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Freshsales

Freshsales

4.7
(471)

Freshsales is a sales CRM built to help you stop juggling between multiple tools. It’s ideal for small businesses and refreshing for enterprises.

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Freshsales review by oswaldo r.
oswaldo r.
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" freshsales an immediate solution for the follow-up of our tasks."

What do you like best?

We have introduced Freshsales to our company in order to advance in the matter of the organization of our clients and projects, we feel comfortable with this software because it has allowed us to timely monitor the progress of our sales or business, apart from being a good component because through this software we have established a high progress of our efforts within the company, it is very optimal operation of this tool, it has good functions, it is a light software and offers a safe environment.

What do you dislike?

It should be noted that there are few insolvencies that this software has, they must improve its interface, which is more practical and pleasant to the user, it also lacks more features to be complete and the company feels more supported with this software.

Recommendations to others considering the product

We remember that it has an easy-to-use interface, follows the projects in an efficient and organized way, helps maintain the relationship between the client and the company, provides an excellent quality service, and has adjustable prices for any business

What business problems are you solving with the product? What benefits have you realized?

We loved the fact that it could take the monitoring and monitoring in an effective, easy and safe way, the interaction between client and administrator is something great to finalize some pending projects of the company.

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Freshsales review by lazaro p.
lazaro p.
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" Freshsales, monitoring and management immediately."

What do you like best?

It is very important to have Freshsales as it directs and tracks the journeys of our clients, carrying out follow-ups and managing future businessmen, it can allow making calls and sending emails to potential customers, it makes reports and detailed analysis of our customers, can be supported by email, is suitable to optimize our sales and streamline work processes.

What do you dislike?

Freshsales as all software has weaknesses or disadvantages, as to modify some process sometimes becomes complicated, it is a tool that has a very basic, simple interface, should adapt or implement more themes or improve the interface to make it more attractive for the administrator

Recommendations to others considering the product

We love the way that it is an almost complete software, economic for its acquisition, practical to manipulate it, very good in terms of handling information of our clients, it has helped to reach our objectives and goals, we entrust it to any company that wants to acquire it .

What business problems are you solving with the product? What benefits have you realized?

It is just good, it saves us time and money in every process that is done, it carries out an effective follow-up, it traces the clients in a timely manner, it is not so difficult to handle or manipulate, it has good characteristics according to what is required.

What CRM solution do you use?

Thanks for letting us know!
Freshsales review by Jesus Armando G.
Jesus Armando G.
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"Freshsales is ideal for sales management"

What do you like best?

Freshsales we like many things. First, we like how excellent it is for the application of systematized evaluations to each client of the business. Second, it is excellent for the application of marketing campaigns, and for the management of internal sales. Now, freshsales allows us to make recordings of the calls we have with our clients.

What do you dislike?

We dislike the fact that freshsales does not serve so much for the automation of the sales force, since it does not allow us to directly organize customer databases or generate proposals for the automation of sales. It does not allow to manage sales commissions, nor to carry out forecasting, that is, sales forecasts. Your sales management system in the field is very unwieldy. Its user interface is not very comfortable.

Recommendations to others considering the product

First of all, we recommend using freshsales for the management of potential clients, and to follow up on the customer assistance services that may be offered. Freshsales is certainly highly recommended to handle sales funnels (also called pipelines). It is also advisable to carry out marketing campaigns by email.

What business problems are you solving with the product? What benefits have you realized?

Thanks to freshsales we can follow customer support in the most organized way possible. It's pretty good for online customer management. At least, it offers a live chat tool with these, and allows us to carry out an adequate response control via email, with which we had problems before.

Freshsales review by roberto carlos g.
roberto carlos g.
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" Freshsales a quick way to monitor our sales."

What do you like best?

Freshsales has firmly changed our company in terms of our sales, it allows us to visualize our potential customers, who are available to make such a sale, we identify the opportunities, through follow-ups to our clients, this is achieved with a massive tracking of sales progress The supports can be done by email, manage customer service in an efficient way, you can chat with customers, receive calls, send emails, many things that makes it easier to project ourselves to be a better company through this important software that It's for us.

What do you dislike?

As everything has weaknesses, one of them is its visualization, the interface is very basic, they must also improve their characteristics to deepen more the processes that are carried out to make a more timely sale. Something that caught our attention is that it does not allow the export of information.

Recommendations to others considering the product

There are thousands of softwares that can have many functions, but this software has a lot of potential, nice to say that in a short time when we acquired it, it gave us more data and helped us to optimize our sales.

What business problems are you solving with the product? What benefits have you realized?

It transmits confidence when carrying out our processes, because we make sales faster and easier. We think it's great to have this software, this product is fascinating, but they have to improve it a bit more

Freshsales review by Daniel Ernesto R.
Daniel Ernesto R.
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"Freshsales is perfect for tracking customers"

What do you like best?

We like very much the task system (tasks) of freshsales, since it allows us to organize our progress easily. We like the platform's ability to integrate into emails, and chats with customers, due to its integrated CRM. Something we also like about freshsales is that it has a wide capacity to make phone calls without having to access third-party software.

What do you dislike?

We do not like that the number of collaborators for each task is so low. That makes it a little complicated to keep track of who participates or not in each stage of the project. We think that it is quite limiting with the accessibility permits to the information, and the importation of accounts takes a long time to process each account.

Recommendations to others considering the product

Our sales team is very satisfied with the use of freshsales. It is highly recommended for mobile devices, especially with its excellent access from Android. We highly recommend the use of freshsales to handle responses to customers via email, and to record calls with good quality. Fully recommended to handle leads.

What business problems are you solving with the product? What benefits have you realized?

With freshsales we have achieved many advantages when communicating with our customers, because it has many channels through which we can contact them. Before we had enough problems to make visual follow-ups to our sales processes. This was mainly due to the fact that the CRMs we used did not have good integrations for sales management.

Freshsales review by dantya margarita c.
dantya margarita c.
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" easy and safe our sales with freshsales"

What do you like best?

Our company is assuming a challenge to optimize its functions, for this reason we acquired this software, as it was implemented we saw the improvement in terms of our sales as it is being managed in an organized way to our customers, it is a complete software, easy to use, performs very optimal follow-ups, offers a good technical assistance service

What do you dislike?

One of the shortcomings of this product or software is its user interface, they should improve it, it is very basic and should change its appearance, it lacks more features to have a better service, it does not allow uploading files in bulk, the alarms are not custom

Recommendations to others considering the product

We can say that it is a good product, sales makes it very optimal, fast and it is very practical to use, it is a safe software, it has good characteristics that allows us to organize our work projects

What business problems are you solving with the product? What benefits have you realized?

