# Freshsales Reviews **Vendor:** Freshworks **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,233 ## About Freshsales Freshsales is an easy-to-use, AI-powered sales CRM software. Trusted by 65,000+ businesses worldwide, Freshsales CRM helps sales teams attract quality leads, engage in contextual conversations, grow sales pipeline, boost conversions, and power productivity. Freshsales CRM provides a 360-degree view of contacts and accounts to empower sales teams with context to sell better. Sellers can manage sales pipelines to visualize deal progress and define and track sales targets. Sales teams can effortlessly engage with prospects and customers with the built-in phone, email, and chat capabilities. Advanced automation features like workflows and sales sequences boost sales productivity and ensure better prospecting. Freddy AI in Freshsales helps sellers draft contextual sales emails, receive actionable deal insights, and never miss out on revenue opportunities. ## Freshsales Pros & Cons **What users like:** - Users appreciate the **ease of use** of Freshsales, finding it intuitive for daily operations and effective communication. (103 reviews) - Users love the **user-friendly interface and extensive features** of Freshsales, enhancing their sales processes effectively. (70 reviews) - Users find Freshsales **easy to learn and use** , appreciating its powerful features and user-friendly design for efficiency. (55 reviews) - Users highlight the **top-notch customer support** of Freshsales, praising its availability and effective assistance at all times. (50 reviews) - Users find Freshsales to be **intuitive and user-friendly** , making it easy to create and manage workflows effectively. (41 reviews) - Users value the **easy-to-use interface** of Freshsales, appreciating its intuitive design and customization options. (41 reviews) - Integrations (35 reviews) - Feature Richness (33 reviews) - Easy Setup (32 reviews) - Customization (30 reviews) **What users dislike:** - Users find the **missing features** in Freshsales limit lead management and overall effectiveness of the platform. (47 reviews) - Users find Freshsales' **limited features** frustrating, especially concerning integrations and automation capabilities. (32 reviews) - Users find that Freshsales has **significant limitations** in features and automation, making usage challenging and costly. (28 reviews) - Users face a **steep learning curve** , struggling with navigation and report generation, affecting overall ease of use. (25 reviews) - Users face **limited customization** in Freshsales, hindering their ability to personalize features like reporting effectively. (21 reviews) - Users experience **poor customer support** with Freshsales, facing frustrating interactions and lack of personalized assistance. (20 reviews) - Users find **integration issues** frustrating, as connections can be finicky and require constant vigilance for proper syncing. (19 reviews) - Not Intuitive (19 reviews) - Limited Options (18 reviews) - Slow Performance (18 reviews) ## Freshsales Reviews ### 1. Cheaper Than HubSpot, but Missing Basics, Poor UI, and Weak Reporting **Rating:** 1.5/5.0 stars **Reviewed by:** Rahul S. | GTM, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Freshsales?** The only upside is that it is cheaper than HubSpot. I cannot think of anything good about the platform. **What do you dislike about Freshsales?** The UI is horrible, no clear guides on integrations or how to connect anything, reports are not at all that detailed as in HubSpot, plus most marketing service companies include their own CRM which is actually free and much better like Instantly. They need to upgrade everything ASAP. Our team actually does not use this anymore, although we have paid for a year. Excel is much better for us. The very basics of ROAS, CPL/CPD are missing. There is no enforcement of reminders like there is in HubSpot, no AI features like there is in Instantly. I don't even think that the support can help here, because the platform doesn't even have the feature set that even basic SaaS Marketing/Sales teams need. **What problems is Freshsales solving and how is that benefiting you?** I used to solve the problem of knowing the lead source, cost, revenue from the various sales sources we have, but honestly, Excel is better for basic stuff. We have started using Zoho a bit as we want more features, performance, and from a company that has local time zone CS support. ### 2. Logistics-Friendly CRM Lacks Mature Industry Interoperability **Rating:** 4.5/5.0 stars **Reviewed by:** Vehz H. | Senior Logistics & Compliance Manager, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Freshsales?** Freshsales adapts well to our cross-border freight sales and compliance routines. Its fully customizable sales pipeline lets us build process nodes matching actual transportation transactions, embedding verification standards for ADR dangerous goods and GDPR data governance. Integrated activity archives record all negotiation and communication details, forming traceable business records. Automated reminder functions prevent missed client follow-ups, and unified customer archives greatly streamline daily regulatory inspection preparation work. **What do you dislike about Freshsales?** The platform falls short on native linkage with professional logistics management systems. We have to adopt manual import and export methods to synchronize freight price and shipment data, dragging down operational efficiency. It carries no preset compliance specifications tailored to German transportation laws, forcing us to manually create custom fields to meet risk control demands. Custom audit report output is rigid, requiring repeated format adjustment before submitting official compliant documents. Multi-party collaborative deal management also brings cumbersome page navigation experience. **What problems is Freshsales solving and how is that benefiting you?** It unifies scattered client communication records and business documents, replacing fragmented offline file management. Standardized sales phases stabilize negotiation progress, accelerate partnership confirmation with carriers and cargo owners, and align internal sales and dispatch teams. Built-in data recording specifications effectively lower regional regulation violation risks and simplify routine compliance inspection procedures for local logistics enterprises. ### 3. Easy-to-Use CRM for Managing Leads and Deals **Rating:** 4.0/5.0 stars **Reviewed by:** Himanshu L. | Sr Digital Business Consultant, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Freshsales?