LiveChat Reviews & Product Details

The “message sneak peek” is something I really enjoy, as I can see what a customer is typing the moment they start sending the message. This way I can get a head start on finding the right answer or resource to use, which cuts down the actual time it takes when the message comes in. This makes the whole interaction more reactive to the user. Review collected by and hosted on G2.com.

Small businesses may find that the more expensive tiers can be so costly that it's difficult to justify them over the other platforms available. Furthermore, the mobile application can also suffer from notification delays, preventing the opportunity for timely customer interaction. Review collected by and hosted on G2.com.

LiveChat helps us streamline and centralize real-time communication with prospects and clients across our website. It allows us to quickly engage visitors who are actively searching for corporate housing or furnished apartments, answer questions instantly, and capture qualified leads in the moment.

For our team, it reduces response time, improves the customer experience, and ensures no inquiries slip through the cracks. It also helps us route conversations more efficiently, gather insights on common questions or demand trends, and ultimately convert more website traffic into bookings and partnerships. Review collected by and hosted on G2.com.

LiveChat does come with a few challenges. It can require constant monitoring to fully deliver on real-time engagement, and without full CRM integration, conversations may lack important context. Automation features, while helpful, can feel generic if overused, and routing isn’t always perfect—sometimes sending inquiries to the wrong team. It also creates an expectation of instant responses, which can be difficult to maintain outside of business hours. Additionally, reporting capabilities can be somewhat limited for deeper analysis, and it ultimately adds another platform to manage within our tech stack. Review collected by and hosted on G2.com.

I use LiveChat to support our customers and take new bookings, which is great for people who can't call and need help with their bookings. I believe it's one of the best live chat platforms out there. I like being able to see the customer journey on the website, the ability to create campaigns, and start chats. Their reporting is brilliant. Those features are very important to the way we work and help us provide better services and take more new sales. I like that the initial setup was very easy and straightforward. Review collected by and hosted on G2.com.

Their support is only through the live chat window. Sometimes it would be easier to speak with someone over the phone. Review collected by and hosted on G2.com.

What I like best about LiveChat is how easy and fast it makes communication. I can get help or answers in real time without having to wait for emails or calls. The interface is simple, conversations feel smooth, and it’s convenient to handle multiple chats at once. Overall, it saves time and makes support feel more personal and responsive. Review collected by and hosted on G2.com.

Sometimes the chat notifications can be easy to miss, especially when handling multiple conversations. It can also feel a bit overwhelming during busy periods when several chats come in at once. Review collected by and hosted on G2.com.

LiveChat is incredibly easy to use and set up. We’ve never had any problems using it, and I really appreciate all the additional features we can rely on when we’re busy or offline. It was also very straightforward to implement on our website, which made getting started quick and hassle-free. Review collected by and hosted on G2.com.

I don’t have anything I dislike about LiveChat! Review collected by and hosted on G2.com.

I use LiveChat mainly for customer support and love the ease of doing business it provides. It allows us to attend to customer inquiries quickly and conveniently. I particularly appreciate the features like initiating a conversation with a user, integrating with social media accounts, and letting users leave a message after business hours. As a social security organization dealing with a large population, these features help us serve efficiently without customers needing to visit our office. The initial setup was easy enough for anyone to handle, which was a relief. Review collected by and hosted on G2.com.

Exporting chats is not straightforward for offline analysis. Review collected by and hosted on G2.com.

I like how LiveChat saves time and makes it easy for prospects to reach our sales team. The most beneficial feature for us is the ability to look into the rep who's on a chat and live coach or help them with answers through internal messages. It was configured to our needs and really outdid our expectations. Also, the initial setup was pretty easy. Review collected by and hosted on G2.com.

The only thing I would want in LiveChat is a feature for a prospect to call directly. Review collected by and hosted on G2.com.

I like how LiveChat has grown so much with new features, even though I'm not using all of them at this time. I appreciate its simplicity in getting customers engaged. I enjoy the flexibility it offers, like modifying different chat prompts for different pages. The new chatbot that learns from the website to answer requests is amazing as well. Review collected by and hosted on G2.com.

I guess the chatbot is still a little bit of mystery because when I asked it to review our page, I'm not sure it takes the most current information. It kind of goes through the maybe the oldest landing page and some of the information is outdated. Although we know that those pages are not publicly visible, we still see that the information is wrong. It's outdated. It's not the current one. So maybe that could be improved. Review collected by and hosted on G2.com.

What we like most is the teamwork, the AI-supported response option, and the ability to create a pre-chat survey to generate leads. Review collected by and hosted on G2.com.

We would like to use more features of LiveChat for our team. However, the costs are currently much too high for us. We are already paying a high monthly sum for a team of 5 people. If we also wanted to use the other new features like ticket generation, helpdesk, and so on, it would be too expensive for us in the long run. We tried using the Pipedrive integration. However, it did not work for us because not all necessary data was transferred. We also deactivated the social media integration for Instagram and Facebook after a test, as the 24-hour rule applies here and we can no longer respond to messages after 24 hours. Review collected by and hosted on G2.com.

I like LiveChat's modern UI, which is intuitive for both our members and team to navigate. The customization options allow us to brand it specifically to our credit union, making it feel like an extension of our organization. It integrates seamlessly and serves as an effective extension of our brand. Additionally, Help Desk tickets are managed nicely, and the initial setup was easy and intuitive. Review collected by and hosted on G2.com.

Reporting is difficult and/or non-existent. For example, we are unable to export history into our data warehouse. In addition, it is virtually impossible to speak to a person at LiveChat. There are no phone numbers you can call and all assistance is routed through a bot. Trying to get to a person is extremely difficult. Review collected by and hosted on G2.com.