It has been very helpful, it immediately tracks our relationship with our current customers, it is a good product that has streamlined our work, saving money and time. The synchronization of the activity helps us to keep track of the problems that our customers have had with our products.

Freshsales review by jorge alberto o.
jorge alberto o.
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" A reliable product for our sales and customers"

What do you like best?

Primarily this software has driven our sales, through its features has organized our customers, is a complete software, easy to use cash for the monitoring of our processes, offers an excellent assistance service, has the ticket system where they offer them by chat and by phone

What do you dislike?

One of the shortcomings of this product or software is its user interface, they should improve it and change its appearance, it lacks more features to have a better service, it does not allow uploading files in bulk, to export presents problems, low quality with its interface, very basic reports the alarms are not personalized

Recommendations to others considering the product

Make sales is very timely, is very practical, easy to use, and allows us to make our sales safe and reliable, very good product despite its weaknesses

What business problems are you solving with the product? What benefits have you realized?

It is very practical for its use, it has allowed us to expand our clients in an organized way, it tracks our relationship with our current clients, The synchronization of the activity helps us to track the problems our clients have had with our products

Freshsales review by sandra milena c.
sandra milena c.
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" Freshsales, an organization of our clients in a safe way."

What do you like best?

It has been very helpful because it has greatly improved our sales, allows us to save my time and resources automatically assigning leads, it is a software of high confidence, it is practical when manipulating it, it is very easy to use and helps us make sales and profitable for our company.

What do you dislike?

Manipulating this software has been many mishaps in terms of the speed of its functions, I would like it to be a little faster. In addition, our customers are asking to establish an integration with Facebook and social networks and it has not been possible. Its appearance is very simple, it needs to enter several topics to make it more attractive to the editor, it does not allow to configure the alarms

Recommendations to others considering the product

It is very practical when organizing our potential clients, and take a safe sale

What business problems are you solving with the product? What benefits have you realized?

It is a good software, it allows you to monitor the performance of your team's tasks, specify the sales made daily

Freshsales review by Diego R.
Diego R.
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"Freshsales is quite well focused on sales management"

What do you like best?

What we liked the most until the moment of using freshsales is the ease with which we can manage our potential customers. It is excellent for managing client territories for banking, and for managing customer assistance follow-ups (when they are online, it should be noted). Offers excellent management of internal sales campaigns, and allows you to make call recordings.

What do you dislike?

It does not allow us to manage marketing or resources for banking clients, and it does not offer a good segmentation system for potential clients. However, freshsales does not allow automatic markings on its CRM tool, nor does it allow the user to monitor the influence, or expenses and households. It is quite limited for the sales force automation, since it does not allow us to directly manage client databases, nor do we anticipate sales.

Recommendations to others considering the product

Freshsales is a crm of the most recommended to perform sales management. We like how easy it is to segment contacts, and also manage sales funnels, so we recommend it a lot for this. It is also excellent for storing important documents, and its tool is recommended to be comfortably communicated with other team members.

What business problems are you solving with the product? What benefits have you realized?

With freshsales we have had many benefits, mainly because it allows us to better organize our marketing campaigns by email, and to carry out a correct sales administration in the field. It allows to manage performance metrics, which has been quite profitable.

Freshsales review by Johan Alexander O.
Johan Alexander O.
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"Freshsales greatly increases our sales force"

What do you like best?

Freshsales is an excellent and very attractive crm due to the fact that it allows us to analyze the attention that is given to the client, and because it allows us to manage the internal sales system. It is very good to manage marketing campaigns, and to review the performance metrics of each client online. Your email marketing application is very good, just like your live chat tool.

What do you dislike?

Something that has bothered us from the beginning with freshsales is how complicated it is to distribute to our potential clients, because their segmentation tool is a bit limiting, and you can not do a good follow-up of interactions. Your ability to import large databases from Microsoft excel is quite limited. It does not allow tracking expenses and influences of customers for banking.

Recommendations to others considering the product

We highly recommend using freshsales when dealing with sales funnels, since this management is very fast and organized. We highly recommend its use to keep us properly communicated with each client, and to conduct marketing campaigns by email. It is excellent for analyzing customer service.

What business problems are you solving with the product? What benefits have you realized?

Thanks to freshsales our sales automation campaigns are more successful than ever. It has been excellent for marketing by email, and for sales management in the field. It has also been very good to keep a good control of answers by email.

Freshsales review by Emmanuel Jesus M.
Emmanuel Jesus M.
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"Freshsales will improve your sales intelligence"

What do you like best?

The freshsales task execution system is excellent, very easy to manage. We like that it allows to make telephone calls without having to go to external services. Freshsales allows adding collaborators to the list of tasks, so that the work is more fluid. A point that we like a lot about freshsales is that it allows adding collaborators to the task lists, which makes management more fluid.

What do you dislike?

It is quite deficient in terms of importing accounts and contact databases from excel. It does not allow us to properly track the status of each business, and your android application is quite slow, especially when it comes to synchronize. Regarding the permissions that the administrator can grant to the collaborators, these are a bit limiting with the content customization.

Recommendations to others considering the product

We highly recommend using freshsales for their good and varied communication channels, which summarize the traditional interactions (email, chat and phone calls) in a single platform. It is excellent for concise management of potential customers, and for getting a good import of customer accounts.

What business problems are you solving with the product? What benefits have you realized?

We had a lot of problems looking for a service that offered a quality CRM, which would allow us to correctly guide the sales force. Thanks to freshsales we can better define our potential customers, and we can communicate more easily with our customers. Thanks to freshsales we can better define our potential customers, and know which ones are best for us.

Freshsales review by Rosario M.
Rosario M.
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"Freshsales has greatly increased our sales force"

What do you like best?

It is very good to carry customer databases in a massive way, and to carry out marketing automation campaigns by email. Your sales training meeting management is excellent and easy to carry, so it lends a lot for this. Your system of goals and quotas is excellent. Something that we liked from the beginning of freshsales is how comfortable it is to manage contacts.

What do you dislike?

We are disgusted with how complicated it can be to use freshsales on mobile devices, as it is not well optimized for this. We do not like not being able to do ERP, and that material needs planning (MRP) is so slow that it takes a lot of time away from work. Your e-mail integration is a bit slow.

