--- title: Microsoft Dynamics 365 Connector Reviews meta_title: 'Microsoft Dynamics 365 Connector Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 24 reviews by the users' company size, role or industry to find out how Microsoft Dynamics 365 Connector works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 24 scale: '5' date_modified: '2026-05-05' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Microsoft Dynamics 365 Connector Reviews **Vendor:** Softphone.it **Category:** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace) **Average Rating:** 4.2/5.0 **Total Reviews:** 24 ## About Microsoft Dynamics 365 Connector The Dynamics Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside Microsoft Dynamics using the PureCloud Embeddable Framework. This solution allows having PureCloud embedded inside Dynamics so always visible and accessible whatever interaction is managed by the agent. ## Microsoft Dynamics 365 Connector Reviews ### 1. A Connector For Your Outlook, CRM and Calendar **Rating:** 4.0/5.0 stars **Reviewed by:** Vidit Jain J. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2023 **What do you like best about Microsoft Dynamics 365 Connector?** Operation, Collaboration & Integration: MS Dynamics Connector has improved and streamlined my business operations & collaborations with data synchronization and workflow automation. Its seamless integration of MS apps like Outlook, CRM and Calendar has made my job very easy. With this I don't have to worry about switching between these apps again n again has now I have all the apps in one place. **What do you dislike about Microsoft Dynamics 365 Connector?** MS Dynamics Connector is very helpfull and fruitfull in integrationg the MS apps but to use and implement it you should have some technical expertise and it may require learning curve. Also it is limited too MS apps only you can't use it with apps other than microsoft. **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** MS Dynamics Connector has solved my problem of switching between multiple MS Apps like Outlook, CRM & Calendar. It helped to integrate all these apps in one place which has improved my business operations and productivity. By automatic data synchronization it has eliminated our manual data entry challenges and has saved our time and improved data accuracy. ### 2. Get connected to your customers, Helps manage your data seamlessly **Rating:** 4.0/5.0 stars **Reviewed by:** Valentina G. | Software Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Microsoft Dynamics 365 Connector?** It integrates easily with Outlook without installing anything extra. In addition, it integrates easily with Calendar and CRM and this enhances collaboration with teams and customers. This has in return improved how we relate wit our customers which has resulted in improved work operations. Without forgeting, automation of workflows has also contributed to increased production as well as customer satisfaction . Works perfectly with any modern browser hence does not limit one on the type of browser to use. It also works well on mobile phone and this keeps the sales team updated on their customers. It is great assets to both customer relations team and accounting as both get customer information realtime and cordinate to ensure that customers are attended to effectively. It enables integration with Microsoft Dynamics 365 CRM Web API which to me is an added advantage as you get to do more for your customer thus satisfying their needs. It is easy to implement and frequency of use is unlimited. You can customize it to meet your organization need **What do you dislike about Microsoft Dynamics 365 Connector?** Lacks training materials for new users Has a long learning curve It is quite pricey It only works with Microsoft tools **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** It has eased the way customers reach to us as they only need to create a ticket detailing their issue and then the issue is taken on our side for a solution. Automation of workflows has eliminated manual data entry and search which has increased accuracy and efficiency in solving customers issues. It as helped with integrating CRM, Calendar, Emails, Outlook to mention just few, and so one does not have to keep switching between these apps. Synchronizing of this data has made it is easy to serve our customers as their data can be retrieved easily ### 3. Lack of Customization features **Rating:** 2.5/5.0 stars **Reviewed by:** Norman L. | Chairperson, Leisure, Travel & Tourism, Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Microsoft Dynamics 365 Connector?** The Microsoft Dynamics Connector are not useful and beneficial, for integrating Microsoft applications. There is a bit of a learning curve and some technical expertise required to use it provides solutions to users. The interface for data is not user friendly and customization is costly overall there is no reason to dislike this connector. **What do you dislike about Microsoft Dynamics 365 Connector?