# Agentforce Sales (formerly Salesforce Sales Cloud) Reviews **Vendor:** Salesforce **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.4/5.0 **Total Reviews:** 25,823 ## About Agentforce Sales (formerly Salesforce Sales Cloud) Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management ## Agentforce Sales (formerly Salesforce Sales Cloud) Pros & Cons **What users like:** - Users value the **feature-rich nature** of Agentforce Sales, enhancing their selling capabilities and overall efficiency. (3167 reviews) - Users appreciate the **ease of use** in Agentforce Sales, finding streamlined workflows enhance productivity and data management. (2065 reviews) - Users value the **comprehensive lead management** capabilities of Agentforce Sales, enhancing productivity and visibility throughout the sales process. (1174 reviews) - Users appreciate the **ease of integration** and customization options of Agentforce Sales, enhancing their overall experience. (1117 reviews) - Users value the **centralized customer data** of Salesforce Sales Cloud, enabling efficient management of leads and relationships. (991 reviews) - Integrations (879 reviews) - Users appreciate the **extensive customization options** of Agentforce Sales, allowing tailored solutions for any business needs. (843 reviews) - Helpful (818 reviews) - Users value the **extensive customizability** of Agentforce Sales, allowing tailored solutions for diverse business needs. (805 reviews) - Sales Management (804 reviews) **What users dislike:** - Users find the **learning curve steep** , struggling with complex setup and navigation of features in Agentforce Sales. (1092 reviews) - Users express dissatisfaction with **limitations of package options** and the complexity of governance and infrastructure changes. (791 reviews) - Users find the **complexity of configurations** overwhelming, complicating the sales process and user experience. (682 reviews) - Users find the **high complexity** of Agentforce Sales challenging, particularly during initial setup and customization. (622 reviews) - Users find the product **expensive** compared to alternatives, impacting its overall accessibility and usability for smaller businesses. (612 reviews) - Users find the **limited features** of Agentforce Sales require additional time and expertise for effective setup and customization. (584 reviews) - Users find the **missing features** in Agentforce Sales hinder their ability to efficiently manage opportunities and create reports. (566 reviews) - Limited Customization (554 reviews) - Learning Difficulty (543 reviews) - Not Intuitive (474 reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Reviews ### 1. Intuitive, Proactive CRM That Streamlines Work with Autonomous AI **Rating:** 5.0/5.0 stars **Reviewed by:** Roxana C. | Solution Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I value most about this solution is how it has evolved from a fairly standard customer relationship management platform into something proactive and genuinely helpful. As a daily user, I really appreciate how intuitive it has become in terms of layout and overall UI/UX. I no longer have to click through countless tabs just to find what I need to do. What has helped me a lot in organizing my workdays is the introduction of autonomy. Unlike many other systems of this type, the platform doesn’t just collect information—it actually uses it to help me plan my next actions. In particular, features such as activity logging and email insights mean I now spend less time entering the necessary information. On top of that, the fact that this CRM integrates smoothly with all the tools we currently use makes the whole process even easier. The platform also runs quite stably and gives me plenty of opportunities to improve my performance. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Although the transformation into an ecosystem powered by autonomous AI is nothing short of amazing, the sheer size of the platform creates a fairly steep learning curve during onboarding. New employees need to invest considerable effort to get a solid grasp of the customizable interface and to set up the agents themselves. Our main source of frustration, however, is the complicated pricing and ROI model we have to navigate. It can be difficult to determine whether it makes more sense to use additional user seats ($125+ per month) or Flex Credits ($0.10 per action) rather than paying a fixed amount ($2) per conversation. If usage in the Digital Wallet isn’t tracked carefully, it can lead to unexpected consumption-related expenses, which makes ROI calculations harder to get right at first. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Before launching the platform, our biggest challenge was dealing with silos and administrative busywork. Each week, our sales representatives spent valuable time gathering information about their leads just to decide what actions to take during calls with prospects. As a result, delays and inconsistencies in outreach to potential clients became common. Thanks to Agentforce Sales, we’ve found a solution to these issues. The platform serves as an intelligent source of information that helps salespeople tackle common sales challenges through its autonomous AI functionality. Agentforce can qualify leads, draft the necessary emails and other communications, and automatically log activities in your CRM. Personally, the greatest benefit of Agentforce Sales is that I can spend more time selling instead of managing my database. With the platform, I have a clear view of which leads are ready to buy and what to do with each one to move the deal forward. Overall, the product has helped me optimize our sales processes, shorten sales cycles, and improve forecasting accuracy while scaling outreach. ### 2. Agentforce Turns Our CRM Into an Intelligent, Proactive Sales Teammate **Rating:** 5.0/5.0 stars **Reviewed by:** Nityam P. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What really sets it apart is how it transforms from a passive CRM into an active, intelligent colleague. For me, its biggest strength is the combination of the Atlas Reasoning Engine and Data Cloud. Beyond giving my reps clear “next step” recommendations, the software leverages integrations with other tools to analyze customer data in real time and autonomously carry out processes like sending follow-up emails and scheduling meetings. The interface feels seamless because the AI functionality is built directly into the platform, instead of forcing our representatives to dig through related lists or rely on separate applications to access everything. Overall, it has been a major shift for performance. By automating lead qualification, we’ve reduced administrative work by about 3–4 hours per week per representative. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The biggest friction point is that the initial setup is difficult, and solid data management is essentially mandatory. Agentforce operates through the Salesforce Data Cloud, and if the underlying system’s metadata is disorganized or outdated, the autonomous agents will still retrieve the wrong information—just very precisely. We also found that defining our guidelines and prompts correctly was more challenging than we expected at the outset. On top of that, the cost structure can be hard to interpret when planning budgets. It’s confusing to sort out what’s actually included in the pricing for Flex Credits, conversation billing, and user fees. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Before using Agentforce, our biggest challenges were administrative inefficiencies and lead leakage. Our salespeople were spending close to 50% of their time manually entering data, hunting for information across multiple tools, and drafting routine correspondence. As a result, leads coming into our business would often go cold before they could be qualified and answered quickly enough. Agentforce tackles these issues through its concept of autonomous operational scale. In practice, it functions like an always-on teammate that reviews incoming lead details, validates them against our database, and immediately kicks off the qualification process. ==>This solution has had a positive impact on our operations in several ways: Rapid Response: Inbound requests are handled very quickly, so we don’t miss opportunities to respond while a lead is still highly motivated. Saved Salesperson’s Time: Automating data collection and the initial outreach saves about four hours per rep each week. Increased Pipeline Efficiency: Data remains accurate without manual oversight, which helps us spend our marketing budget more efficiently. ### 3. Revolutionary Lead Scoring Automation with Seamless Outlook and Slack Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Aasim S. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Lead scoring automation and the new Agentforce AI insights have been truly revolutionary in our day-to-day work. We no longer have to rely on intuition when prioritizing leads; instead, the software automatically highlights the leads with the highest intent, which has helped cut down our sales cycles considerably. The user interface is so smooth that our representatives don’t need to put in any extra effort to use it. The Kanban board feature makes it easy to track our deals without adding extra logging time. Finally, because Agentforce integrates smoothly with Outlook and Slack, we don’t have to keep switching back and forth. As a result, we can keep all our information organized in one place without any hassle. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Customizing the software is particularly challenging because the onboarding and setup learning curve is steep. Without an in-house Salesforce admin, it can be difficult to tailor the software to our needs, and response times may end up being quite long—even after paying for higher-tier support services. Another challenge with the system is its pricing strategy. Licensing fees can rise very quickly as you add artificial intelligence features. If the entire team isn’t using the software to its fullest capacity, the overall ROI drops significantly. In addition, performance can become rather slow when running large reports with filters across several regions at the same time. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The biggest challenge we were facing was pipeline stalling, along with reps spending far too much time on administrative work like manually entering data and qualifying leads. Agentforce Sales takes care of this for us, with autonomous AI agents doing the heavy lifting. We now have a system that automatically monitors pipeline health, qualifies leads using real-time intent signals, and even composes custom emails. This has completely changed how we work. Our sales reps no longer need to chase cold leads or dig through spreadsheet files; instead, they can focus on having real conversations with prospects who are highly qualified. This has significantly improved our deal velocity and helped keep our pipeline moving smoothly, without getting bogged down at any point. ### 4. Deep Customization and Fast Delivery with Flow Builder and Agentforce **Rating:** 5.0/5.0 stars **Reviewed by:** Parth S. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Honestly, what stands out most to me as a developer is how deeply customizable the platform is without constantly having to write custom code. With Flow Builder, Apex triggers, and now Agentforce’s AI agents, you get a layered toolkit: you can handle about 80% of business logic with clicks, and only drop into code when you truly need that extra precision. What I didn’t expect to appreciate as much as I do is how well the platform documents itself. When a business team says, “We want reps to get a nudge when a deal hasn’t moved in 14 days,” I can automate that in Flow, add an AI-generated email suggestion via Agentforce, and have it deployed and tested in the same afternoon. That speed to delivery has genuinely changed how my stakeholders view the development team. The Einstein/Agentforce layer being native to the CRM data model is a real differentiator, too. I’m not stitching together an external AI API and hoping the data mapping holds up—the AI already understands what an Opportunity, Lead, or Activity means in context. That removes an entire class of integration headaches I’m used to dealing with on other platforms. For me as a developer, that’s the real win: less time being a data plumber, and more time building things that actually move the needle. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The elephant in the room is always pricing. As a developer, I feel that pain in a very specific way—not only with my own licence, but every time I have to have the conversation with a client or an internal stakeholder about why the feature they want needs an add-on, which then means an upgrade, which then triggers a new contract cycle. For smaller businesses or leaner teams, it can genuinely feel like Salesforce is architected around enterprise budgets, and everyone else is left trying to make do with whatever they can afford. I’ve seen solid implementations get watered down simply because the right features were priced out of reach. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The core problem Agentforce Sales solves for me, as a developer, is narrowing the gap between what the sales team needs and how quickly I can deliver it. It approaches that challenge from a few different angles. On the UI/UX side, dynamic Lightning pages and the component-based layout system mean I’m no longer forced to build one-size-fits-all screens. I can tailor what a rep sees based on their role, the record type, or even the stage of a deal—and that level of specificity genuinely cuts down on the “why do I have to scroll past 40 fields I never use?” complaints. That’s a real productivity win for end users, and it translates into fewer support tickets for me. Onboarding new developers onto the platform has also become noticeably smoother. Trailhead is legitimately good—I’ve used it to bring junior team members up to speed without having to hand-hold them through every step. The structured learning paths let me say, “complete this module, then we’ll talk,” and they show up ready to contribute. That’s not something I can say about most enterprise platforms. Performance is another area where I’ve seen the platform shine, especially in how Salesforce handles large pipeline datasets. Reports, list views, and dashboards load consistently even across thousands of records. In the past, we’d have clients complaining about slow page loads in the middle of a sales call. With proper indexing guidance from Salesforce’s own documentation and some SOQL query optimization, those issues are largely solvable—and the platform gives you the tools to diagnose and address them yourself. The compounding benefit is trust. When the system is fast, the UI makes sense, and new team members can become productive quickly, the sales team actually uses the CRM. And a CRM people use is worth every rupee spent on it. ### 5. Agentforce Sales: Native Salesforce AI That Transformed Our Lead Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Mahesh D. | Trainee Asp.Net Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The best part of Agentforce Sales is how it turns our CRM into an active, autonomous team member. The SDR feature has completely changed our workflow: it engages inbound leads instantly, 24/7, uses our historical Data Cloud records to qualify them, and schedules high-intent meetings directly on our reps’ calendars. Unlike other AI tools that feel like they’re just layered on top, Agentforce works natively inside Salesforce. Because it uses the same object model and APIs, everything fits cleanly, with no data ending up stuck in strange places. On top of that, the low-code Agent Builder makes customization straightforward. With simple drag-and-drop, we can now handle tasks that used to take ages and require complex coding, which has freed up our admin team’s time significantly. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales is very powerful, but the steep learning curve and the complex setup process are significant drawbacks. It’s definitely not plug-and-play; you need a strong data foundation in Data Cloud to make it work well. In practice, that often means relying on an experienced admin or bringing in external consultants to get everything configured correctly. Pricing is another challenge, and it can get expensive quickly. Because Agentforce uses consumption-based pricing for AI agent conversations, costs can jump fast if there’s a sudden spike in lead volume. For that reason, closely monitoring usage is essential to ensure you’re getting a solid return on your investment. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Our biggest challenge before Agentforce Sales was lead leakage, along with the sheer amount of manual admin work that was holding our sales team back. Reps were spending hours every week logging activities, updating pipeline stages, and doing basic prospect research. Agentforce addresses this by handling the top-of-funnel busywork for us. It automatically updates CRM records based on email threads and call transcripts, which keeps our data accurate without anyone needing to enter it manually. As a result, the team can spend more time negotiating and closing deals, rather than getting stuck on data entry. ### 6. Agentforce Sales: Streamlining Sales Workflows and Boosting Productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I appreciate Agentforce Sales's intuitive interface and seamless automation features that help me manage my sales pipeline efficiently. The AI-powered insights and recommendations allow me to prioritize deals and focus on high-value opportunities. Integration with other Salesforce products creates a unified platform that eliminates data silos and provides a complete view of customer interactions. The mobile accessibility ensures I can stay productive whether I'm at the office or on the road. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I find the initial setup and configuration process can be time-consuming and requires technical expertise to customize properly. The licensing cost is higher compared to some competitor solutions, which may be challenging for smaller businesses. The platform's extensive features can feel overwhelming for new users who require significant training to navigate all capabilities effectively. Some reporting customization options are limited and don't provide the level of granularity I need for certain business metrics. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales is solving the critical problem of sales reps spending only 30% of their time actually selling, with the rest consumed by manual tasks like data entry, research, and scheduling. The platform automates these time-consuming activities through AI agents that handle call summaries, activity logging, lead engagement, and follow-up emails automatically. This has benefited me by freeing up significant time to focus on high-value customer conversations and deal closing, resulting in faster lead response times, more consistent follow-ups, and improved pipeline visibility. The AI-powered sales coaching provides real-time, personalized guidance that helps me navigate objections and close deals more effectively, while the automated quote generation and meeting scheduling capabilities have dramatically reduced administrative overhead. ### 7. Agentforce Sales: Autonomous AI and Custom Dashboards That Supercharge Our Pipeline **Rating:** 5.0/5.0 stars **Reviewed by:** Manish K. | Business Development Executive, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales stands out for how well it combines strong pipeline visibility with autonomous AI. The dashboard’s drag-and-drop interface lets us quickly build customizable opportunity views and manager-ready metrics, so we’re not spending hours every week on reporting. Our transition from Leadscout to Agentforce has been genuinely revolutionary. Before, it mainly served as a source of information; now, the autonomous AI agents work alongside our sales development reps by scoring research leads and drafting emails to them. On top of that, the native integrations with Slack and Google Workspace help us keep internal communication truly real time. Overall, the mix of flexible UI customization, solid third-party integrations, and accurate predictive forecasting has made our sales process faster than ever and improved our CRM ROI. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Despite being highly effective, the broad functionality offered by Agentforce Sales can create real challenges for user training because of the steep learning curve. Setting up advanced autonomous AI workflows and tailored triggers requires strong technical expertise and may even mean appointing a dedicated administrator, since a typical sales manager is unlikely to be able to build and maintain these configurations easily. Budget management can also be challenging. Forecasting costs tied to the use of advanced AI automation options or additional Flex Credits may be difficult, and expenses can add up quickly. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Before using Agentforce Sales, we were dealing with two major issues: the heavy manual burden of admin work and fragmented data across our pipeline. Our sales development representatives were spending nearly one-third of their week on manual research, scoring, and activity logging, which significantly slowed our sales velocity. With Agentforce, we’ve addressed those challenges and streamlined lead qualification by fully automating the process. Thanks to the self-governing AI agents, we can now pull the necessary data and draft contextual follow-ups in moments, which lets us focus on actual sales work. Replacing manual data entry with automated actions has reduced our deal cycle time by 20%. Most importantly, we can now provide our management team with far more predictable pipeline reporting. ### 8. Highly Customizable CRM Ecosystem with Powerful Reporting and AppExchange **Rating:** 4.5/5.0 stars **Reviewed by:** Himanshu I. | Salesforce Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** as a salesforce consultant i use salesforce to design , implement and optimize CRM solutions for client across sales, marketing and service domain, i like its high level of customization and flexiblity. salesforce allows me to design solutions based on specific business requirement using custom objects , workflows and automation tools. another major strength is its complex CRM ecosystem, covering sales , marketing , customer support , analytics, this makes it a one stop platform for customer lifecycles management, the AppExchange ecosystem is also very powerful, with thousand of integration available, making easy to connect salesfroce with other enterprise tools. i also appreciate the strong reporting and dashboards which provide real time insights into sales performance and customer data. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** the biggest challenge is the complexity of implementation, salesforce is not plug and play, it require proper planning, configuration and often a dedicated admin or consultant, the cost can be high , especially when you include licence, add ons and implementation expenses, there is also a steep learning curve, especially for new users or non technical teams, sometimes performance issues like slow loading or glitches can impact user experinece. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** it solves the problem of disconnected customer data and inefficient sales processes, before using salesforce, many organization manage leads, contact , and customer interaction across multiple tools,. which creates confusion and data inconsistency. with salesforce, all customer data in centralized in one platform, sales teams can track leads, opportunities and pipelines easily, marketing campaign and customer interactions are connected, workflow and processes are automated, this improves overall customer relationship management and operational efficiency. i am able to design tailored CRM solutions for client, improves client satisfaction through better automation and insights, opportunity to work on large scale enterprise implementation. ### 9. “Agentforce Sales Simplified Our Workflow and Improved Team Efficiency” **Rating:** 4.5/5.0 stars **Reviewed by:** Suraj K. | Salesforce Developer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** To be honest, What I love most about Agentforce Sales is how much easier my team's workflow has become after its implementation. Previously, my sales reps had to figure out what lead to reach out to first; now they get prioritized automatically right from the beginning of their day. It does not take my new employees much time to learn the ins-and-outs of the platform as even my last recruit managed to independently update opportunities and generate reports without any additional training during the first week he joined the company. The progress made in the sales process gets notified via the Slack channel automatically, thus there is no need for anyone to report any updates on their own. This tool has never caused any problems despite all my employees logging in simultaneously whereas with the previous platform, it would slow down at times. However, what amazed me was that AI-driven e-mail recommendations made a lot of difference as one of my sales reps started to utilize them consistently and achieved higher response rates after just a month. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** This may seem a little unfair, but I believe it will help others decide. First of all, our issues started with pricing; we knew what we would pay, but when we started adding the necessary automation features, we ended up paying much more than initially assumed. Second, our team simply doesn't manage to build any automations independently. Each time we need to add some functionality, we need to wait for a salesforce administrator since it's impossible to do anything ourselves due to the back end system restrictions. We have also faced trouble connecting our billing software to this CRM; apparently, nobody told us about that, and we ended up buying a separate service for that purpose. Speaking about AI, it seems to work great, except the times when it misses the point completely. For example, recently it tried to suggest setting up a product demo with one of our clients who used our services for two years. Finally, if you choose not to go with their premium plan, you'll need to wait up to three days for your inquiries to be handled. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Even before we started using Agentforce Sales,The value of UI/UX changes alone was justification enough to use this tool since prior to adopting it our managers used up to five different systems just to be able to have a brief picture of the pipeline status; now all information fits into a neat interface that works flawlessly. As for the Performance feature related to automated lead routing, it solved one long-lasting issue we've been struggling with – inbound leads used to spend up to four-six hours in an inbox, while now this process is accomplished within five minutes. Another benefit brought by a user-friendly interface is that now our weekly review takes only forty five minutes whereas previously it used to last for almost three hours since the information was more credible due to being displayed correctly. Predictive intelligence forecast helped us make predictions with eighty three percent accuracy rate, thus, changing our quarterly planning strategy completely. Integration of our marketing system and sales pipeline eliminated the gap where warm leads used to disappear. Finally, Pricing/ROI started showing results after only eleven months. ### 10. Agentforce Sales: All-in-One CRM, Automation, and AI That Boosts Sales Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Karthik K. | Information Technology And Services Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Agentforce Sales is how it combines CRM, automation, and AI into a single platform that helps sales teams work more efficiently. Features like automated activity tracking, AI-powered insights, pipeline management, and lead prioritization reduce manual work and let sales reps focus more on closing deals and building customer relationships. The platform is also highly customizable and integrates well with other business tools, making it useful for organizations with complex sales processes. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One thing I dislike about Agentforce Sales is that the platform can feel overly complex, especially during the initial setup and customization process. Many users report that configuring workflows, automations, and reports often requires dedicated admin support or technical expertise. The large number of settings and menus can also make troubleshooting difficult for new users. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps solve common sales challenges such as manual data entry, inefficient lead follow-ups, poor pipeline visibility, and time-consuming account research. Its AI-powered automation handles repetitive tasks like updating CRM records, prioritizing leads, generating personalized outreach, and summarizing sales conversations, which allows sales teams to spend more time building customer relationships and closing deals. ## Agentforce Sales (formerly Salesforce Sales Cloud) Discussions - [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) - 8 comments, 2 upvotes - [How do you manage high volume of duplicated data?](https://www.g2.com/discussions/how-do-you-manage-high-volume-of-duplicated-data) - 3 comments, 2 upvotes - [How are other organizations utilizing SFDC for application of price uplift annually in their Renewal Contracts, both for 12 month and multi-year arrangements?](https://www.g2.com/discussions/how-are-other-organizations-utilizing-sfdc-for-application-of-price-uplift-annually-in-their-renewal-contracts-both-for-12-month-and-multi-year-arrangements) - 1 comment, 2 upvotes - [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) - 11 comments, 3 upvotes - [How do I merge two contacts in the same account on on main screen if that's possible?](https://www.g2.com/discussions/15673-how-do-i-merge-two-contacts-in-the-same-account-on-on-main-screen-if-that-s-possible) - 6 comments, 2 upvotes - [View Agentforce Sales (formerly Salesforce Sales Cloud) pricing details and edition comparison](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews/agentforce-sales-formerly-salesforce-sales-cloud-review-12910344?section=pricing&secure%5Bexpires_at%5D=2026-06-09+11%3A20%3A31+-0500&secure%5Bsession_id%5D=63a04ab3-63e9-4522-9c71-86a8c7984930&secure%5Btoken%5D=0c8e32edeacb094b705f0393f73629112eb504f29779d95f3d473a592dfea0a6&format=llm_user) ## Agentforce Sales (formerly Salesforce Sales Cloud) Integrations - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) - 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[Atlassian Atlas](https://www.g2.com/products/atlassian-atlas/reviews) - [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) - [Avochato](https://www.g2.com/products/avochato/reviews) - [AWS Cloud9](https://www.g2.com/products/aws-cloud9/reviews) - [AWS Cloud Development Kit (AWS CDK)](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews) - [Axcient x360Cloud](https://www.g2.com/products/axcient-x360cloud/reviews) - [Axcient x360Recover](https://www.g2.com/products/axcient-x360recover/reviews) - [Axcient