--- title: Delighted Reviews meta_title: 'Delighted Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 60 reviews by the users' company size, role or industry to find out how Delighted works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 60 scale: '5' date_modified: '2026-06-21' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Delighted Reviews **Vendor:** Qualtrics **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 60 ## About Delighted Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn. ## Delighted Reviews ### 1. Very VERY intuitive 👏 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about Delighted?** Delighted is such an easy-to-use platform and very intuitive. NPS is very important to our company goals so we demo the surveys a lot internally to stakeholders. A feature that I like a lot in Delighted is the metrics and reporting. It's so easy to filter the metrics to see where responses are coming from and if needed, delete the test responses so that we don't inflate our NPS during internal demos. **What do you dislike about Delighted?** I wish that customizing where web surveys displayed was easier to manage inside the app. Dev resources are needed to set it up but it would be really cool if this could be managed inside the Delighted without needing additional code. **What problems is Delighted solving and how is that benefiting you?** Delighted is great for NPS and CSAT surveys! I love the new G2 integration as well to help collect reviews in a frictionless way. ### 2. Delighted is amazing. **Rating:** 5.0/5.0 stars **Reviewed by:** Anna G. | Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Delighted?** The ease of use. The platform is incredibly easy to navigate and learn as you go. I also like that I always get a quick repsponse from their customer support team and their answers are always helpful. It's easy to integrate with Slack, for example, so when we get a survey response from a customer we can see it in Slack. It also allows us to easily report on our survey results each time we send out a survey and compare results from a prevois period. **What do you dislike about Delighted?** It is hard to think of what we would like Delighted to improve. I think there could be more features for reporting to help show us our results year over year. **What problems is Delighted solving and how is that benefiting you?** Delighted helps us send CSAT surveys to all our industry partners at least twice a year and then track the progress of our results and response rate. ### 3. The perfect way to know what your customers are thinking **Rating:** 5.0/5.0 stars **Reviewed by:** Heather C. | Marketing & Communications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Delighted?** We love that our customers get a short, simple survey where they can choose to provide additional details if they'd like. They're more likely to respond, since it's quick and easy. **What do you dislike about Delighted?** It would be great to send more surveys each month for the same cost. **What problems is Delighted solving and how is that benefiting you?** We wanted to know what our customers thought of their experience with us, and now we're getting direct information from them daily. ### 4. Amazing support, integrations could be better **Rating:** 4.0/5.0 stars **Reviewed by:** Carly M. | Customer Success Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Delighted?** Easy to use, reporting and dashboard is easy to understand. Love that you can send the survey out in multiple ways. Online help articles are super easy **What do you dislike about Delighted?** the integrations are not the best, but they exist. I wish you could have a link and email generated by person automatically so if the email bounces the same survey/contact would exist with the link Since multiple teams want to use Delighted, the scores land in only one spot in Salesforce to then head into Catalyst. This means when our Support team uses it for CSAT, the NPS Scores get messed up. It feels like CSAT and NPS can't run at the same time unless it's done solely in Delighted. **What problems is Delighted solving and how is that benefiting you?** NPS and CSAT management ### 5. Impressed by Delighted! **Rating:** 5.0/5.0 stars **Reviewed by:** Burkay K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Delighted?** In my quest for the perfect survey provider, Delighted emerged as a true gem. Unlike other platforms I've tested, Delighted offers a remarkable range of services that genuinely blew me away. What sets Delighted apart is their intuitively designed templates, which not only make survey creation a cinch but also allow for effortless customization. The efficiency of their compiling system and the instant connectivity to various channels elevate the user experience to a whole new level. **What do you dislike about Delighted?** The absence of detailed reports and insights results in manual effort to obtain the necessary information. **What problems is Delighted solving and how is that benefiting you?** Being able to generate and create quick surveys seamlessly has saved me a great amount of time. ### 6. Easy and Versatile Feedback Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Maegan H. | Data & Compliance Manager, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Delighted?** The drag and drop interface makes it very easy to use. We used to use Google Surveys but the interface was horrible which made it take longer for us to design and deploy surveys. Delighted is awesome in that regard because custom surveys are easy to put together, and there are a lot of templates available as well. **What do you dislike about Delighted?** We've had to deal with downtime every now and then which makes us look bad when someone goes to fill it out when the server's down. It usually gets solved pretty quickly but it's still a big problem for us **What problems is Delighted solving and how is that benefiting you?** We used to have a lot of trouble with sending out feedback surveys to hotel guests, but with Delighted, we are now able to create and send surveys pretty quickly thanks to the easy to use dashboard and multi user access. We use it to collect feedback, have incidents reported, collect payments for minor services, manage esigns, and a few more things that we would maybe have had to manage over different tools. It's been very helpful for us in that regard ### 7. Easy, streamlined survey creation **Rating:** 4.5/5.0 stars **Reviewed by:** Jason E. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Delighted?** Just like the title says. Minimal effort , comprehensive survey creation, easy to use. Complete with pre generated questions and/or supply your own. Highly recommended. **What do you dislike about Delighted?** I have yet to come across anything. Works exactly as I need it to. **What problems is Delighted solving and how is that benefiting you?** I dont have to come up with well worded questions. ### 8. customer categorisation is the best! **Rating:** 4.5/5.0 stars **Reviewed by:** Katie B. | Retentions, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Delighted?** I like that customers can self categorise the reasons for happiness or unhappiness - makes it easier for the support team to take ownership over a customers potential issue. **What do you dislike about Delighted?** I dislike that in the reporting section if you have edited the survey that all previous edits sit in the reporting section making it difficult to snapshot a clear picture. **What problems is Delighted solving and how is that benefiting you?** Allows customer to self categorise their feedback which allows us to direct to the relevant teams to offer customers support. It also integrates well with TrustPilot. ### 9. Insightful and Easy-to-use Survey website **Rating:** 4.0/5.0 stars **Reviewed by:** Eniko S. | Senior Customer Relationship Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Delighted?** This Survey Tool is visually extremely appealing when reporting. Also, it uses a measurement scale from 0-10, which in my opinion is more fine-tuned than the usual 1-5 star system. It divides customers into Detractors (0-6), Passives (7-8), and Promoters (9-10) which is spot on! . **What do you dislike about Delighted?** With all the options available (filters, reporting, metrics, integration, trends) there is very little to dislike. The only thing I would mention is that we cannot respond to the feedback directly from the tool. This makes it super time-consuming to contact our customers and offer personalized solutions. **Recommendations to others considering Delighted:** Take the time to respond to your customers, they will thank you for it. **What problems is Delighted solving and how is that benefiting you?** It is important that customers feel that their voice is heard. We were able to target various customer groups with this survey tool. The reporting and 0-10 measuring are hands-on. ### 10. Easy to use and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Shayla F. | Senior Director of Marketing , Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Delighted?** Their UI is very easy to use and very simplified. I am able to get all the necessary information needed to report to the company, my team, as well as executives. **What do you dislike about Delighted?** I wish there were a bit more advanced reporting features although I will say it has just enough to get the job done but there are times where I wish it was more advanced in the analytics area. **What problems is Delighted solving and how is that benefiting you?** We use delighted to measure the happiness of our candidates/student users. We are able to see how their post-job application process is and how they are feeling about the platform as a whole. We look at these numbers monthly, quarterly, yearly and report back to the larger company on our candidate happiness. ### 11. Good dedicated tool for NPS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2022 **What do you like best about Delighted?** Easy to use, and allows you to segment your follow-ups based on a user's NPS response. Slack integration makes it easy to share feedback with the team. **What do you dislike about Delighted?** Hard to set up the web survey to show up for users after they've logged into our software tool. We couldn't figure it out and just used a link instead, which adds a step to the user experience. **What problems is Delighted solving and how is that benefiting you?** Getting direct customer feedback on their experience with our product. Will hopefully help us identify more advocates to help market our business and identify customers likely to churn so we can address their issues. ### 12. Good NPS Software For The Price **Rating:** 4.5/5.0 stars **Reviewed by:** Neil I. | Senior Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2021 **What do you like best about Delighted?** I have the most basic plan, which gives you the the ability to send simple NPS surveys to your contacts. This plan also gives you access to some basic metrics like open rate percentage and response rate percentage. Some of the deeper analytics are not included with this basic plan. Overall, the platform is easy to to use. There's an easy to read dashboard that gives you simple sorting features based on the browser the responder used and other categories that you uploaded along with your contacts. You're also able to customize your survey's colors and add your company logo. Keep in mind that this is a NPS platform and not a full scale customer survey platform. There are also quite a few integrations, but I'm not using any at the moment. **What do you dislike about Delighted?** Sometimes managing your contact lists can be a bit confusing as there's not a lot of data about them other than the last time a survey was sent to them. Maybe there's more data with the higher subscription tier, but the price jump to next tier is significant. Overall, the basic plan I have was much cheaper than the other competitors I evaluated. **What problems is Delighted solving and how is that benefiting you?** We needed a NPS specific platform for our clients and Delighted delivers on that. The plan I have is gives us basic entry level access to do this at a reasonable price. Overall, I feel the platform is a good value for the price. ### 13. Great for the price, but could use some improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Cali S. | Sales & Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2021 **What do you like best about Delighted?