# Agentforce Sales (formerly Salesforce Sales Cloud) Reviews
**Vendor:** Salesforce  
**Category:** [CRM Software](https://www.g2.com/categories/crm)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 25,794
## About Agentforce Sales (formerly Salesforce Sales Cloud)
Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management



## Agentforce Sales (formerly Salesforce Sales Cloud) Pros & Cons
**What users like:**

- Users love the **feature-rich capabilities** of Agentforce Sales, enhancing seller productivity and customer engagement. (3167 reviews)
- Users value the **ease of use** of Agentforce Sales, enjoying quick access to all customer information effortlessly. (2065 reviews)
- Users praise **lead management capabilities** of Agentforce Sales, enhancing customer experience and team collaboration. (1174 reviews)
- Simple (1117 reviews)
- Salesforce Integration (991 reviews)
- Integrations (879 reviews)
- Users value the **extensive customization options** of Agentforce Sales, tailoring it effectively for unique business needs. (843 reviews)
- Helpful (818 reviews)
- Users value the **extensive customizability** of Agentforce Sales, tailoring it effectively to meet diverse business needs. (805 reviews)
- Sales Management (804 reviews)

**What users dislike:**

- Users find the **learning curve steep** due to complex configurations and difficulties in report building for newcomers. (1092 reviews)
- Users find **Salesforce Sales Cloud overly complicated** and time-consuming to set up, especially for smaller teams. (791 reviews)
- Complexity (682 reviews)
- High Complexity (622 reviews)
- Users find the **pricing model prohibitive** , especially for smaller companies, affecting affordability and value perception. (612 reviews)
- Users find that **limited features** hinder customization and reporting, requiring time and expertise for effective setup. (584 reviews)
- Users find **missing features** like quoting for subscriptions and easy list creation hinder their efficiency in Agentforce Sales. (566 reviews)
- Limited Customization (554 reviews)
- Learning Difficulty (543 reviews)
- Not Intuitive (474 reviews)

## Agentforce Sales (formerly Salesforce Sales Cloud) Reviews
  ### 1. Easy to Use and Secure—Helps Me Understand Customers Better

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cindy F. | Manager of Technology, Development and Support, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 12, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It’s easy to use, and the information feels safe, so I have a better understanding of the customer.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I don’t like that, for Colombia, there isn’t a telephone box.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It helps me understand my customers better, and it allows our relationship to improve and sales to grow.

  ### 2. User-Friendly and Efficient for Documentation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Heeral K. | Quality Associate, Enterprise (> 1000 emp.)

**Reviewed Date:** March 26, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like that Agentforce Sales is user-friendly. As a reviewer, I appreciate being able to add comments and documents from my end, which is really helpful. Also, I find that the documents are easily retrievable during audits.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The file upload size can be increased. Some user manual should be there on the website in form of file or video.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Agentforce Sales for proper documentation post-events with doctors, adding comments, and retrieving documents easily during audits.

  ### 3. Seamless Order Updates and Effortless Email Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Robin I. | Dispatcher, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 14, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I work with a client that utilizes Salesforce and find it useful to update order status. The integration with email for new orders and being able to update existing orders is easy to navigate and understand.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

When clicking on the link in the new order email, it would be beneficial to have the app take me straight to the order instead of logging in then typing/pasting the work order in the search field.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

The advantages of using the dashboard help keep track of outstanding work orders, parts and technicians' work.

  ### 4. Keeps Multifunctional Teams Aligned Across Large Projects

**Rating:** 5.0/5.0 stars

**Reviewed by:** Peyton D. | Business Development Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like being able to navigate large projects across my multifunctional teams, and it makes it easier to stay aligned as we work together.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I found that it wasn’t particularly user-friendly, and it had a noticeably steeper learning curve than we’re used to.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Reps spend too much time on admin work and not enough time selling, so Agentforce Sales really helps eliminate that extra burden that can put dents in margins.

  ### 5. The Best CRM for Keeping Track of Leads

**Rating:** 5.0/5.0 stars

**Reviewed by:** Easton W. | Inside Sales Representative, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 27, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like that it keeps track of my leads, and I think it’s the best CRM out there. I also think its easy to use. I've never had training on it but am able to use the software effortlessly. I use it everyday.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Nothing in particular. I still think Salesforce is the leader for sales teams.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I have over 700 accounts or customers that I need to keep track of. Salesforce Sales Cloud helps me manage them, set reminders for follow-ups, and stay on top of my most important tasks.

  ### 6. A very efficient way to organize your business through salesforce sales cloud.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kanishka  R. | Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 22, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce Sales Cloud brings together all customer and sales data in one place, which makes it much easier to manage the full sales cycle — from lead generation to deal closure. The biggest advantage is its 360-degree view of the customer, so sales teams can track interactions, opportunities, and account history without jumping across tools.

The platform is also very flexible and customizable. Page layouts, fields, automation, and reports can be tailored to match our exact sales process rather than forcing us into a rigid system. The automation features (workflows, process builder, flows) save a lot of time by removing manual follow-ups and ensuring consistency.

Another highlight is the robust reporting and dashboards — we get real-time visibility into pipeline, forecasts, and performance metrics, which helps managers make informed decisions quickly. And because it’s a cloud platform, it integrates well with other tools (like email, marketing automation, and service platforms) and works seamlessly on mobile.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

While powerful, Salesforce Sales Cloud can feel overwhelming for new users. The interface has a lot of options and menus, which makes the learning curve steep without proper training.

Customization is a double-edged sword — it’s great for flexibility, but it often requires experienced admins or developers to configure advanced automation, integrations, or reports. That can mean higher implementation and maintenance costs compared to simpler CRMs.

Another challenge is speed and usability: with large data volumes, reports and dashboards can take longer to load, and switching between records isn’t always as smooth as it could be. Finally, licensing and add-on costs can add up quickly, which makes it less budget-friendly for smaller teams.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Before Salesforce, our sales data was scattered across spreadsheets, emails, and multiple tools, which made it difficult to track opportunities and forecast accurately. Sales Cloud centralizes all of that information, giving us a single source of truth for leads, contacts, accounts, and opportunities.

It has solved the problem of pipeline visibility — managers can now see real-time deal progress, spot bottlenecks, and forecast revenue with much higher accuracy. For individual sales reps, automation features like task reminders, follow-up notifications, and email integration ensure that no lead or opportunity falls through the cracks.

Collaboration between sales, marketing, and service teams has also improved since everyone works off the same platform. This has led to faster response times for customers and smoother handoffs between teams.

Overall, Salesforce Sales Cloud has helped us shorten our sales cycle, improve win rates, and make data-driven decisions, ultimately driving both efficiency and revenue growth.

  ### 7. Excellent platform to build on

**Rating:** 5.0/5.0 stars

**Reviewed by:** John R. | VP Product Management, Enterprise (> 1000 emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

As a Salesforce partner, we offer multiple products built on Salesforce.  The ability to quickly deliver new feature releases and products to market is excellent.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The depth of configurability for our customers can create difficulties if customers are not well prepared to manage their installation.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

The products we deliver help hotel chains, stadiums and other event venues manage their above and on-property sales activities.  In addition, our solution manages meeting space at the hotel from contract to event delivery.  Being able to build objects quickly, and then rely on Salesforce's built in capabilities for reporting, workflow management (and all of the other Salesforce capabilities) allows Amadeus to focus on delivering the specific capabilities that hotels need and want.

  ### 8. Great for Tracking Leads, But Customization Can Be Confusing

**Rating:** 3.5/5.0 stars

**Reviewed by:** Melina V. | Business consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 09, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like it because I am able to keep up with my leads and sales cycle/deals!

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce is different based off the company I work with! this one I'm not a fan of because of the notes section. its kind of all over the place.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

its helping me stay on top of all of my prospects and leads. I handle over 500 accounts so this helps me organize them . Love using last activity date feature.

  ### 9. All Leads and Sales Data Organized in One Place—Now with AI Help

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It allows to keep all leads, accounts and sales data in one place nicely organized and easy to use. Now also there is an AI part to help with what is needed.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The user interface seems to look quite dated, but it has all the necessary features.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It allows us to keep all the relevant data and info easily reachable. Important stuff cannot be missed if using Agentforce Sales.

