Freshsales

Freshsales

4.7
(521)

Freshsales is a sales CRM built to help you stop juggling between multiple tools. It’s ideal for small businesses and refreshing for enterprises.

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M JOSHUA BEN M.
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Verified Current User
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"Sleek, Easy to use and extremely efficient"

What do you like best?

I have been using Freshsales for 3 years now. The biggest strength of Freshsales is that it's very easy to use, it helps to track every time an email is opened/ when a prospect clicks on a link. It helps us set automated follow-up tasks, set up campaigns, etc. It also seamlessly allows executives to set up tasks for others, reattribute to others, etc.

What do you dislike?

Things that can be changed in the future revamp is, giving date range for follow up tasks. It will help us prioritize leads. Second important feature revamp should be having a way to temporarily stop 'automated task follow cadence'. This will help whenever we have prospects who wanted to be contacted after some time. Also, it will help when executives go on leave. Having the cadence 'on' piles up the tasks. Hence there should be a way to stop. Also currently there is no way to filter leads by country, we can only do by continent. Hence the future revamp should take care of this.

What problems are you solving with the product? What benefits have you realized?

email tracking, click rate, campaign success rates, setting up follow up cadences, setting up campaigns, creating reports, creating dashboards for each segment, creating email templates, the ability to seamlessly transfer leads between executives, ability to set up tasks for others to follow up, etc.

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Rodolfo B.
Validated Reviewer
Verified Current User
Review Source
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"Freshsales provides excellent CRM and sales alternatives "

What do you like best?

When we talk about freshsales, we are not only talking about a tool for sales, but also about a service that unifies sales management, marketing, and communication with customers in one place. This CRM allows to integrate chats and emails to work, in order to further promote communication between the marketing team with which we work. We like your customer distribution system, since it allows us to evaluate them, and in this way cover a lot of work area with them.

What do you dislike?

Its integrated telephone system is difficult to use, especially when you want to make calls internationally. Your report tracking system has few filtering options, so it can be difficult to retrieve or find information about previous projects. The system of user behavior does not allow us to completely review the activity information of these during your stay on our website.

Recommendations to others considering the product:

Freshsales is recommended both to handle potential customers and to handle internal sales of any online retail company. Your call list manager allows you to import the information of these to all kinds of online platforms. Freshsales is also recommended for its organized management of sales funnels.

What problems are you solving with the product? What benefits have you realized?

Freshsales has turned out to be great with the tax administration. Now it is much easier than before to manage our relationships with clients, allowing us to incorporate classic social interaction tools (phone calls, email, etc). Freshsales has also been good at offering answers to the sales team about well-organized marketing strategies. It has also made it easier to manage workflows.

What CRM solution do you use?

Thanks for letting us know!
Emma J.
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Verified Current User
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"A great sales CRM with all the mod cons; part of an excellent fresh suite."

What do you like best?

I like Freshsales.io so much because of the infinite capacity of customizations and integrations. This allows my users to create tracking systems with multiple points of contact with the client. The new future to manage duplicates was a great addition. I also love the ability to attach documents to client files, it really is useful. I conclude with the fact that fresh sales are constantly changing and in my 6 months of use I have seen that the anticipated improvements appear before my eyes. It is perfect for users who are looking for a cost-effective and flexible solution for customer relationships. The problems in its use can be solved through the support and improvement of the software itself. It is a great CRM. It even offers us an integrated phone, an integrated email system, user behavior, a tracking system and a reporting system.

What do you dislike?

The system is relatively easy to understand, however, when it comes to use, I find that it is very clumsy. We were able to see how open configuration and free personalization can overwhelm even experienced users. I would even say that the programmers and web designers of Freshsales.io had a greater influence on this product than on relationship management professionals. It's like a "Droid" cell phone. The technology in the phone is superior and much more advanced, but users are not used to its application. As has already been written, Freshsales.io is really intuitive and easy to use thanks to its accessible menus and filters. There is also the possibility of customizing some general views to keep all the essential information at your fingertips. It is possible to automate pipes and workflows as necessary.

Recommendations to others considering the product:

The main advantage is that it filters and displays the emails only from the contacts that appear in the CRM (it is not necessary to navigate through the internal / supplier communication, while looking for any email). Also, classify the conversations corresponding to a particular person (contact), company or any agreement. Apart from that it includes a complete record of calls, emails, chat and other communications to a client by several people in the company, for this advantage we recommend this great product. The second aspect of the CRM tool is the management characteristic of the generation of reports. It shows reports for all the members of the team with the respective sales activities, follow-ups, elements of action against each agreement.

What problems are you solving with the product? What benefits have you realized?

The ease of delegation of tasks / collaboration with others on the team is a walk with FreshSales.io. Another benefit is the task, reminders of appointments in time zones. In addition to this, you can also tag the location of the meeting accurately in the Uber application of Google Maps, helping to achieve specific goals by creating a valuable agreement for each lead imported into it. Bid management is really intuitive, like all other available functions. Contacts can be easily imported by loading their customer lists in CSV or similar format. In addition Freshsales.io helped my company in: delegation of tasks to the team, monitoring of the activity / ¬ performance of the team, increase in the accuracy of the sales forecast, identification of unattended contacts in the database.

Aishwarya J.
Validated Reviewer
Verified Current User
Review Source
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"Crisp and compact tool "

What do you like best?

Freshsales has a very easy-to-use interface that helps in navigating quickly to what you want. I love that fact. It's so simple and neat. Gives a smooth experience to the user.

What do you dislike?

One of the downsides that can be noted would be the lack of support. Sometimes, things get skewed and we break our heads trying to resolve it, it would be helpful if Freshsales has a team that can quickly give support to their clients.

Recommendations to others considering the product:

Freshsales is a comprehensive tool that can easily fit your requirements. Try and use it for marketing. Send emails to leads quickly. Works well with Gmail. You can add LinkedIn, Facebook, Twitter information for your lead, you can even add personal contact info like phone numbers, company details, region, email address, etc. See your recent conversations on email with that lead, you can change lead status from time to time, so you know who is on what stage.

Overall, it is a beautiful product that can save time and energy.

What problems are you solving with the product? What benefits have you realized?

Freshsales helps me keep a track on my leads. When new queries come in, I can respond to them easily and quickly. I know when was the last time I spoke to a lead and when to follow up with my clients. I can write notes for them and therefore don't need to remember everything in my head. So much information is stored for every lead, it's really easy to get to the finish line with Freshsales.

Jon S.
Validated Reviewer
Verified Current User
Review Source
content

"FreshSales / FreshDesk Review"

What do you like best?

UI is great and easy to integrate. Also, integrating into our database and other applications has proven to be pretty straight forward. Keen on seeing it fully rolled out and stabilized in the coming weeks. Easy to flex / fit to our business process needs.

