# Best WhatsApp Marketing Software

  *By [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)*

   WhatsApp marketing software enables businesses to leverage WhatsApp as a marketing channel through the WhatsApp Business API, streamlining the creation, automation, management, and analysis of personalized conversational, promotional, and transactional messages sent to subscribers on their mobile devices.

### Core Capabilities of WhatsApp Marketing Software

To qualify for inclusion in the WhatsApp Marketing category, a product must:

- Reach mobile users through business-led WhatsApp messaging
- Provide an opt-in opportunity for new WhatsApp subscribers
- Provide conversational, promotional, or transactional messaging capabilities
- Provide analytics or insights into WhatsApp marketing efforts

### Common Use Cases for WhatsApp Marketing Software

Marketing and customer support teams use WhatsApp marketing platforms to engage audiences through a high-open-rate mobile channel. Common use cases include:

- Sending targeted promotional and transactional messages to opted-in subscribers at scale
- Providing real-time customer support through two-way WhatsApp conversations
- Enhancing omnichannel marketing campaigns by integrating WhatsApp alongside other messaging channels

### How WhatsApp Marketing Software Differs from Other Tools

Most WhatsApp marketing platforms also include features found in [SMS marketing software](https://www.g2.com/categories/sms-marketing), [email marketing software](https://www.g2.com/categories/email-marketing), and [push notification software](https://www.g2.com/categories/push-notification), making them well-suited for teams building out a broader mobile messaging strategy. They integrate with [CRM software](https://www.g2.com/categories/crm) and other marketing platforms to enable coordinated omnichannel campaign execution.

### Insights from G2 on WhatsApp Marketing Software

Based on category trends on G2, message automation and subscriber engagement analytics stand out as the most valued capabilities. High message open rates and improved customer response rates stand out as primary outcomes of adoption.





## Category Overview

**Total Products under this Category:** 210


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 32,600+ Authentic Reviews
- 210+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best WhatsApp Marketing Software At A Glance

- **Leader:** [Insider One](https://www.g2.com/products/insider-one/reviews)
- **Highest Performer:** [QuickReply.ai](https://www.g2.com/products/quickreply-ai/reviews)
- **Easiest to Use:** [Insider One](https://www.g2.com/products/insider-one/reviews)
- **Top Trending:** [Wati](https://www.g2.com/products/wati/reviews)
- **Best Free Software:** [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews)


---

**Sponsored**

### SleekFlow

SleekFlow is an AI Suite for Revenue-Driving Conversations. Trusted by over2,000 enterprises across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call and beyond into a complete AI operating system. At the core of SleekFlow is AgentFlow, an AI GTM workforce that learns and improves relentlessly. The platform features a unique self-healing knowledge base that observes conversational patterns and identifies data gaps, surfacing one-click fixes for human approval. Beyond automation, SleekFlow’s AI acts as an unbiased data analyst, revealing deep business insights from your real customers’ conversations. From first-click conversion to long-term retention, SleekFlow is redefining the B2C relationship and turning every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, Malaysia, Indonesia, Brazil, the UAE and the US, SleekFlow is backed by $23.5M in funding from tier-one investors including Tiger Global, Atinum Investment, AEF Greater Bay Area Fund (managed by Gobi Partners GBA and Transcend Capital Partners) Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC) and Mars Growth Capital. For more information, visit sleekflow.io.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1009427&secure%5Bdisplayable_resource_id%5D=1009427&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1009427&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=131661&secure%5Bresource_id%5D=1009427&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fwhatsapp-marketing&secure%5Btoken%5D=731836b648f20f7bf41eb561f8ca228680817e9498aa6af8bb664b131f49084f&secure%5Burl%5D=https%3A%2F%2Fsleekflow.io%2F%3Futm_source%3Dg2%26utm_medium%3Dpaid_review%26utm_campaign%3Dglobal_g2_clickad_2026&secure%5Burl_type%5D=free_trial)

---

## Top-Rated Products (Ranked by G2 Score)
### 1. [Insider One](https://www.g2.com/products/insider-one/reviews)
  Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. Insider One provides the ultimate vendor experience, proven in fifteen industries and more than 30 countries for more than a decade, to help teams be first, be focused, and be progressive, redefining what it means to lead in customer engagement. Trusted by 2,000+ customers, including some of the world’s most loved brands like Samsung, L’Oréal, Unilever, Allianz, ING Group, Toyota, Singapore Airlines, and GAP, to accelerate growth, build customer love, and become a market leader. Loved by customers, recognized by analysts, Insider One is the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need, including AI, Customer Data Management, Cross-Channel Journey Orchestration, and Personalization, offering brands unrivaled product excellence within a single consolidated platform. Accolades include: Leader in the IDC MarketScape: Worldwide AI-Enabled Marketing Platforms for Enterprise Companies 2025 2025 Leader in the Gartner Magic Quadrant for Personalization Engines #1 Customer Choice: 2025 Gartner Voice of the Customer for Personalization Engines Leader in the Forrester Wave for Experience Optimization Platforms, Q4 2024 The Gartner Customers’ Choice for Multichannel Marketing Hubs in 2025 The #1 G2 Leader in 11 categories, including CDP, Personalization Engines, Mobile Marketing, Customer Journey Analytics, SMS Marketing, WhatsApp Marketing, eCommerce Search, and eCommerce Personalization, with a perfect 100/100 user satisfaction score. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. The company is woman-founded and predominantly women-owned, with 70% of senior executive roles, including the CEO, CMO, CHRO, and CFO, held by women. Through initiatives such as 100 Cities, 100 Projects, Young Engineers Club, SheCodes, and SheLeads, Insider One continues to expand its positive impact across global communities, driving opportunities, inclusion, education, and equity for this and future generations."