  ### 10. Salesforce for everyone

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marvin B. | Junior Partner Support Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 11, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

What I like best about Salesforce Sales Cloud is its powerful and comprehensive set of tools that streamline the entire sales process. It covers everything from lead and contact management to opportunity tracking and forecasting, all integrated within a single platform. This all-in-one solution reduces the need to switch between multiple tools, making it easier for sales teams to stay focused and efficient.

The centralized nature of Salesforce Sales Cloud helps sales teams stay organized by providing real-time updates on progress and performance. It also fosters better collaboration among team members, allowing them to share insights, track activities, and coordinate efforts seamlessly. This improves overall productivity and helps drive more effective sales outcomes.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce Sales Cloud can be expensive, especially for small to mid-sized businesses. The pricing typically depends on the number of users and the specific features required, which can quickly add up as the team grows or needs become more complex. This makes it a significant investment that may be challenging for businesses with limited budgets.

In addition to the subscription costs, some advanced customizations or integrations often require the help of specialized consultants or developers. Hiring outside experts to tailor the platform to specific business needs can further increase the overall expenses. For companies without in-house technical resources, this can make implementing and maintaining Salesforce Sales Cloud more costly and time-consuming.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud solves the problem of managing complex sales processes by providing a centralized platform where all customer data, leads, opportunities, and communications are organized and accessible in real time. This helps sales teams avoid scattered information across multiple tools and spreadsheets, reducing errors and improving efficiency. By automating routine tasks like data entry, follow-ups, and forecasting, it allows salespeople to focus more on building relationships and closing deals.

The benefits I’ve seen include improved visibility into the entire sales pipeline, enabling better decision-making and more accurate forecasting. With easy access to customer insights and collaboration tools, the team can work together seamlessly, respond faster to opportunities, and personalize their approach. Overall, Salesforce Sales Cloud has helped increase productivity, streamline workflows, and drive higher sales performance.

  ### 11. TheBlackDataGuy

**Rating:** 0.0/5.0 stars

**Reviewed by:** kwesi M. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 28, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

the outlook integration is great and affordable

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

it is impossible to figure out and doing simple tasks like sending an email are convoluted or horrible

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

the documentation is terrible and this Agent Force is nonsense and useless

  ### 12. Highly Customizable Reporting, Needs Modern UI

**Rating:** 4.5/5.0 stars

**Reviewed by:** Tanner S. | Account Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 12, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like the ability to customize reports and use filters to identify exactly what I'm looking for. These features allow me to make targeted lists based on specific marketing campaigns or promotions that our company is running so that I can identify likely prospects who are in a buying stage.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I wish the user interface looked a little bit more modern.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud lets me easily view all accounts, prospects, their activities, past opportunities, and existing customers, making my job easier.

  ### 13. Game-Changing Pipeline and Lead Organization with Seamless Integrations

**Rating:** 4.0/5.0 stars

**Reviewed by:** Joshua S. | Realtor, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Organization of pipeline and leads is a gamechanger. Integrated well with email and other systems. AI and intelligence system is an easy kickstart.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Prefer a more refined AI system for prospecting. Tends to be overly wordy and not adaptive to your personal style.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

The system solves for me the risk of letting clientele slip through the cracks and outreach missing important insights.

  ### 14. Salesforce Maps: Where Efficiency meets Sales Success

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ayush S. | Technical Support Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 19, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It is easy to use with tons of features. It easy visualizes the account and and leads. It provides seamless Integration with salesforce CRM to ensure real time data Updates. Our software is compatible with Salesforce CRM and we use to integrate our users with their Salesforce User. It is easy to Implement. It handles by our customer support team. Able to tract the route of the customer.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Limited Customization options and initial setup configuration is complex if someone do it first time.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It is useful in many cases but in my case our customer using salesforce maps as a salesforce CRM. It is easy to see where customer are on maps and territory planning is more organised we use this with salesforce CRM which makes it easy to use.

  ### 15. Easy Mobile Task Tracking and Account Updates

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brian C. | Major Market Sales Executive, Enterprise (> 1000 emp.)

**Reviewed Date:** March 20, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I enjoy having the ability to track tasks and update account information from my cell phone via the app.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I would like more access to update accounts that are not in my name.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce allows me to be more organized.

  ### 16. Powerful, User-Friendly CRM That Supercharges Sales

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nitesh S. | Senior BDE | Expert in Lead Generation, Client Relations & Revenue Growth, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 21, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce Sales Cloud is a powerful, user-friendly CRM that centralizes the entire sales process, offers great automation, and gives clear visibility into leads, opportunities and forecasts making selling faster and more organized

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It’s powerful, but the downside is its complexity and learning curve. Customizing reports and automations isn’t always straightforward and sometimes it feels heavier than it needs to be.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud solves the problem of scattered customer data, manual follow-ups, and lack of visibility in the pipeline. It brings everything into one place leads, accounts, activities, opportunities so I can work faster and make better decisions

  ### 17. Streamlines Task Completion and Team Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Meyahna C. | Analytic Case Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I can not only complete tasks for the job I’m to complete but I can communicate to other team members when those tasks are completed.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I can’t find anything that I dislike about the application.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It created a space where more than one need can be met. Tasks can be completed and everyone involved can be updated within the same timeframe

  ### 18. A Daily Go-To for Sales Tasks

**Rating:** 4.5/5.0 stars

**Reviewed by:** Michelle M. | Credit Collections Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Any aspect of sales-related task for daliy use

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I think the overview shouldn't be limited to responsibilities.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

When one of our ERPs isn't updated, I can always count on Salesforce

  ### 19. Empowers Collaboration, Needs Better Query Limits

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brad C. | Director of Product and Engineering, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 09, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I really like how easy it is to create reports and dashboards to generate insights for other executives on my team as well as individual contributors. Also, I've been really enjoying using AgentForce to create various agents that take care of some of our routine actions.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I think Salesforce tries to do too much within the infrastructure, and where we really run into issues is the SQL query limits. It would be nice if we could expand that beyond 50,001 line rows and really enable larger querying capabilities.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Salesforce Sales Cloud to manage my opportunities and accounts, ensuring follow-ups with customers and keeping everyone updated. It helps gather information collaboratively, track support cases, use Chatter for status updates, and provide real-time updates to customers.

  ### 20. Dependable CRM with Room for Improved Support Speed

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jayesh  C. | Support, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 21, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I have been using Salesforce Sales Cloud for sixteen years as our CRM, and it has incredibly supported our customer information management. I appreciate the smooth installation and onboarding experience, which was excellently supported by Salesforce. The onboarding process stands out as one of the best. Additionally, Salesforce Sales Cloud effectively addresses our data management challenges by providing quick access and a unified platform for emails, law cases, contracts, and logging other relevant information, centralizing everything efficiently. The integration capabilities with Zoom significantly add to its convenience, making the entire experience more efficient and streamlined for communication. I'm happy with the overall Salesforce experience, which reflects positively in considering repurchasing and recommending the product.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The customer support service is slow, taking up to four days to resolve issues. This delays critical resolution processes. Would appreciate better pricing or discounts, which would make the service more appealing and justify continued use. believe there's room for improvement in service retention that could enhance the overall experience.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I find Salesforce Sales Cloud solves data management issues, provides quick data accessibility, and serves as a unified platform for emails, law cases, and contracts. It offers convenience through Zoom integration and enhances communication, helping our organization streamline processes effectively.

  ### 21. Easy to Use with All the Lead Info I Need

**Rating:** 5.0/5.0 stars

**Reviewed by:** Abhishek S. | Senior Inside Sales Representative, Enterprise (> 1000 emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The ease of use and availability of all the lead info I require easily.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It can be slow sometimes. Dont have the ability to generate reports or personalised filters.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

All my leads in one place, and their status. Integration with Clari also helps.

  ### 22. Easy to Use, Seamless Cross-Platform Work Between Mobile and Cloud

**Rating:** 5.0/5.0 stars

**Reviewed by:** Julian  H. | Founder & Business Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Ease of use, and the ability to work cross-platform between mobile and cloud.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It would be great if there were an option to add APIs, even if it came at an additional cost for the entry-level platforms. That would make it much easier to import data from third parties.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It allows me to track clients and identify potential new ones who would be interested in our services. It also lets me work seamlessly from the initial enquiry through to delivery.