What do you dislike?

I'd like to see if there was any discounted pricing. We use FreshSales / FreshDesk / FreshTeam and are a social enterprise focused on Agriculture in sub-Saharan Africa. With other applications we've been able to get a bit of a discount and as we scale this up I'm a bit concerned on cost, especially as we add more and more agents.

What problems are you solving with the product? What benefits have you realized?

Management along customer life cycle and linking to other applications we have running centered around a single source of truth has been very helpful. Integrations with Facebook and our VOiP application is making managing our customer base much easier and giving us excellent visibility.

Manish S.
Validated Reviewer
Verified Current User
Review Source
content

"3 years of experience in B2B Sales"

What do you like best?

We are using HubSpot earlier and moved to Freshsales couple of months back and i must say that it is easy to use system my team is effectively using freshsales for leads update, Task reminders, and running their own sales campaigns. In fresh sales creating a sales campaign is really easy and you can always keep a track on a day to day sales activities, Generate daily reports, And also easily target and focus on interesting prospects. You will never miss any potentials clients.

What do you dislike?

Just one issue, Whenever I try to send an email thru fresh sales it always lands up on updates or spam in Gmail. It never goes to inbox.

Recommendations to others considering the product:

If you're looking for user-friendly CRM and want to generate daily sales report easily then you must go ahead with fresh sales CRM.

What problems are you solving with the product? What benefits have you realized?

Reports are awesome, Task and reminders are saving a lot of time, You can easily target and focus on interesting prospects based on the lead score, App is very handy and useful while traveling.

Carlos P.
Validated Reviewer
Verified Current User
Review Source
content

"The complete CRM tool to manage customers and generate high-speed sales. "

What do you like best?

From Freshsales we like its features are the best without a doubt, all are linked to a single tool, the tracking of email and its user behavior avoids many problems, and its fast bidirectional mail synchronization is a unique solution for my company. I also like your phone feature, it is very helpful

What do you dislike?

After having tried several CRM softwares, we find Freshsales and there are no complaints about anything, it offers easy programming of tasks and activities, its implementation on the Web, SaaS and Cloud are of great help, and its excellent technical support means that we do not see negative things

Recommendations to others considering the product:

Freshsales has a well-designed interface that is very comfortable to use and easy to navigate. It is very well organized by subcategories, customer database and management of potential clients, we could not be more comfortable, it has everything integrated and the necessary conditions to increase the sales of your business, its price is accessible and has a free version.

What problems are you solving with the product? What benefits have you realized?

Freshsales allows us to make conversations with customers easier, we know when they open an email, or click to help us track potential customers and how it could become real according to their focus, my team quickly joined the system and has been the best for our benefits.

Henry A.
Validated Reviewer
Verified Current User
Review Source
content

"Freshsales we love it for its sales tracking system"

What do you like best?

We like the organization that grants for the management of tasks. These can be easily integrated into our email. Its integrated CRM is excellent at allowing us to make phone calls on its own, without the need to resort to other communication softwares. Your channel system has made our customer management much simpler. We like your views of business processes to be customizable.

What do you dislike?

We do not like the customer account manager to be confused with the contact manager (they look a lot like each other). We are annoyed that the column editor can not organize them by using automated filters (dates and type of sales project, for example). We have found that their customer service management tools are quite poor, as in the case of their analysis function, or the email response tool.

Recommendations to others considering the product:

Freshsales is a completely recommended service to work with large contact lists, and to track interactions with them. It is perfect for the distribution of potential clients, as well as for their evaluation. We also recommend it for the management of sales funnels.

What problems are you solving with the product? What benefits have you realized?

Freshsales has proved to be very beneficial for marketing by email, and therefore to improve the automation of our sales force. With freshsales it has become easier to manage leads, as well as sales contracts. We are also in better contact with customers, thanks to its internal chat integration.

LUCENITH F.
Validated Reviewer
Verified Current User
Review Source
content

"organizing our clients and analyzing potential customers is no longer a problem"

What do you like best?

As we were managing this software, Freshsales has excelled in effectively doing the tracking and tracking to make a timely sale. Through this software has driven our production, since in a short time makes its processes effective and timely, it is a high performance software, easy to feed and store data so that our sales are safe and efficient.

What do you dislike?

The disadvantages of this software may be that it lacks many functions, they must add more functions and tools to lead to an efficient and timely optimization, its interface is simple, its main task is to improve its interface to make it more striking and pleasant for administrators.

Recommendations to others considering the product:

Without demerit is a software with great advantages, which can help a micro and macro company, is good tools, which quickly support your company, is the best

What problems are you solving with the product? What benefits have you realized?

Freshsales can be said to be practical, with good functions, its traces are effective, it can make calls and send corporate emails, it allows us to organize our clients and to analyze potential clients.

german a.
Validated Reviewer
Verified Current User
Review Source
content

" very timely our sales, simple that makes its handling easy."

What do you like best?

We identified a progress through this software, Freshsales has been an essential strengthening for this company, through it we monitor our sales, we also identify potential customers to run our corporate businesses, it is new and practical because we can send emails, make calls, phone conversations, very timely, their traces are effective, it is agile to perform any operation.

What do you dislike?

Disadvantages would be the interface, it is very simple, they should improve it a bit more, when it is opened by means of Android mobile devices it is very slow and sometimes it does not open, they should make a light application to be more practical when driving by mobile.

Recommendations to others considering the product:

We can say that they can acquire this software without any fear, it is a very good software and it carries out organization to its follow-ups and sales management, it is very effective in carrying out each process.

What problems are you solving with the product? What benefits have you realized?

Our company is pleased with this acquisition, this software, despite the little time that has been used, has greatly strengthened our labor management, making our sales very timely, we are happy to have this software, it is very complete compared to other software similar, also has a simple interface that makes it easy to use.

jorge c.
Validated Reviewer
Verified Current User
Review Source
content

" An ideal tracking and monitoring for the sales processes of our company."

What do you like best?

We are firmly with Freshsales, a software that has helped us to effectively track our sales processes, it is good software because it analyzes and constantly monitors our potential customers, is quick to perform its operations and functions, we can send emails and that makes it more attractive for us, making telephone conversations is a great thing, it shows us the advantages of identifying opportunities, it has good reports and analyzes of our clients, it is a potential software, that we can recommend with our eyes closed.

What do you dislike?

The weaknesses are few, exporting information is something that does not allow us to do, its interface lacks more work to make it attractive, nice for administrators, it does not allow me to modify the work systems of our company.

Recommendations to others considering the product:

Easy to say that it can be an option for any company for tracking and tracing of business journeys, our sales are safe with Freshsales, and this can be an appropriate option to improve your efforts.

What problems are you solving with the product? What benefits have you realized?

