---
title: Dust Reviews
meta_title: 'Dust Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 33 reviews by the users' company size, role or industry to
  find out how Dust works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 33
  scale: '5'
date_modified: '2026-07-13'
parent_category:
  name: Agentic AI
  url: https://www.g2.com/categories/agentic-ai
---

# Dust Reviews
**Vendor:** Dust  
**Category:** [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 33
## About Dust
Dust is the multiplayer AI platform for human-agent collaboration. People and agents work as co-contributors with shared context, knowledge, and tools, so that work doesn't just get done, it gets rewired. Dust gives teams shared workspaces, an intelligent context layer that synthesizes company knowledge across tools, and the flexibility to switch between models from OpenAI, Anthropic, Google, and Mistral. Trusted by 3,000+ organizations.



## Dust Pros & Cons
**What users like:**

- Users appreciate the **ability to build custom assistants** , enhancing their productivity and personal efficiency through AI integration. (1 reviews)
- Users value the **easy customization** of AI agents in Dust, enhancing collaboration and data privacy for business needs. (1 reviews)
- Users appreciate the **user-friendly interface** of Dust, allowing easy customization and collaboration with powerful capabilities. (1 reviews)
- Users value the **flexibility** of Dust, enabling easy customization and collaboration while maintaining data privacy seamlessly. (1 reviews)
- Users appreciate the **user-friendly interface** of Dust, seamlessly combining ease of use with robust functionality. (1 reviews)

## Dust Reviews
  ### 1. Streamlines Workflows Across Tools

**Rating:** 3.5/5.0 stars

**Reviewed by:** Alexandre P. | Product Manager — Squad Interactions, Entertainment, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 04, 2026

**What do you like best about Dust?**

Dust allows us to centralize our various data sources and tools and create agents to streamline our work. It’s easy to use; onboarding went quite smoothly with the Dust team, and our product and tech teams quickly got the hang of using Dust to create agents without technical assistance.

Examples: our support agent connected to Zendesk + Notion answers recurring questions without human intervention; the Jira/Slack agent automatically creates and assigns tickets when a bug is reported in a channel; and the data agent connected to Mixpanel + Notion contextualizes metrics with product documentation. We avoid constant back-and-forth between tools.

**What do you dislike about Dust?**

The quality of the results depends on the condition of the data, so a significant amount of data cleaning had to be done beforehand.

Retrieving data from large volumes can be inaccurate. On heavily loaded Google Drive storage spaces, we’ve encountered instances where the agent missed information that was actually present. It doesn’t happen all the time, but it does happen.

**What problems is Dust solving and how is that benefiting you?**

We had too many tools and information scattered everywhere. Our team was constantly switching between Slack, Notion, Jira, and Zendesk just to answer a basic question or create a ticket.
Dust connects everything in one place. Our agents pull from all our tools at once, so people stop wasting time searching and start actually working.

  ### 2. Easy Agent Setup and Tool Connections, but Occasional Lag and API Limits

**Rating:** 3.5/5.0 stars

**Reviewed by:** Emilie C. | Data scientist, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 08, 2026

**What do you like best about Dust?**

Easy UI interface, easy of connecting many tools. Easy to create agents and configure them. 
Many last generation AI model available. Possibility to see the chain of thoughts of the agent.
The way admin handle all the connections so the users don"t have to bother and can just use them.

**What do you dislike about Dust?**

Sometimes the interface is lagging. 
The agents can take some time to answer. 
Some limitations for technical users : like being able to use api to build and update the agents automatically. 
Some issues with the connections, like gg drive.

**What problems is Dust solving and how is that benefiting you?**

Help non tech people build agent to help on their task so they are more productive and less focus on non productive task. 
Help summarize many informations from many sources, and provide people from searching the tool directly, they just ask.
Many schedules agents that run tasks.

  ### 3. A real game changer

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aidan M. | Sales Executive, Enterprise (> 1000 emp.)

**Reviewed Date:** June 02, 2026

**What do you like best about Dust?**

Dust is the first thing I log into in the morning and the last thing I use at night. 

Dust helps me communicate faster and better, especially when I'm in the middle of a deal and need to get the right message out quickly.

I also use agents to monitor deal progress and sales rep performance, so everything I need to stay on top of my business is in one place.

**What do you dislike about Dust?**

There is nothing to dislike, and no downside to using Dust. I would highly recommend it to any company.

