--- title: Agentforce Sales (formerly Salesforce Sales Cloud) Reviews meta_title: 'Agentforce Sales (formerly Salesforce Sales Cloud) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 25842 reviews by the users' company size, role or industry to find out how Agentforce Sales (formerly Salesforce Sales Cloud) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 25842 scale: '5' date_modified: '2026-07-06' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Agentforce Sales (formerly Salesforce Sales Cloud) Reviews **Vendor:** Salesforce **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.4/5.0 **Total Reviews:** 25,842 ## About Agentforce Sales (formerly Salesforce Sales Cloud) Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management ## Agentforce Sales (formerly Salesforce Sales Cloud) Pros & Cons **What users like:** - Users appreciate the **feature-rich capabilities** of Agentforce Sales, facilitating seamless customer interactions and efficient workflows. (3167 reviews) - Users value the **ease of use** of Agentforce Sales, enabling seamless access to customer data and improved productivity. (2065 reviews) - Users value the **effective lead management** in Agentforce Sales, enhancing customer interactions and team collaboration. (2051 reviews) - Users highlight the **seamless Salesforce integration** that enhances productivity by providing vital information in one place. (1615 reviews) - Users value the **efficiency** of Agentforce Sales, seamlessly connecting sales performance tracking for enhanced productivity. (1214 reviews) - Automation (1164 reviews) - Users appreciate the **ease of integration** and customization options of Agentforce Sales, enhancing their overall experience. (1117 reviews) - Intuitive (952 reviews) - Users appreciate the **seamless integration capabilities** of Agentforce Sales, enhancing workflows and tailoring processes to unique business needs. (879 reviews) - Users appreciate the **extensive customization options** of Agentforce Sales, allowing tailored solutions for any business needs. (843 reviews) **What users dislike:** - Users find the **setup complexity** and limitations on customization challenging, particularly for smaller teams with simpler needs. (1412 reviews) - Users find the **limited features** of Agentforce Sales requires time and expertise to set up effectively. (1126 reviews) - Users find the **learning curve steep** with complex setups and insufficient guidance on utilizing Sales Cloud effectively. (1092 reviews) - Users find Salesforce Sales Cloud to be **not intuitive** , leading to challenges in navigation and management for new users. (791 reviews) - Users note a **steep learning curve** for configuration, making initial setup and building agents more difficult. (717 reviews) - Users feel the **complexity** of Agentforce Sales can overwhelm due to deep configurations and excessive options. (682 reviews) - Time-Consuming (659 reviews) - Users find the product **expensive** , suggesting a need for more adaptable pricing and customization options. (612 reviews) - Users find the **missing features** in Agentforce Sales hinder their ability to efficiently manage opportunities and create reports. (566 reviews) - Limited Customization (554 reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Reviews ### 1. Proactive CRM Co-Pilot That Boosts Pipeline—But Takes Time to Master **Rating:** 3.5/5.0 stars **Reviewed by:** Joan P. | SPAIN ON TRADE MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best is how it shifts from a passive CRM to a proactive co-pilot. The automated lead nurturing and AI-driven insights handle the grunt work, allowing me to focus entirely on closing deals rather than manual data entry. It’s essentially a productivity multiplier for my pipeline. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The learning curve for the new autonomous features can be steep; it takes time to trust the AI to handle workflows without micro-managing it. Also, the UI can feel cluttered with so many new tools, and the initial setup requires significant fine-tuning to ensure the 'agents' align perfectly with our specific sales cycle **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It solves administrative bloat and lead stagnation. By automating data entry and initial prospecting, it frees up roughly 30% of my day to focus on selling. It also eliminates 'lead leakage' by proactively flagging stalled deals, ensuring I hit my targets with a much more predictable pipeline. ### 2. AI-Driven Automation That Lets You Focus on Selling **Rating:** 5.0/5.0 stars **Reviewed by:** Siddharth P. | Tier 3 Sr. Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The best part of Agentforce Sales is its AI‑driven automation that streamlines data entry, forecasting, and follow‑ups so you can focus on actual selling instead of admin work. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The main drawback of Agentforce Sales is its complex setup and the amount of manual configuration required before teams can use it efficiently. Even small changes often need admin support, which slows things down. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales mainly addresses data fragmentation, reduces manual sales admin work, and improves pipeline visibility. The result is a smoother, more predictable sales process overall. ### 3. Boost Sales Effectiveness and Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastián M. | Salesforce Consultant, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** As a consultant, I have really liked that with the incorporation of agents in Agentforce Sales, a new layer of configuration and automation has been added. This has allowed the company to boost its effectiveness and reduce manual tasks. I also love how the agents guide and train new team members without the need to assign a mentor, which reduces the overall impact on the sales team and boosts individual effectiveness and productivity. Additionally, I was able to create different agents that have allowed the automation and streamlining of the training processes for new team members and to guide both new and veteran people on how sales prospects should be initiated and how to follow up on opportunities to close business deals. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes, the integration with other tools that companies also have, especially legacy applications and systems. Especially when these systems are on-premise. Mulesoft is a solution, but some clients are not willing to pay for it. There's also the issue of VPNs, which makes the connection have its particularities and limitations when creating integrations with these legacy systems. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** With Agentforce Sales, I can automate and streamline sales processes, improve the onboarding of new members, reduce manual tasks, and increase individual effectiveness and productivity by guiding representatives in tracking opportunities. ### 4. Smart, Scalable Sales Solution with AI Power **Rating:** 4.5/5.0 stars **Reviewed by:** Prateek J. | Software Engineering Trainee, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I use Agentforce Sales as a smart sales assistant and CRM platform where AI agents handle repetitive work, provide insights, and help accelerate the entire sales lifecycle from prospecting to closing deals. What stands out most is that it's not just a CRM - it's a small sales platform that combines automation, AI, and deep customization to genuinely improve how sales teams work. These aspects turn Agentforce Sales into more than just a CRM, it becomes a proactive, intelligent sales system that improves efficiency, decision-making, and scalability. I find Agentforce Sales to be invaluable as it serves as the central hub integrated with CPQ, communication analytics, and integration tools, creating a fully connected sales ecosystem. Transitioning from a fragmented, manual system to Agentforce Sales significantly improved efficiency, visibility, and scalability. Despite the manageable initial setup, unlocking the full power of Agentforce Sales requires proper planning, technical knowledge, and a structured implementation approach. The platform played a key role in helping us streamline sales processes and scale efficiently as the business grew. I would rate Agentforce Sales a 9 out of 10, and I would definitely recommend it to teams serious about scaling their sales operations, especially if they can invest in proper implementation and optimization. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The main drawbacks are complexity, cost, and occasional performance or usability challenges, especially in highly customized environments. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to handle repetitive work and provide insights, solving inefficiency and scalability issues, making the sales process more data-driven and automated. ### 5. Boosted Lead Management with Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Venkata D. | Vlocity Solution Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really like the features of Agentforce Sales, especially around lead management and lead conversion. These features are very good, and I appreciate how well it integrates with other tools we need, like HubSpot, which we currently use in our project. That integration is a strong point, and we're very happy about it. Also, the opportunity management feature gives us a very comprehensive view of the different opportunities coming into the system from various channels and helps us realize or forecast revenue from those opportunities. Additionally, the documentation provided was very good, making the initial setup straightforward. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One thing we felt that could definitely improve is the opportunity schedules. Currently, we don't get schedules generated until very late in the sales process. It would be good if they could be brought out earlier. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales gives me a great view of the pipeline, helps with forecasting, and efficiently manages lead conversion. It's effective in nurturing leads within the system. ### 6. Transforms CRM and Sales with Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Marilyn B. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that Agentforce Sales is constantly evolving to support the needs of various clients. I appreciate how it allows our departments to interconnect, share information, and streamline our operations and sales process with efficiency. I am trying the new integration to capture social media engagement, and our team enjoys the ease of the Outlook connection, so messages are never missed. It helps us as a cross-functional team to capture behavior metrics and data that we can use to improve our marketing and sales efforts. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Some of my colleagues would like an ease of use with Engage, and they are still trying to navigate how to use it to build follow-up and retention campaigns. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales allows our departments to interconnect and streamline operations, capturing behavior metrics to improve marketing and sales. The Outlook integration ensures messages are not missed. ### 7. Salesforce Is a Trap for Small Businesses Disguised as a Solution **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Genuinely, nothing of substance. Any perceived strengths are theoretical. The platform is marketed as “powerful” and “customizable,” but in reality that just means it is overly complex, difficult to implement, and completely dependent on outside consultants to function at even a basic level. In our experience, it failed across core areas that should never be in question: Sales and scheduling workflows were unreliable. Booking flows would break mid-process, fail after successful payment, or require manual intervention just to complete a basic transaction. Payment processing was inconsistent, including scenarios where users could trigger duplicate charges or encounter unexplained errors during checkout. Intake and automation workflows did not function as expected, requiring constant monitoring and manual fixes to ensure patients actually received what they needed. Reporting and visibility were not trustworthy without heavy customization, which again required additional time and external support. Integrations were one of the biggest failures. We were sold a seamless, end-to-end solution, specifically around Salesforce and Amazon Connect, that ultimately never worked. After nearly two years of effort across multiple teams and vendors, we were told the integration was not actually achievable. That is not a minor issue, that is a complete breakdown of what was sold. Even after pivoting to a different telephony provider, we continued to experience issues with call routing, visibility, and basic functionality, reinforcing that integrations within this ecosystem are fragile and unreliable. Support and onboarding were equally disappointing. There was no true ownership. Salesforce, their partners, and third-party vendors constantly pointed fingers at each other, leaving us to manage and coordinate everything ourselves. Issues that directly impacted daily operations were treated with little urgency, and communication was inconsistent at best. To make matters worse, we paid for nearly a full year of licenses and services that we could not properly use during implementation. At no point were we clearly guided toward a ramp-up structure or advised on how to align costs with actual usage. That only came up later, after the fact, when the money was already spent. The system is also not usable out of the box. Everything requires configuration, customization, or rebuilding, which introduces additional cost, delays, and risk. Even after significant investment, the result still felt unstable. The biggest issue is that none of this is made clear upfront. You buy into the promise of a seamless, integrated platform, but what you actually get is a fragmented system that requires constant effort just to maintain baseline functionality. At no point did it feel like a finished, reliable product. It felt like a constant project that never truly worked the way it was supposed to. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Almost everything about the actual experience of using and implementing it. The biggest issue is that the product does not work as sold. We were pitched a seamless, fully integrated system, especially around telephony and core workflows, and that simply never materialized. The Amazon Connect integration we were guided into pursuing was ultimately not even achievable, despite nearly two years of effort and significant cost. Beyond that, the platform is extremely over-engineered for what most businesses actually need. Nothing works out of the box. Every workflow, report, or automation requires customization, and that introduces constant risk, delays, and dependency on third-party consultants. You are never truly “done” implementing, you are just continuously fixing and rebuilding. Core functionality was unreliable: Scheduling and booking flows breaking mid-process Payment issues, including duplicate charges and failed transactions Intake and automation flows not triggering properly Reporting that could not be trusted without heavy rework Integrations were a major pain point. Whether it was Amazon Connect or later Vonage, nothing worked cleanly. We dealt with call routing issues, missing agent data, poor visibility into calls, and constant bugs that directly impacted day-to-day operations. Support and onboarding were also major failures. There was no clear ownership. Salesforce, their partners, and third-party vendors consistently pointed fingers at each other, leaving us to manage everything. For a small business, this is completely unsustainable. You effectively become the project manager, QA team, and support layer for a system you are paying a premium for. One of the more frustrating parts was the lack of transparency around pricing and ramp-up. We paid for nearly a year of licenses and services that we couldn’t fully use during implementation, and no one proactively guided us toward a phased or ramped approach. That only came up after the fact. Overall, it feels like a system built for massive enterprises with dedicated internal teams and unlimited budgets. For small to mid-sized businesses, it is overly complex, costly, and operationally draining. Instead of making your business more efficient, it adds layers of friction, cost, and ongoing maintenance that never really go away. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** At this point, it is not meaningfully solving problems for us in a way that justifies the cost or complexity. In theory, it is supposed to centralize sales, scheduling, communication, and reporting into one system. In practice, those functions have been inconsistent and often require manual intervention, workarounds, or additional tools to operate reliably. Rather than streamlining operations, it has introduced additional layers of complexity. Our team has had to spend significant time troubleshooting issues, managing integrations, and coordinating between vendors just to maintain basic functionality. If anything, the primary “benefit” has been forcing us to become more operationally disciplined because we had no choice, not because the system made it easier. ### 8. Keeps Everything Organized and Streamlines the Sales Process **Rating:** 5.0/5.0 stars **Reviewed by:** Saksh P. | Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Salesforce Sales Cloud is how it keeps everything in one place. I don’t have to dig through different tools to figure out what’s going on with an account or opportunity.. It’s all right there. The dashboards and reports also make it easy to get a quick snapshot of my pipeline, which really helps with planning and staying on top of my work. Overall, it just keeps me organized and makes the sales process feel a lot smoother. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The thing I dislike about Salesforce Sales Cloud is that it can feel a bit overwhelming and clunky at times. There are so many features and sections that even simple tasks can take more clicks than they should. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud helps solve the problem of scattered customer information. Instead of tracking things in different tools or relying on memory, everything is organized in one place like accounts, activities, notes, opportunities, all of it. It also gives me better visibility into my pipeline, so I can prioritize my work and stay on top of follow-ups. This has made my workflow more structured and helps me catch things I might’ve missed otherwise. Overall, it just helps me stay more organized and keeps the sales process running smoothly. ### 9. Keeps Pipeline, Notes, and Activity in One Place for Easy Lead Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse S. | Sr. Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It keeps everything in one place—pipeline, notes, and activity. It helps me track leads and clients so I don’t lose sight of my outreach and follow-ups. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Garbage in--garbage out. If you don't put good data in, you won't get much out of it. It does require internal controls to keep data clean. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Connecting with Marketing Cloud and other platforms is pretty straightforward, and it really unlocks a lot of potential. Helps to pipe in leads with all the info I need so that sales can focus on selling. Fully customizable UI makes it so that we can build it to our spec. ### 10. Streamlined Sales Management and Better Visibility with Salesforce Sales Cloud **Rating:** 4.5/5.0 stars **Reviewed by:** Santhoshi K. | Software Test Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Salesforce Sales Cloud is how well it organizes the entire sales process. It becomes very easy to track leads, opportunities, and customer interactions all in one place. The dashboards and reports give a clear view of the pipeline, and the automation features help save a lot of manual effort. Once everything is set up, it really improves visibility and makes the team more efficient. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The main downside is the learning curve. New users often find the interface a bit overwhelming because there are so many features and settings. Sometimes simple actions take more clicks than expected, and system updates occasionally change the layout, which requires re-adjustment. Apart from that, most things work well once you get used to it. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Before adopting Salesforce Sales Cloud, our team struggled with scattered data - leads, contacts, and opportunities were often tracked in spreadsheets, emails, or different tools. This caused confusion, duplicate work, missed follow-ups, and lack of clarity about the sales pipeline. With Sales Cloud, we now have a unified, central system where all sales data lives. That means every lead, contact, opportunity, and customer interaction is organized in one place. The result: fewer missed follow-ups, clearer visibility into deal stages, and better coordination across team members. Automation features (like reminders, workflows, and validation rules) further reduce manual work and human error. The dashboards and reports provide real-time insight into pipeline health, conversion rates, and performance metrics , enabling smarter, data-driven decisions. In short: Sales Cloud helps us work more efficiently, stay organized, avoid mistakes, and focus energy on selling rather than managing spreadsheets. ### 11. All around tool for customer management **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Christine T. | Account specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce sales helps us with solving our customers inquiry, whether is about support/onboarding and be managed in one places where everyone on the team has access. It helps us track the inquiry properly and get valuable insights on performance for team improvement and numbers. Given that we work on large number of request, it is understandable that the software may take a few seconds which is acceptable for now. We used the metadata to track what issues our customer usually encounters that help us work on the service improvement and innovate solutions. We always thrive to ensure that we have our customer's feel heard on the most important aspect they want us to improve on. It is also great that we have a range of option to customize the integration and metadata that helps us effectively. The same goes for the UI/UX where the team can feel comfortable and friendly accessible especially on most important aspects. That said, we are able to ROI our customer support management investment in no time. We aren't that much of using AI/Intelligence features, as we want to have all interactions as humanly as possible. Though, we are open to possibilities to automate the initial AI assistant to filter out categories of inquiry to designate it to the proper team. Overall, we are happy with the managing platform we have. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Given that we have thousands of records for over 10 years now with billions of customer, having access to other vendors data, I'd imagine that the system may take a few minutes to load. However, they are days that we get a system issue while working with a customer inquiry which can sometimes be disappointing not only for the team member but also for the customer. We had experienced that a bit lot of times now. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helped my team and other vendors team managed and centralized our support to the customer inquiry. We are able to track the customer data securely and we can see anyone via fingerprint who and what work was made on the account. It is really good especially when trying to find efficient solution for a customer. ### 12. Agentforce Sales: Powerful Automation and AI Insights That Help Close Deals Faster **Rating:** 5.0/5.0 stars **Reviewed by:** lokesh v. | Associate Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales stands out for its strong automation and AI‑driven insights that give sales teams a clear view of customers and pipelines, reduce manual work, and help reps focus on closing the right deals faster **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I dislike about Agentforce Sales (Salesforce Sales Cloud) is that it can feel complex and heavy to manage, especially for smaller teams. Configuration, customization, and maintenance often require admin expertise, and licensing costs can be high. Additionally, without strong governance, users may experience data clutter and inconsistent processes, which can reduce usability and adoption **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales solves the problem of disconnected sales processes and lack of visibility across leads, opportunities, and customer interactions. It centralizes data, automates repetitive sales tasks, and provides actionable insights, which benefits me by saving time, improving pipeline accuracy, and enabling more data‑driven sales decisions. ### 13. Efficient Sales Management with Strong Automation and Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Gautam M. | Associate Salesforce Consultant, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** 1. Centralizes the entire sales process, including leads, opportunities, accounts, and activities, in one platform. 2. It is flexible and customizable to fit real business workflows. 3. It has strong automation features with Flows and process automation, which saves a lot of manual effort. 4. It gives excellent visibility through real-time reports and dashboards for tracking pipeline and performance. 5. It enhances the working relationship between the sales reps and managers with common data. 6. It also adapts easily to meet changing demands. 7. It comes with a friendly interface, which easily allows sales people to master the system. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** 1. Can be confusing for first-time users, in particular because of the number of options available 2. The initial configuration and customization may consume considerable time if not planned properly 3. Licensing fees as well as costs associated with add-ons can be quite steep when working in small teams or managing a small business 4. Certain standard functions must be further customized for specific business applications 5. Performance may gradually slow down in poorly optimized orgs as might be overwhelmed by too many automations in their ors. 6. Reporting is a robust capability in itself, though there is a learning curve with more advanced reports and diagnostic views. 7. The system requires constant maintenance to ensure it remains clean and efficient. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It solves the problem of scattered sales data by gathering leads, accounts, contacts, and opportunities into one system. It eliminates manual tracking in spreadsheets by automating follow-ups, task creation, and stage updates. Improved visibility into the sales pipeline drives more accurate and reliable forecasting. Prioritize the right opportunities using reports, dashboards, and lead insight. It reduces missed follow ups and delays by reminders and activity tracking. This makes collaboration easy, as teams have the same view of real-time data and updates. That helps me personally do work more efficaciously: decreases repetitive work, and clearly shows what needs my attention next. ### 14. Effortless Project Tracking and Time Management with Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Aries B. | Technology Analyst | Verint SaaS - Digital Solutions, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really like about Salesforce on tracking my project and working hours. It makes my time management much easier because I can exactly see where every lead is in the pipeline. Having a single source of truth for our project milestones and team task help me/us stay organized and hit our deadlines consistently. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes the project management interface feels a bit cluttered, which can make quick time management update like feel like a chore. There is a steep learning curve in setting up automated tracking and I wish the time logging features were a bit more intuitive for daily administrative tasks without needing so many clicks. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It solves my problem by centralizing all my project tracking and communication into a single platform. This benefits my by improving my time management, as I no longer waste hours. With a real-time dashboard, I can visualize my project milestones clearly and focus my energy on high-priority tasks that drive results. ### 15. Centralized Sales Data and Automation That Boost Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Amit M. | Associate Tech Lead - Content Delivery, Furniture, Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Salesforce Sales Cloud is its ability to centralize all customer and sales data in one place, making it easy to track leads, manage opportunities, and monitor pipeline progress. Its automation features reduce manual work, while customizable dashboards and real-time insights help teams make faster, data-driven decisions and improve overall productivity. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I dislike about Salesforce Sales Cloud is that it can be complex to set up and navigate, especially for new users, and often requires training to use effectively. It can also be expensive, particularly for small teams, and some customizations or integrations may require technical expertise or additional costs. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud solves the problem of scattered customer data and inefficient sales processes by bringing everything—leads, contacts, opportunities, and communication—into one centralized system. It helps streamline workflows through automation, improves visibility into the sales pipeline, and enables better tracking of performance. This benefits me by saving time, reducing manual errors, improving team collaboration, and allowing more focus on closing deals and making data-driven decisions. ### 16. On-Demand Deal-Based Roleplay and Pitch Feedback That Levels Up Sales Coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Chirag C. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sales coach agent provides on-demand roleplay based on our actual deal data and giving feed back on our pitch before we go and talk to our customer. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It has a steep learning curve because configurations require good knowledge and are not easy for beginners. For advanced features to use on the cloud, we need data cloud/Einstein licences, and for testing on the sandbox consumes paid credits. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I have saved lots of hours of manual works of sales process and automated many things. Also,o its 24/7 availability ensures customer satisfaction. Sales coach is a highlight feature for us. ### 17. Industry-Leading CRM Foundation with Powerful Customization, Integrations & AI Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Patricia P. | CEO and Founder, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** We are confident in this tool, as they are an industry leading CRM Foundation, that has a powerful and customizable platform, robust reporting and forecasting, best in class ecoystem and integrations, sales productivity tools and AI empowered insights. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** OuroOut of the box experience, or ease of implementation can be daunting for those new to Salesforce, high administrative overhead, inconsistent data quality unless you use another tool to mitigate, rep experience can be clunky depending on admin buildout, and reporting is powerful by not intuitive, leading to infrequency of use. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Our problems that are solved include no single source of truth, unreliable pipeline and forecasting, low sales productivity, poor visibility in to sales rep performance, disconnected go-to-market teams, inability to scale sales operations, and lack of insight into what actually drives revenue. ### 18. Salesforce Sales Cloud: Comprehensive CRM for Daily Sales Management **Rating:** 5.0/5.0 stars **Reviewed by:** Aijaz L. | Senior Systems Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud centralizes customer and sales data, making it easy to manage leads and opportunities. The dashboards and reports are detailed but still user-friendly. I use it daily, and it integrates smoothly with Outlook, Gmail, and Slack, which keeps my workflow consistent. What I like best about Salesforce Sales Cloud is how it centralizes all customer and sales data in one place. The interface is user-friendly, and features like lead management, opportunity tracking, and real-time dashboards make it easy to stay on top of the sales pipeline. Its frequency of use is high for me since I rely on it daily for client interactions and tracking progress. The integrations with tools like Outlook and Slack also make collaboration seamless, which improves productivity and communication across the team. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Implementation takes time because of the wide range of features. The setup requires training and can feel complex for new users. Customer support is responsive but sometimes slower on highly technical issues. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud solves the problem of scattered customer data and inefficient sales tracking. It centralizes all customer interactions, leads, and opportunities in one place, which makes it easier to manage the sales pipeline. For me, it improves forecasting, speeds up follow-ups with clients, and reduces missed opportunities. The benefit is stronger customer relationships, higher productivity for the sales team, and more accurate insights that drive revenue growth. ### 19. Streamlined Sales Processes with Intuitive UI **Rating:** 4.5/5.0 stars **Reviewed by:** Pratik M. | Salesforce Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really appreciate the lead-to-cash capabilities in Salesforce Sales Cloud. It's like a streamlined flow that is proven and works well. The forecast model is really nice, allowing me to choose the streams where I want to forecast, like pipeline and best case, giving a great view of forecasting. Territory management is another feature I value, working really well for sales according to territory. Plus, the ability to create and drop reports and dashboards is a huge plus, as they work very well for us. The mobile capability is a lifesaver for my sales team, allowing them to operate and update leads or opportunities while on the go. The intuitive and nice UI also makes it a pleasant experience. Features like Einstein, with next best actions and insights for lead and opportunity scoring, provide a proper view of the prospects. Additionally, the reports and dashboards are really good, offering an easy-to-use interface that gives an overview of customer activities. I find the platform robust overall. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think they need to do a better job on product and price book. It seems pretty basic right now. You just have a price book where you add the products and list prices based on the currencies. It's basic, not because they have CPQ product, but not every customer has a CPQ kind of request and then it's an add on cost. Right now, we end up doing customization. Also, if they can bring up something for invoices and stuff like that, it would be very useful for SMB kind of customers. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud simplifies managing the entire lead to cash lifecycle with its intuitive UI and mobile capabilities. It's easy for my sales team to update opportunities on the go. The platform's robust dashboards and reports provide sharp insights into customer activities, enhancing our forecasting and territory management. ### 20. Fast Interface, Essential for Documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Pankaj T. | Specialist - VONAGE, Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really appreciate the fast interface of Salesforce Sales Cloud, which makes it easy to navigate and perform tasks efficiently. Its features are easy to learn and helpful in making and prioritizing cases as needed. I can quickly find every detail of each account I search for, which is particularly beneficial for our collections process where documentation and keeping track of debtor interactions are crucial. The ease of setup is another plus; it only takes less than a week for new joiners to set up their accounts. Overall, Salesforce Sales Cloud makes our work documentation smooth and keeps everything well-organized. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** We use Salesforce for our USA accounts and UK accounts. Both have different interfaces. The USA one is fast and swift, but when working on our UK accounts we use another Salesforce interface called COPS, which is a bit slow in comparison and needs a bit of improvement. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud for documenting our work and tracking accounts efficiently. It helps keep all records intact, making it easier to connect with debtors. The interface is fast and user-friendly, letting me prioritize and resolve cases swiftly. ### 21. A Trusted Source of Truth for Contacts and Accounts **Rating:** 4.0/5.0 stars **Reviewed by:** Colin R. | Senior Merchant Success Manager , Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Salesforce is being able to trust it as our source of truth for contact information and account details. It’s easy to keep everything up to date, and making changes is straightforward. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It can be a bit finicky from time to time, but most of the issues usually come down to admin permissions. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It acts as our single source of truth and opportunity tracker for our sales teams. Creating customer reports and keeping a clear line of sight on active deals has been a huge problem-solver for us. ### 22. Helpful AI Follow-Ups and Action Plans, but Visual Task Prioritization Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** Chloe C. | Wealth Management Client Associate, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The new AI task follow-up feature has been helpful in scheduling additional tasks that come up related to an initial conversation with clients. Also, action plans are very helpful for streamlining the scheduling of repeated processes **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** More AI integration would be helpful. Also, the ability to sort tasks by priority in a way that color-codes them would help to visually keep mental tabs on what is most urgent. Visual clarity in general could be improved **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It greatly helps our team keep detailed notes of client conversations, as well as tracking how these conversations can be related to other clients and potential prospects. ### 23. Cuts Down CRM Admin Work So I Can Focus on Selling **Rating:** 4.0/5.0 stars **Reviewed by:** Jordan K. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most is how it cuts down manual CRM work and helps me stay focused on actual selling instead of admin tasks **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes the UI feels cluttered and there are too many clicks just to update simple info. It can slow me down during a busy sales day **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helps me stay organized, track follow-ups better, and spend less time doing manual CRM updates so I can focus more on booking meetings and moving deals forward ### 24. Salesforce Sales Cloud with powerful CRM features **Rating:** 5.0/5.0 stars **Reviewed by:** Mahesh K. | Data Research Executive, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really like the user-friendly interface, robust CRM capabilities, and powerful reporting features of Salesforce Sales Cloud. It helps in easily managing lead and customer data, and also provides the facility to clearly track the sales pipeline. Its automation features reduce manual work and promote better collaboration among the team, making the sales process faster and more effective. I also appreciate its integration capability, which makes it easy to connect with HubSpot, Slack, and other email platforms for team communication and data synchronization. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud is a very powerful platform, but it can be a bit complex for new users to get started. Training is required to understand and use many features correctly. Additionally, some customizations and integration setups can take time. If the interface is made a bit simpler and the onboarding process for new users is improved, the experience could be even better. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to manage lead and customer data, track the sales pipeline, and collaborate with the team. It reduces manual work, helps in viewing reports and analytics, and makes it easier to make the right decisions. ### 25. Outstanding UI, Packed with Features **Rating:** 4.5/5.0 stars **Reviewed by:** siddartha D. | System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really like the outstanding UI of Agentforce Sales, which is user-friendly and simple to use. The out-of-the-box features are crucial for me because they simplify my life, saving the need for developers to build them from scratch. This makes the tool a great asset in our sales processes, especially for building clear pipelines and tracking opportunities efficiently. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** There are some complex features and the cadence feature is particularly complex. Any YouTube series that can be designed would be helpful. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps build a clear pipeline and track opportunities, making it simpler to manage our sales process. ### 26. Streamlined and User-Friendly, But Could Improve Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Jaime D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like the ease of use and the organization that Agentforce Sales provides. The database is extremely easy to use, and there are constant updates on how to utilize the services and learn new guidance. The initial setup was very easy, which is a big plus. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes there are glitches or a lag on the platform, there could always be improvement in that area. When we are trying to source a larger chunk of data, like Success KPI, over many months, there may be a significant lag of 5-10 minutes to get that data to load on the platform. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales keeps us organized and streamlined, helping troubleshoot data issues and ensuring confidential data is safe. It's easy to use, with updates to guide us on services. ### 27. CRM That Replaces Spreadsheets and Streamlines Lead Assignment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The CRM feature helps us eliminate the need to go through tedious spreadsheets with lots of filtered views. Being able to assign leads to the respective sales reps makes managing the list much easier and less time-consuming. Each rep can also maintain their own list and tasks, clearly organized and well defined. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The UI feels rigid and the overall design is fairly unintuitive. Also, when there are issues with data import, errors aren’t clearly indicated, which makes it hard to understand what went wrong. They could have made the experience much more intuitive. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Leads management and leads nurturing were time consuming on our regular spreadsheet. The Agentforce Sales helped in eliminating this tedious process by miles. Now, we can directly move the leads in the sales cycle and also directly reach out the leads right from the system ### 28. Best CRM with Seamless Integration and User-Friendly Design **Rating:** 4.5/5.0 stars **Reviewed by:** Angelica D. | Sales Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like Salesforce Sales Cloud primarily for its cost-effectiveness and its customizable nature. It's pretty user-friendly, allowing me to save links or articles about our services easily. All the tools are integrated inside it, so I don't need to open new browser windows or multiple windows to use a web-based phone. I've been using it for more than three years, which has given me an opportunity to explore all the tools it offers. Compared to other proprietary CRM software I've used before in the business process outsourcing industry, Salesforce Sales Cloud stands out as the best one. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I'm not sure if it's possible to integrate customer review surveys like CSAT, PSAT directly inside Salesforce Sales Cloud. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud for assisting customers, answering calls, booking orders, and it's an integrated system so I don't have to open multiple windows for tools like a web-based phone. ### 29. Robust CRM for Volunteer Management with Minor Integration Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that Agentforce Sales pulls information from so many different places, making it quite versatile. The reports are easy to use for visually representing information, which is very helpful. The interface is easy to navigate around, and I find the search feature pretty great, enhancing the usability of the software. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes information is housed in different places and can be hard to track down. An increased overlap of information and syncing data in different places would be helpful. Additionally, it was a steep learning curve for the initial setup. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to manage a ton of people in a personalized way, keeping all data in one place. It pulls information from different sources and has easy reports for visuals. ### 30. Powerful Data Organization and Insightful Reporting with Agentforce Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales is a powerful tool that can store and organize lots of different kinds of data and filter the data according to your needs. You can find the specific data you need quickly and publish insightful reports. The power of this tool is worth the price. The tool supports employees in many different ways. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It is a powerful tool but takes some time and training to understand how to use it effectively. Once you get used to it, it can provide vital data and reports quickly. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helps us keep tabs on various projects and workflows and you can look up which employee is doing what. It can compile and analyze data and provide insightful reports that can effect our organization's bottom line and efficiency. ### 31. Agentforce Sales SaveSmart and Efficient Sales Management Tools Time with Smart AI Automation **Rating:** 5.0/5.0 stars **Reviewed by:** MD D. | QA, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Agentforce Sales is how it automates repetitive tasks and uses AI to make the sales process smarter. It saves time on things like follow-ups and data entry, so sales teams can focus more on closing deals and building customer relationships. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One thing I dislike about Agentforce Sales is that it can feel a bit complex and overwhelming at first, especially for new users. The setup and customization also take time and sometimes require technical knowledge. Additionally, it can be quite expensive for smaller teams or businesses. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps solve problems like scattered customer data, manual follow-ups, and time-consuming admin work. By bringing everything into one platform and automating routine tasks, it saves time and improves efficiency. This helps me focus more on engaging with customers and closing deals faster. ### 32. Powerful, Scalable CRM That Streamlines Sales and Boosts Team Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Ajay S. | Senior System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce sales cloud stands out as a powerful and scalable CRM platform that helps streamline sales operations, improve visibility and drive better decision making across teams. Sales teams can quickly access critical customer data and focus more on selling rather than administrative work. The platform adapts well to different business models and scales as requirements grow. Sales cloud integrates seamlessly with other salesforce products, email platforms, marketing and support tools. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Onboarding can take time, and productivity may initially dip for users unfamiliar with CRM systems. Smaller organizations may find the total cost of ownership high compared to simpler CRM tools. Implementation and ongoing maintenance can be resource intensive. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I get a single source of truth, improving data accuracy and reducing manual effort. Sales performance becomes more predictable and leadership can make data-driven decisions. Sales teams spend more time engaging customers and closing deals. ### 33. Streamlined UI and Automation Boost Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Rakesh K. | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really like the unbuild UI process and the UI build features of Agentforce Sales. The automation features are also impressive. Additionally, the initial setup of the software is very simple, even my product team can handle it with ease. The features like Content Builder, Journey Builder, and Journey Workflow add to the overall awesomeness of the software. I find the rest of the features really awesome, meeting my current requirements, and I'm happy to continue using it. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** While creating the content it was having lots of problems. Content builder should have some more in build features. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales automates processes, addressing issues faced during content creation. ### 34. SF = a DREAM come true for Busy Professionals *Clean, Flexible Data Storage and Organization **Rating:** 4.0/5.0 stars **Reviewed by:** Jaclyn K. | Senior Locum Tenens Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really like the multiple ways you can store, save, and sort data, and how it all stays clean and well organized. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Some rules apply here. There are so many options that it can lead to analysis paralysis if you’re not aware of the breadth and depth of Sf. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Organizing my candidates and opportunities is much easier now. Without SF, my pipeline is a mess. The system feels like a super-organizer built around my recruiting needs, which helps me maximize what I love doing most—recruiting—rather than getting bogged down in old, antiquated systems. ### 35. Salesforce Sales Cloud: A Must-Have 360° Account View with Powerful Forecasting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud is an absolute must have tool for 360 degree view on accounts. I get to see all the past interactions with the clients, previous projects done by my org, stakeholders involved etc that helps me avoid starting from the scratch. It enables smarter conversation. I particularly use SF to forecast quarterly revenue and identify risky deals. the dashboard view is very helpful for leadership to see the deal progress on WoW basis. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It is not beginners friendlily. There is a learning curve before this tool becomes your best buddy. Until then you will have to depend on a lot of online training courses to master the tool **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Consulting deals are typically complex, long cycle and high value. SF ensures there is better visibility across different global teams, strong client relationships and a structured deal execution along with predictable revenue forecast. ### 36. Trusted Salesforce Pipeline Data with Intuitive UX and Strong Support **Rating:** 4.5/5.0 stars **Reviewed by:** Kris H. | Senior Manager - Latin America & the Caribbean, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Salesforce is that the investment community trusts the sales pipeline data reported through this application. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really don’t have anything to complain about. The product is continually improving and is well supported. It has an intuitive UX/UI, and the pricing structure feels reasonable given the productivity improvements we’ve experienced. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The product makes it easy to integrate into our workflows thanks to its library of integrations. The performance of these integrations has consistently been acceptable. With the Agentforce integration, the latest agentic AI is always available. ### 37. Salesforce Sales Cloud Review **Rating:** 5.0/5.0 stars **Reviewed by:** Shahil S. | Salesforce Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce's sales cloud is one of the best bacause of its end to end sales cycle which is highlly custamizable and user frienddly. There are several things such as the standard objects and the previlage to create custom objects and other things as per the business requirements. I woork as a developer and the lightning flows is life saver because I don;t need to write a single line of code to autoate several things. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The one thing which I dislike about salesforce sales cloud is that the lightning UI is is sometimes takes too much time to get loaded. For example, If I make any kind of changes in the page layout or in flexi page (lightning record page) it takes too much time to get reflected which is a headache for me as a developer. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The one of the most common problem that salesforce sales cloud is solving is the filling the gaps between different channels of a business because it provides a 360* data view. For any business sales and service are the most important things. Sales cloud offers us platform to keep everything in 360 view so that the business can have their maxium outcome out of it. ### 38. Seamless Lead Management and Insightful Sales Journey **Rating:** 5.0/5.0 stars **Reviewed by:** Vikas D. | Salesforce Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The best part about sales cloud is the end to end journey of a lead, I can see the business is getting the lead and the entire journey of the lead is something that gives a lot of insight - where to put in more efforts to convert the lead and where the process is going smooth. Then to have opportunity and product in the same view is additional benefit. This makes the business more efficient without adding much customization. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Lightning record page changes takes quite some time to refresh and reflect. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I have one client and that is a greenfield implementation - but still the entire standard lead and opportunity process is so similar that it is very easy for the team to explain everything to the client. The buttons on lead, the lead path makes it easy for the client team to adapt to salesforce and make a transition from excel to CRM. ### 39. User-Friendly, But Bugs and Information Overload Get in the Way **Rating:** 3.5/5.0 stars **Reviewed by:** raashema A. | Backend Developer, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce is generally user-friendly, but the version my company uses has quite a few bugs. The system refreshes unexpectedly, and agents who are making notes often have to start over. It also lacks clear information on who closed calls. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The system is buggy, and sometimes it isn’t as clear as it should be. There are constant notes from our stations on the work order feed, which can be confusing for new agents and can feel like information overload. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** We use Salesforce to interact with our independent tow truck contractors and our members. ### 40. Intuitive and Friendly CRM with Excellent Clarity **Rating:** 5.0/5.0 stars **Reviewed by:** Grace C. | AHJ, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think what I like most about Salesforce Sales Cloud is how user-friendly, simple, and accessible it is. It's a very intuitive platform, and it gives us clarity regarding the projects we manage. It also provides us with information about our metrics and how we maintain productivity, whether as a team or individually. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think one of the things I might like to see implemented is having a dark mode in Salesforce, especially for people who wear glasses and have light-sensitive vision. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to have clarity with my team about all the information of our projects, which keeps us updated and helps us follow comments and relevant information. ### 41. Flexible, Autonomous, But Reporting Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Miguel F. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like the flexibility of Salesforce Sales Cloud. The fields can be customized according to different stages of leads, contacts, or opportunities, and the CPQ is fully customizable. As a user, I am almost 100% autonomous in managing an opportunity from stage 1 to close won. The fact that the platform is flexible and customizable allows me to work more efficiently, ensuring all information is saved and I can deliver more value to the client quickly. Being autonomous is very important for quickly dealing with clients. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I'm not exactly sure, but perhaps the reporting piece could be a bit easier (intuitive) to use. Also, I think the initial setup should have been complex. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud centralizes all my data, so I find every contact and account history easily. It makes my work efficient and autonomous, speeding up client interactions. ### 42. Sales Cloud - The Package that helps every type of business **Rating:** 4.0/5.0 stars **Reviewed by:** Rushi P. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** As a developer, when the customer comes with any problem or any new requirement which they want to get implemented related to sales, The Sales Cloud offers various standard objects which is very useful and speeds up the implementation as most of the things are available out of the box. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** We had a requirement in which we had to enable the Person Account. But the limitation of Sales Cloud or we can say it is a Salesforce limitation that once the Person Account is enabled, we cannot disable it. Which can cause issues if there is a need to do a rollback, we simply cant disable that option. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** In our client business, they have two operating models, B2B and B2C. Till now they had created various record types for differentiating the type of Contact to be used. But after our implementation, we enabled Person Account which clearly helps a lot in bifurcating both type of records. ### 43. Good Experience from start. **Rating:** 5.0/5.0 stars **Reviewed by:** Madhav D. | Salesforce developer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The best I like is Lead Converted Process and Person Account feature like we can easily Implement the B2C and B2B feature. it is easy to integrate as well because i have integrate docusign with sales cloud and I found very easy to generate the document. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** There is one issue I found when we are change the account record to person account record then the system will change the created date of linked contact. Due to that we have faced lot of issue and the main point is that it not mention in any document of saleforce. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Biggest problem which i saw on other technology is they have different system to store the data so their teams is not able to work efficiently. while in case on salesforce sales cloud is we have all the data on the same system and its on cloud so easy to access. we also have reports and dashboard to analyze the data. Also we have so many useful standard objects. ### 44. Reliable Platform for Sales Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Prajwal R. | Business Growth Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Salesforce Sales Cloud is how well it centralizes the entire sales process in one platform. It provides excellent visibility into leads, accounts, opportunities, and pipelines, making it easier to track progress and forecast accurately. The automation, reporting, and customization options help streamline daily sales activities and improve overall productivity for the team. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud is very powerful, but it can feel complex for new users due to the number of features and customization options. Some advanced features require additional configuration or add-ons, and the overall cost can be high for smaller teams. However, once set up properly, the benefits usually outweigh these challenges. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud solves the problem of scattered sales data and manual tracking by bringing leads, accounts, opportunities, and activities into one centralized system. It improves visibility into the sales pipeline, automates follow-ups and tasks, and provides real-time reports and forecasts. This helps me stay organized, prioritize the right opportunities, and close deals more efficiently. ### 45. AI-Driven Efficiency with Salesforce Sales Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Rohan S. | Software Engineer (Salesforce Developer), Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really like the newer tools in Salesforce Sales Cloud like the Agent Force for sales features. This includes tools like the sales development rep agent, the sales coach, and the lead nurturing agent, which bring some sort of AI capabilities to our workflow. These tools significantly reduce the manual tasks we used to do, as they automate a lot of the process. For new teammates, the onboarding agent is also helpful. The sales coach provides good guidance by checking all leads, opportunities, and accounts, offering a holistic view of all the information in one place. The lead nurturing agent automates communication with customers, serving as the first point of contact and saving a lot of time for our human sales reps. I also appreciate that the initial setup is quite easy and straightforward, thanks to the great documentation available from the Salesforce help website. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I find the need for more customizable templates, especially around the AI cases, to be lacking. Having a little more customization would be nice compared to what we have currently. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to manage leads and pipeline, ensuring automations for my sales team. It solves the visibility problem over deals and provides tools for automations. It also brings AI capabilities to our workflow, saving time on manual tasks. ### 46. Versatile but Slowed by Setup and Load Times **Rating:** 3.5/5.0 stars **Reviewed by:** J.T. S. | Sr. Product Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I appreciate the amount of configuration in Agentforce Sales, as it ensures we've got quality data. Although it requires a lot of setup, it helps ensure our data is pretty good. I also like that it integrates with almost anything, which makes it pretty powerful. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Very slow load times across the board. For page loads, it can take quite a while. And the amount of administrative upkeep is absolutely monstrous. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps us track opportunity pipelines, assists with forecasting, and manages customer service requests efficiently. ### 47. Highly Customizable with Excellent Opportunity Management **Rating:** 4.5/5.0 stars **Reviewed by:** Varun V. | Senior Salesforce Consultant, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really appreciate how accounts, leads, and opportunities can be easily configured for business needs with Salesforce Sales Cloud. It's great that primary small automations can be made very easily, even for someone like me who doesn't have a developer background. As an administrator, with just two to three months of reading, you can customize, create, and start using Salesforce Sales Cloud quickly. The tool makes tasks like sending out emails, updating data on accounts, and creating reports and dashboards very easy. These automations make it straightforward to configure essential processes without needing extensive development experience. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** So tool wise, I would say, because it's a multitenant architecture, there are few limits on the number of account records you can save, create, and share. And I would say few things which could be improved is on reporting. It's a platform sales first platform. Which allows creation of simple reports and dashboard buttons. If you need some detail or very micro level of reporting of it, it's a complex requirement. Then Salesforce doesn't work. It's a standard easy reports could be created, but complex reporting is where Salesforce lags. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud has been very helpful for opportunity, account, and territory management. Users (Sales Reps, Branch Managers etc.) give positive feedback on managing these aspects. It's a good tool for customers needing account and opportunity management. ### 48. Structured Pipeline Tracking and Powerful Reporting in Salesforce Sales Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Harsh C. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud makes pipeline tracking and opportunity management extremely structured and transparent. The reporting and dashboards give clear visibility into sales performance, while the automation features save significant manual effort. It’s reliable, scalable, and works well for growing teams. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The platform can feel complex and overwhelming at times, especially for new users. Customization often requires significant setup effort, and costs can increase quickly as you scale. The interface also has a learning curve compared to simpler CRM tools. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud helps centralize customer data, pipeline visibility, and sales activities in one place. It reduces manual tracking, improves forecasting accuracy, and gives better control over opportunities. This leads to more structured sales execution and clearer performance insights. ### 49. Updated and Accessible Information, Needs to Be More Intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel A. | Coordinador de Negocios Nacional, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like using Agentforce Sales to keep information up to date, on any device and at any time. I enjoy presenting information to my supervisors where they can review important KPIs for the company and measure my management. I also highly value features like the Pipeline and Key Account Management. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It would be more intuitive and easier to handle in certain aspects to avoid delays when entering information. Yes, it was complicated until we could adjust to handling the tool and also to get used to entering information through this tool. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps me keep information up to date on any device and at any time, and present important KPIs to my supervisors to measure my management. ### 50. Salesforce Streamlines Case Management, Reporting, and Team Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce has become a key part of my day-to-day work, especially for managing customer cases and keeping track of interactions. I use the case management view, activity tracking, and reporting tools regularly. Being able to customise my views and reports makes a big difference, as I can quickly get to the information I need without digging around. It’s really improved my workflow by cutting down on manual work. Instead of tracking things across emails or spreadsheets, everything is in one place and updated in real time. The reporting tools in particular save me a lot of time each week, and the case history timeline makes it much easier to understand what’s already happened so I can respond faster. One thing I didn’t expect was how much it helps with teamwork. It’s easy to loop in colleagues, leave updates, and keep everything visible within a case, which avoids duplicate work and speeds things up. Overall, it’s made things more organised and a lot more efficient. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** There are a few things I don’t like about Salesforce. It can feel quite slow at times, especially when loading cases or switching between tabs, which can be frustrating when you’re trying to move quickly. The interface can also feel a bit cluttered, and it’s not always obvious where certain settings or information are located without clicking around. Another downside is the level of customisation — while it’s a strength, it can also make things confusing. Different teams can have slightly different setups, which sometimes makes it harder to follow processes or pick things up quickly. I’ve also found that some updates or changes take time to reflect, which can cause a bit of uncertainty. Lastly, creating or adjusting reports isn’t always as straightforward as it could be. It can take a bit of trial and error to get exactly what you need, especially if you’re not using it every day. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** There are a few things I don’t like about Salesforce. It can feel quite slow at times, especially when loading cases or switching between tabs, which can be frustrating when you’re trying to move quickly. The interface can also feel a bit cluttered, and it’s not always obvious where certain settings or information are located without clicking around. Another downside is the level of customisation — while it’s a strength, it can also make things confusing. Different teams can have slightly different setups, which sometimes makes it harder to follow processes or pick things up quickly. I’ve also found that some updates or changes take time to reflect, which can cause a bit of uncertainty. Lastly, creating or adjusting reports isn’t always as straightforward as it could be. It can take a bit of trial and error to get exactly what you need, especially if you’re not using it every day. ## Agentforce Sales (formerly Salesforce Sales Cloud) Discussions - [How do you manage high volume of duplicated data?](https://www.g2.com/discussions/how-do-you-manage-high-volume-of-duplicated-data) - 3 comments, 2 upvotes - [How are other organizations utilizing SFDC for application of price uplift annually in their Renewal Contracts, both for 12 month and multi-year arrangements?](https://www.g2.com/discussions/how-are-other-organizations-utilizing-sfdc-for-application-of-price-uplift-annually-in-their-renewal-contracts-both-for-12-month-and-multi-year-arrangements) - 1 comment, 2 upvotes - [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) - 11 comments, 3 upvotes - [How do I merge two contacts in the same account on on main screen if that's possible?](https://www.g2.com/discussions/15673-how-do-i-merge-two-contacts-in-the-same-account-on-on-main-screen-if-that-s-possible) - 6 comments, 2 upvotes - [How do make our classic layout and fields, buttons transfer over to lightning](https://www.g2.com/discussions/12482-how-do-make-our-classic-layout-and-fields-buttons-transfer-over-to-lightning) - 2 comments, 2 upvotes - [View Agentforce Sales (formerly Salesforce Sales Cloud) pricing details and edition comparison](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-06+14%3A17%3A45+-0500&secure%5Bsession_id%5D=fc091d25-2116-42bf-b2b4-1217d31063ad&secure%5Btoken%5D=66325a3b57e0e76d833c000b34bad248b868d7592a38eac981b0c152be8c8de6&format=llm_user) ## Agentforce Sales (formerly Salesforce Sales Cloud) Integrations - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - [Aadhaar Verification API](https://www.g2.com/products/aadhaar-verification-api/reviews) - 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[Twilio](https://www.g2.com/products/twilio/reviews) - [Veeva CRM](https://www.g2.com/products/veeva-crm/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Visual Studio Code](https://www.g2.com/products/visual-studio-code/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Workday Compensation](https://www.g2.com/products/workday-compensation/reviews) - [Xactly](https://www.g2.com/products/xactly/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) - [Zillow Premier Agent](https://www.g2.com/products/zillow-premier-agent/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [Zuora](https://www.g2.com/products/zuora-zuora/reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Cartography** - Map Design - Vector Mapping - Data Visualization - Overlaying **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Revenue Sourcing and Forecasting** - Revenue History - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Territory Mapping** - Custom Territory Mapping - Strategic Selling - Automatic Rep Assignment **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration **Sales Performance Features - Sales Planning** - Account Scoring - Revenue Planning - Account Segmentation - Sales Performance - Sales Forecasting - Integrations - Scenario Modeling **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Enablement** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Content Management** - Content Import - Content Creation - Templates - Advanced Search - Content Storage **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Analysis** - Predictive Analysis - Distance Analysis - Spatial Analysis - Data Stream **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Marketing Leads - Contact Capture **Route Planning** - Lead Priority - Optimized Sales Routes - Map Directions **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Territory Management - Sales Planning** - Territory Management - Territory Planning **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Analytics** - Reporting - Alerts - Account-Based Engagement - Content Utilization **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Reporting** - Data Transformation - WYSIWYG Design - API Integrations **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Sales Performance Management** - Gamification - Performance Dashboards - Sales Rep Tracker **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Quota & Capacity Management - Sales Planning** - Quota Management - Capacity Management - Quota Planning **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Presentation and Forms** - Video and Interactive Media - Digital Contracts - E-signature **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Sales Planning** - Autonomous Task Execution - Multi-step Planning **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling **Platform** - Data Synchronization - Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Learning Management - Sales Enablement** - Sales Training - Sales Coaching - Sales Onboarding **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Revenue Enablement - Sales Enablement** - Cross-Functional Alignment - AI and Automation - End-to-End Customer Journey Insights **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications ## Top Agentforce Sales (formerly Salesforce Sales Cloud) Alternatives - 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