  ### 23. Efficient Sales Tool with Initial Setup Hiccups

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kanishk S. | System Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** February 18, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I appreciate how Salesforce Sales Cloud helps clients efficiently get, grow, and forecast revenue. I really like the efficient sales process it has built, which helps us get the right code in a single go without any redos.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

There were a bunch of hiccups in the beginning, but we eventually found the way ahead and configured it.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Salesforce Sales Cloud to efficiently help clients get and grow revenue, and forecast it. The efficient sales process helps us get the right code in a single go without any redos.

  ### 24. Great Interface and Automation, but Sales Cloud Needs More Updates

**Rating:** 4.5/5.0 stars

**Reviewed by:** Stanley Baldwin S. | Salesforce Developer, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like Sales Cloud Lightning interface, Reports and Dashboards, and automation using Flows.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

If feel like Salesforce is putting more emphasis and attention on Agentforce and not doing a lot of initiatives and new features on Sales Cloud. A Dark Mode/Theme is a welcome feature.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Tracking the company's sales funnel (Leads, Lead Conversion, Opportunities). Since my company requires a lot of documents, using Salesforce and Sales Cloud to integrate with external systems like Heroku, Amazon S3, etc. is one of the most important reason that our company utilizes Salesforce.

  ### 25. Amazing platform for all our sales team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vijay R. | Salesforce Architect, Enterprise (> 1000 emp.)

**Reviewed Date:** March 06, 2024

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The platform offers straightforward customization options, making it suitable for both enterprises and small businesses. It provides a comprehensive 360-degree view of customer details, and its user-friendly interface ensures that end users can navigate it with ease.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

There isn't anything particularly noteworthy to mention. However, it might be somewhat challenging for new users to get accustomed to.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Pipeline Management and lead generation.

  ### 26. Sleek, Intuitive UI That’s Easy to Use

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sabina G. | PMO, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 29, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Sleek UI and highly intuitive UX design.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Expensive licenses for small businesses.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Unifies all my apps, streamlining tasks.

  ### 27. Flexible Automation That Scales for Any Business

**Rating:** 4.0/5.0 stars

**Reviewed by:** Tejasav G. | Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** February 09, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

1. Salesforce Sales Cloud is flexible and works well for small to large businesses.
2. The automation features reduce manual effort for task management, lead assignment, and workflow rules.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

1. For the premium support, this feels a little expensive.
2. Sometimes, new users may find it difficult because there are so many features and options available.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud uses automation to handle repetitive tasks such as lead assignment, workflow rules, task management, and contract generation. It also provides a 360-degree view of customers, which helps ensure that no leads are missed or lost.

  ### 28. Sales Cloud Delivers Full Customer Journey Visibility with Top-Notch Integrations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tara A. | Product Marketing Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 17, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Sales Cloud helps us see every interaction and touch point in the customer journey, and the integrations with other platforms are top notch.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

There is nothing I dislike about the product.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Sales Cloud is helping us assign tasks to account managers, view  follow up, and see who is interacting with our campaigns.

  ### 29. Streamlined Sales Funnel Management at a Cost

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ashley B. | Sales Operations Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like that Salesforce Sales Cloud helps me manage the entire sales funnel. It assists me by enabling the management of inbound leads and building processes that facilitate sales tasks. Also, the initial setup was pretty easy, which was a nice surprise.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Pricing can be a bit expensive compared to using other AI providers and building webhooks.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Salesforce Sales Cloud to build processes that facilitate sales tasks and manage the entire sales funnel, including actioning inbound leads.

  ### 30. Streamlined Territory Management with Salesforce Maps

**Rating:** 5.0/5.0 stars

**Reviewed by:** Eli I.

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I find that Salesforce Maps offers excellent visibility over my field sales managers, enabling me to efficiently update and manage records across different territories. The seamless integration as a native Salesforce application is also a significant advantage for my organization. The setup process was straightforward, which made getting started with Salesforce Maps a breeze. I appreciate how it helps me check the number of opportunities for each territory, which is essential given my coverage of numerous countries in the US.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I have a concern about the ability to create records on specific districts within Salesforce Maps, which could enhance my experience. This feature is important because it could streamline my workflow by allowing more direct and efficient data management in specific areas.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Salesforce Maps for good visibility of field sales managers, updating and creating records, and checking opportunities in territories, enhancing our operations in covering many US countries.

  ### 31. Sales by Salesforce: Transforming the management of leads and opportunities in the energy sector

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bárbara G. | Subgerente de Grandes Clientes, Enterprise (> 1000 emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Sales by Salesforce has revolutionized lead and opportunity management in our energy company.

Salesforce has been a fundamental tool for our energy company. With Sales, we have achieved total control over our potential candidates (leads) and business opportunities. The platform allows us to manage and analyze every interaction with our customers and prospects effectively.

*Key Benefits:*

- *Lead Management*: we can track and qualify leads efficiently, allowing us to focus on the most promising ones.
- *Opportunity Management*: we can visualize and manage each stage of the sales process, from prospecting to closing.
- *Data Analysis*: we obtain valuable information about the behavior of our customers and prospects, enabling us to make informed decisions.
- *Improvement in Customer Relations*: we can personalize the customer experience and respond to their needs in a timely manner.

In summary, Sales by Salesforce has been a valuable investment for our company. It has allowed us to optimize our processes, improve efficiency, and increase productivity. Highly recommended!

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Nothing! So far we have been able to customize the standard model to our market.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It is much easier to carry out campaigns and communications towards our clients.

  ### 32. Everything Written Feels Perfect for Me

**Rating:** 5.0/5.0 stars

**Reviewed by:** Priyal K. | Technical Business Analyst – AI Strategist & Technical Lead, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce Sales Cloud centralizes all customer and sales data in one platform, which makes tracking leads, opportunities, and customer interactions extremely efficient. I like its automation features—especially workflows, forecasting tools, and AI-driven insights—that help prioritize leads and shorten sales cycles. The dashboard customization and real-time reporting also make performance tracking very transparent and actionable.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

While powerful, Sales Cloud can feel overly complex for new users, requiring significant setup and training to tailor it to business needs. Some features overlap or are hidden behind multiple configurations, which can slow down adoption. The cost of additional integrations and licenses can also add up quickly for growing teams.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud addresses the challenge of fragmented customer data and manual sales tracking by offering a centralized platform for managing leads, opportunities, accounts, and pipelines. It streamlines repetitive tasks, fosters better collaboration among teams, and guarantees that every customer interaction is recorded and accessible in real time. As a result, forecasting has become more accurate, deal closures are faster, and overall productivity has increased thanks to data-driven decision-making.

  ### 33. Powerful Sales Pipeline Visibility, but Complex Customization in Salesforce Sales Cloud

**Rating:** 5.0/5.0 stars

**Reviewed by:** Karime I. | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

What I like best about Salesforce Sales Cloud is how it gives our teams complete visibility of the sales pipeline in real time. We can easily track opportunities, automate follow-ups, and forecast more accurately. The integration with Marketing Cloud also helps us connect leads to personalized journeys, improving both efficiency and conversion rates.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The platform is extremely powerful, but its flexibility also makes it complex. Customization and automation setup often require technical expertise, so small adjustments can take longer than expected. However, once properly configured, it performs very well.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud has helped us organize and centralize our entire sales process. Before, we managed leads and opportunities across multiple spreadsheets and emails, which made tracking and reporting difficult.

Now, with Sales Cloud, we have real-time visibility of every opportunity, automated follow-ups, and more accurate forecasting. This has improved collaboration between teams, reduced response times, and given leadership a clearer understanding of pipeline health and performance.

