# Kommo Reviews **Vendor:** Kommo **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 57 ## About Kommo Kommo is a complete Messaging CRM designed for businesses that communicate through WhatsApp, Instagram, Telegram, and other messaging apps. It unifies all conversations in one place to help teams build stronger relationships, streamline lead management, and make faster, data-driven decisions. What makes Kommo different Unified inbox across all channels Brings WhatsApp, Instagram, email, calls, and web-chat messages into a single dashboard so teams never miss a conversation. WhatsApp and Instagram CRM Captures leads directly from WhatsApp Business (Cloud API) and Instagram, instantly creating lead profiles and organizing them into customizable sales pipelines. No-code chatbots Delivers 24/7 lead qualification and automated support with a simple, visual builder that requires no programming skills. Workflow automation Automates repetitive tasks, follow-ups, and pipeline transitions, allowing teams to focus on high-value conversations and closing deals. Complete sales toolkit Includes chat, calling, email, broadcasts, web forms, lead capture tools, analytics dashboards, and a mobile app for iOS and Android. AI-powered tools Offers message suggestions, lead enrichment, conversation summaries, and automation enhancements to improve productivity. Fast setup Users can connect messaging channels, import contacts, and start managing leads within minutes. Free onboarding and multilingual support are included. Why businesses choose Kommo - WhatsApp CRM - Instagram CRM - Unified messaging inbox - No-code chatbots - Workflow automation - Analytics and reporting - Mobile CRM app - Easy setup with free onboarding Kommo is a messaging-first CRM that helps businesses deliver faster responses, automate customer communication, and close more deals. Try it for free today. ## Kommo Pros & Cons **What users like:** - Users love the **seamless integrations** of Kommo, enhancing efficiency by centralizing all communications and tools in one place. (4 reviews) - Users praise the **intuitive and user-friendly interface** of Kommo, enhancing efficiency in managing communication and sales. (3 reviews) - Users enjoy the **automation features** of Kommo, which streamline tasks and enhance organization in customer communication. (2 reviews) - Users appreciate the **intuitive interface** of Kommo, making conversation and sales management simple and efficient. (2 reviews) - Users appreciate the **task management capabilities** of Kommo, aiding in staying organized and never missing important messages. (2 reviews) - User-Friendly (2 reviews) - Users value the **affordability** of Kommo, benefiting from special plans tailored for small businesses. (1 reviews) - Automation Focus (1 reviews) - Customer Support (1 reviews) - Users value the **easy access** to various programs through Kommo, enhancing versatility and market adaptability. (1 reviews) **What users dislike:** - Users find that the **expertise required** for resolving issues can lead to delays and communication difficulties. (2 reviews) - Users struggle with **integration issues** in Kommo, facing delays and unreliable connections that hinder their overall experience. (2 reviews) - Users find the initial setup to be **overwhelming** , particularly with automations and integrations, requiring time to learn. (2 reviews) - Users find the **limited customization** options to be frustrating during setup and integration processes, affecting overall ease of use. (2 reviews) - Users often face **connectivity issues** with Kommo, leading to slow updates and unreliable integrations. (1 reviews) - Users find the **price prohibitively high** for small businesses, impacting accessibility and affordability. (1 reviews) - Users find Kommo **not intuitive** , struggling with complicated documentation and limited customization options for reports. (1 reviews) - Overwhelming Experience (1 reviews) - Sales (1 reviews) - Slow Loading (1 reviews) ## Kommo Reviews ### 1. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Gestão O. | CEO e Diretor de Tecnologia e Projetos, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 ### 2. Kommo’s Conversational CRM Feels Natural, Fluid, and Always Improving **Rating:** 5.0/5.0 stars **Reviewed by:** Thiago P. | Especialista de marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Kommo?** I don’t think any software is perfect, but what really matters is having a team that’s committed to constant improvement and to rolling out new features—and that’s exactly what Kommo delivers. Unlike other CRMs that started with a more traditional structure and only added messaging capabilities later on, Kommo was built from the ground up as a conversational CRM. It was designed that way from day one, and you can feel the difference in how natural and fluid the overall experience is. **What do you dislike about Kommo?** Like most CRMs, Kommo isn’t the easiest tool to set up at first. You do need to invest some time upfront to learn how everything works, but once you get through those first few days, you’re left with a well-organized, powerful system. In my first implementations, I had to lean on a few YouTube videos to make it through the setup, but in the end it was worth it. **What problems is Kommo solving and how is that benefiting you?** One of the things I love most about Kommo is its open API. It helped us solve several critical problems, especially around lead tracking. Our clients run campaigns on Google Ads and Meta Ads that send traffic straight to WhatsApp, and before Kommo we were losing all tracking data the moment a lead moved from the ad click into the conversation. Campaign names, UTM parameters—everything would just disappear. With Kommo’s open API, we were able to connect the tracker on the ad side and automatically attach the click data to the incoming conversation. As a result, we can now measure and monitor performance, and even send conversion data back to the ad platforms—showing them which leads actually progressed in the purchase process. That feedback loop has made a noticeable difference in our clients’ campaign results. Beyond tracking, Kommo has also brought all our communication touchpoints into one place. WhatsApp, Instagram DMs, email—everything is centralized. We can even manage multiple accounts on the same messaging platform from a single view. What used to be a messy, scattered setup where things constantly fell through the cracks is now a clean, organized operation. ### 3. Efficient CRM for Sales and Customer Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriel L. | Analista de Monitoramento - Pleno - BTG Pactual, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Kommo?** What I like most about Kommo is how intuitive and user-friendly the platform is. The interface makes it easy to manage conversations, leads, and sales pipelines in one place. I also appreciate the automation features, which save time and help keep follow-ups organized. It’s very practical for teams that want better visibility and control over their customer communication. **What do you dislike about Kommo?** Sometimes the initial setup can feel a bit overwhelming, especially when configuring automations and integrations. It may take some time to fully understand all the available features. Additionally, some advanced customization options could be more flexible, but overall the experience has been positive. **What problems is Kommo solving and how is that benefiting you?** Kommo helps centralize customer communication from different channels into a single platform. This reduces missed messages and improves response time. It also helps track leads more efficiently and move them through the sales funnel with better organization. As a result, it increases productivity and provides clearer visibility into sales performance. ### 4. Review **Rating:** 5.0/5.0 stars **Reviewed by:** jackie G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 ### 5. Great CRM for Small Businesses, With Necessary Adjustments in Support **Rating:** 5.0/5.0 stars **Reviewed by:** Beatriz S. **Reviewed Date:** February 09, 2026 **What do you like best about Kommo?