Pipefy Reviews & Product Details

Pipefy is a global leader in business orchestration, currently serving more than 4,000 clients across 150+ countries. Pipefy ia a Business Orchestration and Automation Technology (BOAT), providing a unified control plane that coordinates humans, systems, and AI agents to eliminate process fragmentation. The platform is built on a modular architecture featuring four distinct layers: a Human Interface for fluid service delivery, a Workflow and Rules core for modeling complex logic, a Data and Analytics layer for real-time insights, and an Automation and Integration engine. A standout feature is the Pipefy Agent Studio, which allows non-developers to create specialized AI agents and also providing a Bring Your Own LLM (BYOLLM) strategy, allowing customers to choose which LLM is more appropriate for each need. The platform ensures technical oversight through its Adaptive Governance Framework, establishing safe zones for business areas to co-create agents with the IT department, and its Trust Layer, which provides end-to-end audit logs and causal lineage for every automated action. Pipefy’s primary value lies in its ability to deliver AI results in days, not months. The platform solves the existential pressure of an unsustainable development backlog and the security risks posed by uncontrolled Shadow IT and Shadow AI. It provides a sanctioned, secure environment using an Adaptive Governance Framework, for business technologists to build their own automations without creating technical debt. For Larger companies, Pipefy acts as an orchestration wrapper that modernizes rigid legacy infrastructure, without the cost and systemic risk of a replacing project. The platform specifically addresses the inefficiency of operational silos and the manual white space workflows, by creating a unified Process Fabric. This orchestration layer provides the global compliance, granular RBAC, and end-to-end auditability required to pass rigorous SOC2 and ISO 27001 audits while delivering a modern digital experience over the legacy core.

Seller

Pipefy

Discussions

Pipefy Community

Languages Supported

English, Portuguese, Spanish

Solution Type

All-in-One

Used by Nutrisoft and 2 others

Beta

Pricing

Pricing provided by Pipefy.

Business

Starting at $26.00

1 User Per Month

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Pipefy Integrations

(127)

Verified by Pipefy

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Pipefy Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Pipefy, and what problem is it built to solve?

Pipefy is a Business Orchestration and Automation Technologies platform that connects people, AI agents, and legacy systems through a unified control plane. It is built to help IT leaders reduce shadow IT and modernize processes without replacing existing systems, using a low-code interface and an Adaptive Governance framework.

What languages does Pipefy support?

Pipefy supports 3 languages: English, Portuguese, and Spanish.

What company sizes and industries is Pipefy the best fit for?

Pipefy is used across small businesses, mid-market organizations, and enterprises, with positive experiences spanning a range of industries. The clearest firmographic groupings include:

Company sizes: Small businesses, mid-market organizations, and enterprises.
Technology and professional services: Information technology, software, and consulting.
Marketing and communications: Marketing, advertising, and telecommunications.
Financial and industrial sectors: Financial services, chemicals, and manufacturing.

How long does it take to implement Pipefy across a team?

Implementation time depends on how much process design and customization a team needs. Reported go-live times most often fall within one to three months, with quicker and longer implementations also represented.

Time to go live	Relative frequency
1–3 months	Most common range
Under a month, including under a day	Also reported
3–6 months	Less common
6–12 months	Less common

What customer support options does Pipefy provide, and how do users find the overall support experience?

Pipefy provides 24/7 live-rep support, alongside self-service resources and contact options such as its knowledge base, chat, and email/help desk. The support experience can be hands-on and helpful during implementation and troubleshooting, though response times and the quality of assistance are not always consistent.

What is the experience like for teams switching to Pipefy from another tool?

Moving to Pipefy has often meant replacing less adaptable project or Kanban tools, spreadsheet-based tracking, and workflows spread across email or older systems. The change can bring more customizable processes, automation, and clearer visibility into tasks and ownership; teams also note that building and learning more involved workflows takes time.

What features or capabilities could make Pipefy even more useful?

Pipefy could be more useful with stronger reporting and more flexible automation, particularly for teams managing complex processes. Common improvement areas include:

Expand dashboards and reporting with clearer visualizations and more customizable metrics.
Add formula and calculated fields to reduce manual calculations.
Offer more automation options and clearer ways to troubleshoot automation rules.
Make integrations easier to configure and broaden connections with other tools.
Improve mobile workflows so teams can manage processes more fully on the go.

