# Freshsales Reviews **Vendor:** Freshworks **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,233 ## About Freshsales Freshsales is an easy-to-use, AI-powered sales CRM software. Trusted by 65,000+ businesses worldwide, Freshsales CRM helps sales teams attract quality leads, engage in contextual conversations, grow sales pipeline, boost conversions, and power productivity. Freshsales CRM provides a 360-degree view of contacts and accounts to empower sales teams with context to sell better. Sellers can manage sales pipelines to visualize deal progress and define and track sales targets. Sales teams can effortlessly engage with prospects and customers with the built-in phone, email, and chat capabilities. Advanced automation features like workflows and sales sequences boost sales productivity and ensure better prospecting. Freddy AI in Freshsales helps sellers draft contextual sales emails, receive actionable deal insights, and never miss out on revenue opportunities. ## Freshsales Pros & Cons **What users like:** - Users find Freshsales notably **easy to use** , appreciating its clean interface and user-friendly training resources. (103 reviews) - Users value the **user-friendly interface and abundant features** of Freshsales, highlighting exceptional customer support and integration options. (70 reviews) - Users find Freshsales to be a **helpful CRM tool** that effectively tracks business development leads and pipelines. (55 reviews) - Users value the **responsive customer support** from Freshsales, enhancing their experience throughout onboarding and usage. (50 reviews) - Users love the **intuitive design** of Freshsales, making it simple to navigate and customize effectively. (41 reviews) - Users value the **easy-to-use interface** of Freshsales, appreciating its intuitive design and customization options. (41 reviews) - Integrations (35 reviews) - Feature Richness (33 reviews) - Easy Setup (32 reviews) - Customization (30 reviews) **What users dislike:** - Users find **missing features** in Freshsales, including limited reporting and complex app development challenges, hindering usability. (47 reviews) - Users find the **limited features** of Freshsales restrict their capabilities and hinder effective CRM management. (32 reviews) - Users face **configuration clutter and frustrating app development challenges** , leading to a complex and inefficient experience with Freshsales. (28 reviews) - Users find the **learning curve steep** due to confusing features and challenging reporting functionalities in Freshsales. (25 reviews) - Users find **limited customization** in Freshsales, struggling with inflexible reporting and automated workflows that lack clarity. (21 reviews) - Users experience **poor customer support** with Freshsales, facing frustrating interactions and lack of personalized assistance. (20 reviews) - Users find **integration issues** frustrating, as connections can be finicky and require constant vigilance for proper syncing. (19 reviews) - Not Intuitive (19 reviews) - Limited Options (18 reviews) - Slow Performance (18 reviews) ## Freshsales Reviews ### 1. A wonderful CRM that has worked well for us **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Freshsales?** I like that the interface is easy to use and understand. It makes sense immediately after logging in and is very intuitive. I also like that there is a phone system and that it integrates all your call and email information automatically into the CRM. **What do you dislike about Freshsales?** The font is a little hard to read and is especially small, making it a bit difficult to be able to see things. Sometimes we have forgotten to save notes in records because the letters are so small. I also don't like that it creates leads automatically from emails because it creates a lot of incorrect leads. **What problems is Freshsales solving and how is that benefiting you?** Being able to create an efficient and easy to use sales pipeline. ### 2. Really easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Rene P. | Founder & CPO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2020 **What do you like best about Freshsales?** An amazing UX and UI, really easy interface and navigation. Also the clear pricing service, other CRM are complex and expensive when you want to achieve more things. **What do you dislike about Freshsales?** suite integration is not as easy as it seems. But maybe is also that i am new at Freshworks. **What problems is Freshsales solving and how is that benefiting you?** We have a lot of databases from different sources of potential customers, we integrate all of them and collect new data directly into freshsales, really easy and seamless. ### 3. Excellent CRM platform to connect with clients and complete sales **Rating:** 4.0/5.0 stars **Reviewed by:** Vicky W. | Email Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2020 **What do you like best about Freshsales?** Freshsales CRM is a very reliable and professional application, as a seller, it is very useful to have a CRM platform that makes my life easier with the clients; it organizes in an exact way in “Excel” documents all the data of my clients. It has a clean and very intuitive interface, very necessary for people who are not familiar with this type of applications. Freshsales has a wonderful support team; every problem that comes to me tries to solve it as quickly as possible to improve the user experience. **What do you dislike about Freshsales?** The app is not the only one they offer on the market, but to be honest, I am very pleased with the service they give me. Freshsales CRM is a good combination of utility, reliability and simplicity, with this, we can have a very fast advance in sales with our clients. It has functions and features that can be a bit difficult to understand at first, but thanks to its intuitive interface, in a few minutes we can use it as an expert. **Recommendations to others considering Freshsales:** Freshsales is easy to use and understand for anyone who knows the subject, but there is one detail. CRM systems and applications are somewhat complicated to use, here is a tip for new users, first try to research on the subject and then buy or use CRM applications. Many people have bad experiences about using Freshsales because they do not know for what purpose it is used, scoring the application in a bad way for their ignorance. **What problems is Freshsales solving and how is that benefiting you?** The biggest problem I had with CRM applications was their difficulty of use. Before, I used to write down each piece of information about my clients on paper, but nowadays it is not feasible to do that, due to loss of money and it is annoying. Freshsales was the solution to all that, with the quick and logical menus it is easy to understand, we don't need to be an expert or watch videos on "How to use it?" but no, in a short time it can be used fluidly for anyone. This CRM platform has certainly become a facilitator in my life. Freshsales is too useful, I did not imagine what it was like to live without it before. When we start to have a high level of potential customers, they start sending us mass emails, and that's when Freshsales stands out. With it we can have a very exact “follow-up” with the clients who responded and were interested in our emails, making us have sales, which mean that we earn more money. With just a few dollars a month I have greatly increased my business sales and with great ease. ### 4. Easy to use. Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew B. | Sales and Marketing Coordinator , Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2020 **What do you like best about Freshsales?** I had worked with one of the largest CRMs in the industry before working with Freshsales. I have to say not only am I impressed with the robustness of the platform, I like that it was easy to transition to, and even easier to use in some cases. A really nice touch is the grade that is given to a prospect and they travel down the, "Buyers path". There are ways to create point totals (you can adjust them) based on interaction that updates as long as your email is integrated with the platform. That way you can see who is "hot" and interacting often, versus who is "cold" and not responding. **What do you dislike about Freshsales?** At this point, there is nothing I would consider to be an issue. They have a lot of different walkthroughs that help with understanding how to use all of the different functions of the platform. If I have been stuck, the live chat has helped me with figuring out my issues. **Recommendations to others considering Freshsales:** Very easy to use, there are a lot of videos out there if you are stuck. **What problems is Freshsales solving and how is that benefiting you?