** I like the way I can organize my CRM and my routine with Kommo. I believe that the visual aspect and the ease of customization make the CRM even more complete. I can place important tags on lead cards and drag them to different pipelines, which allows me to pay more attention to details. I like being able to centralize conversations in one place and implement automations that speed up my service without needing to be present. Additionally, the integration with Instagram and WhatsApp is very useful, unifying everything in one place. For small businesses, it's great! **What do you dislike about Kommo?** Easier access to support and faster responses, as sometimes the feedback can be tiring and slow. Additionally, some leads are uploaded in duplicates. **What problems is Kommo solving and how is that benefiting you?** Kommo helps in organizing leads, I can clearly see what stage I am at with each client, it integrates with Instagram and WhatsApp, centralizes conversations, and allows automations that speed up customer service. **Official Response from Beatriz Veras:** > Thank you for your detailed and thoughtful review. We are glad to hear that Kommo is helping you organize your CRM routine with customizable pipelines, tags, and visual lead management. The ability to centralize conversations and automate workflows across Instagram and WhatsApp is exactly what our messaging-powered CRM is designed to support, especially for small businesses that need efficiency and clarity in their processes. We also truly appreciate your feedback regarding support accessibility and response times. Timely assistance is very important to us, and insights like yours help us identify opportunities to improve the experience. Regarding duplicate leads, this can sometimes happen depending on integration settings or import configurations, and our team can assist in reviewing your setup to minimize this issue. Thank you again for sharing your experience and helping us continue evolving Kommo. Kommo Team ### 6. Everything in one place: conversations, history, and funnel your way in Kommo **Rating:** 4.5/5.0 stars **Reviewed by:** Paulo O. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2026 **What do you like best about Kommo?** What I like most about Kommo is that it brings everything together in one place. Before, I was jumping between WhatsApp, Instagram, loose notes, spreadsheets... a mess. In Kommo, I open the person's profile and everything is there: conversation, history, tasks, context. This makes it much easier not to get lost and to continue the conversation from the right point. Another thing I really like is that it is very focused on conversation, it doesn't feel like that rigid and boring CRM. I can organize the funnel in a way that makes sense to me and track who is closer to buying without complicating things. **What do you dislike about Kommo?** What I like the least is that, at the beginning, it takes a bit of effort to understand everything and get it just right. It's not impossible, but it requires some time to adapt until you get the hang of it. I also think that some things could be simpler to configure, especially for those who are not very familiar with this type of tool. Once it's set up, it flows well, but the start could be more intuitive. **What problems is Kommo solving and how is that benefiting you?** Kommo mainly resolves the mess of talking to clients in various different places. Before, I would easily lose context, forget follow-ups, respond late, or have to hunt down old conversations. Today, everything is centralized, so I know exactly who the person is, where they came from, and at what point in the conversation they are. This helps me save time, respond better, and not let opportunities slip by. On a daily basis, it becomes much simpler to organize the sales flow, track who is really interested, and focus energy on those who are closer to closing. In the end, there's less confusion and more control over the entire process. **Official Response from Beatriz Veras:** > Thank you for such a thoughtful and detailed review. We love hearing how Kommo helped you move from managing conversations across multiple tools to having everything centralized in one place. Bringing together WhatsApp, Instagram, tasks, history, and full customer context in a single profile is exactly what our messaging-powered CRM is designed to do. It is especially meaningful to know that the conversational approach and customizable pipelines feel more natural and flexible compared to traditional CRMs. Our goal is to make sales workflows intuitive and aligned with how real conversations happen. We also appreciate your honest feedback about the initial learning curve. Getting started with automation and configuration can take some adjustment, and we continuously work to improve onboarding and make the setup experience more intuitive for all users. Thank you again for sharing your experience. We are glad Kommo is helping you bring more clarity and control to your sales process. Kommo Team ### 7. Easy to use and customize, but the support could be more accessible to the non-technical user. **Rating:** 3.5/5.0 stars **Reviewed by:** Anderson S. | Proprietário da Clínica, administrador e usuário do Kommo também, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Kommo?** - Ease of use - Easily customizable to meet the company's needs. - Easy to assign tasks to leads and Kommo users. - Relatively easy to perform integration - Easy to attach our presentations and information that we need to frequently send to our leads and clients. **What do you dislike about Kommo?** - I frequently have to resort to the external company I hired to implement Kommo for my company to solve problems with Kommo. - This is due to the fact that Kommo's own support is not the most efficient. - The impression I have is that the Kommo support team is used to working with technical staff from Kommo's partners, and when users (like me, non-technical) need to turn to the Kommo support team, communication becomes difficult, and consequently, the quick resolution of the problem, which has led me several times to resort to the partner's team and pay for it. - Dashboard: We still have many difficulties with the Kommo dashboard, I don't find it user-friendly (intuitive) at all. - It is not uncommon for there to be instability in Kommo. And according to the Kommo support team, this type of problem is mostly due to issues with the connection to WhatsApp Business. - Sometimes, there is a lack of mirroring of messages received via WhatsApp and Kommo, as well as Kommo being unable to read the WhatsApp message, and they recommend us to go to the WhatsApp application to read the message. These are events that have low frequency. **What problems is Kommo solving and how is that benefiting you?** - It helps a lot in the management of the leads we receive daily, and thus greatly facilitates our productivity and ability to nurture, follow up, and close deals. **Official Response from Beatriz Veras:** > Thank you for taking the time to share such a detailed and honest review. We are glad to hear that Kommo’s ease of use, customization, task management, integrations, and file sharing are supporting your daily operations. Helping businesses adapt the CRM to their own processes while keeping workflows organized is a core part of our platform. We also sincerely appreciate your transparency regarding the support experience and dashboard usability. We understand how important it is for non-technical users to feel fully supported without needing external assistance. Your feedback about communication, accessibility, and clarity is extremely valuable and helps us identify areas where we can improve the user experience and internal processes. Regarding dashboard usability and occasional WhatsApp synchronization issues, stability and reliability are priorities for us, especially when working with messaging integrations. Even low-frequency disruptions can impact operations, and insights like yours help us continue refining performance and communication. Thank you again for your constructive feedback and for trusting Kommo in your workflow. Your perspective truly helps us evolve. Kommo Team ### 8. Easy to Use, Needs Better Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Priscila D. | Chief Marketing Officer / Chief Information Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Kommo?