--- title: Kommo Reviews meta_title: 'Kommo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 94 reviews by the users' company size, role or industry to find out how Kommo works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 94 scale: '5' date_modified: '2026-09-26' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Kommo Reviews **Vendor:** Kommo **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 94 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Kommo Kommo is a comprehensive Messaging CRM solution designed to assist businesses that rely on messaging platforms such as WhatsApp, Instagram, Telegram, and others for communication. By consolidating all conversations into a single, user-friendly interface, Kommo enables teams to enhance their relationships with customers, streamline lead management processes, and make informed, data-driven decisions. This innovative CRM is particularly beneficial for businesses that prioritize customer engagement through messaging apps. With its unified inbox, Kommo allows users to manage communications from various channels—including WhatsApp, Instagram, email, calls, and web chat—within one dashboard. This feature ensures that no conversation goes unnoticed, facilitating timely responses and fostering stronger connections with clients. The ability to capture leads directly from WhatsApp Business and Instagram further enhances its utility, as it automatically creates lead profiles and organizes them into customizable sales pipelines. One of the standout features of Kommo is its no-code chatbot functionality. This allows businesses to implement 24/7 lead qualification and automated support without requiring any programming expertise. The simple visual builder empowers users to create chatbots that can handle inquiries and engage with potential customers around the clock, ensuring that opportunities are not missed. Additionally, the workflow automation capabilities streamline repetitive tasks, follow-ups, and transitions within sales pipelines, allowing teams to concentrate on high-value interactions and closing deals. Kommo also offers a complete sales toolkit that includes chat, calling, email, broadcasts, web forms, lead capture tools, and analytics dashboards. The mobile app for both iOS and Android ensures that users can manage their communications and leads on the go. With AI-powered tools that provide message suggestions, lead enrichment, and conversation summaries, Kommo enhances productivity and supports teams in making quicker, more informed decisions. The setup process for Kommo is designed to be quick and efficient, enabling users to connect their messaging channels, import contacts, and begin managing leads within minutes. With free onboarding and multilingual support, businesses can easily transition to this messaging-first CRM. Overall, Kommo stands out as a powerful tool for businesses looking to improve their customer communication, automate processes, and ultimately drive sales growth. ## Kommo Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **seamless integrations** of Kommo, enabling centralized management and improved communication efficiency. (4 reviews) - Users appreciate the **intuitive and user-friendly platform** of Kommo, which simplifies managing customer communications and sales. (3 reviews) - Users value the **automation features** of Kommo for saving time and enhancing follow-up organization. (2 reviews) - Users enjoy the **intuitive and user-friendly interface** of Kommo, simplifying management of conversations and sales pipelines. (2 reviews) - Users value the **effective task management** in Kommo, enabling streamlined workflow and timely communication. (2 reviews) - User-Friendly (2 reviews) - Users value the **affordability** of Kommo, benefiting from special plans tailored for small businesses. (1 reviews) - Automation Focus (1 reviews) - Customer Support (1 reviews) - Users value the **easy access** to various programs through Kommo, enhancing versatility and market adaptability. (1 reviews) **What users dislike:** - Users find **limited technical knowledge** in the customer support team, leading to delays and difficulties in resolving issues. (2 reviews) - Users face **integration issues** with Kommo, including slow responses and unreliable connections with external tools. (2 reviews) - Users find the **learning curve steep** , particularly with initial setup and integrating advanced features in Kommo. (2 reviews) - Users find the **limited customization** options somewhat restrictive, affecting the overall flexibility of Kommo's features. (2 reviews) - Users often face **connectivity issues** with Kommo, experiencing slow updates and unreliable integration with Google Sheets. (1 reviews) - Users find the **price prohibitively high** for small businesses, impacting accessibility and affordability. (1 reviews) - Users find Kommo **not intuitive** , struggling with complicated documentation and limited customization options for reports. (1 reviews) - Overwhelming Experience (1 reviews) - Sales (1 reviews) - Slow Loading (1 reviews) ## Kommo Reviews ### 1. Efficient CRM with WhatsApp Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Rodrigo F. | Founder **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Kommo?** I like the integration with WhatsApp because it makes it easy for us to see the conversation inside the CRM. Having two tools in one with Kommo is great since it eliminates the need for separate tools like Pipedrive and another for chatting. **What do you dislike about Kommo?** Sometimes Kommo is very slow on updates and it takes some time to open a page or a filter. The Google Sheets integration cannot be relied on 100% of the time because it gets laggy sometimes. The website lights feature being hidden inside Kommo makes me nervous. **What problems is Kommo solving and how is that benefiting you?** I use Kommo for integrating CRM with WhatsApp, allowing me to follow up with clients easily and view conversations directly in the CRM. **Official Response from Beatriz Veras:** > Thank you for sharing your detailed feedback. We are happy to hear that the WhatsApp integration and unified experience inside the CRM are helping your team manage conversations more efficiently. One of our main goals with Kommo is to centralize messaging and sales workflows in a single platform, eliminating the need for multiple tools and making follow-ups easier and more organized. We also truly appreciate your honest feedback regarding performance speed and the Google Sheets integration. Reliability and smooth performance are very important to us, and insights like yours help our team continue improving stability and usability across the platform. If you ever experience delays or integration issues, our support team is always ready to help investigate specific cases and provide guidance. Thank you again for taking the time to share your experience. Your feedback helps us continue evolving Kommo. Kommo Team ### 2. Overview of Kommo CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Auma D. | Administrador, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** August 28, 2025 **What do you like best about Kommo?