# Agentforce Sales (formerly Salesforce Sales Cloud) Reviews **Vendor:** Salesforce **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.4/5.0 **Total Reviews:** 25,790 ## About Agentforce Sales (formerly Salesforce Sales Cloud) Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management ## Agentforce Sales (formerly Salesforce Sales Cloud) Pros & Cons **What users like:** - Users love the **feature-rich capabilities** of Agentforce Sales, enhancing seller productivity and customer engagement. (3167 reviews) - Users value the **ease of use** of Agentforce Sales, enjoying quick access to all customer information effortlessly. (2065 reviews) - Users praise **lead management capabilities** of Agentforce Sales, enhancing customer experience and team collaboration. (1174 reviews) - Simple (1117 reviews) - Salesforce Integration (991 reviews) - Integrations (879 reviews) - Users value the **extensive customization options** of Agentforce Sales, tailoring it effectively for unique business needs. (843 reviews) - Helpful (818 reviews) - Users value the **extensive customizability** of Agentforce Sales, tailoring it effectively to meet diverse business needs. (805 reviews) - Sales Management (804 reviews) **What users dislike:** - Users find the **learning curve steep** due to complex configurations and difficulties in report building for newcomers. (1092 reviews) - Users find **Salesforce Sales Cloud overly complicated** and time-consuming to set up, especially for smaller teams. (791 reviews) - Complexity (682 reviews) - High Complexity (622 reviews) - Users find the **pricing model prohibitive** , especially for smaller companies, affecting affordability and value perception. (612 reviews) - Users find that **limited features** hinder customization and reporting, requiring time and expertise for effective setup. (584 reviews) - Users find **missing features** like quoting for subscriptions and easy list creation hinder their efficiency in Agentforce Sales. (566 reviews) - Limited Customization (554 reviews) - Learning Difficulty (543 reviews) - Not Intuitive (474 reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Reviews ### 1. Salesforce Sales Cloud: Powerful, Customizable Visibility for Pipeline and Forecasting **Rating:** 4.0/5.0 stars **Reviewed by:** Vanshika Y. | Area Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** In my role as a regional sales manager, salesforce sales cloud has been one of the most important platform s for managing pipeline visibility, forecasting, territory performances, and team coordination across multitple sales sales regions, it provides a centralized environment for tracking customer interactions, opportunities, account activity and sales performance, in real time, one of the biggest strength of the platform is visibility , managing regional sales operations usually involves monitoring multiple teams, pipeline and customer accounts simultaneously. and sales cloud makes it much easier to track progress through customizable dashboards and reporting tools. , the interface is modern, and highly customizable, dashboards, opportunity view and reporting panel are designed well for sales management workflows. i like drag and drop dashboards, i have also integrated it with Google workspace , ERPs and finance system. i like it powerful and stable performance. i have also used the AI for predictive forecasting, **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** it can become complex in highly customize enterprise environment, as more workflows, automation rules, dashboards, and integrations are added, navigation and administration can become difficult for both new and experienced users, also the pricing is challenge, while its powerful , licensing cost and additional charges for advanced AI, analytics or third party integration can become expensive for growing teams, performance is generally good, but heavily customize dashboards and large datasets can occasionally lead to slower loading times or more complicated reporting maintenance, **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** it has improved visibility into sales performance across teams and territories, instead of relying on disconnected spreadsheets or manual updates, the platform provides real time access to opportunities, customer activity , forecast and sales progress in a centralized system, the platform also saves workflow and coordination issues by automation repetitiv3e tasks such, as lead assignment , follow up reminders, approval workflows, activity workflows, activity tracking , opportunity stage updates. this reduces administrative overhead for sales teams and allows to spend more time focusing on customer engagement and revenue generation, another benefit is forecasting and reporting accuracy, the dashboard and analytics, tools help identify pipeline risk, stalled opportunities, and regional performance trends much faster which improves decision making and sales planning, the integration ecosystem has also been valuable because it connect sales worflows with collaboration , finance , support and marketing systems, creating better alignment across departments, ### 2. Highly Customizable CRM Ecosystem with Powerful Reporting and AppExchange **Rating:** 4.5/5.0 stars **Reviewed by:** Himanshu I. | Salesforce Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** as a salesforce consultant i use salesforce to design , implement and optimize CRM solutions for client across sales, marketing and service domain, i like its high level of customization and flexiblity. salesforce allows me to design solutions based on specific business requirement using custom objects , workflows and automation tools. another major strength is its complex CRM ecosystem, covering sales , marketing , customer support , analytics, this makes it a one stop platform for customer lifecycles management, the AppExchange ecosystem is also very powerful, with thousand of integration available, making easy to connect salesfroce with other enterprise tools. i also appreciate the strong reporting and dashboards which provide real time insights into sales performance and customer data. