Plivo Reviews & Product Details

Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency.

Product Website

Seller

Plivo

Discussions

Plivo Community

Languages Supported

English

Overview by

Haverly Damon (Content at Plivo)

Pricing

Pricing provided by Plivo.

Starter

Starting at $25.00

Per Month

View More Pricing Information

Plivo Media

Plivo Demo - A new and improved 10DLC console experience

We’re excited to bring you an updated 10DLC console experience that gives you even more visibility into the entire brand and campaign registration process. https://www.plivo.com/blog/10dlc-in-the-console/

Fraud Shield empowers you to set precise spending limits on a country and hourly basis, thwarting attempts at fraud and protecting your business from inflated messaging costs. https://www.plivo.com/blog/introducing-fraud-shield-to-fight-sms-pumping/

Get effortless SMS and voice OTP verification with robust fraud control delivered via our all-in-one API.

Instantly provision local, national, mobile and toll-free numbers in over 100 countries.

Vibe Builder - An AI Agent to build your agentic workflows for your use case within minutes.

Official Downloads

(4)

edit

How to Choose a Communications API Provider for 2FA

Best Practices for Voice Calling with Plivo Voice API

Plivo Reviews (747)

View 1 Video Reviews

G2 reviews are authentic and verified.

Here's how.

Krunal D.

Small-Business (50 or fewer emp.)

11/28/2025

"Poor Service and Support Experience"

0.5/5

What do you like best about Plivo?

Nothing at all, it's completely trash Review collected by and hosted on G2.com.

What do you dislike about Plivo?

{"I am completely dissatisfied with Plivo, considering it trash and a scam. There is nothing useful about the company.","I have significant issues with customer service, mentioning that not even customer support sales work as expected.","The onboarding experience is challenging and nothing in the documentation or technical support seems to work at all.","The initial setup is particularly difficult, making Plivo challenging to use, and I advise people to ignore the company altogether."} Review collected by and hosted on G2.com.

Majd K.

Fach Informatiker für System Integration

Small-Business (50 or fewer emp.)

12/3/2025

"Super simple and satisfying"

4.5/5

What do you like best about Plivo?

What I like most about Plivo is the simplicity. You set it up quickly, it runs stably, and you don't have to constantly deal with it – that's exactly how I like it. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

If I had to name something, then perhaps that some settings are a bit hidden. Otherwise, I am really satisfied with Plivo. Review collected by and hosted on G2.com.

Pradyumn G.

Project Engineer

Enterprise (> 1000 emp.)

11/1/2025

"Smooth Integration with Reliable Voice and SMS APIs Support"

5/5

What do you like best about Plivo?

Plivo application makes the communication easy for its users with reliable voice and SMS support. It is easy to use and integrates well. It is affordable too and it also ensures the clear call quality. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

The dashboard of Plivo application can be a bit slow at times which leads to delays in support responses. Review collected by and hosted on G2.com.

Nelvitia P.

Digital Strategist

Education Management

Mid-Market (51-1000 emp.)

9/4/2025

"Considerations to Make for Plivo; Authentic Overview"

4.5/5

What do you like best about Plivo?

Plivo gives us a competitive cost or pricing in matters communication

The software issues a comprehensive SDKs and APIs set for messaging and voice integration

The app has over 1600 carrier players globally, creating a defined and responsive connectivity

Plivo is powered to handle multiple communications channels without being compromised Review collected by and hosted on G2.com.

What do you dislike about Plivo?

Plivo lacks an effective and timely assistance to customers

We get basic functionalities from Plivo, but more financial demands are needed to capture extra features Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

We manage large scale communications with the help of Plivo.

The app assisted us integrate messaging and voices, to ensure efficient and reliable global communications

Plivo has powerful measures that handle complex telecommunications needs through infrastructural networks

We work across 1600 networks, reaching a big audience Review collected by and hosted on G2.com.

Yajnesh A.

Operations Manager

Small-Business (50 or fewer emp.)

10/9/2025

"Effortless Setup, Streamlined Calling Automation"

5/5

What do you like best about Plivo?