Positively it is a software that has contributed to our development, it is act and functional, it is opportune for the business processes, it is practical, and it is left to manage, it solves what we need, suitable for these types of tasks.

Mateo Alejandro G.
Validated Reviewer
Verified Current User
Review Source
content

"Freshsales is synonymous with success in sales"

What do you like best?

We liked freshsales the system of tasks (tasks) with which it is extremely easy to organize the work in phases, or cycles to complete. We really like that freshsales allows the user to integrate emails to the integrated CRM tool that it brings. In addition, a great plus is that it allows you to make phone calls (it has an extensive multi-channel communication system).

What do you dislike?

We do not like that it is so limiting when it comes to the accessibility permits of each collaborator that we add to the tasks. We do not like their ability to integrate into social networking platforms, nor their ability to integrate accounts. Another problem is that it does not offer a Dashboard in which the use of kanban boards can be implemented. This would make it easier to work.

Recommendations to others considering the product:

Freshsales is one of the best Customer Relationship management and sales softwares with which we have been able to work. It is recommended to all kinds of SMEs that want to better organize their work time and their client management. Fully recommended to growing sales teams.

What problems are you solving with the product? What benefits have you realized?

The freshsales platform has given us many advantages regarding our possibilities to communicate with customers. Now our relations with customers are better distributed. Before we had problems with tracking our business processes, but this has been resolved with the use of freshsales. Its simplicity has made it easier to work.

carlos p.
Validated Reviewer
Verified Current User
Review Source
content

" One step to make our sales with Freshsales"

What do you like best?

We highlight the good representation of Freshsales software, it has contributed in our sales processes, project opportunities, tracking of customer journeys, identification of potential customers, this software has organized every step in order to make our sales, it is gratifying product because it is easy to use, practical, simple to operate, its support is fast and instantly.

What do you dislike?

Their weaknesses may be the high rates to acquire this software, they must lower their prices a little, their graphics or interface are simple, they have to improve them more thoroughly, to add more features and publish instructional videos that serve as support to help Know how to handle this product.

Recommendations to others considering the product:

If you are looking to streamline the sales area of ​​your company, do not hesitate to look for Freshsales, it is a software, very practical, complete to organize your sales and your projects in an immediate way and without so many complications.

What problems are you solving with the product? What benefits have you realized?

It can be said that it has been a great opportunity to have this software, it has allowed us to strengthen our relationships in a short time, it has organized and structured our sales, it is a good software, a good tool.

eusstorgio j.
Validated Reviewer
Verified Current User
Review Source
content

"Monitors projects with freshsales very effectively"

What do you like best?

Freshsales has incurred many advantages for our company, we can immediately track any sales project within our company, its follow-ups have been the primary guide for the search of contacts or potential customers, its reports are good and it reflects us quickly what we have pending, sending emails is easy, its management is effective and timely, no doubt this software is very good.

What do you dislike?

As everything has disadvantages like not a few tutorial videos that this software has, when we started to manipulate this software it was difficult for us since we did not have support from someone to advise us in the operation of this software, its interface is very simple, they need improve it

Recommendations to others considering the product:

If you want to implement user-friendly software, very intuitive to track and trace sales opportunities and potential customers, this software is the right one, very appropriate to do all these types of processes for a company.

What problems are you solving with the product? What benefits have you realized?

It has been very helpful and support to have this software, it monitors the projects to be followed very effectively, by means of its simple functions it allows us to manipulate it in an easy way.

oswaldo r.
Validated Reviewer
Verified Current User
Review Source
content

" freshsales an immediate solution for the follow-up of our tasks."

What do you like best?

We have introduced Freshsales to our company in order to advance in the matter of the organization of our clients and projects, we feel comfortable with this software because it has allowed us to timely monitor the progress of our sales or business, apart from being a good component because through this software we have established a high progress of our efforts within the company, it is very optimal operation of this tool, it has good functions, it is a light software and offers a safe environment.

What do you dislike?

It should be noted that there are few insolvencies that this software has, they must improve its interface, which is more practical and pleasant to the user, it also lacks more features to be complete and the company feels more supported with this software.

Recommendations to others considering the product:

We remember that it has an easy-to-use interface, follows the projects in an efficient and organized way, helps maintain the relationship between the client and the company, provides an excellent quality service, and has adjustable prices for any business

What problems are you solving with the product? What benefits have you realized?

We loved the fact that it could take the monitoring and monitoring in an effective, easy and safe way, the interaction between client and administrator is something great to finalize some pending projects of the company.

lazaro p.
Validated Reviewer
Verified Current User
Review Source
content

" Freshsales, monitoring and management immediately."

What do you like best?

It is very important to have Freshsales as it directs and tracks the journeys of our clients, carrying out follow-ups and managing future businessmen, it can allow making calls and sending emails to potential customers, it makes reports and detailed analysis of our customers, can be supported by email, is suitable to optimize our sales and streamline work processes.

What do you dislike?

Freshsales as all software has weaknesses or disadvantages, as to modify some process sometimes becomes complicated, it is a tool that has a very basic, simple interface, should adapt or implement more themes or improve the interface to make it more attractive for the administrator

Recommendations to others considering the product:

We love the way that it is an almost complete software, economic for its acquisition, practical to manipulate it, very good in terms of handling information of our clients, it has helped to reach our objectives and goals, we entrust it to any company that wants to acquire it .

What problems are you solving with the product? What benefits have you realized?

It is just good, it saves us time and money in every process that is done, it carries out an effective follow-up, it traces the clients in a timely manner, it is not so difficult to handle or manipulate, it has good characteristics according to what is required.

Jesus Armando G.
Validated Reviewer
Verified Current User
Review Source
content

"Freshsales is ideal for sales management"

What do you like best?

Freshsales we like many things. First, we like how excellent it is for the application of systematized evaluations to each client of the business. Second, it is excellent for the application of marketing campaigns, and for the management of internal sales. Now, freshsales allows us to make recordings of the calls we have with our clients.

What do you dislike?

We dislike the fact that freshsales does not serve so much for the automation of the sales force, since it does not allow us to directly organize customer databases or generate proposals for the automation of sales. It does not allow to manage sales commissions, nor to carry out forecasting, that is, sales forecasts. Your sales management system in the field is very unwieldy. Its user interface is not very comfortable.

Recommendations to others considering the product:

First of all, we recommend using freshsales for the management of potential clients, and to follow up on the customer assistance services that may be offered. Freshsales is certainly highly recommended to handle sales funnels (also called pipelines). It is also advisable to carry out marketing campaigns by email.

What problems are you solving with the product? What benefits have you realized?

Thanks to freshsales we can follow customer support in the most organized way possible. It's pretty good for online customer management. At least, it offers a live chat tool with these, and allows us to carry out an adequate response control via email, with which we had problems before.

roberto carlos g.
Validated Reviewer
Verified Current User
Review Source
content

" Freshsales a quick way to monitor our sales."

