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storEDGE Reviews & Product Details

It's self storage’s fastest-growing, 100% cloud-based facility management software for the modern operator. It’s sleek, simple, functions beautifully on Mac or Windows, and features data-rich phone, lead, and web integration tools. This software was built to provide operators with the most intuitive, all-in-one facility management solution possible. Its capabilities provide a solution that complements existing daily workflows and provides the freedom to focus on the most important tasks: taking care of customers and growing your business. Core Benefits ● Entirely Cloud-Based —All of your facility information is stored securely and always available, eliminating the need to download, install, and maintain software. You can access information about your facility from any device anywhere in the world. ● Embedded Tenant Communications —Fully embedded two-way email, SMS, and phone capabilities that compliment your existing daily workflows to deliver automated and event-based communications to your tenants while also empowering you to track and report on that communication activity. ● Contactless Move-in Capability — Empower prospective tenants to move in online from anywhere via an email or text with a direct URL to your online move-in experience, regardless of how their initial reservation was made. ● Intuitive CRM System —Drive operational efficiency using our fully integrated tenant management system and lead relationship management optimized to display the most important data points about your tenants such as detailed customer statuses, full interaction history, and important notes or documents at a glance. ● Automated Task List —Ensure that all tasks are managed appropriately with a centralized task list built directly into everyday workflows that automatically populates relevant events --including lead conversion, walkthroughs, and delinquency --based on the information and customer data that is stored in your management software. ● E-Sign Enabled — Provide a modern tenant experience with traditional, in-office e-sign capabilities, or utilize technology to link with any nearby device. Allow your customers to e-sign using an iPad, their smartphone, or any device with a Wi-Fi connection. It also allows managers to send documents via email and text (requires texting) for remote signature. ● Comprehensive Reporting — Keep your finger on the pulse of your business and keep stakeholders informed by utilizing comprehensive out-of-box reporting powered by an intuitively guided report scheduling flow. ● Auction Management System — Streamline your auction management process by utilizing an out-of-box fully integrated solution embedded into your existing daily workflows.

Seller

Storable

Discussions

storEDGE Community

Languages Supported

English

Overview by

storEDGE Marketing (Self Storage Technology)

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storEDGE Media

View a complete list of your storage facilities and jump between them with ease.

Hover over any piece of data, including leads, tenants, and units, for a snapshot of information.

Access the software from anywhere using a computer, tablet, or smart phone and enjoy complete functionality including access to various tenant communication tools like SMS, emails, and call recordings.

storEDGE Demo - Find Information Quickly

Use the wonder search to look up tenants, leads, invoices, and reservations in seconds.

Complete move-ins and move-outs with one simple click without disrupting your daily workflow.

Keep your tenants keep up to date on facility news and promotions with one mass email.

storEDGE Reviews (14)

Reviews

storEDGE Reviews (14)

Review Summary

Generated using AI from real user reviews

Users consistently praise the software for its ease of use and comprehensive features that streamline self-storage management. Many appreciate the intuitive interface and mobile accessibility, which enhance operational efficiency. However, a common concern is the slow customer support, which can hinder timely issue resolution.

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Anna C.

Virtual manager

Mid-Market (51-1000 emp.)

10/9/2025

"Easy and Professional"

5/5

What do you like best about storEDGE?

The software behind the website is coded very well. This makes for easy and efficient customer transactions! Review collected by and hosted on G2.com.

What do you dislike about storEDGE?

Sometimes lags but almost always works just fine! Review collected by and hosted on G2.com.

Jeff L.

District Manager Bluegate Boat & RV Storage

Small-Business (50 or fewer emp.)

11/12/2024

"Nice that it is easily accessible from mobile devices"

3.5/5

What do you like best about storEDGE?

Ability to utilize the full functionality of the platform from a cell phone or tablet in addition to laptop Review collected by and hosted on G2.com.

What do you dislike about storEDGE?

It seems to lack some simplicity as compared to Sitelink Review collected by and hosted on G2.com.

Sharmaine H.

Technical Support Specialist

Small-Business (50 or fewer emp.)

7/18/2024

"StorEdge Review"

5/5

What do you like best about storEDGE?

storEDGE offers a robust suite of tools for self-storage facility management. Users appreciate the comprehensive features that cover everything from facility operations to customer management and online reservations. Review collected by and hosted on G2.com.

What do you dislike about storEDGE?

