Zanda (formerly Power Diary) Reviews & Product Details

What I appreciate most about Zanda is its intuitive navigation. Being able to access invoices directly from the calendar to process payments is especially convenient, as it eliminates the need to open invoices in a separate window, like with other systems. I also value the option to be remembered at login, since I use Zanda several times a day, and not having to repeatedly log in streamlines my workflow.

I find it very straightforward to make necessary changes in the back end, such as updating templates, without having to seek approval from Zanda. This flexibility really allows me to tailor the system to my needs. Additionally, the in-app knowledge base and help function are very useful for resolving common issues on my own. When I do require assistance, the support team is always accessible and helpful.

The ease of implementation and integration with other systems also made getting started very straightforward. Review collected by and hosted on G2.com.

The only thing I dislike about Zanda is that receipting isn’t automated when a payment is completed, it requires a separate manual step. Review collected by and hosted on G2.com.

Switching to Zanda has been one of the best business decisions I’ve made. Their service was exceptional from start to finish — professional, responsive, and genuinely supportive. They made the transition from my previous practice management software remarkably smooth, even with the large amount of data that needed to be transferred. The process was seamless, and within a month I was operating as if I’d always used Zanda. The Zanda Academy was also an invaluable resource for getting up to speed quickly. I couldn’t recommend them more highly — they’ve made managing my practice simpler, faster, and more enjoyable. Review collected by and hosted on G2.com.

It's hard to find anything to dislike to be honest. Review collected by and hosted on G2.com.

I love how easy it is to customise forms and communication templates within Zanda. The setup process is straightforward and they are always improving their features with a clear roadmap. Every time I have had an issue that I couldn't figure out with their knowledge base, the customer service team have been responsive, friendly and helpful. Review collected by and hosted on G2.com.

The lack of automations at the moment is a downfall (such as for payments and rebates), but they are always updating things.

When they introduced their pre-built screening tools, this was a big plus BUT a giant downfall of this is having to score these tools manually. Review collected by and hosted on G2.com.

Zanda is purpose-built for allied health, it’s intuitive, reliable, and streamlines the entire client journey. I love how it integrates bookings, notes, invoicing, and communication in one secure system. Once set up properly, it reduces admin time and ensures practitioners’ workflows are efficient, professional, and compliant. Review collected by and hosted on G2.com.

Honestly, there’s a lot Zanda can do, which some new users might think feels like a lot at first. The great thing is, once it’s set up, these features make daily practice management incredibly smooth, saving hours of admin every week and giving practitioners peace of mind. Review collected by and hosted on G2.com.

I've been using Zanda for some time now, and it's an incredibly logical and user-friendly system. One of the standout features for me is how seamlessly it integrates with Medicare, being able to lodge rebate claims directly through the system is a huge time-saver.

The support team at Zanda is excellent – responsive, knowledgeable, and always willing to help. I also really appreciate how the Zanda team is constantly improving the platform, keeping up with technological changes, and offering genuinely useful webinars to help users get the most out of the system.

Zanda has become an essential part of my workflow and I wouldn’t use anything else. Review collected by and hosted on G2.com.

While there are a few minor irritants (like not being able to switch off Americanised spelling in communication templates), these are small issues in an otherwise fantastic product. Review collected by and hosted on G2.com.

The customer service is fantastic - timely, polite, and quickly helpful. Real human is easy to get if AI chat can't help you. The data migration team makes it easy to get your old records over to Zanda.

The features are SO robust. I am at the starter plan, and I have more than everything I need for under half the price of my last EHR (which did NOT have everything I need). Zanda is not quite as simple to use as my last one (which was literally named after its simplicity), but that's because there is so much more to use. I love all the features that are available to me on the "starter" plan, which were not available on the lowest plan of my last EHR, which had fewer features for more than twice the price.

I love the ability to add different tags to a client's file.

I love all the colors that I can use to make my calendar easy to read.

I really do love almost everything about it. Review collected by and hosted on G2.com.

I only have two real "dislikes" (see below). But I think there are a few small tweaks they could make that would make a big difference in performance.

1) Some of the things on the calendar/dashboard/homepage display could be optional, and if users could drop them from that main page display, the overall look would be simplified.

2) Be prepared to spend time setting up client paperwork in the "forms" feature. This is not easy/intuitive, and the formatting options could be a lot better.

3) Be prepared to spend time learning how to use it. This isn't a dislike at all, because it does reflect the fact that there are so many features.

4) Now that I'm actually using Zanda as opposed to setting it up (learning all the features, setting up the forms), probably one real "dislike" I have is that you can send clients emails from within Zanda, but any reply they make will come to your external email. So you have to find a way to copy the client's reply into their file, and that is certainly not a quick process (I have to print the email to PDF, and then drop it as a "File" into their record... when all along the outgoing email is sitting in the "correspondence" section of their file).

5) The other "dislike" I have is that when the Zanda calendar imports into my OUtlook calendar (which is very helpful), the client names are not deidentified (not helpful). Review collected by and hosted on G2.com.

It is pretty intuitive and user-friendly and there is ample support if issues arise. I use it mainly as a tele-health platform and to be able to bill my self-pay services. Even though I'm not using every bell and whistle that it offers it is still cost-effective for me and meeting my business where it's at, as I'm a one-woman show! Review collected by and hosted on G2.com.

It took me some extra effort to navigate the process of billing utilizing Stripe, to get it all set up but that would have been true with any platform. Review collected by and hosted on G2.com.

What I like best about Zanda is that it is completely customizable to fit exactly how I practice. I also really like that my clients can both fill out forms and schedule online. Zanda offers great support and so many great features while still remaining very affordable. Review collected by and hosted on G2.com.

There are so many customizable features that initially I felt a little overwhelmed about how to get started. But the great support provided by Zanda quickly got me up and running and managing my business better than ever. Very quickly, Zanda became very easy to use and essential to my day to day operations. Review collected by and hosted on G2.com.

I love the text communication feature of Zanda, which provides an interface that's much easier than other software and allows seamless continuation of conversations after a psychologist has already interacted with a client. I appreciate Zanda for being very user-friendly and intuitive, where I can find settings where I would expect them to be, unlike other software that might place them in strange locations. The ability to autofill fields in GP letters is another feature I love, making it extremely easy to just fill out a template and then send it. Additionally, tracking calendar year sessions for Medicare compliance is particularly valuable, offering an efficient way to manage such important tasks. The software also manages client bookings effectively through a clear visual calendar, with functionalities to set certain days specifically for telehealth or face-to-face appointments at various locations. The automatic sending of appropriate reminders for the right locations and the ease of managing appointment changes through text communication are aspects that make the booking process very streamlined. I find the initial setup of Zanda extremely easy as all the settings are easy to locate and modify. Review collected by and hosted on G2.com.

I find the referral management process in Zanda to be more complicated than necessary. Simplifying the process of storing referrals in the same place as the client's file, and tracking calendar year sessions and referral sessions automatically, would greatly enhance the workflow. Having to add a session pack to track these automatically feels like an unnecessary step. Additionally, I would prefer to have direct access to a client's email communication page through a simple click on the email in their profile pop-up. This would make managing communications more efficient. Furthermore, when entering details for a new referrer, I wish there were more comprehensive fields available upfront, such as work phone, fax, and address, so that all necessary information could be entered in one step without needing to revisit the entry. Review collected by and hosted on G2.com.

I love Zanda's user-friendly interface, which makes it considerably simpler to use than some of its competitors. The text conversation view stands out as it enables me to see back-and-forth communications, facilitating quick and efficient client interaction. Sending GP letters is incredibly intuitive; I appreciate the ease of generating letters swiftly using saved templates and populating them with client appointment details. I find the ability to include dynamic content, such as appointment dates, in intake form emails particularly valuable, as it allows us to send comprehensive emails without manual data entry. This feature is unique and enhances our workflow efficiency. Additionally, the initial setup of Zanda is straightforward, with helpful support pages contributing to a seamless onboarding process. Review collected by and hosted on G2.com.

I find the referral adding process in Zanda cumbersome because I have to set up session packs manually, which adds an unnecessary step to the process. This step is helpful for tracking calendar year limits, but having everything — like the referral, the referral file, and tracking — integrated in one place would be more efficient. It would also be better if referrals could automatically set up the relevant session pack, streamlining the workflow and saving time. Review collected by and hosted on G2.com.