--- title: Gusto Reviews meta_title: 'Gusto Reviews 2026: Details, Pricing, & Features | G2' meta_description: Read what the Gusto community has to say about different features, use cases, and pricing models. aggregate_rating: rating_value: 4.6 review_count: 11306 scale: '5' date_modified: '2026-06-27' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Gusto Reviews **Vendor:** Gusto **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.6/5.0 **Total Reviews:** 11,306 ## About Gusto Gusto is a comprehensive human resources (HR) solution designed to assist businesses in managing their payroll, benefits, hiring, and employee management needs. This platform caters to a wide range of organizations, from startups to established enterprises, providing essential tools that streamline HR processes and enhance team engagement. By consolidating various HR functions into a single, user-friendly interface, Gusto simplifies the complexities of workforce management, allowing businesses to focus on growth and development. Targeted primarily at small to medium-sized businesses, Gusto addresses the unique challenges faced by organizations that may not have extensive HR departments. The platform is particularly beneficial for entrepreneurs and business owners who seek to establish a solid foundation for their workforce without the burden of managing multiple systems. Gusto's features are designed to support various use cases, including onboarding new employees, administering payroll, and managing employee benefits, making it a versatile tool for any growing business. One of Gusto's key features is its payroll management system, which automates calculations and tax filings, ensuring compliance with federal and state regulations. This not only saves time but also reduces the risk of costly errors. Additionally, Gusto offers competitive compensation tools that help businesses benchmark salaries and create attractive compensation packages, which can be crucial for attracting and retaining top talent. The platform also includes benefits administration, allowing employers to offer health insurance, retirement plans, and other perks seamlessly. Moreover, Gusto provides a wealth of management resources, including templates and guides for performance reviews, employee handbooks, and compliance checklists. These resources empower business owners to foster a positive workplace culture and ensure that their teams are well-informed and engaged. Gusto's commitment to customer support further enhances its value, as users can access expert guidance to navigate the complexities of HR management. In summary, Gusto stands out in the HR software category by offering an all-in-one solution that meets the diverse needs of businesses. With its modern features, user-friendly interface, and robust support, Gusto enables organizations to nurture their teams effectively, ensuring that both employees and the business can thrive together. ## Gusto Pros & Cons **What users like:** - Users love Gusto's **user-friendly interface** , making payroll management seamless and stress-free for businesses. (5642 reviews) - Users value the **simplicity and ease of use** of Gusto, making payroll management efficient and hassle-free. (2984 reviews) - Users commend Gusto for its **remarkably easy setup** , ensuring a smooth transition and efficient payroll management. (2807 reviews) - Users appreciate Gusto for its **ease of use** , streamlining payroll management and enhancing workflow efficiency. (2800 reviews) - Users value the **ease of use** of Gusto for efficient payroll management and quick report generation. (2593 reviews) - Users appreciate the **user-friendly interface** of Gusto, finding it easy to navigate and manage finances efficiently. (2347 reviews) - Intuitive (1994 reviews) - Easy Payroll (1912 reviews) - Users find Gusto a **time-saving solution** that simplifies payroll and hiring processes effortlessly. (1840 reviews) - Easy Access (1767 reviews) **What users dislike:** - Users cite **missing features** like live chat and an updated expense table as limitations in Gusto's functionality. (614 reviews) - Users express frustration over **poor customer support** , highlighting delays, unhelpful responses, and lack of accountability. (601 reviews) - Users frequently face **payroll issues** requiring support intervention and experience frustrating delays during login and information editing. (488 reviews) - Users face **login issues** , including confusion with two-step verification and frequent glitches during the login process. (416 reviews) - Users note the **limited customization** in Gusto, finding it less adaptable for specific needs, especially on mobile. (409 reviews) - Users find the **time tracking feature lacking** , desiring enhancements for ease of use and better reporting capabilities. (380 reviews) - Limited Features (349 reviews) - Users experience **inconsistent support services** , leading to frustration and difficulties in resolving payroll issues effectively. (325 reviews) - Limited Capabilities (323 reviews) - Slow Loading (306 reviews) ## Gusto Reviews ### 1. Effortless Payroll Compliance, But Pricing Hikes are Tough **Rating:** 4.5/5.0 stars **Reviewed by:** Lesenak A. | Human Resource Admin 1, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Gusto?** I really like the Goose AI assistant on Gusto. It's been a game changer for our office manager by allowing her to interact with the platform easily day-to-day. Instead of hunting through help articles or waiting on support, she can just type what she needs in plain language and get a direct answer or be guided to the exact place in the platform. This feature is especially helpful for someone without a payroll background, as it makes the system feel less intimidating and reduces the number of questions she needs to ask me, since the platform can answer them itself. Additionally, using the chat to get direct answers or clickable links really cuts down on our research time, meaning we don't have to keep searching or wait for customer service replies. **What do you dislike about Gusto?** What I dislike is when in March 2026 the price increased. The price increase on the simple plan was a 23% jump that arrived without much notice. For our small team that is already watching costs, the base fee going from $40 to $49 a month feels like a significant move. And per employee cost on the plus plan starts to bite meaningfully once you get past 50 people. There is no way to test the platform before committing either since there is no free trial, so we have to put a lot of weight on the assessment of the SaaS materials before having any real experience with the product. **What problems is Gusto solving and how is that benefiting you?** Gusto solves our state's tax compliance issues by handling multistate tax filings automatically, and alerts us to new obligations when employees relocate. This proactive feature spares us the hassle of manually tracking varying state requirements. ### 2. Efficient Payroll with User-Friendly Features **Rating:** 4.5/5.0 stars **Reviewed by:** Vijay M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Gusto?** I probably like every feature of Gusto. The time tracking and the geofencing options are what really stand out for our clients. The employees can input their times according to various tasks they do, and they just have to time in and time out by selecting their task in the drop-down feature. All of those entries are only made when they are in the location fixed by the geofencing option, which works good. The setup process was really good because the onboarding team from Gusto was very helpful. Our accountant was also connected with them, so everything went smoothly. The payroll team made sure the first payroll was run properly. So the onboarding process was really good, and the assistance was top notch. **What do you dislike about Gusto?** I think probably the geofencing option does not work offline. I would really love that the sensing option is turned on when it works offline so that whenever the employees are online back again, the time could be entered accordingly. Because a lot of times, we have sites in the mountains where there isn't any Internet service. So then it becomes a hassle for us to use the geofencing option. There are also two features that I want to be improved. One is if I am reimbursing an employee on their own health insurance plan. **What problems is Gusto solving and how is that benefiting you?** I use Gusto to process payroll for my clients easily and quickly with just a click, allowing accurate time tracking with geofencing and task selection. ### 3. Convenient, All-in-One Payroll Platform with Prompt, Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle H. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Gusto?** Gusto is extremely convenient, easy to use, and the customer service is always prompt and helpful. Having everything on one platform is exceptionally nice for staying organized and makes payroll, insurance, and compliance needs a breeze. **What do you dislike about Gusto?** I haven't experienced many pain points with Gusto. It was at first a bit confusing to try to establish employees in different states, but their customer service reps quickly assisted me. **What problems is Gusto solving and how is that benefiting you?** Gusto is solving the problem of having a company in CA with an employee in NY... the CA payroll company we used to use doesn't cover all states. It also makes payroll simple and fast, sends helpful reminders, and benefits our company by saving us time. ### 4. Effortless Payroll and Onboarding—Fast, User-Friendly, and Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn K. | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Gusto?** The Gusto platform is so easy to use. I have used ADP and Paychex and they are so unnecessarily complex, and this is coming from someone who has a payroll and HR background. Gusto is so easy that even a small business owner with no previous experience processing payroll could handle it. The layout is very user friendly. The software basically walks you through everything step-by-step. I can run payroll in a flash. And onboarding is also super fast. It sends the new employee a welcome message and reminders about documents they need for their I-9 and notifies other staff that a new employee is coming on board. It reminds you about birthdays and anniversaries for staff as well. And you cannot beat Gusto's price. I highly recommend. **What do you dislike about Gusto?