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 1,330


**Seller Details:**

- **Seller:** [Insider One](https://www.g2.com/sellers/insider-one)
- **Company Website:** https://useinsider.com
- **Year Founded:** 2012
- **HQ Location:** Global
- **Twitter:** @insiderone (1 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/insiderone/ (1,525 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Digital Marketing Specialist, Marketing Manager
  - **Top Industries:** Retail, Apparel & Fashion
  - **Company Size:** 45% Mid-Market, 28% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (222 reviews)
- Customer Engagement (205 reviews)
- Personalization (181 reviews)
- Engagement (169 reviews)
- Customer Support (162 reviews)

**Cons:**

- Learning Curve (81 reviews)
- Difficult Learning (38 reviews)
- Time-Consuming (37 reviews)
- High Learning Curve (31 reviews)
- Integration Issues (29 reviews)

### 2. [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews)
  The WhatsApp Business Platform (API) is a powerful tool that enables businesses to connect with their customers on a personal level, at scale. With over 2 billion monthly active users on WhatsApp, this API provides a unique opportunity for businesses to build meaningful relationships with their audience. Ideal For: - Businesses seeking to send marketing messages, enhance customer engagement through transactional messages, authentication messages and support messages - Enterprises looking to automate routine communication tasks - Marketers aiming to leverage WhatsApp's vast user base for targeted campaigns Benefits: - Improved Customer Experience: Provide instant support and personalized interactions - Increased Efficiency: Automate routine tasks, freeing up resources for more strategic initiatives - Enhanced Data Insights: Gain valuable insights into customer behavior Key Features: - Scalable Messaging: Send and receive messages programmatically - Multimedia Support: Share text, images, documents, and links - Personalized Interactions: Use customer data to create tailored experiences - Omnichannel Support: Integrate WhatsApp with existing channels - Robust Analytics: Track key metrics to optimize campaigns - High Uptime and Security: Enjoy 99.9% uptime and SOC2 and ISO 27001 certifications


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 216


**Seller Details:**

- **Seller:** [Meta Platforms, Inc](https://www.g2.com/sellers/meta-platforms-inc)
- **Company Website:** https://about.meta.com/
- **Year Founded:** 2008
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Meta (9,930,056 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/meta/ (150,070 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 64% Small-Business, 25% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (89 reviews)
- Features (45 reviews)
- Automation (44 reviews)
- Automation Features (40 reviews)
- Easy Communication (36 reviews)

**Cons:**

- Limitations (32 reviews)
- Messaging Issues (28 reviews)
- Expensive (21 reviews)
- Expensive Subscriptions (14 reviews)
- Lack of Integrations (13 reviews)

### 3. [Wati](https://www.g2.com/products/wati/reviews)
  Started as WhatsApp team inbox in 2020, Wati has evolved into a full revenue orchestration system beyond one platform. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support, all inside WhatsApp and connected messaging channels. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognized as a Premium Partner of Meta and Google. Unlock Revenue Growth with Wati, your AI co-pilot.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 459


**Seller Details:**

- **Seller:** [Wati](https://www.g2.com/sellers/wati-4020a7cd-92a3-4b52-ae1c-627179ab724d)
- **Company Website:** https://www.wati.io/
- **Year Founded:** 2020
- **HQ Location:** Hong Kong, HK
- **Twitter:** @Wati_io (584 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/watiglobal/ (251 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Founder, CEO
  - **Top Industries:** Education Management, Information Technology and Services
  - **Company Size:** 73% Small-Business, 20% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (102 reviews)
- Automation (71 reviews)
- Customer Support (65 reviews)
- Easy Setup (64 reviews)
- Features (54 reviews)

**Cons:**

- Expensive (39 reviews)
- Cost (32 reviews)
- Pricing Issues (23 reviews)
- Missing Features (16 reviews)
- Poor Customer Support (16 reviews)

### 4. [respond.io](https://www.g2.com/products/respond-io/reviews)
  Respond.io is a customer conversation management software designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single inbox with AI-powered automation, lead management, CRM integrations, and comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind. 10,000+ businesses trust respond.io to power conversations that drive real business results.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 470


**Seller Details:**

- **Seller:** [respond.io](https://www.g2.com/sellers/respond-io)
- **Company Website:** https://respond.io/
- **Year Founded:** 2017
- **HQ Location:** Kuala Lumpur, Malaysia
- **Twitter:** @respond_io (1,420 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/respondio/ (175 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Director
  - **Top Industries:** Information Technology and Services, Leisure, Travel & Tourism
  - **Company Size:** 63% Small-Business, 20% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (98 reviews)
- Customer Support (51 reviews)
- Helpful (46 reviews)
- Easy Setup (34 reviews)
- Integrations (33 reviews)

**Cons:**

- Missing Features (18 reviews)
- Messaging Issues (15 reviews)
- Expensive (14 reviews)
- Chat Functionality (10 reviews)
- Template Issues (8 reviews)

### 5. [WebEngage](https://www.g2.com/products/webengage/reviews)
  WebEngage is a full-stack Retention OS that simplifies customer engagement for 800+ brands across the globe. The platform enables businesses to build personalized and meaningful relationships with their users across various digital channels. With its comprehensive suite of tools and solutions, WebEngage empowers businesses to understand, engage, and retain customers effectively. - UNIFY CUSTOMER DATA: WebEngage enables businesses to consolidate customer data from various sources, providing real-time insights and allowing dynamic micro-segmentation for targeted campaigns based on specific customer attributes and behaviors. - MULTI-CHANNEL JOURNEYS: With WebEngage's intuitive drag-and-drop workflow builder, businesses can seamlessly design and automate multi-channel customer journeys, ensuring consistent and personalized experiences across channels such as email, SMS, push notifications, and more. - TARGETED CAMPAIGNS: WebEngage empowers businesses to automate personalized campaigns triggered by customer actions and predefined business events. This ensures timely and relevant communication to enhance customer engagement and conversion rates. - AI-DRIVEN PREDICTIVE MODELS: WebEngage Analytics dashboard empowers all metrics required to segment, engage and retain priority customers, churn to convert windows and ROI optimization,This allows businesses to focus their interventions and campaigns for maximum impact and better ROI. - 1:1 PERSONALIZATION: WebEngage enables businesses to deliver personalized experiences at scale. By incorporating user intent, preferences, and other relevant data, businesses can tailor their communications to each individual customer, fostering omni-channel customer engagement. What's more? WebEngage’s platform is quick and easy to integrate. Compatible with range of ESP and MSP, all it takes is a few hours from the tech team. Presence across the globe: With headquarters in India, WebEngage has expanded its operations globally with offices and presence in the Middle East & Africa region, Southeast Asia, and South America.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 733


