Not really dislikes, but points for improvement
1 - Some widget to insert in the site to show notes and commentaries as social proof
2 - Pixel to show if the email was open or not by the customer and If the email wasn't opened, an automation to resend the email in specific time
3 - A big improvement would be an integration with Messenger and WhatsApp to send the surveys
4 - And last, but not least, a tool to build a workflow to get a response if the client didn't saw the survey. Example: Send an email, if they don't open, send an SMS, if they didn't respond, send and whatsapp, etc... Review collected by and hosted on G2.com.