  ### 34. Comprehensive and Practical Sales Management with Room for Simplification

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

What I like best about Salesforce Sales Cloud is its comprehensive visibility into the entire sales process. From lead generation to opportunity closure, every interaction is recorded and traceable, allowing both sales representatives and managers to make data-driven decisions. The customizable dashboards and reports help visualize KPIs in real time, which enhances performance tracking and forecasting accuracy. Additionally, integration with tools like Slack and Outlook streamlines communication and reduces manual updates. The automation features, such as workflow rules and approval processes, significantly increase efficiency, minimizing repetitive administrative work and enabling teams to focus on actual sales activities.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

What I dislike about Salesforce Sales Cloud is its complexity for new users and the steep learning curve required to fully utilize its capabilities. The abundance of features can be overwhelming, and configuring automation or report structures often demands specialized knowledge or administrative support. System performance occasionally slows down with heavy data or complex filters, which can affect productivity. Additionally, customization flexibility sometimes leads to inconsistent data models across departments if governance is weak. Licensing and add-on costs can also escalate quickly, making total ownership expensive for smaller organizations.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud solves major challenges in managing scattered customer data, inconsistent sales processes, and poor visibility into pipeline performance. Before implementation, our team relied on spreadsheets and manual updates, which caused delays and errors in reporting. With Sales Cloud, all leads, opportunities, and customer interactions are centralized in one platform, enabling consistent tracking and faster access to accurate information. The automation of approval flows and task assignments reduces administrative workload and ensures that no deal is missed due to human oversight. Real-time dashboards help management forecast revenue more accurately and identify performance bottlenecks quickly. As a result, communication between sales and management has improved, and the overall sales cycle has become significantly shorter.

  ### 35. A Crucial Tool for Sales Team Efficiency

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jorge E D. | Business Analyst, Computer Software, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I love how Salesforce Sales Cloud streamlines the day-to-day activities of my sales team, providing a clear path and pipeline, with revenue and quota targets. The Opportunities feature is incredibly useful as it allows me to manage opportunity products and pricing across different markets. This feature integrates seamlessly with lead conversion and is critical for organizing and managing sales targets effectively. I appreciate that the entire system keeps all sales-related information together, simplifying reporting and management for the team. It's because of these features that I'd consider repurchasing the product. Overall, Salesforce Sales Cloud is fantastic for managing our sales process end-to-end.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I found the initial setup of Salesforce Sales Cloud to be quite challenging due to the significant learning curve, especially since it was my first experience with a cloud-based system. Additionally, I dislike the current page layout as it requires a lot of scrolling up and down, which hampers efficiency when trying to see more fields at a glance.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Sales Cloud to streamline my sales team's activities, providing clear pipelines, revenue targets, and a space for lead conversion, which helps maintain clear direction and collaboration.

  ### 36. Total Transformation with Salesforce Sales Cloud

**Rating:** 5.0/5.0 stars

**Reviewed by:** Juan Ignacio A. | Salesforce Solution Architect at GFT Technologies | 10x Salesforce Certified

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I love how Salesforce Sales Cloud integrates everything into a single tool with automated processes, allowing access to centralized opportunities, quotes, and leads in the cloud from anywhere. The ease with which one can learn and design sales processes due to its intuitiveness is remarkable. Additionally, I appreciate its scalability and adaptability to the market, especially with future integrations like Einstein and Agent Force. The conversion of leads to accounts, contacts, and opportunities through a complete sales process is very powerful and useful.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I know that many of the salespeople I work with see the price of the licenses as a problem. It would be good if the price were more accessible for different companies, sizes, and countries.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Sales Cloud consolidates opportunities, quotes, and leads that were scattered across different systems, integrating them into one place with automated processes accessible in the cloud, making their management easier.

  ### 37. Powerful and Customizable, but Complex and Demanding to Maintain

**Rating:** 4.5/5.0 stars

**Reviewed by:** Val T. | Salesforce Architect, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I love how customizable Salesforce Sales Cloud is — it can adapt to any business model. The ability to automate complex sales processes with Flows, validation rules, and custom objects makes it extremely powerful. Reporting and dashboards are also great for tracking performance and identifying trends across the pipeline. It’s a complete ecosystem that scales with your business.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The platform’s flexibility comes with complexity. It requires ongoing maintenance, and new users often find the interface overwhelming at first. Managing permissions and dependencies (especially across Flows, Apex, and validation rules) can be time-consuming. Additionally, data cleanup and duplicate management still require extra effort or third-party tools.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud helps businesses centralize their customer data and streamline sales processes in one place. It improves visibility into the entire sales pipeline, automates repetitive tasks, and allows teams to collaborate efficiently. It also provides real-time analytics and dashboards to track performance and forecast revenue more accurately. The biggest benefit is having a unified CRM that supports scalability and customization for any sales organization.

  ### 38. Powerful and Customizable, Admin Automation Can Be Overly Complex

**Rating:** 4.5/5.0 stars

**Reviewed by:** Adam O. | Salesforce Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like how Salesforce Sales Cloud brings all customer and sales data into one place, allowing reps and managers to track leads, opportunities, and performance in real time. As an admin, I appreciate how customizable and scalable it is — I can tailor processes, automation, and dashboards to fit our exact business needs without heavy coding.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

While Sales Cloud is powerful, some admin tasks can still feel overly complex — especially when managing multiple automation tools like Flows, validation rules, and approval processes that can overlap. It would be great if Salesforce streamlined these into a more unified automation experience.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud has streamlined how we manage leads, opportunities, and customer data by putting everything in one place. It’s solved issues with data silos and manual tracking, giving our sales team better visibility and saving time through automation and reporting. I like how customizable and powerful the platform is, though it can get complex to maintain as automations and customizations grow. Overall, it’s helped improve efficiency, data accuracy, and decision-making across the sales process.

  ### 39. Challenging Setup, Flexible and Beneficial Use Cases

**Rating:** 3.5/5.0 stars

**Reviewed by:** Dale S.

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I love how Salesforce Sales Cloud has accelerated our client onboarding and sales processes, significantly reducing manual work. The lead and opportunity management features, along with performance signals, are immensely useful. Its flexibility to adapt to various use cases stands out as a major benefit.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

{"I found the initial setup of Salesforce Sales Cloud to be quite difficult, taking about six months to get everything in place. The process was time-consuming due to the need for connecting different types of data fields and deciding on the design, as well as accommodating a large organization of three to five hundred people.","Handling various integrations and APIs added complexity to the setup process, requiring significant effort to get everything functioning smoothly.","The integration with Outreach hasn't been particularly beneficial for our needs, which presents a challenge in maximizing the overall effectiveness of Salesforce Sales Cloud.","I think by default, the design of Salesforce Sales Cloud could be more visually appealing. It requires a lot of effort to engage the business with its current aesthetic, which I feel is important for user engagement."}

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud speeds up client onboarding and sales, and reduces manual work, enhancing efficiency.

  ### 40. Solid Performance with Room for Industry-Specific Growth

**Rating:** 4.0/5.0 stars

**Reviewed by:** Prashant K.

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I appreciate that Salesforce Sales Cloud has become the preferred solution for us and our customers, helping us streamline our operations without a need to switch platforms. Its comprehensive features in managing sales processes and the integration with other industry-specific clouds make it indispensable. We value the complete Salesforce package that provides extensive capabilities, making it a compelling choice over standalone alternatives. The consistent experience over five years gives us confidence to maintain its use.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I feel that there is a lack of practical use cases for my communication area. It would be beneficial to see how the agentic feature can help overall. While there are frameworks provided, having direct, industry-specific use cases would be very helpful to me.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I find Salesforce Sales Cloud aids in configuring complete buy journeys, supports communication needs, and integrates with industry-specific clouds. It helps streamline use cases and enhances customer interactions, although more practical use cases could further optimize our communication strategies.

  ### 41. Data-Driven Flexibility with Some Support Hurdles

**Rating:** 4.0/5.0 stars

**Reviewed by:** Chelsie H.

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I appreciate the flexibility Salesforce Sales Cloud offers, allowing me to set up business processes that fit our unique needs rather than forcing us to adapt our processes to the tool. I value the robust solutions we can build with low code, which made the setup effort worth it. The integration capabilities with our internal systems are seamless and beneficial. Leveraging Einstein features has enhanced our pipeline forecasting and data-driven strategies. Moving from manual processes to data-backed insights has significantly improved our sales and marketing ROI tracking, customer understanding, and revenue prediction.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I find the support received from Salesforce when setting up a new organization to be lacking. There is not enough access to best practices, and it doesn't adequately assist teams in gaining the necessary buy-in.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Sales Cloud to track pipelines and forecast sales, integrate tools, adopt Einstein features, and move to a data-driven strategy, improving accuracy and ROI tracking.