What do you like best?

Freshsales has firmly changed our company in terms of our sales, it allows us to visualize our potential customers, who are available to make such a sale, we identify the opportunities, through follow-ups to our clients, this is achieved with a massive tracking of sales progress The supports can be done by email, manage customer service in an efficient way, you can chat with customers, receive calls, send emails, many things that makes it easier to project ourselves to be a better company through this important software that It's for us.

What do you dislike?

As everything has weaknesses, one of them is its visualization, the interface is very basic, they must also improve their characteristics to deepen more the processes that are carried out to make a more timely sale. Something that caught our attention is that it does not allow the export of information.

Recommendations to others considering the product:

There are thousands of softwares that can have many functions, but this software has a lot of potential, nice to say that in a short time when we acquired it, it gave us more data and helped us to optimize our sales.

What problems are you solving with the product? What benefits have you realized?

It transmits confidence when carrying out our processes, because we make sales faster and easier. We think it's great to have this software, this product is fascinating, but they have to improve it a bit more

Daniel Ernesto R.
Validated Reviewer
Verified Current User
Review Source
content

"Freshsales is perfect for tracking customers"

What do you like best?

We like very much the task system (tasks) of freshsales, since it allows us to organize our progress easily. We like the platform's ability to integrate into emails, and chats with customers, due to its integrated CRM. Something we also like about freshsales is that it has a wide capacity to make phone calls without having to access third-party software.

What do you dislike?

We do not like that the number of collaborators for each task is so low. That makes it a little complicated to keep track of who participates or not in each stage of the project. We think that it is quite limiting with the accessibility permits to the information, and the importation of accounts takes a long time to process each account.

Recommendations to others considering the product:

Our sales team is very satisfied with the use of freshsales. It is highly recommended for mobile devices, especially with its excellent access from Android. We highly recommend the use of freshsales to handle responses to customers via email, and to record calls with good quality. Fully recommended to handle leads.

What problems are you solving with the product? What benefits have you realized?

With freshsales we have achieved many advantages when communicating with our customers, because it has many channels through which we can contact them. Before we had enough problems to make visual follow-ups to our sales processes. This was mainly due to the fact that the CRMs we used did not have good integrations for sales management.

dantya margarita c.
Validated Reviewer
Verified Current User
Review Source
content

" easy and safe our sales with freshsales"

What do you like best?

Our company is assuming a challenge to optimize its functions, for this reason we acquired this software, as it was implemented we saw the improvement in terms of our sales as it is being managed in an organized way to our customers, it is a complete software, easy to use, performs very optimal follow-ups, offers a good technical assistance service

What do you dislike?

One of the shortcomings of this product or software is its user interface, they should improve it, it is very basic and should change its appearance, it lacks more features to have a better service, it does not allow uploading files in bulk, the alarms are not custom

Recommendations to others considering the product:

We can say that it is a good product, sales makes it very optimal, fast and it is very practical to use, it is a safe software, it has good characteristics that allows us to organize our work projects

What problems are you solving with the product? What benefits have you realized?

It has been very helpful, it immediately tracks our relationship with our current customers, it is a good product that has streamlined our work, saving money and time. The synchronization of the activity helps us to keep track of the problems that our customers have had with our products.

jorge alberto o.
Validated Reviewer
Verified Current User
Review Source
content

" A reliable product for our sales and customers"

What do you like best?

Primarily this software has driven our sales, through its features has organized our customers, is a complete software, easy to use cash for the monitoring of our processes, offers an excellent assistance service, has the ticket system where they offer them by chat and by phone

What do you dislike?

One of the shortcomings of this product or software is its user interface, they should improve it and change its appearance, it lacks more features to have a better service, it does not allow uploading files in bulk, to export presents problems, low quality with its interface, very basic reports the alarms are not personalized

Recommendations to others considering the product:

Make sales is very timely, is very practical, easy to use, and allows us to make our sales safe and reliable, very good product despite its weaknesses

What problems are you solving with the product? What benefits have you realized?

It is very practical for its use, it has allowed us to expand our clients in an organized way, it tracks our relationship with our current clients, The synchronization of the activity helps us to track the problems our clients have had with our products

sandra milena c.
Validated Reviewer
Verified Current User
Review Source
content

" Freshsales, an organization of our clients in a safe way."

What do you like best?

It has been very helpful because it has greatly improved our sales, allows us to save my time and resources automatically assigning leads, it is a software of high confidence, it is practical when manipulating it, it is very easy to use and helps us make sales and profitable for our company.

What do you dislike?

Manipulating this software has been many mishaps in terms of the speed of its functions, I would like it to be a little faster. In addition, our customers are asking to establish an integration with Facebook and social networks and it has not been possible. Its appearance is very simple, it needs to enter several topics to make it more attractive to the editor, it does not allow to configure the alarms

Recommendations to others considering the product:

It is very practical when organizing our potential clients, and take a safe sale

What problems are you solving with the product? What benefits have you realized?

It is a good software, it allows you to monitor the performance of your team's tasks, specify the sales made daily

Diego R.
Validated Reviewer
Verified Current User
Review Source
content

"Freshsales is quite well focused on sales management"

What do you like best?

What we liked the most until the moment of using freshsales is the ease with which we can manage our potential customers. It is excellent for managing client territories for banking, and for managing customer assistance follow-ups (when they are online, it should be noted). Offers excellent management of internal sales campaigns, and allows you to make call recordings.

What do you dislike?

It does not allow us to manage marketing or resources for banking clients, and it does not offer a good segmentation system for potential clients. However, freshsales does not allow automatic markings on its CRM tool, nor does it allow the user to monitor the influence, or expenses and households. It is quite limited for the sales force automation, since it does not allow us to directly manage client databases, nor do we anticipate sales.

Recommendations to others considering the product:

Freshsales is a crm of the most recommended to perform sales management. We like how easy it is to segment contacts, and also manage sales funnels, so we recommend it a lot for this. It is also excellent for storing important documents, and its tool is recommended to be comfortably communicated with other team members.

What problems are you solving with the product? What benefits have you realized?

With freshsales we have had many benefits, mainly because it allows us to better organize our marketing campaigns by email, and to carry out a correct sales administration in the field. It allows to manage performance metrics, which has been quite profitable.

Johan Alexander O.
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Verified Current User
Review Source
content

"Freshsales greatly increases our sales force"

What do you like best?

Freshsales is an excellent and very attractive crm due to the fact that it allows us to analyze the attention that is given to the client, and because it allows us to manage the internal sales system. It is very good to manage marketing campaigns, and to review the performance metrics of each client online. Your email marketing application is very good, just like your live chat tool.

What do you dislike?

