Salesforce Sales Cloud Reviews & Product Details

What I like most about Salesforce Sales Cloud is how it centralizes the entire sales process in one place. It offers clear visibility into leads and opportunities, strong automation that cuts down on manual work, and customizable reports and dashboards that help sales teams make faster, data-driven decisions while improving overall productivity. Review collected by and hosted on G2.com.

What I dislike about Salesforce Sales Cloud is that it can feel complex and overwhelming, especially for new users. The initial setup and customization can take a lot of time and often require a fair amount of expertise. On top of that, the licensing costs can be high for small businesses. With so many features available, the interface can also end up feeling cluttered and less intuitive than I’d like. Review collected by and hosted on G2.com.

What I like best about Salesforce Sales Cloud is its ability to centralize all customer and pipeline data in one structured, reliable system. It gives complete visibility into accounts, opportunities, activities, and forecasting, which makes sales tracking much more transparent and organized.

The customization capabilities are particularly valuable. We can tailor fields, workflows, reports, and dashboards based on our specific sales process, which helps maintain data discipline and consistency across the team.

It also improves collaboration between marketing and sales by ensuring clean handoffs, proper lead tracking, and clear ownership. Overall, it drives accountability, improves forecasting accuracy, and supports better decision-making. Review collected by and hosted on G2.com.

While Salesforce Sales Cloud is extremely powerful, the platform can feel complex, especially for new users. Without proper training and governance, data entry can become inconsistent, which impacts reporting accuracy.

Customization, while a strength, can also become overwhelming. Over-customization sometimes leads to cluttered layouts and fields that are not actively used, affecting usability.

Additionally, reporting can require advanced configuration to get exactly what you need, and performance can occasionally slow down when handling large volumes of data.

Overall, these challenges are manageable with strong internal processes, but improvements in user simplicity and streamlined reporting would enhance the experience further. Review collected by and hosted on G2.com.

What I like most about Salesforce Sales Cloud is how flexible and scalable it is for different sales processes. Once configured, it is easy for sales teams to use on a daily basis, with a clean interface, customizable layouts, and powerful dashboards that give quick visibility into pipeline and performance. The platform offers a wide range of features like automation, reporting, lead management, and AI-driven insights, all in one place. It also integrates smoothly with other Salesforce products and third-party tools, which makes implementation and ongoing usage much more efficient. Review collected by and hosted on G2.com.

The biggest challenges are complexity and cost. For new users, the learning curve can feel steep, especially when trying to use advanced features like automation and reporting. Licensing fees and add-on costs can also climb quickly as you need more capabilities. Even configurations that seem straightforward at first may still require technical expertise or admin support to set up correctly. Review collected by and hosted on G2.com.

Salesforce offers an extremely robust set of CRM tools that help manage sales pipelines, customer data, and relationships in one centralized platform. Its customization capabilities, automation tools, and detailed reporting make it adaptable to businesses of all sizes. The ability to integrate with a wide range of third-party applications, along with strong analytics and dashboards, makes Salesforce a powerful daily-use platform for sales, marketing, and customer service teams. Review collected by and hosted on G2.com.

The biggest drawback is complexity. Salesforce has a steep learning curve and often requires training or admin support to configure properly. Costs can also increase quickly as more features, users, or add-ons are added. Additionally, customization and maintenance may require technical expertise, which can be challenging for smaller teams without dedicated resources. Review collected by and hosted on G2.com.

What I like most about Salesforce Sales Cloud is how flexible it is, along with the depth of its feature set. It can be customized to support almost any sales process, from simple lead tracking to more complex, enterprise-level pipelines. The reporting and dashboards really stand out as well, offering real-time visibility into performance and making it easy to see what’s happening at a glance. I also value the automation tools, workflows, and AI insights, which reduce manual work and help keep the team focused on selling. Review collected by and hosted on G2.com.

Salesforce Sales Cloud comes with a steep learning curve, especially for new users. Early on, the interface can feel overwhelming simply because there are so many features and configuration options to navigate. Implementation and customization can also be challenging without experienced admins or consultants, which may increase overall costs. In addition, some of the more advanced features are limited to higher-priced plans. Review collected by and hosted on G2.com.

The ease of tracking the entire Sales Journey of leads and monitoring the different stages of a client. It helps in measuring performance against KPIs and understand what's working and what's not. Review collected by and hosted on G2.com.

Probably the only thing that I dislike is that there's a significant learning curve for this platform. It often times feels a little daunting since there are so many different functionalities available. Moreover, as we scale up, we're realising that some features and integrations are getting costlier. Review collected by and hosted on G2.com.

What I like best about Salesforce Sales Cloud is how it helps me manage the entire sales lifecycle efficiently from a single platform. On a daily basis, I use it to capture and manage leads, qualify prospects, create and track opportunities, update deal stages, and schedule follow-ups. This keeps my pipeline well organized and ensures that no leads or opportunities are missed.

The automation features such as task reminders, workflows, and email alerts help reduce manual effort and improve follow-up consistency. The dashboards and reports provide real-time visibility into pipeline health, deal progress, conversion rates, and individual performance, which helps in better decision-making and planning. Overall, Salesforce Sales Cloud improves productivity, transparency, and sales efficiency, enabling me to manage deals more effectively and close opportunities faster. Review collected by and hosted on G2.com.

While Salesforce Sales Cloud is very powerful, for me it can sometimes feel complex and heavy to use on a daily basis. There are many features, settings, and customization options, which can make simple tasks take longer than expected, especially for new users. The interface can also feel a bit cluttered, and navigating between different objects like leads, contacts, opportunities, and reports is not always very intuitive.

At times, system performance can feel slightly slow when loading large reports or dashboards. In addition, advanced features and customizations often require technical support or admin involvement, which reduces flexibility for end users. I feel that a simpler user interface, faster performance, and easier configuration would make the overall experience even better. Review collected by and hosted on G2.com.

Salesforce Sales Cloud is a very robust tool, probably one of the most robust platforms on the market. With the right implementation team, you can add, remove, and customize almost any field or workflow to fit your sales process. I also really like how well it works in team environments, especially when multiple people are involved in the sales cycle, as it allows for clear collaboration, visibility, and ownership across deals. Review collected by and hosted on G2.com.

Salesforce Sales Cloud can feel overwhelming at times. Because it’s such a powerful and flexible platform, it often requires significant setup, customization, and ongoing maintenance to work well. Even small changes, like adjusting a workflow or adding or removing a field, can take a while because you’re usually not able to do it yourself and have to depend on a developer or admin to make those modifications. Review collected by and hosted on G2.com.

I like most about this is its mobile access feature as it allow me to access salesforce sales cloud software from site which are located remotely and access data within no time which help me to report data on time and when required. Dashboards helps to followups and keep track of assign/ pending tasks. Review collected by and hosted on G2.com.

Somtimes its feels very slow to update things. Required high speed internet. Also observed difficulty to access this software features in early stage. Review collected by and hosted on G2.com.

I love the Salesforce Sales Cloud for its flexibility and depth. It adapts incredibly well to different sales models, industries, and team sizes and fits perfectly for our sales team. The ability to customize objects, automate processes with Flow, and build meaningful dashboards gives both sales reps and leadership exactly what they need. The ecosystem is another huge plus—AppExchange, integrations, and constant innovation make it a platform that keeps growing with your business. Overall, the application has ease of use and Salesforce's customer support is amazing. Review collected by and hosted on G2.com.

I think the application can get complex with performance issues as the organization usage grow. So pre-planning to handle complications should be done to handle it. The implementation could be challenging as well without pre-evaluation. Review collected by and hosted on G2.com.