# Zanda (formerly Power Diary) Reviews **Vendor:** Zanda **Category:** [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 281 ## About Zanda (formerly Power Diary) Zanda is an all-in-one practice management system, built to save time, reduce stress, and keep you in control. - Calendar management: scheduling, waitlist, automated appointment reminders, and confirmations. - Documentation: customizable clinical note templates, AI-powered session transcription and refinement, and online forms. - Client portal with online booking, reschedule and cancellation options, plus online payments, access to invoices, online forms, and Telehealth. Accepting waitlist requests. - Automations: invoicing, appointment follow-ups, recalls, new client communication, and more. - Practice Notifications and Team Communication Hub, and in-platform Practice Operations Manual Built for solo practitioners and large clinics alike, Zanda supports a wide range of professionals, including psychologists, physiotherapists, speech therapists, chiropractors, counselors, and other allied health providers. To give you peace of mind, Zanda offers a 12-month Money-Back Guarantee and delivers top-tier support, including free data import. New releases: - Scored Forms (Online Forms enhancement) - This makes it easier to track client progress over time using standard outcome measures or custom assessments, without manual calculations or external tools. - Client Progress Reports - Users get a quick overview of progress alongside the ability to explore the full context behind each result, helping them stay informed and make more confident clinical decisions. - Practitioner Utilisation Report - It gives practice managers and owners immediate visibility into how practitioner time is used, helping them identify underutilized staff, quantify the impact of cancellations, and make better scheduling and revenue decisions. ## Zanda (formerly Power Diary) Pros & Cons **What users like:** - Users appreciate the **ease of use** of Zanda, finding it simple and user-friendly for daily clinic operations. (58 reviews) - Users find **setup extremely easy** with Zanda, appreciating its intuitive design and accessible settings for quick modifications. (26 reviews) - Users praise Zanda's **responsive customer support** , appreciating their patience, helpfulness, and quick response times. (25 reviews) - Users value the **exceptional support** and usability of Zanda, making it a go-to EMR system for professionals. (24 reviews) - Users love the **affordable and user-friendly features** of Zanda, enhancing efficiency and simplifying practice management. (23 reviews) - Users appreciate the **customizable scheduling** in Zanda, seamlessly integrating client forms and appointments online. (23 reviews) - Workflow Efficiency (21 reviews) - Users love the **customizable templates** in Zanda, which significantly streamline the documentation of notes and forms. (20 reviews) - Users praise the **intuitive and user-friendly interface** of Zanda, enhancing their overall experience and ease of use. (19 reviews) - Navigation Ease (19 reviews) **What users dislike:** - Users express frustration with **poor customer support** , citing slow responses and insufficient communication from the support team. (15 reviews) - Users find **limited features** in Zanda, such as insufficient appointment options and note formatting capabilities. (10 reviews) - Users face **booking issues** due to limited functionality in managing room reservations within Zanda, affecting their efficiency. (6 reviews) - Users find the **setup process complex** , leading to confusion and inefficiencies in managing automations and referrals. (6 reviews) - Users find Zanda's interface **not user-friendly** , causing frustration with diary navigation and automation setup. (6 reviews) - Users find the **payment issues** with Zanda frustrating, especially the need to switch to Stripe for refunds. (6 reviews) - Users express frustration with the **poor system functionality** regarding room bookings, leading to significant operational limitations. (6 reviews) - Users struggle with **difficult navigation** in Zanda, citing complex setups and a cluttered interface as major drawbacks. (5 reviews) - Users find Zanda's pricing to be **expensive** , feeling it may not be reasonable for smaller practices. (5 reviews) - Limited Communication Features (5 reviews) ## Zanda (formerly Power Diary) Reviews ### 1. A fantastic tool that gives all the functionality needed to run a private practice. **Rating:** 4.5/5.0 stars **Reviewed by:** Mark L. | Occupational Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Zanda (formerly Power Diary)?** The integration of diary features with notes, backed up with invoicing and linking with medicare. Features such as being able to attach documents also help. **What do you dislike about Zanda (formerly Power Diary)?** Although the web based mobile page is pretty good, it still clogs up the Chrome tabs; it would be nice to have a dedicated app. Additionally, having an icon on the calender view for each diary entry to indicate whether that session has been paid and whether the notes have been completed for that session without having to click on the individual appointment to get that information. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Diary management, professional record keeping, online forms, invoicing, interfacing with medicare, client sms reminders... all in the same package to reduce double entry of client information. **Official Response from Heather Grance:** > Thank you for the great review, Mark! If you haven't yet, please submit your feature requests to support@powerdiary.com. Our Customer Team may have some follow-up questions regarding the functionality you're looking for. You'll also receive notification if/when these features are released in the future. Thank you again- Heather ### 2. User-friendly and centralised **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Zanda (formerly Power Diary)?** I like how intuitive it is to navigate, and how everything can be done through a single channel. **What do you dislike about Zanda (formerly Power Diary)?** I haven't found too many downsides so far! **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Client management - it makes everything very easy. **Official Response from Irina Shvetsova:** > Hello, thank you for your positive feedback! We're thrilled to hear that you find Power Diary intuitive and user-friendly. Our goal is to provide a centralized platform that simplifies client management for our users. We're glad to hear that you're benefiting from this feature. If you ever encounter any issues or have any suggestions for improvement, please don't hesitate to reach out to our support team at support@powerdiary.com. We're here to assist you and ensure that your experience with Power Diary remains seamless. Thank you for choosing Power Diary, and we appreciate your support! - Irina ### 3. Power diary features are always expanding. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Zanda (formerly Power Diary)?** Online forms that link to fields and integration with stripe. **What do you dislike about Zanda (formerly Power Diary)?** Some of the way the sections are named and organised **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Automaton ### 4. My experience with Power Diary has been very positive. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Zanda (formerly Power Diary)?** Power Diary is easy to use and has outstanding customer support and resources! **What do you dislike about Zanda (formerly Power Diary)?** I do not dislike anything about Power Diary **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Power Diary benefits me by creating a seem less workflow. **Official Response from Irina Shvetsova:** > Thank you so much for your positive feedback! We're thrilled to hear that you find Power Diary easy to use and that our customer support and resources have been outstanding. We strive to provide the best experience for our users, so it's great to know that we're meeting your expectations. If you ever need any assistance or have any further questions, please feel free to contact our customer support team. We're here to help! - Irina ### 5. Easy to use and great features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Zanda (formerly Power Diary)?** Multiple diaries/ users/location/groups options easy to create templates **What do you dislike about Zanda (formerly Power Diary)?** reporting is not in detail. You cannot choose a service type in reporting, instead you have to download in excel the whole report for that time period and location and filter the service. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** practice manual, all in one place ### 6. Easy to use. Great online support. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2023 **What do you like best about Zanda (formerly Power Diary)?** Ability to communicate with clients, inlcuding reminders. Medicare capabilities. Links to Xero. **What do you dislike about Zanda (formerly Power Diary)?** Online booking is great. The booking categories should be able to be seperated eg. group bookings/ individual booking. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Medicare links. Online booking. ### 7. Love power diary **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2023 **What do you like best about Zanda (formerly Power Diary)?** Reduced paperwork, intuitive, clear diary and processes, reduces admin, helpful staff, all questions answered quickly **What do you dislike about Zanda (formerly Power Diary)?** Needs to interact with Xero better and connect with square **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Helps with scheduling and managing a large organisation, we have been able to keep clients happier and increase communication leading to better performance ### 8. Easy to get around **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Zanda (formerly Power Diary)?** It allows me to keep track of patients seen and accounts that has not been paid in just a search by company name or pt name. The cost campared to others is great because I can do the same thing they offer just at a fraction of the cost. **What do you dislike about Zanda (formerly Power Diary)?** I wish that it allowed me to add a tab in the complete and pending section or to just edit the title, but outside of that I don't think there would be anything at this time that I would change. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** It's helping me keep the finical end on track with my accounting. With the tax portion of it and the fact that it allows me to keep the tax included into what I'm charging verse me having to do more calculations. **Official Response from Heather Grance:** > Thank you very much for your review and feedback! And thanks for sharing that Power Diary is helping to keep finances on track- we love to hear that! At this stage, the Appointment Statuses are a system setting that cannot be customised. Please consider using the Appointment Flags that can have a name and colour coding of your choice. They are set up under Setup > Custom Lists > Appointment Flags. Thanks again! - Heather ### 9. Power diary has made our company more efficient and customer friendly. Highly recommend. **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth C. | Psychotherapist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2022 **What do you like best about Zanda (formerly Power Diary)?** The chat support is amazing and also providing demo videos and other resources to help our team become familiar with the platform has been amazing. **What do you dislike about Zanda (formerly Power Diary)?** Providing a weekly direct debit system would be beneficial for our clients. Some customers struggle to book regularly due to mental health struggles, often resulting in being unable to attend regular or the company needing to remind them. For us, time management is a high priority, therefore with permission from clients to set us direct debit (that we can cancel upon ending with the service), I feel this would further support regular attendance and be more efficient. It would also be good to have a live message box feature for live chat and telephone feature to expand methods of providing therapy. **Recommendations to others considering Zanda (formerly Power Diary):** It is important to become familiar with the system before going live and test out functions before using the system with clients. The system is fantastic but there is a lot to learn. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** We only have had some issues with set-up. Overall support has been great. Thank you. **Official Response from Heather Grance:** > Thank you so much for your great review and recommendation, Elizabeth! Also thanks for letting us know that you're finding the chat support and resources so helpful- this is really important to us. In support of payments, we currently offer an integration with Stripe which allows you to securely store clients' credit card details and charge the card in case of a no-show. If you're looking for a different functionality for payments, please do reach out to support@powerdiary.com and submit a feature request. You're also welcome to submit a request for the live chat feature at the same time. When you contact support, our team may ask some additional questions about your needs, and you'll be added to a contact list to receive notification if and when these features are added in the future. Thank you for taking the time to review Power Diary! - Heather ### 10. Easy to use for psychologist **Rating:** 5.0/5.0 stars **Reviewed by:** Anneke B. | Clinical psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2022 **What do you like best about Zanda (formerly Power Diary)?** Diary, client details, SMS and billing (Medicare and invoices) are easy to use. Letters to referrers and other organisations is clear and easy to use. I used other platforms but I find this easiest. **What do you dislike about Zanda (formerly Power Diary)?** It takes some time to set it up and understand but I feel comfortable to use it now. Forms and templates don't always work like I want to. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Forms to organisations, addresses insertion. **Official Response from Heather Grance:** > Many thanks for the great review, and apologies for the delayed reply here! If you haven't yet, please email support@powerdiary.com, and our Customer Team will be happy to discuss your needs for forms and templates and suggest solutions. Thank you again, Heather ### 11. Power Diary continues to impress me with its use 8 years on! **Rating:** 5.0/5.0 stars **Reviewed by:** Jen P. | Physiotherapist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about Zanda (formerly Power Diary)?** As well as the overall ease of use of the system, if there is anything you are stuck with, the guys from the help desk are so utterly fabulous at helping you get it sorted. **What do you dislike about Zanda (formerly Power Diary)?** There is nothing to dislike. Of course it can't be free ;-) **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** I can do everything with the one service. Make Medicare claims, write letters to Doctors, send invoices direct to insurance companies. As well as make my own templates for different areas I work in. **Official Response from Heather Grance:** > Thank you so much for your review, Jen! We're thrilled that Power Diary helps you to do everything in one system, and that you've found our team helpful too! I'll be sure to share this with them. Thanks again! - Heather ### 12. User friendly with everything a psychology practice needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Zanda (formerly Power Diary)?** Powerdiary (PD) is a user friendly system which has everything you need to run a psychology practice. Reception staff find it simple. You can access it from multiple devices (as many as like) as you pay for the calendar not device. Having built in telehealth video features is amazing. Love the fact you can process medicare for free via PD. I could go on.... **What do you dislike about Zanda (formerly Power Diary)?** The only downside is the lack of integration to Reckon accounts. It has its own accounts system which is adequate for a simple practice but not sufficient for complex accounting required in a large group practice. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Efficient access to diary when i travel. All staff can access the diary in real time. Dont need expensive zoom for end to end encripted telehealth. Reminder texts are quick and easy. **Official Response from Heather Grance:** > Thank you for taking the time to share your experience with Power Diary! We're thrilled that you find the system user friendly, and that you're able to access it efficiently when you travel. Our support team has an open feature request for integration with Reckon- if you haven't yet, please email your request to support@powerdiary.com. We'll add your vote for this feature, and you'll be notified if this is added in the future. Thank you again! -Heather ### 13. Bookings are much easier now **Rating:** 4.5/5.0 stars **Reviewed by:** Bianca S. | Clinical Hypnotherapist and Counsellor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2022 **What do you like best about Zanda (formerly Power Diary)?** Once you've set everything up, it's quite easy to use and saves a lot of time otherwise writing the same types of emails over and over, etc. **What do you dislike about Zanda (formerly Power Diary)?** Setting everything up initially wasn't that easy; certain aspects were not that intuitive. I ended up booking a help session with one of the staff which was at least free, and helped me to understand it all a bit better, but I did think it would be easier to set up to begin with **Recommendations to others considering Zanda (formerly Power Diary):** Give the free trial a go **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Setting up tasks and reminders is really helpful, and not having to write the same types of emails over and over is great. The forms function is great as well, although what would make it even better is if we could create forms that could be filled out by people who were not clients, i.e. having a link on my website to particular forms **Official Response from Heather Grance:** > Thank you for your review and recommendation, Bianca! -Heather ### 14. Great facilities; great support if needed. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2023 **What do you like best about Zanda (formerly Power Diary)?** Ease of use of integrated aspects to diary, client and clinical records, secure telehealth, etc, and excellent support getting it all working well. Also ready-made templates **What do you dislike about Zanda (formerly Power Diary)?** I'd love the option to have the video-conferencing view to enlarge to full screen even though it's fine as is. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Adding screening tools for online assessment. ### 15. Efficient, easy to use system with great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2022 **What do you like best about Zanda (formerly Power Diary)?** It is a very user friendly system and there are many tutorials and self-help items to figure out how to set it up. The support from the powerdiary team via chat/email is fantastic and very responsive. I've been able to resolve most of my issues with help from the team within the hour. **What do you dislike about Zanda (formerly Power Diary)?** There are some small features that make things a bit inefficient. For example, it would be great to have an auto-save feature for any changes we make to a client file or client details. I often work across multiple windows so I can access multiple things at once (e.g. the client's details, my calendar, and the notes for the session). If I click out of one by accident it won't save. Designing an invoice is also tricky. It would be helpful to have separate invoice types, rather than having to stick to a single template for all clients. Some clients require different information (e.g. NDIS vs Medicare), so this part of the system is not flexible. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** PowerDiary makes the management of client information more efficient through their use of templates which I can adjust as needed. The automatic reminders are very helpful, as is the Medicare claiming system. Once I got my head around using it, the system has made almost everything seamless. **Official Response from Heather Grance:** > Thank for your your great review and for your feedback as well- we appreciate it! Please reach out to support@powerdiary.com with your request for an auto-save feature, and you'll be notified if it's added in the future. Our Customer Team may follow-up with you if they have questions. Regarding invoice design, our Customer Team would like more detail so that they can help you with this- please contact support@powerdiary.com. We may be able to help set up your account in a way that the information you need is populated automatically for any insurer type. Many thanks! - Heather ### 16. Practice software that makes life easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Zanda (formerly Power Diary)?** The automation is great. Being able to develop communication templates that are sent to clients automatically has more than halved my admin time. I love it!! **What do you dislike about Zanda (formerly Power Diary)?** I would love if the clients could go in & populate their own data in the client portal. At the moment I send intake forms but then have to transfer the data myself. For example, I prefer the client portal in Halaxy as this allows clients to enter their own information directly **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Easy to use booking system, automated admin tasks, reminder emails/texts for appointments, ability to store payment details, linking with Xero - I could go on for days! **Official Response from Heather Grance:** > Thank you so much for your review and feedback here, we appreciate it! And we love to hear that your admin time has been reduced by half!! I have good news- it is possible to automate the processing of new client intake forms via the Client Portal. Here are the steps: When you allow a new client to register via the Client Portal, embed the intake form (*with linked profile fields*) into the new client registration confirmation email that is automatically sent to the client. This allow the client to fill in the intake form with no extra admin work needed, and the completed form will automatically populate the client's details page for you. Here is an article with more information about linked profile fields (link is below). If you're in need of any help with this, please don't hesitate to contact our team at support@powerdiary.com. Thank you again! -Heather ### 17. Ease of use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2022 **What do you like best about Zanda (formerly Power Diary)?** Easy invoicing, ease of use in general. Ability to build own forms and notes, service packs, and the facts that PD monitors number of sessions completed out of ordered. **What do you dislike about Zanda (formerly Power Diary)?** logo acceps only 1MB file size when sending email, any active forms or notes cannot be just cop/past but have to be emboded in the original email template. It means it is easy to send an email with pasted forms that are actually not active. there is no outcome measure summary table and no self- counting OM forms or graphs/charts. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** time - i spend less time doing admin work with higher customer service quality. Meets all legal requirements regarding recod keeping - no need to worry about storage, etc. Recently added Practice Manuals/ SOP's **Official Response from Heather Grance:** > Thank you so much for your review- We love to hear that Power Diary is helping you spend less time on admin with higher customer service quality. Also thanks for letting us know what you're enjoying our new Practice Manual feature! For uploading logos, we recommend resizing it to reduce the file size- if you need help with this, please contact support@powerdiary.com. If for any reason using the pre-made email template with embedded online forms isn't a viable option, please generate the form draft in a Client Profile > Records > Forms folder, copy its URL and paste it into the client email. This will need to be done for each client individually, as one form draft will only be valid for the client profile where it was generated. Please reach out to our Customer Team if you need additional support here. While we don't currently offer outcome measure summary tables or self-counting forms, there is a feature request for calculated form fields that is under review with our product team. If you haven't already, please submit your feature request to support@powerdiary.com, and you'll receive a notification if and when this feature is added in the future. Thank you again for your review and for choosing Power Diary! -Heather ### 18. Power Diary helps me keep my clinical notes up to date easily! **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole C. | Physiotherapist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Zanda (formerly Power Diary)?** I love the clinical notes feature and how easily I can upload supporting documents to every case. I love that it can send digital forms and has a patient portal. **What do you dislike about Zanda (formerly Power Diary)?** Power Diary doesn't integrate with the medical aid EDI submission in our country (yet) so I don't use the invoicing features at this time. Sometimes there is a lag in the page load time but that could be my connection. **Recommendations to others considering Zanda (formerly Power Diary):** Take the time to really have a look at all the features and how easily you can adapt it to your practice. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** I am able to keep all documents relating to each patient together more easily. I also love that I can add clinical notes on the go on mobile, save them as a draft and complete them later. **Official Response from Heather Grance:** > Thanks for your review Nicole! It's great to hear that Power Diary is helping you to add clinical notes on the go using on mobile, and that you're able to keep your patient documents together more easily. Thanks again! - Heather ### 19. Great Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Zanda (formerly Power Diary)?** When there is an issue someone gets back to you in 24-48 hours with a solution! It is affordable! **What do you dislike about Zanda (formerly Power Diary)?** We use the sms messages and it is not a flat rate but a charge per message which can get costly. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** An excellent EMR system that is easy to use. We love the automatic appointment reminder and confirmation feature. **Official Response from Heather Grance:** > Thank you for taking the time to review Power Diary- we appreciate it! - Heather ### 20. I regularly recommend Power Diary to colleagues in my industry **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Zanda (formerly Power Diary)?