Vonage Business Communications Reviews & Product Details

I like all the tools that allows you to do so many things to make our business run smoother. Reporting capabilities are a huge plus as well as having the ability to use your mobile phone to answer calls away from the office, but still show as if you are in the offoce! Review collected by and hosted on G2.com.

As with all Companies, the hoops you have to jump thru just to talk to a live person. But most, if not all companies are just like that. it is a sign of the times! There is really no downside to using Vonage. The only improvement would be to stop more robocalls and be more responsive on customer service! Review collected by and hosted on G2.com.

I've found VBC to be easy to configure and use with excellent performance for both voice and video. The support team has also been very responsive right up to the CEO for my deployment questions. Review collected by and hosted on G2.com.

Native browser support for phone call on a ChromeOS device would make this a more viable option in certain solutions. The desktop app could have better calendar integration for planning a meeting. Right now you need to manually copy and add the Invitation to the calendar (at least for gmail, not sure about outlook). Review collected by and hosted on G2.com.

Vonage provide the best audio quality voice even in slow internet. Also it's plan is not so costly. You can also do the meeting directly through the Vonage app where all of your teammates can connect to meeting by calling on the number and entering the meeting pin. It will provide the quick call facility.You can record your voicemassage response also. As per my opinion there is lots of reasons to like the Vonage.Along with that we also get the messaging facility also. If anybody is not responding the call you can drop him a text. Text messages is very effective way to connecting the candidates. Review collected by and hosted on G2.com.

Sometime there is echo problem while doing the audio call. Sometime even we have good connection but while we call to anybody it's got failed. Review collected by and hosted on G2.com.

The best experience of mine with Vonage Business Communications was the significant number of resources on the platform. My organisation's Mobile Connect access has greatly benefited significantly, enabling us to get into our mobile business telephones. Using the Vonage Support Team, the car attendant and Hunt groups are both simple to put in place and change as-needed. Review collected by and hosted on G2.com.

We've our online via another ISP because of the process in our factory building. It causes us some headache to fix our telephone problems in case our online does not work. It complicates service calls since we've going simultaneously between Vonage as well as our ISP. Review collected by and hosted on G2.com.

Installing Vonage is really simple and we are able to call anybody with a small strategy within the Usa and Canada. The quality of the phone call in Vonage is excellent. Vonage additionally offers a text messaging program, most of that will come at minimum costs. Lately, they've implemented an immediate calling facility for staff meetings, which means you are able to link up with them through a conference pin. We are able to also utilize this on Android, desktop or IO. Review collected by and hosted on G2.com.

My only challenge is the fact that in case we've a bad connection, it will not work well. This's the only difficulty I've faced. Review collected by and hosted on G2.com.

Vonage communication has been a usefull solution for our organization and offered us a lot of features and functionality that helped in easing the communication work process. It simply offers the functions to call, sms, virtual meetings, team messaging and much more. It is mostly used for business call, sms and virtual meetings in our organization. Review collected by and hosted on G2.com.

Few of the numbers are pre blocked and we need to request to unblock it. Review collected by and hosted on G2.com.

The feature I like the best is texting using the desktop app. I don't need to use a separate phone. I also enjoy being able to check our voice mail from anywhere. I can check voicemail with one device while texting or calling from another device. Review collected by and hosted on G2.com.

I have noticed that there is a delay when I make phone calls using the app. When the person answers, they don't hear me first and think no one is on the line. I have to talk immediately after they say "hello" so they know I am on the other line. I am not sure if this is because of the internet speed. I have learned to deal with it. Another thing is that when I delete voicemail on the app from one device, it does not delete on another device. Sometimes I delete the wrong voicemail. Luckily, I use the feature of emailing a copy of the voicemail to my email so I have a backup when I accidentally delete a voicemail that I have not processed yet. Review collected by and hosted on G2.com.

Keyboard texting from your desktop. The upside is a faster response time at your finger tips. Review collected by and hosted on G2.com.

You cannot text images back and forth. The ability to send images via text is very common and available on a number of other platforms. It would be nice to have that ability and not have to rely on a separate app. Review collected by and hosted on G2.com.

Unlimited lines and long distance for each user. Gone are the days of trying to predict how many phones lines for local and long distance were needed at each location. DID numbers for each user included in the price. I love the portability of the system. One of our locations moved to a new building, all we had to do was unplug the user's phones from the old building an plug in a the new building, and everything was done, as long as we had an internet connection. Review collected by and hosted on G2.com.

Mobile app for Android needs to be able to sync with vehicle bluetooth without picking up the phone and answering. Our state has a "hands-free" cell phone law. With the current Android app, when you get an incoming call, you have to pick up the phone and answer before the app allows the bluetooth in the vehicle to start. Also, I would like to see the ability to skip forward or backward inside of a voicemail message in the voicemail. Review collected by and hosted on G2.com.

In internet that is slow, Vonage offers the greatest audio quality voice. It is not expensive, too. You are able to also create the conference directly by calling the quantity and typing the conference pin, via the Vonage app, in which the teammates of yours are able to hook up to the meeting. The fast call center is provided. Your voice massage response may also be recorded. As I notice it, you will find reasons that are many to such as the Vonage. Additionally we also receive the message. Review collected by and hosted on G2.com.

Sometimes while doing an audio call, there's an echo problem. We often have great links often, but it's damaged while we call everybody. Review collected by and hosted on G2.com.

Vonage's great part is the simple customer and operation service. I get fast advice and assistance every time I have to call. We've been in a position to reduce considerably the support of ours for our hectic office by counting on 3rd party companies. Review collected by and hosted on G2.com.

