The simplicity of the software.
Easy setup of chat agent setup.
You can see chat history of user and agent
Setting timers for when chat is available. Customizing the chat bubble so customers know chat is available or not.
There is a reporting section that shows number of days you have had chats, chat satisfaction scores, availability, number in queue holding for an agent and survey results.
There is even a dashboard that shows real time and 7 day stat you can show on a TV on the wall.
They also have an app store with Chat Widget themes and other apps that work with LiveChat
LiveChat did a great job of letting us do several trail runs before we purchased the product.This allowed us to test it out with customers before our purchase!
With other SaaS apps we use, the available plug-in app selection is large. LiveChage has a handful and I am sure as time goes on they will continue to add more as they receive feedback from their customers.
After doing research on the different chat options out there, we found that LiveChat met our needs for how we wanted to use it and also grow as time goes on. Pricing was in the range we were looking for with the features we needed.
LiveChat has helped us with simple requests that we can turn around quickly. Before LC, those requests would go into our support software and could sit there for a few hours before they were touched.
It is also another way for our customers to contact us.