--- title: Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews meta_title: 'Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3995 reviews by the users' company size, role or industry to find out how Salesforce Headless 360 Platform (formerly Salesforce Platform) works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3995 scale: '5' date_modified: '2026-08-13' parent_category: name: Development url: https://www.g2.com/categories/development --- # Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews **Vendor:** Salesforce **Category:** [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,995 ## About Salesforce Headless 360 Platform (formerly Salesforce Platform) Salesforce's Agentforce 360 Platform helps IT and security teams innovate fast, deploy securely, and protect their data. With our development and security tools built into the entire agent and app lifecycle on Salesforce, organizations can dive into AI innovation without compromising on security and compliance. And by building on Salesforce, development teams get a head start on AI projects by using the apps, workflows, data streams, and agents they've already built. Developers can develop agents and apps quickly, securely, and reliably, and IT can customize and extend Salesforce across the enterprise. And every customer can protect their data with security and compliance. ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Pros & Cons **What users like:** - Users appreciate the **ease of use** with Salesforce Headless 360, facilitated by its practical training and supportive community. (1635 reviews) - Users value the **flexibility and automation capabilities** of Salesforce Headless 360 Platform for seamless data management. (796 reviews) - Users appreciate the **easy customization** of Salesforce Headless 360 Platform, tailored perfectly for diverse institutional needs. (651 reviews) - Users appreciate the **high customizability** of Salesforce Headless 360 Platform, easily adapting it to diverse educational needs. (649 reviews) - Users appreciate the **extensive customization options** , enhancing their campaign-building experience and meeting diverse business needs. (628 reviews) - Integrations (569 reviews) - Flexibility (544 reviews) - Customer Management (537 reviews) - Users appreciate the **extensive features** of Salesforce Platform, effectively tailoring reports and data to their business needs. (529 reviews) - Easy Integrations (492 reviews) **What users dislike:** - Users often face a **steep learning curve** with Salesforce Headless 360 Platform, which can feel overwhelming for new users. (573 reviews) - Users find the **complexity** of Salesforce Headless 360 Platform to be a significant barrier, particularly for smaller businesses. (524 reviews) - Users highlight the **high cost of ownership** and complexity, making it challenging to manage and learn. (467 reviews) - Users find the **difficult learning** curve of Salesforce Headless 360 Platform challenging, needing significant time and effort to master. (412 reviews) - Users feel Salesforce Headless 360 Platform lacks **certain features and can be overwhelming** due to its complexity. (411 reviews) - Learning Difficulty (388 reviews) - Limitations (369 reviews) - Pricing Issues (353 reviews) - Limited Customization (334 reviews) - Limited Features (318 reviews) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews ### 1. Activity-Driven Automation Falls Short: LastActivityDate and EAC Limitations **Rating:** 1.5/5.0 stars **Reviewed by:** Brian G. | ops, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The core Lead object is genuinely flexible. Standing up custom fields, a BDR work queue report, and leadership-facing dashboards took hours, not weeks, and everything I built has held up. Reporting is best in class once the underlying data is clean, and the Lead-to-Opportunity path is well thought out. For a small sales team replacing a spreadsheet, the out-of-the-box structure covers most of what you need on day one. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Activity-driven automation is where this fell apart for us, and we still have not solved it. Our requirement was simple on paper: when a rep touches a lead, advance that lead's cadence stage automatically. Every path we tried hit a wall. A record-triggered flow on the Lead using LastActivityDate as the entry condition builds cleanly, validates, activates, and then simply never fires. LastActivityDate is system-calculated and the background update is not treated as an edit to the Lead, so Lead-based automation is bypassed. There is no error and no warning. It looks healthy in Flow Builder and does nothing. Support's recommendation was to rebuild the trigger on the Task object filtered on WhoId. Reasonable in theory, but Einstein Activity Capture does not write captured emails as Task records. They live outside the org and surface as virtual records on the timeline, so there is no record for a Task-triggered flow to fire on. Emails are visible but not usable by automation. The Summer '25 sync setting addresses part of this, but it is conditional and does not backfill history. Separately, EAC authenticates against a single mailbox, so mail sent from a Google Workspace send-as alias does not get captured at all. We only found that by testing it ourselves. None of these limitations are surfaced in the product where you would encounter them. You discover each one after building something that quietly does not work. Our case has been open through multiple support rounds and is now with our account rep, still unresolved. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We moved outbound lead tracking off a shared spreadsheet and into Salesforce. Lead visibility, prioritization, and leadership reporting all improved immediately, and the daily work queue is now a real system of record rather than a tab someone forgets to update. The automation half is still outstanding. Our BDR advances cadence stages manually, which is the exact task the project was meant to eliminate. ### 2. Complexity and Performance Issues Undermine Salesforce Platform’s Flexibility **Rating:** 2.0/5.0 stars **Reviewed by:** Habeel M. | Data Quality Analyst, Architecture & Planning, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about the Salesforce Platform is its flexibility and ecosystem. The ability to build custom objects, workflows, and automations quickly without heavy custom code makes it powerful for supporting evolving business needs. I also value the AppExchange ecosystem, which allows teams to extend functionality instead of reinventing the wheel. That said, while these strengths are real, they don’t always translate into simplicity or performance at scale which is why I rated it a 4. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I dislike about the Salesforce Platform is that complexity increases very quickly at scale. As orgs grow, heavy customizations, multiple integrations, and layered automations can make the system harder to maintain, troubleshoot, and upgrade. Performance can also become inconsistent, and many issues are platform-driven rather than configuration-driven, which limits how much control support or admin teams actually have. On top of that, licensing and feature dependencies can feel restrictive relative to cost. Overall, it’s a powerful platform but one that often trades simplicity and predictability for flexibility **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The Salesforce Platform is solving the problem of disconnected customer and business data. It brings sales, service, operations, and automation into a single cloud-based system, reducing reliance on spreadsheets and siloed tools. For me, the benefit is speed and flexibility I can configure workflows, automate processes, and support users without waiting on long development cycles. It also provides a centralized system of record, which makes issue analysis, reporting, and stakeholder communication more structured. That said, while it solves core data and automation challenges well, the operational overhead and complexity mean the benefits are strongest when the platform is well-governed. ### 3. Difficult Navigation Makes Information Hard to Find **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The software is somewhat customizable, and it holds a lot of information. It's good for the sales team to track their sales through Opportunities, but it requires a lot of information. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The information is all over the place. There is not one common place for the standard user to find information. You have to search through different tabs in the hope you'll find the information you are looking for. It is not easy to migrate and I find it to be a waste of time constantly searching. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** There are occasional glitches with reporting on user numbers and add-ons, but the SF Admin is able to quickly and easily resolve them. ### 4. Powerful, But Requires Complex Process Building **Rating:** 1.5/5.0 stars **Reviewed by:** Amy S. | Safety / Security, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** SF gives us the ability to create and do so much more that the last platform we used. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** in order to do so much, you actually need to build complex processes **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** we moved from an older platform and it has helped maintain data integrity because there arent as many users ### 5. Reliable but Expensive with Complex Setup **Rating:** 2.0/5.0 stars **Reviewed by:** Alberto N. **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like that the Salesforce Platform is reliable and innovative. I appreciate the possibility of always having new features on it. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find Salesforce Platform slow and expensive. Additionally, the initial setup was very complex and costly. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I manage the front end of my e-commerce website with Salesforce Platform. It is reliable and offers continuous innovation with new features. ### 6. Reliable platforms **Rating:** 1.5/5.0 stars **Reviewed by:** Andrea R. | tatuatore, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It can be a good platform because you work from home and there is no set schedule; you can do it whenever you can. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Arrived at a certain point after having completed a good part of the work, one is forced to invest a small sum of money to have the possibility of taking the money that has been earned. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce honestly I don't know what it is doing to solve the problems ### 7. Great product for enterprise people **Rating:** 2.0/5.0 stars **Reviewed by:** Eric Ezra R. | CEO, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** robust and great features, amazing for automations **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** very unaccommodating and not affordable. They want to make money! **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** data hygeniene and reporting and analytics ### 8. Wouldn't recommend Salesforce for Startups and SMBs **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The view of Opportunities is helpful. There is a lot of context you can add about the opportunity and it's easy to organize sales operations like products, contracts, associated contacts, deal splits, etc. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I don't like the user interface. It's not as intuitive as HubSpot. It feels old and clunky. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce isn't solving problems for me and our agency team - it's actually causing them. We have a sales team that has been using HubSpot and Salesforce for a long time. We've had to keep Salesforce due to HubSpot's sales operations limitations. Now that HubSpot has advanced sales operations like Salesforce, we've migrating off of Salesforce to use HubSpot entirely. ### 9. Overpriced and lacking innovation **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The ubiquity of the platform's use makes troubleshooting less challenging based on the community. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The cobbled together nature of the various parts of the platform makes the ecosystem a nightmare to maintain. Elements don't integrate well together, with one of the worst offenders being SFDC to Pardot, with sync delays causing real issues for businesses of medium size or larger. Customer support is non-existant, and staff are only interested in extending and increasing contract size - not working with customers to find the right solution for their situation. If the price was competitive this may be fine, but given the combination of drawbacks it's clear that Salesforce is no longer the way to go. There are better alternatives out there now. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Attempting to be the single-pane-of-glass ### 10. Not user friendly, way to many clicks required for simple tasks **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It covers everything and is widely recongnized making support easy **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Not dynamic or fluid... seems heavy and slow. Customising reports or pages takes forever. Far too many clicks required for simple things. Sometimes you get lost between pages because of all the inter-links... no simplified way of working. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Project management but stopped using it (switched to Monday). One of the benefits was the integration with Sales channel. ### 11. Not as described **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** From a UI, it's easy to use. As an Admin, nothing is as advertised from Trailblazer. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** When support is contacted, a variance of answers can be received depending on who is engaged. Nothing is consistant or as expected in help articles. It's a very frustrating product to stand up with little assistance from Salesforce. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Establishing a system of record ### 12. Salesforce is an outdated platform, lacking innovation **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is used by a lot of companies and has is the largest player in the market, we chose Salesforce due to its better reporting functions, compared with its competition **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is outdated, it is not user-friendly, and the UI/UX is not intuitive; they are not updating their website properly and are lacking in innovation. Making changes on this platform is archaic. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce is our main ticketing platform, we use it to handle incoming inquiries from our members, we also use it to create dashboards and reports, though it does not allow us to create a chatbot. ### 13. Not so user-friendly **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2022 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like that, if necessary, I can work on Salesforce also via mobile, but that's the unique thing I like, I have to admit. I also like the easy to use app, but not the authenticator. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I found out that now is mandatory the 3d secure check authenticator and a lot, but really a lot, of times it doesn't work. And the support in this terms is not usefull **Recommendations to others considering Salesforce Headless 360 Platform (formerly Salesforce Platform):** none **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The main problem is the Salesforce Authenticator. The site disconnect the user in 10 minutes, so you have to re-login many times and you cannot eaither rember the device ### 14. Too big of a software for a small company **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The ability to customize the system is great if you have someone onsite that can learn and/or figure it out for what the company needs. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is too large for our organization and sales prcoess. We have a very simple process, so we don't seem to use all the tools and the features for the cost that we pay. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Lead generation and storage within a database, agency management, integration with MailChimp for marketing automation. ### 15. Limited platform and requires development verses out of the box **Rating:** 2.0/5.0 stars **Reviewed by:** Bryan S. | Chief Executive Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2021 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Its beneficial to be able to create tasks for your leads and define flows of the life cycle. You can add additional functionality easily, such as a map of the current customer, past customers, etc to find current customers near targets. There are additional modules that your able to purchase. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Its extremely slow, requires way to much work to just fill out contacts and opportunities. For example, creating a contact under a opportunity requires you to create it, save, then save it again to the lead instead of adding the lead directly to the opportunity. There is no automation of marketing opportunities, for instance with hubspot you can define automatic flows to follow up on leads if you don't get a email response. **Recommendations to others considering Salesforce Headless 360 Platform (formerly Salesforce Platform):** Don't skimp on your implementation, ensure you do it right from the start and avoid a lot of customization. Evaluate your intended platform verses other products and ensure it will meet your needs for years to come, as its expensive to change. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** To some degree, we are working to add more functionality to make it easier to manage our pipelines, but its limited unless you increase the modules. It is more or less, not a complete platform that can provide a 360 degree view of your potential customers and their whole lifecycle end to end. The most important benefit is it provides lead protection, which is critical. Also having integration with tools such as Revenue Inbox are useful. ### 16. Not user friendly and it’s slow **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2019 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** If I need a quick retrieval of A singular last store visit, the mobile comes I handy. I like pulling up reports of my past events on the desktop version but I find it difficult to navigate the mobile site. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The mobile app is slow and has no auto save. and the time setting is very annoying. **Recommendations to others considering Salesforce Headless 360 Platform (formerly Salesforce Platform):** Check other apps. This is not a tool I choose to Use in the field. I use the desktop version more. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Keeping records of client visits ### 17. Salesforce **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2020 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Reporting and tracking is very helpful, charts are nice **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Difficult to navigate, not user friendly **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Employee cases ### 18. Somewhat hard **Rating:** 1.5/5.0 stars **Reviewed by:** Brittani Rae F. | Customer Service Representative, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2019 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** If I have to pick something, I guess that it gives you the option to use it in an app. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It's extremely difficult to learn how to use initially. It's hard to navigate, and I think should have a little smoother of an interface overall. Half of the things don't save the first time. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We're able to use on the go and edit/delete/etc. when needed. We don't have to rely on trying to remember things hours later after a visit with a potential client/client. ### 19. Hard to get the right product and have had multiple sales people on our account **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2019 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** We like how the platform is able to be customized **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** We started with a salesforce who we thought understood our needs but was way to aggressive and would email and call us multiple times a day. We had to request a new person to work with. We got a new sales person who then offered us a less powerful version after we explained our same needs. We ended up signing the deal. We needed more licenses and he never told us how to buy licenses in bulk to negotiate better pricing. He then ghosted up and it took me following up for someone else to reach out to us and say he was no longer there. I explained how we wanted to buy more licenses and already bought 5 new ones individually, which is when we learned about the bulk pricing options but since we already bought them they couldn't do anything for us. We have been having issues with Einstein Activity Capture and just found out we don't have the features we were told we would had we didn't have API access (which was included in the package the first salesperson gave us). We've been dealing with other Salesforce Inbox email issues and have been talking to support asking for a call for weeks and are just finally getting one after going around in circles and not getting a straight answer from them. We would have expected such a mega corporation to have their systems together but it doesn't seem that way. **Recommendations to others considering Salesforce Headless 360 Platform (formerly Salesforce Platform):** Only buy at the end of Q4 (Jan) and be prepared for a long implementation ahead of you **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We can custom how we house different facets of data ### 20. Not Nearly as User-Friendly as Classic **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2019 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I do like that the lightning experience allows you to process data more quickly. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The new lightning interface has proven to be challenging for things as simple as running reports to customizing your view. It is difficult to navigate and doesn’t flow nearly as seamlessly as Classic. The screen layout can look chaotic at times compared to the simplicity we enjoyed before. It’s proving to be especially difficult for my colleagues who aren’t as technologically savvy to make the transition to lightning. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Thankfully we are still able to use lightning for all things a CRM system should provide. We are still able to keep data organized, monitor activity and sales trends, and point out areas for improvement in less time than we could before using Salesforce. ### 21. I prefer Salesforce Console View. **Rating:** 2.0/5.0 stars **Reviewed by:** Lakin W. | Customer Experience (Call Center) Supervisor, Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like the aesthetics of Salesforce lightning; it's much more pleasing to the eye and less 'robotic' looking than Console View is. I also like some of the additional functionality that is included with Lightning that is not available with Console View. (For example, the action link to resend an e-mail in the click of a button is great; it's much better than having to manually forward the entire e-mail as you have to in Console View.) **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Despite the name of the program being called 'Salesforce Lightning', it definitely does not run Lightning Fast. In fact, it is very, very slow. When you work in a call center, it is very important that the software you are using works at the same pace you do so you don't have to place customers on hold unnecessarily and increase the length of your calls. Additionally, it is very annoying that it asks for permission for you to leave the current page when you perform Administrative functions. Even though Console View lacks some of the functionality that Lightning does, I prefer using Console View since it is more efficient and better fits my needs. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Specialists at my job who are in training can often find Console View confusing since the information can look 'robotic', but Lightning is more approachable and new hires tend to respond much better to it than they do Console View. The additional functionality that it provides also helps specialists on their calls when they need to perform simple functions that used to take more time to do. ### 22. Not user friendly! **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2019 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like that most things can be viewed/tracked in the one platform. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I really don’t like salesforce at all. It is not easy to use, too much information, very overwhelming to look at, hard to find the information I need. **Recommendations to others considering Salesforce Headless 360 Platform (formerly Salesforce Platform):** Plan on spending a significant amount of time learning and setting it up. It’s going to be too much information per page. Need to be highly tech savvy. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** CRM, tracking support cases, billing notes, sales contracts - account management ### 23. Sales force is clunky **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2019 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is all in one which is nice. It keeps all of our information in a central location which is easy to find **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is clunky and slow. Sometimes I get confused about the steps I need to go through to do something **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Working on creating tasks easier ### 24. Salesforce lighting has its issues **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2018 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Clean sleek look. Reports are easier to build and look better, **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Usability was compromised with the new look. New interface appears great but functionality is not like it used to be. Specifically, viewing activities and events is a nightmare in Salesforce lighting... It used to be quick and easy to find the events (just scroll down) and easy to get a glimpse at all past activities... Now you can only see a couple which is uninformative. If one was to examine the activities you want to see a lot and not have to open a new page.. **Recommendations to others considering Salesforce Headless 360 Platform (formerly Salesforce Platform):** Salesforce is the best platform for a CRM... however lighting needs to be redesigned with a bigger importance on making it more user friendly **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Basic CRM needs of a business as part of our sales needs ### 25. Complicated interface **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2019 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Having everything on one platform and integration with other softwares **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** tiresome interface. Complicity of the features and insufficient tutorials. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Integration with other platforms are somewhat helpful ### 26. Lighting is costing me time and production **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2018 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It looks nicer, more modern, and has a few new useful bits. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The amount of clicks, scrolls, and navigation it takes to complete our process is costing my productivity. I am beyond frustrated as my production requires extreme efficiency. **Recommendations to others considering Salesforce Headless 360 Platform (formerly Salesforce Platform):** Reduce the amount of clicks, scrolling, and navigation required to do tasks **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** NONE ### 27. Lightning makes salesforce more confusing **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2018 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It’s nice to have more within one salesforce tab **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It’s sometimes difficult to toggle between items within lightning. I honestly prefer classic view **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce lightning helping some members of my team be more efficient, leading to some time savings ### 28. Good options to automate and respond to events in real time **Rating:** 2.0/5.0 stars **Reviewed by:** Daniel S. | Vice President Of Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It helps to automate a lot of daily tasks thus freeing up time for other activities **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is expensive and continues to make us more dependent on Salesforce as a service **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Automate daily tasks and events that were previously very tedious for our sales team ### 29. Salesforce Review **Rating:** 2.0/5.0 stars **Reviewed by:** Rachel D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2018 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Relatively organized platform. Allows for you to send direct messages to many people in different departments. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The chatter function can get very messy on certain cases. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Way to keep many different departments working on one campaign access to the same information in one spot. ### 30. Robust but very Difficult to Customize **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2018 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It's a platform that seems very easy to train and to onboard others **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is difficult to customize myself. The reps I've spoken with recommended I pay money to change to my liking/exact specifications. **Recommendations to others considering Salesforce Headless 360 Platform (formerly Salesforce Platform):** Make it easier to make changes myself so as I we grow, I can make those changes in the settings and not have to pay money each time. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Trying to solve onboarding salesforce and developing the correct sales cycle. ### 31. Poor customer service **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2018 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Able to track information when my clients submit required documents **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Cannot get help to format my documents needed **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** No problems are being solved because no one will help us correct the problems ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Discussions - [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](https://www.g2.com/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) - 5 comments, 2 upvotes - [What is Salesforce Mobile used for?](https://www.g2.com/discussions/what-is-salesforce-mobile-used-for) - 1 comment, 1 upvote - [What all functionalities can be used via Salesforce?](https://www.g2.com/discussions/what-all-functionalities-can-be-used-via-salesforce) - 2 comments, 1 upvote - [How do I create a test environment in Salesforce?](https://www.g2.com/discussions/how-do-i-create-a-test-environment-in-salesforce) - 1 comment, 1 upvote - [What is the Salesforce Mobile App?](https://www.g2.com/discussions/what-is-the-salesforce-mobile-app) - 2 comments, 1 upvote - [View Salesforce Headless 360 Platform (formerly Salesforce Platform) pricing details and edition comparison](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A33%3A41+-0500&secure%5Bsession_id%5D=0da76b7c-d587-4149-a2e5-725409634b64&secure%5Btoken%5D=daf11683cf45b2f0325102c2c4bb9998e20c15b9639b77419711dda78863f1ad&format=llm_user) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Integrations - 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Drag & Drop - Backup and Recovery - Multiple Programming Languages Supported - Continuous Deployment - Code Development - For No-Code Development - Version Control - Configurable Workflow - Graphical User Interface - For Low-Code Development - Activity Dashboard - Generative AI - UI Prototyping - Source Control - Software Development - API - Data Import/Export - Web App Development - Custom Development - Code Repository Integration - Data Security - Mobile Development - Access Controls/Permissions - Game Development - Collaboration Tools - Application Security - Alerts/Notifications - Automated Testing - Integrated Development Environment - Offline Access - Debugging - AI Copilot - Reporting/Analytics - Compatibility Testing - Pre-built Templates - Third-Party Integrations - Data Modeling - Customizable Branding - Data Visualization - Code Editing **Additional Functionality** - Fraud Detection - PCI Compliance - Application Management - Audit Management - Single Sign On - Secure Data Storage - SSL Security - Privileged Account Management - Reporting & Statistics - Two-Factor Authentication - Member Accounts - HIPAA Compliant - AI Copilot - Self-Service Access Request - User Provisioning - Audit Trail - Third-Party Integrations - Real-Time Notifications - Active Directory Integration - Authentication - Compliance Management - Workflow Management - Access Controls/Permissions - Access Management - Secure Login - Customizable Branding - Real-Time Monitoring - Security Auditing - Policy Management - Data Synchronization - Collaboration Tools - API - Unified Directory - Multi-Factor Authentication - Biometrics - Activity Dashboard - Generative AI - Credential Management - Event Logs - Real-Time Analytics - Password Management - Access Certification - Self Service Portal - Mobile Access **Data Masking** - Sensitive