** Honestly, nothing is really bad about it. I cannot think of anything negative. **What problems is Gusto solving and how is that benefiting you?** I like that it reminds me about running payroll, that it reminds me when it is time to send out tax forms, reminds me when there is a holiday. I am a small business owner and I juggle many balls in the air Gusto makes sure that I am in compliance and don't miss deadlines ### 5. Intuitive HR and Payroll Management with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Breauna S. | Ministry Assistant/ Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Gusto?** I love that Gusto allows employees to change their clock-ins on their own. Tracking paychecks is one wonderful perk, but the best part is the savings goals feature. With the paycheck tracker, I know ahead of time what to expect from my upcoming paycheck, and it's nice to see the amount I'm receiving without having to check my bank account. The savings goals feature is one of the best I've come across in an employee app. It's incredibly easy to set up a savings goal that not only takes money out directly from my paycheck but also accrues interest. The ability to name goals and create multiple savings goals is an incredible feature. Additionally, the initial setup was extremely simple, and I was signed up and an employee via Gusto before my company even added me to their internal systems. **What do you dislike about Gusto?** There should be an 'other' option available when requesting time off for situations that do not fall into a specific category. Also, if the comment needed to adjust the time clock ins and outs could be optional instead of required that would be helpful to some in certain situations **What problems is Gusto solving and how is that benefiting you?** Gusto keeps track of all employees in one spot, preventing miscommunication and calculation errors. It allows employees to change their clock-ins on their own, tracks paychecks, and supports savings goals with ease. ### 6. Streamlined Payroll Management, Reliable but Pricey **Rating:** 4.5/5.0 stars **Reviewed by:** Kaprizyla A. | Human Resources Assistant 1, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Gusto?** I really like the autopilot feature in Gusto. Once payroll is set up and reviewed, you can schedule it, and it just runs without needing manual submission every cycle. This automation is a real time saver, especially for a team like ours where payroll is not the only thing on everyone's plate. Also, the step-by-step process for setup, like adding employees and setting up pay schedules, is clearly laid out, making it easy even if you're not an expert in the field. From an IT perspective, integrating Gusto with other systems, especially BambooHR, is straightforward. **What do you dislike about Gusto?** When something goes wrong and you actually need to talk to someone, the response can be slow. There were a couple of times we had questions that needed a fast answer, and ended up waiting longer than we like, which for payroll issues, is not a great feeling. The pricing structure is also something to watch as your team grows. It starts off very reasonable, but as you add headcount or move to higher plans, the per-employee fee adds up faster than you'd expect. It’s not a deal breaker, but something to plan for. **What problems is Gusto solving and how is that benefiting you?** I use Gusto to automate tax filing, ensuring deadlines are met and avoiding penalties. It seamlessly integrates with our accounting software, streamlining payroll data transfer and reducing manual work, which saves us a lot of time and effort. ### 7. User-Friendly and a Force-Multiplier for Our Small Business' Payroll **Rating:** 5.0/5.0 stars **Reviewed by:** David A. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Gusto?** I like that Gusto is user-friendly, packed with proactive notifications, and—frankly—fun to use. **What do you dislike about Gusto?** I haven’t run into any issues while using Gusto. There are a few features I’d like to explore in more depth, but I see that as a positive rather than a drawback. **What problems is Gusto solving and how is that benefiting you?** Gusto offers a great interface for time tracking and expense tracking. I can track my team’s hours easily each pay cycle, and I’m also able to adjust hours or fix clock-in mistakes without any hassle. They offer some great features as well, like Gusto Wallet and the Spending Account. For a small business like ours (less than 11 employees), it provides robust payroll infrastructure in a format that saves us time. I can’t emphasize enough how user-friendly it is—our employees can download the app and start using it right away with ease. ### 8. Bright, Clear UI That Makes Payroll Tasks Fast and Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Gusto?** So easy to log in and find everything you need. I've used a lot of software for the same purposes that I use Gusto, and have to say this is my favorite. Everything is clear, the UI is bright and straightforward, and I can always find what I needed within 2 minutes **What do you dislike about Gusto?** I honestly haven't found anything I dislike thus far. I would love for Gusto to handle even more use cases so we can centralize more items through this tool. I have not experience any downtime, and am able to access other items I need through the integrations. **What problems is Gusto solving and how is that benefiting you?** can easily find my benefits information, this is mainly what I use it for thus far. I can imagine there are other use cases here, but would like to explore more to see what else is possible through the UI. Viewing payment information is also easy to view and track. ### 9. Stress-Free HR and Taxes for Small Businesses with Gusto **Rating:** 4.5/5.0 stars **Reviewed by:** Crystal I. | Director, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Gusto?** Gusto takes away a lot of stress for me! I am a small business and I have to wear so many hats daily. But with Gusto I at least know that I don't have to worry about all of the HR duties. Especially the taxes!! They are able to file on my behalf and I don't have to think about it. I can focus on the other important things. Onboarding is such a nice tool to have. My staff members found it easy to navigate. I was also able to find great workers comp through another company and link it to my account. I find the price to be very reasonable for all of the support they offer. I am happy with Gusto. **What do you dislike about Gusto?** I have been using Gusto for under a year and so far I do not have any dislikes. **What problems is Gusto solving and how is that benefiting you?** Gusto is saving me a lot of time and saving me from the stress and headaches that come with payroll, time and attendance, and tax compliance. ### 10. Effortless Payroll with Seamless Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Nolan B. | CEO and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Gusto?** I love how Gusto solves all the tedious and hard tasks about running payroll by giving genuine updates and letting us know when to run payroll. It's easy to edit and make changes, especially when employees are onboarded, promoted, or fired. I appreciate the ease of the onboarding process; it takes a lot of the load off our staff, saving us extra time. All we do is enter employee information, and Gusto automatically onboards the employee and keeps us updated on what needs to be done. The initial setup of Gusto was very simple and streamlined, and I'd definitely recommend it to anyone. We've used Gusto from the beginning and love it for its amazing performance that saves us so much time. **What do you dislike about Gusto?** There isn't anything I don't like about Gusto. **What problems is Gusto solving and how is that benefiting you?** Gusto takes care of the tedious tasks in payroll and keeps us updated. It simplifies onboarding, saving us time by automatically handling employee setup. ### 11. Exceptionally User-Friendly and Enjoyable Platform **Rating:** 3.5/5.0 stars **Reviewed by:** Victoria P. | Business Affairs Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Gusto?** It is so user friendly. It is interactive and makes it enjoyable to navigate through. I am able to easily access what I need quickly through the app and website. I didn't feel like there was a use learning curve. Our team found the onboarding and implementation process very easy. I can get help when I need it. Over all I really love this platform as an employee and working on the operations side over many other platforms. **What do you dislike about Gusto?** HR platform there are little things that can be challenging but it is nothing that I would change or feel needs to be addressed. **What problems is Gusto solving and how is that benefiting you?** Some of our benefit integration was confusing and presented some challenges. Gusto has been active in presenting solutions and working with our team to resolve the benefits integration issues . ### 12. Excellent Customer Service That Makes Payroll and Team Management Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Liz C. | Administrative and Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Gusto?** The customer service is EXCELLENT. Gusto has become one of the most valuable tools in my operations stack because it removes friction from every part of payroll and team management. The features I rely on most aren’t flashy—they’re the ones that quietly save me hours and prevent mistakes. **What do you dislike about Gusto?** While Gusto automates a lot, certain processes feel locked‑in. For example, making adjustments after payroll runs can be more complicated than expected. It’s doable, but it often requires extra steps or support tickets when a simple edit option would save time. **What problems is Gusto solving and how is that benefiting you?** The built‑in reports—especially the payroll journal and tax summaries—have made month‑end and year‑end dramatically smoother. Instead of exporting CSVs and cleaning them up, I can pull exactly what our accountant needs in a couple of clicks. ### 13. Great multi state compliance **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin B. | Chief financial officer, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2026 **What do you like best about Gusto?** It has an extremely user-friendly system for managing multiple payrolls and automated tax filings in multiple states. No more paper clutter as new employees can enter their bank details and sign regulatory paperwork on their own through a secure portal. The time tracking integration with outside time tracking systems is perfect and helps to eliminate manual data transfer errors before payday. **What do you dislike about Gusto?