--- title: Freshsales Reviews meta_title: 'Freshsales Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1235 reviews by the users' company size, role or industry to find out how Freshsales works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1235 scale: '5' date_modified: '2026-07-04' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Freshsales Reviews **Vendor:** Freshworks **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,235 ## About Freshsales Freshsales is an easy-to-use, AI-powered sales CRM software. Trusted by 65,000+ businesses worldwide, Freshsales CRM helps sales teams attract quality leads, engage in contextual conversations, grow sales pipeline, boost conversions, and power productivity. Freshsales CRM provides a 360-degree view of contacts and accounts to empower sales teams with context to sell better. Sellers can manage sales pipelines to visualize deal progress and define and track sales targets. Sales teams can effortlessly engage with prospects and customers with the built-in phone, email, and chat capabilities. Advanced automation features like workflows and sales sequences boost sales productivity and ensure better prospecting. Freddy AI in Freshsales helps sellers draft contextual sales emails, receive actionable deal insights, and never miss out on revenue opportunities. ## Freshsales Pros & Cons **What users like:** - Users appreciate the **ease of use** of Freshsales, benefiting from a clean interface and user-friendly training documents. (103 reviews) - Users appreciate the **user-friendly interface and abundant features** of Freshsales, enhancing their CRM experience significantly. (70 reviews) - Users find Freshsales to be **exceptionally helpful** for tracking business development leads and managing deals efficiently. (55 reviews) - Users value the **responsive customer support** of Freshsales, enhancing their experience with effective onboarding and guidance. (50 reviews) - Users appreciate the **intuitive design** of Freshsales, making it easy to navigate and customize for their needs. (41 reviews) - Users value the **easy-to-use interface** of Freshsales, appreciating its intuitive design and customization options. (41 reviews) - Integrations (35 reviews) - Feature Richness (33 reviews) - Easy Setup (32 reviews) - Customization (30 reviews) **What users dislike:** - Users find **missing features** in Freshsales, such as disorganized configurations and inadequate reporting capabilities, frustrating. (47 reviews) - Users note **limited features** in Freshsales, causing frustration due to lack of flexibility and adaptability in workflows. (32 reviews) - Users find **configuration complexities** and poor reporting functionality hinder their experience with Freshsales compared to competitors. (28 reviews) - Users find the **learning curve challenging** , facing difficulties with reporting and understanding feature distinctions. (25 reviews) - Users find the **limited customization** options in Freshsales restrict their ability to tailor the system effectively. (21 reviews) - Users experience **poor customer support** with Freshsales, facing frustrating interactions and lack of personalized assistance. (20 reviews) - Users find **integration issues** frustrating, as connections can be finicky and require constant vigilance for proper syncing. (19 reviews) - Not Intuitive (19 reviews) - Limited Options (18 reviews) - Slow Performance (18 reviews) ## Freshsales Reviews ### 1. Using the basic features of the tool **Rating:** 3.5/5.0 stars **Reviewed by:** Han V. | Sales Operation Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2024 **What do you like best about Freshsales?** Freshsales prodives the basic CRM-required features, users-friendly interface. It is easy for me to use Freshsales daily to log in all of customers' information and tasks relalted to them. **What do you dislike about Freshsales?** Exporting report is the essential feature that I have to use weekly even daily. However, I cannot setup the reports combination that I want to export such as account - contact. If the user can sort out the details in the report directly on Freshsales website, it would be better. **What problems is Freshsales solving and how is that benefiting you?** It is a place to store customers' information, and extract them whenever we need. ### 2. Versatile & affordable, modern CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Georgia H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Freshsales?** It combines simple off-the-shelf functionality, with highly conifgurable & bespoke elements so very suitable for our specific requirements as we needed a bespoke booking system built into our CRM. I also like how it is 'future-proof' & is continually being enhanced with additional functionality at no extra cost. **What do you dislike about Freshsales?** Unable to sync email accounts according to a salesperson's Territory, so it is all or nothing. **What problems is Freshsales solving and how is that benefiting you?** Sales pipelining & analytics, sales activities, visibilty of customer engagement. We had none of these before we had Feshsales CRM, teams are seeing the benefits of tracking pipelines & customer engagements as way to make their workloads more efficient which increases the time they spend selling. The bespoke element we had developed to replace our old booking system, we now benefit from a cloud environment with modern APIs, instant updates, real-time information, and are able to do instant config changes oursleves. This has benefited the company by having a much happier sales team who are engaged with their system rather than frustrated by it. ### 3. Very enjoyable experience overall **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Freshsales?** The interface is cleana dn easy to use. there were way more features for a better price Customer support has been the best i have expereineced to date. We are going to look at further expanding to the different Freshworks suits as it works on better and you use 1 program instead of 2 or 3 **What do you dislike about Freshsales?** There was nothing that stood out that i didnt like about the project. any problems that i couldnt fix was supported by the call centre **What problems is Freshsales solving and how is that benefiting you?** We need to run our database through a system and that needed to tell us who to call and when, based on likely hood of getting a sales. in this, Freshsales gives a nice nudge to the Sales team after running our contacts through a sales sequence ### 4. Freshsales is great! **Rating:** 4.5/5.0 stars **Reviewed by:** Rick V. | Vice President of Business Development North America, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Freshsales?