** One of the biggest things was finding a CRM for a start-up that wasn't going to cost an arm and a leg. Freshsales is great because it is not only a good value play, but it offers you all the tools that you'll need to be able to track customers at every stage through their buying cycle. It is so easy for a business to lose track once things pick up. We are able to look at the numbers and trends of our customers and current customers, and that has helped out a lot. ### 5. Lot of capabilities at an affordable price **Rating:** 4.5/5.0 stars **Reviewed by:** Suraj P. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2020 **What do you like best about Freshsales?** Freshsales accommodates a lot of tasks on a single screen. It gives you a deep idea about the customer and helps us take actions faster. The workflows help us automate our tasks and help save a lot of our time. Our sales staff has been more productive since we have switched to Freshsales. The interface is also very simple to understand. I highly recommend Freshsales CRM to everyone. **What do you dislike about Freshsales?** We are a real estate firm and we use lot of different social sites for Lead Generation. Especially Facebook, but Freshsales still doesn't have a direct integration with Facebook Leads. We have to subscribe to third party providers like Zapier for sync Facebook Leads on real-time basis. That's the only thing I dislike about Freshsales. **Recommendations to others considering Freshsales:** It's a great CRM and easy to use at an affordable price. **What problems is Freshsales solving and how is that benefiting you?** We have been using freshsales CRM to digitalize our sales and marketing efforts. It helps us to coordinate with the team easily and keep everyone updated about the leads and contacts. ### 6. Easy to use and affordable CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Rick P. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2020 **What do you like best about Freshsales?** The interface is clean, intuitive and easy to use. **What do you dislike about Freshsales?** I haven't found anything that stands out as a negative yet. **What problems is Freshsales solving and how is that benefiting you?** I keep my contact and account info up to date. I keep my deals moving forward. ### 7. Great application to connect with clients and manage your sales **Rating:** 4.0/5.0 stars **Reviewed by:** Alfredo Q. | Senior Director Of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2020 **What do you like best about Freshsales?** I am delighted with Freshsales because it is an excellent performance CRM platform; it has so many good things that it is very difficult for me to list them all. It is simple to use in the beginning, thanks to its clean and intuitive interface we can use it in moments. It has menus that are easy to use and understand, intelligently divides the most potential customers, as well as customizable offers. Sort very quickly excel files to all the information of my clients. I am totally in love; I improve my sales and productivity a lot. **What do you dislike about Freshsales?** To this day, I can not say certainly negative things of Freshsales CRM, I have had many pleasant experiences, either with support or with the platform itself, it works very well. It is obvious that currently, this is not a platform that revolutionizes the market; it has nothing new to offer. The only point I do not like so much is its simplicity, I have tried other similar applications and they offer more things, but if you are looking for a job, simple, direct and tidy, this is the best option. **Recommendations to others considering Freshsales:** Like all applications for new users, they must know the application before. It is a good exercise that before they use it, they look for tutorial and informative videos on how to use Freshsales first-time. Explore each of its features and functions, so that you experience everything they have to offer. It has many plans, I suggest that you think carefully about which plan you will use, since they have different functions to a greater or lesser extent. **What problems is Freshsales solving and how is that benefiting you?** I have resolved amounts of issues that were related to work time. Freshsales is a remarkable CRM, its functions make productivity in my business increase a lot, and not only that, most importantly, my short and long-term earnings for ordering potential clients. One of the main advantages that I could get or notice in Freshsales is its CRM listed “contact filter”. A detail that a facilitator does is the one that classifies the conversations, can organize the messages that I had with clients in a particular way to know if they are potential clients. The main benefit I could get in its simplicity. The topics related to CRM can be overwhelming for any person and boss who has a business, it is very difficult to remember all the clients exactly. Freshsales is a direct solution, it is very professional and intuitive, it is easy to use for anyone who wants to enter the CRM type of business. This also adapts to any pocket, it has many plans to choose from with different prices and needs. ### 8. Best CRO and Email Marketing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Akash J. | Akash Jain, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2020 **What do you like best about Freshsales?** The best thing about Freshmarketer is its email marketing module. And, the best thing about that is split testing which allows me to know what elements of my emails are working and what not. Apart from A/B testing, segmentation can be done very easily through Freshmarketer. Freshmarketer has an amazing support service. Especially, Rutvik and Hena from their team are very helpful and are available within 10 minutes after asking for support. They solve each and every issue very diligently and are even available on calls if required. **What do you dislike about Freshsales?** Some functionalities such as bulk contacts deletion, auto removal of bounced contacts etc. are missing. But, they can do that from back-end. Basically, there is a work around for every missing functionality. **Recommendations to others considering Freshsales:** Go with it. **What problems is Freshsales solving and how is that benefiting you?** I am able to streamline my whole email marketing with Freshmarketer. With the help of segmentation I have my cold email database stored on target basis. Apart from this, I use it to run heatmaps, session replays, form analysis and funnel analysis. It has made email marketing and conversion analytics really simple. ### 9. Everything that you need **Rating:** 4.0/5.0 stars **Reviewed by:** Ayesh G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Freshsales?** FreshCRM is highly flexible and customizable. **What do you dislike about Freshsales?** Longer setup time. The guide videos are old **Recommendations to others considering Freshsales:** Make sure that you keep at least a week aside to set it up if your sales process is complicated **What problems is Freshsales solving and how is that benefiting you?** We are using Freshcrm to manage our leads and entire sales process ### 10. So far... my favorite sales management tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Paul M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2020 **What do you like best about Freshsales?** I've used many CRM's prior to coming onboard with Freshsales and the one thing that made it worth the transition is the ease of use. At its core, Freshsales is pretty simple to understand and navigate, however, if you need it to be more complex, it can handle that too. **What do you dislike about Freshsales?** It is a mission to export my leads. They've buried it to make it a little harder to find and use, but, once I've figured it out I was good to go. **What problems is Freshsales solving and how is that benefiting you?** My team is a small startup. Prior to Freshsales, I was looking for a robust enough CRM that can handle what I needed without the enterprise costs. Freshsales stepped up and gave me a tool that was able to handle my request, which was modern, fast, responsive and overall empowering for companies like mine to grow quickly. ### 11. Mutivector usability for a CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Jonatan V. | Chief Strategy Officer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Freshsales?** Great Dashboard for Productivity!! A Link to everything i need to check regarding my agenda. Gmail integration works fine for me.. Like the integrations with other Freshworks tools and third parties. Special for me is the Quickbooks Online integration. A lot of thing to configure in order to automate taks. **What do you dislike about Freshsales?