** I like how many different functions it has under one program for a very reasonable price and its nearly endless customizability. Communications including forms and templates, SMS reminders, appointment booking and confirmation/calendar management, client portal, payments & invoicing (with Stripe) and insurance/medicare config. Also, it is very secure which is important for my peace of mind, and my clients'. **What do you dislike about Zanda (formerly Power Diary)?** I struggled a bit with the form builder at first but I did figure it out with use and referring to the guidance materials. The other concept I found tricky was how the session options you can build and how they relate to the session packs when booking appointments and for invoicing. Still cracking this, but I haven't utilised Power Diary support as much as I should either. Overall it's a wonderful tool. Once set up to suit your business, you won't look back. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** The first thing that comes to mind is the number of functions it offers under a single program - this avoids issues with intra-system compatibility which simplifies both set-up and ongoing administration as well as keeping costs down. **Official Response from Heather Grance:** > Thank you for the great review! It's wonderful to hear that you're enjoying so many different features, and that you're finding the software simplifies your ongoing administration. We recently updated our Knowledge Base article on the Session Packs feature. I've added a link to this below- hopefully you find it helpful. You're also welcome to book a live Zoom support session at a time that suits you- our Customer Team will be happy to take you through this function and help you with set up. You can book a free 1-1 call at the following page on our website: www.powerdiary.com/book-a-call just scroll down and select your country. Thank you again for the review, and thanks for choosing Power Diary! - Heather ### 21. Power Diary has eased client management **Rating:** 4.0/5.0 stars **Reviewed by:** Ofunneka A. | Counsellor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Zanda (formerly Power Diary)?** The templates made available for assessments and note- taking is helpful **What do you dislike about Zanda (formerly Power Diary)?** Not having full client list, having to search by name to get clients is a hassle **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Booking client appointments, sending confidential information or documents ### 22. My experience with Power Diary as a Massage Therapist **Rating:** 4.5/5.0 stars **Reviewed by:** Vienna M. | registered massage therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2022 **What do you like best about Zanda (formerly Power Diary)?** I am a sole practitioner, and as such it is much more affordable than other platforms. It's well-integrated, and easy to use. My clients like it. It's easy to jump on make changes, and open the program from multiple locations. I like the automated reminders, and templates, bulk emails. I love that I can make my own forms and notes. The payment process is easy, the schedule is easy to modify. **What do you dislike about Zanda (formerly Power Diary)?** The SMS feature is sticky...sometimes people dont get my messages, I am not sure how to use my phone to message them back. A few emails didnt send. I wish it was integrated with extended health insurers. I wish there was a record of bulk sent emails, who to, and what email, and that I could save the list...i know there is mail chimp, but still. It would a nice design feature to move the blocks around into columns or whatnot on the forms, so they dont appear so long. An initial feature would be nice instead of FULL NAME for signatures. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** As a one woman show, i am able to do what I am trained to do - massage. I don't have to answer phones, book appointments, email forms, send reminders - the things I need to say to my clients are included in my booking process on the main client portal page. I love that I can control my schedule from anywhere. I can open the program in 100 places and it all gets saved. **Official Response from Heather Grance:** > Thanks so much for your review Vienna! We love hearing that Power Diary is helping you to run your business as a sole practitioner, and that you can control your schedule from anywhere! Thanks for your feedback too. If you ever have a report of an SMS not being delivered, please do let our support team know so we can investigate this for you. Working with our gateway partner we can usually track SMS delivery right to the client's phone. If the client's phone carrier was unable to complete delivery of the SMS for some reason, i.e. client's phone service is restricted due to low credit, or network issue, we can see the error message relating to this. Thank you again! - Heather ### 23. Don't want to work without it any more! **Rating:** 5.0/5.0 stars **Reviewed by:** Selma Y. | Psychotherapist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Zanda (formerly Power Diary)?** My clients are now able to use the Client Portal to make, amend and delete their appoitments, depending on my cancellation policy. I have almost no "No Shows" due to the automatically generated email reminders. My clients are more self sufficient by timing their appointments themselves and not feeling pressured for example straight after the session to arrange the next one. New clients can register and submit an Intake Form before the initial session at all times. This saves me a lot of time. The invoicing with Stripe is very handy and you can check outstanding invoices very quickly. The customer support is amazing. Whenever I have a questions, there is someone I can get in touch with weather by arranging an appointment or if during working hours via live-chat. I can highly recommended PD to my colleagues. **What do you dislike about Zanda (formerly Power Diary)?** I wished the Stripe charges would be less. **Recommendations to others considering Zanda (formerly Power Diary):** Definitely worth swapping to this clinical software when you don't want to bother much about getting your workload organized. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Clients can make appointments themselves. I can keep boundaries much easier by creating a work diary which allows me to have a better work-life balance. **Official Response from Fiona Harrington:** > Thank you for taking the time to write a review! We love hearing that "No Shows" are reduced with Power Diary email reminders, and that your clients are able to be more self sufficient by using the Client Portal. It's great to hear that you're finding our support options helpful and that you have a better work-life balance too! ### 24. Very simple to navigate and effective for any level of expertise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Zanda (formerly Power Diary)?** The most helpful thing about power diary is the integration with accounting software. This has made the process of invoicing and charging clients very simple. **What do you dislike about Zanda (formerly Power Diary)?** One thing that can be improved is making it easy to book couple appointments, there are ways to do this however an account template designed for couples would be helpful. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Communication. In the past, it has been challenging to keep track of all communications with clients from different practitioners or administrative staff, however, powerdiary accumulates all activity. This way, everything is monitored, and repetition is unlikely. **Official Response from Heather Grance:** > Thank you so much for the great review! We're very happy to hear that the accounting software integration has been helpful. Thank you for the feedback about booking appointments for couples, too! We have for an open new feature request for this functionality, please kindly email support@powerdiary.com to express your interest in this feature so that we could add your vote for its development. Thank you for taking the time to review Power Diary, Heather ### 25. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Juliet E. | P, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2022 **What do you like best about Zanda (formerly Power Diary)?** Easy to negotiate the day to day diary. Easy to obtain clients details and information. Easy to see added comments. **What do you dislike about Zanda (formerly Power Diary)?** Can only use Google Maps. no other map programs. Cant write notes with a ipen etc on Ipad/tablet. **Recommendations to others considering Zanda (formerly Power Diary):** Get to know it! **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** One place to write notes/see your diary - a one stop shop **Official Response from Heather Grance:** > Thanks so much for the great review, Juliet! It's wonderful that you're finding Power Diary to be a one stop shop! It is possible to use an Apple Pen to handwrite notes in Power Diary- I've included a link to the instructions below. If you're in need of help with this, please reach out to our Customer Team at support@powerdiary.com or start a live chat within your account. Also please submit a feature request regarding the maps feature to support@powerdiary.com- our team may have some follow-up questions regarding your needs, and you'll be added to a list for notification if and when the feature is added in the future. Thank you again for taking the time to review Power Diary! -Heather ### 26. PowerDiary review **Rating:** 4.5/5.0 stars **Reviewed by:** Kylie C. | Occupational therapist and owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Zanda (formerly Power Diary)?