  ### 42. “A Powerful Tool for Smarter, Data-Driven Business Growth”

**Rating:** 4.0/5.0 stars

**Reviewed by:** Harshit S. | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

What I like best about Salesforce Sales Cloud is how it gives me complete visibility into the entire sales pipeline — from lead to close. It helps me track every opportunity, prioritize high-value prospects, and automate follow-ups so nothing slips through the cracks. The insights and dashboards make it easy to forecast accurately and focus my team’s efforts where they’ll have the biggest impact.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

While Salesforce Sales Cloud is a powerful platform, it can sometimes feel a bit complex for day-to-day business development activities. Customizing reports or updating records on the go can take extra time, especially when juggling multiple opportunities. I’d love to see a more streamlined, intuitive interface for prospecting and quicker data entry to keep the focus on building relationships rather than managing admin work.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud helps solve the challenge of managing leads, opportunities, and client interactions across multiple channels. It centralizes all sales activities, giving me a clear view of the pipeline and helping me prioritize high-potential deals. With automation and real-time insights, I can forecast more accurately, track performance, and spend more time building relationships instead of chasing data — ultimately improving conversion rates and overall sales efficiency.

  ### 43. Configurable CRM with Setup Challenges

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marshall W. | IT Service Manager & Solution Architect, Information Technology and Services, Enterprise (> 1000 emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I really appreciate that Salesforce Sales Cloud is the centerpiece of our sales process. It simplifies managing leads, opportunities, account relationships, sales forecasts, and quotas, which were challenging to handle before. The product is very well designed and configurable to meet the needs of various types of companies, becoming a global standard. The availability of skilled resources worldwide is also a major advantage.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I find the data model that relates contacts to accounts in Salesforce Sales Cloud problematic. Many of our contacts have relationships with multiple customer accounts, leading to contact duplication. This is an unfortunate design flaw in the Salesforce data model. Although the unified contact feature in the data cloud partially resolves this issue, it would be more efficient if there was a single contact record that could be related to multiple accounts through a junction or relationship object. This would have been a more effective design.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I find Salesforce Sales Cloud centralizes our sales process, improving lead management, opportunity tracking, account relationships, and forecasting, making tasks easier than before.

  ### 44. Powerful SaA Powerful CRM That Drives Sales Efficiencyles Management with a Steep Learning Curve

**Rating:** 5.0/5.0 stars

**Reviewed by:** kahyeong K. | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

What I like best about Salesforce Sales Cloud is how it centralizes all sales activities in one place. It gives a clear view of leads, opportunities, and customer interactions, which helps sales teams prioritize effectively and close deals faster. The automation features and real-time dashboards also make it easier to track performance and forecast sales accurately.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

One thing I dislike about Salesforce Sales Cloud is that it can be quite complex to customize and manage without proper training. For smaller teams, setting up workflows or reports sometimes requires admin support. However, once the system is configured correctly, it becomes an incredibly powerful and efficient tool.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud helps solve the problem of disconnected sales data and lack of visibility into the sales pipeline. Before using it, tracking leads, managing opportunities, and forecasting sales required multiple tools and manual updates. Now, everything is centralized in one platform, allowing our team to collaborate more efficiently, make data-driven decisions, and close deals faster.

  ### 45. Transformative CRM with Powerful Automation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Justin M. | Senior Product Manager, Development Operations (Salesforce)

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I find Salesforce Sales Cloud to be a transformative application for tracking our development team's deals and maintaining visibility with prospects. The Einstein activity capture is crucial for our business, enhancing opportunity management. I appreciate the robust automations and reporting features, which ensure smooth deal management and identify bottlenecks effectively. The innovations, especially related to Agentic AI, are impressive, making data access and task automation more efficient. Pipeline inspection and the capability to glean insights with external data sources are particularly valuable. The platform's dynamic customization and integration capabilities make it highly adaptable and user-friendly.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I found the initial implementation part somewhat challenging before getting trained as an admin. Over time, and with the help of Trailhead, setup has become manageable, but it still depends heavily on the level of customization our organization needs.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Salesforce Sales Cloud to manage our pipeline, maintain visibility, enhance engagement with prospects, and ensure smooth deal management with robust reporting and automation.

  ### 46. Faster Deal Processing, but Lightning Feature Disappoints

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sujan K. | Sr. Principal Software Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce Sales Cloud is one of the most powerful CRM platforms I’ve used. It offers a complete solution for managing leads, opportunities, and customer relationships — all in one place. The platform is extremely customizable, so it can be tailored to fit almost any sales process. From automation workflows to dashboards, everything can be configured to match how your team works.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

While Salesforce Sales Cloud is incredibly powerful, there are a few downsides:
	•	Complex setup and configuration: It’s not beginner-friendly. Setting up workflows, page layouts, and automation rules can be time-consuming without admin or developer support.
	•	High cost: Licensing can get expensive, especially as you scale or need add-ons like Einstein AI, CPQ, or advanced analytics.
	•	Steep learning curve: New users often find the interface overwhelming at first, and proper training is essential for adoption.
	•	Performance at scale: With large data volumes and multiple automation processes running, performance can sometimes slow down if not optimized.
	•	Too many features at times: For smaller teams, it can feel like paying for more functionality than you actually need.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

That said, Salesforce can be complex to set up and maintain. It’s not a plug-and-play tool; it takes time to configure properly, and you’ll likely need an admin or partner to manage it. The pricing is on the higher side, especially once you start adding advanced features or additional modules.

  ### 47. User-Friendly CRM with Robust Reporting

**Rating:** 5.0/5.0 stars

**Reviewed by:** Khuzaima E.

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I find Salesforce Sales Cloud's user-friendly nature and ease of use very appealing, making it straightforward to work with. I also love the mobility it offers, allowing me to access it from anywhere without being tied to a specific device. The reporting feature stands out, as it provides valuable insights into opportunities and forecasts, which is crucial for understanding and achieving our business goals.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I found understanding permission sets, profiles, and accessibility complex and challenging during the initial setup. It required a lot of research, trial, error, and communication with Salesforce support to grasp these concepts fully. This complexity made the initial stages of setting up quite demanding, although it became clearer once understood.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud improves collaboration and provides insights into pipelines, helping us understand opportunities and meet revenue targets. It has streamlined our processes from using Excel and facilitated better onboarding with its user-friendly nature and comprehensive reporting capabilities.

  ### 48. Streamlined CRM with Customization Challenges

**Rating:** 5.0/5.0 stars

**Reviewed by:** Denise M. | Sr. Director of Business Integration and Solutions

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I appreciate having all of our data and information consolidated in one location, offering visibility for each entity and making it easy for executives to access all necessary information. I like the opportunity feature for its comprehensive information storage, which flows seamlessly into creating work orders. Additionally, I find the system easy to use and widely adopted, which is a huge plus. The ease of customization is another feature that I value highly, ensuring the platform can adapt to our needs.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I find the setup process very difficult. The vendor we used initially did not provide an architect and they pushed for development and customization, while we aimed to use the out-of-the-box features. Integrating 30 companies into a single system while simultaneously building best practices was quite challenging. Furthermore, there are some fields or ways things are set up in Salesforce that cannot be changed or removed, which is frustrating. I would prefer the ability to edit every field. Additionally, the process of converting a lead is difficult and would benefit from more enhancements.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use it to centralize all data, ensuring consistency and visibility across entities, simplifying executive oversight, and connecting opportunities seamlessly to work orders.

  ### 49. Powerful 360° Customer Insights with Robust Automation, but Can Be Complex for New Users

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aswini G. | Senior Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I value its capability to provide a comprehensive 360° view of the customer by consolidating all lead, opportunity, and activity data into a single, unified platform. The automation and AI features are particularly helpful for prioritizing high-value leads, streamlining workflows, and enhancing the accuracy of forecasting. Additionally, I appreciate the flexibility and real-time dashboards, which make it simple to customize processes and support more informed, data-driven decisions.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

While its extensive customization options are a strength, they can also introduce complexity, particularly when several teams create workflows without clear governance. For newcomers, the user interface may appear cluttered, which can make initial adoption difficult unless adequate training is provided. Furthermore, when managing large volumes of data or highly complex automation, both reporting and overall performance may experience noticeable slowdowns.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud addresses the challenge of scattered sales data and the need for manual tracking by bringing together leads, opportunities, accounts, and interactions within a single platform. It streamlines sales operations through automation, AI-driven insights, and real-time reporting, which helps reduce administrative tasks and enhances the accuracy of forecasts. For me, this translates into more informed, data-driven decisions, improved collaboration among teams, and a more transparent view of pipeline health and overall performance.

