# Agentforce Sales (formerly Salesforce Sales Cloud) Reviews **Vendor:** Salesforce **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.4/5.0 **Total Reviews:** 25,793 ## About Agentforce Sales (formerly Salesforce Sales Cloud) Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management ## Agentforce Sales (formerly Salesforce Sales Cloud) Pros & Cons **What users like:** - Users love the **feature-rich capabilities** of Agentforce Sales, enhancing seller productivity and customer engagement. (3167 reviews) - Users value the **ease of use** of Agentforce Sales, enjoying quick access to all customer information effortlessly. (2065 reviews) - Users praise **lead management capabilities** of Agentforce Sales, enhancing customer experience and team collaboration. (1174 reviews) - Simple (1117 reviews) - Salesforce Integration (991 reviews) - Integrations (879 reviews) - Users value the **extensive customization options** of Agentforce Sales, tailoring it effectively for unique business needs. (843 reviews) - Helpful (818 reviews) - Users value the **extensive customizability** of Agentforce Sales, tailoring it effectively to meet diverse business needs. (805 reviews) - Sales Management (804 reviews) **What users dislike:** - Users find the **learning curve steep** due to complex configurations and difficulties in report building for newcomers. (1092 reviews) - Users find **Salesforce Sales Cloud overly complicated** and time-consuming to set up, especially for smaller teams. (791 reviews) - Complexity (682 reviews) - High Complexity (622 reviews) - Users find the **pricing model prohibitive** , especially for smaller companies, affecting affordability and value perception. (612 reviews) - Users find that **limited features** hinder customization and reporting, requiring time and expertise for effective setup. (584 reviews) - Users find **missing features** like quoting for subscriptions and easy list creation hinder their efficiency in Agentforce Sales. (566 reviews) - Limited Customization (554 reviews) - Learning Difficulty (543 reviews) - Not Intuitive (474 reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Reviews ### 1. Effortless CRM with Streamlined Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Lee C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think the best thing about Agentforce Sales is that it's easy to use. It compiles all the information, which allows me to be more efficient. It's valuable because it saves me time to locate a customer and answer any questions they may have, as all the data is in one spot. I find the setup to be very easy as well. I've never had any real issues with it, and it's pretty thorough. For me, it's basic and straightforward. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It sometimes runs slow **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales improves communication, compiling all customer data in one place for efficiency and easy access, saving time on locating customer information and answering questions. ### 2. User-Friendly and Easy to Learn in Just a Day or Two **Rating:** 4.0/5.0 stars **Reviewed by:** Melody D. | Technical Support Represenatative, Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** User friendly. It is easy to navigate snd can be learned in a day or 2 **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It has very limited search range. When you search for something, sometimes it needs to be specific for you to get the data and or the info **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The script is integrated to it. You just need to read the script on the salesforce itself and no need to go to other tools ### 3. Mobile App and Dashboard Make Opportunity Tracking Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Meghraj P. | Manager sales, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I personally likes it's mobile app support, due to on site responsibilities it is easier for me. Also the dashboard view even makes it more easier. Also it's opportunity tracking and management feature is hay I like most. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Initial setup requires lots of efforts and without proper training it is difficult to operate **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helps us manage teams and customers because it lets us keep data project-wise and monitor everything properly thanks to its live updating. Agent Force Sales also helps us build trust with customers and maintain a good relationship. Impress overall productivity. ### 4. Works reliably, but extending older versions is rough **Rating:** 3.0/5.0 stars **Reviewed by:** James H. | Front end developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It works. The core CRM functionality is reliable and battle-tested, and there is a huge ecosystem of docs, integrations, and community knowledge to lean on when you get stuck on something. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I had to build on top of an older version and it was difficult. Extending it isn't straightforward and the upgrade path between versions felt painful. The newer version may well be better, but I haven't had the chance to evaluate it yet. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It's our system of record for customer and sales data — keeps the pipeline, accounts, and history of interactions in one place so the team has shared visibility into what's happening with each customer. ### 5. Transforms Sales with Smart Reminders and Seamless Digital Workspace **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Most helpful thing that I found about Salesforce Sales Cloud is that just before we didn't used any such things, we used to forget when to call clients and also lost leads and now the best thing I got was it tells me who to call and when should we do a follow up, which deal will be going to close sooner and more than that it provides a smart digital office like setup for the sales team instead of creating and merging things from different sources at one place **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Some of the things that I don't like about it is when we have thousands of leads or a lot of activities, that is when it starts to lag while opening accounts and slowly loads records and reports take a lot of time to build and another thing is as we need regular customizations for products and have to add different integrations so after some years it becomes difficult to understand the system which makes that for even small changes and updates, we need consultants **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Some of the problems that Salesforce is actually solving are that earlier sales reports were mostly excel lies and managers had to rely on their gut feelings but after using salesforce sales cloud, you will get a real pipeline along with realtime conversion rate and another one is that finance teams need to know that how much of the revenue is coming and when will the cash arrive so in these cases salesforce sales cloud provides weighted pipelines and closing probabilities too which is helpful in production planning ### 6. Secure but Costly CRM with Setup Challenges **Rating:** 3.0/5.0 stars **Reviewed by:** Roger B. | Vice President Product Marketing (acting Head of Marketing) , Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that Salesforce Sales Cloud is secure and trustworthy, which is important given our compliance needs in the health care space. It's helpful from a reporting perspective, especially for dealing with complex reporting structures with multiple datasets from different third parties. I appreciate the wealth of different Trailblazer-approved partners that support mid-market to mid-sized company needs, which is valuable because we don't have all the resources ourselves. In a comparison with another competitor, Salesforce was the only one that was acceptable for its security, stability, certifications, and compliance. While it may be a difficult tool to use, these features make Salesforce Sales Cloud valuable to us. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I don't know that I love the product itself. There are a lot of functional gaps. It's really, really expensive, far too expensive for the value that we actually get out of it. It's also really just hard to use. It's hard to make changes, hard to do reports, and really hard to do anything. We had a big messy dataset and some issues, but we had to get third party help. There was always a catch, bug, or gotcha. Nothing was seamless or out of the box or WYSIWYG. Everything seemed to be a problem and took at least a week to get any sort of movement on. It's definitely not for the faint of heart. The initial setup was terrible and not easy at all. It was very difficult and there's very little help from Salesforce themselves for smaller companies. You're stuck going to a third party, and while there are a lot of them, it's quite expensive. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud is helpful for complex reporting structures and compliance issues. It's trustworthy with multiple datasets from different third parties. ### 7. Effortless Sales Tracking with Powerful Dashboard and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Easy for sales tracking with its dashboard features. Reporting and foolwups and approval process is very good. Also can easily access from anywhere due to its cloud based access, can view data from mobile app also. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** New user requires training to use its advanced features. Critical to understand in beginning **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Overall Salesforce sales cloud. Is very useful as it reduces manual work, improves followups. Specially in asset management it is very useful that we can have record for all sales, customers etc. Improves productivity. ### 8. Straightforward UI with a Strong User Community and Helpful Courses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The platform combines a social community centered around their workplace software that allows you connect with other users, take courses on how best to use the software, and the UI is pretty straightforward **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The platform has so many different applications and navigating where you need to go can sometimes be tedious **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce allows us to use the data obtained from corporate to best identify and manage the needs of our guests which allows us to plan ahead for guest with high status and also see how well we are performing by scraping review sites for feedback from our guests ### 9. Comprehensive Yet User-Friendly with Seamless Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Rob G. | Member Emeritus, Board of Directors **Reviewed Date:** February 12, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I use Salesforce Sales Cloud as a turnkey solution for managing leads, customers, and revenue realization. I appreciate that I can accomplish everything I need within one platform. For a system that is quite complex, it's surprisingly easy to use. I also enjoy the automated integration features with Outlook and Teams. Additionally, I find it easy to develop my own custom reports. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I would like an easy way to automatically send a sequence of follow up emails if a qualified lead is unresponsive to an initial email. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud as a turnkey solution for managing leads, customers, and revenue. It simplifies my tasks, allowing me to do everything within one platform. I enjoy its ease of use, automated integrations with Outlook and Teams, and the ability to develop custom reports. ### 10. Easy Lead Management and Dashboards That Reduce Manual Work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The leads management, customer data handling is very easy with Agentforce Sales / Salesforce sales cloud. I like most about this crm software is that it's dashboard feature is helping us to reduce manual task and perform better as tracking/monitoring is very easy with this. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The software is difficult to use at first as it required proper training. Without training it is worthless to use **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** As we are using Salesforce sales cloud so we are getting better visbilty for all processes. Multiple client handling, manging.multile data with minimum resources is possible with this crm software this ultimately helping to improved productivity and performance. ### 11. Centralized Sales Powerhouse with Seamless Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Salesforce Sales Cloud is how it centralizes the entire sales process in one platform. From lead management and opportunity tracking to activity logging and reporting, everything is structured and easy to access. The automation capabilities save a significant amount of time by reducing manual work, while real-time dashboards provide clear visibility into pipeline health and sales performance. It makes collaboration across teams seamless and keeps everyone aligned on the same data. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** While Salesforce Sales Cloud is powerful, it can feel complex and overwhelming at times. The interface has a steep learning curve, especially for new users, and many features require customization or admin support to be fully effective. Additionally, some basic functionalities rely on add-ons or configurations, which can increase costs and implementation time. Occasional performance lags and frequent updates can also disrupt workflows. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud solves the problem of scattered sales data and inconsistent follow-ups by bringing leads, accounts, opportunities, and activities into a single system of record. It helps ensure no lead is missed through structured pipelines, reminders, and automation. For me, this means better visibility into deal progress, improved forecasting accuracy, and less time spent on manual tracking or reporting. Overall, it improves productivity, accountability, and decision-making across the sales cycle. ### 12. Best in class CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Arani B. | Solutions Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It is one of the best CRM today with Einstein adding a very insightful software that I have been using it for almost 8 years. I am also a part of the trail blazers community! **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Having used it for many years, I still feel that the user interface could be improved. The product's natural intuitiveness could be enhanced, and I believe incorporating AI into the developer experience would now allow for more efficient handling of admin-level development tasks. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The biggest problem it solves for me is getting all my accounts, opportunities, stakeholder details, and activity history in one place without relying on scattered spreadsheets or memory. I’ve used SFDC for almost nine years, so the biggest benefit is consistency and I can create custom reports and analytics for my own reporting and tracking purpose. ### 13. Accurate, Reliable Contact Info with a Smooth Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea L. | Sr. Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I will only say that it is accurate enough to rely somely in the contact info - I typically don't even have to verify the data with other engines. I don't want to share the other engines because you keep aking me leave reviews one after another without getting the reward; so I rather not get into details. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Nothing - everyhting is running smothly. I wouldn't change anything **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Well, I am a Manager of an SDR team - in essence that's what we do - we search for leads and SQLS ### 14. All-in-One Lead Tracking and Reporting That Keeps Insurance Work Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Schantera M. | Insurance Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud keeps all of my client and lead information in one place, which is critical in the insurance business. I like the ability to track leads from first contact through enrollment, set follow-up reminders, and log calls and notes. The automation and reporting help me stay organized, compliant, and consistent with client communication. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud has a learning curve and can feel overwhelming at first, especially for small agencies. Some features require customization or admin support to fully match an insurance workflow, and it can be more complex than necessary for simple tasks. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud solves the problem of disorganized lead and client management. Instead of juggling spreadsheets, emails, and notes, everything is centralized. This saves time, improves follow-up consistency, reduces errors, and helps me convert more leads into enrolled clients while maintaining strong long-term relationships. ### 15. Comprehensive, Scalable CRM With Powerful AI and Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Shivam S. | AI Data Annotator, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud is a powerful and comprehensive CRM platform designed to streamline sales processes and boost productivity for businesses of all sizes. One of the standout features is its AI-powered Einstein analytics that offers predictive insights and smart forecasting, helping sales teams prioritize leads and close deals more efficiently. The platform’s high level of customization and automation capabilities significantly reduce manual tasks, allowing teams to focus on strategic selling. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The platform does have some drawbacks. The initial setup and onboarding can be quite complex, often requiring external expertise or training, which can be a hurdle for smaller teams or businesses new to CRM tools. The cost of licensing and customizations can be a challenge for startups or companies with limited budgets, as advanced features come with a higher price tag. Additionally, while feature-rich, the user interface can sometimes feel cluttered or overwhelming, slowing down adoption for new or non-technical users. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The platform solves several critical sales problems: it automates repetitive tasks such as data entry and follow-ups, streamlines lead and opportunity management, and provides actionable insights to prioritize high-value deals. This automation and data centralization reduce manual errors and increase sales team productivity. ### 16. For growing businesses, it’s easier to scale operations without switching software **Rating:** 5.0/5.0 stars **Reviewed by:** kuldeep singh c. | salesforce developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** All-in-one sales platform — Sales Cloud brings together lead management, opportunity tracking, account management, quoting, forecasting, analytics, and performance tracking into a single unified system. No need to juggle multiple separate tools or spreadsheets. Also Automation that saves time and reduces manual work — It automates repetitive tasks (data entry, logging calls/emails, pipeline updates, lead routing), letting sales teams spend more time selling and less time on admin **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** High cost — The licensing, add-ons, customization, and ongoing maintenance can be expensive. For small businesses or companies with tight budgets, this makes it hard to justify **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Scattered data and fragmented tools: Many teams end up using spreadsheets, emails, separate apps for leads, contacts, quotes, follow-ups — causing data silos, duplication, confusion over who owns which lead or deal ### 17. Streamlined Sales with Powerful Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Dharamveer p. | Application Security Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like the clear visibility Salesforce Sales Cloud provides into the sales pipeline. The ability to track deals, automate follow-ups, and customize workflows makes managing sales much easier. It keeps everything organized and helps me stay focused on the right opportunities at the right time. I also appreciate how integrating Salesforce Sales Cloud with email tools, marketing automation platforms, and collaboration apps keeps customer communication, lead data, and team collaboration in sync. It ensures all information flows smoothly without switching between multiple systems. Additionally, the initial setup was straightforward. Setting up basic pipelines, user accounts, and dashboards was easy, and once configured, it became very smooth to use. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One challenge with Salesforce Sales Cloud is that it can feel complex at times, especially for new users. Some features require extra setup or customization before they become truly useful. The interface can also feel heavy when you’re doing quick, everyday tasks. A simpler default experience and easier onboarding would make it more efficient for daily use. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to manage the sales process efficiently. It consolidates sales information, tracks leads, and reduces manual work with automation. It helps organize customer interactions and follow-ups, ensuring nothing gets missed and providing clear visibility into the sales pipeline. ### 18. Powerful Lead Management and Insightful Dashboards **Rating:** 4.0/5.0 stars **Reviewed by:** Talha R. | Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about the Salesforce sales cloud is how powerful it is for managing leads and tracking the entire sales pipeline everything from contact to deal is organised in one place and the reporting dashboards give clear visibility into what working and what not **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I dislike about sales for sales cloud is that it can feel complex and overwhelming at first. The setup and customisation take time and it often need training to use properly it's very powerful but not easy tool to get started with **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce sales cloud solve the problem of a scattered seles data and lack of visibility it brings leads, contact, deals and follow up into one system that help me track every opportunity clearly stay on the top of the pipeline and make better decision based on data instead of guesswork ### 19. Autonomous SDR Agent That Streamlines Admin Work and Boosts Productivity **Rating:** 4.0/5.0 stars **Reviewed by:** Chandra S. | Test Engineer, Medical Devices, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The autonomous SDR Agent is a game changer. Another big benefit is its ability to handle administrative tasks: it automatically logs call outcomes, updates opportunity stages, and drafts personalized emails, just to name a few. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The subscription cost can be a significant factor for smaller companies. On top of that, getting premium support comes with an additional fee that the company has to cover. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It feels like my digital sales partner. It automatically logs my calls, transcribes them, and updates the opportunity stage, which saves me a lot of time on day-to-day activities. ### 20. Excellent Lead & Opportunity Management with Strong Budget Forecasting **Rating:** 5.0/5.0 stars **Reviewed by:** Rameez I. | IT Ops Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Excellent for managing leads and opportunities as well as forecasting for budgeting purposes. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The price is a bit steep for smaller organisations. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It stores all related items to an account in one place. Emails are integrated so any communication to accounts/ contacts show up under the profiles therefore any user can jump on board and hit the ground running ### 21. Agentforce Sales Streamlines Workflows with Real-Time Pipeline Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Agentforce Sales is how it brings everything into one cohesive workflow. It streamlines the sales process by combining data, automation, and insights in a way that actually supports how sales teams operate day-to-day. I also really appreciate the level of visibility it provides. Having real-time insights into pipeline, performance, and customer interactions allows for more informed decision-making and better forecasting. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The cost. It is the most expensive options. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It’s consolidated our data and metrics to be more strategic and effective. ### 22. Centralized Communication, Efficient Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer G. | Director of Administrative Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that Agentforce Sales has features similar to Facebook, like tagging people and liking comments, which centralizes communication in the workplace. I also find report building to be a strong point, and it helps us view everything with just a click of a button. Additionally, the support ticket option works well. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I run into error messages every month or so which can be frustrating. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales organizes our lead flow, appointments, sales, production, rehash, and reporting. It centralizes communication and provides easy access to reporting with just a click of a button. ### 23. Efficient Client Management, Needs UI Enhancement **Rating:** 4.5/5.0 stars **Reviewed by:** Mohan G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I find it very easy to map our admission process with Agentforce Sales. I like that it offers simple reports for all categories and allows for custom report creation, which helps us map the leads to application ratio for our college effectively. Additionally, I appreciate the cost factor and its ease of initial setup. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** We could improve the UI part as most other CRMs are quite easy to navigate. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I find it easy to map our admission process and track leads to application ratios. I appreciate the simple and custom reports that streamline our operations. ### 24. User-Friendly Interface, Centralized Data, Needs More Frequent Updates **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really like how easy Salesforce Sales Cloud is to use. It has a simple user interface, which doesn't limit any of the available features. All the information across the organization is gathered in one single place, making it easily accessible. I don't have to spend a lot of time searching for information on Salesforce. Overall, I find it very efficient. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes there are some bugs. I wish they would provide software updates and bug fixes more frequently. The initial setup was of medium difficulty. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud gathers all information in one place, making it easily accessible. The simple user interface allows me to find information quickly without spending a lot of time. ### 25. Easy-to-Use Platform with Powerful AI Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Jitendra R. | AVP Engineering, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It provides an easy-to-use platform with plenty of AI support and automation, which helps reduce the overall journey. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The only concern I can think of is the cost. Maybe the pricing should be based more on company size, and any features that aren’t required could be removed. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It is helping us automate a lot of processes. When a new lead is added to the system, it supports follow-ups, alerts, summarisation, and reaching out to clients without spending too much time, while also making it easier to collaborate across multiple teams. It also helps with reporting and staying on track for regular meetings. ### 26. Review for Salesforce Sales cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Rajat G. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like most about this software is that it is giving clear visibility of progress, pending tasks through its dashboard and reports. Also it's mobiles access capabilities are improving data updating and data access at nay point and any location. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It's very critical to understand on first use also we observed that initial setup is critical requires so much efforts. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** After implementation of this software we noticed improvement in tracking of customer requirements, customer queries with no efforts and also get it resolved in minimum time possible. Also helping us to deliver project on time. ### 27. Salesforce Sales Cloud: A Powerful CRM That Transforms Sales Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Nilesh P. | Senior Consultant, Staffing and Recruiting, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud stands out for its robust and highly customizable platform, which adapts effortlessly to our business requirements. The user-friendly interface, powerful automation features, and extensive reporting tools have greatly enhanced our sales operations. With functionalities such as lead and opportunity management and real-time analytics, our workflows are more streamlined and productivity has increased. Additionally, its seamless integration with other systems makes it an effective solution for comprehensive sales management from start to finish. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** While Salesforce Sales Cloud offers robust features, its complexity may be daunting for newcomers. Setting up and customizing the platform typically demands technical know-how, and maintaining it over time can consume significant resources. The licensing fees may also be prohibitive for small or mid-sized businesses. Furthermore, performance can occasionally lag when handling large amounts of data. Nevertheless, with careful planning and adequate support, the platform’s comprehensive value and capabilities tend to surpass these challenges. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud addresses important challenges for us, such as managing intricate sales pipelines, monitoring customer interactions, and minimizing manual work. By centralizing all our sales data, it provides our team with real-time access to leads, opportunities, and key performance metrics. The automation of routine tasks like follow-ups and reporting not only saves time but also enhances productivity. As a result, we experience better sales forecasting, quicker deal closures, and a more tailored customer experience, which ultimately drives higher revenue and greater team efficiency. ### 28. Best CRM Software **Rating:** 5.0/5.0 stars **Reviewed by:** Rajat G. | Deputy Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Using Salesforce sales cloud it is very easy to track project execution, customer sales, daily project activities, etc with its centralized platform, dashboard and reports. Also it's mobile use excess can allow to operate from anywhere and anytime. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** In Salesforce cloud, it's very challenging to work without proper guidance and training. We have observed that it becomes difficult to find out old items, reports and data. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It's help us to improve coordination between teams to get better output. Also reduces follow ups so it's time saving for us and improve our productivity. ### 29. Outstanding Experience with This Software **Rating:** 4.5/5.0 stars **Reviewed by:** Lalji P. | Saleforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Salesforce Sales Cloud is that it keeps all my customer and sales information organized in one place. It helps me track leads easily, automate routine tasks, and gives clear dashboards that help me understand my sales progress quickly. It makes my work faster, easier, and more organized. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The only thing I dislike about Salesforce Sales Cloud is that it can feel overwhelming at first because there are many features and settings. It takes some time to learn everything. Also, customization sometimes requires technical support, which can slow things down. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud helps by keeping all customer and sales data in one place, tracking leads and follow-ups, and giving a clear view of the sales pipeline. It saves time through automation, improves team coordination, and helps me close deals faster with better insights. ### 30. Salesforce: Complete and Flexible Platform for Unified Customer Management **Rating:** 5.0/5.0 stars **Reviewed by:** Erica Y. | Especialista em CRM, Leisure, Travel & Tourism, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce is highly comprehensive and flexible for customer relationship management. The ability to create automations, personalized journeys, and advanced segmentations greatly facilitates working with campaigns and communication strategies. The integration between different areas (sales, marketing, and customer service) allows for a unified view of the customer, making actions much more strategic and assertive. I also appreciate the platform's stability and the ability to customize fields, flows, and dashboards according to business needs. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Although it is extremely robust, some features end up being complex for initial configurations, requiring technical knowledge or specialized support. The learning curve is high, especially for those who need to create more advanced automations or reports. Additionally, certain processes could be more intuitive and agile in daily use, as small changes require several steps to be completed. Another point is that, at times, the loading time can impact productivity. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud helps me centralize all customer information in one place, making it easier to track history and interactions. It solves problems of disorganization and lack of visibility in journeys, allowing the creation of automated flows and more strategic segmentations. This brings more agility to structure communication schedules, campaigns, and personalized actions, avoiding rework and increasing team efficiency. As a result, I can make faster, data-driven decisions, improving performance and customer relationships. ### 31. Sales Cloud Delivers a Complete Customer View and Faster Deal Closures **Rating:** 5.0/5.0 stars **Reviewed by:** sunkara a. | Customer Success Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Most users like Sales Cloud because it gives a complete view of customers, improves sales tracking, and automates many manual tasks, which ultimately helps teams close deals faster. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One downside of Salesforce Sales Cloud is that it can be complex and expensive, especially for smaller teams. While it offers powerful customization and reporting capabilities, setting up and maintaining those features often requires technical expertise and training. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud solves problems like scattered customer data, poor lead management, lack of visibility into the sales pipeline, and too much manual work for sales teams. By centralizing customer information, automating tasks, and providing real-time insights, it helps companies improve sales productivity and close deals faster. ### 32. Centralized Lead & Customer Data Hub with Powerful Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The centralized ecosystem to manage all types of lead and customer data at one place. It also offers highly effective integrations with other systems such as Jira, BigQuery, and almost every other system that is required to run the business. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The UI is a bit difficult to navigate through. Support services can be improved as well. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** We manage our entire customer and user database on Salesforce. We also utilize other Salesforce products, such as Service Cloud and Agentforce, etc., which enable us to manage every aspect of the customer journey within a single platform. ### 33. Reliable Data Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Amit R. | Marketing Executive, Market Research, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** EASY TO ACCESS FOR FIND DETAILS OF ANY TYPE **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** SOMETIMES DATA IS NOT VALID OR NOT EFFECTIVE **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** A key problem is not knowing whether a mobile number is active on WhatsApp. With Agentforce Sales, you can validate numbers and identify WhatsApp-enabled contacts (for example, via a WhatsApp icon). This makes targeting more accurate, improves response rates, and saves time by letting you focus on verified contacts. ### 34. Helpful for Navigating Customer Profiles, but a Clunky Interface **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Using Agentforce Sales has made it easier for my team (customer marketing) to find customer profiles and determine whether a customer might be a good reference for our business. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The interface can be quite clunky and less intuitive. There's a LOT of information stored on our Agentforce Sales, and it's easy for things to get disorganized or out-of-date. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales allows our customer marketing team to easily find customer and company profiles and connect with our sales/account team to determine which will be a good fit for our reference programs. ### 35. Reliable CRM Platform with Strong Customization and Automation Features **Rating:** 4.5/5.0 stars **Reviewed by:** Ameer A. | Salesforce Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Agentforce Sales is that it gives a lot of flexibility to manage sales processes the way we actually work. We were able to customize things based on our requirements instead of adjusting our process to fit the tool. The automation part is really useful because it reduces manual follow-ups and repetitive tasks for the team. I also like the reporting and dashboards since it helps management quickly understand the pipeline and overall sales performance. Integrating with other applications was smoother than expected, especially through APIs. Overall, it feels like a reliable platform for handling sales activities, customer data, and internal workflows in one place. Once the setup is done properly, day-to-day operations become much easier for both admins and end users. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One thing I dislike about Agentforce Sales is that the initial setup and configuration can be a bit complex, especially for new users or admins who are not familiar with the Salesforce ecosystem. Some features require technical knowledge to configure properly, and troubleshooting permissions or integrations can sometimes take time. Another challenge is the licensing cost. As more features, users, or add-ons get included, the pricing can increase quite a lot for growing organizations. There are also times when the interface feels slightly overloaded because of the number of options and settings available. For regular business users, it can take some time to get comfortable with navigation and processes. Overall, the platform is very powerful, but it does come with a learning curve and requires proper planning to get the best experience from it. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales is helping us manage sales activities, customer information, and partner operations in a much more organized way. Earlier, tracking leads, opportunities, follow-ups, and approvals across teams was difficult because information was spread across emails and spreadsheets. After moving everything into the platform, the visibility and coordination between teams improved a lot. The automation features are also saving time by reducing manual tasks like follow-up reminders, approval routing, and status updates. Managers can now monitor pipeline performance and team activities through dashboards instead of collecting updates manually. Another major benefit is the centralized data management. Since customer and sales information is available in one place, it has become easier for different teams to collaborate and make faster decisions. Overall, it has improved process efficiency, reporting visibility, and day-to-day sales operations for our team. ### 36. Sales Cloud: Organized, Customizable, and Empowering for Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Sheik Abdullah J. | Salesforce Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sales Cloud unifies leads, accounts, opportunities, and forecasting within a single workspace, making the sales process feel organized and efficient. I appreciate its high level of customization, particularly the automations, pipelines, and dashboards that can be tailored to fit real business requirements. For me, the greatest advantage is the clarity it provides teams are able to collaborate more effectively, monitor progress with ease, and approach deal closures with greater confidence. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** From my perspective, there isn’t much to genuinely dislike about Sales Cloud, it does its core job very well. If anything feels negative, it’s the initial learning curve and the time it takes to tailor the setup perfectly for a business. But those are more adoption challenges than product flaws, the platform itself remains solid and reliable. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Sales Cloud solves the challenge of managing sales pipelines, lead tracking, and deal visibility in a single system. It helps teams automate repetitive work, stay aligned on opportunities, and make decisions using real-time dashboards and forecasts. For me, the benefit is simple better organization, less manual effort, and a more predictable path to closing deals. ### 37. Highly Configurable CRM That Powers Sales Success **Rating:** 5.0/5.0 stars **Reviewed by:** Mudit k. | Business analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 26, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sales Cloud is extremely strong as a central CRM, it gives a clear view of the full pipeline, accounts, and activities in one place. The biggest upside is how configurable it is: we can adapt stages, fields, dashboards, and automation to match our sales process instead of forcing the team into a rigid workflow. Reporting and forecasting are also a major win, leadership gets reliable pipeline coverage, rep activity, and conversion insights with dashboards that update in real time. Integrations are another highlight, it connects well with common tools (email, marketing, support, data enrichment), which helps keep records accurate and reduces manual updates. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The flexibility comes with complexity. Initial implementation and ongoing admin work can be heavy if you do not have a dedicated owner, and small process changes can take longer than expected. The UI can feel crowded, and new users often need training before they are fully productive. Costs can add up quickly once you include add ons and advanced features. Data quality also depends on strong governance, without clear rules, it is easy to end up with inconsistent fields or duplicated accounts. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Sales Cloud helps us standardize the sales process across the team and keep everyone working from the same source of truth. It solves the problem of scattered customer information by consolidating contacts, account history, deal notes, and activity tracking in one system. It also improves forecasting accuracy by making pipeline stages, next steps, and probabilities more consistent. For revenue operations, it reduces manual reporting work and makes performance visible by rep, segment, and product, which supports better prioritization and coaching. The overall benefit is better pipeline hygiene, clearer accountability, and more predictable revenue management. ### 38. Helpful Data Customization Options **Rating:** 4.5/5.0 stars **Reviewed by:** Baiju V. | Graphic Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It's has options to customise data which is helpful **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It's sometimes a bit slow and take time to upload the details **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Able to collaborate data and we able to customise the view of data as per industry requirement. Have worked in customer service industry and also real estate collection was helpful in both companies ### 39. Salesforse AI Agents Shine with Smooth Integrations and Real-Time Dashboards **Rating:** 4.0/5.0 stars **Reviewed by:** sagar p. | AVP, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforse has the best AI agents Easy of work in real time Single source to all customer They have real time dashboards Integration is very smooth with other tools. Better performance compare to other tools **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** AI tool is very hard to use for new users who are not familiar Cost is very high as compared to others. Data customization and data classification is very useful otherwise it will be difficult for use case to build. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Reduced to much manual work data is captured on real time provide better productivity Easy of decision making ### 40. Scalable, Customizable, and Packed with Real-Time Sales Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Mahesh Singh Y. | Training and Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales offers incredible scalability and customization. It grows with our business needs, and the robust analytics give us a clear, real-time view of our entire sales pipeline. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The platform is incredibly powerful, but it comes with a steep learning curve for new users. Setting up advanced workflows can be complex and often requires a dedicated admin to manage effectively. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** We struggled with time-consuming manual tasks. Agentforce Sales automates our follow-ups and data entry, which lets our sales reps spend more time talking to prospects and less time on administrative work. ### 41. Intuitive UI/UX Makes This CRM Easy to Navigate **Rating:** 3.5/5.0 stars **Reviewed by:** Evan C. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** UI/UX. Because it is the largest CRM solution on the market I know how to navigate easily **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Reporting. For someone not making reports daily, it can be a little un-intuitive **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Keeping all of my deals in order and keeping my leadership informed as to where I am at on those deals ### 42. Exceptional Collaboration and Real-Time Updates with Salesforce Chatter **Rating:** 5.0/5.0 stars **Reviewed by:** Theresa H. | Customer Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The collaboration tools in salesforce chatter allows my collegues to communicate and share information on customers account where action is required. Additionally, it allows me to follow up with escalated cases, accounts, and tasks in real time. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The glishes at time cannot be cleared while you have a customer online. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce helps to handle inbound requests more efficiently and even when volumes are high. Plus, if a customer needs to escalate, you already have context, making the whole interaction smoother. ,You can check status updates, or provide resolutions whether and it provides easier collaboration with my colleagues, keeping everyone on the same page about customer issues and prioritize cases effectively, ensuring that nothing gets missed. ### 43. Great Platform but costly to integrate **Rating:** 3.5/5.0 stars **Reviewed by:** Rod T. | Head of Procurement and Filed Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce is incredibly flexible once it’s set up. I like that we can customize workflows, connect it with other tools we use, and really tailor it to how our teams work. It feels like there’s always a feature or integration that can solve a problem if you’re willing to dig into it. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce is undeniably powerful, with a vast ecosystem of tools that can handle everything from CRM to marketing automation and analytics. However, the platform’s pricing model is a serious barrier to adoption at scale. Many of its most impactful features are locked behind costly add-ons or higher-tier licenses, which makes it difficult for organizations to roll out access broadly across teams. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce helps us track and control support tickets in a structured way. It makes it easier to provide faster, more reliable, and scalable support to our clients. Having everything in one place gives us better visibility into issues and ensures nothing falls through the cracks. ### 44. Simplifies Lead Tracking and Follow-Ups, Though It Takes Time to Get Started **Rating:** 3.5/5.0 stars **Reviewed by:** Prabhu B. | Marketing Research and advertising , Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Agentforce Sales is how it makes my work simpler and easier. I can track customers, manage leads, and follow up without any confusion. It saves me time and helps me stay organized throughout the day. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** In my experience when I am using first time it is feels slow and complex and theirs features use too hard to learn quickly **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helps manage leads, track sales, and automate tasks, saving time and improving overall productivity. But new users take to time learn and feels like hard ### 45. Effortlessly Organizes Outreach with Minor Navigation Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Jyoti H. | Senior International Business Development Specialist, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Recently, I’ve found the integration capabilities within Salesforce Sales Cloud especially valuable. Connecting tools like email, prospecting platforms, and document solutions has improved data accuracy and reduced duplicate work. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud could further improve usability by simplifying common workflows and reducing complexity in page layouts. Streamlining navigation, improving responsiveness, and offering more intuitive default views would help users manage high-volume sales activities more efficiently. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to manage my outreach workflow, tracking leads and logging activities efficiently. It eliminates chaos and organizes my workday, maintaining clarity and consistency about my prospects. ### 46. Agentforce Sales Keeps Me on Track for the Quarter **Rating:** 5.0/5.0 stars **Reviewed by:** Ali N. | Senior Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales helps me stay on track and know where I am for the quarter! **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** There isn't anything I can think of for now! **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It saves me time by having all of my accounts in one view so that I'm able to use that time planning, strategizing, and helping customers realize value. ### 47. Automates Lead Qualification and Scheduling Like a Pro **Rating:** 4.5/5.0 stars **Reviewed by:** Mishrilal G. | Technical Sales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It helps me automate repetitive tasks, such as lead qualification and meeting scheduling. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It’s a bit costly, need to learn few things, and the implementation is quite complex. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It solves key bottlenecks for our sales team: high-volume admin work, slow lead follow-up, and manual, fragmented workflows. ### 48. Salesforce: The Ultimate All-in-One AI CRM for Seamless Sales **Rating:** 4.5/5.0 stars **Reviewed by:** Hemant M. | Associate DX Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Being no 1 AI CRM in the world, Salesforce is way beyond than other competitor in the market. All the things related to the sales engagement is in single platform, it is very helpful from capturing lead to getting opportunity closed in single CRM. It makes the whole sales process hustle less. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Although it is the number 1 CRM in the world, the cost of the licenses in the salesforce is very high. So, small and medium size companies can't afford Salesforce. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Sales cloud brings all the things which are required to manage sales engagement in one platform. Which eliminates the problem of capturing different data records in different platforms or places. ### 49. Great Control Over Our Workflow Path **Rating:** 5.0/5.0 stars **Reviewed by:** Mauricio Alexandre S. | Salesforce Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** the way we can control the path of work and the way we setup **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** some times we need a extra step to test and some times is confuse **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** A lot of times the sales teams are getting lost in the way to handle multiple paths of sales, and when we automate with intelligence all the things get more clean. ### 50. Solid Workflow Integration and Customizable Automation That Boosts Sales Efficiency **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Best things about Agentforce Sales is its solid integration with various existing workflows and simultaneously offering customisation for any specific cases. The automation to create opportunities and contact records highly improves the efficiency. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Most common limitation is steep learning curve for any newbies. And it feels like need significant training and time to master the workflows. It often seems like complex to deploy. Other than these, it stands out as the best choice. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Its a great tool for accelerating sales processes through AI mainly focusing on mid market to large enterprise business. ## Agentforce Sales (formerly Salesforce Sales Cloud) Discussions - [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) - 8 comments, 2 upvotes - [How do you manage high volume of duplicated data?](https://www.g2.com/discussions/how-do-you-manage-high-volume-of-duplicated-data) - 3 comments, 2 upvotes - [How are other organizations utilizing SFDC for application of price uplift annually in their Renewal Contracts, both for 12 month and multi-year arrangements?](https://www.g2.com/discussions/how-are-other-organizations-utilizing-sfdc-for-application-of-price-uplift-annually-in-their-renewal-contracts-both-for-12-month-and-multi-year-arrangements) - 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[CallHippo](https://www.g2.com/products/callhippo/reviews) - [CallHippo AI Voice Agent](https://www.g2.com/products/callhippo-ai-voice-agent/reviews) - [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) - [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) - [Chili Piper](https://www.g2.com/products/chili-piper/reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Cirrus Insight](https://www.g2.com/products/cirrus-insight/reviews) - [Clari](https://www.g2.com/products/clari/reviews) - [Clay](https://www.g2.com/products/clay-com-clay/reviews) - [Cloudingo](https://www.g2.com/products/cloudingo/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [Cognism](https://www.g2.com/products/cognism/reviews) - [CommunityWFM](https://www.g2.com/products/communitywfm/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Conga CLM](https://www.g2.com/products/conga-conga-clm/reviews) - [Conga Composer](https://www.g2.com/products/conga-composer/reviews) - [CONQUER](https://www.g2.com/products/conquer/reviews) - [Copado DevOps](https://www.g2.com/products/copado-devops/reviews) - [Creditsafe](https://www.g2.com/products/creditsafe/reviews) - [Cvent Webinar](https://www.g2.com/products/cvent-webinar/reviews) - [Databricks](https://www.g2.com/products/databricks/reviews) - [DealHub](https://www.g2.com/products/dealhub/reviews) - [Delighted](https://www.g2.com/products/delighted/reviews) - [Descartes MacroPoint](https://www.g2.com/products/descartes-macropoint/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [DocEx](https://www.g2.com/products/docex/reviews) - [Docusign](https://www.g2.com/products/docusign/reviews) - [Dreamdata](https://www.g2.com/products/dreamdata/reviews) - [Dropbox Sign (formerly HelloSign)](https://www.g2.com/products/dropbox-sign-formerly-hellosign/reviews) - [Ease](https://www.g2.com/products/employee-navigator-ease/reviews) - [Elate](https://www.g2.com/products/elate/reviews) - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews) - [Esri ArcGIS](https://www.g2.com/products/esri-arcgis/reviews) - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - [Expensify](https://www.g2.com/products/expensify/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [FormAssembly](https://www.g2.com/products/formassembly/reviews) - [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshdesk and Freshservice](https://www.g2.com/products/freshdesk-and-freshservice/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [Gallabox](https://www.g2.com/products/gallabox/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Genysis](https://www.g2.com/products/genysis/reviews) - [GeoSTORM](https://www.g2.com/products/geostorm/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [GoGuardian Admin](https://www.g2.com/products/goguardian-admin/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics for G Suite](https://www.g2.com/products/google-analytics-for-g-suite/reviews) - [Google Cloud BigQuery](https://www.g2.com/products/google-cloud-bigquery/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Great Question](https://www.g2.com/products/great-question/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [Harver](https://www.g2.com/products/harver/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [IBM Db2](https://www.g2.com/products/ibm-db2/reviews) - [IDfy](https://www.g2.com/products/idfy/reviews) - [Inspire Planner](https://www.g2.com/products/inspire-planner/reviews) - [intalk.io](https://www.g2.com/products/intalk-io/reviews) - [Intelligent WorkFlow](https://www.g2.com/products/intelligent-workflow/reviews) - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Ironclad](https://www.g2.com/products/ironclad/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jira Cloud for Sheets](https://www.g2.com/products/jira-cloud-for-sheets/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [Kiwi for Gmail](https://www.g2.com/products/kiwi-for-gmail-kiwi-for-gmail/reviews) - [LARA](https://www.g2.com/products/neura-robotics-lara/reviews) - [lemlist](https://www.g2.com/products/lemlist/reviews) - [LinkedIn Job Search](https://www.g2.com/products/linkedin-job-search/reviews) - [LinkedIn Marketing