**What problems is Dust solving and how is that benefiting you?**

Dust solves two big problems for me, time and visibility. It cuts the time my team spends on emails and admin, and gives me real-time insight into deal progress and rep performance. The result is faster decisions, better communication with prospects, and more time spent actually closing deals.

  ### 4. Dust Is My Everyday Companion as a Solopreneur and the best tool to work with Freelancers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Flavie P. | Créatrice, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Dust?**

Dust is simply my everyday companion as a solopreneur. Easy to use. And I share my agents with my team of freelancers to save us time and ensure a steady quality of work. I use it everyday and I love it.

**What do you dislike about Dust?**

No downsides. Of course I still use a generative AI tool aside, and sometimes I need to think : should i use this tool or should i create a Dust agent ? But most of the time the answer is Dust especially when I need to work as a team.

**What problems is Dust solving and how is that benefiting you?**

I am a solopreneur so my team is scarce (5 freelancers, working part time) so Dust helps me save time and money whith freelancers, cause I built agents for them to work quicker.

  ### 5. Quick to Automate, but Buggy, Unreliable, and Needs Stronger Implementation Support

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Dust?**

It helps me automate things that would be a pain in the ass with Zapier, or outright impossible because of how currently our Gsuite access is provisioned. I like that spinning up new agents is quick and easy, having used Zapier and N8n, it's definitely a lot less time consuming and error prone.

**What do you dislike about Dust?**

It feels like the new features are released when they are 75% ready, while the existing problems are not patched. Weird recurring access requests for Google Drive, the Sidekick app that's for some reason the default text box when editing an agent then when I ask it to edit an agent it says it can't access the agent instructions, or instead or making 2-3 replacements its suggestion is to just replace the entire instruction set is just annoying. So far it's been down more than it's been working.

Another one is the weirdness of the Instructions text box, it can't properly handle XML, and when you format in XML within it and copy-paste, it just gets rid of every XML tag and nesting. 

There has been tiny fixes we've been asking for for months, like folders for agents, to make the agent sorting button sticky instead of it reverting to the least useful sorting feature every single time, etc.

I get that there's a lot of new features and opportunities to be done here but I'd rather the Dust team spent more time refining the current product and making sure it's not buggy, laggy, and unreliable.

Also, it's a complex system that needs to adapt to each company's tools, services, etc. The initial implementation help from Dust was weak at best. Instead of it understanding our basic tools and helping us configure them to work best they often couldn't answer very basic implementation questions and bug workarounds to our IT team just telling them to figure it out on their own. It's very weak especially when we're not using any specialist technology, no in-house developed systems just the most widely available tools like Gsuite, Notion, Okta for access, Zendesk, etc.

**What problems is Dust solving and how is that benefiting you?**

Dust is solving the problem of integrating various tools across the business such as Gsuite, Hubspot, Notion, Gong, etc. These would otherwise be very different to integrate, or have all of their data flow together into one AI system. This is very useful as we can use it to compare data in different systems or let one augment the other when making decisions.

  ### 6. CRM integration and business tools: AI becomes truly useful on a daily basis

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mathieu C. | Key Account Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 25, 2026

**What do you like best about Dust?**

The interface with business tools changes everything in the use of AI. As a salesperson, I can collect a large amount of information and synthesize it based on the CRM.

**What do you dislike about Dust?**

Nothing special, I like everything at the moment :)

**What problems is Dust solving and how is that benefiting you?**

Generation of LinkedIn posts
Synthesis of client information in the CRM
Generation of automated PowerPoint presentations
Market/Client monitoring

  ### 7. Flexible Custom AI Workflows That Save Time and Scale Effortlessly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Dust?**

I like how Dust makes it easy to build and use custom AI workflows tailored to specific needs. It feels flexible without being overly technical, and the ability to connect different tools and data sources is really powerful for day-to-day tasks.

**What do you dislike about Dust?**

The onboarding can feel a bit overwhelming at first, especially if you’re not already familiar with AI tools or workflows. Some features aren’t immediately intuitive, and clearer guidance or templates would make it easier to get started quickly.

**What problems is Dust solving and how is that benefiting you?**

Dust helps centralize and automate repetitive tasks using AI, which saves time and reduces manual effort. It’s especially useful for organizing information and creating tailored assistants, making workflows more efficient and scalable.