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** the biggest challenge is the complexity of implementation, salesforce is not plug and play, it require proper planning, configuration and often a dedicated admin or consultant, the cost can be high , especially when you include licence, add ons and implementation expenses, there is also a steep learning curve, especially for new users or non technical teams, sometimes performance issues like slow loading or glitches can impact user experinece. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** it solves the problem of disconnected customer data and inefficient sales processes, before using salesforce, many organization manage leads, contact , and customer interaction across multiple tools,. which creates confusion and data inconsistency. with salesforce, all customer data in centralized in one platform, sales teams can track leads, opportunities and pipelines easily, marketing campaign and customer interactions are connected, workflow and processes are automated, this improves overall customer relationship management and operational efficiency. i am able to design tailored CRM solutions for client, improves client satisfaction through better automation and insights, opportunity to work on large scale enterprise implementation. ### 3. “Agentforce Sales Simplified Our Workflow and Improved Team Efficiency” **Rating:** 4.5/5.0 stars **Reviewed by:** Suraj K. | Salesforce Developer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** To be honest, What I love most about Agentforce Sales is how much easier my team's workflow has become after its implementation. Previously, my sales reps had to figure out what lead to reach out to first; now they get prioritized automatically right from the beginning of their day. It does not take my new employees much time to learn the ins-and-outs of the platform as even my last recruit managed to independently update opportunities and generate reports without any additional training during the first week he joined the company. The progress made in the sales process gets notified via the Slack channel automatically, thus there is no need for anyone to report any updates on their own. This tool has never caused any problems despite all my employees logging in simultaneously whereas with the previous platform, it would slow down at times. However, what amazed me was that AI-driven e-mail recommendations made a lot of difference as one of my sales reps started to utilize them consistently and achieved higher response rates after just a month. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** This may seem a little unfair, but I believe it will help others decide. First of all, our issues started with pricing; we knew what we would pay, but when we started adding the necessary automation features, we ended up paying much more than initially assumed. Second, our team simply doesn't manage to build any automations independently. Each time we need to add some functionality, we need to wait for a salesforce administrator since it's impossible to do anything ourselves due to the back end system restrictions. We have also faced trouble connecting our billing software to this CRM; apparently, nobody told us about that, and we ended up buying a separate service for that purpose. Speaking about AI, it seems to work great, except the times when it misses the point completely. For example, recently it tried to suggest setting up a product demo with one of our clients who used our services for two years. Finally, if you choose not to go with their premium plan, you'll need to wait up to three days for your inquiries to be handled. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Even before we started using Agentforce Sales,The value of UI/UX changes alone was justification enough to use this tool since prior to adopting it our managers used up to five different systems just to be able to have a brief picture of the pipeline status; now all information fits into a neat interface that works flawlessly. As for the Performance feature related to automated lead routing, it solved one long-lasting issue we've been struggling with – inbound leads used to spend up to four-six hours in an inbox, while now this process is accomplished within five minutes. Another benefit brought by a user-friendly interface is that now our weekly review takes only forty five minutes whereas previously it used to last for almost three hours since the information was more credible due to being displayed correctly. Predictive intelligence forecast helped us make predictions with eighty three percent accuracy rate, thus, changing our quarterly planning strategy completely. Integration of our marketing system and sales pipeline eliminated the gap where warm leads used to disappear. Finally, Pricing/ROI started showing results after only eleven months. ### 4. Agentforce Sales: All-in-One CRM, Automation, and AI That Boosts Sales Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Karthik K. | Information Technology And Services Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Agentforce Sales is how it combines CRM, automation, and AI into a single platform that helps sales teams work more efficiently. Features like automated activity tracking, AI-powered insights, pipeline management, and lead prioritization reduce manual work and let sales reps focus more on closing deals and building customer relationships. The platform is also highly customizable and integrates well with other business tools, making it useful for organizations with complex sales processes. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One thing I dislike about Agentforce Sales is that the platform can feel overly complex, especially during the initial setup and customization process. Many users report that configuring workflows, automations, and reports often requires dedicated admin support or technical expertise. The large number of settings and menus can also make troubleshooting difficult for new users. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps solve common sales challenges such as manual data entry, inefficient lead follow-ups, poor pipeline visibility, and time-consuming account research. Its AI-powered automation handles repetitive tasks like updating CRM records, prioritizing leads, generating personalized outreach, and summarizing sales conversations, which allows sales teams to spend more time building customer relationships and closing deals. ### 5. Agentforce Sales: Proactive, Context-Aware Automation with Strong Security and Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Hasim M. | Dotnet Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Perhaps the most distinctive aspect of Agentforce Sales is how it has evolved from a reactive CRM into a proactive, “agentic” ecosystem powered by the Atlas Reasoning Engine. The ability to ground autonomous agents through Data Cloud integration with third-party applications such as Shopify or Zendesk helps ensure the AI outputs are highly contextualized and actionable. From a usability standpoint, it’s straightforward to work with thanks to the drag-and-drop Agentforce Builder. At the same time, being able to quickly configure “Topics” and “Instructions” has saved me countless hours each week, without giving up the advanced capabilities that support custom Apex execution. On the automation side, implementing Agentforce sales automation tools has allowed us to fully automate repetitive, high-volume administrative work like lead generation, qualification, and research, and it has become a key driver of ROI. What stood out to me most, though, is the Einstein Trust Layer, which adds security by deidentifying personal information during generative processes without negatively affecting performance or latency. Finally, the UI/UX integration with Lightning Experience, along with the strong onboarding program and the documentation available through Trailhead, makes this tool not only a system of record but also an intelligence layer that can scale 24/7. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The primary challenge is the significant dependency on Data Cloud and the prerequisite of near-perfect data hygiene. In order to leverage the power of Atlas Reasoning Engine, you will need to map your entire data architecture because the agents sometimes lack context or produce unclear results. The other issue here is the learning curve involved in the move from deterministic logic (as implemented by Flow Builder) to 'Agentic' reasoning. This solution definitely isn’t plug-and-play-friendly for corporate environments due to the necessity to develop Topics and Instructions with an eye to avoiding actions overlap. Finally, I really wish we could see usage and credits monitoring in the Agent Management panel. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The core issue we needed to solve was the overwhelming administrative load placed on our sales staff, which was clogging the pipeline. Before this, our reps spent countless hours bouncing between different systems to research accounts, manually qualify incoming leads, and write cold email messages. The biggest advantage has been a major improvement in pipeline efficiency and in how quickly we can qualify a lead. By using automated agents to handle top-of-funnel work—qualifying leads, answering a basic set of questions, and scheduling meetings—we’ve essentially created a “force multiplier” for our account executives. The agents take care of the boring, repetitive tasks around the clock, so our reps can focus more of their time on higher-level activities. ### 6. Centralized Sales, Powerful Automation, and Real-Time Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Himanshu R. | Industrial Trainee, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Agentforce Sales is how customizable and scalable the platform is for sales teams of any size. The UI has improved significantly over the years, especially with Lightning Experience, making dashboards, pipelines, and reports much easier to manage compared to older CRM systems. The overall UX feels modern, and once users are familiar with the workflow, navigation becomes very efficient. Another major advantage is the integration ecosystem. It connects smoothly with tools like Outlook, Gmail, Slack, marketing automation platforms, and third-party apps through AppExchange, which helps centralize sales operations in one place. The AI capabilities, especially through Einstein and Agentforce automation features, are also valuable for forecasting, lead prioritization, and identifying sales opportunities faster. From a business perspective, the reporting and analytics are extremely powerful. Managers can track pipeline health, team performance, and customer engagement in real time, which improves decision-making and visibility across departments. The onboarding resources, training materials, and support community are also strong compared to many competitors **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** While the platform is powerful, there are definitely areas that can feel frustrating. The biggest challenge is the learning