Some users may find storEDGE to be on the higher end of pricing compared to other self-storage management software options. This can be a concern for smaller facilities or those operating on tighter budgets Review collected by and hosted on G2.com.

Verified User in Warehousing

Small-Business (50 or fewer emp.)

9/29/2021

"Product Flawed, Poor Customer Service"

0/5

What do you like best about storEDGE?

The platform and capabilities of the product are 3/10. Review collected by and hosted on G2.com.

What do you dislike about storEDGE?

Customer service is 1/10. Many functions require the support service team to either unlock a function or complete a task for you. When calling by phone expect a very long wait. Once someone picks up they will always tell you how busy they are and how they cannot help you at that time. They then request you email them. An email inquiry will take between a week to two weeks to get resolved, if ever. I had the worst phone customer service experience with any company through StorEDGE. The representative mocked me on the phone, told me I should use a different service, hung up on me twice and was extremely rude. My issue was never resolved. I emailed asking for management to review those phone conversations as I felt the employee was disgruntled and trying to sabotage the business. A manager contacted me saying he would listen to the tapes, talk to the employee and get back to me. Crickets. It's been two months and it seems like my assumption of one bad apple might have been wrong, yet the whole tree is infected. Do your research, as switching SMS companies after-the-fact is costly. Review collected by and hosted on G2.com.

Recommendations to others considering storEDGE:

Do your research on the SMS for you. Very hard and costly to change once locked in. Review collected by and hosted on G2.com.

What problems is storEDGE solving and how is that benefiting you?

Complete SMS integration and website. Nice to have everything from the website to merchant services to tenant insurance all in one place and integrated. In theory. Review collected by and hosted on G2.com.

Maclay N.

Property Manager

Small-Business (50 or fewer emp.)

12/7/2022

"Extremely satisfied"

5/5

What do you like best about storEDGE?

storEdge is extremely easy to use, navigate, I would recommend to anyone i know ! Review collected by and hosted on G2.com.

What do you dislike about storEDGE?

No downsides. I enjoy the product greatly. Review collected by and hosted on G2.com.

Scott A.

Managing Director

Small-Business (50 or fewer emp.)

12/30/2021

"Great product destroyed by terrible customer support"

0/5

What do you like best about storEDGE?

The functionality is strong and it manages all aspects of our storage business. Have run.the software for 2+ years with few issues and good customer experiences Review collected by and hosted on G2.com.

What do you dislike about storEDGE?

Since Easy Storage Solutions was acquired by Storable the technical support has been atrocious. Tickets get lost, when they are not lost it takes DAYS to get a response. When you escalate and get lucky enough to get a person, nothing but excuses. Poor customer service is killing an otherwise great product. Look for alternatives as switching costs are high and reading other reviews suggest my terrible support experience is far from isolated. Review collected by and hosted on G2.com.

Recommendations to others considering storEDGE:

Sadly Storable keeps buying up the viable alternatives. If anyone has a viable alternative, please let me know Review collected by and hosted on G2.com.

What problems is storEDGE solving and how is that benefiting you?

Managing an RV Storage facility. It manages bookings, gate access and billing. The value of the software is high but that is undermined by the POOR customer service Review collected by and hosted on G2.com.

M J.

Mid-Market (51-1000 emp.)

5/5/2020

"Offerings are great, Customer Service and Tech Support are not."

2.5/5

What do you like best about storEDGE?

The various levels of software offered as well as the ability to bundle and package for business needs. StorEdge provides an array of services for those in the Self Storage industry. They have an easy to use interface which allows for some customization away from SiteLink (rental software). The website specials column, as well as the 'coupon' option, are amazIng. They allow us to advertise specials while still maintaining a cohesive flow for all of our locations.

The simplicity of website design and integration with SiteLink is also a huge plus. It is very little for us to do in terms of website upkeep and admin. Images and most of the text on the website is editable on the admin login that we have access to so we can quickly update information as needed. Additionally, the ability to create various permissions levels for users is a big plus. We have a few reports only access as well as users with full permissions and permissions only to reservations, calls, and leads. This helps ensure that every step of the rental process is correctly dealt with as well as all pertinent information is kept accurate.

Singling out one feature that is completely the best would be the recorded calls. You can download, listen, or replay phone calls made directly to the website via the admin login. This has helped us out numerous times with the spelling of names and specifics of rental requests. Review collected by and hosted on G2.com.

What do you dislike about storEDGE?