**Seller Details:**

- **Seller:** [WebEngage](https://www.g2.com/sellers/webengage)
- **Company Website:** https://webengage.com
- **Year Founded:** 2011
- **HQ Location:** Mumbai
- **Twitter:** @webengage (5,066 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2663547/ (373 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Product Manager, Marketing Manager
  - **Top Industries:** Financial Services, Education Management
  - **Company Size:** 55% Mid-Market, 27% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (101 reviews)
- Helpful (71 reviews)
- Journey Creation (69 reviews)
- Analytics (65 reviews)
- Customer Support (65 reviews)

**Cons:**

- Learning Curve (33 reviews)
- Slow Performance (30 reviews)
- Missing Features (29 reviews)
- Poor Customer Support (24 reviews)
- Time-Consuming (24 reviews)

### 6. [indigitall](https://www.g2.com/products/indigitall/reviews)
  indigitall is a comprehensive customer engagement platform built to deliver seamless, personalized experiences across every digital touchpoint. By unifying all your inbound and outbound communication channels—including push notifications, WhatsApp, and advanced AI Agents—we provide the tools for you to genuinely understand your audience. This holistic approach empowers brands to launch automated, targeted campaigns that not only boost engagement but directly drive conversion and long-term customer value. To learn more, visit indigitall.com.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 414


**Seller Details:**

- **Seller:** [indigitall](https://www.g2.com/sellers/indigitall)
- **Company Website:** https://indigitall.com
- **Year Founded:** 2013
- **HQ Location:** Spain
- **Twitter:** @indigitall (118 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/indigitall/ (100 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Marketing, Periodista
  - **Top Industries:** Telecommunications, Marketing and Advertising
  - **Company Size:** 40% Mid-Market, 35% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (43 reviews)
- Helpful (38 reviews)
- Useful (28 reviews)
- Customer Support (27 reviews)
- Automation (26 reviews)

**Cons:**

- Learning Curve (16 reviews)
- Steep Learning Curve (10 reviews)
- Feature Complexity (9 reviews)
- Integration Issues (8 reviews)
- Not Intuitive (7 reviews)

### 7. [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews)
  ActiveCampaign is the autonomous marketing platform built to transform how marketers, agencies, and business owners work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp. Effortlessly integrate with 1000+ apps, uncover deep performance insights, and optimize your workflows so you win every day. - Autonomous marketing Built on the foundation of marketing automation, fuel your marketing strategy and customer journeys with AI-driven execution, optimization, and insight at every step. - AI agents Run entire marketing campaigns through simple prompts, backed by Active Intelligence. - Cross-channel marketing Reach prospects and customers wherever they are, with email, SMS, WhatsApp, and more. - On-brand, personalized content Creative tools that deliver professional, conversion-ready designs for email and landing pages. - CRM Track, manage, and automate your sales process. - 1000+ apps & integrations Connect ActiveCampaign to your favorite tools.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 14,131


**Seller Details:**

- **Seller:** [ActiveCampaign](https://www.g2.com/sellers/activecampaign)
- **Company Website:** https://www.activecampaign.com
- **Year Founded:** 2003
- **HQ Location:** Chicago, IL
- **Twitter:** @ActiveCampaign (13,224 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/221390/ (857 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, CEO
  - **Top Industries:** Marketing and Advertising, Health, Wellness and Fitness
  - **Company Size:** 92% Small-Business, 7% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (847 reviews)
- Automation (787 reviews)
- Automation Features (654 reviews)
- Automations (621 reviews)
- Features (573 reviews)

**Cons:**

- Learning Curve (418 reviews)
- Expensive (403 reviews)
- Missing Features (388 reviews)
- Limited Features (293 reviews)
- Not Intuitive (280 reviews)

### 8. [MSG91](https://www.g2.com/products/msg91/reviews)
  MSG91 is a comprehensive communication platform designed to facilitate seamless interaction between businesses and their customers across multiple channels. By integrating SMS, WhatsApp, email, voice, and advanced marketing automation tools, MSG91 enables organizations to communicate effectively and efficiently, ensuring that messages are delivered promptly and reliably. Targeted at businesses of all sizes, from startups to large enterprises, MSG91 addresses a variety of communication needs. Its versatile features cater to diverse industries, including e-commerce, fintech, healthcare, and technology. Companies can utilize MSG91 for various use cases such as sending one-time passwords (OTPs) for secure logins, providing order updates, and executing personalized marketing campaigns. This all-in-one solution eliminates the need for multiple vendors, allowing businesses to manage their communication strategies from a single, user-friendly dashboard. Key features of MSG91 include robust APIs for SMS, WhatsApp, and email, which facilitate fast and reliable message delivery. The platform's SMS service ensures global reach with dependable performance, while the WhatsApp Business API allows for engaging customer interactions through verified messaging. Additionally, the Email API supports personalized bulk and transactional emails, complete with detailed analytics to track engagement. The Voice API automates calls and reminders, enhancing customer experience without added complexity. Furthermore, the Hello Chatbot offers 24/7 support, handling conversations and lead management across various channels, ensuring that customer inquiries are addressed promptly. MSG91 stands out in the communication landscape due to its commitment to reliability and compliance. With a 99.9% uptime guarantee and adherence to GDPR, TRAI, and Ofcom messaging standards, businesses can trust that their communications are secure and compliant. The platform also offers transparent pricing with a pay-as-you-go model, ensuring that companies only pay for what they use, without hidden fees. Additionally, MSG91 provides dedicated human support, ensuring that users have access to assistance whenever needed. In a rapidly evolving digital landscape, MSG91 not only focuses on message delivery but also on enhancing customer experiences through intelligent automation and real-time analytics. By leveraging these capabilities, businesses can foster meaningful connections with their customers, driving engagement and growth. With over a decade of experience, MSG91 combines Indian innovation with global reliability, making it a trusted partner for thousands of brands looking to optimize their communication strategies.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 212


