# storEDGE Reviews **Vendor:** Storable **Category:** [Self-Storage Facility Management Software](https://www.g2.com/categories/self-storage-facility-management) **Average Rating:** 3.5/5.0 **Total Reviews:** 14 ## About storEDGE It's self storage’s fastest-growing, 100% cloud-based facility management software for the modern operator. It’s sleek, simple, functions beautifully on Mac or Windows, and features data-rich phone, lead, and web integration tools. This software was built to provide operators with the most intuitive, all-in-one facility management solution possible. Its capabilities provide a solution that complements existing daily workflows and provides the freedom to focus on the most important tasks: taking care of customers and growing your business. Core Benefits ● Entirely Cloud-Based —All of your facility information is stored securely and always available, eliminating the need to download, install, and maintain software. You can access information about your facility from any device anywhere in the world. ● Embedded Tenant Communications —Fully embedded two-way email, SMS, and phone capabilities that compliment your existing daily workflows to deliver automated and event-based communications to your tenants while also empowering you to track and report on that communication activity. ● Contactless Move-in Capability — Empower prospective tenants to move in online from anywhere via an email or text with a direct URL to your online move-in experience, regardless of how their initial reservation was made. ● Intuitive CRM System —Drive operational efficiency using our fully integrated tenant management system and lead relationship management optimized to display the most important data points about your tenants such as detailed customer statuses, full interaction history, and important notes or documents at a glance. ● Automated Task List —Ensure that all tasks are managed appropriately with a centralized task list built directly into everyday workflows that automatically populates relevant events --including lead conversion, walkthroughs, and delinquency --based on the information and customer data that is stored in your management software. ● E-Sign Enabled — Provide a modern tenant experience with traditional, in-office e-sign capabilities, or utilize technology to link with any nearby device. Allow your customers to e-sign using an iPad, their smartphone, or any device with a Wi-Fi connection. It also allows managers to send documents via email and text (requires texting) for remote signature. ● Comprehensive Reporting — Keep your finger on the pulse of your business and keep stakeholders informed by utilizing comprehensive out-of-box reporting powered by an intuitively guided report scheduling flow. ● Auction Management System — Streamline your auction management process by utilizing an out-of-box fully integrated solution embedded into your existing daily workflows. ## storEDGE Reviews ### 1. Easy and Professional **Rating:** 5.0/5.0 stars **Reviewed by:** Anna C. | Virtual manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about storEDGE?** The software behind the website is coded very well. This makes for easy and efficient customer transactions! **What do you dislike about storEDGE?** Sometimes lags but almost always works just fine! **What problems is storEDGE solving and how is that benefiting you?** It help me as a customer service representative! It makes my contact with tenants a lot easier! ### 2. Nice that it is easily accessible from mobile devices **Rating:** 3.5/5.0 stars **Reviewed by:** Jeff L. | District Manager Bluegate Boat & RV Storage, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about storEDGE?** Ability to utilize the full functionality of the platform from a cell phone or tablet in addition to laptop **What do you dislike about storEDGE?** It seems to lack some simplicity as compared to Sitelink **What problems is storEDGE solving and how is that benefiting you?** This is allowed our call center to have easy access to multiple sites. It is also easy to toggle between sites when pulling reporting. ### 3. StorEdge Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sharmaine H. | Technical Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about storEDGE?** storEDGE offers a robust suite of tools for self-storage facility management. Users appreciate the comprehensive features that cover everything from facility operations to customer management and online reservations. **What do you dislike about storEDGE?** Some users may find storEDGE to be on the higher end of pricing compared to other self-storage management software options. This can be a concern for smaller facilities or those operating on tighter budgets **What problems is storEDGE solving and how is that benefiting you?** storEDGE centralizes management tasks such as unit rentals, payments, and customer communications into a single platform. This streamlines day-to-day operations, reducing administrative burden and improving efficiency. ### 4. Product Flawed, Poor Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2021 **What do you like best about storEDGE?** The platform and capabilities of the product are 3/10. **What do you dislike about storEDGE?