** I like that Kommo is very easy to use. It has many features that we like to organize my leads and follow up with them, quote to clients, and really see where the lead comes from, as well as track it. **What do you dislike about Kommo?** I never integrated it with my ERP, that is, with my administrative system, which made me work twice as much. Well, but I would have liked more support from them and, above all, when it came to resolving some technical issues we had. **What problems is Kommo solving and how is that benefiting you?** I use Kommo to organize my leads and clients from multiple channels. It connects me with Nimbata, allowing me to track sales processes and verify that everything is correct. It facilitates lead tracking, quoting, and tracking the source of leads. **Official Response from Beatriz Veras:** > Hi there! Thank you so much for your thoughtful review 😊 We’re really glad to hear that Kommo has been helping you stay organized with your leads, track their sources, and manage your sales process more efficiently across multiple channels, that’s exactly what we aim to deliver! Regarding integrations, we understand how important it is to have everything connected seamlessly. While Kommo offers a variety of integration options (including APIs and third-party tools), we recognize that setting them up, especially with ERPs, can sometimes require additional guidance depending on the system. We also appreciate your honest feedback about support. That’s something we’re continuously working to improve, especially when it comes to resolving technical issues more quickly and effectively. If you’re open to it, we’d love to help you explore integration possibilities and ensure you’re getting the most out of Kommo. Our team is always here to support you! Thanks again for sharing your experience! Team Kommo ### 9. Smooth API Integration, Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Micael V. | Arquiteto de soluções **Reviewed Date:** February 06, 2026 **What do you like best about Kommo?** I really like the API of Kommo and the customer service team. They solve my problems incredibly fast, sometimes in just three or four hours. For me, that's the greatest thing about using Kommo. It's also quite easier to configure and use compared to more complex systems I've worked with, and the happier experience makes a big difference. **What do you dislike about Kommo?** Sometimes the customer experience team doesn't have the technical knowledge to solve some problems. They often act like a bridge to other teams to solve my problems. I think they need to improve communication channels. When I have a technical problem, I want to talk directly with technical people instead of customer service. **What problems is Kommo solving and how is that benefiting you?** I use Kommo to integrate APIs into my systems, solving a lot of ERP integration issues and providing solutions I can't achieve on my own system. The API helps me handle developer tasks efficiently. **Official Response from Beatriz Veras:** > Thank you for your detailed review and for highlighting your experience with our API and support team. We are very glad to hear that Kommo’s API has been helping you solve ERP integration challenges and streamline your development tasks. Providing a flexible and reliable API for custom integrations is an important part of how we support businesses with more advanced technical needs. It is also great to know that our support team has been responsive and able to assist you quickly. At the same time, we truly appreciate your honest feedback regarding technical escalation and communication. We understand how important it is to have direct access to the right level of expertise when dealing with complex issues, and your input helps us continue improving our internal processes and communication flow. Thank you again for sharing your experience and for trusting Kommo in your technical ecosystem. Kommo Team ### 10. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Bruna V. | Fisioterapeuta Intensivista, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 ### 11. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Beatriz D. | Fisioterapeuta, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2026 ### 12. Great User Experience with a Complete List of Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Soporte I. | Head of SAC, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Kommo?** I like the user experience and the complete list of integrations they offer. **What do you dislike about Kommo?** Sometimes the triggers don’t work, and at times the platform feels very slow. **What problems is Kommo solving and how is that benefiting you?** We use it to chat with our customers and to build bots for WhatsApp and social media. **Official Response from Beatriz Veras:** > Hi there! Thank you for taking the time to share your experience 😊 We’re happy to hear that you’re enjoying the user experience and the wide range of integrations available in Kommo. Making communication and automation across channels like WhatsApp and social media as seamless as possible is a big part of what we aim to deliver. We also appreciate your feedback regarding triggers and platform speed. Automation reliability and performance are extremely important, especially when it comes to managing customer conversations in real time. Our team is continuously working on improvements in these areas to ensure a smoother and more consistent experience. If you ever notice specific issues with triggers or delays, our support team would be glad to take a closer look and help optimize your setup. Thanks again for your valuable feedback. It really helps us keep improving! Team Kommo ### 13. Kommo: Efficiency and Fluid Dynamism in After-Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Leonardo G. | Operador de câmera **Reviewed Date:** February 05, 2026 **What do you like best about Kommo?** I like the efficiency and fluid dynamism of the Kommo CRM. The messages are quickly accessible and humanized, which provides efficiency and effectiveness in my customer service in the post-sale of my info products and my mentoring. The initial setup was very well guided with the help of the information, making the user experience very intuitive. Furthermore, I chose Kommo for the best cost-benefit. **What do you dislike about Kommo?** Could you develop an action plan for customer acquisition based on each user's profile in Kommo, to optimize and personalize its features? **What problems is Kommo solving and how is that benefiting you?** I use Kommo to manage after-sales, answer questions, and offer mentoring. It allows quick and personalized access to messages, providing efficiency and effectiveness in attending to my clients. **Official Response from Beatriz Veras:** > Thank you so much for your thoughtful review! We’re thrilled to hear that Kommo’s efficiency and fluid messaging experience are helping you manage your after-sales process and mentoring programs more effectively. Providing quick, personalized access to conversations is exactly what our messaging-powered CRM is designed for. It’s also great to know that the onboarding experience and cost-benefit met your expectations, we truly aim to make setup intuitive and accessible for growing businesses. We appreciate your suggestion about developing an action plan for customer acquisition based on user profiles. Feedback like yours is incredibly valuable as we continue improving automation and personalization features within Kommo. Thank you again for sharing your experience, we’re glad to be part of your journey! Kommo Team ### 14. Complete and flexible platform for lead management and automations **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Kommo?