  ### 8. Easy to Use, Well-Connected, and Great Customer Success

**Rating:** 5.0/5.0 stars

**Reviewed by:** Guillaume W. | Associate, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Dust?**

Very easy to use, well connected to our stack, easy to share agents across teams, built in presentation (Frames) for easy communication of output and very responsive customer success team

**What do you dislike about Dust?**

Powerpoint and Excel integrations could be improved (I believe they are)

**What problems is Dust solving and how is that benefiting you?**

Writing investment memos and coordinating research, meeting preparation, summarizing notes, updating the CRM

  ### 9. One of the useful AI agent for HR and operations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vijay S. | Customer Success Manager, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 12, 2025

**What do you like best about Dust?**

I like how easy it was to set up and connect with the tools we already use. It saves me a lot of time by answering repeated HR and policy questions, summarizing long documents and helping with quick drafts. The search across our company docs feels smooth and reduces a lots of back and forth

**What do you dislike about Dust?**

Some features need a bit of learning before you get full use and not all tools we use in India integrate directly. But overall it's great

**What problems is Dust solving and how is that benefiting you?**

In my work, I deal with multiple policies, contracts and compliance updates. Dust platform has made it easier to keep everything in one place and get answers quickly without digging through folders. It also helps me respond faster to employees and clients, so I can focus more on important tasks instead of repeating the same work. We are planning to automate some payment workflows using this tool as well since it has the capability

  ### 10. Dust: A Foundational Tool for Fast AI Adoption Across Our Workflows

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 27, 2026

**What do you like best about Dust?**

Dust has become a foundational tool for our AI transformation at Creative Force. It allows us to build and deploy AI agents very quickly and get teams up and running with AI directly inside their workflows, rather than treating AI as a separate experiment or side tool. That speed to value has been critical for driving real adoption across the organization.

Beyond the product itself, the Dust team has been exceptional. They are highly supportive, responsive, and thoughtful partners who consistently help us understand what’s possible and how Dust can help define the future of work, not just solve isolated problems.

One of the clearest indicators of ROI for a tool like Dust is what would happen if we took it away. Dust is now deeply embedded in how we work and as critical to our teams as web search, a CRM, or any other core system that enterprise knowledge workers rely on every day.

**What do you dislike about Dust?**

it is not necessarily a downside, but there are certainly product strategy opportunities we hope Dust take advantage of in the near future. They have a unique opportunity to position themselves as a proper enterprise layer above some of the other systems leveraged throughout, for example, the customer journey. They are hinting in that direction, but it would be incredible to seem invest further in that direction. 

Also, given how incredible the agents are you can build in Dust, it would be amazing to be able to give external users (customers/prospects) easier access to interact with them. Again, hopefully something Dust is looking at.

**What problems is Dust solving and how is that benefiting you?**

Dust solves the problem of making AI actually usable at scale inside a real organization. Before Dust, AI usage was fragmented, inconsistent, and dependent on individual experimentation. Knowledge lived across too many systems, and valuable insights were often missed because people did not know what to ask or where to look.

With Dust, we are able to connect AI directly to our data and workflows, define clear roles for agents, and surface insights in the tools our teams already use. This has significantly reduced time spent on administrative work, data chasing, and manual analysis, while improving the quality and consistency of decisions. It also solves a major adoption challenge by making AI trustworthy and integrated, rather than optional or experimental.

  ### 11. Our essential, cross-functional AI tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 22, 2026

**What do you like best about Dust?**

The unified search capability is game-changing. Dust gives us one place to search and analyze across all our tools—Notion, Google Drive, Slack, Gong, and Salesforce — with a single query. Before Dust, our knowledge was scattered across dozens of tools. Now everyone can self-serve instead of constantly interrupting teammates to ask where things are.

Beyond search, the ability for any team member to build custom agents is incredibly powerful. Our teams went from users to builders almost overnight. Marketing built competitive intelligence agents, Sales created account research agents, CS automated Zendesk workflows, and Engineering added code-base search. The collaboration features mean we can all investigate and edit the same agent together, unlike other tools where agents are siloed someone's personal account.

The team is also top notch. Responsive, knowledgable and they go the extra mile. Implementation has gone above and beyond -- it was so easy to use we almost didn't need it -- but the team is always finding ways to make us more successful.

**What do you dislike about Dust?**

Honestly, there isn't much to dislike. The learning curve exists, but once you've used a couple of agents, building your own feels intuitive. We created an internal AI Collective to share learnings, which helped accelerate adoption across the company. We're also always looking for more connections of course!

