Sendoso Reviews & Product Details

I use Sendoso as a BDR to run gifting as part of my outbound cadences, and it makes physical outreach easy to scale. I can send YETI mugs and branded packages to prospects across multiple territories without handling any logistics myself. Tracking delivery lets me time my follow-up emails and calls so they land right after the gift arrives, which has helped me reopen cold accounts and get responses from senior benefits leaders who usually ignore email. Adding a personal handwritten-style note to each send makes the outreach feel thoughtful instead of transactional. Review collected by and hosted on G2.com.

The main downside for me is that some sends depend on the recipient confirming their shipping address. With remote and hybrid prospects, a lot of gifts sit unclaimed, which makes it hard to time follow-ups. Shipping times can also vary depending on the item, so I sometimes have to adjust my cadence around delivery. I’d also love more flexibility in customizing notes and better visibility into whether a gift was actually received versus just delivered. None of these are dealbreakers, but they add some manual tracking on my end. Review collected by and hosted on G2.com.

I like Sendoso's integration with HubSpot and how easy it is to send out items and track them. The variety of items that can be sent worldwide is impressive, even though I only use it in the United States. The customer service is great; I remember receiving a bottle from Sendoso, which was a nice surprise. I appreciate the time saved while sending personalized items like coffee or lunch, enhanced by handwritten notes. The initial setup was super easy and very clear. Review collected by and hosted on G2.com.

Sometimes there's a glitch with the HubSpot integration, which means I can't send directly from HubSpot like I used to be able to. So now, I have to log into Sendoso separately and send directly from their website. It was super easy in the past, but then it stopped working. I've just gotten used to this workaround, but it's the only issue I have. Review collected by and hosted on G2.com.

I use Sendoso for outreach to prospects, and it really helps me stand out in a crowded and hard-worked territory like New York, where my prospects get tons of phone calls and emails. I really like how user-friendly the platform is, saving me time throughout my day. Also, Sendoso's integration with the Amazon store is great because it allows for a very personalized approach, letting you find just about anything you'd want to send. The initial setup process was quick and easy, which I credit to the user-friendly platform interface. I definitely recommend Sendoso, especially for managers of BDR teams looking for that extra nudge to achieve high performance. Review collected by and hosted on G2.com.

Sometimes the amazon feature is down Review collected by and hosted on G2.com.

I like the way the variety of items has grown. The ability to send through Amazon is great too because it lets me personalize gifts further. I have sent flowers to contacts who are grieving pets, gift cards (biggest send) and more just to make sure people know I care about our business relationship. The ability to choose really niche stuff is important Review collected by and hosted on G2.com.

Sometimes the Amazon integration doesn’t work. Or it doesn’t let me pick like protein bars (maybe because it is food). I sometimes wish there was a way to pick a local vendor near the contact. Review collected by and hosted on G2.com.

They keep expanding their offering and functionality. The tool has become more seamless and the options are endless. I like that the gifting options are high quality and that you can order swag on demand. Review collected by and hosted on G2.com.

We work with contractors who do not have the same domain that we have and I am unable to add them to our Sendoso account even though they are an extension of our team. There should be a toggle to allow other domains to join your instance. Review collected by and hosted on G2.com.

There are lots of options and ideas for gifting. The staff is helpful and very willing to answer questions you have. The platform is easy to navigate for the most part. Review collected by and hosted on G2.com.

It feels like you have to plan very far in advance to get things done by a certain time. The items themselves aren't too expensive but when you add the packing and everything else, it can become pricey.

Some of this may also be user error but i dont feel i clearly see the ROI from what i am sending. Review collected by and hosted on G2.com.

I love how easy Sendoso is to use and the variety of gifts I can send. It takes me about two minutes to send a gift, so it doesn’t feel like another tedious step in my job. I just enter a client’s name and email address and choose a gift, and Sendoso does the rest. I also like that I can track whether clients received and used their gifts. I’ve never had an issue with a client being unable to redeem one, so I can send gifts with ease of mind. Sendoso helps me keep deals moving and maintain good relationships with clients, whether I’m sending thank-yous, holiday gifts, or gifts when a deal cycle has gone stale. The setup was really easy, and our internal IT team handled it for me. Review collected by and hosted on G2.com.

Sometimes my clients are hesitant to click on links from Sendoso, so I wish it were easier to embed the links in my own emails. Review collected by and hosted on G2.com.

One of the things I like most about Sendoso is how easy it is to create meaningful engagement with recipients through personalized gifting and direct mail campaigns. The platform streamlines the entire workflow—from choosing gifts to tracking delivery and measuring results—which saves a significant amount of time compared with managing these efforts manually. I also appreciate the integrations with CRM and marketing automation tools, since they make it simple to weave gifting into broader outreach and customer engagement strategies. An unexpected benefit has been how much it helps strengthen relationships and improve response rates through thoughtful, targeted touches that feel genuinely personal rather than transactional. Overall, Sendoso makes outreach more impactful while reducing the administrative effort involved. Review collected by and hosted on G2.com.

One area where Sendoso could improve is the user experience around inventory management and campaign setup. While the platform is powerful, some workflows can feel more complex than necessary, especially for new users. At times, locating specific gifting options or making updates to campaigns can take more steps than expected. Reporting and analytics are useful, but more customizable dashboards and deeper insights into campaign performance would make it easier to measure ROI. Improvements in navigation, search functionality, and overall workflow efficiency would help users get even more value from the platform and reduce the learning curve. Review collected by and hosted on G2.com.

I like how Sendoso acts as an icebreaker with contacts, providing a unique way to say hello or maintain relationships. I also appreciate the catalog of gifts, which lets me include a message as a good icebreaker for initial contacts or reaching out to someone I've been trying to talk to for a while. The ease of use is pretty cool too; it's straightforward to fill out the information, send the gift, and get tracking info and updates. I also like that there are different catalogs for different places around the world, allowing for a variety of gifts accessible through a user-friendly search bar. Review collected by and hosted on G2.com.

I don't really like that there's not really communication if the gift isn't sent to the right place right away. It would be nice if there was something that said this person didn't receive it yet. I wish there was a higher use of spend since there's a $75 limit on the Amazon gifts we send to different countries. I don't like that. Also, I think there could be more gifts added internationally. Review collected by and hosted on G2.com.

I like that I can easily send customers a link or form to fill out their shipping address, making it convenient for them and keeping their personal information secure. I also appreciate Sendoso's marketplace with a wide range of options, including local choices, national brands, and the ability to send our own company merchandise. The marketplace being sorted by category makes it easy to search, and I enjoy seeing what's trending, helping me stay updated with industry favorites. Additionally, having more options beyond just company swag, like offering a nice bottle of wine or cookies, adds a personal touch to customer interactions. The setup process is also straightforward, so I'm up and running quickly. Review collected by and hosted on G2.com.

I wish the integration in Salesforce worked a little smoother. It feels a bit clunky at times and not loading to the right contact. I end up just using the direct web interface on a separate browser, and it's fairly straightforward. Review collected by and hosted on G2.com.