** Kommo is very intuitive and offers incredible customization of sales funnels. Automations help save time and make service much more agile, especially with integrations with WhatsApp, Instagram, and other channels. The reporting system is also very useful for tracking team performance and identifying areas for improvement. **What do you dislike about Kommo?** The reports section could have even more customization options, and sometimes integrations with external channels require technical adjustments to work 100%. Additionally, it would be great if there were more training materials in Portuguese directly on the platform. **What problems is Kommo solving and how is that benefiting you?** Kommo solved the disorganization in lead tracking and the difficulty in centralizing conversations that were previously scattered among WhatsApp, email, and social media. Additionally, it helped to better structure the sales funnel and automate repetitive tasks, such as sending messages and distributing contacts among the team. Today, I can have much more clarity about each opportunity without losing leads along the way. The team has gained productivity since the automations take care of what was previously manual, and clients receive faster and more professional service. This has generated more conversions and a much more efficient sales process. ### 15. Clear Vision and Intuitive Integration with Kommo **Rating:** 5.0/5.0 stars **Reviewed by:** Ariel L. | CEO **Reviewed Date:** February 06, 2026 **What do you like best about Kommo?** I like the interface of Kommo and the ease of understanding the platform. I use Kommo to manage my leads, follow-ups, and to have a clear view of my SDR team's performance. The ease of visualizing each lead's stages in the sales funnel and the performance of the team members helps to define new sales strategies. What I appreciate the most are the pipeline, the dashboards, and the connection with WhatsApp. Everything works very well for my business model. **What do you dislike about Kommo?** I like everything about Kommo **What problems is Kommo solving and how is that benefiting you?** I use Kommo to manage my leads and follow-ups, easily visualizing the stages of the sales funnel and the performance of the SDRs to create sales strategies. **Official Response from Beatriz Veras:** > Thank you for your thoughtful review. We are very happy to hear that Kommo’s interface, pipelines, dashboards, and WhatsApp integration are supporting your sales strategy and SDR team performance. Having a clear view of each lead’s stage and team metrics is essential for making informed decisions and building effective sales strategies. It is great to know that the platform aligns well with your business model and helps you manage follow-ups and performance in a structured and intuitive way. Providing visibility, organization, and multichannel communication in one place is exactly what we aim to deliver. Thank you again for your trust and for sharing your experience with Kommo. Kommo Team ### 16. Centralized Marketing Hub with Room for Support Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Nathalia O. | Marketing Analyst **Reviewed Date:** February 05, 2026 **What do you like best about Kommo?** I like that Kommo is easy to use, has many integrations, and helps me centralize everything in one place. It helps me manage my pipeline so I never miss a message, with chatbots to assist replies and tasks to keep me on track. **What do you dislike about Kommo?** Definitely the support team. When there’s an issue with the platform, responses take too long, and there isn’t a centralized information history. It is a bit difficult to set up things at first, especially the bots. And as I mentioned, the support team isn't very helpful with integrations. **What problems is Kommo solving and how is that benefiting you?** Kommo helps me manage my pipeline so I never miss a message, with chatbots for replies and tasks to keep me on track. **Official Response from Beatriz Veras:** > Essa aqui exige um pouco mais de cuidado porque envolve suporte 👀 Tem que reconhecer, sem soar defensivo, e mostrar que vocês estão atentos. Aqui vai a resposta estratégica, profissional e equilibrada: Thank you for taking the time to share your detailed feedback. We are glad to hear that Kommo’s ease of use, integrations, and centralized pipeline management are helping you stay organized and never miss a message. Combining multichannel communication, chatbots, and task management in one platform is exactly what our messaging-powered CRM is designed to support. We truly appreciate your honest comments about the support experience and initial setup. We understand how important timely responses and clear guidance are, especially when configuring bots and integrations. Your feedback is extremely valuable and helps us identify opportunities to improve both our onboarding process and support structure. If you are currently facing any specific integration or setup challenges, we encourage you to reach out again so our team can assist you directly. Thank you again for sharing your experience and helping us continue improving. Kommo Team ### 17. Efficient CRM with WhatsApp Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Rodrigo F. | Founder **Reviewed Date:** February 05, 2026 **What do you like best about Kommo?** I like the integration with WhatsApp because it makes it easy for us to see the conversation inside the CRM. Having two tools in one with Kommo is great since it eliminates the need for separate tools like Pipedrive and another for chatting. **What do you dislike about Kommo?** Sometimes Kommo is very slow on updates and it takes some time to open a page or a filter. The Google Sheets integration cannot be relied on 100% of the time because it gets laggy sometimes. The website lights feature being hidden inside Kommo makes me nervous. **What problems is Kommo solving and how is that benefiting you?** I use Kommo for integrating CRM with WhatsApp, allowing me to follow up with clients easily and view conversations directly in the CRM. **Official Response from Beatriz Veras:** > Thank you for sharing your detailed feedback. We are happy to hear that the WhatsApp integration and unified experience inside the CRM are helping your team manage conversations more efficiently. One of our main goals with Kommo is to centralize messaging and sales workflows in a single platform, eliminating the need for multiple tools and making follow-ups easier and more organized. We also truly appreciate your honest feedback regarding performance speed and the Google Sheets integration. Reliability and smooth performance are very important to us, and insights like yours help our team continue improving stability and usability across the platform. If you ever experience delays or integration issues, our support team is always ready to help investigate specific cases and provide guidance. Thank you again for taking the time to share your experience. Your feedback helps us continue evolving Kommo. Kommo Team ### 18. Vision of the CRM Kommo **Rating:** 5.0/5.0 stars **Reviewed by:** Auma D. | Administrador, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Kommo?** Upon starting our partnership with Kommo, we highlight the advantages it will bring to our clients: centralized communication in a single channel, faster responses, clear sales funnels, and automations that simplify follow-up. With our consultancy, these resources translate into more agility in service and greater efficiency in opportunity management. **What do you dislike about Kommo?** high complexity resources or those redundant with existing systems may be less useful. **What problems is Kommo solving and how is that benefiting you?** Kommo solves common problems for sales teams by centralizing all customer communication in one place, preventing the loss of contacts scattered across WhatsApp, Instagram, email, and phone. With the visual sales funnel, the company gains organization and clarity in the stages, while automations replace repetitive manual tasks, speed up service, and ensure consistent responses. Additionally, reports and metrics offer sales predictability, and the integrated conversation history allows for a closer and more efficient relationship with each customer. ### 19. CRM Kommo: organized, interactive, and easy to update funnel! **Rating:** 5.0/5.0 stars **Reviewed by:** Rodrigo O. | Product Marketing Manager - BU Mercado de Proximidade, Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Kommo?