** When we start our partnership with Kommo, we highlight the advantages it will bring to our clients: centralized communication in a single channel, faster responses, clear sales funnels, and automations that simplify follow-ups. With our consultancy, these features translate into more agile service and greater efficiency in opportunity management. **What do you dislike about Kommo?** Highly complex or redundant features with existing systems may be less useful. **What problems is Kommo solving and how is that benefiting you?** Kommo solves common problems for sales teams by centralizing all customer communication in one place, preventing the loss of contacts scattered across WhatsApp, Instagram, email, and phone. With the visual sales funnel, the company gains organization and clarity in stages, while automations replace repetitive manual tasks, speed up service, and ensure consistent responses. Additionally, reports and metrics offer sales predictability, and the integrated conversation history allows for a closer and more efficient relationship with each client. ### 3. CRM with good features for freelancers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** August 28, 2026 **What do you like best about Kommo?** Allows organizing leads and contacts in a well-structured manner suitable to my strategic objectives. **What do you dislike about Kommo?** Support is sometimes slow, and I expected a more comprehensive onboarding. **What problems is Kommo solving and how is that benefiting you?** It is helping me organize leads from clients and agencies I provide services to. **Official Response from Ilyas Kurambayev:** > Hello, Thank you for your positive rating! We’re glad to know you had a great experience with Kommo and truly appreciate your support. ### 4. CRM Kommo: organized, interactive, and easy to update funnel! **Rating:** 5.0/5.0 stars **Reviewed by:** Rodrigo O. | Product Marketing Manager - BU Mercado de Proximidade, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** February 06, 2026 **What do you like best about Kommo?** Kommo really makes life easier. I am used to platforms that offer a sales funnel view, and Kommo's undoubtedly stands out: organized, clean, interactive, and very easy to update. **What do you dislike about Kommo?** Do not have anything to complain about at the moment. **What problems is Kommo solving and how is that benefiting you?** Kommo helped me a lot to automate some processes that I used to do manually and wasted a lot of time on. With it, I was able to speed up the registration of leads in my CRM, which come from both Instagram and Whatsapp. I can talk to people from these different channels using a single platform and schedule reminders to follow up and hold sales meetings. **Official Response from Beatriz Veras:** > Thank you for your kind review. We are glad to hear that Kommo’s sales funnel view stands out for being organized, interactive, and easy to update. Creating a clean and intuitive pipeline experience is a key part of helping teams manage opportunities efficiently. It is also great to know that automation, lead registration, and multichannel communication through Instagram and WhatsApp are helping you save time and streamline your workflow. Centralizing conversations and follow-ups in one platform is exactly what our CRM is designed to support. Thank you again for sharing your experience and for trusting Kommo in your sales process. Kommo Team ### 5. Kommo’s Visual Pipeline Makes Lead Management Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2026 **What do you like best about Kommo?** Kommo's visual pipeline and drag-and-drop interface make managing leads extremely easy and save us hours every week **What do you dislike about Kommo?** The mobile app functionality could be improved to match the full feature set available on the desktop platform **What problems is Kommo solving and how is that benefiting you?** It solves scattered lead management issues by centralizing communication channels, which has significantly improved our team's response time. **Official Response from Ilyas Kurambayev:** > Hello, Thank you for sharing your experience! We’re glad Kommo’s visual pipeline and drag-and-drop interface make lead management easier and save your team valuable time. We also appreciate your feedback about the mobile app and will pass it along to our product team as we continue improving the mobile experience. ### 6. Centralization and Powerful Automations, but Support Can Improve **Rating:** 5.0/5.0 stars **Reviewed by:** Yan S. | Analista de documentação e Facilities, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** May 26, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Kommo?** I like automations, reports, and the centralization of conversations with customers. **What do you dislike about Kommo?** the delay of support in returning the call when we often need immediate assistance **What problems is Kommo solving and how is that benefiting you?** organization and performance, I can better visualize each client's service stage and thus sell more **Official Response from Beatriz Veras:** > Hi Yan, Thank you for taking the time to share your experience with Kommo! We're glad to hear that our automations, reports, and centralized conversations have helped you stay organized, improve visibility into your sales pipeline, and achieve better results. We also appreciate your honest feedback regarding our support response times. We understand how important timely assistance is, especially when urgent issues arise, and we're continuously working to improve our support experience. Thank you once again for your valuable feedback and for being part of the Kommo community! 🚀💙 ### 7. Native integration with WhatsApp and scalable automations within the platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** May 08, 2026 **What do you like best about Kommo?** Native integration with WhatsApp! Autonomy for creating bots, automations, and AI within the platform itself, enabling the implementation of business processes quickly and in a scalable manner. **What do you dislike about Kommo?** Instabilities that frequently occur on the platform, causing it to be offline for some periods. The mobile app was very slow (a recent update was released and we will monitor it). **What problems is Kommo solving and how is that benefiting you?