**What problems is Dust solving and how is that benefiting you?**

Dust solved three critical problems for us:

Knowledge fragmentation: As we scaled, information lived everywhere and nowhere. Dust became our single source of truth.
Onboarding and context: New hires can now understand our company's history, decisions, and product context from one place, regardless of which tool originally housed the information.
Cross-team interruptions: We've saved hundreds of hours just in search and documentation tasks alone. Teams no longer waste time hunting for information or duplicating work.

We're barely scratching the surface of impact agents beyond search and analysis could make for us -- but we're already excited by some of the workflows we've automated for competitive intel, sales outreach and more.

We achieved 95% adoption across 120+ employees without extensive training. This tool is incredibly important to our everyday workflow — I don't know how I would work without it.

  ### 12. Dust: AI tool that replaced five tabs in my workflow

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 11, 2026

**What do you like best about Dust?**

Dust has become an indispensable part of my daily workflow at G2.  I love how user-friendly it is!  It handles the heavy lifting of my account research so that I can focus on selling. The output is accurate, fast and contextually sharp, which makes a huge difference when you're moving from one account to another.

**What do you dislike about Dust?**

Nothing, it's an excellent product.

**What problems is Dust solving and how is that benefiting you?**

Dust does research on my behalf, saving time and providing excellent, accurate output.

  ### 13. Constant Innovation That Helps Us Work Better and Faster

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Dust?**

Constent inovation , you can do better and faster

**What do you dislike about Dust?**

nothing bad to say about dust 
maybe the acces to automation could be ore broad but i think its a question of internal policy

**What problems is Dust solving and how is that benefiting you?**

crm analysing , follow up quality , content creation ,

  ### 14. Powerful Agent Building with Multiple MCPs and Unified Skills

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 10, 2026

**What do you like best about Dust?**

Build agents connected with multiples MCPs, skills all in one

**What do you dislike about Dust?**

An agent dont take improvements from errors unless you go to the instructions to correct them yourself

**What problems is Dust solving and how is that benefiting you?**

Save a lot of time, unserstand further client needs

  ### 15. Dust is the new must have tool ! Don't miss the train

**Rating:** 5.0/5.0 stars

**Reviewed by:** Grégoire C. | AI Operation Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 10, 2025

**What do you like best about Dust?**

The ability to quickly create specialized business agents without deep technical skills. 
Native integration with existing tools (Google Workspace, Notion, Slack) and ease of deployment make it the most accessible solution on the market for democratizing AI in enterprises. 
The technical support is also excellent.

**What do you dislike about Dust?**

Sometimes initial configuration of complex data sources may require technical guidance.

**What problems is Dust solving and how is that benefiting you?**

Dust democratizes AI adoption for our clients by eliminating technical barriers. It solves the complexity of implementing AI workflows while maintaining data security. 
This benefits our consulting practice by enabling faster client onboarding, reducing implementation time from months to weeks, and allowing non-technical teams to create powerful automation independently.

  ### 16. Ideal for quick 0-1 scaling, genuinely felt like having extra team members

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sarah M. | Brand Communications, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 26, 2025

**What do you like best about Dust?**

We were able to go from sign-up to having a custom Dust agent sharing updates in our Slack channel within a day - all with a self-serve onboarding. 

What we found really valuable with Dust is that it gives you access to all the major AI models, so we could pick the best-adapted one for the task at hand. The @help Dust Agent was remarkably helpful as a copilot in helping us to build out our own agents, and even providing step-by-step guidance for how to integrate the agent into flows within other tools like Zapier. All it took was a simple sentence on what we were trying to achieve and a detailed answer was provided that was quick and easy to follow!

**What do you dislike about Dust?**

The UX of the website was a little confusing at first and it takes some time to adjust to the limitations of how AI models can ingest sources like spreadsheets and unstructured data (which is not just a Dust problem).

**What problems is Dust solving and how is that benefiting you?**

We use Dust to quickly and efficiently scale our community stack, allowing us gather insights from users and answer their questions faster. Dust enabled us to quickly respond to our user growth and create a temporary AI solution, freeing us up to rethink our strategy and resourcing dedicated to this area of our business. We are now also exploring how to use Dust in similar ways in other teams in our company.

  ### 17. Best AI agent platform I have tried so far

**Rating:** 5.0/5.0 stars

**Reviewed by:** Remi C. | PM, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 03, 2025

**What do you like best about Dust?**

I was in charge of the tools' rollout at Alan, a 600p tech startup in Europe. I have never seen a tool be adopted this fast. 80% Daily active users in 3 months. 