**Seller Details:**

- **Seller:** [MSG91](https://www.g2.com/sellers/msg91)
- **Company Website:** https://msg91.com
- **Year Founded:** 2010
- **HQ Location:** Indore, MP
- **Twitter:** @msg91 (2,320 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2709873/ (36 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Founder, CEO
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 49% Small-Business, 25% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (96 reviews)
- Helpful (93 reviews)
- Ease of Use (86 reviews)
- Easy Setup (59 reviews)
- Staff Support (56 reviews)

**Cons:**

- Dashboard Issues (20 reviews)
- Lack of Clarity (17 reviews)
- Delays (14 reviews)
- Poor Customer Support (14 reviews)
- Poor Interface Design (12 reviews)

### 9. [MoEngage](https://www.g2.com/products/moengage/reviews)
  MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including Edelweiss, Samsung, McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, OYO, and more. Enterprises use MoEngage to be more agile, efficient, and independent. They achieve this by increasing campaign velocity, reducing the time to go live, optimizing at scale, and eliminating redundancy while maintaining data security and privacy. \> Data Ingestion and Management: MoEngage combines data from multiple offline and online sources to help brands gain a 360-degree view of their customers. \> Customer, Journey, and Campaign Insights: MoEngage Analytics provides marketers and product owners with real-time insights into customer behavior, journey, product usage, preferences, and interests. \> Segmentation and Personalization: Brands can leverage MoEngage’s Real-time Segmentation and Personalization suite to orchestrate journeys and build 1:1 experiences across the website, mobile, email, social, and instant messaging channels. \> Transactional Messaging/Critical Alert Infrastructure: MoEngage Inform, the transactional messaging infrastructure, helps brands unify their promotional and transactional communication on a single platform, enabling better insights and lower maintenance costs. \> Proprietary AI Agents and Machine Learning: MoEngage’s AI Agents help marketers develop winning copies and creatives, build customer segments, craft relevant journeys, optimize campaigns and channels that boost engagement, and reduce campaign go-live times. MoEngage complies with GDPR, CCPA, SOC2 Type 2, CSA STAR Level 2, ISO 27001:2022, HIPAA, PIMS ISO 27701: 2019, and the BCMS ISO 22301: 2019 requirements to fulfill the data privacy and security needs of enterprise brands. For over a decade, leading consumer brands in 60+ countries have been using MoEngage to reach enterprise goals that are most important to their global business without compromising quality or speed of execution. Our ever-expanding partner ecosystem helps enterprise brands build a lean, flexible, and reliable martech stack. With offices in 13 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 508


**Seller Details:**

- **Seller:** [MoEngage](https://www.g2.com/sellers/moengage)
- **Company Website:** https://www.moengage.com/
- **Year Founded:** 2014
- **HQ Location:** San Francisco, California
- **Twitter:** @moengage (2,538 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/4800048/ (899 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Product Manager, Digital Marketing Manager
  - **Top Industries:** Financial Services, Online Media
  - **Company Size:** 56% Mid-Market, 24% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (54 reviews)
- Features (38 reviews)
- Analytics (32 reviews)
- Helpful (32 reviews)
- Campaign Management (30 reviews)

**Cons:**

- Missing Features (16 reviews)
- Learning Curve (14 reviews)
- Limitations (12 reviews)
- Complexity (10 reviews)
- Difficult Learning (9 reviews)

### 10. [Klaviyo](https://www.g2.com/products/klaviyo/reviews)
  Klaviyo is the all-in-one platform that helps B2C businesses grow by integrating marketing, analytics, and customer service in one solution. Powered by unified data and built-in AI , Klaviyo empowers B2C businesses: - Orchestrate your email marketing, SMS marketing, RCS, push, WhatsApp, reviews, forms, and ads in one platform - Sync with 400+ tools to capture and unify behavior data - AI-optimized messages, segments, timing, and creative to scale conversions - Unlock analytics like RFM, funnel reporting, and catalog insights By capturing every click, purchase, and conversation into a unified profile, Klaviyo powers marketing automation that drives personalized, trigger-based journeys across every channel - no extra tools or complex setup required. Join more than 170,000 businesses using Klaviyo to create a true omnichannel experience for your customers. To learn more about Klaviyo or to request a demo, visit www.klaviyo.com.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 1,297


**Seller Details:**

- **Seller:** [Klaviyo](https://www.g2.com/sellers/klaviyo)
- **Company Website:** https://www.klaviyo.com/
- **Year Founded:** 2012
- **HQ Location:** Boston, Massachusetts
- **Twitter:** @klaviyo (21,864 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2908815/ (2,837 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, Marketing Manager
  - **Top Industries:** Retail, Marketing and Advertising
  - **Company Size:** 81% Small-Business, 16% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (160 reviews)
- Email Marketing (123 reviews)
- Easy Integration (81 reviews)
- Integrations (81 reviews)
- Automation (79 reviews)

**Cons:**

- Expensive (69 reviews)
- Missing Features (56 reviews)
- Learning Curve (55 reviews)
- Poor Customer Support (40 reviews)
- Limited Features (37 reviews)