** Freshsales is easy to use and everything is in one place. I like the lead tracking and email follow-ups, it saves time and keeps things organized. The pipeline view also helps me clearly see deals and focus on the important ones. **What do you dislike about Freshsales?** At times, it feels a bit slow, and in the beginning some features take a while to understand. A few of the more advanced options also aren’t very easy to find, which can make navigation a little frustrating at first. **What problems is Freshsales solving and how is that benefiting you?** It solves the problem of scattered leads and missed follow-ups. With everything in one place, I can track leads more easily and stay consistent with my follow-ups. As a result, I manage deals better and save time. ### 4. AI-Driven CRM with Seamless Setup But Lacks 3rd Party Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** MANAV M. | Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2026 **What do you like best about Freshsales?** I like that Freshsales acts as a centralized repository, putting every email, call, and meeting in one place like a dashboard, which helps me know what each discussion was about. The lifecycle feature enables me to track the progress of a deal, see who needs a nudge, and automate manual tasks like sending emails or setting reminders. I appreciate that it helps me prioritize leads, focusing on those with a higher chance of success using Freddy AI. I enjoy the activity tracker which provides a timeline of each touchpoint, enabling my firm to reach out at the right time. I also find the automated sequence for outreach smart since it stops whenever the customer replies, and the ability to make calls directly via the CRM is really handy. The layout is great and makes navigation easier. Furthermore, setting it up was easy for my team and me, and it saves us time by reducing the need for accessing multiple apps. **What do you dislike about Freshsales?** 1. The mobile app is slow and not all features are available compared to the desktop version. 2. Sometimes data extraction for leads is not accurate, so a double-check by the team is necessary. 3. It lacks integration with third-party platforms like Marketo, Pardot for marketing, and Netsuite and Sage for accounting. **What problems is Freshsales solving and how is that benefiting you?** I use Freshsales to centralize contacts and interactions, automate tasks, prioritize leads using AI, and track activity for strategic outreach, saving time and improving decision-making. ### 5. Clean, Intuitive UI with Tightly Integrated CRM Features and Freddy AI **Rating:** 4.0/5.0 stars **Reviewed by:** Karthick P. | GTM Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2026 **What do you like best about Freshsales?** The clean and intuitive UI makes its easy to onboard team quickly without steep learning curve Features like built in phone , email, activity tracking and automation are tightly integrated Freddy AI and automation features also help with lead scoring, prioritization and improving follow ups without overcomplicating workflows **What do you dislike about Freshsales?** Limited Automation features compare to competitors tools like HubSpot, Salesforce and others CRM's and some advanced features are very hard to setup at first The reports are not very flexible and getting detailed insights can take extra time Some of advance features are available only in higher plans **What problems is Freshsales solving and how is that benefiting you?** Freshsales solves problem like managing leads, tracking customer conversation and following up on deals one place Instead of multiple tools for calls, email, notes and task it is organized in single platform The main benefits its saves time and keeps working in well organized and make sure that no lead or follow up missed ### 6. Streamlined Deal Management with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Kumar V. | EA to CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Freshsales?** I use Freshsales for deal management, sales funnel, and daily tasks. It helps me organize our sales funnel effectively. The deal management feature is very impactful, allowing me to understand where we currently are in the sales process. I can set the deal management according to my requirements, like first call, demo 1, demo 2, and get the status in a single click. I also find the call log feature valuable, and the initial setup was easy. **What do you dislike about Freshsales?** Sometimes the activity section updates automatically, which shouldn't happen. I'd prefer if updates didn't occur without our permission. **What problems is Freshsales solving and how is that benefiting you?** I use Freshsales for deal management and sales funnel organization. It helps me understand our current sales position and allows me to customize the deal flow easily. The status is accessible in a single click. ### 7. Effortless Setup, Needs More Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Anuj Ayyan N. | Student Intern, Electrical/Electronic Manufacturing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Freshsales?** I like Freshsales for its zero configuration setup and fastest time to value. The native harmony really stands out because I can save thousands since the phone integration doesn't need separate configuration. Additionally, the instant email and phone activation are quite impressive. **What do you dislike about Freshsales?** I don't like the limited third-party native integrations in Freshsales. There's also some rigidity in the reporting and dashboard features, which can be frustrating. Plus, the mobile app tends to be laggy, which is a bit of a hassle. **What problems is Freshsales solving and how is that benefiting you?** I use Freshsales to manage leads, automate tasks, and gain insights, reducing data silos, tool fatigue, and wasted time on dead leads. It resolves accidental data destruction and version control issues from Excel. ### 8. Easy Task Completion with a User-Friendly Interface and Strong Support **Rating:** 4.5/5.0 stars **Reviewed by:** Christian Lyre G. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Freshsales?** The most helpful tool in FS, for me, is the integration tool. It makes it really easy to get tasks done. I also like the user-friendly interface and the way they handle confidential data. On top of that, it’s affordable and comes with good customer support. **What do you dislike about Freshsales?** If it’s your first time using these tools, you’ll probably have a hard time understanding how they work. They’re a bit complex, especially if you’re new to the industry, so it can take some time to get familiar with everything. **What problems is Freshsales solving and how is that benefiting you?