** On the hand while the Microsoft Dynamics Connector does provides integration capabilities and streamlines business operations there are a drawbacks to consider. The system doesnt seamlessly integrate with applications making collaboration and data sharing across platforms challenging. **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** The user interface may be confusing for users requiring them to invest time in overcoming the learning curve. As for the problems it is not capable to solves the Microsoft Dynamics Connector which manage and synchronize data between our CRM and ERP systems. This process is too much time taking. ### 4. Microsoft Dynamics Connector Is a Reliable and Accurate Connector for CRM, Outlook and Other Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Renato B. | Chief Finacial Officer, Research, Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Microsoft Dynamics 365 Connector?** Microsoft Dynamics Connector has been a powerful connector that makes our works easier and boosts flexibility. Microsoft Dynamics Connector is fast in processing and fulfilling placed orders. Increased efficiency on performance. Excellent customer service. It's easy, simple to use and implement. Provides room for integration and customization to accommodate dynamics in business processes. **What do you dislike about Microsoft Dynamics 365 Connector?** Microsoft Dynamics Connector has been so powerful. The software workability is beyond expectations. **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** This software has enabled fast,timely and effective order processing and fulfilment. It has been powerful and simple to manage. ### 5. Microsoft Dynamics Connector - A platform to connect customers globally! **Rating:** 4.0/5.0 stars **Reviewed by:** Aashita R. | Application Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 03, 2024 **What do you like best about Microsoft Dynamics 365 Connector?** Microsoft Dynamics Connector is an easy to use platform which helps me to solve customer's technical issue globally. The customers have an ease of creating tickets, seeking support. It comes with a numerous features that makes the task to be done in a concise way. It is easy to integrate with any operating system. **What do you dislike about Microsoft Dynamics 365 Connector?** There is a lack of resources to learn about MSD for any new user. It should come with ample training material to get started. Also, it is on a bit higher end for price as compared to it's competitors. **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** I am in technical support engineer. I use MSD connector to solve the customer's issues globally. It offers a platform where the customer creates a ticket explaining the issue and that can be taken up by any engineer to solve it. ### 6. Improves the way manage customer data **Rating:** 4.5/5.0 stars **Reviewed by:** Kowsalya S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Microsoft Dynamics 365 Connector?** This connector allow me to integrate and view the customer records in multiple products like outlook, calendar and CRM. Even I don't need to depend on desktop as it works with any browser and mobile. In simple words Dynamics Connector give extra edge to your office 365 product. **What do you dislike about Microsoft Dynamics 365 Connector?** The licencing cost is more and initially I felt complex to maintain lead details but over time it was fine. **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** The customer data synching between CRM, calendar and mailbox was time consuming task but after the implementation of Dynamics Connector it become easier as it automatically synchronice with the CRM. ### 7. Microsoft Dynamic Connector: Best Tool for Manage Data **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul R. | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Microsoft Dynamics 365 Connector?** The Microsoft Dynamics Connector allows to Integrate allows to integrate multiple products like calender,outlook. This tool is very easy to createrules for messages. **What do you dislike about Microsoft Dynamics 365 Connector?** Nothing to dislike about this product however license is more, but this can not be consider as dislike as this is negligible and this tool is very useful **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** It was very time-consuming for data sync between Calender and outlook, but after using Microsoft dynamic connector it automatically sunc data. and it is simplifies the workload ### 8. Connector Simplifies Workflow for our CS and Sales Ops **Rating:** 4.5/5.0 stars **Reviewed by:** Peter B. | Director of Logistics, Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Microsoft Dynamics 365 Connector?** Easy to create rules for message, email and lead filtering and directing to different points of contact on our teams. Helped streamline setting up new meetings with clients and create simple email templates for our different teams to use to streamline their work days. **What do you dislike about Microsoft Dynamics 365 Connector?** Some challenges with email and image formatting and sending attachments to customers and clients. **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** Simplifying workloads especially on the email front for our customer service and sales teams. ### 9. Microsoft Dynamics Connector review **Rating:** 3.5/5.0 stars **Reviewed by:** Tarun G. | Lead Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Microsoft Dynamics 365 Connector?