### 11. [QuickReply.ai](https://www.g2.com/products/quickreply-ai/reviews)
  QuickReply.ai is a type of omnichannel messaging automation software that helps B2C companies manage, automate, and optimize customer conversations across WhatsApp, Instagram, Facebook Messenger, SMS, and web chat. The platform is designed for teams that handle high-volume inbound and outbound communication and need structured workflows for lead capture, qualification, customer support, and lifecycle messaging. It supports organizations in education, healthcare, financial services, retail, hospitality, and other consumer-facing sectors. QuickReply.ai enables businesses to centralize conversations, automate repetitive interactions, and build consistent communication journeys across the entire customer lifecycle. The system connects acquisition activities such as collecting leads or responding to inquiries, consideration and evaluation stages where prospects request details or guidance, conversion and purchase tasks involving reminders and transactional messages, and post-purchase engagement such as support, feedback, and retention workflows. The software includes a visual journey builder for mapping automated flows, rule-based logic for routing and follow-ups, and data connections with CRMs or internal systems for dynamic personalization. Its GenAI chatbot capability allows users to automate FAQ responses, guide customers through multi-step queries, summarize conversations for agents, and support hybrid bot–agent workflows. A unified inbox offers a single view of all conversations across channels, ensuring that teams can manage messages efficiently while retaining full context. Key use cases supported by QuickReply.ai include automated lead qualification, appointment or demo scheduling, response to FAQs, sending timely alerts or updates, and maintaining structured support conversations. The platform is utilized by more than 1,500 companies across 29 countries, including organizations in education, wellness, manufacturing, and consumer packaged goods, to streamline communication operations and maintain consistent customer engagement. Core capabilities include: Multichannel messaging workflows across WhatsApp, Instagram, Messenger, SMS, and web chat Visual automation builder for lifecycle communication GenAI chatbots for support, FAQ handling, and guided flows CRM-connected journeys and data-driven personalization Unified inbox for agents, with routing and escalation logic Additional value areas include: Support for high-volume communication Tools for broadcasts, segmentation, and triggered messaging Conversation analytics for operational visibility Options for combining automation with human assistance


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 66


**Seller Details:**

- **Seller:** [QuickReply](https://www.g2.com/sellers/quickreply)
- **Year Founded:** 2021
- **HQ Location:** Gurugram, IN
- **Twitter:** @QuickReplyai (40 Twitter followers)
- **LinkedIn® Page:** https://in.linkedin.com/company/quickreply-ai (36 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Director
  - **Top Industries:** Apparel & Fashion, Retail
  - **Company Size:** 68% Small-Business, 29% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (29 reviews)
- Ease of Use (20 reviews)
- Automation (10 reviews)
- Helpful (10 reviews)
- Easy Setup (7 reviews)

**Cons:**

- Chat Management (3 reviews)
- Cost (3 reviews)
- Messaging Issues (3 reviews)
- Expensive (2 reviews)
- Layout Issues (2 reviews)

### 12. [Braze](https://www.g2.com/products/braze/reviews)
  Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. Braze has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. The company is headquartered in New York with 15 offices across the Americas, EMEA, and APAC. Learn more at braze.com.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 1,657


**Seller Details:**

- **Seller:** [Braze](https://www.g2.com/sellers/braze)
- **Company Website:** https://www.braze.com
- **Year Founded:** 2011
- **HQ Location:** New York
- **Twitter:** @Braze (16,320 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/792882/ (2,287 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CRM Manager, CRM Specialist
  - **Top Industries:** Financial Services, Marketing and Advertising
  - **Company Size:** 54% Mid-Market, 27% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (364 reviews)
- Intuitive (188 reviews)
- Helpful (148 reviews)
- Customer Support (142 reviews)
- Features (138 reviews)

**Cons:**

- Missing Features (140 reviews)
- Learning Curve (139 reviews)
- Limitations (91 reviews)
- Limited Features (81 reviews)
- Steep Learning Curve (79 reviews)

### 13. [Netcore Customer Engagement Platform](https://www.g2.com/products/netcore-customer-engagement-platform/reviews)
  With over 25+ years of experience and a global presence across Asia, Europe, and the USA, Netcore is an AI-powered platform designed to transform customer experience and personalization in the world of digital marketing. Its comprehensive suite of tools cater to various aspects of digital marketing, including omni-channel communication strategies, a customer data platform, personalization, and generative AI tools. This platform is tailored for marketers looking to elevate their brand’s presence, foster deeper customer relationships, and drive substantial growth through personalized customer journeys. With its robust analytics, Netcore helps brands understand their audience better, enabling targeted marketing campaigns that resonate with customers on a personal level. The platform’s AI and machine learning capabilities ensure that each customer interaction is optimized for engagement and conversion, making every touchpoint an opportunity to impress and retain. Serving over 6,500 brands across 40 countries, Netcore has proven its effectiveness in enhancing customer satisfaction and loyalty, ultimately contributing to increased revenue and market share for businesses. Whether you’re looking to refine your email marketing strategy, personalize your web experience, or engage customers across multiple channels seamlessly, Netcore offers the technology and expertise to achieve your goals. Don’t miss out on the opportunity to redefine your digital marketing strategy with Netcore. Learn more at https://netcorecloud.com/


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 554


**Seller Details:**

- **Seller:** [Netcore Private Limited](https://www.g2.com/sellers/netcore-private-limited)
- **Company Website:** https://netcorecloud.com/
- **Year Founded:** 1998
- **HQ Location:** Mumbai, Maharashtra
- **Twitter:** @netcore_cloud (1,835 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/netcore-solutions/ (1,267 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Marketing Manager, Digital Marketing Manager
  - **Top Industries:** Financial Services, Insurance
  - **Company Size:** 49% Mid-Market, 34% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (166 reviews)
- Customer Support (120 reviews)
- Helpful (119 reviews)
- Features (116 reviews)
- Customer Engagement (114 reviews)

**Cons:**

- Missing Features (49 reviews)
- Slow Performance (43 reviews)
- Slow Loading (39 reviews)
- Learning Curve (38 reviews)
- Limited Features (32 reviews)

### 14. [CleverTap](https://www.g2.com/products/clevertap/reviews)
  CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span a lifetime. It offers analytics that encompasses every aspect of the lifecycle, enabling businesses to measure and optimize each experience in real time. Its unique AI capability is insightful, empathetic, and prescriptive, facilitating smarter and faster decisions. The all-in-one platform unifies experiences from every touchpoint, paving the way for a new era of customer engagement. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering both speed and economies of scale. CleverTap is trusted by 2000 customers, including TiltingPoint, Gamebasics, Big Fish, MobilityWare, English Premier League, TD Bank, Carousell, AirAsia, Papa John’s, and Tesco. Backed by leading investors such as Peak XV Partners, Tiger Global, Accel, CDPQ and 360 One, the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, and Jakarta. For more information, visit clevertap.com or follow us on: LinkedIn: https://www.linkedin.com/company/clevertap/ Twitter: https://twitter.com/CleverTap