Something that has bothered us from the beginning with freshsales is how complicated it is to distribute to our potential clients, because their segmentation tool is a bit limiting, and you can not do a good follow-up of interactions. Your ability to import large databases from Microsoft excel is quite limited. It does not allow tracking expenses and influences of customers for banking.

Recommendations to others considering the product:

We highly recommend using freshsales when dealing with sales funnels, since this management is very fast and organized. We highly recommend its use to keep us properly communicated with each client, and to conduct marketing campaigns by email. It is excellent for analyzing customer service.

What problems are you solving with the product? What benefits have you realized?

Thanks to freshsales our sales automation campaigns are more successful than ever. It has been excellent for marketing by email, and for sales management in the field. It has also been very good to keep a good control of answers by email.

Emmanuel Jesus M.
Validated Reviewer
Verified Current User
Review Source
content

"Freshsales will improve your sales intelligence"

What do you like best?

The freshsales task execution system is excellent, very easy to manage. We like that it allows to make telephone calls without having to go to external services. Freshsales allows adding collaborators to the list of tasks, so that the work is more fluid. A point that we like a lot about freshsales is that it allows adding collaborators to the task lists, which makes management more fluid.

What do you dislike?

It is quite deficient in terms of importing accounts and contact databases from excel. It does not allow us to properly track the status of each business, and your android application is quite slow, especially when it comes to synchronize. Regarding the permissions that the administrator can grant to the collaborators, these are a bit limiting with the content customization.

Recommendations to others considering the product:

We highly recommend using freshsales for their good and varied communication channels, which summarize the traditional interactions (email, chat and phone calls) in a single platform. It is excellent for concise management of potential customers, and for getting a good import of customer accounts.

What problems are you solving with the product? What benefits have you realized?

We had a lot of problems looking for a service that offered a quality CRM, which would allow us to correctly guide the sales force. Thanks to freshsales we can better define our potential customers, and we can communicate more easily with our customers. Thanks to freshsales we can better define our potential customers, and know which ones are best for us.

Rosario M.
Validated Reviewer
Verified Current User
Review Source
content

"Freshsales has greatly increased our sales force"

What do you like best?

It is very good to carry customer databases in a massive way, and to carry out marketing automation campaigns by email. Your sales training meeting management is excellent and easy to carry, so it lends a lot for this. Your system of goals and quotas is excellent. Something that we liked from the beginning of freshsales is how comfortable it is to manage contacts.

What do you dislike?

We are disgusted with how complicated it can be to use freshsales on mobile devices, as it is not well optimized for this. We do not like not being able to do ERP, and that material needs planning (MRP) is so slow that it takes a lot of time away from work. Your e-mail integration is a bit slow.

Recommendations to others considering the product:

Fully recommended to handle manufacturing processes. This is because it allows to review and manage the quality and safety of the products in a detailed and organized manner. It is good for managing clients online, because it allows categorizing them, and tracking them as organized as possible.

What problems are you solving with the product? What benefits have you realized?

There have been no problems of any kind that we had to solve using freshsales, but the truth is that it has benefited us a lot by allowing us to analyze our customer service, and to be able to track the performance metrics of each employee. Freshsales has also shown us great benefits by allowing us to make phone calls without using external platforms.

Bruno F.
Validated Reviewer
Verified Current User
Review Source
content

"Freshsales: sales optimization for your website"

What do you like best?

Freshsales helps a lot in the development of databases for product marketing. Your CRM system includes not only organization for databases, but also calls and instant messaging. In addition, it is excellent for tracking sales automation.

What do you dislike?

Its multi-user management is very superficial, so the collaborators can only collaborate with some very specific tasks, without significant contributions. It maintains a static structure, does not offer personalization options so the format tends to be exhausting.

Recommendations to others considering the product:

Freshsales provides the user with the ability to define a more detailed profile for their consumers. Through its tools you can position or increase sales. It also facilitates interaction with the user's audience by implementing CRM tools that fit the preferences.

What problems are you solving with the product? What benefits have you realized?

It has a very comfortable UI which makes it easy to work with it. In addition, its communication tools have excellent optimization in any type of device. Freshsales can also be used for email marketing through newslettering.

Josibeth G.
Validated Reviewer
Verified Current User
Review Source
content

"Freshsales is an excellent CRM for sales teams"

What do you like best?

We love how easy it is to use freshsales. This "sensitive CRM" offers a good combination of traditional communication methods (email, chat and phone calls) so that the communicative experience with the client is as wide as possible, without the need for external programs.

What do you dislike?

Its configuration of permissions for collaborators is very limiting, because it does not allow to give them much freedom. It is not good for importing databases from external services (nor for exporting them). Your customer segmentation system is slow and does not offer enough information.

Recommendations to others considering the product:

Freshsales will be useful to both small and medium businesses, thanks to its extensive customer management. It is highly recommended to manage leads, and to review your activity on the web. Thanks to Freshsales you will be able to get much more out of the visualization of your business in process. We recommend it.

What problems are you solving with the product? What benefits have you realized?

Thanks to freshsales our customer management is much simpler and more coordinated (when it comes to group collaborations). Before we could not do correct visual tracking of all business processes, but luckily with the use of freshsales this is no longer a problem.

Liv B.
Validated Reviewer
Verified Current User
Review Source
content

"Freshsales is the application that every sales team needs"

What do you like best?

It offers a good system of tasks with which we can easily organize. We like that we can manage contacts and that emails and chats can be integrated into the CRM tool. Freshsales also has the ability to make phone calls without using other applications

What do you dislike?

It allows adding a certain number of collaborators to the tasks, but these are limited to a very basic management permission configuration, so it does not end up being so useful. The import of accounts is slow, with little retail filters and does not offer a good edition of columns

Recommendations to others considering the product:

We recommend learning to highlight and define which are the most solid potential customers, that is, those who are most ready to buy our products. We recommend your app for android. It is easy to use and is properly organized

What problems are you solving with the product? What benefits have you realized?

Freshsales offers us great advantages in terms of communication with customers. It is a multi-channel platform with which we can now be in constant contact with them. A recurring problem was to be able to make a good visual follow-up of the business process, but thanks to Freshsales we have been able to solve it

JESUS O.
Validated Reviewer
Verified Current User
Review Source
content

"A positive impact with Freshsales to make our sales fast"

What do you like best?

It is very nice to let you know that Freshsales has been very helpful since it allows us to optimally make sales, negotiations and interactions between customers and our company, it has been very useful because through it we have updated with the organization of This company, its characteristics are good, very light and that makes it fast when you drive.

What do you dislike?

There are few things that we dislike about this software but there is something that requires improvement and its interface is very simple, another is that they try to improve the configurations of the alarms or can configure them by oneself, it does not allow to export information

Recommendations to others considering the product:

We recommend it because through it, it allows us to make our sales in an optimal, fast and safe way.

