Dialpad Support Reviews & Product Details

I really like the flexibility of Dialpad Support, especially being able to convert voicemails into text and track, monitor, and analyze conversations. This includes seeing whether representatives are making calls and what they’re saying. I find being able to get a quick gist of conversations with the AI summary very beneficial. It provides a quick review, so I don't have to listen to hours of calls. It also highlights if someone was speaking too fast or if their tone was off, which helps in working with our employees. Review collected by and hosted on G2.com.

There's not a lot of room for more integration. Maybe having a more sophisticated AI that can give more specific prompts during calls would be beneficial. For example, it could provide queues for specific areas like education prompts. Review collected by and hosted on G2.com.

Fast response time and consistente follow-through Review collected by and hosted on G2.com.

Escalations can fell slow and a bit opaque. Review collected by and hosted on G2.com.

I have been using Dialpad Support for a year and a half now and I love the AI features, interactive interface, and the ability to track calls and emails. Dialpad Support is fast and easy to work with, and I particularly appreciate that they adapt their service to meet the specific needs of our office. We send out a high volume of communications via phone and email, and our previous systems were outdated and cumbersome. Dialpad Support has significantly elevated our service by providing a secure and unified platform for handling phone lines and email access. Additionally, the transition to Dialpad from CIC was seamless, requiring only one training session for our entire office. I value how Dialpad Support quickly addresses and resolves technical issues we encounter, providing timely updates. Overall, their adaptability and strong support make them incredibly valuable, especially in a university setting where secure communication is essential. Review collected by and hosted on G2.com.

I feel like a lot of the glitches are caused by our high traffic of calls and emails, and I wish Dialpad Support would work to expand the capabilities of the software instead of just patching things up as we go along. Additionally, they could improve some features in the interface, such as the channel switches, availability status settings, and the information found in dashboards and analytics sections. Review collected by and hosted on G2.com.

Easy to use, Very straightforward and creating flows are easy. Integration is also easy and documentation is easy to understand. It is one of the best softphones i have seen.

Easy to Implement. Customer Support is pretty decent. My useage is quite less, we use it for external queries Review collected by and hosted on G2.com.

Integration Process should be changed as we need to raise a request individually every time to whitelist new domains. Needs a bit of improvement with Payload sent from webhooks & sockets. Review collected by and hosted on G2.com.

I like Dialpad Support because they pick up the call 99% of the time and do follow-ups in email. I find the email follow-ups helpful because they involve ticket generation and asking for more information if required based on the issue I'm facing. Review collected by and hosted on G2.com.

The time it takes to solve issues could be improved. A lot of issues are passed as feature requests, and I get no updates on the progress. They ask for a lot of information, which is good, but not all the time. Most of the time just goes in giving screenshots of the issue faced or providing them the details. It was hard to get used to because the settings for particular things used to be all over the place, but once I got used to it, it became manageable. Review collected by and hosted on G2.com.

What Stands out most about Dialpad support is how easy and seamless the entire experience is, from implementation to day to day use. Dialpad makes everything smooth- easy to use, quick to implement and very intuitive even for non tech users. Their customer support team is responsive and knowledgeable, aways ready to help. We in the team use Dialpad daily, and the range of features they assist with is amazing- like AI transcription, call routing, recording, screen sharing its impressive. Moreover its integration with tools like google workspace and slack was seamless, thanks to their guidance. Overall it's efficient, well supported and built for frequent use. Review collected by and hosted on G2.com.

While overall solid response times can occasionally lag during peak hours, especially for nor non-urgent queries. Some advanced troubleshooting requires multiple follow-ups or escalations. Also while integrations are generally smooth, custom integrations or niche tools may need more support documentation. Review collected by and hosted on G2.com.

Their support is top notch and everyone has been super friendly. Have yet to miss a call or message. So far it's been awesome! I'm very impressed. I signed up for the trial with no issues and had a quick sales call with them to verify features before I converted to a paid account. Been happy with DialPad after leaving RingCentral Review collected by and hosted on G2.com.

. The only one thing I will say for SMS and MMS is that it is fundamentally not secure or reliable as it is not encrypted and doesn’t have bidirectional information sharing or delivery verification etc. Review collected by and hosted on G2.com.

Dialpad Support helps answer questions without having to sit on hold. Review collected by and hosted on G2.com.

I don't have a downside to Dialpad support. It always works for me. Review collected by and hosted on G2.com.

Dailpad Supportb has all features operating and it offers proactive measures to handling clients queries

The developer issues a precise and flexible training, and there are helpful documents available

The AI incorporation makes some features including live transcription successful Review collected by and hosted on G2.com.

Dailpad Support has accuracy issues in matters transcription, where we need some manual intervention or editing

Some times, calls experience some lags or connection issues, which irritates users Review collected by and hosted on G2.com.

The online chat is nice, but limited. Employee scheduling is also nice to have Review collected by and hosted on G2.com.

There are many times the service is interrupted Review collected by and hosted on G2.com.