# Best WhatsApp Marketing Software

*By [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)*


WhatsApp marketing software enables businesses to leverage WhatsApp as a marketing channel through the WhatsApp Business API, streamlining the creation, automation, management, and analysis of personalized conversational, promotional, and transactional messages sent to subscribers on their mobile devices.

### Core Capabilities of WhatsApp Marketing Software

To qualify for inclusion in the WhatsApp Marketing category, a product must:

- Reach mobile users through business-led WhatsApp messaging
- Provide an opt-in opportunity for new WhatsApp subscribers
- Provide conversational, promotional, or transactional messaging capabilities
- Provide analytics or insights into WhatsApp marketing efforts

### Common Use Cases for WhatsApp Marketing Software

Marketing and customer support teams use WhatsApp marketing platforms to engage audiences through a high-open-rate mobile channel. Common use cases include:

- Sending targeted promotional and transactional messages to opted-in subscribers at scale
- Providing real-time customer support through two-way WhatsApp conversations
- Enhancing omnichannel marketing campaigns by integrating WhatsApp alongside other messaging channels

### How WhatsApp Marketing Software Differs from Other Tools

Most WhatsApp marketing platforms also include features found in [SMS marketing software](https://www.g2.com/categories/sms-marketing), [email marketing software](https://www.g2.com/categories/email-marketing), and [push notification software](https://www.g2.com/categories/push-notification), making them well-suited for teams building out a broader mobile messaging strategy. They integrate with [CRM software](https://www.g2.com/categories/crm) and other marketing platforms to enable coordinated omnichannel campaign execution.

### Insights from G2 on WhatsApp Marketing Software

Based on category trends on G2, message automation and subscriber engagement analytics stand out as the most valued capabilities. High message open rates and improved customer response rates stand out as primary outcomes of adoption.





## Top WhatsApp Marketing Software at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) | 4.6/5.0 (224 reviews) | Conversational commerce with product catalogs in-chat | "[WhatsApp Business Platform is Essential for My Fashion Brand](https://www.g2.com/survey_responses/whatsapp-business-platform-review-12788911)" |
| 2 | [Insider One](https://www.g2.com/products/insider-one/reviews) | 4.8/5.0 (1,362 reviews) | Omnichannel journey orchestration with WhatsApp commerce | "[From A Siloed Environment to An Integrated Advancement](https://www.g2.com/survey_responses/insider-one-review-12996218)" |
| 3 | [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5.0 (474 reviews) | WhatsApp broadcast campaigns with chatbot automation | "[Organized WhatsApp Communication with Powerful Automation, Integrations, and AI, Pricey for SMBs](https://www.g2.com/survey_responses/wati-review-12859197)" |
| 4 | [respond.io](https://www.g2.com/products/respond-io/reviews) | 4.8/5.0 (487 reviews) | Omnichannel inbox with WhatsApp broadcast workflows | "[All Our Chats in One Shared Inbox—Fast, Efficient, and Great Value](https://www.g2.com/survey_responses/respond-io-review-12704649)" |
| 5 | [WebEngage](https://www.g2.com/products/webengage/reviews) | 4.5/5.0 (753 reviews) | Omnichannel retention journeys with WhatsApp automation | "[Events Analytics Makes Retention Insights Seamless](https://www.g2.com/survey_responses/webengage-review-12981114)" |
| 6 | [indigitall](https://www.g2.com/products/indigitall/reviews) | 4.8/5.0 (415 reviews) | WhatsApp customer service with omnichannel automation | "[Practical and efficient platform to manage push notifications with good segmentation](https://www.g2.com/survey_responses/indigitall-review-12719429)" |
| 7 | [MSG91](https://www.g2.com/products/msg91/reviews) | 4.5/5.0 (196 reviews) | OTP authentication and transactional WhatsApp workflows | "[MSG91: Fast, Dependable Messaging with Easy API Integration](https://www.g2.com/survey_responses/msg91-review-12604095)" |
| 8 | [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) | 4.4/5.0 (14,166 reviews) | Multi-channel automation with WhatsApp via webhooks | "[Clear UI and Best-in-Class Automations Make CRM Management Effortless](https://www.g2.com/survey_responses/activecampaign-review-12689317)" |
| 9 | [CleverTap](https://www.g2.com/products/clevertap/reviews) | 4.6/5.0 (642 reviews) | — | "[CleverTap’s Predictive Capabilities Makes Engagement More Contextual and Effective](https://www.g2.com/survey_responses/clevertap-review-12952708)" |
| 10 | [MoEngage](https://www.g2.com/products/moengage/reviews) | 4.5/5.0 (509 reviews) | Multi-channel retention flows with WhatsApp automation | "[MoEngage Turns Raw Event Data into Actionable, Visual Campaign Journeys](https://www.g2.com/survey_responses/moengage-review-12502802)" |


## How Many WhatsApp Marketing Software Products Does G2 Track?
**Total Products under this Category:** 231

### Category Stats (Jun 2026)
- **Average Rating**: 4.58/5 (↑0.01 vs May 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: Reelo (+3.21%) - Among all products in this category, Reelo recorded the largest rating increase compared to last month
*Last updated: June 25, 2026*


## How Does G2 Rank WhatsApp Marketing Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 32,900+ Authentic Reviews
- 231+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Which WhatsApp Marketing Software Is Best for Your Use Case?

- **Leader:** [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews)
- **Highest Performer:** [indigitall](https://www.g2.com/products/indigitall/reviews)
- **Easiest to Use:** [Insider One](https://www.g2.com/products/insider-one/reviews)
- **Top Trending:** [Wati](https://www.g2.com/products/wati/reviews)
- **Best Free Software:** [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews)


---

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Ada is an enterprise Agentic Customer Experience (ACX) company that helps large organizations deploy, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed across the world's most demanding enterprise environments. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: the ACX Platform (AI agent management across every channel and language, no engineering dependency required), ACX Practice (a structured methodology for building, governing, and scaling an ACX program), and ACX Experts (who work alongside internal teams to build lasting internal fluency). The ACX Platform is designed with these core components: - Reasoning Engine™: A patent-pending intelligence layer that powers the AI agent across all channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Across Ada's customer base, the impact extends beyond efficiency metrics. At ClickUp, support agents shifted from manually building chatbot content to specializing in product areas and contributing to lifecycle and retention strategy. At Endy, volume relief created new AI coaching and QA roles rather than headcount reductions. Ada is built for enterprise organizations with high-volume, complex support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology.



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---

## What Are the Top-Rated WhatsApp Marketing Software Products in 2026?
### 1. [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews)
The WhatsApp Business Platform (API) is a powerful tool that enables businesses to connect with their customers on a personal level, at scale. With over 2 billion monthly active users on WhatsApp, this API provides a unique opportunity for businesses to build meaningful relationships with their audience. Ideal For: - Businesses seeking to send marketing messages, enhance customer engagement through transactional messages, authentication messages and support messages - Enterprises looking to automate routine communication tasks - Marketers aiming to leverage WhatsApp's vast user base for targeted campaigns Benefits: - Improved Customer Experience: Provide instant support and personalized interactions - Increased Efficiency: Automate routine tasks, freeing up resources for more strategic initiatives - Enhanced Data Insights: Gain valuable insights into customer behavior Key Features: - Scalable Messaging: Send and receive messages programmatically - Multimedia Support: Share text, images, documents, and links - Personalized Interactions: Use customer data to create tailored experiences - Omnichannel Support: Integrate WhatsApp with existing channels - Robust Analytics: Track key metrics to optimize campaigns - High Uptime and Security: Enjoy 99.9% uptime and SOC2 and ISO 27001 certifications


**Average Rating:** 4.6/5.0
**Total Reviews:** 224

**Who Is the Company Behind WhatsApp Business Platform?**

- **Seller:** [Meta Platforms, Inc](https://www.g2.com/sellers/meta-platforms-inc)
- **Company Website:** https://about.meta.com/
- **Year Founded:** 2008
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Meta (9,891,711 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/meta/ (158,764 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 64% Small-Business, 25% Mid-Market


#### What Are WhatsApp Business Platform's Pros and Cons?

**Pros:**

- Ease of Use (89 reviews)
- Features (45 reviews)
- Automation (44 reviews)
- Automation Features (40 reviews)
- Easy Communication (36 reviews)

**Cons:**

- Limitations (32 reviews)
- Messaging Issues (28 reviews)
- Expensive (21 reviews)
- Expensive Subscriptions (14 reviews)
- Lack of Integrations (13 reviews)


### What Do G2 Reviewers Say About WhatsApp Business Platform?
*AI-generated summary from verified user reviews*

**Pros:**

- Users love the **ease of use** of WhatsApp Business Platform, facilitating quick and organized communication with customers.
- Users value the **user-friendly features** of WhatsApp Business Platform, enhancing customer communication and organization effortlessly.
- Users highlight the **automation tools** of WhatsApp Business, enhancing engagement and streamlining customer interactions effectively.
- Users value the **automation features** of WhatsApp Business Platform, enhancing customer engagement and streamlining interactions effectively.
- Users love the **easy communication** of WhatsApp Business, enhancing customer interaction and timely responses.

**Cons:**

- Users find **limitations in contact broadcasts and advanced features** hinder their ability to effectively use WhatsApp Business.
- Users face **messaging issues** in WhatsApp Business, struggling with contact visibility and message sending restrictions.
- Users find the WhatsApp Business Platform **expensive** , with confusing pricing and additional fees complicating their experience.
- Users find the **expensive subscriptions** for WhatsApp Business Platform to be a significant drawback affecting overall value.
- Users find a **lack of integrations** problematic, complicating functionality and limiting the effectiveness of certain features.

#### What Are Recent G2 Reviews of WhatsApp Business Platform?

**"[Helpful for Growing Businesses with AI Chat and Broad Reach](https://www.g2.com/survey_responses/whatsapp-business-platform-review-12908627)"**

**Rating:** 4.5/5.0 stars
*— Anuj J.*

[Read full review](https://www.g2.com/survey_responses/whatsapp-business-platform-review-12908627)

---

**"[WhatsApp Business Platform is Essential for My Fashion Brand](https://www.g2.com/survey_responses/whatsapp-business-platform-review-12788911)"**

**Rating:** 4.0/5.0 stars
*— Jacob B.*

[Read full review](https://www.g2.com/survey_responses/whatsapp-business-platform-review-12788911)

---



### 2. [Insider One](https://www.g2.com/products/insider-one/reviews)
Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. Insider One provides the ultimate vendor experience, proven in fifteen industries and more than 30 countries for more than a decade, to help teams be first, be focused, and be progressive, redefining what it means to lead in customer engagement. Trusted by 2,000+ customers, including some of the world’s most loved brands like Samsung, L’Oréal, Unilever, Allianz, ING Group, Toyota, Singapore Airlines, and GAP, to accelerate growth, build customer love, and become a market leader. Loved by customers, recognized by analysts, Insider One is the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need, including AI, Customer Data Management, Cross-Channel Journey Orchestration, and Personalization, offering brands unrivaled product excellence within a single consolidated platform. Accolades include: Leader in the IDC MarketScape: Worldwide AI-Enabled Marketing Platforms for Enterprise Companies 2025 2025 Leader in the Gartner Magic Quadrant for Personalization Engines #1 Customer Choice: 2025 Gartner Voice of the Customer for Personalization Engines Leader in the Forrester Wave for Experience Optimization Platforms, Q4 2024 The Gartner Customers’ Choice for Multichannel Marketing Hubs in 2025 The #1 G2 Leader in 11 categories, including CDP, Personalization Engines, Mobile Marketing, Customer Journey Analytics, SMS Marketing, WhatsApp Marketing, eCommerce Search, and eCommerce Personalization, with a perfect 100/100 user satisfaction score. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. The company is woman-founded and predominantly women-owned, with 70% of senior executive roles, including the CEO, CMO, CHRO, and CFO, held by women. Through initiatives such as 100 Cities, 100 Projects, Young Engineers Club, SheCodes, and SheLeads, Insider One continues to expand its positive impact across global communities, driving opportunities, inclusion, education, and equity for this and future generations."


**Average Rating:** 4.8/5.0
**Total Reviews:** 1,362

**Who Is the Company Behind Insider One?**

- **Seller:** [Insider One](https://www.g2.com/sellers/insider-one)
- **Company Website:** https://useinsider.com
- **Year Founded:** 2012
- **HQ Location:** Global
- **Twitter:** @insiderone (1 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/insiderone/ (1,530 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Digital Marketing Specialist, Marketing Manager
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 46% Mid-Market, 28% Small-Business


#### What Are Insider One's Pros and Cons?

**Pros:**

- Ease of Use (222 reviews)
- Customer Engagement (205 reviews)
- Personalization (181 reviews)
- Engagement (169 reviews)
- Customer Support (162 reviews)

**Cons:**

- Learning Curve (81 reviews)
- Difficult Learning (38 reviews)
- Time-Consuming (37 reviews)
- High Learning Curve (31 reviews)
- Integration Issues (29 reviews)


### What Do G2 Reviewers Say About Insider One?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find the **ease of use** of Insider One beneficial for quickly editing campaigns and engaging customers effectively.
- Users highlight the **dynamic customer engagement** through personalized recommendations across email, web, and SMS channels.
- Users value the **personalization** features of Insider One, enhancing engagement and driving conversions through tailored recommendations.
- Users benefit from **high engagement rates** through dynamic, personalized messaging across email, SMS, and web platforms.
- Users commend the **proactive support** from Insider One's Customer Success team, which enhances their overall experience.