What problems are you solving with the product? What benefits have you realized?

we feel happy because it is progressively improving the processes of our company with the help of this software, freshsales has contributed a lot in terms of sales

JAIME E.
Validated Reviewer
Verified Current User
Review Source
content

" With Good Characteristics Freshsales is your best option for sales"

What do you like best?

It is very reliable to have Freshsales because it optimally performs our sales, it helps us to fill our processes with great precision and that makes us very happy because through this software we have advanced and we reflect a correct projection, our negotiations are precise where we facilitates a secure sale.

What do you dislike?

There are few things that we dislike this software, one of things that should improve is its interface to make it more pleasant for the administrator, we have analyzed this product and lacks many functions and features and should choose to improve each day more, to that is more attractive to acquire it, they must find a way to download the plans so that it is more feasible to acquire it.

Recommendations to others considering the product:

We recommend this software as it improves your company's sales processes in the short term

What problems are you solving with the product? What benefits have you realized?

There are many things that are contributing this software so that we can progress as a company, one of them the quick way to make sales, its functions make us optimize each process of our company.

maria f.
Validated Reviewer
Verified Current User
Review Source
content

"High reliability of Freshsales for our sales processes"

What do you like best?

It is very important to have this software since it optimally improves our negotiations and customer / company interactions, it is easy to use, it gives us the way to make sales fast and effective, it is profitable to acquire this program because its interface is nice, it is very balanced in the way it does processes, it is light and reliable

What do you dislike?

We see many flaws in their characteristics, the interface should improve it, your reports should add more information to be more complete, it does not allow us to configure the alarms to our accommodation. They should do an update or add more functions to make the service optimal.

Recommendations to others considering the product:

It is a good software because it is doing us optimally our sales processes and interactions with our customers

What problems are you solving with the product? What benefits have you realized?

It has given us the opportunity to organize our sales processes, the interactions with our clients in a balanced, fast way and thus guarantee a good service. This Software makes us see through a monitoring to identify potential customers and offers minutes for our company

RODRIGO V.
Validated Reviewer
Verified Current User
Review Source
content

" Easy to use to optimize your company"

What do you like best?

for this company has contributed a lot this software because it has allowed us to optimally guide our negotiations and interactions with customers, it also helps us keep track of potential customers, it has been very useful because it has balanced our organization of the management of sales

What do you dislike?

we dislike it because it lacks many functions or features that would be very helpful for processes, when you want to upload some file you do one-to-one instead of doing them simultaneously to make the process more optimal, you must improve the reports to have better information when reading the data

Recommendations to others considering the product:

Improve the interface and add more features so that it can be more optimal for companies

What problems are you solving with the product? What benefits have you realized?

Through this product or this software, we have improved sales in a timely manner since this software optimizes the processes of our company through its functions. It is of the utmost importance, since through the monitoring of our contacts, it has determined to identify potential customers and offers from our customers.

marcos g.
Validated Reviewer
Verified Current User
Review Source
content

"Freshsales is the perfect solution to help our customers and manage all our relationships"

What do you like best?

we love that we can link the system with my email, it facilitates many situations and I can be aware of its operation. the software is very light which makes sales more fresh and abundant

What do you dislike?

for our company analyzing this software we are disgusted that when we want to modify my system of my works it can be a bit complicated for us, since it can not configure the alarms, it lacks many features

Recommendations to others considering the product:

This is a good opportunity for you to acquire this product as it optimizes the databases of your contacts and has good features of easy handling

What problems are you solving with the product? What benefits have you realized?

is resolving the optimization of sales by this means, streamlines processes since it has search filters, very timely way the database of our contacts. It is very broad with the membership since with only one I can include ten of my employees and clients and it is something that very little systems have included.

Sagar C.
Validated Reviewer
Verified Current User
Review Source
content

"Makes life easy for us salesfolks at Chargebee"

What do you like best?

Ease of use, speed, integration with GetAccept, Tasks, Reports. Bulk email and email tracking, workflows.

Most importantly the ability to see all Freshdesk support tickets at the contact, account and deal level.

The mobile app is amazing, I use it a lot to update my notes, make calls on the fly.

What do you dislike?

Finding duplicates works/searches based on the name and not the email domain. This is something which can be improved. Email sync with Gmail breaks some times and I have to connect it again. This could be because of a lot outbound we're doing and email bounce rate might be the reason.

What problems are you solving with the product? What benefits have you realized?

Sales effectiveness right from the top when a visitor is on our website to a lead > opportunity > customer.

Joel C.
Validated Reviewer
Verified Current User
Review Source
content

"Simple to start using, but has a deep set of features"

What do you like best?

The onboarding experience was very helpful. Gmail integration is a huge timesaver. The user interface is simple and information dense.

What do you dislike?

No strong dislikes yet, but I've only been using it around 6 weeks and I haven't deeply exercised any advanced features. I wish there was a way to retroactively bring an email into FreshSales, maybe via the Gmail add-on they already have.

Recommendations to others considering the product:

Take full advantage of the excellent technical support and onboarding. They are ready to jump in and help you figure something out.

What problems are you solving with the product? What benefits have you realized?

Much better sales pipeline and deal management than our old system of notes, docs and spreadsheets. I can much more easily see at a glance the overall status of our pipeline and which items need my attention.

NATALIA C.
Validated Reviewer
Verified Current User
Review Source
content

"Very rewarding to have Freshsales for our fast and safe sales"

What do you like best?

We are convinced that acquiring this product is of great help for this company, has drastically increased sales in an efficient and timely manner, is easy to use for our operators or software administrator, you have functions that are truly necessary for these processes, its characteristics are excellent

What do you dislike?

there are very few shortcomings or weaknesses that this software has, one of those weaknesses is that its reports are incomplete, they must be improved, the interface is very basic, it does not allow us to export information.

Recommendations to others considering the product:

we recommend it because it allows us to make sales in a quick way and optimize our services, saving us time and money

What problems are you solving with the product? What benefits have you realized?

he practically helped us a lot because it allows us to organize our sales and thus allow us to have a better control of the pending activities.

Chinmay A.
Validated Reviewer
Verified Current User
Review Source
content

"Easy to Use Sales CRM with great features"

What do you like best?

Freshsales has reliable and no nonsense platform to use. Pipeline and direct call log feature is great to operate on the go from a smartphone. Also email forward feature is better than other CRMs I have used for Sales Management. Best Free and Low Cost all feature CRM with tons of simple possibilities.

What do you dislike?

The only CRM i could compare and say that it is better in few aspects than Freshsale, is Prosperworks.

Prosperworks is pretty simple and straight forward for businesses like us using G Suite. Another feature that I did not like on fresh sales is the amount of manual data entry we have to do to get into a considerable Lead and Prospect entry process.

