
Oktopost makes it easy to manage all of our social media channels and track performance in one place. What I like most is the Social BI (analytics tool), which allows me to build customizable dashboards or use pre-built templates to focus on the KPIs and metrics that matter most, instead of sorting through unnecessary data. It makes reporting and data gathering much easier.
The setup is also easy, and the team has been helpful and responsive. I especially want to mention our account manager, Megan Brown. I worked with her at my previous company, and when I moved to my current company, I specifically asked to work with her again because she's fantastic. Review collected by and hosted on G2.com.
The one feature I really dislike is the social listening tool. It pulls in a lot of irrelevant content while also missing posts that should be included, and it's harder and more confusing to set up than it should be. Even after more than 3.5 years working with Oktopost, I haven't seen much improvement, so I ended up using a separate tool for social listening instead. Review collected by and hosted on G2.com.
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