** Even though i like the Dahboard, i dislike that i cant create my own sales dashboards...being a CRM for Sales. In fact, it should be there by default, instead of a higher paid plan. **Recommendations to others considering Freshsales:** My first recommendation is to find a way to automate as much as you can you sales process. Second, keep learning stuff about CRM Strategies and Customer Service, it will pay off sooner than later. Make sure to measure your ROI after your investment in these tools. Or you use it the right way or you lose it. **What problems is Freshsales solving and how is that benefiting you?** Lead Management Solved. Centralized info for customers Solved Can create personalized fields for each type of records Solved. ### 12. Freshsales improves customer relationship, integrates Gmail functions. **Rating:** 4.0/5.0 stars **Reviewed by:** Luis enrique p. | Java Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2020 **What do you like best about Freshsales?** improve customer relationship, integrate Gmail functions. In addition, it is an excellent option since it does not need much configuration and has very good security. The monthly cost of the license is quite affordable and there is not much difference between the prices of the planes. **What do you dislike about Freshsales?** The start plan is not very useful when compared to the Pro, especially taking into account the price difference, it is not much **What problems is Freshsales solving and how is that benefiting you?** it was used to manage a client catalog, to whom calls were made and sending weekly and monthly emails to offer our services as designers ### 13. useful, effective and of great capacity. **Rating:** 3.5/5.0 stars **Reviewed by:** Ashely S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2020 **What do you like best about Freshsales?** It is quite potential software and with great capacity that allows you to manage and meet potential customers, thus achieving a greater scope of knowledge, which greatly improves the knowledge and sale process. **What do you dislike about Freshsales?** its cost is a little high taking into account the functions it provides, but that would be the only drawback of the rest it works in a very useful and practical way. **What problems is Freshsales solving and how is that benefiting you?** all the integrations that give you the possibility of managing and having more contact with potential customers, which gives you the possibility of improving and enhancing the knowledge of the company. ### 14. It manages, positions, produces, controls and achieves the best sales rates with Freshsales. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2020 **What do you like best about Freshsales?** With much property I can highlight the most pleasant of freshsales, which is within the numerous tools of computer management that contains its programming, such as sales management, email marketing, sales forecasting, progress monitoring, team management, content management, distribution of tasks, evaluation of potential customers, monitoring of interactions, marketing in social networks, attracting potential customers and structuring action plans against possible operational failures, being this material of great support to achieve the desired results. **What do you dislike about Freshsales?** If of the negative aspects of freshales we speak, it is possible to be mentioned that its programming contains a remarkable failure as far as its system of implementation of operating plans, that they look for to track, to identify, to stop and to eliminate all the problems that are contained within a computer science structure, costing their reputation and credibility to him, when not being able to always fulfill this great task to guarantee the obtaining of the best results within the programmatic part of a company, without being able to offer the pleasing experience that normally offers this particular program, reason why this failure must be counteracted and eliminated completely so that it does not continue causing damages in programming. **Recommendations to others considering Freshsales:** For me it is a duty, to highlight and talk as best as possible of a system such as freshsales, as this way other users can get the most significant advance for your company from the hand of the programming of this software, which provides a clear and solid contribution to achieve all the goals set in a particular pattern of time, which with another system could not be achieved. Task that this management platform can easily perform, achieving to enhance your development at a business level, becoming a big one in the industry, having the most complete program in the business world, in charge of managing and taking you always to the best. **What problems is Freshsales solving and how is that benefiting you?** Above all, I want to mention that the use of the freshsales service, for me represents the evolution of management systems, which enhance, manage and achieve the best results in terms of financial and advertising part of a company, offering the greatest tools for improving digital computer systems responsible for positioning brands and services and increase their business operations, hand in hand with the skills of its employees and the large number of tools that a system of this type can provide to carry out all tasks that can be of great help to the organization. ### 15. Freshsales Rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto G. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2020 **What do you like best about Freshsales?** The simplicity of it and how we get alerted every time someone sees one of our emails. **What do you dislike about Freshsales?** That there are so many different subscription levels and we have to pay more to unlock more features. **Recommendations to others considering Freshsales:** I recommend them to first think all the things they need to do inside of their business, then read all of the fresh sales subscriptions and see which one fits them best to their needs. From there, they can call fresh sales at any time or email they have a great customer support available almost immediately. I recommend them to set up their deals pipeline and all of the lead fields the way they want or fits them most. From there I would say they can look at all the integrations freshsales offers, there are so many which is great. Connecting your email is a must and using the task or events management Is also very beneficial. There are no other CRMs like freshsales and they are quiet affordable for start ups and small businesses. I have gotten emails from their support willing to help me even when I do not request help. This is a very plus of freshsales going above and beyond for their clients. **What problems is Freshsales solving and how is that benefiting you?** Keeping track of all of our Clients data. ### 16. The best CRM software to have a complete view of the customers. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2020 **What do you like best about Freshsales?** This tool is great for every marketing specialist to use, as it allows you to get full information about the company's potential customers, the software is very easy to use, which is a great thing to allow people to get the most out of it. With this service you can provide customers a completely personalized attention so they can get a very good experience, the platform has special features that allows you to measure the score of each customer, channel sales, reports with amazing accuracy, is available for mobile phones, I sincerely dare to define this service as extremely agile because it allows people to achieve a lot of objectives. **What do you dislike about Freshsales?** Its analysis function works very slowly when processing large amounts of data and often this causes great loss of time for users who use the software, I would like to see improvements in the future to avoid having problems with this function. Among other things, I can say that this service is very good and this is the only weakness I have managed to observe so far. **Recommendations to others considering Freshsales:** People who have the opportunity to acquire Freshsales definitely do not hesitate for a second to acquire it, since it is a very robust tool to allow the marketing teams to have a complete vision with each one of the clients, the service is very economic, which allows it to be within reach to acquire for anyone, the improvements that can be obtained are almost instantaneous and its adaptability makes it ideal to use in any business, Freshsales is an optimal service for anyone to use. **What problems is Freshsales solving and how is that benefiting you?