---
title: Agentforce Sales (formerly Salesforce Sales Cloud) Reviews
meta_title: 'Agentforce Sales (formerly Salesforce Sales Cloud) Reviews 2026: Details,
  Pricing, & Features | G2'
meta_description: Filter 25849 reviews by the users' company size, role or industry
  to find out how Agentforce Sales (formerly Salesforce Sales Cloud) works for a business
  like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 25849
  scale: '5'
date_modified: '2026-07-10'
parent_category:
  name: Sales Tools
  url: https://www.g2.com/categories/sales-tools
---

# Agentforce Sales (formerly Salesforce Sales Cloud) Reviews
**Vendor:** Salesforce  
**Category:** [CRM Software](https://www.g2.com/categories/crm)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 25,849
## About Agentforce Sales (formerly Salesforce Sales Cloud)
Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management



## Agentforce Sales (formerly Salesforce Sales Cloud) Pros & Cons
**What users like:**

- Users appreciate the **feature-rich capabilities** of Agentforce Sales, facilitating seamless customer interactions and efficient workflows. (3167 reviews)
- Users value the **ease of use** of Agentforce Sales, enabling seamless access to customer data and improved productivity. (2065 reviews)
- Users value the **effective lead management** in Agentforce Sales, enhancing customer interactions and team collaboration. (2051 reviews)
- Users highlight the **seamless Salesforce integration** that enhances productivity by providing vital information in one place. (1615 reviews)
- Users value the **efficiency** of Agentforce Sales, seamlessly connecting sales performance tracking for enhanced productivity. (1214 reviews)
- Automation (1164 reviews)
- Users appreciate the **ease of integration** and customization options of Agentforce Sales, enhancing their overall experience. (1117 reviews)
- Intuitive (952 reviews)
- Users appreciate the **seamless integration capabilities** of Agentforce Sales, enhancing workflows and tailoring processes to unique business needs. (879 reviews)
- Users appreciate the **extensive customization options** of Agentforce Sales, allowing tailored solutions for any business needs. (843 reviews)

**What users dislike:**

- Users find the **setup complexity** and limitations on customization challenging, particularly for smaller teams with simpler needs. (1412 reviews)
- Users find the **limited features** of Agentforce Sales requires time and expertise to set up effectively. (1126 reviews)
- Users find the **learning curve steep** with complex setups and insufficient guidance on utilizing Sales Cloud effectively. (1092 reviews)
- Users find Salesforce Sales Cloud to be **not intuitive** , leading to challenges in navigation and management for new users. (791 reviews)
- Users note a **steep learning curve** for configuration, making initial setup and building agents more difficult. (717 reviews)
- Users feel the **complexity** of Agentforce Sales can overwhelm due to deep configurations and excessive options. (682 reviews)
- Time-Consuming (659 reviews)
- Users find the product **expensive** , suggesting a need for more adaptable pricing and customization options. (612 reviews)
- Users find the **missing features** in Agentforce Sales hinder their ability to efficiently manage opportunities and create reports. (566 reviews)
- Limited Customization (554 reviews)

## Agentforce Sales (formerly Salesforce Sales Cloud) Reviews
  ### 1. Powerful but complex. Worth it if you're ready to invest

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.)

**Reviewed Date:** May 29, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The breadth of features is impressive. Pipeline management, reporting, and integrations all in one place. It also has a huge ecosystem of apps and a large community, so finding help or add-ons is rarely a problem.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The learning curve is steep and the interface can feel cluttered. It also gets expensive quickly once you start adding users or features, and some basic things require way more clicks than they should.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It keeps all customer and deal information centralized, so the sales team isn't chasing updates across emails and spreadsheets. The pipeline visibility helps prioritize where to focus, which saves time and reduces deals slipping through the cracks.

  ### 2. User-Friendly Platform with Straightforward Reporting and Dashboards

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sagar A. | Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The platform is easy to work with, and the reporting and dashboard are straightforward. The interface is very user-friendly and simple to navigate.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

As of now, there’s nothing specific to mention, since it’s one of the best applications I’ve worked with.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It addresses the core problem in customer relationship management. It’s faster and smarter.

  ### 3. Amazing, Groundbreaking CRM

**Rating:** 5.0/5.0 stars

**Reviewed by:** Banrrjee S. | Salesforce Developer, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 01, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I have been using Salesforce Sales Cloud for the past 5 years. I can vouch for its effectiveness and tech stack. Sales Cloud has many inbuilt features which make it very easy to use and effective for Sales people. The Lead to Opportunity Management and tracking, Account- Contact relationship easily makes itone the of the best CRM's around. There are many unique features like Opportunity Splits, Pipeline Management, Lead Conversion, Lead Scoring which are great drivers of sales. It is also very user friendly and easy to use for non tech people.
Moreover, Salesforce has a wonderful and stable tech stack this enables us to extend its features using Flows, Apex triggers, Asynchronous Apex. A lot of the salesforce automation is declarative like flows, formulas, permission sets, this makes it easy for people with no coding knowledge to also extend its features. I have personally seen millions of records being stored and updated within Sales Cloud with no data being compromised whatsoever.
Salesforce customer support is helpful and quite responsive. Their account executives are also enthusiastic and helpful.
It can also be integrated effectively with various popular payment gateways like Stripe, PayPal etc. Moreover, now with Agentforce being added to Salesforce Sales Cloud there is more AI magic waiting to happen.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The mobile app is not very effective. This is something which needs to be looked into, various bugs exist. Dynamic lists applied to the Sales Cloud platform don't show up on the mobile app. Also, with every version pushed by Salesforce the way the mobile app reacts, and relays changes becomes different and unpredictable.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It helps us track sales leads, follow up with them, convert them. Ensure the Opportunity is fulfilled and not lost. We also use Salesforce to send out promotional emails and SMS (using SMS converse magic 3rd party AppExchange app) to prospective leads and clients.

  ### 4. Clear Pipeline Visibility, Powerful Reporting, and Flexible Customization

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.)

**Reviewed Date:** March 02, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Pipeline visibility: It gives a clear view of deals, stages, and potential risks all in one place.

Strong reporting & forecasting: The dashboards provide leadership with real-time insight, as long as the data is kept up to date.

Customization: You can tailor it to your sales process rather than being forced into a generic workflow.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Heavy and complex : It’s powerful, but not intuitive. Without proper setup  it feels overwhelming.

Adoption depends on discipline: If you dont update it consistently, reporting becomes unreliable fast.

Cost vs. value risk : expensive, and without strong process ownership, it can turn into a glorified data-entry tool.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Deal tracking & organization : Keeps all opportunities, contacts, and activities in one place, so I always know what to focus on, as a global company this helps with company memory as well

Forecasting & visibility : Lets me see pipeline health and expected revenue, helping me prioritize deals and plan next steps effectively.

  ### 5. Intuitive Daily Tool for Sales, Leads, and Operations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joe C. | Account Development Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I use it daily for almost every part of my routine—sales, leads, follow-ups, and operations. It’s very intuitive and genuinely helpful, and overall it’s a great tool.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Currently the Mobile version is a little clunky, but I don't use it as much, very rare

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Organizational daily tasks simplified, makes it really smooth experience, helps me keep track of current leads status, loads once assigned, I used it for pretty much everything

  ### 6. Quick, Easy, and Immediately Useful

**Rating:** 5.0/5.0 stars

**Reviewed by:** Karl C. | Vice President of Sales - EMEA, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Quick, easy to use, and immediately useful. My team started seeing value within minutes.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I just wish I’d known about it sooner. I could have been targeted earlier, since the problems I was seeing were typical for startups in my space.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It helps us get to the root of customer problems sooner, so we can redirect them more quickly.

