What do you like best?
Gusto automates all the paperwork for hiring, letting people go, and filing their payroll paperwork. They've successfully done this for us for years even as we've moved around the country. Finding a single Accountant or team to handle multiple states like that would've cost us way, way more, and been a lot more back and forth, phone calls and paperwork. Gusto also helped us with a problem that was a mix of their and our fault, in a way that really did go above and beyond what I expected. The problem is laid out below, but Gusto split the difference and filed an amendment for one of the years that got screwed up, but not the other. I didn't expect any filing of corrections in that regard.
What do you dislike?
Gusto has a very frustration set of assumptions around your being a business that pays weekly, biweekly, or monthly. Their design and interface cannot imagine a business like ours, that pays when we get paid. Our clients pay when a project completes, and the money immediately goes to the employees and contractors that built that project. But Gusto will relentlessly email everyone enrolled in our account, including our Accountant who has no role in when Payroll happens, nagging them to run a Payroll that should NOT be run. This plays out in a lot of dangerous scenarios I had not originally considered. For example, each Monthly Payroll that Gusto's interface creates then sits there, permanently - you can't delete it or cancel it. You have to run it in some fashion. One obvious way to clear these out is to wait until it is time, and run the oldest one Gusto dumped on you. But as it turns out, Gusto doesn't file that Payroll item as having happened now, it backdates it to the arbitrary date it originally put on it. Which can result in a ton of back taxes, because that incorrect date is being sent to the IRS and state tax agencies. In our case, the back date crossed a year boundary and we are currently dealing with over $30k in back taxes we should not have had to pay. We might eventually clean it up, but, we will be out thousands in penalties no matter what that Gusto will not cover. We have asked Gusto to fix this problem for years and all we get is immense disinterest.
Recommendations to others considering the product:
If your payroll schedule is weekly, monthly, or biweekly, it should be straightforward. If not, read on:
* Everyone who is allowed access will be relentlessly nagged in email to run Payrolls that *SHOULD NOT* be run. Help the impacted employees setup auto-deletes. Gusto will periodically change the subject line of these so expect to have to help them modify these auto-deletes.
* Run the Payrolls it dumps on you with $0 for every employee. Depending on your number of employees this can be quite the chore, but you're stuck with it every month. Never run them as actual Payroll; the habit will eventually get you into trouble when you accidentally cross a year boundary.
* Always run actual Payrolls as Off-Cycle.
What problems are you solving with the product? What benefits have you realized?