I find Plivo's setup process straightforward with comprehensive guides that make it easy to get started. I appreciate how it automates the calling process, significantly reducing manual labor and improving efficiency, especially during webinars. The integration with the 11 Labs Wise API is crucial for me, solving a lot of voice API challenges. I would definitely consider using it again. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

I would want to make it easier for people with noncoding experience, and the user interface can be a little better. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

1/8/2026

"Avoid this company if possible"

0/5

What do you like best about Plivo?

Not a whole lot. Works partially. Pricing is decent compared to alternatives. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

Avoid this company at all costs. They will deactivate your account without any advance warning, and refuse to provide the reason.

This is not counting general issues with the platform, service and support. Review collected by and hosted on G2.com.

Pablo N.

Analista Desarrollador

Mid-Market (51-1000 emp.)

3/19/2025

"Reliable and efficient communication solution!"

5/5

What do you like best about Plivo?

What I appreciate most about Plivo is its combination of technical reliability and excellent support. The API is intuitive and well-documented, which made our integration easier. When questions arose, their support team responded quickly with practical solutions, not generic answers. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

The administration panel could be more intuitive in some sections. Sometimes finding certain advanced settings requires some exploration. I would also like to see more customization options in the analytical reports, although the current functions cover our basic needs. Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

Plivo helped us centralize our communications with international clients, eliminating the need for multiple regional providers. Thanks to its robust API, we were able to automate our SMS communication for notifications and verifications, reducing operational costs by approximately 30%. The quality of the calls has improved customer satisfaction, and real-time metrics allow us to quickly identify and resolve any issues. This translates into greater efficiency, better customer experience, and cost reduction. Review collected by and hosted on G2.com.

Conrad F.

Senior Engineer

Small-Business (50 or fewer emp.)

9/17/2020

"Great SMS service less expensive that competitors"

5/5

What do you like best about Plivo?

Plivo offers essentially the same service at half the price as their competitors (at the time of my switch). Good logs and transparency for SMS and customer support has been reachable for me when diagnosing reasons for some SMS messages not going through. Good SDK for implementation (I use Python but am just using the REST API for my implementation, it's been great). I don't recall any downtime for the features I use in the six years that I have been a customer of Plivo which is pretty fantastic. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

At first I didn't think the success rates were as good as my setup on a competitor, HOWEVER after some tweaks on my account with support (they even helped me choose a good area code to send my texts), and helping my SMS messages stay compliant, success rates have become close to 100%. Review collected by and hosted on G2.com.

Recommendations to others considering Plivo:

Very good SMS provider, great SDK, easy to implement and manage. The admin panel has received several updates while I have been a customer and is getting easier to use. It's clear they keep maintaining and working on things. I don't think I have experienced any downtime in the three years that I have been a customer. Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

I run a SaaS website where users can setup text message reminders to themselves and other people they know. Review collected by and hosted on G2.com.

Jeanette A.

Senior Director, Business Operations

Mid-Market (51-1000 emp.)

2/26/2025

"A Great Partnership!"

5/5

What do you like best about Plivo?

I tend to be a customer who only needs to meet when there is an issue. Plivo is graciously respectful of this preference. But, more to the point, Plivo is very responsive when I do need help. I've work with our current account representative for a few years now and he is well-education on our use case, our compliance practices, and our commitment to maintaining the viability of text messaging as a communication channel for our member-base outreach. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

The UI could use some work. I find it un-intuitive. Also, search filtering on site. If I search for a set of calls and click into an individual result, I don't want to have to re-run the search when I return to the results. Review collected by and hosted on G2.com.

Neeraj N.

Engineering Manager

Enterprise (> 1000 emp.)

10/2/2023

"World class support and highly stable integration"

5/5

What do you like best about Plivo?

Our integration received excellent and timely support from the Plivo team, which enabled us to scale it threefold, with nearly zero failures.

Although some custom use cases weren’t initially supported by the current product, we greatly appreciate how quickly the Plivo team understood our requirements and built the features we needed. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

We didn't encounter any negatives. They offer highly competitive pricing, and their team is eager to understand customer use cases and find ways to provide tailored solutions. Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

Plivo is helping us connect customers, riders, and support agents for our food delivery use case. In fast-paced delivery scenarios, timely and high-quality connections between all parties are crucial, and Plivo has been a game changer in this regard.

In addition to this, the high stability of the Plivo integration has encouraged us to explore SMS use cases and other opportunities to migrate more services to Plivo. Review collected by and hosted on G2.com.