** International contractor payment is still very limited, and requires a lot of extra fees to be paid from processing fees, compared to the specialized international platforms. In the busy seasons of filing for taxes, customer support has become considerably less responsive to customer needs when payroll discrepancies occur that need to be resolved quickly. **What problems is Gusto solving and how is that benefiting you?** It's now easy with determining state-specific payroll taxes and compliance paperwork with governmental agencies. It simplifies our HR processes by bringing health insurance management and employee paid time off together in one place. Our operations team is saving dozens of hours in the PM each month with digital consolidation ### 14. We successfully automated all employee tax filings **Rating:** 4.0/5.0 stars **Reviewed by:** Roberto M. | People operations generalist, International Trade and Development, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2026 **What do you like best about Gusto?** It provides the most user friendly system for managing payroll and filing taxes automatically in several states at once. The onboarding process is entirely automated, allowing new employees to self enroll into the portal and enter their banking details and sign the necessary documents. External time tracking seamless integration also ensures perfect data transfer without manual mistakes before payday. **What do you dislike about Gusto?** The payment system for international contractors is still very limited and needs to have a very high processing cost. The responsiveness of customer support has declined to a great extent during the peak of the tax filing seasons when there are payroll discrepancies that need to be addressed without delay. **What problems is Gusto solving and how is that benefiting you?** The software fully eliminates the hassle of manually processing the payroll tax compliance paperwork and reporting to governmental authorities by state. It simplifies our human resource processes by making it easy to pull all health insurance requests together and for employees to request paid time off. ### 15. User-Friendly Payroll, PTO, and Expense Tracking in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2026 **What do you like best about Gusto?** Gusto has been very user-friendly for me. Both the app and the website are easy to use and navigate, and clocking in and out is simple. I also like the payday tracking feature because it lets me see when my paycheck is coming and the amount. The company calendar is helpful for PTO since I can see when other staff members will be out, and the overall process for requesting PTO is easy and straightforward. In addition, my workplace uses the expense feature. As a teacher, I buy items for my classroom and then submit them for reimbursement, and the process is easy to use. I also like having all of my past reimbursements in one place for reference, which is very helpful. **What do you dislike about Gusto?** So far, I haven’t found any specific downsides. **What problems is Gusto solving and how is that benefiting you?** Before using Gusto, our company tracked staff PTO in Google Calendar, which ended up cluttering and overloading everyone’s calendars. It’s much more helpful to have PTO in a separate place that we can reference whenever needed. Previously, my HR person tracked reimbursements and kept that information only for herself, so I had to separately create my own log of the reimbursements I submitted. Now I don’t have to take that extra step. Overall, having everything in one place for our organization has been very helpful. ### 16. Easy to Use, Reliable Performance, and Solid Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Rosario T. | People Team Lead, Investment Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Gusto?** It is very easy to use, even for people that are not fond of technology. It has good integrations with Google workplace and Slack. I never had a technical issue or problem about the platform's performance. The support team is always eager to help although they can sometimes take quite some time to help us with our issues. Price wise, I think that it is an economic option for many companies that are getting started. **What do you dislike about Gusto?** Unfortunately, we needed to move to a bigger provider that allowed better PEO Healthcare plans for our employees. With Gusto we were stuck with UnitedHealthcare and many employees were having issues with it. I had to manually externalize through a broker to obtain Anthem BC, and then this year we decided to move to Rippling to get access to Kaiser and Aetna. **What problems is Gusto solving and how is that benefiting you?** Easy tracking of onboarding tasks, tax registrations, payroll reports. ### 17. All-in-One HR Platform with Fast, Helpful Support **Rating:** 4.0/5.0 stars **Reviewed by:** Oleksandr A. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2026 **What do you like best about Gusto?** Everything is in one place such as payroll, on-boarding, benefits, time tracking and so no need to jump between three tabs with three different logins trying to remember which password you used and that alone is worth it. Also the support team also are genuinely good people who respond fast and follow through. When i had questions taking over payroll duties, someone was there. **What do you dislike about Gusto?** Reporting is the weak spot and as I need one clean report but instead i’m downloading two or three reports and combining them in excel which is annoying when clearly all of the data exists in there somewhere. The LMS side is bare and doesn’t even show the right answer if someone fails a question which is a weird thing to leave out. **What problems is Gusto solving and how is that benefiting you?** Processing payroll manually took time that i did not have. Gusto has taken care of it all. Onboarding new hires go through a paperless process and i no longer have to hold their hands throughout the entire process and also mployee records and time tracking are integrated together so if a new hire starts or a previous hire leaves; nothing will fall through the cracks. ### 18. GUSTO’s Intuitive Interface Makes Time Updates and Pay Insights Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Tony W. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2026 **What do you like best about Gusto?** GUSTO has an interface and functionality that makes it easy to understand, use and teach to others new to the feature. Options to update your Time and the Pay insights have truly been useful to me personally. **What do you dislike about Gusto?** Our particular company has had issues with consistently using the Direct Deposit feature so we are not using it at this time. We have tried to restart the feature but I am not privy to the issues we are facing that prevent us from doing so. **What problems is Gusto solving and how is that benefiting you?** Consistently logging in and out of work is so easy and effortless that a few of our older teammates that are not fond of new technology found it very easy to use and are using it correctly and consistently. ### 19. Gusto Makes Scheduling, Time Tracking, and Payroll Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Ben N. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Gusto?** I first used Gusto as an employee about four years ago at a tech startup, and I remembered how easy it was to use. When I started my new business, I wanted to bring it in for that same reason. Now, as a GM, it’s still very straightforward: I can stay on track and check off tasks, keep organized by building schedules, and employees can clock in and out easily. Running payroll is also simple, which makes day-to-day management much smoother. **What do you dislike about Gusto?** As of right now I don't have a single complaint **What problems is Gusto solving and how is that benefiting you?** Gusto makes it easy to stay organized thanks to all the integrations, and it helps me keep up to date on payroll and taxes. It is also very easy to on-board new employees ### 20. Effortless Onboarding and Payroll Management **Rating:** 4.0/5.0 stars **Reviewed by:** Leah P. | Marketing Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Gusto?** I use Gusto for onboarding paperwork, payroll, and managing my direct deposit information. I appreciate how it keeps all of my onboarding and payroll information in one place and makes it easy to complete my hiring documents electronically. I like how it allows me to access my pay information without having to deal with a bunch of paper forms. Another thing I like is that everything is organized in one place, making it easy to access my documents without having to search through multiple websites or forms. The website is straightforward, and the overall experience felt simple and user-friendly. It made onboarding and payroll tasks easy to manage, and the platform was simple to use. From what I've heard, the setup was fairly easy, and as a new employee, my onboarding process was simple and straightforward. **What do you dislike about Gusto?** I think Gusto could provide a little more guidance for new users during the onboarding process so it's easier to understand what each section is for. Adding a few more explanations for forms and payroll terms could make onboarding easier for new users. **What problems is Gusto solving and how is that benefiting you?** I use Gusto to centralize my onboarding paperwork, payroll, and direct deposit information. It simplifies completing hiring documents electronically and tracking pay details, all in one place without dealing with paper forms. ### 21. Easy, Budget-Friendly Payroll App with Helpful Support and Fast Chat Navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Gusto?** Easy to use and integrates well with Jobber. The app has been a great resource for our team, especially for accessing paystubs and everything related to that within the app. For what we’re getting, the price feels right and fits within our budget and metrics. Support and ai chat has also been super helpful; we recently needed to rush a payroll, and they got it done for us with no problem. Also the performance of quick navigation via the chat has been a game changer **What do you dislike about Gusto?