--- title: Agentforce Sales (formerly Salesforce Sales Cloud) Reviews meta_title: 'Agentforce Sales (formerly Salesforce Sales Cloud) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 27520 reviews by the users' company size, role or industry to find out how Agentforce Sales (formerly Salesforce Sales Cloud) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 27520 scale: '5' date_modified: '2026-09-18' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Agentforce Sales (formerly Salesforce Sales Cloud) Reviews **Vendor:** Salesforce **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.4/5.0 **Total Reviews:** 27,520 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Agentforce Sales (formerly Salesforce Sales Cloud) Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management ## Agentforce Sales (formerly Salesforce Sales Cloud) Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users find the **ease of use** in Agentforce Sales invaluable for managing customer data and improving productivity. (2065 reviews) - Users value the **straightforward flow and comprehensive visibility** of Agentforce Sales, enhancing team collaboration and insight. (1726 reviews) - Users value the **360-degree view of customer information** , enhancing lead follow-up and closing processes efficiently. (1174 reviews) - Users value the **centralized customer data** of Salesforce Sales Cloud, enhancing insights and streamlining sales workflows efficiently. (991 reviews) - Users appreciate the **seamless integration capabilities** of Agentforce Sales, enhancing workflow and connecting with internal systems effortlessly. (879 reviews) - Users value the **extensive customization options** of Agentforce Sales, tailoring it to fit unique business needs effortlessly. (843 reviews) - Helpful (818 reviews) - Users value the **extensive customizability** of Agentforce Sales, allowing tailored solutions for unique business needs. (805 reviews) - Business Management (790 reviews) - Automation (723 reviews) **What users dislike:** - Users find the **steep learning curve** daunting, struggling with complex setups and mobile UX challenges. (1092 reviews) - Users find **limitations in package options** and struggle with navigation and security complexities in Agentforce Sales. (791 reviews) - Users find the **complexity** of Agentforce Sales to be overwhelming, especially with deep configurations and numerous options. (682 reviews) - Users find the product **expensive** and suggest improving cost-effectiveness for better business adaptability. (612 reviews) - Users find the **limited features** of Agentforce Sales require time and expertise for effective customization and reporting. (584 reviews) - Users find the **missing features** in Agentforce Sales hinder their ability to manage complex issues easily. (566 reviews) - Limited Customization (554 reviews) - Learning Difficulty (543 reviews) - Users find Salesforce Sales Cloud to be **not intuitive** , leading to challenges in navigation and management for new users. (474 reviews) - Overwhelming (472 reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Reviews ### 1. My journey with Salesforce sales cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Sourabh S. | Senior Salesforce Consultant, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** June 09, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The best part of Sales cloud is the way is it is available to handle the information of customer/partner etc, the standard crm process based on market needs. It provides the setup that doesnt need much of hassle to maintain . It meets the use case ofmarketing, sales, presales, business leaders ( for reports & dashboards), assignment . It already has out of box feature to automate the business rules and process. During my experience working with multiple companies, i have seen how easy its to use the sales cloud setuo as a end user as well as from business perspective. It highly increases the productivity of sales person and also scalable to meet all the business scenarios. There are lot of appexchange products that can be easily integrated to meet custom solution too. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One of the disadvantages is the pricing for different editions. Not every kind of company can afford the license cost. The enterprise edition, for example, has several limitations which then require additional costs for more flexibility. Salesforce releases new features at such a fast pace that it's not always possible to keep up to date with them. Sales Cloud is very vast, and for someone to implement a complex use case, they need to know a lot, like customizable forecasts and revenue generation. Companies charge a lot to implement Sales Cloud if you are outsourcing to consulting firms. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** In our organization, we are utilizing Sales Cloud to handle the B2B onboarding process, which is currently a complex process. With robust process automation, we are able to streamline the entire sales process. This results in reduced manual intervention, tailored solutions for our process, easy-to-maintain CRM processes, and visibility into pipeline information. ### 2. Salesforce CRM Gives Us the Tools We Need to Succeed **Rating:** 5.0/5.0 stars **Reviewed by:** Eddie P. | Vice President and Corporate Counsel, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** October 24, 2017 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** We love that there are constant enhancements delivered every six months. Salesforce is committed to improving their product and it shows thru their regular scheduled updates. We also love that Salesforce is a "platform" that allows nearly unlimited customizations to fit our business needs. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Obviously the biggest problem is price. Salesforce is definitely not the cheapest option, but it does give us a great ROI as we are able to save in other areas because of Salesforce's tools. **Recommendations to others considering Agentforce Sales (formerly Salesforce Sales Cloud):** I highly recommend Salesforce. It is the largest CRM company in the world for a reason. It offers continual updates and enhancements, and can be customized to any company. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** We're literally using Salesforce to handle almost all of our issues. It's helping us schedule technicians for service and installation, it's helping us resolve customer cases, it helps us sell to customers, and it handles our billing. It really handles quite a bit more than that as we are increasingly finding ways to utilize the platform. ### 3. Salesforce is the best tool I've ever worked with. **Rating:** 5.0/5.0 stars **Reviewed by:** David W. | IT Solution Architect, Information Technology and Services, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 28, 2014 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** 4 years of working with Salesforce.com have made me a raving fan. It is the most user-friendly, intuitive, scalable and powerful application I have ever worked with in my professional career. As a developer, I've been able to accomplish things using Salesforce that would require weeks and months of work to implement in other systems. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The few frustrations I have stem from the multi-tenancy model which can occasionally provide some amount of inflexibility. Some limitations exist that can create issues and require workarounds or additional development effort to avoid those limits. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** We have implemented a broad range of business processes that touch CRM. Examples are: - Customer portals that allow users to build self-service quotes from a product catalog - Integration with ERP systems to bring shipment data to the customer - Quotation Management Systems - Campaign and Event Management - Detailed market analytics based on sales and integration with ERP systems ### 4. Agentforce Coworker Has Completely Changed How Our Sellers Work With Our CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Jerome P. | Global Salesforce Administrator and Agentforce Solutions Consultant, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 14, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Coworker’s ability to tap into all of our data through premade connectors allows it to surface information that was previously siloed. It gives us a complete picture of each customer across the entire customer lifecycle—from marketing to engagement, conversion, post-sales, and customer success—and it includes partner data as well. Anyone in the business can quickly find the customer data they need and put it to use immediately. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The complexity created by having so much customization can be a real challenge. What makes the product strong can also feel like a burden at times. With so many customization options, it’s easy for things to become overwhelming, and it can take a significant effort to administer and manage effectively. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Our entire sales process is managed through Agentforce for Sales. From prospecting to customer success, everything lives inside Salesforce. The visibility into our lead-to-cash process couldn’t be simpler, and it’s tailored to our industry. Being able to keep the entire process in a single application makes it easy to stay organized and aligned across the team. ### 5. Powerful, Customizable Sales Platform—But Needs Onboarding to Tame Complexity **Rating:** 3.0/5.0 stars **Reviewed by:** Samiksha R. | Sales Executive, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 09, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** As a sales team lead, AgentForce Sales has helped my team improve pipeline visibility, automate repetitive tasks, and maintain consistent engagement with prospects through the sales cycles. The platform combines CRM capabilities with AI-driven insights, making it easier to manage opportunities, forecast revenue, and improve sales productivity. The biggest advantage of AgentForce Sales is its ability to centralize customer information, sales activities, and pipeline management in a single platform. This gives sales representatives and managers a complete view of customer interactions and opportunity progress. I regularly use it for lead and opportunity management, pipeline tracking, sales tracking, sales forecasting, activity monitoring, team performance management, customer relationship tracking, and sales process automation. The AI-powered recommendations help sales reps prioritize opportunities and focus on high-value activities. The interface is modern and highly customizable. It integrates well with a broad sales technology stack. I have integrated it with Jira and Google Workspace. Performance is reliable for managing customer data, tracking activities, generating reports, and monitoring sales performance. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I don't like that the platform can feel complex for new users due to its extensive functionality, customization options, and configuration settings. While flexibility is powerful, it can require additional training and onboarding before sales representatives become fully productive. I have also found that a highly customizable environment can sometimes make workflows more complicated than necessary, particularly when multiple teams have different processes and reporting requirements. Maintaining consistency across dashboards, fields, and automation rules requires ongoing administration and governance. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helps to solve several critical challenges related to lead management, pipeline visibility, sales productivity, forecasting, and customer relationship management. Before implementing the platform, tracking opportunities, monitoring sales activities, and maintaining consistent sales processes across the team required significant manual effort. It solves problems such as limited visibility into the sales pipelines, inconsistent sales processes across team members, manual data entry and administrative work, difficulty prioritizing high-value opportunities, forecasting inaccuracies, and lack of centralized customer information. It's very valuable for lead and opportunity management, sales forecasting and pipeline tracking, customer relationship management, activity monitoring, coaching performance reporting, and revenue planning. From a business perspective, AgentForce Sales has helped me to improve forecasting accuracy, increase sales productivity, reduce administrative workflow, improve pipeline visibility, and enhance customer engagement, supporting more predictable revenue growth. ### 6. Great app for sales people to manage their work **Rating:** 5.0/5.0 stars **Reviewed by:** Matt K. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 14, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sales people can easily use Sales Cloud to track their work even if they don't have a lot of technical experience. It tracks leads, accounts, contacts and opportunities and the screens are very similar so it's easy to learn. The platform is very customizable so it can be tailored to your specific needs. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Many features are add-ons from Salesforce or third party partners, so your investment will probably go up over time and the complexity of administration/maintenance will go up too. This is probably true of all important company systems but it's just not always pointed out during the sales process. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** We use Sales Cloud to track the prospects and deals that our sales team is working on. We can see it all in one place, report on it and see charts and graphs without having to ask individuals for updates or export data to excel. ### 7. ✍️ Powerful and Flexible, but Complex and Expensive **Rating:** 5.0/5.0 stars **Reviewed by:** Mahdi S. | Senior Manager Information Technology Operations, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 31, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** ✍️ Salesforce is highly configurable and can support complex sales processes without forcing the business into a rigid model. Its biggest strengths are the ecosystem, automation capabilities, reporting, and the number of integrations available with other enterprise systems. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** ✍️ Salesforce can become complex to administer, especially as customizations, automations, and integrations accumulate over time. The platform changes frequently, which can create additional admin effort and require users to continuously adapt. Licensing and add on costs can also increase quickly. In addition, the sales approach can sometimes feel overly aggressive, particularly around upgrades, additional products, and renewals. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** ✍️ Agentforce Sales gives us a central place to manage customer information, opportunities, sales activities, and pipeline visibility. It reduces fragmented information across teams and improves reporting and follow up. Its integrations and automation capabilities also help connect Salesforce with other business systems and streamline repetitive sales processes. ### 8. Salesforce: The Ultimate CRM for Effortless Business Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Akash S. | Creative Designer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 28, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Agentforce Sales is how it brings sales activities, customer information, and AI assistance together in one place. It helps sales teams manage leads and opportunities more efficiently, while the AI features can assist with tasks like summarizing records, generating content, and providing useful insights. I also like how customizable the platform is, so it can be adapted to different sales processes and workflows. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One thing I find challenging is that Agentforce Sales can take some time to set up and customize properly, especially when you have complex sales processes. There are a lot of configuration options, which can make the platform feel overwhelming for new users. Some advanced AI and automation capabilities also require additional setup and understanding before they can be used effectively. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps us keep our sales data, leads, opportunities, and customer information organized in one place. It reduces manual work by automating repetitive sales tasks and helps the team track opportunities more consistently. The AI capabilities also help us get quicker insights and summaries from sales data, which makes it easier to prioritize follow-ups and make informed decisions. ### 9. Agentforce Sales Centralizes Customer Data with Powerful Dashboards and Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Javiera I. | Paid Media Strategist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most is how it keeps all customer and sales information in one place, making it much easier to manage leads, opportunities, and follow-ups. The reporting and dashboards provide a clear view of pipeline performance, and the automation features help reduce repetitive tasks so sales teams can spend more time building relationships and closing deals. I also like how customizable it is and how well it integrates with other tools, making it adaptable for different business needs. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** While Agentforce Sales is a powerful platform, it has a fairly steep learning curve, especially for new users. Some tasks can require multiple clicks or feel more complex than they need to be, and customizing workflows or reports often requires additional training or administrative support. It can also become expensive as businesses add more features or users. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps centralize customer information, track leads and opportunities, and automate repetitive sales tasks. This makes it easier to stay organized, collaborate across teams, and gain better visibility into the sales pipeline. The biggest benefit is spending less time on manual administrative work and more time focusing on customer relationships and closing deals. ### 10. Agentforce Sales Delivers Clear Lead Visibility and Smoother Marketing-to-Sales Handoff **Rating:** 4.0/5.0 stars **Reviewed by:** Akshara G. | Digital Marketing Coordinator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 25, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** agentforce sales has helped bridge the gap between our marketing campaign and the sales pipelines, instead of simply generating leads and handling them off , i can now monito how prospects progress through the sales journey and understanding which campaign contribute the most to qualified opportunities,, this visibility has made our marketing efforts much more measurable. my favorite feature is the centralized view of lead activity, i can quickly check campaign sources, monitor engagement, history and see when a prospect has been contacted by the sales team. the automation for lead assignment and follow up reminders keeps the handoff process smooth and reduces manual coordination, i use it for tracking campaign generated leads, updating campaign member records, monitoring lead conversion ,the interface is intuitive and customizable , list view ,dashboard and filter make it easy to focus on active campaign and high priority leads without spending time searching for information. its integration with Google workspace and Jira is useful , **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** one thing i dislike about agentforce sales is that creating highly customized campaign report and dashboard can take some time, especially when multiple marketing metrics need to be combined, the platform is feature rich, so new users may initially find the navigation and configuration options, overwhelming , i also thing build updates for campaign members and marketing record could be more streamlined to reduced repetitive work. the said once the system is configured, it perform reliably and provides excellent visibilty into leads ,campaign and customer interactions. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** agentforce sales solves the challenge of managing leads from multiple marketing campaign while keeping the sales team informed with accurate, up to date customer information, it centralized lead details, campaign engagement , communication history, and follow up activities in one platform, eliminating the need for manual spreadsheets and disconnected tools. real time pipeline visibility helps us identify which campaign generated the most qualified leads and where prospects are in the sales journey, this has improved collaboration between marketing and sales, reduced response times, increases lead conversion efficiency. ### 11. Scalable CRM for Modern Enterprise Sales Teams **Rating:** 5.0/5.0 stars **Reviewed by:** 岡本 健太 O. | シニアコンサルタント/プロジェクトリーダー, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** From an implementation perspective, Sales Cloud integrates well with other Salesforce products such as Service Cloud, Experience Cloud, Data Cloud, and MuleSoft, making it a strong platform for enterprise digital transformation rather than just a CRM. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One challenge is that the platform has a learning curve. Without proper governance, organizations may over-customize the system, making future maintenance more difficult. Successful implementation requires thoughtful data modeling, security design, and user adoption planning. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales (formerly Salesforce Sales Cloud) solved the challenge of managing customer information, sales activities, and opportunities across multiple teams in a consistent and scalable way. It provides a single source of truth for customer data, streamlines sales processes, and improves collaboratio As a former sales professional and now a Salesforce consultant with experience as a Solution Engineer, Project Lead, PM, and PMO, I have found that the platform significantly improves visibility into the sales pipeline and enables better decision-making through real-time dashboards and reporting. The automation capabilities, especially with Flow and AI-powered features, also reduce manual work and allow teams to focus on higher-value activities. Overall, it has helped deliver more efficient implementations and improved user ### 12. Sales cloud customer quote rating **Rating:** 4.0/5.0 stars **Reviewed by:** Santosh K. | Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** October 15, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud offers powerful features like ¹ - *Customizability*: Tailor workflows, fields, reports, and dashboards to match your business process - *Automation*: Save time with tools like Flows and Process Builder - *Real-time Insights*: Make informed decisions with detailed reports and dashboards - *Scalability*: Adapt to growing business needs with flexible solutions - *Integration*: Seamlessly connect with other tools and platforms - *Lead Management*: Track and manage leads effectively - *360-degree Customer View*: Get a comprehensive understanding of customer interactions Overall, Salesforce Sales Cloud streamlines sales processes, enhances productivity, and drives business growth. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Standard quote and pricing does fit for all domain. For our use case, either we buy industry cloud or build custom options we're present **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Quoting and rating ### 13. AI-Driven Sales Insights and Automation Right Inside Salesforce **Rating:** 4.0/5.0 stars **Reviewed by:** Neha R. | Salesforce Engineer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 15, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Agentforce Sales is how it brings AI-driven intelligence directly into the sales workflow. It can surface relevant insights, automate repetitive tasks, and help sellers take action without leaving Salesforce **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The biggest challenge is the complexity that can come with implementing and governing Agentforce at enterprise scale. Getting consistent, high-quality results requires clean CRM data, well-designed processes, strong security controls, and careful management of customizations and AI actions. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales is helping address the challenge of sellers spending too much time searching for information, updating CRM records, and performing repetitive administrative tasks. By bringing relevant customer insights and AI-driven assistance into the sales workflow, it helps reduce manual effort, improve productivity, and enable faster, more informed decisions. From an enterprise perspective, it also creates an opportunity to make better use of the data already available in Salesforce while allowing teams to scale sales support without adding the same level of operational overhead. ### 14. All-in-One Sales Platform with Powerful Automation and Flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** stanley F. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Agentforce Sales⁠ is how it brings the entire sales process into one connected platform. Having leads, accounts, opportunities, activities, forecasting, and customer history in one place gives sales teams a clear view of the pipeline and reduces the need to jump between tools. I also like the flexibility and automation. Workflows can be customized to fit different sales processes, while newer Agentforce capabilities can assist with prospect research, lead nurturing, CRM updates, meeting preparation, and next-step recommendations. That combination can reduce administrative work and give reps more time to focus on customer relationships and closing opportunities **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The main drawback is that Agentforce Sales can feel complex and overwhelming, especially for new users. There are many configuration options, workflows, and features, which can require significant training and administration. Customization is powerful, but it can also make implementation and maintenance time-consuming. Some AI and automation features may also require careful setup and monitoring to ensure the information and recommendations are accurate **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps solve the problem of scattered customer information, manual data entry, and limited visibility into the sales pipeline. It centralizes customer and opportunity data, automates routine tasks, and provides better pipeline tracking and forecasting. This saves time, improves follow-up consistency, and gives sales teams more visibility into opportunities so they can focus more on customer engagement and revenue-generating activities. ### 15. Flexible, Customizable Sales Platform with Powerful AI, Automation, and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Naveen V. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Agentforce Sales is how flexible and customizable it is. We can manage the entire sales process in one place, and tailor it to our business needs using Flow, Apex, LWCs, approvals, and integrations. I also appreciate the addition of Agentforce and its AI capabilities. They can help reduce manual work, quickly surface relevant customer and opportunity information, and improve overall productivity. On top of that, the reporting and dashboards, along with the automation and integration options, make it a very powerful platform for both sales teams and developers. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Agentforce Sales is how flexible and customizable it is. We can manage the entire sales process in one place, and tailor it to our business needs using Flow, Apex, LWCs, approvals, and integrations. I also appreciate the addition of Agentforce and its AI capabilities. They can help reduce manual work, quickly surface relevant customer and opportunity information, and improve overall productivity. On top of that, the reporting and dashboards, along with the automation and integration options, make it a very powerful platform for both sales teams and developers. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** What I like most about Agentforce Sales is how flexible and customizable it is. We can manage the entire sales process in one place, and tailor it to our business needs using Flow, Apex, LWCs, approvals, and integrations. I also appreciate the addition of Agentforce and its AI capabilities. They can help reduce manual work, quickly surface relevant customer and opportunity information, and improve overall productivity. On top of that, the reporting and dashboards, along with the automation and integration options, make it a very powerful platform for both sales teams and developers. ### 16. Agentforce Sales Streamlines Lead Management with Powerful Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Deepa G. | Senior Talent Acquisition Specialist, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like about Agentforce Sales is its ability to centralize customer information, manage leads, and track sales activities all in one place. This makes the sales process more streamlined, improves collaboration across teams, and offers useful insights into customer interactions. The automation features also cut down on manual work, so sales teams can spend more time building customer relationships and closing deals. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales can be complex to set up and navigate, especially for new users. Customization and integration can also require technical expertise, and the overall cost may be high for smaller teams. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps me address challenges with managing customer information, tracking leads, and coordinating day-to-day sales activities. It offers a centralized place to manage the sales pipeline, automate repetitive tasks, and support smoother collaboration across the team. For me, the biggest benefits are saving time, cutting down on manual work, gaining clearer visibility into sales performance, and making it easier to follow up with clients in a timely, efficient way. ### 17. Agentforce Sales Feels Like an Active Sales Assistant, Not Just a CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Amit D. | Head - Private Equity Segment, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Agentforce Sales (formerly Sales Cloud) is that it’s moving beyond being just a CRM database into something closer to an active sales assistant. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I dislike most about Agentforce Sales is that it can feel overly complex and require significant configuration to get the full value from it. The platform is very powerful, but that also means the user experience can become cluttered, adoption can vary across teams, and sellers may still spend too much time maintaining CRM data. I would also like to see the AI capabilities become more seamless, easier to trust, and more immediately useful in day-to-day selling without requiring extensive setup. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps solve several core sales challenges, including fragmented customer information, inconsistent opportunity tracking, limited pipeline visibility, and time spent on manual administrative tasks. It gives me a centralized view of accounts, contacts, activities, and opportunities, which makes it easier to manage complex sales cycles and stay aligned on next steps. ### 18. Flexible No-Code Power with Apex Extensibility That Scales Across Business Units **Rating:** 4.0/5.0 stars **Reviewed by:** Valerie D. | Salesforce Administrator, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** As an admin, I appreciate how much you can accomplish without code, but also how much room there is to extend things with Apex when a process gets complex. It scales well across multiple business units and programs, which matters a lot in my role. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Governor limits and the general complexity of managing a large org with lots of automation can slow things down. It also takes a lot of testing to make sure Flows and Apex triggers don't conflict with each other as the org grows. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales (Sales Cloud) gives us a single source of truth for pipeline and account data across our programs, replacing manual tracking and disconnected spreadsheets. As the admin, I've been able to build out Apex automation and flows on top of it to handle record routing, approvals, and data validation, which has cut down a lot of the manual work our team used to do. It's also made reporting far more reliable since everything lives in one system instead of being pieced together from different sources. ### 19. All-in-One Platform That Scales with the Business **Rating:** 4.5/5.0 stars **Reviewed by:** Cory T. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like having data, reporting, automation, and day-to-day work all connected in one platform. It gives us a much clearer view of what’s happening across the organization, and it makes it easier to build processes that are consistent, scalable, and straightforward for users to follow. For me, the biggest value is that the platform can grow and change with the business, rather than becoming another system we have to work around. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** There are often multiple ways to solve the same problem, and deciding on the right approach can take more time than actually building it. Licensing and feature differences can also be confusing, especially as you start using more of the Salesforce ecosystem. Sometimes it is not immediately clear what is included, what requires another license, or which product is really intended to solve a particular need. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** We use it to manage relationships, track activity, automate workflows, support reporting, and give teams a clearer view of where things stand. That helps create more consistent processes across the organization and reduces the amount of manual follow-up and duplicate work. ### 20. Powerful AI automation, but a steep configuration learning curve **Rating:** 5.0/5.0 stars **Reviewed by:** Krishna A. | Salesforce Technical Lead, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales integrates tightly with the rest of the Salesforce ecosystem, so AI-driven recommendations and automation sit right alongside our existing Apex customizations and Lightning components without needing a lot of glue code. The declarative tools (Flow, OmniStudio) let us prototype automation quickly, and when we need something more complex, the platform APIs make it straightforward to extend. Admins and business users can also get real value from the AI features without needing a developer for every change. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The learning curve for configuring the AI/agent features properly is steeper than Salesforce's marketing suggests — getting prompts, data grounding, and permissions right takes real trial and error. Debugging AI-driven automation is also harder than debugging a normal flow or Apex trigger, since the reasoning isn't always transparent. Licensing costs for the more advanced Agentforce capabilities add up quickly, especially for mid-size orgs, and some integrations with external systems (e.g., via MuleSoft) still require more custom work than expected. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The specific pain point you had before e.g., manual case routing, slow lead follow-up, disconnected data across systems ### 21. Powerful All-in-One Sales Platform, But Costly and Complex to Maintain **Rating:** 3.5/5.0 stars **Reviewed by:** harish J. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The biggest strength is how much of the sales workflow lives in one place. Lead and opportunity management, pipeline visibility, and forecasting all connect, so reps aren't jumping between tools. The reporting and dashboards are genuinely powerful once configured, and the customization through custom objects, fields, and flows means you can shape it to almost any sales process. The AppExchange ecosystem and native integrations (email, calendar, marketing tools) reduce a lot of manual data entry, and the AI-assisted features for lead scoring and next-step suggestions are increasingly useful for prioritizing where reps spend time. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The cost adds up quickly once you factor in per-user licensing, add-ons, and the premium tiers needed to unlock the better features. The learning curve is steep, and meaningful setup or changes often require an admin or consultant rather than an end user. The interface can feel cluttered and slow at times, and heavy customization tends to create technical debt that's hard to unwind later. Support quality is inconsistent unless you're on a higher support plan, and the frequent rebranding (Sales Cloud to Agentforce Sales) adds confusion around what's actually included at each tier. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It solves the problem of sales data being scattered across spreadsheets, inboxes, and reps' heads. Centralizing leads, contacts, opportunities, and activity history in one system gives everyone a single source of truth, which cuts dropped follow-ups and improves pipeline visibility and forecasting accuracy. It also standardizes our sales process—consistent stages, required fields, and automated workflows mean reps follow the same playbook, new hires ramp faster, and routine admin (activity logging, follow-ups, lead routing) is automated, freeing up selling time. The reporting and AI-assisted prioritization surface high-value deals and flag stalled ones early, which has improved conversion and made resource allocation more deliberate. ### 22. Scalable CRM Platform That Grows from Small Teams to Multi-Cloud Orgs **Rating:** 5.0/5.0 stars **Reviewed by:** Leonardo G. | Salesforce Tech Lead, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best is how the core data model and automation layer scale from a small sales team to a complex multi-cloud org without needing to rebuild anything. Flows, Record Types and permission sets let me tailor pipelines, stages and handoffs for very different business models, and everything stays reportable out of the box. The AppExchange and API ecosystem make integrations (WhatsApp, e-signature, ERPs) predictable, and the new Agentforce layer sits on top of that same data, so lead qualification and follow-ups can be automated without duplicating logic. As a consultant, the fact that one platform handles CRM, service, marketing and now AI agents means I can grow a client's setup incrementally instead of replatforming. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Cost and complexity. Too much of what a team actually needs is sold as add-ons, and the platform really requires an admin or partner to configure and maintain it. Agentforce also only performs as well as the underlying data — without a clean data model and good field hygiene, the AI features underdeliver, which isn't obvious when you're buying. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It gives our clients a single source of truth for pipeline and customer data, replacing spreadsheets and disconnected tools. Lead routing, follow-ups and approvals run automatically instead of depending on someone remembering, and managers get real forecasting and activity visibility without chasing reps. With Agentforce on top, qualification and first-touch responses happen without a human in the loop. For me as a consultant, it means I can deliver measurable gains in sales cycle time and data quality on one platform, and keep expanding it as the client grows. ### 23. Effortless to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Megan H. | Product Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Unified view of the customer. Cases, calls, emails, and history all live on one record, so agents don't have to jump between systems to understand what's going on. • Flexible automation. Flows, assignment rules, omni-channel routing, and escalation rules let us shape the work to our processes instead of the other way around. • Omni-channel and voice. Service Cloud Voice brings telephony into the same console, which improves agent efficiency **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Cost. Licensing adds up quickly, and features we'd consider core, such as voice, AI, and advanced analytics, often come as paid add-ons. • Complexity. It takes skilled admins or a partner to configure well. Out of the box it rarely fits without significant setup. • Integration effort. Connecting it to other core systems, especially in healthcare, requires real engineering work and ongoing maintenance. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Helping us move, patient through their journeys and treatment plans effectively and being able to track payment and discount of charges ### 24. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Allan R. | Head of Innovation & Data Intelligence, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** We migrated from HubSpot to Salesforce across five business units, and the flexibility is the biggest win. Custom objects, flows and permission sets let each unit keep its own sales process on a single platform. The data model is solid, which made it much easier to connect the CRM to our data warehouse and build consistent KPIs. The ecosystem also helps a lot, there's an integration or a partner for almost everything. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The learning curve is steep, both for admins and for sales reps coming from simpler tools. Setup takes time and usually needs specialized help, so implementation costs add up fast. Licensing is confusing, with many add-ons sold separately. We also ran into infrastructure limits during go-live, like a data region incompatibility with our warehouse that forced us to build a workaround. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Before Salesforce, our five business units ran sales in separate tools and processes, so there was no single view of the customer or the pipeline. Now everything lives in one CRM, with each unit keeping its own flow. That gave us consistent data for forecasting, cleaner handoffs between teams and a direct connection to our data warehouse, so leadership sees the same numbers the sales team works with. ### 25. All-in-One Sales Platform That Cuts Manual Work with AI-Powered Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Nithin K. | Solutions Architect, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Agentforce Sales is how it brings customer data, pipeline management, automation, and AI-powered insights together in one platform. It helps sales teams reduce manual work, prioritize the right opportunities, and spend more time building customer relationships. The addition of Agentforce makes the experience even more valuable by assisting with prospecting, account research, follow-ups, and other repetitive sales activities. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** As a new user, the biggest challenge is the initial learning curve. Agentforce Sales has a lot of features and capabilities, which can make the platform feel overwhelming at first. It takes some time to understand where everything is and how to get the most value from the AI and automation features. A simpler onboarding experience with more guided, role-based recommendations would make it easier for new users to get started. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps bring customer information, sales activities, and opportunities into one place while reducing manual and repetitive work through automation and AI. As a new user, I’m still exploring its capabilities, but I can already see the benefit of having a more organized view of the sales process and AI-assisted insights that can help teams work more efficiently and focus on the right opportunities. ### 26. Flexible, Scalable CRM—But Complexity and Technical Debt Can Grow Fast **Rating:** 3.5/5.0 stars **Reviewed by:** Mindy Hien N. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Agentforce Sales is how flexible and scalable the platform is. It allows us to bring sales processes, customer data, automation, and analytics together while still adapting the experience to how our business actually operates. As both a product owner and architect, I value the ability to solve problems declaratively when possible, extend the platform when needed, and continuously improve the user experience. With Agentforce and AI becoming more integrated into the platform, I’m especially excited about moving beyond traditional CRM toward intelligent, proactive experiences that help sellers spend less time on administrative work and more time with customers. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I dislike most is how quickly complexity can grow as an organization scales. Salesforce gives you tremendous flexibility, but that flexibility can also lead to technical debt, overlapping automation, governor limit challenges, and difficult-to-maintain architecture over time. Some newer capabilities also feel layered onto an already complex platform rather than simplifying the overall experience. I would like to see Salesforce invest more in native tools that help architects understand dependencies, identify performance risks, and proactively recommend ways to simplify an org. With Agentforce and AI, I hope the focus remains not just on adding capabilities, but on making the core platform simpler and easier to maintain. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps us solve the challenge of managing complex customer journeys across sales, onboarding, and ongoing account management in one platform. It gives our teams a shared view of customer data while allowing us to automate repetitive processes, standardize workflows, and reduce manual effort. From a product and architecture perspective, the biggest benefit is having a flexible platform that can evolve with the business rather than requiring a new solution for every need. With AI and Agentforce, there is even more opportunity to surface insights, automate routine work, and allow our teams to focus their time on higher-value customer interactions. ### 27. Real-Time Dashboards and Account Tracking That Empower Better Decisions **Rating:** 4.5/5.0 stars **Reviewed by:** Shay H. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** We can easily track our accounts and the information tied to them, and then use that data to create dashboards for leadership. This makes it easier for them to view everything in real time and make decisions based on what they’re seeing. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really like that it’s customizable, but I could use a bit more direction and prompting to help me think through the setup and ongoing maintenance. Because it’s so customizable, it can feel overwhelming at times. A “start with the basics” approach during setup would be much more helpful, especially given all the improvements in AI and tech. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Products and pricing are handled solely by the sales reps, and we have very limited access to the SF tech teams upfront to help determine what we actually need to purchase. On top of that, the sales reps often don’t ask the right questions to make sure we end up with the tools we need. ### 28. "Streamlining Sales Success: A Glowing Review of Salesforce Sales Cloud" **Rating:** 5.0/5.0 stars **Reviewed by:** SRAVAN L. | Founder, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** March 07, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud is an invaluable tool for businesses aiming to streamline their sales processes. Its robust features, like lead management, opportunity tracking, and customizable dashboards, empower sales teams to work more efficiently and effectively. Plus, its integration with other Salesforce products ensures seamless collaboration across departments. Overall, I highly recommend Salesforce Sales Cloud for businesses looking to boost their sales performance and drive growth. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** While Salesforce Sales Cloud offers a plethora of benefits, there are a few areas where improvements could enhance user experience. For instance, the user interface, although highly functional, could benefit from some modernization to further enhance ease of use and navigation. Additionally, the initial setup process might be complex for some users, requiring significant time and resources for customization and integration. However, these minor drawbacks are outweighed by the platform's extensive capabilities and the overall value it brings to businesses seeking to optimize their sales processes. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud addresses numerous challenges faced by businesses, primarily centered around sales management and customer relationship management. By providing a centralized platform for lead tracking, opportunity management, and customer interaction, Sales Cloud streamlines sales processes, improves team collaboration, and enhances visibility into sales pipelines. This, in turn, enables more informed decision-making, better forecasting accuracy, and ultimately, increased sales revenue. Personally, using Salesforce Sales Cloud has benefited me by providing a comprehensive solution that empowers me to efficiently manage leads, track opportunities, and nurture customer relationships, leading to greater productivity and success in achieving sales targets. ### 29. Agentforce for Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Richard M. | Salesforce Consultant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Agentforce Sales is the flexibility and ability to tailor the platform around our business processes. It gives us a centralized place to manage the entire sales lifecycle while still allowing us to automate repetitive work, improve data quality, and provide users with the information they need at the right time. I also appreciate how the platform continues to evolve with AI and Agentforce capabilities, which opens up even more opportunities to improve efficiency and the overall user experience. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Nothing really. I find it to be a great tool **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** What I like best about Agentforce Sales is the flexibility and ability to tailor the platform around our business processes. It gives us a centralized place to manage the entire sales lifecycle while still allowing us to automate repetitive work, improve data quality, and provide users with the information they need at the right time. I also appreciate how the platform continues to evolve with AI and Agentforce capabilities, which opens up even more opportunities to improve efficiency and the overall user experience. ### 30. A powerful and scalable platform **Rating:** 5.0/5.0 stars **Reviewed by:** Joel R. | President, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I value most about Agentforce Sales is its flexibility and scalability. I have used Salesforce for more than a decade, particularly in the nonprofit sector, and it can be configured around the way an organization actually works. It brings contacts, relationships, opportunities, communications, reporting, and automation into one connected system. When implemented well, it reduces administrative work and gives leadership a much clearer view of the organization’s pipeline and performance. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The greatest challenge is the learning curve. Agentforce Sales is incredibly capable, but that flexibility can also make implementation and administration feel overwhelming for smaller organizations. Costs can increase as additional products, integrations, or specialized support are needed. Without thoughtful planning and proper training, an organization may build a system that is more complicated than its team can comfortably maintain. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales solves the problem of having customer relationships, communications, opportunities, and follow-up tasks scattered across different systems. It gives me one reliable place to manage the entire relationship and sales pipeline. Its reporting and automation also reduce manual work, prevent important follow-ups from being missed, and provide clearer information for making decisions. ### 31. AI-Powered Salesforce Automation That Keeps Sellers in Control **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Agentforce Sales is how it combines the strength of Salesforce CRM with AI-driven automation. It can reduce repetitive sales work such as account research, lead qualification, meeting preparation, follow-ups, and CRM updates, while keeping the seller in control. I also like that the AI is grounded in Salesforce data, giving sellers contextual insights and recommended next actions directly within their existing workflow. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The main pain points are AI accuracy and consistency, dependency on high-quality CRM data, and the complexity of configuring and debugging agents. Integrations and governance can also require significant effort, especially in highly customized Salesforce environments. Better transparency, simpler troubleshooting, and more predictable agent behavior would improve the experience. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps reduce manual sales tasks, improve access to customer insights, and automate activities such as data updates, follow-ups, and sales research. This saves time for sales teams, improves productivity, and allows them to focus more on customer engagement and revenue-generating activities. ### 32. AI Embedded in the Sales Workflow That Frees Up Sellers for Customer Conversations **Rating:** 4.0/5.0 stars **Reviewed by:** Ruchika J. | Workforce Development, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** it brings AI directly into the sales workflow rather than making sellers work around another tool. It can take care of time-consuming activities like account research, prospecting, follow-ups, pipeline updates, and meeting preparation, giving sellers more time to focus on customers and meaningful conversations. I especially like the combination of Salesforce data, AI-driven recommendations, and human control—it feels like having an intelligent digital teammate supporting the seller throughout the sales cycle. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The experience can still feel like it requires some fine-tuning before it becomes consistently reliable for every sales scenario. The quality of recommendations and responses depends heavily on the availability and accuracy of Salesforce data. There can also be a learning curve in configuring the right agents and workflows. I’d like to see even more customization, simpler setup, and greater consistency in AI-generated insights and actions. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales reduces manual work like research, CRM updates, and follow-ups. It gives me quick access to relevant customer insights and next steps, helping me save time, improve productivity, and focus more on meaningful customer engagement. ### 33. Agentforce Sales Unifies CRM, AI Insights, and Automation to Boost Productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Hima P. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Agentforce Sales is its ability to combine CRM data, AI-powered insights, and sales automation into a single platform. The AI agents can handle time-consuming tasks such as lead qualification, prospect research, meeting preparation, follow-ups, and quote generation, allowing sales teams to spend more time building customer relationships and closing deals. It also provides a unified view of customers, real-time pipeline visibility, forecasting, and actionable recommendations that help improve productivity and sales effectiveness. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One aspect I dislike about Agentforce Sales is that the platform can be complex to configure and customize, especially for organizations with unique sales processes. The wide range of features and settings can create a learning curve for new users, and some AI-driven capabilities may require significant setup, data preparation, and ongoing maintenance to deliver optimal results. Additionally, licensing and implementation costs can be a concern for some organizations, and users may occasionally experience challenges navigating multiple screens or workflows when completing routine tasks. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps solve several common sales challenges, including manual administrative work, fragmented customer information, inconsistent follow-up activities, and limited visibility into pipeline performance. By automating tasks such as lead qualification, data entry, meeting preparation, follow-up recommendations, and forecasting, it reduces the time spent on routine activities and allows sales teams to focus more on customer engagement and revenue-generating work. ### 34. It helps sales teams gain a more complete view of their customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Agentforce Sales is its ability to bring together customer data, sales processes, AI, and automation in a single platform. It helps sales teams gain a more complete view of their customers, reduce manual tasks, and focus more time on building relationships and closing opportunities. The AI-powered capabilities also have the potential to provide more relevant insights and support sellers with timely recommendations and next-best actions. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I dislike most about Agentforce Sales is that its broad range of capabilities can make the platform complex to configure, manage, and fully adopt. Organizations may need significant customization, integration, and user training to realize its full value. I would also like to see continued improvements in simplifying the user experience and making AI-driven recommendations more transparent and easier to tailor to specific sales processes. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps address challenges such as fragmented customer information, manual sales processes, limited visibility into the pipeline, and the time sales teams spend on administrative tasks. By bringing customer data, sales activities, automation, and AI-driven insights together, it helps improve productivity, prioritize opportunities, and enable more informed decisions. The main benefit is allowing sales teams to spend less time managing processes and more time engaging with customers and creating revenue opportunities. ### 35. Agentforce Amplifies Salesforce Data to Boost Productivity and Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren M. | Senior Manager, CRM & Sales Systems, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I appreciate most about Agentforce is that it builds on investments we're already making in Salesforce. Rather than introducing another disconnected tool, it leverages the customer, opportunity, and activity data already in our CRM to provide recommendations, automate processes, and improve user efficiency. It has the potential to increase the value of the platform while supporting our broader goals of consolidating processes and improving visibility across the sales lifecycle. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** While I'm impressed by Agentforce's ability to improve productivity, automate routine work, and make Salesforce more proactive, I do have concerns around licensing costs, long-term platform dependence, and the effort required to properly implement and govern it. Like most AI solutions, its success is heavily dependent on strong data quality and well-defined business processes. The technology is promising, but the ROI ultimately depends on disciplined execution and user adoption. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The biggest shift I've seen is efficiency and productivity with our sales team. They now are empowered to do less manual work and focus more on their pipeline and selling. It can be hard to ensure a team is inputting the data they need to in order to keep our CRM accurate and up to date, but when things are more automated it becomes less of a hassle for them and the need to input bad data decreases. ### 36. Agentforce Sales Brings Seamless AI to the Salesforce Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Shri N. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales is a strong step toward embedding AI directly into the sales workflow. Its biggest value is helping sellers quickly access relevant customer insights, automate routine activities, and focus more time on meaningful customer interactions. Because it operates within the Salesforce ecosystem, it can provide a more seamless and context-aware experience than standalone AI tools. Overall, it has strong potential to improve seller productivity and consistency when implemented with clear use cases, trusted data, and proper governance. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** There isn’t much to dislike, but the agentic landscape is becoming increasingly clunky as the overall landscape keeps changing. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales is a strong step toward embedding AI directly into the sales workflow. Its biggest value is helping sellers quickly access relevant customer insights, automate routine activities, and focus more time on meaningful customer interactions. Because it operates within the Salesforce ecosystem, it can provide a more seamless and context-aware experience than standalone AI tools. Overall, it has strong potential to improve seller productivity and consistency when implemented with clear use cases, trusted data, and proper governance. ### 37. Pure Scalability and Deep Customization That Scales Across Global Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Jason M. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I love the pure scalability and deep customization of the platform. No matter how complex our sales processes, territory models, or lead-routing rules get, the platform can be configured to match them perfectly. Now that it features low-code AI agent building, we can easily deploy autonomous guardrails and custom workflows that scale across our global teams without requiring massive development resources. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The biggest drawback is that the effectiveness of the platform's advanced automated engines relies entirely on perfect data hygiene. If your historical database has duplicates or incomplete records, the system's forecasting and automated actions suffer immediately. The immense upfront data-cleansing and governance work required to make the platform operate as advertised is a massive hurdle. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The primary problem it solves is operational inertia caused by bad data and manual workflows. The platform uses built-in data governance and autonomous AI guardrails to clean up duplicate records, enrich account data, and automatically update deal statuses. This benefits us by shifting our operations team away from tedious troubleshooting and database cleanups. Instead, they can focus entirely on strategic business planning, knowing our executive dashboards are fed by clean, real-time pipeline metrics. ### 38. Love continuous improvement and capability enhancements **Rating:** 4.5/5.0 stars **Reviewed by:** Nagendra Singh S. | Sr. Technical Manager/Salesforce Architect, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** April 25, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Stable product, very much scalable. Easy to integrate with other cloud and in house platform. Very user friendly UI that make adoption faster. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One of the biggest concern which I observed the the cost, however probably it's organization mind set that is changing and will change down the line to compare what this offers vs cost **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** This is source system for organization opportunity management, key tool for Sales and underwriting team to manage RFP and clients management team to administer customer retention ### 39. Powerful and Flexible, but Comes with Complexity **Rating:** 4.0/5.0 stars **Reviewed by:** Ashlyn M. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how Agentforce Sales brings customer data, pipeline activity, and sales workflows into one place. It gives teams a clear view of what’s happening across the customer journey while providing the flexibility to customize processes, automate repetitive work, and scale as the organization grows. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The biggest drawback is the complexity. Agentforce Sales is incredibly powerful, but that flexibility can also make it difficult to configure, maintain, and use consistently across teams. Customizations can add up over time, creating processes that feel more complicated than they need to be. It can also require significant administrative support and ongoing training to make sure teams are getting the full value from the platform. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales gives me a centralized view of our customers, sales activity, and pipeline, which makes it easier to understand what’s happening across the business and where action is needed. It reduces reliance on disconnected systems and manual processes, improves visibility across teams, and gives us better data to make decisions. The automation and reporting capabilities also help us streamline workflows and create more consistent, scalable processes as the business grows. ### 40. Powerful and Flexible Sales Platform, Flexible Sales Platform—But Complex to Configure and Master **Rating:** 3.5/5.0 stars **Reviewed by:** Cristian L. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Agentforce Sales is how it brings together customer data, opportunity management, and sales activities in a single platform. It provides a clear view of the entire sales cycle and makes it easier for teams to collaborate, track opportunities, and prioritize the right actions. I also appreciate the flexibility of the platform and its ability to adapt to different sales processes. The integration of AI and automation capabilities is increasingly valuable, as it can reduce repetitive tasks and help sales teams focus more on customer interactions and higher-value activities. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The main drawback is the overall complexity of the platform. Agentforce Sales is extremely powerful and flexible, but this can also make configuration and day-to-day use less intuitive, especially for new users. Some processes require several steps or significant customization to work efficiently, and the user experience can sometimes feel more complex than necessary. In addition, getting the most value from the platform often requires strong implementation and governance, rather than simply relying on out-of-the-box capabilities. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps solve the challenge of having customer information, sales activities, and opportunities fragmented across different tools and teams. By providing a single source of truth, it gives us better visibility into the sales pipeline and makes it easier to track opportunities, customer interactions, and next actions. Automation and AI capabilities also help reduce manual and repetitive activities, allowing sales teams to spend more time on customer engagement and value-added tasks. Overall, this results in better collaboration, more consistent sales processes, and more informed decision-making. ### 41. Comprehensive CRM with Room for Financial Tracking Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Annu K. | Enterprise (> 1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really like how Agentforce Sales helps with activity tracking and generating reports, these features are really important for my work. Pipeline management also works really great and makes handling sales much easier. I'm pleased with the lead sharing capabilities, which is essential for my team. We can also customize the system for tracking our book of business, which adds a lot of value. Integrating the system with tools like Tableau CRM is something that I find useful as it enhances our data analytics capabilities. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think financial account tracking in Agentforce Sales needs improvement. Right now, it's not really built well, and I believe we could enhance the way financial accounts are tracked, not just within the FSC, but also in Sales Cloud. There's also the suggestion to have roll-up summaries, breakdowns by products, by book of business, and year-on-year sales. Improvements could also include suggesting which accounts need defending to maintain your business or which could be deepened to grow it. All this data should ideally come from financial accounts. Additionally, the house ability within Sales Cloud, which is currently only in FSE, should be available too. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to track all customer activity, manage a 360-view of customers, and maintain my book of business. It helps with disjointed data tracking and customizing processes to make managing leads, pipelines, and business tracking more efficient. ### 42. Agentforce Sales: AI That Automates Salesforce Tasks and Speeds Up Selling **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that Agentforce Sales brings together everything we already use in Salesforce with AI that can genuinely help get the work done. Tasks like account research, opportunity updates, follow-ups, and sales insights can be automated, rather than requiring reps to constantly update the CRM by hand. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I couldn’t think of any major drawbacks at first, but the biggest downside is the complexity. Agentforce Sales is very powerful; however, configuring, customizing, and maintaining it can take significant time and often requires specialized expertise. The AI capabilities also need careful setup and ongoing monitoring to make sure the recommendations and generated content stay accurate and relevant. In addition, licensing and overall costs can become significant as more users are added and you expand the capabilities you rely on. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales centralizes customer and sales data while automating repetitive tasks. This improves productivity, provides better pipeline visibility, and gives sales teams more time to focus on customers and revenue. ### 43. All-in-One Sales Visibility and Automation with Agentforce Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Agentforce Sales is that it brings customer, account, and sales information together in one place. It makes it easier to track opportunities, manage customer interactions, and get visibility into the sales process. The automation also helps reduce repetitive work and allows teams to focus more on important sales activities. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One thing I dislike about Agentforce Sales is that it can feel complex when there are many fields, customizations, and workflows involved. It can sometimes take extra time to find the information I need or understand how certain processes work. A simpler and more intuitive experience would make it easier to use day to day. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps centralize customer and sales data, making it easier to track accounts, opportunities, and sales activities in one place. It reduces manual effort through automation and gives better visibility into the sales pipeline. For me, this makes it easier to find information, track progress, and work more efficiently. ### 44. Director, Member Strategy & Enablement **Rating:** 4.0/5.0 stars **Reviewed by:** Erin B. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The biggest benefit for me is having customer and sales information all in one place. It saves time on manual tasks, makes it easier to stay organized, and gives me a clearer view of opportunities and customer activity. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The biggest downside is the amount of configuration and tuning required to get Agentforce Sales working reliably. Results are highly dependent on the quality of your Salesforce data.. sometimes it can feel too complicated and like we’re missing out on capabilities **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales is helping us address some of the biggest challenges we have with Salesforce adoption and sales productivity. We’re using it to make information easier for sellers to find and act on, reduce manual steps, and make Salesforce more aligned with how our sales team actually works. From an enablement perspective, it also helps us create more consistent processes and get more value from the data already in Salesforce. The biggest benefit is making Salesforce feel less like a system sellers have to manage and more like a tool that actively helps them do their jobs. ### 45. Strong Potential for Secure AI Agents in Salesforce Workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Yirgat W. | Sr. Mulesoft Developer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best is the potential to bring AI agents directly into sales workflows while leveraging existing Salesforce data and business processes. From an integration perspective, I’m particularly interested in how Agentforce can connect with enterprise systems through MuleSoft, APIs, and governed data to provide agents with the right context and capabilities securely. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It can feel a little complex when you’re trying to connect Agentforce with existing systems and make sure everything is secure and well governed. I’d like to see simpler integration and monitoring options, especially as more companies start using multiple AI agents. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helps reduce some of the manual work for sales teams by using AI to surface information, automate tasks, and help people work with customer data more efficiently. From my perspective, I’m most interested in how this can work with our existing systems and APIs so we can make that information available without creating more manual integration work. ### 46. Agentforce Sales: Autonomous AI That Streamlines Prospecting and Boosts Pipeline Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Karol K. | Business Analyst III, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales stands out for its seamless blend of market-leading CRM depth and autonomous AI capabilities that handle routine prospecting, research, and follow-ups around the clock. Its advanced forecasting analytics and centralized opportunity tracking give sales leaders unparalleled visibility into pipeline health and deal metrics. By automating heavy administrative workflows, the platform ultimately enables sales reps to spend far less time updating records and more time closing high-value deals. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I don't find nothing wrong on this Salesforce product. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales solves the pervasive issues of heavy administrative bloat, disjointed pipeline data, and lost leads due to slow follow-up times. It directly addresses these bottlenecks by deploying autonomous AI agents that handle 24/7 lead qualification, continuous research, and automated data entry without requiring human intervention. This benefits sales teams by taking repetitive routine tasks off their plates, enabling reps to focus entirely on building real relationships, closing deals faster, and driving higher revenue. ### 47. Agentforce Sales Supercharges CRM with AI-Driven Automation and Recommendations **Rating:** 4.5/5.0 stars **Reviewed by:** Himaja K. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how Agentforce Sales combines the core CRM capabilities of Sales Cloud with AI agents that can automate repetitive sales work, provide intelligent recommendations, and help sellers focus more on customer relationships and closing deals. The ability to use CRM data and business context to support prospecting, pipeline management, account research, and opportunity updates is especially valuable. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The main challenge is the complexity. Agentforce Sales has many powerful features, but configuration, customization, and integration can become difficult to manage, especially in large organizations with complex business processes. I would also like to see simpler setup, easier troubleshooting, and clearer visibility into how AI-driven actions and recommendations are determined. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps solve challenges around manual sales processes, scattered customer information, repetitive tasks, and maintaining accurate CRM data. It provides a centralized view of customers and opportunities while automation and AI capabilities help reduce manual effort and surface useful insights. This benefits us by improving sales productivity, data visibility, and collaboration between sales and other teams, while allowing developers to automate and streamline complex business processes. ### 48. Sales cloud implementation feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Sumit J. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The platform's flexibility for customization is a huge strength — from custom objects and workflows to CPQ configurations, it scales well to complex enterprise sales processes without needing to bolt on too many external tools. The native AI layer (Agentforce) is a meaningful step up from the old Einstein features — it's starting to genuinely surface actionable insights and automate parts of the sales workflow rather than just tacking predictions onto reports. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It’s little bit complex to setup and for large enterprises licensing is bit tedious **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It's helping consolidate what used to be a fragmented set of point tools — quoting, forecasting, partner management, opportunity tracking — into a single system of record, which cuts down on data reconciliation work and gives leadership a more trustworthy view of the pipeline. The AI layer is starting to reduce manual busywork for reps (data entry, next-step recommendations, deal-risk flags), which frees up time for actual selling and relationship-building. ### 49. Connected Salesforce Funnel Unifies Leads Across Data Cloud and Marketing Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno B. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I value most is having the commercial funnel connected to the rest of the Salesforce stack. In a large health insurance operation, leads come from many channels, and bringing sales data closer to Data Cloud and Marketing Cloud helps our CRM and commercial teams work from the same view of the prospect. Agentforce has been useful in a specific sales vertical, where the agent receives the lead, qualifies it and hands it over to a human seller with the conversation context. Permissions and governance also matter a lot in healthcare, where we handle sensitive data. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Cost is hard to predict. Core licenses, AI features and consumption based pricing add up, and building a business case takes a lot of effort. Getting real value from agents depends heavily on data quality and integration work, which takes months and usually requires an implementation partner. WhatsApp, the main customer channel in Brazil, still depends on third party providers and custom setup to work well with the platform. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Our main challenge is lead volume coming from many channels, with limited sales capacity to respond fast. In one sales vertical, Agentforce receives every incoming lead, runs the first qualification and hands it over to a human seller with the conversation history. Sellers spend their time on prospects who are ready to talk, and response time no longer depends on team availability. Having the funnel inside Salesforce also lets us connect sales outcomes back to our marketing and data stack, which gives us a clearer view of which channels and campaigns actually generate revenue. In a regulated industry like healthcare, keeping permissions and data access governed in one platform is another important benefit. ### 50. All-in-One Sales Platform with AI Insights and Strong Pipeline Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Sanjay k. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Agentforce Sales is that it brings sales activities, customer data, and AI-powered insights together in a single platform. It helps automate routine tasks, offers useful guidance for prioritizing opportunities, and gives sales teams clearer visibility into the pipeline. As a result, they can spend more time building customer relationships and focusing on closing deals. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The biggest drawback is that the platform can feel complex and often requires significant configuration and training, especially for new users. Some workflows also take too many clicks to complete, and setting up customization or integrations can demand extra administrative effort. The AI-generated insights are helpful, but they still need to be reviewed to ensure accuracy and relevance. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps address common challenges in sales, such as managing customer information, tracking opportunities, maintaining clear pipeline visibility, and cutting down on repetitive tasks. By centralizing data and using AI to surface relevant insights and automate routine work, it improves productivity, keeps sales activities organized, and lets me spend more time engaging with customers and focusing on higher-value work. ## Agentforce Sales (formerly Salesforce Sales Cloud) Discussions - [How do you manage high volume of duplicated data?](https://www.g2.com/discussions/how-do-you-manage-high-volume-of-duplicated-data) - 3 comments, 2 upvotes - [How are other organizations utilizing SFDC for application of price uplift annually in their Renewal Contracts, both for 12 month and multi-year arrangements?](https://www.g2.com/discussions/how-are-other-organizations-utilizing-sfdc-for-application-of-price-uplift-annually-in-their-renewal-contracts-both-for-12-month-and-multi-year-arrangements) - 1 comment, 2 upvotes - [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) - 11 comments, 3 upvotes - [How do I merge two contacts in the same account on on main screen if that's possible?](https://www.g2.com/discussions/15673-how-do-i-merge-two-contacts-in-the-same-account-on-on-main-screen-if-that-s-possible) - 6 comments, 2 upvotes - [How do make our classic layout and fields, buttons transfer over to lightning](https://www.g2.com/discussions/12482-how-do-make-our-classic-layout-and-fields-buttons-transfer-over-to-lightning) - 2 comments, 2 upvotes - [View Agentforce Sales (formerly Salesforce Sales Cloud) pricing details and edition comparison](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?source=search§ion=pricing&secure%5Bexpires_at%5D=2026-09-18+03%3A09%3A36+-0500&secure%5Bsession_id%5D=bf7cafae-54bc-4acc-838b-0eb064ccbc91&secure%5Btoken%5D=65d813e37ca2e79d450de6fbd152ea73bd6b938c67db152b087cf13a027b099d&format=llm_user) ## Agentforce Sales (formerly Salesforce Sales Cloud) Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards - Customizable Reports - Marketing Reports - Sales Reports - Activity Dashboard - Interactive Reports - Customizable Reports - Customizable Reports - Activity Dashboard - Customizable Dashboard **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Cartography** - Geographic Maps - Vector Mapping - Data Visualization - Overlaying - Data Mapping **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Revenue Sourcing and Forecasting** - Revenue History - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Territory Mapping** - Custom Territory Mapping - Strategic Selling - Automatic Rep Assignment **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration - Third-Party Integrations **Sales Performance Features - Sales Planning** - Account Scoring - Revenue Planning - Account Segmentation - Sales Performance - Sales Forecasting - Integrations - Scenario Modeling **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Social Media Integration - Third-Party Integrations **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Agentic AI - Sales Enablement** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Content Management** - Content Import - Content Creation - Templates - Advanced Search - Content Library - Email Management - Customizable Templates **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Analysis** - Predictive Analytics - Distance Analysis - Spatial Analysis - Data Stream - Demographic Data - Trend Analysis - Trade Area Analysis **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Marketing Leads - Contact Capture **Route Planning** - Lead Priority - Optimized Sales Routes - Map Directions **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed - Online Booking - Room Booking **Territory Management - Sales Planning** - Territory Management - Territory Planning **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Analytics** - Reporting - Alerts - Account-Based Engagement - Content Utilization - Prioritization **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Discovery** - Lead Management - Scoring/Ranking - Lead Context - Pipeline Management - Workflow Management - Opportunity Management - Task Management - Contact Management - Calendar Management - Email Management - Campaign Management **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **Reporting** - Data Transformation - WYSIWYG Design - API Integrations - Third-Party Integrations **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Sales Performance Management** - Gamification - Performance Dashboards - Sales Rep Tracker **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times - Real-Time Updates **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - Generative AI **Quota & Capacity Management - Sales Planning** - Quota Management - Capacity Management - Quota Planning **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Additional Functionality** - Customizable Reports - Geotargeting - Ad hoc Reporting - Search/Filter - Role-Based Permissions - Alerts/Notifications - Real-Time Analytics - Reporting & Statistics - Activity Tracking - Geocoding - Widgets - Communication Management - Behavioral Analytics - Data Synchronization - Data Import/Export - Multi-Location - Database Support - 2D/3D Designing - Customer Segmentation - Geofencing - Collaboration Tools - Single Sign On - CAD Tools - Activity Dashboard - AI Copilot - Generative AI - Location Tracking - Reporting/Analytics - Mobile Access - Access Controls/Permissions - User Management - Real-Time Notifications - Heatmaps - Route Optimization **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Administrative** - Third-Party Integrations - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Presentation and Forms** - Video and Interactive Media - Digital Contracts - E-signature **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Third-Party Integrations - Social Media Integration - Website Integration **Agentic AI - Sales Planning** - Autonomous Task Execution - Multi-step Planning **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Additional Functionality** - Task Scheduling - Customizable Branding - Customizable Fields - Reminders - Shift Swapping - Automated Scheduling - Drag & Drop - Mobile Access - Real-time Scheduling - Multi-Location - Personalization and Recommendation - Access Controls/Permissions - Resource Scheduling - Activity Tracking - Timesheet Management - Availability Management - API - Absence Management - Self Service Portal - Generative AI - Calendar Management - Real-Time Notifications - Class Scheduling - Employee Scheduling - Facility Scheduling - Booking Management - User Management - Employee Management - Alerts/Notifications - Reporting & Statistics - Group Scheduling - Customer Database - Appointment Scheduling - Time Zone Tracking - AI Copilot - Calendar Sync **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Additional Functionality** - Customer History - Document Storage - Alerts/Notifications - Customizable Templates - Lead Capture - Lead Qualification - Route Optimization - Calendar Management - Workflow Management - Third-Party Integration - Sales Trend Analysis - API - CRM - AI Copilot - Email Management - Opportunity Management - Customizable Forms - Payment Collection in the Field - Lead Management - Contact Management - Dispatch Management - Customer Database - Mobile Access - Activity Tracking - Sales Forecasting - Sales Activity Management - Commission Management - Reporting & Statistics - Territory Management - GPS - Generative AI **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling - Natural Language Search - Visual Discovery - Data Blending - Data Blending **Platform** - Data Synchronization - Analysis - Sales Trend Analysis - Demographic/Firmographic Data - Real-Time Data **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **Learning Management - Sales Enablement** - Sales Training - Sales Coaching - Sales Onboarding **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Additional Functionality** - Drag & Drop - Interaction Tracking - Customizable Fields - Multiple Scoring Models - CRM - Customer Segmentation - Predictive Analytics - Prioritization - Lead Qualification - Contact Database - Reporting & Statistics - Alerts/Notifications - Email Marketing - Lead Nurturing - Web Forms - Document Storage - Search/Filter - Prospecting Tools - Email Tracking - Sales Forecasting - Customizable Templates - Lead Generation - Sales Reports - Lead Distribution - Data Enrichment - AI Copilot - API - Real-Time Notifications - Lead Capture - Reminders - Generative AI - Forecasting - Email Templates - Activity Dashboard - Activity Tracking - Workflow Automation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services - Real-Time Analytics - Reporting/Analytics - Real-Time Analytics - Reporting/Analytics - Visual Analytics **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Revenue Enablement - Sales Enablement** - Cross-Functional Alignment - AI and Automation - End-to-End Customer Journey Insights - Generative AI **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Additional Functionality** - Chat/Messaging - Prospecting Tools - Content Delivery - Personalization - Reporting/Analytics - Task Management - Alerts/Notifications - Activity Tracking - Third-Party Integrations - API - CRM - Campaign Management - Audio/Video Recording - Collaboration Tools - Appointment Scheduling - Real-Time Notifications - Contact Database - For Sales Teams/Organizations - Lead Management - Activity Dashboard - Scheduling - Reporting & Statistics - Email Tracking - User Management - Interaction Tracking - Workflow Management - Calendar Management - Lead Capture - Call Recording - Template Management - Customizable Branding - Social Media Integration - Content Management - Performance Management - Lead Nurturing - Document Management - Sales Trend Analysis - Meeting Management - Lead Qualification - AI Copilot - Video Support - Microsoft Outlook Integration - Audio File Management - Engagement Tracking - Contact Management - Goal Management - Sales Planning - Mobile Access - CRM Integration - Pipeline Management - Conversation Intelligence - Access Controls/Permissions - Gamification - Lead Scoring - Opportunity Management - Microlearning - Content Sharing - Real-Time Data - Workflow Automation **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs - Real-Time Data - Real-Time Data - Third-Party Integrations - Third-Party Integrations **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications - Mobile Access - Metadata Management **Additional Functionality** - Customizable Branding - Natural Language Processing - Data Extraction - AI Copilot - Ad hoc Reporting - Real-Time Reporting - Publishing/Sharing - Collaboration Tools - Strategic Planning - Self Service Data Preparation - Trend Analysis - Text Analysis - Real-Time Monitoring - Data Synchronization - Widgets - Benchmarking - Performance Metrics - Data Mapping - Generative AI - Trend/Problem Indicators - Customizable Templates - Access Controls/Permissions - Data Import/Export - Profitability Analysis - OLAP - Alerts/Notifications - Search/Filter - Drag & Drop - Data Connectors - Multiple Data Sources - Key Performance Indicators - Dashboard Creation - Role-Based Permissions - Data Mining - Forecasting - Ad hoc Query ## Top Agentforce Sales (formerly Salesforce Sales Cloud) Alternatives - 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