--- title: Pendo Reviews meta_title: 'Pendo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1808 reviews by the users' company size, role or industry to find out how Pendo works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1808 scale: '5' date_modified: '2026-07-31' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Pendo Reviews **Vendor:** Pendo.io **Category:** [Product Analytics Software](https://www.g2.com/categories/product-analytics) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,808 ## About Pendo Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employees interacting with? Which are they ignoring? What parts of the product are driving delight or frustration? From these same insights, you can easily set up in-app guides without any coding to drive software adoption, provide support, and generate better leads, right inside the application. With Pendo, you can help your users get the most value from your software so that you can drive growth, efficiently. ## Pendo Pros & Cons **What users like:** - Users appreciate the **ease of use** of Pendo, finding it simple to implement features and engage customers effectively. (202 reviews) - Users value the **seamless integration of analytics and in-app guidance** , enhancing both user understanding and engagement. (165 reviews) - Users value the **seamless integration of analytics and in-app guidance** , enhancing understanding and user engagement significantly. (122 reviews) - Users value the **exceptional customer support** and the intuitive features that enhance user engagement and analytics. (116 reviews) - Users love the **seamless integration** of analytics and in-app guidance in Pendo, enhancing user engagement effortlessly. (99 reviews) - Users find Pendo's **helpful features** invaluable for tracking customer interest and collecting reliable feedback efficiently. (83 reviews) - User Experience (79 reviews) - Easy Setup (77 reviews) - Intuitive (76 reviews) - Value (75 reviews) **What users dislike:** - Users find Pendo lacks **essential features** , hindering user segmentation and complicating survey analysis and management. (67 reviews) - Users face **deletion recovery challenges** with Pendo, wishing for more self-service options to manage their guides. (63 reviews) - Users face a **steep learning curve** with Pendo, finding initial setup and customization confusing and time-consuming. (59 reviews) - Users experience a **steep learning curve** with Pendo, requiring significant time and effort to master the platform. (47 reviews) - Users experience **data inaccuracy** issues with Pendo, leading to frustration and complicating effective usage of the platform. (44 reviews) - Limited Features (44 reviews) - Users find Pendo's pricing to be **very expensive** , especially as their usage increases over time. (42 reviews) - Not Intuitive (41 reviews) - Tagging Issues (39 reviews) - Users face a **learning difficulty** with Pendo due to complex setup and a non-intuitive interface. (38 reviews) ## Pendo Reviews ### 1. Tracks Engagement Effectively, Needs Better Tagging Feature **Rating:** 4.0/5.0 stars **Reviewed by:** Christian B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I use Pendo to track user engagement and see how our user base, across various personas, engages with our products. I find the events tracking, tagging, and the new replay feature interesting. It helps us bridge the gap in getting feedback from our actual users, which is particularly challenging for us as a B2B company. Additionally, I also use Pendo for creating dashboards. **What do you dislike about Pendo?** The tagging is pretty tedious. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to track user engagement, understand user personas, and manage user sentiment through event tracking, tagging, and the replay feature. It helps bridge the gap in user feedback for our B2B company. ### 2. Confusing interface. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Cosmetics **Reviewed Date:** May 24, 2026 **What do you like best about Pendo?** What's capable of it. But terrible how it does it. **What do you dislike about Pendo?** Pretty much the whole interface. You use non estabilished names for things, the interface is clunky and confusing. In my company douzens of people needed training on Pendo but we end up always pinging the same person because it's just work learning your software. **What problems is Pendo solving and how is that benefiting you?** Stats on the product. But we didn't use it enough because how not many people could work with it. ### 3. Comprehensive Insights and Session Replay That Drive Better Product Decisions **Rating:** 5.0/5.0 stars **Reviewed by:** Ansley P. | Digital Content Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** Provides comprehensive look at our data that also gives us insights that inform product decisions. I love Session Replay because I’m able to deep dive issues and see first hand what users see! **What do you dislike about Pendo?** Sometimes it can be difficult to know where to start with so much functionality. **What problems is Pendo solving and how is that benefiting you?** We use Pendo to gain insights (no code!) into user behavior on our site. Right now, we’re also in the process of integrating Pendo with our mobile app. What used to be a blind spot in our data is now filled with meaningful information, along with tools that help us turn those insights into action. ### 4. Simple Yet Effective for Product Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Pulkit C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I like that Pendo helps me identify the product areas where adoption is low, which is really useful for analytics. I also appreciate using Pendo as an in-app communication tool. What stands out most for me is that it's simple and easy to use. **What do you dislike about Pendo?** Sometimes the tagging loader doesn't load, which is frustrating. When I'm trying to tag a page or feature, it doesn't show the overlay menu to tag features. Recently, the initial setup has become problematic, requiring me to use a snippet to load a tagging menu. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to identify low adoption product areas and for in-app communication. ### 5. User-Friendly with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Hayley R. | CS Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Pendo?** I use Pendo for client engagement and product analytics. I like that it's very easy to use, and the support is great. I also value the workflows and guides; guides allow us to engage with clients, and workflows let us see the exact behavior of clients. The initial setup was relatively easy. **What do you dislike about Pendo?** I think Pendo could focus less on AI and more on developing more sustainable features. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for client engagement and product analytics, providing a play by play of client activity and engaging with them where they are. The workflows and guides help us see exact client behaviors. ### 6. Streamlined In-App Guidance & Effective for User Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Raghuram V. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Pendo?** The customer support team stands out as one of the best — they are prompt, patient, and consistently provide clear guidance whenever issues arise or clarification is needed. Integration with Pendo was straightforward, especially for embedding product analytics and in-app guidance. While there’s a slight learning curve for new users, the platform becomes intuitive over time, and the setup process is largely self-serve after the initial stages. One of the strongest features is the ability to create in-app guides and run NPS surveys without needing code deployments. Overall, Pendo has been a valuable addition to our product toolkit — especially for improving user engagement and closing the feedback loop efficiently. **What do you dislike about Pendo?** The platform currently lacks robust in-app filtering and sorting options. This makes it harder to drill down into specific user segments or behaviors directly within the interface, adding friction to analysis workflows. There’s no native feature to identify users who have opted out of NPS surveys. This limits visibility into survey engagement gaps and makes it difficult to understand the full response context. Pendo does not automatically exclude or manage decommissioned accounts, which can lead to inflated or misleading user data unless handled manually. **What problems is Pendo solving and how is that benefiting you?** 1. Clear visibility into product usage: Helping feature prioritization based on actual customer behavior 2. In-App NPS Survey: Helps gather sentiment without engineering support. 3. Guides and updates on What's New: Helping the Documentation team educate users faster without Engineering team support again. ### 7. Streamlined Onboarding with Intuitive Features **Rating:** 5.0/5.0 stars **Reviewed by:** Frédéric S. | Content Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I use Pendo for onboarding new users and it helps experienced ones perform their tasks efficiently without any friction. I like its ease of use and the conditional split feature that makes it easy to build different paths based on what the user selects. The installation of the snippet is easy, and the tagging feature and pages, although they take time, are also easy. **What do you dislike about Pendo?** The AI used to create guide **What problems is Pendo solving and how is that benefiting you?** I use Pendo for onboarding new users and helping experienced ones perform tasks efficiently. It prevents users from getting lost on a complex UI and wondering where to click. ### 8. Game changer for businesses who want to learn how their software is being used **Rating:** 5.0/5.0 stars **Reviewed by:** Christian A. | Sr Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Pendo?** I really appreciate being able to combine data analytics with customer in-app engagement, all through a no-code solution. This integration makes it much easier for me to manage both aspects without needing to write any code. **What do you dislike about Pendo?** To track features, you need to manually tag them. While this isn't difficult, it does add an extra step whenever you release something new. That said, Pendo has improved significantly and now makes tagging much easier with its tagging suggestions, which I find myself using quite often. **What problems is Pendo solving and how is that benefiting you?** As a fast-growing startup, it's important for us to make the most of our available resources. Pendo provides us with the data we need to make more informed, data-driven decisions that we can confidently support. We are able to track how these decisions impact our users and observe their adoption over time. Additionally, we use Pendo to gain insights into our users' needs through in-app engagement guides. ### 9. Effortless User Insights, Superb Support **Rating:** 5.0/5.0 stars **Reviewed by:** Felicia Z. | VP, Partnerships and Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Pendo?** I like that Pendo is very easy to use and offers great support resources. I enjoy using Pendo for creating pathways and understanding user journeys on our platform. It helps us a lot with creating upvoting and downvoting for product enhancements, which drives our development calendar. I also like that we can run NPS through Pendo and integrate it with Slack for almost immediate notifications, allowing us to intervene with negative experiences or build a champion pipeline with promoters. From what I've heard, it was very easy to get started and set up. **What do you dislike about Pendo?** Sometimes I have to refresh several times to get the data to populate correctly, which seems related to caching, but it does eventually upload and be correct. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to truly understand user experiences, enhancing platform engagement and usability. It's easy to use with great support. We lever upvoting for product enhancements and integrate NPS with Slack to manage feedback proactively. ### 10. My Experience with Pendo **Rating:** 5.0/5.0 stars **Reviewed by:** Omkar G. | Business Analyst, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Pendo?** We have integrated our softwares with Pend. We track users and their activity using pendo which helps us in refining our user experience. Pendo is very valuable for my organisation. I like the response time and their service the best. **What do you dislike about Pendo?** It would be even more beneficial if there were more out-of-the-box integrations available. Which includes applications like Pipedrive, Apollo.io, and Semrush. **What problems is Pendo solving and how is that benefiting you?** Pendo's analytics mechanisms is been giving my businesses actionable data for making improvements to the products. This is leading to higher customer satisfaction in my organization and increased revenue. We have also used its Guide feature to create multiple walkthroughs and nudges in our product to help our users get familier with all the features of our product ### 11. Comprehensive Analytics and Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Dale J. | Senior Product Manager - Data and AI, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Pendo?** I appreciate the excellent support provided by Pendo, as well as their regular release cadence with new features. The AI enabled natural language analytics is a standout feature for me. Even though the initial setup was challenging at times, the extensive documentation was really helpful, and I could always find answers to my questions. **What do you dislike about Pendo?