AppFolio Property Manager Reviews & Product Details

The software itself works great for it's intended purpose. Review collected by and hosted on G2.com.

Customer resolution is completely unresponsive. I have been trying to get an issue resolved and have had an active case open since October 2020. I have been told each time by customer success reps that "I can't believe no one has called you back yet, I will leave a message for the manager right now and you will get a call back today." I'm starting to believe that there are no managers! Review collected by and hosted on G2.com.

AppFolio is very easy to toggle between the owner page, tenant page, property page, etc. The use of notes and being able to track texts is a plus! Review collected by and hosted on G2.com.

We recently updated our website to an AppFolio website and we have had multiple issues where AppFolio's partners (specifically rent.com) does not remove listings when we remove it from our AF page. AppFolio has been great about resolving it with us. Review collected by and hosted on G2.com.

Their search features are great and the program is very user friendly. Review collected by and hosted on G2.com.

Owners request reports that it seems like you need to create your own report because there is just one thing missing from Appfolio's reports that the owner wants to show in the report they want. Review collected by and hosted on G2.com.

I like that I can easily attach documents to my tenants accounts for viewing, but many systems can do that. Review collected by and hosted on G2.com.

Support is a deal breaker, the hard core of the system. What good is the most sophisticated system in the world if the people who run it don't know or don't care to back it up.

If you try to get support in any matter, from the simple "I'm trying to undo an operation" to a more complex accounting solution, get ready to get the shoulder. Appfolio is only interested in banking your account. Once you are in, you are ALONE. their support team seems to be run by un trained employees who perhaps know how to reset your password and it will take 3 days for them to get back to you only to ask you to set up an appointment for a future date. Beware that your client's concerns are not important to Appfolio. That urgent report you need to turn in, it will have to wait a week.

And don't even think about asking a more complex accounting issue like reconciliating, or equity. Don't even expect the initial import of your data base to be set up correctly. They will mess up your financials and good luck getting any assistance from them in getting that fixed. Perhaps the damage may be repaired by something as simple as modifying a few entries, but without their assistance you are as good as toast.

In short, be prepared to look like a fool before your clients! Or you may also want to consider elaborating you Financial Reports by hand, you will be better off.

I am sorry for the review, but I have been unsuccessfully trying for months to get the attention and proper assistance from Support and Management via email and phone and it has been impossible to do so. Appfolio Management deserves to know what is going with Customer Care. Review collected by and hosted on G2.com.

I like that all of our associations are consolidated in 1 area and are easily accessed in 1 sign on, vs signing in and out of many different Quickbooks files. I also use and love the Smart Bill feature. Review collected by and hosted on G2.com.

There is not much I do not like, but there is one thing that I do find frustrating. When needing to advance to the next page on the list of associations, I don't have the option to list all on the same page, or navigate to the second page at the top. I must scroll through the list. There are several that I know are on the second page, so if I could just access the second page from the top of the list. Review collected by and hosted on G2.com.

AppFolio combines every aspect of property management into one user friendly, easily mastered platform. Review collected by and hosted on G2.com.

AppFolio has certain protections in place to avoid accounting mistakes. These protections require additional steps to work through (in comparison to other platforms) in order to get the required results. Review collected by and hosted on G2.com.

You can do just about anything you need to do with this software, from automated 5 days, to even customizing when the late fees are posted, and easily sending statements. Review collected by and hosted on G2.com.

It can take a while to learn how to use the program well, and some of the terminology can be difficult to learn. There are so many places to go within the software that serve a good purpose but that can be intimidating at first. Review collected by and hosted on G2.com.

I love how its user friendly and easy to navigate. Review collected by and hosted on G2.com.

I dislike technical support. They are not that helpful. Review collected by and hosted on G2.com.

It's very user friendly and the mobile app is convenient. Review collected by and hosted on G2.com.

Not being able to put two adults on the same application. Review collected by and hosted on G2.com.

The team at AppFolio consistently listens to customer feedback, support needs, and improvements. Review collected by and hosted on G2.com.

I wish AppFolio had more solutions for our commercial properties. Review collected by and hosted on G2.com.

The maintenance request handling. It’s organized and self explanatory. It’s easy to use for those submitting a request and for those who are handling and assigning vendors Review collected by and hosted on G2.com.

I wish I were able to submit a request as a property on behalf of a property from the mobile app. The app is limited. I wish it weren’t so much Review collected by and hosted on G2.com.