** First off, their customer service is fantastic. When setting up our instance, we were in constant communication and Delighted's team was super helpful. The platform is very self intuitive and easy to use. Overall, I'm pretty happy with Delighted but it could use some minor tweaks outlined below. **What do you dislike about Delighted?** We track a lot of custom attributes per each contact surveyed. It is hard to edit these fields after the survey has been completed. Also, it is extremely difficult to provide a custom link per unique contact that then captures all of our custom fields. The custom link has been a major blocker for our team as we like to reach out personally when a customer doesn't fill out the survey and being able to provide them a link instead of directing them to dig through their email again is a deal breaker. I also wish they offered some more intuitive reporting based off the custom fields we track. **What problems is Delighted solving and how is that benefiting you?** We needed to start offering an NPS survey and this indeed did solve that issue. We now are able to track potential client issues prior to them becoming full blown problems. ### 14. A standard tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Delighted?** The amount of options that are available are nice, allowing you to go deeper than a standard single question NPS. **What do you dislike about Delighted?** Support leaves a lot to be desired. We had to reach out multiple times in order to get our **What problems is Delighted solving and how is that benefiting you?** We didn't experience any problems, and the functionality grew as we continued to use the service. ### 15. Delighted has been overall great and user friendly! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Delighted?** You're able to customize multiple questions as well as do reporting and see insights. **What do you dislike about Delighted?** There is not much that I dislike for the most part. **What problems is Delighted solving and how is that benefiting you?** We are able to send multiple different surveys out to our customers at a time, see NPS scores and the agents that were given those scores. ### 16. Great Tool to Get Started with Customer Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Sankar A. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2021 **What do you like best about Delighted?** Delighted is a great tool to quickly get started with collecting NPS from the customer on our SaaS product. It can be integrated into the product quickly with very little (almost negligible) coding effort. The slack integration was neat, and the entire team got to view the feedback we received from a customer. **What do you dislike about Delighted?** There are times when you have to reach out to the customer support team to disable the survey and later enable it. It would be great if the option were available in the dashboard. **Recommendations to others considering Delighted:** Use Delighted if you are product or customer base is still tiny and doesn't need advanced analytics yet. **What problems is Delighted solving and how is that benefiting you?** It helped us get feedback from the actual user of the product (not just the economic buyer). It allowed us to reach out to detractors (and neutral response) and help with customer development. ### 17. It gets the job done **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Delighted?** It works perfectly for the NPS survey we send to clients every month! It very quick at returning the results and feedback. I really like the way the feedback is displayed. **What do you dislike about Delighted?** For what I use it for, there isn't anything I dislike. I think there are a few features that I think our marketing team would add/change because they also run certain campaigns out of this platform. **Recommendations to others considering Delighted:** If you send a repetitive survey for feedback, this is a great platform to use. **What problems is Delighted solving and how is that benefiting you?** We are solving the time spend that we used to have to use on sending an NPS survey by hand. ### 18. Great product for starting your customer experience improvements. **Rating:** 5.0/5.0 stars **Reviewed by:** Josh W. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2020 **What do you like best about Delighted?** We're a small business and currently running the free version. I love that I can upload my limited list of clients and Delighted takes care of scheduling the survey's on a quarterly basis. That's even included in the free version. Very awesome. **What do you dislike about Delighted?** I'd like a way to respond to clients direct in the application. Again, I'm on the free version so maybe that's included for the paid plans. **What problems is Delighted solving and how is that benefiting you?** We realized our customers don't love us quite as much as we thought. It's giving us a great measuring stick to figure out what we can do better. It's also been a way to reconnect with our clients after not having much consistent dialogue with them outside system emails and support tickets. ### 19. It's been a game changer for us! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2021 **What do you like best about Delighted?** So easy to set up. Helpful Integrations. **What do you dislike about Delighted?** No referral engine integration. Limited reporting **What problems is Delighted solving and how is that benefiting you?** Identifying pain points. Results help justify investments. ### 20. Delighted **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Delighted?** Delighted is a quick and easy to use tool. **What do you dislike about Delighted?** We were not notified when the native integrations were not working. **Recommendations to others considering Delighted:** It was a good tool. **What problems is Delighted solving and how is that benefiting you?** We needed to get an NPR score. This tool helped. ### 21. Useful weekly feedback digests **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2020 **What do you like best about Delighted?** The tool is easy to use and usually gives me all I need to know in a weekly email digest. I occasionally log in to look for trends or track down specific users in cases where feedback needs a direct response. **What do you dislike about Delighted?