**Cons:**

- Users find the **learning curve steep** due to the multitude of features and complex initial setup of Insider One.
- Users find the **difficult learning** curve frustrating, as the platform's complexity can be overwhelming at first.
- Users find the **time-consuming setup** of campaigns and surveys frustrating, often leading to delays in execution.
- Users note a **high learning curve** with Insider One, finding it initially complex despite eventual ease of use.
- Users experience **integration issues** that demand significant time and technical knowledge, complicating the overall setup process.

#### What Are Recent G2 Reviews of Insider One?

**"[Driving higher app engagement and retention through personalized journeys and gamified campaigns](https://www.g2.com/survey_responses/insider-one-review-12996043)"**

**Rating:** 5.0/5.0 stars
*— Adamya S.*

[Read full review](https://www.g2.com/survey_responses/insider-one-review-12996043)

---

**"[From A Siloed Environment to An Integrated Advancement](https://www.g2.com/survey_responses/insider-one-review-12996218)"**

**Rating:** 5.0/5.0 stars
*— Nahvin C.*

[Read full review](https://www.g2.com/survey_responses/insider-one-review-12996218)

---


#### What Are G2 Users Discussing About Insider One?

- [Do you recommend connecting Insider with Yotpo?](https://www.g2.com/discussions/do-you-recommend-connecting-insider-with-yotpo) - 1 comment
- [Can we decide which campaigns need to be prioritized more when users are eligible for multiple journeys and can receive multiple messages?](https://www.g2.com/discussions/can-we-decide-which-campaigns-need-to-be-prioritized-more-when-users-are-eligible-for-multiple-journeys-and-can-receive-multiple-messages) - 1 comment
- [Does Insider offer predictive segments to target users?](https://www.g2.com/discussions/does-insider-offer-predictive-segments-to-target-users) - 1 comment
- [Is it possible to send personalized product recommendations on web push?](https://www.g2.com/discussions/is-it-possible-to-send-personalized-product-recommendations-on-web-push) - 1 comment
- [How can Insider help personalize experiences while respecting customers’ privacy?](https://www.g2.com/discussions/how-can-insider-help-personalize-experiences-while-respecting-customers-privacy) - 1 comment

### 3. [Wati](https://www.g2.com/products/wati/reviews)
Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google. Wati, the Agentic Customer Engagement Platform for Revenue Growth.


**Average Rating:** 4.6/5.0
**Total Reviews:** 474

**Who Is the Company Behind Wati?**

- **Seller:** [Wati](https://www.g2.com/sellers/wati-4020a7cd-92a3-4b52-ae1c-627179ab724d)
- **Company Website:** https://www.wati.io/
- **Year Founded:** 2020
- **HQ Location:** Hong Kong, HK
- **Twitter:** @Wati_io (594 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/watiglobal/ (275 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Founder, CEO
- **Top Industries:** Education Management, Information Technology and Services
- **Company Size:** 73% Small-Business, 20% Mid-Market


#### What Are Wati's Pros and Cons?

**Pros:**

- Ease of Use (178 reviews)
- Automation (117 reviews)
- Customer Support (89 reviews)
- Features (88 reviews)
- Easy Setup (86 reviews)

**Cons:**

- Expensive (61 reviews)
- Cost (49 reviews)
- Missing Features (37 reviews)
- Pricing Issues (36 reviews)
- Messaging Issues (31 reviews)


### What Do G2 Reviewers Say About Wati?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate WATI's **ease of use** , finding it intuitive and beneficial for automation and workflow setup.
- Users value the **efficiency and ease of automation** with WATI, streamlining communication and enhancing business operations.
- Users highlight the **helpful customer support** of Wati, always patient and ready to resolve any issues.
- Users love Wati's **ease of use and flexible features** , making WhatsApp automation seamless and efficient for businesses.
- Users find the **easy setup** of WATI remarkably straightforward, enhancing team communication and efficiency effortlessly.

**Cons:**

- Users find Wati's costs to be **expensive** , as fees can quickly accumulate with high message volumes.
- Users express concerns about **high costs** and pricing hurdles that may challenge smaller businesses and non-profits.
- Users are disappointed by the **missing features** like dark mode, immediate WhatsApp unblocking, and internal notes.
- Users find **pricing issues** troubling, particularly affecting smaller businesses and nonprofit organizations managing tight budgets.
- Users experience **messaging issues** with Wati, including delivery failures and WhatsApp API restrictions impacting communication.

#### What Are Recent G2 Reviews of Wati?

**"[Game-changer for our service business](https://www.g2.com/survey_responses/wati-review-12053498)"**

**Rating:** 5.0/5.0 stars
*— Muhammed S.*

[Read full review](https://www.g2.com/survey_responses/wati-review-12053498)

---

**"[Organized WhatsApp Communication with Powerful Automation, Integrations, and AI, Pricey for SMBs](https://www.g2.com/survey_responses/wati-review-12859197)"**

**Rating:** 4.0/5.0 stars
*— Nilabja U.*

[Read full review](https://www.g2.com/survey_responses/wati-review-12859197)

---


#### What Are G2 Users Discussing About Wati?

- [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) - 3 comments

### 4. [respond.io](https://www.g2.com/products/respond-io/reviews)
Respond.io is a customer conversation management software designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single inbox with AI-powered automation, lead management, CRM integrations, and comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind. 10,000+ businesses trust respond.io to power conversations that drive real business results.


**Average Rating:** 4.8/5.0
**Total Reviews:** 487

**Who Is the Company Behind respond.io?**

- **Seller:** [respond.io](https://www.g2.com/sellers/respond-io)
- **Company Website:** https://respond.io/
- **Year Founded:** 2017
- **HQ Location:** Kuala Lumpur, Malaysia
- **Twitter:** @respond_io (1,425 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/respondio/ (195 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO, Owner
- **Top Industries:** Information Technology and Services, Leisure, Travel & Tourism
- **Company Size:** 63% Small-Business, 20% Mid-Market


#### What Are respond.io's Pros and Cons?

**Pros:**

- Ease of Use (98 reviews)
- Customer Support (51 reviews)
- Helpful (46 reviews)
- Easy Setup (34 reviews)
- Integrations (33 reviews)

**Cons:**

- Missing Features (18 reviews)
- Messaging Issues (15 reviews)
- Expensive (14 reviews)
- Chat Functionality (10 reviews)
- Template Issues (8 reviews)


### What Do G2 Reviewers Say About respond.io?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find the **ease of use** of respond.io exceptional, enabling seamless and straightforward operation across platforms.
- Users commend the **excellent customer support** from respond.io, highlighting responsive assistance and helpful team members.
- Users value the **helpful support** from respond.io, always ready to assist and streamline operations.
- Users find **easy setup** and intuitive onboarding of respond.io to significantly enhance their customer support capabilities.
- Users value the **excellent integrations** of respond.io, enhancing workflow efficiency and streamlining customer service across channels.

**Cons:**

- Users find **missing features** in respond.io, especially lacking pipelines, prompting some to switch to other platforms.
- Users face **messaging issues** with respond.io, including silent voice messages and syncing challenges that hinder communication.
- Users find the **pricing to be high and restrictive** , especially for growing businesses needing flexibility as they expand.
- Users feel that respond.io lacks essential **chat functionality** like editing messages and persistent chat history, impacting usability.
- Users dislike the **template limitations** that prevent personalized replies and require waiting for responses before sending templates.

#### What Are Recent G2 Reviews of respond.io?

**"[All Our Chats in One Shared Inbox—Fast, Efficient, and Great Value](https://www.g2.com/survey_responses/respond-io-review-12704649)"**

**Rating:** 5.0/5.0 stars
*— RoHiT C.*

[Read full review](https://www.g2.com/survey_responses/respond-io-review-12704649)

---

**"[End-to-End Revenue Lifecycle Management That Scales High-Volume Conversations](https://www.g2.com/survey_responses/respond-io-review-12980655)"**

**Rating:** 5.0/5.0 stars
*— Stephen O.*

[Read full review](https://www.g2.com/survey_responses/respond-io-review-12980655)

---


#### What Are G2 Users Discussing About respond.io?

- [What does intercom do?](https://www.g2.com/discussions/what-does-intercom-do)
- [Is respond IO safe?](https://www.g2.com/discussions/is-respond-io-safe) - 2 comments
- [How do you use respond io?](https://www.g2.com/discussions/how-do-you-use-respond-io)
- [What does respond io do?](https://www.g2.com/discussions/what-does-respond-io-do) - 2 comments

### 5. [WebEngage](https://www.g2.com/products/webengage/reviews)
WebEngage is a full-stack Retention OS that simplifies customer engagement for 800+ brands across the globe. The platform enables businesses to build personalized and meaningful relationships with their users across various digital channels. With its comprehensive suite of tools and solutions, WebEngage empowers businesses to understand, engage, and retain customers effectively. - UNIFY CUSTOMER DATA: WebEngage enables businesses to consolidate customer data from various sources, providing real-time insights and allowing dynamic micro-segmentation for targeted campaigns based on specific customer attributes and behaviors. - MULTI-CHANNEL JOURNEYS: With WebEngage's intuitive drag-and-drop workflow builder, businesses can seamlessly design and automate multi-channel customer journeys, ensuring consistent and personalized experiences across channels such as email, SMS, push notifications, and more. - TARGETED CAMPAIGNS: WebEngage empowers businesses to automate personalized campaigns triggered by customer actions and predefined business events. This ensures timely and relevant communication to enhance customer engagement and conversion rates. - AI-DRIVEN PREDICTIVE MODELS: WebEngage Analytics dashboard empowers all metrics required to segment, engage and retain priority customers, churn to convert windows and ROI optimization,This allows businesses to focus their interventions and campaigns for maximum impact and better ROI. - 1:1 PERSONALIZATION: WebEngage enables businesses to deliver personalized experiences at scale. By incorporating user intent, preferences, and other relevant data, businesses can tailor their communications to each individual customer, fostering omni-channel customer engagement. What's more? WebEngage’s platform is quick and easy to integrate. Compatible with range of ESP and MSP, all it takes is a few hours from the tech team. Presence across the globe: With headquarters in India, WebEngage has expanded its operations globally with offices and presence in the Middle East & Africa region, Southeast Asia, and South America.


**Average Rating:** 4.5/5.0
**Total Reviews:** 753

**Who Is the Company Behind WebEngage?**

- **Seller:** [WebEngage](https://www.g2.com/sellers/webengage)
- **Company Website:** https://webengage.com
- **Year Founded:** 2011
- **HQ Location:** Mumbai
- **Twitter:** @webengage (5,055 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2663547/ (367 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Product Manager, Digital Marketing Manager
- **Top Industries:** Financial Services, Education Management
- **Company Size:** 55% Mid-Market, 27% Small-Business


#### What Are WebEngage's Pros and Cons?

**Pros:**

- Ease of Use (61 reviews)
- Analytics (47 reviews)
- Journey Creation (43 reviews)
- Helpful (42 reviews)
- Features (39 reviews)

**Cons:**

- Learning Curve (23 reviews)
- Slow Performance (20 reviews)
- Time-Consuming (17 reviews)
- Missing Features (16 reviews)
- Steep Learning Curve (14 reviews)


### What Do G2 Reviewers Say About WebEngage?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find WebEngage **excellent for ease of use** , providing valuable insights that enhance engagement and communication.
- Users highlight the **powerful analytics and segmentation features** of WebEngage, enhancing campaign effectiveness and user insights.
- Users value the **intuitive journey builder** of WebEngage, simplifying multi-channel marketing without needing technical support.
- Users appreciate the **helpful support** from WebEngage, which effectively enhances engagement and communication in their processes.
- Users appreciate the **user-friendly features** of WebEngage, which make it easy to navigate and utilize effectively.

**Cons:**

- Users find the **learning curve steep** , with a complex interface that requires significant time to master.
- Users experience **slow performance** with live segments and dashboard loading times, which can be quite inconvenient.
- Users find the **time-consuming processes** in WebEngage frustrating, especially with loading and customer segment creation times.
- Users find the **missing features** frustrating, especially with slow enhancements and inaccessible options behind paywalls.
- Users note a **steep learning curve** with WebEngage, making it challenging for newcomers to fully utilize its features.

#### What Are Recent G2 Reviews of WebEngage?

**"[Events Analytics Makes Retention Insights Seamless](https://www.g2.com/survey_responses/webengage-review-12981114)"**

**Rating:** 4.5/5.0 stars
*— Marmik S.*

[Read full review](https://www.g2.com/survey_responses/webengage-review-12981114)

---

**"[WebEngage’s Strong Focus on Customer Retention and Engagement](https://www.g2.com/survey_responses/webengage-review-12980908)"**

**Rating:** 4.0/5.0 stars
*— Rohit J.*

[Read full review](https://www.g2.com/survey_responses/webengage-review-12980908)

---



### 6. [indigitall](https://www.g2.com/products/indigitall/reviews)
indigitall is a comprehensive customer engagement platform built to deliver seamless, personalized experiences across every digital touchpoint. By unifying all your inbound and outbound communication channels—including push notifications, WhatsApp, and advanced AI Agents—we provide the tools for you to genuinely understand your audience. This holistic approach empowers brands to launch automated, targeted campaigns that not only boost engagement but directly drive conversion and long-term customer value. To learn more, visit indigitall.com.