** I like the ease of use of Freshsales as well as the responsiveness of its customer support. **What do you dislike about Freshsales?** There are a number of features I do not use yet. **What problems is Freshsales solving and how is that benefiting you?** Keeping track of prospects and customers as well as email commubnications with both saving us a lot of time. ### 5. Powerful and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Freshsales?** super intuitive, able to set up independently, great support when we need it, incredibly powerful and customizable, integration with outlook, easy to import data, easy to find the information I need with searching. the best part is that it meets the needs of our new logo sales team as well as our account management team. our new salesperson said "I've used Salesforce my entire career and this does all the same stuff, but it's much more intuitive." we haven't explored much of the marketing or sales journey functionality yet, but expect to consolidate some of our other tools into what freshsales offers. **What do you dislike about Freshsales?** the only thing we aren't loving so far is the task feature. we are used to a more kanban style board for tracking work and the task dashboard doesn't support this. We decided to leverage a pipeline and "deals" for these items we want to track separately from our actual sales opportunities. if there was a connection for social media to LinkedIn we'd be able to get rid of another tool that we use to manage our social posts. **What problems is Freshsales solving and how is that benefiting you?** consolidated information all in one place that everyone has access to. complete visibility into what is going on with current customers and new sales opportunities so nothing gets forgotten. ### 6. Easy to learn, highly customizable, and relatively low cost. Gamechanger for our Tech Sales team. **Rating:** 3.5/5.0 stars **Reviewed by:** Chipo M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Freshsales?** This is my first time managing a CRM package and export/importing from our old and dated CRM was relatively easy. The biggest problem was caused by poor exporting functionality provided by ACT! Once exporting and data manipulation was complete, importing old CRM data to freshsales was easy. Chat support is relatively quick and easy to use. Response time is relatively fast. Support resolves any technical issues fairly quickly. If it takes multiple steps to troubleshoot, it is fully guided. For example, I needed to pull data from developer mode in my browser and it was easy to get the information needed due the live chat support and video examples provided. Software is regularly updated with many of my requests having been implemented in the first year of use. Automation are a huge timesaver, and is simple to use without a programming background. More advanced features available through Webhooks and REST API I use it daily, and it has greatly simplified and streamlined our sales process and has made it much easier to keep on top of things. **What do you dislike about Freshsales?** Occasionally need to hard reload (clear cache and reload) to have UI changes propagate. (to be fair, this is an issue I have had with other web-based applications. Some basic features that I would expect to exist did not exist in freshsales. -For example, there is no built-in way to review all tasks for a group of individuals for a manager, this can be don't with reports but it is clunky and should be a basic feature of the UI in the activities dashboard -Sorting by certain fields was not possible which required a workaround using a series of automations. It was disappointing that this was missing and "not possible" per support, while I was still able to make it work without needing to use webhooks or external processing. -Automation needs more functionality involving arithmetic (numeric and date). There is no way to use automation that compares relative field values as a condition, nor is there a way to add or subtract fields outside of shifting relative to a given date. This seems possible to do using webhooks but it would be nice to have for less technically minded users. -There is no support for customer forms that allow fields in deals to update. Forms can only capture initial information to create deals but cannot be used to update fields in deals (for example, sending customers a configuration sheet for a car that allows them to add or update specific fields on an existing deal. Once again, I can see how this could be done with webhooks and an external survey form connected via API, however, a simple solution should exist. -Freshsales to Freshdesk integration has far better functionality when inside Freshsales looking to Freshsdesk. When inside freshdesk, there isn't a lot you can do with he freshsales integration options. **What problems is Freshsales solving and how is that benefiting you?** Tracking leads (much better pipeline system, previous CRM was clunky) Adding Contacts (used to be manual) Tracking email communication (previously required manual entry of contacts so a lot of email history was missed. The way emails are sorted into conversation and linked to records is a massive improvement) Task Management (Limited due to lack of manager overview of team member tasks, Previous CRM was terrible and almost no tasks were tracked or they were not up to date) Storing system configuration information for historical searching Collecting leads from website via forms and directly creating leads and notifications (used to be 100% manual) Automation to ensure the sales process is bulletproof and that user error or forgetfulness can be promptly corrected. (far fewer leads are falling through the cracks) Much improved search functionality makes it far easier to look up historical information than previous CRM All in all, moving from an outdated CRM like ACT! which was barley being updated and lacks features has made all things related to CRM either much easier or has opened new opportunities to streamline our process. ### 7. Solid CRM With Everything I Need **Rating:** 4.5/5.0 stars **Reviewed by:** Diego T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Freshsales?** Freshsales allows you to really build knowledge about a company by adding more contacts to it, adding notes, credit scores and it allows ou see the companies current deals etc. I use it everyday, secifically for entering contacts to cold call them. After i have cold called them i can easily enter a call log so i can look back on previous calls to see progression/what i need to do next. **What do you dislike about Freshsales?