  ### 7. Salesforce

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mohammed Mustakim K. | Senior Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 30, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce Sales Cloud stands out for its customizability, scalability, and powerful sales tools. It offers advanced automation, AI-powered insights (Einstein), strong reporting, and seamless integration with other tools. It’s great for businesses of any size that want a flexible, data-driven CRM that grows with them.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Here’s what some people often find challenging about Salesforce Sales Cloud:

Cost: It can get expensive quickly, especially with add-ons and extra users.

Complexity: The platform has a steep learning curve and can feel overwhelming for new users.

Customization Requires Expertise: To unlock its full potential, you often need skilled admins or developers.

Sometimes Over-Engineered: For smaller businesses, it might feel like more than what’s needed.

Performance: Large data volumes or complex automations can sometimes slow things down.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Problems it solves:

Disorganized Customer Data: Centralizes all customer info in one place, so nothing slips through the cracks.

Manual, Repetitive Tasks: Automates workflows and follow-ups to save time and reduce errors.

Lack of Sales Visibility: Provides real-time dashboards and reports for accurate pipeline and performance tracking.

Poor Sales Forecasting: Uses data-driven insights and AI (Einstein) to improve forecast accuracy.

Inefficient Collaboration: Enables team communication and document sharing within the platform.

Inconsistent Sales Processes: Standardizes processes and best practices across teams with customizable workflows.

Limited Mobility: Offers a mobile app so reps can access info anytime, anywhere.

  ### 8. Boosts Sales Insight with Robust Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rakesh G.

**Reviewed Date:** December 15, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I use Salesforce Sales Cloud primarily to manage the entire sales process, from lead capture to deal closure, and it serves as a centralized CRM platform where all customer data and sales activities are easily accessible. I appreciate how Sales Cloud helps in tracking leads and opportunities, managing accounts and contacts, and forecasting sales with customizable dashboards and reports. The automation features like workflow rules, lead assignment, reminders, and approval processes help reduce manual work and improve productivity. Integration with email, marketing tools, and third-party applications creates a more efficient sales ecosystem. I find the pipeline visibility particularly valuable as it improves forecasting accuracy, with data consistently updated and standardized across the team. This allows for more informed decisions around targets and resource allocation. Overall, Salesforce Sales Cloud helps gain better visibility into the sales pipeline, enhance customer relationship management, and drive consistent sales performance.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

One challenge is complexity and usability. Because Salesforce Sales Cloud is highly customizable, the interface can feel overwhelming, especially for new users. Simple tasks sometimes require navigating through multiple screens or fields, which can slow down day-to-day work without proper training.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Salesforce Sales Cloud to manage the entire sales process. It centralizes CRM, tracking leads, opportunities, and team performance. It automates tasks, integrates with other tools, and offers pipeline visibility, enhancing forecasting accuracy and improving sales consistency.

  ### 9. Efficient Carrier Management with Great Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** alecia C. | Compliance, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I use Agentforce Sales for organizing and staying on top of carriers and updating files. It makes searching and looking for info for carriers more efficient. I like that it features AI agents that perform actual sales work, not just assisting, along with deep integration with the salesforce and 24/7 lead engagement. The initial setup is very simple.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Accuracy. The AI agents still need stronger reliability.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Agentforce Sales for organizing carriers and updating files. It efficiently helps me search for carrier info.

  ### 10. The most scalable and highly customizable platform for enterprise sales management.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sahil D. | Salesforce QA, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 30, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The core strength is the platform's ability to be customized and scaled to fit any unique sales process. We value the real-time reporting and forecasting tools, which give us a 360-degree view of our pipeline health and allow management to make data-driven decisions quickly. The huge marketplace of third-party integrations ensures we can connect it to our entire tech stack.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The biggest downside is the steep learning curve and complexity, which can overwhelm new users and lead to poor adoption without extensive, ongoing training. Additionally, the platform is very expensive, and the true cost is often hidden in required add-ons, premium support tiers, and the need for dedicated administrator resources.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Streamlined Sales Cycle: By enforcing a standard Sales Path and automating routine administrative tasks (like lead assignment and follow-up alerts), our sales representatives now spend less time on data entry and more time engaging with customers, which has directly led to faster deal closures.

Data Centralization and Visibility: The platform acts as a single source of truth for all customer and pipeline data. This benefits management by providing real-time dashboards and reports on pipeline health, lead conversion rates, and team performance, allowing us to make more accurate revenue forecasts and coach our sales team effectively."

  ### 11. Helpful All-in-One Dashboard with Easy Tracking and Customization

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nikhil S. | Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It's dashboard is very helpful that all data is visible on single window. Tracking is easy with this, reduces teams follow-ups. Customization according to our need is helping us to use this at fullest.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Proper training required for using its features, without training it is difficult.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Best CRM software, helping us to achieve customer satisfation. Reduces manual efforts to manage multiple client and very easy to track all work project wise. Also it's dashboard helping to view real time data in minimum time.

  ### 12. Love it

**Rating:** 5.0/5.0 stars

**Reviewed by:** Scott M. | Salesforce Business Development Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 06, 2023

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It keeps all of our customer data in one place so that we can coordinate across our team

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It's not about the product per se but more an issue with user adoption and customization based on our specific use case

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It's is helping us to track activities that we engage in on our clients behalf so that we can let the know the value we provide

  ### 13. Effortless CRM Integration and Usability

**Rating:** 4.5/5.0 stars

**Reviewed by:** Brandon T. | Account Development Rep, Enterprise (> 1000 emp.)

**Reviewed Date:** December 01, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It is a fantastic way to manager customer relationships (communications, sales opportunities, etc etc). It is very easy to use and integrates with pretty much everything.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Sometimes it can be a bit bloated with TOO many fields and items, and  creating reports and dashboards could be more streamlined and flexible. There are times when I want to create a report to have better intelligence to help with my decision making, but it is very difficult or near impossible.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

If we did not have Salesforce, we would not have any record of prospects, customers, and opportunities of our work, and it would be like driving with a blindfold from New York to Los Angeles and just praying you get there.

  ### 14. Streamlined Organization, Custom Dashboard Advantage

**Rating:** 4.0/5.0 stars

**Reviewed by:** Krista B. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 13, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like that Salesforce Sales Cloud keeps our department organized and helps with daily contact efficiency. I appreciate our customized dashboards, which help us keep our leads updated between team members and enable us to manage our workload and time efficiently across multiple employees and legal fields. Also, the learning threshold was very quick, making it easy to get started.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I wish the templates were better to optimize and customize for our needs.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Salesforce Sales Cloud to keep our department organized and enhance daily contact efficiency. Our customized dashboards keep leads updated among team members and help manage workloads between employees and legal fields.

  ### 15. Easy to Use and Feature-Rich Salesforce Cloud

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sparsh G. | Associate Software Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 01, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It is the one of best and the most popular cloud of salesforce which is easy to use and implement also solve a lot of business problem with its interesting features and also mostly used in salesforce.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The one thing I am not liking for it is that it is not add new features in sales cloud now a days

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It is solving the business use cases mostly by its standard features and have to minimal custom as per requirement

  ### 16. Solid Single Source of Truth for Complex UK & EMEA Accounts

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It’s a solid single source of truth... keeps track of complex UK and EMEA accounts without the usual faff.

The automation handles the routine admin... means I can focus on building proper relationships with brands instead of wasting time on manual data entry.

The reporting’s got real substance... makes it easy to analyse performance and forecast across different markets without any fluff.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Sometimes the interface feels cluttered with features we just don't need... which can make simple tasks take a few more clicks than necessary.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

The main problem it’s solving is the sheer amount of manual admin that usually eats into a sales day... things like logging activity, updating opportunity stages, and digging for deal context

  ### 17. Simple, Fast UI and Affordable Setup with Agent Force

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 16, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

What I really like was its simple and easy user interface. I had to track all my Opportunities using Agent force and it was always fast with little wait times. Also, it was the most affordable and easier to setup vs other providers.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The greatest dislike was that even though it was easy t setup and use it was hard to integrated into our system using their API's. However, This is not the fault of Agent Fierce, but limitation of our internal system that was based on the old AS400 backend.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

The problem agent Force solved was the easy of adding opportunities and collaborating within my team. This allowed other co-worker to pick up where I left off if I was pulled to do other activities.