Fields - Dynamic Masking - Static Masking - Consistent Masking - Random Masking **Administration** - Application Deployment - Native Deployment - Data Security - Access Control - Scalability - Lifecycle Management **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests - Configurable Workflow - User Management - User Session Management - Password Management - Workflow Management - Policy Management - Access Management - Endpoint Management **Functionality** - Data Migration - Data Variety - Alerts and Logging - Data Replication **Functionality** - Dashboard - Reporting - Integrations - End-user management - Audit trails - APIs - Mobile SDK - Customizable design - Server-side storage **Functionality** - Self-registration and self-service - Authentication - Scalability - Consent and preference management - Social login - Customer data linking - Access Management - Two-Factor Authentication **Functionality** - User provisioning - Password manager - Single Sign-on - Enforces policies - Authentication - Multi-factor authentication - Two-Factor Authentication **Management** - Configuration Management - Access Control - Orchestration - Portfolio Management - Workflow Management - Timeline Management - Testing Management - Change Management - Issue Management - Compliance Management - Policy Management - User Management - Application Management - Task Management - Project Management - Release Management - Audit Management **Functionality** - App complexity - App Variety - Customized Branding - Application Templates **Functionality** - Ease of Use - File Management - Multi-Language Support - Customization - Straight-Out-the-Box Functionality - Help Guides - Patching & Updates - Workflow Management - Change Management - Deployment Management - Performance Management - Compliance Management - Lifecycle Management - Task Management - Document Management - Database Support **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Application Design** - UI Code Extending - Programming Code Extending - Customized Branding - Application Templates - Configurable Workflow - Rules-Based Workflow - Project Workflow - Customizable Templates **Development** - Application Deployment - Custom Development - Development Environment - Multiple Programming Languages Supported - Testing - Integrated Development Environment - Collaboration Tools - Social Media Integration - Agile Methodologies - Software Development **User Interface Design** - WYSIWYG Editor - Customized Branding - App Templates - Workflow Management - Task Management - Configurable Workflow - Deployment Management - Integrations Management **Compliance** - Access Management - At-Risk Analysis - DLP Configuration - Sensitive Data Compliance **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Password Vault - Centralized management - Role-based security - Live notifications - Live session recording & playback - Hide passwords - Temporary, time-limited privilege - Compliance Management - Remote Monitoring & Management - Credential Management - Incident Management - Alerts/Notifications - Real-Time Notifications - Network Security - Multi-Factor Authentication **Management** - Backup and Recovery - Integration Variety - Access and Security - Real time Monitoring ** Type** - On-premises solution - Cloud-solution **Functionality** - Automation - Integrations - Extensibility - Continuous Integration - Third-Party Integrations **Data Control** - Data Migration - Data Synchronization - Data Security - Real-Time Data **AI Authentication Risk Management - Customer Identity and Access Management (CIAM)** - Adaptive MFA - Anomaly Detection - Fraudulent Login Detection - Adaptive Authentication Policies - Risk-Based Authentication **Data Control** - Data Migration - Data Synchronization - Data Security - Real-Time Data - Data Aggregation and Publishing **Database** - Database Management - Analytics - Auto Scaling - Backup / Recovery - Storage - Project Management - Email Management - Design Management - Lifecycle Management - Deployment Management - Workflow Management - Application Management - Purchase Order Management - HR Management - User Management **Data Control** - Data Migration - Data Synchronization - Data Security **Administration** - Database Management - Deduplication - Backup - API / integrations **Development** - Application Templates - UI Code Extending - WYSIWYG Editor - Collaborative Development **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection ** Reporting** - Activity Tracking - Reporting - Access & Permission Change Reporting - Compliance & Audit Trail Export - Ad hoc Reporting - Role-Based Permissions - Real-Time Reporting **Security** - Data Protection **Processes** - Pipeline Control - Workflow Visualization - Continuous Deployment - Prioritization - Version Control - Rules-Based Workflow - Approval Workflow - Configurable Workflow **Agentic AI - Drag and Drop App Builder** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)** - Behavioral Biometric Analysis - Liveness Detection **Additional Functionality** - Role-Based Permissions - Real-Time Updates - Graphical User Interface - No-Code - Real-Time Reporting - Data Visualization - Customizable Fields - Charting - Integrated Development Environment - Customizable Forms - Generative AI - API - Reporting & Statistics - Agile Methodologies - Web Forms - Custom Development - Offline Access - Customizable Reports - Visual Modeling - Access Controls/Permissions - Authentication - Search/Filter - Alerts/Notifications - Activity Dashboard - AI Copilot - Secure Data Storage - Collaboration Tools - Approval Process Control - Web/Mobile App Development - Data Import/Export - Version Control - Real-Time Notifications **Additional Functionality** - Single Sign On - Search/Filter - Real-Time Reporting - Data Import/Export - Reporting/Analytics - AI Copilot - Commenting/Notes - Data Extraction - SSL Security - Performance Metrics - Status Tracking - Real-Time Monitoring - Troubleshooting Reports - API - Issue Tracking - Projections - Real-Time Data - Event Logs - Collaboration Tools - Generative AI - Role-Based Permissions - Monitoring - Activity Dashboard - Authentication - KPI Monitoring - Activity Tracking - Real-Time Notifications - Dashboard **Publishing** - Application Deployment - Platform Compatability - Lifecycle Management - Mobile Access - Deployment Management - Project Management - Integrations Management - Template Management - Application Management - Document Management - Workflow Management - Iteration Management - Requirements Management - Calendar Management - Task Management - Forms Management **Infrastructure** - Networking - Virtual Machines - Security - Activity Tracking **Publishing** - Application Deployment - Platform Compatibility - Lifecycle Management - Mobile Access **Security ** - Multi-Factor Authentication - Data Transport - Data Types - Security Tools **Reporting** - Audit log - Reporting - Event Logs **Agentic AI - Low-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - No-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Cloud Migration** - Autonomous Task Execution - Multi-step Planning - Decision Making **Authentication & Authorization - Identity and Access Management (IAM)** - Adaptive & Contextual Access Control **AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)** - Account Recovery Assistants - Constraint Enforcement **Additional Functionality** - Role-Based Permissions - Real-Time Updates - Graphical User Interface - No-Code - Real-Time Reporting - Data Visualization - Customizable Fields - Charting - Integrated Development Environment - Customizable Forms - Generative AI - API - Reporting & Statistics - Agile Methodologies - Web Forms - Custom Development - Offline Access - Customizable Reports - Visual Modeling - Access Controls/Permissions - Authentication - Search/Filter - Alerts/Notifications - Activity Dashboard - AI Copilot - Secure Data Storage - Collaboration Tools - Approval Process Control - Web/Mobile App Development - Data Import/Export - Version Control - Real-Time Notifications - Drag & Drop - For No-Code Development - Performance Metrics - Pre-Built Modules **Additional Functionality** - Custom Development - Audit Trail - AI-assisted Development - Collaborative Development - Document Storage - Approval Process Control - Alerts/Notifications - CRM - Access Controls/Permissions - Third-Party Integrations - Drag & Drop - Reporting & Statistics - Monitoring - Real-Time Reporting - Customizable Reports - Performance Monitoring - Version Control - Database Support - Data Import/Export - Graphical Workflow Editor - Visual Modeling - Business Process Automation - AI Copilot - Activity Dashboard - API - Data Visualization - Generative AI - Customizable Forms - Customizable Fields - Web/Mobile App Development **Additional Functionality** - Real-Time Notifications - Access Certification - Behavioral Analytics - Self Service Portal - Generative AI - Multiple Authentication Methods - User Provisioning - Data Security - Reporting/Analytics - Single Sign On - Automatic User/Device Recognition - Unified Directory - Self-Service Access Request - AI Copilot **Additional Functionality** - Role-Based Permissions - Audit Trail - Approval Process Control - Security Auditing - Activity Tracking - Data Verification - Reporting/Analytics - Activity Dashboard - Secure Data Storage - Third-Party Integrations - Access Controls/Permissions - HIPAA Compliant - Behavioral Analytics - Application Access Control - Multiple User Accounts - PCI Compliance - API - User Activity Monitoring - Device Auto Discovery - Generative AI - Network Monitoring - AI Copilot - Real-Time Monitoring - Threat Intelligence **Additional Functionality** - Access Controls/Permissions - Customizable Forms - Monitoring - Customizable Templates - Cloud Computing - Generative AI - Version Control - Customizable Reports - Approval Process Control - Real-Time Reporting - Web Forms - Inventory Tracking - ERP integration - CRM - Customizable Fields - Data Connectors - Third-Party Integrations - Active Directory Integration - Graphical User Interface - Real-Time Data - For Developers - Reporting & Statistics - Single Sign On - Mobile Access - Accounting Integration - Drag & Drop - AI Copilot - API - Configurable Workflow - Activity Dashboard - Projections **Administration & Governance - Identity and Access Management (IAM)** - Identity Lifecycle Management - Self‑Service Account Management - Member Accounts - User Management - Multiple User Accounts **Generative AI - Identity and Access Management (IAM)** - AI‑Driven Access Anomaly Detection - Automated Policy Tuning - Predictive Role Recommendations **Additional Functionality** - Secure Data Storage - User Defined Attributes - Third-Party Integrations - Reporting/Analytics - Audit Trail - Automated Scheduling - Active Directory Integration - Secure Login - Real-Time Notifications - Event Logs - Activity Dashboard - Generative AI - Risk Assessment - Self Service Portal - Data Verification - Customizable Templates - Biometrics - Security Auditing - AI Copilot - Real-Time Data - Reporting & Statistics - Monitoring - HIPAA Compliant - Real-Time Monitoring - Customizable Reports - Risk Analysis ## Top Salesforce Headless 360 Platform (formerly Salesforce Platform) Alternatives - [Quickbase](https://www.g2.com/products/quickbase/reviews) - 4.4/5.0 (1,560 reviews) - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) - 4.5/5.0 (495 reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews)