Gusto Reviews & Product Details

I really like how easy Gusto is to navigate for adding hours, accessing benefits, and tracking expenses. Everything feels very intuitive, and thanks to Gusto I’m now able to receive insurance through my employer. Review collected by and hosted on G2.com.

One downside for me is that some of the time-tracking features can be tricky to use in the app. When I scroll to the time I want, it sometimes reverts back to the current input time. That can be frustrating, and it often takes a few attempts to correct it and get it right. I also get logged out of my daily timesheet and lose my work if I navigate away from the page at all. This is especially challenging when I need to check calendars, task lists, etc. to recall the day’s events. I would love to see an area on the time tracking directly where someone can use their vacation or sick time instead of having to request it. That would be a great feature! Review collected by and hosted on G2.com.

Gusto makes payroll easy and very fast. For our nonprofit, it’s straightforward to enter employee hours across several different grants. The reporting is customizable, which helps me pull exactly what our grant managers want to see. Pricing is clear, simple, and cost-effective. The accounting side also integrates smoothly with QuickBooks. Whenever I’ve had questions, I’ve reached out and received quick, accurate answers. Review collected by and hosted on G2.com.

Reporting on specific grants isn’t easy. We treat different grants as “jobs” within Gusto, but I’ve found that “jobs” isn’t available as a reportable field in the reports I want to run. Review collected by and hosted on G2.com.

The customer service at Gusto is outstanding, especially when compared to other providers. I love that the customer service team seems to be US-based, with fluent English speakers, making communication easy. From the very first day, they've been proactive in finding the best solutions for me, including some I wasn't even aware of. I appreciate having knowledgeable customer service representatives who are always friendly and easy to reach. Additionally, the initial setup of Gusto was incredibly simple. Review collected by and hosted on G2.com.

I would appreciate more readily available tax information on the website. I know if I called, I could probably get the info, but it's nice to have it without the extra step. When setting up new companies and electing to have Gusto set up tax accounts on the client's behalf, it's hard to know if it's been completed or not. Review collected by and hosted on G2.com.

I use Gusto to log my hours as a 1099 contractor, and it saves me from having to manually log my hours via a spreadsheet. The time-tracking is so simple. I can either 'Clock in' to start tracking my time automatically, or manually input my hours into the time tracker. Either way, it auto-saves my time so I don't have to remember to hit 'save'. At the end of the week, I don't have to submit anything; it automatically submits my timesheet. Moving solely as a contractor and just submitting via Gusto makes it so easy. The initial setup was very straightforward without any issues, allowing me to get set up and log hours in no time. Review collected by and hosted on G2.com.

There is nothing I dislike at this time, but if I were to say something, it would be that it sometimes logs me out mid-time tracking so I have to make sure I recall when I started working. That said, it's easy to adjust time in the timesheet so I can always fix what went wrong. Review collected by and hosted on G2.com.

I use Gusto at work to clock in and keep track of my pay and hours, which is really helpful. I love the quick pin for clocking in and out; it saves me the hassle of remembering long passwords. I also really appreciate being able to see how much my paycheck will be before it hits my account. Gusto gives me the opportunity to check my hours before payroll is submitted to ensure there are no mistakes, which ensures I get all my pay when I'm supposed to. I'm enjoying everything about Gusto, especially being informed about my pay and hours and accessing that information anytime I want. The initial setup was very easy and took no time at all, and I even helped other co-workers complete theirs. Review collected by and hosted on G2.com.

No complaints at all! I’m really enjoying everything Gusto has to offer so far, and it’s been a great experience overall. Review collected by and hosted on G2.com.

I really like Gusto because it's intuitive and affordable, which is important for our nonprofit with limited staff time and budget. Gusto not only handles the process of paying employees but also takes care of all the quarterly filings, keeping us in good standing with both federal and state agencies. This allows us to focus more on what’s most important for our organization. Review collected by and hosted on G2.com.

I find their documents feature to be somewhat unintuitive, and it seems like we're very often uploading the same documents for employees to review and sign. In addition, I always find it difficult to configure their annual employee review cycle. I feel like that part of the program could be improved. Review collected by and hosted on G2.com.

I’ve always liked how easy Gusto is to use. I especially appreciate being able to clock my hours retroactively, which makes things a lot easier for me. I can simply go in afterward, enter the hours I worked, and even add small notes so it’s clear what I worked on. Getting everything set up was also super easy, and I didn’t run into any difficulties. Review collected by and hosted on G2.com.

Nothing—the system works really well overall! Review collected by and hosted on G2.com.

I like Gusto’s clear breakdown of pay, it makes it easy to see exactly how much I’ve earned per pay period and month, which is really helpful. I also found the initial setup very straightforward, which made the whole experience smooth from the start. Review collected by and hosted on G2.com.

I don’t have any major dislikes about Gusto at this point. From what I’ve seen, it’s a well-regarded platform. If anything, I’d just say that like with any system, there can be a bit of a learning curve at first, but I’m comfortable picking up new tools quickly. Review collected by and hosted on G2.com.

I like using Gusto because it simplifies payroll and HR in a way that’s actually easy to manage day-to-day. Everything is centralized—from payroll processing to tax filings—so it saves time and reduces the risk of errors. It also has a clean, user-friendly interface, which makes it easy for both me and employees to navigate without constant back-and-forth. Review collected by and hosted on G2.com.

What I don’t like about Gusto is that it can feel limited when you need more customized features or complex reporting. Some tasks that should be simple—like making adjustments or pulling specific reports—can take extra steps. It can also get expensive as you add more employees or features, and customer support isn’t always as quick or hands-on as I’d like when something urgent comes up. Review collected by and hosted on G2.com.

Gusto makes employee onboarding very easy and intuitive. Our company is small, and the fact that this software ensures that we're in compliance with all employment laws is very reassuring. Review collected by and hosted on G2.com.

One thing I wish Gusto had the capability of was to notify supervisors if something has happened that is not in compliance with company policy. For example, if an employee is clocked in for longer than 5 hours without taking a break, it would be great if this were flagged for me so that I could respond accordingly, instead of the painstaking process of going through each payroll timesheet one by one. Review collected by and hosted on G2.com.