** Freshsales solves my problems when it comes to business workflow and lead management, and it helps me get a better ROI for the business. The UI and UX are both good and easy to work with. ### 9. Great Features, Needs Advanced Reporting **Rating:** 3.5/5.0 stars **Reviewed by:** Mannu . | Sales and Partnership Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Freshsales?** I like how cost-effective Freshsales is; for the cost, you're getting an entire suite with many features like sequences and email bulk facility. It was really easy to set up everything as it provides step-by-step guidance. We created accounts fields and company, and Freshsales provides templates for other things. We tested email health without connecting the inboxes, then tested it with DKIM, SPF & DMARC setup on Freshsales. You can use Sequences for sending emails using certain logic, like sending follow-ups to clients who opened emails. It allows you to send automated email campaigns, and with bulk email, we can send a single email as a campaign and personalize every aspect of each email. **What do you dislike about Freshsales?** Detailed reporting of the email metrics can be highly improved. Due to their inability of showing detailed report, I had to create a separate email metrics dashboard personally using python. Their email open and click rates are the most basic, even the free HubspotCRM allows such detailed email metrics. You are only allowed the basic information, making the email metric not so reliable. **What problems is Freshsales solving and how is that benefiting you?** I use Freshsales for personalized email campaigns, tracking client engagement, and providing reports. It helps automate email sequences based on client interactions and send bulk emails with personalized details, all while being cost-effective with a full suite of features. ### 10. Effortless Management with Intuitive Design **Rating:** 4.5/5.0 stars **Reviewed by:** Sahil B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Freshsales?** I use Freshsales for management because it offers easy access to my working contacts management and sales management services. I like how easy it is to use; just a tap and almost all work is done. There are many more features in the application like managing our work, setting reminders, or even automating some tasks with it. The initial setup was very easy. Overall, compared to Zoho CRM, Freshsales is much easier to use. **What do you dislike about Freshsales?** I think its user interface can be improved by adding more features in profile. Some functions are in two slides, I mean one in another, which can be improved by setting them on top or on the profile page. **What problems is Freshsales solving and how is that benefiting you?** Freshsales provides easy access to contacts and sales management, making it user-friendly and efficient. It helps manage work, set reminders, and automate tasks with just a tap. ### 11. User-Friendly CRM with Powerful Features **Rating:** 4.0/5.0 stars **Reviewed by:** Bhagya shree P. **Reviewed Date:** February 05, 2026 **What do you like best about Freshsales?** I use Freshsales to manage leads and improve sales productivity. I like how easy Freshsales is to learn and use, even for beginners, while still offering powerful CRM features like lead scoring, automation, and pipeline tracking. It's easy to get started without much training, which helps me work efficiently from day one. I also appreciate its integration with email and calendar tools, which keeps all customer interactions and meetings organized in one place. Setting up Freshsales was straightforward and the user-friendly design made the onboarding process simple, making it accessible even for first-time CRM users. **What do you dislike about Freshsales?** Certain reports and customizations could be more flexible, and the system can feel slightly slow when handling large amounts of data. Report flexibility could be improved by allowing more customization options, such as adding calculated fields, easier filtering, and more control over report layouts. When working with large volumes of data, performance could be enhanced by faster loading times and smoother navigation, especially in reports and dashboards. **What problems is Freshsales solving and how is that benefiting you?** Freshsales automates lead management, reminders, and follow-ups, solving manual tracking issues. It saves time and enhances sales productivity. ### 12. Freshsales makes the sales process fast and organized. **Rating:** 4.5/5.0 stars **Reviewed by:** Dheeraj K. | SMART WORK ONLY, Research, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2025 **What do you like best about Freshsales?** I like Freshsales' easy interface, automation features, and lead management system the most because it helps speed up the sales process. Its easy interface is very helpful for my team because even new users can quickly use it without training. Automation features like follow-up reminders and task assignment have reduced manual work and no lead is missed. The lead management system clearly shows the sales pipeline, making it easy to understand priorities and make quick decisions. Due to these features, the overall sales process has become more organized, efficient, and time-saving. The initial setup of Freshsales was smooth and simple, thanks to step-by-step guidance and a clear interface, allowing user setup, lead import, and basic automation to be quickly configured. **What do you dislike about Freshsales?** Freshsales overall is quite a good product, but sometimes the advanced automation and reporting features seem a bit complex, especially for new users. If there were simpler tutorials or guided setups for these features, onboarding could be even easier. The mobile app performance could also be improved a bit more. **What problems is Freshsales solving and how is that benefiting you?** I use Freshsales to manage sales leads, track customer details, and for follow-ups. It avoids the problem of manually tracking, automates follow-ups, keeps customer data organized, and clearly shows the sales pipeline so that no deal is missed. ### 13. Great Integrations, But Slowdowns and Limited Multi-Window Support **Rating:** 2.5/5.0 stars **Reviewed by:** Yemi O. | Senior Tax Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Freshsales?** Integrations are important. So I like that it integrates with other software to aid in our efficiency. **What do you dislike about Freshsales?** No defined nickname field. Sometimes it slows up. It's also not the greatest with handling more than 3 open browser windows. **What problems is Freshsales solving and how is that benefiting you?