Recommendations to others considering the product

Fully recommended to handle manufacturing processes. This is because it allows to review and manage the quality and safety of the products in a detailed and organized manner. It is good for managing clients online, because it allows categorizing them, and tracking them as organized as possible.

What business problems are you solving with the product? What benefits have you realized?

There have been no problems of any kind that we had to solve using freshsales, but the truth is that it has benefited us a lot by allowing us to analyze our customer service, and to be able to track the performance metrics of each employee. Freshsales has also shown us great benefits by allowing us to make phone calls without using external platforms.

Freshsales review by Bruno F.
Bruno F.
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"Freshsales: sales optimization for your website"

What do you like best?

Freshsales helps a lot in the development of databases for product marketing. Your CRM system includes not only organization for databases, but also calls and instant messaging. In addition, it is excellent for tracking sales automation.

What do you dislike?

Its multi-user management is very superficial, so the collaborators can only collaborate with some very specific tasks, without significant contributions. It maintains a static structure, does not offer personalization options so the format tends to be exhausting.

Recommendations to others considering the product

Freshsales provides the user with the ability to define a more detailed profile for their consumers. Through its tools you can position or increase sales. It also facilitates interaction with the user's audience by implementing CRM tools that fit the preferences.

What business problems are you solving with the product? What benefits have you realized?

It has a very comfortable UI which makes it easy to work with it. In addition, its communication tools have excellent optimization in any type of device. Freshsales can also be used for email marketing through newslettering.

Freshsales review by Josibeth G.
Josibeth G.
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"Freshsales is an excellent CRM for sales teams"

What do you like best?

We love how easy it is to use freshsales. This "sensitive CRM" offers a good combination of traditional communication methods (email, chat and phone calls) so that the communicative experience with the client is as wide as possible, without the need for external programs.

What do you dislike?

Its configuration of permissions for collaborators is very limiting, because it does not allow to give them much freedom. It is not good for importing databases from external services (nor for exporting them). Your customer segmentation system is slow and does not offer enough information.

Recommendations to others considering the product

Freshsales will be useful to both small and medium businesses, thanks to its extensive customer management. It is highly recommended to manage leads, and to review your activity on the web. Thanks to Freshsales you will be able to get much more out of the visualization of your business in process. We recommend it.

What business problems are you solving with the product? What benefits have you realized?

Thanks to freshsales our customer management is much simpler and more coordinated (when it comes to group collaborations). Before we could not do correct visual tracking of all business processes, but luckily with the use of freshsales this is no longer a problem.

Freshsales review by Liv B.
Liv B.
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"Freshsales is the application that every sales team needs"

What do you like best?

It offers a good system of tasks with which we can easily organize. We like that we can manage contacts and that emails and chats can be integrated into the CRM tool. Freshsales also has the ability to make phone calls without using other applications

What do you dislike?

It allows adding a certain number of collaborators to the tasks, but these are limited to a very basic management permission configuration, so it does not end up being so useful. The import of accounts is slow, with little retail filters and does not offer a good edition of columns

Recommendations to others considering the product

We recommend learning to highlight and define which are the most solid potential customers, that is, those who are most ready to buy our products. We recommend your app for android. It is easy to use and is properly organized

What business problems are you solving with the product? What benefits have you realized?

Freshsales offers us great advantages in terms of communication with customers. It is a multi-channel platform with which we can now be in constant contact with them. A recurring problem was to be able to make a good visual follow-up of the business process, but thanks to Freshsales we have been able to solve it

Freshsales review by JESUS O.
JESUS O.
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"A positive impact with Freshsales to make our sales fast"

What do you like best?

It is very nice to let you know that Freshsales has been very helpful since it allows us to optimally make sales, negotiations and interactions between customers and our company, it has been very useful because through it we have updated with the organization of This company, its characteristics are good, very light and that makes it fast when you drive.

What do you dislike?

There are few things that we dislike about this software but there is something that requires improvement and its interface is very simple, another is that they try to improve the configurations of the alarms or can configure them by oneself, it does not allow to export information

Recommendations to others considering the product

We recommend it because through it, it allows us to make our sales in an optimal, fast and safe way.

What business problems are you solving with the product? What benefits have you realized?

we feel happy because it is progressively improving the processes of our company with the help of this software, freshsales has contributed a lot in terms of sales

Freshsales review by JAIME E.
JAIME E.
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" With Good Characteristics Freshsales is your best option for sales"

What do you like best?

It is very reliable to have Freshsales because it optimally performs our sales, it helps us to fill our processes with great precision and that makes us very happy because through this software we have advanced and we reflect a correct projection, our negotiations are precise where we facilitates a secure sale.

What do you dislike?

There are few things that we dislike this software, one of things that should improve is its interface to make it more pleasant for the administrator, we have analyzed this product and lacks many functions and features and should choose to improve each day more, to that is more attractive to acquire it, they must find a way to download the plans so that it is more feasible to acquire it.

Recommendations to others considering the product

We recommend this software as it improves your company's sales processes in the short term

What business problems are you solving with the product? What benefits have you realized?

There are many things that are contributing this software so that we can progress as a company, one of them the quick way to make sales, its functions make us optimize each process of our company.

Freshsales review by maria f.
maria f.
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Verified Current User
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"High reliability of Freshsales for our sales processes"

What do you like best?

It is very important to have this software since it optimally improves our negotiations and customer / company interactions, it is easy to use, it gives us the way to make sales fast and effective, it is profitable to acquire this program because its interface is nice, it is very balanced in the way it does processes, it is light and reliable

What do you dislike?

We see many flaws in their characteristics, the interface should improve it, your reports should add more information to be more complete, it does not allow us to configure the alarms to our accommodation. They should do an update or add more functions to make the service optimal.

Recommendations to others considering the product

It is a good software because it is doing us optimally our sales processes and interactions with our customers

What business problems are you solving with the product? What benefits have you realized?

It has given us the opportunity to organize our sales processes, the interactions with our clients in a balanced, fast way and thus guarantee a good service. This Software makes us see through a monitoring to identify potential customers and offers minutes for our company

Freshsales review by RODRIGO V.
RODRIGO V.
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Verified Current User
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content

" Easy to use to optimize your company"

What do you like best?

for this company has contributed a lot this software because it has allowed us to optimally guide our negotiations and interactions with customers, it also helps us keep track of potential customers, it has been very useful because it has balanced our organization of the management of sales

What do you dislike?

we dislike it because it lacks many functions or features that would be very helpful for processes, when you want to upload some file you do one-to-one instead of doing them simultaneously to make the process more optimal, you must improve the reports to have better information when reading the data

Recommendations to others considering the product

Improve the interface and add more features so that it can be more optimal for companies

What business problems are you solving with the product? What benefits have you realized?