** The analytics are good however, they need a faster refresh rate, or an option to manually refresh so teams dshboards etc can be kept more up-to-date. **What problems is Freshsales solving and how is that benefiting you?** Freshsales is making it easy for me to follow up customers and new leads by making it easy to put a task against the person and set a dae one it. ### 8. Great Onboarding Experience and Customisable System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Freshsales?** The onboarding was great, with an assigned Account Manager (Jasperin) and Technical Support (Viveh) to help me through the trial period and to test all the elements I wanted to use within Freshsales suite. The system is customisable and easy to work with and when the functionality wasn't there, Jasperin and Viveh taught me alternative ways of using the system to get the result I wanted. It is great to be able to make my own changes to the setup without having to seek support. **What do you dislike about Freshsales?** The helpchat is a bit frustrating, with slower responses and them not necessarily understanding the problem. This has been resolved to date through emailing the Account Manager **What problems is Freshsales solving and how is that benefiting you?** Managing contacts and clients, email marketing, deal pipelines ### 9. Great Flexability **Rating:** 4.0/5.0 stars **Reviewed by:** Kunal S. | CRM & Marketing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Freshsales?** For me personally I use the analytics part for freshsales the most, I like how flexible it is to use and the advantages of creat new data driving decision from it. The email campaign capability also do help me and my team Target the right targets at the right time. The best thing I would say is for sure the ease of use just with a simple clicks and filtering you are set you and ready to go. **What do you dislike about Freshsales?** One thing go don't like it when you create a view for your contact there isn't a way to export that same view without recreating the same as a segment. **What problems is Freshsales solving and how is that benefiting you?** It helps me in researching how the sales team is performing on a daily, weekly, and monthly level. It also helps me in sending certain customers certain email to help in conversion. ### 10. Freshsales the Fresh CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Byron F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Freshsales?** What I like most about Freshsales is that I can use features like its filtering landpage and segment my leads in a specific way every day in my work, helping me improve my activity and KPIS. I can send bulk welcome emails to my clients giving them a heartwarming welcome or disclosing new information. It is so easy to use, very intuitive when logging in, I also appreciate the integration it has with Aircall to make calls and keep a history in the accounts. **What do you dislike about Freshsales?** That it does not have a calling option within the cellular app, from there on out everything is perfect. **What problems is Freshsales solving and how is that benefiting you?** It has helped me be more organized and faster in my activities. ### 11. Extremely helpful team and a Great CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Alice Z. | Business Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Freshsales?** Easy to set up, I really like the amount of flexibility that they offer. Many customizable features an automations. The mobile app works well too. The support team was very helpful and friendly and respond in a timely manner. **What do you dislike about Freshsales?** Only thing missing is a way to generate leads. **What problems is Freshsales solving and how is that benefiting you?** It is solving all the needs a business has when it comes to customer/account management. It also helps automate many processes. ### 12. It is an excellent tool for internal sales strategy **Rating:** 5.0/5.0 stars **Reviewed by:** Lautaro B. | Technical Leader, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Freshsales?** It allows easy visualization of sales processes, including the creation of pipelines that help to close sales very easily. The application offers exceptional support and has helped me make numerous adjustments to the sales system. With its numerous advantages and attractive interface, it is definitely a powerful tool. Increasing our customer base with Freshsales is an excellent choice. **What do you dislike about Freshsales?** Freshsales is the best program I have used to increase sales, with its useful features and flawless performance. I have not encountered any problems. **What problems is Freshsales solving and how is that benefiting you?** We are committed to building a fantastic business for all our clients and Freshsales deserves praise for developing a successful sales strategy; the software has been an excellent asset in this regard. Thanks to it, we are able to work towards new and ambitious targets, attracting more and more customers. Without a doubt, the program has yielded excellent results. ### 13. Deeply regret signing up for Freshsales **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Freshsales?** Anything we did like about Freshsales has been totally eclipsed by their complete lack of adequate customer service and glitchy software. **What do you dislike about Freshsales?** I have never experienced customer service THIS bad before. Total and complete incompetence. We have been using Freshsales for about a year, and it's been nothing but glitchy and problematic. NOTHING is ever resolved, support tickets are left open for weeks, and their customer support team blames their issues on the customer instead of fixing the problem. Their customer support chat will fail mid-conversation, and then the whole chat history is lost. This has wasted HOURS of my valuable time and cost our business money. Freshworks' support team does not have any clue what they are talking about. In the rare chance you *can* get in touch with them, their "solutions" do not work, and when I show them how/why it doesn't work, they don't believe me. It is infuriating to have spent so much money and time on software that our business now relies on only for it to be a huge mistake. **What problems is Freshsales solving and how is that benefiting you?