# What solution integrates incident management with ITSM tools?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">One of the biggest gaps in <a class="a a--md" elv="true" href="https://www.g2.com/categories/incident-management/">incident management</a> is how well (or poorly) it connects with <a class="a a--md" elv="true" href="https://www.g2.com/categories/it-service-management-itsm-tools">ITSM platforms</a>. Tracking tickets, SLAs, escalations, and reporting all get messy fast if incident workflows live in their own silo. I’ve been digging into the G2 grid for <a class="a a--md" elv="true" href="https://www.g2.com/categories/incident-management">incident management</a>, and a few platforms stand out for their ITSM tie-ins:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/servicenow-it-service-management/reviews"><strong>ServiceNow IT Service Management</strong></a><strong>:</strong> basically the standard for ITSM, and reviews highlight how incident management is fully baked into its workflows.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/ninjaone/reviews"><strong>NinjaOne:</strong></a> lighter than the others, but still mentioned as a good fit for SMBs that want IT operations and incident management in one place.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/clickup/reviews"><strong>ClickUp</strong></a>: more general-purpose, but teams use it to track incidents alongside IT tasks, so it ends up doubling as a lightweight ITSM.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/xmatters/reviews"><strong>xMatters</strong></a><strong>:</strong>  built with ITSM integration in mind, reviewers mention how it connects easily with tools like ServiceNow and Jira.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/freshservice/reviews"><strong>Freshservice</strong></a>: popular with IT teams that want ITSM and incident management together without heavy setup.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/pagerduty/reviews"><strong>PagerDuty</strong></a><strong>:</strong> while often seen as an on-call/alerting tool, users like how it links incident escalations with ITSM ticketing.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Jira and Opsgenie also often come up for ITSM integrations, especially in shops already running Atlassian tools. For those who’ve been down this road, which solution actually plays nicest with your ITSM setup and doesn’t create another silo to manage?</p>

##### Post Metadata
- Posted at: 8 months ago
- Author title: SaaS and Software Research
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;Curious what ITSM platforms folks here are tying their incident management tools into, ServiceNow, Jira, Freshservice, something else? Which combo has worked best for you?&lt;/p&gt;

##### Comment Metadata
- Posted at: 8 months ago
- Author title: SaaS and Software Research





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