Salesforce Sales Cloud Reviews & Product Details

Salesforce sales cloud stands out as a powerful and scalable CRM platform that helps streamline sales operations, improve visibility and drive better decision making across teams.

Sales teams can quickly access critical customer data and focus more on selling rather than administrative work.

The platform adapts well to different business models and scales as requirements grow.

Sales cloud integrates seamlessly with other salesforce products, email platforms, marketing and support tools. Review collected by and hosted on G2.com.

Onboarding can take time, and productivity may initially dip for users unfamiliar with CRM systems.

Smaller organizations may find the total cost of ownership high compared to simpler CRM tools.

Implementation and ongoing maintenance can be resource intensive. Review collected by and hosted on G2.com.

Salesforce's sales cloud is one of the best bacause of its end to end sales cycle which is highlly custamizable and user frienddly. There are several things such as the standard objects and the previlage to create custom objects and other things as per the business requirements. I woork as a developer and the lightning flows is life saver because I don;t need to write a single line of code to autoate several things. Review collected by and hosted on G2.com.

The one thing which I dislike about salesforce sales cloud is that the lightning UI is is sometimes takes too much time to get loaded. For example, If I make any kind of changes in the page layout or in flexi page (lightning record page) it takes too much time to get reflected which is a headache for me as a developer. Review collected by and hosted on G2.com.

Sales Cloud offers an excellent sales model that is especially easy for newcomers to grasp. One of its standout features is the lead conversion process, which I find particularly effective. During the sales cycle, when it's time to handle contracts, it's possible to integrate DocuSign, making the process smoother. After integrating DocuSign, the approval process allows documents to be signed according to the role hierarchy, which adds a layer of security and organization. Additionally, the lead scoring functionality helps determine the likelihood of converting a lead, which is very useful. The Account Team and Account Hierarchy features are also valuable aspects of the platform. Review collected by and hosted on G2.com.

Salesforce offers a highly capable service cloud agent, but I believe there is still room for improvement in the sales agent. When I tried to schedule a meeting for a client using the sales agent, the meeting was not successfully set up. Additionally, the sales coach could be improved, as its responses when approaching clients are not yet as effective as they could be. Review collected by and hosted on G2.com.

The best part about sales cloud is the end to end journey of a lead, I can see the business is getting the lead and the entire journey of the lead is something that gives a lot of insight - where to put in more efforts to convert the lead and where the process is going smooth.

Then to have opportunity and product in the same view is additional benefit. This makes the business more efficient without adding much customization. Review collected by and hosted on G2.com.

Lightning record page changes takes quite some time to refresh and reflect. Review collected by and hosted on G2.com.

As a developer, when the customer comes with any problem or any new requirement which they want to get implemented related to sales, The Sales Cloud offers various standard objects which is very useful and speeds up the implementation as most of the things are available out of the box. Review collected by and hosted on G2.com.

We had a requirement in which we had to enable the Person Account. But the limitation of Sales Cloud or we can say it is a Salesforce limitation that once the Person Account is enabled, we cannot disable it. Which can cause issues if there is a need to do a rollback, we simply cant disable that option. Review collected by and hosted on G2.com.

The best I like is Lead Converted Process and Person Account feature like we can easily Implement the B2C and B2B feature. it is easy to integrate as well because i have integrate docusign with sales cloud and I found very easy to generate the document. Review collected by and hosted on G2.com.

There is one issue I found when we are change the account record to person account record then the system will change the created date of linked contact. Due to that we have faced lot of issue and the main point is that it not mention in any document of saleforce. Review collected by and hosted on G2.com.

My favorite aspect of Salesforce Sales Cloud is the seamless integration it provides for both the AI agent and the human SDR. Its ability to centralize data is key. This high frequency of use lets the AI pinpoint genuinely hot leads, which the human SDR can act on instantly.

The system's ease of use and smooth ease of implementation mean we hit the ground running. Furthermore, reliable customer support ensures any issues are quickly resolved. This seamless collaboration is what truly drives efficiency and maximizes conversions. Review collected by and hosted on G2.com.

I gotta be honest, one of the toughest parts about Salesforce Sales Cloud is dealing with how complex it can get. The sheer volume of features means that while the frequency of use is high, you sometimes feel like you’re only scratching the surface.

The initial ease of implementation can be deceptive, as customizing it to fit niche business processes often requires specialized, and sometimes expensive, expertise. The core system might be straightforward, but the advanced setup has a steep learning curve.

Regarding customer support, while generally helpful, navigating the different tiers and getting quick resolution for complex, specific issues can sometimes feel cumbersome. It’s not always as instant as you’d hope.

Overall, it’s a powerful tool, but its complexity and the potential hidden costs of full customization are definitely frustrating pain points for both the AI trying to navigate the system logic and the human SDR trying to focus purely on selling. Review collected by and hosted on G2.com.

Salesforce has a pretty robust system and there are so many options for customization according to your need. It can be as complex as you want and as easy as you need.CUstomer support is also fairly good, they contact you via mail and get on call with you to understand the issue fully. Review collected by and hosted on G2.com.

Ohhh salesforce and it's UI, the worst of all and it also takes so much time to reflect those changes, andsometimes even hard refresh doesn't work, you just have to log out and then log in again Review collected by and hosted on G2.com.

What I like most about Salesforce Sales Cloud is how well it organizes the entire sales process. It becomes very easy to track leads, opportunities, and customer interactions all in one place. The dashboards and reports give a clear view of the pipeline, and the automation features help save a lot of manual effort. Once everything is set up, it really improves visibility and makes the team more efficient. Review collected by and hosted on G2.com.

The main downside is the learning curve. New users often find the interface a bit overwhelming because there are so many features and settings. Sometimes simple actions take more clicks than expected, and system updates occasionally change the layout, which requires re-adjustment. Apart from that, most things work well once you get used to it. Review collected by and hosted on G2.com.

What I like most about Salesforce Sales Cloud is how well it centralizes the entire sales process in one platform. It provides excellent visibility into leads, accounts, opportunities, and pipelines, making it easier to track progress and forecast accurately. The automation, reporting, and customization options help streamline daily sales activities and improve overall productivity for the team. Review collected by and hosted on G2.com.

Salesforce Sales Cloud is very powerful, but it can feel complex for new users due to the number of features and customization options. Some advanced features require additional configuration or add-ons, and the overall cost can be high for smaller teams. However, once set up properly, the benefits usually outweigh these challenges. Review collected by and hosted on G2.com.