  ### 50. Streamlined Sales Management with Powerful Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jessica P.

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I find the transition to Salesforce Sales Cloud beneficial as it consolidated our CRMs into one platform, simplifying data management. The lightning record pages with dynamic forms are particularly helpful for adapting to different sales cycles across markets and brands. The setup was straightforward thanks to the trailblazer community and my Salesforce admin certification. It improves the sales cycle and makes life easier for those who understand how to use it.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I feel there's a struggle with the activity type reporting. There's only one type field for both events and activities, but it only captures the event type. This limitation requires creating a custom field to capture the activity type and then employing a workflow or flow to assign the correct value, which is frustrating. I would like to see the possibility of adding the activity type as a native report feature.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I find Salesforce Sales Cloud consolidates multiple CRMs into one platform, enhancing sales cycles and making life easier by improving pipeline management.


## Agentforce Sales (formerly Salesforce Sales Cloud) Discussions
  - [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) - 8 comments, 2 upvotes
  - [How do you manage high volume of duplicated data?](https://www.g2.com/discussions/how-do-you-manage-high-volume-of-duplicated-data) - 3 comments, 2 upvotes
  - [How are other organizations utilizing SFDC for application of price uplift annually in their Renewal Contracts, both for 12 month and multi-year arrangements?](https://www.g2.com/discussions/how-are-other-organizations-utilizing-sfdc-for-application-of-price-uplift-annually-in-their-renewal-contracts-both-for-12-month-and-multi-year-arrangements) - 1 comment, 2 upvotes
  - [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) - 11 comments, 3 upvotes
  - [How do I merge two contacts in the same account on on main screen if that's possible?](https://www.g2.com/discussions/15673-how-do-i-merge-two-contacts-in-the-same-account-on-on-main-screen-if-that-s-possible) - 6 comments, 2 upvotes

