# Universe Reviews **Vendor:** Live Nation **Category:** [Event Registration and Ticketing Software](https://www.g2.com/categories/event-registration-ticketing) **Average Rating:** 4.4/5.0 **Total Reviews:** 27 ## About Universe We understand that creating a great event is no easy feat–we’re here to help with our network of 6.3 M users and world-class products. We provide valuable insights to reach and engage more fans and ultimately sell more tickets. ## Universe Reviews ### 1. A good idea in principle, let down by shortcomings. **Rating:** 1.5/5.0 stars **Reviewed by:** Josh C. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Universe?** Universe makes it easy to create events within their platform, and offers features such as the ability to create 'donation' tickets, and multiple different prices for different instances of an event. **What do you dislike about Universe?** The lack of customizable or controllable integration within your site is a huge letdown. Beyond integrating their widgets or pop-up UI, there isn't a great deal you can do. You can't influence the purchasing flow at all, you can't provide or receive custom information to tie a purchase back to a user account on your site (like how stripe offers). It makes the benefits over alternatives like eventbrite questionable at best. **What problems is Universe solving and how is that benefiting you?** Universe allows me to create events quickly and easily, and start selling tickets almost immediately. It offers a secure and user-friendly checkout and integrates easily with Stripe. ### 2. Easy event creation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2021 **What do you like best about Universe?** Sign up for event creation in minutes - they provide a no-code solution that's easy to set up on your website as a pop-up modal **What do you dislike about Universe?** The ability to customize and edit the Universe-provided event page could be improved. **What problems is Universe solving and how is that benefiting you?** We were hosting our own virtual events - ticket management and guest attendance was easy to organize. ### 3. Creation of events without complications. **Rating:** 4.5/5.0 stars **Reviewed by:** Maria C. | Promotora Recreacional, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Universe?** The benefit is that we can manage all the steps involved in the sale of tickets for the various events organized and carried out by the company. It gives us the option to manage refunds. The control panel allows us to visualize and adapt to its operation instantaneously. Finally, and in order not to extend myself with Universe, we can be in constant monitoring of ticket sales. **What do you dislike about Universe?** If the amount of number of events is a period of time is high we can notice slowness in the system. Clients eventually complain about having good access that allows them to review the list of company events. **Recommendations to others considering Universe:** Although certain system failures are appreciated, it is clear that they are committed to continuous improvement and objectively we can appreciate the service-cost, cost-benefit relationship. **What problems is Universe solving and how is that benefiting you?** It has improved my performance in the creation of regular events that are done in the company. ### 4. Everything for events. **Rating:** 5.0/5.0 stars **Reviewed by:** Liz H. | Asistente ejecutiva, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2019 **What do you like best about Universe?** Its relevant functions are: -Sell tickets for events organized by the company. -Organization of events in a personalized way. - Simple event search engine -Allows event tracking. **What do you dislike about Universe?** In broad and general lines pay a little more attention to support for everything else is excellent. **Recommendations to others considering Universe:** If you are involved in event organization and ticket sales, I recommend the use of this platform. **What problems is Universe solving and how is that benefiting you?** He helps me and assists perfectly in all the steps to organize events, it is not that it is done so frequently but for six months we did it. Equally when we attend events within the category that concerns us we are guided by means of UNIVERSE. ### 5. Amazing platform for advertising events and processing payments **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2019 **What do you like best about Universe?** Super easy to navigate as well as customize. People generally find it easy to register. **What do you dislike about Universe?** Some event attendees complained they couldn't registered using certain credit cards. A few times the websites switched to a different language for a couple minutes. **What problems is Universe solving and how is that benefiting you?** It is easy to use and they provide an amazing customer support. The website works well and information is always sage there. Great report options ### 6. Universe Review **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline S. | Depot Operations Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about Universe?** Excellent platform that allows easy access to information across the board. Good downloadable reporting capabilities too. **What do you dislike about Universe?** Can sometimes slow during peak use. Certain functions can take time to load. **What problems is Universe solving and how is that benefiting you?** Excellent track-ability in real time. ### 7. Ticket sales solution for events. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2019 **What do you like best about Universe?** Allows me to manage in a simple way all the phases that make up the pre of an event, usually every time I leave a collection I organize expo to show my creations since the issuance of tickets, inventory, ingenuity and reimbursement. Through the control panel I can track the objectives and progress in marketing. **What do you dislike about Universe?