** Recently had an error on a payroll where a salary employee's relative hourly rate was way off in the pay. This was something we could have checked before submitting but because of how consistent salary employees are paid that would hardly ever be something our team is checking to ensure is correct **What problems is Gusto solving and how is that benefiting you?** Managing pay to our employees is obviously a big one, but also documentation and record keeping, as well as w2s at the end of the year for the whole team. Onboarding and offboarding is a breeze and can be delegated to the new employee - super simple. ### 22. Gusto Makes Payroll Effortless—Just Hit Approve **Rating:** 4.0/5.0 stars **Reviewed by:** dallas m. | business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Gusto?** I really enjoy how convenient the Gusto platform is, and how it basically does all the work for you when it comes to payroll. I’m a proud owner of three different businesses, but with that pride also comes being extremely busy all the time. The last thing I have time for is sitting down to manually type in a bunch of numbers to submit payroll every week and then hoping I don’t make any mistakes. With Gusto, I don’t have that added stress anymore because it tracks my employees’ hours, automatically enters that information into the system, and runs payroll for me. All I have to do is hit approve each week, and to me that is a blessing. **What do you dislike about Gusto?** I honestly don’t think there’s anything I dislike about Gusto. I’ve tried several different payroll systems over the years, and I can say hands down that Gusto has been the best—and it’s become my personal favorite platform. **What problems is Gusto solving and how is that benefiting you?** Gusto helps solve my time-management issues with its automated payroll features, which free up more time in my schedule so I can focus on other important things across my three businesses. ### 23. Streamlined Payroll and HR, Stress-Free Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sherri D. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Gusto?** I find Gusto excellent, easy, and quick for payroll and HR solutions in my business. The platform is easy to use, saves me significant amounts of time, and makes processing payroll stress-free. I love how employee onboarding, tax filing, and benefits are all streamlined in one place. It's impressive how quick and easy it is to do payroll with Gusto. It makes things stress-free when I hire new employees and have to file tax filings, as Gusto handles it for me. The initial setup was easier than I expected, with everything straight organized and easy to navigate. **What do you dislike about Gusto?** N/A **What problems is Gusto solving and how is that benefiting you?** Gusto makes payroll and HR operations stress-free, saving time with easy-to-use features. It streamlines employee onboarding, tax filing, and benefits management in one place. ### 24. Fast, Intuitive Platform with Responsive Multi-Channel Support **Rating:** 5.0/5.0 stars **Reviewed by:** BRENDA S. | Accounting % HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Gusto?** I like having multiple customer service options—chat, email support, and a phone number. Response times range from immediate to within 24 hours, which is much quicker than our previous provider. Navigating the product is intuitive and quick to maneuver through. Onboarding new hires is a breeze and can easily tell where the employee is in the process. **What do you dislike about Gusto?** I wish it were available in Spanish. About 30% of our employees are much more comfortable managing systems in Spanish, and it would save me time if I didn’t have to translate so much. **What problems is Gusto solving and how is that benefiting you?** Importing hours for field employees is a real time-saver. The provided template is easy to use, and the system integrates my payroll data smoothly without requiring me to make adjustments. Time-off accrual and tracking have been accurate, and it’s been simple for employees to manage and review their available balances. Overall, employees feel more comfortable using Gusto than our previous provider to track their time, request PTO, upload company expenses, and download pay stubs. They can find what they need quickly and easily through the app. ### 25. Simple and Effective Workforce Management Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Gusto?** I've been using Gusto for about three months as an employee and use it daily. One of the first things I noticed is how clean and easy the interface is to navigate. Everything is organized well, which makes it simple to find the information I need without wasting time searching through menus. The features I use most often are the scheduling, time-off requests, and pay tracking tools. Being able to quickly check my schedule and request time off in one place is very convenient. My favorite feature is the pay tracking because it gives me a clear view of my earnings and payroll information whenever I need it. Performance has been excellent. The platform loads quickly, responds well, and I haven't experienced any bugs, crashes, or downtime during the time I've been using it. Gusto also integrates with Google Calendar, which helps me see my work schedule more easily and stay organized. Getting started was straightforward. Setup was quick, and I was able to begin using the platform without any issues. Since I'm an employee rather than an administrator, I haven't had much interaction with customer support or onboarding resources, and I haven't used any AI-specific features enough to comment on them. Overall, Gusto provides a smooth and reliable experience. The clean interface, useful scheduling tools, Google Calendar integration, and easy access to payroll information make it a valuable part of my daily workflow. I would recommend it to other employees looking for a simple and user-friendly workforce management platform. **What do you dislike about Gusto?** My overall experience with Gusto has been very positive, so I don't have any major complaints. If I were to suggest improvements, I would like to see more customization options for the employee dashboard so users could prioritize the information they access most frequently. It would also be helpful to have additional details and insights within the pay tracking section, such as easier access to historical pay data and more visual breakdowns of earnings and deductions. While the current system is easy to use, these additions could make financial information even easier to understand at a glance. Another area for improvement could be expanding calendar and scheduling features. The Google Calendar integration works well, but additional scheduling tools or notifications could help employees stay informed about upcoming shifts and schedule changes. These suggestions are relatively minor, as the platform is already reliable, easy to navigate, and performs well in my day-to-day use. **What problems is Gusto solving and how is that benefiting you?** Gusto helps solve the problem of having important work information spread across multiple systems. Instead of checking different places for schedules, time-off balances, and payroll information, I can access everything from one platform. This saves time and makes it easier to stay organized. The biggest benefit for me is the payroll tracking feature. Being able to quickly view my pay information gives me confidence that my hours and earnings are being recorded correctly. The scheduling and time-off tools are also valuable because they make it simple to see upcoming shifts and manage requests without needing to contact a manager for routine information. Overall, Gusto streamlines communication and employee self-service, making it easier to keep track of work-related information and reducing the amount of time spent searching for it. ### 26. Seamless Payroll, Benefits, and Onboarding—Gusto Delivers Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Trista G. | Director of People and Compliance, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Gusto?** Payroll is seamless with Gusto. The ability for benefits to be integrated in makes our processes more efficient. Onboarding works so well and is incredibly user friendly. When searching for a solution, Gusto was the best in terms of pricing for what we receive. I have been nothing but impressed with the platform. **What do you dislike about Gusto?** There are a few items I wish would be integrated, specifically related to 1099s being able to utilize all the same features (time tracking via app, project codes, etc.) as W2 employees. **What problems is Gusto solving and how is that benefiting you?** Our old provider was lacking in every single aspect, and Gusto solves every single problem we had. We can onboard all in one system, our performance reviews don't have to live in a separate google drive. It encompasses everything we need. ### 27. Streamlined Payroll with Effective International Payments **Rating:** 4.5/5.0 stars **Reviewed by:** Hudyakova I. | HR Support Level 2, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Gusto?** I like using Gusto for the international contractor payment option. It's been a particular win for us because the process is simple and the rates are reasonable. It's convenient that it sits in the same dashboard as our domestic payroll, so nothing feels disconnected. For straightforward contractor relationships in various countries, this consolidation generally saves us from juggling separate international payment tools, and everything being under the same platform makes it really easy. **What do you dislike about Gusto?** I want to see improvements with the international contractor payment option. The service is powered by Remote behind the scenes, and not something Gusto runs themselves. The country list is narrower than expected, with only about a dozen markets. When questions about local employment laws arose, there were delays due to a split support structure between Gusto and Remote, causing confusion about who owned the solution. This created delays when a fast and clear response was needed. **What problems is Gusto solving and how is that benefiting you?** Gusto removed the patchwork of separate tools for payroll, benefits, and onboarding, automating our payroll taxes. It streamlines domestic processes and simplifies international contractor payments, consolidating everything in one platform and saving us from juggling different systems. ### 28. Seamless tax compliance tool **Rating:** 4.5/5.0 stars **Reviewed by:** Rodrigo F. | Payroll Administrator, Import and Export, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Gusto?