Some things that stand out: 

- Ease of use: the interface is super easy to use

- Flexibility: the tools & API are really powerful, I can crack most use cases with one platform. It's a gamechanger

- Platform first approach: the API and make/n8n integration makes it easy to connect Dust to everything else (push new data sources)

- The chrome extension: a game changer for me

**What do you dislike about Dust?**

- Takes some time to learn the most advanced features
- Some agent tools can be confusing

**What problems is Dust solving and how is that benefiting you?**

We tackled so many use cases across the org with 60+ agents across sales, customer support, marketing, etc. Difficult to list them all.

  ### 18. Fast AI Responses, Minor Speed Hiccups

**Rating:** 4.5/5.0 stars

**Reviewed by:** Assaf R. | Strategic Account Manager, North America , Enterprise (> 1000 emp.)

**Reviewed Date:** December 24, 2025

**What do you like best about Dust?**

I like that Dust understands my questions and can scan across the info to get me the answer very quickly. I also appreciate its connection to our wiki, and the access it provides to our database along with regular AI LLM use cases.

**What do you dislike about Dust?**

I find it a bit slow sometimes.

**What problems is Dust solving and how is that benefiting you?**

Dust gives me quick access to various databases for fast answers. It understands my questions and scans info swiftly. I value its connection to our wiki.

  ### 19. The best AI solution for genuinely leveraging a company's knowledge.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Enguerrand S. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 06, 2025

**What do you like best about Dust?**

The Dust smart search feature (aka RAG / semantic search) is undoubtedly the most powerful on the market. And this is a game changer, because Dust provides access to your company's knowledge in a way that no other AI solution on the market is capable of.
I have tested several AI solutions and can confirm that Dust's RAG feature is far more effective than Microsoft Copilot's (even if your documents are stored in SharePoint), as well as ChatGPT's (with its new connection to Gdrive).

**What do you dislike about Dust?**

Like all generative AI solutions on the market, Dust is still a relatively new platform. Currently, its main limitation is the lack of connectors for certain data sources. For instance, while Microsoft SharePoint is natively supported, others solutions like Microsoft Teams or Microsoft OneNote are not yet supported. These are likely to be added in the coming months.

**What problems is Dust solving and how is that benefiting you?**

AI-powered information retrieval
Data analysis
Translation

  ### 20. Amazing tool from an amazing team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Yanis B. | Customer Operations Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 31, 2025

**What do you like best about Dust?**

What I appreciate most about Dust is its user-friendly interface combined with powerful capabilities. The platform excels in three key areas: simplicity in creating and customizing AI agents, secure handling of company data, and seamless access to various LLM models. The ability to easily share information and collaborate with team members while maintaining data privacy makes it particularly valuable for business use. Love it!

**What do you dislike about Dust?**

The main limitation is the lack of image generation capabilities. While Dust excels in text-based AI operations, having built-in image generation features would make it an even more comprehensive AI solution.

**What problems is Dust solving and how is that benefiting you?**

Dust solves the challenge of securely leveraging AI capabilities within a business context. It benefits me by providing a safe environment to create specialized AI agents that can access company data, while maintaining data privacy. The platform's ease of use and powerful collaboration features streamline information sharing among team members, making it an efficient solution for enterprise-wide AI implementation.

  ### 21. Practical AI Knowledge Hub for Team Productivity

**Rating:** 5.0/5.0 stars

**Reviewed by:** Thomas L. | Consultant Produit et Marketing, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 15, 2025

**What do you like best about Dust?**

Dust effectively connects our knowledge from Confluence, OneDrive, and Slack into a centralized platform. 

The custom assistants are useful for different team workflows, and the Slack integration works well for quick access. Its API capabilities have allowed us to build functional automations with Make and Zapier, saving time on routine tasks.

Dust has helped reduce knowledge silos by making information more accessible across teams.

**What do you dislike about Dust?**

Responses sometimes contain more information than needed, and additional response formatting options would be helpful. 
More industry-specific templates would improve the onboarding experience for new users.

**What problems is Dust solving and how is that benefiting you?**

Creating custom AI agents in Dust has transformed how we work with our company knowledge. The process is surprisingly straightforward - we select our data sources from Confluence, OneDrive and Slack, define the agent's purpose, and fine-tune its behavior with simple instructions. No coding needed.