** Invoicing is very fast and efficient, there is an auditible trail of notes, appointment scheduling that links with Google Calendar, interface with Xero for accounting. **What do you dislike about Zanda (formerly Power Diary)?** It would be good to have an auto search for post codes to save me having to look them up. Also the ability to attach files to emails. **Recommendations to others considering Zanda (formerly Power Diary):** I would recommend choosing Power Diary as an efficient way of managing a private practice. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Powerdiary has given me an organised and efficient platform from which to operate a sole trader OT business. It has saved me a lot of admin time with invoicing and tracking payments. **Official Response from Heather Grance:** > Thank you so much for your review and feedback! We will be happy to add your vote to the existing feature request for the ability to search postcodes/suburbs, please email the support team at support@powerdiary.com to be added to the feature request list. You'll be notified if and when the feature is released. You are able to add attachments to emails (both email templates and individual emails created manually), just follow the instructions in the link below. Thank you again for your review- if you have questions please let our support team know and we'll be happy to help! - Heather ### 27. Great scheduling software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Zanda (formerly Power Diary)?** I like the fact that the software can send automatic reminders to my clients. I also like how I can edit the invoice to make it look like I want as well as create my own forms. **What do you dislike about Zanda (formerly Power Diary)?** The only thing that is less ideal for me is the fact that it doesn't allow me to have 2 different languages as I have some clients that would like English invoices and reminders and others would like it in French. **Recommendations to others considering Zanda (formerly Power Diary):** I would say go for it, it's so affordable and easy to use! **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** I am solving the problem of having to rely on multiple different tools to run my business. I am also solving the problem of having to carry papers around to fill out my charts. **Official Response from Heather Grance:** > Thank you for your review and recommendation! It's great to hear that Power Diary is helping you to solve problems by reducing the number of tools you need to run your business and cutting down on paper too!! For your French-speaking clients, you could set up reminders in French, using the individual appointment reminders. You would need to create reminder templates in French in order to to this. I'm adding a link below on editing/creating individual appointment reminders. Unfortunately we don't have a simple way to generate invoices in 2 different languages at this time. If you're in need of any help, or if you'd like to submit a feature request for this, please contact support@powerdiary.com. Thank you again! -Heather ### 28. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha J. | Holistic Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2022 **What do you like best about Zanda (formerly Power Diary)?** I like the notes feature, which is why I was interested in the first place, but being able to send forms and clients having the option to use the client portal is great tool **What do you dislike about Zanda (formerly Power Diary)?** Currently, I can't think of anything I dislike. Everything works well. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** No shows have stopped, the text reminder gives them the option to confirm or cancel (they don't usually cancel though). I don't need to carry a bunch of heavy paper notes with me all the time now **Official Response from Heather Grance:** > Thank you for this amazing review, Samantha! We're happy to see that no shows have stopped and you no longer need to carry paper notes! Thanks again - Heather ### 29. Power Diary cordinates the whole business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Zanda (formerly Power Diary)?** Easy to use to book in clients and the calendar looks good. Can send invoices and letters by email straight from power diary **What do you dislike about Zanda (formerly Power Diary)?** Has taken a while to learn the differences from our previous software and some things we used to do are not yet available. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Power Diary HELP is always helpful when we have a problem and listens to issues **Official Response from Heather Grance:** > Thank you for taking the time to review Power Diary! We're very happy to hear that our customer team has been helpful, and that you're finding it easy to book in clients too. If you haven't yet, please feel free to reach out to support@powerdiary.com to submit requests for new features. Our team may have follow up questions to determine your needs, and you'll be added to a list for notification if the feature is added in the future. We may also be able to suggest an alternative way to accomplish a task. Thank you again! - Heather ### 30. Super efficient and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Zanda (formerly Power Diary)?** I find Power Diary has all the features I need to run a busy, multi-modality practice. **What do you dislike about Zanda (formerly Power Diary)?** I would like it if Power DIary prompted me to 'save' after adding new information on any page, before moving off the page. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Power Diary has an awesome support team. If I ever have a problem, they are always there to help! **Official Response from Heather Grance:** > Thank you so much for the great review! We appreciate you sharing that Power Diary has all of the features you need, and that you're finding our support team helpful too. We have good news for you! The feature mentioned in your review has now been implemented- users will now receive a prompt to "leave page" or "cancel and save any unsaved changes" on every page. Thank you again! -Heather ### 31. Power Diary provides features I need **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2022 **What do you like best about Zanda (formerly Power Diary)?** Cost is great for the product you get. It provides everything I need at a lower rate than most similar programs I use the reminders, video, scheduling, and forms all the time. **What do you dislike about Zanda (formerly Power Diary)?** I wish I could move a little more easily between calendar and client. For example, when I want to schedule the next appointment it would be useful to be able to do that from the client page as opposed to needing to go back to the calendar. **Recommendations to others considering Zanda (formerly Power Diary):** This product gives all the required features needed to run your practice and is coming out with more all the time. They are very responsive to the community in terms of adding in features that are requested. Getting help is quick and easy as well. It's very customizable in terms of forms, automated communication, and more. I highly recommend at least trying the product to see if it's right for you. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** I have one place to schedule everything and the video and case notes arePIPEDA compliant which is necessary in today's world. I need to feel confident that I am keeping my client's privacy a top priority. When I have that confidence so do they. Power Diary also allows me to send electronic forms for signature that I need to do since I see so few people in person anymore. And when I do have paper copies I can upload them for safekeeping. **Official Response from Heather Grance:** > Thank you for your review and recommendation! It's great to hear that the system is helping you to work with your clients remotely too! Thanks again - Heather ### 32. Easy to navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Dunia C. | Couple and Family Therapist / Social Worker, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2022 **What do you like best about Zanda (formerly Power Diary)?** Organize my schedule not only with my clients but in general. **What do you dislike about Zanda (formerly Power Diary)?** Nothing yet. I am very satisfied with the service I received. **Recommendations to others considering Zanda (formerly Power Diary):** Easy to use and navigate. Great support if needed. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Helping with scheduling my clients, and keeping my records, allows my clients to confirm their appointments. **Official Response from Heather Grance:** > Many thanks for your review, Dunia! It's wonderful to hear that you're finding Power Diary easy to use and navigate. :) - Heather ### 33. Makes my life simple **Rating:** 5.0/5.0 stars **Reviewed by:** Fiona G. | Clinical Psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Zanda (formerly Power Diary)?