Drip Reviews & Product Details

There are many features that I like about this software so I will proceed to list them:

1. I can handle large data, this is very good because our company is very large and wide.

2. The interface is amazing, it also has the dark mode that I think is great.

3. I can handle it in a very easy way.

4. It is very easy to handle the part of marketing by mail through this software, it is only two simple steps.

5. The workflow is very broad.

6. There is customization, it is a feature that I love because I like to give my projects my personal touch.

7. Integration with WooCommerce, it makes my work easier.

8. I can attach photos and prices to company projects through email marketing. Review collected by and hosted on G2.com.

The only thing I don't like about Drip is that I can't re-edit the workflows and it's not fully synced with WooCommerce. Review collected by and hosted on G2.com.

For managing large bits of data it's nice when there is a big focus on the UI and I think Drip does a great job of having a clean modern and very functional UI. Dark mode? Yes please, not many companies will take the time to do little extra things like that but I appreciate it. Ease of setup was relatively painless. It didn't require dev work to do things how we wanted but it's gone smoothly. Review collected by and hosted on G2.com.

No <iframe> forms? Not much to complain about here to be honest. One thing that was very annoying is that they don't store events for recall. So in Zapier if you are trying to get data for a zap you gotta continually refresh the request and wait for that exact second that a new event happens that you are looking for. This was very painful to setup as I had to call the event hundreds of times(clicking over and over and over) til I finally got data, then it wasn't the data point I was looking for so I had to keep refreshing. Most companies that use Zapier will store events in history so you just click "get data" and it will pull the last time it happened. Not sure why Drip does it the way they do it, but that's just how it works. Review collected by and hosted on G2.com.

Drip makes email marketing easy with drag and drop email templates, dynamic workflows and personalization that allows you to talk to the right person a the right time. If you can think it you can build it with Drip!

I especially love their deep integration with WooCommerce which pulls my sales data and customer segments directly into Drip. It's now also a breeze to dynamically add products to emails because Drip adds their images, titles and price! Drip's use of Shopify's Liquid template language also makes personalizing emails easy and is a greta way to add dynamic content based on customer attributes. Review collected by and hosted on G2.com.

I'd love to be able to rearrange workflows steps. It would also be super cool to see integrations with WooCommerce extensions like WooCommerce Memberships to make the ultimate Drip + WordPress + WooCommerce membership site. Right now it's hard to tell Drip the customer's membership status when it changes on the site. Looking forward to seeing what other visual email builder WooCommerce features get added! Review collected by and hosted on G2.com.

Email builder is excellent, automation builder is very easy to use. Segmentation tools work well. Across the board it's a very competent platform, and handles all of my various email automations smoothly with no drama (side-eye at you, SFMC). API's are easy to access for leveraging tools like Zapier to do some nutty things. Sign up forms are simple to implement, analytics are sound. I hear that the integration with FB custom audiences works well, even we don't use it. Overall impression and opinion of Drip is good, and I look forward to seeing where they take this platform in the future. Review collected by and hosted on G2.com.

New features are slow to roll out, everything has been getting buggier this year. There's a number of data feeds from shopify that would be useful to have. Could also use more data fields and types available in the customer object. Media management could be better, as could template / snippet management. I definitely would have preferred more tools being added to existing features rather than having SMS bolted on. The roots of this being a sales-oriented tool still show. Review collected by and hosted on G2.com.

The interface is easy to use, and the analytics are useful for our retail store. I love being able to create segments as we are creating emails, allowing me to customize to what product we are featuring in our email. It has a fantastic automatic resend feature that is just one click. And it is very compatible with Shopify! Plus the price is lower or on par with the other services we considered, when we take into account the size of our email list. Review collected by and hosted on G2.com.

There's nothing we have been unhappy with. When I couldn't get a workflow to function, I contacted help and they showed me how to fix it immediately. Review collected by and hosted on G2.com.

Drip has amazing functionalities, specially if you are more focused on e-commerce. The automation flow is pretty nice and easy to setup. I love the fact they also have automations. It basically saves you hundreds of dollars because you can connect apps like Facebook or Demio. Deliverability is on point. Review collected by and hosted on G2.com.