** Lead management, professional customer service, unification of WhatsApp number, knowledge base, and conversations within the same platform and under the company's domain **Official Response from Beatriz Veras:** > Hi, Thank you for taking the time to share your experience with Kommo! We're delighted to hear that our native WhatsApp integration, automation capabilities, bots, and AI features have helped you build scalable business processes quickly and efficiently. It's great to know these features are delivering value to your team. We also appreciate your honest feedback regarding the platform's stability and the mobile app performance. We're continuously working to improve reliability across the platform, and we're glad you've noticed the recent app update. We hope it provides an even better experience moving forward. Thank you again for your valuable feedback and for being part of the Kommo community! 🚀💙 ### 8. Excellent CRM automation with great integration **Rating:** 5.0/5.0 stars **Reviewed by:** Isabela P. | Especialista em Marketing - Grupo Toky (Tok&Stok + Mobly), Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** February 09, 2026 **What do you like best about Kommo?** Excellent company in CRM automation for usability on WhatsApp, and the great differentiator is the integration with other platforms, which makes it possible to reach a larger number of users such as Instagram, RD Station, TikTok. A platform like no other! **What do you dislike about Kommo?** I have no criticism at the moment, not even constructive; the platform truly meets all the market's needs. **What problems is Kommo solving and how is that benefiting you?** Integration with various platforms, task management, a unified screen that allows the user not to miss any conversation and have all CRM data in one place. **Official Response from Beatriz Veras:** > Thank you so much for your incredible feedback. We are thrilled to hear that Kommo’s CRM automation and WhatsApp usability are making a difference in your operations. Integrations with platforms like Instagram, RD Station, and TikTok are designed to help businesses expand their reach while keeping all conversations and CRM data centralized in one unified workspace. It is great to know that task management and multichannel integration are helping you stay organized and never miss a conversation. Providing a seamless and connected experience across messaging platforms is exactly what we aim to deliver. We truly appreciate your trust and are glad Kommo is meeting your expectations. Kommo Team ### 9. Facilitate My Entrepreneurial Journey **Rating:** 4.5/5.0 stars **Reviewed by:** Bruna C. | Analista de Comunicação Institucional Pleno | Corporate Communication Associate **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** February 06, 2026 **What do you like best about Kommo?** I like the ease of using the Kommo platform and love the ease of searching for clients on the platform. **What do you dislike about Kommo?** I think the platform could be a bit more functional when it comes to accessibility. **What problems is Kommo solving and how is that benefiting you?** I use Kommo to boost my business and win over clients. It makes my day-to-day as an entrepreneur easier. **Official Response from Beatriz Veras:** > Thank you for sharing your experience. We are happy to hear that Kommo’s ease of use and client search functionality are supporting your entrepreneurial journey. Making it simple to find and manage customer information quickly is an important part of how our CRM is designed to improve daily efficiency. We also appreciate your feedback regarding accessibility. User experience is something we continuously work to enhance, and insights like yours help us identify opportunities to make the platform even more functional and inclusive. Thank you again for your feedback and for choosing Kommo. Kommo Team ### 10. Simple Integration and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos magno O. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** February 10, 2026 **What do you like best about Kommo?** I like the ease of support and the use of the Kommo platform. Additionally, I value the integrations with platforms like WhatsApp and Instagram, as they allow for the automation of all customer service. **What do you dislike about Kommo?** Layout for phone **What problems is Kommo solving and how is that benefiting you?** Kommo solves problems of delays in service and lack of automations with platforms. **Official Response from Beatriz Veras:** > Thank you for your review and for sharing your experience with Kommo. We are happy to hear that the ease of use, support experience, and integrations with WhatsApp and Instagram are helping you automate customer service and reduce response delays. Centralizing conversations and automating workflows across messaging channels is exactly what our platform is built for. We also appreciate your feedback regarding the mobile layout. User experience across devices is very important to us, and insights like yours help us continue improving the platform for both desktop and mobile users. Thank you again for your feedback and for trusting Kommo to support your operations. Kommo Team ### 11. Ease of Use and Automation with Kommo **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa O. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** February 05, 2026 **What do you like best about Kommo?** I like the ease of use of the Kommo platform. The initial setup was very easy. **What do you dislike about Kommo?** The support service is a bit slow. **What problems is Kommo solving and how is that benefiting you?** How do I resolve issues of delays in customer service with my clients and lack of organization in the CRM in my company. **Official Response from Beatriz Veras:** > Thank you for sharing your feedback. We are glad to hear that the platform’s ease of use and smooth initial setup made your experience positive from the beginning. Making onboarding simple and intuitive is very important to us. It is also great to know that Kommo is helping you reduce delays in customer service and improve organization within your CRM. Centralizing conversations and automating workflows are key to keeping operations efficient. We appreciate your honest comment regarding support response times. Timely assistance is important, and your feedback helps us continue improving the support experience for all users. Thank you again for your review and for choosing Kommo. Kommo Team ### 12. good CRM for growing companies **Rating:** 2.5/5.0 stars **Reviewed by:** Bruna A. | Analista administrativo, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** September 26, 2025 **What do you like best about Kommo?