- [View Agentforce Sales (formerly Salesforce Sales Cloud) pricing details and edition comparison](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?page=10&section=pricing&secure%5Bexpires_at%5D=2026-05-26+21%3A05%3A40+-0500&secure%5Bsession_id%5D=0007545c-8e9c-48b1-86f9-41fe4fb3102c&secure%5Btoken%5D=2515ad2a098f78f5eab22bfc8464b39425a048988742c176c75f79de2ee13738&format=llm_user)
## Agentforce Sales (formerly Salesforce Sales Cloud) Integrations
  - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews)
  - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews)
  - [8x8 Work](https://www.g2.com/products/8x8-work/reviews)
  - [Aadhaar Verification API](https://www.g2.com/products/aadhaar-verification-api/reviews)
  - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews)
  - [Adobe Analytics](https://www.g2.com/products/adobe-analytics/reviews)
  - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews)
  - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews)
  - [Adobe Target](https://www.g2.com/products/adobe-adobe-target/reviews)
  - [Adyen Payments](https://www.g2.com/products/adyen-payments/reviews)
  - [AgencyZoom](https://www.g2.com/products/vertafore-agencyzoom/reviews)
  - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [Agentforce Financial Services (formerly Salesforce Financial Services Cloud)](https://www.g2.com/products/agentforce-financial-services-formerly-salesforce-financial-services-cloud/reviews)
  - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
  - [Aircall](https://www.g2.com/products/aircall/reviews)
  - [Alianza UCaaS](https://www.g2.com/products/alianza-ucaas/reviews)
  - [Amazon AppFlow](https://www.g2.com/products/amazon-appflow/reviews)
  - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews)
  - [Amazon Web Services AI](https://www.g2.com/products/amazon-web-services-ai/reviews)
  - [Ambition](https://www.g2.com/products/ambition/reviews)
  - [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews)
  - [Apollo.io](https://www.g2.com/products/apollo-io/reviews)
  - [Arduino IDE](https://www.g2.com/products/arduino-ide/reviews)
  - [Atlassian Atlas](https://www.g2.com/products/atlassian-atlas/reviews)
  - [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews)
  - [Avochato](https://www.g2.com/products/avochato/reviews)
  - [AWS Cloud9](https://www.g2.com/products/aws-cloud9/reviews)
  - [AWS Cloud Development Kit (AWS CDK)](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews)
  - [AWS Glue](https://www.g2.com/products/aws-glue/reviews)
  - [Axcient x360Cloud](https://www.g2.com/products/axcient-x360cloud/reviews)
  - [Axcient x360Recover](https://www.g2.com/products/axcient-x360recover/reviews)
  - [Axcient x360Sync](https://www.g2.com/products/axcient-x360sync/reviews)
  - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews)
  - [Benelinx Agency Management Solution](https://www.g2.com/products/benelinx-agency-management-solution/reviews)
  - [Bitbucket](https://www.g2.com/products/bitbucket/reviews)
  - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews)
  - [Boomi](https://www.g2.com/products/boomi/reviews)
  - [Calendly](https://www.g2.com/products/calendly/reviews)
  - [CallHippo](https://www.g2.com/products/callhippo/reviews)
  - [CallHippo AI Voice Agent](https://www.g2.com/products/callhippo-ai-voice-agent/reviews)
  - [Catalyst](https://www.g2.com/products/totango-catalyst/reviews)
  - [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews)
  - [Chili Piper](https://www.g2.com/products/chili-piper/reviews)
  - [ChurnZero](https://www.g2.com/products/churnzero/reviews)
  - [Cirrus Insight](https://www.g2.com/products/cirrus-insight/reviews)
  - [Clari](https://www.g2.com/products/clari/reviews)
  - [Clay](https://www.g2.com/products/clay-com-clay/reviews)
  - [Cloudingo](https://www.g2.com/products/cloudingo/reviews)
  - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)
  - [Cognism](https://www.g2.com/products/cognism/reviews)
  - [CommunityWFM](https://www.g2.com/products/communitywfm/reviews)
  - [Confluence](https://www.g2.com/products/confluence/reviews)
  - [Conga CLM](https://www.g2.com/products/conga-conga-clm/reviews)
  - [Conga Composer](https://www.g2.com/products/conga-composer/reviews)
  - [CONQUER](https://www.g2.com/products/conquer/reviews)
  - [Copado DevOps](https://www.g2.com/products/copado-devops/reviews)
  - [Creditsafe](https://www.g2.com/products/creditsafe/reviews)
  - [Cvent Webinar](https://www.g2.com/products/cvent-webinar/reviews)
  - [Databricks](https://www.g2.com/products/databricks/reviews)
  - [DealHub](https://www.g2.com/products/dealhub/reviews)
  - [Delighted](https://www.g2.com/products/delighted/reviews)
  - [Descartes MacroPoint](https://www.g2.com/products/descartes-macropoint/reviews)
  - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews)
  - [DocEx](https://www.g2.com/products/docex/reviews)
  - [Docusign](https://www.g2.com/products/docusign/reviews)
  - [Dreamdata](https://www.g2.com/products/dreamdata/reviews)
  - [Dropbox Sign (formerly HelloSign)](https://www.g2.com/products/dropbox-sign-formerly-hellosign/reviews)
  - [Ease](https://www.g2.com/products/employee-navigator-ease/reviews)
  - [Elate](https://www.g2.com/products/elate/reviews)
  - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews)
  - [Esri ArcGIS](https://www.g2.com/products/esri-arcgis/reviews)
  - [Eventbrite](https://www.g2.com/products/eventbrite/reviews)
  - [Expensify](https://www.g2.com/products/expensify/reviews)
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
  - [FormAssembly](https://www.g2.com/products/formassembly/reviews)
  - [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [Freshdesk and Freshservice](https://www.g2.com/products/freshdesk-and-freshservice/reviews)
  - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews)
  - [Gallabox](https://www.g2.com/products/gallabox/reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  - [Genysis](https://www.g2.com/products/genysis/reviews)
  - [GeoSTORM](https://www.g2.com/products/geostorm/reviews)
  - [GitHub](https://www.g2.com/products/github/reviews)
  - [GoGuardian Admin](https://www.g2.com/products/goguardian-admin/reviews)
  - [Gong](https://www.g2.com/products/gong/reviews)
  - [Google Ads](https://www.g2.com/products/google-ads/reviews)
  - [Google Analytics for G Suite](https://www.g2.com/products/google-analytics-for-g-suite/reviews)
  - [Google Cloud BigQuery](https://www.g2.com/products/google-cloud-bigquery/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Great Question](https://www.g2.com/products/great-question/reviews)
  - [Greenhouse](https://www.g2.com/products/greenhouse/reviews)
  - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews)
  - [Harver](https://www.g2.com/products/harver/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [IBM Db2](https://www.g2.com/products/ibm-db2/reviews)
  - [IDfy](https://www.g2.com/products/idfy/reviews)
  - [Inspire Planner](https://www.g2.com/products/inspire-planner/reviews)
  - [intalk.io](https://www.g2.com/products/intalk-io/reviews)
  - [Intelligent WorkFlow](https://www.g2.com/products/intelligent-workflow/reviews)
  - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews)
  - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews)
  - [Ironclad](https://www.g2.com/products/ironclad/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [Jira Cloud for Sheets](https://www.g2.com/products/jira-cloud-for-sheets/reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
  - [Jotform](https://www.g2.com/products/jotform/reviews)
  - [Kiwi for Gmail](https://www.g2.com/products/kiwi-for-gmail-kiwi-for-gmail/reviews)
  - [LARA](https://www.g2.com/products/neura-robotics-lara/reviews)
  - [lemlist](https://www.g2.com/products/lemlist/reviews)
  - [LinkedIn Job Search](https://www.g2.com/products/linkedin-job-search/reviews)
  - [LinkedIn Marketing Solutions](https://www.g2.com/products/linkedin-marketing-solutions/reviews)
  - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews)
  - [LinkSquares](https://www.g2.com/products/linksquares/reviews)
  - [Loopio](https://www.g2.com/products/loopio/reviews)
  - [Luna AI](https://www.g2.com/products/luna-launches-inc-luna-ai/reviews)
  - [Lusha](https://www.g2.com/products/lusha/reviews)
  - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews)
  - [Market Inside](https://www.g2.com/products/market-inside/reviews)
  - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews)
  - [MCUBE Autodialer](https://www.g2.com/products/mcube-autodialer/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews)
  - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)
  - [Microsoft PowerPoint](https://www.g2.com/products/microsoft-powerpoint/reviews)
  - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Mindtickle](https://www.g2.com/products/mindtickle/reviews)
  - [Mission Control](https://www.g2.com/products/mission-control/reviews)
  - [Momentum](https://www.g2.com/products/momentum-momentum/reviews)
  - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews)
  - [n8n](https://www.g2.com/products/n8n/reviews)
  - [Natterbox](https://www.g2.com/products/natterbox/reviews)
  - [nCino Cloud Banking Platform](https://www.g2.com/products/ncino-cloud-banking-platform/reviews)
  - [NetSuite](https://www.g2.com/products/netsuite/reviews)
  - [NexGen FMS](https://www.g2.com/products/nexgen-fms/reviews)
  - [Nintex](https://www.g2.com/products/nintex-nintex/reviews)
  - [Nooks](https://www.g2.com/products/nooks/reviews)
  - [Objectivity/DB](https://www.g2.com/products/objectivity-db/reviews)
  - [Okta](https://www.g2.com/products/okta/reviews)
  - [OMS+](https://www.g2.com/products/oms/reviews)
  - [Oracle CPQ](https://www.g2.com/products/oracle-cpq/reviews)
  - [Oracle Database](https://www.g2.com/products/oracle-database/reviews)
  - [Oracle EBS Financials](https://www.g2.com/products/oracle-ebs-financials/reviews)
  - [Oracle E-Business Suite](https://www.g2.com/products/oracle-e-business-suite/reviews)
  - [Oracle Eloqua](https://www.g2.com/products/oracle-eloqua/reviews)
  - [Oracle Financial Reporting Compliance Cloud](https://www.g2.com/products/oracle-financial-reporting-compliance-cloud/reviews)
  - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews)
  - [Outreach](https://www.g2.com/products/outreach/reviews)
  - [PandaDoc](https://www.g2.com/products/pandadoc/reviews)
  - [Pardot (by Salesforce)](https://www.g2.com/products/pardot-by-salesforce/reviews)
  - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews)
  - [PerfectQuote](https://www.g2.com/products/perfectquote/reviews)
  - [Planhat](https://www.g2.com/products/planhat/reviews)
  - [Postman](https://www.g2.com/products/postman/reviews)
  - [Procore](https://www.g2.com/products/procore/reviews)
  - [Qualified](https://www.g2.com/products/qualified/reviews)
  - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [QuotaPath](https://www.g2.com/products/quotapath/reviews)
  - [Rattle](https://www.g2.com/products/rattle/reviews)
  - [Reachdesk](https://www.g2.com/products/reachdesk/reviews)
  - [Recurly](https://www.g2.com/products/recurly/reviews)
  - [Responsive, formerly RFPIO](https://www.g2.com/products/responsive-formerly-rfpio/reviews)
  - [RevolutionParts](https://www.g2.com/products/revolutionparts-revolutionparts/reviews)
  - [Ricochet360](https://www.g2.com/products/speed-to-contact-llc-ricochet360/reviews)
  - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews)
  - [RingCentral Events](https://www.g2.com/products/ringcentral-events/reviews)
  - [Rippling](https://www.g2.com/products/rippling/reviews)
  - [Rippling IT](https://www.g2.com/products/rippling-it/reviews)
  - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews)
  - [Salesforce CRM Analytics (formerly Tableau CRM)](https://www.g2.com/products/salesforce-crm-analytics-formerly-tableau-crm/reviews)
  - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews)
  - [Salesforce Marketing Cloud Account Engagement](https://www.g2.com/products/salesforce-marketing-cloud-account-engagement/reviews)
  - [Salesforce Marketing Cloud Intelligence (formerly Datorama)](https://www.g2.com/products/salesforce-marketing-cloud-intelligence-formerly-datorama/reviews)
  - [Salesforce Spiff](https://www.g2.com/products/salesforce-spiff/reviews)
  - [SalesIntel](https://www.g2.com/products/salesintel/reviews)
  - [Salesloft](https://www.g2.com/products/salesloft/reviews)
  - [Salestrail](https://www.g2.com/products/salestrail/reviews)
  - [Samsara](https://www.g2.com/products/samsara/reviews)
  - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews)
  - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)
  - [SAP Concur](https://www.g2.com/products/sap-concur/reviews)
  - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews)
  - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews)
  - [Seamless (formally Seamless.AI)](https://www.g2.com/products/seamless-formally-seamless-ai/reviews)
  - [Seismic Enablement Cloud](https://www.g2.com/products/seismic-enablement-cloud/reviews)
  - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews)
  - [Slack Integration+ for Jira](https://www.g2.com/products/slack-integration-for-jira/reviews)
  - [Smartsheet](https://www.g2.com/products/smartsheet/reviews)
  - [SnapLogic Intelligent Integration Platform (IIP)](https://www.g2.com/products/snaplogic-intelligent-integration-platform-iip/reviews)
  - [Snowflake](https://www.g2.com/products/snowflake/reviews)
  - [Softphone.Pro](https://www.g2.com/products/softphone-pro/reviews)
  - [Spiff](https://www.g2.com/products/spiff-2025-09-29/reviews)
  - [Sprout Social](https://www.g2.com/products/sprout-social/reviews)
  - [Streamline](https://www.g2.com/products/gmdh-streamline/reviews)
  - [SurveyVista](https://www.g2.com/products/surveyvista/reviews)
  - [Tableau](https://www.g2.com/products/tableau/reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  - [Thomson Reuters CLEAR Salesforce Integration](https://www.g2.com/products/thomson-reuters-clear-salesforce-integration/reviews)
  - [Totango](https://www.g2.com/products/totango/reviews)
  - [Trailhead](https://www.g2.com/products/trailhead/reviews)
  - [Twilio](https://www.g2.com/products/twilio/reviews)
  - [Twilio SendGrid Email API](https://www.g2.com/products/twilio-sendgrid-email-api/reviews)
  - [Veeva CRM](https://www.g2.com/products/veeva-crm/reviews)
  - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews)
  - [Visual Studio Code](https://www.g2.com/products/visual-studio-code/reviews)
  - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews)
  - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews)
  - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews)
  - [Workday Compensation](https://www.g2.com/products/workday-compensation/reviews)
  - [Xactly](https://www.g2.com/products/xactly/reviews)
  - [Yotpo](https://www.g2.com/products/yotpo/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Zillow](https://www.g2.com/products/zillow/reviews)
  - [Zillow Premier Agent](https://www.g2.com/products/zillow-premier-agent/reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)
  - [ZoomInfo Marketing](https://www.g2.com/products/zoominfo-marketing/reviews)
  - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews)
  - [Zuora](https://www.g2.com/products/zuora-zuora/reviews)