UX feels outdated. Sometimes it feels old and is weird, because all the UI is beautiful, even the statistic parts are good. Reports lack some more data, but all the main parts are there. Besides that, Drip is the best alternative out there to Klaviyo. Review collected by and hosted on G2.com.

Automation through their Workflows and Rules and superior deliverability. Drip has super-powerful Rules feature and segments creating. Saved segments can be updated automatically based on the segment criteria. There are a ton of integrations with third-party apps. Some are native and others are via Zapier. It also integrates with Shopify and WooCommerce for e-commerce businesses. Drip Workflow includes a feature called Goals which is also very useful and robust.

Drip has recently bumped-up their Forms in a BIG way. Check them out! Review collected by and hosted on G2.com.

Drip has almost everything for even advanced marketing automation applications. I wish Drip had date-based custom fields and conditions (like, pause/hold until x date etc.). Another feature I would like to see is being able click-hold-drag Workflow steps as well as being able to freely connect different steps in Workflows. Review collected by and hosted on G2.com.

Being able to schedule emails ahead of time. Also being able to select customers based on our websites criteria. We can use the fancy templates or just make regular looking emails fairly easily. Review collected by and hosted on G2.com.

It is hard to figure out sometimes. Especially when there are numerical values replacing name values. While their tech people are very friendly and helpful, unless you are very adventurous it is not necessarily intuitive. Review collected by and hosted on G2.com.

The visual workflow builder is one of the best I have ever seen. It is easy to use and you can get used to in in minutes. Review collected by and hosted on G2.com.

Drip is easy to start but has a longer learning curve to master. I still didn't mastered everything that could be done with it. Review collected by and hosted on G2.com.

The visual layout for campaigns and workflows has saved me so much time. I no longer need to draft them out in Vizio or PowerPoint—or even by hand—because I can easily draft and manipulate each workflow exactly as I need it in real time. I also appreciate the customer service team for their responsiveness and going above and beyond whenever I'm in a bind. Review collected by and hosted on G2.com.

I wish the Liquid user guide had more detail and gave multiple examples for each use case because I have a hard time manipulating what I see there. I spend A LOT of time troubleshooting the code for my emails. I am not a developer but do have a deep level of understanding when it comes to Liquid, CSS, and HTML. People like me would greatly benefit from a more robust Liquid User Guide than is currently made available by Drip. Additionally, I would like the ability to export email engagement reports to a CSV file so I can track open rates, click rates, and conversion across multiple email categories and analyze trends connected to the subject lines I use. Review collected by and hosted on G2.com.

Easy to manage email subscriber list and see activity Review collected by and hosted on G2.com.

I find the dashboard a bit confusing but is easier as time goes one Review collected by and hosted on G2.com.

I love how flexible drip is and simple to do segmenting. I also am a fan of getting all the tools for free until you get to 100 leads.

Basically there isn’t much that you can’t do with drip if you know what you want to do with it. Review collected by and hosted on G2.com.

Lack of support for embedded forms. However there is the option to embed forms into a blog post for instance. But to have them look like they belong on your site (branded) you need to know css.

I know that drip has put much more effort into forms and it really shows. As a blogger this is key for getting leads to sell my blogging products.

Also, It would be great to have a code generator for this to be do onsite. Review collected by and hosted on G2.com.

I love that Drip fully connects to my Shopify store. You can then segment customers based upon past purchases that allows you to easily create targeted lists to send emails. I love the work flows that allow you (to a degree) set it and forget it. Example work-flows, abandoned cart, past purchase, etc. Review collected by and hosted on G2.com.

I have had some issues with workflows that just stop working sometimes. Usually, support has been really great (chat), but as of late, I have been forced to use email support and sometimes have had to wait a few days for a response. It would be one thing if I was supporting one account, but I support more than 10 accounts that use Drip. Review collected by and hosted on G2.com.

The number of features offered and workflow interface in my opinion are unmatched.

The ease of navigation is great and intuitive.

The email templates are beautifully designed.

The campaign templates make new funnel creation much quicker. Review collected by and hosted on G2.com.

Compared to similar tools, I find it to be a bit over priced. I have recommended drip to a number of people and the price has deterred many.