** We need to shift our thinking on employee payroll, employee tax compliance record keeping across various states, and Gusto did just that. Our accounting staff are able to create payroll with ease and with a few clicks with the friendly user interface. Automated filing guarantees that we only ever file tax returns that are 100% compliant with local and federal requirements. **What do you dislike about Gusto?** Urgent matters are addressed at an exceedingly slow pace by the customer support team and detailed answers are not given. The custom reporting capability is very confusing and cumbersome; takes hours to navigate. This platform often glitches when we come to process end of month payroll in busy times. Importing historical employee information into the system is a labor intensive process that has lots of room for incorrect data entry. **What problems is Gusto solving and how is that benefiting you?** Our entire Human Resources operation is simplified, consolidated and housed in one easily accessed, and highly efficient, digital environment and platform with Gusto. We are able to save hours (or even weeks) each week with the software as it completely automates complex tax calculations and direct deposits. All paper documents about the new hire experience and benefits enrollment were removed. ### 29. Easy Payroll Automation with Great Reminders, Cross-Platform Access, and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jose H. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Gusto?** It's really easy to use, and I don't have to do payroll manually, which is a big plus. I also really enjoy the fact that my accountant can access it and work without trouble. The reminders and due dates when tasks are due are fantastic. Best thing for me is how I can access it on any platform and os. Customer service is great as well! **What do you dislike about Gusto?** When I try to use the Gusto app on my iPad, it doesn’t display properly, so I end up logging in through the browser instead. At times, I also get ads to try other software or applications that work with Gusto, which I think come from the recommendations section. Overall, I don’t have many dislikes; we’re a small company, and I suspect other issues may come up as the company grows. **What problems is Gusto solving and how is that benefiting you?** It makes payroll easier and helps me keep track of when everyone gets paid. The best part is that it reminds me when tasks are due, and I can make changes to employees and other things effortlessly. ### 30. Gusto Makes Pay Stubs and Tax Forms Easy to Find **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Gusto?** The thing I like most about Gusto is that everything is just really easy to find. I mostly use it for things like checking pay stubs, tax forms, and payroll info, and I've never had to spend time digging through menus to find what I need. The interface is clean and straightforward, which makes a surprisingly big difference. I also like that payroll and tax documents are all in one place. Whenever I need to check something or download a form, it's usually only a couple clicks away. Overall, it just does what I need it to do without being confusing or getting in the way. **What do you dislike about Gusto?** One thing I don't love about Gusto is that it can feel a little detached at times. The platform is very streamlined and automated, which is great for efficiency, but it can sometimes make the experience feel impersonal. If I have a question about something payroll-related, it isn't always obvious where to go for clarification beyond the information that's already displayed. That said, the platform generally works well. I just think there could be more context or guidance built into certain areas to make things feel a bit more connected and user-friendly. **What problems is Gusto solving and how is that benefiting you?** I’m working my first internship this summer, and Gusto is supporting me by managing my payroll. It’s been beneficial because it made the onboarding process feel seamless and helped me transition into having a real job and receiving real pay. ### 31. Simple, Intuitive, and Powerful—Gusto Nails Pricing & Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Connor S. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Gusto?** So simple to use! All the features I need with an intuitive interface! I haven't needed integrations but I know I will be covered when I do. It was so easy to onboard myself and other users. Love that. Pricing beats most competitors for a similar experience. Performance has been 100%. Integrations are useful. The AI features are great - glad they are there! **What do you dislike about Gusto?** So far, I haven’t found a single thing I’d change about Gusto. And I’m a developer… which should say a lot! **What problems is Gusto solving and how is that benefiting you?** Same as everyone's... keeping track of the hours of all our employees! It was chaos using multiple different softwares... so glad to have everything under one roof now. So much simpler and the time savings are massive. ### 32. Ideal for Small to Mid-Size Firms with Streamlined Payroll Management **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen B. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Gusto?** I really appreciate how Gusto keeps all the functions under one login, which makes things a lot more streamlined. The user interface is simple and appealing, perfect for a mid-size firm like ours. It might not have all the intricate workflow capabilities, but simplicity is better for us. I love that it allows us to accurately track job costs by logging operations hours and labor burden under specific codes, and we can easily pull these reports monthly. Gusto's reporting is strong enough for our needs, and I've found the setup incredibly clean and straightforward. The initial setup was super easy, and if your data is clean, you can migrate payroll in less than two weeks. It’s a tremendous choice if you thoughtfully plan your needs. **What do you dislike about Gusto?** The only improvement I would suggest is more admin capability and access on the benefits side. If there is a missed enrollment for example that a broker failed to make you have to go through customer service and request the amendment. I would like to have a waiver process where the admin could have those rights like some other systems. I understand it cuts down on liability for Gusto but does add some time. Would not make that a determining issue that is more an edge case that could be simplified especially if you get headcounts greater than 50. **What problems is Gusto solving and how is that benefiting you?** Gusto keeps all functions under one login, enabling accurate job cost tracking with specific codes for easy reporting. It simplifies payroll, timekeeping, benefits admin, reviews, performance tracking, documentation, and reporting, making it a tremendous choice for mid-sized firms with thoughtful planning. ### 33. Streamlined HR and Payroll Solution with Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Veronica D. | Model | Fashion show Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Gusto?** I love using Gusto because it simplifies the payroll process and makes managing onboarding and off-boarding very convenient. The interface is very straightforward and efficient, which I appreciate since some platforms can be difficult to navigate. Gusto is organized and user-friendly, allowing me to easily move between different areas and quickly access HR laws, policy updates, templates, forms, and resources all in one place, which is extremely convenient for my operational and HR roles. I also found the initial setup to be very simple and straightforward. I've been with Gusto since the beginning, and I've already recommended it to all clients who are starting to hire employees and need a payroll platform. **What do you dislike about Gusto?** I wish there was a way that, during the onboarding process of a new employee, you could see an overview of their total employer cost, including the cost for different plan options available for this new employee and the total final new payroll total moving forward. Before finalizing the onboarding process, the platform could show the estimated total employer cost, including wages or salary, payroll taxes, state / fed taxes, benefits, and employer matching contribution for each available plan option. This would give HR and operations a clearer picture of the financial impact of this new hire as opposed to having only some of the information and having to estimate taxes or plan costs yourself or wait until the first payroll initiates. **What problems is Gusto solving and how is that benefiting you?** Gusto simplifies payroll and centralizes employee data, aiding onboarding and offboarding. Its user-friendly interface improves navigation, providing quick access to HR laws, policies, and resources, which is great for HR operations. ### 34. Cheerful, Whimsical Interface That’s Relatively Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Gusto?** I appreciate the whimsical interface, it is cheerful and makes my workday seem more enlivened. I like that it is relatively easy to use once you know where to click and how to use the app. I have not used it yet, but I do appreciate that there are options for utilizing personal budgeting features. **What do you dislike about Gusto?** On the desktop version, I have had a number of instances where I have accidentally clicked outside of the edit window and lost my entire edit. I do not like that feature, it's maddening. While adding a break or editing your time, if you click outside of the edit window, it should ask you if you are done editing, not automatically assume that you are ditching your edit. I have also had a few instances where I had logged a break and also clocked out, but the system did not retain any of that and kept me logged in. **What problems is Gusto solving and how is that benefiting you?** As I am an employee and not the business owner, I can't really speak to this question. ### 35. Effortless Digital Onboarding That Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Brittney S. | Billing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Gusto?** One of the biggest benefits for us has been employee onboarding. Being able to send everything digitally, and having employees enter their own information, has saved a ton of back-and-forth. The interface is clean and intuitive, and I appreciate that it doesn’t feel overly “corporate” or complicated. It’s obvious it was designed with small business owners in mind—people who don’t have time to dig through confusing systems just to get new hires set up. Being new to the company myself, it was easy to implement Gusto and I use it every week and customer support is great when I need them. **What do you dislike about Gusto?