VTEX Commerce Platform Reviews & Product Details

VTEX Commerce Platform Overview

What is VTEX Commerce Platform?

VTEX is a leading global commerce and marketplace solution provider that helps brands, retailers, manufacturers, wholesalers, grocers, CPGs, and others sell more, operate more efficiently, scale seamlessly and deliver remarkable customer experiences across all their channels and customer touchpoints. VTEX is the leader in Collaborative Commerce and the first and only commerce platform provider in the world with e-commerce, marketplace, and order management capabilities in a single solution. We empower businesses to transform how they engage customers and sell by uniting with suppliers and channel partners to expand product assortment and eliminate the inventory and supply chain costs of adding new brands and product categories to their portfolio. VTEX Commerce Platform is a modern MACH - microservices, API-first, cloud, and headless - commerce architecture and includes a low-code development platform that simplifies and accelerates the delivery of headless commerce experiences. VTEX supports over 3,000 customers in more than 40 countries around the world. In 2020, VTEX was named a Visionary in Gartner's Magic Quadrant for Digital Commerce and a Leader in IDC MarketScape - Worldwide B2C Digital Commerce Platforms 2020 Vendor Assessment. Major brands including Sony, Walmart, Whirlpool, Coca-Cola, Stanley Black & Decker, AB InBev and Nestlé trust VTEX to accelerate and transform their commerce business. Visit www.vtex.com to learn more.

VTEX Commerce Platform Details
Languages Supported
English, Italian, Portuguese, Romanian, Spanish
Product Description

VTEX Commerce Platform delivers the fastest time-to-revenue for your e-commerce business with the only fully integrated commerce, marketplace, and order management solution and no upgrades. Ever.


Seller Details
Seller
VTEX
Company Website
Year Founded
1999
HQ Location
London, UK
Twitter
@vtexonline
2,944 Twitter followers
LinkedIn® Page
www.linkedin.com
1,025 employees on LinkedIn®

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VTEX Commerce Platform Reviews

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Marketing Event Executive
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

A full backup system for your line of work that offers infrastructure and advance at the same time. VTEX is a root of strength in communication and documentation. There is no demand to upgrade this software it’s all in one. This application is like a gaffer, it can manage many tasks at the same time without any trouble. Every data and information is transferred at a single click I can’t conceive of anything better than that. Review collected by and hosted on G2.com.

What do you dislike?

It’s a pretentious thing in the software field, but rather expensive to stick out all users. Its advantages are more conspicuous than its drawback. It’s a character of over efficient application and can get to trouble while snooping other software. Installation time is a lot shorter than its usage trial so kind of mess creation makes trouble for the user. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

First, I found it pricey, at present when I’m using this, I could not find the best thing for my concern. A solution to all my worries and I can create files, process and further selling detail all is available in a minute. Our customers feel free to approach me and my wares. They can throw the best reviews of the wares and it’s better to determine what is good and how they good buy that. Comfortable for both me and my customers. Its outstanding feature is providing substructure and provision to my job and that is a major theatrical role-playing by VTEX. Review collected by and hosted on G2.com.

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AP
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

User experience, easy to use. And good platform Review collected by and hosted on G2.com.

What do you dislike?

Checkout can not be editable at this moment Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ecommerce b2c and good profits in sales Review collected by and hosted on G2.com.

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CSM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

VTEX se ha convertido en la plataforma líder en muchas zonas de latinoamerica con constante evolución y una comunidad bastante solida donde se puede obtener soporte y ayuda para llevar a cabo distintos desarrollos.

La facilidad de uso de VTEX la hace idónea para empresas con poca o nula experiencia en E-commerce, sin que esto afecte la calidad de la misma y las posibilidades de integración y la calidad de desarrollos que se pueden llevar a cabo.

A nivel de agencias implementadoras la experiencia es grata teniendo en cuenta que cuenta con un esquema de soporte efectivo y escalable, documentación nutrida así como una amplia comunidad en contacto constante a través de los eventos que se realizan en distintos países. Review collected by and hosted on G2.com.

What do you dislike?