** Kommo really makes life easier. I am used to platforms that offer a sales funnel view, and Kommo's undoubtedly stands out: organized, clean, interactive, and very easy to update. **What do you dislike about Kommo?** Do not have anything to complain about at the moment. **What problems is Kommo solving and how is that benefiting you?** Kommo helped me a lot to automate some processes that I used to do manually and wasted a lot of time on. With it, I was able to speed up the registration of leads in my CRM, which come from both Instagram and Whatsapp. I can talk to people from these different channels using a single platform and schedule reminders to follow up and hold sales meetings. **Official Response from Beatriz Veras:** > Thank you for your kind review. We are glad to hear that Kommo’s sales funnel view stands out for being organized, interactive, and easy to update. Creating a clean and intuitive pipeline experience is a key part of helping teams manage opportunities efficiently. It is also great to know that automation, lead registration, and multichannel communication through Instagram and WhatsApp are helping you save time and streamline your workflow. Centralizing conversations and follow-ups in one platform is exactly what our CRM is designed to support. Thank you again for sharing your experience and for trusting Kommo in your sales process. Kommo Team ### 20. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 ### 21. Excellent CRM automation with great integration **Rating:** 5.0/5.0 stars **Reviewed by:** Isabela P. | Especialista em Marketing - Grupo Toky (Tok&Stok + Mobly), Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Kommo?** Excellent company in CRM automation for usability on WhatsApp, and the great differentiator is the integration with other platforms, which makes it possible to reach a larger number of users such as Instagram, RD Station, TikTok. A platform like no other! **What do you dislike about Kommo?** I have no criticism at the moment, not even constructive; the platform truly meets all the market's needs. **What problems is Kommo solving and how is that benefiting you?** Integration with various platforms, task management, a unified screen that allows the user not to miss any conversation and have all CRM data in one place. **Official Response from Beatriz Veras:** > Thank you so much for your incredible feedback. We are thrilled to hear that Kommo’s CRM automation and WhatsApp usability are making a difference in your operations. Integrations with platforms like Instagram, RD Station, and TikTok are designed to help businesses expand their reach while keeping all conversations and CRM data centralized in one unified workspace. It is great to know that task management and multichannel integration are helping you stay organized and never miss a conversation. Providing a seamless and connected experience across messaging platforms is exactly what we aim to deliver. We truly appreciate your trust and are glad Kommo is meeting your expectations. Kommo Team ### 22. Facilitate My Entrepreneurial Journey **Rating:** 4.5/5.0 stars **Reviewed by:** Bruna C. | Analista de Comunicação Institucional Pleno | Corporate Communication Associate **Reviewed Date:** February 06, 2026 **What do you like best about Kommo?** I like the ease of using the Kommo platform and love the ease of searching for clients on the platform. **What do you dislike about Kommo?** I think the platform could be a bit more functional when it comes to accessibility. **What problems is Kommo solving and how is that benefiting you?** I use Kommo to boost my business and win over clients. It makes my day-to-day as an entrepreneur easier. **Official Response from Beatriz Veras:** > Thank you for sharing your experience. We are happy to hear that Kommo’s ease of use and client search functionality are supporting your entrepreneurial journey. Making it simple to find and manage customer information quickly is an important part of how our CRM is designed to improve daily efficiency. We also appreciate your feedback regarding accessibility. User experience is something we continuously work to enhance, and insights like yours help us identify opportunities to make the platform even more functional and inclusive. Thank you again for your feedback and for choosing Kommo. Kommo Team ### 23. Simple Integration and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos magno O. **Reviewed Date:** February 10, 2026 **What do you like best about Kommo?** I like the ease of support and the use of the Kommo platform. Additionally, I value the integrations with platforms like WhatsApp and Instagram, as they allow for the automation of all customer service. **What do you dislike about Kommo?** Layout for phone **What problems is Kommo solving and how is that benefiting you?** Kommo solves problems of delays in service and lack of automations with platforms. **Official Response from Beatriz Veras:** > Thank you for your review and for sharing your experience with Kommo. We are happy to hear that the ease of use, support experience, and integrations with WhatsApp and Instagram are helping you automate customer service and reduce response delays. Centralizing conversations and automating workflows across messaging channels is exactly what our platform is built for. We also appreciate your feedback regarding the mobile layout. User experience across devices is very important to us, and insights like yours help us continue improving the platform for both desktop and mobile users. Thank you again for your feedback and for trusting Kommo to support your operations. Kommo Team ### 24. Ease of Use and Automation with Kommo **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa O. **Reviewed Date:** February 05, 2026 **What do you like best about Kommo?** I like the ease of use of the Kommo platform. The initial setup was very easy. **What do you dislike about Kommo?** The support service is a bit slow. **What problems is Kommo solving and how is that benefiting you?** How do I resolve issues of delays in customer service with my clients and lack of organization in the CRM in my company. **Official Response from Beatriz Veras:** > Thank you for sharing your feedback. We are glad to hear that the platform’s ease of use and smooth initial setup made your experience positive from the beginning. Making onboarding simple and intuitive is very important to us. It is also great to know that Kommo is helping you reduce delays in customer service and improve organization within your CRM. Centralizing conversations and automating workflows are key to keeping operations efficient. We appreciate your honest comment regarding support response times. Timely assistance is important, and your feedback helps us continue improving the support experience for all users. Thank you again for your review and for choosing Kommo. Kommo Team ### 25. good CRM for companies that are growing **Rating:** 2.5/5.0 stars **Reviewed by:** Bruna A. | Analista administrativo, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Kommo?** it is a visual platform, easy to use and quite comprehensive, there are several automations that facilitate agility in service.. sales funnels and integrations with other main platforms, so everything is centralized **What do you dislike about Kommo?** there are step-by-step processes that end up being more complex and end up taking a considerable amount of learning time **What problems is Kommo solving and how is that benefiting you?** great customer management, improvement in service, and increase in sales ### 26. Powerful platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ignacio P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Kommo?