  ### 18. Great Graphics That Make Growth Easy to Track

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The graphics are great! It’s really easy to read the graphs and clearly see my personal growth, both with my own goals and with our group goals over time.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It can be difficult to find what I am looking for immediately, sometimes I have to go tab to tab to find exactly what I want.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I like having everything in one place, without needing to jump between multiple places or even multiple screens just to complete a task. The workflow is straightforward and easy to use.

  ### 19. Agentforce Sales Automates the Entire Sales Lifecycle with AI Agents

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ravi S. | Frontend Developer, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Agentforce Sales (from Salesforce) is designed to automate and enhance the entire sales lifecycle using AI agents.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Requires clean, structured, and updated CRM data and Teams might depend too much on AI decisions

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Personalized interactions based on CRM data,Smart recommendations for next-best actions and Engage leads anytime via chat, email, or messaging

  ### 20. Centralize everything and accelerate decisions with real-time data

**Rating:** 4.5/5.0 stars

**Reviewed by:** jesus dair y. | Customer Support Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

What I like the most is that it not only responds and helps you in your work but also does everything for you, removing some repetitive tasks that end up taking time that we can use to focus on what is most important.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I think the platform is very cumbersome, in the sense that for users who are starting, the learning curve can be slow.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

The maintenance of information in a more organized manner, removal of repetitive and manual work, which saves time and improves productivity

  ### 21. Scalable Flexibility with High Setup Complexity

**Rating:** 4.5/5.0 stars

**Reviewed by:** Muhammad  A.

**Reviewed Date:** December 10, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

What I like most about Salesforce Sales Cloud is its scalable flexibility, anchored by the Opportunity Object. The Opportunity object acts as the digital representation of a potential sale, providing necessary structure with standardization and predictability. The platform is infinitely adaptable to any industry or business process through low-code and no-code tools, enhancing process automation with Flow and custom objects and fields. Moreover, the AppExchange offers a marketplace for integrated solutions that enhance functionality. Additionally, the platform consolidates all sales tasks into one place, changing how a Sales Rep spends their time by providing a unified view, and integrates AI with Einstein to improve productivity. This combination of a rigid backbone for management and reporting with flexible customization makes Salesforce Sales Cloud powerful for everyone from the Admin to the VP of Sales.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The biggest pain points are not with the platform itself, but with the cost, complexity, and maintenance required to run it effectively. 1. The Cost & Licensing Complexity: The initial cost of licenses is high, and the price structure can be complex. Hidden costs of add-ons quickly inflate the total cost. Also, accessing timely and high-quality support often requires a higher-tier support package. 2. The Steep Learning Curve and User Experience: While powerful, the platform can be overwhelming with a cluttered UI for the average Sales Rep. The Admin/User divide is significant with a steep learning curve. 3. Over-Customization and Technical Debt: Flexibility can lead to over-customization, needing specialized consultants to maintain, and accumulating technical debt, resulting in higher long-term maintenance costs.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud solves the 'Black Box' pipeline problem by providing visibility into revenue forecasting, secures data continuity through a 360-degree customer view, and reduces admin fatigue with automation—enhancing forecasting accuracy, institutional memory, and user adoption.

  ### 22. Has always been a great CRM but not the best for companies without the costly expertise

**Rating:** 4.0/5.0 stars

**Reviewed by:** Cameron B. | Business Development Team Lead, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 25, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I appreciate the overall setup of the system, including its layout and the way it integrates with other platforms. The detailed reporting also stands out, as it allows you to delve deeply into the data. Customer support has always ben great and we use this everyday!

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce is deeply complex, and unless you have someone who is at least an admin, you won't be able to access more than the basic metrics. Tracking custom metrics can be extremely challenging if you don't have someone with significant experience in the nuances of Salesforce. Not only is Salesforce itself expensive, but hiring the right people to operate it can be even more costly. Implementation of Salesforce products can be very time consuming and costly and Salesforce itself is not always easy to use for less technical users.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

This platform enables you to carry out many functions in a single location, which can simplify things for users who are adept at managing it and for leaders who are clear about the information they require. However, this isn't always the reality, as the out-of-the-box reporting is, at best, below expectations.

  ### 23. Empowers Lead Management and Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Abhinav  S.

**Reviewed Date:** December 10, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I appreciate how Salesforce Sales Cloud helps us create a lead management system and provides insights on user sales, like leads to contact and the campaigns they are associated with. I love that I can use leads, contact, and other relevant data with Marketing Cloud to target customers for relevant experiences rather than random promotions. I find the email to case feature, Einstein lead scoring, and AI email generation especially useful for creating connected experiences. The setup was pretty easy too since most things are configurable.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

One user can have multiple IDs if duplication rules are not set up properly, and sometimes the speed of the instance is an issue. It can take a lot of time to process some things and open pages.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Salesforce Sales Cloud for a unified lead management system, gaining insights into lead sources and associations. It integrates with Marketing Cloud to deliver targeted, personalized experiences beyond mass promotions, offering valuable contact insights.

  ### 24. Effortless Lead-to-Opportunity Conversion with Sales Cloud

**Rating:** 4.5/5.0 stars

**Reviewed by:** Tanay  S. | Salesforce Business Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 10, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The most helpful thing that I find about Sales Cloud is the smooth conversion from Lead to Opportunity. I've used other CRM platforms in the past, but the way Salesforce Sales Cloud allows us to map the fields and auto-populate those fields in relevant Account/Contact and Opportunity records is good.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Sales Cloud is on bit of an expensive side for SMBs. Yes, Starter Suite is an option, but then it limits us with number of Flow automations, and no sandboxes.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud solves the problem of story line and unification. Entire sales journey (from Lead coming in from various channels, lead assignment, lead conversion, and Opportunity management) just fits right. The data model is so tightly integrated that the story line feels seamless for any industry. All the meticulous details like the flexibility to position the tasks and events, option to add team members working on a opportunity, sharing and access, it's like once you get used to Sales Cloud, it's almost impossible to replicate the same in any other CRM.

  ### 25. Comprehensive CRM with powerful features and great scalability

**Rating:** 5.0/5.0 stars

**Reviewed by:** Prasanta Kumar S. | Software Engineer, Information Technology and Services, Enterprise (> 1000 emp.)

**Reviewed Date:** September 10, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce Sales Cloud is extremely powerful when it comes to managing leads, opportunities, and customer relationships. The 360-degree view of customers, customizable dashboards, and automation of sales workflows make it a very efficient tool for daily operations. I also appreciate the integration capabilities with third-party applications and the ability to scale as business needs grow.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The platform can feel overwhelming at first due to the vast number of features, and it requires some training to use effectively. The pricing can also be high for smaller businesses. However, once properly set up, it delivers great value and efficiency.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud helps us streamline customer relationship management, track sales opportunities, and improve lead conversions. It eliminates manual follow-ups by automating workflows and reminders, ensuring no opportunity is missed. With its analytics and reporting tools, it provides clear visibility into sales performance, helping us make data-driven decisions. Overall, it has improved both productivity and customer satisfaction.

  ### 26. Revolutionized Our Sales Management Effortlessly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Saber A. | Senior Finance Lead, Manufacturing, Enterprise (> 1000 emp.)