Customer Service including Tech Support has gone downhill fast since the merger(s). Very long wait time, no response, and tickets get closed and when calling most of the time they are unable to answer questions or address ticketed concerns.

They've said to call in for a quicker response, we call and wait on the phone for over an hour just to get a recording telling us thank you for waiting. When selecting the call back option they don't always call back for several days.

Trying to resolve issues is very difficult and you often have to explain the same error or change multiple times because they don't seem to have a way to keep track of these things.

It is understandable that they have a lot to do and different departments but there needs to be some sort of organization and consistency with the information they are and aren't allowed to share. We have been told something can not be done, only to get a call back from a different tech saying that the issue can be resolved and then resolving it in a matter of minutes. Review collected by and hosted on G2.com.

Recommendations to others considering storEDGE:

Know what you are getting, the package deals seem like a good idea but don't include everything. Additionally, when they say you own your blog, you don't only own the content, not the hosting, and they will not give you access to the source files or server but will argue with you saying you own the blog. Review collected by and hosted on G2.com.

What problems is storEDGE solving and how is that benefiting you?

We have encountered a few issues when it comes to tech support as well as account management.

There is a lot of miscommunication as to what is and what isn't allowed on the platform. Additionally, it is very hard to get a straight answer as to wither or not a product or feature is part of your plan, an upgrade, or not possible.

We have been waiting three months to speak with someone about updating/redoing our website. We have been told it takes this long to even get a conversation started but we have yet to hear anything back. Even if a date in the future needs to be scheduled it should be done in a timely manner. Currently, we have no idea where we stand in the queue or if we are even listed.

The overall website and SiteLink integration work 7/10 as designed with some major confusion on the backend including 'responsibilities and ownership'. We do have a few issues with the columns not updating properly or in a timely manner. Some website changes take days to update while others are instant across various platforms. Review collected by and hosted on G2.com.

Response from Cara Luft of storEDGE Management Software

edit

Thank you for your feedback. I have shared your concerns with our support leaders. If you have a current issue, please email me directly at info@storable.com and I will follow-up immediately.

Larry D.

Small-Business (50 or fewer emp.)

5/5/2020

"Great management software"

4/5

What do you like best about storEDGE?

Easy to use, and very automated. Clean look, and friendly on a mobile Review collected by and hosted on G2.com.

What do you dislike about storEDGE?

Customer support takes a VERY long time. When you call, they can't fix anything. When you email them, it takes 3 days or longer to get a response. When something that runs my business isn't working, I need it fixed today, not next week. Review collected by and hosted on G2.com.

Response from Cara Luft of storEDGE Management Software

edit

Thank you for your feedback. I have shared your concerns with our support leaders. If you have a current issue, please email me directly at info@storable.com and I will follow-up immediately.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

5/5/2020

"The password changes at certain times and the sensitivity to the estabishment is a bet too much."

3/5

What do you like best about storEDGE?

Reports are very helpful and knowledgeable Review collected by and hosted on G2.com.

What do you dislike about storEDGE?

I am an owner in all the facilities and find the password changing at certain times a nuisance. I change my passwords and with all the sites I have passwords to I forget and then I try to many times and I'm locked out. Then I have to get our general manager to contact Stor Edge to establish a new one. A bit to much. Review collected by and hosted on G2.com.

Response from Cara Luft of storEDGE Management Software

edit

Thank you for your review!

Next time you forget your password, click the "Forgot Password" link on the login screen to have an email sent to reset it.

It's important to note, in order for this to work, your account login needs to be an email address (you have the option to use a username or email). If you're currently using a username, I recommend you change it to an email to ensure you can receive password reset links.

For additional help, check out our User Management and Access guide:

https://storedge.zendesk.com/hc/en-us/articles/208591876-User-Management-and-Access.

Verified User in Retail

Small-Business (50 or fewer emp.)

5/7/2020

"storEDGE is very easy to work with!"

5/5

What do you like best about storEDGE?

The dashboard! Everything i need is right there! Just a click away! Review collected by and hosted on G2.com.

What do you dislike about storEDGE?

When selling retail to a NON tenant, I do not like the fact that we have to enter the credit card holders complete home address. It should just ask for the zip code for the CC. Review collected by and hosted on G2.com.

Response from Cara Luft of storEDGE Management Software

edit

Thank you for your positive review and feedback.

Entering a zip code only is sufficient for some card issuing banks, however, others require a full match (zip and street address) to qualify the transaction for the best rate; hence, our recommendation to provide the full requested information.