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 626


**Seller Details:**

- **Seller:** [CleverTap](https://www.g2.com/sellers/clevertap)
- **Company Website:** https://clevertap.com/
- **Year Founded:** 2013
- **HQ Location:** Mountain View, California
- **Twitter:** @CleverTap (21,683 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/6611801/ (668 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Product Manager, Marketing Manager
  - **Top Industries:** Financial Services, Information Technology and Services
  - **Company Size:** 53% Mid-Market, 29% Small-Business


#### Pros & Cons

**Pros:**

- Analytics (57 reviews)
- Customer Support (56 reviews)
- Ease of Use (50 reviews)
- Automation (43 reviews)
- Campaign Management (40 reviews)

**Cons:**

- Learning Curve (31 reviews)
- Missing Features (22 reviews)
- Expensive (15 reviews)
- Not Intuitive (15 reviews)
- Limitations (14 reviews)

### 15. [Twilio](https://www.g2.com/products/twilio/reviews)
  Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 447


**Seller Details:**

- **Seller:** [Twilio](https://www.g2.com/sellers/twilio)
- **Company Website:** https://www.twilio.com
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @twilio (81,571 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/twilio-inc-/ (6,627 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Senior Software Engineer, Software Engineer
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 49% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (40 reviews)
- Easy Integrations (30 reviews)
- Integrations (23 reviews)
- Easy Setup (21 reviews)
- API Integration (19 reviews)

**Cons:**

- Expensive (26 reviews)
- Poor Customer Support (23 reviews)
- Difficult Configuration (14 reviews)
- Complex Setup (11 reviews)
- Technical Knowledge Required (11 reviews)

### 16. [360Dialog](https://www.g2.com/products/360dialog/reviews)
  360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results. We combine data-driven insights with personalized, two-way conversations, helping businesses scale customer engagement, boost conversions, and automate WhatsApp communication. Our full-service approach makes it easy for businesses to unlock the potential of WhatsApp, from campaign management to messaging automation. For businesses looking to integrate WhatsApp into their existing platforms, our WhatsApp Business API offers a developer-friendly, reliable solution. With flexible hosting options, 360Dialog provides seamless integration and management tools at a transparent flat-fee price—with no markup on Session or Template Messages. We’re trusted by over 1,000 partners and more than 40,000 clients worldwide. As the first provider to offer full-funnel analytics and data solutions for WhatsApp, 360Dialog is leading the way in performance-driven messaging and marketing automation.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 53


**Seller Details:**

- **Seller:** [360Dialog](https://www.g2.com/sellers/360dialog)
- **Year Founded:** 2018
- **HQ Location:** Berlin
- **Twitter:** @360dialog (1,939 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2705257/ (101 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 66% Small-Business, 28% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (1 reviews)
- Ease of Use (1 reviews)
- Easy Integrations (1 reviews)
- Features (1 reviews)
- User Interface (1 reviews)

**Cons:**

- Downtime Issues (2 reviews)
- Poor Customer Support (2 reviews)
- Billing Issues (1 reviews)
- Delays (1 reviews)
- Deletion Issues (1 reviews)

### 17. [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews)
  Trusted by over 500,000 businesses worldwide, Brevo (formerly Sendinblue) is the affordable, all-in-one marketing and CRM stack that helps growing businesses scale faster. It's easy to use and suitable for companies of all sizes. Build lasting customer relationships with Brevo's flexible toolkit. Products range from marketing to sales, chat, and transactional emails. Choose what you need — and only pay for what you use. Here are just some of the things you can do with Brevo: - Run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads - Trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs - Automate marketing activities to deliver the right message at the right time, and efficiently manage your audience - Reduce the number of marketing and sales apps — and get a full view of customer interactions with tools that talk to each other - Engage customers in real-time and reply to FAQs 24/7 with live chat and chatbot - Track leads, automate tasks, and schedule meetings with the Brevo Sales Platform - Connect your e-commerce store to track web sales and use the Retention analysis to improve your marketing strategy. - Talk to customers anytime, anywhere with Brevo’s cloud-based phone system Learn more and start for free at https://www.brevo.com/products/marketing-platform/ Get a custom quote: https://www.brevo.com/plus/contact/


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 2,428


**Seller Details:**

- **Seller:** [Brevo](https://www.g2.com/sellers/brevo)
- **Company Website:** https://www.brevo.com/
- **Year Founded:** 2012
- **HQ Location:** Paris
- **Twitter:** @brevo_official (16,038 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/brevo/ (898 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Founder
  - **Top Industries:** Marketing and Advertising, Information Technology and Services
  - **Company Size:** 84% Small-Business, 12% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (314 reviews)
- Features (190 reviews)
- Email Marketing (171 reviews)
- Easy Setup (168 reviews)
- Simple (158 reviews)

**Cons:**

- Missing Features (107 reviews)
- Limited Features (80 reviews)
- Limited Customization (71 reviews)
- Learning Curve (67 reviews)
- Expensive (55 reviews)

### 18. [Gupshup](https://www.g2.com/products/gupshup/reviews)
  Gupshup.io is the leading Conversation Cloud for marketing, commerce, and support automation. Gupshup’s automation solutions enable 45,000+ brands across India, Latin America, Europe, Southeast Asia, the Middle East, and the United States to deliver better customer experience, and increased revenue while saving costs. Citibank, Akzo Nobel, Khan Academy, Unilever, MPL, Netflix, Flipkart, and Ola are a few of its leading clients. With a single messaging API for 30+ channels across voice, text, and chat, the Gupshup Conversation Cloud powers over 10 billion messages per month.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 64


**Seller Details:**

- **Seller:** [Gupshup](https://www.g2.com/sellers/gupshup)
- **Year Founded:** 2004
- **HQ Location:** San Francisco, US
- **Twitter:** @gupshup (3,031 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3762143 (986 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Product Manager
  - **Top Industries:** Automotive, Computer Software
  - **Company Size:** 48% Mid-Market, 31% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (26 reviews)
- Customer Support (23 reviews)
- Helpful (14 reviews)
- Easy Integrations (11 reviews)
- Features (11 reviews)

