What do you like best?
I really like this program because it is really good, efficient and easy to use, it provides us with information to follow up on the requests of our clients. I love that it has two versions, because it gives me flexibility, since it is possible to manage it as much as with mobile devices, as well as desktop computers. In addition, it is easily integrated with another live chat program, which gives us a greater reach as a company.
What do you dislike?
I am really satisfied with the results that Livechat has provided to the company, I would only add some improvements, such as a greater focus of the users and chats of the website, as well as manage to delete files from the chat and discard those that you want.
Recommendations to others considering the product:
I recommend this platform, because of its flexibility, easy integration, I assure you that you will not regret investing in this incredible live chat tool, because it gives your company's website a greater effectiveness.
What problems are you solving with the product? What benefits have you realized?
Thanks to this excellent platform we are able to quickly deal with all the requests of our clients, thus providing an efficient service, as well as a free version that allowed our work team to get to know each other easily, of course the paid version is much more complete, It provides data security, unlimited histories and a variety of useful functions.
We are pleased to be able to count on this incredible platform, it gives us flexibility and variety of cost options, which adapt to our budget and requirement. It is economical compared to the incredible results it provides. The technical support service is very capable, effective and has solved all our concerns and mishaps in a very short time and with the best disposition.