Plivo Reviews & Product Details

Nothing at all, it's completely trash Review collected by and hosted on G2.com.

{"I am completely dissatisfied with Plivo, considering it trash and a scam. There is nothing useful about the company.","I have significant issues with customer service, mentioning that not even customer support sales work as expected.","The onboarding experience is challenging and nothing in the documentation or technical support seems to work at all.","The initial setup is particularly difficult, making Plivo challenging to use, and I advise people to ignore the company altogether."} Review collected by and hosted on G2.com.

What I like most about Plivo is the simplicity. You set it up quickly, it runs stably, and you don't have to constantly deal with it – that's exactly how I like it. Review collected by and hosted on G2.com.

If I had to name something, then perhaps that some settings are a bit hidden. Otherwise, I am really satisfied with Plivo. Review collected by and hosted on G2.com.

Plivo application makes the communication easy for its users with reliable voice and SMS support. It is easy to use and integrates well. It is affordable too and it also ensures the clear call quality. Review collected by and hosted on G2.com.

The dashboard of Plivo application can be a bit slow at times which leads to delays in support responses. Review collected by and hosted on G2.com.

I find Plivo's setup process straightforward with comprehensive guides that make it easy to get started. I appreciate how it automates the calling process, significantly reducing manual labor and improving efficiency, especially during webinars. The integration with the 11 Labs Wise API is crucial for me, solving a lot of voice API challenges. I would definitely consider using it again. Review collected by and hosted on G2.com.

I would want to make it easier for people with noncoding experience, and the user interface can be a little better. Review collected by and hosted on G2.com.

Not a whole lot. Works partially. Pricing is decent compared to alternatives. Review collected by and hosted on G2.com.

Avoid this company at all costs. They will deactivate your account without any advance warning, and refuse to provide the reason.

This is not counting general issues with the platform, service and support. Review collected by and hosted on G2.com.

What I appreciate most about Plivo is its combination of technical reliability and excellent support. The API is intuitive and well-documented, which made our integration easier. When questions arose, their support team responded quickly with practical solutions, not generic answers. Review collected by and hosted on G2.com.

The administration panel could be more intuitive in some sections. Sometimes finding certain advanced settings requires some exploration. I would also like to see more customization options in the analytical reports, although the current functions cover our basic needs. Review collected by and hosted on G2.com.

Plivo offers essentially the same service at half the price as their competitors (at the time of my switch). Good logs and transparency for SMS and customer support has been reachable for me when diagnosing reasons for some SMS messages not going through. Good SDK for implementation (I use Python but am just using the REST API for my implementation, it's been great). I don't recall any downtime for the features I use in the six years that I have been a customer of Plivo which is pretty fantastic. Review collected by and hosted on G2.com.

At first I didn't think the success rates were as good as my setup on a competitor, HOWEVER after some tweaks on my account with support (they even helped me choose a good area code to send my texts), and helping my SMS messages stay compliant, success rates have become close to 100%. Review collected by and hosted on G2.com.

I tend to be a customer who only needs to meet when there is an issue. Plivo is graciously respectful of this preference. But, more to the point, Plivo is very responsive when I do need help. I've work with our current account representative for a few years now and he is well-education on our use case, our compliance practices, and our commitment to maintaining the viability of text messaging as a communication channel for our member-base outreach. Review collected by and hosted on G2.com.

The UI could use some work. I find it un-intuitive. Also, search filtering on site. If I search for a set of calls and click into an individual result, I don't want to have to re-run the search when I return to the results. Review collected by and hosted on G2.com.

Our integration received excellent and timely support from the Plivo team, which enabled us to scale it threefold, with nearly zero failures.

Although some custom use cases weren’t initially supported by the current product, we greatly appreciate how quickly the Plivo team understood our requirements and built the features we needed. Review collected by and hosted on G2.com.

We didn't encounter any negatives. They offer highly competitive pricing, and their team is eager to understand customer use cases and find ways to provide tailored solutions. Review collected by and hosted on G2.com.

Plivo has been a highly reliable platform for our SMS and voice needs. Implementation was easy and smooth, and we seamlessly integrated its features into our services. Over the years, we've had little to no issues and remain very happy with our choice. Review collected by and hosted on G2.com.

Plivo previously offered a direct line to customer service, which was removed a few years ago. Nowadays, the only way to reach support is through tickets, which can be frustrating when urgent issues arise. Review collected by and hosted on G2.com.