Delighted Reviews & Product Details

We're a small business and currently running the free version. I love that I can upload my limited list of clients and Delighted takes care of scheduling the survey's on a quarterly basis. That's even included in the free version. Very awesome. Review collected by and hosted on G2.com.

I'd like a way to respond to clients direct in the application. Again, I'm on the free version so maybe that's included for the paid plans. Review collected by and hosted on G2.com.

Delighted is a quick and easy to use tool. Review collected by and hosted on G2.com.

We were not notified when the native integrations were not working. Review collected by and hosted on G2.com.

The tool is easy to use and usually gives me all I need to know in a weekly email digest. I occasionally log in to look for trends or track down specific users in cases where feedback needs a direct response. Review collected by and hosted on G2.com.

The way we implemented the tool makes it difficult to adjust triggers or timing without working with our development team. Review collected by and hosted on G2.com.

I love using Delighted's Advanced Reports section to collect data on my team's performance. The Reports feature makes it simple to transform our raw customer feedback into rendered data visualizations in easily sharable formats, and makes it easy to share this information with other team members. I also love how easy it is to integrate Delighted with our existing tools to enhance the customer experience. Review collected by and hosted on G2.com.

It would be helpful if Delighted offered more customizable survey types to serve all the teams we have at RTR - however, I know this is something the Delighted team is currently roadmapping, and I'm looking forward to utilizing more advanced surveys in the future! Review collected by and hosted on G2.com.

My organization has Delighted pop-ups in our tools so employees at my accounts can give me an NPS score fluidly when they're already in our platform Review collected by and hosted on G2.com.

It could be nice to have additional prompts to those folks to leave comments. Usually they do not have text. Review collected by and hosted on G2.com.

Does a variety of CSAT/NPS surveys, integrated very well with Zapier to kick off survey sending, easy configuration, does what its supposed to. Review collected by and hosted on G2.com.

It's super simple, I feel like additional features could be added to make it more valuable.

For example, if someone leaves a 5/5 review, why not encourage them to leave a review on Google or Facebook or Yelp?

If someone leaves a 2/5 review, why not ask if they'd like a manager to reach out to them?

That kind of post-survey workflow could really drive up the value for the service. Review collected by and hosted on G2.com.

Delighted is very easy to use. They have a support team to help you set everything up, ask troubleshooting questions to and you dont have to pay extra for it. They're extremely patient and will spend as much time needed to help you through implementing Delighted into your business. The connector with Salesforce was seamless and didn't need much effort on our end. Review collected by and hosted on G2.com.

Nothing jumps out at me. However, it would be nice if they had more robust reporting native in the dashboard or reports built out in their salesforce integration. Review collected by and hosted on G2.com.

The program is Intuitive and easy to use. You can set up and run an NPS program in a few minutes. I am able to run an NPS program for our customer base with little effort each month, our previous program took 4X the effort and cost 3X the amount. The few times I have need help, the support team has always been phenomenal and lightning fast. Their help center is great, I love the GIF's instead of screenshots.

Their UX and UI are the best in the industry. All apps should strive to be as intuitive and easy to use as Delighted is! Review collected by and hosted on G2.com.

There is nothing I dislike about this program. They recently released a way to embed a link into the "Thank you" page which is a huge win for our team. We can direct an engaged customer directly to leave a review of our product after the survey. Do your company a favor and get this App! Review collected by and hosted on G2.com.

I've never met a customer onboarding team as helpful or as quick to respond as Delighted's. Over the first three days, I had dozens of questions and requests, and they kept coming back with good news -- either explaining how I could customize the way I wanted, or simply doing on their end for me. Review collected by and hosted on G2.com.

They don't yet have a way to auto-populate Google Reviews using the customer's response. Review collected by and hosted on G2.com.

- Great API

- Great integration

- Great UX

- Great way to slice and dice the data Review collected by and hosted on G2.com.

Sometimes too simple in terms of data analytics. Salesforce integration could be better Review collected by and hosted on G2.com.

The API. It's really easy in terms of use and helped us a lot to integrate more services into the whole user journey. Review collected by and hosted on G2.com.

Probably the fact that I cannot order people in time descending order according to the last time a mail was sent to them Review collected by and hosted on G2.com.

Delighted always answers questions fast and they never tire of explaining want walking you through their system! Review collected by and hosted on G2.com.

I basically don't have any issues with Delighted Review collected by and hosted on G2.com.

Ease of use, great new reporting analytics Review collected by and hosted on G2.com.