** it's a visual platform, easy to use and very complete, there are several automations that facilitate agility in service.. sales funnels and integrations with other main platforms, so everything is centralized **What do you dislike about Kommo?** there are step-by-step processes that end up being more complex and take a considerable amount of learning time **What problems is Kommo solving and how is that benefiting you?** great customer management, improved service and increased sales ### 13. Powerful platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ignacio P. | Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 29, 2025 **What do you like best about Kommo?** Kommo is an incredible tool, it has countless connections to different programs which makes it very versatile and accessible to different markets. Always developing and growing **What do you dislike about Kommo?** Nothing dislike. I ‘ m so happy with this tool **What problems is Kommo solving and how is that benefiting you?** We have the entire control of our business **Official Response from Ilyas Kurambayev:** > Hello Ignacio, Thank you for sharing your experience with Kommo! We’re delighted to hear that the platform’s wide range of integrations has made it versatile and accessible for your business. It’s also great to know that Kommo helps you maintain better control over your operations and that you’re happy with the tool overall. We truly appreciate your trust and your recognition of our continued development and growth. Thank you for being part of the Kommo community! ### 14. Easy to use CRM system with a lot of integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Dana Y. | Product Marketing Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 10, 2019 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Kommo?** - Kommo has integrations with almost any chatbot service on the market (Telegram, WhatsApp, Jivosite, etc.). You can connect all your communication channels into one funnel - You can customize how you view all info about your clients and expand this info with custom fields - Bot automations. You can create automation bots depending on the values of your fields and funnel stages. It's very convenient to automatically fill up custom fields with these automations - Easy to use native mobile app on iOS and Android - Special plans for small businesses - Customer Support responds very quickly via online chat **What do you dislike about Kommo?** - Price is too high for small businesses, even with special paid plan - Lack of customizations in reports - It's not easy to expand Kommo with custom plugins, documentation is very complicated and lacks examples of real world use cases (we tried PHP one) **What problems is Kommo solving and how is that benefiting you?** It's a good solution when you have one week to make a complete solution for the sales department and integrate all e-mail channels, chat bots, and call tracking service into one working solution. ### 15. Best CRM on the market for those who use WhatsApp and Instagram **Rating:** 5.0/5.0 stars **Reviewed by:** Diego A. | CEO, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** August 29, 2025 **What do you like best about Kommo?** Easy connectivity of social networks and bots **What do you dislike about Kommo?** Prepaid license with a minimum period of 6 months, not possible to pay monthly **What problems is Kommo solving and how is that benefiting you?** Automation cadence for unresponsive clients, multiple sales purposes, multiple WhatsApp and Instagram accounts. ### 16. The most bug-full CRM I've ever faced **Rating:** 0.0/5.0 stars **Reviewed by:** Ella e. | CMO, Information Technology and Services, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 25, 2024 **What do you like best about Kommo?** It offers robust lead management capabilities, allowing businesses to capture, organize, and nurture leads effectively. The system enables automated lead assignment, and integration with various lead generation channels for seamless lead management. **What do you dislike about Kommo?** It definatly lacks the esssential functionality of CRM. Automation not working properly at all. Pipline is hard to manage. Interface is very unclear **What problems is Kommo solving and how is that benefiting you?** Sales and lead nurturin manmagerment. It partly covers our needs but lacks customer communication functionality ### 17. A Functional CRM with some positives but much improvement potential **Rating:** 1.5/5.0 stars **Reviewed by:** Asad A. | Intern Supervisor, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 27, 2023 **What do you like best about Kommo?** One main thing I liked about AMOcrm was the automated email binding feature. All users had to do was put their email into AMO and then put the merchant's email into the lead record, and all correspondence would be automatically put into the lead notes, along with a level of security so you couldn't just look into anyone's emails. This feature was nice as it is always hard to get sales agents to do things for reporting/organization purposes so the simpler it is to set up and get going the more it gets utilized. **What do you dislike about Kommo?** One of the main issues is the set up of contact to company to lead. While it isn't the most confusing thing, it confuses agents on where to put what, and then data ends up being spread out all over different places. What is worse is there would be a glitch that told agents there were duplicate leads/contacts/companies to merge, so the agents did merge them and they turned out to be different and linked together for no reason. This created a huge hassle for us as we tried to switch CRM's because data was all over the place and hard to easily import into another system using excel. **What problems is Kommo solving and how is that benefiting you?** amoCRM was useful when we first got it because it allowed better management of clients as well as gave a view for the company into what agents have going on in terms of leads, deals, sales, etc. It gave a place for all ISO related information to be stored which is helpful. ### 18. Interesting **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 28, 2024 **What do you like best about Kommo?** Data storing, organization, and availability. **What do you dislike about Kommo?** Difficult to use, doesn't show enough data regarding certain aspects, isn't clear enough. **What problems is Kommo solving and how is that benefiting you?** Allows storing and analysis of data ### 19. good crm solution **Rating:** 3.5/5.0 stars **Reviewed by:** Catherine L. | sales executive, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 11, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Kommo?