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Cognito Forms

4.2
(14)

Cognito Forms is an online form builder that allow anyone to quickly create, publish, and manage forms, users can create unlimited forms including registration forms, payment forms, and surveys without any coding and can be embedded directly into website, and form submissions can be viewed from any device, any time.

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Cognito Forms Reviews

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Cognito Forms review by Tim M.
Tim M.
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"Simple, Fast and Powerful Form Builder"

What do you like best?

The build interface is extremely simple to interact with, enabling you to create great looking forms very quickly and easily. Cognito provides some very powerful features like calculations and conditional logic, and makes it easy to integrate payments. Integrations with Microsoft Flow, Zapier, etc, and your own endpoints allows for very sophisticated workflows.

What do you dislike?

Access to a full featured API would be icing on the cake.

Recommendations to others considering the product

Simply try it out. You can build a form literally in seconds to give you an idea of its ease-of-use.

What business problems are you solving with the product? What benefits have you realized?

We have used Cognito Forms for everything from simple data collection to complex web applications. This has allowed us to eliminate custom development for many business cases, drastically reducing time and costs.

We recently created a sophisticated permitting application that goes through complex workflows. What was once a process that involved dozens of paper forms, emails and phone calls, is now a fully automated, electronic process that has reduced processing time by weeks. All of it developed without any custom coding.

What Online Form Builder solution do you use?

Thanks for letting us know!
Cognito Forms review by Melanie W.
Melanie W.
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Verified Current User
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"Easy and Flexible Form Tool with eCommerce"

What do you like best?

This program can be used for a variety of form needs including paid and non-paid events. I has greate branding flexibility and can be embedded or hosted by Cognito. I also like the eCommerce capabilities.

The interface was easy to nagivate. It includes drag and drop functionality which means the end-user doesn't need to know how to code.

In terms of the flow, each part of the process has a tab which includes building, creating the notification workflow, and including any eCommerce features.

You can also create templates which is handy.

You can also easily export the list from the system incase you don't have a workflow set up which makes it possible to create follow-up emails through your ESP or CRM. See below note on dislikes related to the follow-up email capabilities.

I like that I had several CRM integration options which included Microsoft Flow so I could tie it into the Dynamics CRM.

What do you dislike?

You can create response and notification emails but cannot create follow-up emails through the system. There are ways to created workflows through Microsoft Flow and Zapier which is ultimately what I opted for as the solution.

Recommendations to others considering the product

n/a

What business problems are you solving with the product? What benefits have you realized?

I wanted forms that could eaily be built for different purposes. The forms in Microsoft were limited and included language that I couldn't remove. Other forms didn't include eCommerce with easy flows into Microsoft products. This one was ideal for Microsoft Flow.

Cognito Forms review by Emily G.
Emily G.
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Verified Current User
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"Love The Simplicity!"

What do you like best?

I absolutely love how easy it is to build a form and embed it into your website. We use this form for lead generation purposes and it helps tremendously to keep track of attribution for leads.

What do you dislike?

Honestly, it's hard to come up with dislikes for Cognito. It really is quite simple to use. Unless you aren't as familiar with code and embedding it on the website, it's straightforward to implement.

Recommendations to others considering the product

If you need an easy form to collect customer information in a short amount of time, this is the product for you!

What business problems are you solving with the product? What benefits have you realized?

We are making it easy to tell when the leads come in, how the customer heard about us, and if a donation is to be made, it's easy to know who the donation is going to.

Cognito Forms review by Simon F.
Simon F.
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Verified Current User
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"Excellent form builder that takes a little getting used to"

What do you like best?

The forms integrate pretty seamlessly into any web page where your CMS lets you edit HTML blocks or add custom HTML. They are reliable and there's lots of config options. Obviously the paid plans are best as they allow it to be totally white label and not carry branding.

What do you dislike?

The interface has recently improved a lot, but it is still one of those experiences that takes a little getting used to, shall we say.

Recommendations to others considering the product

Be prepared to get to know the system, don't expect it to be perfect first time, there's bound to be a setting somewhere in the three 'Build' / 'Publish' / 'Entries' tabs that you didn't know was there until you need it! Fortunately the support is good.

What business problems are you solving with the product? What benefits have you realized?

Saves us getting custom development work done! Easily put a response form into any page or blog post.

Cognito Forms review by User
User
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Verified Current User
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content

"So far, so good!"

What do you like best?

I'm pretty new to cognito forms, but I like it so far. As an admissions coordinator for an international education company, I use cognito to see all of our application form and interest form templates as well as completed forms. When a student wants to know their application status, I can search for their name in the system and let them know whether their application is complete or not. Ultimately, I appreciate that cognito enables us to make many types of forms, to see all the completed forms and also to robustly tag those forms so we can locate and organize them easily.