**Cons:**

- Dashboard Issues (5 reviews)
- Poor Customer Support (4 reviews)
- Slow Performance (4 reviews)
- Delayed Response (3 reviews)
- Inadequate Reporting (3 reviews)

### 19. [SleekFlow](https://www.g2.com/products/sleekflow/reviews)
  SleekFlow is an AI Suite for Revenue-Driving Conversations. Trusted by over2,000 enterprises across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call and beyond into a complete AI operating system. At the core of SleekFlow is AgentFlow, an AI GTM workforce that learns and improves relentlessly. The platform features a unique self-healing knowledge base that observes conversational patterns and identifies data gaps, surfacing one-click fixes for human approval. Beyond automation, SleekFlow’s AI acts as an unbiased data analyst, revealing deep business insights from your real customers’ conversations. From first-click conversion to long-term retention, SleekFlow is redefining the B2C relationship and turning every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, Malaysia, Indonesia, Brazil, the UAE and the US, SleekFlow is backed by $23.5M in funding from tier-one investors including Tiger Global, Atinum Investment, AEF Greater Bay Area Fund (managed by Gobi Partners GBA and Transcend Capital Partners) Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC) and Mars Growth Capital. For more information, visit sleekflow.io.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 199


**Seller Details:**

- **Seller:** [SleekFlow](https://www.g2.com/sellers/sleekflow)
- **Company Website:** https://sleekflow.io/
- **Year Founded:** 2019
- **HQ Location:** Singapore, SG
- **Twitter:** @sleekflow_io (175 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/sleekflow (196 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Director, Founder
  - **Top Industries:** Retail, Health, Wellness and Fitness
  - **Company Size:** 73% Small-Business, 21% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (88 reviews)
- Customer Support (67 reviews)
- Automation (44 reviews)
- Features (44 reviews)
- Helpful (44 reviews)

**Cons:**

- Missing Features (25 reviews)
- Expensive (23 reviews)
- Limited Features (18 reviews)
- Messaging Issues (18 reviews)
- Slow Loading (18 reviews)

### 20. [AtomChat.io](https://www.g2.com/products/atomchat-io/reviews)
  AtomChat uses Generative AI to Automate Customer service inquiries and Lead generation, improving customer satisfaction and lead conversion via Messaging. Here you can find some Key features: - Automation with Gen Ai to respond 24/7 to all your messages: If you receive many conversations on WhatsApp, or any conversational channel, and your service advisors cannot respond on time, or give them priority, with Atom you have an automation that allows you to respond to your customers in seconds, transfer them to an advisor, qualify them, and follow up on them. - Empower your teams with mass messaging via WhatsApp and automatic response workflows: Atom allows you to manage mass message campaigns and automatically respond to thousands of customers, without worrying about your agents getting overwhelmed by receiving many responses. - Visibility and traceability of your Marketing efforts and strategies: Atom has a complete module with real-time reporting on the results of your Ads campaigns, qualified leads, conversion, and service levels. - We integrate to your preferred platform We also integrate with major platforms like HubSpot, Salesforce, Talkdesk, and Facebook Marketing so you have the follow-up you need to sell more. We are Meta Select Business Partners!


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 96


**Seller Details:**

- **Seller:** [AtomChat.io](https://www.g2.com/sellers/atomchat-io)
- **Year Founded:** 2019
- **HQ Location:** Simpsonville, US
- **LinkedIn® Page:** https://www.linkedin.com/company/atomchat/ (173 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Higher Education, Automotive
  - **Company Size:** 55% Mid-Market, 35% Small-Business


#### Pros & Cons

**Pros:**

- Helpful (4 reviews)
- Easy Setup (2 reviews)
- Integrations (2 reviews)
- AI Technology (1 reviews)
- Automation (1 reviews)

**Cons:**

- Functionality Issues (2 reviews)
- Integration Issues (2 reviews)
- AI Limitations (1 reviews)
- Inefficiency (1 reviews)
- Integration Difficulty (1 reviews)

### 21. [WHATO CRM](https://www.g2.com/products/whato-crm/reviews)
  WHATO CRM is a WhatsApp Web–based CRM designed for small businesses and sales teams in LATAM that use WhatsApp as their main sales and customer support channel. It helps organize conversations, automate follow-ups, manage leads visually with Kanban boards, use chatbots and quick replies, and improve response times without relying on complex traditional CRMs.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 11


**Seller Details:**

- **Seller:** [WHATO](https://www.g2.com/sellers/whato)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


### 22. [Dotdigital](https://www.g2.com/products/dotdigital/reviews)
  Dotdigital is a global customer engagement, marketing automation, and data platform that helps you and your marketing teams create connected, personalized experiences across every channel. You can bring all your customer data together, understand your audience, and automate journeys that drive real results. What you can do with Dotdigital - Build and automate campaigns across email, SMS, web, WhatsApp, social, and more - Use AI to predict intent, personalize messages, and improve performance - Create a single customer view by connecting Shopify, Magento, your CRM, and more - Reach B2B, B2C, and non-profit audiences with journeys that adapt to your goals Why marketers choose Dotdigital - Easy to use for everyday marketers - Scales with your data, channels, and teams - Helps you deliver timely and relevant customer experiences - Proven to boost engagement, conversions, and loyalty A little more about Dotdigital: - We were founded in 1999 and are formerly known as Dotmailer - More than 4,000 brands worldwide use Dotdigital to grow customer relationships - We’re headquartered at London Bridge, UK - 450+ employees helping customers globally including the UK, US, Europe, and JAPAC - We’re proud to be the world’s first carbon-neutral marketing automation platform - We hold ISO14001, ISO 27701, and ISO27001 certifications Learn more at dotdigital.com.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 1,165


**Seller Details:**

- **Seller:** [Dotdigital](https://www.g2.com/sellers/dotdigital)
- **Company Website:** https://www.dotdigital.com
- **Year Founded:** 1999
- **HQ Location:** London Bridge, London
- **Twitter:** @dotdigital (15,932 Twitter followers)
- **LinkedIn® Page:** http://www.linkedin.com/company/1131881 (469 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Marketing Manager, Marketing Executive
  - **Top Industries:** Retail, Marketing and Advertising
  - **Company Size:** 45% Mid-Market, 40% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (296 reviews)
- Customer Support (245 reviews)
- Helpful (220 reviews)
- Email Marketing (166 reviews)
- Features (151 reviews)