x360Sync](https://www.g2.com/products/axcient-x360sync/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Benelinx Agency Management Solution](https://www.g2.com/products/benelinx-agency-management-solution/reviews) - [Bitbucket](https://www.g2.com/products/bitbucket/reviews) - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) - [Boomi](https://www.g2.com/products/boomi/reviews) - 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[Esri ArcGIS](https://www.g2.com/products/esri-arcgis/reviews) - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - [Expensify](https://www.g2.com/products/expensify/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshdesk and Freshservice](https://www.g2.com/products/freshdesk-and-freshservice/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [Gallabox](https://www.g2.com/products/gallabox/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Genysis](https://www.g2.com/products/genysis/reviews) - [GeoSTORM](https://www.g2.com/products/geostorm/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [GoGuardian Admin](https://www.g2.com/products/goguardian-admin/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics for G Suite](https://www.g2.com/products/google-analytics-for-g-suite/reviews) - [Google Cloud BigQuery](https://www.g2.com/products/google-cloud-bigquery/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Great Question](https://www.g2.com/products/great-question/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [Harver](https://www.g2.com/products/harver/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [IBM Db2](https://www.g2.com/products/ibm-db2/reviews) - [IDfy](https://www.g2.com/products/idfy/reviews) - [Inspire Planner](https://www.g2.com/products/inspire-planner/reviews) - [intalk.io](https://www.g2.com/products/intalk-io/reviews) - [Intelligent WorkFlow](https://www.g2.com/products/intelligent-workflow/reviews) - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Ironclad](https://www.g2.com/products/ironclad/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jira Cloud for Sheets](https://www.g2.com/products/jira-cloud-for-sheets/reviews) - [Jira Product Discovery](https://www.g2.com/products/jira-product-discovery/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [Kiwi for Gmail](https://www.g2.com/products/kiwi-for-gmail-kiwi-for-gmail/reviews) - [LARA](https://www.g2.com/products/neura-robotics-lara/reviews) - [LeadSquared Sales CRM](https://www.g2.com/products/leadsquared-sales-crm/reviews) - [lemlist](https://www.g2.com/products/lemlist/reviews) - [LinkedIn Job Search](https://www.g2.com/products/linkedin-job-search/reviews) - [LinkedIn Marketing Solutions](https://www.g2.com/products/linkedin-marketing-solutions/reviews) - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews) - [LinkSquares](https://www.g2.com/products/linksquares/reviews) - [Loopio](https://www.g2.com/products/loopio/reviews) - [Lusha](https://www.g2.com/products/lusha/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Market Inside](https://www.g2.com/products/market-inside/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [MCUBE Autodialer](https://www.g2.com/products/mcube-autodialer/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft PowerPoint](https://www.g2.com/products/microsoft-powerpoint/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Mindtickle](https://www.g2.com/products/mindtickle/reviews) - [Mission Control](https://www.g2.com/products/mission-control/reviews) - [Momentum](https://www.g2.com/products/momentum-momentum/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Natterbox](https://www.g2.com/products/natterbox/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [NexGen FMS](https://www.g2.com/products/nexgen-fms/reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) - [Objectivity/DB](https://www.g2.com/products/objectivity-db/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Oracle CPQ](https://www.g2.com/products/oracle-cpq/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Oracle EBS Financials](https://www.g2.com/products/oracle-ebs-financials/reviews) - [Oracle E-Business Suite](https://www.g2.com/products/oracle-e-business-suite/reviews) - [Oracle Financial Reporting Compliance Cloud](https://www.g2.com/products/oracle-financial-reporting-compliance-cloud/reviews) - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - [Pardot (by Salesforce)](https://www.g2.com/products/pardot-by-salesforce/reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - [PerfectQuote](https://www.g2.com/products/perfectquote/reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - [Postman](https://www.g2.com/products/postman/reviews) - [Procore](https://www.g2.com/products/procore/reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuotaPath](https://www.g2.com/products/quotapath/reviews) - [Rattle](https://www.g2.com/products/rattle/reviews) - [Reachdesk](https://www.g2.com/products/reachdesk/reviews) - [Recurly](https://www.g2.com/products/recurly/reviews) - [Responsive, formerly RFPIO](https://www.g2.com/products/responsive-formerly-rfpio/reviews) - [RevolutionParts](https://www.g2.com/products/revolutionparts-revolutionparts/reviews) - [Ricochet360](https://www.g2.com/products/speed-to-contact-llc-ricochet360/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [Rippling