** If I had to offer one piece of feedback, it would be that some of the reporting features could be a bit more customizable. That said, overall it does everything we need it to do, and it does it really well. **What problems is Gusto solving and how is that benefiting you?** It saves me time tracking time and attendance because I’m no longer entering time cards manually. It also handles all the payroll calculations for me, which makes the whole process much easier. ### 36. Easy Time Tracking Layout, Smooth Performance, and Simple Banking Integration **Rating:** 5.0/5.0 stars **Reviewed by:** silvia j. | Administrative Assistant - Employee, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Gusto?** I really like the layout of the time tracking screen. It is easy to record my hours. I also like the notes section in there as well. I'm also impressed with the preformance of the app itself, as we have never had to deal with any bugs as long as I have worked here. Integration wise, I have heard other coworkers say using the banking Gusto offers is beneficial and very simple to use. **What do you dislike about Gusto?** I don't really have any critiques for Gusto, but I would love to have unlocked cash flow without setting up an account. **What problems is Gusto solving and how is that benefiting you?** It adds all of my hours for the week. That takes away the hastle of trying to figure out what I'll be getting paid. It also has a great, organized dashboard with all of the key componets of the app that I use daily. ### 37. Everything you need with a user friendly experience **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | Patent Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Gusto?** I think its pretty easy to find w2 and paychecks which I seem to constantly need and dont need to go through the hassle of asking my boss. The ability to access these especially very old ones is great. **What do you dislike about Gusto?** I feel like thre is so many features I do not access because I just dont know about or feel comfortable because am I supposed to be using them for my benefit or is it fluff to sell things. For isntance cash flow. **What problems is Gusto solving and how is that benefiting you?** I like to see how much money I make each period in comparison to previous periiods so it is easy to go back each time and look at how much money I received and then compare it ### 38. Effortless Payroll with Gusto's Intuitive Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Oscar V. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2026 **What do you like best about Gusto?** I use Gusto for payroll and benefits management, and it makes payroll super simple. It connects to QuickBooks and updates it accordingly, which is super convenient. I like that the UI is pretty nice and straightforward, even if I preferred the old UI slightly more. The ease of finding things I need, like W2s for the end of the year and past payroll, is great. Processing payroll is so simple that I don't even audit the numbers anymore because they're always on point. Payroll being accurate means I don't have to spend time ensuring everyone is paid properly. Having documents like W2s readily available makes life easier at the end of the year. Gusto handles making them available for all employees, and there's even an option to mail them if necessary. **What do you dislike about Gusto?** Switching a contractor to an employee can be cumbersome. In the past, some folks had to create 2 accounts with 2 separate emails in order to treat both differently. A seamless transition would be nice (i.e. just entering start and end dates and go!). I think more guided prompts would be helpful, such as when a taxing jurisdiction is introduced or Gusto requires actions to be taken, some explanation as to why or a walkthrough would help. I have a couple of alerts, but I'm not sure if they are truly applicable or not to our business. **What problems is Gusto solving and how is that benefiting you?** Gusto makes payroll super simple, connects to QuickBooks, and allows me to administer benefits with ease. The payroll accuracy saves me time, and having documents like W2s readily available makes life easier at the end of the year. ### 39. Fast, Easy Payroll Access—Update in Minutes with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Jolene W. | Design Administrator/Designer/Account Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Gusto?** I love that I can go in and edit my hours. I frequently forget to either login or log out and this allows me to post accurate hours for my company without the need to bother our human resources department. I love that I can go on any time and see my past hours worked, my past paycheck details, and my cumulative earnings. I love that there is a way to track paid time off, even though my company doesn't use this, if I were an employer I think this would be a great benefit to me. Gusto also has a great history of my time with my company. Sometimes when completing a variety of personal forms for various reasons, I need to know when my employment started. I can easily get that information from Gusto with a click of a button. Also, when my employer needs updated information about me it is so easy to jump into Gusto and quickly update the information online. Gusto takes me seconds in some cases and on a few minutes in others where it might take 30-60 minutes in other formats! I am forever grateful that my company uses Gusto, making my life as a employee so much easier. Everything moves so quickly on Gusto. Updates happen right away and I can click through multiple areas with ease if needed when completing payroll or forms. Our company has been with Gusto for several years. We made the move due to ease of use and cost effectiveness for a smaller company such as ours. **What do you dislike about Gusto?** One area I think could be improved is the employee profile. Right now, it only allows the employer to make updates; however, I believe it would be helpful—especially for smaller companies like the one I work for—to allow employees to update their own profiles as well. Onboarding as an employee was quite easy also. There were helpful guides along the way where I could clarify what I needed to do if I had any questions. **What problems is Gusto solving and how is that benefiting you?** Prior to using Gusto it was quite difficult to change our working hours if we forgot to login or log out. Gusto allows employees to handle that completely on their own without having to involve the payroll/HR department and without lengthy delays in the process. ### 40. A Lifesaver for Payroll and Compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Maggie A. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Gusto?** I like that Gusto offers options for a lot of things, including remote clock in for my employees, which is really helpful for my goal of growing the business to have multiple crews. The ability to track time and choose different tiers and add-ons helps me pay for what matters to my company size. The flexibility to pivot, adapt, and keep up with what my employees need is excellent. I love how simple it was to connect Gusto to all of my taxation accounts. The initial setup was incredibly helpful, providing guidance on compliance, which I wish I had when we first formed the company. **What do you dislike about Gusto?** One thing I wish wasn't the case is the difference in options in-browser vs in-app. There are a lot of features that I forget about because I mainly use the app, which leaves me underutilizing Gusto at times. There are a lot easier navigations in the options in-browser. Maybe it just seems like there are different features, but I was having a hard time finding PTO policy addition and other time-off type functions for my employees until I went to the browser. **What problems is Gusto solving and how is that benefiting you?** Gusto helps me with payroll, time tracking, and compliance. It simplifies tax filing and state regulations. The flexibility in options allows me to adapt to my employees' needs, and partnerships with companies like Checkr enhance recruitment and retention. ### 41. Straightforward Payroll with Unique Benefits **Rating:** 4.5/5.0 stars **Reviewed by:** David G. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2026 **What do you like best about Gusto?** I really appreciate Gusto's rainy day feature. It automatically saves a bit from my check into a rainy day fund, which turned out to be super helpful when I unexpectedly needed extra cash. I had like $400 saved up, and it really made a difference. This benefit feels like a win-win because it didn't cost us anything extra to offer it to our employees. Setting up Gusto was also pretty easy, which I liked, in fact I found it much easier to input and complete payroll than ADP, which we used previously. **What do you dislike about Gusto?** I can't speak to how Gusto handles more complex payroll situations or larger organizations. Our needs were fairly basic, so while it worked well for a small business, I'm unsure about its capability for handling more complex situations or a larger company. Also, to my knowledge, I still had to get the actual payroll spreadsheet completed myself before entering into gusto the final numbers. **What problems is Gusto solving and how is that benefiting you?** I find Gusto easier to use than ADP, simplifying payroll administration. The Rainy Day feature is a plus, as it effortlessly helps save funds for unexpected needs. The setup was pretty easy too. ### 42. Easy, Affordable Payroll with Great Support and Seamless 401k Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny d. | Payroll Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Gusto?** Gusto is super easy to use, even as a beginner. Also, if you can't figure something out, their help team is on it! The price point is very affordable for a small business and it is so nice to integrate our 401k account for a smooth payroll experience. The platform is quick and Gusto is always improving. **What do you dislike about Gusto?** Sometimes with the updates, it can be hard to find things that may have moved to a new spot. An easy access pop up showing the changes might be helpful. **What problems is Gusto solving and how is that benefiting you?