** It's a robust CRM which is useful across multiple departments in the organization ### 14. User-Friendly CRM with Room for Mobile Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** KARTHIKEYAN L. | Sr. SME - Mobile Application Security - IBS, SEA, APAC, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2026 **What do you like best about Freshsales?** I like Freshsales for its ease of use and customization. It's easy to upload leads, set life stages, and manage my sales tasks as a Sales Development Representative and Account Executive. The initial setup was simple, which made it easy for my team to get started. **What do you dislike about Freshsales?** The mobile app is very basic. As a salesperson, having the laptop all the time is difficult. The mobile app didn't provide easy access to update notes, call notes, activities, and check deals associated. **What problems is Freshsales solving and how is that benefiting you?** I use Freshsales for lead and account management, and it helps with running campaigns as a sales person. ### 15. Efficient CRM with Seamless User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sujanth M. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Freshsales?** I like using Freshsales because it's incredibly easy to use. The initial setup was very easy, which was a big plus. I also appreciate the notification feature that helps with client follow-ups, ensuring perfect tracking. **What do you dislike about Freshsales?** nothing **What problems is Freshsales solving and how is that benefiting you?** I use Freshsales as a CRM to track leads and client projects, ensuring perfect tracking and follow-up. ### 16. Organized, Customizable CRM with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Darren W. **Reviewed Date:** December 10, 2025 **What do you like best about Freshsales?** I like Freshsales because it's easy to use and organize, and I can customize it to the way I like to work. The ability to make my own filters is valuable, allowing me to see leads that have not been contacted in a while, fresh leads, and those that were potentially closed on the resolution side of my business that need to be addressed. There's a lot of value in how intuitive some of the setup is. I also know it integrates well with other tools. The initial setup was super easy and refreshing, especially as I've used other CRMs before. **What do you dislike about Freshsales?** Sometimes when I'm taking notes in Freshsales, it bounces me to the bottom or the top when I freshly enter into the notations. **What problems is Freshsales solving and how is that benefiting you?** It helps me organize my pipeline, ensuring all case files and leads are properly managed. ### 17. Freshsales Boosts Lead Management and Sales Pipeline Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Freshsales?** Freshsales has been a useful CRM platform for managing leads, tracking sales pipelines, and improving overall sales workflow visibility. **What do you dislike about Freshsales?** The data does not show up fast, takes a bit of time to load the updated information. **What problems is Freshsales solving and how is that benefiting you?** Freshsales helps me keep track of the timeline, and it’s easy to read and follow. ### 18. Customized CRM with lead score, Needs improvement on lead integration **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Freshsales?** User-friendly, Intuitive interface that requires minimal training **What do you dislike about Freshsales?** Freshsales lack fully integrated internal team collaboration tools. Advanced functionalities are not available in lower-tier plans, making it more expensive to access necessary tools **What problems is Freshsales solving and how is that benefiting you?** It centralizes 360-degree customer profiles—showing activity, emails, and notes—allowing for personalized, relevant outreach. ### 19. Easily Navigable, Needs Better Lead Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Rajiv K G. | Working with Fintech Startup- Legal Raasta, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2025 **What do you like best about Freshsales?** I like Freshsales for its simple interface, which makes it easy to use, understand, and navigate. **What do you dislike about Freshsales?** I don't like how lead integration from social media platforms isn't smooth. I also wish there was auto feeding of leads from ad campaigns on various platforms. **What problems is Freshsales solving and how is that benefiting you?** I use Freshsales for sales and managing data. It solves lead monitoring and management effectively with a simple interface that's easy to use, understand, and navigate. ### 20. Excellent Lead Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** shailendra s. | Web Analytics Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Freshsales?** A great lead catring plateform, where you can manage lead distribution in a effective way. **What do you dislike about Freshsales?** More complex to implement utm source, where we categorize lead source. **What problems is Freshsales solving and how is that benefiting you?** A great tool for lead management. By which we can manage and assign n number of leads and respected sale. We can anlysis based on data we get as a lead. ### 21. User-Friendly Interface and Automation Make Lead Management a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** OVIYA M. | Account Manger, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Freshsales?** What i like the best about Freshsales is its user friendly interface and automation capabilities,it simplifies lead management, automates followups, and provides a clear view of sales pipeline, which saves a lot of time and efforts. **What do you dislike about Freshsales?** There's no much dislike,but at times the system can be bit slow when loading reports or switching between modules.once it loads though,it performs smoothly. **What problems is Freshsales solving and how is that benefiting you?** Freshsales helps solve the challenge of managing leads and followups easily.By automating repetitive tasks and centralizing customer data, it saves a lot of time and ensures no opportunity is missed. ### 22. freshWORKS | Freshsales Suite CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Josh C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Freshsales?** Freshsworks as a whole has always been welcoming and supportive of our business ventures, willing to assist in our very technical flows. Eager to solve core problems we might experience, they have been nothing but a delight. Even with a vast number of companies they still provide personalized support. The implementation of their CRM and ITSM tools was easy and feature rich. **What do you dislike about Freshsales?