Through this product or this software, we have improved sales in a timely manner since this software optimizes the processes of our company through its functions. It is of the utmost importance, since through the monitoring of our contacts, it has determined to identify potential customers and offers from our customers.

Freshsales review by marcos g.
marcos g.
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"Freshsales is the perfect solution to help our customers and manage all our relationships"

What do you like best?

we love that we can link the system with my email, it facilitates many situations and I can be aware of its operation. the software is very light which makes sales more fresh and abundant

What do you dislike?

for our company analyzing this software we are disgusted that when we want to modify my system of my works it can be a bit complicated for us, since it can not configure the alarms, it lacks many features

Recommendations to others considering the product

This is a good opportunity for you to acquire this product as it optimizes the databases of your contacts and has good features of easy handling

What business problems are you solving with the product? What benefits have you realized?

is resolving the optimization of sales by this means, streamlines processes since it has search filters, very timely way the database of our contacts. It is very broad with the membership since with only one I can include ten of my employees and clients and it is something that very little systems have included.

Freshsales review by NATALIA C.
NATALIA C.
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"Very rewarding to have Freshsales for our fast and safe sales"

What do you like best?

We are convinced that acquiring this product is of great help for this company, has drastically increased sales in an efficient and timely manner, is easy to use for our operators or software administrator, you have functions that are truly necessary for these processes, its characteristics are excellent

What do you dislike?

there are very few shortcomings or weaknesses that this software has, one of those weaknesses is that its reports are incomplete, they must be improved, the interface is very basic, it does not allow us to export information.

Recommendations to others considering the product

we recommend it because it allows us to make sales in a quick way and optimize our services, saving us time and money

What business problems are you solving with the product? What benefits have you realized?

he practically helped us a lot because it allows us to organize our sales and thus allow us to have a better control of the pending activities.

Freshsales review by Chinmay A.
Chinmay A.
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"Easy to Use Sales CRM with great features"

What do you like best?

Freshsales has reliable and no nonsense platform to use. Pipeline and direct call log feature is great to operate on the go from a smartphone. Also email forward feature is better than other CRMs I have used for Sales Management. Best Free and Low Cost all feature CRM with tons of simple possibilities.

What do you dislike?

The only CRM i could compare and say that it is better in few aspects than Freshsale, is Prosperworks.

Prosperworks is pretty simple and straight forward for businesses like us using G Suite. Another feature that I did not like on fresh sales is the amount of manual data entry we have to do to get into a considerable Lead and Prospect entry process.

Recommendations to others considering the product

Please integrate lead capturing like in Prosperworks.

Also, the Smartphone app design needs to learn to be more simplistic and easy to use. It is much better than others but can be better, I loved the same for Prosperworks.

What business problems are you solving with the product? What benefits have you realized?

It has been almost 4+ months of using Freshsales. Lead management for our business has increased 3 fold in efficiency.

Freshsales review by VIGIL V.
VIGIL V.
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"Good for Starters, but lacks detailed reporting that is required"

What do you like best?

One of the best things about Freshsales is its deals page, this gives us a birds-eye view of the entire sales pipeline for the month.

And for salespeople it became easier to prioritize and segregate deals based on their usecase and probability of closure.

Another thing we liked was the ability to autoasign / distribute leads to all the sales people available. That saved a lot of development time which we would have wasted.

The integration with Freshcall made it possible to track all sales calls , which was essential for us since our entire team is inside sales and conversation over a call needs to have certain quality standards. The integration allowed us to associate each call to a deal/contact based on their phone number. Which made it easier for our quality to check the same.

What do you dislike?

Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights.

There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose

Unable to filter Deals in the pipeline view beats the entire purpose of a pipeline view

Recommendations to others considering the product

wait for it to evolve another 6 months should be good,

What business problems are you solving with the product? What benefits have you realized?

We have been using Freshsales for sales and lead tracking, especially for our inside sales team. Another thing we wanted was detailed analysis and reporting which Freshsales lacks.

From benefits point of view, it was easier to track our sales lifecycle. We have been able to fathom the resources required for our sales volumes and adjust the manpower and shifts accordingly

Freshsales review by Chris B.
Chris B.
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Verified Current User
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"Better by the day"

What do you like best?

It seems like the developers are receptive to updates and changes. We've identified some shortcomings and they've accommodated our requests most of the time. A good example was the lacking formatting tools for creating emails or email templates. Might have already been in the pipeline, but shortly after asking them about it, they had a greatly improved tool in place.

What do you dislike?

Seems like we're helping to develop the software. To be fair, my purview is more with the email and email template side, although I have seen how the CRM works. I have worked with our internal integration expert, and he has been able to make connections between FreshSales and other tools, but it's not always easy.

What business problems are you solving with the product? What benefits have you realized?

Empowering our new sales team with a fresh CRM, running call campaigns, filtering in leads from disparate sources, and sending occasional email campaigns.

Freshsales review by Jose B.
Jose B.
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"Getting closer to our customers"

What do you like best?

The ability to save all the customers information, including calls, messages, address, websites.

Creating tasks really helps a lot when you have plenty assignments a day.

The link between Freshsales and Helpdesk is really helpful when connecting both platforms.

This platform is really intuitive and easy to learn how to use, even if you learn all by yourself you will not have any problem.

What do you dislike?

The platform is kind of heavy and makes the webpage slow most of the time.

Sometimes you don't get to see a contact full information.

You should prepare some kind of presentation for us users to find things easier, some of us are a little new to these kinds of platforms.

Recommendations to others considering the product

Use the trial, but you will love this platform, for real.

What business problems are you solving with the product? What benefits have you realized?

Having the more information possible in one place.

It eliminated the need to have a bunch of files with contact information for the customers

Freshsales review by Samuel G.
Samuel G.
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"I've using it for a year"

What do you like best?

The best thing is to keep track of all the activities you made with your customer. It helps us a lot when trying to reach all the goals our boss propose us. Also, it helps us know how to close a deal. It has a lot of information on it, it has easy to read tutorials on the data base.

What do you dislike?

It is hard to work with it when the Internet connection start decreasing. Meaning that you need to have the best internet connection ever. Sometimes it gets crazy when trying to get the data base. Also, we cannot export the .CSV information from the data feed sheet we have. That is something hard to use.