** Kommo is an incredible tool, it has countless connections to different programs which makes it very versatile and accessible to different markets. Always developing and growing **What do you dislike about Kommo?** Nothing dislike. I ‘ m so happy with this tool **What problems is Kommo solving and how is that benefiting you?** We have the entire control of our business ### 27. Easy to use CRM system with a lot of integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Dana Y. | Product Marketing Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2019 **What do you like best about Kommo?** - Kommo has integrations with almost any chatbot service on the market (Telegram, WhatsApp, Jivosite, etc.). You can connect all your communication channels into one funnel - You can customize how you view all info about your cliens and expand this info with custom fields - Bot automations. You can create automation bots depending on the values of your fields and funnels stages. It's very convinient to automatically fill up custom fields with this automations - Easy to use native mobile app on iOS and Android - Special plans for small businesses - Customer Support responds vert quickly via online chat **What do you dislike about Kommo?** - Price is too high for small businesses, even with special paid plan - Lack of customizations in reports - It's not easy to expand Kommo with custom plugins, documentation is very complicated and lacks examples of real world use cases (we tried PHP one) **What problems is Kommo solving and how is that benefiting you?** It's good solution when you have one week to make complete solution for sales department and integrate all e-mail channels, chat bots and calltracking service to one working solution. ### 28. Best CRM on the market for those who use WhatsApp and Instagram **Rating:** 5.0/5.0 stars **Reviewed by:** Diego A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Kommo?** Easy connectivity of social networks and bots **What do you dislike about Kommo?** Prepaid license with a minimum period of 6 months, it is not possible to pay monthly. **What problems is Kommo solving and how is that benefiting you?** Automation cadence for clients without response, multiple sales purposes, multiple WhatsApp and Instagram accounts. ### 29. The most bug-full CRM I've ever faced **Rating:** 0.0/5.0 stars **Reviewed by:** El Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Kommo?** It offers robust lead management capabilities, allowing businesses to capture, organize, and nurture leads effectively. The system enables automated lead assignment, and integration with various lead generation channels for seamless lead management. **What do you dislike about Kommo?** It definatly lacks the esssential functionality of CRM. Automation not working properly at all. Pipline is hard to manage. Interface is very unclear **What problems is Kommo solving and how is that benefiting you?** Sales and lead nurturin manmagerment. It partly covers our needs but lacks customer communication functionality ### 30. A Functional CRM with some positives but much improvement potential **Rating:** 1.5/5.0 stars **Reviewed by:** Asad A. | Intern Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Kommo?** One main thing I liked about AMOcrm was the automated email binding feature. All users had to do was put their email into AMO and then put the merchant's email into the lead record, and all correspondence would be automatically put into the lead notes, along with a level of security so you couldn't just look into anyone's emails. This feature was nice as it is always hard to get sales agents to do things for reporting/organization purposes so the simpler it is to set up and get going the more it gets utilized. **What do you dislike about Kommo?** One of the main issues is the set up of contact to company to lead. While it isn't the most confusing thing, it confuses agents on where to put what, and then data ends up being spread out all over different places. What is worse is there would be a glitch that told agents there were duplicate leads/contacts/companies to merge, so the agents did merge them and they turned out to be different and linked together for no reason. This created a huge hassle for us as we tried to switch CRM's because data was all over the place and hard to easily import into another system using excel. **What problems is Kommo solving and how is that benefiting you?** amoCRM was useful when we first got it because it allowed better management of clients as well as gave a view for the company into what agents have going on in terms of leads, deals, sales, etc. It gave a place for all ISO related information to be stored which is helpful. ### 31. Interesting **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Kommo?** Data storing, origanization, and availability. **What do you dislike about Kommo?** Difficult to use, doesnt show enough data regarding certain aspects, isn't clear enough. **What problems is Kommo solving and how is that benefiting you?** Allows storing and analysis of data ### 32. good crm solution **Rating:** 3.5/5.0 stars **Reviewed by:** Catherine L. | sales executive, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2021 **What do you like best about Kommo?** We use this service daily at work and from the first day it was very easy to understand whats going on. Super user-friendly. But sometimes we face an interesting process of automatization part where Robot assigning tasks by itself and it brings some bugs to the table. **What do you dislike about Kommo?** The hardest part is to figure how to get your analytics in a proper way with all the integrations we have done. We understood that if you will start to work in your own way without any instructions or anybody who helps you to set all the filters and pipelines then it will be difficult to analyze your data in a proper way. **Recommendations to others considering Kommo:** amoCRM is an easy tool to use and all of your employees will figure how to work with it in 2-3 days pretty much, My overall thought about it - is a good solution. These days we all used to changing colors of your themes and this is what we all are really missing here! **What problems is Kommo solving and how is that benefiting you?** All the leads have their own groups and levels of the working processes. Easy to set a task and easy to find, sending emails to customers is easy as well. Do you need a quick chat about a lead? You can do it right there inside of amocrm. ### 33. LEAD MANAGEMENT FOR SAAS **Rating:** 3.5/5.0 stars **Reviewed by:** Rodrigo Alejandro A. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2022 **What do you like best about Kommo?** Easy Lead management, lead creation, automation of workflows using email, text SMS, and notifications to keep constant communication with the lead and guarantee a better conversion rate. **What do you dislike about Kommo?** Sometimes, since the platform is in Russian, some features don't translate the section at 100%, so this is a huge area of opportunity for the company to effectively make those changes ASAP, as users have difficulty trying to understand these sections, they become unuseful. **What problems is Kommo solving and how is that benefiting you?** The management of the Leads, follow up, and pipeline overview, this was the biggest areas to focus while using this tool in the company, we still have some areas to cover but, most of the process is covered here. ### 34. Great CRM for start ups, great way to communicate with customers **Rating:** 3.5/5.0 stars **Reviewed by:** Bayarjargal M. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Kommo?** AMO CRM integrates with many social platform such as facebook, IG, wechat,WhatsApp and so on **What do you dislike about Kommo?** Complicated to monitor the notifications on amoCRM. When we receive multiple text messages from different social media platforms we do not receive notifications from the previous customers. **Recommendations to others considering Kommo:** If you are a SME or start up, its the best CRM for the price. **What problems is Kommo solving and how is that benefiting you?