** It helps to stablish quick and easy integration between various Microsoft family products. It is quite helpful and easy to use. It is easy to install and provide lots of features and having good customer support. **What do you dislike about Microsoft Dynamics 365 Connector?** This product is not available to integrate Microsoft family products with other products. **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** Microsoft Dynamics connector is helping to integrate different Microsoft family products. We have used it for connecting Microsoft Dynamics 365 with sharepoint and office 365 ### 10. Unleashing Connectivity with the Microsoft Dynamics Connector **Rating:** 5.0/5.0 stars **Reviewed by:** Shivam S. | Test Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Microsoft Dynamics 365 Connector?** It provides customization options, allowing businesses to tailor the integration to meet their specific needs. **What do you dislike about Microsoft Dynamics 365 Connector?** In some cases, there are performance issues such as slow synchronization or delays in data updates between connected systems, impacting the overall efficiency of operations. **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** It allows for the automation of workflows between Dynamics CRM and other systems, reducing manual intervention and improving overall operational efficiency. ### 11. MDC - Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sagar G. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2023 **What do you like best about Microsoft Dynamics 365 Connector?** Microsoft offers Dynamics 365, an excellent programme for managing your business. Being a part of Microsft isreally benificial because it gets integrated with other MS office application. **What do you dislike about Microsoft Dynamics 365 Connector?** there is nothing which i dislike, when you will use this product you will love it **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** The software is good and user friendly and my entire team always happy to have this product. ### 12. Good CRM operations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2023 **What do you like best about Microsoft Dynamics 365 Connector?** Dynamics proved invaluable for streamlining our support and CRM operations. Its user-friendly interface in handling case statuses and efficiently addressing issues significantly elevated our responsiveness to customer inquiries, resulting in heightened satisfaction levels. The software has proven to be an exceptional asset for our accounting office, with the trustworthy Microsoft brand consistently delivering optimal results and providing excellent customer support. **What do you dislike about Microsoft Dynamics 365 Connector?** It takes some training to get up to speed on all functions. **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** interconnected CRM, ERP, and productivity ### 13. Dynamics connector is the best way to brings the dynamics CRM to inbox **Rating:** 4.5/5.0 stars **Reviewed by:** Sagar S. | Area Service manager, Consumer Electronics, Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Microsoft Dynamics 365 Connector?** It includes sender information like email, phone number **What do you dislike about Microsoft Dynamics 365 Connector?** I don't think so that there's anything to dislike about the dynamics connector **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** It's helpful in getting the information of the sender ### 14. Its a good tool for any leads for sales **Rating:** 3.5/5.0 stars **Reviewed by:** julie d. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Microsoft Dynamics 365 Connector?** Especially for different locations inquiries on Salesforce which populates information such as phone#, email address, and other helpful information for the Region Managers to be more agile. **What do you dislike about Microsoft Dynamics 365 Connector?** The interface of data isnt very user friendly and to make a report out of the data becomes challenging. To customize the data, its a bit expensive. **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** it helps populating valuable information on opportunities. ### 15. Behavior **Rating:** 3.0/5.0 stars **Reviewed by:** sameera r. | Team Lead - ERP Support, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2023 **What do you like best about Microsoft Dynamics 365 Connector?** improve customer relationships, and customer experience, increase productivity and sales **What do you dislike about Microsoft Dynamics 365 Connector?** Lack of Transparency. Microsoft does a great job with documentation and communicating with its audience. ... Cost. ... Complexity. ... **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** it makes communicating internally, as well as with customers, much easier. ### 16. Microsoft Dynamics connector G2 **Rating:** 3.5/5.0 stars **Reviewed by:** Muhammad Hammad S. | Associate Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Microsoft Dynamics 365 Connector?** This connector will be helpful for all customers to provide that solutions to users that they are experiencing. It will also better customer service. **What do you dislike about Microsoft Dynamics 365 Connector?