# Agentforce Sales (formerly Salesforce Sales Cloud) Reviews **Vendor:** Salesforce **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.4/5.0 **Total Reviews:** 25,792 ## About Agentforce Sales (formerly Salesforce Sales Cloud) Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management ## Agentforce Sales (formerly Salesforce Sales Cloud) Pros & Cons **What users like:** - Users love the **feature-rich capabilities** of Agentforce Sales, enhancing seller productivity and customer engagement. (3167 reviews) - Users value the **ease of use** of Agentforce Sales, enjoying quick access to all customer information effortlessly. (2065 reviews) - Users praise **lead management capabilities** of Agentforce Sales, enhancing customer experience and team collaboration. (1174 reviews) - Simple (1117 reviews) - Salesforce Integration (991 reviews) - Integrations (879 reviews) - Users value the **extensive customization options** of Agentforce Sales, tailoring it effectively for unique business needs. (843 reviews) - Helpful (818 reviews) - Users value the **extensive customizability** of Agentforce Sales, tailoring it effectively to meet diverse business needs. (805 reviews) - Sales Management (804 reviews) **What users dislike:** - Users find the **learning curve steep** due to complex configurations and difficulties in report building for newcomers. (1092 reviews) - Users find **Salesforce Sales Cloud overly complicated** and time-consuming to set up, especially for smaller teams. (791 reviews) - Complexity (682 reviews) - High Complexity (622 reviews) - Users find the **pricing model prohibitive** , especially for smaller companies, affecting affordability and value perception. (612 reviews) - Users find that **limited features** hinder customization and reporting, requiring time and expertise for effective setup. (584 reviews) - Users find **missing features** like quoting for subscriptions and easy list creation hinder their efficiency in Agentforce Sales. (566 reviews) - Limited Customization (554 reviews) - Learning Difficulty (543 reviews) - Not Intuitive (474 reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Reviews ### 1. Highly Adaptable CRM with Real-Time Pipeline Visibility and Control **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It’s incredibly adaptable without becoming chaotic. Between its integrations, customization options, and the wider Salesforce ecosystem, you can mold it around how your sales team actually operates instead of forcing everyone into a one-size-fits-all process. What makes that valuable is the balance, it gives you flexibility, but still maintains strong visibility into pipeline and performance in real time. So you’re not just scaling activity, you’re scaling with clarity and control, which is where most CRMs tend to fall apart. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The biggest drawback is how quickly complexity can spiral. Salesforce gives you a ton of flexibility, but that often translates into heavy configuration, technical overhead, and a real dependency on admins or developers just to maintain or evolve the system. What starts as “customizable” can turn into “fragile” if governance isn’t tight. There’s also a learning curve that’s hard to ignore. For new users, the interface and workflows can feel dense, especially when layers of automation, custom objects, and AI features are stacked on top. It’s powerful, but not always intuitive. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** it solves the problem of fragmented data and slow, manual sales execution. Before using it, a lot of time gets lost in updating records, chasing information across systems, and reacting too late to pipeline changes. What it changes is speed and consistency. By centralizing data and layering in automation and AI-driven recommendations, it reduces the manual workload and shortens the time between insight and action. That directly improves performance—reps spend more time actually selling, follow-ups happen faster, and opportunities are less likely to slip through the cracks. From a performance standpoint, the biggest benefit is visibility. You get real-time insight into pipeline health, deal progression, and bottlenecks, which makes it easier to course-correct early instead of scrambling at the end of a quarter. It turns sales from a reactive process into a more controlled, measurable system—and that shows up in better conversion rates and more predictable outcomes. ### 2. Centralized Client Info, Automated Follow-Ups, and Advanced Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud is particularly helpful for me as a travel consultant because it centralizes all client information in one place. It also lets me track leads and opportunities from the initial inquiry all the way through to booking, automate follow-ups and other routine tasks, and use detailed reporting and analytics to identify sales trends and improve revenue. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** As a travel consultant, I’ve found that the least helpful aspects of Salesforce Sales Cloud are how complex it can be to set up and customize for specific travel workflows. It may also require a significant investment of time and training to use effectively, which can be challenging in a busy environment. On top of that, it can be costly for smaller agencies. Additionally, some features can feel unnecessary or cumbersome for day-to-day travel booking tasks, making the overall experience heavier than it needs to be for routine work. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** As a travel consultant, I find that Salesforce Sales Cloud helps me tackle several key business challenges. Managing client relationships is much easier because it keeps client details, preferences, and booking history organized in one place, so important information is less likely to be missed or lost. Tracking leads and bookings is also more straightforward. It helps me follow up on inquiries, move potential bookings through the pipeline, and prioritize higher-value clients without losing visibility. It also streamlines day-to-day operations. By automating routine tasks like follow-ups, reminders, and confirmations, it reduces manual work and helps minimize errors. Finally, it improves sales insights. The reporting and analytics make it easier to spot booking trends, measure performance, and make data-driven decisions that support business growth. Overall, it helps address problems around organization, efficiency, and revenue growth. ### 3. Unmatched Customization and Seamless Integration for Sales Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Anish T. | Sr. Business Development Executive, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud is a powerhouse when it comes to visibility and process structure. The best thing is how customizable and scalable it is, you can literally tailor every field, workflow, and report to match your sales process. The pipeline visibility and automation make it easier for teams to stay aligned and data-driven. Integration with tools like Outlook, Slack, and marketing platforms is seamless. Once it’s set up right, it truly becomes the single source of truth for sales operations. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The biggest downside is the complexity and cost. It’s not plug-and-play, setup, customization, and maintenance require time, technical skill, and sometimes external consultants. The user interface, while improved over the years, can still feel clunky and slow, especially for new users. Smaller teams often feel overwhelmed with the number of features they don’t need. Licensing and add-ons also drive up the overall cost pretty quickly. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It’s solving the challenge of sales visibility, forecasting accuracy, and team alignment. Before Salesforce, data lived across spreadsheets and emails but now everything is centralized. It helps managers track deals in real time, understand bottlenecks, and forecast revenue with much better accuracy. The automation of repetitive tasks (like lead assignment, reminders, and follow-ups) saves a lot of manual effort. Overall, it helps in building a more predictable and measurable sales process. ### 4. Great for CRM Management, Needs Better Reporting **Rating:** 3.5/5.0 stars **Reviewed by:** Sravya V. | Salesforce Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I use Agentforce Sales to track opportunities, contacts, and leads. It makes it easier to store and manage complex data, see how deals are progressing, and communicate with clients effectively. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think the reporting aspect could be improved. There's limitations on what can be reported at this point of time, and we need to leverage other tools like Power BI in order to do the reporting. So I think, advancement in reporting would be great. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to track opportunities, contacts, and leads. It makes storing and managing complex data easy, helps me see deal progress, and improves communication. We integrate it with other tools to enhance our reporting capabilities. ### 5. Agentforce Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales gives us the exact visibility we need to stay on top of our revenue bookings and operational metrics. The reporting capabilities are unmatched for tracking opportunities across the pipeline. It allows us to monitor our team's core KPIs in real-time - whether that's analyzing our CSAT scores or ensuring our email response times are hitting our targets (like keeping them right around that 4-hour mark). It turns raw data into actionable insights, which is crucial for running a tight, highly responsive process. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I dislike most is the administrative overhead required to make simple workflow changes. When you are managing complex pipelines and relying on cross-platform tracking like passing opportunity data between Salesforce and Jira making minor tweaks to routing or custom fields usually requires a dedicated admin. Additionally, the new AI capabilities are highly dependent on pristine data. If your records aren't perfectly clean, you can run into inaccurate pipeline roll-ups or hallucinated responses, meaning you spend extra time auditing the system instead of focusing on actual client implementations. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales solves the problem of scattered operational data. As our implementation volume scales, we need a singular place to track everything from closed-won opportunities to the final revenue booking. The biggest benefit is the centralized dashboarding, which allows us to accurately monitor core team KPIs in real-time. Having immediate visibility into metrics like our average email response times and overall CSAT ensures we maintain high operational standards and can correct course before minor delays become project risks. ### 6. Agentforce Sales(formerly Salesforce Sales Cloud) - My Experience as a Developer & Admin **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud is a robust CRM tool that provides a wide range of features to support businesses of all sizes. It has excellent integration capabilities and a user-friendly interface, enabling sales teams to boost productivity. While its extensive customization options can make the implementation process more complex, the benefits outweigh the challenges for companies aiming to scale their sales operations. Their customer support is very helpful, offering both chat and call support. As a Salesforce developer and Administrator, I use Sales Cloud on a daily basis. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** For now, there is nothing to share, but I will update if there is anything to suggest in the future. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The Salesforce Sales Cloud simplifies the lives of sales teams by centralizing all customer data and automating repetitive tasks. This allows sales teams to focus on what truly matters - building relationships and closing deals. The platform facilitates seamless collaboration, offers real-time insights, and generates more accurate forecasts, reducing guesswork and instilling confidence in meeting targets. Furthermore, its capability to integrate with other tools ensures smooth scalability, enabling businesses to expand without being hindered by disjointed systems. In summary, it enables sales teams to work smarter, achieve better results, and do so more efficiently. ### 7. Efficient Centralization with Data Synchronization **Rating:** 4.0/5.0 stars **Reviewed by:** Youssef B. | Conseiller en assurance prévoyance , Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I appreciate the ability to synchronize data between multiple sources with Agentforce Sales. It's really convenient for managing emails and other types of connections with other operational work software. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The search tab located at the top of the page could be improved to follow the scrolling of the page without returning to the top. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to centralize customer data, ensuring traceability of requests and allowing AI integration. It synchronizes data from multiple sources and manages emails with other software. ### 8. Salesforce: Powerful Integrations, But Outdated UI, Rising Costs, and Minimal Support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Everyone else uses it, and sales reps expect us to have it. It’s the common platform, so there are lots of integration options. We try to connect everything to Salesforce, and we’re usually able to. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The UI / UX is old and doesn't look like it's been updated since 2002, it's pricing is expensive and goes up every year. There is zero support or onboarding help, to get any use out of the product you need to not only hire an implementation partner, but also get a salesforce admin for ongoing support. They are pushing AI hard, but have very little to offer. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Managing the sales process, providing data and other sales insights ### 9. Solid CRM that genuinely changed how our sales team operates **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Honestly, the pipeline visibility is what keeps me coming back. Being able to see exactly where each deal stands without having to dig through emails or chase people for updates has made a huge difference in how our team operates. The activity tracking is really solid too — it logs calls and emails automatically so nothing falls through the cracks. I also appreciate how customizable the dashboards are; I've set mine up to show exactly the metrics I care about without a lot of noise. It's one of those tools that took a little time to get used to, but once it clicked, I couldn't imagine managing a sales team without it. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The initial setup and onboarding can feel a bit overwhelming, especially for team members who aren't particularly tech-savvy. There's a lot going on and it takes some time before everything feels intuitive. The pricing is also on the higher end, which can be a tough sell when you're trying to get buy-in from leadership. And occasionally the page load times slow down a bit when you're pulling in large reports, though it's nothing that's been a dealbreaker for us. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Before we had a proper CRM, our sales process was a mess — deals were tracked in spreadsheets, follow-ups were inconsistent, and we had no real visibility into forecast accuracy. Agentforce Sales has fixed most of that. Our reps now have a clear view of their pipeline at all times, and managers can actually hold people accountable based on data rather than gut feeling. We've seen our close rate improve and the time spent on admin tasks has gone down noticeably. It's also helped a lot with onboarding new reps since everything is documented in one place. ### 10. Agentforce Sales Streamlines the Sales Process with Powerful Automation and Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Agentforce Sales is how it makes the entire sales process more organized and efficient. It centralizes all customer information in one place, which makes it much easier to track opportunities and manage relationships with clients. I also find the automation features very helpful, as they save time and allow me to focus on what really matters—closing deals and building strong customer relationships. Additionally, the reporting and forecasting tools provide clear insights into team performance, helping support more strategic decision-making. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One thing I dislike about Agentforce Sales is that it can feel quite complex and overwhelming at times, especially for new users. The interface isn’t always the most intuitive, which can make simple tasks take longer than expected. Additionally, customization—while powerful—can require a lot of time and technical knowledge to set up properly. I also find that performance can occasionally be slow when dealing with large amounts of data, which can interrupt workflow. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps solve the problem of scattered and disorganized customer information by bringing everything into a single, centralized platform. Instead of switching between different tools or spreadsheets, I can easily access all relevant data about leads, contacts, and opportunities in one place. This improves efficiency and reduces the risk of missing important details. It also addresses the challenge of managing and tracking the sales pipeline. With clear visibility into each stage of the process, I can prioritize tasks better and follow up with prospects at the right time, which increases the chances of closing deals. Another problem it solves is the amount of manual, repetitive work in sales. Through automation, tasks like data entry, follow-ups, and reminders are streamlined, saving time and allowing me to focus more on building relationships and generating revenue. Overall, these improvements make my workflow more organized, help me stay on top of opportunities, and support better decision-making through real-time data and reporting. ### 11. All-in-One Sales Platform That Streamlines Deal Management **Rating:** 5.0/5.0 stars **Reviewed by:** Deivis M. | Business Development Representative , Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I appreciate most about Salesforce Sales Cloud is its ability to bring together all customer and opportunity information within one intuitive platform. This centralization makes the sales process more efficient, enhances the accuracy of forecasting, and allows me to monitor every interaction. As a result, I can manage deals more effectively and accelerate the process of closing opportunities. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One aspect I find challenging about Salesforce Sales Cloud is that its extensive array of features can be overwhelming, especially for those who are new to the platform. While the customization options are robust and offer a lot of potential, making the most of them often demands extra time and effort to configure workflows and truly maximize the platform’s value. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud addresses the challenge of managing customer information spread across various channels and tools. By bringing together leads, opportunities, activities, and forecasting into a single platform, it enables me to stay organized, focus on the most important deals, and have a clear view of the entire sales pipeline. This not only boosts efficiency and enhances the accuracy of follow-ups, but also makes it easier for me to close more business with less manual work. ### 12. Intuitive, Customizable Agentforce Sales with Powerful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** corentin T. | Banquier, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how intuitive and customizable Agentforce Sales is—it makes managing leads, tracking opportunities, and automating workflows really efficient. The integration with other tools and its powerful analytics also help teams make smarter, faster decisions **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One downside is that Agentforce Sales can feel complex and overwhelming at first, especially for new users. Customization, while powerful, often requires technical expertise, and the cost can be quite high for smaller teams. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales (Salesforce Sales Cloud) mainly solves issues around disorganized sales processes, scattered data, and lack of visibility. Instead of using multiple tools like spreadsheets and emails, everything is centralized in one system, which makes it easier to manage leads and track deals . ### 13. Agentforce Tracks Interactions and Summarizes Account History Effortlessly **Rating:** 4.5/5.0 stars **Reviewed by:** Francois S. | Senior Digital Publisher, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce could track client's interactions, notice not actioned leads, can summarise account history before contacting the client. It can identify future outcome of campaign. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce is not going to help cleaning up our CRM (client database) so, if it is trained on current garbage, the performance is going to be subpart. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Hopefully it will provide much better User Interface for our staff and our users, especially replacing our Hybris solution that is totally outdated now. ### 14. A Game-Changer for B2B Relationship Management and Scalability **Rating:** 4.5/5.0 stars **Reviewed by:** Edward C. | Product Expert/Biz Tax **Reviewed Date:** February 04, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I appreciate that Salesforce Sales Cloud acts as the 'single source of truth' for our complex B2B landscape at TurboTax, providing 360-degree visibility into partner and corporate affiliate accounts. This complete view is crucial for managing relationships where every contract detail, communication history, and revenue forecast is available in one place. The workflow automation feature stands out, allowing us to automate routine follow-ups and renewal alerts, which frees up the team to focus on strategic relationship building rather than data entry. The integration with Tableau is also a huge plus, transforming raw data into actionable visual insights for our quarterly planning without having to leave the ecosystem. Salesforce scales effortlessly with Intuit's growth, managing high volumes of complex data without performance issues. The reporting tools and integration with Tableau help us generate accurate forecasts and visualize our pipeline health in real-time, which is essential for quarterly planning. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The sheer volume of features can be overwhelming for new users. The learning curve is steep; onboarding new team members requires significant dedicated training time to get them comfortable with our customized instance. Additionally, because the platform is so highly customizable, maintaining data hygiene requires constant vigilance and strict governance, or the data can get messy quickly. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud offers a 360-degree partner view and workflow automation, reducing manual work and enabling strategic focus. It scales effortlessly with our growth, integrates well for real-time analytics, and resolves fragmented data issues, enhancing unified view and operational agility. ### 15. The necessary evolution to scale the sales cycle **Rating:** 5.0/5.0 stars **Reviewed by:** Diana D. | Team leaders, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The best part is that Agentforce transforms your CRM from a simple contact library into an autonomous sales engine that works with you, eliminating administrative burdens and accelerating deal closures. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like least is the initial learning curve and the cost of advanced licenses, as setting up Agentforce correctly to be truly autonomous requires a considerable investment of time and specialized personnel. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Solve the problem of data fragmentation and repetitive manual tasks, allowing teams to focus on closing deals. This benefits me by increasing my productivity and accelerating the sales cycle through intelligent automation. ### 16. AI Agents That Automate Prospecting and Follow-Ups, Freeing Reps to Sell **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce brings AI agents directly into the sales workflow, which means tasks like prospecting, follow-ups, and data entry can happen automatically in the background. That frees reps up to focus on actual selling instead of admin work. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce is incredibly powerful, but that power comes at the cost of a steep learning curve and heavy reliance on configuration. It often requires dedicated admins or technical resources to fully unlock its value, which can slow teams down early on. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Traditionally, reps spend a huge portion of their day on admin tasks like updating CRM records, writing follow-ups, qualifying leads, and summarizing calls. Agentforce uses AI agents to automate those workflows, which dramatically reduces that manual burden. ### 17. Customizable Yet Complex CRM Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** February 03, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I use Salesforce Sales Cloud for running a sales operation, and it helps me track leads, accounts, and sales activity logging. I appreciate how it provides a live view of leads, deals, and pipelines, making it easier to route leads automatically. What I like most about it is the option for customization without the need for rebuilding, allowing me to tailor stages, fields, and layouts. Customizing stages effectively helps reps know exactly what is needed to move a deal forward, assists managers in spotting stalled deals, and aids in forecasting reality instead of hope. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Because it's easy to customize everything, teams often add too many stages, fields, and rules, which turns CRM into a chore instead of a tool. When there are too many required fields or poorly timed validations, a simple update turns into friction. Reps start doing the minimum to get to the last save button. The initial setup was also hard as it was challenging to decide what real sales stages were, what fields actually mattered, and what data must be required. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud for running sales operations. It helps me track leads, accounts, and sales activities. It provides a live view of leads, deals, and pipelines, with leads getting routed automatically. ### 18. Flexible, Robust CRM That Streamlines Lead Tracking and Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Tripti k. | Software Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud’s best thing is how flexible it is. It makes it easy to track every lead and check the different stages of a customer journey from a single platform. The automation also reduces manual effort by handling task reminders, email alerts, and workflows. Overall, it’s a very robust tool, and the friendly UI helps me get a good grasp of the entire system. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** 1.There are many options and menus available, which can feel frustrating for first-time users. Because of this, some guidance is needed to better understand how the system works. 2. Sometimes it takes time to load page. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** There are multiple benefits to using Salesforce Sales Cloud. It keeps everything organized for me in a single system for each client, which makes it much easier to manage information in one place. I can also track each task and workflow in a simple, straightforward way. ### 19. Rich Customer Demand Signals and Deal Visibility That Guide Product Decisions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** For my team, SF is the richest source of real customer demand, pain point and revenue signal. We mine opportunities, notes and lost deals to know what features the prospects are asking for during the sales cycle and/or to understand why are deals stalling or losing. This help us see what directly impacts the revenue than guessing. SF also helps to tie feature asks to deal size, pipeline or churn risk that helps the team justify the decision with commercial impact. The shared visibility into deals, blockers and customer conversations can help us jump right into strategic deals when product input is needed. The custom field configured in SF to collect the product feedback help pull opportunities using structured filter. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The reports and dashboard, though powerful, is very sophisticated. There is a huge learning curve before someone masters it. The way object and fields are associated in SF is a complex concept to make a beginner understand. So I spend quite some time on enablement when someone new joins, before they are ready to use the tool **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** SF Sales cloud help validate roadmap priorities with data. The churn and renewal dashboard, integrated with CS insights helps understand the how many lost deals cite missing reporting features. As this is integrated with our helpdesk tool, SF helps identify pre-sales promises vs post sales reality. The custom objects that collect product feedback, feature request and churn risk score helps the aggregate feedback tie to revenue, account segmnet and deal stage; thereby helps us make better decisions. The notes and chatter feature helps real time visibility and internal team co-ordination. ### 20. Powerful CRM with Stellar Customization and Integration **Rating:** 4.5/5.0 stars **Reviewed by:** abdo e. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really appreciate Salesforce Sales Cloud for its robust customization and seamless integration ecosystem. The Flow Builder is a standout feature because it lets me create complex business logic and automation without writing any code, which is efficient for scaling operations. I also find the AppExchange and the API-first approach to be game-changers, as they allow me to easily connect Salesforce with external data tools like Python scripts or SQL databases, ensuring clean and synchronized data flow. The ability to build custom objects tailored to our specific business needs, instead of being stuck with a generic structure, makes Salesforce an excellent solution for our workflow. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** While Salesforce Sales Cloud is powerful, there are a few areas that could be improved. The learning curve and complexity of the platform can be overwhelming, especially for new users or smaller teams without a dedicated admin. The initial setup and configuration are time-consuming. The interface performance, especially the Lightning Experience, can feel sluggish when generating complex reports or loading pages with many custom components; improving speed and responsiveness would be a plus. Pricing transparency is an issue; costs can escalate quickly with more users and third-party integrations from the AppExchange. A more flexible pricing structure for growing startups would be helpful. The mobile app doesn't offer the same deep customization and ease of use as the desktop version, particularly for managing complex data workflows on the go. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to eliminate data fragmentation, automate tasks to save time, and convert raw data into actionable insights. It centralizes customer interactions, automates lead routing, and provides real-time analytics for better revenue forecasting. ### 21. Strong Features, Easy Navigation, and Responsive Support **Rating:** 4.0/5.0 stars **Reviewed by:** Rosario T. | Sr. People Ops & Analytics, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I love that it has so many strong features and an easy navigation experience. It integrates with most of our tech stack in the company, which means we get to do our processes while keep good quality data between systems and platforms. The support team is always responsive and ready to help if we encounter any issues. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Although I understand it's such a big vendor with a solid platform, sometimes I believe that prices might be a bit too high for mid-size companies like ours. I've never encountered any performance issue in the platform itself but I do think sometimes it works reptty slow. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Keep clear track of our clients, prospects, opportunities, marketing campaigns, quality sources. ### 22. Keeps Everything in One Place with Clear Pipeline Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Navika M. | Pre sales engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It helps me keep everything in one place and lets me know how my pipeline currently looks. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** So far there is nothing that I dislike, but then when I get something, I will let you know. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helps me see which part of the pipeline I am at and how much I have completed, and how much time it will take for me to convert it. ### 23. Granular Resource Insights and Fast, Easy Dashboards **Rating:** 5.0/5.0 stars **Reviewed by:** Mohit K. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The most helpful pointers are that we can quickly introduce multiple fields for a particular case with which we can later pull attributes related to the level of effort or a resource's utilization to great granularity. One more thing is the ease creating dashboards and pull relevant insights very quickly. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Nothing to dislike as such but sometimes the functionality of internal tabs getting opened when ever anew case is opened or chatter or any other objects seems a bit difficult to manage sometimes. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** In my experience, it helps a lot with pulling ad hoc reports very quickly, which in turn supports better utilization of my resources. ### 24. User-Friendly and Easy to Learn CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Charles V. | Senior Sales Executive, Logistics and Supply Chain, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** We no longer use Salesforce Sales Cloud but we use to about 2 years ago, it was a great system for the years we used it but was outdated versus other platforms in the market. I liked the user friendly system they had which was pretty simple and easy to learn. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** How it quickly became outdated versus other CRM in the market, they did not adapt as quickly to AI and limited intergrations to lead generation tools. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** We no longer use Salesforce Sales Cloud, we decided to switch to a different CRM that is more price effective, more modern and comparable to salesforce. ### 25. Keeps Customer Info Organized and Saves Time with Smart Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Swati C. | Senior Loan Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It keeps everything about customers in one place, easier to stay organised. Saves lit of time plus automation of tasks helps to focus on more important tasks **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** For new users, can be little overwhelming. Customising it requires more time and effort. Also in reports, formulas are complicated to put **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helped me track reports and dashboards of all time team’s data. Also with help of automation, it reduced the TAT and errors ### 26. Essential Sales Tool with Great Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how Agentforce Sales helps me make better decisions quickly by providing useful insights into customers and deals. It also helps me understand which opportunities matter most, which makes it easier to stay on top of sales performance and track progress. I appreciate how easy it is to set up for basic use, especially with ready-made features that let non-developers configure workflows and other functionality in just a few clicks. On top of that, using Agentforce Sales with Slack for team updates and communication fits naturally into my day-to-day workflow and makes collaboration smoother. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes the AI suggestions don’t fully reflect the real situation and can come across as a bit generic. I’d prefer them to be more accurate, and it would really help if the app explained the reasoning behind each suggestion. Also, when I’m working with large sets of data and records, it can feel slow or heavy. It should run faster and offer stronger filtering and sorting logic so searches can be completed quickly. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to cut down on manual work, bring scattered data together, and reduce the risk of missed opportunities. It keeps all customer information in one place and automates routine tasks, so I can focus on the right leads and move deals forward more efficiently. ### 27. Faster Opportunity Prioritization with Strong Pipeline Management **Rating:** 4.5/5.0 stars **Reviewed by:** Gabriela C. | Sales rep, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Help sales reps prioritize opportunities faster, with pipeline and opportunity management tools that help teams keep deals moving and track progress. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Some of the AI and automation features can take a bit of time to learn before the team can fully take advantage of them. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Better lead conversion rates thanks to automated qualification and more personalized outreach. ### 28. Streamlined Sales Tasks with Effective Reminders **Rating:** 5.0/5.0 stars **Reviewed by:** Tony M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like being able to see what tasks are done and getting reminders for upcoming tasks. I also like being able to quickly find accounts and see what jobs still need to be completed. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I would like to find a way to be notified of completion of specific tasks so that any other tasks awaiting those can instantly begin moving forward. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps ensure tasks are assigned and completed for new sales, with reminders for upcoming tasks. I can quickly find accounts and see pending jobs, which makes managing sales tasks much more efficient. ### 29. Efficient Sales Solution with User-Friendly Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Edwin M. | Real Estate Broker **Reviewed Date:** January 27, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think Salesforce Sales Cloud is pretty fast, which makes transactions on the sales floor efficient. I like the ease of use; it helps me interact with customers and sell or upsell effectively. I use it every day on the tab while moving between different locations, and it supports me in looking up customer background information easily by just typing in their phone number or account number. This efficient access to customer records enables me to pitch different solutions that we sell. Compared to other tools, Salesforce Sales Cloud is just faster and easier to use, even if you need any training. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes we're having issues with connection at different locations even though my iPad has a data plan. Inside our sites on our Wi-Fi, it gives me hiccups, and I have to close all the applications and then restart. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to quickly access customer background info with a phone or account number. It helps me interact with customers, pitch solutions, sell, and upsell effectively. ### 30. Powerful AI-Driven Data Collection and Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Renata A. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** i like that we can collect data and use AI with it **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think this platform is somewhat hard to use; it doesn’t feel as straightforward as other external platforms. On top of that, the price is quite high. Since it's such a big company, it's also not that easy to get support on smaller questions - but, we can easily get those answers on google/chatgpt. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It's integrated with salesforce, so that's a plus. With that, we can measure how our team is working quite easily, and do performance reviews based on that. It is a reliable platform as well, that doesn't have lots of bugs overall. ### 31. Streamlined Lead Management with Enhanced Sales Pipeline Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul H. | Senior Demand Generation Specialist , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I use Salesforce Sales Cloud to manage leads, track them, and keep all client interactions organized in one place. I like the visibility it gives into the sales pipeline, making it easier to see deal progress and plan the next steps. It helps me quickly see which deals are moving forward and which ones need follow-up, so I can prioritize my time better. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Some tasks require too many clicks, so simplifying certain workflows would make it more efficient. The initial setup was decent but it required some customization and guidance to get everything running smoothly. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud helps me manage leads, track client interactions, and avoid losing track of conversations. It keeps everything organized in one place, making it easier to follow and manage deals. ### 32. Sales Force Keeps All My Clients Organized in One Easy Database **Rating:** 5.0/5.0 stars **Reviewed by:** Danny W. | Admissions at the Haven, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I love that Sales Force organizes all my clients into one easy database. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Whenever I am writing notes on a client and another call comes in it knocks me off that file and clicks over to the new call without me able to save my notes **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It keeps the business side of this job organized ### 33. Complete platform for Sales enablement **Rating:** 5.0/5.0 stars **Reviewed by:** Josh M. | Founding Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The speed with which you can support a sales organization is exceptional. Existing templates and the expansive platform make it easy for experienced partners to implement and easy for the end users and their team to use. Support was good and now it is outstanding because salesforce knows how to support salesforce. The addition of slack makes it easy to use each day and to connect to your other daily tools like email. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I can't say that I dislike their flagship product. It has received so much love and care that I can't find something to complain about. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** For us, Agentforce sales has so many capabilities, it makes it easier for us to care for our customers. ### 34. Efficient Data Management with Room for Visual Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Anadi S. | Associate - Growth Strategy, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like using Agentforce Sales to access my opportunities and maintain task hygiene efficiently. It helps me manage my data and deadlines well, with each name, email, and title all in one place, offering ease of access. I appreciate its capabilities to make reports and CSV sheets efficiently. I also find the interface good, with many options and features that make it very informative. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The graphs and stats could be better. The theme can also be worked on. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to access opportunities and maintain task hygiene. It manages my data and deadlines well, consolidating names, emails, and titles. Reporting capabilities and CSV sheet creation are efficient, and the interface is informative. ### 35. Powerful sales tool that keeps you organised and focused on closing deals **Rating:** 5.0/5.0 stars **Reviewed by:** Donavan D. | Training Manager, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What’s really interesting now is the AI side (Agentforce). It can help with things like prospecting, drafting emails, and even prioritising which deals to focus on. So instead of just being a system you update, it actually feels like it’s helping you move deals forward. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One of the biggest drawbacks is how complex it can feel at first. There’s a lot going on in the system **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I spend more time actually talking to clients and closing deals I don’t have to worry about forgetting follow-ups or losing track of opportunities I have better visibility of my pipeline, so I know where I stand at any time ### 36. Integrate and Optimize with Some Integration Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Santiago N. | Team Lead Paralegal, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really liked the way you could create dashboards from certain tasks and activities, as it allowed for a better flow or control of the activities that were available. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I believe that integration with other applications, for example, in our case RingCentral, was quite a priority and the integration sometimes failed many times. Integration with other systems was sometimes not the best. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helped us to have the entire legal system in one place, allowing us to find cases, notes, documents, and control inventory, ensuring that no information or cases are lost within the firm. ### 37. Streamlined Agency Operations with Comprehensive Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Punnareddy p. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how Salesforce Sales Cloud allows for creating and tracking opportunities through all stages until they close as won. I find the complete account, contact, and opportunity tracking of agencies very beneficial. It also helps in generating reports as needed. The initial setup was easy; we just procured the licenses and started. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I find the Einstein Activity Capture feature a bit problematic because if we enable it, it has some dependencies and either one feature will work but both features will not work at the same time. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud connects different agencies, maintains hierarchical relationships, and tracks bookings. It allows complete account, contact, and opportunity tracking and helps generate reports as needed. ### 38. Salesforce: User-Friendly CRM with Great Features and Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Sameh H. | Finance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce is a leader in CRM tools, with great features and a user-friendly UI, making it a strong tool overall. Agentforce Sales also integrates with a large number of other tools we use in our company, which makes it easier to fit into our existing workflow. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The tool is great overall. That said, some components feel outdated and could use an upgrade, and the price of the tool is very expensive. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Typically, companies have large sales teams because they’re tied to revenue growth as quote carriers. With Agentforce Sales, there isn’t the same need for a large team anymore, since you can do more with less. ### 39. Easy to Use, Highly Customizable Salesforce with Seamless Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Phillip S. | Senior Customer Success Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce is easy to use, and the customization available for new fields allows my organization to track, filter, and report on exactly what is important to us. It also integrates seamlessly with the other software in our tech stack. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Given the large amount of data and customization, load times can be a little slow. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce has all the information, gathered from everyone who interacts with customers, all in one place. I can also find historical information, contact information, and anything else I need to manage my relationships with leads/customers. ### 40. Essential for Sales and Customer Management **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek P. | Senior Security Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I use Agentforce Sales for all the end-to-end sales and customer information management. I like how it eases customer onboarding, opportunity creation, and tracking each stage of the sales process. I appreciate the platform's acceptance and the end-user reports. The reports provide comprehensive end-to-end customer information, including the current stage and specific types of customer handling reports, capturing each customer's solution evaluation stage, buying timeline, and data representation accurately. The initial setup was pretty easy. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** nothing specific **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales simplifies customer onboarding, opportunity creation, and tracks each sales stage. I like how it captures end-to-end customer information and handles reports, helping evaluate solutions and timelines accurately. ### 41. Highly Customizable, Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Nora D. | Buisness Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how much opportunity there is to customize your platform. We are able to use it for events, conversations, opportunities, and more, which makes it so any part of our business we can put into CRM. I also found the initial setup to be super easy. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think sometimes the wording it uses for things such as products etc gets confusing. We aren’t a tech company per se so I wish it was simpler. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales (formerly Salesforce Sales Cloud) for tracking sales conversion numbers and knowing who on my team is talking to so we don’t duplicate opportunities. ### 42. AI-Powered CRM That Streamlines Our Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Hans M. | Information Technology Help Desk Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like the fact that they use AI to improve the workflow, along with other features within the CRM that other platforms may or may not use yet in their interface. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** This may have already been addressed, but it would be great if Salesforce had a stronger contingency plan for login issues, especially to reduce the risk of accidental exposure caused by DNS problems and similar incidents. From a security standpoint, having clearer safeguards and response steps for situations like these would be reassuring going forward. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The workflow has been improving with the implementation of the AI Agents, which has personally been helpful for me. ### 43. Seamless CRM with Deep Analytics and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I use Agentforce Sales for CRM and data analysis. I appreciate the ability to have all contacts and integrations in one CRM with ease to connect with other relatable applications. I like the reporting and customer interactions through deep analytics. The initial setup was pretty easy, and the setup team is always very helpful in all initial setups, providing tools and guides to make it a smooth transition. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** There is nothing we do no like about Agentforce Sales **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales collects all contacts and integrations in one CRM, easing connection with other applications. I like the reporting and customer interactions through deep analytics. ### 44. Streamlined Sales Processes with Powerful CRM Features **Rating:** 4.5/5.0 stars **Reviewed by:** Vidhya S. | Senior Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how Salesforce Sales Cloud provides a centralized view of customer and sales data, making it easy to track leads, opportunities, and activities in one place. This centralization improves visibility and accountability. The dashboards and reports are especially useful for monitoring performance and forecasting. I also appreciate the automation features, which help reduce manual work and save time. Overall, the platform supports better decision-making and smoother collaboration across teams. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One area that could be improved is usability, as the interface can feel complex and overwhelming for new users. Some features require extensive customization or admin support, which can slow things down. Reporting and dashboards, while powerful, can also be time-consuming to set up, and performance may lag when handling large volumes of data. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud for managing leads, tracking opportunities, and centralizing customer data. It streamlines sales processes, enhances pipeline visibility, and supports better decision-making. The dashboards and automation features save time and improve collaboration across teams. ### 45. AI-Powered Sales Platform with Room for Simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2016 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like the sales execution platform of Agentforce Sales because it's AI-powered. This really helps in managing leads, opportunities, forecasting, and sales automation. I also like how it improves seller productivity and assists in sales coaching. It's great that it enables our team to focus more on closing business and customer relationships rather than dealing with logistics. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think one area of improvement is the learning curve and the overall platform complexity for the non-users and nontechnical sales team. Because this is a very powerful and highly customizable platform, I think any kind of additional AI capabilities are promising, which will improve the ease of implementation and faster time to value. I also think the biggest opportunity is improving ease of admin simplicity and configuration and faster onboarding of complex sales workflows. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales enhances seller productivity with AI-powered capabilities and automation, provides intelligent lead prioritization, next best action recommendations, and real-time visibility into pipeline health. It standardizes sales workflows and improves forecast accuracy. ### 46. Integration Prowess with a Few Data Management Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Utkarsh M. | Senior Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like Salesforce Sales Cloud's integration with HubSpot since all the data from HubSpot syncs to Salesforce smoothly. It's really convenient to have all contacts from a marketing campaign synced, allowing me to see each contact's campaign history. The data syncing for contacts and their organization is seamless, making it easier for sales and marketing teams to get campaign-enrolled contact data in Salesforce. Additionally, the ability to check if a contact is a lead or a contact and view associated campaigns is very helpful. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I don't like that duplicate accounts happen quite regularly in Salesforce Sales Cloud when a new contact is added. It sometimes doesn't associate with the already created account but creates a new one for the same organization, leading to having duplicate accounts of a single company. This results in multiple accounts for the same company, and when new contacts come in, they get divided among these accounts. This division means that some contacts go to one account and some to another, which becomes confusing when opportunities are linked only to one of these accounts. Also, the initial setup wasn't very easy due to a lot of data migration. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to manage multiple deals, campaigns, and reports for my sales team. It solves the problem of maintaining a detailed database of the entire sales funnel, tracking which opportunity is at what stage, and integrates communications and details like order form delivery and account size. ### 47. Single Source of Truth with AI-Powered Trends & Sales Forecasting **Rating:** 5.0/5.0 stars **Reviewed by:** Riya G. | Data analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It pulls all your messy data together into one clean “single source of truth,” so you don’t have to waste time hunting down files. It also uses AI to automatically spot trends and forecast future sales, which saves you from having to build every report by hand. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It has strict “governor limits” that can abruptly halt your work if you try to process too many records at once. The built-in reporting tools are often too clunky for deeper analysis, which ends up pushing you toward expensive add-ons just to get the clear insights you need. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Problem it solves: It breaks down “data silos” by bringing together messy customer and sales information into one clean, reliable “single source of truth.” How you benefit: You save hours of manual work because the AI automatically cleans up your data and helps surface important trends, so you can focus on what matters instead of chasing inconsistencies. ### 48. Using Salesforce for Nonprofit Grants Management **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory A. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Simple, ease of use. No cost for nonprofits. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce requires a basic understanding of CRMs. This is not as much a dislike as it is a learning curve challenge for users. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Collecting and maintaining data on grants. Writing and creating impact reports. This makes creating reports easier for us. ### 49. Automation and Complete Visibility, But with a Steep Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Santiago R. **Reviewed Date:** January 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really like the complete visibility (360 degrees) of each client that Salesforce Sales Cloud offers. I can see the entire interaction history on a single screen, which eliminates the need to jump between different applications and helps keep the whole team aligned. The automation of follow-ups is another feature I appreciate, as the system creates automatic reminders and workflows that ensure no potential client is left unattended. I also integrate Salesforce with Gmail and Google Calendar, which is essential because it allows all the emails I send to clients to be automatically recorded, and it syncs my meetings, saving me a lot of time. Switching from Excel spreadsheets to Salesforce was a quality leap because now everything is centralized and automated, making us much more efficient. Once the initial technical setup phase is overcome, Salesforce Sales Cloud delivers incredible results. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like the least is that the learning curve is very steep. For a new user, the interface can be overwhelming due to the huge number of tabs and options. I think the user experience (UX) could be simplified a bit so that the basic functions are more intuitive without the need for so much prior training. To be honest, the initial setup was a challenge. It's not something that can be done in an afternoon. It required time to map all our processes and customize the fields. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to manage leads and track sales opportunities. Solve the loss of prospects by automating follow-ups and offer complete customer visibility, centralizing information and improving coordination and efficiency. ### 50. Effortless CRM with Streamlined Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Lee C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think the best thing about Agentforce Sales is that it's easy to use. It compiles all the information, which allows me to be more efficient. It's valuable because it saves me time to locate a customer and answer any questions they may have, as all the data is in one spot. I find the setup to be very easy as well. I've never had any real issues with it, and it's pretty thorough. For me, it's basic and straightforward. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It sometimes runs slow **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales improves communication, compiling all customer data in one place for efficiency and easy access, saving time on locating customer information and answering questions. ## Agentforce Sales (formerly Salesforce Sales Cloud) Discussions - [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) - 8 comments, 2 upvotes - [How do you manage high volume of duplicated data?](https://www.g2.com/discussions/how-do-you-manage-high-volume-of-duplicated-data) - 3 comments, 2 upvotes - [How are other organizations utilizing SFDC for application of price uplift annually in their Renewal Contracts, both for 12 month and multi-year arrangements?](https://www.g2.com/discussions/how-are-other-organizations-utilizing-sfdc-for-application-of-price-uplift-annually-in-their-renewal-contracts-both-for-12-month-and-multi-year-arrangements) - 1 comment, 2 upvotes - [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) - 11 comments, 3 upvotes - [How do I merge two contacts in the same account on on main screen if that's possible?](https://www.g2.com/discussions/15673-how-do-i-merge-two-contacts-in-the-same-account-on-on-main-screen-if-that-s-possible) - 6 comments, 2 upvotes - [View Agentforce Sales (formerly Salesforce Sales Cloud) pricing details and edition comparison](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-05-27+08%3A17%3A37+-0500&secure%5Bsession_id%5D=28fa994d-461c-4860-9289-561c12424f5f&secure%5Btoken%5D=bf6357c9dba36852e12c1e40dcd94ca6e2efee710357b7f6af939efc78e18a88&format=llm_user) ## Agentforce Sales (formerly Salesforce Sales Cloud) Integrations - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - [Aadhaar Verification API](https://www.g2.com/products/aadhaar-verification-api/reviews) - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - [Adobe Analytics](https://www.g2.com/products/adobe-analytics/reviews) - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Adobe Target](https://www.g2.com/products/adobe-adobe-target/reviews) - [Adyen Payments](https://www.g2.com/products/adyen-payments/reviews) - [AgencyZoom](https://www.g2.com/products/vertafore-agencyzoom/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Financial Services (formerly Salesforce Financial Services Cloud)](https://www.g2.com/products/agentforce-financial-services-formerly-salesforce-financial-services-cloud/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Alianza UCaaS](https://www.g2.com/products/alianza-ucaas/reviews) - [Amazon AppFlow](https://www.g2.com/products/amazon-appflow/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Amazon Web Services AI](https://www.g2.com/products/amazon-web-services-ai/reviews) - [Ambition](https://www.g2.com/products/ambition/reviews) - [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [Arduino IDE](https://www.g2.com/products/arduino-ide/reviews) - [Atlassian Atlas](https://www.g2.com/products/atlassian-atlas/reviews) - [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) - [Avochato](https://www.g2.com/products/avochato/reviews) - [AWS Cloud9](https://www.g2.com/products/aws-cloud9/reviews) - [AWS Cloud Development Kit (AWS CDK)](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews) - [AWS Glue](https://www.g2.com/products/aws-glue/reviews) - [Axcient x360Cloud](https://www.g2.com/products/axcient-x360cloud/reviews) - [Axcient x360Recover](https://www.g2.com/products/axcient-x360recover/reviews) - [Axcient x360Sync](https://www.g2.com/products/axcient-x360sync/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Benelinx Agency Management Solution](https://www.g2.com/products/benelinx-agency-management-solution/reviews) - [Bitbucket](https://www.g2.com/products/bitbucket/reviews) - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) - [Boomi](https://www.g2.com/products/boomi/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [CallHippo](https://www.g2.com/products/callhippo/reviews) - [CallHippo AI Voice Agent](https://www.g2.com/products/callhippo-ai-voice-agent/reviews) - [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) - [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) - [Chili Piper](https://www.g2.com/products/chili-piper/reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Cirrus Insight](https://www.g2.com/products/cirrus-insight/reviews) - [Clari](https://www.g2.com/products/clari/reviews) - [Clay](https://www.g2.com/products/clay-com-clay/reviews) - [Cloudingo](https://www.g2.com/products/cloudingo/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [Cognism](https://www.g2.com/products/cognism/reviews) - [CommunityWFM](https://www.g2.com/products/communitywfm/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Conga CLM](https://www.g2.com/products/conga-conga-clm/reviews) - [Conga Composer](https://www.g2.com/products/conga-composer/reviews) - [CONQUER](https://www.g2.com/products/conquer/reviews) - [Copado DevOps](https://www.g2.com/products/copado-devops/reviews) - [Creditsafe](https://www.g2.com/products/creditsafe/reviews) - [Cvent Webinar](https://www.g2.com/products/cvent-webinar/reviews) - [Databricks](https://www.g2.com/products/databricks/reviews) - [DealHub](https://www.g2.com/products/dealhub/reviews) - [Delighted](https://www.g2.com/products/delighted/reviews) - [Descartes MacroPoint](https://www.g2.com/products/descartes-macropoint/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [DocEx](https://www.g2.com/products/docex/reviews) - [Docusign](https://www.g2.com/products/docusign/reviews) - [Dreamdata](https://www.g2.com/products/dreamdata/reviews) - [Dropbox Sign (formerly HelloSign)](https://www.g2.com/products/dropbox-sign-formerly-hellosign/reviews) - [Ease](https://www.g2.com/products/employee-navigator-ease/reviews) - [Elate](https://www.g2.com/products/elate/reviews) - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews) - [Esri ArcGIS](https://www.g2.com/products/esri-arcgis/reviews) - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - [Expensify](https://www.g2.com/products/expensify/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [FormAssembly](https://www.g2.com/products/formassembly/reviews) - [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshdesk and Freshservice](https://www.g2.com/products/freshdesk-and-freshservice/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [Gallabox](https://www.g2.com/products/gallabox/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Genysis](https://www.g2.com/products/genysis/reviews) - [GeoSTORM](https://www.g2.com/products/geostorm/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [GoGuardian Admin](https://www.g2.com/products/goguardian-admin/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics for G Suite](https://www.g2.com/products/google-analytics-for-g-suite/reviews) - [Google Cloud BigQuery](https://www.g2.com/products/google-cloud-bigquery/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Great