Ping Identity Reviews & Product Details

I like how Ping Identity makes it easy to set up and establish SSO or OAuth connections. The user interface is very user-friendly, which really helps when building out connections. The tree helps me determine the path that authentication needs to take when writing policy flows. Review collected by and hosted on G2.com.

I have had some trouble with using the PingID passwordless agent for Windows desktop. Because of hardening in our environment, I was able to install the agent, but when trying to log in with PingID, no prompt was given to log in to the desktop. Looking at the Ping support documentation, I wasn't finding any helpful info on how to correct it or what might be the problem. Review collected by and hosted on G2.com.

I like Ping Identity because it delivers enterprise‑grade security, frictionless user experiences, and flexible deployment options. It integrates cleanly with both modern cloud apps and legacy systems, provides powerful orchestration tools, and scales reliably in complex environments. Ping gives us a unified identity platform that reduces risk, simplifies authentication, and supports our long-term architecture without locking us in. Review collected by and hosted on G2.com.

I dislike PingOne Cloud because its architecture doesn’t support cross‑region failover, which is a major gap for any enterprise that requires high availability and geographic resilience. In a modern IAM platform, regional redundancy isn’t a luxury — it’s a baseline expectation. Without the ability to fail over to another region, PingOne creates a single‑region dependency that increases operational risk, complicates disaster recovery planning, and limits our ability to meet strict uptime or business continuity requirements. For a system as critical as identity, that’s a deal‑breaker. Review collected by and hosted on G2.com.

Ping Identity offers a comprehensive suite of identity management solutions designed to enhance security and user experience. From authentication to access management, Ping provides tools that cater to the needs of modern enterprises, ensuring seamless integration and robust protection. Review collected by and hosted on G2.com.

I like how Ping Identity combines strong security with a good user experience. Its authentication, SSO, MFA, and identity management capabilities are well suited for large enterprise environments. I also like the direction Ping is taking with passwordless authentication and securing AI and non-human identities. Review collected by and hosted on G2.com.

Ping AM provides a comprehensive authentication suite that covers all the essential features while still being relatively easy to use. It supports industry-standard authentication protocols and modules, including OAuth, federation, SAML, and more. In production environments, the platform has proven to be highly stable. Ping AM also continues to evolve by adopting emerging technologies such as AI agent identity management, which reflects a clear commitment to staying ahead of industry trends. Review collected by and hosted on G2.com.

Upgrades haven’t been very straightforward for us, especially when deploying the Ping suite on our own cluster using custom images. From what I’ve seen, PingOne (cloud identity) provides a much more seamless experience because upgrades are fully managed. By contrast, our on-prem deployments have caused some challenges during upgrades in the past. That said, the support team has been great at helping us work through those issues and get back on track. Review collected by and hosted on G2.com.

I really like Ping Identity for its unified login experience that is super easy to use. This feature helps me and my team save millions of dollars compared to being on-premises. I also found the initial setup to be good, which makes the transition to Ping Identity seamless. Review collected by and hosted on G2.com.

I'm still learning, but I think the release bottleneck is something that needs improvement. When the team is ready to deploy code, there's a lot of back and forth to align on the release date. We don't have the autonomy to go and release without Ping Identity support, and the fact that the team is just one flow at a time is also limiting. Review collected by and hosted on G2.com.

We particularly appreciate the seamless single sign-on experience for our users as well as the robust multi-factor authentication options. The API-first architecture makes integration into our applications very easy. Review collected by and hosted on G2.com.

Nothing significant – occasionally we wish for a more intuitive admin console and faster support responses. Review collected by and hosted on G2.com.

I like Ping Identity's strong technical architecture, which gives me confidence in the company's reliability. The continuous improvement of the product reassures me that we're future-ready and with a company that's committed to growth. I also appreciate the excellent support, which provides peace of mind knowing that Ping's team is there to help us tackle any challenges that arise. Review collected by and hosted on G2.com.

I find the technical complexities in some Ping Identity products challenging. Specifically, the Ping Federate UI and controls are quite complex and require a significant amount of time to master and resolve issues when they arise. Review collected by and hosted on G2.com.

I find Ping Identity to be a powerful enterprise IAM that's great for hybrid environments. It's a great platform, and I trust it in regulated and on-premises industries. I also appreciate that it keeps me employed as a partner due to its complexity in integration, which means it's not a simple plug-and-play, thus providing work opportunities. Review collected by and hosted on G2.com.

I find the product complexity to be a drawback. The initial setup of Ping Identity wasn't easy and required the assistance of a partner, which made it a bit challenging. Review collected by and hosted on G2.com.

I like Ping Identity for its flexibility, which allows me to design and architect solutions based on customer needs. It's user-friendly, which makes the initial setup process smooth and straightforward. Review collected by and hosted on G2.com.

I find the cloud availability in all regions to be lacking with Ping Identity, which is a bit frustrating. Additionally, the lack of HOTP support is something that doesn't work well for me and could definitely use some improvement. Review collected by and hosted on G2.com.

I appreciate Ping Identity for being well understood within our team. The integration with older NHS systems through the ForgeRock-based solution is crucial, as it seamlessly supports our existing infrastructure. Review collected by and hosted on G2.com.

Ping Identity is highly customized to our needs, which makes it quite challenging to support. Supporting such a bespoke system relies heavily on institutional memory, which can be tricky when issues arise. Review collected by and hosted on G2.com.