**Average Rating:** 4.8/5.0
**Total Reviews:** 415

**Who Is the Company Behind indigitall?**

- **Seller:** [indigitall](https://www.g2.com/sellers/indigitall)
- **Company Website:** https://indigitall.com
- **Year Founded:** 2013
- **HQ Location:** Spain
- **Twitter:** @indigitall (118 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/indigitall/ (96 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Periodista, Marketing
- **Top Industries:** Telecommunications, Marketing and Advertising
- **Company Size:** 40% Mid-Market, 35% Small-Business


#### What Are indigitall's Pros and Cons?

**Pros:**

- Ease of Use (43 reviews)
- Helpful (38 reviews)
- Customer Support (27 reviews)
- Useful (27 reviews)
- Automation (26 reviews)

**Cons:**

- Learning Curve (16 reviews)
- Steep Learning Curve (10 reviews)
- Feature Complexity (9 reviews)
- Integration Issues (8 reviews)
- Not Intuitive (7 reviews)


### What Do G2 Reviewers Say About indigitall?
*AI-generated summary from verified user reviews*

**Pros:**

- Users highlight the **ease of use** of indigitall, appreciating its intuitive interface and efficient campaign management.
- Users appreciate the **helpful support team** of indigitall, providing quick and genuine assistance for a smooth experience.
- Users praise the **responsive customer support** of Indigitall, appreciating quick and helpful assistance for their inquiries.
- Users appreciate the **ease of communication** with Indigitall, finding it intuitive and essential for digital campaign success.
- Users praise **Indigitall's automation** tools for enhancing engagement and simplifying their digital communication strategies effectively.

**Cons:**

- Users note a **learning curve** for advanced features, which may challenge new users despite the platform's overall ease of use.
- Users note a **steep learning curve** with Indigitall, requiring time to master its advanced features and interface.
- Users find the **feature complexity** of Indigitall overwhelming initially, posing challenges for those with limited technical experience.
- Users often face **integration issues** with indigitall, finding connections to other tools complex and cumbersome.
- Users feel that the interface is not very **intuitive** , making it difficult to locate helpful hints and recommendations.

#### What Are Recent G2 Reviews of indigitall?

**"[Practical and efficient platform to manage push notifications with good segmentation](https://www.g2.com/survey_responses/indigitall-review-12719429)"**

**Rating:** 4.5/5.0 stars
*— Júlia B.*

[Read full review](https://www.g2.com/survey_responses/indigitall-review-12719429)

---

**"[Intuitive with Excellent Support, But Needs Better Integration](https://www.g2.com/survey_responses/indigitall-review-10658159)"**

**Rating:** 5.0/5.0 stars
*— maria augusta m.*

[Read full review](https://www.g2.com/survey_responses/indigitall-review-10658159)

---



### 7. [MSG91](https://www.g2.com/products/msg91/reviews)
MSG91 is a comprehensive communication platform designed to facilitate seamless interaction between businesses and their customers across multiple channels. By integrating SMS, WhatsApp, email, voice, and advanced marketing automation tools, MSG91 enables organizations to communicate effectively and efficiently, ensuring that messages are delivered promptly and reliably. Targeted at businesses of all sizes, from startups to large enterprises, MSG91 addresses a variety of communication needs. Its versatile features cater to diverse industries, including e-commerce, fintech, healthcare, and technology. Companies can utilize MSG91 for various use cases such as sending one-time passwords (OTPs) for secure logins, providing order updates, and executing personalized marketing campaigns. This all-in-one solution eliminates the need for multiple vendors, allowing businesses to manage their communication strategies from a single, user-friendly dashboard. Key features of MSG91 include robust APIs for SMS, WhatsApp, and email, which facilitate fast and reliable message delivery. The platform's SMS service ensures global reach with dependable performance, while the WhatsApp Business API allows for engaging customer interactions through verified messaging. Additionally, the Email API supports personalized bulk and transactional emails, complete with detailed analytics to track engagement. The Voice API automates calls and reminders, enhancing customer experience without added complexity. Furthermore, the Hello Chatbot offers 24/7 support, handling conversations and lead management across various channels, ensuring that customer inquiries are addressed promptly. MSG91 stands out in the communication landscape due to its commitment to reliability and compliance. With a 99.9% uptime guarantee and adherence to GDPR, TRAI, and Ofcom messaging standards, businesses can trust that their communications are secure and compliant. The platform also offers transparent pricing with a pay-as-you-go model, ensuring that companies only pay for what they use, without hidden fees. Additionally, MSG91 provides dedicated human support, ensuring that users have access to assistance whenever needed. In a rapidly evolving digital landscape, MSG91 not only focuses on message delivery but also on enhancing customer experiences through intelligent automation and real-time analytics. By leveraging these capabilities, businesses can foster meaningful connections with their customers, driving engagement and growth. With over a decade of experience, MSG91 combines Indian innovation with global reliability, making it a trusted partner for thousands of brands looking to optimize their communication strategies.


**Average Rating:** 4.5/5.0
**Total Reviews:** 196

**Who Is the Company Behind MSG91?**

- **Seller:** [MSG91](https://www.g2.com/sellers/msg91)
- **Company Website:** https://msg91.com
- **Year Founded:** 2010
- **HQ Location:** Indore, MP
- **Twitter:** @msg91 (2,283 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2709873/ (34 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Founder, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 51% Small-Business, 22% Mid-Market


#### What Are MSG91's Pros and Cons?

**Pros:**

- Customer Support (96 reviews)
- Helpful (93 reviews)
- Ease of Use (86 reviews)
- Easy Setup (59 reviews)
- Staff Support (56 reviews)

**Cons:**

- Dashboard Issues (20 reviews)
- Lack of Clarity (17 reviews)
- Delays (14 reviews)
- Poor Customer Support (14 reviews)
- Poor Interface Design (12 reviews)


### What Do G2 Reviewers Say About MSG91?
*AI-generated summary from verified user reviews*

**Pros:**

- Users highlight the **responsive support team** of MSG91, ensuring reliable and efficient customer communication solutions.
- Users value the **helpful support** of MSG91, making integration and usage a seamless experience.
- Users appreciate the **ease of use** of MSG91, highlighting its simple integration and user-friendly dashboard.
- Users find the **easy setup** of MSG91 highly beneficial, ensuring a smooth and efficient start to messaging services.
- Users commend the **excellent staff support** of MSG91, highlighting responsiveness and professionalism during their experience.

**Cons:**

- Users find the **dashboard issues** in MSG91 frustrating, as it hampers quick navigation and intuitive usage.
- Users find a **lack of clarity** in MSG91's dashboard and documentation, hindering the experience and troubleshooting process.
- Users face **delays in delivery reports** and experience latency issues during high volume periods, affecting efficiency.
- Users report **poor customer support** , facing difficulties with setup and unclear documentation, impacting their overall experience.
- Users find the **poor interface design** of MSG91 confusing and cluttered, hindering their overall experience.

#### What Are Recent G2 Reviews of MSG91?

**"[MSG91: Fast, Dependable Messaging with Easy API Integration](https://www.g2.com/survey_responses/msg91-review-12604095)"**

**Rating:** 5.0/5.0 stars
*— Amber J.*

[Read full review](https://www.g2.com/survey_responses/msg91-review-12604095)

---

**"[Reliable, Fast SMS Delivery with Transparent, Reasonable Pricing](https://www.g2.com/survey_responses/msg91-review-12262112)"**

**Rating:** 5.0/5.0 stars
*— Abhinav M.*

[Read full review](https://www.g2.com/survey_responses/msg91-review-12262112)

---


#### What Are G2 Users Discussing About MSG91?

- [How do I use MSG91 API?](https://www.g2.com/discussions/how-do-i-use-msg91-api)
- [Is MSG91 safe?](https://www.g2.com/discussions/is-msg91-safe)
- [Whats is MSG91?](https://www.g2.com/discussions/whats-is-msg91)
- [What is the use of MSG91?](https://www.g2.com/discussions/what-is-the-use-of-msg91)

### 8. [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews)
ActiveCampaign is the autonomous marketing platform built to transform how marketers, agencies, and business owners work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp. Effortlessly integrate with 1000+ apps, uncover deep performance insights, and optimize your workflows so you win every day. - Autonomous marketing Built on the foundation of marketing automation, fuel your marketing strategy and customer journeys with AI-driven execution, optimization, and insight at every step. - AI agents Run entire marketing campaigns through simple prompts, backed by Active Intelligence. - Cross-channel marketing Reach prospects and customers wherever they are, with email, SMS, WhatsApp, and more. - On-brand, personalized content Creative tools that deliver professional, conversion-ready designs for email and landing pages. - CRM Track, manage, and automate your sales process. - 1000+ apps & integrations Connect ActiveCampaign to your favorite tools.


**Average Rating:** 4.4/5.0
**Total Reviews:** 14,166

**Who Is the Company Behind ActiveCampaign?**

- **Seller:** [ActiveCampaign](https://www.g2.com/sellers/activecampaign)
- **Company Website:** https://www.activecampaign.com
- **Year Founded:** 2003
- **HQ Location:** Chicago, IL
- **Twitter:** @ActiveCampaign (13,203 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/221390/ (848 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Health, Wellness and Fitness
- **Company Size:** 92% Small-Business, 7% Mid-Market


#### What Are ActiveCampaign's Pros and Cons?

**Pros:**

- Ease of Use (1270 reviews)
- Automation (1254 reviews)
- Automations (987 reviews)
- Automation Features (944 reviews)
- Features (823 reviews)

**Cons:**

- Learning Curve (601 reviews)
- Missing Features (535 reviews)
- Expensive (506 reviews)
- Limited Features (400 reviews)
- Not Intuitive (376 reviews)


### What Do G2 Reviewers Say About ActiveCampaign?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **ease of use** of ActiveCampaign, enjoying seamless automation and effective contact management.
- Users love the **easy automation programming** in ActiveCampaign, which simplifies contact management and enhances email segmentation.
- Users love the **powerful and easy-to-set-up automations** in ActiveCampaign, significantly enhancing their business efficiency.
- Users love the **phenomenal automation features** of ActiveCampaign, which enhance email campaigns and improve engagement.
- Users value the **all-in-one capability** of ActiveCampaign, effectively managing contacts and enabling personalized email marketing.

**Cons:**

- Users find the **learning curve challenging** , often requiring assistance to fully utilize ActiveCampaign's features.
- Users find the **missing features** in ActiveCampaign, such as form building options, to be frustrating and limiting.
- Users find ActiveCampaign's pricing to be **steep** , especially for newer plans, making it less accessible.
- Users feel that ActiveCampaign has **limited features** , making customization and testing automations more challenging than expected.
- Users find ActiveCampaign's interface **not intuitive** , making setup and email creation more complicated than necessary.

#### What Are Recent G2 Reviews of ActiveCampaign?

**"[Clear UI and Best-in-Class Automations Make CRM Management Effortless](https://www.g2.com/survey_responses/activecampaign-review-12689317)"**

**Rating:** 5.0/5.0 stars
*— Tomás Alejandro M.*

[Read full review](https://www.g2.com/survey_responses/activecampaign-review-12689317)

---

**"[Strong Automation Features With Some Scaling Challenges](https://www.g2.com/survey_responses/activecampaign-review-12798717)"**

**Rating:** 4.5/5.0 stars
*— alka m.*

[Read full review](https://www.g2.com/survey_responses/activecampaign-review-12798717)

---


#### What Are G2 Users Discussing About ActiveCampaign?

- [What are some creative ways businesses are using ActiveCampaign to automate their marketing efforts?](https://www.g2.com/discussions/what-are-some-creative-ways-businesses-are-using-activecampaign-to-automate-their-marketing-efforts) - 1 comment
- [How much does ActiveCampaign cost?](https://www.g2.com/discussions/how-much-does-activecampaign-cost) - 1 comment
- [What is ActiveCampaign CRM?](https://www.g2.com/discussions/what-is-activecampaign-crm) - 1 comment
- [Does ActiveCampaign have a CRM?](https://www.g2.com/discussions/does-activecampaign-have-a-crm) - 7 comments
- [What is ActiveCampaign used for?](https://www.g2.com/discussions/what-is-activecampaign-used-for) - 20 comments

### 9. [CleverTap](https://www.g2.com/products/clevertap/reviews)
CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span a lifetime. It offers analytics that encompasses every aspect of the lifecycle, enabling businesses to measure and optimize each experience in real time. The all-in-one platform unifies experiences from every touchpoint, paving the way for a new era of customer engagement. CleverTap's CleverAI™ Decisioning Engine and Agentic Universe is designed to maximize ROI. It enables true individualization — where every customer is a segment of one. A suite of intelligent, purpose-built AI agents works seamlessly in the background, optimizing every interaction across message, content, channel, and timing, so teams can stay focused on outcomes. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering both speed and economies of scale. CleverTap is trusted by 2000 customers, including TiltingPoint, Gamebasics, Big Fish, MobilityWare, English Premier League, TD Bank, Carousell, AirAsia, Papa John’s, and Tesco. Backed by leading investors such as Peak XV Partners, Tiger Global, Accel, CDPQ and 360 One, the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, and Jakarta. For more information, visit clevertap.com or follow us on: LinkedIn: https://www.linkedin.com/company/clevertap/ Twitter: https://twitter.com/CleverTap


**Average Rating:** 4.6/5.0
**Total Reviews:** 642

**Who Is the Company Behind CleverTap?**

- **Seller:** [CleverTap](https://www.g2.com/sellers/clevertap)
- **Company Website:** https://clevertap.com/
- **Year Founded:** 2013
- **HQ Location:** Mountain View, California
- **Twitter:** @CleverTap (21,633 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/6611801/ (664 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Product Manager, Marketing Manager
- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 53% Mid-Market, 28% Small-Business


#### What Are CleverTap's Pros and Cons?

**Pros:**

- Analytics (45 reviews)
- Customer Support (45 reviews)
- Ease of Use (38 reviews)
- Personalization (35 reviews)
- Automation (34 reviews)

**Cons:**

- Learning Curve (29 reviews)
- Missing Features (16 reviews)
- Not Intuitive (14 reviews)
- Expensive (13 reviews)
- Complex Features (12 reviews)


### What Do G2 Reviewers Say About CleverTap?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **intuitive analytics** of CleverTap, facilitating effective tracking and insightful performance of marketing campaigns.
- Users praise the **responsive customer support** of CleverTap, enhancing their marketing experience and resolving queries efficiently.
- Users praise the **ease of use** of CleverTap, appreciating its intuitive design and seamless integration with existing workflows.
- Users value the **personalization capabilities** of CleverTap, enhancing targeted marketing and improving customer engagement.
- Users value the **automation capabilities** of CleverTap, enhancing customer engagement and retention through effective strategies.

