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Chargent

By AppFrontier

4.5 out of 5 stars

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Chargent Reviews & Product Details

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Pricing

Pricing provided by Chargent.

Startup

$8,000.00
Per Year

Growth

$16,000.00
Per Year

Chargent Media

Chargent Demo - Chargent: Your Salesforce Payments Experts since 2008
Chargent: Your Salesforce Payments Experts since 2008
Chargent Demo - Start taking Digital Payments now in Salesforce. Eliminate manual processes, disconnected systems.
Start taking Digital Payments now in Salesforce. Eliminate manual processes, disconnected systems.
Chargent Demo - Chargent isn't just a connector. It's a suite of flexible payment tools.
Chargent isn't just a connector. It's a suite of flexible payment tools.
Chargent Demo - The Most Direct Payment Gateway Connections for Salesforce. Add your Payment Gateway!
The Most Direct Payment Gateway Connections for Salesforce. Add your Payment Gateway!
Chargent Demo - Trusted to handle Payments by Hundreds of Salesforce Customers and Millions of End Users.
Trusted to handle Payments by Hundreds of Salesforce Customers and Millions of End Users.
Chargent Demo - Send Pay Request Links in Emails or Invoices. Enable Self-Service Payments Your Customers Love!
Send Pay Request Links in Emails or Invoices. Enable Self-Service Payments Your Customers Love!
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Chargent Reviews (59)

Reviews

Chargent Reviews (59)

4.5
59 reviews

Pros & Cons

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Verified User in Consulting
CC
Small-Business (50 or fewer emp.)
"Chargent : A robust payment solution"
What do you like best about Chargent?

chargent support multiple gateways, it track real time payments and secure payment processing Review collected by and hosted on G2.com.

What do you dislike about Chargent?

chargent's main dawbak is that it is costly and complex to setup Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Mid-Market (51-1000 emp.)
"Reliable and easy payment processing in Salesforce"
What do you like best about Chargent?

That Chargent can be configured with recurring billing and subscriptions, removes an exta step. Review collected by and hosted on G2.com.

What do you dislike about Chargent?

Better for established companies, a lot of the functions aren't as necessary for small businesses. Review collected by and hosted on G2.com.

Rich B.
RB
Salesforce Configurator/Administrator 
Information Technology and Services
Mid-Market (51-1000 emp.)
"Chargent Payment Processing on Salesforce"
What do you like best about Chargent?

AppFrontier built a highly flexible product in terms of the various Gateways it could support. In a Franchise Business Model, having the ability to leverage multiple gateways for different business units in the same Salesforce Org was a key requirement. Chargent also provided flexibility to lock down supported Payment Methods per Gateway such as ACH & Credit Card. Review collected by and hosted on G2.com.

What do you dislike about Chargent?

There was not enough support for building custom payment portals although they did provide a generic that could be adjusted to some extent with CSS. As long as you have someone on your team handy with Visualforce and CSS, you'll have a good start. Review collected by and hosted on G2.com.

Gordon B.
GB
Director of Operations
Religious Institutions
Small-Business (50 or fewer emp.)
"Easy Setup - Seamless Integration with Salesforce with Great Customization Options"
What do you like best about Chargent?

Chargent is very simple to install and implement. Because it uses standard and custom objects, there was a lot of flexibility to customize the system and processes to meet our business needs. It also pairs very nicely with FormAssembly. I've used Authorize.net for Salesforce/Form Assembly integrations in the past, but Chargent is much more flexible, customizable and in the flow of our business processes. Chargent allows us to set up one-time or recurring transactions (subscriptions / payment plans) right within Salesforce. It has enormously simplified the way we do business. Setting up a charging terminal in Salesforce was a breeze. Customer support is outstanding as well. Review collected by and hosted on G2.com.

What do you dislike about Chargent?

I honestly can't think of anything. Support has been super helpful and responsive when needs have arisen. Sure there are constraints one must embrace when using any solution, but we've so seldom needed to compromise our processes to accommodate Chargent. When we have, it has always been in the interest of our protection (PCI Compliance, etc.) Review collected by and hosted on G2.com.

SH
Salesforce Administrator
Information Technology and Services
Mid-Market (51-1000 emp.)
"Best Payment Processor!"
What do you like best about Chargent?

