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Thoughtly

By Thoughtly

4.4 out of 5 stars

How would you rate your experience with Thoughtly?

Thoughtly Reviews & Product Details

Pricing

Pricing provided by Thoughtly.

Flexible Pricing

Starting at $0.05
1 minute Per Month

Thoughtly Media

Thoughtly Demo - Agent Builder
Build customer-facing agents using deterministic script building tools.
Thoughtly Demo - Contact History
Review messaging logs with customers, call dispositions, and run QA tests.
Thoughtly Demo - Phone Numbers
Connect new and existing phone numbers to your Agent. Forward existing calls, or use your current number as Caller ID.
Thoughtly Demo - Integrations
Integrate with your CRM, calendar tools, and more.
How AI Voice Agents Can Transform Your Sales Pipeline
Play Thoughtly Video
How AI Voice Agents Can Transform Your Sales Pipeline
The Future of AI Voice Agents is Here...
Play Thoughtly Video
The Future of AI Voice Agents is Here...
Interactive Demo
Try an interactive demo created by the software seller (right here on G2).
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Thoughtly Reviews (28)

Reviews

Thoughtly Reviews (28)

4.4
28 reviews

Pros & Cons

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Ryan P.
RP
Owner
Information Technology and Services
Small-Business (50 or fewer emp.)
"Innovative Voice Agents with Room for Support Improvement"
What do you like best about Thoughtly?

I truly appreciate Thoughtly's innovative approach in the market for AI voice agents. Learning how to create an agent is not complicated, which makes the platform very user-friendly. The flow chart drag-and-drop feature stands out as it allows me to easily enter text and specify what I need the AI to say, streamlining the process of creating voice agents. Review collected by and hosted on G2.com.

What do you dislike about Thoughtly?

I find the in-call action and post-call actions in Thoughtly to be overly technical compared to the simplicity of creating an agent. It would greatly help if there were more video demos showcasing different use cases to guide users through these more complex processes. Additionally, while navigating the platform is generally straightforward, encountering questions without sufficient support can be a significant hurdle, making it quite a struggle to find necessary assistance. Review collected by and hosted on G2.com.

EN
IT Infrastructure Scheduler
Small-Business (50 or fewer emp.)
"It helped us filter serious sellers !"
What do you like best about Thoughtly?

This has been extremely helpful for our outreach efforts. The integrated AI now handles all the initial calls to homeowners on our behalf, which saves our team a significant amount of time. It also allows us to quickly determine whether a seller is genuinely interested, so we no longer have to deal with junk leads. The calls sound very natural, almost like they’re coming from a real person. Review collected by and hosted on G2.com.

What do you dislike about Thoughtly?

At first, I was hesitant to let AI manage conversations, but it has proven to be quite effective. I do wish there were more options for voice tone, as that would make the experience even better. Review collected by and hosted on G2.com.

LA
Operational resilience officer
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Handling Multiple Clients Nicely with Good Workflow"
What do you like best about Thoughtly?

We are using it for different clients across various industries and it handles everything smoothly. I mostly like how the outbound flows are easy to duplicate and tweak. This is making our workflow tension free because we don't have to build from scratch every time. Review collected by and hosted on G2.com.

What do you dislike about Thoughtly?

The data exporting speed is a little bit slow. It works fine, but when the data is heavy, it takes time to download. If they improve this, the reporting process will be much faster. Review collected by and hosted on G2.com.

AR
E-commerce Growth Manager
Small-Business (50 or fewer emp.)
"Excellent support and easy to use, even for non-tech users"
What do you like best about Thoughtly?

I'm not particularly tech-savvy, but the customer support team at Thoughtly guided me through every step. They patiently explained how to create my first AI agent, and now, just two months later, I have three running live. The interface is straightforward, and both our clients and staff are genuinely impressed by how realistic the AI voices sound. Review collected by and hosted on G2.com.

What do you dislike about Thoughtly?

Setting up your first few agents can involve some trial and error, but the team is consistently quick to offer assistance. Review collected by and hosted on G2.com.

EZ
Affiliate Marketing Manager
Small-Business (50 or fewer emp.)
"Perfect for our franchise network !"
What do you like best about Thoughtly?

What I appreciate most is how it ensures our outreach remains consistent across all our locations. Previously, each franchise managed calls in its own way, which led to inconsistencies. Now, with Thoughtly, the same process is followed everywhere, and it manages high call volumes smoothly and reliably. Review collected by and hosted on G2.com.

What do you dislike about Thoughtly?

It would be helpful to have more options available when exporting reports. Review collected by and hosted on G2.com.

Mark D.
MD
Business Consultant
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Promising Product, Bad Team/Comms/Pricing"
What do you like best about Thoughtly?

It's easy to set up and the agents do a reasonable job when tuned up (for incoming calls, not used for outgoing). Review collected by and hosted on G2.com.

What do you dislike about Thoughtly?

There's a complicated verification process required before you can properly use the platform. I really dislike all the hidden charges that have come to light. It's meant to be 500 credits a month per line, but I'm charged 1000 credits. They're now passing through additional charges (these weren't disclosed at the point of sale). There's going to be loads of these tools, skip this one and wait for one that has a more transparent team. Review collected by and hosted on G2.com.

KJ
Small-Business (50 or fewer emp.)
"Instant Prospect Engagement and Effortless Scheduling"
What do you like best about Thoughtly?

The AI contacts prospects immediately after they express interest and can quickly qualify them. I appreciate that it asks intelligent and natural questions and then schedules meetings directly in calendars. Review collected by and hosted on G2.com.

What do you dislike about Thoughtly?

It would be helpful if a built-in call function could be added in the next update. Review collected by and hosted on G2.com.

ST
Small-Business (50 or fewer emp.)
"Clean, Intuitive Dashboard with Real-Time Insights"
What do you like best about Thoughtly?

The dashboard is clean and easy to use. Even during large campaigns, I can clearly see what is happening in real time. Review collected by and hosted on G2.com.

What do you dislike about Thoughtly?

There are no major issues, but I have noticed some minor UX problems. Review collected by and hosted on G2.com.

CJ
Small-Business (50 or fewer emp.)
"Efficient Applicant Screening That Delivers Results"
What do you like best about Thoughtly?

It quickly screens applicants and collects the information our recruiters need. Review collected by and hosted on G2.com.

What do you dislike about Thoughtly?

It would be great to have more voice variants available, but aside from that, I haven't encountered any other issues. Review collected by and hosted on G2.com.

AD
Mid-Market (51-1000 emp.)
"Instant Student Connection and Efficient Lead Management"
What do you like best about Thoughtly?

It immediately connects with every student who signs up to receive programme information. The calls are made promptly, collect the necessary details, and then direct qualified students to our advisors. Review collected by and hosted on G2.com.

What do you dislike about Thoughtly?

The platform is not very beginner-friendly. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by Thoughtly.

Flexible Pricing

Starting at $0.05
1 minute Per Month

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Per Year
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