Question](https://www.g2.com/products/great-question/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [Harver](https://www.g2.com/products/harver/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [IBM Db2](https://www.g2.com/products/ibm-db2/reviews) - [IDfy](https://www.g2.com/products/idfy/reviews) - [Inspire Planner](https://www.g2.com/products/inspire-planner/reviews) - [intalk.io](https://www.g2.com/products/intalk-io/reviews) - [Intelligent WorkFlow](https://www.g2.com/products/intelligent-workflow/reviews) - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Ironclad](https://www.g2.com/products/ironclad/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jira Cloud for Sheets](https://www.g2.com/products/jira-cloud-for-sheets/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [Kiwi for Gmail](https://www.g2.com/products/kiwi-for-gmail-kiwi-for-gmail/reviews) - [LARA](https://www.g2.com/products/neura-robotics-lara/reviews) - [lemlist](https://www.g2.com/products/lemlist/reviews) - [LinkedIn Job Search](https://www.g2.com/products/linkedin-job-search/reviews) - [LinkedIn Marketing Solutions](https://www.g2.com/products/linkedin-marketing-solutions/reviews) - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews) - [LinkSquares](https://www.g2.com/products/linksquares/reviews) - [Loopio](https://www.g2.com/products/loopio/reviews) - [Luna AI](https://www.g2.com/products/luna-launches-inc-luna-ai/reviews) - [Lusha](https://www.g2.com/products/lusha/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Market Inside](https://www.g2.com/products/market-inside/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [MCUBE Autodialer](https://www.g2.com/products/mcube-autodialer/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft PowerPoint](https://www.g2.com/products/microsoft-powerpoint/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Mindtickle](https://www.g2.com/products/mindtickle/reviews) - [Mission Control](https://www.g2.com/products/mission-control/reviews) - [Momentum](https://www.g2.com/products/momentum-momentum/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Natterbox](https://www.g2.com/products/natterbox/reviews) - [nCino Cloud Banking Platform](https://www.g2.com/products/ncino-cloud-banking-platform/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [NexGen FMS](https://www.g2.com/products/nexgen-fms/reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) - [Objectivity/DB](https://www.g2.com/products/objectivity-db/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OMS+](https://www.g2.com/products/oms/reviews) - [Oracle CPQ](https://www.g2.com/products/oracle-cpq/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Oracle EBS Financials](https://www.g2.com/products/oracle-ebs-financials/reviews) - [Oracle E-Business Suite](https://www.g2.com/products/oracle-e-business-suite/reviews) - [Oracle Eloqua](https://www.g2.com/products/oracle-eloqua/reviews) - [Oracle Financial Reporting Compliance Cloud](https://www.g2.com/products/oracle-financial-reporting-compliance-cloud/reviews) - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - [Pardot (by Salesforce)](https://www.g2.com/products/pardot-by-salesforce/reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - [PerfectQuote](https://www.g2.com/products/perfectquote/reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - [Postman](https://www.g2.com/products/postman/reviews) - [Procore](https://www.g2.com/products/procore/reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuotaPath](https://www.g2.com/products/quotapath/reviews) - [Rattle](https://www.g2.com/products/rattle/reviews) - [Reachdesk](https://www.g2.com/products/reachdesk/reviews) - [Recurly](https://www.g2.com/products/recurly/reviews) - [Responsive, formerly RFPIO](https://www.g2.com/products/responsive-formerly-rfpio/reviews) - [RevolutionParts](https://www.g2.com/products/revolutionparts-revolutionparts/reviews) - [Ricochet360](https://www.g2.com/products/speed-to-contact-llc-ricochet360/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [RingCentral Events](https://www.g2.com/products/ringcentral-events/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [Rippling IT](https://www.g2.com/products/rippling-it/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Salesforce CRM Analytics (formerly Tableau CRM)](https://www.g2.com/products/salesforce-crm-analytics-formerly-tableau-crm/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [Salesforce Marketing Cloud Account Engagement](https://www.g2.com/products/salesforce-marketing-cloud-account-engagement/reviews) - [Salesforce Marketing Cloud Intelligence (formerly Datorama)](https://www.g2.com/products/salesforce-marketing-cloud-intelligence-formerly-datorama/reviews) - [Salesforce Spiff](https://www.g2.com/products/salesforce-spiff/reviews) - [SalesIntel](https://www.g2.com/products/salesintel/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Salestrail](https://www.g2.com/products/salestrail/reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [Seamless (formally Seamless.AI)](https://www.g2.com/products/seamless-formally-seamless-ai/reviews) - [Seismic Enablement Cloud](https://www.g2.com/products/seismic-enablement-cloud/reviews) - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Slack Integration+ for Jira](https://www.g2.com/products/slack-integration-for-jira/reviews) - [Smartsheet](https://www.g2.com/products/smartsheet/reviews) - [SnapLogic Intelligent Integration Platform (IIP)](https://www.g2.com/products/snaplogic-intelligent-integration-platform-iip/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Softphone.Pro](https://www.g2.com/products/softphone-pro/reviews) - [Spiff](https://www.g2.com/products/spiff-2025-09-29/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [Streamline](https://www.g2.com/products/gmdh-streamline/reviews) - [SurveyVista](https://www.g2.com/products/surveyvista/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Thomson Reuters CLEAR Salesforce Integration](https://www.g2.com/products/thomson-reuters-clear-salesforce-integration/reviews) - [Totango](https://www.g2.com/products/totango/reviews) - [Trailhead](https://www.g2.com/products/trailhead/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Twilio SendGrid Email API](https://www.g2.com/products/twilio-sendgrid-email-api/reviews) - [Veeva CRM](https://www.g2.com/products/veeva-crm/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Visual Studio Code](https://www.g2.com/products/visual-studio-code/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Workday Compensation](https://www.g2.com/products/workday-compensation/reviews) - [Xactly](https://www.g2.com/products/xactly/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) - [Zillow Premier Agent](https://www.g2.com/products/zillow-premier-agent/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [ZoomInfo Marketing](https://www.g2.com/products/zoominfo-marketing/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [Zuora](https://www.g2.com/products/zuora-zuora/reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Cartography** - Map Design - Vector Mapping - Data Visualization - Overlaying **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Revenue Sourcing and Forecasting** - Revenue History - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Territory Mapping** - Custom Territory Mapping - Strategic Selling - Automatic Rep Assignment **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration **Sales Performance Features - Sales Planning** - Account Scoring - Revenue Planning - Account Segmentation - Sales Performance - Sales Forecasting - Integrations - Scenario Modeling **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Enablement** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Content Management** - Content Import - Content Creation - Templates - Advanced Search - Content Storage **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Analysis** - Predictive Analysis - Distance Analysis - Spatial Analysis - Data Stream **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Marketing Leads - Contact Capture **Route Planning** - Lead Priority - Optimized Sales Routes - Map Directions **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Territory Management - Sales Planning** - Territory Management - Territory Planning **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Analytics** - Reporting - Alerts - Account-Based Engagement - Content Utilization **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Reporting** - Data Transformation - WYSIWYG Design - API Integrations **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Sales Performance Management** - Gamification - Performance Dashboards - Sales Rep Tracker **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Quota & Capacity Management - Sales Planning** - Quota Management - Capacity Management - Quota Planning **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Presentation and Forms** - Video and Interactive Media - Digital Contracts - E-signature **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Sales Planning** - Autonomous Task Execution - Multi-step Planning **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling **Platform** - Data Synchronization - Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Learning Management - Sales Enablement** - Sales Training - Sales Coaching - Sales Onboarding **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Revenue Enablement - Sales Enablement** - Cross-Functional Alignment - AI and Automation - End-to-End Customer Journey Insights **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications ## Top Agentforce Sales (formerly Salesforce Sales Cloud) Alternatives - 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