** We use this tool very frequently in our company to process data about our customers and evaluate the performance of each campaign implemented, through this tool we have been able to personalize in a very innovative way the attention we give to each of our customers, allowing us to obtain the results desired by us. ### 17. Excellent application for sales, customer support, and more - all integrated **Rating:** 4.5/5.0 stars **Reviewed by:** Yishai R. | Digital Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about Freshsales?** That you can see the communication across different channels. If we have a contact that comes in through the chat, or sends an email to support team, they will see if there are other conversations that happened on different channels - like with the sales team for example. The fact that this is not a required feature of every sales/support software today is purely due to the difficulty in designing something that needs such variation in user experience and also requires clear organization of a large amount of data. They do a wonderful job. **What do you dislike about Freshsales?** The inbox and email templates in freshsales could be improved. They are not as organized as the rest of the system. **What problems is Freshsales solving and how is that benefiting you?** We send thousands of emails as part of recruiting vendors to work with us, and we also have hundreds of thousands of customers contacting us. Freshsales keeps it all organized and allows us to do everything we need - from bulk emails, to creating individual support tickets (using freshdesk connection), to easily segmenting the different contacts - there are a lot of benefits. ### 18. Very easy and useful! **Rating:** 5.0/5.0 stars **Reviewed by:** Kyrstine C. | Medical Virtual Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2019 **What do you like best about Freshsales?** Very user-friendly. It doesn't require user to be techy to utilize the tools. A huge help to someone managing or handling lots of customers' information and details. It is well-designed and provides tools to track how customers engagement. The system offers great flexibility with the sales process development team is responsive to user requests and updates the app regularly **What do you dislike about Freshsales?** Sometimes it hangs but so far so good just refresh it and it is perfect! the support team always on the go to help! Like any other software, It has has a few areas that could be improved. Although we are very satisfied with our experience with the app we found that there is a need for more options when it comes to exporting information. **Recommendations to others considering Freshsales:** So far so good! Excellent **What problems is Freshsales solving and how is that benefiting you?** So far I have no issue with it. All good and smooth. Everything works perfectly on me while using fresh sales ### 19. A great catalog of services with a wide variety of customization options **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Freshsales?** Their services are fully integrated to offer a full picture solution. Having context cues is incredibility helpful when analyzing a prospect and their knowledge of our services. Integrating the caller within the CRM makes it very easy for new agents to be trained and accounted for in terms of workload. The FreshChat functions is perhaps one of the best looking options to engage page visitors out there. **What do you dislike about Freshsales?** Some of their services force into a higher tier to integrate with the full solution. While it is understandable that they want to make money of your services, some of the functionality (like integrations with their own services) limitations feel forced. **Recommendations to others considering Freshsales:** Look into having someone help with implementation. It is time consuming for smaller teams to make the switch themselves. **What problems is Freshsales solving and how is that benefiting you?** We were looking for a CRM that included the whole tool set of chat, guide and Support into one. Fresh Sales now lets us coordinate our efforts more effectively by having a clearer picture of the needs that the customer at the other end of the line has. ### 20. Big fan of Freshsales **Rating:** 5.0/5.0 stars **Reviewed by:** Brian W. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2020 **What do you like best about Freshsales?** I've been using Freshsales since July 2019 and it's made my work life and organization so much more efficient. I'm able to find all my contacts and accounts within seconds with all their important info. **What do you dislike about Freshsales?** There's not much not to like since it's done everything I've needed it to since day 1. **Recommendations to others considering Freshsales:** Highly recommended CRM system that is extremely intuitive and easy to use. The staff has been great to work with and will reach out to make sure everything is working well within Freshsales. **What problems is Freshsales solving and how is that benefiting you?** Efficiency in locating my contacts and accounts with simple information like contact info, address, and keeping an eye on all ongoing conversations whether it's email or logging phone calls. ### 21. Feeshmarketer helps company holistically **Rating:** 5.0/5.0 stars **Reviewed by:** Brice M. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2020 **What do you like best about Freshsales?** Love the heat mapping and click mapping tools. I like that it is simple and straight forward, and that it helps the marketing team better explain our role in the digital world to our internal partners. **What do you dislike about Freshsales?** Nothing. the tool is very helpful to our organization **Recommendations to others considering Freshsales:** Spend time with the tool in conjunction with other tools like Google Analytics. **What problems is Freshsales solving and how is that benefiting you?** We use freshmarketer to better understand a users journey on our website, and to better explain that journey to our internal partners within the organization. Freshmarketer boils down complex digital marketing strategies in a way that are actionable and easily understood to those who do not live and breathe the marketing world every day. ### 22. Great CRM System for Small Construction Company **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2020 **What do you like best about Freshsales?** I reviewed and tested several different CRM systems and Freshsales was clearly the best option for our company. We have enjoyed the ease of use with the system and how effectively we were able to upload our entire customer and lead database. The interface is intuitive and there are so many features to use even in the free platform. The Freshsales team is always helpful and responsive and I appreciate that they automatically update the system often. The fact that Freshsales operates on the cloud frees us from space concerns on our individual devices and I know that as our company expands, so will the Freshsales system. It was a big bonus that you can login anywhere so our reps in the field have access as well. **What do you dislike about Freshsales?** There is nothing that we dislike. We do wish there was a way to close/disqualify a contact but that's a small nitpick. Everything functions wonderfully! **What problems is Freshsales solving and how is that benefiting you?** We were able to finally organize our client database in one uniform system. We are able to enchance, track, and stay on top of our customer interaction and follow-ups with Freshsales. It also enhances the communication between our inside and outside team members. We are able to be the most professional and effective company possible by keeping track of all our clients, accounts, and bids in Freshsales. ### 23. Ease of use, can handle custom sales flow, and great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Ronald Joseph G. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2020 **What do you like best about Freshsales?** Customer support is handled quickly. Nowadays, business is done by second, no time must be wasted waiting for answer/feedback from customer support. **What do you dislike about Freshsales?** The ability to integrate it with other platforms (e.g. Facebook leads, Mailchimp). There is also a limitation on how reports and dashboards can be created. It would be a big plus if a more robust reporting option is available where custom reports can be generated and the dashboard to have more flexibility in presenting data than what is currently available (6 boxes of reports is quite limiting and it should be more of a BI tool where dimensions and metrics along with different charts and visualization can be done. **Recommendations to others considering Freshsales:** If you want a simple but powerful way of managing your business leads, and eventually your sales, then FreshSales is a platform worth looking into. **What problems is Freshsales solving and how is that benefiting you?