Keragon Reviews & Product Details

Keragon has been incredible for our practice. We've been able to automate multiple time-consuming processes and improve the experience for our patients. They have great customer service and respond quickly whenever we need help. Review collected by and hosted on G2.com.

I cannot think of anything I dislike at this time. Review collected by and hosted on G2.com.

I appreciate that Keragon is HIPAA compliant, which is extremely important for maintaining the privacy and security of health data. Their customer support is pretty good, providing assistance when needed, and I value that they are always actively seeking feedback to make improvements. These features make Keragon a reliable and user-focused solution for my needs. Review collected by and hosted on G2.com.

I find that the user interface of Keragon is still not fully developed or user-friendly. As a new company, there seems to be room for improvement in their ease of use tools, such as better customization options for specific workflows and making duplicates more efficiently. Review collected by and hosted on G2.com.

As a consultant helping small healthcare practices streamline their systems, Keragon is invaluable for creating HIPAA-compliant integrations without expensive custom coding. I use it regularly for client implementations - I've set up over a dozen automations in recent months connecting systems like PracticeQ to communication platforms and automating workflows. The time savings add up quickly, but more importantly, it prevents things from falling through the cracks during busy periods, and lessens time lost during task-switching. The interface is pretty straightforward once you learn it, and customer support has been responsive when I've needed help with complex integrations. For small practices that can't afford custom development, this is a game-changer. Review collected by and hosted on G2.com.

The learning curve can be steep for complex integrations or when you need connectors that aren't built yet. While customer support is super responsive and helpful, some advanced use cases require experimentation. However, they're actively adding new connectors and improving tutorials, so this continues to get better. Review collected by and hosted on G2.com.

I really appreciate the large integrations that Keragon offers. It allows us to create automation across multiple tools and helps connect our tech stack effectively. It also resolves the issue of Athena not connecting to any marketing tools. Review collected by and hosted on G2.com.

Athena only allows one trigger that gets overridden if I create a new workflow. Hubspot pulling is very poor. The default workflows could be improved. The interface could be easier to use, as it takes some time to understand the tool and gain deep knowledge of its limitations. Review collected by and hosted on G2.com.

Keragon makes a huge difference in our practice, helping to streamline repetitive tasks and allow our tech stack to play nicely together with the added security of HIPAA compliance. Their support team is incredibly helpful and responsive. Review collected by and hosted on G2.com.

Their is a bit of a learning curve depending on the complexity of the workflow you'd like to build. Review collected by and hosted on G2.com.

Keragon helps our organization automate information to be transferred across systems with little or no hassle. Review collected by and hosted on G2.com.

Building solutions can be hassle at first. Dedicate a good portion of time just doing some experimenting. Review collected by and hosted on G2.com.

How easy and relatively intuitive it is to connect data from our EMR to other applications that we run. We were able to setup 3 APIs to athenahealth in a day, and are currently working on connecting more. The HIPAA compliant solution was extremely important and Keragon has managed to do it all. Additionally, they've customer service and integration support are phenomenal, they've answered all questions and added new APIs within 1-2 weeks of us requesting them (even while we were on the trial period). Definitely recommend for the avid no-coder/vibe coder to simplify how you access secure APIs (EHRs). Review collected by and hosted on G2.com.

I believe their UI could be improved to make the flows screens a bit more intuitive, surface the data attributes that you are trying to integrate in workflows better (currently you can only see the data when building out the workflow parameters which makes it hard to plan/design if you're building this out on the fly) so you have to reference your application/Keragon/source API documentation at the same time. Also, the transaction logging/error management is hard to find/use compared to other apps. This makes it hard to troubleshoot workflows and requires multiple tabs to troubleshoot. I've ended up having to do more customization in the receiving application since it's been harder for me to try more advance workflows when they error and I can't rely on the tool to help me figure out why.

Separately from the usability, I think the pricing/subscription tiers could use some rework. Other non-healthcare solutions like Make, Retool, and n8n, are more affordable and less restrictive in the lower tiers, which means you Keragon requires a higher point of entry to try and prototype ideas and see if you can get the right data/build with it appropriately. Review collected by and hosted on G2.com.

There has been a gap that's existed for years because Zapier is not HIPAA compliant and Keragon has filled it. Their product works without issue and support is excellent. We use it all of the time as it integrates with our CRM, EMR, Google Sheets, Gatherup, etc. Most things are easy to use with it and the ones that are not (Google API) they are working on. We used a developer to help us implement Keragon and it was pretty easy and straightforward. It helps us to deal with shortcomings of individual products in our stack. Review collected by and hosted on G2.com.

I wish their price point was a bit more competitive with Zapier. Hopefully as their volume increases, prices will come down. It's not prohibitive, but it's more than I would have expected in contrast to Zapier. Review collected by and hosted on G2.com.

I thoroughly enjoyed Keragon's entire onboarding experience where I was given a rep to walk through some fairly challenging automation needs. They were able to come up with solutions very quickly and if Keragon did not have the feature, they had their team implement it. I also really enjoy the ease of automation creation and the notifications it sends when an automation fails. Being able to use their AI technology to outline some solutions on failed flows has saved me so many hours of figuring out what the issue is and if their solutions didn't work, their IT team was quick to jump in. Review collected by and hosted on G2.com.

I can't really think of anything at this time. Review collected by and hosted on G2.com.

We found Keragon to be incredibly helpful for handling HIPAA-compliant workflows on our e-commerce website. We use their service to securely pass patient form data to APIs, and it's been reliable and efficient. The user interface is clean and intuitive, making it easy to set up and manage automations. Their support team is also quick to respond and always helpful. Highly recommend for anyone needing a secure and user-friendly automation platform. Review collected by and hosted on G2.com.

We have been very happy, and I cannot think of any dislikes at this time. Review collected by and hosted on G2.com.