** They're actually creating MORE problems at the moment. ### 14. Best CRM I have use in my decades long career, and I have used many of the biggest branded CRM's **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew B. | Chief Revenue Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Freshsales?** It has all the functionality I need without all the clutter I do not need. The customer support is the best I have ever encountered in my decades long career. 24/7 on the spot resolution by phone to every question. **What do you dislike about Freshsales?** Does not give a history of searches for contacts so researching the same name by retyping it occurs often. **What problems is Freshsales solving and how is that benefiting you?** outreach to pospects. sales piplines tracking. deals tracking, hot leads tracking. ### 15. Super Easy and Convinient Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Freshsales?** Freshsales has a very easy user interface allowing users to learn the platform quickly and use maximum features. The best part is the drag and drop functionality. The customer support is also quick and reliable. **What do you dislike about Freshsales?** The page timeout is something which i dislike, if you need to stay longer on a page, you will have to keep refreshing it. **What problems is Freshsales solving and how is that benefiting you?** Freshsales acts as the CRM for us to the entire lead management and funnel management. Freshsales helps us manage the entire lifecycle of a client right from creation of an inquiry to closing a client. And then tracking the client revenue. ### 16. Wonderful simple UI - but above all_> an excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Senaj L. | managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Freshsales?** CRM systems are more or less all the "same" - right ? WRONG. Having a small business we need: - simple UI - intuitive usage - Web based approach - Integration with other systems (like Microsoft 365) - good customer support Implementation was super simple since it is web based , ABOVE ALL: the customer service is amazing always fast helpful and constantly helping wherever needed We all use it on a daily basis and have started to store all information in the CRm - also using it for marketing now **What do you dislike about Freshsales?** sometimes finding the right menu for a function is not the easiest - finding the categories could be improved **What problems is Freshsales solving and how is that benefiting you?** We track all leads and the journey from interested party to customer in the tool ### 17. Fresh sales review **Rating:** 5.0/5.0 stars **Reviewed by:** vinit R. | BDM, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Freshsales?** Easy to use, customer support is good, Frequency of Use. **What do you dislike about Freshsales?** UI and UX need to improve. integration was little tough. **What problems is Freshsales solving and how is that benefiting you?** Addressing Funnel and pipeline. ### 18. Amazing support and innovative product **Rating:** 5.0/5.0 stars **Reviewed by:** Scott M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Freshsales?** The support team even during the free trial were amazing, naturally you think the support would drop off when you get handed to the on boarding team or when you are onboarded but we always have had dedicated staff who email back quickly, aren't afraid to jump on a call or even help build automations/filters for you. Handing over from our old crm and the ease implemention of Freshsuite was super easy and handled really well, we were combining mulitiple databases and they helped with that too. The software is super easy to use. The features available for the price are great and the sales team actually use it every day unlike our old CRM **What do you dislike about Freshsales?** When you're on annual billing, any addons you need you have to pay the annual up to the end of your cycle even if its only going to be a month or two you use them for. This applies to email marketing limits, users and workflows (automatiosn) too which is super niggly. So even though theres a discount for annual it can bite you pretty hard if you need an extra seat for a month or extra workflows for a month etc **What problems is Freshsales solving and how is that benefiting you?** A CRM that is easy to use with a native app that the team will actually use! ### 19. Cannot recommend Freshsales enough! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle Ora M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Freshsales?** Freshsales is truly a robust and powerful platform. It's intuitive and easy to use. Freshsales not only has a wide breadth of features but each feature/module has a lot of depth to it as well. As a small business, we need one program that does it all, and Freshsales is it. Also their support is on point - helpful and prompt. **What do you dislike about Freshsales?** Although they have a robust analytics platform where you can generate tons of custom reports, I wish it was just a little bit easier to build reports. **What problems is Freshsales solving and how is that benefiting you?** We needed a platform for Sales & Marketing. CRM to host all our contacts, email outreach (cold & Drip), Newletter campaigns, forms, and most importantly, Sales Management. Freshsales does all this seameslssly. ### 20. EXCELLENT CUSTOMER SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Zilke A. L. | Business Development Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Freshsales?** They have had multiple calls with me and their IT deparment sticked with it for 2 MONTHS! to help me. Jasperin was exceptionally patient and caring. **What do you dislike about Freshsales?** There is nothing I dislike, perhaps only that I have to often translate the page from Dutch to English as it reverts back but I am not too bothered. **What problems is Freshsales solving and how is that benefiting you?** We are a small team and jsut needed a very basic joint CRM ### 21. Freshsales vs other competitors (Salesforce) **Rating:** 4.0/5.0 stars **Reviewed by:** Garrett C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Freshsales?** I like that Freshsales keeps everything organized in a user friendly way and is not cluttered with a million features that my company is not even utilizing like salesforce is. **What do you dislike about Freshsales?** I wish that going through the tasks had an easier way to just go through them all one by one consecutively **What problems is Freshsales solving and how is that benefiting you?** Freshsales benefits me by solving the problem of a cluttered CRM when following up with my sales prospects and makes it easy to navigate and find the information needed. ### 22. An Accessible, Fresh CRM Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Freshsales?