SiteLink Web Edition Reviews & Product Details

It's very organized and detailed -- there are so many ways to sort and filter to what you want; it's fantastic. Once you get the hang of it, navigating is a breeze! Review collected by and hosted on G2.com.

It sometimes crashes, and that may be a problem we have due to all the data we have on our systems. They are a few minor tweaks to being the best tenant program Review collected by and hosted on G2.com.

So easy to use and easy to train others on. Review collected by and hosted on G2.com.

I don't like having to go online. The app is by far the better way to use Sitelink. Review collected by and hosted on G2.com.

Sitelink is extremely user friendly and efficient. For the most part, it's pretty self explanatory and easy to navigate. The program is fast and has several tools to be able to do more than one thing at a time. Review collected by and hosted on G2.com.

The only function I don't like is that you cannot undo a move in without simply vacating it. Review collected by and hosted on G2.com.

Easy of use - very intuitive when it comes to each piece of the software Review collected by and hosted on G2.com.

You definitely pay for all the features & don't always play nice with other industry vendors Review collected by and hosted on G2.com.

The software works pretty well once you get through the set up and implementation process. However, it's a long hard curve, and their tech support is pretty dismal in helping bring you up the curve, especially i suppose if you're to the industry and self storage software in general as i was. I think they have tried top put in place a tech support and communications process, however they have not really been successful. They also have pretty much nothing in place in terms of "onboarding" to being new folks up the learning curve on the set up and functionality of their product. I many ways you are on your own. Review collected by and hosted on G2.com.

High level thoughts: their tech support organization is filled with folks that have very narrow and specialized areas of expertise, and many times the person that answers your telephone call (which usually involves at least a 10-15 on hold) is not able to address your issue, and so you need to be forwarded at least once and the wait on hold... you get the idea. More specific: 1) if you use SiteLinks merchant services, they use a 3rd party company named Clover for these services, and that company has some industry standard compliance requirements for credit card processing. Being new to the industry this was all new to me. Sitelink was was pretty dismal in explaining what will be required and how to move through that process. Even Clover was scratching their head when i told them about the guidance i received from tech support at Sitelink. 2) Sitelink was not able to give me any good guidance at all about various pieces of hardware and software related to the front counter and POS related equipment. For example, license scanners, check scanners, monitors for displaying contract to tenants for signature, and electronic signature pads, and various credit chip scan and/or swipe options. I did get piece-meal info from various tech and sales people in the organization, and i did a lot of online research on my own. There is one guy in the organization named James that seems to know quite a lot and can answer these questions. But he is not readily accessible. Another part of the issue with this i felt was that no one in tech support has every worked behind the counter of self storage facility, so i often felt when i was inquiring about POS hardware that their eyes were glazing over. 3) Website development.... the website through StorEdge ended up being fine at the end of the day, but getting there was super challenging. Mainly because no one in tech support has a phone # that they can provide, including the person in charge of building your site. So all you can do is email, and they just wait days and days and days (and days) for follow up. The sales people ALL have phone #s....if you get my drift.... the sales folks are always available and ready to "assist." But once you're all signed up and on the autopay then the communications process takes on considerable drag. To be fair, once you finally get through to the right folks to address what ever issue you may be having, in most cases, the people are nice, and knowlegable and helpful. So i need to be fair to them. But here again, if you've found a good contact, you cannot ever call them directly. So, i've taken to emailing my questions to storable support, and that's fine as long as it's not an urgent question. But, be prepared to wait anywhere from one day to two weeks for follow up. I am a one facility operator, and that's been my experience. It may be different if you are a large chain operator.... i don't know.

Okay and here's another example of why the two thumbs down - - 4) I have sitelink software and a sitelink / storedge created wesbite. One of the the benefit as sold was that when you make price changes on sitelink that these changes automatically push through to your website within any where from 5 mins to one hour or so. That has not been the case for me. It's been pretty typical that the changes are not showing up on my website even 24 hours later, and then i have to call sitelink ..... uggghhhh ..... in order to manually push the changes through. And they have not created any way for the customer to manually push the price changes through. Review collected by and hosted on G2.com.

Allows me to access information to assist people easily. Review collected by and hosted on G2.com.

It is often extremely slow and takes a while to load content. Review collected by and hosted on G2.com.

I have been in the storage business for 22 years . I have used Site Link at each and every site that I have managed. When I have been asked by someone who is starting a storage facility that they need to get Site Link. The system is very easy to use and train someone on. The Help Line is GREAT also. You get a "real Person" who walks you thru what ever the the problem is and are always very nice and respectful. Review collected by and hosted on G2.com.

When you take a credit card payment is asks you each time "Do you want to make this card your Auto Payment ?" I always answer no but sometimes it makes the credit card the customers auto payment anyway Review collected by and hosted on G2.com.

Its complete details and esniness of understanding. Review collected by and hosted on G2.com.

That the French version is not adequately tranlated. Review collected by and hosted on G2.com.

I loved the reminders screen being right in front of me when I opened the program. It was very user friendly and easy to use. The ability to edit the rental prices was good as well. The overlock walk through print out's were also really clean and easy to read for the property audits. Review collected by and hosted on G2.com.

I didn't like that I couldn't text tenants or send mass e-mails without using an outside program. That is actually why we switched. The fact that the program isn't web based and did crash sometimes leaving me without a way to take payments was bad too. They did come out with a web platform later on but it wasn't all that easy to access. Review collected by and hosted on G2.com.

I like the ease of use and easy customer service. I’ve spoken with the company regarding issues on several occasions and have always had a pleasant experience. Review collected by and hosted on G2.com.

The only thing I don’t particularly like is when you have a current tenant wanting another unit but I’m not able to link the new account’s billing info with the existing account. Review collected by and hosted on G2.com.