** PowerDIary is so intuitive and straightforward. The help section makes sense and the online help is always quick and accurate, pretty good considering we are on the other side of the world. I love that it is designed by Clinical Psychologists, it means so many functions and features are designed for what my practice and my clients need. Plus - it's pretty and easy to read! **What do you dislike about Zanda (formerly Power Diary)?** I haven't had any dislikes yet. I am so happy to have made this choice. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Mainly managing my diary and my clients. It does the work of having to pay a receptionist, and with how hard it is to get staff these days that is a no brainer **Official Response from Fiona Harrington:** > Thank you so much for your review! It's great to hear that you're finding Power Diary to be intuitive and straightforward to use, and that you're able to get help quickly when you need it. ### 34. Holly's Review **Rating:** 4.0/5.0 stars **Reviewed by:** Holly R. | Business Owner, Massage Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Zanda (formerly Power Diary)?** The online bookings option is amazing. Power Diary offer helpful and friendly support, too so If I ever need assistance, I don't feel as though it's a big ask for their support team. The SOAP notes setup is excellent, and the fact that these can be delivered online without any hassle makes it more conveinant for myself and my clients. The email templates are handy, as well as the ability to personalize them to each individual. I also appreciate the space for files to be stored for each client. When I was looking around for booking systems, this one definitely stood out. Overall, Glad I went with it, and would recommend it. **What do you dislike about Zanda (formerly Power Diary)?** Session Packages are not organized very well. Yes, we can apply them to each session, but there is no option for the client to purchase them at an upfront cost and then book. The system I have to use just now is disjointed and not as streamlined as everything else. It's actually costing me business at this point. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Using Power Diary as my booking system, means I'm not spending all my time on the phone taking bookings, and it means I can focus my time and energy on making sure my client notes are specific and up to date. The payment system is also super conveinant. **Official Response from Heather Grance:** > Thanks so much for your review Holly! We love hearing that Power Diary is helping to free up time so that you can focus on your client notes. If you haven't yet, please do reach our to our customer team regarding Session Packs- we'd like to assist you with this. Thanks again! - Heather ### 35. ISBT Bowen Therapy **Rating:** 4.5/5.0 stars **Reviewed by:** Gary S. | Teacher/Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Zanda (formerly Power Diary)?** The generation of personal Tax Invoices and receipts allows me to individualise these invoices and to create third party payments from care services such as NDIS payments. **What do you dislike about Zanda (formerly Power Diary)?** Really this is the best online booking system I have used. Occasionally response time has been slow in 2021, but that seems to have been solved this year so well done you. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Being able to create monthly sales reports for tax return is a huge time saver. Moving patient appointments by click and drag is so easy. Changing fees for discounts makes life easy. Much less problem with no-shows as the patient reminder system works really well. **Official Response from Fiona Harrington:** > Thanks for your review, Gary! We love hearing that Power Diary is saving you time and that you're having less of a problem with no-shows using reminders. ### 36. Excellent platform with invoicing, files, notes and online booking options. **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah J. | Counsellor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Zanda (formerly Power Diary)?** I love the way it stores the client information; invoicing, notes and files. **What do you dislike about Zanda (formerly Power Diary)?** I would love to have an expenses area so that I do not have to employ another platform to enter the expenses as well as then double entry of the income. **Recommendations to others considering Zanda (formerly Power Diary):** At this stage, there isn't a section for recording expenses, so you will need a platform for that. However, this product is incredible in the client record-keeping options and online booking system. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** I've been working on my invoice layout (it doesn't seem to place the logo where I thought it would, considering the options. Overall, I love the income and record-keeping aspect. **Official Response from Fiona Harrington:** > Thanks so much for your review Sarah! We’re glad to hear that you’re liking the system and enjoying the invoicing, notes and files functions. For now though, we’ve decided that we won’t be building in an expense tracking function as the scope of that is really a whole system on its own. We really believe that practices should use a dedicated accounting system in addition to Power Diary - which is why we have a tight integration with Xero. There are also many other good accounting systems which can do this well, and we want to keep our focus on the practice side of the business. I’m sorry if this doesn’t suit your purposes though. ### 37. Satisfied Customer **Rating:** 4.5/5.0 stars **Reviewed by:** Tony D. | Psychotherapist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2022 **What do you like best about Zanda (formerly Power Diary)?** Convience of all my services under one umbrella, assessments and profiling / scheduling / clinical notes / reminders / accounting .. **What do you dislike about Zanda (formerly Power Diary)?** The system has frozen on me on occasions and maybe having an App would work better .. **Recommendations to others considering Zanda (formerly Power Diary):** Give the product a chance and don't be afraid to ask for support and help . **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Scheduling / reminders / clinical notes and accounts issues . **Official Response from Heather Grance:** > We appreciate your review and feedback here, Tony! Love hearing that you're enjoying the convenience of having your services under one umbrella. We are now monitoring user interest in creating a Power Diary app, please email the support team at support@powerdiary.com to be added to the feature request list for this. Currently, you can access our Mobile Site from a mobile device, as an alternative to desktop computers and laptops. A link to a quick tutorial on how to set up a phone widget for quick access is below. Thank you for choosing Power Diary! - Heather ### 38. Very professional and simple to implement **Rating:** 4.5/5.0 stars **Reviewed by:** Angela B. | Owner and Spinal Flow Practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Zanda (formerly Power Diary)?** I like the simplicity of how our Power Diary appointments sync to my Google calendar. Automated emails on booking and and reminders reduce administration. Easily integrated the online portal into my website and Facebook. **What do you dislike about Zanda (formerly Power Diary)?** I would like to know when emails have bounced or not received as there is currently no visibility of this. When a client makes part payment for invoice it is not simple to track outstanding balance. I found I had to produce a statement each time for the customer. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Online bookings with automatic emails and SMS reminders. Sending online health questionnaire. **Official Response from Heather Grance:** > Thank you for the great review, Angela! We love hearing that you're enjoying Power Diary's Google calendar sync, automated emails and reminders and the client portal as well! In order to have visibility in regard to bounced or undelivered emails, you would need to switch to your own SMTP server. I've added a link below on this topic. If you're in need of any support with this, please contact our customer team support@powerdiary.com. Currently, Statements are the feature that would combine all the client invoicing and payments information. Please email the support team at support@powerdiary.com if you’d like to discuss this further and let the support team know a bit more about what you would like to achieve. We'll be happy to help you! Thank you again! - Heather ### 39. Great simple to use Practice Management system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Zanda (formerly Power Diary)?