The Sendowl integration is extremely lacking. Many of my subscribers were getting the incorrect emails because they were not segmented properly initially because of issues with sendowl integration.

I was also charged for having people on my list that unsubscribed. As a new user, it was not initially intuitive to me that I needed to delete these people or I would be charged a higher amount. Review collected by and hosted on G2.com.

Learning new software has its challenges but I'm happy that I chose Drip for CRM management. My store is powered by WooCommerce in a world where Shopify users have way more integration partners. Drip has created a seamless integration with WooCommerce and the setup was extremely easy. Review collected by and hosted on G2.com.

The People tab, specifically trying to get into a customer's profile or create segments isn't user friendly. Updating it quickly and learning what specific products were purchased is no easy step. I know the TAG, and Date associated with customer orders and would have to click around to find out what they purchased. Review collected by and hosted on G2.com.

I love the integrations, especially to Facebook. It makes our targeting easier and better. I also love the automations and bulk actions. I started using Drip before their email builder so it was just texts and basic images but now their builder has a lot of options so I also love that. You now have the option to change header backgrounds even the background of the body of text which is great. You can also arrange the layout and that is very handy when you want to make your email look better. All in all a very good software Review collected by and hosted on G2.com.

It's a bit of a problem setting up campaigns that send on a specific date like Black Friday, Cyber Monday. I would love to have the option of setting up a campaign that sends on a specific date. Another thing that I would like is if they can make a calendar that shows when an email will get sent so we don't overlap emails that send on the same date. Also would love an option to skip a day when another email is scheduled to be sent that day. Review collected by and hosted on G2.com.

I love the beautiful UI and how easy Drip makes things like managing workflows. I came from probably the largest email provider (that starts with a M) and thoroughly enjoy using Drip more. Even the email builder is fun and easy to use (albeit not super advanced, but that's fine!).

I love their extensive list of guides and walk through videos. There's endless ideas in there for how I can improve my email marketing and I'm only small percentage of the way through it.

The Drip product team is also super good at listening and implementing feedback, for example they added SMS marketing in 2020 and it's been super useful and fun to use. Even within a few months of the beta they had added new features like sending images/GIFs which is a big value add! Review collected by and hosted on G2.com.

I don't love how the dashboard isn't responsive (this would be fine if they had a smartphone app but they don't). Also their customer service email reply times aren't great but when they do reply they are always super helpful.

There could be more total integrations, especially with e-commerce related tools like reviews and SMS tools. Review collected by and hosted on G2.com.

Drip just works. Its so easy to get started. Drip out of the box does exactly what you'd hope out of a CRM. I sell an online course and I trigger messages based on where a user starts on my website. Review collected by and hosted on G2.com.

I wish in workflows I could add specific dates for emails to get sent out instead of just delays. Like in some cases I add customers to a workflow for a live event but these customers buy it at different days so its tough to setup a delay that will time everyone perfectly. So I have to manually send out emails before scheduled classes. Other evergreen stuff it works perfect. Review collected by and hosted on G2.com.

I love the automation and incredibly precise targeting. I've got a dozen workflows set up to handle all my onboarding, list pruning, and customer retention needs. Review collected by and hosted on G2.com.

I'm having a hard time coming up with something to dislike. Before Drip I really didn't know what was possible. At the moment, I can't think of anything I like better on Mailchimp, my previous provider. Review collected by and hosted on G2.com.

I love that we can automate emails to market to our current customers who book online, or even submit their email on our website! Everything just happens! They are automatically added to a workflow and we receive reports each month showing how much our online bookings are increasing! We can track our revenue generated through Drip right on our dashboard. Review collected by and hosted on G2.com.

The only downside is that we have 2 separate monthly subscription fees: 1 for Sunstone and 1 for Drip. But it isn't enough to turn us away! Review collected by and hosted on G2.com.

The ease of use interface and the ability to track revenue metrics. It's super helpful to know how much of revenue is coming from email, and from which emails. The customer service team is also very helpful. I use a combination of automations and broadcast emails, and both are very easy to accomplish with drip. It's the best email platform for ecommerce. Review collected by and hosted on G2.com.

Integration with ClickFunnels is a little wonky. Everything else is great. Integrations with Shopify are excellent. Review collected by and hosted on G2.com.