** The downsides of freshworks is not always 100% a downside, its usually a business preference, where we are South African based but Subscriptions are USD based. **What problems is Freshsales solving and how is that benefiting you?** Core business problems solved by the freshworks product suites ranges from accurate lead conversion tracking to round robin based lead assignment, we have managed to run our contracts for subscriptions through freshsales to track user status' as well as what products they have signed up for. ### 23. Decent CRM, needs improvement **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Freshsales?** i dont like it much. overall a very bad experience **What do you dislike about Freshsales?** its very unresponsive, very slow and support also wasnt great **What problems is Freshsales solving and how is that benefiting you?** it tries to solve the Sales operation problems and efficiency. ### 24. Great Tool for Managing and Tracking Sales Prospects **Rating:** 5.0/5.0 stars **Reviewed by:** Ashok k. | Sales Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Freshsales?** As a salesperson, I found it very helpful for creating deals and tracking the activity of prospects. Organizing the status of prospects was straightforward and easy to manage. **What do you dislike about Freshsales?** So far, everything has been good and I haven't encountered any difficulties. **What problems is Freshsales solving and how is that benefiting you?** Previously, I struggled to keep track of the activities completed for prospects, such as emails and reports. However, after I began using Freshsales, it has made things easier by providing helpful notifications and reminders. ### 25. this is not user friendly need some modification **Rating:** 4.0/5.0 stars **Reviewed by:** Avaneesh T. | sales manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Freshsales?** all search option given its good if go for filter this is not work properlly **What do you dislike about Freshsales?** but not user friendly process very slow . **What problems is Freshsales solving and how is that benefiting you?** best for lead management and analysis of lead utiliziation ### 26. A great CRM option for SMEs **Rating:** 4.5/5.0 stars **Reviewed by:** Julla J. | Digital Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Freshsales?** Customer support is responsive and the features are sufficient for small to medium-sized operation. Integration with other apps also appreciated, however, they could add more in their marketplace. **What do you dislike about Freshsales?** Moving features that were previously available in a lower-tier subscription to a higher-tier subscription. **What problems is Freshsales solving and how is that benefiting you?** Unifying customer records for sales, marketing and support purposes. ### 27. Good overall for organizing sales, but leaves to be desired on dev support **Rating:** 3.5/5.0 stars **Reviewed by:** Davi A. | Freshworks Tools Agent / App Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Freshsales?** Overall looks and layout, deal viewer is nice, so is company view Allows customizations of deals, fields among other aspects, helping to make custom apps possible Task and agent delegation on deals are nice **What do you dislike about Freshsales?** Configuration settings are numerous and cluttered, making it hard to follow along My peers on the sales sector have expressed better sentiment towards their previous CRM ecosystem called "Salesforce". Could be a good competitor to analyse. It is very detrimental to develop apps for Freshsales, since upon making a get request of a sale for exempla, returns a specific json structured body, upon uploading an app to production, that json structure is completely* different, adding new structures (data becomes the top object), moving vars to other objects(in case of contact info, moves it to association obj), changing var names entirely (custom_field to custom_fields) etc, making it so if you'd like to have a version of your app to run locally, you'd have to make one version for running locally, and one version with the proper alteration to publish live, making it so you can only test it by constantly publishing new versions of the app, since you cant test the live version locally "Recent Conversations" tab wont show emails pertaining to that particular deal, but instead in general **What problems is Freshsales solving and how is that benefiting you?** Sales platform for tracking every income the company gets, delegate tasks, agents, and next steps for that sale, automations for quicker use, among others ### 28. Freshsales for a call management **Rating:** 4.5/5.0 stars **Reviewed by:** Larry V. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Freshsales?** We use freshsales mainly as a call management program, as our company does not use the lead-> sale type model. It has worked very well for us, and the customer service is top notch, replying to our inquiries very quickly and effectively. It is also a good way to send emails and have all agents with visibility and the ability to step in if needed. It is easy to use, and intuitive. We use it daily, at all times of year. **What do you dislike about Freshsales?** The only thing left desired is the ability to quickly manage leads (especially removing undesired lead or figuring out which need to be combined) Some sort of CRM management features at our pay level is what would would like. **What problems is Freshsales solving and how is that benefiting you?** Freshsales is used extensively for inbound calling and tracking of CRM in our business. It's email tracking with multiple agents having visibility AND integrating with our business emails is top notch. ### 29. Great CRM for focused selling relationship management **Rating:** 4.0/5.0 stars **Reviewed by:** Chris F. | President | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Freshsales?** I've enjoyed using Freshsales. It has an intuitive interface and essential features that make it easy to use. The platform's pipeline and contact management have improved the way we manage our client relationships. Most of all, I like that Freshsales gives me the tools I need without overwhelming me with too much. As an example, another CRM I considered had over 45 apps, but there was no way I'd use them all. In some ways, I felt it would be a distraction to try to learn them, so I chose Freshsales because it gives me all I need. **What do you dislike about Freshsales?