Phone support would be helpful, but email support is very fast and responsive Review collected by and hosted on G2.com.

1 - The API and possibility to automate with CRM, sending the surveys at the right time to our customers

2 - Metrics and analytics

3 - Ability to tag and comment on each response

4 - Quick answer to the customer feedback if needed Review collected by and hosted on G2.com.

Not really dislikes, but points for improvement

1 - Some widget to insert in the site to show notes and commentaries as social proof

2 - Pixel to show if the email was open or not by the customer and If the email wasn't opened, an automation to resend the email in specific time

3 - A big improvement would be an integration with Messenger and WhatsApp to send the surveys

4 - And last, but not least, a tool to build a workflow to get a response if the client didn't saw the survey. Example: Send an email, if they don't open, send an SMS, if they didn't respond, send and whatsapp, etc... Review collected by and hosted on G2.com.

The Delighted NPS survey was very easy to set up and get going, and it has a great user experience, which increased our NPS response rate and the amount of open feedback we were receiving. As our response rate increased, so did our NPS score, and our score has become more stable over time, allowing us to know when there are real changes in NPS rather than random fluctuations from a lower response number. Their support is also amazing and helpful. Review collected by and hosted on G2.com.

Its simplicity is also limiting. I often get asked if we can add a question to the NPS survey, but we can't without adding a separate survey on the page seen after giving comments, only reaching respondents who leave comments and then directing them of Delighted and into another survey platform. Review collected by and hosted on G2.com.

Service was so easy to configure from first day to live. We did MS Dynamics integration and even that was quite easy project. Their customer service has been score 10 all the time. Review collected by and hosted on G2.com.

There could be few extra features but so far that has not been big issue. For our use pricing per size of database will cause problems in the future. We send NPS email once/email and after few years we will pay probably too much just size of our email register. Review collected by and hosted on G2.com.

Delighted is a very simple and easy to use platform for getting customer feedback. We implemented it through Zapier in less than a day. Review collected by and hosted on G2.com.

Nothing really, it does what it says on the tin, and does exactly what we need it to. Review collected by and hosted on G2.com.

Simple to get up and running, direct integrations with Slack and Zendesk and the best support ever. Review collected by and hosted on G2.com.

Lack of reporting/insights causes a lot of manual work to get insights. Review collected by and hosted on G2.com.

It has a super clean interface that everyone from support to engineering can get around and use. The whole team loves pulling quotes as a point of conversation and proof for product developments and service reviews. It also allows you to send NPS surveys at an appropriate cadence - so not every time people complete a finishing task. Review collected by and hosted on G2.com.

I feel like the tagging and filtering functionality could use some improvement so we can divine insights and trends a little easier, but it's definitely not a deal breaker. At the lowest end of the cost spectrum, I feel its a little bit expensive. $300 a year - it's not going to break the bank, but they have priced it right at the brink. Review collected by and hosted on G2.com.

Just the ease of integration was awesome. Being able to filter the reviews (using both NPS and CSAT) makes it really helping in finding key indicators and segments that are liking our software and those that we need to work on. Customer support has been extremely helpful and responds quickly to any questions I have. Documentation is great as well. Review collected by and hosted on G2.com.

There isn’t anything I can think of currently that I don’t like about the product. Review collected by and hosted on G2.com.

We have been very impressed with Delighted since we've started using it. It's incredibly user-friendly and does what we need it to. The support at Delighted is incredible - fast, friendly and HELPFUL responses. Review collected by and hosted on G2.com.

We haven't run into anything we dislike yet. Review collected by and hosted on G2.com.

Delighted is visually pleasing as well as so super simple to use. We went from QuestionPro to Delighted and boy, am I happy we did. I even think our NPS score went up because we switched to this platform. You cannot miss the super easy to use scale at the top of the survey. Review collected by and hosted on G2.com.

I really haven't been using that long to form an opinion of what I dislike about Delighted. It seems user friendly and our respondents seem to really like it. I'm very happy we left QuestionPro to go to Delighted. Review collected by and hosted on G2.com.

The simplicity of the dashboard

The Flexibility of the API

The service and responsiveness of the team and Caleb the CEO Review collected by and hosted on G2.com.

Would like to have a thumbs-up/thumbs-down question as well Review collected by and hosted on G2.com.

I like how user-friendly Delighted is, both for our survey participants and for the staff members that review and synthesize the collected data. I LOVE how responsive their team is as well. Review collected by and hosted on G2.com.

I'm not sure I have anything major to report! Review collected by and hosted on G2.com.