  ### 22. I wouldn't work without it

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 24, 2025

**What do you like best about Dust?**

- Super easy and friendly to use;  
- Thanks to our Digital team, they help us create and organise a lot of powerful agents;
- Your imagination is the only limit to using Dust at its full potential;
- We are customers since almost day one, and the tool has evolved a lot with new features;

**What do you dislike about Dust?**

- It's evolving so fast that it's sometimes hard to keep up.
- Would need more testimony to think about new ideas;

**What problems is Dust solving and how is that benefiting you?**

As HR, it's helping us to better support our employees by sharing knowledge to all the company (HR policies, processes,...). It's also use to help us an HR Departement to improve our processes and automate some tasks (minutes meeting, CVs analysis, e-learning catalogues,...)

  ### 23. An essential tool for our teams

**Rating:** 5.0/5.0 stars

**Reviewed by:** Anna L. | Co-fondatrice, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 06, 2025

**What do you like best about Dust?**

The ability to create agents tailored to each of my challenges using the latest AI models. The UX is incredible, and the tool is 100% GDPR-compliant, which is key for my clients. I use it every day. We immediately adopted the tool within the agency. Today, everyone uses it, and getting started is incredibly fast. I set up the agents, and the whole team uses them internally. It’s super simple.

**What do you dislike about Dust?**

The image feature hasn’t been integrated yet (the one from ChatGPT), but I know it’s coming soon. It would be great to be able to generate images and videos directly within the tool.

**What problems is Dust solving and how is that benefiting you?**

Several use cases:

1. Content creation — we create all our French content using Claude, with copy reviewed by other agents. For English content, we use Gemini and ChatGPT. It's amazing to be able to create agents powered by different AIs but sharing the same context, to achieve outstanding results.

2. Content review — we've created one agent per client to review the content we produce for them.

3. And also many other tasks, like drafting contracts, etc.

  ### 24. Artificial Intelligence with a strong human touch!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Eddy B. | Responsable Marketing & IA, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 23, 2025

**What do you like best about Dust?**

What immediately pleased me is that Dust allows testing numerous models (OpenAI, Gemini, Anthropic, Mistral, etc.) with a single subscription that costs the same as subscribing to just one of these services. It's great to be able to input the same prompt and simultaneously call several different models to see how each handles the request (personally, I'm an unconditional fan of Claude so far). Next, I obviously appreciate all of Dust's features, too numerous to list, but the one that attracted us most and continues to be important to us is data security and access control. Deploying AI to multiple collaborators within the company is a real challenge, and Dust really facilitates this. It's a bit like having Google Workspace or O365 for your team, but for generative AI. Finally, and this is what's most important to me: although AI is at the heart of the product, you can feel the importance that humans continue to represent for the Dust team. They are attentive, always ready to help, and their Slack community is participative and responsive. Same for new features, the team is super responsive: as soon as a new model is announced or a new development occurs, the next day it's already possible to request beta access (I'm thinking of the MCP servers, for example).

**What do you dislike about Dust?**

Just a few days ago, I would have mentioned the inability to generate images and files like Gemini can with Canvas or Claude with Artifact, but this is now possible thanks to a recent update. If I really had to point something out, it would be the learning curve that's slightly steeper than ChatGPT for the average user, but that's normal since Dust offers numerous features not found on "generalist" sites.

**What problems is Dust solving and how is that benefiting you?**

Dust is now present in all aspects of my business. I have agents for sales, marketing, business analysis, ... They are connected to our ERP (Odoo) data, our website statistics (Google Analytics, Hotjar), our advertising campaign statistics, etc. And even on a more personal level, I use assistants that allow me to challenge my ideas and question myself.

  ### 25. Multi LLm - Knowledge - Assistant

**Rating:** 5.0/5.0 stars

**Reviewed by:** Yannick S. | CEO, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 11, 2025

**What do you like best about Dust?**

The ability to integrate multiple LLMs into a single assistant is fantastic. The intuitive interface allows creating customized assistants that can access external data. Developer flexibility and API integration are major assets for automating complex business tasks. The workspace organization makes managing different projects efficient and the response quality is consistently high.

**What do you dislike about Dust?**

Loading times can occasionally be slow, especially with large documents. The learning curve for non-technical users is quite steep. Some advanced features still lack detailed documentation, which can hinder adoption by SMBs without internal technical expertise. The lack of image generation capabilities and document creation features is a significant limitation. Also, Dust doesn't make default LLM choices for users, which would simplify the experience for beginners. The pricing model could be more flexible for smaller businesses just starting with AI integration.