Its call quality will surely use an update. We receive this particular complaint both in the ingoing and outgoing calls from the customers of ours. The internet help / search feature could be a little confusing. I frequently type into a subject and obtain tips which aren't truly about the subject. That is the reason I usually find it less difficult to call only with wit. Review collected by and hosted on G2.com.

The graphical user interface is extremely important if links to the customer. Protection is excellent because for each time a new HTML link is created instead of using just one designated site, which may be a security issue. The visuals software program they offer has a really simple conference form. Review collected by and hosted on G2.com.

It's claimed your application operates in chrome only. Whenever you attempt to utilize Firefox, it doesn't hook up to it. This works for many convention calls, however in many instances the customer is encountering communication issues. Based on the internet browser, the system has conflicts as well as compatibility issues. Review collected by and hosted on G2.com.

The clarity and minimal downtime are impressive Review collected by and hosted on G2.com.

Vonage is a very complex VOIP. They offer a lot of services, but they don't do a lot of things well. For example, I could never get Amazon Chime to work and IT could not help me. Softfone never has worked for us. I gave up on it. I work remotely and have calls forwarded to my cell phone when no one answers at the office. I can't transfer the calls back to the office. When I called Tech Support they said: "Just transfer from your phone" -- you cannot transfer a live call from a cellphone. You can only conference people in. Also, when I received the new system I had to set up everything from scratch wI had provided them a ton of information on what configuration we needed, but and were told they would be plug-n-play when we received them. They were not. I spent countless hours on the phone with Tech Support, so they could configure our routers, phones, faxes etc. We have had trouble with call transfers from the dashboard to inside extensions. They magically resolve themselves 4-5 days later without any communication from Vonage. Also, the Sales Rep dropped us like a hot potato once the contract was signed and was not the least bit helpful in getting us to the right department. Training was horrible. They flew past the bare essentials and referred me to how-to videos for the rest. I wish I had known then what I know now. I would have looked elsewhere, which is what I am doing now. Review collected by and hosted on G2.com.

Vonage is very easy to install and we can call anyone in USA or Canada with limited plan. Call quality is very good in Vonage. Text messaging service is also provided by Vonage and all these things comes with minimal cost. They have recently implemented the direct Team meeting calling facility so your team can connect with that by entering meeting pin nd going through meeting link.. Also we can use it on Android, Ios or desktop application. Review collected by and hosted on G2.com.

The only challenge I face is it will not working good when we have poor connection. That's the only challenge I faced. Review collected by and hosted on G2.com.

I really like the ability to monitor calls and see who is on the phone and with who they are talking. Review collected by and hosted on G2.com.

I dislike that currently there is no ability to send or receive MMS messages. Review collected by and hosted on G2.com.

The ease of administrating the system is awesome.

The support team (sales, pre-sales engineers, success managers) is outstanding.

The company is constantly innovating and coming out with new features.

Implementing and migrating to Vonage Business Communications was a breeze and smooth! (uncommon in this industry!) Review collected by and hosted on G2.com.

As of 11/2020:

Some of the Vonage Meetings features are lacking and behind the industry standard, but at this point the app has only been out for 8 months so I'll give them some slack.

If the app updates in the background, you might start seeing all kinds of bugs until you restart the computer. Review collected by and hosted on G2.com.

I think what is most helpful about Vonage is the responsiveness of their customer service and ease of use of their product(s). I think the upsides are consistently great call quality, competitive pricing for service, and customer service. Review collected by and hosted on G2.com.

We switched to Vonage in August 2020, and since then, there is not one thing I would say that I dislike. Review collected by and hosted on G2.com.

The videoconferencing software they provide is a minimum of fantastic. It's the simplest form of conference since it makes use of HTML links for a single session. The user graphical user interface is very basic if the doctor links to the customer. Security is great because a brand new HTML link is produced for each session rather than using one named site, which could be a safety issue. Review collected by and hosted on G2.com.

Based on the browser used, the program contains conflicts plus compatibility issues. It appears your TokBox software operates just in chromium mode. Each time you attempt to make use of Firefox, the session doesn't connect. This works for several conference calls, but in many instances the client has communication issues. Review collected by and hosted on G2.com.

Dependable on the services they provide and a company that takes responsibility for any/all mishaps as well. That in itself is priceless in a culture where companies regardless of the industries still wants your payment for terrible or inadequate services/products. Let's start conversating about the customer service that is unsympathetic, no ownership of the procedure to rectify a situation. We just get the " oh I'm so sorry about that"; and it is said so robotically. Review collected by and hosted on G2.com.

There is nothing that I dislike, there is no downside. Understanding from a business that there will be things that go wrong but the most important thing is that one should take full responsibility for it going wrong. But with the proper response and handling of any situation is key in keeping a customer, and Vonage has done just that, what more can you ask for. There IT department is just as accommodating even when the time difference is a challenge, I have no complaints here. Review collected by and hosted on G2.com.

Simple and easy to use should be the usp of this app. Very high reliability even in slow and intermittent internet connection made me fell in love with Vonage. Prior to Vonage, we tried multiple SIP apps. none of them was reliable enough to use as dispatch mainline. Its seamless texting and voicemail features are cherries on top, Call clarity is at par with IP phones. No more call drops! thank you, Vonage. Review collected by and hosted on G2.com.

Limited choice of ringtones, The interface should be more colorful. It will really add value if we could get a delivery sign on Text messages. Please add a one-touch way to return a missed call. Please work on allowing multimedia messages. Review collected by and hosted on G2.com.