Attention Reviews & Product Details

Attention is a really intuitive tool to configure and embed within your sales workflows with excellent customer support. Its core features like automated call scoring & its integration with our CRM have saved GTM reps hours of manual work each week, whilst guaranteeing system data quality. What I’m loving most lately however is its new agent feature - the insights it provides across all buyer conversations are proving to be invaluable to deepen our customer understanding and better equip our GTM teams across new product launches. Review collected by and hosted on G2.com.

A few improvements still needed to better tailor its Agent feature to our sales methodology + would love an SSO configuration. Beyond this, I'm very satisfied! Review collected by and hosted on G2.com.

Attention AI has truly streamlined my workflow. Beyond its core functionality, the data it collects has been invaluable in improving other aspects of my work. Another standout is the team behind the product—Sari, Karim, Nick, and even the CTO Matthias himself—who have all been incredibly accommodating, supportive, and easy to work with. Their responsiveness makes a big difference. Review collected by and hosted on G2.com.

Some features are still under development and need further fine-tuning to reach their full potential. It requires a bit of patience, but I see the progress being made. Review collected by and hosted on G2.com.

We adopted Attention for our Sales Team about 2 years ago, and it changed how we operated. It allowed my team to focus on their conversations as opposed to the notes they needed to take, and it created an immediate workflow improvement by importing all notes (curated by the concepts we needed) directly into our Salesforce opportunities. It also allowed me to help onboard and coach in a completely new and better way. It helped so much that I introduced it to our CS team, and they also adopted it immediately. Our teams are operating at a much higher level as a result. It's a game changer. Training and implementation was a breeze, and we use it daily... I can't imagine going back to "the old days" without Attention. The ROI has been, without question, one of the best we ever experienced. Review collected by and hosted on G2.com.

Honestly, I can't think of a single downside. Review collected by and hosted on G2.com.

What I like best about Attention is how fast it makes me. Instead of wasting time piecing together notes or trying to remember what was said on a call, it captures everything cleanly and gives me the insights I actually need. On top of that, their Super Agent and native agentic workflows connect directly into all my tools, so instead of just recording and summarizing, it actually takes action across my stack. It takes admin work off my plate, helps me show up sharper in the next conversation, and does it without adding noise. Add to this the team and their responsiveness, and you won't find anything better. It is the only tool I use on a daily basis. Review collected by and hosted on G2.com.

Nothing - it is genuinely the best platform I've found. Review collected by and hosted on G2.com.

Attention has become the single source of truth for our customer conversations across Sales and Post-Sales. We use it every day. Its AI makes it effortless to research themes across all recorded calls—from churn risks and product requests to recurring pain points—so we can prioritize action confidently.

Reps use it for coaching and performance improvement (playbacks, moments, and trends), and leaders get real visibility into what’s happening with customers and where teams need enablement.

It’s easy to use, works reliably with Google Meet, Microsoft Teams, and other meeting types, and drastically reduced the time we spend storing and searching for call information.

The Attention team is simply fantastic—they were super-helpful throughout implementation and their customer support is the best I’ve experienced so far as a RevOps Manager. Review collected by and hosted on G2.com.

Nothing blocking adoption so far. More native, point-and-click integrations over time would be a plus for the future, but overall, the product delivers exactly what we need. Review collected by and hosted on G2.com.

I love how the platform tracks all conversations and automatically uploads them to the CRM, making this process seamless. The AI coaching agent is outstanding, providing daily and weekly notifications for AEs to improve their demos or discovery calls, even in multiple languages. The 'Ask Me Anything' feature is fantastic for gaining deep insights into our clients' needs and objections, aiding the product marketing team considerably. The setup process was super easy and integration with Salesforce was efficient, with exceptional support from the onboarding team. It’s remarkable how it captures insights from calls in over ten different languages and updates CRM with relevant details, aligning rep inputs with reality. The agent builder quickly pings me for vital calls and the system keeps my reps well-coached, reducing the need for additional enablement. Our reps use it as a favorite tool, saving time on manual tasks, and the support team is exceptional at solving any issues promptly. I admire the continuous innovation introduced in the product. Review collected by and hosted on G2.com.

I would like to have better insights and visual insights on the reporting dashboard. This improvement would help in understanding what my reps or colleagues are struggling with. Being able to compare each of my reps from both a sales and product management standpoint would be beneficial. Enhancing the reporting dashboard capability would be a welcome addition. Review collected by and hosted on G2.com.

Attention is an absolute game changer! 🚀 Our reps are obsessed with getting their weekly scorecards delivered straight to them, and the AI-powered email customization is next level. On top of that, the seamless HubSpot integration makes the whole process effortless. This tool doesn’t just make life easier—it’s transforming the way our team works! Review collected by and hosted on G2.com.

Once I got over the learning curve, I can't say there is anything I dislike about Attention. Review collected by and hosted on G2.com.

It can do everything every other conversational intelligence can do but better. They truly have an AI first approach and it's amazing everything it can do. From the basics of call recaps, ingesting crm information to advanced technical workflows and automating onboarding guides, the solution can do more than you can even imagine. Review collected by and hosted on G2.com.

They shouldn't even be thinking about Gong or other solutions Review collected by and hosted on G2.com.

It's quick and comprehensive. Support is super fast and they put new things in place based on our ideas. We feel like we have a hand in the changes, and we are hoenstly in contact a few times a week with questions and thoughts. Review collected by and hosted on G2.com.

I wish there was a little more automation from a total pipeline perspective. Review collected by and hosted on G2.com.

Being able to read a scorecard on performance from the team, and being able to quickly see and understand where things went right and where things went wrong in the call. I also like how AI prompt will provide any and all details on the meeting, allowing our team to move faster, same time, and be more accurate. Review collected by and hosted on G2.com.

There is nothing with the program that I don't like. Review collected by and hosted on G2.com.