What do you dislike?

When I conduct searches, the system runs a bit slowly for me. So far, that's been my only complaint.

What business problems are you solving with the product? What benefits have you realized?

When a student has partially completed an application, I can send them a link to that form rather than their having to re-enter all their information. It saves them effort and it continues to move students through my pipeline.

Cognito Forms review by User
User
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content

"Good value but isn't as user-friendly for our customers as I wish"

What do you like best?

I like the price point - it is very inexpensive and our company houses lots of forms here that could be quite costly if on a more efficient platform. Easy to organize our forms and review as well, and it houses historic information, making it easy for us to go back and view and compare old data.

What do you dislike?

Cognitoforms is barred from a lot of college campuses, where our customers / perspective clients are located, so this provides frustration for them and for us and seems illegitimate when they cannot access our forms this way. Also because it is so cheap it is also very slow to load. This is annoying in a fast-paced work setting.

What business problems are you solving with the product? What benefits have you realized?

The biggest benefit is that being user-facing, Cognito Forms has allowed us to get a lot of information and house it long-term for very cheap. We're able to organize and find historic application data that zaps very nicely with other applications that we utilize.

Cognito Forms review by Consultant
Consultant
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Verified Current User
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"Great Form Software"

What do you like best?

Easy to create forms. Lots of templates for various industries. Very easy to integrate into client websites. The free version is robust and allows for accepting payments with Stripe with an additional 1% fee added.

What do you dislike?

The styling is a little restrictive - more web font choices would be nice.

Recommendations to others considering the product

If you are looking for an easy integration with payment solutions such as Stripe, Square or Paypal this is a great solution. I found customer service to be excellent and timely.

What business problems are you solving with the product? What benefits have you realized?

I use it for non-profit clients who don't want to invest in coding to allow payments. Cognito makes it easy.

Cognito Forms review by Jas B.
Jas B.
Validated Reviewer
Review Source
content

"Simple To Use, Some Left to Be Desired"

What do you like best?

The simple design makes it very user friendly.

What do you dislike?

Can be time consuming to create forms that do exactly what you want. There are a lot of steps involved in duplicating information. Integration on the front end is easy, but then using that data as it comes in can be cumbersome.

Recommendations to others considering the product

It works with Microsoft Flow! This is a huge advantage to our company as we use mainly Microsoft tools.

What business problems are you solving with the product? What benefits have you realized?

Our main use is for registration and ticket sales for events. The biggest benefits are ease of integration with our website with automatic updates and fluid/easy financial processes getting back to us.

Cognito Forms review by Vikas J.
Vikas J.
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Verified Current User
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"Very easy to configure and great customer service"

What do you like best?

It is very easy and intuitive to configure. Lot of capabilities for advance functionality. Above all, very good customer service!

What do you dislike?

It will be good to have more design options to make page more appealing

What business problems are you solving with the product? What benefits have you realized?

Requests from external customers

Cognito Forms review by Administrator
Administrator
Validated Reviewer
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content

"Great Form Submission Tool"

What do you like best?

Easy to Design Forms and ability to customize instructions to recipients.

What do you dislike?

Lack of ability to call a live person when setting up account, although email responsiveness was quite good!

Recommendations to others considering the product

Try our a free account for a few days. Some features are available only with a paid account, but you get a good feel from the free version.

What business problems are you solving with the product? What benefits have you realized?

Easy tool for clients to submit work requests to us. Prior to the forms, clients might forget to include key information or attachments. With Cognito forms, the instructions are clear and with required fields, all critical information is captured.

Cognito Forms review by User in Design
User in Design
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Verified Current User
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content

"Free form that does all you need"

What do you like best?

How easy it is to create a really smart form that provides options to customer, free entry space, and flexibility with editing. We really like the stylization of the product and the forms.

What do you dislike?

Haven't come across dislikes yet about it, so far so good

What business problems are you solving with the product? What benefits have you realized?

Quote requests for customers

Cognito Forms review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source
content

"Great place to store a lot of actively changing info"

What do you like best?

We use cognito forms to track applications for our program, and it is nice to be able to see who has started, finished, and not finished their applications easily.

What do you dislike?

I understand that there is a lot of data, but the load time is often very long.

What business problems are you solving with the product? What benefits have you realized?

We use cognito forms to track applications for our program, and it is nice to be able to see who has started, finished, and not finished their applications easily.

Cognito Forms review by User
User
Validated Reviewer
Review Source
content

"Easy-to-Use Form Builder"

What do you like best?

The form builder is very customizable and has a wide variety of field types to choose from.

What do you dislike?

The "logic" feature is not as easy to use as other form builders.

What business problems are you solving with the product? What benefits have you realized?

We use Cognito to build forms to gather data securely from our clients.

Kate from G2

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* We monitor all Cognito Forms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.