** Better integration between track events and web analytics **What problems is Pendo solving and how is that benefiting you?** Pendo provides visibility to user behavior and engagement data, aiding in better decision making. It enhances in-app product marketing and offers useful walkthroughs. ### 12. Love it! As a product manager, it can be set-up to give so much insight to help our customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Bill P. | Sr. Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Pendo?** From client side event tracking to notifications. From the resource center to pin point survey segmentation all built into one product. Built I NPS guides to easily tracking events and feature usage across the app. Segment account and users who doing or what is not being used at all. **What do you dislike about Pendo?** I like to be able to exclude sites based on account attributes. So we could send in an attribute of say internal = true and the have them excluded from customer data. The exclusion how we have it set-up for internal production sites could be improved upon **What problems is Pendo solving and how is that benefiting you?** - Segmented product notifications if you are an admin we can share release information to your role/job rather then just to everyone. - Feature tracking and measuring the results of our efforts to help customers. - NPS are our customer really happy or not? - Product success metrics for new feature usage. ### 13. For the love of guides **Rating:** 5.0/5.0 stars **Reviewed by:** George J. | Senior Growth Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2025 **What do you like best about Pendo?** I'm a heavy user of Guides, and the launch of embedded guides has been a game changer as well. Overall a great product that has helped us at Beekeeper with our Product Led growth efforts, and scaling certain initiatives quickly in an almost self-serve process without the dependence of engineering/product deployment. Once you master using the custom code block, anything is possible. And if you're looking to support, onboard, engage with your customers the Pendo Resource Center is a very versatile product, which now enables multiple teams across our org to recruit, support, and engage with our customers directly. Improving customer satisfaction, webinar attendance, and lowering customer support tickets. **What do you dislike about Pendo?** The lack of A/B testing out of the box for guides is currently one of the drawbacks, however I know that this is currently in Beta testing, and eager to get my hands on it. The verdict isn't out yet if this will work well for us, as we don't currently use Pendo as our main analytics tool. Managing translations of the Resource Center is a process however, and I would love to see some improvements here. **What problems is Pendo solving and how is that benefiting you?** Helps us to communicate, engage, onboard, and guide our customers to product discovery, user research, adoption, and overall engagement. ### 14. Pendo: Streamlines User Behavior Tracking with Ease **Rating:** 4.5/5.0 stars **Reviewed by:** Sai G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I use Pendo for tracking user behavior and replaying scenarios, which helps a lot in troubleshooting support issues and understanding how heavily features are used within our application. I particularly like the dashboards because they provide quick visualization of the metrics we need to track. The setup was relatively easy to medium, which was manageable for us. Overall, I'm quite satisfied with Pendo. **What do you dislike about Pendo?** Knowing what other events can be triggered and utilized efficiently **What problems is Pendo solving and how is that benefiting you?** I use Pendo for tracking user behavior and replaying scenarios, which helps in troubleshooting support issues and understanding heavy usage within the application. ### 15. Intuitive Insights, Easy Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Nicole T. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I use Pendo for client usage and it allows me to see what areas or features people might be struggling with. I find Pendo very intuitive and I really like the reporting dashboards and custom landing homepage. These features help me see what features people are using or struggling with. I also found the initial setup of Pendo to be very easy. **What do you dislike about Pendo?** The case sensitivity with usernames. **What problems is Pendo solving and how is that benefiting you?** Pendo allows me to see what areas or features people might be struggling with, and its reporting dashboards help me track which features are used or challenging for clients. ### 16. Effortless Data Insights, Minor Tagging Hurdles **Rating:** 4.5/5.0 stars **Reviewed by:** Kelly W. | Principal Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I use Pendo for guides and analytics for my apps which helps me understand user adoption and product use. I like that I can get the data I need without allocating development resources. I appreciate how Pendo aids in understanding user behavior. **What do you dislike about Pendo?** Tagging is cumbersome and requires some technical knowledge about the app. The hardest part of the initial setup was internal reviews and approvals because of data privacy and regulatory requirements. **What problems is Pendo solving and how is that benefiting you?** Pendo helps me understand user adoption and product use, and it allows me to get the data I need without allocating dev resources. ### 17. Working smarter made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | Business Development Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Pendo?** From a sales point of view, being able to identify clients that are undeniably getting huge value out of our product has been incredible. My outreach activity is more successful and being able to guide people using their live data on how they can get even more out of the product with additional modules feels more like I'm giving them friendly advice rather than upsetting. Getting started was very easy because we had an internal champion and the benefits were obvious and since first being introduced it's become a standard part of my tool bag. Every time I speak to a client, I open up Pendo. **What do you dislike about Pendo?** Being able to generate reports in our branding rather than Pendo's would make creating usage reports a lot faster and mean I could offer what feels like a bespoke account management service in seconds rather than spending an hour. Funnel reports are exceptionally powerful to highlight efficiency to our clients. Unfortunately, they show every client so I have to be really careful how I share the info. Being able to anonymize all but 1 firm to show comparisons would be the ideal but I appreciate this might be my lack of knowledge rather than a gap in the product. **What problems is Pendo solving and how is that benefiting you?