Heartbeat Reviews & Product Details

That it's a dedicated community with no annoying interruptions like the usual suspects have to deal with. There are no ads, no random accounts appearing on your timeline - just a direct channel to your users. Being able to embed coures and have these available free or behind a paywall is brilliant and there's a very powerful mechanism for who gets access and who doesn't - which I haven't quite figured out yet. The staff put on weekly webinars and there's so much encouragement and training, they're there with you every step of the way. Review collected by and hosted on G2.com.

I was wanting to embed a pickaxe into my community but couldn't figure out how to do that... without a complicated integration I couldn't trial without signing up for an expensive plan which didn't even give a definitive "yes, it works" overview. I think as AI agents become more mainstream, Heartbeat will have to allow these embeds. I am a bit confused right now as every now and then I'm getting people joining my community and I have no idea where they're coming from! Review collected by and hosted on G2.com.

Heartbeat is a great tool to manage community, easy to use, great support and a lot of new features every month, there is a lot of videos and documentation that explain how to use it in the right way, also many event where the producer suggest how to use it in the reight way Review collected by and hosted on G2.com.

Implementation is not simple, need to study and may be to buy something alredy made or similar, i suggest it because we succesful did it. Was useful to buy from a third part an almost ready configuration Review collected by and hosted on G2.com.

I appreciate how it enhances communication and supports emotional stability by allowing for instant check-ins during the day. The integration process is simple and effortless. Review collected by and hosted on G2.com.

I don't have any particular dislikes, but I do have some suggestions for expanding the platform's features and overcoming its current limitations. Review collected by and hosted on G2.com.

So easy to navigate and join the platform, there are many resources already on there. Review collected by and hosted on G2.com.

still some glitches and bugs that require fixing but they will get there Review collected by and hosted on G2.com.

Very easy to get up and running, courses look fantastic, good set of community management features. Review collected by and hosted on G2.com.

There's a lot of features to learn about, but they've good support and a helpful community. Review collected by and hosted on G2.com.

What I appreciate most about Heartbeat is how responsive the team is to user feedback. They actively listen and implement improvements, which shows their commitment to enhancing the user experience. Their support is excellent, and they promptly address questions and concerns. The ease of implementation and use is remarkable; I found myself navigating the platform effortlessly right from the start, and when I was in doubt I consulted their large knowledge base on how to use each segment of the community. I found it very helpful. The community organization features allow for manual control over access for individuals or entire groups, making management straightforward and efficient. With all these capabilities, I've found everything I need in Heartbeat, enabling me to concentrate on growing my business without the hassle. I use it every day, and it seamlessly integrates with various tools, offering many choices that suit my workflow. Review collected by and hosted on G2.com.

My main drawback is that I can create a paid plan in the community only using Stripe, which isn't supported in my country. This creates a barrier to fully utilizing the service and having the paid community. However, despite this limitation, the overall quality and functionality of Heartbeat make it clear that it’s a worthwhile investment, and I’m determined to find I will find a way to overcome this "disadvantage".

Overall Heartbeat is the ultimate choice for those looking to elevate their online communities. Review collected by and hosted on G2.com.

Heartbeat offers a lot of great features for creating a community platform. I love having the Heartbeat app, with courses included. Heartbeat listens to their users, provides consistent updates, and continually makes improvements to serve their users.

The townhalls, educational videos, community for Heartbeat community managers, and overall energy from the team is amazing. Review collected by and hosted on G2.com.

Heartbeat is available as an integration option with more and more companies. I can use it in Pabbly, Zapier, and many other solutions.

I would love to see Heartbeat continue direct connections without using Zapier or Pabbly. There are so many options out there, so this is not a negative with Heartbeat. Review collected by and hosted on G2.com.

The platform it's very intuitive, reducing friction for users to participate writing threads, asking questions, adding images, etc. versus the great majority of community platforms that feels like an old forum-style space. Review collected by and hosted on G2.com.

The overall design (fonts, layout, UI) feels a bit rough in compare to other community platforms with a more cleaner-trendy look.

Also, the mobile (and Mac) app are slow. Review collected by and hosted on G2.com.

One of the number 1 things I look for in a product is how great the customer experience is and I have never had a better customer experience than with Heartbeat! We had a pretty complex case and our rep, Nick, was patient, communicative, and supported us through every challenge we had. Heartbeat has so many helpful articles; tutorials; and the thing I love most about it for our community is that everything is on ONE place! Review collected by and hosted on G2.com.

There is a learning curve, which is to be expected but they really do everything to make it as smooth as possible for you. Review collected by and hosted on G2.com.

Heartbeat is a community platform that continues to innovate in exciting ways! The platform is full-featured - with community, courses, events, audio & video capabilities, documentation, etc. It has almost everything you can think of to run a successful and robust community.

The Heartbeat workflows is one of my favorite features! 🎉 This feature allows you to automate things within the Heartbeat platform without having to use external automation tools like Zapier.

Heartbeat is also extremely versatile so you can setup the kind of community you want by turning on/off features that you may not need in your particular setup.

Heartbeat itself is quite intuitive.

The Heartbeat team, in addition to being very accessible, actively listen and respond to feedback.

Their customer support is great! They have monthly Townhalls where the latest features are unveiled and we can offer our feedback and make suggestions LIVE right there during the Townhall. They even give 1-on-1 live support to customers who need it!

Heartbeat is a community platform with much heart! Review collected by and hosted on G2.com.

Honestly, there's nothing I dislike. The developments can't come fast enough 🙃

For example, I would like some more features added to the event's calendar such as the ability to embed the event Calender in external pages. It's currently on the roadmap and I'm confident the team will get to it. Review collected by and hosted on G2.com.