Recommendations to others considering the product

They have to take time to read all the data they provide. It has a lot of tutorials in them.

What business problems are you solving with the product? What benefits have you realized?

Is possible to keep track of the deals or new leads we are working with. It is hard to do that on paper. Also, we learn how to send cool emails to our clients

Freshsales review by CARLOS O.
CARLOS O.
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"a good alternative to manage our customers"

What do you like best?

we like the way we have optimized our services, we have increased our sales, handle messages and notifications in a real and fast way, efficiently manage relationships with our customers, it is a lightweight and fast software which makes it efficient for we. It seems great to us since we link the email system and through this improves the relationship with customers

What do you dislike?

we dislike that this software lacks many functions and features that can improve the processes for our clients, its interface is regular should improve a little more

Recommendations to others considering the product

improve the interface and add more features to improve workflow

What business problems are you solving with the product? What benefits have you realized?

is giving us a wide assistance to streamline our processes through its characteristics that are of utmost importance for our company, it is easy to use and saves us time.

Freshsales review by John Edison R.
John Edison R.
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"Excelente herramienta de gestión comercial y clientes"

What do you like best?

Excelentes herramientas para la gestión de prospectos y leads, particularmente las funcionalidades de centralización de comunicación con los clientes y el avance automático en el pipeline del cliente ayudan en gran medida a organizar el flujo comercial de cualquier compañía.

Las características de personalización según el negocio que lo desee utilizar permite que se adapte fácilmente a cualquier lógica de negocio o flujo que exista.

What do you dislike?

Posiblemente la única funcionalidad que no me gustó es el hecho que al vincular una cuenta de correo se realiza un escaneo automático de dicho correo lo que genera una serie de conversaciones que posiblemente no estén relacionadas con el flujo comercial.

Recommendations to others considering the product

Recomiendo evaluar las caracteristicas de la plataforma, particularmente evaluar el módulo de personalización ya que aunque las funcionalidades que se encuentran en la versión base son super buenas, si efectivamente se utiliza un poco de tiempo en la personalización se logra llegar a un grado adicional de satisfacción.

What business problems are you solving with the product? What benefits have you realized?

Mejora del proceso de comunicación con nuestros clientes, gestión de prospectos, leads y seguimiento particularmente la gestión de estos solía ser realizada por cada asesor de ventas, sin embargo esto hace que la atención de dichos clientes se descentralice y sea difícil de organizar, validar y controlar, al utilizar fresh sales se logra que todo el equipo comercial esté alineado en una misma dirección lo que finalmente permite una gestión centralizada y que en todo momento se conozca el estado de nuestros clientes.

Freshsales review by Chris O.
Chris O.
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"An upgrade with simplicity, not bloat."

What do you like best?

Starting my new position, one of my questions for my interviewers was "What is your CRM solution?" I got a grin in return, and then they told me about Freshsales, which I had never heard of before. With a support-heavy, and sales-heavy background with many companies over the last 15 years, I've seen a LOT of CRM tools, all the way up to the big bad Salesforce.

While Salesforce can do an awful lot, the train-up time for that beast is ridiculous, and there's more 'work-arounds' than actual 'working' much of the time. I sat down with Freshsales with no documentation or training, purely for the purpose of figuring out what I was in for.

One day later, I've not only got a workable solution for how to work through my predecessor's backlog, and it's sorted, with customization options already spinning in my head to try. One week later, simply clicking through the options make it clear how to do something, without even needing extensive manual reading, even though they're there for me.

What do you dislike?

The only real dislike that I have is that I was unprepared for having something so intuitive in design. I had a hard time adjusting to things being simple, and keep finding answers right in front of my face when I'm used to slogging through submenus and options to find a path to what I'm looking for.

Recommendations to others considering the product

If you can get away from SalesForce to this, you're going to be really happy with the simplicity involved.

What business problems are you solving with the product? What benefits have you realized?

I took over a position that had been neglected for months, resulting in a backlog of leads, contacts, and interest in our product. With 0 training on Freshsales, I quickly found multiple ways to sort, contact, and track things the way that would work for ME, and I've realized that this is going to make training someone else 100x easier because it works with MY workflow, not the other way around!

Freshsales review by Ujjwal A.
Ujjwal A.
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"Know your Sales & your Customers - Inside Out"

What do you like best?

It seems to have improved rapidly. You will find that it has a mix of every Sales CRM out there in one. Anything relevant to a contact can be found on the detailed page. Your interactions with other people not in your contact list automatically get added to the leads. Each organisation is well represented as an account for a sales person to continue reselling and maintaining relationship with the people connected to that account.

What do you dislike?

Contact sync is missing. We need to rely on Zapier to sync with Google. The price starts to look expensive when you go higher up on the plans. IOS app is still not formatted for iphone X and lacks the polished look.

Recommendations to others considering the product

If you don't get overwhelmed with too much information at once, then Freshbooks will be your final choice. What I didnt understand is why they don't sync past email when they adopt 2 way sync in general. The feature that auto searches social handles based on the email id of the contact was very useful. The IOS app still lacks the feature rich UI that web interface provides.

What business problems are you solving with the product? What benefits have you realized?

Distinguishing between a lead and a contact while keeping an excellent record of both. Creating some automation based on the interaction with clients.

Freshsales review by Sarah C.
Sarah C.
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"Responsive Customer Support and Great System"

What do you like best?

We love the ease of customization and the way that the team at Freshsales is always available for a phone call with any tech issues. The pipeline flow is really clear, and the prompts to set a task for each deal keep us on the same page as a team and encourage us to move the deal forward.

They continue to add more features, which has been great for us as we continue to get more functionality for the same price.

What do you dislike?

I think the only challenge that we've faced is that we sometimes have redundant fields that show up on the display, and some glitches with the Quickbooks integration. We'd also love more of a colour cue when a deal is stalled in a certain stage.

Some other things that we needed weren't built in (we sell products and services) but we were able to make a work arounds in the program so for the most part, it does everything that we need.

What business problems are you solving with the product? What benefits have you realized?

Freshsales has really helped us to improve our communication as a sales team and to track the emails and information that we send to the client. It's a great product for our small business, and it looks like it will be really strong for us as we scale.

Freshsales review by Luciana M.
Luciana M.
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"Freshsales, the all-in-one CRM for prospecting and closing deals"

What do you like best?

- It really helps for prospecting and closing deals

- It has a great UI, far way better than much of the CRMs on the market

- It has an awesome points system for leads qualification

- It has an integrated phone number that you can activate so you can log and record your calls directly to the CRM platform

- It's really easy to use and understand

Sales campaign and workflows really make your life easier when following up on prospects/contacts

What do you dislike?

