ON24 Reviews & Product Details

I appreciate ON24 for its interactive features that enhance audience engagement during webinars. The platform's ability to integrate multimedia presentations seamlessly with real-time interaction tools, like polls and Q&A sessions, makes it invaluable for hosting informative and engaging virtual events. Review collected by and hosted on G2.com.

One aspect of ON24 that could improve is the user interface, which can sometimes feel outdated and not as intuitive as some other webinar platforms. This can make setting up and managing live events more challenging, especially for new users who are not yet familiar with the platform's features. Review collected by and hosted on G2.com.

The complete customization and branding piece in any way you can think of. Do you want your logo there? You can do it! Do you want your branding colors there? You can do it! And so much more! We also love how easy the platform is to learn and navigate... ON24 really makes our job easier. Review collected by and hosted on G2.com.

Some of the features "freeze" on us, such as moving from slide to next slide in presentation mode. We have done all the necessary steps to make sure the slides are uploaded appropriatly. Still have not got to the bottom of that! Review collected by and hosted on G2.com.

Ease of Use and Implentation: ON24's platform is user-friendly, making it easy for presenters to share their screens, respond to questions, and adjust content based on live feedback.

Comprehensive Guides: There are detailed guides available, such as the step-by-step ON24 webinar guide" and "ON24 webinar guide," which provide thorough instructions on setting up and executing webinars.

Audience Feedback: The platform allows for audience feedback at the end of webinars, which can be viewed in reports, helping to improve future events4.

Support and Training: ON24 offers training sessions and quality assurance packages to ensure successful events.

Customer Support: Users appreciate ON24's customer service, which supports the entire webinar process and provides training for customers. Review collected by and hosted on G2.com.

Syncing Issues: There can be delays in syncing registrants to Marketo, which can be frustrating when trying to manage and track webinar participants.

Manual Work: There is a significant amount of manual work involved in setting up and editing webinars, especially when converting them to on-demand or semi-live formats. Review collected by and hosted on G2.com.

What I like best about ON24 are all the options I have to engage with our audience during a webinar. This can be live, simulive or On demand. Next to that, I like that we can design/ brand the audience console how we want to. There are lots of options/widgets you can add which will either be to engage with your audience or to generate leads. And finally, I like all the reporting options I have in ON24 Review collected by and hosted on G2.com.

What I dislike is that they also offer some cool modules which I would expect to be part of the webinar solution, but that they are not. For instance Forums or Breakout rooms. I would have loved to see these as a part of Webcast Elite instead of separate modules that you have to purchase. Review collected by and hosted on G2.com.

ON24 provides a complete webinar experience to keep our audience engaged while providing an extremely easy to use format that is simple for both the attendees and presenters to use. I love the ability to change the appearance to our fit our business, add resources to an event in several formats, customize polls/surveys. The automated email reminders are extremely useful, freeing up my valuable time before the event so I can be fully prepared to present.

The resources available to me from ON24, to guide you through any kind of event are plentiful, easy to understand and a great way to host events in ways we hadn’t originally planned. We love the On-Demand option! They offer great support team, and they are quick to resolve issues. Review collected by and hosted on G2.com.

I wish our PowerPoint slides could have animation within an On24 event. I'd also like to have a pointer feature or the ability to draw on the presentation slides while presenting. Review collected by and hosted on G2.com.

Using ON24 streamlines and simplifies the process of hosting webinars, but the subscription our team has also allows us to automatically create additional AI-generated content to use in the promotion of our content, including engaging nurture pages and written content that can easily be repurposed across multiple channels. Review collected by and hosted on G2.com.

From a development standpoint, a lot of what I've used in ON24 is pretty out-of-the-box, without a lot of room for much customization. I would like to be able to get more creative with the nurture pages specifically, or even host them on our website rather than as a subdomain to have more control over the presentation. Review collected by and hosted on G2.com.

ON24 is the best webinar platform out there. There are lots of things to like about it... when you have a live or sim2live webinar, it automatically converts to on-demand... your links don't change. All of the options to make the webinars interactive. It's fairly easy to set up webinars. The customer support is great. Integrates with HubSpot. Review collected by and hosted on G2.com.

The feedback i've received is people don't like you can't have the speaker's face on screen on sim2live and on-demand. They also don't like you have to call in to record... they'd rather use their computer. Review collected by and hosted on G2.com.

I don't really find anything about this program to be redeeming considering the other Webinar softwares I've used. The only thing I like is the slide preview feature really. Review collected by and hosted on G2.com.

The presenter view is so cluttered and hard to navigate compared to other systems I've used. I happened to use it twice this week with two different event providers and it had issues both times. When the webinar started, my mic just stopped working and I had to manually switch to another mic. It was working perfectly fine literally the minute before the event started and all of a sudden it stopped after muting and coming off mute. Nothing changed physically regarding my hardware. Then on the second webinar, the screen sharing feature would not function. I had no issue during pre webinar testing and no issue on the webinar the day before. When I tried to share entire screen, it kept failing. It would show my screen was sharing in a little box at the bottom but nobody could see. It was embarassing both webinars to have the system just fail on me both times in one week when nothing was wrong during the pre-session dry-run both times. I have not had issues like this with other webinar softwares. I will also say the virtual background feature is terrible and does not wrap the head very well. Review collected by and hosted on G2.com.

A lot of functionalities when designing the in-webinar experiences. A lot of integrations that are valuable to my work, such as with Salesforce and Marketo. Review collected by and hosted on G2.com.

While the new design changes gave users more modules to use on registration pages, it took away a lot of freedom of designing. The software decides the colors of each section of the page based on the theme you choose, so, in other words, you can't decide if you want a dark or a light mode. There's also no choice to add CSS to it. These issues are very big if you take into consideration the price you pay for the platform.

Support via chat is non-existent. I've been trying to fix an issue with my registration page (it keeps choosing light mode for me) but the AI keeps asking me to rephrase and linking to unrelated articles. Review collected by and hosted on G2.com.

The most helpful functionality is the transactional emails and the integration of the webcast setup to feed details into the emails for title, time, etc. Another excellent thing is, the folks at support@on24.com are amazingly responsive and easy to work with. Review collected by and hosted on G2.com.

It would be great for tutorial text bubbles to pop up when an error occurs to let users know how to resolve. For example today I tried several times to upload into the Presentation Manager an .mp4 file. It took 45 mins for the upload and a progress bar crept along giving the % of completeness but just as the status bar said 100%, it then changed to "No file has been uploaded yet." Trying over and over took up hours in my day. Finally I filed a support ticket and learned the max file size is 2 GB. Review collected by and hosted on G2.com.