** We use this service daily at work and from the first day it was very easy to understand what's going on. Super user-friendly. But sometimes we face an interesting process of automatization part where Robot assigning tasks by itself and it brings some bugs to the table. **What do you dislike about Kommo?** The hardest part is to figure how to get your analytics in a proper way with all the integrations we have done. We understood that if you will start to work in your own way without any instructions or anybody who helps you to set all the filters and pipelines then it will be difficult to analyze your data in a proper way. **Recommendations to others considering Kommo:** amoCRM is an easy tool to use and all of your employees will figure how to work with it in 2-3 days pretty much, My overall thought about it - is a good solution. These days we all used to changing colors of your themes and this is what we all are really missing here! **What problems is Kommo solving and how is that benefiting you?** All the leads have their own groups and levels of the working processes. Easy to set a task and easy to find, sending emails to customers is easy as well. Do you need a quick chat about a lead? You can do it right there inside of amocrm. ### 20. LEAD MANAGEMENT FOR SAAS **Rating:** 3.5/5.0 stars **Reviewed by:** Rodrigo Alejandro A. | Operations Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 20, 2022 **What do you like best about Kommo?** Easy Lead management, lead creation, automation of workflows using email, text SMS, and notifications to keep constant communication with the lead and guarantee a better conversion rate. **What do you dislike about Kommo?** Sometimes, since the platform is in Russian, some features don't translate the section at 100%, so this is a huge area of opportunity for the company to effectively make those changes ASAP, as users have difficulty trying to understand these sections, they become unuseful. **What problems is Kommo solving and how is that benefiting you?** The management of the Leads, follow up, and pipeline overview, this was the biggest areas to focus while using this tool in the company, we still have some areas to cover but, most of the process is covered here. ### 21. Great CRM for start ups, great way to communicate with customers **Rating:** 3.5/5.0 stars **Reviewed by:** Bayarjargal M. | Project Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 11, 2021 **What do you like best about Kommo?** AMO CRM integrates with many social platform such as facebook, IG, wechat,WhatsApp and so on **What do you dislike about Kommo?** Complicated to monitor the notifications on amoCRM. When we receive multiple text messages from different social media platforms we do not receive notifications from the previous customers. **Recommendations to others considering Kommo:** If you are a SME or start up, its the best CRM for the price. **What problems is Kommo solving and how is that benefiting you?** It gives the customers to reach out to us on their preferred social media platform and it gives us the convenience to track all the requests from the customer ### 22. A very simple and easy to use CRM for small companies. **Rating:** 4.0/5.0 stars **Reviewed by:** Vlad T. | Sales Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 20, 2021 **What do you like best about Kommo?** Perhaps the easiest to use CRM. It's easy enough to use interface, native management of deals and leads. All the contact settings can be customized to my needs, which helps to lead contacts through the sales funnel without spending a lot of time diving into the information. **What do you dislike about Kommo?** Sometimes there is a bug of incorrect date rescheduling. **What problems is Kommo solving and how is that benefiting you?** Implementing amoCRM helps my company not to lose potential clients and keep track of sales. ### 23. Lite crm to start your business **Rating:** 4.0/5.0 stars **Reviewed by:** Eugen V. | Creator, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 13, 2020 **What do you like best about Kommo?** I love the way everything is organized in Amo. Everything is in its own place. It is easy to find out how CRM works if you have zero experience. **What do you dislike about Kommo?** The main downside is that you still need an IT specialist to implement some functions (like autopayments and so on). **What problems is Kommo solving and how is that benefiting you?** amoCRM is quite cheap and offers a great service to start. Regarding benefits, it is an option to send emails, add custom fields to leads, and integrate different services. ### 24. Amo CRM Great for Small Business Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 26, 2018 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Kommo?** I like that you can input all customer information in, and sort the pipeline by different categories that are customizable. The calendar section for reminders is extremely valuable when timing out your follow up sales lead calls. Also, simplified enough for anyone to be able to use. **What do you dislike about Kommo?** If you hire a salesperson who does not utilize all functions and input data correctly, you will be missing essential information when they leave the company. So the software does require some monitoring and managing, however it is nice because it is open to customization. **Recommendations to others considering Kommo:** Call and talk with the company and look into videos on this CRM. Company was very helpful when we signed up and set this up. **What problems is Kommo solving and how is that benefiting you?** Keeping track of customer leads and follow ups that can lead to sales opportunity. Also, holding sales accountable in their daily activities. ### 25. Excellent software for the management of sales of my business **Rating:** 4.0/5.0 stars **Reviewed by:** Alfred C. | Information Technology, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 14, 2019 **What do you like best about Kommo?** I like this system because it is so easy to use, even after the configuration this system practically works only in an incredible way. It is incredible to feel that you have a personal assistant in your business that carries everything for you safely and reliably, it is priceless. This system is quite simple, has an interface that is not overloaded, and is really versatile and intuitive. I like the large number of functions that this software has, since it allows me to integrate it with my emails, it also gives me the possibility to use widgets, and integrate them by means of the API, which allows me to simplify all the processes of my business. This system allows me to send messages to all potential clients through an application within the system instead of logging in and out of other programs. **What do you dislike about Kommo?** Something I can say I do not like is that in some screens, it is difficult to distinguish and see the scroll bars in some cases seems to be non-existent, making some of the controls disappear from my sight and at times it seems that they were hidden. I hope the technical support team can resolve this quickly. **Recommendations to others considering Kommo:** This system allows you to use it during a short test period in which you can enjoy and know all the benefits that this software has for you. Acquiring it now will be a real investment for your company. **What problems is Kommo solving and how is that benefiting you?** Thanks to this system I can have a direct contact with each client in order to have a more efficient lead management. Be able to track all activities including those that are automated. It is amazing how this system unifies all my sales work teams in one person, this with another system is not possible to have it. ### 26. CRM - "for ease of use" **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 14, 2019 **What do you like best about Kommo?** this is not as sophisticated as some CRM products I have used and therefore is very easy to use- I like the layout which is easy to navigate around. **What do you dislike about Kommo?** it does'nt have the option to calculate pricing/quotations **What problems is Kommo solving and how is that benefiting you?** For me the best benefit is the calendar reminder - saves me having to add the notes on microsoft and I am always forgetting to follow up on the clients in time. ### 27. amocrm review **Rating:** 5.0/5.0 stars **Reviewed by:** gary m. | mr, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 02, 2019 **What do you like best about Kommo?** I like that you can enter all client data in, and sort the pipeline by various classifications that are adaptable. The schedule segment for updates is amazingly important when timing out your subsequent prospective customer calls. Additionally, sufficiently disentangled for anybody to have the option to utilize. **What do you dislike about Kommo?** In the event that you employ a deal person who does not use all capacities and information effectively, you will miss basic data when they leave the organization. So the product requires some monitoring and managing, anyway it is decent on the grounds that it is available to customization. **Recommendations to others considering Kommo:** Call and converse with the organization and investigate videos on this CRM. Organization was exceptionally useful when we joined and set this up. **What problems is Kommo solving and how is that benefiting you?** Monitoring client leads and subsequent follow-ups that can lead to sales opportunities. Also, holding sales accountable in their daily activities. ### 28. Extremely buggy product which slows my business. Waste of money and time. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 06, 2019 **What do you like best about Kommo?** I liked the demo and the sales person was helpful and experienced to answer all of my questions. Easiness of database import. The number of integrations like Mailchimp, Stripe, Fb, etc looked promising. **What do you dislike about Kommo?** - a poor set of macros for email templates. - lack of tracking events (like you can't see or move users who had read your email to a separated stage). - recurring issues with Gmail server simply blocked my emails to customers and support couldn't fix it for months. - reports section misses read email report information. - finally, the logic of my pipeline was broken, and customers simply got stuck and don't move further with my sales funnel. **Recommendations to others considering Kommo:** instead of working on mobile apps, you better fix the problems with a web version **What problems is Kommo solving and how is that benefiting you?** none ### 29. THE BEST IN THE WHOLE WORLD **Rating:** 3.5/5.0 stars **Reviewed by:** Juan J. | python programmer, Enterprise (> 1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** November 14, 2018 **What do you like best about Kommo?** I manage many accounts for different clients. Since we cannot choose our accounts and they are assigned to designated clients, we need to know how to deal with people. Each client is different and unique, which means you have to adapt to their style and needs. I really rely on amoCRM to obtain client information, using social media management features and progress tracking. This software allows me to launch a campaign and gain leads. This software allows me to communicate effectively with my clients and keeps me on track with the steps to follow. **What do you dislike about Kommo?** Frankly, I think the program offers too many features that can be quite confusing. I haven't tried all the features because I only use the ones that will help me in my work. **What problems is Kommo solving and how is that benefiting you?** Without a doubt, try it for yourself, great program! ### 30. amoCRM is a flexible sales tool **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 30, 2019 **What do you like best about Kommo?** I am enjoying flexibility of the CRM to adapt to our workflow and organization. We can really shape our leads, pipelines, and contacts to work as needed **What do you dislike about Kommo?** Being still a relatively new CRM, it's not incredibly easy to integrate with other software and tools we're using but I'm sure this will change. **Recommendations to others considering Kommo:** Be patient and take time to shape it into your own workflow **What problems is Kommo solving and how is that benefiting you?** AmoCRM has helped me prioritize leads and stay on top of tasks across the pipeline to close more sales ### 31. amoCRM a winner! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 10, 2018 **What do you like best about Kommo?** It's easy to use, and has amazing automations. It's so easy to use that it's nearly completely automatic, this is hands down spectacular! **What do you dislike about Kommo?** The availability to download your data is only available to the top plan, I think it should be available to all. **Recommendations to others considering Kommo:** It's really easy to set up and test, give it a try **What problems is Kommo solving and how is that benefiting you?** This CRM has provided a simple and easy to use solution for day-to-day sales and customer management. The other CRM that we had been using took too much time and so was not used properly. ### 32. The Crm with AMO **Rating:** 4.0/5.0 stars **Reviewed by:** Anna J. | Project Manager - New Store Development, Real Estate, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 14, 2018 **What do you like best about Kommo?