** Freshsales appears (at least to me) to be a product-driven sales CRM. At least, that's my takeaway based on many of the features it offers. I'm a service-based business. So, to get the most from Freshsales, I've had to see my service as a product. Doing so has helped me adjust some of the features to fit my business. Another thing I don't like is that Facebook and Instagram are the only two social media platforms you can integrate (at least, for now). They just introduced lead gen forms for LinkedIn, but you can't integrate LinkedIn as a social platform the way you can with FB and IG. I'd like to see that feature since LI is such an important platform for B2B sales. Also, the styling options for lead-gen forms and web forms is lacking. **What problems is Freshsales solving and how is that benefiting you?** Freshsales has helped me become more organized by providing a central hub for all my sales and customer information. I can easily find what I need when I need it, which has reduced the aggravation of keeping up with projects and client communication. I get a much clearer view of what I have going on because Freshsales provides a nice overview of my sales pipeline, customer interactions, and overall progress. ### 30. Had to Negociate for a Refund but they were Fair and Did It **Rating:** 3.0/5.0 stars **Reviewed by:** Alexis L. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Freshsales?** A Standard CRM tool. Plenty of functionalities. **What do you dislike about Freshsales?** Upon automatic renewal of my subscription, I asked them to refund me as we were not going to need it for the upcoming year. I had to negotiate hard to get my refund, which is not ideal, but in the end, they did it, which is fair. **What problems is Freshsales solving and how is that benefiting you?** Freshworks eneqble smy business to properly collect prospect leads and interact with those leads using email automation and sales pipeline. ### 31. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan L. | Executive Administrative Assistant, Food Production, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Freshsales?** It is useful for all business practices. **What do you dislike about Freshsales?** It needs improvements to be more user friendly. **What problems is Freshsales solving and how is that benefiting you?** None at the moment ### 32. They share customer data with third parties **Rating:** 0.0/5.0 stars **Reviewed by:** Aleksandr A. | CEO, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Freshsales?** They have one of the best pipeline interfaces among all competitors today. **What do you dislike about Freshsales?** My experience with this product ended when they asked me to lower my browser's security to allow cross-site tracking. Here's what they ask for: 'Please uncheck "Prevent cross-site tracking" in Safari (17) privacy settings.' If you want to use the marketplace and their other products, you'll have to allow them to track you so that Freshworks' partners can see how you spend time on other sites and offer their services accordingly. The second reason I don't recommend this product is directly related to the first: after you register, they share your data (name, company, email, etc.) with third parties. You'll start receiving emails from unknown companies that claim to have received your information from Freshworks. The company does not deny this and refers to its terms of service. In my view, selling or sharing customer data is a serious reputational risk that is incompatible with trust and integrity. **What problems is Freshsales solving and how is that benefiting you?** The ecosystem is reminiscent of Zoho, but the marketplace is less developed. ### 33. Affordable and Reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Carolina R. | Digital Production Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Freshsales?** FreshSales offers excellent value for its price, making it ideal for small businesses or companies that want an effective CRM without breaking the bank. It is a very intuitive tool with features (such as email marketing) that make it easy to manage the business. The customer service is top-notch, and they are always available to assist, which has been a huge plus. **What do you dislike about Freshsales?** One downside is the reporting functionality. Generating reports can be frustrating, and it lacks the flexibility and ease of use that some other CRMs provide. **What problems is Freshsales solving and how is that benefiting you?** FreshSales helps streamline business operations by centralising key functions such as customer relationship management and email marketing in one place. ### 34. One of the greatest CRM and E-Commerce Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Ted K. | Helpdesk Support, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Freshsales?** It packs a powerful set of tools at your disposal for a great price. It is easy to implement and the support is excellent and timely. **What do you dislike about Freshsales?** I wish more AI features are available at all tier plans and not only at the most expensive tiers. **What problems is Freshsales solving and how is that benefiting you?** It helps us engage our customers in all the channels that we need ### 35. Great software, even for a solo business owner **Rating:** 5.0/5.0 stars **Reviewed by:** Ray H. | Event Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Freshsales?** I tried one of the "mainline" CRM/Sales companies, but they were NOT interested in helping me, a 1-person shop. FreshSales folks have been so very helpful all along the way. Also, I've been able to customize the fields to meet my needs, so that it's not just sales-oriented, but also good for lists, company updates, etc. **What do you dislike about Freshsales?** Some of the online help pages are a little confusing at first, but... you can get directly to them without issue, which I couldn't event get to the ones at the "big box" software I tried at first. And if you have any questions with the documentation... no biggie... the customer support people are very responsive. **What problems is Freshsales solving and how is that benefiting you?** I enter all current clients, all potential clients, all attendees and presenters at events that I produce, and even some people I see at technical meetings. I put in their LinkedIn address, and if I have it, an email address. With the help of a filterable "Contacts" list, I can see various views of people, including actual potential clients, but also presenters for specific events, new visitors to landing pages, etc. ### 36. Really Powerful and helpful, but really tedious **Rating:** 3.0/5.0 stars **Reviewed by:** Nate T. | Manager of Marketing and Devleopment, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Freshsales?** I love the sales sequences and customer journeys, there is SO MUCH automation and customization that is available. **What do you dislike about Freshsales?