** The way we implemented the tool makes it difficult to adjust triggers or timing without working with our development team. **What problems is Delighted solving and how is that benefiting you?** Simple NPS feedback ### 22. Delighted - Making CSAT Fun! **Rating:** 5.0/5.0 stars **Reviewed by:** Kari V. | Learning and Development Associate, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2019 **What do you like best about Delighted?** I love using Delighted's Advanced Reports section to collect data on my team's performance. The Reports feature makes it simple to transform our raw customer feedback into rendered data visualizations in easily sharable formats, and makes it easy to share this information with other team members. I also love how easy it is to integrate Delighted with our existing tools to enhance the customer experience. **What do you dislike about Delighted?** It would be helpful if Delighted offered more customizable survey types to serve all the teams we have at RTR - however, I know this is something the Delighted team is currently roadmapping, and I'm looking forward to utilizing more advanced surveys in the future! **Recommendations to others considering Delighted:** I highly recommend Delighted; their support team is awesome as well! **What problems is Delighted solving and how is that benefiting you?** My team was able to utilize the Tools feature to get alerts for certain keywords, or trends, customer have when contacting us. We're able to utilize this to pinpoint areas of opportunity for our CX team, and address trends in the moment. This feature is extremely beneficial to our team, as we can collect data more easily and narrow our criteria down when looking through feedback, e.g. having Trends to look at "email response time," "chat," "best customer service!," etc. ### 23. Great way to get feedback as an account manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2020 **What do you like best about Delighted?** My organization has Delighted pop-ups in our tools so employees at my accounts can give me an NPS score fluidly when they're already in our platform **What do you dislike about Delighted?** It could be nice to have additional prompts to those folks to leave comments. Usually they do not have text. **What problems is Delighted solving and how is that benefiting you?** As an account manager, it can be hard to know if a customer is TRULY happy, these scores let me stay on top of that ### 24. Fast setup, elegant, customizable, integrates well **Rating:** 5.0/5.0 stars **Reviewed by:** Andre Y. | Founder / Head Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Delighted?** Does a variety of CSAT/NPS surveys, integrated very well with Zapier to kick off survey sending, easy configuration, does what its supposed to. **What do you dislike about Delighted?** It's super simple, I feel like additional features could be added to make it more valuable. For example, if someone leaves a 5/5 review, why not encourage them to leave a review on Google or Facebook or Yelp? If someone leaves a 2/5 review, why not ask if they'd like a manager to reach out to them? That kind of post-survey workflow could really drive up the value for the service. **What problems is Delighted solving and how is that benefiting you?** Getting earlier data in the lifecycle means we can intervene and save clients if they've had a bad experience. We trigger surveys 1 hour after the completion of a client taking a class at our facility, so it's fresh in their heads. Also, people are more likely to reply to an automated 1-5 survey vs. tell someone directly to their face they are unhappy, so we get better insight into satisfaction. People leave helpful suggestions in the free text fields too that can help us improve. ### 25. Amazing Customer Service!! **Rating:** 5.0/5.0 stars **Reviewed by:** Cali S. | Executive Office Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2019 **What do you like best about Delighted?** Delighted is very easy to use. They have a support team to help you set everything up, ask troubleshooting questions to and you dont have to pay extra for it. They're extremely patient and will spend as much time needed to help you through implementing Delighted into your business. The connector with Salesforce was seamless and didn't need much effort on our end. **What do you dislike about Delighted?** Nothing jumps out at me. However, it would be nice if they had more robust reporting native in the dashboard or reports built out in their salesforce integration. **Recommendations to others considering Delighted:** I highly recommend considering them if you're evaluating an NPS/CES survey. **What problems is Delighted solving and how is that benefiting you?** We needed to implement an NPS score within our company. Delighted solved this problem. NPS is helping our internal team see trends in our customers. ### 26. Greatest NPS Software out there **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica M. | Product Manager, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Delighted?** The program is Intuitive and easy to use. You can set up and run an NPS program in a few minutes. I am able to run an NPS program for our customer base with little effort each month, our previous program took 4X the effort and cost 3X the amount. The few times I have need help, the support team has always been phenomenal and lightning fast. Their help center is great, I love the GIF's instead of screenshots. Their UX and UI are the best in the industry. All apps should strive to be as intuitive and easy to use as Delighted is! **What do you dislike about Delighted?** There is nothing I dislike about this program. They recently released a way to embed a link into the "Thank you" page which is a huge win for our team. We can direct an engaged customer directly to leave a review of our product after the survey. Do your company a favor and get this App! **What problems is Delighted solving and how is that benefiting you?** This program saves us a huge amount of time and money! My time has been freed up to nurture our client retention and improve our client lifecycle in other ways. I couldn't be happier with Delighted. ### 27. Simple and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Nivas R. | Angel Investor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2017 **What do you like best about Delighted?