**Reviewed Date:** March 21, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I really appreciate the digitalizations and live data availability in Salesforce Sales Cloud. It's great that there's no manual work involved, as everything is in the system. I find it beneficial that expected sales are visible to the leadership team, eliminating the need for paperwork. The initial setup was very easy, and with light training, my team quickly gained the necessary knowledge.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Nothing

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Salesforce Sales Cloud to manage relationships in sales, markets, and finance, solving dead time and manual input issues. I like its digitalizations and live data availability, making expected sales visible to leadership and eliminating paperwork.

  ### 27. Streamlined Data Management, Stellar Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dee S. | Campus Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 09, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I find Salesforce Sales Cloud to be the go-to platform for managing multiple student profiles across 9 campuses effortlessly. It allows me to access previously collected data to create various types of reports without switching platforms, which is really convenient. I love how it keeps everything in one place, enabling my team and me to collaborate smoothly. The ability to store a wide range of data and build new profiles and leads within the same system without causing issues is truly amazing. I also enjoyed integrating our communication tools with Salesforce, allowing real-time updates to show up in an organized way, which is brilliant.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

If a new user who hasn't worked with data or the way it's stored stumbles across the platform, things can get messy quickly. Require any team member who will be working with Salesforce to undergo some level of training for smooth sailing.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud centralizes our data, allowing easy access to info for reports and collaboration. It handles diverse data types smoothly, integrates communication tools, and replaces multiple systems with a singular, reliable platform, helping us support students effectively.

  ### 28. Intuitive and Efficient CRM with Robust Features

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jay M. | SDR, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 09, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like Salesforce Sales Cloud's friendly interface, which makes it easy for me to find information, especially before I make a call. It's really fast too, which helps me quickly locate the information I'm looking for. This support in finding information allows me to adjust my approach for different end users based on their needs. It's also really easy to use and understand, which is great not only for me as an end user but also for administrators who find it really good with no difficulty in using it.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I don't think there's too much to dislike. Sometimes, there might be a glitch or it can be kinda slow because of an update, but it's just once in a while. Overall, it's doing really good so far.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Salesforce Sales Cloud to easily understand and adapt my approach to different end users and leads, with everything in one place. It helps me generate new leads and know what services users currently use, allowing for efficient calls.

  ### 29. Salesforce Sales Cloud Honest review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mushfira J. | HR Executive, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 18, 2024

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce Sales Cloud is a powerful and comprehensive CRM platform that excels in sales management and automation. Its robust features, including advanced lead scoring, customizable dashboards, and extensive reporting capabilities, make it an invaluable tool for sales teams. The platform's ease of use and seamless integration with other tools enhance productivity and streamline workflows. While it can be on the pricier side, the investment is justified by the significant improvements in sales efficiency and customer relationship management it delivers

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The learning curve can be steep for new users, requiring substantial time and training to master all its features.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud streamlines lead management, automates sales tasks, and provides robust analytics. This improves sales efficiency, enhances customer relationships, and drives revenue growth. The centralized data view and automation tools save time and enable data-driven decisions, benefiting businesses by increasing productivity and effectiveness.

  ### 30. Transforms Sales Visibility and Efficiency with Powerful Integration

**Rating:** 4.0/5.0 stars

**Reviewed by:** Todd T. | Platform Owner, Sales & Marketing, Computer Software, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 08, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

What I like most about Salesforce Sales Cloud is that it brings everything into a unified view and offers a lot of flexibility and customization. You can tailor objects and fields and automation to match business practices without heavy coding, which is huge for scalability. It also offers a bunch of out-of-the-box automation like flows and Einstein AI, which can reduce manual work. The data-driven insights, especially for forecasting for leadership, are super helpful. There's also a huge integration ecosystem available, so you can sync with everything. The mobile app is okay too.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Our Salesforce is really old, and there's a lot of customizations that have added tech debt over time that we need to clean up or start fresh. Another issue is complexity for new users. It can be overwhelming for new sales reps to know what to look for or what's important. We could probably do a better job at offering more standardized reports for our end use.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Salesforce Sales Cloud to solve visibility issues in our sales pipeline and manage leads more efficiently. It enhances team collaboration, standardizes sales processes, and improves revenue forecasting with AI insights. The mobile app provides access to essential data, and it centralizes information to reduce data fragmentation.

  ### 31. Fast, Straightforward Search That Finds the Info I Need

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It's relatively easy to search for people and find the information I need. The platform is fast and straightforward.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The UI isn't very aesthetically pleasing. Sometimes the search function doesn't return great results or glitches when I try to search again.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It makes it easy to find contacts and their information when I need it. I feel like it's a good investment for the company to track all of our information. There is also no AI involved but I don't think it needs it.

  ### 32. Unmatched Power and Flexibility for Customer Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tommy C. | Customer Care Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** December 08, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The upsides of Salesforce Cloud include a unified platform for customer lifecycle management, robust customization and scalability, deep AI & analytics (Einstein), massive integration capabilities (AppExchange), improved team productivity, enhanced customer engagement, and automated workflows, all leading to better data-driven decisions and increased revenue, with benefits like Sales Cloud's pipeline management and Service Cloud's unified agent console making it powerful for sales, service, and marketing.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The main downsides of Salesforce Cloud are its high costs (licensing, implementation, add-ons), steep learning curve & complexity for users and admins, integration challenges with other systems, need for technical expertise for customization, potential for slow support, and reliance on internet. Other issues include data storage limits, complex data visualization, and poor user adoption due to its overwhelming features for simpler needs, making it less ideal for small businesses.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Cloud offers benefits like a 360-degree customer view, streamlined sales/service processes, improved efficiency via automation (AI), enhanced collaboration, real-time analytics for better decisions, and scalability for growth, all from a secure, accessible cloud platform, leading to increased revenue, better customer experiences, and reduced operational costs.

  ### 33. Intuitive and Seamless Integrations That Just Work

**Rating:** 5.0/5.0 stars

**Reviewed by:** Philip B. | Sales, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It is very intuitive and integrates well with other tools we use

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Pricing could be a little more competitive.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It is a great CRM tool that integrates with other tolls we use.  This cuts down on the amount of systems we need

  ### 34. Reliable CRM with Strong Sales Management Capabilities

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

**Reviewed Date:** October 14, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

What I like most is how it brings all my customer and sales data into one place. Tracking leads, opportunities, and activities feels straightforward, and having dashboards and reports ready whenever I need them makes day-to-day decisions much easier. I also appreciate how customizable it is—almost every part of the process can be tailored to match how our team actually works.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The biggest downside is that it can feel overwhelming at times. There are a lot of features, and getting everything set up the right way usually needs admin support. If things aren’t governed well, the system can get cluttered pretty fast. Licensing and add-ons can also add up quickly, which is something smaller teams might struggle with.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It helps us keep sales data clean, organized, and accessible. We no longer chase spreadsheets or rely on manual updates. Automated workflows save a lot of time, and the visibility into the pipeline has definitely improved our forecasting. Overall, it keeps everyone on the same page and gives the team more time to actually focus on selling instead of admin work.

  ### 35. Understands Our Industry Aesthetic and Tailors Solutions to Our Needs

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ronald P. | Technical Writer, Enterprise (> 1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It understands the aesthetic of our industry and customizes the solutions to fit our needs.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Nothing necessarily. I wish it were a bit more interactive with our boots on the ground.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It is pinpointing leads for us rather than us wasting time chasing down cold leads.

  ### 36. Effortless Usage, Powerful Insights

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joey G.

**Reviewed Date:** February 04, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I find Salesforce Sales Cloud to be easy to use and easy to navigate. I've worked at multiple companies, and there's not much of a learning curve with it. I've also gotten savvy with running reports, and the functionality seems to be pretty similar across different places I've worked.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Sometimes pages take a long time to load. I wish that the reports were easier to filter and just kind of slice and dice the data in different ways. It can be a little bit clunky to run your own custom reports.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Salesforce Sales Cloud daily for tracking activities and running reports. It provides a good snapshot of client history, recent support cases, and how they work with my company.