** Previously I could only see what parts of our product clients were using in a low level of detail. Now I can see a much finer level of detail and, more importantly, how well they are using the system. Being able to say to businesses that our clients take on average x minutes to complete y task has been incredibly powerful and then being able to find clients that have achieved beyond that to use as a referral... Incredible! I don't know what I'd do without it! ### 18. Powerful Insights with a Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick N. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I use Pendo to create guides and resource centers which makes it easy to show users how to use our products in the right places. I like the data analytics feature the most. I also enjoy the ease of use and the dashboards are quite helpful. The initial setup was extremely easy. Overall, I think it's an excellent product. **What do you dislike about Pendo?** It is so powerful that there is a learning curve. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to create guides and resource centers, helping users understand our products better by showing them how to use them in the right places. ### 19. Easy-to-Use User Insights with Minor UI Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** tina g. | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I like that Pendo is easy to use and I don't need a lot of tech resources to put tagging into place. **What do you dislike about Pendo?** The Pendo modal when in-app sometimes gets in the way of the UI. Sometimes I can't get to the right item to tag. I would like the ability to minimize it so I can tag, then reopen it or move it around when I want to. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for getting user behavior data, understanding what users are doing. It's easy to use and doesn't require many tech resources for tagging. ### 20. Insightful Product KPI Tracking, Needs Easier Tags **Rating:** 4.5/5.0 stars **Reviewed by:** Amber K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I really appreciate Pendo for providing KPI and insights, which are crucial for my role as a Product Manager. It's easy to use, making my tasks more manageable. I also like how simple it is to share and generate reports, which boosts efficiency in our operations. **What do you dislike about Pendo?** Feature tagging and maintenance is tiresome, and identifying corporate naming structures along with maintaining and understanding new metrics takes more time than I'd like. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to identify key KPIs and user journey friction, helping me prioritize strategically. It's easy to use, generate, and share reports. ### 21. Simplifies Change Management with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Paul N. | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I really like Pendo's intuitiveness and simplicity in maintenance, which is excellent. The analytics within the platform are strong, and we're considering expanding it into other modules Pendo offers. The initial setup was incredibly straightforward, helped by a supportive onboarding team. It's been a breeze maintaining the system, as we got certified for long-term use. Everything in the platform has been pretty straightforward. **What do you dislike about Pendo?** The early iterations of new ideas start off simple. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for change management and guiding users through new applications, helping with digital adoption across our enterprise applications. ### 22. Powerful Analyses with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Roger Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I like how easy it is to set up tags and install Pendo in the application. The ease of configuration allows me to use the tool without relying heavily on code developers, which makes it much easier to do what I need without having to prioritize space on the roadmap or negotiate with teams for deployment. **What do you dislike about Pendo?** Price **What problems is Pendo solving and how is that benefiting you?** I use Pendo to obtain analytics data about the usage of my application and understand how users utilize our tools together in their journey. It also facilitates conducting targeted surveys. ### 23. Excellent Support, Needs Improved Tagging Update Process **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer H. | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I use Pendo for behavioral analytics, and it really helps me see what users are doing. I also find the Pendo employees to be a standout feature—they are always helpful, kind, and very knowledgeable. I've had a lot of issues tagging and with PII, and the staff has been incredibly supportive in helping me navigate these challenges. **What do you dislike about Pendo?** I'm having issues with having to update tags and PII. When things change in my software, they often break the tags. **What problems is Pendo solving and how is that benefiting you?** Pendo helps me see what users are doing, providing valuable behavioral analytics insights. ### 24. Effortless Analytics with Outstanding UI and Support **Rating:** 5.0/5.0 stars **Reviewed by:** emranoor r. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I use Pendo for analytics and session replay. It helps me understand user churn and retention and pinpoint reasons for user rage clicks. I like the user interface and appreciate the support. I also like the Novus AI agent, which will help me get product instance into Pendo automatically. The initial setup of Pendo was easy. **What do you dislike about Pendo?** Sometimes tagging can be manual and naming convention hygiene can be improved. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for analytics and session replay. It helps me understand user churn and retention and pinpoint reasons for user rage clicks. ### 25. Essential for In-App Guidance with Insightful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Manuela H. | Director of Learning and Development, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I like using Pendo for in-app guidance, as it helps users navigate the platform workflows by linking resources and guides effectively. I appreciate the great data insights it provides, which inform us about user adoption, identify pain points, and highlight workflow improvements we need to make. Also, the initial setup of Pendo was easy. **What do you dislike about Pendo?** Nothing **What problems is Pendo solving and how is that benefiting you?