** Delighted is a very easy to use and simple tool. Clearly shows the results of the survey and helps act on it from within the tool. The support has also been very efficient and helpful. Definitely recommended. **What do you dislike about Delighted?** Nothing much to dislike. Just a couple of feature additions to be done but I bet they will be taken care soon. **What problems is Delighted solving and how is that benefiting you?** We work on Freshsales CRM and we use Delighted and Advocate.ly to obtain reviews on G2 Crowd. Has been really helpful. ### 28. So quick and helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Rob G. | Operations Manager, Renewables & Environment, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2019 **What do you like best about Delighted?** I've never met a customer onboarding team as helpful or as quick to respond as Delighted's. Over the first three days, I had dozens of questions and requests, and they kept coming back with good news -- either explaining how I could customize the way I wanted, or simply doing on their end for me. **What do you dislike about Delighted?** They don't yet have a way to auto-populate Google Reviews using the customer's response. **Recommendations to others considering Delighted:** Make use of their customer success team. **What problems is Delighted solving and how is that benefiting you?** We switched from Zendesk's internal CSAT to Delighted's, and I couldn't be happier. Because of the customization, we are getting 5x as many quotable responses that can go on our website than we were before. We even got our first ever Google Review through Delighted -- and 5 stars at that! ### 29. Does exactly what it says it will do **Rating:** 5.0/5.0 stars **Reviewed by:** Ashik A. | CEO/CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2019 **What do you like best about Delighted?** - Great API - Great integration - Great UX - Great way to slice and dice the data **What do you dislike about Delighted?** Sometimes too simple in terms of data analytics. Salesforce integration could be better **What problems is Delighted solving and how is that benefiting you?** Measure NPS Drive growth through NPS ### 30. One of the simplest, but yet powerful customers' satisfaction tools **Rating:** 5.0/5.0 stars **Reviewed by:** Christos A. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2019 **What do you like best about Delighted?** The API. It's really easy in terms of use and helped us a lot to integrate more services into the whole user journey. **What do you dislike about Delighted?** Probably the fact that I cannot order people in time descending order according to the last time a mail was sent to them **What problems is Delighted solving and how is that benefiting you?** We know for sure how happy/unhappy our customers are and we can finally give them a voice that may lead to new customers ### 31. Delighted is quick to answer and very patient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2019 **What do you like best about Delighted?** Delighted always answers questions fast and they never tire of explaining want walking you through their system! **What do you dislike about Delighted?** I basically don't have any issues with Delighted **Recommendations to others considering Delighted:** excellent support team! **What problems is Delighted solving and how is that benefiting you?** We are trying to validate our value propositions. Customers are responding to our surveys! I believe Delighted format helps to encourage responses ### 32. Lots of cool new features for such an affordable and easy to use platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2018 **What do you like best about Delighted?** Ease of use, great new reporting analytics **What do you dislike about Delighted?** Phone support would be helpful, but email support is very fast and responsive **Recommendations to others considering Delighted:** They are continuously innovating. The surveys and dashboard is colorful and easy to navigate. Support is email only, but the response time is fast and the team is a pleasure to work with. **What problems is Delighted solving and how is that benefiting you?** We've used Delighted for NPS surveys for over 3 years. The customer insights are invaluable and we're able to automate alerts to the CSM team based on the type of response to effectively close the loop. ### 33. Its easy, efficient and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Aleksander P. | Head of Marketing, Leisure, Travel & Tourism, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2018 **What do you like best about Delighted?** 1 - The API and possibility to automate with CRM, sending the surveys at the right time to our customers 2 - Metrics and analytics 3 - Ability to tag and comment on each response 4 - Quick answer to the customer feedback if needed **What do you dislike about Delighted?** Not really dislikes, but points for improvement 1 - Some widget to insert in the site to show notes and commentaries as social proof 2 - Pixel to show if the email was open or not by the customer and If the email wasn't opened, an automation to resend the email in specific time 3 - A big improvement would be an integration with Messenger and WhatsApp to send the surveys 4 - And last, but not least, a tool to build a workflow to get a response if the client didn't saw the survey. Example: Send an email, if they don't open, send an SMS, if they didn't respond, send and whatsapp, etc... **Recommendations to others considering Delighted:** If you need a platform to implement NPS score in your company, Delighted is a Delight, as the name suggests. It's very easy to setup and start sending automatic surveys in hours if combined with a CRM. If you want consistent feedback from your clients, ability to tag, comment and answer reviews, and analyze data. Its a no-brainer. **What problems is Delighted solving and how is that benefiting you?