# FormCrafts Reviews **Vendor:** nCrafts **Category:** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder) **Average Rating:** 4.8/5.0 **Total Reviews:** 15 ## About FormCrafts Formcrafts is a drag-and-drop form builder that can be used to make contact forms, surveys, quizzes, payment forms, support tickets forms, and much more. You can use math formulas and integrate with Stripe, making Formcrafts ideal for making payment and order forms. We also have support for scoring and conditional logic, allowing you to make amazing quizzes. You can get detailed field insights on all your responses, which makes Formcrafts a perfect survey tool. ## FormCrafts Pros & Cons **What users like:** - Users appreciate the **ease of use** of FormCrafts, finding it simple and customizable for their needs. (4 reviews) - Users praise the **friendly and helpful customer support** of FormCrafts, enhancing their overall experience and satisfaction. (2 reviews) - Users value the **high level of customizability** in FormCrafts, allowing tailored solutions for their specific needs. (2 reviews) - Users value the **flexibility** of FormCrafts, praising its continuous improvements and adaptable design options for various needs. (2 reviews) - Users value the **seamless integration** with Salesforce, enhancing productivity and streamlining their custom order processes. (2 reviews) - Organization (2 reviews) - Simple (2 reviews) - Affordable (1 reviews) - Automations (1 reviews) - Users praise the **ease of use and robust features** of FormCrafts, appreciating its seamless integration and flexibility. (1 reviews) **What users dislike:** - Users find the **time-consuming aspect** of FormCrafts frustrating, often needing to restart to achieve desired outcomes. (1 reviews) ## FormCrafts Reviews ### 1. Very Satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Vahan Y. | Technical Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about FormCrafts?** We've been using formcrafts for more than a year now and it does the job perfectly. We use formcrafts to collect custom order requests from our partners and submit the request into saleforce. After looking in the market formcraft was the best solution for us, specially in terms of integration with salesforce. Easy to use, design and deploy. In addition the solution is in constant improvement, the customer support team is effective, they listen to us and take into consideration our request. The new app has been improved a lot and given more flexibility in the design area. A several integration features has been added too **What do you dislike about FormCrafts?** In the previous version the page design had some limitations in terms of layouts and sizes which is now fixed with the new version **What problems is FormCrafts solving and how is that benefiting you?** It allows our partners to communicate with us through forms by sending their custom order requests which is automatically submitted into salesforce ### 2. Nice and Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Nandini G. | Article Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about FormCrafts?** It is simple to use, does the needful quickly, very much customizable. Even their tech support is very friendly and helpful. **What do you dislike about FormCrafts?** Nothing. I just love it. All five stars from my side **What problems is FormCrafts solving and how is that benefiting you?** We used it in our small homerun business to make customer feedback and payment forms and it was very simple and seamlessly got integrated with my payment application. ### 3. An Essential Tool for Streamlining **Rating:** 5.0/5.0 stars **Reviewed by:** Mari M. | Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about FormCrafts?** Form Crafts has been a game-changer for our ticketing system. The platform is intuitive and user-friendly, allowing us to create custom forms that fit our needs without hassle. The drag-and-drop functionality makes designing forms quick and straightforward, even for those who aren't tech-savvy. What stands out the most is the seamless integration with our ticketing system, significantly reducing the time it takes to gather information. The data collected is well-organized, making it easy for our team to access and respond to tickets efficiently. The automation features have cut down our manual processes, saving us time and resources. Customer support has also been top-notch; the response has been prompt and helpful whenever we've had questions or needed guidance. Form Crafts has genuinely enhanced our productivity, and I can't imagine managing our ticketing system without it. Highly recommended for any team looking to improve their ticketing and form management processes! **What do you dislike about FormCrafts?** I don't have much to say, we are really happy with it. **What problems is FormCrafts solving and how is that benefiting you?** We did not notice any issues. They provide outstanding customer service. ### 4. The most flexible and good looking formbuilder **Rating:** 5.0/5.0 stars **Reviewed by:** Marc S. | Breath therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about FormCrafts?** Formcraft is by far the best and most flexible formbuilder. I have used it for ages now, often looked for an even better one but never found any. Formcraft wil line out possible awnsers in a line, were other builders often place them each in a following row. That way the form is much more compact. Keep up the good work! **What do you dislike about FormCrafts?** No dislikes to mention about formcraft ! **What problems is FormCrafts solving and how is that benefiting you?** Offer a good looking (color) personalised form. ### 5. Simply the best **Rating:** 5.0/5.0 stars **Reviewed by:** Ty D. | Director Tech and Design, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2024 **What do you like best about FormCrafts?