** Customer service is 1/10. Many functions require the support service team to either unlock a function or complete a task for you. When calling by phone expect a very long wait. Once someone picks up they will always tell you how busy they are and how they cannot help you at that time. They then request you email them. An email inquiry will take between a week to two weeks to get resolved, if ever. I had the worst phone customer service experience with any company through StorEDGE. The representative mocked me on the phone, told me I should use a different service, hung up on me twice and was extremely rude. My issue was never resolved. I emailed asking for management to review those phone conversations as I felt the employee was disgruntled and trying to sabotage the business. A manager contacted me saying he would listen to the tapes, talk to the employee and get back to me. Crickets. It's been two months and it seems like my assumption of one bad apple might have been wrong, yet the whole tree is infected. Do your research, as switching SMS companies after-the-fact is costly. **Recommendations to others considering storEDGE:** Do your research on the SMS for you. Very hard and costly to change once locked in. **What problems is storEDGE solving and how is that benefiting you?** Complete SMS integration and website. Nice to have everything from the website to merchant services to tenant insurance all in one place and integrated. In theory. ### 5. Extremely satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Maclay N. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2022 **What do you like best about storEDGE?** storEdge is extremely easy to use, navigate, I would recommend to anyone i know ! **What do you dislike about storEDGE?** No downsides. I enjoy the product greatly. **What problems is storEDGE solving and how is that benefiting you?** Storedge streamlines the storage software process. ### 6. Great product destroyed by terrible customer support **Rating:** 0.0/5.0 stars **Reviewed by:** Scott A. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2021 **What do you like best about storEDGE?** The functionality is strong and it manages all aspects of our storage business. Have run.the software for 2+ years with few issues and good customer experiences **What do you dislike about storEDGE?** Since Easy Storage Solutions was acquired by Storable the technical support has been atrocious. Tickets get lost, when they are not lost it takes DAYS to get a response. When you escalate and get lucky enough to get a person, nothing but excuses. Poor customer service is killing an otherwise great product. Look for alternatives as switching costs are high and reading other reviews suggest my terrible support experience is far from isolated. **Recommendations to others considering storEDGE:** Sadly Storable keeps buying up the viable alternatives. If anyone has a viable alternative, please let me know **What problems is storEDGE solving and how is that benefiting you?** Managing an RV Storage facility. It manages bookings, gate access and billing. The value of the software is high but that is undermined by the POOR customer service ### 7. Offerings are great, Customer Service and Tech Support are not. **Rating:** 2.5/5.0 stars **Reviewed by:** M J. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2020 **What do you like best about storEDGE?** The various levels of software offered as well as the ability to bundle and package for business needs. StorEdge provides an array of services for those in the Self Storage industry. They have an easy to use interface which allows for some customization away from SiteLink (rental software). The website specials column, as well as the 'coupon' option, are amazIng. They allow us to advertise specials while still maintaining a cohesive flow for all of our locations. The simplicity of website design and integration with SiteLink is also a huge plus. It is very little for us to do in terms of website upkeep and admin. Images and most of the text on the website is editable on the admin login that we have access to so we can quickly update information as needed. Additionally, the ability to create various permissions levels for users is a big plus. We have a few reports only access as well as users with full permissions and permissions only to reservations, calls, and leads. This helps ensure that every step of the rental process is correctly dealt with as well as all pertinent information is kept accurate. Singling out one feature that is completely the best would be the recorded calls. You can download, listen, or replay phone calls made directly to the website via the admin login. This has helped us out numerous times with the spelling of names and specifics of rental requests. **What do you dislike about storEDGE?