** Freshsales is incredibly user friendly compared to other CRMs available; of all those I've used, Freshsales has enabled the greatest speed to confidence. Combining ease of use with an abundance of features has made it possible to shape Freshsales into a CRM that fits exactly what we need. In addition, customer support is attentive and easy to access, and new features are regularly released. **What do you dislike about Freshsales?** There are a few integration limitations, however the team are often on hand to help and new updates often bring external features to the tool - making this a limited problem. **What problems is Freshsales solving and how is that benefiting you?** We have a specific business model and needed a solution which could be adapted to our individual needs while being a reliable tool for our Sales users. Freshsales has exceeded these expectations, enabling us to leverage its many features and customisation to meet our needs. The interface, mobile app, and email integration also make this a straightforward platform for the Sales Team to engage with. ### 23. Great for our startup **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Freshsales?** Really easy initial setup and configuration for what we needed. Free trial was a real boon, and the ability to reduce the trial to the plan we intended buying. Feature set good and sales sequences are really powerful. Customer support was outstanding, helping me through my questions and were genuinely interested in our sucess. **What do you dislike about Freshsales?** Not a lot to dislike really. Freddy the AI engine, does give us some insights that are probably a bit optimistic and being able to adjust the admission rules for a sales sequence after its created would be helpful, but not a show stopper. **What problems is Freshsales solving and how is that benefiting you?** We needed an easy to use CRM that didnt cost the earth, but genuinely bought functionality to our small team. We trialled a few different ones, but found that Freshsales won by quite a margin when comparing ease of use vs. cost vs. feature set ### 24. Good enough to buy twice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Freshsales?** We tested a wide array of CRMs from the biggest names to smaller niche options. After a thorough process over a year we decided to proceed with FreshSales for a number of reasons. We found it to be a much better fit for our requirements - a sensible balance of powerful tools, unencumbered by some of the unnecessary features of more expensive platforms. For users it has proven easy to learn and to use. For Admins the implementation was simple and after some excellent support from the FreshSales team we have our reporting setup just the way we want it. We will soon be acquiring a second instance for use within a separate business unit. **What do you dislike about Freshsales?** There isn't a lot to dislike. If I'm being really picky I might suggest a wider array of training materials to get started with some of the more advanced features like setting up reports and so on. But the helpdesk support was great and got us everything we needed. **What problems is Freshsales solving and how is that benefiting you?** We have traditionally managed client list in Excel, or in an outdated CRM that was difficult to use. Freshsales has made this data more accessible to more of our key staff, whilst adding features to help keep them in regular contact with clients. The ability to visualise open opportunities is an added bonus which we use for internal reporting. Overall it has made the process of client management simpler and more accessible to our team, which is key to making it something that they will regularly attend to. ### 25. Great CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Tiago R. | Marketing e Comunicação, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Freshsales?** The support team helps every step of the way, with quick and objective answers to all our questions. It's an intuitive and easy-to-learn CRM. It's very easy to integrate. **What do you dislike about Freshsales?** There are some limitations to customization. **What problems is Freshsales solving and how is that benefiting you?** Constant support with any questions ### 26. VP Sales **Rating:** 4.0/5.0 stars **Reviewed by:** Molly M. | VP Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Freshsales?** Customization has been easy once you learn to navigate the software **What do you dislike about Freshsales?** We had a very robust list that was challenging to get it imported into the system, once a paid customer, some additoinal onboarding training would have been helpful. **What problems is Freshsales solving and how is that benefiting you?** Track leads, contacts and maintain a pipeline ### 27. #1 CRM for me. Excellent Product ! All you can ask for. **Rating:** 5.0/5.0 stars **Reviewed by:** Jacques G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2024 **What do you like best about Freshsales?** Easy of use and cost effective. All the great features. Implementation was easy. Customer support was smooth and they could assist with anything I asked for and quickly. After testing multiple CRM systems, Freshsales Suite was hands down the best product for me. I use it every day and have not had any issues. Reporting is detailed and tops. **What do you dislike about Freshsales?** Not much. Tested multiple CRM systems, and Freshsales Suite had everything I needed. **What problems is Freshsales solving and how is that benefiting you?** Mainly email marketing and CRM currently and everything that goes with it. ### 28. Excellent CRM for a reasoneble price **Rating:** 5.0/5.0 stars **Reviewed by:** Rosana L. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Freshsales?** All tools that it offers, campains, pipelines, and all templates **What do you dislike about Freshsales?** the capacity of emails that you have for a month **What problems is Freshsales solving and how is that benefiting you?** Freshsales is helping us manage all aspects of our marketing, including campaigns, workflows, and soon, calls. This comprehensive approach streamlines our processes, improves efficiency, and allows us to better connect with our custome ### 29. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Corey Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Freshsales?** There is a mobile app that can be used when on the go and very easy to use. **What do you dislike about Freshsales?