** Simple set up and good support from the PD Support team when needed. Very intuitive and easy to use. Currently using diary management and reporting functionality, and have just implemented the clinical notes online. During initial Clinicians have found these super easy and have embraced the new technology very quickly! Patients who use the online booking system are very happy with it. **What do you dislike about Zanda (formerly Power Diary)?** Reports are a little bit limited in terms and some bespoke configuration for certain data fields would be useful. Not hugely an issue for us currently though. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Time saved moving to Clinical notes online and will eventually eliminate paper storage. Much improved booking process - we are still looking to implement more features, including integration with Xero which will should realise time savings by reducing duplication of effort. **Official Response from Fiona Harrington:** > Thank you for your review! It's great to hear that you're finding set up simple and that our Customer Team is providing you the needed support. We love that your patients are happy with online booking too! As you work toward implementing more features, our Team is available to help through email, live chat or you can book a live phone or Zoom call for a time that suits you. ### 40. Does what is says on the tin! **Rating:** 5.0/5.0 stars **Reviewed by:** Kirsty C. | Senior Counsellor & Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Zanda (formerly Power Diary)?** I love the whole diary/booking system, especially synced with my Google calendar and Xero. Also, the easiness of creating forms and sending standardized emails. **What do you dislike about Zanda (formerly Power Diary)?** I do not particularly dislike the function of keeping notes on the system, but I do not use this as I like handwritten notes as this is easier to take to supervision. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** The auto-reminders are awesome! Much better client retention and fewer no-shows! I spend a lot less time trying to get my calendar organized, and I can concentrate on the real work :) **Official Response from Heather Grance:** > Thank you for the great review, Kirsty! Thanks for sharing that you love the system, and that you're enjoying the Google calendar sync and Xero integration too. For note taking/a preference for handwritten notes, some of our customers enjoy using the reMarkable tablet with Power Diary for this reason. I've linked to an article below that outlines how to use Power Diary and reMarkable together in case that proves helpful. Thank you again! - Heather ### 41. Power Diary makes my life easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Zanda (formerly Power Diary)?** I love how intuitive Powerdiary is. The interface is intuitive and you can really tell it's designed with health professionals in mind. I love how easy it is to use. **What do you dislike about Zanda (formerly Power Diary)?** It would be great if Powerdiary was able to dovetail more intuitively with the NDIS somehow. It would also be great if Powerdiary was able to make programming for clients' goals easier somehow. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Powerdiary has made invoicing so much easier and quicker, which has made my business more efficient. It has also meant less time in note-taking, since all of my clients' details are in the one place. **Official Response from Heather Grance:** > Thanks for the great review, and for sharing that you're finding the system intuitive and easy to use! For NDIS- you may have seen this, but just in case I've linked an article below about how to use Power Diary for NDIS billing. If you're in need of any help with this or anything else, please do contact our support team at support@powerdiary.com or via the live chat in your account. Thank you again! - Heather ### 42. Amazing diary management software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2022 **What do you like best about Zanda (formerly Power Diary)?** It's easy to use for both practitioners and clients and allowes for any kind of clinical situation encounter so far, for example editing invoice payment methods or how to simply manage communication with clients etc **What do you dislike about Zanda (formerly Power Diary)?** There is nothing I dislike! I would only like to be able to use it to invoice insurance companies as well, however I understand that insurance companies use their own system and so is not possible. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Everything that is related to client work! Clients management, booking appointments keeping track of clients payments and so much more. Yes my business performance has increased since using Power Diary and also, the time I spend doing admin now is significantly shorter. **Official Response from Heather Grance:** > Thanks so much for your review! It's great to hear that you're spending less time on admin and business performance has increased! - Heather ### 43. Makes work easier! **Rating:** 4.0/5.0 stars **Reviewed by:** Samantha G. | Acupuncturist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2022 **What do you like best about Zanda (formerly Power Diary)?** I like the diary format and how you can create templates and forms personalised to your business needs. It is nice to have a clients information all in one place! **What do you dislike about Zanda (formerly Power Diary)?** Not really a dislike. But I would like to see a client portal where they can log symptoms etc. In-between visits. **Recommendations to others considering Zanda (formerly Power Diary):** Give it a go, it takes a little while to get used to, but is definitely worth it. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** It's a lot easier to manage my diary. **Official Response from Heather Grance:** > Thanks so much Samantha! Love hearing that the system is making your diary a lot easier to manage. Thank you for your feedback here. We keep track of feature requests and have added this into our feedback tracking system. Thank you again! - Heather ### 44. Safe, functional practice software **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline T. | Owner and Clinical Cunsellor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Zanda (formerly Power Diary)?** Intuitive software that integrates great with Xero! **What do you dislike about Zanda (formerly Power Diary)?** It takes some investment to learn the product however, there are heaps of support options. **Recommendations to others considering Zanda (formerly Power Diary):** Powerdiary responds to the needs of counseling practice. It allows the business to remain compliant regarding health and privacy legislation and leaves the practitioner free to meet client needs. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** The biggest problem this solves is to remain compliant with legalities relating to privacy and telehealth. Could do with a better option to integrate the software with my website. **Official Response from Fiona Harrington:** > Thank you for your review, Caroline! We love hearing that you find Power Diary intuitive, that it keeps your practice in compliance and that you're enjoying the Xero integration too. Thanks again! ### 45. Simple to use and has everything I need **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Zanda (formerly Power Diary)?** I love that Powerdiary is intuitive to use so I can find what I need quickly. I've previously used other client management systems that were clunky and confusing. The ability to customise forms, notes and templates has improved my workflow and freed up my time. Plus having a client portal to take client bookings online, and an inbuilt platform for telehealth consults means I have pretty much everything I need in one system. **What do you dislike about Zanda (formerly Power Diary)?** There are a couple of essential features that I feel are missing, such as being able to send customised reminder emails based on the appointment type and the ability to change services listed based on your location (I don't offer the same services in every location, so this makes online booking confusing for clients). **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Improved workflow and extra time back in my day. Professional client management across every touch point for the client. Client records allow me to keep everything in one place for easy reference. **Official Response from Heather Grance:** > Thanks so much for your review and feedback here! We love hearing that the system has improved your workflow and given you extra time back in your day- that's what we're all about! We have some good news for you- we're currently developing a feature that will allow you to send customised email and SMS reminders based on the appointment type. If you'd like to be notified when this becomes available, please send your feature request to support@powerdiary.com and you'll be added to the list for notification. Thanks again! - Heather ### 46. Eliminate your no shows **Rating:** 5.0/5.0 stars **Reviewed by:** Lori D. | MSW, Psychotherapist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Zanda (formerly Power Diary)?** Appointment reminders make a big difference in eliminating no-shows. **What do you dislike about Zanda (formerly Power Diary)?