**What problems is Dust solving and how is that benefiting you?**

Dust helps me solve the challenge of integrating AI into SMB business processes without requiring deep technical expertise. By creating custom assistants that can access specific knowledge bases, I can automate repetitive tasks for my clients while maintaining high quality outputs. This benefits my consulting business by allowing me to deliver scalable AI solutions tailored to each client's unique needs. The ability to connect multiple data sources and LLMs in one interface saves significant development time and provides a competitive edge when demonstrating AI capabilities to potential clients.

  ### 26. Impactful AI Agent Enterprise Platform with great integration capabilities

**Rating:** 5.0/5.0 stars

**Reviewed by:** Etienne D. | Head of Architecture, Cloud Platform, GenAI, Insurance, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 01, 2025

**What do you like best about Dust?**

- Seamless integration with our systems (Microsoft Entra ID, Notion, Slack, SharePoint, Snowflake)
- Great flexibility to create specialized AI agents for different needs
- Rapid deployment and high user adoption (70% company wide in 2 months) thanks to a good user experience and interface
- Robust security and compliance framework (GDPR, SOC II Type 2, HIPAA)
- Region choice: US or EU
- Support for multiple LLMs providers (OpenAI, Anthropic, Google, Mistral, Meta, DeepSeek, etc.)
- Great support reactivity and proximity
- Continuous improvement, based on customer feedback
- Price based on active users per month and not tokens

**What do you dislike about Dust?**

- User and group management, but they are working on it
- Observability of what happens inside the platform (we rely on our own test and user feedbacks)
- Lack of co-edition of document (canva) and document export (word/pdf)

**What problems is Dust solving and how is that benefiting you?**

- Knowledge accessibility and sharing across departments
- Time spent on repetitive tasks (from 10% to 90% gains depending of the task)
- Contract analysis efficiency
- Document search and information extraction
- Technical documentation management and standardization
- Multilingual processing (English-French) eliminating translation delays
- Compliance checking with regulations and internal policies
- Code quality and documentation generation
- Market and competitive intelligence gathering
- Data analysis and visualization
- Decision support through comprehensive data access
- Cross-departmental knowledge transfer
- Standardization of processes and templates
- HR policy information access and consistency

  ### 27. I appreciate everything about Dust

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nevena G. | AI Strategy & Transformation, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 02, 2025

**What do you like best about Dust?**

I think I like the team more than the tool itself. But let's not forget that the team is the mastermind behind the concept, functionalities, seamless integrations and customer support of the platform.

**What do you dislike about Dust?**

Might sound cliché but I can't think of anything I dislike about Dust.

**What problems is Dust solving and how is that benefiting you?**

Dust addresses multiple challenges simultaneously. Initially, we adopted it as an experimentation tool to foster creativity and innovation. This approach empowered individuals to unlock their imagination and devise solutions to their own challenges. Consequently, Dust has evolved into a versatile tool, capable of tackling a wide range of issues, from the minor to the most significant challenges faced by an organization.

  ### 28. Well-designed, reliable, scalable. An exceptional product.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tristan C. | VP | Product Design, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 28, 2025

**What do you like best about Dust?**

The tool is well-designed for both beginners and those looking to reach advanced levels of sophistication. I use it for my professional activities (business management, deliverable design, coaching...) but also as a support tool for training cohorts on using RAG-based assistants. The support service is very responsive - it's premium quality. A dedicated Slack community allows for exchanges with top users and sharing feedback and experiences.

**What do you dislike about Dust?**

I'm looking forward to being able to offer access to my assistants, not only to my collaborators but also to external clients.

**What problems is Dust solving and how is that benefiting you?**

Depending on the agent I design:
- Time savings
- Cross-referencing of document databases
- Sales assistant
- Training module design...

  ### 29. A serious time-saver that just works

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.)

**Reviewed Date:** April 08, 2025

**What do you like best about Dust?**

Dust has helped us save several hours per month per teammate by automating a bunch of repetitive tasks. What really stands out is how easily it connects with the tools we already use—it just fits into our workflow without forcing us to change everything. It’s flexible, powerful, and has made our day-to-day a lot smoother.

**What do you dislike about Dust?**

Some of the more advanced setups took a bit of trial and error at first. It’s not a huge issue, but having more built-in examples or templates would’ve helped us ramp up faster.

