Dialpad Support Reviews & Product Details

What I like most about Dialpad Support is how responsive and knowledgeable the team is. Whenever I reach out with a question or issue, they get back quickly with clear, helpful guidance — not just generic answers, but solutions that actually work for my specific situation. Their support makes it easy to stay productive and confident using Dialpad every day. Review collected by and hosted on G2.com.

What I dislike about Dialpad Support is that sometimes response times can be slower than expected, especially during peak hours. On a few occasions it has taken longer than I’d like to get a resolution, which can be frustrating when I’m trying to address something quickly. However, once connected, the support quality is generally helpful. Review collected by and hosted on G2.com.

AI gives pretty good answers as long as the required info is within Dialpad documents and it is straightforward. For resolving problems, AI tends to go kind of rogue, but it knows when is time to transfer the case to human support. Human support is good when it is good. They are quickly responding to chats and carefully trying to understand problem users are dealing with. Review collected by and hosted on G2.com.

Human technical support often can not be reached for over an hour, and in the end, chat is disconnected. Most recent experience was that after a30+minutes of chatting on a problem, Dialpad technical support member said that the presented problem needs to be examined internally and that a confirmation email with the ticket number will be sent out. That email never arrived, and when a new chat (next day) was opened to get an update, technical support could not be found at all. Review collected by and hosted on G2.com.

How I acn get to the dept i need in chat and in calling in for support. I usually need technical assistance or porting and I like that you guys have different departments so that I do not have to be routed thru a basic answering service first Review collected by and hosted on G2.com.

One of the only things I dislike is that 90% of the time all my questions and tickets are handled outside of my business hours. I have repeatedly asked for this to be handled during my business hours, but if i do not receive the support I need right away (via chat) then it will take day and days to get it figured out. Its like phone tag but in email. I dont receive a response until the middle of the night. Another issue is that when that occurs, i need to verify my support code which takes another whole day to verify, because they ask for it in the middle of the night. Review collected by and hosted on G2.com.

Dialpad stands out as the absolute bottom of the barrel in my 7+ years steering business systems teams—hands down the most incompetent and unethical outfit I've encountered. Their software is a glitchy, unscalable disaster that drags productivity into the abyss. We followed every contract stipulation to cancel at term's end, yet they vanished like ghosts for months, botched the cancellation, offered zilch in transition help, and brazenly kept siphoning fees from our accounts. Now they're claiming they "can't figure out" a simple refund? Our CFO took it straight to their CEO, only to be met with crickets and total dismissal. Steer clear of Dialpad at all costs: it's a toxic mix of sleazy practices and a worthless product that screams "buyer beware." Review collected by and hosted on G2.com.

Dialpad stands out as the absolute bottom of the barrel in my 7+ years steering business systems teams—hands down the most incompetent and unethical outfit I've encountered. Their software is a glitchy, unscalable disaster that drags productivity into the abyss. We followed every contract stipulation to cancel at term's end, yet they vanished like ghosts for months, botched the cancellation, offered zilch in transition help, and brazenly kept siphoning fees from our accounts. Now they're claiming they "can't figure out" a simple refund? Our CFO took it straight to their CEO, only to be met with crickets and total dismissal. Steer clear of Dialpad at all costs: it's a toxic mix of sleazy practices and a worthless product that screams "buyer beware." Review collected by and hosted on G2.com.

its integrate with other apps too. like hubspot Review collected by and hosted on G2.com.

There are no big dislikes about the dialpad. but may be need to check if it will be able to integrate with third-party apps and sync in real time or not.

but this are not dislikes but need to be checked or verified. Review collected by and hosted on G2.com.

I use Dialpad Support to stay on top of customer conversations easily. It lets me handle calls, messages, and support tickets all in one place, so I can respond faster and keep everything organized without feeling overwhelmed. What I love most about Dialpad Support is how simple it makes staying organized. With calls, messages, and tickets all in one place, I can respond quickly and keep track of everything without feeling overwhelmed. I really like how well Dialpad Support works with the other tools I use. It makes teamwork easier and helps me keep track of customer conversations without any extra hassle. Review collected by and hosted on G2.com.

One thing I wish worked a bit better with Dialpad Support is how it sometimes lags when switching between calls and messages. Finding specific tickets or past conversations can feel a little slow, so faster load times would be great. Review collected by and hosted on G2.com.

I really like the flexibility of Dialpad Support, especially being able to convert voicemails into text and track, monitor, and analyze conversations. This includes seeing whether representatives are making calls and what they’re saying. I find being able to get a quick gist of conversations with the AI summary very beneficial. It provides a quick review, so I don't have to listen to hours of calls. It also highlights if someone was speaking too fast or if their tone was off, which helps in working with our employees. Review collected by and hosted on G2.com.

There's not a lot of room for more integration. Maybe having a more sophisticated AI that can give more specific prompts during calls would be beneficial. For example, it could provide queues for specific areas like education prompts. Review collected by and hosted on G2.com.

I really appreciate the real-time visibility that Dialpad Support offers. The live dashboards are very helpful because they make it easy to see who’s available, how long customers are waiting, and where any bottlenecks might be forming, allowing us to react quickly instead of just guessing. The call transcripts and recordings are great, making coaching a lot easier and cutting down on back-and-forth when issues need reviewing. I also like how simple it is to adjust call routing or queue settings without needing any technical help. The setup feels like it's truly built for teams that manage support volume daily, not just handle basic call operations. Review collected by and hosted on G2.com.

There are a few areas that could be stronger. The reporting covers the basics, but if you want more advanced analytics or highly customized reports, it can feel limited without exporting data elsewhere. The AI transcripts are helpful, but they’re not flawless, especially with technical terms or strong accents. Integrations are decent, though in some cases they don’t go as deep as we’d like, which means a bit of manual work still happens between systems. And like most cloud-based platforms, call quality depends heavily on internet stability, so when connections dip, it’s noticeable. None of this breaks the system, but there’s room to refine it. Review collected by and hosted on G2.com.

Fast response time and consistente follow-through Review collected by and hosted on G2.com.

Escalations can fell slow and a bit opaque. Review collected by and hosted on G2.com.

I have been using Dialpad Support for a year and a half now and I love the AI features, interactive interface, and the ability to track calls and emails. Dialpad Support is fast and easy to work with, and I particularly appreciate that they adapt their service to meet the specific needs of our office. We send out a high volume of communications via phone and email, and our previous systems were outdated and cumbersome. Dialpad Support has significantly elevated our service by providing a secure and unified platform for handling phone lines and email access. Additionally, the transition to Dialpad from CIC was seamless, requiring only one training session for our entire office. I value how Dialpad Support quickly addresses and resolves technical issues we encounter, providing timely updates. Overall, their adaptability and strong support make them incredibly valuable, especially in a university setting where secure communication is essential. Review collected by and hosted on G2.com.

I feel like a lot of the glitches are caused by our high traffic of calls and emails, and I wish Dialpad Support would work to expand the capabilities of the software instead of just patching things up as we go along. Additionally, they could improve some features in the interface, such as the channel switches, availability status settings, and the information found in dashboards and analytics sections. Review collected by and hosted on G2.com.