Los retrasos para visualizar cambios en los sitios en producción por temas de cache son algo molestos en ocasiones, algo a tener en cuenta es que al contratar un ambiente de VTEX no tendremos un espacio de QA propiamente dicho sobre el cual podamos probar desarrollos o nuevas funcionalidades sin que afecten el sitio en producción, aun así esto se puede solucionar con distintas practicas seguras y algunas formas de trabajo que se aprenden con el uso de la plataforma a través del tiempo. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Analizar muy bien las expectativas que se tienen respecto al uso que se le dará a la plataforma para estar seguros de que cumplirá con el propósito que se desea, e incluso saber si vamos a sub-utilizar las características y la potencia de esta herramienta en un proyecto que podría ser llevado a cabo con otra de menor valor o menor costo de implementación, en este proceso de planeación es indispensable contar con la agencia adecuada por lo que es altamente recomendable reunirse y escuchar propuestas de distintas agencias que desarrollen e implementen soluciones VTEX. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Planeación y desarrollo de canales de E-commerce para sitios B2C y B2B, haciendo acompañamiento a los clientes desde la concepción del proyecto hasta el soporte posterior a la publicación del sitio. Review collected by and hosted on G2.com.

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Freelance Translator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

VTEX is a platform of Marketplace, where Marketing is developped, and one can work and forward his/her Business, besides being paid, on achieved revenues. It's a platform like Paypal, Stripe, with opportunities as Developper, grow one's Business and make money through this platform, and get paid online, by being credited. Review collected by and hosted on G2.com.

What do you dislike?

There's nothing I dislike in this platform, indeed it's an easy platform for work development, that applies as facility, for anyone, or almost everyone, with basic knowledge of Computer that leads him/her to use it correctly. I like Best also, that this site is well structured, with good organization, and one can find easily the leading ways to use system in the right way. Just sign-up and also use system of payment accordingly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I definitely recommed this Site to anybody who wants to involve in Marketing basically online and offline, promoting his/her business, Marketing tailored, and working to promote stuff of listed Clients as well as stuff of other Companies, known or less known ones, to be able to offer to Marketing branch generally, but also help this Business, in a creative platform recommending it to others, as developper, or as single user in this case, within a streamline of topics and help and suggest als to others, and be paid on same site, having created an account.

If one cannot pay for ex. for a while, to have more options on the site, one can choose the free plan, and see in the future..more paid plans, and even make money through revenue share. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No problem actually using this system, where also some major clients, as partners in the system, that correspond to big well known Companies, like Nestle, Coca-Cola for ex. of well known products used daily, and also car manufactures and generally all big well known major clients in Europe, USA and whole world. There was thus no difficutly in promoting work as developper on this site and make revenues accordingly. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

El sistema de soporte, el tema de que sea un software en la región, eso se agradece ya que se entiende mucho mejor y está más dedicado a estudiar el mercado de latinoamérica.

La gestión de acompañamiento de la marca y su soporte avalado es muy importante además genera mayor confianza.

La oportunidad de integrar Vtex con los marketplace más importantes a nivel mundial es algo esencial en este mundo de comercio electrónico.

Review collected by and hosted on G2.com.

What do you dislike?

Los tiempos de carga e indexación depende del tiempo pueden ser muy lentos Review collected by and hosted on G2.com.

Recommendations to others considering the product:

El soporte que agregan para acompañar las integraciones es muy importante Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

La cantidad de ventas se ven exponencialmente aumentadas gracias al mismo tema de ser una herramienta creada en la región de america Review collected by and hosted on G2.com.

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Paid Media Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

La plataforma incorpora una cantidad importante de herramientas para iniciar y optimizar tu e-commerce, tales como pasarelas de pago, módulo de promociones, cupones, descuentos, programación. Review collected by and hosted on G2.com.

What do you dislike?

El % de gasto que te descuenta la herramienta, posterior al total de ventas. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Sin duda que si, es una herramienta muy bien posicionada a la hora de crear o administrar tu e-commerce, sin duda que si se las recomiendo. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Los clientes que utilizan la herramienta han visto potenciado su e-commerce y sus ventas se han multiplicado, además se ha optimizado su sitio web. Review collected by and hosted on G2.com.

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Marketplace Product / Project / VMO Sr. Mgr.
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Time to market implementatios is deffinitely fast, not as they advertise, but fast compared to other platforms. Also they do have a lot of functionality already built into the platform which is a big plus for small to medium companies Review collected by and hosted on G2.com.

What do you dislike?

Being a multi tenant solution there's no customization you can do to the platform, therefore if you need a very specific functionality on your site you will need to hire very creative developers, very talented one so they can find a way to get around vtex core and get the functionality up and running Review collected by and hosted on G2.com.