**Cons:**

- New users may find the **learning curve overwhelming** , particularly with advanced features and initial setup challenges.
- Users express frustration over **missing features** , such as AI campaign creation and complicated interfaces, hindering efficiency.
- Users find the **interface not intuitive** , leading to a steep learning curve that complicates initial usage.
- Users find the **pricing too high** , which may discourage potential customers from choosing CleverTap.
- Users find the **interface and features complex** , especially affecting new users' initial experience and learning curve.

#### What Are Recent G2 Reviews of CleverTap?

**"[CleverTap’s Predictive Capabilities Makes Engagement More Contextual and Effective](https://www.g2.com/survey_responses/clevertap-review-12952708)"**

**Rating:** 4.0/5.0 stars
*— Syed A.*

[Read full review](https://www.g2.com/survey_responses/clevertap-review-12952708)

---

**"[Multichannel Engagement & Powerful Journeys and Segmentation with Agentic AI](https://www.g2.com/survey_responses/clevertap-review-12504629)"**

**Rating:** 5.0/5.0 stars
*— Priyanka R.*

[Read full review](https://www.g2.com/survey_responses/clevertap-review-12504629)

---



### 10. [MoEngage](https://www.g2.com/products/moengage/reviews)
MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including Edelweiss, Samsung, McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, OYO, and more. Enterprises use MoEngage to be more agile, efficient, and independent. They achieve this by increasing campaign velocity, reducing the time to go live, optimizing at scale, and eliminating redundancy while maintaining data security and privacy. \> Data Ingestion and Management: MoEngage combines data from multiple offline and online sources to help brands gain a 360-degree view of their customers. \> Customer, Journey, and Campaign Insights: MoEngage Analytics provides marketers and product owners with real-time insights into customer behavior, journey, product usage, preferences, and interests. \> Segmentation and Personalization: Brands can leverage MoEngage’s Real-time Segmentation and Personalization suite to orchestrate journeys and build 1:1 experiences across the website, mobile, email, social, and instant messaging channels. \> Transactional Messaging/Critical Alert Infrastructure: MoEngage Inform, the transactional messaging infrastructure, helps brands unify their promotional and transactional communication on a single platform, enabling better insights and lower maintenance costs. \> Proprietary AI Agents and Machine Learning: MoEngage’s AI Agents help marketers develop winning copies and creatives, build customer segments, craft relevant journeys, optimize campaigns and channels that boost engagement, and reduce campaign go-live times. MoEngage complies with GDPR, CCPA, SOC2 Type 2, CSA STAR Level 2, ISO 27001:2022, HIPAA, PIMS ISO 27701: 2019, and the BCMS ISO 22301: 2019 requirements to fulfill the data privacy and security needs of enterprise brands. For over a decade, leading consumer brands in 60+ countries have been using MoEngage to reach enterprise goals that are most important to their global business without compromising quality or speed of execution. Our ever-expanding partner ecosystem helps enterprise brands build a lean, flexible, and reliable martech stack. With offices in 13 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.


**Average Rating:** 4.5/5.0
**Total Reviews:** 509

**Who Is the Company Behind MoEngage?**

- **Seller:** [MoEngage](https://www.g2.com/sellers/moengage)
- **Company Website:** https://www.moengage.com/
- **Year Founded:** 2014
- **HQ Location:** San Francisco, California
- **Twitter:** @moengage (2,530 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/4800048/ (899 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Product Manager, Digital Marketing Manager
- **Top Industries:** Financial Services, Online Media
- **Company Size:** 56% Mid-Market, 24% Small-Business


#### What Are MoEngage's Pros and Cons?

**Pros:**

- Ease of Use (54 reviews)
- Features (38 reviews)
- Analytics (32 reviews)
- Helpful (32 reviews)
- Campaign Management (30 reviews)

**Cons:**

- Missing Features (16 reviews)
- Learning Curve (14 reviews)
- Limitations (12 reviews)
- Complexity (10 reviews)
- Difficult Learning (9 reviews)


### What Do G2 Reviewers Say About MoEngage?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of MoEngage, finding its interface user-friendly and intuitive for managing campaigns.
- Users praise MoEngage for its **user-friendly funnel building** and real-time segment updates, enhancing decision-making and insights.
- Users value the **easy funnel building and real-time segment updates** for informed marketing and product decisions.
- Users find MoEngage **extremely helpful** in segmenting flows and managing data, enhancing their overall campaign performance.
- Users value the **effective campaign management** of MoEngage, enhancing lead generation and simplifying data complexities.

**Cons:**

- Users find **missing session-related features** frustrating, complicating profile updates and notification reliability on some devices.
- Users find the **steep learning curve** challenging, especially new users who may feel overwhelmed initially.
- Users find **limitations in live features and AI performance** , impacting customization and cost-effectiveness for scaling.
- Users find that the **complexity** of managing segments and features can hinder their overall experience with MoEngage.
- Users find **difficult learning** curve for MoEngage, complicating navigation and setup for new users.

#### What Are Recent G2 Reviews of MoEngage?

**"[MoEngage Turns Raw Event Data into Actionable, Visual Campaign Journeys](https://www.g2.com/survey_responses/moengage-review-12502802)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Information Technology and Services*

[Read full review](https://www.g2.com/survey_responses/moengage-review-12502802)

---

**"[Effortless Funnel Building and Real-Time Segmentation](https://www.g2.com/survey_responses/moengage-review-12111630)"**

**Rating:** 4.5/5.0 stars
*— Ravindra N.*

[Read full review](https://www.g2.com/survey_responses/moengage-review-12111630)

---


#### What Are G2 Users Discussing About MoEngage?

- [What is MoEngage used for?](https://www.g2.com/discussions/moengage-what-is-moengage-used-for) - 1 comment, 1 upvote
- [What is MoEngage used for?](https://www.g2.com/discussions/what-is-moengage-used-for) - 2 comments

### 11. [QuickReply.ai](https://www.g2.com/products/quickreply-ai/reviews)
QuickReply.ai is a type of omnichannel messaging automation software that helps B2C companies manage, automate, and optimize customer conversations across WhatsApp, Instagram, Facebook Messenger, SMS, and web chat. The platform is designed for teams that handle high-volume inbound and outbound communication and need structured workflows for lead capture, qualification, customer support, and lifecycle messaging. It supports organizations in education, healthcare, financial services, retail, hospitality, and other consumer-facing sectors. QuickReply.ai enables businesses to centralize conversations, automate repetitive interactions, and build consistent communication journeys across the entire customer lifecycle. The system connects acquisition activities such as collecting leads or responding to inquiries, consideration and evaluation stages where prospects request details or guidance, conversion and purchase tasks involving reminders and transactional messages, and post-purchase engagement such as support, feedback, and retention workflows. The software includes a visual journey builder for mapping automated flows, rule-based logic for routing and follow-ups, and data connections with CRMs or internal systems for dynamic personalization. Its GenAI chatbot capability allows users to automate FAQ responses, guide customers through multi-step queries, summarize conversations for agents, and support hybrid bot–agent workflows. A unified inbox offers a single view of all conversations across channels, ensuring that teams can manage messages efficiently while retaining full context. Key use cases supported by QuickReply.ai include automated lead qualification, appointment or demo scheduling, response to FAQs, sending timely alerts or updates, and maintaining structured support conversations. The platform is utilized by more than 1,500 companies across 29 countries, including organizations in education, wellness, manufacturing, and consumer packaged goods, to streamline communication operations and maintain consistent customer engagement. Core capabilities include: Multichannel messaging workflows across WhatsApp, Instagram, Messenger, SMS, and web chat Visual automation builder for lifecycle communication GenAI chatbots for support, FAQ handling, and guided flows CRM-connected journeys and data-driven personalization Unified inbox for agents, with routing and escalation logic Additional value areas include: Support for high-volume communication Tools for broadcasts, segmentation, and triggered messaging Conversation analytics for operational visibility Options for combining automation with human assistance


**Average Rating:** 4.8/5.0
**Total Reviews:** 78

**Who Is the Company Behind QuickReply.ai?**

- **Seller:** [QuickReply](https://www.g2.com/sellers/quickreply)
- **Year Founded:** 2021
- **HQ Location:** Gurugram, IN
- **Twitter:** @QuickReplyai (40 Twitter followers)
- **LinkedIn® Page:** https://in.linkedin.com/company/quickreply-ai (39 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Director
- **Top Industries:** Apparel & Fashion, Retail
- **Company Size:** 65% Small-Business, 33% Mid-Market


#### What Are QuickReply.ai's Pros and Cons?

**Pros:**

- Customer Support (27 reviews)
- Ease of Use (18 reviews)
- Automation (10 reviews)
- Helpful (9 reviews)
- Easy Setup (7 reviews)

**Cons:**

- Chat Management (3 reviews)
- Cost (3 reviews)
- Messaging Issues (3 reviews)
- Expensive (2 reviews)
- Layout Issues (2 reviews)


### What Do G2 Reviewers Say About QuickReply.ai?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend the **responsive customer support** of QuickReply.ai, highlighting their proactive assistance and timely issue resolution.
- Users find QuickReply.ai to be **user-friendly** , making it easy to manage and automate messaging tasks effortlessly.
- Users commend the **seamless automation** of QuickReply.ai, enhancing their marketing efficiency and communication effectiveness.
- Users value the **quick replies and responsive support** from QuickReply.ai, enhancing their customer service effectiveness.
- Users find the **easy setup** of QuickReply.ai seamless, enhancing their e-commerce experience effortlessly.

**Cons:**

- Users find the **chat management needs improvement** , highlighting issues with message control and lack of search functionality.
- Users find the **cost structure complex** , making it challenging for startups and small businesses to justify expenses.
- Users find **messaging issues** disruptive, seeking improved mobile functionality and better message management within QuickReply.ai.
- Users find QuickReply.ai **slightly expensive** , necessitating careful consideration of costs and ROI for brands.
- Users note **layout issues** with QuickReply.ai, expressing a need for a better UI and improved documentation.

#### What Are Recent G2 Reviews of QuickReply.ai?

**"[Fast, Easy Setup with Great UI/UX](https://www.g2.com/survey_responses/quickreply-ai-review-12952880)"**

**Rating:** 5.0/5.0 stars
*— Abhinav D.*

[Read full review](https://www.g2.com/survey_responses/quickreply-ai-review-12952880)

---

**"[QuickReply’s Attention to Detail Made Our WhatsApp Bot Process Seamless](https://www.g2.com/survey_responses/quickreply-ai-review-12923319)"**

**Rating:** 5.0/5.0 stars
*— Tanuj V.*

[Read full review](https://www.g2.com/survey_responses/quickreply-ai-review-12923319)

---


#### What Are G2 Users Discussing About QuickReply.ai?

- [What is QuickReply.ai used for?](https://www.g2.com/discussions/what-is-quickreply-ai-used-for) - 1 comment

### 12. [Klaviyo](https://www.g2.com/products/klaviyo/reviews)
Klaviyo is the all-in-one platform that helps B2C businesses grow by integrating marketing, analytics, and customer service in one solution. Powered by unified data and built-in AI , Klaviyo empowers B2C businesses: - Orchestrate your email marketing, SMS marketing, RCS, push, WhatsApp, reviews, forms, and ads in one platform - Sync with 400+ tools to capture and unify behavior data - AI-optimized messages, segments, timing, and creative to scale conversions - Unlock analytics like RFM, funnel reporting, and catalog insights By capturing every click, purchase, and conversation into a unified profile, Klaviyo powers marketing automation that drives personalized, trigger-based journeys across every channel - no extra tools or complex setup required. Join more than 170,000 businesses using Klaviyo to create a true omnichannel experience for your customers. To learn more about Klaviyo or to request a demo, visit www.klaviyo.com.