** A slightly annoying feature is the quick pop out menus have the x close button on the left side instead of the right and are a blue/grey color instead of red. **What problems is Freshsales solving and how is that benefiting you?** It solves the problem of being able to track notes on prospects and keep them moving through the process until the deal is closed. Historical data is helpful when resoliciting potential clients as well. ### 30. Sales Support Calvin Concesso is Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Gary R. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Freshsales?** Sales and Product Support by my rep Calvin Concesso! Also ease use and flexibity of the data input features! **What do you dislike about Freshsales?** A bit confusing between features and offerings of Fresh Sales vs Fresh Works! **What problems is Freshsales solving and how is that benefiting you?** Huge database of Contacts, Clients and business partners! ### 31. All in one CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Devender K. | Head - Performance Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Freshsales?** Highly customizable and user friendly CRM **What do you dislike about Freshsales?** Integrations are limited and required additional tools like zapier **What problems is Freshsales solving and how is that benefiting you?** Sales sequence, lead scoring, and lead management ### 32. Fresh works the leader in CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Freshsales?** Customer support service, data management, best price when compared to others **What do you dislike about Freshsales?** SMS option is not integrated properly, we are using other SMS option **What problems is Freshsales solving and how is that benefiting you?** Leads tracking, you can chase leads timely ### 33. Maximizing Efficiency with Ease: A Freshsales Review **Rating:** 5.0/5.0 stars **Reviewed by:** Brian M. | Co-Founder, Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Freshsales?** Exceptional Value and Support: Freshsales stands out in the CRM market for its exceptional value. The commitment of their team goes beyond expectations, as they proactively reach out to ensure users are well-versed in utilizing the platform. The availability of training sessions is a testament to their dedication to customer success. Simplicity and User-Friendly Interface: The simplicity of Freshsales is its most striking feature. Unlike other platforms that often feel cumbersome and clunky, Freshsales offers a streamlined, intuitive user experience that makes it accessible even to those who might not be tech-savvy. Comprehensive CRM Solution: Freshsales exceeds expectations in facilitating sales, marketing, and client relations. The platform’s robust features align seamlessly with business needs, ensuring that the investment in the tool pays off by contributing significantly to the success of these core areas. Upsides: Ease of Use: The platform is user-friendly, allowing new users to navigate and utilize its features without a steep learning curve. Customer Support: The Freshsales team is always within reach, ready to assist with any issues or questions, ensuring that users can maximize the platform's potential without delay. Comprehensive Tools: The platform is equipped with a wide array of features that cater to various aspects of CRM, making it a holistic tool for businesses. **What do you dislike about Freshsales?** To be candid, there isn't a component of Freshsales that falls short for me. Any time I've encountered a hurdle or had a question, the support team has been there to assist me in learning and overcoming the challenge. Their customer service and the platform's capabilities have ensured that any potential dislikes are swiftly addressed and resolved. **What problems is Freshsales solving and how is that benefiting you?** Information Accessibility: Freshsales serves as my informational hub, presenting a crystal-clear snapshot of vital data when I need it. This immediacy in accessing relevant information has been a game-changer, allowing me to make informed decisions swiftly. Account Management and Follow-ups: One of the common challenges in CRM is keeping up with the myriad of accounts and ensuring timely follow-ups. Freshsales has provided a solution with its intuitive interface, reminding me to re-engage with accounts I haven't touched in a while. This helps maintain and nurture customer relationships without letting any slip through the cracks. Streamlined Communication: Communication is the backbone of customer relations, and Freshsales has significantly simplified this aspect. With customizable templates and sequences, sending out emails has become a breeze. The ability to automate and personalize correspondence saves time and enhances efficiency, ensuring that my outreach is both consistent and impactful. Benefits of Using Freshsales: Enhanced Productivity: By reducing the time spent on administrative tasks, Freshsales frees up my schedule to focus on strategic activities that drive sales and growth. Improved Customer Engagement: The CRM's reminders and automation capabilities ensure that no customer is forgotten, leading to better engagement and customer satisfaction. Simplified Workflows: With email templates and sequences, I can reach out to customers and prospects with ease, creating a smooth workflow that eliminates the tedium of manual input. In essence, Freshsales is not just a CRM platform; it’s a comprehensive solution to several complex problems, facilitating a more organized, efficient, and effective business operation. ### 34. Good pltform for starter teams **Rating:** 5.0/5.0 stars **Reviewed by:** Pat S. | Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Freshsales?** The lead management module is nice, the fresh caller integration helps makes calls as well. The filters are nice and can be used for reporting. **What do you dislike about Freshsales?** There should be a way to filter leads by company and not just individual contacts. **What problems is Freshsales solving and how is that benefiting you?** This helps streamline customer interactions and also create tasks etc for our sales teams. ### 35. Freshsales Review **Rating:** 4.5/5.0 stars **Reviewed by:** Syed I. | IT Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Freshsales?** Very easy to setup Contracts, clients ,lead and service at one place, gather all communication channels with customers under one dashbaord, excellent analytical reports with ability to download the source data , Admin have full control on customization of screen, options and layouts **What do you dislike about Freshsales?