Amazon Connect Reviews & Product Details

It seamlessly integrates with Zendesk and provides a high quality for calls Review collected by and hosted on G2.com.

When I log in to Zendesk, I dislike that Amazon Connect opens another tab and that the tab needs to fully load before closing. It is a small thing but a bit inelegent Review collected by and hosted on G2.com.

I like that Amazon Connect is flexible and scalable—it lets teams quickly build, customize, and scale a cloud contact center while integrating easily with the rest of AWS. Review collected by and hosted on G2.com.

It can feel complex to set up and manage, especially for teams without deep AWS experience, and some advanced features require extra configuration or third-party tools. Review collected by and hosted on G2.com.

Amazon Connect is used for automatically calling feature implementation in lower cost for the best customization architecture. Review collected by and hosted on G2.com.

Amazon Connect implementation docs do not give proper information to implement custom functionality, and basic information is also Review collected by and hosted on G2.com.

Easy use, live listening calls, easy report building, easy export Review collected by and hosted on G2.com.

I cannot find anything wrong with the product considering we have been using it for 7 yrs Review collected by and hosted on G2.com.

It’s very easy to use. Finding previous calls feels seamless, and the filters really help you locate exactly what you’re looking for. The AI summaries also help massively. Review collected by and hosted on G2.com.

It can be difficult to pick up certain accents, and it sometimes flags obscenities by accident even when none have been said. Review collected by and hosted on G2.com.

We use it for customer service. Being that I work remotely, I have used many alternatives, and Amazon Connect is superior and has lower latency.

Very easy setup, very straightforward integration with Zendesk, and very simple to use.

There was nothing complicated about it.

I use this service daily, for about 9 hours a day, and in the last year, I have had very few issues. Review collected by and hosted on G2.com.

Sometimes the latency spikes; this is normal, but I wish there were more servers to connect to globally. Review collected by and hosted on G2.com.

It’s a step up for our Service Desk teams and engineers that use Amazon connect, to have the transcribed summary notes transferred into the service now ticketing system. The addition of engineer skills and multiple cues and transfer options is helpful. Review collected by and hosted on G2.com.

Initial learning curve takes a fair amount of tweaking, but it does appear that there are options and support needed for the functionality desired. Review collected by and hosted on G2.com.

its a Tools that let you see current performance, Because it's cloud‑based, we don’t need to invest in servers, telephony hardware, maintenance and its very cost saving Review collected by and hosted on G2.com.

For basic use things are OK and you can use easily, but as soon as you want to do somthing brefily you need good technical AWS skills and there support team is not much frindly first time Review collected by and hosted on G2.com.

I like that Amazon Connect is very easy to set up and scale based on business needs. The cloud-based approach means we don’t have to worry about heavy infrastructure, and the integration with other AWS services makes it powerful and customizable. The reporting and analytics features also help track performance and improve customer experience. Review collected by and hosted on G2.com.

Sometimes the initial configuration and customization can feel a bit complex, especially for teams new to AWS. Review collected by and hosted on G2.com.

Help our company to keep track of time. It is easy to integrate with other platforms. Has a good number of features and it is easy of use. Review collected by and hosted on G2.com.

I think the interface could look more modern. Review collected by and hosted on G2.com.