** 1 - Send surveys automatically to our clients 2 - Adjusting our services and process quickly based on the feedbacks 3 - Ability to respond our client at the same time we get answers 4 - Our NPS score =) ### 34. Driving business results through NPS by Delighted **Rating:** 5.0/5.0 stars **Reviewed by:** April T. | Vice President, Publishing, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2018 **What do you like best about Delighted?** The Delighted NPS survey was very easy to set up and get going, and it has a great user experience, which increased our NPS response rate and the amount of open feedback we were receiving. As our response rate increased, so did our NPS score, and our score has become more stable over time, allowing us to know when there are real changes in NPS rather than random fluctuations from a lower response number. Their support is also amazing and helpful. **What do you dislike about Delighted?** Its simplicity is also limiting. I often get asked if we can add a question to the NPS survey, but we can't without adding a separate survey on the page seen after giving comments, only reaching respondents who leave comments and then directing them of Delighted and into another survey platform. **What problems is Delighted solving and how is that benefiting you?** Our customers are diverse and speak many different languages. Delighted gives us a great user experience, with the NPS question in all our customers' languages, ensuring that we are collecting scores and feedback from all customers and decreasing the likelihood of misunderstanding. NPS is one of our key performance indicators, and we use that feedback to find and remedy complaints, track service performance over time, and find opportunities to better serve our customers. The ability of Delighted to integrate with other applications also solved difficulties we had in following up with our NPS respondents, so now we close the loop with customers within 24 hours of their NPS response, showing them that we are listening and care about their feedback. ### 35. Really easy and simple to use platform to get NPS feedback from our B2B customers. **Rating:** 4.5/5.0 stars **Reviewed by:** Heikki H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2018 **What do you like best about Delighted?** Service was so easy to configure from first day to live. We did MS Dynamics integration and even that was quite easy project. Their customer service has been score 10 all the time. **What do you dislike about Delighted?** There could be few extra features but so far that has not been big issue. For our use pricing per size of database will cause problems in the future. We send NPS email once/email and after few years we will pay probably too much just size of our email register. **What problems is Delighted solving and how is that benefiting you?** We have online info screen near by our shared customer service area. After launching all of our customers service workers have paid much more attention for smaller details that might cause problems in whole process. We have also got good feed back from our customers to improve our internal prosesses. ### 36. Simple and Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Mike H. | European marketing manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2018 **What do you like best about Delighted?** Delighted is a very simple and easy to use platform for getting customer feedback. We implemented it through Zapier in less than a day. **What do you dislike about Delighted?** Nothing really, it does what it says on the tin, and does exactly what we need it to. **Recommendations to others considering Delighted:** Using Zapier with delighted adds an extra level of flexibility to the platform, and I would highly recommend using it with it. **What problems is Delighted solving and how is that benefiting you?** With delighted (and zapier) we are able to schedule Net Promoter Score surveys to go out to our customers 14 days after an order is placed, providing us with real, unbiased feedback on the service our customers have received. ### 37. Easy to setup and integrate and backed by the BEST support **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica C. | VP Support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2018 **What do you like best about Delighted?** Simple to get up and running, direct integrations with Slack and Zendesk and the best support ever. **What do you dislike about Delighted?** Lack of reporting/insights causes a lot of manual work to get insights. **What problems is Delighted solving and how is that benefiting you?** We have easily launched surveys for multiple experience points (using multiple methods such as web and email) in a short amount of time and with the Zendesk integration, can easily initiate closed loop attempts for our service team. ### 38. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2018 **What do you like best about Delighted?** It has a super clean interface that everyone from support to engineering can get around and use. The whole team loves pulling quotes as a point of conversation and proof for product developments and service reviews. It also allows you to send NPS surveys at an appropriate cadence - so not every time people complete a finishing task. **What do you dislike about Delighted?** I feel like the tagging and filtering functionality could use some improvement so we can divine insights and trends a little easier, but it's definitely not a deal breaker. At the lowest end of the cost spectrum, I feel its a little bit expensive. $300 a year - it's not going to break the bank, but they have priced it right at the brink. **Recommendations to others considering Delighted:** Lots of products on the market. Delighted does what it needs to, without too much unnecessary stuff so you can focus on what matters. **What problems is Delighted solving and how is that benefiting you?** Spurs internal conversations. It's a pulse on our service and product. What's interesting about NPS is that it lags - so problems that were surfacing last month, are reflected this month. Thats nothing to do with Delighted! But interesting nonetheless. ### 39. Easy and fast way to manage NPS! **Rating:** 5.0/5.0 stars **Reviewed by:** Travis R. | VP Customer Success, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2018 **What do you like best about Delighted?