**Average Rating:** 4.6/5.0
**Total Reviews:** 1,309

**Who Is the Company Behind Klaviyo?**

- **Seller:** [Klaviyo](https://www.g2.com/sellers/klaviyo)
- **Company Website:** https://www.klaviyo.com/
- **Year Founded:** 2012
- **HQ Location:** Boston, Massachusetts
- **Twitter:** @klaviyo (22,042 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2908815/ (2,837 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, CEO
- **Top Industries:** Retail, Marketing and Advertising
- **Company Size:** 81% Small-Business, 16% Mid-Market


#### What Are Klaviyo's Pros and Cons?

**Pros:**

- Ease of Use (167 reviews)
- Email Marketing (131 reviews)
- Automation (92 reviews)
- Easy Integration (89 reviews)
- Integrations (89 reviews)

**Cons:**

- Expensive (73 reviews)
- Learning Curve (63 reviews)
- Missing Features (57 reviews)
- Limited Features (40 reviews)
- Poor Customer Support (39 reviews)


### What Do G2 Reviewers Say About Klaviyo?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find **Klaviyo easy to use** , appreciating its intuitive design for effective email and SMS distribution.
- Users appreciate the **advanced features** of Klaviyo, making email and SMS program management seamless and effective.
- Users highlight the **powerful automation** in Klaviyo, enabling easy and effective campaigns that drive engagement and revenue.
- Users praise the **easy integration** of Klaviyo, particularly valuing its compatibility with Shopify and other systems.
- Users love the **seamless integration** capabilities of Klaviyo, enhancing campaign scheduling and platform connectivity.

**Cons:**

- Users find Klaviyo to be **expensive** , with prices not fully justified by the support provided despite its overall quality.
- Users find the **learning curve steep** , noting that the interface is not intuitive for beginners.
- Users are frustrated by the **missing features** in Klaviyo, hindering effective brand management and marketing channel expansion.
- Users find the **limited features** of Klaviyo restrict their ability to effectively manage multiple brands.
- Users express frustration with **poor customer support** , highlighting slow responses and difficulty in getting help effectively.

#### What Are Recent G2 Reviews of Klaviyo?

**"[Klaviyo Makes Email Automation Simple, Powerful, and Reliable](https://www.g2.com/survey_responses/klaviyo-review-12738916)"**

**Rating:** 4.5/5.0 stars
*— Tejas K.*

[Read full review](https://www.g2.com/survey_responses/klaviyo-review-12738916)

---

**"[Easy-to-Use Platform for Email Marketing Automation](https://www.g2.com/survey_responses/klaviyo-review-12959044)"**

**Rating:** 4.0/5.0 stars
*— Mohd danish  K.*

[Read full review](https://www.g2.com/survey_responses/klaviyo-review-12959044)

---


#### What Are G2 Users Discussing About Klaviyo?

- [What is Klaviyo used for?](https://www.g2.com/discussions/what-is-klaviyo-used-for) - 2 comments
- [What is UTM tracking Klaviyo?](https://www.g2.com/discussions/what-is-utm-tracking-klaviyo) - 3 comments
- [How do you integrate Klaviyo?](https://www.g2.com/discussions/how-do-you-integrate-klaviyo) - 1 comment, 1 upvote
- [Does Klaviyo integrate with Shopify?](https://www.g2.com/discussions/does-klaviyo-integrate-with-shopify) - 2 comments
- [Is Klaviyo a CRM?](https://www.g2.com/discussions/is-klaviyo-a-crm)

### 13. [Netcore Customer Engagement Platform](https://www.g2.com/products/netcore-customer-engagement-platform/reviews)
With over 25+ years of experience and a global presence across Asia, Europe, and the USA, Netcore is an AI-powered platform designed to transform customer experience and personalization in the world of digital marketing. Its comprehensive suite of tools cater to various aspects of digital marketing, including omni-channel communication strategies, a customer data platform, personalization, and generative AI tools. This platform is tailored for marketers looking to elevate their brand’s presence, foster deeper customer relationships, and drive substantial growth through personalized customer journeys. With its robust analytics, Netcore helps brands understand their audience better, enabling targeted marketing campaigns that resonate with customers on a personal level. The platform’s AI and machine learning capabilities ensure that each customer interaction is optimized for engagement and conversion, making every touchpoint an opportunity to impress and retain. Serving over 6,500 brands across 40 countries, Netcore has proven its effectiveness in enhancing customer satisfaction and loyalty, ultimately contributing to increased revenue and market share for businesses. Whether you’re looking to refine your email marketing strategy, personalize your web experience, or engage customers across multiple channels seamlessly, Netcore offers the technology and expertise to achieve your goals. Don’t miss out on the opportunity to redefine your digital marketing strategy with Netcore. Learn more at https://netcorecloud.com/


**Average Rating:** 4.5/5.0
**Total Reviews:** 564

**Who Is the Company Behind Netcore Customer Engagement Platform?**

- **Seller:** [Netcore Private Limited](https://www.g2.com/sellers/netcore-private-limited)
- **Company Website:** https://netcorecloud.com/
- **Year Founded:** 1998
- **HQ Location:** Mumbai, Maharashtra
- **Twitter:** @netcore_cloud (1,828 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/netcore-solutions/ (1,267 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Marketing Manager, Digital Marketing Manager
- **Top Industries:** Financial Services, Insurance
- **Company Size:** 49% Mid-Market, 33% Enterprise


#### What Are Netcore Customer Engagement Platform's Pros and Cons?

**Pros:**

- Ease of Use (141 reviews)
- Customer Support (103 reviews)
- Features (100 reviews)
- Helpful (99 reviews)
- Customer Engagement (93 reviews)

**Cons:**

- Slow Performance (38 reviews)
- Missing Features (37 reviews)
- Learning Curve (34 reviews)
- Slow Loading (34 reviews)
- Limited Features (27 reviews)


### What Do G2 Reviewers Say About Netcore Customer Engagement Platform?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise the **ease of use** of Netcore Customer Engagement Platform, highlighting intuitive features for effective marketing strategies.
- Users value the **responsive support** and dedicated account manager, enhancing their experience with the Netcore platform.
- Users value the **intelligent automation and seamless omnichannel journeys** offered by Netcore, enhancing customer engagement effectively.
- Users value the **ease of designing omnichannel journeys** , appreciating the efficient drag-and-drop builder and strong support.
- Users value the **intelligent automation and personalization** of Netcore's platform, enhancing real-time multi-channel customer engagement.

**Cons:**

- Users experience **slow performance** with data uploads and email delivery, particularly during peak usage times.
- Users find the **missing features** limit their ability to fully utilize the platform's potential and customization options.
- Users find a **steep learning curve** when deep diving into analytics and creating complex journeys, impacting initial usability.
- Users note **slow loading times** , which can hinder performance and create frustrations during high-traffic periods.
- Users desire **more customization options** and improved UI/UX in the Netcore Customer Engagement Platform for a better experience.

#### What Are Recent G2 Reviews of Netcore Customer Engagement Platform?

**"[Netcore Delivers Speed to Value with Seamless, Powerful Omnichannel Journeys](https://www.g2.com/survey_responses/netcore-customer-engagement-platform-review-12828108)"**

**Rating:** 5.0/5.0 stars
*— Yash G.*

[Read full review](https://www.g2.com/survey_responses/netcore-customer-engagement-platform-review-12828108)

---

**"[Unified Customer Data and AI Personalization That Boosts Engagement](https://www.g2.com/survey_responses/netcore-customer-engagement-platform-review-11460423)"**

**Rating:** 5.0/5.0 stars
*— Rishabh P.*

[Read full review](https://www.g2.com/survey_responses/netcore-customer-engagement-platform-review-11460423)

---


#### What Are G2 Users Discussing About Netcore Customer Engagement Platform?

- [When was Netcore founded?](https://www.g2.com/discussions/when-was-netcore-founded)
- [What is Netcore email?](https://www.g2.com/discussions/what-is-netcore-email)
- [What is Smartech Netcore?](https://www.g2.com/discussions/what-is-smartech-netcore)

### 14. [360Dialog](https://www.g2.com/products/360dialog/reviews)
360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results. We combine data-driven insights with personalized, two-way conversations, helping businesses scale customer engagement, boost conversions, and automate WhatsApp communication. Our full-service approach makes it easy for businesses to unlock the potential of WhatsApp, from campaign management to messaging automation. For businesses looking to integrate WhatsApp into their existing platforms, our WhatsApp Business API offers a developer-friendly, reliable solution. With flexible hosting options, 360Dialog provides seamless integration and management tools at a transparent flat-fee price—with no markup on Session or Template Messages. We’re trusted by over 1,000 partners and more than 40,000 clients worldwide. As the first provider to offer full-funnel analytics and data solutions for WhatsApp, 360Dialog is leading the way in performance-driven messaging and marketing automation.


**Average Rating:** 4.5/5.0
**Total Reviews:** 64

**Who Is the Company Behind 360Dialog?**

- **Seller:** [360Dialog](https://www.g2.com/sellers/360dialog)
- **Year Founded:** 2018
- **HQ Location:** Berlin
- **Twitter:** @360dialog (1,957 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2705257/ (95 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 69% Small-Business, 26% Mid-Market


#### What Are 360Dialog's Pros and Cons?

**Pros:**

- Customer Support (1 reviews)
- Ease of Use (1 reviews)
- Easy Integrations (1 reviews)
- Features (1 reviews)
- User Interface (1 reviews)

**Cons:**

- Downtime Issues (2 reviews)
- Poor Customer Support (2 reviews)
- Billing Issues (1 reviews)
- Delays (1 reviews)
- Deletion Issues (1 reviews)


### What Do G2 Reviewers Say About 360Dialog?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **quick and responsive customer support** of 360Dialog, enhancing their overall experience with the product.
- Users find the **ease of use** in 360Dialog's interface and integration highly beneficial for their workflow.
- Users appreciate the **easy integrations** of 360Dialog, benefiting from seamless access to both on-premise and cloud APIs.
- Users value the **easy integration and user-friendly interface** of 360Dialog, along with prompt support and smooth features.
- Users appreciate the **easy-to-use interface and dashboard** of 360Dialog, enhancing their overall experience.

**Cons:**

- Users experience significant **downtime issues** during onboarding, leading to frustrating interruptions and inadequate support responses.
- Users report **poor customer support** , facing long response times and ineffective resolution of issues, causing significant downtime.
- Users report severe **billing issues** , including unauthorized charges and delayed support, causing significant operational disruptions.
- Users experience **significant delays** during onboarding, which can hinder their overall experience with 360Dialog.
- Users express frustration with **deletion issues** , facing downtime and unresponsive support after payment problems.

#### What Are Recent G2 Reviews of 360Dialog?

**"[Effortless WhatsApp Business API Integration with Outstanding Support](https://www.g2.com/survey_responses/360dialog-review-12578779)"**

**Rating:** 5.0/5.0 stars
*— Podrška K.*

[Read full review](https://www.g2.com/survey_responses/360dialog-review-12578779)

---

**"[Reliable Messaging with Stellar Support](https://www.g2.com/survey_responses/360dialog-review-12815679)"**

**Rating:** 5.0/5.0 stars
*— Mohammad D.*

[Read full review](https://www.g2.com/survey_responses/360dialog-review-12815679)

---


#### What Are G2 Users Discussing About 360Dialog?

- [What is 360dialog used for?](https://www.g2.com/discussions/what-is-360dialog-used-for)

### 15. [Braze](https://www.g2.com/products/braze/reviews)
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. Braze has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. The company is headquartered in New York with 15 offices across the Americas, EMEA, and APAC. Learn more at braze.com.


**Average Rating:** 4.5/5.0
**Total Reviews:** 1,661

**Who Is the Company Behind Braze?**

- **Seller:** [Braze](https://www.g2.com/sellers/braze)
- **Company Website:** https://www.braze.com
- **Year Founded:** 2011
- **HQ Location:** New York
- **Twitter:** @Braze (16,323 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/792882/ (2,297 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CRM Manager, Marketing Manager
- **Top Industries:** Financial Services, Marketing and Advertising
- **Company Size:** 54% Mid-Market, 27% Enterprise


#### What Are Braze's Pros and Cons?

**Pros:**

- Ease of Use (385 reviews)
- Intuitive (189 reviews)
- Automation (151 reviews)
- Customer Support (151 reviews)
- Features (151 reviews)

**Cons:**

- Learning Curve (159 reviews)
- Missing Features (149 reviews)
- Limitations (102 reviews)
- Limited Features (93 reviews)
- Steep Learning Curve (86 reviews)


### What Do G2 Reviewers Say About Braze?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Braze, highlighting its intuitive design and excellent documentation.
- Users find Braze to be **intuitive** , facilitating easy learning and scalable, personalized messaging capabilities.
- Users value the **automation capabilities** of Braze, making personalized campaign setups seamless and efficient across multiple channels.
- Users praise Braze for its **responsive customer support** , making implementation and daily use seamless and enjoyable.
- Users appreciate Braze for its **user-friendly interface and robust multichannel management capabilities** , enhancing their marketing efforts across platforms.

**Cons:**

- Users find the **learning curve steep** , requiring time and team support to navigate the platform effectively.
- Users find the **missing features** of Braze hinder engagement, customization, and detailed reporting, impacting overall effectiveness.
- Users find that Braze's **complexity for simple tasks** can hinder usability and lead to cluttered management.
- Users feel Braze has **limited features** for analytics and surveys, desiring more flexibility and intuitive design.
- Users experience a **steep learning curve** with Braze, making initial mastery of the platform challenging and time-consuming.