** I use Pendo to provide in-app guidance, which helps users navigate platform workflows by linking resources and guides. It also gives great data insights, informing us about user adoption, pain points, and necessary workflow improvements. ### 26. Insightful Analytics and User Guidance Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Krisha Z. **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I like that Pendo allows our customers to gather analytics about their customer usage and provides guides to assist them along the way. It's a clean tool for our customers, helping to educate their end users throughout the experience while using the app. **What do you dislike about Pendo?** It's not really a Pendo issue, but being an OEM, our end users don't get to utilize all of the features that Pendo offers or what's coming with AI. **What problems is Pendo solving and how is that benefiting you?** Pendo allows our customers to gather analytics about their customer usage and provides guides to assist them. ### 27. Boosts Analytics with Key Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Brian M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I like using Pendo for Session Replay and Feature Tagging, which are really helpful for understanding our customers. The Time to Value is also something I appreciate, making it valuable to see what works or doesn't bring value. Initial setup was easy once engineering had the capacity to install it. **What do you dislike about Pendo?** Tagging and Performance/Speed **What problems is Pendo solving and how is that benefiting you?** Pendo helps us see if people are using our product, identify if they're struggling with workflows, and track the most visited pages and features, enhancing our understanding of customers and the value brought by our offerings. ### 28. Pendo is great but still needs to smooth out some of its limitations. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** May 25, 2026 **What do you like best about Pendo?** I enjoy creating the guides and I am happy that it is a priority for my company. **What do you dislike about Pendo?** There is a lot of repetitive work when I need to have similar guides but not exactly the same. For example feature guides that appear on the pages and also can be activated from the resource center. **What problems is Pendo solving and how is that benefiting you?** Honestly - the number 1 problem it is solving is giving me a job. There is not much to write about the product now, but there is a lot of work analyzing the use of the help center and creating feature guides. ### 29. I hve to develop usign AI a lot of thngs Pendo should b already providing in terms Data Analysis **Rating:** 3.5/5.0 stars **Reviewed by:** Gisah V. | UX Designer, Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Pendo?** create guides to collect feedback from the product. **What do you dislike about Pendo?** its very limited and not easy to use. For example, to analize a guide with more tha 20k coments, we have to export an CSV, we can't even filter the guibe by answers previously, we have to export everything and the filter outside the tool, generating workarounds. **What problems is Pendo solving and how is that benefiting you?** I don't know. ### 30. User-Friendly with Insightful Analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Dante P. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I find Pendo very user-friendly and appreciate that it is non-developer dependent. I use it for analytics and session replay, which helps me understand analysis and see how users interact with the site. I also value the path analysis feature because it gives me an image of what users are doing. **What do you dislike about Pendo?** It's sometimes overwhelming to know where to go, and it would be nice to have a prompt to type into and start a flow. **What problems is Pendo solving and how is that benefiting you?** Pendo helps me understand user interactions with our site and provides analytics insights. ### 31. Easy to Use, Powerful Insights with Session Replay and Data Explore **Rating:** 4.5/5.0 stars **Reviewed by:** Qiyang X. | Product Insight Lead, Relay, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** Pendo is very easy to use. My favorite feature is Session Replay, because it lets me see how users are interacting with Relay. Data Explore is also very helpful for getting more insights. **What do you dislike about Pendo?** I hope there’s a way to gather survey responses more easily. Also, if there’s an option to provide insights on poll responses, that would be great. **What problems is Pendo solving and how is that benefiting you?** Pendo helped me create an onboarding workflow that reduced time to value from 27 days to 4 days. It also saved time overall and allowed more execution to happen. ### 32. Versatile Platform with User-Friendly Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Joel K. **Reviewed Date:** November 17, 2025 **What do you like best about Pendo?** I use Pendo for in-product analytics, feedback management, and customer communications, which efficiently caters to our wide-ranging functionality needs. I love that Pendo provides a super-easy way to deliver specific messages to our customers without requiring technical intervention. Its platform is exceptionally easy to navigate for analytics, and my team finds it more user-friendly than other options like Google Analytics. The breadth of problems Pendo solves within one ecosystem is remarkable; without it, we would need to manage three or four other services to achieve similar functionality. I greatly appreciate the variety of ways Pendo allows us to interact with our customers and view their journey in a centralized manner. This consolidates our processes, enhancing our efficiency and providing significant value. **What do you dislike about Pendo?** I find the lack of a 'read-only' access option for user accounts problematic. It creates unnecessary access across the company, limiting my ability to control who sees what information. Additionally, constant updates and changes in the account management and success teams disrupt consistency and continuity, making it challenging to resolve issues promptly. I also needed more hands-on technical assistance during the initial setup to avoid early mistakes, which Pendo did not adequately provide. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for easy in-product customer messaging and analytics, eliminating the need for multiple services and simplifying customer journey management. ### 33. Effortless Integration with Minor Compatibility Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Alison K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I use Pendo for customer guides onboarding and support, and I like how it's quick to implement these customer guides. I appreciate the easy integration with our program and how fast it is to implement changes and collect user data. The initial setup was also easy. **What do you dislike about Pendo?** The conflict with another 3rd party app we use. They don’t play well together. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for customer guides onboarding and support. It is quick to implement customer guides and allows us to implement changes and collect user data fast. ### 34. Empowers Analysis with Insightful Replays, Needs Tagging Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I find the replays feature in Pendo really interesting, especially when solving canceled test workflows and observing customer behaviors and journeys. I'm also looking forward to creating more customer segments for cohort comparisons. **What do you dislike about Pendo?** Tagging seems to be cumbersome because it is a manual process. It seems that some sort of automation could be a future improvement. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to overcome workflow challenges and integration problems, track ideal customer journeys, and create more precise customer segments for analysis. Replays help solve workflow issues and understand user behavior. ### 35. Detailed Usage Analytics That Help Improve Our Product **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Pendo?** Ability to track detailed usage analytics to further improve the product. **What do you dislike about Pendo?** It would be neat to hide pages and items in the menu that I don't use. Integration with JIRA Product Discovery would also be great (or maybe it exists and I just don't know how to use it fully haha) **What problems is Pendo solving and how is that benefiting you?** Helps understand what features in my product that our users are using, and where they might be confusion or pain points. Additionally, it helps with informing users of new features using various overlay and guide features. ### 36. Powerful Product Insights That Drive Better Decisions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Pendo?** Pendo is a great way to gain insight into how our products and platforms are being used. Those insights help empower product decisions, keep us focused on the most important work, and confirm that what we build is having the intended impact. **What do you dislike about Pendo?** Tagging can be difficult. The Pendo tagging aid has been great, but we still run into challenges in some areas of our product because it takes a lot of time to set everything up correctly. **What problems is Pendo solving and how is that benefiting you?** We’re able to understand how the features we ship are being used, and we can ensure that both leadership and the product team are aligned on what success looks like. It also helps us see which features are performing well and where the biggest opportunities lie. ### 37. Empowers Data-Driven Decisions with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Hardy S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I use Pendo for understanding product data, which helps me make the right strategic decisions. I find the Guides, Analytics, and Sentiments features particularly valuable as they provide data to make informed product decisions. The initial setup of Pendo was quite easy, and so far, everything has been good. **What do you dislike about Pendo?** Nothing **What problems is Pendo solving and how is that benefiting you?** I use Pendo to understand product data for strategic decisions, learn user experience through session replay, and identify dead clicks and unfinished tasks. Guides, Analytics, and Sentiments provide data for making the right product decisions. ### 38. Empowers User Insights with Simple UX **Rating:** 4.5/5.0 stars **Reviewed by:** Syed A. **Reviewed Date:** November 14, 2025 **What do you like best about Pendo?** I find the dashboards in Pendo genuinely helpful for connecting user behavior to product outcomes, as they showcase usage trends through a variety of widgets, making it easier to align stakeholders. The funnel feature is essential for understanding the user's journey and ensuring smooth progress through various stages. Pendo's walkthroughs are invaluable for user education and engagement, simplifying the onboarding process and increasing overall user interaction. I appreciate the Net Promoter Score (NPS) system for effectively gauging user sentiment, providing direct feedback to drive improvements. The initial setup of Pendo was remarkably effortless, which was a great relief. Additionally, Pendo plays nicely with tools like JIRA, further enhancing its utility in my workflow. **What do you dislike about Pendo?** I find it challenging when collecting feedback from various sources because I want to be able to combine them in one view. It's important for me to clearly differentiate the sources of feedback and have thematic organization similar to what is available in the NPS tab. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for understanding user behavior, onboarding, and increasing engagement, while aligning stakeholders. Dashboards display usage trends, walkthroughs enhance user education, and NPS captures customer sentiment effectively. ### 39. Low-Code Setup and Powerful Analytics for Client Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Pendo?** The ease of installation and configuration, mostly the ability to track pages and features without needing the assistance of the engineering team The fact that Pendo serves as both an analytics tool and a tool to communicate with clients and guide them in our app. **What do you dislike about Pendo?** The limitations with behavioral segments: they can only be used for reports but cannot be used to define the audience of a guide. Creating a guide targeted towards users who exhibit a specific behavior is thus more complex. The lack of flexibility for data explorer charts (some charts are unavailable based on the type of data, only 10 data elements can be displayed on the graph) A specific license is required to be able to export data to an external BI tool and perform more advanced reporting **What problems is Pendo solving and how is that benefiting you?** We have a broad product and clients from different industries whose needs vary depending on their phase of operations or their context (contractor, operator, healthcare organization). Pendo allows us to prioritize features and bug fixes based on page/feature usage, conduct discovery activities for specific usage scenarios that we have observed or analyze a specific flow and identify potential pain points. ### 40. Effortless User Engagement with No Dev Hassles **Rating:** 5.0/5.0 stars **Reviewed by:** Pendo U. **Reviewed Date:** November 11, 2025 **What do you like best about Pendo?