** Ease of use that allows for a rapid understanding of our sales pipeline ### 24. Best tool to track the sales team activties **Rating:** 5.0/5.0 stars **Reviewed by:** Achal G G. | Business Manager, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2019 **What do you like best about Freshsales?** It is one of the best tools to keep an eye on sales team activities. Most of the things we can automate which will help in minimizing the manual errors. It is a must tool that will provide a complete dashboard of all the activities like lead stage, opportunities, calls, emails etc. It will reduce the manual **What do you dislike about Freshsales?** It is not DIY model, support is required to start using the tool. It is loaded with heavy features and hence creating a dashboard & report is a bit difficult. A lot of effort is required to create these things and requires high technical knowledge as well **What problems is Freshsales solving and how is that benefiting you?** The generation of reports & creation of Dashboard is a bit difficult. If this feature has been made simple then it would be great to use the tool. Apart from that, it is very useful to manage our sales leads & follow ups ### 25. Ideal to boost your marketing campaigns. **Rating:** 4.5/5.0 stars **Reviewed by:** Kristin M. | VP, Social Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2019 **What do you like best about Freshsales?** I like that their plans and prices of them adapt to the size of each company, their functions are ideal to carry out marketing tasks and have detailed reports of heat maps or funnel analysis, Freshmarketer platform is easy of driving, even without much experience. **What do you dislike about Freshsales?** Probably my only complaint to Freshmarketer is how difficult it is to find the documentation in the beginning, but after that I think everything has been very clear, with good technical support that helped us find the solutions to our problems. **Recommendations to others considering Freshsales:** We can say that it is 100% recommended by our company by and for our colleagues who wish to expand their knowledge about their website and get the most out of it. Freshmarketer is a software with a fairly cheap price and with very good integrations. **What problems is Freshsales solving and how is that benefiting you?** It's amazing how Freshmarketer has been so helpful in less than a year of use, our website, customers and our entire company has benefited from marketing, we have more attention to what our customers expect. Our marketing team works precisely thanks to its tools. ### 26. The best tool for sales **Rating:** 4.5/5.0 stars **Reviewed by:** Gail R. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2019 **What do you like best about Freshsales?** Freshsales is great to qualify our leads. It allows us to focus on tracking those customers who are really interested in our services. The platform serves as a base of operation for our sales agents. We can connect the email and receive all incoming communications and prioritize them. It is an excellent system to not overlook opportunities. In addition to that it also provides a solid graphical reporting tool that provides us with relevant information that drives us to improve our business decisions. **What do you dislike about Freshsales?** Honestly I have not experienced technical problems, it works remarkably and gives us the best results. **Recommendations to others considering Freshsales:** It is a suitable tool for sales teams. Its price is affordable for small businesses. **What problems is Freshsales solving and how is that benefiting you?** The most visible benefit is the integration of the sales team, thereby improved collaboration and workflow. The sales cycle management is simpler since contact information, sales, campaigns and other tasks are clearly visible on simple panels . Graphical reports have been of great weight to increase the power of decision because the software gives us consistent and reliable data to support our decisions. ### 27. Funnel Management made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Roshni C. | Sr. Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2020 **What do you like best about Freshsales?** Time Management and handling client portfolio. It is one of the best CRM software I have ever used. And integrates with my email box. That helps me save time of logging down all the conversation for the new client I am creating **What do you dislike about Freshsales?** Missing domain integration with company, it this can be done it will be really helpful **What problems is Freshsales solving and how is that benefiting you?** Client Portfolio. Timely reminders and funnel management is very useful It is one of the best CRM software I have ever used. And integrates with my email box. That helps me save time of logging down all the conversation for the new client I am creating ### 28. A compact and well integrated CRM **Rating:** 4.5/5.0 stars **Reviewed by:** James L. | Mr, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2019 **What do you like best about Freshsales?** Personally, I love the fact I can track new leads and prospects at every step of the sales process and even after sales. It's easier to keep track of every conversation, be it inquiries or complaints, I have had with any customer by simply calling up their profile. Finally, with regards to my line of work, I love that I can call up any customer's data using a number of parameters. **What do you dislike about Freshsales?** There are too many columns to fill in for a new customer and it makes it cumbersome to do all of that at a go while keeping track of the conversation. It's worse when the conversation is very short as you may not have collected enough information to populate those fields. **Recommendations to others considering Freshsales:** I recommend Freshsales because of its easy to use UI and well integrated functions that make it easy to keep track of clients. **What problems is Freshsales solving and how is that benefiting you?** It's easier to keep track of every conversation, be it inquiries or complaints, I have had with any customer by simply calling up their profile. Finally, with regards to my line of work, I love that I can call up any customer's data using a number of parameters. ### 29. Great CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Kapil K. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2020 **What do you like best about Freshsales?** User friendly UI. Its very easy tp update the data. This motivates my sales team to actually work on the crm and keep it updated. Reports and Analytics is great. Also the integration with Freshcaller and Freshdesk works like a charm. **What do you dislike about Freshsales?** API integration is not great. I cant update a contact with a single API request. I need to have the Freshsales ID to update the contact which I can not maintain at my side. This is the most basic feature available in almost every CRM. **What problems is Freshsales solving and how is that benefiting you?** Team Sales review, Performance management, Deal tracking, Email sync and sales status tracking ### 30. Freshsales Integrations Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan A. | CRM Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Freshsales?** The best for us is the posibility to integrate the freshsales with other tools. Once we started growing and enabling high quality service to our customers it was clear that the freshsales software integrated with VoIP, helpdesk and other tools would allow us to break through with no mayor issues. And so happened. Sales team is able to move deals faster with freshsales and provide cusomer service. **What do you dislike about Freshsales?** The way the pipeline is managed in the low cost plans is limited. I found troublesome that i cant change fields names once created. **Recommendations to others considering Freshsales:** I recommend to look for posible integrations with other tools and figure out ways to make your business more productive and efficient developing innovative workflows. Also look for a trustworthy partner to implement the culture not the software. **What problems is Freshsales solving and how is that benefiting you?** Main issue solved: The follow up to the sales process by our reps. Now is very solid and clear what they should be doing in eah step of the process. They can see every detail of a customer. Leads are separated from customer, solved the problem of having leads mixed with prospects and customers. ### 31. Simple and Straightforward, a great way to stay organized! **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler W. | Business Development Representative, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Freshsales?