We love chargent's ability to integrate with Salesforce, which is our main cloud computing software. It offers a variety of automation and information, that paints a clear picture for our users. Review collected by and hosted on G2.com.

What do you dislike about Chargent?

With automation, comes challenges when integrating with other applications. It does take a lot of time to tweak and prioritize, but we've had amazing support to assist with this. Review collected by and hosted on G2.com.

Sarah D.
SD
Business Systems Analyst
Hospital & Health Care
Enterprise (> 1000 emp.)
"Time saving product"
What do you like best about Chargent?

The product works as expected and greatly simplified the gateway implementation in Salesforce with its preconfigured opportunity automation. The team have been quick to help me resolve questions during our initial setup, and the product has evolved to support more gateways since we began using it. Review collected by and hosted on G2.com.

What do you dislike about Chargent?

The gateway provider we use eWay required some fields populated that were unique to that gateway, and this wasn't covered in the documentation, however having said that, the team were able to understand my issue very quickly, and explain to me and how to resolve my issues when I logged a case with them. Review collected by and hosted on G2.com.

John E.
JE
Sr. Salesforce Administrator
Real Estate
Mid-Market (51-1000 emp.)
"Easy and Effective"
What do you like best about Chargent?

Using Chargent has saved our accounting team a ton of time each week, and made it easier for our customers. The support from them has been great as well. Our customers have been asking us for an easy way to pay be credit card for years, and now we've been able to give them that. The full integration to FinancialForce means that we don't have to manually make payment updates. The setup was easy, and I was able to do full sandbox testing before deploying to production. Great app. Review collected by and hosted on G2.com.

What do you dislike about Chargent?

The sandbox install expires, which means I can't run full testing when FinancialForce updates without setting it up again. This is the one thing I would like them to change. Review collected by and hosted on G2.com.

Tamar E.
TE
Senior Financial Analyst
Financial Services
Mid-Market (51-1000 emp.)
"2 years of experience using Chargent"
What do you like best about Chargent?

its easy to create automatically, Its is very easy to refund the borrower through the same chargent order just by clicking to refund.

Chargent gives you all the information that is needed for that transaction, ID, date, amount charged and created date. Review collected by and hosted on G2.com.

What do you dislike about Chargent?

I dont like that chargent doesnt have the good description of the name itself. It only shows the numbers and the latest number is the one that is the lates transaction. But as we are working with a lot of chargents searching for the right transaction is always difficult. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
CN
Small-Business (50 or fewer emp.)
"Flexible product for processing payments in salesforce"
What do you like best about Chargent?

Chargent has really one purpose: Processing payment in salesforce, and it does that well. It's flexible because you can build your own customization or rely on its basic out of the box features.

It can process many gateways--it sends either one-time or batched payment info to one of many payment gateways and returns the response to Salesforce. It will run off of Opportunities or Orders.

It comes with a simple card update email notification to customers that is helpful. You set up your opportunities to get caught in a nightly batch for recurring gifts or to send email reminders when a card is expiring. All the data is managed in salesforce

Has some validation built in to stop bad data entry. Review collected by and hosted on G2.com.

What do you dislike about Chargent?

Because you have almost total control, the learning curve is a bit steep for an admin and the docs are thorough but maybe not simple.

It would be nice to have more control over the queries for nightly jobs that charge recurring. It is a bit limiting in that it doesn't have a "listener" for data from your processor. Therefore it can't take advantage of new account updating feature on many processors (the ones that try to keep recurring payment info up to date without relying on the customer to update their info).

The interface for data entry is just the salesforce record, so the UI is salesforce-limited. You can build your own Visualforce or other interface. Review collected by and hosted on G2.com.

Brandon T.
BT
Lead Software Engineer
Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Very effective authorize integration"
What do you like best about Chargent?

This works very well to connect salesforce to authorize. It allowed us to find problems with transactions that did not go through very easily. Review collected by and hosted on G2.com.

What do you dislike about Chargent?

Nothing. It has been very effective and easy to use. There hasn't been any downtime or bugs. When we had a question or issue, support was very effective. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by Chargent.

Startup

$8,000.00
Per Year

Growth

$16,000.00
Per Year

Enterprise

Starting at $25,000.00
Per Year
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