** I really enjoy Pendo's ease of use, which requires no involvement from the development team. As a product person, I rely heavily on development velocity and release frequency to reach clients, but with Pendo, I don’t need to depend on these factors to achieve my goals. The platform is intuitive, allowing me to execute my tasks efficiently without waiting for development updates. Additionally, the ability to plan and use guides and tooltips effectively facilitates user interaction and adoption, solving many challenges related to reaching users easily. Overall, my experience with Pendo has been very positive, with the setup being smooth and hassle-free, and I haven’t encountered any major issues. This combination of factors has made Pendo incredibly valuable to my work, earning it my highest recommendation score of 10 out of 10. **What do you dislike about Pendo?** Nothing yet **What problems is Pendo solving and how is that benefiting you?** Pendo solves the problem of reaching users and increases adoption with ease, requiring no development involvement. As a product person, I can focus on client engagement without relying on development velocity and release frequency. ### 41. Excellent Support, Vital Analytics with Minor Cookie Concerns **Rating:** 4.5/5.0 stars **Reviewed by:** Karin C. **Reviewed Date:** November 13, 2025 **What do you like best about Pendo?** I appreciate the valuable usage analytics tracking Pendo provides for our commercial software products, which helps us gather seamless information about feature usage. This data is instrumental in making informed product decisions about features that are succeeding, those that aren't, and areas where additional training or expansion might be needed. Without Pendo's insights, clear decision-making would be challenging. A standout aspect of Pendo is the exceptional support from their team, including dedicated customer support representatives and technical account managers. This level of support significantly enhances our experience with Pendo. Additionally, Pendo's training resources are excellent, enabling us to effectively onboard new data analysts and have them proficiently working with the tool within a month. **What do you dislike about Pendo?** I'm frustrated by the issue where users who decline functional cookies cannot be tracked by Pendo. This not only prevents us from tracking important user behavior but also limits users' ability to engage with feedback mechanisms and in-app guides. It creates significant problems for us, and having a solution that remains compliant with regulatory requirements while maintaining basic Pendo functionality for all users, regardless of their cookie preferences, would make a big difference. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to gain seamless feature usage insights, guiding product decisions and optimizing training efforts. It provides clear data for strategic planning without which decision-making would be unclear. ### 42. Empowers User Understanding with Continuous Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Chris d. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I appreciate the commitment Pendo shows to its customers. They want us to succeed, which helps us utilize their product more fully. I also value how Pendo helps us understand our users better, fix UX issues, and provide guidance on the fly when needed. **What do you dislike about Pendo?** There are a few issues where the AI doesn't quite understand what we are doing. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for tracking user behavior, identifying trouble spots, and providing in-the-moment user guidance, which enhances our understanding of users and helps fix UX issues. ### 43. Powerful Insights with User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa E. **Reviewed Date:** November 13, 2025 **What do you like best about Pendo?** I love how easy Pendo is to use, which greatly enhances my experience with the platform. Its inclusion of both product data insights and interactive guides is incredibly valuable, allowing for a more comprehensive understanding and navigation of our workflow. The product also excels in its recording capabilities, which I find truly amazing as it helps me identify pain points with ease. By being able to delve into specific user actions, I gain detailed insights that are more specific and granular than just looking at overall data, which is crucial for understanding user behavior and improving our platform. **What do you dislike about Pendo?** I have experienced challenges with the setup of features or new reports and tags on Pendo. I found myself needing support, suggesting that the process might not be as intuitive or user-friendly as it could be. Additionally, some aspects of this setup involve coding, which can be a barrier for users who may not have technical expertise. **What problems is Pendo solving and how is that benefiting you?** I find Pendo makes platform activities visible, offers valuable product insights, and allows me to identify user-specific pain points easily. ### 44. Web guides are very much customisable. The issue is with mobile guides. Need custom html for mobile. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** July 09, 2026 **What do you like best about Pendo?** Product features intro flows. Feature tracking. Analytics. **What do you dislike about Pendo?** Cant customise mobile gudies since there's no option to add custom code. **What problems is Pendo solving and how is that benefiting you?** Easy to Interact with client logic using custom code to customise product requirements. ### 45. The Pendo tools are easy to use and learn and the teams are great to provide guidance & direction. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** June 25, 2026 **What do you like best about Pendo?** Ease of creating content and good user eperiences **What do you dislike about Pendo?** The way the MAU's are counted when you have multiple applications that our users access. **What problems is Pendo solving and how is that benefiting you?** Getting our content to our users and Pendo makes it easy to create and get to. ### 46. Actionable Customer Insights That Drive Adoption **Rating:** 4.0/5.0 stars **Reviewed by:** Valeria R. | Senior Customer Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Pendo?** What I like the most about Pendo is that it provides real actionable insights about customer behavior within the product. Those are very valuable to evaluate and analyze adoption. **What do you dislike about Pendo?** What I dislike about Pendo is that in many cases, it is not user friendly. Sometimes the menu is confusing and it requires training to be able to understand it. **What problems is Pendo solving and how is that benefiting you?** I can clearly see how the users are navigating the platform and the pop up notification and guides help with marketing efforts to commercialize new products. ### 47. All-in-One Product Hub That Simplifies Feedback and Guides **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Pendo?** I appreciate that Pendo serves as a one-stop shop for all my product-related questions, from gathering feedback to tracking product usage. Pendo makes it simple to keep everything centralized. I also enjoy how interconnected all the features are, which makes creating guides especially easy. **What do you dislike about Pendo?