Attention Reviews & Product Details

The best part about Attention is the auto-captured deal intelligence. It extracts dozens of CRM fields from my calls and automatically syncs them to Salesforce, saving me hours of manual note-taking every week. I also really value the scorecard coaching insights, which give me immediate feedback on my discovery and demo calls without having to wait for a manager's review. Review collected by and hosted on G2.com.

Honestly, I haven't found anything to dislike yet. The platform does exactly what I need it to do, and I haven't run into any significant bugs or missing features that hinder my daily workflow. Review collected by and hosted on G2.com.

Attention is probably the most useful add on to our core tech stack I've purchased. Outside of our critical systems, it provides daily value and insights for our sales and leadership.

It's automated enough to make it extremely convenient while balancing manual intervention to allow us to tailor it to our specific requirements. The summaries are accurate, the quality is great, and the new feature development is actually productive.

The team at Attention is highly responsive and helpful, I never have to wait long to engage with them. Responses are friendly, professional, and nearly always resolve our requests. Integrations work beautifully.

System setup is very easy, as is ongoing admin maintenance. Any more complicated features are supported by an SE to make sure it's done right, and quickly.

Additionally, their contract terms are excellent. They are confident in their product so they don't lock you in, and they size the contract to meet your business needs on a monthly basis.

Overall I am a huge advocate of the software and 100% would buy again. Review collected by and hosted on G2.com.

There are minor issues with it disconnecting from calendars (easy to fix) and I would like more proactive communication on new feature releases - those are exciting and I want to engage with them right away.

Not many downsides. Review collected by and hosted on G2.com.

I really appreciate Attention for making it easy to keep track of everything that's been said by prospects. It allows me to look back when I need to recall details from conversations, which is especially helpful during high volumes of sales calls. I find it great that I can differentiate between every prospect and see information in an organized way. My favorite part is the super agent feature, which lets me ask questions across the team's sales calls, not just my own. This helps me pull information super easily if I'm curious about an opportunity or a prospect I haven't worked with before. Review collected by and hosted on G2.com.

I don't know if I'd call it a 'could be improved' type of deal, but in terms of errors when it comes to importing to our CRM system, I don't know if that's just a CRM integration issue. You kind of have to read this full extensive code to figure out what's going on, which is fine if you have a technical background. But for the average user, not knowing where the error came from is impossible to find if you've never written any type of code before. Review collected by and hosted on G2.com.

I like that Attention is very simple and easy to use and quite customizable. With Attention, I can customize every aspect of how it grades our conversations and select the data and metrics I want to pull. I can ask it questions and it pulls information from all of our sales call transcripts to capture specific data. We also love that we can program it to coach our sales reps on each conversation, not just the ones our sales team leads review, and that we can tailor the coaching to specifically what we're looking for, not just a template. The integration with tools like our CRM, HubSpot, and Slack is also great, as it helps us receive summaries and flags important deals, making our team more proactive. I was impressed with the hands-on support from Attention's team during our initial setup, which made the experience smooth and engaging. Review collected by and hosted on G2.com.

I think since this is a smaller company, they're working out a lot of bugs and a lot of kinks, specifically in regards to the AI agent side of things. There are some bugs and kinks being worked out. Review collected by and hosted on G2.com.

I've used other AI platforms to get summaries for calls, and I'd say Attention is probably the most accurate. It provides the most detail I've ever seen on a sales call summary, which I really appreciate. Another aspect I really like is the way the automations are set up, allowing me to update my CRM with just one click instead of manually opening my CRM and making edits. These features are giant time savers, probably saving me about two hours a day on admin work that I can now automate. Review collected by and hosted on G2.com.

Sometimes there are challenges where sending over to my CRM bugs out and that causes problems. I wish I could customize maybe some more of the insight prompts within the platform. Sometimes it does take a little bit to load when I give it a prompt to get insights on a call. Review collected by and hosted on G2.com.

I really appreciate the ease of use, which is phenomenal. The super agent feature is amazing as it brings everything together and makes it a breeze to find insights and information I'm looking for. It's also helpful for pulling insights not only from my team but across the board. When I'm coaching someone, I can easily find specific examples from live demo calls to share with them. I can ask super agent about a specific competitor objection, and it pulls snippets and timestamps for example calls. This feature saves me hours and hours of manually combing through calls. Review collected by and hosted on G2.com.

There are times where there are some bugs or it's slow to load, but nothing abnormal from other software. Review collected by and hosted on G2.com.

I really like using Attention for call recaps and summaries which save me a lot of time in my day-to-day job. It's amazing because it also allows me to quickly send follow-up emails and find key insights from call transcripts for follow-up items. I appreciate that Attention provides a thorough and great experience that I can use to give my customers a good experience. I also have assurance that it will flag any major issues or technical matters I need to look into for my clients. My company uses it, and I'm really glad it does because it's an awesome tool. Review collected by and hosted on G2.com.

The main thing for me is it often misspells common phrases or systems that I use every day. An example is Acculynx, which is always spelled Accu Links or some version that is not correct. So I usually have to do a good amount of manual editing on spell check. Review collected by and hosted on G2.com.

I really like Attention's automatic demo summaries because it saves me from wasting time and allows me to focus on selling. The insights and summaries are also great, especially when I need to go back and look at some information I might have forgotten. Review collected by and hosted on G2.com.

There was a couple of weeks where Attention was really bad, with it just not working and the delay between calls. So just consistency with the upkeep and uptime of it. Also, the syncing speed can be an issue. Sometimes the calls don't sync as fast, though sometimes they are instant. If we could keep those instant, it would be awesome. Additionally, the consistency of the grading could be improved, maybe with some more logic towards it. Review collected by and hosted on G2.com.

I really appreciate how Attention helps surface the exact moments and calls where the prospect reveals pain points, objections, or buying signals, so I don't have to rewatch entire recordings. The biggest value for me is being able to quickly jump directly into the important parts of a call, like when the prospect mentioned those pain points or next steps, which saves a lot of time when reviewing deals. Preparing for follow-ups and internal alignment is much easier with the outputs, which I use to prepare follow-up emails, internal updates, next step planning, and forecast notes. I find the ability to turn calls into transcripts extremely helpful, as it allows me to create structured deal intelligence, and I use the copy transcript feature 100% of the time to identify the stakeholders, budget timeline signals, technical requirements, and objections. I'm also very happy with the searching capabilities. Review collected by and hosted on G2.com.

I'm very happy overall with searching. I think what could be improved is separating calls into folders. Although there's a capability there, but you have to constantly go back and even though it can identify to your CRM what the account is tied to or what deal it's tied to. Creating a company contact folder automatically, that would be super helpful. Review collected by and hosted on G2.com.

I really love how good the AI is at giving me customized answers. It's pretty good at summarizing all of the details from a specific call for me, rather than me having to go and find that portion of the conversation myself. The super agent is great too. If I ask anything about any customer or any conversation we've had with that customer, it can point out a specific detail that they've mentioned and summarize what they want to see. It's very good at just returning the summary or the response. I would be a lot less efficient without Attention. Review collected by and hosted on G2.com.

It is rare, but when the bot does not join the call with a customer on time, which has happened once or twice, it causes the beginning portion of the conversation to be cut off. Also, the platform doesn't always process a call quickly enough. While it’s usually pretty instantaneous, I sometimes have to wait an hour or two for the call to show up, which is inconvenient when I need it to send a follow-up email. But overall these issues don't come up too often. Review collected by and hosted on G2.com.