** Freshsales is a great platform for an outbound salesman. It's easy to keep all of our clients information together and it has uses for everything we need to keep the team organized to make sure not a single lead goes untouched. If i can be completely honest I've never used a system that's this complete in terms of the capabilities Freshsales offers. Being able to house the calling mechanism as well as the actual tracking system is worth it without a doubt. But being able to set tasks that go directly to my emails is a gift I haven't enjoyed before. **What do you dislike about Freshsales?** The new update feels like it's trying to do too much to be honest but it's very possible i just don't understand the change. Possible user error but still. **Recommendations to others considering Freshsales:** Use the task function for every deal you contact. Take detailed notes on the account page but dont worry about leaving notes in the task itself. Everything you need should be found on the notes tab on the account page itself. Organize your leads by date contacted so you can go chronologically down the line and make sure you don't skip anyone. Yep **What problems is Freshsales solving and how is that benefiting you?** I'm able to get the most out of every lead with the ability to set tasks that remind you to follow up. The lead layout coupled with notes and tasks is literally a godsend for a burgeoning sales person. I find I'm getting more out of my leads then using previous CRM's. ### 32. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Nardia L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2020 **What do you like best about Freshsales?** FreshSales has helped me immensely is organizing and keeping up with my sales process. As a solopreneur managing the funnel is complex and time consuming, but FreshSales makes it fun and easy. I like that it directly connects to my email and automatically put contacts into my leads page. FreshSales has great features. I also like the Lead and Contact Score. **What do you dislike about Freshsales?** The FreshSales email template is not as robust as I had hoped. I struggled with using my standard font for my signature in the template. I ended up having to create my signature as a picture instead of using rich text. **What problems is Freshsales solving and how is that benefiting you?** For me it was keeping notes and organizing all of the sale conversations that I was having and knowing what next step I should take. ### 33. All in once Package **Rating:** 4.5/5.0 stars **Reviewed by:** Hamza I. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2020 **What do you like best about Freshsales?** Reports feature is the best, it helps me to track the trending of my leads and deals and how my people are working, it helps me to also identify the productivity of my employee through hourly splitting tracking. **What do you dislike about Freshsales?** i dislike that it doesn't provide enough action to the admin accounts. i can not change the passwords of users, i can change their names and information which i think should be provided to admin. **Recommendations to others considering Freshsales:** its a very mature site, which provides you all most everything that helps you in tracking your actions and events easily. you can add custom stages, and can add users with different level. **What problems is Freshsales solving and how is that benefiting you?** Operational and technical problems of my product, it helps me to track each steps we made and how we handled them. ### 34. Best Business Solution for 2020 **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer l. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2020 **What do you like best about Freshsales?** I really like how FreshSales is very intuitive CRM and If I ever get stuck, their customer service reps are extremely helpful. I haven't encountered any CRM who takes care of their customers like FreshSales does. If anything gets too complicated they will remotely handle your computer and assist you with any issues. **What do you dislike about Freshsales?** Sometimes if you don't ask all the right questions you might not get a specific task done right away. You might need to make 1 or 2 extra calls. **What problems is Freshsales solving and how is that benefiting you?** Best way to keep track of notes, tasks, email campaigns, text message campaigns, and meeting appointments. ### 35. Find the best sales **Rating:** 5.0/5.0 stars **Reviewed by:** savior p. | Sales Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2019 **What do you like best about Freshsales?** One of the features that I like most of this platform is built-in phone and mail, because with it I can call and create a phone within the application and be able to call my customers, manage payments, and everything related to my work as such, in addition to being able to integrate it to other Fresh platforms, is a great system and gives many options to be able to automate online sales of the company. **What do you dislike about Freshsales?** The mobile application is quite complicated to use should change its interface to an easier to understand, to visualize your data are quite saturated in quite difficult to handle this program in a mobile application, so I decided to use it exclusively as a web application. **Recommendations to others considering Freshsales:** I recommend FreshSales to manage and automate sales, I also recommend all Fresh products to automatically manage areas of a growing company, has all the services that may be needed at an unbeatable price. **What problems is Freshsales solving and how is that benefiting you?** I can manage my sales and my customers in the database of FreshSales, I can make phone calls with your built-in phone available at all times, send email with quotes Advertising service provided by my company and automate sales and mail in general. ### 36. Freshsales CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Shashank S. | Business Development Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2019 **What do you like best about Freshsales?** best part is the auto-fetch feature of leads from the email and the next is the way crm works. The crm is super smart in terms of managing the sales sequences and sending the follow-ups. Addition to that, contacting the clients based on remainders is super prefect. The reminders or perfectly on time and i've been using the mobile app as well. It runs smoothly there as well. The help and support is great. You share your query there and within 5 to 10 minutes, someone will be surely there to resolve the issue. **What do you dislike about Freshsales?** The mobile app should be give the features to check the campaign status as well. Also, checking the notifications would help a bit more. Sometimes, I receive the notification but when i tap on it, the takes me into the app, no to the inbox. Also, in the desktop view, the sequence that is to be executed, it is not always precise. **Recommendations to others considering Freshsales:** i would suggest giant companies to use this CRM for sales and closure management. One of the top rated service provider in the market. So far my experience has been smooth and satisfying. i would really recommend all to give a shot to them. One more thing to add, it is much cheaper than any other in the market. **What problems is Freshsales solving and how is that benefiting you?** Sending email to enormous number of clients at the same time in a single day is not as simple as it looks. Reminders are easy as ever. Nothing goes out of time now. Tracking the email status is eas. No external extensions are required unlike gmail. ### 37. Freshsales is the secure bet for an efficient CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Marie W. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2019 **What do you like best about Freshsales?** The program is undoubtedly a CRM with great potential, drastically reducing the administrative work of sales representatives, increasing their productivity and helping them close a greater amount of deals. In addition to this each representative has a visual representation of the sales which can be assigned thanks to the drag and drop functionality to each of their contacts. In this way you have a clear idea of the evolution of your potential customers during the life cycle of each contact. In this way you have a clear idea of the evolution of your potential customers during the life cycle of each contact. Another feature that I liked was the collection of data of all the activity of your contacts and divides them according to their behavior, so a seller of your company has a detailed score of the potential customers to thus prioritize them. **What do you dislike about Freshsales?