**What problems is Dust solving and how is that benefiting you?**

We’re using Dust to build AI agents that help our teams automate repetitive tasks, surface insights faster, and reduce time spent jumping between tools. It’s been a game changer for internal workflows

  ### 30. Great Tool that consolidates all the models together

**Rating:** 4.5/5.0 stars

**Reviewed by:** Dhia H. | Senior Customer Success Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 06, 2025

**What do you like best about Dust?**

Dust is a super powerful tool and it allows you to create your own agents for whichever need you have. I use it both personally and professionally

**What do you dislike about Dust?**

The tool should have more native integrations (and more options in those integrations) with other common tools

**What problems is Dust solving and how is that benefiting you?**

Automating different busy work tasks that my team has to do

  ### 31. transformative platform to make AI usage @ Batch a daily reality

**Rating:** 5.0/5.0 stars

**Reviewed by:** Simon D. | CEO, Computer Software, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 07, 2025

**What do you like best about Dust?**

custom AI agents for all our teams
easy/secure access to different LLMs
use it from Slack
support team

**What do you dislike about Dust?**

UI has already improved a lot but could gain in clarity

**What problems is Dust solving and how is that benefiting you?**

customer support
tech support
knowledge management
content creation
team collaboration

  ### 32. Life changing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alexandre P. | Artificial Intelligence Operations, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 03, 2025

**What do you like best about Dust?**

Dust is a highly versatile platform that allows to manipulate LLMs in very different ways. It has changed the way we operate with AI internally.
The different "tools" and the clean UX make it easy to create powerful agents

**What do you dislike about Dust?**

Team space management can be improved!
Proactivity must be done through workarounds (using Zapier or Dust Apps), which is not optimal

**What problems is Dust solving and how is that benefiting you?**

There are many, each agent created has its own purpose

  ### 33. Dust changed my business!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tifany C. | Investisseuse immobilier, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 31, 2025

**What do you like best about Dust?**

Building my own assistants allows me to 'augment' myself, which is the best use of AI in my opinion.

**What do you dislike about Dust?**

Nothing, it changed my business for the better!

**What problems is Dust solving and how is that benefiting you?**

I theorized all my knowledges to build my team of assistants. Working with them allows me to have more clients and to do more for each of them (which means more money for the same working time!).



- [View Dust pricing details and edition comparison](https://www.g2.com/products/dust-dust/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-14+15%3A09%3A45+-0500&secure%5Bsession_id%5D=9f62b3ee-65ae-4b00-8907-f69476531509&secure%5Btoken%5D=f139a4b00f36ef84de11acda97b04a63cb1705f3fbb379bc9d41275f159e2b45&format=llm_user)
## Dust Integrations
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [Attio](https://www.g2.com/products/attio/reviews)
  - [GitHub](https://www.g2.com/products/github/reviews)
  - [Gong](https://www.g2.com/products/gong/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Granola](https://www.g2.com/products/granola/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Mixpanel](https://www.g2.com/products/mixpanel/reviews)
  - [Modjo](https://www.g2.com/products/modjo/reviews)
  - [n8n](https://www.g2.com/products/n8n/reviews)
  - [Notion](https://www.g2.com/products/notion/reviews)
  - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Snowflake](https://www.g2.com/products/snowflake/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

## Dust Features
**Responses**
- Personalization
- Route To Human
- Natural Language Understanding (NLU)

**Automation - AI Agents**
- Sales Follow-Up
- Customer Interaction Automation
- Lead Generation
- Document Processing
- Feedback Collection

**Customization - AI Agent Builders**
- Natural Language Configuration
- Tone Customization
- Security Guardrails

**Platform**
- Conversation Editor
- Integration
- Human-In-The-Loop

**Autonomy -  AI Agents**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

**Functionality - AI Agent Builders**
- Omni-channel Support
- Agent Branding
- Proactive Response Capabilities
- Seamless Human Escalation

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Data and Analytics - AI Agent Builders**
- Analytics & Reporting
- Contextual Awareness
- Data Privacy Compliance

**Customer Query Resolution - AI Customer Support Agents**
- Automated Ticket Resolution
- Contextual Response Generation
- Sentiment Analysis
- Knowledge Base Utilization
- Multilingual Support

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Integration - AI Agent Builders**
- Workflow Automation
- API Usage
- Platform Interoperability
- CRM Data Integration

**Customer Interaction Automation - AI Customer Support Agents**
- Proactive Customer Outreach
- Feedback Collection
- Escalation Handling
- Workflow Optimization

**Automation**
- Customer Interaction Automation
- Feedback Collection
- Document Processing

**Autonomy**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

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