Recommendations to others considering the product:

Please integrate lead capturing like in Prosperworks.

Also, the Smartphone app design needs to learn to be more simplistic and easy to use. It is much better than others but can be better, I loved the same for Prosperworks.

What problems are you solving with the product? What benefits have you realized?

It has been almost 4+ months of using Freshsales. Lead management for our business has increased 3 fold in efficiency.

VIGIL V.
Validated Reviewer
Verified Current User
Review Source
content

"Good for Starters, but lacks detailed reporting that is required"

What do you like best?

One of the best things about Freshsales is its deals page, this gives us a birds-eye view of the entire sales pipeline for the month.

And for salespeople it became easier to prioritize and segregate deals based on their usecase and probability of closure.

Another thing we liked was the ability to autoasign / distribute leads to all the sales people available. That saved a lot of development time which we would have wasted.

The integration with Freshcall made it possible to track all sales calls , which was essential for us since our entire team is inside sales and conversation over a call needs to have certain quality standards. The integration allowed us to associate each call to a deal/contact based on their phone number. Which made it easier for our quality to check the same.

What do you dislike?

Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights.

There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose

Unable to filter Deals in the pipeline view beats the entire purpose of a pipeline view

Recommendations to others considering the product:

wait for it to evolve another 6 months should be good,

What problems are you solving with the product? What benefits have you realized?

We have been using Freshsales for sales and lead tracking, especially for our inside sales team. Another thing we wanted was detailed analysis and reporting which Freshsales lacks.

From benefits point of view, it was easier to track our sales lifecycle. We have been able to fathom the resources required for our sales volumes and adjust the manpower and shifts accordingly

Chris B.
Validated Reviewer
Verified Current User
Review Source
content

"Better by the day"

What do you like best?

It seems like the developers are receptive to updates and changes. We've identified some shortcomings and they've accommodated our requests most of the time. A good example was the lacking formatting tools for creating emails or email templates. Might have already been in the pipeline, but shortly after asking them about it, they had a greatly improved tool in place.

What do you dislike?

Seems like we're helping to develop the software. To be fair, my purview is more with the email and email template side, although I have seen how the CRM works. I have worked with our internal integration expert, and he has been able to make connections between FreshSales and other tools, but it's not always easy.

What problems are you solving with the product? What benefits have you realized?

Empowering our new sales team with a fresh CRM, running call campaigns, filtering in leads from disparate sources, and sending occasional email campaigns.

Albert H.
Validated Reviewer
Review Source
content

""CRM for Business""

What do you like best?

Freshsales has a well-planned interface that is truly agreeable to utilize and simple to explore. It is very efficient by subcategories, client database and the board of potential customers, we couldn't be progressively agreeable, it has everything incorporated and the important conditions to build the offers of your business, its cost is open and has a free form. Freshsales arranges and tracks the undertakings of our clients, doing consequent meet-ups and regulating future associations. It can empower making calls and sending messages to potential customers, it impacts reports and ordered examination of our customers to improve our arrangements and streamline work shapes.

What do you dislike?

I haven't yet gone over a specific confinement in Freshsales. Up until now, so great!

Recommendations to others considering the product:

The general experience is incredible and it's consoling to realize that the help group are so useful. Keep your group profitable and hold customers, call customers legitimately from CRM and a point by point outline of leads and clients. I recommend!

What problems are you solving with the product? What benefits have you realized?

With Freshsales we have a superior followup and speedier reactions to messages. We are rapidly picking up bits of knowledge into our business channel and how to help our customers all the more deliberately. This gives more an incentive to the business and our customers.

Jose B.
Validated Reviewer
Verified Current User
Review Source
content

"Getting closer to our customers"

What do you like best?

The ability to save all the customers information, including calls, messages, address, websites.

Creating tasks really helps a lot when you have plenty assignments a day.

The link between Freshsales and Helpdesk is really helpful when connecting both platforms.

This platform is really intuitive and easy to learn how to use, even if you learn all by yourself you will not have any problem.

What do you dislike?

The platform is kind of heavy and makes the webpage slow most of the time.

Sometimes you don't get to see a contact full information.

You should prepare some kind of presentation for us users to find things easier, some of us are a little new to these kinds of platforms.

Recommendations to others considering the product:

Use the trial, but you will love this platform, for real.

What problems are you solving with the product? What benefits have you realized?

Having the more information possible in one place.

It eliminated the need to have a bunch of files with contact information for the customers

Samuel G.
Validated Reviewer
Verified Current User
Review Source
content

"I've using it for a year"

What do you like best?

The best thing is to keep track of all the activities you made with your customer. It helps us a lot when trying to reach all the goals our boss propose us. Also, it helps us know how to close a deal. It has a lot of information on it, it has easy to read tutorials on the data base.

What do you dislike?

It is hard to work with it when the Internet connection start decreasing. Meaning that you need to have the best internet connection ever. Sometimes it gets crazy when trying to get the data base. Also, we cannot export the .CSV information from the data feed sheet we have. That is something hard to use.

Recommendations to others considering the product:

They have to take time to read all the data they provide. It has a lot of tutorials in them.

What problems are you solving with the product? What benefits have you realized?

Is possible to keep track of the deals or new leads we are working with. It is hard to do that on paper. Also, we learn how to send cool emails to our clients

CARLOS O.
Validated Reviewer
Verified Current User
Review Source
content

"a good alternative to manage our customers"

What do you like best?

we like the way we have optimized our services, we have increased our sales, handle messages and notifications in a real and fast way, efficiently manage relationships with our customers, it is a lightweight and fast software which makes it efficient for we. It seems great to us since we link the email system and through this improves the relationship with customers

What do you dislike?

we dislike that this software lacks many functions and features that can improve the processes for our clients, its interface is regular should improve a little more

Recommendations to others considering the product:

improve the interface and add more features to improve workflow

What problems are you solving with the product? What benefits have you realized?

is giving us a wide assistance to streamline our processes through its characteristics that are of utmost importance for our company, it is easy to use and saves us time.

John Edison R.
Validated Reviewer
Verified Current User
Review Source
content

"Excelente herramienta de gestión comercial y clientes"

What do you like best?

Excelentes herramientas para la gestión de prospectos y leads, particularmente las funcionalidades de centralización de comunicación con los clientes y el avance automático en el pipeline del cliente ayudan en gran medida a organizar el flujo comercial de cualquier compañía.

Las características de personalización según el negocio que lo desee utilizar permite que se adapte fácilmente a cualquier lógica de negocio o flujo que exista.

What do you dislike?

Posiblemente la única funcionalidad que no me gustó es el hecho que al vincular una cuenta de correo se realiza un escaneo automático de dicho correo lo que genera una serie de conversaciones que posiblemente no estén relacionadas con el flujo comercial.