  ### 37. Everything in One Place: From Lead Generation to Quotes

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nilesh K. | Seniour Developer, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Everything is in one place, from lead generation to quote creation, with integration to external systems for order generation and payment collection.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Order creation and payment collection need to be dependent on an external system.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

This helped resolve issues with managing renewal and amendment business.

  ### 38. Customized Tool That Empowers Sales and Delivers Actionable Marketing Metrics

**Rating:** 5.0/5.0 stars

**Reviewed by:** Darrell B. | Product Marketing Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 24, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

We use a customized version that not only enables sales to be effective but gives me marketing campaign metrics that help drive business.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Sometimes the reports that could help me are difficult to find or unknowingly private.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I solves the time it takes to make quick decisions on targeting the correct internal and external people within accounts and support.

  ### 39. Seamless AI Integration and Mobile Access Boost Productivity

**Rating:** 4.5/5.0 stars

**Reviewed by:** Gomez R. | QC Specialist, Building Materials, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 21, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It has seamless AI capabilities like deal insights and predictive scoring that helps us to focus on the potential and profitable leads.
It has seamless integration capability with other tools even third party tools.
It supports mobile phone apps which helps us work on the go and this is an added advantage for us as it promotes great streamline work flow.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I do not has issues with this tool. I have no dislikes.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Before this tool was installed in the company we had issues with field officers as they could only update deals once they return from the fields but this tool helps us to receive updated from the field in real-time through mobile phones. This promotes a streamline workflow.

  ### 40. Effortless Lead and Task Management in One Place

**Rating:** 4.5/5.0 stars

**Reviewed by:** Arusha g. | Customer Success Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 09, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The best thing about Salesforce Sales Cloud is how easy it makes it to keep track of everything. I can see my leads, opportunities, and tasks all in one place, which really helps me stay on top of my day

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

While Salesforce Sales Cloud is powerful, it can feel a bit complex at times. Some tasks require too many clicks, and the interface can be overwhelming for new users.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It basically keeps everything organised for me. Instead of tracking things in different places, I have one system where I can see my pipeline, follow-ups, and customer activity. It saves a lot of time and reduces the chances of missing something important

  ### 41. Powerful CRM That Keeps Our Sales Process Organized

**Rating:** 4.0/5.0 stars

**Reviewed by:** Toshim S. | Sr. Analyst, Partner Revenue Strategy & Operations, Enterprise (> 1000 emp.)

**Reviewed Date:** February 22, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like that Salesforce Sales Cloud keeps all our leads, deals, and reports in one place and makes managing the sales process much more organized and easy.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Sometimes it feels a bit complex and overwhelming for new users, and the pricing can be high for smaller teams.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud helps us organize and track our entire sales pipeline in one system, which improves visibility, reduces manual work, and helps us close deals faster.

  ### 42. Excellent CRM for Keeping Client and Member Data Organized

**Rating:** 5.0/5.0 stars

**Reviewed by:** Grace Ann C. | Talent Acquisition Recruiter, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 07, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It helps me keep track of client or member information, and it’s also helpful for saving and organizing data as a CRM.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It loads slowly and sometimes causes delays, and it’s not easy to get support to fix the issue.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce helps us stay connected with our members and clients, while keeping records in compliance with data privacy requirements.

  ### 43. AI-Powered Automation Meets a Complete CRM Ecosystem

**Rating:** 4.0/5.0 stars

**Reviewed by:** Vineeth K. | Sr. Multimedia Designer , Mid-Market (51-1000 emp.)

**Reviewed Date:** May 13, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like how it brings together AI-powered automation and a complete CRM ecosystem in one platform.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The platform can feel quite complex, especially during the initial setup and onboarding. Smaller teams, in particular, may need technical support to get everything configured properly.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It solves a lot of manual tasks, like tracking leads, updating CRM records, following up, and generating reports. Now, with the AI integration, it has helped us a lot.

  ### 44. One Interface to Manage Multiple Sophisticated Issues

**Rating:** 4.5/5.0 stars

**Reviewed by:** E. Paul D. | Authorized Agent, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Allowed us to manage multiple sophisticated issues in one interface.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Once in a while it would be sluggish if too many users were in at once.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Large databases of info were located in one place and easily searchable and navigable.

  ### 45. Customer Details at a Glance with Helpful Interaction Tracking

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like that I can see customer details at a glance, with different categories highlighting the areas of our product they are using and tracking our interactions with customers (sales leads and help centre requests).

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

For first-time users, it can be overwhelming with the amount of information provided and understanding the most efficient way to locate the data you're looking for.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It's helping me understand the customers who use our product, how they're using it, and tracking our communication channels with them.

  ### 46. Streamlined Automation and Data Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** meilana s. | Artificial Intelligence (AI) Instructor & Mentor (Homeroom Coach), Mid-Market (51-1000 emp.)

**Reviewed Date:** December 03, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I appreciate Salesforce Sales Cloud for its outstanding automation capabilities. The automations streamline workflows significantly and ship tasks in a much more efficient manner, which is a major benefit for my system. This feature notably decreases human errors, providing reliability and precision in the processes. Additionally, the platform consolidates customer data into a single location, simplifying relationship management. This consolidation is crucial for ease in managing data relationships within the company. I also find that the initial setup of Salesforce Sales Cloud was relatively straightforward, especially since it resembles other platforms we have used, making it simpler and perhaps easier than some other cloud platforms.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The occasional issues with synchronizing or speed of the hardware between my laptop and the Salesforce Sales Cloud can sometimes pose a problem. It happens due to my internal system issues, particularly with the Internet connection, rather than Salesforce itself.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Salesforce Sales Cloud to automate our system and manage customer data seamlessly. It streamlines workflows, decreases human error, and centralizes customer information, enhancing our relationship management and boosting efficiency through automation.

  ### 47. Seamless Integration and Organization Magnified

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 27, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like the organizational piece of Salesforce Sales Cloud because it keeps me on top of day-to-day tasks, and the workflow is very seamless. It also integrates with other third-party apps we use, which I like. The setup was super easy, with my account being essentially activated for me once I entered my work credentials. It integrates seamlessly with other software like SalesIntel, SalesLoft, Gong, and Nooks. These aspects really enhance my experience with Salesforce Sales Cloud.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I have to manually enter everything in SalesIntel, which is frustrating.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud helps me stay organized with my accounts and tasks, ensuring timely completion and efficient workflow management. It integrates seamlessly with third-party apps we use, enhancing my daily operations in tech sales.

  ### 48. Streamlines Sales, But Setup Could Be Simpler

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 11, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I use Agentforce Sales mainly to support the sales team with their sales pipeline as a data analyst. I appreciate that it helps streamline the sales process for the sales team. Additionally, it assists us in generating sales reports, which is quite helpful. Overall, it’s just a really good tool.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The setup has too many options. If I can use prompts to build initial setup, it will be amazing.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Agentforce Sales to streamline the sales process for the team and generate sales reports.

  ### 49. Systematic Account Growth and Faster Deal Closures

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tharsnath J. | Mortgage Advisor, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 01, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like how it enables systematically enables you to grow your accounts, find new customers and close deals faster

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I dont have anything i don't dislike as of yet

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Seems much easier to use and easy to find information

  ### 50. Salesforce Sales Cloud – A Game Changing CRM for Sales Teams

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sanjai B. | Salesforce Developer, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 17, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

What I like best about Salesforce Sales Cloud is how it brings everything related to sales into one place.
The lead and opportunity management features make it much easier to track the entire sales cycle, and the reporting dashboards give a clear picture of where the pipeline stands.
I also like how customizable it is—you can adapt fields, layouts, and automation to fit the exact sales process rather than forcing the team to change how they work.
On top of that, the integration options with email, calendar, and other tools save a lot of time for sales reps.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

There isn’t much to dislike about Salesforce Sales Cloud because most of the challenges I’ve come across have easy solutions.
The platform is very flexible, so even if something feels complex at first, it can usually be simplified with the right customization.
Salesforce also provides a strong support ecosystem called Trailhead, help articles, and an active community which makes it easy to overcome any initial learning curve.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud is helping solve the problem of scattered customer and sales data.
Instead of having leads, contacts, and deals spread across emails, spreadsheets, and different tools, everything is now centralized in one system.
This makes it much easier to track the entire sales cycle from lead capture to closing a deal without losing important details.
The automation features also reduce manual work, like follow-up reminders and updating records, which saves time for the sales team.
Overall, it improves visibility into the pipeline, helps forecast more accurately, and gives managers a clear picture of team performance, which directly supports better decision-making and faster deal closures.


