dishonest claims about "best in class" support on all plans. Their dedicated support on the highest priced plan probably got that compliment and they lie and claim you get best in class support on other plans.
You don't get any support. Just an answering service that calls you back and can't even access your account to help you.
I also wish they recognized that by being an HR and Team management tool, they need features to support full teams, including international contractors, and payroll paid outside their platform to US 1099s. They are building features for Canada now...but they definitely dont make it easy.
In other words - If I am handling some team management and HR in this tool - I really need basic features for the rest of the people management part of the business - not just the people I pay through their service.
(i.e. why cant I run international payroll through transferwise or another tool and import that data easily. If I want to use time tracking, or team directories, or employee and contractor onboarding - I really need tools that let me now NEED another tool for those same features just because those other contractors are not requiring any legal filings.) Review collected by and hosted on G2.com.