Recommendations to others considering the product:

Recomiendo evaluar las caracteristicas de la plataforma, particularmente evaluar el módulo de personalización ya que aunque las funcionalidades que se encuentran en la versión base son super buenas, si efectivamente se utiliza un poco de tiempo en la personalización se logra llegar a un grado adicional de satisfacción.

What problems are you solving with the product? What benefits have you realized?

Mejora del proceso de comunicación con nuestros clientes, gestión de prospectos, leads y seguimiento particularmente la gestión de estos solía ser realizada por cada asesor de ventas, sin embargo esto hace que la atención de dichos clientes se descentralice y sea difícil de organizar, validar y controlar, al utilizar fresh sales se logra que todo el equipo comercial esté alineado en una misma dirección lo que finalmente permite una gestión centralizada y que en todo momento se conozca el estado de nuestros clientes.

Ankit T.
Validated Reviewer
Verified Current User
Review Source
content

"Perfect for an SMB I Easy to Setup I Easy to Use I Easy to Integrate"

What do you like best?

Ease of use. Hands Down. We tried multiple CRMs (Agile, Copper, SalesforceIQ) but nothing came close to Fresh sales for its ease of use and the features.

Second would be Customer Support. I could literally just start a chat in 2 clicks from within the product and would get a reply in a few minutes. I was able to set up the entire system in 2 days.

What do you dislike?

1. The Chrome/Gmail extension can be better. It gets the job done though.

2. Link Tracking - While multiple link tracking is available, I cannot determine which link was clicked by the recipient.

Recommendations to others considering the product:

If you are looking for multiple products (CRM, Chat, Marketing) then Freshworks is the best option. The learning curve for each product is minimal once you get a hang of one of their products.

What problems are you solving with the product? What benefits have you realized?

Integration is the key while using Freshworks suite of products. We are using Freshsales, Freshchat and Freshmarketer. The integration is so easy and useful. One example is I can manage both the CRM and the Chat from Freshsales.

Chris O.
Validated Reviewer
Verified Current User
Review Source
content

"An upgrade with simplicity, not bloat."

What do you like best?

Starting my new position, one of my questions for my interviewers was "What is your CRM solution?" I got a grin in return, and then they told me about Freshsales, which I had never heard of before. With a support-heavy, and sales-heavy background with many companies over the last 15 years, I've seen a LOT of CRM tools, all the way up to the big bad Salesforce.

While Salesforce can do an awful lot, the train-up time for that beast is ridiculous, and there's more 'work-arounds' than actual 'working' much of the time. I sat down with Freshsales with no documentation or training, purely for the purpose of figuring out what I was in for.

One day later, I've not only got a workable solution for how to work through my predecessor's backlog, and it's sorted, with customization options already spinning in my head to try. One week later, simply clicking through the options make it clear how to do something, without even needing extensive manual reading, even though they're there for me.

What do you dislike?

The only real dislike that I have is that I was unprepared for having something so intuitive in design. I had a hard time adjusting to things being simple, and keep finding answers right in front of my face when I'm used to slogging through submenus and options to find a path to what I'm looking for.

Recommendations to others considering the product:

If you can get away from SalesForce to this, you're going to be really happy with the simplicity involved.

What problems are you solving with the product? What benefits have you realized?

I took over a position that had been neglected for months, resulting in a backlog of leads, contacts, and interest in our product. With 0 training on Freshsales, I quickly found multiple ways to sort, contact, and track things the way that would work for ME, and I've realized that this is going to make training someone else 100x easier because it works with MY workflow, not the other way around!

aliskair d.
Validated Reviewer
Review Source
content

" Make our sales and processes quickly is no longer a problem"

What do you like best?

We realized that it has many advantages because it allows us to track our processes, monitor and follow clients to carry out any negotiation, also through emails we can communicate and address our potential customers, we can make phone calls in an effective and direct way to each user , has good reports to visualize each step that has been made with this software, customer support is effective and fast, it is easy to manage and perform the typing.

What do you dislike?

The weaknesses of this software is has many restrictions to make some change of our whim, we can not edit the alarms, to export is difficult, it lacks some functions to be complete and more profitable.

Recommendations to others considering the product:

We can say that it would be great if any company had this software, it is easy to use and generates progress for any company because of its operation that helps to be easier and active any company, since it makes sales in a timely manner.

What problems are you solving with the product? What benefits have you realized?

For us it has seemed very good software, it is easy and our administrators think it is great because it organizes and facilitates having accurate and timely information, it is a truly attractive platform for the administrator, it allows us to quickly carry out our sales and processes to execute

Judith B.
Validated Reviewer
Review Source
content

"Try and see for yourself a great product"

What do you like best?

We like the association that gifts for the administration of assignments. These can be effectively coordinated into our email. Its coordinated CRM is phenomenal at enabling us to make telephone approaches its own, without the need to depend on other correspondence programming projects. Your channel framework has made our client the executives a lot more straightforward. We like your perspectives on business procedures to be adjustable.

What do you dislike?

The impediments of this product might be that it needs numerous capacities, they should add more capacities and instruments to prompt a proficient and auspicious enhancement, its interface is straightforward, its principle errand is to improve its interface to make it all the more striking and wonderful for directors.

Recommendations to others considering the product:

Without bad mark is a product with extraordinary focal points, which can help a miniaturized scale and large scale organization, is great devices, which rapidly bolster your organization, is the best

What problems are you solving with the product? What benefits have you realized?

Freshsales has demonstrated to be valuable for showcasing by email, and in this manner to improve the mechanization of our business power. With freshsales it has turned out to be simpler to oversee leads, just as deals contracts. We are likewise in better contact with clients, on account of its inner talk joining.

Ujjwal A.
Validated Reviewer
Verified Current User
Review Source
content

"Know your Sales & your Customers - Inside Out"

What do you like best?

It seems to have improved rapidly. You will find that it has a mix of every Sales CRM out there in one. Anything relevant to a contact can be found on the detailed page. Your interactions with other people not in your contact list automatically get added to the leads. Each organisation is well represented as an account for a sales person to continue reselling and maintaining relationship with the people connected to that account.

What do you dislike?

Contact sync is missing. We need to rely on Zapier to sync with Google. The price starts to look expensive when you go higher up on the plans. IOS app is still not formatted for iphone X and lacks the polished look.

Recommendations to others considering the product:

If you don't get overwhelmed with too much information at once, then Freshbooks will be your final choice. What I didnt understand is why they don't sync past email when they adopt 2 way sync in general. The feature that auto searches social handles based on the email id of the contact was very useful. The IOS app still lacks the feature rich UI that web interface provides.

What problems are you solving with the product? What benefits have you realized?

Distinguishing between a lead and a contact while keeping an excellent record of both. Creating some automation based on the interaction with clients.

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