It would be great if you could manage the system scores for leads qualifications (like when a lead interacts with your mails it adds points when it might be a cold lead).Also, Support help could respond a little faster when having problems (we were almost a week with a problem and the answers we got from them were every two days when it was something urgent)

Recommendations to others considering the product

If you are willing to prospect, this is a must-have, all-in-one CRM with a really affordable plan and features.

What business problems are you solving with the product? What benefits have you realized?

When we first started prospecting, we found out it was very difficult to score leads in most of the CRMs. With Freshsales, all of that pain went away! The lead scoring feature is just awesome. You can customize it to your own preference, and define when a lead is cold/warm/hot, and this is just great

Freshsales review by Christiaan S.
Christiaan S.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Smooth and easy to use"

What do you like best?

Kanban function with deals and being able to filter deals/customers or leads accordingly. The fact that companies/contacts/leads and separated but yet shows the relationships between all parties. Online Support for Fresh Sales is great as you can receive instant answers to any questions you may have.

What do you dislike?

No Dashboard available on the Garden plan. Having issues linking customers between freshsales and freshdesk. Training needs a bit more attention concerning the content that is covered during webinars and doing the actual test. If training is more interactive in webinars, handling actual situations posed by likewise questions in a test. Resellers will benefit by the means of understanding the product at a deeper level

Recommendations to others considering the product

Ease of use makes FreshSales a breeze to work with

What business problems are you solving with the product? What benefits have you realized?

Having documentation linked to a deal or customer. Keeping admin aligned with customers. Having tasks, appointments and notes available immediately on a deal or contact. Having support tickets linked to a customer so you will always be prepared when visiting a customer.

Freshsales review by Dave P.
Dave P.
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"The Go-To Tool for Sole Traders and SMB's"

What do you like best?

Using Freshsales is an absolute breeze. It's super simple to set up and to navigate. Moreover, the pricing structure is very well suited to sole traders and smb's.

What do you dislike?

To be honest, I cannot think of anything. Everything is just so fluid and natural when using the product.

Recommendations to others considering the product

Do it! Especially if you are using the free offering of solutions like Hubspot, knowing you need to move from a free version to a paid version, but still want excellent value for money.

What business problems are you solving with the product? What benefits have you realized?

As a small business and a sole trader, I need a solution to track my clients and potential clients. I've tried using other software products, notably HubSpot, but they just don't compare to Freshsales. Hubspot's interface is by comparison to Freshsales clunky to say the least. They also impose ridiculous limits on their free account offering, and their first tiered pricing level is way too excessive for a small trader like me.

I can now track everything I need to run my web design company using Freshsales. I am able to send emails and track them right from the Freshsales interface, and even use templates to speed through day-to-day tasks. The lead-scoring feature also helps me see at a glance who are my hottest leads to follow up on.

Finally, Freshsales also integrates perfectly with Freshdesk (Freshworks client ticketing solution) and Freshchat (their website chat system). I am able to see everything I need to in one, centralised location.

If you're a sole trader or SMB, you really should check out this awesome product - I can't recommend it highly enough!

Freshsales review by Lida M.
Lida M.
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"Accessible and simple CRM"

What do you like best?

Gives me the opportunity to focus on my sales. Using it, I save my time and resources, automatically assigning potential customers. I can easily paint tasks and meetings, while receiving notifications via e-mail. I believe that these are powerful and useful tools that make your business successful.

What do you dislike?

Sometimes it works slowly, I would like it to be a little faster. In addition, our customers are asking to establish integration with Facebook and social networks. And I also want to increase the comments section and the ability to customize the font. These small minuses can be fixed quite quickly in the next update.

Recommendations to others considering the product

This tool will help your business and your clients to make transactions, and completely control this process, being at home, and on business trips, traveling, which is very convenient. And also monitor the performance of the tasks of your team.

What business problems are you solving with the product? What benefits have you realized?

I have the ability to send bulk emails to potential customers, import and manage large lists, and customize data fields and work with email templates. I can also respond to client and prospective emails right inside the CRM.

Freshsales review by Kristina K.
Kristina K.
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"An Exceptional CRM"

What do you like best?

We have a very unique business and way of managing accounts and generating leads, FreshSales has helped us every step of the way build a CRM that best works for our company's needs. We have scheduled a number of calls with the support team at FreshSales who have been very polite, professional and helpful at answering all of our questions on data migration, updates, and even incorporated new feature requests. Overall, I'm very impressed with their product!

What do you dislike?

There is nothing specifically about this platform that I do not like. Our company has had a number of challenges finding a CRM that best suited our needs, and of all the CRMs that we tested, FreshSales by far met more of our needs than any other platform.

Recommendations to others considering the product

Utilize their support team, they're been super helpful and have made the transition a seamless process.

What business problems are you solving with the product? What benefits have you realized?

FreshSales has helped our company manage incoming leads, track prospective accounts, and measure conversion rates in a streamlined and simple process.

Freshsales review by Joseph P.
Joseph P.
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"Great System and You Make It Your Own"

What do you like best?

The customization, the people, the UI experience and overall, the functionality is extremely great. This is a system that you need to take time to develop, but once you work on it, then it gets better and better with time. The implementation also helped with a lot of development. Finally, for small companies, you can't beat the price.

What do you dislike?

The biggest challenge was that I had to build and create everything. In addition, the implementation kick off was a bit slow at first. The nice thing about Salesforce or HubSpot is that they've done it so many times that there is a template for it, but at the end of the day, why do you want to be like everyone else?

Recommendations to others considering the product

Understand that you'll put a lot of work in up front. This is a customizable system and the cost is great, but you will be setting a lot of it up. Also get the implementation team on a schedule. For example - Schedule weekly 2 hour time blocks for 4 weeks straight.

What business problems are you solving with the product? What benefits have you realized?

The customization and flexibility to not only plan ahead but create a system that is easy to use.

Freshsales review by Joyce M.
Joyce M.
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""Freshsales is ideal for following clients""

What do you like best?

We like especially the errand framework (undertakings) of freshsales, since it enables us to sort out our advancement effectively. We like the stage's capacity to coordinate into messages, and visits with clients, because of its incorporated CRM. Something we additionally like about freshsales is that it has a wide ability to make telephone calls without hosting to get to third-gathering programming.

What do you dislike?

