--- title: Agentforce Sales (formerly Salesforce Sales Cloud) Reviews meta_title: 'Agentforce Sales (formerly Salesforce Sales Cloud) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 25845 reviews by the users' company size, role or industry to find out how Agentforce Sales (formerly Salesforce Sales Cloud) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 25845 scale: '5' date_modified: '2026-07-08' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Agentforce Sales (formerly Salesforce Sales Cloud) Reviews **Vendor:** Salesforce **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.4/5.0 **Total Reviews:** 25,845 ## About Agentforce Sales (formerly Salesforce Sales Cloud) Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management ## Agentforce Sales (formerly Salesforce Sales Cloud) Pros & Cons **What users like:** - Users appreciate the **feature-rich capabilities** of Agentforce Sales, facilitating seamless customer interactions and efficient workflows. (3167 reviews) - Users value the **ease of use** of Agentforce Sales, enabling seamless access to customer data and improved productivity. (2065 reviews) - Users value the **effective lead management** in Agentforce Sales, enhancing customer interactions and team collaboration. (2051 reviews) - Users highlight the **seamless Salesforce integration** that enhances productivity by providing vital information in one place. (1615 reviews) - Users value the **efficiency** of Agentforce Sales, seamlessly connecting sales performance tracking for enhanced productivity. (1214 reviews) - Automation (1164 reviews) - Users appreciate the **ease of integration** and customization options of Agentforce Sales, enhancing their overall experience. (1117 reviews) - Intuitive (952 reviews) - Users appreciate the **seamless integration capabilities** of Agentforce Sales, enhancing workflows and tailoring processes to unique business needs. (879 reviews) - Users appreciate the **extensive customization options** of Agentforce Sales, allowing tailored solutions for any business needs. (843 reviews) **What users dislike:** - Users find the **setup complexity** and limitations on customization challenging, particularly for smaller teams with simpler needs. (1412 reviews) - Users find the **limited features** of Agentforce Sales requires time and expertise to set up effectively. (1126 reviews) - Users find the **learning curve steep** with complex setups and insufficient guidance on utilizing Sales Cloud effectively. (1092 reviews) - Users find Salesforce Sales Cloud to be **not intuitive** , leading to challenges in navigation and management for new users. (791 reviews) - Users note a **steep learning curve** for configuration, making initial setup and building agents more difficult. (717 reviews) - Users feel the **complexity** of Agentforce Sales can overwhelm due to deep configurations and excessive options. (682 reviews) - Time-Consuming (659 reviews) - Users find the product **expensive** , suggesting a need for more adaptable pricing and customization options. (612 reviews) - Users find the **missing features** in Agentforce Sales hinder their ability to efficiently manage opportunities and create reports. (566 reviews) - Limited Customization (554 reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Reviews ### 1. Powerful CRM with Room for Usability Enhancements **Rating:** 5.0/5.0 stars **Reviewed by:** Munikiran R. | Network Operations Center Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like the centralized data management and automation features in Agentforce Sales, which make tracking and managing sales much easier. Centralized data in Agentforce Sales helps me access everything quickly, while automation reduces manual work and improves efficiency. I integrate Agentforce Sales with tools like Jira and Microsoft Outlook to manage tasks and communication efficiently. The setup of Agentforce Sales was fairly straightforward, though some advanced configurations took extra time to complete. When I used Agentforce Sales, my company had around 200-500 employees, and the platform scaled well for our needs. I would rate Agentforce Sales a 9 out of 10 due to its strong capabilities, scalability, and integrations, with only minor improvements needed in usability. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales can be a bit complex for beginners, and some features require time to learn and configure. It could improve by offering better onboarding guides, simpler navigation, and more ready-to-use templates to help new users get started quickly. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to manage customer relationships and streamline sales processes. It solves data management, lead tracking, and reporting issues by providing an automated, centralized platform. Its centralized data and automation features enhance access and efficiency. ### 2. Unified Customer Data and Autonomous AI Agents That Boost Sales Productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Rohit K. | Instructor motor vehicle, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales excels at unifying customer data and automating the entire sales cycle. Users value its autonomous AI agents for lead qualification, intelligent workflow automation that reduces "busywork," and real-time, data-driven coaching. These features collectively drive higher productivity, faster deal cycles, and more personalized customer relationships. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Commonly cited drawbacks of Agentforce Sales (formerly Salesforce Sales Cloud) include a steep and complex learning curve, high—and often unpredictable—consumption-based pricing, and a challenging implementation process. Users also frequently mention data privacy concerns, potential Al "hallucinations," and a loss of personal touch in customer interactions, which can make it harder to manage more complex situations. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** highlights critical problems such as high-volume manual tasks, slow lead response times, and inconsistent customer interactions. Deploying autonomous AI agents helps address these issues by automating routine work (for example, prospecting and scheduling), boosting productivity, improving lead scoring, and accelerating deal velocity. ### 3. Dynamic Sales Tool That Evolves with Your Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Luke Reparations NOW C. | Strategic Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that Agentforce Sales continues to evolve and incorporate best practices from across different industries and organization sizes. This allows us to evolve our processes and experiment with different techniques, even if we are not experts in sales. The native features are great for capturing critical data in a way that is understandable for end users, usable in reports by managers for analytics and dashboards, and adaptable by admins to enhance system efficiency. The customization options and automations help increase sales velocity by guiding sales through defined paths, ensuring accurate data capture, and prompting the right questions to help close sales. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The problems with it seem to come from organizations not understanding how to use it efficiently and overbuilding or making poor choices. My hope is that as AI is more incorporated into the product, it will aid with efficiency in processes and start analyzing how you've designed your processes and suggesting improvements. Also, while I was not at the company during the initial configuration of Sales Cloud, having done that at other companies, I know it is one of the more involved processes to set up in Salesforce. For managers, there's less guidance about how to make choices, especially if you're not experienced with Salesforce or designing sales processes, which might lead to suboptimal use by a novice sales manager. However, it's flexible enough for revisions as managers discover better processes. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to create a sales process that's easy to capture with data, helping analyze performance and forecast changes. Its evolving features incorporate industry best practices, making it possible to adapt and experiment even for those less experienced in sales. ### 4. Powerful Personalization and Summaries, but Complex Setups Need Coding Know-How **Rating:** 4.5/5.0 stars **Reviewed by:** Hemant R. | Architect Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** 1) Dynamic, personalized emails to users based on customer history. 2) For new campaigns or product launches, it’s much easier to send personalized information to customers. 3) Instead of going through a customer’s complete history, Agentforce can review it and provide high-level bullet points. 4) It can reply to customer emails, and it can also call customers and speak in a human-like way. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** 1) When I first started working with it, everything felt very point-and-click. However, as the requirements became more complex, the implementer still needs to have coding knowledge to handle them properly. 2) Costing. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** 1) New campaigning and product launch. 2) Customer connect, along with providing a few standard issue resolutions. ### 5. Streamlined Sales Process with Easy Access to Information **Rating:** 4.5/5.0 stars **Reviewed by:** Luisa B. | Cash Application Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that Agentforce Sales is easy to access. Once you commit to using it, you find a very natural way to verify where everything is. You can check all the information regarding a contact in just one place, which is super helpful. It ties everything together and even integrates with other platforms like Stripe and NetSuite, making it feel like a necessity. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think sometimes we could enable buttons if we don't have the things that aren't mentioned. For example, if there is not any contract on this particular customer, maybe just, unactive the access to it, like, the button, where it should be the DocuSign. Just so you can save a few steps. But besides that, I don't think there's anything else. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales lets me access all customer agreements, contracts, and communications in one place, making verification easy. It integrates with tools like Stripe and MSuite, becoming a necessity in my workflow. ### 6. Salesforce Sales Cloud: Powerful Pipeline Tracking and Insightful Dashboards **Rating:** 4.0/5.0 stars **Reviewed by:** Nikola B. | Junior Penetration tester, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud does a solid job of organizing sales activity in one place. It’s easy to track leads, opportunities, and customer interactions without jumping between multiple tools. The reporting and dashboard features are especially useful for getting a quick view of pipeline performance and team progress. It also integrates well with other systems, which makes it easier to keep data consistent across different parts of the business. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The platform can feel complex, especially for new users. Some features take time to learn, and customizing workflows or reports often requires extra setup or technical knowledge. It’s powerful, but the interface isn’t always the most intuitive, which can slow down adoption for smaller teams. Pricing can also be a concern, particularly if you need several add-ons to unlock the full value of the platform. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud helps centralize customer and sales data that would otherwise be scattered across emails, spreadsheets, and different tools. Having everything in one platform makes it easier to track leads, manage opportunities, and keep the team aligned on deal progress. The dashboards and reporting also help provide clearer visibility into pipeline performance and sales activity. As a result, it improves organization and makes it easier to follow up with prospects at the right time. It also helps the team work more efficiently by reducing manual tracking and giving managers a clearer view of overall sales performance. ### 7. All-in-One Integration That Scales, But Can Feel Overwhelming to Customize **Rating:** 3.0/5.0 stars **Reviewed by:** Benjamin W. | Infrastructure and Security Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The integration keeps everything aligned no jumping between tools having all your customer interactions and sales data in one place is incredibly helpful and the upside is that it scales so as your team grows it grows with you **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes it feels a bit bloated. There are so many features that smaller teams might find it overwhelming the customisation can be tricky. You sometimes need a specialist to get it right that complexity can slow down on boarding or quick adjustments. A potentially improvement would be more intuitive guided customisation paths for non-admin users making it easier to tailor without expert help. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Scattering tracking leads and customer data across different tools was chaotic after adopting Agent Force. Since centralising our pipeline, we’ve seen quicker follow-ups, less data slipping through the cracks, and more deals closing. Quantitatively, our lead response time dropped by about 40% and conversion rates improved by around 15%. Overall, we’ve become faster and more effective. ### 8. Agentforce Sales: Proactive AI Automation That Boosts Relationships and Forecasting **Rating:** 4.0/5.0 stars **Reviewed by:** Michele C. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The most transformative feature is the integration between Flow Builder and the Agentforce Atlas Reasoning Engine. Unlike static chatbots, I can now deploy autonomous agents that trigger based on specific Platform Events or changes in Custom Objects. For example, when a lead reaches a specific 'Intent Score' in Data Cloud, the agent automatically researches the prospect’s LinkedIn via third-party APIs and drafts a hyper-personalized briefing for the AE. This level of 'agentic' automation has turned our CRM from a database into an active sales member. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The debugging process for autonomous agents is still quite opaque. When an agent fails to execute a 'Prompt Template' correctly, finding the specific bottleneck in the Trace Logs can be incredibly time-consuming. Additionally, the Data Cloud ingestion limits can lead to latency issues; if your identity resolution rules aren't perfectly tuned, the agents occasionally provide outdated insights. The UI for the Agent Builder also feels somewhat disconnected from the classic Setup menu, creating a fragmented administrative experience **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It solves the 'stale data' problem and the inefficiency of manual lead enrichment. Before Agentforce, our reps spent 40% of their time on pre-call research. Now, by using Vector Databases within Salesforce to ground AI in our specific product documentation, the system handles the heavy lifting. This benefits me by significantly shortening our Sales Cycle duration; our AEs are now walking into meetings with AI-generated 'Actionable Insights' that were previously buried in unstructured notes or external silos. ### 9. Powerful, Customizable CRM with Top-Tier Automation and Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Ronny B. | Senior Enterprise Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Comprehensive CRM Capabilities: Offers a powerful platform to manage customer relationships, track leads, and close deals effectively. Highly Customizable: Enables businesses to adapt the platform to their unique needs and workflows. Seamless Integrations: Easily connects with a variety of third-party tools and applications to boost productivity. Advanced Analytics and Reporting: Provides in-depth insights into sales performance, empowering data-driven decision-making. Automation Features: Includes workflow automation and AI-powered insights (Einstein AI) to simplify repetitive tasks and enhance efficiency. Mobile-Friendly: The mobile app ensures sales teams remain connected and productive while on the move. Scalable Solution: Designed to accommodate businesses of all sizes, from startups to large enterprises. Strong Community and Support: Backed by an active user community and extensive support resources for guidance and best practices. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Steep Learning Curve: The platform's extensive features and customization options can be overwhelming for new users, making it challenging to get started. High Pricing: The cost is often considered expensive, particularly for small businesses or when additional features and integrations are needed. Customization Complexity: While highly flexible, setting up and managing custom workflows or integrations often requires technical expertise or developer assistance. Performance Concerns: Some users experience occasional slowdowns, especially when working with large datasets or during high-traffic periods. Feature Overload: For smaller teams or simpler needs, the vast array of features can feel excessive and unnecessary. Limited Built-In Functionality: Many advanced capabilities require extra purchases, plugins, or third-party tools, adding to the cost and complexity. User Interface Limitations: While functional, the interface is sometimes viewed as less modern or intuitive compared to other CRM platforms. Additional Support Costs: Premium support often incurs extra fees, which can be frustrating for users seeking timely assistance. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Centralized Customer Data: Problem: Disorganized or siloed customer information across teams. Benefit: Acts as a single source of truth for all customer interactions, streamlining relationship management and enhancing collaboration across sales, marketing, and support teams. Lead and Opportunity Management: Problem: Difficulty in tracking and prioritizing leads and sales opportunities. Benefit: Enables sales teams to efficiently track leads, manage pipelines, and focus on high-priority opportunities, boosting conversion rates. Sales Forecasting and Reporting: Problem: Limited visibility into sales performance and future revenue. Benefit: Provides advanced analytics and forecasting tools for data-driven decisions and improved sales planning. Workflow Automation: Problem: Manual, time-consuming tasks reduce productivity. Benefit: Automates repetitive tasks like follow-ups, data entry, and approvals, freeing up sales teams to focus on selling. Improved Collaboration: Problem: Inefficient communication and collaboration among team members. Benefit: Tools like Chatter and shared dashboards foster better teamwork and alignment on goals. Scalability: Problem: Basic CRM tools fail to meet the needs of a growing business. Benefit: Adapts to business growth with advanced features and integrations to support expansion. Mobile Accessibility: Problem: Limited access to CRM tools while on the move. Benefit: The mobile app ensures sales reps can access customer data, update records, and stay productive from anywhere. Integration with Other Tools: Problem: Disconnected systems and tools lead to inefficiencies. Benefit: Seamlessly integrates with other business tools (e.g., marketing automation, ERP systems), creating a unified and efficient ecosystem. ### 10. Powerful CRM + AI Automation That Streamlines a Data-Driven Sales Process **Rating:** 5.0/5.0 stars **Reviewed by:** Jude Patrick D. | Medical Interpreter, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Agentforce Sales is the way it brings together a powerful CRM and AI-driven automation, making the overall sales process more efficient and more data-driven. It serves as a single source of truth for all customer interactions, which helps me easily track leads, manage the pipeline, and stay organized throughout the process. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I dislike about Agentforce Sales is that it can feel overly complex, particularly for new users. The platform has a steep learning curve, and it takes time to get fully comfortable with all of its features. In my experience, you often need training or help from an admin to use everything confidently. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales addresses the issue of scattered data and the time spent on manual tasks throughout the sales process. It brings customer information together in a single platform and automates activities such as data entry, lead tracking, and follow-ups, which helps reduce errors and save time. For me, the main advantage is better organization and overall efficiency. I can view the pipeline more clearly, focus on the right opportunities, and dedicate more time to selling rather than getting stuck in administrative work. ### 11. Powerful CRM That Keeps Sales Organized and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** shania g. | Customer Advocate, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how it keeps all customer information, leads, and interactions organized in one place. It makes it much easier to track sales activity, follow up with customers, and stay on top of opportunities without anything slipping through the cracks. The automation features also save time by taking care of repetitive tasks, and the customization options let it fit different business needs and workflows. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One downside is that it can feel overwhelming at first, since there are so many features and settings to learn. Setup and customization can take a while, especially for smaller teams without dedicated support. It can also be expensive compared to simpler tools, and at times the interface isn’t as intuitive as it could be, which can slow things down for new users. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It solves the problem of having customer information, leads, and sales activity scattered across different tools or spreadsheets by bringing everything into one place. That makes it much easier for me to track leads, manage the sales pipeline, and follow up with customers at the right time. It also helps automate repetitive tasks such as reminders and data entry, which saves time and reduces errors. Overall, I’m able to stay more organized, respond to customers faster, and spend more time closing sales instead of managing data. ### 12. Centralized Data and Real-Time Tracking Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Sahin A. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** the thing i like the most is that the data is stored at single place, i dont have to maintain different excel files to store the info. its easy to track, update in real time, assign & distribute easily among TLs, status tracking. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** although its very good but in starting it looks complicating as comparison to my excel exp. sometimes it have multiple steps in even small updates like admin, config, etc etc which feels like time consuming **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** earlier my data was in different excel files , scattered in different places. It was a bit hard to track & manage the data. But in Agentforce, my data is centralized at one place for it was bit easy for me. earlier my manual work was more, but in agentforce helped me to reduce it through automation. reporting & insights got easy. Performance is quite smooth & reliable when it comes to large dataset. ### 13. Customizable Pipeline Views and Automation That Boost Daily Sales Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Brian K. | Instructional Technology Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that Agentforce Sales gives me a clear, customizable view of my pipeline and accounts, so I can easily track deals, tasks, and follow-ups in one place without jumping between tools. The strong integrations and automation features reduce manual data entry and help keep customer information up to date, which makes my day-to-day workflow much more efficient. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I find Agentforce Sales can feel overly complex and clunky at times, especially when navigating between different objects or customizing layouts, and there is a steep learning curve for new or less-technical users. It can also be slow and resource-intensive, and making simple configuration changes sometimes takes more steps than it should, which can be frustrating when you just want to move quickly. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps us centralize all of our customer and pipeline data, so instead of chasing information across spreadsheets and different tools, we have one source of truth for accounts, opportunities, and activity history. That has made it much easier to prioritize the right deals, stay on top of follow-ups, and forecast more accurately, which saves time, reduces missed opportunities, and gives leadership clearer visibility into performance. ### 14. Salesforce Keeps Our Entire Sales Process in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Sandeep N. | Buisness Head, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** One best thing about Salesforce is how it has entire sales process in one place like from lead capture to deal closure and also it is highly customizable, which makes it easy for us to tailor our pipelines and reports based on the needs. I particularly like its automation feature which reduces a lot of time for us for follow ups and data entry. Overall it's a good tool for sales i believe **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One disadvantage is may be the pricing, because if you have a smaller team then it would be bit pricey for you if you add features to it and also for a new user it can be little overwhelming while setting up and might need a admin support even in my case i had taken admin support to set up the whole process. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It is solving by giving us all data in one place otherwise all the leads, data and everything would have been scattered and confusing so its the biggest positive side of salesforce and also saves a lot of time. ### 15. Agentforce Sales Turns CRM into a Proactive, Autonomous Sales Engine **Rating:** 4.5/5.0 stars **Reviewed by:** Emmanuel B. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales transforms CRM from a passive database into a proactive system powered by autonomous agents. What stands out most is its ability to nurture leads, schedule meetings, and coach reps in real time. Backed by the Atlas Reasoning Engine, it can carry out complex tasks and make data-driven decisions. This significantly reduces manual work and helps speed up deal cycles by enabling intelligent, automated action instead of depending on constant data entry. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales feels unnecessarily complex. To work properly, it seems to rely on rigorous data cleaning through Data Cloud, and the consumption-based pricing model makes overall costs difficult to predict. On top of that, the implementation feels too technical for smaller teams, which can turn it into an expensive tool that’s hard to govern without ongoing human oversight. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps cut down on administrative bloat and keeps leads from stalling by automating prospecting, scheduling, and data entry. As a result, I can spend less time on repetitive manual tasks and more time closing deals, boosting productivity and conversion rates with 24/7 autonomous execution and intelligent, real-time sales coaching. ### 16. Agentforce Sales Turns CRM into an Active, AI-Powered Deal Accelerator **Rating:** 4.0/5.0 stars **Reviewed by:** Лъчезар . | Onboarding Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Agentforce Sales is that it no longer feels like just a place to log deals, but something that actually helps move them forward. In the past, CRMs were more like a system of record—you enter data, track your pipeline, and that’s about it. Here, the experience is different because the system actively supports you. What stands out in particular is how the AI is built directly into the workflow. It’s not just about reports or insights—it actually helps with next steps, reminders, and even automates parts of the process. That takes a lot of the administrative burden off and frees up time to focus on what really matters: conversations with customers and closing deals. I also appreciate that everything is in one place—from leads to forecasting. You’re not constantly switching between tools or losing context. Having a full view of the customer makes it easier to make faster and more confident decisions. Overall, the biggest advantage for me is that the system is no longer passive. It doesn’t just track what’s happening—it actively helps you be more effective. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One thing I don’t particularly like about Agentforce Sales is that, despite all the improvements, it can still feel quite complex—especially for new users. There’s a lot of functionality packed into the platform, which is great in theory, but in practice it can take time to fully understand how everything fits together and how to use it efficiently. Another downside is that the AI features, while powerful, aren’t always perfectly aligned out of the box. Sometimes the suggestions or automations need fine-tuning to really match the way a specific team works. Without that customization, they can feel a bit generic or not fully relevant. I’ve also noticed that maintaining clean and accurate data is still critical. If the data in the system isn’t well-managed, even the best AI or automation won’t deliver great results. So there’s still a dependency on good discipline from the team, which doesn’t completely eliminate the usual CRM challenges. Overall, while it’s a strong and evolving platform, it’s not entirely frictionless—there’s still a learning curve and some setup required to get the most out of it. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales is mainly solving the gap between tracking sales activity and actually driving it forward. In many traditional CRMs, a lot of time goes into updating data, checking pipelines, and figuring out next steps manually. That creates friction and often slows down the sales process. For me, the biggest problem it addresses is time spent on admin work. Instead of constantly logging activities, updating opportunities, or setting reminders, a lot of that is either automated or supported by the system. That frees up time to focus on more valuable work like talking to customers and closing deals. Another issue it helps with is lack of clear next actions. In a busy pipeline, it’s easy to miss follow-ups or lose momentum on deals. With built-in AI suggestions and prompts, it becomes much clearer what needs attention and what the next step should be. That makes it easier to stay on top of everything without relying only on manual tracking. It also improves visibility and decision-making. Having all the customer data, interactions, and forecasts in one place makes it easier to understand where things stand and prioritize effectively. I don’t have to piece together information from different tools, which saves time and reduces mistakes. Overall, the benefit for me is that it simplifies the day-to-day workflow. It reduces manual effort, helps me stay organized, and makes it easier to focus on actually moving deals forward rather than just managing the process. ### 17. Continuity of Business w/o the extra labor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce allows our team to log detailed information about opportunities, with strong visibility and transparency across the organization. In addition, we can view a donor’s historical interactions and collaborate as a team to manage larger gifts due to the ease of use. Most of our users are in Salesforce on a daily basis. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** For larger teams, it can be costly as there are per user costs, data costs and file storage costs. Integration and implementation can take some time, but don't let this persuade you into using something else. Salesforce is a powerful platform and customer support is available and extremely helpful. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** We were unable to keep communications logged w/o a copy and paste method into Salesforce. This required users to "duplicate" their work, causing them to be less effective. Salesforce Inbox also allowed department heads to run reports on outbound and inbound emails to show the efficiency and communications with clients. The ability to schedule out emails in advance, use templates, and know when the client has opened has made the investment worth while. ### 18. Flexible Dashboard Driving Sales Success **Rating:** 4.0/5.0 stars **Reviewed by:** William C. | QUASEP Regional Director, Western Canada **Reviewed Date:** June 04, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really like the flexibility and ability to create dashboards based on needs in Agentforce Sales. These dashboards are a significant help as they provide in-the-moment updates, driving our sales team towards specific goals and allowing us to move the pipeline through the stages effectively. It's particularly beneficial as a single source of truth for our sales team, and it aids in managing our sales pipeline and leads. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I don't like that creating reports based on existing cases takes a bit of effort as it requires manipulation of filters and fields. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales provides a single source of truth for our sales team, driving us to specific goals. The flexibility to create custom dashboards gives us in-the-moment updates, helping manage the pipeline efficiently and move it through stages. ### 19. Flexible Data Management, but UI Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like the flexibility in Agentforce Sales and how it allows me to generate any kind of reports. I love dealing with reports because of this feature. Also, the opportunity engagement aspect is something I just kind of love. We have multiple systems integrated with Salesforce and those works seamlessly =. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think the data handling and UI could be improved. The current design looks blurry and not precise in representing data. I'm not sure about the pricing structure, but it feels like it could be better. Also, AI results can be improved. The setup is quite complex but onboarding team helps **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to manage teams and opportunities, handling data from multiple sources like sales contacts and leads. It really helps SLT team members in reporting. Reports are very robust and speedy. ### 20. Agentforce Sales Keeps Our Customer Data and Activity Organized **Rating:** 5.0/5.0 stars **Reviewed by:** ANUJ P. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales is one of the best places to keep track of all our data and activity. We use Salesforce for marketing automation and customer relationship management, and it helps us stay organized and on top of what’s happening with customers. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It’s too complex to understand, especially when it comes to generating reports. I’d also like to see some AI features included that could guide me on my next steps. In a few cases, it also doesn’t automatically track activities. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Its ai agent can automatically handle and keep tracks of tasks such as lead engagement, answering product queries, scheduling meetings, and analyzing customer data. This reduces repetitive work, improves response speed, and helps ensure no opportunities are missed. ### 21. Functional but with a Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Felipe V. | Production and Scientific Evaluation Unit Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like about Agentforce Sales is that their platform hasn't changed much, which makes it very simple to use when you already know it or have been working with it for years. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Visually, it is old, loading is slow, and for an inexperienced user, it is difficult to navigate without extensive training on the platform. The initial setup was difficult, it took months and required an in-house team to implement and manage the platform despite being a SaaS. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to manage clients, sales, subscriptions, and campaigns. It provides me with organization and access to complete information on clients and prospects from anywhere, as well as performance reports and the impact of sales and marketing. ### 22. Highly Customizable CRM with Great Potential **Rating:** 4.0/5.0 stars **Reviewed by:** Evan J. | Sr. Manager, Salesforce Development, Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I've been using Agentforce Sales since 2008, and it's the ultimate CRM tool for sales enablement and lead/opportunity tracking. I like how customizable it is, allowing us to build it around our process rather than having to work around the system. This flexibility is crucial because every business has a different selling process. Once you get past the initial learning curve, you can really do anything you ask of it. Additionally, the greenfield setup was super easy. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce doesn't have built-in functionality around email tracking and other key pieces of marketing automation tools. You have to buy an addon through them or use a different tool with an integration. It should be easier to track customers through the entire lifecycle, specifically the top of the funnel. It would be nice to know if an existing customer clicked on a link in an email. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales for sales enablement and lead tracking. It solves visibility issues, helping sales reps manage deals and providing management insight into deal progress. ### 23. Automates Recurring Tasks and Frees Up Time for Customer Relationships **Rating:** 5.0/5.0 stars **Reviewed by:** Francesca C. | Marketing Customer Journey , Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I especially like the ability to automate recurring tasks and support sellers in their daily activities, allowing me to dedicate more time to customer relations and sales opportunities, which are very easy to find and edit. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I believe that the critical issues depend on the company's use of the tool, sometimes there are too many "repetitions" of accounts, too many duplicates and it should, in my opinion, intuitively eliminate the redundancies of accounts **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helps me add data, eliminate unnecessary contacts and open opportunities quickly and clearly. ### 24. A solid CRM that brings real visibility to your sales pipeline **Rating:** 5.0/5.0 stars **Reviewed by:** VISHAL K. | Technical Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The lead and pipeline management capabilities are where Salesforce Sales Cloud truly shines. As a Technical Lead, I work closely with our sales operations team, and the way we can track every lead from first touchpoint to closed deal has been a game changer for us. The CRM gives us a single source of truth for all customer interactions, which means our team is never working with outdated information. I also appreciate how easily it integrates with the tools we already use — email, calendars, and third-party apps all connect without much hassle. The customizable dashboards and real-time reports help me keep an eye on our pipeline health at a glance. The platform is mature, reliable, and constantly improving with every release. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Honestly, there is not much to complain about. The initial setup and onboarding took a bit of time since there are so many features to configure, which can feel overwhelming at first. For someone brand new to the Salesforce ecosystem, the learning curve is noticeable during the first few weeks. But once you get through that initial phase and understand the platform, everything starts to click. I wish the mobile app experience was a bit more polished compared to the desktop version, but it still gets the job done. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Before Salesforce, managing customer relationships and tracking the sales pipeline was scattered across spreadsheets and multiple disconnected tools. Now we have a centralized platform where every interaction, follow-up, and deal stage is properly documented. This has improved our team's efficiency and reduced the chances of leads slipping through the cracks. The reporting features have also helped leadership make data-driven decisions with much more confidence. ### 25. All-in-One Sales Backbone with Powerful Forecasting and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Neel S. | Senior Project Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The all-in-one nature of the platform is what makes it exceptional. From tracking contacts and logging emails to managing pipeline stages and automating follow-up workflows — everything a sales team needs is right there. The forecasting and reporting capabilities are especially strong, giving leadership clear, real-time visibility into revenue projections without needing to piece data together from multiple tools. It's genuinely become the backbone of our sales operation. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The learning curve is probably the biggest hurdle — there's so much functionality packed into the platform that new users can feel overwhelmed in the early stages. It takes a bit of time and training to get the most out of it. Once you're past that initial phase though, everything clicks and the depth of the platform becomes its biggest strength rather than a drawback. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales solves the core challenge of keeping an entire sales operation organised and visible in one place. Before having a robust CRM, tracking leads, managing follow-ups, and forecasting revenue accurately was fragmented across spreadsheets and emails — things inevitably fell through the cracks. Now every contact, deal, and activity is logged and accessible, automation handles repetitive tasks, and our pipeline reviews are backed by real data rather than guesswork. It's brought a level of structure and accountability to the sales process that directly translates into better performance and more predictable revenue. ### 26. Feature rich CRM that brings clarity to sales processes **Rating:** 3.0/5.0 stars **Reviewed by:** Varsha V. | Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I liked most about Agentforce Sales is how it keeps everything in one place-leads, deals, and follow-ups feel much more organized than using multiple tools. The pipeline view and dashboards make it easy to track progress, and simple automations save time on routine tasks. Integrations (like email) are smooth, so all communication stays linked. It’s a bit pricey, but the reporting and insights help justify it. There is a small learning curve, but overall it really improves workflow once you get used to it. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I dislike about Agentforce Sales is that it can feel overwhelming at the start-the UI isn’t very beginner-friendly.Customization is powerful but not simple, so even small changes can take time. It can also slow down with heavy data or reports. Pricing is quite high, and some key features are only in higher plans. The AI is useful, but only after you have enough data. Overall, it’s great but could be simpler and more affordable. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Before using Agentforce Sales, we struggled with scattered data leads in spreadsheets, follow-ups missed, and no clear view of the pipeline. After using it, everything was in one place. We could track deals, automate follow-ups, and see real-time reports, which made the whole process more organized. This helped save a lot of time on manual work and improved our response time, leading to better conversions and more predictable sales planning. ### 27. Less Busywork, More Selling. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Instead of wasting hours updating deal stages and logging emails, the automation handles the busywork in the background. It lets our team actually focus on selling and talking to customers rather than fighting with the CRM all day. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** If your existing database has duplicates or messy records, the AI insights can get cluttered. overall good. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** With the automated workflows and real-time insights, it keeps our pipeline incredibly accurate without constant human effort. It benefits me by taking the guesswork out of my sales cycle and drastically reducing the administrative burden on our entire team. ### 28. Front Desk Supervisor for hotels around Los Angeles **Rating:** 4.0/5.0 stars **Reviewed by:** Jasmine D. | Patient Care Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like the ability to choose our notification sound. The ability to go through chat history to see previous chats, with whom they spoke, and when. I like the forward feature if language, role, or more support is needed, we are able to forward the chat to another team. I also like the pause feature, it helps continuity of care if a conversation is not finished, and the client does not have to repeat themselves, and the representative can continue to assist. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I dislike the email display. It is a little hard to understand the responses from patients when they send an email, as it is not as organized and set as messaging is. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It solves many communication issues that might have occurred if we did not have Agentforce. We can communicate directly with clients and answer any questions or concerns they have before they arrive at the property. It benefits the day-to-day workflow between clients and staff as it helps clients feel taken care of at any time they need. ### 29. Keeps Sales Relationships Organized and Opportunities Easy to Track **Rating:** 4.0/5.0 stars **Reviewed by:** Valentino C. | Facilities Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like the Agentforce Sales App because it simplifies how I manage and grow relationships while staying organized. It brings everything leads, customer interactions, and sales activity into one place, which makes it easier to stay on top of opportunities without feeling overwhelmed. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One thing I don’t like about the Agentforce Sales App is that it can sometimes feel overly complex for what should be simple tasks. Navigating through multiple screens or steps just to update basic information can slow down workflow instead of speeding it up. There are also moments where automation feels a bit rigid. While it’s designed to help, it doesn’t always adapt well to real-world situations where flexibility is needed especially when managing unique customer interactions or non-standard deals. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The Agentforce Sales App is solving the problem of disorganization and missed opportunities in my sales process. Instead of juggling notes, messages, and follow ups across different places, it centralizes everything so I always know where each deal stands ### 30. Easy Sales Journey Tracking and KPI Performance Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Vandit C. | Marketing Coordinator, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The ease of tracking the entire Sales Journey of leads and monitoring the different stages of a client. It helps in measuring performance against KPIs and understand what's working and what's not. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Probably the only thing that I dislike is that there's a significant learning curve for this platform. It often times feels a little daunting since there are so many different functionalities available. Moreover, as we scale up, we're realising that some features and integrations are getting costlier. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Basically, the reporting and analysis of the Sales Funnel has been streamlined by this platform. It has allowed us to better track the Sales Team's performance and also ensure that it aligns with the set goals. Working in a hybrid organization, this is quite a useful tool for remote collaboration. It centralizes the entire sales process and also the different automations and integrations help us in saving time and other resources. ### 31. Effortless Lead Management and Scalable Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Ashutosh J. | Growth Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Salesforce Sales Cloud is how it helps me manage the entire sales lifecycle efficiently from a single platform. On a daily basis, I use it to capture and manage leads, qualify prospects, create and track opportunities, update deal stages, and schedule follow-ups. This keeps my pipeline well organized and ensures that no leads or opportunities are missed. The automation features such as task reminders, workflows, and email alerts help reduce manual effort and improve follow-up consistency. The dashboards and reports provide real-time visibility into pipeline health, deal progress, conversion rates, and individual performance, which helps in better decision-making and planning. Overall, Salesforce Sales Cloud improves productivity, transparency, and sales efficiency, enabling me to manage deals more effectively and close opportunities faster. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** While Salesforce Sales Cloud is very powerful, for me it can sometimes feel complex and heavy to use on a daily basis. There are many features, settings, and customization options, which can make simple tasks take longer than expected, especially for new users. The interface can also feel a bit cluttered, and navigating between different objects like leads, contacts, opportunities, and reports is not always very intuitive. At times, system performance can feel slightly slow when loading large reports or dashboards. In addition, advanced features and customizations often require technical support or admin involvement, which reduces flexibility for end users. I feel that a simpler user interface, faster performance, and easier configuration would make the overall experience even better. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** For me, Salesforce Sales Cloud solves the problem of managing large volumes of leads, opportunities, follow-ups, and customer interactions in a structured and organized way. Earlier, tracking sales activities across multiple tools and spreadsheets made it difficult to maintain visibility, consistency, and accuracy. With Salesforce Sales Cloud, everything is centralized in one system, which gives me a clear view of my entire sales pipeline. It helps me stay organized with automated task reminders, activity tracking, and follow-up scheduling, ensuring that no lead or opportunity is missed. The real-time dashboards and reports allow me to track performance, monitor deal progress, and forecast revenue more accurately. Overall, it saves time, improves productivity, increases accountability, and helps me manage my daily sales workflow more efficiently, leading to better conversions and faster deal closures. ### 32. Powerful CRM for SalesTeams, But Setup and Changes Can Feel Overwhelming at times. **Rating:** 3.5/5.0 stars **Reviewed by:** Leandro J. | BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud is a very robust tool, probably one of the most robust platforms on the market. With the right implementation team, you can add, remove, and customize almost any field or workflow to fit your sales process. I also really like how well it works in team environments, especially when multiple people are involved in the sales cycle, as it allows for clear collaboration, visibility, and ownership across deals. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud can feel overwhelming at times. Because it’s such a powerful and flexible platform, it often requires significant setup, customization, and ongoing maintenance to work well. Even small changes, like adjusting a workflow or adding or removing a field, can take a while because you’re usually not able to do it yourself and have to depend on a developer or admin to make those modifications. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud helps us manage the entire sales process in one place. We use it daily for account prospecting, logging activities and communications, creating and tracking sales opportunities, and registering everything that’s happening in a deal. It gives us full visibility into where each opportunity stands in the sales process, from early stages through to closing. The biggest benefit for me, especially since we work in sales teams, is having a single shared space where everyone can collaborate, stay aligned, and keep track of deals without losing context or duplicating work. ### 33. Highly Customizable, Boosts Our Sales Process **Rating:** 4.5/5.0 stars **Reviewed by:** Piyusha P. | Solution Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I use Agentforce Sales for managing customers, all leads, opportunities, and everything around my sales system. It's great for maintaining a track of the entire sales pipeline. I heavily utilize the reports and dashboards, which are really helpful. I also like using the standard out-of-the-box features. The integration with Slack is fantastic because I can see and update leads directly from Slack. The initial setup was quite easy, with many out-of-the-box features available. As I started using it more, I refined and fine-tuned it, added automations, and built specific reports and dashboards. I really like the ability to highly customize the tool based on my needs. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I feel like a lot of things are working for us. However, the thing which I would recommend improving is the commission structure for the salespeople because that's something which is still tricky to set up and it always creates sudden issues. You are not able to fully replicate the commission structure, as is. So that's something I would like Agentforce Sales team to work on. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** With Agentforce Sales, I keep all customer leads and opportunities organized around my sales system and track the entire sales pipeline efficiently. ### 34. Centralized CRM with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Aneel A. | Enterprise Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like having one place where every interaction, deal stage, and activity lives with Agentforce Sales. It replaces the need for spreadsheets, email threads, and keeps all 'tribal knowledge' centralized, which really simplifies my management of over 1000 new business accounts. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I find the admin and dev dependency an issue. It often requires admin expertise or development support, making it harder for business users like me to make changes on our own. The interface is also slow and cluttered due to the many records and custom objects over time, which impacts performance. Plus, the initial setup wasn't easy from what I was told. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales consolidates leads, opportunities, and customer interactions into one system, eliminating the need for multiple tools or spreadsheets. I like having a single place where every interaction, deal stage, and activity is stored, replacing spreadsheets, email threads, and tribal knowledge. ### 35. Intuitive Platform with Great Functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Natalie H. | Client Support Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I find that most of the platform is intuitive and efficient, which helps me get the things I need to do done quickly. I use this every single work day. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** somethings get messy/redundant. I think the settings & the visual aspect can be improved but the functionality is great **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce helps me by organizing all the information about our new clients and leads, keeping everything we need in one place. We used to rely on several different tools across different locations, which caused some confusion. Now, this makes things much clearer and keeps everything nice and concise. ### 36. Powerful CRM for sales teams but requires time to master **Rating:** 4.0/5.0 stars **Reviewed by:** Suraj M. | Cloud data engineer , Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I appreciate most about Agentforce Sales is how it pulls everything into one place. I can handle leads, contacts, deals, and activities without having to bounce between different tools all the time, which makes my day-to-day work feel more streamlined, better organized, and much easier to stay on top of. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One downside is the learning curve. When I first started using it, the system felt fairly complex, and it took me a while to get a clear sense of how everything works—especially the automation and reporting features, which were the hardest for me to grasp at first. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Before using Agentforce Sales, managing customer data and tracking deals felt scattered and inconsistent. We were relying on multiple tools and spreadsheets, which made it hard to maintain a clear, current view of our sales pipeline. Since moving to Agentforce Sales, our visibility has improved significantly, and forecasting is now much more accurate and dependable. ### 37. Robust Sales Tool with Complex Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Rohan K. | Area Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how everything is centralized in Agentforce Sales, so I don't have to jump between tools for basic sales tracking. The real-time pipeline visibility is amazing and it gives me accurate forecasting, helping me track team performance in real-time. This feature also improves planning and target setting for the team. The ability to manage leads, track opportunities, and keep the overall sales pipeline organized is really beneficial. It also improves pipeline visibility and tracking, aids in sales forecasting, and centralizes customer data for better relationship management. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It is very powerful, but it needs proper setup, training, and discipline to get the best results. So the initial setup is very complex. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to manage leads, track opportunities, and organize the sales pipeline. It solves visibility and tracking issues, aids in sales forecasting, and centralizes customer data for better relationship management. ### 38. worthful CRM Software **Rating:** 5.0/5.0 stars **Reviewed by:** Swapnil G. | Engineer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like most about this is its mobile access feature as it allow me to access salesforce sales cloud software from site which are located remotely and access data within no time which help me to report data on time and when required. Dashboards helps to followups and keep track of assign/ pending tasks. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Somtimes its feels very slow to update things. Required high speed internet. Also observed difficulty to access this software features in early stage. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** when i completely understood all features of this, its benefited me to improve my pms records as i am able to update all task in time and even i am able to improve lots of this using its reports and data visualization, customization, etc. Also its help me to stay connected with office staff and coordinate with them using centralized dashboard. ### 39. Organizational Lifeline with Complex Data Entry **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like using Salesforce Sales Cloud because it's been a standard practice for me in keeping track of my book of business and territory for 20 years. It helps me stay organized, which is not something I'm naturally good at. When I'm using it properly, it keeps everything tidy in one place. I have it configured to highlight my next steps, which keeps me on target with each account. It's also quite easy to use since I've been using it since 2006. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It's mostly geared toward forecasting for managers. The end user experience for account executives can be overwrought with required data entry. I get constant error messages for information that needs to be entered before I can enter the next phase, but the messages are not well presented and I have to go hunting for the fields I need to input. It's not a simple process. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to track deals, manage pipeline health, and ensure alignment with management. It organizes everything in one place and highlights next steps, keeping me on target. ### 40. Effortless Reminders and Notetaking, Minor Feature Gaps **Rating:** 4.0/5.0 stars **Reviewed by:** Ricardo C. | salesperson, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that Agentforce Sales allows me to schedule several forms of reminders and leave personalized notes, which can be private or publicly viewed by others in the organization. It's really helpful to keep track of client interactions by leaving myself notes to do things like call Mr. Smith, congratulate him on his kid's birthday, or inquire about his health. The initial setup was very easy, which was a huge improvement from doing things manually with spreadsheets before. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It calls my attention that you are able to schedule installments in the invoice either by amount or by periodicity but in the Opportunity section it only allows you by amount, creating small differences between one section and the other. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps me offer services to clients, track actions, and set reminders for calls or collection efforts. It lets me leave personalized notes and set various reminders, improving control and interaction. Setup was easy, resolving prior manual tracking issues. ### 41. Powerful, Flexible, and Built for Scalable Sales Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Sid R. | Delivery Manager, Data Solutions, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I love the Salesforce Sales Cloud for its flexibility and depth. It adapts incredibly well to different sales models, industries, and team sizes and fits perfectly for our sales team. The ability to customize objects, automate processes with Flow, and build meaningful dashboards gives both sales reps and leadership exactly what they need. The ecosystem is another huge plus—AppExchange, integrations, and constant innovation make it a platform that keeps growing with your business. Overall, the application has ease of use and Salesforce's customer support is amazing. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think the application can get complex with performance issues as the organization usage grow. So pre-planning to handle complications should be done to handle it. The implementation could be challenging as well without pre-evaluation. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** For us, Salesforce Sales Cloud solves the problem of scattered sales data and inconsistent processes. It brings our leads, opportunities, activities, forecasting, and reporting into one trusted system of record. This benefits us and our clients by improving visibility, accountability, and forecasting accuracy. Sales teams spend less time chasing information and more time selling, while our leaders made data-driven decisions with confidence. ### 42. Agentforce Sales Streamlines Sales with Centralized Data, Automation, and Analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Agentforce Sales is its ability to centralize customer data and streamline the entire sales process. The automation of repetitive tasks, detailed analytics, and customizable dashboards make it easier to track performance and close deals efficiently. It significantly improves team collaboration and overall productivity. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It can be a bit complex at first and takes time to get used to. Some features are not very intuitive, and setting everything up properly can be time-consuming **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helps in keeping all customer and sales data in one place. Earlier things were a bit unorganized, but now it’s easier to track leads, manage follow-ups, and stay on top of the sales process. It saves time and improves overall productivity. ### 43. A Proactive CRM Teammate That Automates the Grunt Work **Rating:** 5.0/5.0 stars **Reviewed by:** Paras D. | SE - Technology L2, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The best part is how it shifts from a static database to a proactive "teammate" that handles the grunt work. The autonomous agents can research leads, draft follow-ups, and update deal stages on their own, letting you focus on the actual conversation. It finally makes the CRM feel like a tool that works for you rather than a chore you have to feed with data. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The biggest frustration is the "complexity tax"—setting up the autonomous agents to actually be useful requires a massive amount of clean data and back-end configuration. If your existing data is messy, the AI produces unreliable results, making the initial rollout feel like an uphill battle. It can also be incredibly expensive, as the high licensing costs for these advanced features often put them out of reach for smaller teams. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It primarily solves the problem of stagnant data and administrative burnout. Instead of a rep wasting hours manually logging calls or researching leads, the platform uses autonomous agents to qualify prospects and prep "cheat sheets" for meetings. ​For someone in a technical or high-output role, the benefit is speed and focus. It transforms the CRM from a passive database you have to maintain into an active assistant that manages the "grunt work" like scheduling and follow-ups, so you can spend your energy on strategy and actual conversations. ### 44. A comprehensive CRM that drives efficiency and visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Leanne G. | Sales Operations Manager, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Agentforce Sales is how it centralises the entire sales process into one platform, making it much easier to manage leads, opportunities, and customer relationships in a structured way. The reporting and dashboard functionality is particularly valuable, as it provides clear visibility into pipeline performance and helps drive data-led decisions. I also find the automation features really useful for reducing manual admin, allowing more time to focus on high-value sales activities. Overall, it’s a scalable and highly customisable solution that adapts well to different sales processes and business needs. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One of the main drawbacks is that the platform can feel quite complex and overwhelming, especially for new users or teams without dedicated Salesforce support. Customisation is powerful, but it often requires significant time, expertise, or admin resource to implement and maintain effectively. The user interface can also feel cluttered at times, which can slow down day-to-day tasks. Additionally, reporting, while robust, isn’t always as intuitive as it could be and can require extra configuration to get the exact insights needed. Overall, there can be a steep learning curve and ongoing maintenance effort to get the most value from the system. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales solves the challenge of having fragmented sales data and inconsistent processes by bringing everything into one centralised platform. It standardises how leads and opportunities are managed, which improves data quality and makes pipeline tracking far more reliable. This has helped create better visibility across the sales funnel, allowing for more accurate forecasting and quicker, data-driven decision-making. It also reduces manual admin through automation, such as task creation, lead assignment, and follow-ups, which frees up time for more strategic work. As a result, productivity has improved, and the sales team can focus more on closing deals rather than managing spreadsheets or chasing information. Overall, it has made reporting, accountability, and performance tracking much more efficient and transparent. ### 45. AgentForce Sales: AI-Powered, Customizable Workflows with Deep Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Karthick P. | GTM Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** AgentForce Sales is an AI based agent and driven assistance which really helps to build an workflow ,Summarize accounts and opportunities, draft email and answer the question naturally like an human Its really help to scale and implement simple and more complex workflow in easy way with deep integration features This platform is highly customizable workflows, dashboards and automations can be tailored based on marketing and sales team requirement **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometime we used to face slower performance when its handling higher dataset or due to heavily customized orgs setup AI trust and transparency is completely questionable when it comes to action **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Using Agentforce we have eliminated lot of manual and reputative works like updating records, logging activity, searching for account information and details and which help of AI driven methodology we are highly focusing on Selling instead of CRM Maintenance. It helps to make speed up decisions making with AI Insights ### 46. AI-powered CRM that actually does the work, not just tracks it **Rating:** 4.0/5.0 stars **Reviewed by:** Vishal G. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It turns Salesforce from a passive CRM into an active system that can actually execute tasks follow-ups, quotes, and workflows instead of only tracking them. The best part is that it sits on top of your existing setup (CPQ, Flow, DocuSign), so you can add automation without having to rebuild everything from scratch. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It’s heavily dependent on clean data and solid processes otherwise the AI just amplifies bad inputs instead of fixing them. On top of that, it feels overhyped and not truly plug-and-play, since the setup is complex and the pricing is unclear and could end up being expensive. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It automates the process with AI agents that can actually execute tasks. The benefits are clear: it saves time, boosts productivity, and helps sales teams stay focused on closing deals rather than getting stuck in admin work, while also speeding up deal cycles. ### 47. Centralizes Sales Processes, Boosts Team Coordination **Rating:** 5.0/5.0 stars **Reviewed by:** Gunpreet K. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how Agentforce Sales centralizes everything in one place, making it easier to manage leads, track pipeline, and stay on top of follow-ups. The visibility it provides into deals and performance really helps in staying organized and making better decisions. Centralization means I don’t have to switch between multiple tools, worry about missing information, and it saves time while making decision-making more efficient. Additionally, it improves team coordination and gives better insights into performance and conversions. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Overall it's a strong platform but it can feel a bit complex and overwhelming at times especially for new users. Also, faster performance and easier customization without heavy dependency on admins would make it even better. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to handle our sales pipeline efficiently, centralizing data to solve scattered information issues and enhance visibility. It helps track leads, manage follow-ups, and coordinate the team better with valuable insights into performance and conversions. ### 48. Powerful but Complex: Centralized Sales with a Steep Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Sushma N. | Senior Data Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best is how Agentforce Sales centralizes all customer and opportunity data in one place and layers on strong automation and AI-driven insights, so reps spend far less time on manual admin and can focus on actually selling. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I dislike most is that Agentforce Sales is quite complex and has a steep learning curve, so you often need trained admins just to configure and maintain it, and costs can climb quickly as you add users, features, and required add-ons like Data Cloud. The UI and configuration options can feel overwhelming for new users, and getting real value sometimes takes more time and expertise than expected. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales is helping us solve fragmented sales data, limited pipeline visibility, and too much manual admin work in our sales process. By centralizing all our lead, account, and opportunity information and automating routine tasks and follow-ups, it gives us a 360° view of the sales cycle, improves forecasting, and lets reps spend more time selling instead of updating spreadsheets and chasing information. ### 49. Robust CRM with Comprehensive Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Piotr J. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like using Agentforce Sales as a CRM and sales tracking system because it allows me to collect all data about customers in one place. The dashboards, reports, and lists are simple to build and use, making it easier to update data. I find the ease of creating specific and detailed reports and dashboards particularly helpful in supporting my activities. Additionally, the setup was simple since I have used it in the past. If there's a strong need for handling complex processes and details, this system is definitely the one to use, provided you have knowledge, experience, and a qualified admin to make it work well. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Mostly it is related to personal permissions and not to the product capabilities. Nothing that can be fixed in the product. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to centralize all customer data in one place. The dashboards and reports are easy to create and update, helping me build specific, detailed insights to support my activities. ### 50. Seamless Integration and Time-Saver **Rating:** 5.0/5.0 stars **Reviewed by:** ROY B. | Medical Device Sales Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how Agentforce Sales integrates all the tools, from the phone system to sales scripts and even surveys, which is truly valuable because it saves me time, lessens errors since everything is on one platform, and improves my capability to do more tasks efficiently. Both Agentforce Sales and Five9 are easy to navigate and Five9 already integrates into my Agentforce Sales so it doesn't take up too much space on my screen. The initial setup of Agentforce Sales was very easy, I'd rate it a 10/10. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think adding some AI integration would really help when it comes to how we can generate more sales, how the leads are sorted out. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales solves the problem of accessing multiple tools simultaneously by integrating our phone system, sales scripts, and surveys. It saves time, reduces errors, and boosts my efficiency. ## Agentforce Sales (formerly Salesforce Sales Cloud) Discussions - [How do you manage high volume of duplicated data?](https://www.g2.com/discussions/how-do-you-manage-high-volume-of-duplicated-data) - 3 comments, 2 upvotes - [How are other organizations utilizing SFDC for application of price uplift annually in their Renewal Contracts, both for 12 month and multi-year arrangements?](https://www.g2.com/discussions/how-are-other-organizations-utilizing-sfdc-for-application-of-price-uplift-annually-in-their-renewal-contracts-both-for-12-month-and-multi-year-arrangements) - 1 comment, 2 upvotes - [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) - 11 comments, 3 upvotes - [How do I merge two contacts in the same account on on main screen if that's possible?](https://www.g2.com/discussions/15673-how-do-i-merge-two-contacts-in-the-same-account-on-on-main-screen-if-that-s-possible) - 6 comments, 2 upvotes - [How do make our classic layout and fields, buttons transfer over to lightning](https://www.g2.com/discussions/12482-how-do-make-our-classic-layout-and-fields-buttons-transfer-over-to-lightning) - 2 comments, 2 upvotes - [View Agentforce Sales (formerly Salesforce Sales Cloud) pricing details and edition comparison](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?gh_jid=4484589&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-09+00%3A21%3A49+-0500&secure%5Bsession_id%5D=2861d100-1d24-46ba-a292-b01e9a979a37&secure%5Btoken%5D=1c17802c425a21a0ed6fffdaf066830f9d5544c7fe2772230307cc1d80afc550&format=llm_user) ## Agentforce Sales (formerly Salesforce Sales Cloud) Integrations - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - [Aadhaar Verification API](https://www.g2.com/products/aadhaar-verification-api/reviews) - 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[QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuotaPath](https://www.g2.com/products/quotapath/reviews) - [Rattle](https://www.g2.com/products/rattle/reviews) - [Reachdesk](https://www.g2.com/products/reachdesk/reviews) - [Recurly](https://www.g2.com/products/recurly/reviews) - [Responsive, formerly RFPIO](https://www.g2.com/products/responsive-formerly-rfpio/reviews) - [RevolutionParts](https://www.g2.com/products/revolutionparts-revolutionparts/reviews) - [Ricochet360](https://www.g2.com/products/speed-to-contact-llc-ricochet360/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [Rippling IT](https://www.g2.com/products/rippling-it/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [Salesforce Marketing Cloud Account Engagement](https://www.g2.com/products/salesforce-marketing-cloud-account-engagement/reviews) - [Salesforce Marketing Cloud Intelligence (formerly Datorama)](https://www.g2.com/products/salesforce-marketing-cloud-intelligence-formerly-datorama/reviews) - [Salesforce Spiff](https://www.g2.com/products/salesforce-spiff/reviews) - [SalesIntel](https://www.g2.com/products/salesintel/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Salestrail](https://www.g2.com/products/salestrail/reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [Seamless (formally Seamless.AI)](https://www.g2.com/products/seamless-formally-seamless-ai/reviews) - [Seismic Enablement Cloud](https://www.g2.com/products/seismic-enablement-cloud/reviews) - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [SnapLogic Intelligent Integration Platform (IIP)](https://www.g2.com/products/snaplogic-intelligent-integration-platform-iip/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Softphone.Pro](https://www.g2.com/products/softphone-pro/reviews) - [Spiff](https://www.g2.com/products/spiff-2025-09-29/reviews) - [Streamline](https://www.g2.com/products/gmdh-streamline/reviews) - [SurveyVista](https://www.g2.com/products/surveyvista/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Totango](https://www.g2.com/products/totango/reviews) - [Trailhead](https://www.g2.com/products/trailhead/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Veeva CRM](https://www.g2.com/products/veeva-crm/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Visual Studio Code](https://www.g2.com/products/visual-studio-code/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Workday Compensation](https://www.g2.com/products/workday-compensation/reviews) - [Xactly](https://www.g2.com/products/xactly/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) - [Zillow Premier Agent](https://www.g2.com/products/zillow-premier-agent/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [Zuora](https://www.g2.com/products/zuora-zuora/reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Cartography** - Map Design - Vector Mapping - Data Visualization - Overlaying **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Revenue Sourcing and Forecasting** - Revenue History - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Territory Mapping** - Custom Territory Mapping - Strategic Selling - Automatic Rep Assignment **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration **Sales Performance Features - Sales Planning** - Account Scoring - Revenue Planning - Account Segmentation - Sales Performance - Sales Forecasting - Integrations - Scenario Modeling **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Enablement** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Content Management** - Content Import - Content Creation - Templates - Advanced Search - Content Storage **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Analysis** - Predictive Analysis - Distance Analysis - Spatial Analysis - Data Stream **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Marketing Leads - Contact Capture **Route Planning** - Lead Priority - Optimized Sales Routes - Map Directions **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Territory Management - Sales Planning** - Territory Management - Territory Planning **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Analytics** - Reporting - Alerts - Account-Based Engagement - Content Utilization **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Reporting** - Data Transformation - WYSIWYG Design - API Integrations **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Sales Performance Management** - Gamification - Performance Dashboards - Sales Rep Tracker **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Quota & Capacity Management - Sales Planning** - Quota Management - Capacity Management - Quota Planning **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Presentation and Forms** - Video and Interactive Media - Digital Contracts - E-signature **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Sales Planning** - Autonomous Task Execution - Multi-step Planning **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling **Platform** - Data Synchronization - Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Learning Management - Sales Enablement** - Sales Training - Sales Coaching - Sales Onboarding **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Revenue Enablement - Sales Enablement** - Cross-Functional Alignment - AI and Automation - End-to-End Customer Journey Insights **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications ## Top Agentforce Sales (formerly Salesforce Sales Cloud) Alternatives - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,501 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,257 reviews)