## Agentforce Sales (formerly Salesforce Sales Cloud) Discussions
  - [How do you manage high volume of duplicated data?](https://www.g2.com/discussions/how-do-you-manage-high-volume-of-duplicated-data) - 3 comments, 2 upvotes
  - [How are other organizations utilizing SFDC for application of price uplift annually in their Renewal Contracts, both for 12 month and multi-year arrangements?](https://www.g2.com/discussions/how-are-other-organizations-utilizing-sfdc-for-application-of-price-uplift-annually-in-their-renewal-contracts-both-for-12-month-and-multi-year-arrangements) - 1 comment, 2 upvotes
  - [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) - 11 comments, 3 upvotes
  - [How do I merge two contacts in the same account on on main screen if that's possible?](https://www.g2.com/discussions/15673-how-do-i-merge-two-contacts-in-the-same-account-on-on-main-screen-if-that-s-possible) - 6 comments, 2 upvotes
  - [How do make our classic layout and fields, buttons transfer over to lightning](https://www.g2.com/discussions/12482-how-do-make-our-classic-layout-and-fields-buttons-transfer-over-to-lightning) - 2 comments, 2 upvotes

- [View Agentforce Sales (formerly Salesforce Sales Cloud) pricing details and edition comparison](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?hubs_post-cta=nav-software-sales&hubs_post=blog.hubspot.com%2Fservice%2Fcustomer-success-tools&page=8&sa=X&ved=2ahUKEwiN4vyE-t7sAhW0NKYKHSs1CIgQ9QF6BAgIEAI&section=pricing&secure%5Bexpires_at%5D=2026-07-10+21%3A37%3A28+-0500&secure%5Bsession_id%5D=96f4b3af-556c-4d01-9b67-d73c3700413f&secure%5Btoken%5D=e2cb27c08f810e6a8f1175923c457b4e63998fac643768276dfdea35966c92c3&format=llm_user)
## Agentforce Sales (formerly Salesforce Sales Cloud) Integrations
  - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews)
  - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews)
  - [8x8 Work](https://www.g2.com/products/8x8-work/reviews)
  - [Aadhaar Verification API](https://www.g2.com/products/aadhaar-verification-api/reviews)
  - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews)
  - [Adobe Analytics](https://www.g2.com/products/adobe-analytics/reviews)
  - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews)
  - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews)
  - [Adobe Target](https://www.g2.com/products/adobe-adobe-target/reviews)
  - [Adyen Payments](https://www.g2.com/products/adyen-payments/reviews)
  - [AgencyZoom](https://www.g2.com/products/vertafore-agencyzoom/reviews)
  - [Agentforce Financial Services (formerly Salesforce Financial Services Cloud)](https://www.g2.com/products/agentforce-financial-services-formerly-salesforce-financial-services-cloud/reviews)
  - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
  - [Aircall](https://www.g2.com/products/aircall/reviews)
  - [Alianza UCaaS](https://www.g2.com/products/alianza-ucaas/reviews)
  - [Amazon AppFlow](https://www.g2.com/products/amazon-appflow/reviews)
  - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews)
  - [Amazon Web Services AI](https://www.g2.com/products/amazon-web-services-ai/reviews)
  - [Ambition](https://www.g2.com/products/ambition/reviews)
  - [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews)
  - [Apollo.io](https://www.g2.com/products/apollo-io/reviews)
  - [Arduino IDE](https://www.g2.com/products/arduino-ide/reviews)
  - [Asana](https://www.g2.com/products/asana/reviews)
  - [Atlassian Atlas](https://www.g2.com/products/atlassian-atlas/reviews)
  - [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews)
  - [Avochato](https://www.g2.com/products/avochato/reviews)
  - [AWS Cloud9](https://www.g2.com/products/aws-cloud9/reviews)
  - [AWS Cloud Development Kit (AWS CDK)](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews)
  - [Axcient x360Cloud](https://www.g2.com/products/axcient-x360cloud/reviews)
  - [Axcient x360Recover](https://www.g2.com/products/axcient-x360recover/reviews)
  - [Axcient x360Sync](https://www.g2.com/products/axcient-x360sync/reviews)
  - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews)
  - [Benelinx Agency Management Solution](https://www.g2.com/products/benelinx-agency-management-solution/reviews)
  - [Bitbucket](https://www.g2.com/products/bitbucket/reviews)
  - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews)
  - [Boomi](https://www.g2.com/products/boomi/reviews)
  - [Calendly](https://www.g2.com/products/calendly/reviews)
  - [CallHippo](https://www.g2.com/products/callhippo/reviews)
  - [CallHippo AI Voice Agent](https://www.g2.com/products/callhippo-ai-voice-agent/reviews)
  - [Catalyst](https://www.g2.com/products/totango-catalyst/reviews)
  - [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews)
  - [Chili Piper](https://www.g2.com/products/chili-piper/reviews)
  - [ChurnZero](https://www.g2.com/products/churnzero/reviews)
  - [Cirrus Insight](https://www.g2.com/products/cirrus-insight/reviews)
  - [Clari](https://www.g2.com/products/clari/reviews)
  - [Cloudingo](https://www.g2.com/products/cloudingo/reviews)
  - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)
  - [Conga CLM](https://www.g2.com/products/conga-conga-clm/reviews)
  - [Conga Composer](https://www.g2.com/products/conga-composer/reviews)
  - [CONQUER](https://www.g2.com/products/conquer/reviews)
  - [Copado DevOps](https://www.g2.com/products/copado-devops/reviews)
  - [Creditsafe](https://www.g2.com/products/creditsafe/reviews)
  - [Cvent Webinar](https://www.g2.com/products/cvent-webinar/reviews)
  - [Databricks](https://www.g2.com/products/databricks/reviews)
  - [DealHub](https://www.g2.com/products/dealhub/reviews)
  - [Delighted](https://www.g2.com/products/delighted/reviews)
  - [Descartes MacroPoint](https://www.g2.com/products/descartes-macropoint/reviews)
  - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews)
  - [DocEx](https://www.g2.com/products/docex/reviews)
  - [Docusign](https://www.g2.com/products/docusign/reviews)
  - [Dreamdata](https://www.g2.com/products/dreamdata/reviews)
  - [Ease](https://www.g2.com/products/employee-navigator-ease/reviews)
  - [Elate](https://www.g2.com/products/elate/reviews)
  - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews)
  - [Esri ArcGIS](https://www.g2.com/products/esri-arcgis/reviews)
  - [Eventbrite](https://www.g2.com/products/eventbrite/reviews)
  - [Expensify](https://www.g2.com/products/expensify/reviews)
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
  - [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [Freshdesk and Freshservice](https://www.g2.com/products/freshdesk-and-freshservice/reviews)
  - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews)
  - [Gallabox](https://www.g2.com/products/gallabox/reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  - [Genysis](https://www.g2.com/products/genysis/reviews)
  - [GeoSTORM](https://www.g2.com/products/geostorm/reviews)
  - [GitHub](https://www.g2.com/products/github/reviews)
  - [GoGuardian Admin](https://www.g2.com/products/goguardian-admin/reviews)
  - [Gong](https://www.g2.com/products/gong/reviews)
  - [Google Ads](https://www.g2.com/products/google-ads/reviews)
  - [Google Analytics for G Suite](https://www.g2.com/products/google-analytics-for-g-suite/reviews)
  - [Google Cloud BigQuery](https://www.g2.com/products/google-cloud-bigquery/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Great Question](https://www.g2.com/products/great-question/reviews)
  - [Greenhouse](https://www.g2.com/products/greenhouse/reviews)
  - [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews)
  - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews)