** It gives the customers to reach out to us on their preferred social media platform and it gives us the convenience to track all the requests from the customer ### 35. A very simple and easy to use CRM for small companies. **Rating:** 4.0/5.0 stars **Reviewed by:** Vlad T. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2021 **What do you like best about Kommo?** Perhaps the easiest to use CRM. It's easy enough to use interface, native management of deals and leads. All the contact settings can be customized to my needs, which helps to lead contacts through the sales funnel without spending a lot of time diving into the information. **What do you dislike about Kommo?** Sometimes there is a bug of incorrect date rescheduling. **What problems is Kommo solving and how is that benefiting you?** Implementing amoCRM helps my company not to lose potential clients and keep track of sales. ### 36. Lite crm to start your business **Rating:** 4.0/5.0 stars **Reviewed by:** Eugen V. | Creator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Kommo?** I love the way everything is orginized in Amo. Everything is on own place. It is easy to find out hot CRM works if you have zero experience. **What do you dislike about Kommo?** The main downside that you still need IT specialist to implenet some functions (like autopayments and so on). **What problems is Kommo solving and how is that benefiting you?** amoCRM is quite cheap and offers a great servie to start. Regarding benefits, it is an option to send emails, add custom fields to leads and integrate different services. ### 37. Amo CRM Great for Small Business Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2018 **What do you like best about Kommo?** I like that you can input all customer information in, and sort the pipeline by different categories that are customizable. The calendar section for reminders is extremely valuable when timing out your follow up sales lead calls. Also, simplified enough for anyone to be able to use. **What do you dislike about Kommo?** If you hire a saleperson who does not utilize all functions and input data correctly, you will be missing essential information when they leave the company. So the software does require some monitoring and managing, however it is nice because it is open to customization. **Recommendations to others considering Kommo:** Call and talk with the company and look into videos on this CRM. Company was very helpful when we signed up and set this up. **What problems is Kommo solving and how is that benefiting you?** Keeping track of customer leads and follow ups that can lead to sales opportunity. Also, holding sales accountable in their daily acitivites. ### 38. Excellent software for the management of sales of my business **Rating:** 4.0/5.0 stars **Reviewed by:** Alfred C. | Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Kommo?** I like this system because it is so easy to use, even after the configuration this system practically works only in an incredible way. It is incredible to feel that you have a personal assistant in your business that carries everything for you safely and reliably, it is priceless. This system is quite simple, has an interface that is not overloaded, and is really versatile and intuitive. I like the large number of functions that this software has, since it allows me to integrate it with my emails, it also gives me the possibility to use widgets, and integrate them by means of the API, which allows me to simplify all the processes of my business. This system allows me to send messages to all potential clients through an application within the system instead of logging in and out of other programs. **What do you dislike about Kommo?** Something I can say I do not like is that in some screens, it is difficult to distinguish and see the scroll bars in some cases seems to be non-existent, making some of the controls disappear from my sight and at times it seems that they were hidden. I hope the technical support team can resolve this quickly. **Recommendations to others considering Kommo:** This system allows you to use it during a short test period in which you can enjoy and know all the benefits that this software has for you. Acquiring it now will be a real investment for your company. **What problems is Kommo solving and how is that benefiting you?** Thanks to this system I can have a direct contact with each client in order to have a more efficient lead management. Be able to track all activities including those that are automated. It is amazing how this system unifies all my sales work teams in one person, this with another system is not possible to have it. ### 39. CRM - "for ease of use" **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2019 **What do you like best about Kommo?** this is not as sophisticated as some CRM products I have used and therefore is very easy to use- I like the layout which is easy to navigate around. **What do you dislike about Kommo?** it does'nt have the option to calculate pricing/quotations **What problems is Kommo solving and how is that benefiting you?** For me the best benefit is the calendar reminder - saves me having to add the notes on microsoft and I am always forgetting to follow up on the clients in time. ### 40. amocrm review **Rating:** 5.0/5.0 stars **Reviewed by:** gary m. | mr, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2019 **What do you like best about Kommo?** I like that you can enter all client data in, and sort the pipeline by various classifications that are adaptable. The schedule segment for updates is amazingly important when timing out your subsequent prospective customer calls. Additionally, sufficiently disentangled for anybody to have the option to utilize. **What do you dislike about Kommo?** In the event that you employ a deal individual who does not use all capacities and information effectively, you will miss basic data when they leave the organization. So the product requires some observing and overseeing, anyway it is decent on the grounds that it is available to customization. **Recommendations to others considering Kommo:** Call and converse with the organization and investigate recordings on this CRM. Organization was exceptionally useful when we joined and set this up. **What problems is Kommo solving and how is that benefiting you?** Monitoring client leads and subsequent meet-ups that can prompt deals opportunity. Likewise, considering deals responsible in their every day exercises. ### 41. Extremely buggy product which slows my business. Waste of money and time. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2019 **What do you like best about Kommo?** I liked the demo and the sales person was helpful and experienced to answer all of my questions. Easiness of database import. The number of integrations like Mailchimp, Stripe, Fb, etc looked promising. **What do you dislike about Kommo?** - a poor set of macros for email templates. - lack of tracking events (like you can't see or move users who had read your email to a separated stage). - recurring issues with Gmail server simply blocked my emails to customers and support couldn't fix it for months. - reports section misses read email report information. - finally, the logic of my pipeline was broken, and customers simply got stuck and don't move further with my sales funnel. **Recommendations to others considering Kommo:** instead of working on mobile apps, you better fix the problems with a web version **What problems is Kommo solving and how is that benefiting you?** none ### 42. THE BEST IN THE WHOLE WORLD **Rating:** 3.5/5.0 stars **Reviewed by:** Juan J. | python programmer, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2018 **What do you like best about Kommo?** I manage many accounts for different clients. Since we cannot choose our accounts and they are assigned to designated clients, we need to know how to deal with people. Each client is different and unique, which means you have to adapt to their style and needs. I really rely on amoCRM to obtain client information, using social media management features and progress tracking. This software allows me to launch a campaign and gain leads. This software allows me to communicate effectively with my clients and keeps me on track with the steps to follow. **What do you dislike about Kommo?