** With teen clients, it would be helpful to have the ability to send reminders to a parent and the teen. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** No shows have almost been eliminated due to text reminders. **Official Response from Heather Grance:** > Thank you for this great review, Lori! It's wonderful to hear that your no-shows have been almost eliminated with text reminders! For reminders to a parent and the teen client, this definitely can be done! Add the teen’s mobile phone number to their Client Profile > Details page. Then add the parent(s) and contacts in Client Profile > Contacts, add their phone numbers as well, and allow the parents to receive reminders for their child. In this case, everyone will receive a reminder. Please contact our customer team support@powerdiary.com if you have any questions about this. We'll be happy to help you! Thanks again, Heather ### 47. An excellent clinic resource **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Zanda (formerly Power Diary)?** Logical, clear and intuitive for students to use. Easy to navigate when booking appointments. Great templates to enable electronic patient records. **What do you dislike about Zanda (formerly Power Diary)?** I do not actively dislike anything! It would be nice to be able to link to a bank of exercises so that patients can be emailed a reminder of their treatment plan. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Students being able to complete electronic documentation in real-time and the ability to check this as a supervisor. It allows a clear and collaborative clinical reasoning process to happen before notes are signed off. Notes can be saved as draft before this clinical reasoning process and then saved in full afterwards, in conjunction with professional standards. **Official Response from Fiona Harrington:** > Thanks so much for your review here. Glad to hear that you're making use of the templates for patient notes. With the exercises for patients, you might want to check out the integration we have with Physitrack - this allows you to set up individual exercise programs and for patients to record their progress. ### 48. Power Diary has made a massive difference **Rating:** 5.0/5.0 stars **Reviewed by:** Steve S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Zanda (formerly Power Diary)?** The main I like is that everything is in one place and easy to access **What do you dislike about Zanda (formerly Power Diary)?** I haven't found anything I dislike about Power Diary **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** The main thing is the ability to see your day at a glance, if a reschedule is required it's only a matter of dragging and dropping. I like the fact all the client's details are there and the ability to read any notes that are written about the session. **Official Response from Fiona Harrington:** > Thank you for the great review Steve! We love hearing that Power Diary has made a massive difference for you, and that you're enjoying how easy everything is to access. Thank you again. ### 49. Met my needs well within budget **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Zanda (formerly Power Diary)?** I especially wanted a platform that was mobile friendly, including the calendar. I also particularly like the integrated Telehealth function. However my favourite has been the responsiveness of customer service. They helped me set up, and have been really responsive to all my questions as I move through using and learning about the system. **What do you dislike about Zanda (formerly Power Diary)?** I have had some trouble with timezones, and with gmail syncing. Any issues I've had have been so well responded to by the help function. I always receive a personalised email, and sometimes several if I have questions arising, that have this far been good in resolving the issues. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Power diary has helped me centralise snd mobilise in ways I couldn't before. I now have a well protected place to store and access sensitive data safely from wherever I am and for whomever I'm with. The client portal has equally saved my clients time, allowing them to book in as and when it suits them. **Official Response from Heather Grance:** > Thanks so much for this great review- we appreciate you taking the time! We love hearing that Power Diary has helped you access data wherever you are, and that our Customer Team has been able to help you in resolving any issues, too. Thank you again - Heather ### 50. Highly Recommended for private practice or mental health organisation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2021 **What do you like best about Zanda (formerly Power Diary)?** It is intuitive and the visual layout. I would highly recommend this diary management system to organisations of up to 100 people or just a private practice. The team at Power Diary have also been responsive when we've needed additional requirements and met them where they could. **What do you dislike about Zanda (formerly Power Diary)?** I am sorry to say that the client support is not as personal as it was even a year ago. I appreciate things have grown rapidly and since COVID-19, the number of clients they now have is likely to have grown swiftly due to use of teleheath services etc. However, I used to be able to call Power Diary directly with a query and those who answered were familiar and so awesome. Now, we dont have that same sense of being personally valued. **Recommendations to others considering Zanda (formerly Power Diary):** I was involved in setting up Power Diary for a non-for-profit organisation of up to 50 users and it was so easy to convert staff across to this intuitive platform theclient support was so personal that it made sense for me to become a user of Power Diary in my private practice as well. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Power Diary has always responded to requests for additional needs the organisation might have. I think we grew swiftly alongside Power Diary which was really helpful for. **Official Response from Fiona Harrington:** > Thanks so much for your review! We're very glad to hear that you recommend Power Diary and that it's helping your practice. I just wanted to let you know that we did have a huge surge in demand over the Covid period but we have more support capacity now. If you want to speak to a member of our customer team, please just book a call at a time that suits you here - https://www.powerdiary.com/book-a-call/ Please rest assured that even though we're growing, customer service is still our number one priority. -- Fiona ## Zanda (formerly Power Diary) Discussions - [When are you going to get a proper app that works better on mobile devices](https://www.g2.com/discussions/when-are-you-going-to-get-a-proper-app-that-works-better-on-mobile-devices) - 1 comment, 1 upvote - [Can I send text reminders to more than one person (parent and teen)?](https://www.g2.com/discussions/can-i-send-text-reminders-to-more-than-one-person-parent-and-teen) - 1 comment, 1 upvote - [How do others like the invoicing process that's used when a session package is used. Is there a use for all those new invoices?](https://www.g2.com/discussions/how-do-others-like-the-invoicing-process-that-s-used-when-a-session-package-is-used-is-there-a-use-for-all-those-new-invoices) - 1 comment, 1 upvote - [Are you looking at introducing more membership integration?](https://www.g2.com/discussions/are-you-looking-at-introducing-more-membership-integration) - 2 comments, 1 upvote - [What is the best way to integrate other apps in the software?](https://www.g2.com/discussions/what-is-the-best-way-to-integrate-other-apps-in-the-software-927d25c2-ba95-49d5-bfe2-d8c1dbf15b5e) - 1 comment, 1 upvote - [View Zanda (formerly Power Diary) pricing details and edition comparison](https://www.g2.com/products/zanda-formerly-power-diary/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-05-30+22%3A00%3A21+-0500&secure%5Bsession_id%5D=8058b495-aad9-4346-920f-272c938a2c91&secure%5Btoken%5D=18ec0a37aa1d5a18fd382f574a9001a3bd68e2137e339d52bff9851a5063c428&format=llm_user) ## Zanda (formerly Power Diary) Integrations - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [iCal](https://www.g2.com/products/ical/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Zanda (formerly Power Diary) Features **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Business Management** - Merchant Services - Appointment Scheduling - Employee Management **Added Efficiencies** - Integration with EHRs - Compliance - Integration with Billing Software - Patient Information Management **Marketing** - Client Communications - Loyalty Management - CRM **Practice Management** - Patient Records - Photo Management - Patient Portal - Insurance Billing **Platform Tools** - Reporting and Analytics - Healthtech Integrations ## Top Zanda (formerly Power Diary) Alternatives - [SimplePractice](https://www.g2.com/products/simplepractice/reviews) - 4.1/5.0 (125 reviews) - [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) - 4.8/5.0 (300 reviews) - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (895 reviews)