Calendly Reviews & Product Details

how straightforward it is, though if im being honest, Calendly was more intuitive a few years ago. It integrates easily with my website, performs relatively well, though the AI assistant doesn't always record the call which can be frustrating. I haven't had to reach out to customer service too many times, but when I reached out about a call that wasn't recorded, they were not very helpful unfortunately. I think it's a little expensive for what you get and I wish there was a cheaper tier for those who don't need all the bells and whistles. Review collected by and hosted on G2.com.

I think pricing is a little expensive and there are so many features I don't need or use. Would be nice to have a cheaper tier. I wish customer service was more helpful. When I reached out about a problem earlier this year, no one could help me. I had a transcript for a call but not the recording itself which no one could explain to me how that was possible. It was a very annoying and time consuming situation. Lastly, the interface gets updated often and things keep moving around. Calendly was more more intuitive 3-5 years ago. Review collected by and hosted on G2.com.

I love that Calendly has evolved from simply keeping my calendar, to helping me with client management. Strong growth and evolution is a value to me and to the DNA of my business. So, it makes me proud to be working with a company that holds that value.

Out of the AI notetaker, the transcripts, the evolved client contacts features, and even more incredible features being developed right now — I would say my favorite is the AI Notetaker, with highlights and transcripts. It has made my high-touch coaching — with actual notes tailored from each session — more powerful in less time.

With some clients I can just send the notetaker link, with others I can take those notes and transcripts and customize them. I have noticed that it saves me about 4-6 hours per week in getting my notes out.

Since we became a paid subscriber almost 6 years ago, our business has grown alongside Calendly. In that time I have seen our own growth has occurred because of Calendly's solid presence in our digital infrastructure. Thank you. Review collected by and hosted on G2.com.

One ongoing frustration I run into is the inability to meet a client who needs a fast reschedule, forgot to choose Zoom, or needs to switch from in-person to Zoom because life happened. Right now I can’t schedule a client right then and there if we’re even two minutes past the hour. I have to wait until a future time. I wrote a book about time travel, called How the Stars Tell Time, so it seems appropriate that I would advocate for time travel! But seriously, I would love a back-end feature that allows me to schedule or modify a client session retroactively within perhaps 10 minutes of the start time. I don’t necessarily need clients to have that power themselves.

I’m also frustrated that I have to depend on ongoing clients to “accept” text notifications. As a coach, I often set up a client’s recurring series on my end once we have established a regular day and time. Some clients rely heavily on text reminders to stay aligned with their schedules, yet the people who benefit most from texts are often the least likely to complete additional notification steps. I understand that privacy and consent requirements may limit what Calendly can do here. Still, I would love a compliant way for an administrator to document an existing client’s consent and enable text notifications on their behalf—particularly when we already have a coaching agreement and established relationship. This would make my life much easier and prevent a lot of client miscommunication.

I haven’t checked this recently, but because I have many event types, setting up a Mailchimp integration event by event has historically been time-consuming and overwhelming. I would love a global or default integration setting so that new Calendly events can automatically funnel into the appropriate mailing list, group, or workflow unless I choose otherwise.

The mobile app is another pain point. I see many changes that are improving Calendly’s overall performance, and in general the platform performs reliably for me. However, the mobile app still feels more limited than the desktop experience. Just today I tried to change an existing client session from in-person to Zoom for the same day and time, and the app wouldn’t let me do it. I had to wait until I returned to my home office and make the change from my laptop. I would love the app to offer much closer feature parity with the desktop experience.

Occasionally the AI Notetaker doesn’t join or work as expected, and I don’t always know why. Because the Notetaker has become such an important part of my workflow, reliability here matters a lot. I appreciate having Zoom’s transcription as a redundant backup, but I would love the Calendly Notetaker to work consistently for every scheduled session.

For recurring series, classes, or membership calls, Zoom’s recurring-meeting structure sometimes works better for me than scheduling each session through Calendly. But when I schedule directly in Zoom, I lose the Calendly AI Notetaker and notes workflow. I’d love a way for Calendly’s Notetaker to work with recurring Zoom meetings even when the individual sessions aren’t scheduled through Calendly.

In terms of pricing, I think Calendly provides good value for what we pay. Resolving some of these workflow limitations would make the return on investment even stronger.

Finally, support has consistently been timely, thorough, and helpful. However, when I bring up issues like these—and my history will show that some are longstanding—the response often ends with some version of “Calendly can’t do that.” I would love more of a feedback loop between support and product development: “Calendly can’t currently do that, but we’ll document your use case and share it with our product team.” Even if the answer remains no, knowing that recurring real-world use cases are making their way upstream would make the support experience feel much more collaborative. Review collected by and hosted on G2.com.

I love that Calendly can take care of my scheduling and handle payments, making it easy for people to pay for an event while scheduling. It's easy to use, and I can set up automations that I can use repeatedly and update easily. I really, really love the AI notes and transcript feature from my coaching calls, which has been helpful for me to grow as a coach. I can access transcript details for insights clients had without writing things down during the session. I appreciate that. I also love how I can take the transcript and put it into ChatGPT to help me improve as a coach and find patterns from different coaching clients to better support them. Finally, being able to format parts of the transcript to give as notes to my clients is really helpful. The initial setup was very easy and user-friendly. Review collected by and hosted on G2.com.

Sometimes I've had to completely delete an event and start over because trying to make changes didn't register across the system. But for the most part, once I get things set up correctly, it works fine. Review collected by and hosted on G2.com.