Solutions](https://www.g2.com/products/linkedin-marketing-solutions/reviews) - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews) - [LinkSquares](https://www.g2.com/products/linksquares/reviews) - [Loopio](https://www.g2.com/products/loopio/reviews) - [Luna AI](https://www.g2.com/products/luna-launches-inc-luna-ai/reviews) - [Lusha](https://www.g2.com/products/lusha/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Market Inside](https://www.g2.com/products/market-inside/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [MCUBE Autodialer](https://www.g2.com/products/mcube-autodialer/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft PowerPoint](https://www.g2.com/products/microsoft-powerpoint/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Mindtickle](https://www.g2.com/products/mindtickle/reviews) - [Mission Control](https://www.g2.com/products/mission-control/reviews) - [Momentum](https://www.g2.com/products/momentum-momentum/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Natterbox](https://www.g2.com/products/natterbox/reviews) - [nCino Cloud Banking Platform](https://www.g2.com/products/ncino-cloud-banking-platform/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [NexGen FMS](https://www.g2.com/products/nexgen-fms/reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) - [Objectivity/DB](https://www.g2.com/products/objectivity-db/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OMS+](https://www.g2.com/products/oms/reviews) - [Oracle CPQ](https://www.g2.com/products/oracle-cpq/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Oracle EBS Financials](https://www.g2.com/products/oracle-ebs-financials/reviews) - [Oracle E-Business Suite](https://www.g2.com/products/oracle-e-business-suite/reviews) - [Oracle Eloqua](https://www.g2.com/products/oracle-eloqua/reviews) - [Oracle Financial Reporting Compliance Cloud](https://www.g2.com/products/oracle-financial-reporting-compliance-cloud/reviews) - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - [Pardot (by Salesforce)](https://www.g2.com/products/pardot-by-salesforce/reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - [PerfectQuote](https://www.g2.com/products/perfectquote/reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - [Postman](https://www.g2.com/products/postman/reviews) - [Procore](https://www.g2.com/products/procore/reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuotaPath](https://www.g2.com/products/quotapath/reviews) - [Rattle](https://www.g2.com/products/rattle/reviews) - [Reachdesk](https://www.g2.com/products/reachdesk/reviews) - [Recurly](https://www.g2.com/products/recurly/reviews) - [Responsive, formerly RFPIO](https://www.g2.com/products/responsive-formerly-rfpio/reviews) - [RevolutionParts](https://www.g2.com/products/revolutionparts-revolutionparts/reviews) - [Ricochet360](https://www.g2.com/products/speed-to-contact-llc-ricochet360/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [RingCentral Events](https://www.g2.com/products/ringcentral-events/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [Rippling IT](https://www.g2.com/products/rippling-it/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Salesforce CRM Analytics (formerly Tableau CRM)](https://www.g2.com/products/salesforce-crm-analytics-formerly-tableau-crm/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [Salesforce Marketing Cloud Account Engagement](https://www.g2.com/products/salesforce-marketing-cloud-account-engagement/reviews) - [Salesforce Marketing Cloud Intelligence (formerly Datorama)](https://www.g2.com/products/salesforce-marketing-cloud-intelligence-formerly-datorama/reviews) - [Salesforce Spiff](https://www.g2.com/products/salesforce-spiff/reviews) - [SalesIntel](https://www.g2.com/products/salesintel/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Salestrail](https://www.g2.com/products/salestrail/reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [Seamless (formally Seamless.AI)](https://www.g2.com/products/seamless-formally-seamless-ai/reviews) - [Seismic Enablement Cloud](https://www.g2.com/products/seismic-enablement-cloud/reviews) - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Slack Integration+ for Jira](https://www.g2.com/products/slack-integration-for-jira/reviews) - [Smartsheet](https://www.g2.com/products/smartsheet/reviews) - [SnapLogic Intelligent Integration Platform (IIP)](https://www.g2.com/products/snaplogic-intelligent-integration-platform-iip/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Softphone.Pro](https://www.g2.com/products/softphone-pro/reviews) - [Spiff](https://www.g2.com/products/spiff-2025-09-29/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [Streamline](https://www.g2.com/products/gmdh-streamline/reviews) - [SurveyVista](https://www.g2.com/products/surveyvista/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Thomson Reuters CLEAR Salesforce Integration](https://www.g2.com/products/thomson-reuters-clear-salesforce-integration/reviews) - [Totango](https://www.g2.com/products/totango/reviews) - [Trailhead](https://www.g2.com/products/trailhead/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Twilio SendGrid Email API](https://www.g2.com/products/twilio-sendgrid-email-api/reviews) - [Veeva CRM](https://www.g2.com/products/veeva-crm/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Visual Studio Code](https://www.g2.com/products/visual-studio-code/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Workday Compensation](https://www.g2.com/products/workday-compensation/reviews) - [Xactly](https://www.g2.com/products/xactly/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) - [Zillow Premier Agent](https://www.g2.com/products/zillow-premier-agent/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [ZoomInfo Marketing](https://www.g2.com/products/zoominfo-marketing/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [Zuora](https://www.g2.com/products/zuora-zuora/reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Cartography** - Map Design - Vector Mapping - Data Visualization - Overlaying **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Revenue Sourcing and Forecasting** - Revenue History - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Territory Mapping** - Custom Territory Mapping - Strategic Selling - Automatic Rep Assignment **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration **Sales Performance Features - Sales Planning** - Account Scoring - Revenue Planning - Account Segmentation - Sales Performance - Sales Forecasting - Integrations - Scenario Modeling **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Enablement** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Content Management** - Content Import - Content Creation - Templates - Advanced Search - Content Storage **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Analysis** - Predictive Analysis - Distance Analysis - Spatial Analysis - Data Stream **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Marketing Leads - Contact Capture **Route Planning** - Lead Priority - Optimized Sales Routes - Map Directions **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Territory Management - Sales Planning** - Territory Management - Territory Planning **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Analytics** - Reporting - Alerts - Account-Based Engagement - Content Utilization **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Reporting** - Data Transformation - WYSIWYG Design - API Integrations **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Sales Performance Management** - Gamification - Performance Dashboards - Sales Rep Tracker **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Quota & Capacity Management - Sales Planning** - Quota Management - Capacity Management - Quota Planning **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Presentation and Forms** - Video and Interactive Media - Digital Contracts - E-signature **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Sales Planning** - Autonomous Task Execution - Multi-step Planning **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling **Platform** - Data Synchronization - Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Learning Management - Sales Enablement** - Sales Training - Sales Coaching - Sales Onboarding **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Revenue Enablement - Sales Enablement** - Cross-Functional Alignment - AI and Automation - End-to-End Customer Journey Insights **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications ## Top Agentforce Sales (formerly Salesforce Sales Cloud) Alternatives - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,496 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,204 reviews)