** I like that you can track the performance and leads of the sales department and that the crm is iOS friendly. **What do you dislike about Kommo?** The customer support is lacking for users in the US which is important when so many features are available. **Recommendations to others considering Kommo:** It is easy to implement and a value for the money. **What problems is Kommo solving and how is that benefiting you?** With Amo we have gained more organization and follow through with potential customers which has allowed us not miss leads. We can communicate with each other internally and with our customers current and potential all in one system. Saves time and money. ### 33. Simple CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Sam (Bacon) O. | Account Executive, Computer Software, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 12, 2018 **What do you like best about Kommo?** the API integration was key for our team. The functionality and interface is clean as well. **What do you dislike about Kommo?** long term sales management could be a tad more difficult **Recommendations to others considering Kommo:** try it! It will be worth it! **What problems is Kommo solving and how is that benefiting you?** helps increate conversion rates ### 34. Simple interface with good functionality **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 12, 2018 **What do you like best about Kommo?** It integrates with our in house software and is very user friendly **What do you dislike about Kommo?** Tablet/phone application needs to be improved **Recommendations to others considering Kommo:** Very efficient and user friendly for online leads and following up with its users **What problems is Kommo solving and how is that benefiting you?** Helping us get leads, follow up with clients and increase sales through analyses ### 35. Easy setup, great integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 10, 2017 **What do you like best about Kommo?** The setup is pretty easy, support is helpful The integrations with other products extend the power and usefulness the product. The Twilio integration is amazing. **What do you dislike about Kommo?** On some screens, it's hard to see the scrollbars or they are non-existent so some of the controls disappear below your view and are hard to get too. **What problems is Kommo solving and how is that benefiting you?** Contact and lead management. Activity and follow-up tracking, some automation. The key business driver is it allows me as a one-man sales team track a much larger pipeline than I could without the tool. ### 36. amoCRM **Rating:** 4.5/5.0 stars **Reviewed by:** Sitdikov V. | Owner, Internet, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 23, 2015 **What do you like best about Kommo?** I have a great experience in working with CRM systems. But I have to choose. amoCRM. amoCRM - convenient and low-price system, that allows you to increase your incomes. amoCRM provides you with a wide amount of functions, which can make your work with customers easier and better. Just try it! We could see activities of every sales manager in dept., could have information about our entire sales dept. Flexible settings, API - integration, built-in widgets - that all make your work process in amoCRM very convenient. I recommend trying amoCRM to everyone, who is interested in profit and business development. **What do you dislike about Kommo?** If you meet some troubles while using amoCRM, just call their customer service. Your problem will be solved in a few hours. **What problems is Kommo solving and how is that benefiting you?** I am glad to work with multiple sales funnels, which gives us an analysis on the different areas of sales. Also, one of the main advantages is the appearance of a mobile app. I can control all processes in my sales department from all over the world. ### 37. Simple and technologically **Rating:** 5.0/5.0 stars **Reviewed by:** Павел . | Генеральный Директор, Internet, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 17, 2015 **What do you like best about Kommo?** In amoCRM I found something that was not in the others - it is a combination of simplicity and convenience of interface and functionality. amoCRM system perfectly integrated with my IP telephone, email, website, and landing page. **What do you dislike about Kommo?** From the outset there were some technical issues for the integration, but they were quickly solved with the help of the support. **Recommendations to others considering Kommo:** Try it and you will feel the difference. What used to be difficult, it is now easier than ever. **What problems is Kommo solving and how is that benefiting you?** I can equally conveniently control the sales teams in my branches and the central office. Information about each customer is in instant access. I see online how closer am I to the goal and I can always make adjustments. I see the performance of each sales manager, and the entire department as a whole. amoCRM became for me the information center and the engine for the sales department. The performance of sales managers has increased from 15 to 40%. ### 38. Very good CRM for lead management **Rating:** 4.5/5.0 stars **Reviewed by:** Павел . | ИТ-консалтинг для СМБ, миграция в облако, Telecommunications, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 16, 2015 **What do you like best about Kommo?** Very simple and useful. Great API for customization and integration. Simple integration with telephony, sites, emails. Simple integration with other SaaS services and social networks. **What do you dislike about Kommo?** Not good for difficult and long in time (several months and more) sales. Small amount of functions for customization in graphical interface. **Recommendations to others considering Kommo:** Best for lead management, not for difficult and long in time (several months and more) sales. **What problems is Kommo solving and how is that benefiting you?** I prefer amoCRM to all other CRM systems for small and medium segments of business. This CRM system will be the most efficient for the sales department because it has some special functions: scheduler, integration with telephony, integration mail to the site. If you would like to personalize your system, just use API integration - it is the simplest method. One of the important factors to choose amoCRM for increasing the number of your leads and amplifying your sales managers is its attractive price. I could see in amoCRM the ease and simplicity in the working process. I can manage my sales from all over the world by using the mobile app. It is user-friendly and convenient. If you lack functionality, you can use widgets located in the settings menu. ### 39. I recommend to all companies for the division sell and maintain the client database. **Rating:** 5.0/5.0 stars **Reviewed by:** Виталий . | Сео, Marketing and Advertising, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 14, 2015 **What do you like best about Kommo?