** I find Pendo's analytics to be somewhat limiting. Although the platform is designed to be self-serve so that non-technical users can set up events and similar features, our company has struggled to configure it properly. Additionally, it doesn't let me analyze the data in the ways I would like without having to create segments, even for a one-time data extraction. **What problems is Pendo solving and how is that benefiting you?** The main feature I appreciate most is the new Pendo Listen, which I use primarily to centralize all product feedback. I love how it categorizes feedback in the same way we track our events, making it much easier to locate feedback related to specific product areas. This has significantly reduced the manual effort required to track down feedback. ### 48. Effortless Guide Creation, Powerful Customer Insights **Rating:** 5.0/5.0 stars **Reviewed by:** LaTobia A. **Reviewed Date:** November 11, 2025 **What do you like best about Pendo?** I really appreciate how user-friendly Pendo is when it comes to building guides, walkthroughs, and tooltips for our customers. It allows me to easily modify a public guide if I make a mistake, without the need to take it down and reconfigure everything, which saves me a lot of time and effort. This ease of use significantly enhances the adoption and marketability of our features, especially since not everyone reads emails. Another aspect I admire about Pendo is the comprehensive range of research and reports it offers. I can pull detailed performance data on guides, track customer engagement from first-time use to frequently visited features, and examine how customers navigate our product. Additionally, the integration with Salesforce enriches our customer data, enabling us to be better prepared and provide more targeted information and awareness. The seamless integration makes Pendo feel native to our product, enhancing the overall user experience. Moreover, Pendo simplifies the promotion of our products in a way that aligns perfectly with our brand, adding to the native and intuitive feel of our offerings. **What do you dislike about Pendo?** I wish Pendo had a way to retrieve accidentally deleted guides without needing to contact support. While Pendo support is fast, it would be more convenient to handle such recoveries on our own as admins. The issue arises when guides are mistakenly deleted during cleanup efforts, making the process cumbersome. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for increasing feature awareness and adoption while understanding customer needs through analytics. It helps my team see which features are effective and aids in future strategic planning by providing insights into customer segmentation and feature stickiness. ### 49. Efficient Messaging and Analytics with Intuitive Use **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I use Pendo for guides and analytics, and I really find it valuable for getting messaging out quickly and seeing utilization for our core workflows. I like that it's easy to use, and it allows me to see who clicks into things. The guides and webinars are also features that I appreciate. **What do you dislike about Pendo?** I need to understand better reporting. Easier to segment and tag. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for guides and analytics, which help me get messaging out quickly and see utilization for our core workflows. ### 50. Effortless Notifications, Eager for Expansion **Rating:** 4.5/5.0 stars **Reviewed by:** Alyssa S. **Reviewed Date:** January 14, 2026 **What do you like best about Pendo?** I really like how easy it is to create guides with Pendo. It's also worth mentioning that setting it up was easy and quick. Additionally, I find the ability to segment customers by various characteristics extremely helpful. I'm looking forward to expanding our use of Pendo's capabilities in the coming year because it has a lot to offer that we haven't leveraged yet. **What do you dislike about Pendo?** Nothing comes to mind outside of their siloed support groups. We have struggled to work with someone that can help with additional features while understanding our existing setup. **What problems is Pendo solving and how is that benefiting you?** Pendo allows me to quickly present information to customers within our platform, where they're already engaged. It eases creating guides and offers valuable customer segmentation by characteristics. ## Pendo Discussions - [Which integrations does Pendo support?](https://www.g2.com/discussions/integrations-0d945a1b-6d44-4202-97e3-b771b8c3f56b) - 2 comments, 2 upvotes - [How can I participate remotely in a PUG?](https://www.g2.com/discussions/how-can-i-participate-remotely-in-a-pug) - 1 comment, 1 upvote - [why is it so difficult to export reports](https://www.g2.com/discussions/why-is-it-so-difficult-to-export-reports) - 1 comment, 1 upvote - [What is one cool thing you figured out in Pendo?](https://www.g2.com/discussions/what-is-one-cool-thing-you-figured-out-in-pendo) - 1 comment, 1 upvote - [How do I change the badge for the resource center](https://www.g2.com/discussions/how-do-i-change-the-badge-for-the-resource-center) - 1 comment, 1 upvote - [View Pendo pricing details and edition comparison](https://www.g2.com/products/pendo-io-pendo/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+02%3A08%3A43+-0500&secure%5Bsession_id%5D=c3049cbd-3f58-43f6-9fc4-c3aa0aa14077&secure%5Btoken%5D=33e2de46e6243606e8a88ffac33f83d54440701f0b087d76063a99b2f92ce6ba&format=llm_user) ## Pendo Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Android Studio](https://www.g2.com/products/android-studio/reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Sprout Solutions](https://www.g2.com/products/sprout-solutions-philippines-inc-sprout-solutions/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Pendo Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Identification** - Demographics - User Segmentation - Geolocation **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **User Analysis** - Survey Implementation - Data Analysis **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Dashboard - User Path Tracking - User Activity History **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Other** - User Data - Site Search Reporting - Load Time Monitoring - Campaign Tracking - E-Commerce - Promotional Messages - Administration Alerts **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Visitor Information** - User Identification - Search Box **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Pendo Alternatives - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,033 reviews) - [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) - 4.4/5.0 (1,074 reviews) - [Smartlook](https://www.g2.com/products/smartlook/reviews) - 4.6/5.0 (837 reviews)