  - [Harver](https://www.g2.com/products/harver/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [IBM Db2](https://www.g2.com/products/ibm-db2/reviews)
  - [IDfy](https://www.g2.com/products/idfy/reviews)
  - [Inspire Planner](https://www.g2.com/products/inspire-planner/reviews)
  - [intalk.io](https://www.g2.com/products/intalk-io/reviews)
  - [Intelligent WorkFlow](https://www.g2.com/products/intelligent-workflow/reviews)
  - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews)
  - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews)
  - [Ironclad](https://www.g2.com/products/ironclad/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [Jira Cloud for Sheets](https://www.g2.com/products/jira-cloud-for-sheets/reviews)
  - [Jira Product Discovery](https://www.g2.com/products/jira-product-discovery/reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
  - [Jotform](https://www.g2.com/products/jotform/reviews)
  - [Kiwi for Gmail](https://www.g2.com/products/kiwi-for-gmail-kiwi-for-gmail/reviews)
  - [LARA](https://www.g2.com/products/neura-robotics-lara/reviews)
  - [LeadSquared Sales CRM](https://www.g2.com/products/leadsquared-sales-crm/reviews)
  - [lemlist](https://www.g2.com/products/lemlist/reviews)
  - [LinkedIn Job Search](https://www.g2.com/products/linkedin-job-search/reviews)
  - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews)
  - [LinkSquares](https://www.g2.com/products/linksquares/reviews)
  - [Loopio](https://www.g2.com/products/loopio/reviews)
  - [Lusha](https://www.g2.com/products/lusha/reviews)
  - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews)
  - [Market Inside](https://www.g2.com/products/market-inside/reviews)
  - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews)
  - [MCUBE Autodialer](https://www.g2.com/products/mcube-autodialer/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews)
  - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)
  - [Microsoft PowerPoint](https://www.g2.com/products/microsoft-powerpoint/reviews)
  - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Mindtickle](https://www.g2.com/products/mindtickle/reviews)
  - [Mission Control](https://www.g2.com/products/mission-control/reviews)
  - [Momentum](https://www.g2.com/products/momentum-momentum/reviews)
  - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews)
  - [n8n](https://www.g2.com/products/n8n/reviews)
  - [Natterbox](https://www.g2.com/products/natterbox/reviews)
  - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews)
  - [NexGen FMS](https://www.g2.com/products/nexgen-fms/reviews)
  - [Nintex](https://www.g2.com/products/nintex-nintex/reviews)
  - [Nooks](https://www.g2.com/products/nooks/reviews)
  - [Objectivity/DB](https://www.g2.com/products/objectivity-db/reviews)
  - [Okta](https://www.g2.com/products/okta/reviews)
  - [Oracle CPQ](https://www.g2.com/products/oracle-cpq/reviews)
  - [Oracle Database](https://www.g2.com/products/oracle-database/reviews)
  - [Oracle EBS Financials](https://www.g2.com/products/oracle-ebs-financials/reviews)
  - [Oracle E-Business Suite](https://www.g2.com/products/oracle-e-business-suite/reviews)
  - [Oracle Financial Reporting Compliance Cloud](https://www.g2.com/products/oracle-financial-reporting-compliance-cloud/reviews)
  - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews)
  - [Outreach](https://www.g2.com/products/outreach/reviews)
  - [PandaDoc](https://www.g2.com/products/pandadoc/reviews)
  - [Pardot (by Salesforce)](https://www.g2.com/products/pardot-by-salesforce/reviews)
  - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews)
  - [PerfectQuote](https://www.g2.com/products/perfectquote/reviews)
  - [Planhat](https://www.g2.com/products/planhat/reviews)
  - [Postman](https://www.g2.com/products/postman/reviews)
  - [Procore](https://www.g2.com/products/procore/reviews)
  - [Qualified](https://www.g2.com/products/qualified/reviews)
  - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [QuotaPath](https://www.g2.com/products/quotapath/reviews)
  - [Rattle](https://www.g2.com/products/rattle/reviews)
  - [Reachdesk](https://www.g2.com/products/reachdesk/reviews)
  - [Recurly](https://www.g2.com/products/recurly/reviews)
  - [Responsive, formerly RFPIO](https://www.g2.com/products/responsive-formerly-rfpio/reviews)
  - [RevolutionParts](https://www.g2.com/products/revolutionparts-revolutionparts/reviews)
  - [Ricochet360](https://www.g2.com/products/speed-to-contact-llc-ricochet360/reviews)
  - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews)
  - [Rippling](https://www.g2.com/products/rippling/reviews)
  - [Rippling IT](https://www.g2.com/products/rippling-it/reviews)
  - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews)
  - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews)
  - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [Salesforce Marketing Cloud Account Engagement](https://www.g2.com/products/salesforce-marketing-cloud-account-engagement/reviews)
  - [Salesforce Marketing Cloud Intelligence (formerly Datorama)](https://www.g2.com/products/salesforce-marketing-cloud-intelligence-formerly-datorama/reviews)
  - [Salesforce Spiff](https://www.g2.com/products/salesforce-spiff/reviews)
  - [SalesIntel](https://www.g2.com/products/salesintel/reviews)
  - [Salesloft](https://www.g2.com/products/salesloft/reviews)
  - [Salestrail](https://www.g2.com/products/salestrail/reviews)
  - [Samsara](https://www.g2.com/products/samsara/reviews)
  - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews)
  - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)
  - [SAP Concur](https://www.g2.com/products/sap-concur/reviews)
  - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews)
  - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews)
  - [Seamless (formally Seamless.AI)](https://www.g2.com/products/seamless-formally-seamless-ai/reviews)
  - [Seismic Enablement Cloud](https://www.g2.com/products/seismic-enablement-cloud/reviews)
  - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews)
  - [SnapLogic Intelligent Integration Platform (IIP)](https://www.g2.com/products/snaplogic-intelligent-integration-platform-iip/reviews)
  - [Snowflake](https://www.g2.com/products/snowflake/reviews)
  - [Softphone.Pro](https://www.g2.com/products/softphone-pro/reviews)
  - [Spiff](https://www.g2.com/products/spiff-2025-09-29/reviews)
  - [Streamline](https://www.g2.com/products/gmdh-streamline/reviews)
  - [SurveyVista](https://www.g2.com/products/surveyvista/reviews)
  - [Tableau](https://www.g2.com/products/tableau/reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  - [Totango](https://www.g2.com/products/totango/reviews)
  - [Trailhead](https://www.g2.com/products/trailhead/reviews)
  - [Twilio](https://www.g2.com/products/twilio/reviews)
  - [Veeva CRM](https://www.g2.com/products/veeva-crm/reviews)
  - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews)
  - [Visual Studio Code](https://www.g2.com/products/visual-studio-code/reviews)
  - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews)
  - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews)
  - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews)
  - [Workday Compensation](https://www.g2.com/products/workday-compensation/reviews)
  - [Xactly](https://www.g2.com/products/xactly/reviews)
  - [Yotpo](https://www.g2.com/products/yotpo/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Zillow](https://www.g2.com/products/zillow/reviews)
  - [Zillow Premier Agent](https://www.g2.com/products/zillow-premier-agent/reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)
  - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews)
  - [Zuora](https://www.g2.com/products/zuora-zuora/reviews)