#### What Are Recent G2 Reviews of Braze?

**"[Smooth sailing](https://www.g2.com/survey_responses/braze-review-8154150)"**

**Rating:** 5.0/5.0 stars
*— Ákos V.*

[Read full review](https://www.g2.com/survey_responses/braze-review-8154150)

---

**"[Engage your users with an higher level AI-native orchestration tool](https://www.g2.com/survey_responses/braze-review-5272290)"**

**Rating:** 4.5/5.0 stars
*— Federico M.*

[Read full review](https://www.g2.com/survey_responses/braze-review-5272290)

---



### 16. [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews)
Trusted by over 500,000 businesses worldwide, Brevo (formerly Sendinblue) is the affordable, all-in-one marketing and CRM stack that helps growing businesses scale faster. It's easy to use and suitable for companies of all sizes. Build lasting customer relationships with Brevo's flexible toolkit. Products range from marketing to sales, chat, and transactional emails. Choose what you need — and only pay for what you use. Here are just some of the things you can do with Brevo: - Run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads - Trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs - Automate marketing activities to deliver the right message at the right time, and efficiently manage your audience - Reduce the number of marketing and sales apps — and get a full view of customer interactions with tools that talk to each other - Engage customers in real-time and reply to FAQs 24/7 with live chat and chatbot - Track leads, automate tasks, and schedule meetings with the Brevo Sales Platform - Connect your e-commerce store to track web sales and use the Retention analysis to improve your marketing strategy. - Talk to customers anytime, anywhere with Brevo’s cloud-based phone system Learn more and start for free at https://www.brevo.com/products/marketing-platform/ Get a custom quote: https://www.brevo.com/plus/contact/


**Average Rating:** 4.5/5.0
**Total Reviews:** 2,443

**Who Is the Company Behind Brevo Marketing Platform?**

- **Seller:** [Brevo](https://www.g2.com/sellers/brevo)
- **Company Website:** https://www.brevo.com/
- **Year Founded:** 2012
- **HQ Location:** Paris
- **Twitter:** @brevo_official (16,032 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/brevo/ (898 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO, Founder
- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 84% Small-Business, 13% Mid-Market


#### What Are Brevo Marketing Platform's Pros and Cons?

**Pros:**

- Ease of Use (271 reviews)
- Features (167 reviews)
- Easy Setup (150 reviews)
- Email Marketing (146 reviews)
- Simple (136 reviews)

**Cons:**

- Missing Features (94 reviews)
- Limited Features (72 reviews)
- Limited Customization (63 reviews)
- Learning Curve (58 reviews)
- Expensive (49 reviews)


### What Do G2 Reviewers Say About Brevo Marketing Platform?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Brevo Marketing Platform, making it simple to manage and schedule emails.
- Users love the **campaign scheduling and automation features** of Brevo, enhancing their email marketing efficiency.
- Users find the **easy setup** of Brevo Marketing Platform to be highly beneficial for their email campaigns and automation.
- Users highlight the **effective email automation** of Brevo, making campaign management seamless and convenient for their needs.
- Users appreciate the **ease of use** of Brevo Marketing Platform, enabling effective and personalized marketing campaigns effortlessly.

**Cons:**

- Users find **missing features** in Brevo, such as limited email design flexibility and lack of sophisticated automation.
- Users feel the **limited design flexibility** and automation capabilities of Brevo restrict their marketing effectiveness and efficiency.
- Users find the **limited customization options** of Brevo Marketing Platform restrict creative email designs and organization.
- Users find the **learning curve steep** , with challenges in understanding advanced features and back-end authentication.
- Users feel the pricing of Brevo Marketing Platform is **too high** and suggest a need for more affordable options.

#### What Are Recent G2 Reviews of Brevo Marketing Platform?

**"[Brevo: Easy Email Campaigns with Solid Features at a Lower Price](https://www.g2.com/survey_responses/brevo-marketing-platform-review-12676684)"**

**Rating:** 5.0/5.0 stars
*— Bhavya D.*

[Read full review](https://www.g2.com/survey_responses/brevo-marketing-platform-review-12676684)

---

**"[All-in-One Marketing Platform That Simplifies Automation, Improves Targeting, and Drives Better ROI](https://www.g2.com/survey_responses/brevo-marketing-platform-review-12763163)"**

**Rating:** 5.0/5.0 stars
*— Hardik C.*

[Read full review](https://www.g2.com/survey_responses/brevo-marketing-platform-review-12763163)

---


#### What Are G2 Users Discussing About Brevo Marketing Platform?

- [What is Sendinblue used for?](https://www.g2.com/discussions/brevo-marketing-platform-what-is-sendinblue-used-for) - 1 comment, 1 upvote
- [Is Sendinblue free?](https://www.g2.com/discussions/is-sendinblue-free) - 6 comments
- [What is Sendinblue email?](https://www.g2.com/discussions/what-is-sendinblue-email) - 1 comment
- [What is Sendinblue?](https://www.g2.com/discussions/what-is-sendinblue) - 1 comment

### 17. [Gupshup](https://www.g2.com/products/gupshup/reviews)
Gupshup.io is the leading Conversation Cloud for marketing, commerce, and support automation. Gupshup’s automation solutions enable 45,000+ brands across India, Latin America, Europe, Southeast Asia, the Middle East, and the United States to deliver better customer experience, and increased revenue while saving costs. Citibank, Akzo Nobel, Khan Academy, Unilever, MPL, Netflix, Flipkart, and Ola are a few of its leading clients. With a single messaging API for 30+ channels across voice, text, and chat, the Gupshup Conversation Cloud powers over 10 billion messages per month.


**Average Rating:** 4.4/5.0
**Total Reviews:** 66

**Who Is the Company Behind Gupshup?**

- **Seller:** [Gupshup](https://www.g2.com/sellers/gupshup)
- **Year Founded:** 2004
- **HQ Location:** San Francisco, US
- **Twitter:** @gupshup (3,032 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3762143 (969 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Product Manager
- **Top Industries:** Automotive, Computer Software
- **Company Size:** 49% Mid-Market, 30% Enterprise


#### What Are Gupshup's Pros and Cons?

**Pros:**

- Ease of Use (26 reviews)
- Customer Support (23 reviews)
- Helpful (14 reviews)
- Easy Integrations (11 reviews)
- Features (11 reviews)

**Cons:**

- Dashboard Issues (5 reviews)
- Poor Customer Support (4 reviews)
- Slow Performance (4 reviews)
- Delayed Response (3 reviews)
- Inadequate Reporting (3 reviews)


### What Do G2 Reviewers Say About Gupshup?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend GupShup's **ease of use** , making integration and setup for marketing campaigns straightforward and efficient.
- Users value the **excellent customer support** from Gupshup, aiding seamless integration and adaptive service.
- Users commend Gupshup for its **robust and versatile messaging platform** , enhancing customer engagement and campaign success.
- Users value the **easy integrations** with Gupshup, appreciating seamless API setup and excellent customer support.
- Users praise Gupshup for its **user-friendly tools and reliable support** , enhancing customer communication and marketing effectiveness.

**Cons:**

- Users find the **dashboard issues** frustrating, noting the need for improved usability and customizable options.
- Users express concerns over **poor customer support** , highlighting slow response times and lack of dedicated assistance.
- Users report experiencing **slow performance** with Gupshup, noting delays in template approval and page loading times.
- Users note that the **delayed response** from the support team can hinder prompt problem resolution.
- Users find the **reporting inadequate** , noting complications and a lack of intuitive design in Gupshup's dashboard.

#### What Are Recent G2 Reviews of Gupshup?

**"[Stable WhatsApp API + HubSpot Integration for Scalable Marketing Automation](https://www.g2.com/survey_responses/gupshup-review-12709981)"**

**Rating:** 4.5/5.0 stars
*— Dhiraj R.*

[Read full review](https://www.g2.com/survey_responses/gupshup-review-12709981)

---

**"[Simple Multi-Channel Chatbots with Strong Delivery, Analytics, and Personalization](https://www.g2.com/survey_responses/gupshup-review-12949449)"**

**Rating:** 4.5/5.0 stars
*— Luciana S.*

[Read full review](https://www.g2.com/survey_responses/gupshup-review-12949449)

---


#### What Are G2 Users Discussing About Gupshup?

- [Is Gupshup good?](https://www.g2.com/discussions/is-gupshup-good) - 1 comment, 1 upvote
- [What is Gupshup platform?](https://www.g2.com/discussions/what-is-gupshup-platform)
- [What does Gupshup does?](https://www.g2.com/discussions/what-does-gupshup-does)

### 18. [Twilio](https://www.g2.com/products/twilio/reviews)
Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.


**Average Rating:** 4.1/5.0
**Total Reviews:** 453

**Who Is the Company Behind Twilio?**

- **Seller:** [Twilio](https://www.g2.com/sellers/twilio)
- **Company Website:** https://www.twilio.com
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @twilio (81,644 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/twilio-inc-/ (6,678 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO, Senior Software Engineer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 49% Small-Business, 32% Mid-Market


#### What Are Twilio's Pros and Cons?

**Pros:**

- Ease of Use (40 reviews)
- Easy Integrations (30 reviews)
- Integrations (23 reviews)
- Easy Setup (21 reviews)
- API Integration (19 reviews)

**Cons:**

- Expensive (26 reviews)
- Poor Customer Support (23 reviews)
- Difficult Configuration (14 reviews)
- Complex Setup (11 reviews)
- Technical Knowledge Required (11 reviews)


### What Do G2 Reviewers Say About Twilio?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise Twilio's **ease of use** , highlighting its reliable platform and straightforward integration for communications.
- Users value the **easy integrations** of Twilio, enhancing communication workflows and improving overall business efficiency.
- Users value the **seamless integrations** of Twilio, enabling effortless connections with various applications and systems.
- Users find Twilio's **easy setup** invaluable for integrating communication solutions effortlessly into applications and workflows.
- Users value the **easy API integration** of Twilio, enhancing communications and streamlining business operations effortlessly.

**Cons:**

- Users find Twilio's pricing to be **too expensive** , making it challenging for smaller businesses to afford.
- Users report **poor customer support** from Twilio, experiencing slow response times and difficulties in getting effective assistance.
- Users find **difficult configuration** in Twilio a barrier, especially for those without programming skills or technical knowledge.
- Users find the **complex setup** of advanced features challenging, particularly for smaller teams lacking technical expertise.
- Users find the **technical knowledge required** for Twilio challenging, making it difficult for non-developers to utilize effectively.

#### What Are Recent G2 Reviews of Twilio?

**"[High-Volume Emailing Without Risk, Plus Smooth SAML Integration](https://www.g2.com/survey_responses/twilio-review-12676571)"**

**Rating:** 4.0/5.0 stars
*— Robert B.*

[Read full review](https://www.g2.com/survey_responses/twilio-review-12676571)

---

**"[Reliable Global Messaging with Affordable Rates and Superb Support](https://www.g2.com/survey_responses/twilio-review-11267611)"**

**Rating:** 5.0/5.0 stars
*— Rongen R.*

[Read full review](https://www.g2.com/survey_responses/twilio-review-11267611)

---


#### What Are G2 Users Discussing About Twilio?

- [What is Twilio used for?](https://www.g2.com/discussions/what-is-twilio-used-for) - 1 comment
- [Is twilio reliable?](https://www.g2.com/discussions/is-twilio-reliable) - 1 comment
- [What makes twilio unique?](https://www.g2.com/discussions/what-makes-twilio-unique)
- [What is twilio software?](https://www.g2.com/discussions/what-is-twilio-software)
- [What is the use of twilio?](https://www.g2.com/discussions/what-is-the-use-of-twilio) - 1 comment

### 19. [AtomChat.io](https://www.g2.com/products/atomchat-io/reviews)
AtomChat uses Generative AI to Automate Customer service inquiries and Lead generation, improving customer satisfaction and lead conversion via Messaging. Here you can find some Key features: - Automation with Gen Ai to respond 24/7 to all your messages: If you receive many conversations on WhatsApp, or any conversational channel, and your service advisors cannot respond on time, or give them priority, with Atom you have an automation that allows you to respond to your customers in seconds, transfer them to an advisor, qualify them, and follow up on them. - Empower your teams with mass messaging via WhatsApp and automatic response workflows: Atom allows you to manage mass message campaigns and automatically respond to thousands of customers, without worrying about your agents getting overwhelmed by receiving many responses. - Visibility and traceability of your Marketing efforts and strategies: Atom has a complete module with real-time reporting on the results of your Ads campaigns, qualified leads, conversion, and service levels. - We integrate to your preferred platform We also integrate with major platforms like HubSpot, Salesforce, Talkdesk, and Facebook Marketing so you have the follow-up you need to sell more. We are Meta Select Business Partners!