** In relation to customer service, it is not fluid since it can not be transferred to customers after they make a purchase. **What problems is Universe solving and how is that benefiting you?** I will mention three benefits that I consider excellent of this service - Capacity of ticket sales -Verify sales daily. -Tracking of the profiles of the buyers. -Integrations excellent ### 8. Started off good. Has gone way downhill. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2017 **What do you like best about Universe?** I did like the ticket widget integration into my website, however now they simply offer a link versus a ticket widget or even button integration. **What do you dislike about Universe?** Many features have gone down hill—from ticket integration to customer service to an overall quirky software. I will set the parameters for my ticket sales dates and sometimes, for some reason, they will randomly change-closing the ticketing dates before the set date. I've checked this several times to see if I had just made a mistake about the date I selected, but it changes many times. I'm in the process of switching to to EventGrid. The customer service has gone hill as well. Several people simply don't return my emails. **Recommendations to others considering Universe:** I would test it out on less important events to see if there are quirks. **What problems is Universe solving and how is that benefiting you?** Selling tickets from my website. ### 9. Good software for my personal needs **Rating:** 4.0/5.0 stars **Reviewed by:** Julia B. | Представитель службы поддержки клиентов, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2016 **What do you like best about Universe?** I have tried two other software solutions before Universe, but this one I found to be the simlest and the most user-friendly. One time I had my mom to set up a charity event and she managed to do it all by herself, even though she is not computer savvy to say the least. The interface is very intuitive. It is also quick - few minutes of setting up and you are ready to take payments. That's very convenient as well. Honestly, I am pretty sure, that I sell more tickets with it than I would have without it. But I am so used to it now, I cannot imagine setting up a gig any other way. Also their customer service is great. **What do you dislike about Universe?** I did have trouble with the mobile application, nowadays you sort of expect software to come with fully-featured app by default, so that was quite frustrating. It is not, as I say, "worldwide-friendly" - it is in English. I often organize gigs in Russia and Slovakia, so there I prefer to use local similar systems, some of which have larger fee. Also some people, I think, might find the design feature to be a bit limited. Not much of a problem in my case - I usually organize typical gigs. Reports are not too informative. **Recommendations to others considering Universe:** If you need something to help you to organize small and medium gigs, and save you a lot of time, and not charge you too much this one is for you. **What problems is Universe solving and how is that benefiting you?** I have tried different software before, one - was too expensive, the other I found to be too cumbersome. This one suits me better so far. Basically it saves me a lot of time on the organizing and I will definitely keep using it in future. ### 10. the name of the product is Universe **Rating:** 5.0/5.0 stars **Reviewed by:** Tanusha M. | ESL Instructor, Information Services, Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2016 **What do you like best about Universe?** It is very easy and convenient to use. I can simply go on the web page of Universe and start my event and easily sell the tickets. As a teacher, I often organize events for my students and this simple software helps me greatly. It is very easy to navigate. It solves several tasks: organizing, promotion, managing. **What do you dislike about Universe?** I can not complain as I like it a lot. I am sure with the development of progress there will be some new and more advanced software programs to use. Maybe some negative features will be noticed later by me, but for now I am absolutely happy using Universe. **Recommendations to others considering Universe:** I would highly recommend to use Universe if you are involved in organizing any kind of events. If you are a small event organizing or a big company, it will be a very useful. Specially Ticket manager is a very beneficial feature that can solve many problems at once. **What problems is Universe solving and how is that benefiting you?** I am involved in organizing international educational events, such as conferences and with the help of this software I can easily do it online, starting from promotion and ticking up to complete managing it online. It saves my time, very logical and easy to follow. I can easily track the sells of the tickets and manage guests of the event. ### 11. Universe is the best thing for event ticketing in the universe **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher F. | Director of Missions and Community Ministries, Religious Institutions, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2016 **What do you like best about Universe?** Everything is simple, clear and intuitive. Anytime I wondered "hey, how do I do this?" it was exactly how I figured it should be. Anytime I thought "Hey, if this was really a good tool, it would have this" and it did. Also, it just looks good. The site is clean and well designed. **What do you dislike about Universe?** I don't have any real complaints yet. I suppose there could be a few more options for website design but honestly I liked what I used. **Recommendations to others considering Universe:** just use it. **What problems is Universe solving and how is that benefiting you?