** When it comes to visualizing the collected data it is a little saturated the large amount of data to operate, you have to be very clear what you want to do and then proceed to analyze them carefully. Because of this it becomes a little impractical that the software does not have the data dumped in the tool, this being favorable to obtain optimal performance in its functionality. Another point to point out is the mobile app has a lot to improve, it is a little irresponsible at times, with certain glitches when scrolling down the screen and with key missing functionalities which was very disappointing. **Recommendations to others considering Freshsales:** Like all CRMs, Freshsales needs a lot of data to get the most out of its capabilities. That's why i recommend using it if your company is has a team with more than 5 sales reps. This does not prevent the program from performing tasks as demanding as it is organizing email campaigns and obtaining response metrics, automating the administrative tasks of sales, collecting, saving and analyzing data of contacts, projects and companies, among the many others features offered by this excellent software. **What problems is Freshsales solving and how is that benefiting you?** Freshsales integration with Freshdesk to manage our relationships with the users as well as the business opportunities that may arise in the most efficient way in which we can improve our effectiveness in sales. Because of this integration is much easier to help our customers and manage all interactions with them quickly and easily through an effective way. Just by adding the Freshsales API code in Freshdesk, the latter automatically sync all the data to track the relationships that have been made with all users. ### 38. Everything in one place. Not all over the place. **Rating:** 5.0/5.0 stars **Reviewed by:** Paras G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2020 **What do you like best about Freshsales?** All the features are great. Works super nicely with freshcrm. **What do you dislike about Freshsales?** Price is on the higher side. Could be more reasonably priced. **Recommendations to others considering Freshsales:** Go for it **What problems is Freshsales solving and how is that benefiting you?** Journey based marketing and nurturing ### 39. easy CRM to use and set up **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2020 **What do you like best about Freshsales?** interface is awesome. everything makes sense with one glance and coming in with no experience you can visualize how the crm works and the pipeline flow. very easy to make calls right from the CRM itself and you can enter notes while you are making the call. email integration with gmail is awesome, you can send and receive emails right from the CRM. **What do you dislike about Freshsales?** a bit difficult to set up and customize. customization options are there, but it takes a bit to work everything out and customize it exactly as you need. **Recommendations to others considering Freshsales:** great CRM that is easy to use. you can make calls and emails right from the CRM. check it out. **What problems is Freshsales solving and how is that benefiting you?** being able to keep track of sales pipelines, make calls, track calls, and record calls, send emails, text messages ### 40. Great usability and a nice app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2020 **What do you like best about Freshsales?** The program is fast and logic. The usability is really great and you can understand it rapidly. Especially the "drag and drop" feature I really like. I think it offers everything you can imagine and maybe a little more. **What do you dislike about Freshsales?** The contact function could be improved, because it is a little lame to always add redundant information. **Recommendations to others considering Freshsales:** If you have the feeling that you can improve your CRM processes. Then this platform is definitly what you need, it helps us a lot and I think it is a great help for sales. **What problems is Freshsales solving and how is that benefiting you?** It is much easier to keep track of leads and deals. My customers already felt that I take care even more detailed about leads and it makes them feel that we really care about our sales and customers. ### 41. Best CRM I used so far **Rating:** 4.5/5.0 stars **Reviewed by:** Vítor N. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2020 **What do you like best about Freshsales?** Freshsales is very intuitive and user-friendly. It's really easy to use it and gives me the capability to have everything on track. **What do you dislike about Freshsales?** Sometimes the website takes a little to load the page and it contents. **Recommendations to others considering Freshsales:** Great tool to have all the sales information stored. Very user-friendly and intuitive. It is able to produce charts in order to understand the evolution of the work. All the agenda and it notifications, attendees and notes are placed there. There is a full tracking of everything. **What problems is Freshsales solving and how is that benefiting you?** I had a centralized why to co-relationate all the data about Clients, Leads, Deals and Accounts. Also, I'm able to do a full tracking on the meetings, emails and calls exchanged. Also, all this data is used to produce charts in order to understand all my activity. ### 42. Why I like Freshsales above any CRM system I have used previously **Rating:** 5.0/5.0 stars **Reviewed by:** Nick C. | Chief Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2019 **What do you like best about Freshsales?** Of the CRM systems I have previously used which include SalesForce, Microsoft Dynamics and Really Simple Systems I enjoy using Freshsales most because everything works how you want it to work. Freshsales listened to us throughout the trial period and extended to give us enough time to fully evaluate the system to ensure it met our needs before selection. Their people were so helpful in answering questions we had and their pricing was perfect for us. **What do you dislike about Freshsales?** There is nothing that we have found so far. **Recommendations to others considering Freshsales:** Really test the system at your trial stage and ask questions of the Freshsales community of experts to gain a fuller understanding. **What problems is Freshsales solving and how is that benefiting you?** The fact that it is so integratable with our other systems including Microsoft Teams and our Accounting Software Xero are making things simpler. Because the Freshsales system is so adaptable it is removing the need for the old ways we used to do things. ### 43. lightweight and easy solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2020 **What do you like best about Freshsales?** Freshsales is a lighweight and easy to use solution for a CRM. If you want to get things up and running pretty easy, this is a great option. When looking to set up a CRM we needed a solution that could be implemented as quickly as possible, and this is why we ended up deciding on this option for a CRM. Customization options are helpful and useful. **What do you dislike about Freshsales?** free plan does not have a lot of options so you likely need paid plan to be able to do anything useful with the software, but they do offer a free trial. **Recommendations to others considering Freshsales:** great CRM that is lightweight, easy to use, and easy to set up quickly. **What problems is Freshsales solving and how is that benefiting you?** having a CRM that tracks account executive and sales development representatives funnel and overall pipeline performance. ### 44. Cheap and affordable CRM with all the bells and whistles **Rating:** 4.5/5.0 stars **Reviewed by:** Rajith S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2020 **What do you like best about Freshsales?** It is a complete package. I can do email sequence and every other thing any CRM could possibly do. Also, it has great linkages with other Freshworks software, which truly makes it a great software. **What do you dislike about Freshsales?** I would ideally like the support to improve a bit more. Faster responses would be good. **Recommendations to others considering Freshsales:** Just ensure you set it up properly and make full use of the software. **What problems is Freshsales solving and how is that benefiting you?** I am solving the problem of managing all my leads, managing deals. Also, using it for email outreach and so forth. ### 45. Freshmarketer as A/B Testing and Heatmap tool **Rating:** 4.0/5.0 stars **Reviewed by:** Sunny Kumar M. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2019 **What do you like best about Freshsales?