**Average Rating:** 4.7/5.0
**Total Reviews:** 96

**Who Is the Company Behind AtomChat.io?**

- **Seller:** [AtomChat.io](https://www.g2.com/sellers/atomchat-io)
- **Year Founded:** 2019
- **HQ Location:** Simpsonville, US
- **LinkedIn® Page:** https://www.linkedin.com/company/atomchat/ (196 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Higher Education, Automotive
- **Company Size:** 55% Mid-Market, 35% Small-Business


#### What Are AtomChat.io's Pros and Cons?

**Pros:**

- Helpful (4 reviews)
- Easy Setup (2 reviews)
- Integrations (2 reviews)
- AI Technology (1 reviews)
- Automation (1 reviews)

**Cons:**

- Functionality Issues (2 reviews)
- Integration Issues (2 reviews)
- AI Limitations (1 reviews)
- Inefficiency (1 reviews)
- Integration Difficulty (1 reviews)


### What Do G2 Reviewers Say About AtomChat.io?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **smooth functionality** of AtomChat.io, enhancing their marketplace experience with efficient messaging and setup.
- Users appreciate the **easy setup** of AtomChat.io, seamlessly integrating into their marketplace with smooth performance.
- Users appreciate the **seamless integrations** of AtomChat.io, enhancing marketplace functionality without adding unnecessary complexities.
- Users value the **versatility and integration capacity of AI** in AtomChat.io, coupled with exceptional staff attention.
- Users value the **automation capabilities** of AtomChat.io, enhancing their efficiency through streamlined task management.

**Cons:**

- Users experience **functionality issues** with AtomChat.io, particularly with limited Salesforce integration and inefficient agent log filtering.
- Users find **integration issues** with AtomChat.io, noting limited Salesforce capabilities and recommending alternative CRM solutions.
- Users notice the **limited information** from Salesforce integration, recommending Atom for use with more adaptable CRM systems.
- Users report **inefficiency** in filtering agent logs, which hampers their ability to manage chat interactions effectively.
- Users find **integration difficulty** with Salesforce, recommending AtomChat.io to be paired with more flexible CRM options.

#### What Are Recent G2 Reviews of AtomChat.io?

**"[Efficient Automation for Sales](https://www.g2.com/survey_responses/atomchat-io-review-12227453)"**

**Rating:** 4.0/5.0 stars
*— VANESSA C.*

[Read full review](https://www.g2.com/survey_responses/atomchat-io-review-12227453)

---

**"[Exceptional commercial control, but costly](https://www.g2.com/survey_responses/atomchat-io-review-12196056)"**

**Rating:** 4.0/5.0 stars
*— Jeisson R.*

[Read full review](https://www.g2.com/survey_responses/atomchat-io-review-12196056)

---



### 20. [SleekFlow](https://www.g2.com/products/sleekflow/reviews)
SleekFlow is an AI Suite for Revenue-Driving Conversations. Trusted by over2,000 enterprises across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call and beyond into a complete AI operating system. At the core of SleekFlow is AgentFlow, an AI GTM workforce that learns and improves relentlessly. The platform features a unique self-healing knowledge base that observes conversational patterns and identifies data gaps, surfacing one-click fixes for human approval. Beyond automation, SleekFlow’s AI acts as an unbiased data analyst, revealing deep business insights from your real customers’ conversations. From first-click conversion to long-term retention, SleekFlow is redefining the B2C relationship and turning every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, Malaysia, Indonesia, Brazil, the UAE and the US, SleekFlow is backed by $23.5M in funding from tier-one investors including Tiger Global, Atinum Investment, AEF Greater Bay Area Fund (managed by Gobi Partners GBA and Transcend Capital Partners) Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC) and Mars Growth Capital. For more information, visit sleekflow.io.


**Average Rating:** 4.6/5.0
**Total Reviews:** 199

**Who Is the Company Behind SleekFlow?**

- **Seller:** [SleekFlow](https://www.g2.com/sellers/sleekflow)
- **Company Website:** https://sleekflow.io/
- **Year Founded:** 2019
- **HQ Location:** Singapore, SG
- **Twitter:** @sleekflow_io (174 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/sleekflow (204 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Director, Founder
- **Top Industries:** Retail, Health, Wellness and Fitness
- **Company Size:** 74% Small-Business, 20% Mid-Market


#### What Are SleekFlow's Pros and Cons?

**Pros:**

- Ease of Use (42 reviews)
- Customer Support (34 reviews)
- Automation (28 reviews)
- Features (25 reviews)
- Time-saving (25 reviews)

**Cons:**

- Missing Features (14 reviews)
- Slow Loading (10 reviews)
- Expensive (9 reviews)
- Limited Customization (9 reviews)
- Limited Features (9 reviews)


### What Do G2 Reviewers Say About SleekFlow?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find SleekFlow to be **very easy to implement** , supported by helpful guidance and intuitive features.
- Users highlight the **excellent customer support** from SleekFlow, praising prompt responses and effective problem resolution.
- Users value the **easy-to-use automation features** of SleekFlow, significantly reducing routine tasks and saving time.
- Users appreciate the **efficient AI agent** and comprehensive features of SleekFlow for enhancing customer communication.
- Users love the **time-saving automation** of SleekFlow, streamlining lead qualification and message management effortlessly.

**Cons:**

- Users find the **missing features** on SleekFlow limiting, expressing a desire for improved functionality and analytics.
- Users report significant issues with **slow loading** on SleekFlow, causing frustration and delays in communication.
- Users find the **pricing especially steep** for smaller teams, wishing for more affordable options and flexibility.
- Users note the **limited customization** options in SleekFlow, expressing a desire for more flexibility and advanced features.
- Users highlight **limited features** in SleekFlow, particularly affecting small teams and restricting advanced functionalities.

#### What Are Recent G2 Reviews of SleekFlow?

**"[SleekFlow’s AI and Intuitive UX Make Agent Replies Faster and Easier](https://www.g2.com/survey_responses/sleekflow-review-12644419)"**

**Rating:** 5.0/5.0 stars
*— Anson L.*

[Read full review](https://www.g2.com/survey_responses/sleekflow-review-12644419)

---

**"[SleekFlow Streamlined Our DMs and Boosted Productivity](https://www.g2.com/survey_responses/sleekflow-review-12673937)"**

**Rating:** 5.0/5.0 stars
*— Yik Wang C.*

[Read full review](https://www.g2.com/survey_responses/sleekflow-review-12673937)

---


#### What Are G2 Users Discussing About SleekFlow?

- [What is SleekFlow used for?](https://www.g2.com/discussions/what-is-sleekflow-used-for)

### 21. [WHATO CRM](https://www.g2.com/products/whato-crm/reviews)
WHATO CRM is a WhatsApp Web–based CRM designed for small businesses and sales teams in LATAM that use WhatsApp as their main sales and customer support channel. It helps organize conversations, automate follow-ups, manage leads visually with Kanban boards, use chatbots and quick replies, and improve response times without relying on complex traditional CRMs.


**Average Rating:** 5.0/5.0
**Total Reviews:** 11

**Who Is the Company Behind WHATO CRM?**

- **Seller:** [WHATO](https://www.g2.com/sellers/whato)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of WHATO CRM?

**"[Easy to implement with your WhatsApp](https://www.g2.com/survey_responses/whato-crm-review-12232806)"**

**Rating:** 5.0/5.0 stars
*— Diego S.*

[Read full review](https://www.g2.com/survey_responses/whato-crm-review-12232806)

---

**"[Good tool for those who work via WhatsApp](https://www.g2.com/survey_responses/whato-crm-review-12210734)"**

**Rating:** 5.0/5.0 stars
*— Dente R.*

[Read full review](https://www.g2.com/survey_responses/whato-crm-review-12210734)

---



### 22. [Infobip](https://www.g2.com/products/infobip/reviews)
Infobip is a global AI-first cloud communications platform that enables businesses to create connected customer experiences across marketing, sales, and support - from a single, natively built platform. Through one platform, Infobip delivers omnichannel engagement, identity, authentication, and contact centre solutions across SMS, WhatsApp, Email, Viber, Voice, and more helping brands simplify customer communications, drive growth, and improve loyalty. Infobip's infrastructure reaches over 7 billion mobile devices across six continents through 10,000+ connections, including 800+ direct operator connections - one of the largest carrier networks in the industry. New to Infobip? Start for free, no credit card required. The Infobip Self-Service portal lets businesses sign up and start testing in minutes. Explore SMS, WhatsApp, Email, Viber, and Voice on a free trial with up to 100 messages included. When you're ready to scale, choose a pay-as-you-go model for flexible usage, or opt for volume packages with dedicated onboarding, support, and professional services. Whether you're a startup exploring your first campaign or an enterprise managing billions of interactions globally, Infobip has a path that fits. Founded in 2006 by CEO Silvio Kutić and Izabel Jelenić. Headquartered in London with offices across 6 continents.


**Average Rating:** 4.3/5.0
**Total Reviews:** 56

**Who Is the Company Behind Infobip?**

- **Seller:** [Infobip](https://www.g2.com/sellers/infobip)
- **Year Founded:** 2006
- **HQ Location:** London, England
- **Twitter:** @Infobip (33,954 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/infobip/about (3,502 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 43% Mid-Market, 38% Small-Business


#### What Are Infobip's Pros and Cons?

**Pros:**

- Ease of Use (3 reviews)
- Easy Integrations (3 reviews)
- Integrations (3 reviews)
- Customer Engagement (1 reviews)
- Engagement Increase (1 reviews)

**Cons:**

- Poor Customer Support (3 reviews)
- Delays (2 reviews)
- Poor Response (2 reviews)
- Delay Issues (1 reviews)
- Limited Features (1 reviews)


### What Do G2 Reviewers Say About Infobip?
*AI-generated summary from verified user reviews*

**Pros:**

- Users highlight the **ease of use** of Infobip, enjoying seamless integration and efficient omnichannel communication.
- Users value the **easy integrations** with Infobip, enhancing connectivity across various systems and improving user engagement.
- Users praise the **easy integrations** with various systems, enhancing connectivity and engagement across multiple channels.
- Users appreciate the **omnichannel engagement** capabilities of Infobip, enhancing customer connections and simplifying segmentation.
- Users value the **engagement increase** provided by Infobip's omnichannel approach, enhancing customer connections and segmentation.

**Cons:**

- Users experience **poor customer support** , often facing slow response times and delays in assistance from the team.
- Users experience significant **delays in support responses** , which hinders timely resolution of issues and inquiries.
- Users experience **poor response** times from Infobip support, often waiting several days for assistance.
- Users experience **delay issues** with Infobip's support team, impacting the timeliness of assistance received.
- Users note that **limited features** , like the lack of a cropping option, hinder their experience with Infobip.

#### What Are Recent G2 Reviews of Infobip?

**"[Reliable Global Messaging Platform with Excellent Support](https://www.g2.com/survey_responses/infobip-review-11433355)"**

**Rating:** 4.0/5.0 stars
*— David K.*

[Read full review](https://www.g2.com/survey_responses/infobip-review-11433355)

---

**"[A Complete Solution That Just Works—even with CCAAS Integrations](https://www.g2.com/survey_responses/infobip-review-12280457)"**

**Rating:** 5.0/5.0 stars
*— Carlos B.*

[Read full review](https://www.g2.com/survey_responses/infobip-review-12280457)

---


#### What Are G2 Users Discussing About Infobip?

- [Who is the CEO of infobip?](https://www.g2.com/discussions/who-is-the-ceo-of-infobip)
- [Is infobip a SaaS company?](https://www.g2.com/discussions/is-infobip-a-saas-company)
- [Is infobip a product based company?](https://www.g2.com/discussions/is-infobip-a-product-based-company)
- [What is infobip?](https://www.g2.com/discussions/what-is-infobip)

### 23. [Dotdigital](https://www.g2.com/products/dotdigital/reviews)
Dotdigital is a global customer engagement, marketing automation, and data platform that helps you and your marketing teams create connected, personalized experiences across every channel. You can bring all your customer data together, understand your audience, and automate journeys that drive real results. What you can do with Dotdigital - Build and automate campaigns across email, SMS, web, WhatsApp, social, and more - Use AI to predict intent, personalize messages, and improve performance - Create a single customer view by connecting Shopify, Magento, your CRM, and more - Reach B2B, B2C, and non-profit audiences with journeys that adapt to your goals Why marketers choose Dotdigital - Easy to use for everyday marketers - Scales with your data, channels, and teams - Helps you deliver timely and relevant customer experiences - Proven to boost engagement, conversions, and loyalty A little more about Dotdigital: - We were founded in 1999 and are formerly known as Dotmailer - More than 4,000 brands worldwide use Dotdigital to grow customer relationships - We’re headquartered at London Bridge, UK - 450+ employees helping customers globally including the UK, US, Europe, and JAPAC - We’re proud to be the world’s first carbon-neutral marketing automation platform - We hold ISO14001, ISO 27701, and ISO27001 certifications Learn more at dotdigital.com.


**Average Rating:** 4.4/5.0
**Total Reviews:** 1,186

**Who Is the Company Behind Dotdigital?**

- **Seller:** [Dotdigital](https://www.g2.com/sellers/dotdigital)
- **Company Website:** https://www.dotdigital.com
- **Year Founded:** 1999
- **HQ Location:** London Bridge, London
- **Twitter:** @dotdigital (15,898 Twitter followers)
- **LinkedIn® Page:** http://www.linkedin.com/company/1131881 (465 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Marketing Manager, Marketing Executive
- **Top Industries:** Retail, Marketing and Advertising
- **Company Size:** 46% Mid-Market, 40% Small-Business


#### What Are Dotdigital's Pros and Cons?

**Pros:**

- Ease of Use (274 reviews)
- Customer Support (225 reviews)
- Helpful (200 reviews)
- Email Marketing (156 reviews)
- Features (135 reviews)

**Cons:**

- Missing Features (90 reviews)
- Learning Curve (62 reviews)
- Limited Features (58 reviews)
- Limitations (48 reviews)
- Email Issues (37 reviews)


### What Do G2 Reviewers Say About Dotdigital?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **ease of use** in Dotdigital, simplifying campaign management and audience segmentation effectively.
- Users praise Dotdigital for its **outstanding customer support** , consistently providing quick and effective assistance when needed.
- Users value the **Fresh Relevance feature** in Dotdigital for its ability to create dynamic and targeted marketing strategies.
- Users love the **user-friendly interface and excellent support** of Dotdigital, enhancing their email marketing experience significantly.
- Users value the **dynamic customization features** in Dotdigital, enhancing marketing strategies and audience segmentation effectively.