We don't care for that the quantity of colleagues for each undertaking is so low. That makes it somewhat confused to monitor who partakes or not in each phase of the venture. We imagine that it is very constraining with the openness licenses to the data, and the importation of records sets aside a long effort to process each record.

Recommendations to others considering the product

Our business group is exceptionally happy with the utilization of freshsales. It is very suggested for cell phones, particularly with its incredible access from Android. We very prescribe the utilization of freshsales to deal with reactions to clients by means of email, and to record calls with great quality. Completely prescribed to deal with leads.

What business problems are you solving with the product? What benefits have you realized?

With freshsales we have accomplished numerous points of interest when speaking with our clients, since it has numerous channels through which we can get in touch with them. Before we had enough issues to influence visual to subsequent meet-ups to our business forms. This was basically because of the way that the CRMs we utilized did not have great combinations for deals the board.

Freshsales review by Allison K.
Allison K.
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"Great CRM for small - medium businesses"

What do you like best?

Simple, easy to use CRM tool for small to medium businesses. I love being able to mass update in an Excel sheet by upload. Way easier and less complicated than SalesForce. Bulk task assignment and bulk emails are great. We are exploring the tie-in to MailChimp next. The Help team is responsive and friendly. They always take our suggestions into consideration, and often will build enhancements based on what we've told them.

What do you dislike?

The reports need more customization. I would like to be able to choose any data fields for rows and columns. The lead scoring doesn't quite work the way it should. Not sure how to make it better, but we don't rely on it like I was hoping we would.

Recommendations to others considering the product

Give this CRM a shot. I use it for 2 small companies and really like it.

What business problems are you solving with the product? What benefits have you realized?

The main value is that FreshSales adds value to my sales team, without getting in the way of doing their job. Keeping track of leads, contacts, and deals so they don't slip through the cracks. This has really streamlined our sales process and efficiency. As the sales operations director, I less from my salespeople now than I did before Freshsales. Before Freshsales, we were running a fairly loose sales process. It’s helped develop and fine-tune our sales process tremendously. We’re able to work faster, and achieve more volume in our sales activities than we were without it. Things do not slip through the cracks while using Freshsales.

Freshsales review by Zack G.
Zack G.
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"We are care about sales."

What do you like best?

Allows me and my team to send a lot of emails drafted on the personalized pattern, timetable those and sync them with my calendars, and concern them automatically to our contact records to export all pertinent info. I like it.

What do you dislike?

I don't meet any problems with this working tools. All my team is fine with it and it is good to know that we can work more productive.

Recommendations to others considering the product

The software is really wonderful. You will have the much better system of sales track. The very good platform will help you to see how many trades are in every step, sort, and filter by their prospective close term. The great addition to increase your performance in business.

What business problems are you solving with the product? What benefits have you realized?

We like that a system with notifiers that make sure we will never lose an appointed task, among which the brand new notes and comments. Also, we can make it possible to create custom reports for each contact, or opportunity.

Freshsales review by Robert P.
Robert P.
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""Freshsales will improve your business insight""

What do you like best?

The freshsales task execution framework is amazing, simple to oversee. We like that it permits to make phone calls without going to outer administrations. Freshsales permits adding colleagues to the rundown of errands, with the goal that the work is progressively liquid. A point that we like a ton about freshsales is that it permits adding partners to the assignment records, which makes the executives increasingly liquid.

What do you dislike?

It is very insufficient regarding bringing in records and contact databases from exceed expectations. It doesn't enable us to appropriately follow the status of every business, and your android application is very moderate, particularly with regards to synchronize. As to consents that the overseer can concede to the colleagues, these are somewhat restricting with the substance customization.

Recommendations to others considering the product

We exceptionally prescribe utilizing freshsales for their great and fluctuated correspondence channels, which condense the conventional communications (email, talk and telephone calls) in a solitary stage. It is superb for succinct administration of potential clients, and for getting a decent import of client accounts.

What business problems are you solving with the product? What benefits have you realized?

We had a great deal of issues searching for an administration that offered a quality CRM, which would enable us to effectively manage the business compel. On account of freshsales we can more readily characterize our potential clients, and we can convey all the more effectively with our clients. On account of freshsales we can all the more likely characterize our potential clients, and know which ones are best for us.

Freshsales review by Maegan D.
Maegan D.
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"Control your sales pipeline effectively and easy."

What do you like best?

Lets me concentrate on my sales leads. The ability to save time and resources by automatically assigning leads. I can easily to timetable tasks and appointments and get email alerts. I guess it is powerful and helpful tools which make your business work right.

What do you dislike?

Nothing says bad about this platform I can't. As I know that we can easily work with all tools which are given to us that software. I'm glad that till now I don't have any bad issue with this solution.

Recommendations to others considering the product

With this software, you can track the productivity from your sales. You will have a good way to make and save your crafted personalized emails and send them faster. Great that you will see how many deals are in every step, sort and filter by their supposed close date. Perfect addition to grow your company.

What business problems are you solving with the product? What benefits have you realized?

Helps to us to see a full situation of our - deals, customer information and performance. Nice point that we don't need to give a learning process to our new sales managers as this software is really simple in use.

Freshsales review by Arthur S.
Arthur S.
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"My experience of Freshsales"

What do you like best?

The ease of use and simple navigation stand out the most. Not to date myself, but I was an early Telemagic user back in the dos days... a goldmine reseller and an MS Dynamics user, as well as SalseForce. At FreshSales, what is unique is how you pull yourself through a record and process with their unique slider technology that draws you to the next field. If you don't need all the bells and whistles of SalesForce and want something robust for the price, Freshsales is the way to go. Their service and support is responsive and second to none.

What do you dislike?

Sometimes there is a delay to move to the next field. This is because of the speed of the internet. I would also like to see better navigation when jumping between tasks.

What business problems are you solving with the product? What benefits have you realized?

Simple campaigns, easy customization, quick search and a friendly, simple interface.

Freshsales review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"One of the best CRM out there"

What do you like best?

It's user-friendly. The visuals are outstanding, and the configuration is fast and easy. We recommend our clients to use Freshsales. Our leads are imported to this CRM, it's a great way to explore the usage statistics of our prospects (logs in, email attachments, last imports, and if they have been contacted technical support). All of this is talking about the trails. We can see if they have used the trials or not. In that way, we can conclude if they are interested in this platform or not without even asking them.

What do you dislike?

I wish that it can be faster, sometimes is a bit slow. Also, our clients always ask for a native integration with Facebook and social networks in general. And one more thing, the comments section is a bit small and you can't customize the font. These minor details can be fixed quite fast within the next update.