** Customer Service including Tech Support has gone downhill fast since the merger(s). Very long wait time, no response, and tickets get closed and when calling most of the time they are unable to answer questions or address ticketed concerns. They've said to call in for a quicker response, we call and wait on the phone for over an hour just to get a recording telling us thank you for waiting. When selecting the call back option they don't always call back for several days. Trying to resolve issues is very difficult and you often have to explain the same error or change multiple times because they don't seem to have a way to keep track of these things. It is understandable that they have a lot to do and different departments but there needs to be some sort of organization and consistency with the information they are and aren't allowed to share. We have been told something can not be done, only to get a call back from a different tech saying that the issue can be resolved and then resolving it in a matter of minutes. **Recommendations to others considering storEDGE:** Know what you are getting, the package deals seem like a good idea but don't include everything. Additionally, when they say you own your blog, you don't only own the content, not the hosting, and they will not give you access to the source files or server but will argue with you saying you own the blog. **What problems is storEDGE solving and how is that benefiting you?** We have encountered a few issues when it comes to tech support as well as account management. There is a lot of miscommunication as to what is and what isn't allowed on the platform. Additionally, it is very hard to get a straight answer as to wither or not a product or feature is part of your plan, an upgrade, or not possible. We have been waiting three months to speak with someone about updating/redoing our website. We have been told it takes this long to even get a conversation started but we have yet to hear anything back. Even if a date in the future needs to be scheduled it should be done in a timely manner. Currently, we have no idea where we stand in the queue or if we are even listed. The overall website and SiteLink integration work 7/10 as designed with some major confusion on the backend including 'responsibilities and ownership'. We do have a few issues with the columns not updating properly or in a timely manner. Some website changes take days to update while others are instant across various platforms. **Official Response from Cara Luft:** > Thank you for your feedback. I have shared your concerns with our support leaders. If you have a current issue, please email me directly at info@storable.com and I will follow-up immediately. ### 8. Great management software **Rating:** 4.0/5.0 stars **Reviewed by:** Larry D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2020 **What do you like best about storEDGE?** Easy to use, and very automated. Clean look, and friendly on a mobile **What do you dislike about storEDGE?** Customer support takes a VERY long time. When you call, they can't fix anything. When you email them, it takes 3 days or longer to get a response. When something that runs my business isn't working, I need it fixed today, not next week. **Recommendations to others considering storEDGE:** Give it a try. You won't be disappointed. Can't beat the ease of use. Just beware if you need support. Luckily it's not often. **What problems is storEDGE solving and how is that benefiting you?** Communication with my tenants, online move ins, notifications **Official Response from Cara Luft:** > Thank you for your feedback. I have shared your concerns with our support leaders. If you have a current issue, please email me directly at info@storable.com and I will follow-up immediately. ### 9. The password changes at certain times and the sensitivity to the estabishment is a bet too much. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2020 **What do you like best about storEDGE?** Reports are very helpful and knowledgeable **What do you dislike about storEDGE?** I am an owner in all the facilities and find the password changing at certain times a nuisance. I change my passwords and with all the sites I have passwords to I forget and then I try to many times and I'm locked out. Then I have to get our general manager to contact Stor Edge to establish a new one. A bit to much. **What problems is storEDGE solving and how is that benefiting you?** We have 3 owners in out organization thus, one is in charge and then a general manager. I have access but do not and don't believe I can make in changes. I just observe. **Official Response from Cara Luft:** > Thank you for your review! Next time you forget your password, click the "Forgot Password" link on the login screen to have an email sent to reset it. It's important to note, in order for this to work, your account login needs to be an email address (you have the option to use a username or email). If you're currently using a username, I recommend you change it to an email to ensure you can receive password reset links. For additional help, check out our User Management and Access guide: https://storedge.zendesk.com/hc/en-us/articles/208591876-User-Management-and-Access. ### 10. storEDGE is very easy to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2020 **What do you like best about storEDGE?** The dashboard! Everything i need is right there! Just a click away! **What do you dislike about storEDGE?** When selling retail to a NON tenant, I do not like the fact that we have to enter the credit card holders complete home address. It should just ask for the zip code for the CC. **What problems is storEDGE solving and how is that benefiting you?