** Being able to run payroll as a non accountant is huge. Gusto makes it easy to navigate the site and has so many help articles that provide important information. ### 43. Gusto Makes Payroll Easy for Sole Proprietors **Rating:** 4.0/5.0 stars **Reviewed by:** Mariah F. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Gusto?** I like that Gusto is really simple and lays everything out clearly. It helps me stay organized and reminds me when I need to do certain things for tax compliance. I love how it's easy to know what I have to go in and fix when there's a problem because the emails are clear and direct. I also appreciate that Gusto was really easy to set up, I couldn't imagine it being any easier. Additionally, the support offered is really good and not overwhelming. **What do you dislike about Gusto?** I think there should be a better centralized dashboard of tasks or open items. You have to dig a tiny bit throughout the platform to find where to update some information. It would be better if there was an organized activity center dashboard. I also don't think it's super clear how much Gusto costs, and I'm still not sure how much I'm paying for it. **What problems is Gusto solving and how is that benefiting you?** Gusto helps me manage federal paperwork, taxes, and compliance, guiding me step-by-step and ensuring I have everything set up properly. It sends notifications and emails to remind me about payroll and tax tasks, keeping me organized and on top of everything. ### 44. Seamless All-in-One Payroll Solution with Superb Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kent G. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Gusto?** I really like the ease of use with Gusto. The whole setup process was super easy, and the customer service was fantastic. The onboarding consultant helped me every step of the way, especially with setting up state tax compliance, power of attorney, and bank setups. This made the payroll process seamless. I enjoy the non-pay time off feature that allows employees to request time off with ease. I also love the employee interface that ensures they always know who’s working in the studio, and they receive regular notifications about any schedule changes right in their app. It's great that they get regularly timed notifications when we release the schedule for the month. **What do you dislike about Gusto?** I think the one thing that could be improved with Gusto is having an owner dashboard. As an owner, I'm also on the schedule, so it's not just about running the back end but also the front end. It would be helpful if there was a feature where the owner could be viewed as an employee from a scheduling perspective. So other employees could see when I will be working, make sure we have coverage, and all of that. I'd like the ability for the owner to be in the system as an employee and have the access to see the schedule in real time, not just from my desktop, but from the app. **What problems is Gusto solving and how is that benefiting you?** Gusto solves payroll issues, saves time, and eases scheduling, letting employees request time off and see schedules. It ensures tax compliance, and reduces apps needed, being an all-in-one solution. ### 45. Efficient Payroll with Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** Laura O. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Gusto?** I find the customer service chat feature pretty helpful. Whenever I have an issue, I use the chat, like when I made an error running payroll, and I got connected with an agent who provided concrete steps to fix it. I also appreciate the payroll reminders since I'm a busy business owner and parent, and I don't have the payroll calendar memorized, so those reminders are crucial and I integrated them into my calendar. Additionally, I find the system user-friendly, making it easy to change things. **What do you dislike about Gusto?** There's one feature where you can run same day payroll and pay a fee to do so. However, you can only do that for an amount of under $10,000. It would be helpful if you could do that for a larger amount. **What problems is Gusto solving and how is that benefiting you?** Gusto helps with payroll management and monitoring employee benefits, handles different pay rates, and provides helpful customer service chat for resolving issues. It's easy to change system settings and offers payroll reminders, crucial for my busy schedule. ### 46. All-in-One Payroll and HR Made Simple with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Gusto?** What I like best about Gusto is how it brings payroll, HR, benefits administration, and employee management together in a single, easy-to-use platform. The user interface is intuitive and well-designed, making it simple for both administrators and employees to navigate payroll, benefits enrollment, PTO tracking, tax documents, and employee records without extensive training. Gusto has significantly improved our operational efficiency by automating payroll processing, tax filings, direct deposits, and compliance updates. What used to require multiple systems and manual processes can now be completed in a fraction of the time, reducing errors and allowing our team to focus on more strategic initiatives. The onboarding experience is especially impressive, with digital offer letters, e-signatures, self-service employee setup, and automated document collection creating a seamless experience for new hires. We also value Gusto's integrations with other business tools, which help keep employee and payroll data synchronized across our systems. The platform performs reliably, provides clear reporting and analytics, and gives us easy access to payroll and workforce insights when we need them. From a return-on-investment perspective, Gusto has delivered tremendous value by reducing administrative overhead, minimizing compliance risks, and improving the overall employee experience. Their support team has been responsive and knowledgeable whenever questions arise, and the implementation process was straightforward. An unexpected benefit has been how much employees appreciate the self-service capabilities, giving them direct access to pay stubs, tax forms, benefits information, and personal records without needing HR assistance. Overall, Gusto has become an essential part of our HR and payroll operations, helping us scale efficiently while providing a modern, reliable experience for both administrators and employees. **What do you dislike about Gusto?** There is very little to dislike about Gusto, but there are a few areas where the platform could improve. Some of the more advanced reporting and customization options can feel somewhat limited for organizations with complex payroll or HR needs. While Gusto integrates with many popular business applications, there are occasional cases where additional integrations or deeper customization would be helpful. As the platform continues to add new features, certain settings and workflows can sometimes take a few clicks to locate, particularly for administrators who don't use those functions regularly. Additionally, larger organizations with unique HR processes may find some advanced workforce management capabilities less robust than specialized enterprise HR platforms. That said, these limitations have been relatively minor compared to the value Gusto provides. The platform remains highly reliable, user-friendly, and efficient, and the benefits of streamlined payroll, onboarding, compliance management, and employee self-service far outweigh any areas where additional functionality could be added. Overall, Gusto continues to be one of the best HR and payroll solutions we've used. **What problems is Gusto solving and how is that benefiting you?** Before implementing Gusto, many HR and payroll tasks required significant manual effort, including employee onboarding, payroll processing, tax management, benefits administration, and maintaining employee records across multiple systems. As our organization grew, these processes became increasingly time-consuming and created opportunities for errors and compliance challenges. Gusto has helped solve these issues by centralizing payroll, HR, benefits, and employee management into a single platform. Automated payroll runs, tax filings, compliance updates, and employee self-service tools have dramatically reduced administrative workload and improved accuracy. The onboarding process is now streamlined through digital offer letters, e-signatures, and automated document collection, allowing new hires to become productive more quickly. The platform's reporting and workforce insights also provide greater visibility into payroll and employee data, helping us make more informed decisions. Additionally, Gusto's growing use of AI and intelligent automation helps simplify administrative tasks, surface important information, reduce manual data entry, and guide users through complex HR and payroll processes. The result has been substantial time savings, improved compliance, fewer payroll-related issues, and a better employee experience. What once took hours of manual work each pay period can now be completed efficiently through automated workflows, allowing our team to focus on supporting employees and growing the business rather than managing paperwork and administrative tasks. ### 47. Intuitive Payroll and Tax Filing Solutuion with Excellent Support and Great Value **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer J. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Gusto?** I work for a small architectural firm and do everything that isn't architecture, so I wear a lot of hats and my time is at a premium. Having an intuitive interface makes running payroll and meeting all the federal and state tax requirements and filings very easy and stress free. The easy to use drag and drop interface make an intimidating process very simple for the non-HR professional. I've been using the software for 4 years and have yet to run into any major issues with performance or speed. The support has been excellent. Generally, my issues are addressed with one call. We don't currently use any of the integrations as the size of our firm doesn't really make it necessary. The time using Gusto to run our payroll more than justifies the price and I think for the level of service and support we receive it is a great value for our firm. We have no plans to look for another payroll solution. **What do you dislike about Gusto?