** We are a digital agency and the process of selling our services is a key element in the development of the whole company. Before moving on amoCRM tried other systems, but without much success. After the introduction of amoCRM to our company, the average efficiency of sales increased by 15% and total revenue by more than 20%. Just want to point out the simplicity and ease of use of the system. New managers who come to us in the company master this program in a matter of hours and have been working there almost since the first day. And I like the head very convenient to manage Analytics and sales statistics. I recommend to all companies for the division sell and maintain the client database. **What do you dislike about Kommo?** Currently disadvantages not detected. Currently disadvantages not detected. **Recommendations to others considering Kommo:** Yes **What problems is Kommo solving and how is that benefiting you?** This is the best tool for conducting sales ### 40. amoCRM - the best choice for us **Rating:** 5.0/5.0 stars **Reviewed by:** Mikhail S. | Owner, CEO, Computer Software, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 29, 2015 **What do you like best about Kommo?** It has rich functionality, but it is quite simple and user-friendly. Interface is not overloaded, it's really intuitive. A lot of convenient functions, such as e-mail integration, ability to use widgets, for example, to phone customers directly from amoCRM, API integration – all of it could simplify doing your business. You could customize your amoCRM system to fit your business processes. It doesn’t require programming skills, only your desire. If you encounter a problem using amoCRM, just contact their customer service. They will answer all your questions and help solve problems. **What do you dislike about Kommo?** We didn't have any problems with this product. **Recommendations to others considering Kommo:** To try the trial period and find out all the benefits for your business. **What problems is Kommo solving and how is that benefiting you?** Now we have: - CRM - Analytics - Control We increased our sales. ### 41. amoCRM is good for B2B **Rating:** 5.0/5.0 stars **Reviewed by:** Yuri Z. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 11, 2015 **What do you like best about Kommo?** amoCRM is a good system for small and middle size companies. Firstly, it has a very friendly user interface. Each button on the right place. There is no need to read the documentation to understand the system. Secondly, prepared business sales process and key metrics are built into the system. There is no need to wrestle with how to structure the sale. Everything has been thought out for you. Thirdly, managers like system! They are happy to start working in it. And finally, in amoCRM there are many ready-made integrations - the so-called widgets. Thus we can easily and without programming connect CRM system to our site by Wordpress. **What do you dislike about Kommo?** Mobile application does not install on my Nexus tablet. **Recommendations to others considering Kommo:** Try amoCRM **What problems is Kommo solving and how is that benefiting you?** Increase conversion of sales department ### 42. Really easy CRM system for sales **Rating:** 5.0/5.0 stars **Reviewed by:** Viktor D. | CEO, Marketing and Advertising, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 15, 2015 **What do you like best about Kommo?** - Easy UI - API & widgets - Fast support **What do you dislike about Kommo?** - No documents editor - Only sales process **What problems is Kommo solving and how is that benefiting you?** I’ve been using amoCRM for more than 3 years now, at first as a customer and now we are their integrator partner. The system is very simple and versatile at the same time. It looks like a "little" Salesforce. You can write your own modules to modify the interface. There is a comprehensive API that enables you to provide integrations with other systems. UI is really handy. I recommend it. ### 43. amoCRM is the best system for sales **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 15, 2015 **What do you like best about Kommo?** I chose a CRM system for a small web studio for a long time, reviewed about a dozen options, and settled on amoCRM because it is the most convenient and thoughtful application. And here's why: 1) The developers managed to introduce the amazingly rich functionality while not overloading the interface, keeping it simple and understandable; 2) Initially, the system contains only what you need and nothing more, and customizing the system to fit your business processes is a pleasure; 3) If suddenly you realize that something is missing, then finalizing it is not a big problem, and for this, there are rich opportunities; We are grateful to amoCRM for releasing a terrific product! **What do you dislike about Kommo?** I have not found any items I dislike. The system is beautiful and stable. **What problems is Kommo solving and how is that benefiting you?** Client calculation. ### 44. amoCRM Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 19, 2013 **What do you like best about Kommo?** Love the simplicity of the system and how efficiently I can get through my day to day sales tasks. Also really like the email integration, widget partners and the custom fields. **What do you dislike about Kommo?** Some features are not as intuitive as I had expected. I've experienced some difficulty with exporting. But other than that, really great overall experience. ## Kommo Discussions - [I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?](https://www.g2.com/discussions/237-are-there-any-set-up-fees-associated-with-amocrm) - 1 comment, 1 upvote - [View Kommo pricing details and edition comparison](https://www.g2.com/products/kommo/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-09-27+01%3A44%3A20+-0500&secure%5Bsession_id%5D=cac3ea07-2bf5-41a6-9059-fa8a57a0b0d1&secure%5Btoken%5D=20d0c1fa9f9bc40e812f0317784268c2990018c8d7b866b2af52544408437b36&format=llm_user) ## Kommo Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Email Management - File Management - Deal Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top Kommo Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (26,131 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,702 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - 4.3/5.0 (4,764 reviews)