** Simple setup and price on the lower side Free version called sprout for less usage Easy to use Ab testing and heatmap tool for analysis of webpages **What do you dislike about Freshsales?** The heatmap tool is not very intuitive to use Limited options in A/B testing tool if making complex changes apart from call to action/simple copy changes **Recommendations to others considering Freshsales:** Please provide option to make multiple changes for AB testing through the tool **What problems is Freshsales solving and how is that benefiting you?** Generating insights from heatmap tool to see where users attention are Running simple AB testing on webpages by call to action change ### 46. Easy to learn, good support and pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Bruce H. | Naval Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Freshsales?** Freshsales has been easy for us to adopt. Importing our legacy information was straightforward, and it's been easy to learn. **What do you dislike about Freshsales?** Requires a few extra clicks to get the screen layout that I like, and it's not saved. **Recommendations to others considering Freshsales:** Try importing your legacy data into Freshsales and check out the performance. Try some automated workflows; determine which plan you will need, because not all features are available on all plans. **What problems is Freshsales solving and how is that benefiting you?** We use Freshsales to track our user base, and to contact them with information about new software updates, etc. Having it linked with Freshdesk (which we use for providing technical support to our users) makes it easy to look up information for a customer and respond to their questions quickly. ### 47. Flexible, cost-effective CRM and Sales Pipeline Software **Rating:** 5.0/5.0 stars **Reviewed by:** Brad M. | Director, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2019 **What do you like best about Freshsales?** Freshsales is extremely flexible in terms of customization. I have looked across multiple offerings with all the other big and some small names out there. Freshsales has provided me with a solution that I can now role out to the rest of the team and a cost-effective price. Also, in my industry, compliance & regulation is exceptionally important. Freshsales allows me to build in any check I want, and to provide any report I might need from an auditing perspective. Also, something interesting here is the fact that Freshsales tracks emails quite well. The other CRM I was using was basically an all or nothing approach to how the tracking worked. Freshsales gave me the opportunity to customize this to the way I wanted it to work. **What do you dislike about Freshsales?** The support team on the smaller plans (i.e. non dedicated support) is not lighting fast and seems to be closed over the weekends. However, I don't see this as too much of a negative and is the only thing I can think of in terms of dislikes. **Recommendations to others considering Freshsales:** Trial the software, you will be pleasantly surprised. **What problems is Freshsales solving and how is that benefiting you?** Problems solved: compliance rules, audit reports, deal/compliance alignment to name a few. Benefits realised: time can now be spent on selling and servicing, nothing is missed on a deal now, integrations with Zapier, client capturing is easier now. Not sure where to stop here, but the benefits have been humongous. ### 48. Under one roof **Rating:** 4.5/5.0 stars **Reviewed by:** Joel G. | Sales Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2020 **What do you like best about Freshsales?** FreshSales allows allows the users to be able to complete end to end tracking of sales activities. **What do you dislike about Freshsales?** Although a little limiting, you don't have to spend a lot of money to be able to have a solution that would allow us to track conversations either via email, phone or even just making notes on profiles. **What problems is Freshsales solving and how is that benefiting you?** As a growing company, we needed a solution in order to be able to better manage contacts and sales processes. ### 49. Freshsales is best CRM for this money (19 USD) **Rating:** 4.0/5.0 stars **Reviewed by:** Vitaliy K. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2019 **What do you like best about Freshsales?** The program has a very well-developed interface. You have many functions, but they are not located on one screen. Therefore, I was able to quickly customize the application to my needs. The price is quite affordable, even for Ukraine. **What do you dislike about Freshsales?** Why did your sales office from Russia contact me? Have you decided that it is a good idea to send the Ukrainian client to a Russian office? Do you send clients from Palestine to the Israeli office? Or maybe customers from Croatia are discussing an office in Serbia (the former Yugoslavia). I was very upset when they called me from Russia. My friend was killed in the war with the Russian separatists in the Donbas. And now I need to communicate with an office in Russia? Or maybe you think that Ukraine is part of Russia? Your service policy needs to be changed. Russia is under sanctions. How do you work with them? **What problems is Freshsales solving and how is that benefiting you?** All my clients are now in one database. I send out price lists very quickly and don’t forget anyone. The program allows me to automate my calendar and appointments. I think I will be a more successful seller using Freshsales ### 50. Excellent CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Rob B. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2019 **What do you like best about Freshsales?** Does everything that I, as a salesperson, find necessary. **What do you dislike about Freshsales?** I have used Freshsales for a few months now and haven't run into any problems at all. **Recommendations to others considering Freshsales:** As someone who has used most of the CRMs that are out there, FreshSales, does everything that you need if you are in a typical sales environment. It is especially perfect for a company that works out of one or only a couple offices. I have never used it in an enterprise environment, but for 95% of companies this is the perfect solution. For salespeople there is a TON less data entry and organization required than with other CRMs. For inside sales people that means you can be on the phone and not typing up a thesis after every call like some products. For managers, the reports answer everything you'd likely need unless you are a fortune 500 company that requires insane detail, in which case you're probably not reading this review anyway. **What problems is Freshsales solving and how is that benefiting you?** It is much less complicated than Salesforce and has way fewer unnecessary features. Salesforce has added a relevant feature in probably a decade. Freshsales keeps it simple and makes it a lot easier to keep your leads organized. ## Freshsales Discussions - [What is Freshsales used for?](https://www.g2.com/discussions/what-is-freshsales-used-for) - 2 comments, 1 upvote - [How to improve more on fresh sales](https://www.g2.com/discussions/how-to-improve-more-on-fresh-sales) - 1 comment, 1 upvote - [Is there a way to create personalized dashboards for sales management?](https://www.g2.com/discussions/is-there-a-way-to-create-personalized-dashboards-for-sales-management) - 1 comment, 1 upvote - [Can you help me with a personalised demo for better productivity with the product.](https://www.g2.com/discussions/14596-can-you-help-me-with-a-personalised-demo-for-better-productivity-with-the-product) - 1 comment, 1 upvote - [How can integrate FreshSales with MailChimp](https://www.g2.com/discussions/14470-how-can-integrate-freshsales-with-mailchimp) - 1 comment, 1 upvote - [View Freshsales pricing details and edition comparison](https://www.g2.com/products/freshsales/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-06-09+06%3A39%3A27+-0500&secure%5Bsession_id%5D=68a12cb5-90b4-4aff-b593-ddac5c0e18fb&secure%5Btoken%5D=79a326241895761f54dde1b319e6e182d2ccf816c9ace696fa6437570b29315b&format=llm_user) ## Freshsales Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Freshsales Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Agentic AI - Visitor Identification** - Cross-system Integration **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation **Mobile & Social** - Social Network Integration - Mobile User Support **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Generation **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Data Synchronization - Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Freshsales Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,634 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,225 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,824 reviews)