** There are so many steps for even the most simple steps. For example, when you are writing an email, you have to go through several clicks to get there, and then to make it public you have to go to another part of the platform and change the status one by one. **What problems is Freshsales solving and how is that benefiting you?** Customer contact organiazation and it does a GREAT job at it. We have so much information stored in freshsales and it has taken our organization to the next level. ### 37. Fresh sales **Rating:** 5.0/5.0 stars **Reviewed by:** Rajat S. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Freshsales?** Easy to use Accurate reporting Easy integration **What do you dislike about Freshsales?** Nothing to dislike about fresh sales tool **What problems is Freshsales solving and how is that benefiting you?** Solving major problem in terms of accuracy better integration , lead management ### 38. Disappointing Experience with Freshworks CRM **Rating:** 0.0/5.0 stars **Reviewed by:** Angel A. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2024 **What do you like best about Freshsales?** no upsides, my attempt to use this was only downsides and frustration. **What do you dislike about Freshsales?** After evaluating several CRM solutions for my company, I found Freshworks CRM to be the most disappointing option. The platform is unnecessarily complex and counterintuitive, making it challenging to navigate and use effectively. Customer support was unhelpful when I reached out for assistance, which only added to my frustration. The lack of user-friendly features and support made it difficult to integrate the CRM into our workflow. I was also concerned about their payment policies. The inability to remove your payment method easily, coupled with their authorization statement to automatically charge the saved payment method, raised red flags for me. As a precaution, I had to cancel the credit card I used to sign up. Based on my experience and after reading about similar issues from other users, I cannot recommend Freshworks CRM. I suggest exploring other options that offer better usability and more transparent billing practices. **What problems is Freshsales solving and how is that benefiting you?** none ### 39. FRESHSALES IS BEST **Rating:** 5.0/5.0 stars **Reviewed by:** Umair U. | Sales Consultant, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Freshsales?** Very hand alot of features very economical price **What do you dislike about Freshsales?** when any update is coming sometimes it got stuck for a while **What problems is Freshsales solving and how is that benefiting you?** just try when new updates are coming user dont be intrupt ### 40. AI kills the leadscore **Rating:** 0.0/5.0 stars **Reviewed by:** Carsten M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Freshsales?** Freshsales provides the basic CRM functions **What do you dislike about Freshsales?** The chance of a new feature working properly is far less than 50%. Freddie's AI is stupid, nothing compared to the rest of the market. e.g. the chatbot is useless and Freddie destroys lead scoring and can't be turned off. **What problems is Freshsales solving and how is that benefiting you?** Dealing with customer data ### 41. Freshsales Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jessy S. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Freshsales?** Customizable Pipelines: Freshsales allows users to create and manage multiple sales pipelines, making it adaptable to different sales processes or teams. **What do you dislike about Freshsales?** Reporting and Dashboards Can Be Basic: Though it has solid reporting capabilities, the reporting and dashboard functionality could be more advanced, especially for teams with complex reporting needs. **What problems is Freshsales solving and how is that benefiting you?** AI-Powered Insights: Freshsales offers AI-driven tools like Freddy AI that provide predictive lead scoring, deal insights, and recommendations. This helps sales teams focus on high-priority leads. ### 42. I was new to Freshsales and the team made it easy for me to transition **Rating:** 5.0/5.0 stars **Reviewed by:** Mike D. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Freshsales?** I was suprised at how comprehensive Freshsales is. Even the I had used other CRM products it was refreshing to see how easy the transition was. I particularly like being able to explore features with the guidance of the support team. **What do you dislike about Freshsales?** Perhaps the biggest downside is of ones own making Trying to use the platfor too quickly and not realising the quality of the support offerd. **What problems is Freshsales solving and how is that benefiting you?** Lead generation and staying on top of the leads in pipelines ### 43. Top sales tool **Rating:** 4.5/5.0 stars **Reviewed by:** Manuel A. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2019 **What do you like best about Freshsales?** Quick support which is always striving for helpful answers and the customer's satisfaction. **What do you dislike about Freshsales?** Development of the Software could be faster especially when it comes through inputs from the user. **Recommendations to others considering Freshsales:** Good tool as CRM/Sales Tool but good English skills are needed. **What problems is Freshsales solving and how is that benefiting you?** The tool makes it able to have almost everything together when it comes to information and tools that are needed in sales which makes it (nearly) an overall sales-solution. ### 44. Ease of use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Freshsales?** UI and simplicity. I love that it is so simple and easy to use Freshsales. It is also easily integrated with other tools. **What do you dislike about Freshsales?** It doesnt have a strong CPQ module and they could make that better. **What problems is Freshsales solving and how is that benefiting you?** It helps with my day to day CRM management ### 45. From India, For World **Rating:** 3.5/5.0 stars **Reviewed by:** Atit D. | Principal and Head - Zinnov CoNXT, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2016 **What do you like best about Freshsales?** - Ease of adoption - Intuitive user interface - Almost no need to connect with support while on-boarding **What do you dislike about Freshsales?** - I think in a world of NLP and AI, Freshsales could have played bigger role and been much different product - At some level, I did start to compare them with Hubspot and other tools almost immediately - Product is quite clunky in usage **What problems is Freshsales solving and how is that benefiting you?