**Cons:**

- Missing Features (99 reviews)
- Learning Curve (67 reviews)
- Limited Features (65 reviews)
- Limitations (54 reviews)
- Email Issues (41 reviews)

### 23. [Infobip](https://www.g2.com/products/infobip/reviews)
  Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey, with AI as the driving force of innovation. Through a single, natively built platform, Infobip delivers omnichannel engagement, identity, user authentication and contact centre solutions that help businesses and partners overcome the complexity of consumer communications while driving growth and increasing customer loyalty. Infobip is focused on enabling and accelerating AI adoption as it continues its transformation into an AI-first company. Infobip’s technology has the capacity to reach over seven billion mobile devices in 6 continents connected to over 10k+ connections of which 800+ are direct operator connections. The company was established in 2006 and is led by its co-founders, CEO Silvio Kutić and Izabel Jelenić.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 56


**Seller Details:**

- **Seller:** [Infobip](https://www.g2.com/sellers/infobip)
- **Year Founded:** 2006
- **HQ Location:** London, England
- **Twitter:** @Infobip (34,026 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/infobip/about (3,434 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Financial Services, Information Technology and Services
  - **Company Size:** 43% Mid-Market, 38% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (3 reviews)
- Easy Integrations (3 reviews)
- Integrations (3 reviews)
- Customer Engagement (1 reviews)
- Engagement Increase (1 reviews)

**Cons:**

- Poor Customer Support (3 reviews)
- Delays (2 reviews)
- Poor Response (2 reviews)
- Delay Issues (1 reviews)
- Limited Features (1 reviews)

### 24. [Gallabox](https://www.g2.com/products/gallabox/reviews)
  Gallabox is a comprehensive communication solution designed to enhance customer engagement and streamline sales processes through the use of WhatsApp Business APIs. This platform enables businesses to convert customer interactions into actionable insights, utilizing advanced WhatsApp Chatbots to facilitate seamless communication. By leveraging these tools, organizations can efficiently manage customer inquiries, generate leads, and ultimately drive sales growth. Targeted primarily at businesses seeking to optimize their customer communication strategies, Gallabox caters to a diverse range of industries. Its user-friendly interface and multi-agent shared inbox allow teams to collaborate effectively, ensuring that no customer query goes unanswered. The platform is particularly beneficial for businesses that rely heavily on customer interaction, such as e-commerce, service providers, and customer support teams. With Gallabox, companies can implement WhatsApp drip campaigns and broadcast messages tailored to specific audience segments, enhancing their marketing efforts and improving customer retention. One of the standout features of Gallabox is its integration capabilities. The platform offers straightforward plug-and-play options that allow businesses to connect with existing systems and Customer Relationship Management (CRM) tools. This includes popular platforms such as Zoho, Shopify, WooCommerce, Wix, WebEngage, Razorpay, and Shiprocket. By integrating WhatsApp into their current workflows, businesses can streamline operations and ensure a cohesive customer experience across all touchpoints. Additionally, Gallabox's WhatsApp Chatbots play a crucial role in automating customer interactions. These intelligent bots can handle a variety of tasks, from answering frequently asked questions to guiding customers through the purchasing process. This not only reduces the workload on human agents but also ensures that customers receive timely responses, enhancing overall satisfaction. The ability to convert conversations into smart actions further empowers businesses to make data-driven decisions and tailor their offerings to meet customer needs. Overall, Gallabox provides a robust solution for businesses looking to harness the power of WhatsApp for customer engagement. With its focus on ease of use, integration flexibility, and automation capabilities, Gallabox stands out as a valuable tool for organizations aiming to improve their communication strategies and drive sales growth.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 164


**Seller Details:**

- **Seller:** [MangoLeap](https://www.g2.com/sellers/mangoleap)
- **Company Website:** https://gallabox.com/
- **Year Founded:** 2020
- **HQ Location:** Chennai, IN
- **Twitter:** @gallabox (146 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/gallabox/ (97 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Founder, CEO
  - **Top Industries:** Education Management, Apparel & Fashion
  - **Company Size:** 73% Small-Business, 21% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (6 reviews)
- Automation (5 reviews)
- Customer Support (5 reviews)
- Integrations (5 reviews)
- Easy Integrations (4 reviews)

**Cons:**

- Dashboard Issues (2 reviews)
- Inadequate Reporting (2 reviews)
- Limited Customization (2 reviews)
- Limited Training Resources (2 reviews)
- Poor Customer Support (2 reviews)

### 25. [chatarmin.com](https://www.g2.com/products/chatarmin-com/reviews)
  Chatarmin is your WhatsApp CRM, specialized on eCommerce use cases such as flows, automations, and abandoned user journey recoveries. We are the world's only WhatsApp Marketing Tool with a Klaviyo, Shopify & Recharge Integration. Store your contacts, create flows to automate interaction with your target audience, and push out interactive multimedia campaigns to reach your community with a 100% opening rate and 20-40% click-through rate.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 36


**Seller Details:**

- **Seller:** [chatarmin.com](https://www.g2.com/sellers/chatarmin-com)
- **Year Founded:** 2022
- **HQ Location:** Vienna, Vienna
- **LinkedIn® Page:** https://www.linkedin.com/company/chatarmin-com/ (29 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Food & Beverages, Consumer Goods
  - **Company Size:** 86% Small-Business, 8% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (15 reviews)
- Customer Support (11 reviews)
- Features (9 reviews)
- Easy Integrations (8 reviews)
- Easy Setup (8 reviews)

**Cons:**

- Software Bugs (5 reviews)
- Inadequate Analytics (2 reviews)
- Missing Features (2 reviews)
- Difficult Navigation (1 reviews)
- Lack of Mobile Compatibility (1 reviews)



## Parent Category

[Marketing Software](https://www.g2.com/categories/marketing)



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