## Agentforce Sales (formerly Salesforce Sales Cloud) Features
**Sales Force Automation**
- Contact & Account Management
- Partner Relationship Mgmt. (PRM)
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Territory & Quota Management
- Desktop Integration
- Product & Price List Management
- Quote & Order Management
- Customer Contract Management

**Reports**
- Reports Interface
- Steps to Answer
- Graphs and Charts
- Score Cards
- Dashboards

**Marketing Automation**
- Email Marketing
- Campaign Management
- Lead Management
- Marketing ROI Analytics

**Cartography**
- Map Design
- Vector Mapping 
- Data Visualization
- Overlaying

**Lead Generation**
- Lead Builder
- CRM Integration
- Marketing Automation Integration
- Social Media Integration
- Data Import & Export Tools

**Lead Facilitation**
- Customer-facing Chatbot
- Lead Qualification
- Lead Follow-up
- Meeting Scheduling 

**Integrated Workflows**
- Task Management
- Email Tracking/Automation
- Calls and Voice
- Other Outreach Options 
- CRM Integration
- Calendar
- Shared Records

**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification

**Revenue Sourcing and Forecasting**
- Revenue History
- Pipeline Management
- Dashboard Analytics
- Multi-Device Data Visualization
- Data Segmentation
- Predictive Forecasting
- Revenue Operations Cadence

**Territory Mapping**
- Custom Territory Mapping
- Strategic Selling
- Automatic Rep Assignment

**Integrations**
- MS Teams Integration
- Email Integration
- Zoom Integration
- Google Meet Integration
- Salesforce Integration

**Sales Performance Features - Sales Planning**
- Account Scoring
- Revenue Planning
- Account Segmentation
- Sales Performance
- Sales Forecasting
- Integrations
- Scenario Modeling

**Agentic AI - Lead Scoring**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Decision Making

**Agentic AI - Sales Performance Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Email Tracking**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Sales Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Outbound Call Tracking**
- Autonomous Task Execution
- Natural Language Interaction

**Agentic AI - Sales Coaching**
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Decision Making

**Agentic AI - Sales Enablement**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Revenue AI Platforms**
- Natural Language Interaction
- Proactive Assistance
- Autonomous Task Execution
- Cross-system Integration
- Decision Making
- Adaptive Learning

**Customer Support**
- Case Management
- Customer Support Portal
- Knowledge Base
- Call Center Features
- Support Analytics

**Data Sourcing**
- Data Sourcing
- Exporting & Sharing Data
- Multi-Device Data Visualization
- Interactive Dashboards
- Data Segmentation

**Content Management**
- Content Import
- Content Creation
- Templates
- Advanced Search
- Content Storage

**Training**
- Knowledge Base
- Coaching Materials
- Playbook Creation
- Video Record

**Attribution**
- Lead Opportunity
- Lead Assignment
- Pipeline Acceleration

**Calling**
- Record Calls
- Generate Location
- Call Types
- Click-to-Call
- Auto Dialer

**Analytics**
- Open Rates
- Link Activity
- Attachment Activity

**Incentives**
- Badges
- Triggers
- Commission Calculator
- Leaderboards

**Analysis**
- Predictive Analysis
- Distance Analysis 
- Spatial Analysis
- Data Stream

**Organization**
- Opportunity and Pipeline Management 
- Data Entry
- Integrations / APIs

**Repeatability and Reportability**
- Content Management
- Workflow Management
- Workflow Performance
- Sales Coaching and Insights
- Gamification

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**CRM Data Enrichment**
- Calendar Sync
- Email Activity Capture
- Conversation Intelligence
- Marketing Leads
- Contact Capture

**Route Planning**
- Lead Priority
- Optimized Sales Routes
- Map Directions

**Branding & Customizatio**
- Custom Booking Page
- Personalized Links
- Personalized Web Embed

**Territory Management - Sales Planning**
- Territory Management
- Territory Planning

**Platform - Revenue AI Platforms**
- Conversation Intelligence
- Predictive Forecasting
- CRM Data Enrichment
- Actionable Insights
- Risk Flagging
- Workflow Orchestration
- Sales Coaching
- Pipeline & Deal Management
- Customer Data Capture

**Reporting & Analytics**
- Reporting
- Dashboards
- Forecasting

**Predictive Analytics**
- Lead Scoring
- Opportunity Scoring
- Risk Analysis
- Live Forecasting

**Analytics**
- Reporting
- Alerts
- Account-Based Engagement
- Content Utilization

**Feedback**
- Review
- Scorecard
- Coaching Card
- Leaderboard
- Real-Time Updates
- Notifications
- Competition

**Discovery**
- Lead Management
- Scoring/Ranking
- Lead Context

**Contacts**
- Personalization
- Information Locater
- Record Prospect Data

**Customizations**
- Email Platform Integration
- Email Scheduling
- Notifications
- Email Categorization
- Templates

**Personalization**
- Profiles
- Custom Reports
- Dashboards
- Goal Setting

**Reporting**
- Data Transformation
- WYSIWYG Design
- API Integrations

**Performance Analysis**
- Coaching 
- Peformance Tracking

**AI and Automation**
- Lead Prioritization
- Lead Scoring
- Best Time of Day Scheduling
- Buyer Intelligence
- Machine Learning

**Account Management**
- Nonengaged Accounts
- Account optimization
- Historical Patterns
- Rep Performance
- Account Engagement
- Historical Win/Loss Patterns

**Sales Performance Management**
- Gamification
- Performance Dashboards
- Sales Rep Tracker

**Automatic Rules & Configurations**
- Set Working Hours
- Automatic Updates
- Buffer Times

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation

**Quota & Capacity Management - Sales Planning**
- Quota Management
- Capacity Management
- Quota Planning

**Mobile & Social**
- Social Collaboration Features
- Social Network Integration
- Mobile User Support

**Sales Management**
- Live Pipeline Management
- Sales Gamification
- Account-Based Analytics
- Activity Tracking

**Management**
- Conversion Viability
- Workflow

**Insights**
- Notes
- Daily Summary
- Automated Voicemails
- Automated Emails
- Sorts Prospects
- Automated Note Taking

**Administrative**
- Integration
- Employee Structure
- Behavior Monitoring

**Sales Analysis**
- ROI Forecasting 
- Sales Forecasting 

**Presentation and Forms**
- Video and Interactive Media
- Digital Contracts
- E-signature

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation

**Agentic AI - Revenue Operations & Intelligence (RO&I)**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Agentic AI - Sales Planning**
- Autonomous Task Execution
- Multi-step Planning

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Business Scheduling**
- Autonomous Task Execution
- Multi-step Planning

**Platform**
- Customization
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Document & Content Mgmt.
- Performance and Reliability
- Output Document Generation

**Self Service **
- Calculated Fields
- Data Column Filtering
- Data Discovery
- Search
- Collaboration / Workflow
- Automodeling

**Platform**
- Data Synchronization
- Analysis

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Sales Engagement**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Learning Management - Sales Enablement**
- Sales Training 
- Sales Coaching
- Sales Onboarding

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications

**Advanced Analytics**
- Predictive Analytics
- Data Visualization
- Big Data Services

**Agentic AI - AI Sales Assistant**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Revenue Enablement - Sales Enablement**
- Cross-Functional Alignment
- AI and Automation
- End-to-End Customer Journey Insights

**Generative AI**
- AI Text Generation

**Agentic AI - CRM**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Building Reports**
- Data Transformation
- Data Modeling
- WYSIWYG Report Design
- Integration APIs

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Performance and Reliability
- Breadth of Partner Applications

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