** need some more controls in adding custom fields need to add some on screen help for users to get fimiliar with CRM pricing module should be more flexible to enable multi level pricing **What problems is Freshsales solving and how is that benefiting you?** Freshsales is helping sales team to record all the leads , follow them to convert into a succes or loose, successful lead will convert into a client with complete details of company business, expected volume of sale monthly / yearly. Management can review the sales performace on a single clickto view all analytics and progress reports and view the weak area where sale is getting low or team is unsuccessful in getting business. ### 36. Great for calls & SMS' **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Freshsales?** The ability to make calls from the system & send SMS's. **What do you dislike about Freshsales?** The inability to undo imports, no audit history & no sandbox! **What problems is Freshsales solving and how is that benefiting you?** Enabling salespeople to follow-up leads imported from online forms. ### 37. Simple Solution, Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** John B. | Sales Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Freshsales?** While the tool itself is fine, I've been very happy with the personalized support. For example, I've been able to get someone to help me with initial setup, and subsequent tasks like importing contact spreadsheets and troubleshooting issues live over Zoom with a very quick response time. This saves me a lot of frustration when it comes to 'sticking points' with the solution (which I expect with any product). **What do you dislike about Freshsales?** The dashboards/data display could be a little more user friendly. For example, phone numbers MUST show as 2322222222 vs. 232-222-2222. Odd items like that which could be easy fixes seem to persist. **What problems is Freshsales solving and how is that benefiting you?** Managing contacts, sending and measuring emails, tracking engagement. ### 38. GREAT FOR WORK **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea O. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Freshsales?** I love Freshsales because it has many features, for my calls and emails I can send them in bulk and save time writing to each one. It is so easy to use the platform. Every day is calmer thanks to Freshsales. **What do you dislike about Freshsales?** Sometimes it can get stuck but with a restart to the page it is done. **What problems is Freshsales solving and how is that benefiting you?** It helps me manage and give more time for other activities. ### 39. Works OK, but lacks features **Rating:** 1.5/5.0 stars **Reviewed by:** Eric V. | Director of Technical Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Freshsales?** It's simple and easy to use. The user interface is straightforward. I've had good experiences with the support team. I use it daily. **What do you dislike about Freshsales?** I used HubSpot at my last company, and Freshsales lacks a number of features that would make things easier. I liked that with Hubspot's integration to my email, I could automatically create a task to follow up when sending an email. **What problems is Freshsales solving and how is that benefiting you?** Tracking contacts and deals. ### 40. there could be a better way to get the reports, some time is kind of difficult **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos V. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Freshsales?** the tracking and how we could be conect with fresh caller and get the analysis **What do you dislike about Freshsales?** how we could download the data , some time is very hard to sownloading an even worst when i send it to email **What problems is Freshsales solving and how is that benefiting you?** the tracking of our leads, how do we work on them and the data that we generated on them, but again sometimes is difficult to download the data ### 41. Sophisticated and wonderful **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Freshsales?** Freshsales has helped me manage better through its filters, I can also create analysis tables to know the numbers of my collaborators in their calls and emails. Every day I can generate a report on it and satisfy my boss's needs. **What do you dislike about Freshsales?** I don't like that I have time issues in terms of lag, possibly it could be due to the internet. **What problems is Freshsales solving and how is that benefiting you?** Ease of handling in numbers ### 42. CRM with a built in dialler **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Freshsales?** The dialler is esay to connect to the CRM and logs and records calls **What do you dislike about Freshsales?** Workflow and customer journey/ stages are difficult to set up and **What problems is Freshsales solving and how is that benefiting you?** Its built in dialler is really helpful and easy to make calls from the client record. ### 43. Very Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Noura N. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Freshsales?** Freshsales helps me manage all clients and leads information. I love the reports functionality and being able to get my numbers straight away. Having a template for emails saves me so much time. I can attach files related to each lead or client, so I dont have to store so many files on my computer. The automated follow up emails help a lot too. Everytime I face an issue and reach out to customer support, they would do their best to solve the issue asap. I would definitely recommend this software if you are working in sales. **What do you dislike about Freshsales?** None, everything is perfect. I cant think of anything to fix. **What problems is Freshsales solving and how is that benefiting you?** Having all leads in one place, keeping all information on the leads up to date. Storing files.. etc. ### 44. Unifying Support, Sales and Marketing experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Freshsales?** Fast onboarding, Smart usability, Complete API integration, Easy customization. **What do you dislike about Freshsales?** Online documentation not always updated with the product. The missing possibility to build button with custom action sometime create some difficulties. Lack of italian support. **What problems is Freshsales solving and how is that benefiting you?** With Freshsales the information between sales agents is always up to date and the customer journey makes new customer engagement more effective ### 45. Not Scalable (after extensive CRM customizations on Enterprise edition they can't fix FreshCaller **Rating:** 0.0/5.0 stars **Reviewed by:** John N. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Freshsales?** Love the updated layout it can do almost everything we need at a reasonable price. The FreshCaller features didn't function because we purchased and customized them prior to August 2023. Buyer be aware you might need a future feature upgrade that will not be compatible with your current version of the system. **What do you dislike about Freshsales?** No power dialer due to using an earlier build of the FreshSales CRM. Can you imagine spending time money and effort to get up and running to discover that you plan to deploy your system can't perform even with the highest tier Enterprise subscription? I've been struggling to get a refund as we were promised it would work. Now crickets when it comes to a fix or a refund. **What problems is Freshsales solving and how is that benefiting you?** Covers what all crms do but in what appeared to be an integrated package until a feature didn't function after spending a lot of time money and effort to configure the system. The answers are not justifiable given we purchased the Enterprise edition of FreshSales CRM. ### 46. Freshsales for the win! **Rating:** 5.0/5.0 stars **Reviewed by:** Oliver S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Freshsales?** FreshSales gives you all of the functionality of a best of breed product, without the hefty price tag. Best of all, it integrates with a range of other FreshWorks and third party products really well. The team at FreshWorks are there to support you every step of the way, from onboarding through to customer success and support. We couldn't be happier to have made the switch. **What do you dislike about Freshsales?** Nothing so far! We've really enjoyed using the product over the months gone by. **What problems is Freshsales solving and how is that benefiting you?** We're able to communicate with our clients in the way they like best. ### 47. Over I had very good performance experience using freshsales **Rating:** 5.0/5.0 stars **Reviewed by:** Naresh B. | Team Member, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Freshsales?** In Freshsales I like automated workflow to increase sales **What do you dislike about Freshsales?** I dislike sometimes it won't respond to the instructions given by the user **What problems is Freshsales solving and how is that benefiting you?** The main and best thing was it can be fully automated using AI ### 48. Overall Easy to Setup for Beginners / Technical Support by Chat is Responsive **Rating:** 3.5/5.0 stars **Reviewed by:** Alvin Y. | Sales & Revenue Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2022 **What do you like best about Freshsales?** As a non-technical person, the general setup to link it with our company emails and calendar on Microsoft 365 has been relatively easy. Once set up, users can mostly start using it. **What do you dislike about Freshsales?** So far, getting support as a paying user has been good. Prior to being a paid user (trial period) however, getting help via support tickets has been near impossible. If it was better prior to being a paid user, it could have helped us make progress faster to being a paid user. **What problems is Freshsales solving and how is that benefiting you?** Our company and sales team have not used a CRM prior and keeping customer records organized and being able to use them has been a challenge. So far from the adoption we can see the path to being able to do so soon. ### 49. I LOVE IT!!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Joyce H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Freshsales?** I love him very much, every day I work with him he makes it much easier for me to follow up with my clients. I work everyday with Freshsale, is very friendly. I LOVE IT. **What do you dislike about Freshsales?** No training available in the system, so I had to ask to my collegue. **What problems is Freshsales solving and how is that benefiting you?** Organization with my leads and email tracking. ### 50. Freshworks is an easy to use software with everything a small business could require **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Freshsales?** The best part of using Freshworks is its easy to navigate User Interface. It also does not involve a complicated set up which makes the onboarding and implementation very comfortable. **What do you dislike about Freshsales?** Some more automatic integrations and updates would have been really helpful **What problems is Freshsales solving and how is that benefiting you?** It is helping us track our leads and maintain all the data in one place ## Freshsales Discussions - [What is Freshsales used for?](https://www.g2.com/discussions/what-is-freshsales-used-for) - 2 comments, 1 upvote - [How to improve more on fresh sales](https://www.g2.com/discussions/how-to-improve-more-on-fresh-sales) - 1 comment, 1 upvote - [Is there a way to create personalized dashboards for sales management?](https://www.g2.com/discussions/is-there-a-way-to-create-personalized-dashboards-for-sales-management) - 1 comment, 1 upvote - [Can you help me with a personalised demo for better productivity with the product.](https://www.g2.com/discussions/14596-can-you-help-me-with-a-personalised-demo-for-better-productivity-with-the-product) - 1 comment, 1 upvote - [How can integrate FreshSales with MailChimp](https://www.g2.com/discussions/14470-how-can-integrate-freshsales-with-mailchimp) - 1 comment, 1 upvote - [View Freshsales pricing details and edition comparison](https://www.g2.com/products/freshsales/reviews?focus_review=2807349&page=2&product_id=freshsales§ion=pricing&secure%5Bexpires_at%5D=2026-07-05+12%3A10%3A23+-0500&secure%5Bsession_id%5D=f80e497f-8870-4c6f-84b3-07492e4ecc54&secure%5Btoken%5D=1599edcaa09df5b7425078f1685ca7e94ac3f7c39b3d15fd1e176c184aeb9cbb&format=llm_user) ## Freshsales Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Freshsales Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Agentic AI - Visitor Identification** - Cross-system Integration **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation **Mobile & Social** - Social Network Integration - Mobile User Support **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Generation **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Data Synchronization - Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Freshsales Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,652 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,253 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,830 reviews)