curve. New users often find the system overwhelming at first because there are so many features, configurations, and settings. Even simple customizations may require admin support or technical knowledge. Pricing is another concern. Salesforce can become expensive quickly once additional licenses, AI features, integrations, or advanced reporting modules are added. For smaller businesses, the ROI may take time to justify unless the company fully utilizes the platform’s capabilities. Performance can occasionally be inconsistent as well. Some pages or reports load slowly when dealing with large datasets or heavily customized environments. The UI, although improved, can still feel cluttered in certain areas with too many clicks needed to complete simple tasks. Support quality also varies depending on the subscription tier. Standard support may not always provide fast resolutions for complex issues, and implementation often requires experienced consultants or dedicated administrators, which adds to the overall cost **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps solve one of the biggest problems in sales organizations: disconnected customer data and inefficient sales processes. Before using the platform, sales information was often scattered across spreadsheets, emails, and multiple tools, making it difficult to track leads, opportunities, and customer interactions effectively. With Salesforce, everything is centralized in one system, which improves collaboration between sales, marketing, and customer service teams. Automation features reduce manual tasks like follow-up reminders, lead assignment, and reporting, allowing sales reps to focus more on selling rather than administrative work. The AI and intelligence features provide actionable insights by identifying high-priority leads, predicting sales trends, and recommending next steps. This has helped improve productivity, forecasting accuracy, and overall pipeline management. From an ROI perspective, the platform benefits businesses by increasing visibility, improving customer relationship management, and creating more standardized sales processes. Although the initial setup and pricing can be high, organizations that fully adopt the system usually see better efficiency, stronger reporting capabilities, and improved sales performance over time ### 7. Practical AI Automation That Streamlines Sales Inside Salesforce **Rating:** 4.0/5.0 stars **Reviewed by:** Souvik D. | Risk and compliance analyst, Airlines/Aviation, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Agentforce Sales is how it combines AI automation with the Salesforce CRM ecosystem in a very practical way. It reduces manual work by automating tasks like lead follow-ups, call summaries, pipeline updates, and customer interaction tracking, which lets sales teams spend more time actually selling. Another strong point is the centralized visibility it provides. Everything from leads and opportunities to customer history and analytics is available in one place, making the sales process more organized and easier to manage. The integration with Data Cloud and real-time insights also helps sales teams make better decisions. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One thing I dislike about Agentforce sales is that the platform can feel overly complex, especially for new users. There are so many features, menus, and configuration options that it creates a steep learning curve and can slow adoption for teams that aren’t very technically experienced. Another downside is pricing. The platform can become expensive as companies add more users, integrations, AI features, and customization. For small businesses, the overall cost can be difficult to justify. I also think the AI capabilities are still evolving. Some users may feel the product is marketed more aggressively than its current maturity level. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It solves problems related to manual CRM work, slow follow-ups, lead management, and repetitive sales tasks. In many organizations, sales teams spend too much time updating records, tracking customer interactions, assigning leads, and preparing reports instead of focusing on actual selling. Agentforce helps automate these processes using AI and workflow automation. It also improves response time and decision-making by analyzing CRM data, prioritizing opportunities, and automatically suggesting next actions. Features like AI-driven lead routing, automated follow-ups, sales coaching, and customer interaction summaries reduce operational delays and improve productivity. The biggest benefit is efficiency. Sales teams can focus more on customer relationships and closing deals instead of repetitive administrative work. Centralized CRM visibility and AI insights also make collaboration between teams easier and more organized. ### 8. Usable CRM with Integration Pros, Usability Cons **Rating:** 3.0/5.0 stars **Reviewed by:** Ryan H. | Manager, Internal Onboarding and Solutions Enablement, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that Agentforce Sales works and offers lots of options for different data input. There are a lot of integration options that are especially valuable. It serves as our essential source of truth for everything customer-based, and it's very helpful to integrate it with tools like Pendo and ChurnZero. This integration helps us pull customer data into Agentforce Sales and provides an accurate picture of a customer's usage. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales is not intuitive to use in any way. It takes a long time for our new staff to understand how it works if they've never used it before. And, the integration language that they use is confusing. And their knowledge base surrounding it is incomplete. Salesforce takes a long time to set up, and even when it's fully set up, there's still a lot of customization that needs to be done in order to make it even somewhat user-friendly. We basically use Salesforce because it is the best of the bad CRM software universe **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales gives us a central place to store all of our customer information, including subscription data and payments, and integrates with tools like Pendo and ChurnZero to provide an accurate picture of customer usage. ### 9. Straightforward Exploration and Strong Integrations for Broad Data Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Harsh S. | Senior Associate, Business Development, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Good data tracking, with a broad range of use cases. It’s widely used across organisations, which makes it easier to pick up and use even when moving between different orgs on a sales team. Exploration is straightforward and easy. Integrates with all other applications and has decent intelligence but performance wise its quite average **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Not very well optimized with artificial intelligence. The platform could be more compatible with agentic solutions. Having to log in multiple times within the same day is quite annoying, since it logs out again after a very short time. The cost is higher for the organisation, and its growth feels slow compared to newer CRM solutions launched in the market. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Lead management has been really helpful for us, especially given the immense number of clients we handle and the overall volume of leads managed by the org. It helps us keep track of each lead more clearly and consistently. For cross-functional work, we can see updates on all tasks being done on the same lead by different teams, which makes it easier to stay aligned, keep proper track, and optimize solutions. Client-level ticket/SRF raising has also become easier with this, with less dependency on multiple platforms. ### 10. End-to-End Sales Visibility with Powerful Automation and Real-Time Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Abdul Kaiyum M. | Technical Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Their core strength is end-to-end sales visibility. You can track lead capture, opportunity management, and deal closing all in one place. This makes it easier to monitor pipeline health, forecast revenue, and spot bottlenecks without needing multiple tools. Automation capabilities are another big plus. Using tools like Flow and Process Builder, you can automate repetitive tasks such as lead assignment, sending emails, or updating records. This can significantly improve productivity and help reduce manual errors. I also like the reporting and dashboarding features. Real-time reporting and customizable dashboards provide actionable insights, allowing sales teams to make quick, data-driven decisions. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I slightly dislike about Agentforce Sales is that it can take some time for users to fully adopt it, especially on teams that aren’t very tech-savvy. Even though the platform offers a lot of features, many users may stick to the basics at first unless they get proper training and guidance. Another small drawback is the mobile experience: it’s good overall, but it isn’t always as smooth as the desktop version for more complex tasks such as detailed reporting or configuration. That said, these issues are fairly minor, and with solid onboarding and good usage practices, they don’t meaningfully reduce the platform’s overall value. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales addresses the common problem of disconnected sales processes and scattered customer data by bringing everything into one centralized platform. Before using it, key sales information—like leads, follow-ups, emails, and deal status—can end up spread across spreadsheets, inboxes, or multiple tools. Agentforce Sales pulls all of that together into a single source of truth, making it much easier to track every interaction and each stage of the sales cycle in one place. It also reduces manual, repetitive work. With automation for things like lead assignment, follow-up reminders, and status updates, there’s less need for constant manual intervention. That saves time and lets me focus more on higher-value tasks, such as engaging with customers and closing deals. Another major issue it helps solve is limited visibility into the sales pipeline. With real-time dashboards and reports, I can clearly see deal progress, team performance, and future revenue forecasts, which supports faster and better decision-making. On top of that, it strengthens team collaboration and accountability. Because activities are logged and visible to everyone, it’s easier to coordinate with teammates and make sure nothing falls through the cracks. ## Agentforce Sales (formerly Salesforce Sales Cloud) Discussions - [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) - 8 comments, 2 upvotes - [How do you manage high volume of duplicated data?](https://www.g2.com/discussions/how-do-you-manage-high-volume-of-duplicated-data) - 3 comments, 2 upvotes - [How are other organizations utilizing SFDC for application of price uplift annually in their Renewal Contracts, both for 12 month and multi-year arrangements?](https://www.g2.com/discussions/how-are-other-organizations-utilizing-sfdc-for-application-of-price-uplift-annually-in-their-renewal-contracts-both-for-12-month-and-multi-year-arrangements) - 1 comment, 2 upvotes - [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) - 11 comments, 3 upvotes - [How do I merge two contacts in the same account