Recommendations to others considering the product:

VTEX can exagerate at times and say it is super simple to implement VTEX and that you'll be online fast... and you will, but not as soon as they advertise, also consider you will not be able to perform a lot of "tailored" functionality on your site, unless you spend big money on really creative and talented developers Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our commerce platform was hosted on Oracle Cloud commerce and would crash at 6K concurrent users, also oracle's cloud solution has fallen far away from the other cloud platforms on the market, their functionality is so limited. VTEX was deffinitely an upgrade for us Review collected by and hosted on G2.com.

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Virtualization Engineer
Retail
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Very friendly check-out, allows the opportunity to install Api that help to better perform the tool, has a very efficient support center. I like that has everything on the box, very easy for developing a project. The stability of the servers and the support team. VTEX is a true e-commerce platform. Review collected by and hosted on G2.com.

What do you dislike?

In some cases the platform and its servers can become slow with load times. For some it could be a disadvantage to pay a monthly percentage for the use of the platform, but this value includes all the developments that are made in the platform, which by other means should be financed directly by the company, is a relationship win win. Another thing that I would like to improve in Vtex is the logistic part, so we could manage the orders not only by time in which costumers buy, but also by the which I should ship first (In case a costumer buy first but want his order later). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use VTex, your sales will increase.

VTEX is a true cloud e-Commerce platform, providing a global view of all selling activities with a low cost and ease of use.

Better sales support for resellers Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With the report of sale, we can see who costumers buy and what promotions can we use to take advantage of that.

The logistic.

API integration with every part of vtex, with this you can do literally anything. Review collected by and hosted on G2.com.

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Vtex Soporte
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Que los tiempos de indexación son rápidos Review collected by and hosted on G2.com.

What do you dislike?

No es tan intuitivo el proceso operacional para el cargue de productos Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Altamente recomendable Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Incremento en las ventas Review collected by and hosted on G2.com.

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IC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Gran soporte y escalabilidad en las tiendas, muy buena gestión de los pedido que realizan los clientes, gran personalización de la tienda, incluso con VTEX IO se puede manipular el back-end de la tienda, buena documentación. Review collected by and hosted on G2.com.

What do you dislike?

tiempos de carga de la página un poco lentos, se demora mucho en renderizar los cambios que se hacen tanto en productos como en las plantillas HTML, poca personalización en la sección de pagos. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Buena Plataforma E-commerce Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

cuando se tiene un catálogo muy grande y se necesita una tienda muy personalizada es la mejor opción Review collected by and hosted on G2.com.

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E-Commerce Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

VTEX posee soluciones para prácticamente todo lo que necesitamos en nuestra tienda virtual manejo de promociones, programas de fidelidad, programación de precios. Se trata de una plataforma altamente personalizable que se adapta a cualquier tipo de tienda virtual. En la experiencia que hemos tenido como agencia muchas tiendas han aumentado sus ventas con tan solo migrar a esta plataforma. Review collected by and hosted on G2.com.

What do you dislike?

Los únicos dos detalles que he podido ver y que están próximos a solucionar es la falta de programación para banner y la lentitud de indexacion en horas de mucho trafico. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Con VTEX solo hay que preguntar, se trata de una empresa altamente comprometida con sus clientes y siempre están atentos a satisfacer los requerimientos de todos. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

VTEX se perfila como una solución completa y vasta para los clientes de nuestra agencia, permitiendoles administrar su tienda virtual con una sola plataforma de manera muy sencilla. Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Smartcheckout, total manejo del diseño y layout del sitio movil tanto como desktop, un gran equipo de apoyo al partner desde Argentina. Review collected by and hosted on G2.com.

What do you dislike?

Un detalle nomas: que la mayoria de informacion formativa no está bien traducida del portugués al español. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Desarrollando mejores experiencias de compra online para usuarios en Uruguay, con un checkout fácil y rápido Review collected by and hosted on G2.com.

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E-Commerce Manager Store
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the best that I can have my entire web store in one place, and I can configure it all in Vtex. Also, it is very easy to use, make a promotion, configure a product. I can have all the data of my costumers, and do a little CRM with Vtex. I thing Vtex is a very complete tool for any e-commerce Review collected by and hosted on G2.com.

What do you dislike?