## Agentforce Sales (formerly Salesforce Sales Cloud) Features
**Sales Force Automation**
- Contact & Account Management
- Partner Relationship Mgmt. (PRM)
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Territory & Quota Management
- Desktop Integration
- Product & Price List Management
- Quote & Order Management
- Customer Contract Management

**Reports**
- Reports Interface
- Steps to Answer
- Graphs and Charts
- Score Cards
- Dashboards

**Marketing Automation**
- Email Marketing
- Campaign Management
- Lead Management
- Marketing ROI Analytics

**Cartography**
- Map Design
- Vector Mapping 
- Data Visualization
- Overlaying

**Lead Generation**
- Lead Builder
- CRM Integration
- Marketing Automation Integration
- Social Media Integration
- Data Import & Export Tools

**Lead Facilitation**
- Customer-facing Chatbot
- Lead Qualification
- Lead Follow-up
- Meeting Scheduling 

**Integrated Workflows**
- Task Management
- Email Tracking/Automation
- Calls and Voice
- Other Outreach Options 
- CRM Integration
- Calendar
- Shared Records

**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification

**Revenue Sourcing and Forecasting**
- Revenue History
- Pipeline Management
- Dashboard Analytics
- Multi-Device Data Visualization
- Data Segmentation
- Predictive Forecasting
- Revenue Operations Cadence

**Territory Mapping**
- Custom Territory Mapping
- Strategic Selling
- Automatic Rep Assignment

**Integrations**
- MS Teams Integration
- Email Integration
- Zoom Integration
- Google Meet Integration
- Salesforce Integration

**Sales Performance Features - Sales Planning**
- Account Scoring
- Revenue Planning
- Account Segmentation
- Sales Performance
- Sales Forecasting
- Integrations
- Scenario Modeling

**Agentic AI - Lead Scoring**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Decision Making

**Agentic AI - Sales Performance Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Email Tracking**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Sales Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Outbound Call Tracking**
- Autonomous Task Execution
- Natural Language Interaction

**Agentic AI - Sales Coaching**
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Decision Making

**Agentic AI - Sales Enablement**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Revenue AI Platforms**
- Natural Language Interaction
- Proactive Assistance
- Autonomous Task Execution
- Cross-system Integration
- Decision Making
- Adaptive Learning

**Customer Support**
- Case Management
- Customer Support Portal
- Knowledge Base
- Call Center Features
- Support Analytics

**Data Sourcing**
- Data Sourcing
- Exporting & Sharing Data
- Multi-Device Data Visualization
- Interactive Dashboards
- Data Segmentation

**Content Management**
- Content Import
- Content Creation
- Templates
- Advanced Search
- Content Storage

**Training**
- Knowledge Base
- Coaching Materials
- Playbook Creation
- Video Record

**Attribution**
- Lead Opportunity
- Lead Assignment
- Pipeline Acceleration

**Calling**
- Record Calls
- Generate Location
- Call Types
- Click-to-Call
- Auto Dialer

**Analytics**
- Open Rates
- Link Activity
- Attachment Activity

**Incentives**
- Badges
- Triggers
- Commission Calculator
- Leaderboards

**Analysis**
- Predictive Analysis
- Distance Analysis 
- Spatial Analysis
- Data Stream

**Organization**
- Opportunity and Pipeline Management 
- Data Entry
- Integrations / APIs

**Repeatability and Reportability**
- Content Management
- Workflow Management
- Workflow Performance
- Sales Coaching and Insights
- Gamification

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**CRM Data Enrichment**
- Calendar Sync
- Email Activity Capture
- Conversation Intelligence
- Marketing Leads
- Contact Capture

**Route Planning**
- Lead Priority
- Optimized Sales Routes
- Map Directions

**Branding & Customizatio**
- Custom Booking Page
- Personalized Links
- Personalized Web Embed

**Territory Management - Sales Planning**
- Territory Management
- Territory Planning

**Platform - Revenue AI Platforms**
- Conversation Intelligence
- Predictive Forecasting
- CRM Data Enrichment
- Actionable Insights
- Risk Flagging
- Workflow Orchestration
- Sales Coaching
- Pipeline & Deal Management
- Customer Data Capture

**Reporting & Analytics**
- Reporting
- Dashboards
- Forecasting

**Predictive Analytics**
- Lead Scoring
- Opportunity Scoring
- Risk Analysis
- Live Forecasting

**Analytics**
- Reporting
- Alerts
- Account-Based Engagement
- Content Utilization

**Feedback**
- Review
- Scorecard
- Coaching Card
- Leaderboard
- Real-Time Updates
- Notifications
- Competition

**Discovery**
- Lead Management
- Scoring/Ranking
- Lead Context

**Contacts**
- Personalization
- Information Locater
- Record Prospect Data

**Customizations**
- Email Platform Integration
- Email Scheduling
- Notifications
- Email Categorization
- Templates

**Personalization**
- Profiles
- Custom Reports
- Dashboards
- Goal Setting

**Reporting**
- Data Transformation
- WYSIWYG Design
- API Integrations

**Performance Analysis**
- Coaching 
- Peformance Tracking

**AI and Automation**
- Lead Prioritization
- Lead Scoring
- Best Time of Day Scheduling
- Buyer Intelligence
- Machine Learning

**Account Management**
- Nonengaged Accounts
- Account optimization
- Historical Patterns
- Rep Performance
- Account Engagement
- Historical Win/Loss Patterns

**Sales Performance Management**
- Gamification
- Performance Dashboards
- Sales Rep Tracker

**Automatic Rules & Configurations**
- Set Working Hours
- Automatic Updates
- Buffer Times

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation

**Quota & Capacity Management - Sales Planning**
- Quota Management
- Capacity Management
- Quota Planning

**Mobile & Social**
- Social Collaboration Features
- Social Network Integration
- Mobile User Support

**Sales Management**
- Live Pipeline Management
- Sales Gamification
- Account-Based Analytics
- Activity Tracking

**Management**
- Conversion Viability
- Workflow

**Insights**
- Notes
- Daily Summary
- Automated Voicemails
- Automated Emails
- Sorts Prospects
- Automated Note Taking

**Administrative**
- Integration
- Employee Structure
- Behavior Monitoring

**Sales Analysis**
- ROI Forecasting 
- Sales Forecasting 

**Presentation and Forms**
- Video and Interactive Media
- Digital Contracts
- E-signature

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation

**Agentic AI - Revenue Operations & Intelligence (RO&I)**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Agentic AI - Sales Planning**
- Autonomous Task Execution
- Multi-step Planning

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Business Scheduling**
- Autonomous Task Execution
- Multi-step Planning

**Platform**
- Customization
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Document & Content Mgmt.
- Performance and Reliability
- Output Document Generation

**Self Service **
- Calculated Fields
- Data Column Filtering
- Data Discovery
- Search
- Collaboration / Workflow
- Automodeling

**Platform**
- Data Synchronization
- Analysis

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Sales Engagement**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Learning Management - Sales Enablement**
- Sales Training 
- Sales Coaching
- Sales Onboarding

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications

**Advanced Analytics**
- Predictive Analytics
- Data Visualization
- Big Data Services

**Agentic AI - AI Sales Assistant**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Revenue Enablement - Sales Enablement**
- Cross-Functional Alignment
- AI and Automation
- End-to-End Customer Journey Insights

**Generative AI**
- AI Text Generation

**Agentic AI - CRM**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Building Reports**
- Data Transformation
- Data Modeling
- WYSIWYG Report Design
- Integration APIs

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Performance and Reliability
- Breadth of Partner Applications

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