on on main screen if that's possible?](https://www.g2.com/discussions/15673-how-do-i-merge-two-contacts-in-the-same-account-on-on-main-screen-if-that-s-possible) - 6 comments, 2 upvotes - [View Agentforce Sales (formerly Salesforce Sales Cloud) pricing details and edition comparison](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews/agentforce-sales-formerly-salesforce-sales-cloud-review-8718445?section=pricing&secure%5Bexpires_at%5D=2026-05-29+11%3A10%3A21+-0500&secure%5Bsession_id%5D=cd54d1fb-9895-4034-a585-476ccbf4f93b&secure%5Btoken%5D=ec88d9ea27aa86fab464ebeb95e3a422466b4d1328b1f73bf7ebf5b6b9283408&format=llm_user) ## Agentforce Sales (formerly Salesforce Sales Cloud) Integrations - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - 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[Eventbrite](https://www.g2.com/products/eventbrite/reviews) - [Expensify](https://www.g2.com/products/expensify/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [FormAssembly](https://www.g2.com/products/formassembly/reviews) - [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshdesk and Freshservice](https://www.g2.com/products/freshdesk-and-freshservice/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [Gallabox](https://www.g2.com/products/gallabox/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Genysis](https://www.g2.com/products/genysis/reviews) - [GeoSTORM](https://www.g2.com/products/geostorm/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [GoGuardian Admin](https://www.g2.com/products/goguardian-admin/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics for G Suite](https://www.g2.com/products/google-analytics-for-g-suite/reviews) - [Google Cloud BigQuery](https://www.g2.com/products/google-cloud-bigquery/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Great Question](https://www.g2.com/products/great-question/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [Harver](https://www.g2.com/products/harver/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [IBM Db2](https://www.g2.com/products/ibm-db2/reviews) - [IDfy](https://www.g2.com/products/idfy/reviews) - [Inspire Planner](https://www.g2.com/products/inspire-planner/reviews) - [intalk.io](https://www.g2.com/products/intalk-io/reviews) - [Intelligent WorkFlow](https://www.g2.com/products/intelligent-workflow/reviews) - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Ironclad](https://www.g2.com/products/ironclad/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jira Cloud for Sheets](https://www.g2.com/products/jira-cloud-for-sheets/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [Kiwi for Gmail](https://www.g2.com/products/kiwi-for-gmail-kiwi-for-gmail/reviews) - [LARA](https://www.g2.com/products/neura-robotics-lara/reviews) - [lemlist](https://www.g2.com/products/lemlist/reviews) - [LinkedIn Job Search](https://www.g2.com/products/linkedin-job-search/reviews) - [LinkedIn Marketing Solutions](https://www.g2.com/products/linkedin-marketing-solutions/reviews) - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews) - [LinkSquares](https://www.g2.com/products/linksquares/reviews) - [Loopio](https://www.g2.com/products/loopio/reviews) - [Luna AI](https://www.g2.com/products/luna-launches-inc-luna-ai/reviews) - [Lusha](https://www.g2.com/products/lusha/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Market Inside](https://www.g2.com/products/market-inside/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [MCUBE Autodialer](https://www.g2.com/products/mcube-autodialer/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft PowerPoint](https://www.g2.com/products/microsoft-powerpoint/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Mindtickle](https://www.g2.com/products/mindtickle/reviews) - [Mission Control](https://www.g2.com/products/mission-control/reviews) - [Momentum](https://www.g2.com/products/momentum-momentum/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Natterbox](https://www.g2.com/products/natterbox/reviews) - [nCino Cloud Banking Platform](https://www.g2.com/products/ncino-cloud-banking-platform/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [NexGen FMS](https://www.g2.com/products/nexgen-fms/reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) - [Objectivity/DB](https://www.g2.com/products/objectivity-db/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OMS+](https://www.g2.com/products/oms/reviews) - [Oracle CPQ](https://www.g2.com/products/oracle-cpq/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Oracle EBS Financials](https://www.g2.com/products/oracle-ebs-financials/reviews) - [Oracle E-Business Suite](https://www.g2.com/products/oracle-e-business-suite/reviews) - [Oracle Eloqua](https://www.g2.com/products/oracle-eloqua/reviews) - [Oracle Financial Reporting Compliance Cloud](https://www.g2.com/products/oracle-financial-reporting-compliance-cloud/reviews) - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - [Pardot (by Salesforce)](https://www.g2.com/products/pardot-by-salesforce/reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - [PerfectQuote](https://www.g2.com/products/perfectquote/reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - [Postman](https://www.g2.com/products/postman/reviews) - [Procore](https://www.g2.com/products/procore/reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuotaPath](https://www.g2.com/products/quotapath/reviews) - [Rattle](https://www.g2.com/products/rattle/reviews) - [Reachdesk](https://www.g2.com/products/reachdesk/reviews) - [Recurly](https://www.g2.com/products/recurly/reviews) - [Responsive, formerly RFPIO](https://www.g2.com/products/responsive-formerly-rfpio/reviews) - [RevolutionParts](https://www.g2.com/products/revolutionparts-revolutionparts/reviews) - [Ricochet360](https://www.g2.com/products/speed-to-contact-llc-ricochet360/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [RingCentral