** One issue I have run into is lack of knowledge about our state tax requirements as they pertain to our principal who is the sole shareholder of the S Corp. The first line support staff have not been able to address the problem we're having and I haven't been able to communicate directly with the second tier support staff. It has resulted in incorrect filing and payment of one our state's taxes so I've had to request a refund of overpayments each year. **What problems is Gusto solving and how is that benefiting you?** I did not work for the firm prior to Gusto being implemented but having done payroll for my own business previously, I can attest to the fact that Gusto makes it very simple to do things quickly and efficiently. Currently, we just use it to manage personnel and payroll but are looking at some of the integrations with benefits management for the future. ### 48. Easy Pay Tracking and Hour Verification **Rating:** 5.0/5.0 stars **Reviewed by:** Guiliana M. | Registered Behavioral Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2026 **What do you like best about Gusto?** I use Gusto to receive my pay from my job, and I find that it makes my paycheck details more accessible and easier to find. What I like most about Gusto is being able to track my pay, as it lets me know when I'm getting paid and helps me budget with each paycheck. I also love the feature that allows me to review my hours before submitting them to ensure I am not missing any hours I worked. The initial setup was really easy; my job sent me a link to the website, and the prompts made creating an account super simple. I also noticed a feature for tracking expenses recently, which seems very beneficial. **What do you dislike about Gusto?** The app looks a little different from the website as expected. It does make it a little bit harder to navigate. **What problems is Gusto solving and how is that benefiting you?** Gusto makes my paycheck details accessible and easy to find, lets me track my pay for budgeting, and ensures all my work hours are accounted for before submitting. ### 49. Clean, Streamlined, and Affordable HR Platform with an Excellent Calendar **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2026 **What do you like best about Gusto?** Gusto’s interface is very clean and organized intuitively. I especially like the Calendar tab and how it brings events and other companywide events together in one place. Gusto is very affordable relative to other HR websites like Asana, and I think it performs the same functions other HR platforms offer in an even more streamlined way. There aren't unecessary features on the website, and teh calendar tab is actually useful for managing work and life demands. The onboarding process was very easy, especially when it came to signing documents and setting up my payroll. **What do you dislike about Gusto?** Gusto's AI features are not clearly useful to the type of work I do, and I think more guidance on how AI features should be used may improve my ability to use them. I also think the interface can be slightly too plain at times. **What problems is Gusto solving and how is that benefiting you?** Gusto is helpful for onboarding new team members and standardizing financial communications to the team. I have never had problems with direct deposits or managing paydays. Gusto is efficient, reliable, and integrates easily with bank accounts and other websites. ### 50. Gusto Worked Very Well To Simplify Payroll Runs with Some Reporting Limitations **Rating:** 4.5/5.0 stars **Reviewed by:** Pirzah I. | Network IT Tier lll, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2026 **What do you like best about Gusto?** What I experience with Gusto's automated tax filing and compliance engine incredibly reliable, as it handles the heavy lifting of local and federal tax reporting, significantly lowering our risk of filing errors. I appreciate the self-service employee portal which provides a major benefit, allowing our team to access their own pay stubs, update tax information, and manage benefits elections without needing to email HR for every small change. This tool has made our HR tasks easier, allowing us to focus on growth instead of back-office compliance. The system is so intuitive that we rarely have to consult support, and its ability to integrate time tracking directly into payroll reduces the time spent manually reconciling hours. Getting up and running was remarkably smooth thanks to a clearly structured implementation guide that walked us through the migration of text documents and employee data step by step. Having our initial payroll run fully configured and tested in less than a week was impressive, and the system's ability to self-onboard employees saved us from spending hours on manual data entry. **What do you dislike about Gusto?** Things that not working really great for us is for the reporting that for advanced workforce analytic. Because I think it is somewhat limited for our growing needs. While the standard payroll and tax report are excellent, if I want to run complex, multivariable cost modeling scenario, like analyzing total compensation trend across different departments over a three-year period, I have to export the data into third-party BI tools to get the level of details I'm looking for. It would be a huge improvement if they can introduce a more robust custom report builder that allows us to create deeper multidimensional queries directly within the dashboard. **What problems is Gusto solving and how is that benefiting you?** Gusto automates payroll cycle, manages tax withholdings, and benefits in a unified interface. It reduces payroll administration errors, frees HR from compliance tasks, and streamlines tax reporting and compliance with a self-service portal. ## Gusto Discussions - [Is gusto payroll safe?](https://www.g2.com/discussions/is-gusto-payroll-safe) - 4 comments, 7 upvotes - [Poor Customer Support](https://www.g2.com/discussions/32981-poor-customer-support) - 1 comment, 5 upvotes - [Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?](https://www.g2.com/discussions/25111-why-doesn-t-gusto-take-responsibility-and-rectify-the-pay-problems-that-they-have-caused) - 2 comments, 3 upvotes - [how do i work with a company that has such poor customer service ? what alternates are there in market ?](https://www.g2.com/discussions/how-do-i-work-with-a-company-that-has-such-poor-customer-service-what-alternates-are-there-in-market) - 1 comment, 2 upvotes - [NJ 927 in your report line 9 and 10 numbers are missing WHY.](https://www.g2.com/discussions/nj-927-in-your-report-line-9-and-10-numbers-are-missing-why) - 1 comment, 2 upvotes - [View Gusto pricing details and edition comparison](https://www.g2.com/products/gusto/reviews?like_me_login=true&open_modal_url=%2Fproducts%2Fgusto%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fgusto%252Freviews%253Flike_me_login%253Dtrue%26source%3Dpdp_avatar&page=4§ion=pricing&secure%5Bexpires_at%5D=2026-06-27+12%3A38%3A44+-0500&secure%5Bsession_id%5D=c521053c-bb0e-4a2e-851f-427ac62eef68&secure%5Btoken%5D=7607dc6027ba0d38f7952ab8c920a3b77878e536a790eab7520fd8058ad7e16a&format=llm_user) ## Gusto Integrations - [7shifts](https://www.g2.com/products/7shifts/reviews) - [Accelo](https://www.g2.com/products/accelo/reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - [ADP Global Payroll](https://www.g2.com/products/adp-global-payroll/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Android](https://www.g2.com/products/android/reviews) - [Anduril Industries](https://www.g2.com/products/anduril-industries/reviews) - [Aplos](https://www.g2.com/products/aplos/reviews) - [Apple iOS](https://www.g2.com/products/apple-ios/reviews) - [April](https://www.g2.com/products/april/reviews) - [April-Ai](https://www.g2.com/products/april-ai/reviews) - [Archy](https://www.g2.com/products/archy/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Ashby](https://www.g2.com/products/ashby-ashby/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Bar None Games](https://www.g2.com/products/bar-none-games/reviews) - [Basecamp](https://www.g2.com/products/basecamp/reviews) - [Bench](https://www.g2.com/products/bench-2026-02-22/reviews) - [Bench](https://www.g2.com/products/bench-2018-08-06/reviews) - [Betterment at Work](https://www.g2.com/products/betterment-at-work/reviews) - [BILL AP/AR](https://www.g2.com/products/bill-ap-ar/reviews) - [Bïrch (ex. 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[Vestwell](https://www.g2.com/products/vestwell/reviews) - [When I Work](https://www.g2.com/products/when-i-work/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) - [Wise-Pay](https://www.g2.com/products/wise-pay/reviews) - [Workable](https://www.g2.com/products/workable/reviews) - [Workday Benefits](https://www.g2.com/products/workday-benefits/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) - [Workyard](https://www.g2.com/products/workyard/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Xero for G Suite](https://www.g2.com/products/xero-for-g-suite/reviews) - [Xero Practice Manager](https://www.g2.com/products/xero-practice-manager/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho People](https://www.g2.com/products/zoho-people/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Gusto Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Automation** - Process Automation **Platform Basics** - Interoperability - Performance - Portal **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Platform Basics** - Performance - Portal **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Platform Performance** - Reporting - Application Monitoring **Goals** - Goal-Setting - Company Goals And OKRs **Platform Administration** - Integrations - Compliance - Reporting **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Generative AI** - AI Text Summarization **Taxes** - Tax Calculation - Tax Filing **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Functionality** - Document management - Requalification - Compliance **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise **Platform Payment Content** - Document management - Invoicing Tool - Wage access **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Platform Additional Functionality** - Onboarding - Pre-qualifiation - Onsite Monitoring **Data** - Dashboards And Reports - Historical Data **Platform** - Customization - Integration APIs - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Generative AI** - AI Text Summarization **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction ## Top Gusto Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,474 reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) - 3.9/5.0 (1,260 reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,491 reviews)