** Just the ease of fixing any mistake that may be created. **Official Response from Cara Luft:** > Thank you for your positive review and feedback. Entering a zip code only is sufficient for some card issuing banks, however, others require a full match (zip and street address) to qualify the transaction for the best rate; hence, our recommendation to provide the full requested information. ### 11. Still Working Out The Kinks **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about storEDGE?** I really like the back end reports as it does break down more than other software we have used before. The autopay roll and the insurance roll have been beneficial as well as the contact roll. **What do you dislike about storEDGE?** Some of the layout doesn't make sense. The reminders are hidden off to the side on a tab when it would be best if these were on the home screen. Now I need a reminder to remember to check the reminders. The fact that I can't add a second e-mail address to a person's account too is a bit annoying. **Recommendations to others considering storEDGE:** If you're looking for something to help with contacting people for past due's besides phone and email this is worth a try. **What problems is storEDGE solving and how is that benefiting you?** The management software allows us to streamline a lot of things but it's not a lot different from what we used before. I do like that I can text from people's accounts to help them with their past due's. ### 12. Good new product to replace sitelink **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2018 **What do you like best about storEDGE?** I like how easily everything is laid out. I like that it is very usuer friendly and practically runs on its own. The software sends out payment and move in reminders for you. Allows you to call, email, and even text the customer. **What do you dislike about storEDGE?** The software is still new so it still has some bugs that it needs to fix. They go through and update almost every week trying to fix previous issues which brings up another problem. So every week there is something miniscule that needs to be adjusted. **What problems is storEDGE solving and how is that benefiting you?** Communication with tenants and potentioal tenants has increased. Because the system automatically sends out reminders to the customer we are able to stay in touch with them a lot better. Plus with every notification it sends out we can see if the customer has viewed in the the communication section. ### 13. Way better than sitelink **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Military | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2018 **What do you like best about storEDGE?** The look of the application is very modern and user friendly. **What do you dislike about storEDGE?** I dislike how many error messages I get, and the small bugs that they are still trying to fix. I have to call tech support often for them to correct their mistakes. **Recommendations to others considering storEDGE:** I would recommend it to others just know though, they are still new and trying to work out all of the kinks. Be patient and know you will run into some issues but for the most part it's a nice product. **What problems is storEDGE solving and how is that benefiting you?** Easier to communicate with the customers. Easy to set reminders for merchandise. ### 14. easy to navigate unit management **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle M. | Club supervisor field support, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2018 **What do you like best about storEDGE?** This system is very easy to navigate. Even as a new user you can follow most processes pretty intuitively. **What do you dislike about storEDGE?** Some issues with system not understanding customer vacate and once invoice sent expects reconciliation even after vacate adding to store debt write offs **What problems is storEDGE solving and how is that benefiting you?** Unit management and account management for 1000 +tenants ## storEDGE Discussions - [How are others finding success in contacting StorEDGE customer service?](https://www.g2.com/discussions/how-are-others-finding-success-in-contacting-storedge-customer-service) - 1 comment, 1 upvote - [What is storEDGE used for?](https://www.g2.com/discussions/what-is-storedge-used-for) - 1 comment - [View storEDGE pricing details and edition comparison](https://www.g2.com/products/storable-storedge/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+03%3A18%3A12+-0500&secure%5Bsession_id%5D=e1368c72-b987-4ffe-af9c-7785d7e42e9b&secure%5Btoken%5D=2051721fc1ce20ff2850bfacd836a3d894d3addbfefd0898962feb4318afb7d5&format=llm_user) ## storEDGE Features **Unit Management** - Reservation System - Inventory Tracking - Management Reports **Logistics & Operations** - Industry-Specific CRM - Add-Ons - Payment Processing - Customer Communications - Customer Portal - AR/AP Management ## Top storEDGE Alternatives - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews) - 4.1/5.0 (359 reviews) - [Rent Manager](https://www.g2.com/products/rent-manager/reviews) - 4.6/5.0 (271 reviews) - [Unit Trac](https://www.g2.com/products/unit-trac/reviews) - 4.3/5.0 (2 reviews)