IT](https://www.g2.com/products/rippling-it/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Salesforce CRM Analytics (formerly Tableau CRM)](https://www.g2.com/products/salesforce-crm-analytics-formerly-tableau-crm/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [Salesforce Marketing Cloud Account Engagement](https://www.g2.com/products/salesforce-marketing-cloud-account-engagement/reviews) - [Salesforce Marketing Cloud Intelligence (formerly Datorama)](https://www.g2.com/products/salesforce-marketing-cloud-intelligence-formerly-datorama/reviews) - [Salesforce Spiff](https://www.g2.com/products/salesforce-spiff/reviews) - [SalesIntel](https://www.g2.com/products/salesintel/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Salestrail](https://www.g2.com/products/salestrail/reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [Seamless (formally Seamless.AI)](https://www.g2.com/products/seamless-formally-seamless-ai/reviews) - [Seismic Enablement Cloud](https://www.g2.com/products/seismic-enablement-cloud/reviews) - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Slack Integration+ for Jira](https://www.g2.com/products/slack-integration-for-jira/reviews) - [SnapLogic Intelligent Integration Platform (IIP)](https://www.g2.com/products/snaplogic-intelligent-integration-platform-iip/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Softphone.Pro](https://www.g2.com/products/softphone-pro/reviews) - [Spiff](https://www.g2.com/products/spiff-2025-09-29/reviews) - [Streamline](https://www.g2.com/products/gmdh-streamline/reviews) - [SurveyVista](https://www.g2.com/products/surveyvista/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Totango](https://www.g2.com/products/totango/reviews) - [Trailhead](https://www.g2.com/products/trailhead/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Veeva CRM](https://www.g2.com/products/veeva-crm/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Visual Studio Code](https://www.g2.com/products/visual-studio-code/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Workday Compensation](https://www.g2.com/products/workday-compensation/reviews) - [Xactly](https://www.g2.com/products/xactly/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) - [Zillow Premier Agent](https://www.g2.com/products/zillow-premier-agent/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [Zuora](https://www.g2.com/products/zuora-zuora/reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Cartography** - Map Design - Vector Mapping - Data Visualization - Overlaying **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Revenue Sourcing and Forecasting** - Revenue History - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Territory Mapping** - Custom Territory Mapping - Strategic Selling - Automatic Rep Assignment **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration **Sales Performance Features - Sales Planning** - Account Scoring - Revenue Planning - Account Segmentation - Sales Performance - Sales Forecasting - Integrations - Scenario Modeling **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Enablement** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Content Management** - Content Import - Content Creation - Templates - Advanced Search - Content Storage **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Analysis** - Predictive Analysis - Distance Analysis - Spatial Analysis - Data Stream **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Marketing Leads - Contact Capture **Route Planning** - Lead Priority - Optimized Sales Routes - Map Directions **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Territory Management - Sales Planning** - Territory Management - Territory Planning **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Analytics** - Reporting - Alerts - Account-Based Engagement - Content Utilization **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Reporting** - Data Transformation - WYSIWYG Design - API Integrations **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Sales Performance Management** - Gamification - Performance Dashboards - Sales Rep Tracker **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Quota & Capacity Management - Sales Planning** - Quota Management - Capacity Management - Quota Planning **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Presentation and Forms** - Video and Interactive Media - Digital Contracts - E-signature **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Sales Planning** - Autonomous Task Execution - Multi-step Planning **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling **Platform** - Data Synchronization - Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Learning Management - Sales Enablement** - Sales Training - Sales Coaching - Sales Onboarding **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Revenue Enablement - Sales Enablement** - Cross-Functional Alignment - AI and Automation - End-to-End Customer Journey Insights **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications ## Top Agentforce Sales (formerly Salesforce Sales Cloud) Alternatives - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,498 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,225 reviews)