** I think its a best for connector to provide a better solutions to users. So, not disliking anything about that. **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** It will be used in improving the customer service. And is also increased the productivity. ### 17. Stephanie's Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Microsoft Dynamics 365 Connector?** All of my information comes in to help me get the whole picture of my customer at a given time. **What do you dislike about Microsoft Dynamics 365 Connector?** I currently do not have any complaints or dislikes **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** Microsoft Dynamics 365 is bringing data over to fill in vital information we need to do our job on a daily basis. ### 18. An usefull tool for Cloud storage **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Microsoft Dynamics 365 Connector?** Its simple enought to use interface, its simple but very comprehensive. **What do you dislike about Microsoft Dynamics 365 Connector?** At the time of writing this reviews i really have no complaints pertaining the tool. **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** It have allow my team to be connected even when working from home. ### 19. To stay connected with your customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Abbas B. | Functional Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2022 **What do you like best about Microsoft Dynamics 365 Connector?** It helps in to filter out records. We can easily access to multiple records. We can filter out actuve connections and non-active connection. It helps us to work efficiently. **What do you dislike about Microsoft Dynamics 365 Connector?** When we connect it with power apps it requires licenses. The environment is limited to devices. When it comes to power apps it should be easy accessible to all devices **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** We are working on bar codes scanner for our customers. By using power apps and connector. ### 20. Link between outlook, calendar and dynamics365 **Rating:** 4.5/5.0 stars **Reviewed by:** Ahemad H. | System Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2021 **What do you like best about Microsoft Dynamics 365 Connector?** Ms dynamics connector connect all mails and meeting and dynamics. Integration is so easy. This can used in any browser and also in mobile device. Automatically synchronize calendar items from Outlook to CRM. **What do you dislike about Microsoft Dynamics 365 Connector?** As such I feel there no reason to dislike Microsoft dynamics connector. Yeah but, It is very costly for the user. **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** I am the new user to the microsoft dynamics connector. This connects everything at once place that is the best part of it. ### 21. The Connect which never stops connecting **Rating:** 4.5/5.0 stars **Reviewed by:** Nadeemur Rehman C. | Product Excellency Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Microsoft Dynamics 365 Connector?** The option to connect with any product to do 2-way integration **What do you dislike about Microsoft Dynamics 365 Connector?** we still dot net framework to use the application. **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** We have integrated the system with onsite POS applications. ### 22. The one of the best connector. **Rating:** 4.5/5.0 stars **Reviewed by:** Nadeemur Rehman C. | Director of Product Management, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Microsoft Dynamics 365 Connector?** The option to connect with any application. **What do you dislike about Microsoft Dynamics 365 Connector?** Need Dot net frame to work with and also low on performance. **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** We have integrated the ERP with POS machines. ### 23. It was quite easy and nice tool **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2022 **What do you like best about Microsoft Dynamics 365 Connector?** It's simplicity and less need of coding. **What do you dislike about Microsoft Dynamics 365 Connector?** The process of configuration of this tool is quite different than other tools **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** I have made different electronic reports using this tool ### 24. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Microsoft Dynamics 365 Connector?** Can. Connect to multiple systems with minimum efforts **What do you dislike about Microsoft Dynamics 365 Connector?** Need certain level of special skills and knowledge **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** Integrate with other systems ## Microsoft Dynamics 365 Connector Discussions - [What is Microsoft Dynamics Connector used for?](https://www.g2.com/discussions/what-is-microsoft-dynamics-connector-used-for) - [What is Microsoft Dynamics 365 Connector used for?](https://www.g2.com/discussions/what-is-microsoft-dynamics-365-connector-used-for) - [View Microsoft Dynamics 365 Connector pricing details and edition comparison](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-02+19%3A04%3A11+-0500&secure%5Bsession_id%5D=15d80314-6fbc-4536-8540-2d392889a7f5&secure%5Btoken%5D=8e15f38c4ec766be49fea15c355b13a32464b71fabb73b5c17224151895e01f3&format=llm_user) ## Microsoft Dynamics 365 Connector Features **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making