Recommendations to others considering the product

It's one of the best CRM out there. I recommend all to try it for yourself. You can enter the website and start a free trial for a month. The configuration is not rocket science. With little support, you can start right away to explore this platform.

What business problems are you solving with the product? What benefits have you realized?

We can analyze the usage of the trials by our prospects and generate strategies by the time we contact them by phone call the next opportunity that arrives. It's a vital feature to know the overall activity that they spend during this period of time.

Freshsales review by Ryan M.
Ryan M.
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"Easy to use! "

What do you like best?

Freshsales can hook up to your phone and email and you can log every interaction with your customers and easily go back and access them. You can also save picture to customer files. It has made keeping up and progressing the customer relationship easier than it has ever been.

What do you dislike?

I have not found anything that I have not loved about this CRM.

Recommendations to others considering the product

Just check it out! It's really hard not to like. It takes a bit to learn all of the different features but once you learn them, you will never go back to another CRM. Freshsales is the best and it is only getting better.

What business problems are you solving with the product? What benefits have you realized?

On top of an extremely user friendly interface, Freshsales lets you connect with your calendar to set appointments and tasks for you to work on. You can also set it to send a friendly reminder to the person you are meeting with.

Freshsales review by Bella F.
Bella F.
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"Awesome tool for the price you pay"

What do you like best?

A good CRM tool that a salesperson or the person in the marketing can love. Being in a marketing team the fresh sales makes it easier for me to keep on top of my details. It is such a pleasure to use that our CRM data is much more accurate. The generated leads can be updated and followed up directly within the CRM and we no more require excel to perform this action

What do you dislike?

As of now there is no disadvantage I can say about this CRM as everything I use is good and serves the purpose of the tool

Recommendations to others considering the product

One of the important things I like about this tool is automating the email follow-ups which reduces a lot of time and energy. Also, we get ranks for each leads we import on to this CRM so you can easily know the active users and non active responders of the emails we send. Try the basic version once and then you will really know it purpose and then you can go ahead with the Blossom or the Garden plan depending on your requirement.

What business problems are you solving with the product? What benefits have you realized?

We use Freshsales to generate new leads for our business by sending bulk emails and assigning leads based on the category of the leads imported to the CRM

Freshsales review by Melanie B.
Melanie B.
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"Amazing UX, absolutely love it"

What do you like best?

The whole customer experience: from being able to convert leads into contact, establishing a lead score, customizing everything so easily. It feels like you are making the software your own. It is super fast and so much easier to use than Hubspot. The interface to send email is amazing, the tracker works super well. I can personalize the customer profile and add anything I need, to then set it up as criteria for the lead score, just perfect.

What do you dislike?

The autofill option needs a bit of work to be as efficient as Hubspot one for example. But honestly, all the other features are making up for it. I was also wanting a Chrome extension, but I asked and it seemed like it is going to be there soon.

Recommendations to others considering the product

Go for it guys, worth the hassle of changing CRM. We put tones of work into setting up Hubspot, I tried Freshsales to see the difference, and I immediately switched.

What business problems are you solving with the product? What benefits have you realized?

Doing outreach to my contacts has been made so easy. The lead score is helping me to sort out who I should contact first (and I defined myself what is making a lead worthwhile). I also defined a set of rules to remind me to contact people after X number of days depending on the lead score: AMAZING

Freshsales review by Jose Q.
Jose Q.
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"Freshsales: CRM in the Cloud just made easier"

What do you like best?

The flexibility of Freshsales' processes and integrations. Everything, from phone interactions, emails and automation in general are completely centralized in an easy to maintain and manage interface which is accessible from anywhere an Internet connection and browser are available. And regarding integrations, major players such as Google Calendar (for corporate scheduling), MailChimp (for email campaigns) and its "cousin", Freshdesk (for helpdesk and customer experience) are solid options.

What do you dislike?

If anything, the reporting capabilities. A little more flexibility and expansion for Reports and Dashboards would be desirable. The plus side is that, since Freshsales is always evolving in the cloud, chances are this is being worked on and improved right now.

Recommendations to others considering the product

Go the extra mile and get Feeshdesk too for an all-around customer-facing experience!

What business problems are you solving with the product? What benefits have you realized?

We are Freshsales developers. That is, we work with Freshsales' API for advanced integrations. Also, we use Freshsales as CRM in one of our web pages, Drones USA. With Freshsales, integrated with Freshdesk, we are able to capture client information and to keep an eye in our Sales lifecycle and pipeline in a very straightforward way.

Freshsales review by Administrator
Administrator
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"Not so great software "

What do you like best?

the UI looks good and neat reports, user level control is good

What do you dislike?

If you want to use it with manager and execs on the same platform, the execs will be able to see all the emails of managers on team inbox, which is really bad we realised it after using this for 6 months, ever since then we are asking them to resolve the same bit it has been 4 months and they are still not able to solve it.

Recommendations to others considering the product

Please check with the email feature as a manager you don't want all the team to see what emails you send to their colleagues or outside world.

Also there's no provision like deal rotting in pipedrive CRM, you will never know when your sales team is on low productivity, even though it generates reports automatically, you cane make sense out of them for real business even though they look fancy.

What business problems are you solving with the product? What benefits have you realized?

captures lead data from website form, lets you use territory access and auto lead assignment works well with that.

Freshsales review by Sarah B.
Sarah B.
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"Best CRM for small businesses-FreshSales"

What do you like best?

The customer service at FreshSales is spectacular. Any issue or problem I am trying to solve on the web-based CRM, I can just quickly connect with a FreshSales expert on the chat feature. In the very few times that I had technical difficulties with the CRM, the FreshSales was extremely responsive and solved the issues promptly.

What do you dislike?

Nothing negative to say about FreshSales! It is everything that I need and the development team at FreshSales has continued to make fantastic upgrades within the CRM.

What business problems are you solving with the product? What benefits have you realized?

After using multiple excel sheets, google docs, sticky notes, email folders, etc., I decided that it was time to find something that would help me make our sales pipeline process more streamline and efficient.

I starting researching and testing multiple CRMs for small businesses online and came across FreshSales CRM. This was the only CRM I found that had everything I was looking for: customized filters, bulk personalized emails, email tracking, easy pipeline visual and much more.

At Millennium Software Solutions, I have been able to efficiently and accurately monitor and develop our sales pipeline, as well as reach out to prospect clients in higher education in a more personalized way.

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Freshsales
4.7
(471)