Event Types, custom availability, and multiple calendar connections let us share realistic time slots without exposing the rest of our schedules. On Standard, we can create unlimited event types, connect multiple calendars, and automate reminders and follow-ups, which has cut down a surprising amount of back-and-forth email for simple thirty-minute meetings. For team workflows, we rely on Round Robin, team scheduling, and Routing Forms to route people to the right owner without having to manually review every booking. On implementation projects, technical questions can go straight to the appropriate specialist, while scope reviews stay with me. Workflows have also been useful for more than just reminders: we include the document to review or the information the client should have ready, so the meeting starts with more context instead of spending the first ten minutes getting everyone aligned. Review collected by and hosted on G2.com.

The biggest mess usually starts when the team creates too many event types without a shared structure. We ended up with similar names, different durations for essentially the same thing, and old booking links still circulating. That becomes confusing fast for both the team and the client. I’d like stronger admin tools to help spot duplicate event types, near-duplicates, or ones that are barely used. For now, we’ve mostly addressed it with naming rules, clear ownership, and regular cleanup of links that shouldn’t be active anymore. Review collected by and hosted on G2.com.

I mostly use Calendly for our weekly calls, and it just makes scheduling much easier. Everyone can see the available times and choose what works without us having to discuss it in chat every week.

Once it's set up, I barely have to think about scheduling at all. The meeting gets into the calendar, everyone knows when the call is, and that's pretty much it. Simple, but very convenient. Review collected by and hosted on G2.com.

Sometimes I forget to update my availability when my schedule changes, and then someone books a time that technically looks free but isn't really convenient anymore. Of course that's partly on me, but I wish managing temporary changes to my usual schedule felt a little quicker. Other than that, I haven't had any major issues with it. Review collected by and hosted on G2.com.

What I like best about Calendly is how simple it makes scheduling meetings without the usual back-and-forth communication. I can share my availability through one link, and other people can choose a time that works for them. I also like the calendar integration because it helps prevent scheduling conflicts and keeps appointments organized automatically. The interface is clean and easy to understand, and setting up different meeting types is straightforward. Overall, Calendly saves time and makes the entire scheduling process much more convenient and professional. My experience with Calendly’s automated features has been positive. I especially like how it automatically handles scheduling based on my availability and helps prevent calendar conflicts. Automated confirmations and reminders also reduce the need for manual follow-ups. These features make the scheduling process more efficient and help me stay organized without having to manage every step manually. Review collected by and hosted on G2.com.

What I dislike about Calendly is that some of the more advanced features are limited to paid plans. The free version works well for basic scheduling, but additional customization, integrations, and automation options may require an upgrade. I also think the setup can feel slightly overwhelming at first when configuring multiple event types and availability rules. However, once everything is configured properly, the platform becomes much easier to use. Review collected by and hosted on G2.com.

Calendly completely eliminates the hassle of back-and-forth emails when scheduling meetings. Its seamless calendar integration prevents double-booking, and the automated reminder notifications save me a tremendous amount of time every single day. Review collected by and hosted on G2.com.

What I dislike most about Calendly is the limited customization on the free plan. Removing branding and adding advanced integrations or custom routing forms requires a paid subscription, which can be restrictive for individual freelancers starting out. Review collected by and hosted on G2.com.

I like that once someone makes an appointment on the calendar, it sends you an email. Then, you add the appointment to your calendar from that email. I also like that you can attach a note-taker to the meeting to take your notes. That way, you don't have to take notes while you are conducting the meeting. Review collected by and hosted on G2.com.

I don't dislike anything about Calendly. I actually like the app. Review collected by and hosted on G2.com.

I like how easy it is to share a link with someone and let them pick a time to meet with me, avoiding the need to coordinate schedules. The ability to synchronize across multiple calendars, both personal and work, is also essential because it ensures I'm truly available when scheduling time with others. Additionally, I think the AI notetaker feature works well. It takes notes automatically for meetings scheduled through Calendly, so I can be more present and still share summaries with my coaching clients afterwards. I am currently on the Standard plan, and I'm not sure if it will continue to include the AI Notetaker indefinitely. I've never had any performance issues, so the tools seem to be very reliable. Review collected by and hosted on G2.com.

I don't love the recent change to how meeting notes are shared with attendees; it's a little less streamlined than before (I have to manually add recipient emails). Also, I can't schedule recurring meetings; I have to do them one at a time. I wish I could set up recurring sessions and still have the flexibility to reschedule individual ones, similar to what's available in Google Calendar. Also, there was a bit of a learning curve when I first started using Calendly, but that was a while back and adding new event types is fairly straightforward. Review collected by and hosted on G2.com.

What we like the most about Calendly and what we use the most is the fact that you can save all of the transcripts, the videos, and everything that we could possibly need from our meetings online. That allows us to get back to exactly where we need to be, and that's really cool because we have that in the same space where we have our chats (consulting conversations that we may need with clients) and our booking, so we can also get paid through the site. It's like having all of that in one spot instead of having to pay for it on separate, different platforms. Review collected by and hosted on G2.com.

The thing I don't like about Calendly is that I have to make individual calendars for things like weekly bookings and then the different days for weekend bookings. Everything needs its own calendar, and that just means that I have to click more buttons when I have to change something in my scheduling. If it was all in one place, it would be much better. Review collected by and hosted on G2.com.