**Cons:**

- Users desire **missing features** like better copy management and advanced segmentation options for improved email functionality.
- Users find the **relatively steep learning curve** a barrier initially, requiring significant time to gain proficiency.
- Users find Dotdigital to have **limited features** , impacting efficiency and hindering more advanced marketing capabilities.
- Users find the **image library cumbersome** and face challenges integrating with Adobe Commerce effectively.
- Users experience **email issues** with Dotdigital, including glitches, limited templates, and problematic reporting changes.

#### What Are Recent G2 Reviews of Dotdigital?

**"[Effortless Segmentation, Quick Setup](https://www.g2.com/survey_responses/dotdigital-review-12951247)"**

**Rating:** 4.5/5.0 stars
*— Brandon M.*

[Read full review](https://www.g2.com/survey_responses/dotdigital-review-12951247)

---

**"[DotDigital’s real-time analytics and dynamic content make campaigns smarter](https://www.g2.com/survey_responses/dotdigital-review-12969976)"**

**Rating:** 4.0/5.0 stars
*— Abbie S.*

[Read full review](https://www.g2.com/survey_responses/dotdigital-review-12969976)

---


#### What Are G2 Users Discussing About Dotdigital?

- [What is Dotdigital used for?](https://www.g2.com/discussions/what-is-dotdigital-used-for) - 1 comment
- [What is engagement cloud in Magento 2?](https://www.g2.com/discussions/what-is-engagement-cloud-in-magento-2)
- [How do I use Dotmailer?](https://www.g2.com/discussions/how-do-i-use-dotmailer)
- [How much does Dotmailer cost?](https://www.g2.com/discussions/how-much-does-dotmailer-cost) - 1 comment
- [What is engagement cloud?](https://www.g2.com/discussions/what-is-engagement-cloud) - 1 comment

### 24. [Gallabox](https://www.g2.com/products/gallabox/reviews)
Gallabox is an AI-powered customer conversation platform built for businesses that depend on fast, consistent and high-quality customer engagement. The platform helps teams manage conversations across WhatsApp, Instagram, web chat and voice, bringing AI agents, automation, team inbox workflows and customer context into one connected system. Instead of treating customer conversations as scattered messages, Gallabox helps businesses turn them into structured journeys that support lead capture, qualification, follow-ups, bookings, payments, support and revenue growth. Designed for conversation-led businesses, Gallabox serves teams across industries such as real estate, education, healthcare, travel, financial services, e-commerce, automotive and professional services. The platform is especially useful for businesses that receive a high volume of customer inquiries across multiple channels and need a reliable way to respond quickly, qualify intent and move customers toward the next step. With its shared team inbox, AI-powered automation and conversation history, Gallabox helps sales, marketing and support teams collaborate more effectively and ensure that no high-intent customer interaction is missed. Gallabox enables businesses to deploy AI agents that can answer common questions, qualify leads, capture customer details, book appointments, trigger follow-ups and hand over conversations to the right team member with context. These AI agents work alongside human teams, helping them reduce repetitive work while staying focused on high-value conversations. Businesses can automate key customer journeys, including Click-to-WhatsApp lead capture, Instagram DM responses, web chat inquiries, voice follow-ups, drip campaigns, broadcasts, appointment reminders, payment nudges and post-purchase engagement. A key strength of Gallabox is its ability to connect customer conversations with the tools businesses already use. The platform integrates with CRMs, payment systems, calendars, marketing tools, commerce platforms and automation workflows, including tools such as Zoho CRM, HubSpot, Shopify, WooCommerce, Razorpay, Google Calendar, Calendly, Zapier and more. These integrations help businesses sync customer data, route conversations, update lead stages, collect payments, track campaign performance and maintain continuity across the customer journey. Gallabox is built for businesses that want more than a messaging tool. It gives customer-facing teams the speed, structure and visibility they need to manage conversations across channels, automate repetitive workflows and improve conversion outcomes. By combining AI agents, omnichannel engagement, shared team collaboration and integrations in one platform, Gallabox helps businesses respond faster, qualify better and create more connected customer experiences from first inquiry to conversion and beyond.


**Average Rating:** 4.6/5.0
**Total Reviews:** 164

**Who Is the Company Behind Gallabox?**

- **Seller:** [MangoLeap](https://www.g2.com/sellers/mangoleap)
- **Company Website:** https://gallabox.com/
- **Year Founded:** 2020
- **HQ Location:** Chennai, IN
- **Twitter:** @gallabox (147 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/gallabox/ (91 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Founder, CEO
- **Top Industries:** Education Management, Apparel & Fashion
- **Company Size:** 73% Small-Business, 21% Mid-Market


#### What Are Gallabox's Pros and Cons?

**Pros:**

- Ease of Use (6 reviews)
- Automation (5 reviews)
- Customer Support (5 reviews)
- Integrations (5 reviews)
- Easy Integrations (4 reviews)

**Cons:**

- Dashboard Issues (2 reviews)
- Inadequate Reporting (2 reviews)
- Limited Customization (2 reviews)
- Limited Training Resources (2 reviews)
- Poor Customer Support (2 reviews)


### What Do G2 Reviewers Say About Gallabox?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Gallabox incredibly **easy to use** , appreciating its seamless experience and quick agent responses.
- Users value the **automation features** of Gallabox, enhancing efficiency in managing WhatsApp communications and lead management.
- Users value the **exceptional customer support** of Gallabox, highlighting rapid assistance and helpful technical guidance.
- Users value the **seamless integrations** of Gallabox, enhancing lead management and improving communication efficiency.
- Users love Gallabox for its **easy integrations** , especially with HubSpot, enhancing communication and workflow efficiency.

**Cons:**

- Users find the **reporting and analytics dashboard limited** , lacking essential insights for effective team management and performance tracking.
- Users find the **inadequate reporting** in Gallabox frustrating, lacking essential insights for effective communication management.
- Users feel there is **limited customization** in Gallabox templates, wishing for more tailored solutions to fit their needs.
- Users find the **limited training resources** of Gallabox challenging, impacting automation and bot responses.
- Users experience **poor customer support** , with inadequate response times and lack of effective self-serve documentation.

#### What Are Recent G2 Reviews of Gallabox?

**"[Gallabox Makes WhatsApp Customer Conversations Fast, Organized, and Efficient](https://www.g2.com/survey_responses/gallabox-review-12510483)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Information Technology and Services*

[Read full review](https://www.g2.com/survey_responses/gallabox-review-12510483)

---

**"[Gallabox is working great for us](https://www.g2.com/survey_responses/gallabox-review-11460896)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Computer Software*

[Read full review](https://www.g2.com/survey_responses/gallabox-review-11460896)

---



### 25. [BotSpace](https://www.g2.com/products/botspace/reviews)
BotSpace is an AI-powered platform that helps businesses sell, support, and market on WhatsApp and Instagram. You can automate chats, send broadcasts, run campaigns, and manage customer conversations — all in one place. It's easy to use, works with your team, and saves hours every week with AI tools.


**Average Rating:** 4.8/5.0
**Total Reviews:** 35

**Who Is the Company Behind BotSpace?**

- **Seller:** [BotSpace](https://www.g2.com/sellers/botspace)
- **Year Founded:** 2017
- **HQ Location:** Pune, Maharashtra
- **Twitter:** @botspaceHQ (55 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/botspacehq (24 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Computer Software
- **Company Size:** 70% Small-Business, 27% Mid-Market


#### What Are BotSpace's Pros and Cons?

**Pros:**

- Ease of Use (16 reviews)
- Customer Support (8 reviews)
- Automation (7 reviews)
- Easy Integrations (6 reviews)
- User Interface (6 reviews)

**Cons:**

- Cost (3 reviews)
- Expensive (3 reviews)
- Delayed Response (2 reviews)
- Poor Customer Support (2 reviews)
- Time Delays (2 reviews)


### What Do G2 Reviewers Say About BotSpace?
*AI-generated summary from verified user reviews*

**Pros:**

- Users love the **intuitive interface** of BotSpace, appreciating its seamless navigation and overall user experience.
- Users praise BotSpace for its **exceptional customer support** , emphasizing quick assistance and helpful guidance throughout their experience.
- Users benefit from **seamless automation** in BotSpace, enhancing their WhatsApp marketing with efficiency and ease.
- Users value the **easy integrations** with tools like Hubspot, enhancing automation and streamlining their workflows efficiently.
- Users praise the **intuitive and user-friendly interface** of BotSpace, enhancing their WhatsApp marketing experience efficiently.

**Cons:**

- Users feel that the **cost of BotSpace** is high, especially for additional numbers across multiple countries.
- Users feel the product is **expensive** , particularly for additional numbers, impacting affordability for multi-country operations.
- Users experience **delayed response** times when seeking support, leading to frustration during urgent situations.
- Users experience **poor customer support** , facing delays and unqualified assistance, leading to frustration with issue resolution.
- Users experience frustrating **time delays** when contacting support, often waiting too long for assistance with issues.

#### What Are Recent G2 Reviews of BotSpace?

**"[Botspace is an exceptional WhatsApp marketing and automation tool!](https://www.g2.com/survey_responses/botspace-review-10963909)"**

**Rating:** 5.0/5.0 stars
*— Abhi R.*

[Read full review](https://www.g2.com/survey_responses/botspace-review-10963909)

---

**"[Cooperative Team](https://www.g2.com/survey_responses/botspace-review-11353049)"**

**Rating:** 4.5/5.0 stars
*— ARTI R.*

[Read full review](https://www.g2.com/survey_responses/botspace-review-11353049)

---




## What Is WhatsApp Marketing Software?

[Marketing Software](https://www.g2.com/categories/marketing)

## What Software Categories Are Similar to WhatsApp Marketing Software?

- [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)
- [Chatbots Software](https://www.g2.com/categories/chatbots)
- [SMS Marketing Software](https://www.g2.com/categories/sms-marketing)


---
## What Are the Most Common Questions About WhatsApp Marketing Software?
*AI-generated · Last updated: April 27, 2026*
### Which tool supports WhatsApp chatbots for lead generation
Based on G2 reviews, several products are repeatedly used for chatbot-led lead capture, qualification, and follow-up on WhatsApp.

- [Wati](https://www.g2.com/products/wati/reviews) — chatbot flows for lead qualification.
- [respond.io](https://www.g2.com/products/respond-io/reviews) — AI agents and workflow routing.
- [MSG91](https://www.g2.com/products/msg91/reviews) — chatbot support with campaign automation.
- [Insider One](https://www.g2.com/products/insider-one/reviews) — conversational journeys for lead capture.


### Which vendor offers analytics on WhatsApp campaign performance
Based on G2 reviews, buyers often mention these vendors for campaign visibility, reporting, and message tracking on WhatsApp.

- [MSG91](https://www.g2.com/products/msg91/reviews) — delivery logs and report visibility.
- [WebEngage](https://www.g2.com/products/webengage/reviews) — journey and campaign analytics.
- [Insider One](https://www.g2.com/products/insider-one/reviews) — dashboards for cross-channel measurement.
- [Wati](https://www.g2.com/products/wati/reviews) — campaign analytics and performance tracking.


### Which WhatsApp marketing platform offers the most advanced automation features
Based on G2 reviews, these platforms stand out for workflow builders, automation depth, routing, and AI-assisted messaging.

- [respond.io](https://www.g2.com/products/respond-io/reviews) — advanced workflows across messaging channels.
- [Wati](https://www.g2.com/products/wati/reviews) — broadcasts, chatbots, and shared inbox.
- [Insider One](https://www.g2.com/products/insider-one/reviews) — automated journeys with personalization.
- [MSG91](https://www.g2.com/products/msg91/reviews) — automation with notifications and campaigns.


### What features define modern whatsapp marketing software
According to verified users, modern whatsapp marketing software is defined by a shared inbox, broadcast messaging, workflow automation, templates, chat assignment, and message scheduling. Reviews also highlight segmentation, labels, quick replies, and chatbot support as core buying criteria. Many users value analytics for delivery visibility, campaign tracking, and logs, while others emphasize integrations with CRM systems, websites, Shopify, and broader multichannel stacks. Strong products also help teams manage high message volume without losing context, reduce repetitive replies through automation, and support both marketing and customer support use cases from one workspace. Ease of setup and clear documentation also come up often in recent reviews.


### How does WhatsApp Marketing integrate with CRM systems
G2 reviewers mention that CRM integration matters most when teams want WhatsApp conversations tied to lead records, order history, or follow-up workflows. In recent reviews, users describe syncing chats into pipelines, routing leads based on source or stage, and using WhatsApp alongside systems like Shopify, websites, and internal CRM setups. Buyers also value APIs, webhooks, and native integrations because they reduce manual updates and help teams automate notifications, reminders, abandoned cart messages, and lead qualification. The clearest pattern is that CRM integration is less about storing chats alone and more about creating a structured process for tracking conversations, assigning ownership, and moving buyers through sales or support workflows.