Chargent Reviews & Product Details

Chargent has been a valuable partner for Broadway Plus, helping us manage Stripe payments directly within Salesforce and keep the payment experience smooth for our customers. We especially appreciate their guidance through Stripe API updates and changes, which helps us stay current and keep our operations running reliably. Their knowledgeable, responsive team gives us confidence that our payment processes are in good hands. Review collected by and hosted on G2.com.

The transition from legacy payment sources to the new payment methods model had a few bumps, but we appreciate Chargent’s guidance and are glad to have moved to the improved model. Review collected by and hosted on G2.com.

Chargent supports multiple gateways, tracks real-time payments, and ensures secure payment processing. Review collected by and hosted on G2.com.

Chargent's main drawback is that it is costly and complex to set up. Review collected by and hosted on G2.com.

That Chargent can be configured with recurring billing and subscriptions, removes an extra step. Review collected by and hosted on G2.com.

Better for established companies, a lot of the functions aren't as necessary for small businesses. Review collected by and hosted on G2.com.

AppFrontier built a highly flexible product in terms of the various Gateways it could support. In a Franchise Business Model, having the ability to leverage multiple gateways for different business units in the same Salesforce Org was a key requirement. Chargent also provided flexibility to lock down supported Payment Methods per Gateway such as ACH & Credit Card. Review collected by and hosted on G2.com.

There was not enough support for building custom payment portals although they did provide a generic that could be adjusted to some extent with CSS. As long as you have someone on your team handy with Visualforce and CSS, you'll have a good start. Review collected by and hosted on G2.com.

Chargent is very simple to install and implement. Because it uses standard and custom objects, there was a lot of flexibility to customize the system and processes to meet our business needs. It also pairs very nicely with FormAssembly. I've used Authorize.net for Salesforce/Form Assembly integrations in the past, but Chargent is much more flexible, customizable and in the flow of our business processes. Chargent allows us to set up one-time or recurring transactions (subscriptions / payment plans) right within Salesforce. It has enormously simplified the way we do business. Setting up a charging terminal in Salesforce was a breeze. Customer support is outstanding as well. Review collected by and hosted on G2.com.

I honestly can't think of anything. Support has been super helpful and responsive when needs have arisen. Sure there are constraints one must embrace when using any solution, but we've so seldom needed to compromise our processes to accommodate Chargent. When we have, it has always been in the interest of our protection (PCI Compliance, etc.) Review collected by and hosted on G2.com.

We love chargent's ability to integrate with Salesforce, which is our main cloud computing software. It offers a variety of automation and information, that paints a clear picture for our users. Review collected by and hosted on G2.com.

With automation, comes challenges when integrating with other applications. It does take a lot of time to tweak and prioritize, but we've had amazing support to assist with this. Review collected by and hosted on G2.com.

The product works as expected and greatly simplified the gateway implementation in Salesforce with its preconfigured opportunity automation. The team have been quick to help me resolve questions during our initial setup, and the product has evolved to support more gateways since we began using it. Review collected by and hosted on G2.com.

The gateway provider we use eWay required some fields populated that were unique to that gateway, and this wasn't covered in the documentation, however having said that, the team were able to understand my issue very quickly, and explain to me and how to resolve my issues when I logged a case with them. Review collected by and hosted on G2.com.

Using Chargent has saved our accounting team a ton of time each week, and made it easier for our customers. The support from them has been great as well. Our customers have been asking us for an easy way to pay by credit card for years, and now we've been able to give them that. The full integration to FinancialForce means that we don't have to manually make payment updates. The setup was easy, and I was able to do full sandbox testing before deploying to production. Great app. Review collected by and hosted on G2.com.

The sandbox install expires, which means I can't run full testing when FinancialForce updates without setting it up again. This is the one thing I would like them to change. Review collected by and hosted on G2.com.

It's easy to create automatically, and it's very easy to refund the borrower through the same Chargent order just by clicking to refund. Chargent gives you all the information needed for that transaction, including ID, date, amount charged, and created date. Review collected by and hosted on G2.com.

I don't like that Chargent doesn't have a good description of the name itself. It only shows the numbers, and the latest number is the most recent transaction. But as we are working with a lot of Chargents, searching for the right transaction is always difficult. Review collected by and hosted on G2.com.

Chargent has really one purpose: Processing payment in salesforce, and it does that well. It's flexible because you can build your own customization or rely on its basic out of the box features.

It can process many gateways--it sends either one-time or batched payment info to one of many payment gateways and returns the response to Salesforce. It will run off of Opportunities or Orders.

It comes with a simple card update email notification to customers that is helpful. You set up your opportunities to get caught in a nightly batch for recurring gifts or to send email reminders when a card is expiring. All the data is managed in salesforce

Has some validation built in to stop bad data entry. Review collected by and hosted on G2.com.

Because you have almost total control, the learning curve is a bit steep for an admin and the docs are thorough but maybe not simple.

It would be nice to have more control over the queries for nightly jobs that charge recurring. It is a bit limiting in that it doesn't have a "listener" for data from your processor. Therefore it can't take advantage of new account updating feature on many processors (the ones that try to keep recurring payment info up to date without relying on the customer to update their info).

The interface for data entry is just the salesforce record, so the UI is salesforce-limited. You can build your own Visualforce or other interface. Review collected by and hosted on G2.com.