** This allows me to promote an event and sell tickets with ease, and it takes away so much of the logistical stress and paperwork trail of trying to do it in-house (which is especially tricky for a non-profit like us). Another benefit is that I am working in partnership with other folks to put on an event, and using Universe allows us to promote it generically, not associated with just our organization. ### 12. Universe Software Review **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan M. | IT Architect, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2016 **What do you like best about Universe?** The software has some cool features, like selling tickets from my websites, create a custom event page, good event tracking and some other useful things **What do you dislike about Universe?** The software is generally good, i don't have any negative comments at the moment. The quality of support could be tested further. **Recommendations to others considering Universe:** I think people should at least test this software, it might be useful if you are engaged with tiickets management or in a similar role. The software can be quite useful. **What problems is Universe solving and how is that benefiting you?** The software helps me to solve the following business challenges: to sell tickets from my website and to create custom event pages and to manage tickets with qr codes ### 13. Better Branding & Great Customer Service! **Rating:** 4.0/5.0 stars **Reviewed by:** Katie S. | Owner, Executive Office, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2016 **What do you like best about Universe?** I've used a variety of Event Registration systems, but none allow the customer to better brand the platform than Universe. The best feature, by far, is being able to embed the entire registration process into your own website. The Universe team has been incredibly responsive & helpful as we have transitioned several clients over to their platform. Not only that, Universe will save you money in most cases. **What do you dislike about Universe?** There are a few features still missing, but in the grand scheme of things they are minor & the team promises they are coming. Namely - you can do % discounts, but not $ amount discounts. **Recommendations to others considering Universe:** Make the jump, you won't regret it!! **What problems is Universe solving and how is that benefiting you?** The biggest complaint clients had about Universe competitors was not being able to embed the registration process entirely in their own website. ### 14. Easy to use, lots of fun and it's free! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2016 **What do you like best about Universe?** It's ver easy to organise an event on universe, and can find lots of fun events nearby as well. And best of all, it's free to create free events, and it's cool to send an event invitation to your friends! I use it not only for business events, but also to organise Sunday fun days and kids parties! **What do you dislike about Universe?** It's not Australia local, need more and more people to use it. It will be more local recognised if it uses an au domain name and do more advertising in Australia. **Recommendations to others considering Universe:** It's a great tool and excellent App! It's ver easy to organise an event on universe, and can find lots of fun events nearby as well. And best of all, it's free to create free events, and it's cool to send an event invitation to your friends! I use it not only for business events, but also to organise Sunday fun days and kids parties! **What problems is Universe solving and how is that benefiting you?** Organise company parties and events, as well as personal fun days and kids parties! ### 15. Great Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Prince Kingsley B. | Innovation Strategist, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2016 **What do you like best about Universe?** It's easy to setup and allowing multiple payment gateway selection along with social media integration to share and get discount off the tickets. **What do you dislike about Universe?** More payment gateway needs to be built in to event organiser more options **Recommendations to others considering Universe:** the best recommendation is; sharing of the event on multiple social media platform to receive discount on your ticket purchase. **What problems is Universe solving and how is that benefiting you?** most effective way to increase revenue with streamlined event management system with built in marketing tools for a seamless user experience. ### 16. Clean appearance, fairly easy to navigate, a little cheaper than Eventbrite **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2016 **What do you like best about Universe?** Event website has a very professional appearance. I'm able to export registrant information as an Excel spreadsheet. Universe honored my former relationship with Eventjoy and waived fees for first year. **What do you dislike about Universe?