** The user experience is delicious. Its easiest way to create a form in less than a minute. Formcrafts is a perfect balance between simple experience and robust featureset. I use it everyday and I've tried every competitor. Nish is always prompt to answer questions-- formcrafts is a hidden gem. **What do you dislike about FormCrafts?** I can't find anything in formcrafts that I don't like. **What problems is FormCrafts solving and how is that benefiting you?** It solves the problem of collection of tickets and information from customers and internal staff. ### 6. User friendly and powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel J. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about FormCrafts?** It's great to have a form software that can be connected to external data sources to load data from a spreadsheet file or similar, while its easy to manage and simple to use. **What do you dislike about FormCrafts?** An integration with Notion would be very helpful. **What problems is FormCrafts solving and how is that benefiting you?** Connecting forms with external data sources, providing a simple yet powerful forms tool. ### 7. Ease with Analytics and Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about FormCrafts?** The best part is ease and customizations with variety of built in features. You can get anlyatics and even integrate it with google analytics etc. You can also integrate strip and other apps and tons of options likw drag and drop, building multip step forma and validations and all makes it all in one choice. With all this you can utilise them in research, apps or anywhere. I have used it in one of our app and I recommend it. **What do you dislike about FormCrafts?** Pricing and a little bit learning curve. For adapting advanced features I had to spent some time on it. **What problems is FormCrafts solving and how is that benefiting you?** We had to built multi step form and data driven from it should be used for analytics so we utilized it and it also helped us in getting payments from stripe. ### 8. Simple to use, works well **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about FormCrafts?** We have been using FormCrafts for close to two years now. We started with it in our after-sales team but it is now used all over our business. The software is easy to use, a breeze to set up and has not kicked up any serious errors yet. Their team is always responsive when we do have questions and respond within a few hours. Everything a small software company should be. No complaints. **What do you dislike about FormCrafts?** Genuinely can't think of any serious issues. Functionality that we originally wanted has been added since we started using the software. No complaints. **What problems is FormCrafts solving and how is that benefiting you?** Generating sleek and responsive forms with connections into our other software products (for us, mostly Zendeks & Hubspot) ### 9. Endless options **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about FormCrafts?** The conditional logic. I'm building out a quote request form and being able to have the customer self qualify and walking them through the steps is going to be helpful. **What do you dislike about FormCrafts?** Sometimes I feel like I have to start over to make it do what I need. **What problems is FormCrafts solving and how is that benefiting you?** I'm excited to implement and have the form live. ### 10. FormCraft Seamlessly sends forms to other applications **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah G. | Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2023 **What do you like best about FormCrafts?** The Zendesk Integration with FormCrafts is crucial for our business. Setting up the forms are simple and easy and allow us to have customized interactions with our customers. **What do you dislike about FormCrafts?** I wish Formcrafts had more integration and flexibility with some of the form types. Can be difficult to size properly if you have surrounding html column elements. **What problems is FormCrafts solving and how is that benefiting you?** It solves the problem of having our Form requests go into Zendesk without building a custom API that is time consuming. We tried this route and it didn't work as seamlessly as the FormCrafts solution. ### 11. Easy to use, but very capable form builder! **Rating:** 5.0/5.0 stars **Reviewed by:** Corey W. | Customer Relations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about FormCrafts?** What I like best is the the tools to build the form are very intuitive, easy to understand without needing to read lots of documentation. Their tech support is very helpful in helping with best practices during the build. **What do you dislike about FormCrafts?** The only thing I dislike is that the user guide gives you enough to get started but does not go to a deeper level to help understand more about the features. But the tech support makes up for that. **Recommendations to others considering FormCrafts:** Like any software, use the trial first. They give you 20 days with all features, which lets you get a good feel for capabilities. **What problems is FormCrafts solving and how is that benefiting you?** I chose FormCrafts to help in the transition of moving customer support requests to Zendesk. My customer has a contact form on their website that sends customer requests to 1 of 30 email addresses based on the customer's location. I need to move these requests to Zendesk but not all at once, but rather one region at a time. This meant I needed to route the support request to an email address or to Zendesk based on the region the customer selected on the form. FormCrafts handles this perfectly with Conditions, a simplified if - then statement. ### 12. User Friendly Form **Rating:** 5.0/5.0 stars **Reviewed by:** Meghavi Patel,M.Env, L. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2020 **What do you like best about FormCrafts?** This form is very easy to use. I do not consider myself a tech or computer savvy person, but I had no trouble using and customizing this form. The customer service provided by this FormCrafts is excellent. My questions were answered quickly, and I was always satisfied with the help I received. **What do you dislike about FormCrafts?** There is nothing I disliked. I faced a few glitches while using the forms, but when I notified customer service they were fixed right away. No red flags here! I will recommend Form Crafts to all of my friends. **What problems is FormCrafts solving and how is that benefiting you?** I wanted to create a foster and adoption application for an animal rescue organization that I founded. The forms allowed me to collect information from potential applicants. ### 13. Excellent Form for Wordpress Websites! **Rating:** 5.0/5.0 stars **Reviewed by:** Madeline M. | Webmaster, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2019 **What do you like best about FormCrafts?** We have used Formcraft to produce contact forms, customer order forms, feedback forms, and even payment forms. The best thing about Formcraft is definitely the payment form. Through integration with other apps like Paypal, we used the form to accept customer payments. We were able to view orders that were being tracked through the analytics in the dashboard. The FormCraft dashboard displays information regarding the number of submissions that were submitted. **What do you dislike about FormCrafts?** The FormCraft is a wonderful application and I have no complaints, but the only thing I dislike is the limitations with the autoresponder system. There are other applications that allow you to schedule emails but FormCraft does not allow the ability to do so yet. **Recommendations to others considering FormCrafts:** I recommend FormCrafts to anyone searching for a robust WordPress form at an inexpensive price. This has the same capabilities that other form builders on the market that cost twice the amount. **What problems is FormCrafts solving and how is that benefiting you?** There are many issues we were able to solve with FormCrafts. The primary issue was finding a simple way of accepting customer inquiries. After purchasing FormCrafts it took less than 30 minutes to set up the form. We were also able to implement the form on any page with a small line of code. ### 14. Best way to collect data **Rating:** 5.0/5.0 stars **Reviewed by:** Mamta K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2018 **What do you like best about FormCrafts?** Form craft provides a cheaper way to collect data from customers such as placing order, Customer feedback and much more. best thing i like is it has a best thing work with as we want no with said templates and other we can create as per our requirements. **What do you dislike about FormCrafts?** Panel design is bit outdated but it is very much light weight. **Recommendations to others considering FormCrafts:** You can use the formcraft for many purpose such as Job application, Surveys, Lead generation. you can also find the related template for the same. You can choose one of them and add your own question and start using formcraft at a less price. Also has an 128 bit ssl secure to collect data. **What problems is FormCrafts solving and how is that benefiting you?** Created survey forms with it with just a minute of time drag and drop facility. ### 15. Easy and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about FormCrafts?** I use FormCrafts to easily create forms on our company website that will sync with Zendesk and create custom tickets for each form submission. It's super easy to set up the integration between the two systems and took no time at all to figure out how to get the information I wanted from the form into the Zendesk ticket. I can simply send over the submissions in the body of the ticket, or set it up so that each form field links to a certain Zendesk field. I really love the flexibility. **What do you dislike about FormCrafts?** The only thing I don't like is that on the list where you specify what is being sent over to Zendesk, it won't let you rearrange the items. So if I decide I want a new field added in the middle, I have to re-organize them all. Maybe there's an easier way to do this, but I haven't figured it out. And honestly, it's about a 30-second change instead of a 5-second one so it's not a huge dealbreaker or anything. **What problems is FormCrafts solving and how is that benefiting you?** We like the flexibility to use forms across our company website while still integrating with the systems we already have in place (Zendesk). We started with only one form created, but we've created about 5 at this point. They're so easy to make that even if we need to create a form for only a few months for a customer communication project, it's easy to do and up within an hour or so. ## FormCrafts Discussions - [What is FormCrafts used for?](https://www.g2.com/discussions/what-is-formcrafts-used-for) - [Will you be upgrading the autoresponder?](https://www.g2.com/discussions/will-you-be-upgrading-the-autoresponder) - 1 upvote - [View FormCrafts pricing details and edition comparison](https://www.g2.com/products/formcrafts/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+13%3A48%3A04+-0500&secure%5Bsession_id%5D=92397521-1a60-4bd6-b7ae-a0912a71ea11&secure%5Btoken%5D=697152b924fdeaff2410c103e213116eb607d3680eda48f6b9118a0b33598e23&format=llm_user) ## FormCrafts Features **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms ## Top FormCrafts Alternatives - [CallRail](https://www.g2.com/products/callrail/reviews) - 4.5/5.0 (1,626 reviews) - [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) - 4.3/5.0 (462 reviews) - [WPForms](https://www.g2.com/products/wpforms/reviews) - 4.7/5.0 (911 reviews)