** Just the ease of integration was awesome. Being able to filter the reviews (using both NPS and CSAT) makes it really helping in finding key indicators and segments that are liking our software and those that we need to work on. Customer support has been extremely helpful and responds quickly to any questions I have. Documentation is great as well. **What do you dislike about Delighted?** There isn’t anything I can think of currently that I don’t like about the product. **Recommendations to others considering Delighted:** Anyone looking to get NPS and/or CSAT scores easily with a simple user dashboard and interface, this is the software for you. **What problems is Delighted solving and how is that benefiting you?** We use NPS as a key metric and delighted makes it a breeze to manage. Especially with their api’s. ### 40. Incredible support, easy to use product **Rating:** 5.0/5.0 stars **Reviewed by:** Heather M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2018 **What do you like best about Delighted?** We have been very impressed with Delighted since we've started using it. It's incredibly user-friendly and does what we need it to. The support at Delighted is incredible - fast, friendly and HELPFUL responses. **What do you dislike about Delighted?** We haven't run into anything we dislike yet. **What problems is Delighted solving and how is that benefiting you?** We're using Delighted to track NPS for our customers. It is an easy to use platform that allows to see quickly how we're performing and allows us to segment and theme these responses very quickly. ### 41. Delighted - If you need to do an NPS survey, this is your tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2017 **What do you like best about Delighted?** Delighted is visually pleasing as well as so super simple to use. We went from QuestionPro to Delighted and boy, am I happy we did. I even think our NPS score went up because we switched to this platform. You cannot miss the super easy to use scale at the top of the survey. **What do you dislike about Delighted?** I really haven't been using that long to form an opinion of what I dislike about Delighted. It seems user friendly and our respondents seem to really like it. I'm very happy we left QuestionPro to go to Delighted. **What problems is Delighted solving and how is that benefiting you?** Delighted causes us to seamlessly put out our NPS survey to our customer base and hear their pain points as well as gives them the opportunity to voice what we are doing right. We take the results and use it to better our teams, especially in Support as well as Sales/Marketing. ### 42. Delighted has been critical for our business and my personal success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2018 **What do you like best about Delighted?** The simplicity of the dashboard The Flexibility of the API The service and responsiveness of the team and Caleb the CEO **What do you dislike about Delighted?** Would like to have a thumbs-up/thumbs-down question as well **Recommendations to others considering Delighted:** Go for it! **What problems is Delighted solving and how is that benefiting you?** Getting on going feedback from our customers, And integrating NPS survey's in our transactional emails, website and mobile app ### 43. Excellent survey and analytics tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2018 **What do you like best about Delighted?** I like how user-friendly Delighted is, both for our survey participants and for the staff members that review and synthesize the collected data. I LOVE how responsive their team is as well. **What do you dislike about Delighted?** I'm not sure I have anything major to report! **Recommendations to others considering Delighted:** Would highly recommend this software to other non-profits seeking to assess the quality of volunteer experience. **What problems is Delighted solving and how is that benefiting you?** We are assessing our daily volunteer opportunities for the quality of experience that our volunteers have. It's been hugely useful in adjusting aspects of our volunteer program to create greater satisfaction. ### 44. Easy and simple tool for measuring NPS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2018 **What do you like best about Delighted?** Love the web app survey option. Being able to tag and add trend to responses is great for reporting. **What do you dislike about Delighted?** It would be good to manage segments of users better as currently if you want to email an NPS survey there is no way of segmenting the users you have uploaded. **Recommendations to others considering Delighted:** Great for launching an NPS tool without much experience of using one before. **What problems is Delighted solving and how is that benefiting you?** Helps us understand what people think of our product and a feel for Customer happiness levels. ### 45. Delighted is Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Neha V. | Growth@Samsara, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2018 **What do you like best about Delighted?** Support has been phenomenal. Tool is easy to use. **What do you dislike about Delighted?** None at this moment. I like how simple it is. **What problems is Delighted solving and how is that benefiting you?** Sending NPS, CSAT, SMS based surveys to customers ### 46. Delighted is one the key tools in our business. It works very well. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Chief Product Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2017 **What do you like best about Delighted?** Ease of setup for email and in-app surveys, easy to work with API, integrations (with Slack, Intercom and Advocately), good Dashboard. Their Support team is responsive and excellent. **What do you dislike about Delighted?** The custom reports (Trends) leave a little bit to be desired **Recommendations to others considering Delighted:** Set up is very easy - start using email surveys and figure it out from there. Delighted support is very good - so ask them for help. Use a service like Advocately to turn your Promoters into advocates, reviewers, etc. Look into using multiple linked projects to survey different groups - like significant segments, or your own employees. **What problems is Delighted solving and how is that benefiting you?