Events](https://www.g2.com/products/ringcentral-events/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [Rippling IT](https://www.g2.com/products/rippling-it/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Salesforce CRM Analytics (formerly Tableau CRM)](https://www.g2.com/products/salesforce-crm-analytics-formerly-tableau-crm/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [Salesforce Marketing Cloud Account Engagement](https://www.g2.com/products/salesforce-marketing-cloud-account-engagement/reviews) - [Salesforce Marketing Cloud Intelligence (formerly Datorama)](https://www.g2.com/products/salesforce-marketing-cloud-intelligence-formerly-datorama/reviews) - [Salesforce Spiff](https://www.g2.com/products/salesforce-spiff/reviews) - [SalesIntel](https://www.g2.com/products/salesintel/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Salestrail](https://www.g2.com/products/salestrail/reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [Seamless (formally Seamless.AI)](https://www.g2.com/products/seamless-formally-seamless-ai/reviews) - [Seismic Enablement Cloud](https://www.g2.com/products/seismic-enablement-cloud/reviews) - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Slack Integration+ for Jira](https://www.g2.com/products/slack-integration-for-jira/reviews) - [Smartsheet](https://www.g2.com/products/smartsheet/reviews) - [SnapLogic Intelligent Integration Platform (IIP)](https://www.g2.com/products/snaplogic-intelligent-integration-platform-iip/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Softphone.Pro](https://www.g2.com/products/softphone-pro/reviews) - [Spiff](https://www.g2.com/products/spiff-2025-09-29/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [Streamline](https://www.g2.com/products/gmdh-streamline/reviews) - [SurveyVista](https://www.g2.com/products/surveyvista/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Thomson Reuters CLEAR Salesforce Integration](https://www.g2.com/products/thomson-reuters-clear-salesforce-integration/reviews) - [Totango](https://www.g2.com/products/totango/reviews) - [Trailhead](https://www.g2.com/products/trailhead/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Twilio SendGrid Email API](https://www.g2.com/products/twilio-sendgrid-email-api/reviews) - [Veeva CRM](https://www.g2.com/products/veeva-crm/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Visual Studio Code](https://www.g2.com/products/visual-studio-code/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Workday Compensation](https://www.g2.com/products/workday-compensation/reviews) - [Xactly](https://www.g2.com/products/xactly/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) - [Zillow Premier Agent](https://www.g2.com/products/zillow-premier-agent/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [Zuora](https://www.g2.com/products/zuora-zuora/reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Cartography** - Map Design - Vector Mapping - Data Visualization - Overlaying **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Revenue Sourcing and Forecasting** - Revenue History - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Territory Mapping** - Custom Territory Mapping - Strategic Selling - Automatic Rep Assignment **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration **Sales Performance Features - Sales Planning** - Account Scoring - Revenue Planning - Account Segmentation - Sales Performance - Sales Forecasting - Integrations - Scenario Modeling **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Enablement** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Content Management** - Content Import - Content Creation - Templates - Advanced Search - Content Storage **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Analysis** - Predictive Analysis - Distance Analysis - Spatial Analysis - Data Stream **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Marketing Leads - Contact Capture **Route Planning** - Lead Priority - Optimized Sales Routes - Map Directions **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Territory Management - Sales Planning** - Territory Management - Territory Planning **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Analytics** - Reporting - Alerts - Account-Based Engagement - Content Utilization **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Reporting** - Data Transformation - WYSIWYG Design - API Integrations **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Sales Performance Management** - Gamification - Performance Dashboards - Sales Rep Tracker **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Quota & Capacity Management - Sales Planning** - Quota Management - Capacity Management - Quota Planning **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Presentation and Forms** - Video and Interactive Media - Digital Contracts - E-signature **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Sales Planning** - Autonomous Task Execution - Multi-step Planning **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling **Platform** - Data Synchronization - Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Learning Management - Sales Enablement** - Sales Training - Sales Coaching - Sales Onboarding **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Revenue Enablement - Sales Enablement** - Cross-Functional Alignment - AI and Automation - End-to-End Customer Journey Insights **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications ## Top Agentforce Sales (formerly Salesforce Sales Cloud) Alternatives - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,496 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,204 reviews)