LiveChat Reviews & Product Details

I like LiveChat’s simple, user-friendly interface and how it makes real-time customer communication easy. I can manage multiple conversations efficiently, respond quickly, and keep conversations organized. Canned responses save me time on common questions, chat history helps me track previous conversations, and visitor monitoring helps me understand customer needs and provide more relevant support. The initial setup was easy and straightforward, and configuring the website chat widget didn’t require much technical knowledge. Its integrations also help me keep customer information organized and track conversations across channels. Review collected by and hosted on G2.com.

I think LiveChat could improve its pricing and customization options. Some advanced features can be a little expensive, especially for smaller teams. I’d also like more control over notifications, with alerts based on chat priority, my availability, and the type of customer inquiry, plus smoother integrations and more ready-to-use connections with CRM, marketing, and project management tools. These are minor areas for improvement for me. Review collected by and hosted on G2.com.

Getting LiveChat up and running was probably one of the easiest implementations I've done with this kind of tool. We had the widget live pretty quickly, and the documentation for customizing events, styling, and integrations was well organized, so I never felt like I was fighting the setup. I also like the direction they've taken with AI Copilot, suggested replies, conversation summaries, and AI assistants for agents. They speed things up without making you feel like you're handing everything over to AI. After using a few similar platforms, I think that's where LiveChat stands out the most. It doesn't just help you answer customers faster, it helps you understand how people actually think when they're using your product. Review collected by and hosted on G2.com.

I honestly haven't run into any major issues. The only advice I'd give is don't install it just to answer support questions. Spend some time reading the conversations yourself, even if you're a developer. It's surprising how many product ideas or UX improvements come from comments that would never show up in your analytics dashboard. Review collected by and hosted on G2.com.

I like LiveChat's user-friendly interface, quick response capabilities, and ease of managing customer conversations. It helps us engage with website visitors in real time, respond to their queries quickly, and improve the overall customer experience. Review collected by and hosted on G2.com.

Some advanced features and integrations could be more affordable. Additionally, having more customization options and improved AI automation capabilities would make the platform even better. Review collected by and hosted on G2.com.

The “message sneak peek” is something I really enjoy, as I can see what a customer is typing the moment they start sending the message. This way I can get a head start on finding the right answer or resource to use, which cuts down the actual time it takes when the message comes in. This makes the whole interaction more reactive to the user. Review collected by and hosted on G2.com.

Small businesses may find that the more expensive tiers can be so costly that it's difficult to justify them over the other platforms available. Furthermore, the mobile application can also suffer from notification delays, preventing the opportunity for timely customer interaction. Review collected by and hosted on G2.com.

I like that LiveChat gives me quick, efficient responses and resolutions when I need help with an issue or product. It saves me time, and I don't have to stop and call or wait on hold. I've had great responses and resolutions to my inquiries. Review collected by and hosted on G2.com.

I have no dislikes - I've had nothing but great response from it Review collected by and hosted on G2.com.

It helps patients/customers reach us in more than one way. If they prefer chatting over calling, it is an ideal way to reach an actual person by chat to assist their needs. Review collected by and hosted on G2.com.

Sometimes it doesn't let customers continue the same chat they had with us previously. If this could be fixed then customers will have a better experience with reaching the practice and the practice will have a better experience in understanding the patient's concerns. Review collected by and hosted on G2.com.

LiveChat helps us streamline and centralize real-time communication with prospects and clients across our website. It allows us to quickly engage visitors who are actively searching for corporate housing or furnished apartments, answer questions instantly, and capture qualified leads in the moment.

For our team, it reduces response time, improves the customer experience, and ensures no inquiries slip through the cracks. It also helps us route conversations more efficiently, gather insights on common questions or demand trends, and ultimately convert more website traffic into bookings and partnerships. Review collected by and hosted on G2.com.

LiveChat does come with a few challenges. It can require constant monitoring to fully deliver on real-time engagement, and without full CRM integration, conversations may lack important context. Automation features, while helpful, can feel generic if overused, and routing isn’t always perfect—sometimes sending inquiries to the wrong team. It also creates an expectation of instant responses, which can be difficult to maintain outside of business hours. Additionally, reporting capabilities can be somewhat limited for deeper analysis, and it ultimately adds another platform to manage within our tech stack. Review collected by and hosted on G2.com.

What I like most about LiveChat is how simple and reliable it is for both support teams and customers. The interface is clean, chats are easy to manage, and it helps us respond to customers much faster. I also appreciate the real-time notifications and automation features, which make communication smoother and improve the overall customer experience. Review collected by and hosted on G2.com.

One thing I dislike about LiveChat is that some advanced features can feel a bit expensive for smaller teams. Occasionally, the mobile app can also be slower compared to the desktop version, especially when handling multiple chats at the same time. Besides that, customization options for certain workflows could be more flexible. Review collected by and hosted on G2.com.

I liked its simplicity. It wasn’t complicated to navigate or set up, and it integrated with our website easily. Review collected by and hosted on G2.com.

I wish it offered a more robust round-robin feature, rather than the current free-for-all where incoming chats are left for our CS team to grab at will. Review collected by and hosted on G2.com.

I like that I can read what the customer is typing in advance, so I can already think about my answer. Review collected by and hosted on G2.com.

the basic subscription does not support different languages by IP Review collected by and hosted on G2.com.