** We are turning our Promoters into effective advocates (via favourable reviews, referrals,etc.), using Detractor feedback to help reduce churn and focus our marketing better (by not targeting the wrong customers), and folding all feedback into our continuous improvement program ### 47. Exceptional Support and It Just Works **Rating:** 4.5/5.0 stars **Reviewed by:** Shaun V. | Success Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2017 **What do you like best about Delighted?** The API Documentation and built-in integrations are handy and easy to set up. It's easy and it works. The best part though is the amazing support that's provided. Sean went above and beyond to ensure our complex software driven NPS strategy was a success, thanks Sean! **What do you dislike about Delighted?** The reporting and visualization within the App is still pretty limited and hasn't changed in over 6 months, the API allows you to do everything, but it's a bit awkward trying to get people and their attributes all in one place and surveys sending out programmatically. **What problems is Delighted solving and how is that benefiting you?** Measuring NPS and segmenting scores and comments ### 48. Simple survey solution with high response rate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2017 **What do you like best about Delighted?** The high response rate from customers is brilliant. We use the feedback to catch people dissatisfied with any part of our service and reengage them. **What do you dislike about Delighted?** There's nothing to dislike. It's a very simple solution / service and very simple to use. **What problems is Delighted solving and how is that benefiting you?** We look for ways to improve signup and customer retention. We realize that some people may not fully understand the service or don't know how to implement it and they often don't contact support. However, they will leave a review. This means we can proactively contact them to reengage. ### 49. Easy and Effective Survey Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2017 **What do you like best about Delighted?** Support - I was extremely impressed with the support I was given. This is more of a self service platform but I had an issue with a feature that I expressed to the feedback portion of the site. I received a lengthly email back within 20 minutes. Delighted then fixed my problem (customized my instance) to make it more useful for our business. Quick and personalized service goes a long way! Conversion - compared to other tools, the NPS survey sits directly in the email. This allows users to answer without having to click a link. From what I've seen, this greatly increases conversion and engagement. Trends - I like that you can segment the data based on tags to understand trends across different business units or accounts. Filtering - This allows you to quickly check the NPS of different segments of your business without having to run a cumbersome report. **What do you dislike about Delighted?** Out of the box, there is no reminder feature to send to people say 2 or 3 days after sending the first email. The throttle feature cannot be turned off. This means that you can't send a reminder to anyone that their survey has yet to be answered (until 30 days has elapsed). While the idea is good in practice, this greatly reduces our conversion rate. On the People tab, you cannot search an email address. You have to scroll through every page to see if you've emailed someone in the past. This is long and tedious. When you export a list of users, you have to export one of Active, one of Unsubscribed, and one of Bounced. Ideally, it would export one list and label each of the status. No way to go in and edit data after the survey has been sent. So if I mistakenly tag someone with a typo, I cant fix the typo so there are two buckets that the data is falling in. **Recommendations to others considering Delighted:** Give it a try first before buying. It takes a little getting used to (tagging and reporting). Once you have it down, it should be a great tools for smaller teams. **What problems is Delighted solving and how is that benefiting you?** We have the ability to track the NPS of different parts of our business without putting in too much work. Using the API will allow us to integrate the surveys directly into our product so we are sure to receive a constant flow of feedback. Tracking the NPS over time can help us identify where we are doing well along with problem areas. ### 50. Great tool for NPS tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Alix B. | Director of Customer Experience, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2017 **What do you like best about Delighted?** I have been very impressed with the clean interface and user friendly design of Delighted. The company is always super responsive to questions, suggestions, and support requests. I tried out a few other NPS survey tools before trying Delighted and I'm glad I kept looking until I found it. **What do you dislike about Delighted?** Nothing! We are a B2B company and when we asked to modify the survey to better reflect that (by changing "friend" to "colleague") Delighted was incredibly fast to make the change. **What problems is Delighted solving and how is that benefiting you?** NPS is one of our key performance indicators and Delighted has made it very easy to track. ## Delighted Discussions - [Is it possible to send SMS surveys to customers with Delighted?](https://www.g2.com/discussions/13794-is-it-possible-to-send-sms-surveys-to-customers-with-delighted) - 1 comment, 2 upvotes - [Who owns delighted?](https://www.g2.com/discussions/who-owns-delighted) - 1 comment - [View Delighted pricing details and edition comparison](https://www.g2.com/products/delighted/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+04%3A25%3A17+-0500&secure%5Bsession_id%5D=36c9c142-8db9-4c17-8239-d21fb26ccbc0&secure%5Btoken%5D=247bf4b053b805eb4cf33b61b8bfdf6c21872676dd218a3a4b7ad1df2df7ef9e&format=llm_user) ## Delighted Features **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **System Management** - Security - System Monitoring **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making ## Top Delighted Alternatives - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,209 reviews) - [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews) - 4.3/5.0 (64 reviews)