that benefiting you?** I am not currently using SiteLink. I am using a program that was developed in-house. It is similar to SiteLink but still does not have the bells and whistles. I was able to generate ad-hoc reports, download them to use as spreadsheets and manipulate the program with ease. It is so easy that someone with little software experience can easily pick it up. ### 15. Simplifies Storage Facility Transactions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2018 **What do you like best about SiteLink Web Edition?** Autogenerated reports, labels, and letters make life much easier, especially during collection times. **What do you dislike about SiteLink Web Edition?** Slightly antiquated interface. A few extra steps here and there that aren't necessary. Could use a declutter. **What problems is SiteLink Web Edition solving and how is that benefiting you?** Easy to navigate, great customer service. ### 16. A little confusing, but overall easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2018 **What do you like best about SiteLink Web Edition?** I love the organization of Sitelink, everything is broken down into categories. **What do you dislike about SiteLink Web Edition?** Can’t access all tenant info from one screen. Have to go to Payment screen for some, then Tenant screen for other info. **What problems is SiteLink Web Edition solving and how is that benefiting you?** It breaks down billing, very detailed. It’s easy to find anything a tenant may need to know. Really like being able to send prewritten letters from SiteLink, and not have to start an email every time. ### 17. Efficient **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2018 **What do you like best about SiteLink Web Edition?** Taking payments with the ability to be flexible. Leasing is an ease once set uo **What do you dislike about SiteLink Web Edition?** Credits can be complicated because you have to know the correct sequence in order to finalize credits is not intuitive **Recommendations to others considering SiteLink Web Edition:** Is very accurate but requires a moderate learning curve **What problems is SiteLink Web Edition solving and how is that benefiting you?** Ability to take all payments ### 18. Great Management Program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2017 **What do you like best about SiteLink Web Edition?** I like the organization and attention to detail this program allows. **What do you dislike about SiteLink Web Edition?** There are very few things about Sitelink that I do not like. **Recommendations to others considering SiteLink Web Edition:** This product is great and by far better than other products out there. **What problems is SiteLink Web Edition solving and how is that benefiting you?** Tenant management, customer data and information and document tracking is helpful. ### 19. Sitelink - easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2017 **What do you like best about SiteLink Web Edition?** Sitelink is easy to use. It basically walks you through the steps. **What do you dislike about SiteLink Web Edition?** Some items are repetitive. Eg transferring inventory - why offer within same location. **Recommendations to others considering SiteLink Web Edition:** Worth trying **What problems is SiteLink Web Edition solving and how is that benefiting you?** Multi-site management is easily monitored. I can oversee all sites or drill down as needed. ### 20. Easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2016 **What do you like best about SiteLink Web Edition?** Easy to navigate customers, reports, maps **What do you dislike about SiteLink Web Edition?** Signs out too quickly while answer customer questions. Have to keep signing in over and over **What problems is SiteLink Web Edition solving and how is that benefiting you?** Current and previous customers are all in 1 database and finding them all is simple ## SiteLink Web Edition Discussions - [How do I change my SiteLink password?](https://www.g2.com/discussions/how-do-i-change-my-sitelink-password) - [How do I install Sitelinks?](https://www.g2.com/discussions/how-do-i-install-sitelinks) - [Does SiteLink have an app?](https://www.g2.com/discussions/does-sitelink-have-an-app) - [What type of software is SiteLink?](https://www.g2.com/discussions/what-type-of-software-is-sitelink) - [View SiteLink Web Edition pricing details and edition comparison](https://www.g2.com/products/sitelink-web-edition/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-09+08%3A17%3A22+-0500&secure%5Bsession_id%5D=486a8469-3b6c-4d9b-97e5-b0e2f8742e2d&secure%5Btoken%5D=86da6d7a612c5f083e929cecf01494a46f7af035967951737feb3887e1fde269&format=llm_user) ## SiteLink Web Edition Features **Unit Management** - Reservation System - Inventory Tracking - Management Reports **Logistics & Operations** - Industry-Specific CRM - Add-Ons - Payment Processing - Customer Communications - Customer Portal - AR/AP Management ## Top SiteLink Web Edition Alternatives - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews) - 4.1/5.0 (359 reviews) - [Rent Manager](https://www.g2.com/products/rent-manager/reviews) - 4.6/5.0 (271 reviews) - [Unit Trac](https://www.g2.com/products/unit-trac/reviews) - 4.3/5.0 (2 reviews)