** Frankly, I think the program offers too many features that can be quite confusing. I haven't tried all the features because I only use the ones that will help me in my work. **What problems is Kommo solving and how is that benefiting you?** Without a doubt, try it for yourself, great program! ### 43. amoCRM is a flexible sales tool **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Kommo?** I am enjoying flexibility of the CRM to adapt to our workflow and organization. We can really shape our leads, pipelines, and contacts to work as needed **What do you dislike about Kommo?** Being still a relatively new CRM, it's not incredibly easy to integrate with other software and tools we're using but I'm sure this will change. **Recommendations to others considering Kommo:** Be patient and take time to shape it into your own workflow **What problems is Kommo solving and how is that benefiting you?** AmoCRM has helped me prioritize leads and stay on top of tasks across the pipleine to close more sales ### 44. amoCRM a winner! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2018 **What do you like best about Kommo?** It's easy to use, and has amazing automations. It's so easy to sue that it's nearly completely automatic, this is hands down spectacular! **What do you dislike about Kommo?** The availability to download your data is only available to the top plan, I think it should be available to all. **Recommendations to others considering Kommo:** It's really easy to set up and test, give it a try **What problems is Kommo solving and how is that benefiting you?** This CRM has provided a simple and easy to use solution for day-to-day sales and customer management. The other CRM that we had been using took too much time and so was not used properly. ### 45. The Crm with AMO **Rating:** 4.0/5.0 stars **Reviewed by:** Anna J. | Project Manager - New Store Development, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2018 **What do you like best about Kommo?** I like that you can track the performance and leads of the sales department and that the crm is iOS friendly. **What do you dislike about Kommo?** The customer support is lacking for users in the US which is important when so many features are available. **Recommendations to others considering Kommo:** It is easy to implement and a value for the money. **What problems is Kommo solving and how is that benefiting you?** With Amo we have gained more organization and follow through with potential customers which has allowed us not miss leads. We can communicate with each other internally and with our customers current and potential all in one system. Saves time and money. ### 46. Simple CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Sam (Bacon) O. | Account Executive, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2018 **What do you like best about Kommo?** the API integration was key for our team. The functionality and interface is clean as well. **What do you dislike about Kommo?** long term sales management could be a tad more difficult **Recommendations to others considering Kommo:** try it! It will be worth it! **What problems is Kommo solving and how is that benefiting you?** helps increate conversion rates ### 47. Simple interface with good functionality **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2018 **What do you like best about Kommo?** It integrates with our in house software and is very user friendly **What do you dislike about Kommo?** Tablet/phone application needs to be improved **Recommendations to others considering Kommo:** Very efficient and user friendly for online leads and following up with its users **What problems is Kommo solving and how is that benefiting you?** Helping us get leads, follow up with clients and increase sales through analyses ### 48. Easy setup, great integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2017 **What do you like best about Kommo?** The setup is pretty easy, support is helpful The integrations with other products extend the power and usefulness the product. The Twilio integration is amazing. **What do you dislike about Kommo?** On some screens, it's hard to see the scrollbars or they are non-existent so some of the controls disappear below your view and are hard to get too. **What problems is Kommo solving and how is that benefiting you?** Contact and lead management. Activity and follow-up tracking, some automation. The key business driver is it allows me as a one-man sales team track a much larger pipeline than I could without the tool. ### 49. amoCRM **Rating:** 4.5/5.0 stars **Reviewed by:** Sitdikov V. | Owner, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2015 **What do you like best about Kommo?** I have a great experience in working with CRM systems. But i have to choose. amoCRM. amoCRM - convenient and low-price system, that allow you to increase you incomes. amoCRM provides you wide amount of functions, which can make your work with customers easier and better. Just try it! We could see activities of every sales manager in dept., could have information about our entire sales dept. Flexible settings, API - integration, built-in widgets - that all make your work process in amoCRM very convenient. I recommend to try amoCRM to everyone, who is interested in profit and business development. **What do you dislike about Kommo?** If you meet some troubles while using amoCRM, just call their customer service. Your problem will be solved in few hours. **What problems is Kommo solving and how is that benefiting you?** I am glad to work with multiple sales funnel , which gives us an analysis on the different areas of sales. Also one of the main advantages is appearance of mobile app. I can control all processec in my sales dept from all over the world. ### 50. Simple and technologically **Rating:** 5.0/5.0 stars **Reviewed by:** Павел . | Генеральный Директор, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2015 **What do you like best about Kommo?** In amoCRM i found something, that was not in the other - it is a combination of simplicity and convenience of interface and functionality. amoCRM system perfectly integrated with my IP telephone , email , website and landing page. **What do you dislike about Kommo?** From the outset there were some technical issues for the integration, but they were quickly solved with the help of the support. **Recommendations to others considering Kommo:** Try it and you will feel the difference. What used to be difficult, it is now easier than ever. **What problems is Kommo solving and how is that benefiting you?** I can equally convenient control the sales teams in my branches and the central office. Information about each customer is in instant access. I see online how closer am i to the goal and I can always make adjustments. I see the performance of each sales manager , and the entire department as a whole. amoCRM became for me the information center and the engine for sales department. The performance of sales managers has increased from 15 to 40 % ## Kommo Discussions - [I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?](https://www.g2.com/discussions/237-are-there-any-set-up-fees-associated-with-amocrm) - 1 comment, 1 upvote - [View Kommo pricing details and edition comparison](https://www.g2.com/products/kommo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+14%3A02%3A20+-0500&secure%5Bsession_id%5D=dd23cd1e-0006-4750-9cd4-f82c9437bb7f&secure%5Btoken%5D=44be54399ab07387771dd85bfaeabf502c0f9ca6a6c12cd4d9946fa5bb1da195&format=llm_user) ## Kommo Integrations - [Data Studio](https://www.g2.com/products/data-studio/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [RD Station Marketing](https://www.g2.com/products/rd-station-marketing/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Kommo Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Kommo Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,580 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,160 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - 4.3/5.0 (2,983 reviews)