Some thing that I can't delete, like the colections, the coupons and the promotions. Also, I speak spanish and english, and sometimes it a little dificult to understand what it say because it is in portuges. Another thing that I would like to improve in Vtex is the logistic part, so we could manage the orders not only by time in which costumers buy, but also by the which I should ship first (In case a costumer buy first but want his order later). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend others to use Vtex, not only because it's worth every $, but also it's very easy to use, It got everything you need for a e-commerce, you can always have support if you need and capacitation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The logistic. We can manage everything that we need to make a sale, almost with any external tool. Also, we even could manage a little of accounting where Vtex show us the costs and the sales. And with the report of sale, we can see who costumers buy and what promotions can we use to take advantage of that. Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Vtex es en mi opinión la evolución de la gestión de comercio electrónico, posee todas las ventajas que otras plataformas han desarrollado y suma seguridad y una mejor experiencia al usuario al ser flexible en diseño y tener un Check out muy corto y sencillo lo que aumenta la conversión. La implantación de esta plataforma conlleva a muchos menos problemas o complejidades que otras plataformas presentan, VTEX es muy amigable para el usuario final pero tambien para el administrador y backoffice. Review collected by and hosted on G2.com.

What do you dislike?

Para algunos podría ser una desventaja el hecho de pagar un porcentaje mensual por el uso de la plataforma, pero este valor incluye todos los desarrollos que se hacen en la plataforma, lo que por otro medio debería ser financiado directamente por la empresa, es una relación ganar, ganar. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Vtex podrá disparar tus ventas, debes estar preparado para un salto en la operación normal si estas migrando desde otra plataforma. Este es el software que está pensado en el futuro y sus costos de implementación incluyen aspectos de actualiación constante tanto en la propia plataforma como en elementos conexos como lo es servidores y certificados SSL. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Vtex resuelve dos grandes problemas que tenemos con otras plataformas, FLEXIBILIDAD DE DISEÑO y CHECK OUT simple y seguro. Considero este es el salto que esta dando vtex en pro del mercado del comercio electronico. Review collected by and hosted on G2.com.

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Ecommerce Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Check-out muy amigable, permite la oportunidad de instalar Api que ayuden a desempeñar mejor la herramienta, cuenta con un centro de soporte muy eficiente. Una plataforma que está migrando al español y eso se agradece en gran medida. Review collected by and hosted on G2.com.

What do you dislike?

En algunos casos la plataforma y sus servidores se pueden tornar algo lentos con tiempos de cargas. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Si tu idea es establecer un soporte de comercio electronico esta es la herramienta. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Vtex Maneja una suite muy cómoda y segura, una herramienta más en pro del crecimiento del comercio electronico en la región. Además muy importante el soporte que dan sobre la plataforma. Review collected by and hosted on G2.com.

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CC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

VTEX is a true e-commerce platform, not just a simple store platform but a full system was ere you can integrate everything and keep track of everything on the sales process. Review collected by and hosted on G2.com.

What do you dislike?

The support is not so good, could improve on internationalization languages also, many things are just thought for Brazil Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Better support better and easier admin Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

API integration with every part of vtex, with this you can do literally anything Review collected by and hosted on G2.com.

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Chief Operations Officer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The stability of the servers and the support team. Review collected by and hosted on G2.com.

What do you dislike?

Some backend modules seems antique. File manager some times don't allow upload files. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Open new sales channels. Increase sales on current online stores. Review collected by and hosted on G2.com.

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Co-Founder
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like that has everything on the box, very easy for developing a project Review collected by and hosted on G2.com.

What do you dislike?

Language. Most of the things are on portuguese, very confusing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reseller program, documentation, support Review collected by and hosted on G2.com.

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Chief Executive Officer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I sell anything and I don't care there are any problems with something because I have the VTex personnel always working for me. Review collected by and hosted on G2.com.

What do you dislike?

I don't dislike anything, this app it's perfect in every way. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use VTex, your sales will increase. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have helped different stores for they to use VTex and their sales have significally increased. Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The simple setup process and the ease of use. The smartcheckout is a great solution, simple and fast. Review collected by and hosted on G2.com.

What do you dislike?

I don't dislike anything. VTEX has met my expectations generating great results. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

VTEX is a true cloud e-Commerce platform, providing a global view of all selling activities with a low cost and ease of use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am selling clothing products with a low cost operation, a good optimization for search engines and a good conversion rate. Review collected by and hosted on G2.com.

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Fundador
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Improve the lenguage in the website Spanish is very poor Review collected by and hosted on G2.com.

What do you dislike?

Not a lot of content in Spanish , translating from Portuguese not always works well Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Better sales support for resellers Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Improving sales and the lowest possible cost Review collected by and hosted on G2.com.

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AD
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

A velocidade dos sites, o smart checkout, e a contastante atualizacao. Review collected by and hosted on G2.com.

What do you dislike?

O processo de envio de arquivos, processo de envio dos arquivos HTML Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Todo o processo de SEO está muito melhor. Review collected by and hosted on G2.com.

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