** I found the Eventjoy interface simpler and more intuitive. It takes more clicks to get to the page as customers see it, so it takes longer to find the link when I want to simply paste it into an email for a potential customer. The labels for designing the registration form and retrieving ticketing information don't seem that intuitive to me, either. The appearance of the Eventjoy registration page also put the image in the background and the title in large text in front of it. This meant you got to the critical info. much more quickly, w/less scrolling. From the design end, it would be helpful if the image width were specified so I could create an image that fits the template on the first try. In the ticketing process, it would be really useful to be able to duplicate and then modify my template from an earlier event. I ask a set of standard question for each event, and in the current process, have to re-enter all of these questions and possible responses manually. I also do not receive notifications when I sell tickets. I've been told that they are "soft-bouncing," but that they don't know why this is and can't do anything about it. I never had this issue with Eventjoy, either. **Recommendations to others considering Universe:** My comparison is to Eventjoy, which I liked better, but overall the service is good, the appearance is nice and professional, and it's relatively easy to use. The price outcompetes Eventbrite, so it's still the best option I know of. **What problems is Universe solving and how is that benefiting you?** The site gives us the ability to offer online registration securely. Once the promotional period ends, I'm not sure if our customers will be willing to pay the increased fees for that convenience. Traditionally they have mailed in a check, paying only for the stamp. Most still prefer this option, so when fees double, even more may prefer to mail a check rather than pay registration plus credit card processing fees. ### 17. Good alternative compared to EventBrite or BPT **Rating:** 4.0/5.0 stars **Reviewed by:** Ethan L. | Creativity, Renewables & Environment, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2016 **What do you like best about Universe?** Simple site design. Fees (2%/$.99 per ticket) were less than Eventbrite (which we also used to sell tickets for the same benefit concert). Free event option available with no fees. Much quicker and easier than setting up a custom hosted solution to sell tickets (with drupal, wordpress, etc.). **What do you dislike about Universe?** Not quite as popular as other event management systems such as EventBrite or Brown Paper Tickets (so people may not be apt to search for local events directly from the Universe site, especially in smaller towns or unknown/new events). **Recommendations to others considering Universe:** Give it a try (along with a few other hosted solutions) and see which you get the most ticket purchases from. **What problems is Universe solving and how is that benefiting you?** Selling tickets for a local benefit concert (music and non profit event cause). Ticket credit card processing and per-ticket fee was less than other sites like eventbrite ### 18. I Prefer Universe.com Over Other Online Ticket Sites **Rating:** 5.0/5.0 stars **Reviewed by:** Edmund Dantés H. | CEO, Publishing, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2016 **What do you like best about Universe?** From day one the Customer Service was exceptional. Also, I love the fact they had a Landing Page that was excellent. Unlike Eventbrite, their landing page can be customized with fonts, etc. **What do you dislike about Universe?** I like everything so far. Universe has nailed it as far as my needs. **Recommendations to others considering Universe:** I would highly recommend especially if you use Stripe.com payment platform. Eventbrite does not support Stripe.com payments and that is a major issue with me right now. They do support PayPal, which I also use, but I prefer Stripe.com. **What problems is Universe solving and how is that benefiting you?** Not everyone online likes or prefers Eventbrite for whatever reasons. I have found that certain events do very well on Universe and not well at all on Eventbrite. ### 19. Fantastic event planning tool **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren W. | Owner, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2016 **What do you like best about Universe?** The event guest list check-in feature was so helpful and so easy. It downloaded brilliantly to our iPads and allowed us to manage the list easily and get guests into the door quickly. **What do you dislike about Universe?** I don't dislike anything now. I had used Universe years ago when it started and there were definitely kinks. All of those have been worked out and it's now a very useful and reliable tool. I was really happy to see those changes happen and how solid the system now is. **What problems is Universe solving and how is that benefiting you?** I often host large scale events that require populating guest lists and doing door management. Universe's system just makes this all seamless. ### 20. Universe Ticketing Testimonial **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Facilitator, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2016 **What do you like best about Universe?** For the first 11 years of our existence, Syracuse International Film Festival used our own website and local merchants to sell tickets/passes to our annual festivals and other year-round events. In 2015 we decided that we really needed to use a more robust, user friendly ticketing system. After researching a number of online ticketing systems we picked Universe Ticketing. We’re very glad that we made that decision. We found Universe very user friendly. We were quickly able to set-up multiple events at a variety of locations around town and adjust details if needed afterwards. We had various levels of ticket/pass pricing including some events that we were offering a discount for or were free. Universe allowed us to adjust the pricing for each event as needed and to track all these various price points. Our attendees were able to print out their own tickets or show us them on their smart phones which made for a quicker and more pleasant entry into the festival events. The many reporting features allowed us to accurately track events and who was attending them. Our Board of Directors appreciated the easy to understand financial reports and the reasonable costs for using this system. When evaluating any ticketing system a question to ask is – Would you use it again? The answer for us is Yes. We have already set-up ticketing for our SpringFest event and plan to use Universe Ticketing for all future events. We would recommend Universe Ticketing to others. **What do you dislike about Universe?