** In my current role, I focus on closing sales and building relationships with partners. Being part of startup that means having multiple threads with varied closing timelines. Only limited conversations fall into 'pipeline'. From that sales perspective Freshsales was good. From a relationship tool perspective, I am yet to realize complete value. ### 46. Mixed Experience with Freshsales **Rating:** 4.0/5.0 stars **Reviewed by:** Aommie . | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Freshsales?** Customer Support, Easy to use Easy API Access Less Limitation on API **What do you dislike about Freshsales?** Cost of Plans, removal of features from basic/growth plans, often lot of changes made during short period of time with user interface, tons of bugs/glitches, Not much customization offered even on growth plan. **What problems is Freshsales solving and how is that benefiting you?** Lead Management and identifying history of particular lead and lead scoring helps us to convert that deal ### 47. REVIEW FOR FRESHWORKS SOFTWARE **Rating:** 3.0/5.0 stars **Reviewed by:** versha r. | Assistant Manager - Inside Sales , Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Freshsales?** QUITE EASY TO USE & IMPLEMENTATION IS ORDINARY. FREQUENT USE OF IT. CUSTOMER SUPPORT IS GOOD **What do you dislike about Freshsales?** SOME FEATURES ARE MISSING. THEY CAN WORK MORE ON INTEGRATION PART. **What problems is Freshsales solving and how is that benefiting you?** WE ARE USING CR, SOFTWARE & WE ARE GENERATING LEADS ON IT. ### 48. Reliable, affordable and easy to use tool **Rating:** 4.5/5.0 stars **Reviewed by:** Atul C. | MARKETING HEAD, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Freshsales?** Freshsales is a perfect CRM tool for small to mid-sized organizations for both daily sales-related activities to monthly and quarterly planning. It is easy to operate. All my leads, prospects, clients are categorized and managed properly in well planned stages of sales. managing a team is super easy and Freshsales makes coordination and supervision flawless. Other than this, various campaigns over phone, whatsapp and email make it a super tool. FS is easy to integrate, atleast to me. I had tried a couple of CRM tools including Leadsquared but FS is unbeatable. Their support team is super helpful and care for our business. **What do you dislike about Freshsales?** Working on app is cumbersome prefer web version. Would seriously want FS to integrate AI in their setup for someone like me who uses FS on a daily basis. **What problems is Freshsales solving and how is that benefiting you?** Managing my sales processes and streamlining revenue generation processes. ### 49. Using the basic features of the tool **Rating:** 3.5/5.0 stars **Reviewed by:** Han V. | Sales Operation Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2024 **What do you like best about Freshsales?** Freshsales prodives the basic CRM-required features, users-friendly interface. It is easy for me to use Freshsales daily to log in all of customers' information and tasks relalted to them. **What do you dislike about Freshsales?** Exporting report is the essential feature that I have to use weekly even daily. However, I cannot setup the reports combination that I want to export such as account - contact. If the user can sort out the details in the report directly on Freshsales website, it would be better. **What problems is Freshsales solving and how is that benefiting you?** It is a place to store customers' information, and extract them whenever we need. ### 50. Versatile & affordable, modern CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Georgia H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Freshsales?** It combines simple off-the-shelf functionality, with highly conifgurable & bespoke elements so very suitable for our specific requirements as we needed a bespoke booking system built into our CRM. I also like how it is 'future-proof' & is continually being enhanced with additional functionality at no extra cost. **What do you dislike about Freshsales?** Unable to sync email accounts according to a salesperson's Territory, so it is all or nothing. **What problems is Freshsales solving and how is that benefiting you?** Sales pipelining & analytics, sales activities, visibilty of customer engagement. We had none of these before we had Feshsales CRM, teams are seeing the benefits of tracking pipelines & customer engagements as way to make their workloads more efficient which increases the time they spend selling. The bespoke element we had developed to replace our old booking system, we now benefit from a cloud environment with modern APIs, instant updates, real-time information, and are able to do instant config changes oursleves. This has benefited the company by having a much happier sales team who are engaged with their system rather than frustrated by it. ## Freshsales Discussions - [What is Freshsales used for?](https://www.g2.com/discussions/what-is-freshsales-used-for) - 2 comments, 1 upvote - [How to improve more on fresh sales](https://www.g2.com/discussions/how-to-improve-more-on-fresh-sales) - 1 comment, 1 upvote - [Is there a way to create personalized dashboards for sales management?](https://www.g2.com/discussions/is-there-a-way-to-create-personalized-dashboards-for-sales-management) - 1 comment, 1 upvote - [Can you help me with a personalised demo for better productivity with the product.](https://www.g2.com/discussions/14596-can-you-help-me-with-a-personalised-demo-for-better-productivity-with-the-product) - 1 comment, 1 upvote - [How can integrate FreshSales with MailChimp](https://www.g2.com/discussions/14470-how-can-integrate-freshsales-with-mailchimp) - 1 comment, 1 upvote - [View Freshsales pricing details and edition comparison](https://www.g2.com/products/freshsales/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+05%3A50%3A23+-0500&secure%5Bsession_id%5D=edf1e8d8-8d47-4ff6-928e-5b22861fcbb3&secure%5Btoken%5D=b67ef5d6ae43fce06a630e98d37492a2bb41ff640ee8394375c4e71f505a287b&format=llm_user) ## Freshsales Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Freshsales Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Agentic AI - Visitor Identification** - Cross-system Integration **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation **Mobile & Social** - Social Network Integration - Mobile User Support **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Generation **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Data Synchronization - Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Freshsales Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,608 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,206 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,822 reviews)