The software, for the most part, is very easy to use. There are multiple ways to document information and keep up with the work you are doing. The software in and of itself is a wonderful fit for a busy property management company. Review collected by and hosted on G2.com.

The accounting is overly complex and getting assistance from support is near impossible. The agents are friendly when you do actually get to speak to someone. If they would improve the time to respond to service requests they would dominate the market. The weakness in their support has us considering other options. Review collected by and hosted on G2.com.

It is so easy to navigate and very user friendly. Review collected by and hosted on G2.com.

There maybe updates recently that changes my access Review collected by and hosted on G2.com.

The availability/accessibility across multiple platforms. Review collected by and hosted on G2.com.

I would like to see push notifications available when I am logged on. Review collected by and hosted on G2.com.

I like that AppFolio is extremely user friendly and that it is compatible on multiple platforms- computers, smart phones, tablets, etc. Review collected by and hosted on G2.com.

Using other softwares in the past (Yardi and OneSite) I feel there are features that AppFolio lacks to make specific tasks seamless. However I know AppFolio is continuing to release updates so I’m sure the work flow will become more simple. Review collected by and hosted on G2.com.

Easy search feature- helps you find any tenant or applicant Review collected by and hosted on G2.com.

logging in to view credit reports, and you have to back into the application (it doesn't take you right to the report) Review collected by and hosted on G2.com.

AppFolio is intuitive and user-friendly. Review collected by and hosted on G2.com.

The lease and paperwork function needs improvement. Review collected by and hosted on G2.com.

If I have an issue, I can start with a chat session and, if needed, have a case opened for me. Review collected by and hosted on G2.com.

Some issues require a conversation, and emailing can confuse the issue. Review collected by and hosted on G2.com.

Tenants paying rent online and turning in maintenance request online.

Paying vendors so much easier.

Having access to cash flow reports and vendor ledgers at all times. Review collected by and hosted on G2.com.

We do not care for the credit score change. We have had quite a few more denied applications since the change. Review collected by and hosted on G2.com.

Ease of use and very user friendly. Have started coming out with updates more frequently in the last year than 2+ years ago. Review collected by and hosted on G2.com.

Still come across things that seem like common sense that should be available, but are not. Hopefully they are added or implemented soon! Review collected by and hosted on G2.com.

AppFolio is constantly listening to their clients and making positive changes to their software to meet an abundance of needs. This makes Property Management a much more pleasant career. Review collected by and hosted on G2.com.

There are still a few tweaks that could be made and support requests are submitted online instead of talking to a live person. Sometimes we cannot explain the exact situation to where the support representative can understand the problem. We get answers 3-4 days later. Review collected by and hosted on G2.com.

I like that the software is so easy to use. I never have any problems locating what I need to. Everything is fast and convenient. I have not had to experience any other property management software, but when I first started my journey with Appfolio it was easy to learn and understand. Overall, I would say this software can be used by beginners as well as experienced users. Review collected by and hosted on G2.com.

I do not like that I cannot click a prospective residents email and take me to the guest card. Sometimes it is hard to find the exact guest card they email me from. I feel it would be easier if response emails (from prospects) had an option to click a link that would take you directly to their guest card. Because I have to track down the guest card sometimes and this can be frustrating when I am busy during the day. Review collected by and hosted on G2.com.

We have everything in one place. It makes looking up tenants or information so easy. It has items organized super well on their individual pages too. Review collected by and hosted on G2.com.

I have two things - pets and the move out process. Pets are becoming a bigger part of our tenants' lives. It is great that we have a place to put them in on the unit. But I would love to have the option to "attach" them to their owner. We manage properties in a college town, so most of our tenants are students and not families. The move out process with students is very hard. We have some units where we never fully turn them over, new tenants just keep replacing the old. We then have a unit that lists over 10 tenants, when it should just show the current ones. Review collected by and hosted on G2.com.

Honestly, the texting app is probably the feature that I find the most beneficial to our team. I can see at a glance exactly what the maintenance department has planned with a tenant, what previous conversations there have been, or what arrangements my co-managers have made. Similarly, having a central hub for notes, emails, and letters all work together to help us provide unified and accurate communication to tenants, investors, and vendors. Review collected by and hosted on G2.com.

The inspections are still a bit clunky. I wish for a platform that would have better integration for high resolution pictures which are critical to an accurate and useful inspection. Review collected by and hosted on G2.com.