** None of the features of the Universe Ticketing system make it difficult to use. It is very user friendly both for the people setting up the events as well as the people looking to get tickets. **Recommendations to others considering Universe:** We would recommend it. Try it for an event and see how easy it is to use. **What problems is Universe solving and how is that benefiting you?** The ability to sell or giveaway various levels of tickets/passes to our festivals and other events. Using Universe Ticketing offered us a number of benefits from the cost or the system to being able to track events and attendees. ### 21. Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2016 **What do you like best about Universe?** I love the 24/7 technical support! It is great! **What do you dislike about Universe?** The price was a little high and it was hard for me to train but I like it overall **What problems is Universe solving and how is that benefiting you?** I am solving inventory issues! This really helps me stay on top of my inventory! ### 22. Why I would recommend Universe to anyone! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2016 **What do you like best about Universe?** Universe is very easy to use and simple - it is a great platform **What do you dislike about Universe?** themes are very restrictive and it is difficult to maneuver and change **What problems is Universe solving and how is that benefiting you?** We were creating an event and making sure we could sell tickets ### 23. Great for events **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2016 **What do you like best about Universe?** Cheap event ticketing system and simple interface. **What do you dislike about Universe?** Only went through the trial period and left before implementation. **What problems is Universe solving and how is that benefiting you?** Organizing events and ticketing system. ### 24. Needs a few tweaks, but overall very easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2016 **What do you like best about Universe?** The integration into our website was my favorite feature of Universe. To not have send people to an outside source to purchase a ticket was very helpful. **What do you dislike about Universe?** The inability to customize reports before downloading. **What problems is Universe solving and how is that benefiting you?** Our attendees have indicated that they found the process to purchase tickets easy and clear. That is a great benefit for us. ### 25. Best ticketing service out there. **Rating:** 5.0/5.0 stars **Reviewed by:** Moe L. | Chief Liaison - New Technologies, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2016 **What do you like best about Universe?** Easy to use, easy to integrate, simple fee structure, incredibly easy check-in, perfect customer support. **What do you dislike about Universe?** Some international payment options not available yet. **Recommendations to others considering Universe:** Try the software, talk to their team, such a simple and easy to use software. Top. **What problems is Universe solving and how is that benefiting you?** Need a simple solution for ticket purchases online, need a service easy to integrate, no hiccups, and no headaches. Everyone loved the service. ### 26. Universe provides a trusted registration service with ease of use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2016 **What do you like best about Universe?** This service provides our organization with a method of registration easily acceible for the registrants. **What do you dislike about Universe?** We would like to receive notification of when registrations occur. **What problems is Universe solving and how is that benefiting you?** Online registration is preferred by many of our customers. ### 27. Uni **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2015 **What do you like best about Universe?** Ease of use, and promotion for posting events. The low fees make it accessible to all and any types of event organisers. **What do you dislike about Universe?** There is nothing that I dislike about the service. **What problems is Universe solving and how is that benefiting you?** Worked really well when I was running events for my business. Having a relationship with the community managers there also helped me to promote my event. Very helpful. ## Universe Discussions - [What is Universe used for?](https://www.g2.com/discussions/what-is-universe-used-for) - [View Universe pricing details and edition comparison](https://www.g2.com/products/universe/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-25+03%3A31%3A23+-0500&secure%5Bsession_id%5D=d4147f6a-b32b-4eef-bae5-6553569368ad&secure%5Btoken%5D=e47eb4f04a6244cdfc010f1607abef36aa8b2dc40034465cfd34097f35472460&format=llm_user) ## Universe Features **Registration** - Event creation - User registration process - Payment processing - Mobile check-in - On-site tickets and registration **Generative AI** - AI Text Generation **Marketing and Communications** - Event website creation - Email automation - Email customization - Contact list management - Social media promotion - Lead generation and retrieval **Agentic AI - Event Registration & Ticketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration ## Top Universe Alternatives - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - 4.3/5.0 (908 reviews) - [Eventzilla](https://www.g2.com/products/eventzilla/reviews) - 4.4/5.0 (162 reviews) - [Cvent Event Marketing & Management](https://www.g2.com/products/cvent-event-marketing-management/reviews) - 4.3/5.0 (2,075 reviews)