G2 reviews are authentic and verified.

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Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

Originally submitted 11/7/2023

"It's a good Kanban system"

2/5

What do you like best about Pipefy?

the AI tool is robust and makes interesting recommendations not previously thought of. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Customer service has taken a sharp nosedive since January. Reps go AWOL for weeks at a time, even after escalations up the chain. They cancel meetings without notice minutes before they're scheduled. It's really becoming chaotic and we're watching this closely before annual renewal Review collected by and hosted on G2.com.

Lisa K.

Co-Owner, VP Design and Technology

Small-Business (50 or fewer emp.)

1/29/2026

"Pipefy: Highly Customizable Automations with Excellent Support"

5/5

What do you like best about Pipefy?

I was impressed by the support we received from Pipefy to make sure the tool supported our processes. The tool is extremely customizable to any process with some incredible automations that reduced our workload. I found it easy to implement and use. It became the starting place for my team every day to ensure that work was moving forward and on track. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Being extremely customizable, there are many options which was a bit overwhelming for some of my team members. Once we integrated the help options and more detailed descriptions for each phase the team was able to trust the system to provide them the information they needed. Review collected by and hosted on G2.com.

Ankita M.

Freelance Writer

Small-Business (50 or fewer emp.)

Originally submitted 6/11/2025

"Powerful for Process Automation but Could Be More Flexible"

3.5/5

What do you like best about Pipefy?

I adore Pipefy's ability to simplify the process of creating and automating organised workflows without requiring technical knowledge. Approvals, onboarding, and service requests were among the repetitious chores that were made easier by the visual interface, conditional logic, and automation rules. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Sometimes Pipefy feels inflexible. It works well for routine activities and processes, but it isn't flexible enough for more creative or dynamic workflows. Furthermore, several sophisticated features are only available with more expensive plans, which prevented us from using the platform to its full potential. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

We were able to standardise and expedite manual, repetitive operations including request management, onboarding, and approvals thanks to Pipefy. We mostly used spreadsheets and emails prior to Pipefy, which resulted in delays, misunderstandings, and a lack of visibility. We've minimised errors, automated important tasks, and obtained complete insight into work statuses and deadlines with Pipefy. The effectiveness and accountability of our team have greatly increased as a result. Review collected by and hosted on G2.com.

William M.

Senior Tech Lead

Hospital & Health Care

Mid-Market (51-1000 emp.)

12/9/2025

"Outstanding Experience from Start to Finish"

5/5

What do you like best about Pipefy?

It's fast, features a clean user interface, and is both intuitive and responsive. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

It lacks sufficient integrations with Jira, Notion, and Slack, which are essential for my needs. Review collected by and hosted on G2.com.

Homero F.

Workshop Coordinator

Small-Business (50 or fewer emp.)

9/2/2025

"An impressive tool where we can perform various tests, add data, perform controls"

5/5

What do you like best about Pipefy?

An impressive toolbox, now with artificial intelligence Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

An impressive tool where we can perform various tests, add data, perform controls, develop search systems and the most varied types and forms of data flow manipulation. Review collected by and hosted on G2.com.

Sophia D.

Consultant

Small-Business (50 or fewer emp.)

1/13/2025

"Pipefy is excellent"

5/5

What do you like best about Pipefy?

Pipefy was very easy to use and customerservice was excellent Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

I think there could be more features added and faster support Review collected by and hosted on G2.com.

Thais C.

Designer

Small-Business (50 or fewer emp.)

7/27/2024

"Optimistic plans platform"

4/5

What do you like best about Pipefy?

Organization of your work with a simple way to use Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Sometimes the server it seems very slow on hard days Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

12/15/2024

"Pipefy +"

5/5

What do you like best about Pipefy?

Very user friendly, great interface. Updates are sent out whenever there is any need for maintenance Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Everything is great. I can't think of any issues. Review collected by and hosted on G2.com.

Luisa C.

Mid-Market (51-1000 emp.)

8/1/2023

"Very good"

5/5

What do you like best about Pipefy?

It can be programmed by anyone, with just some basic training, and likewise, it allows for internal and external communications. Additionally, it has a mobile app that lets you view your processes easily from anywhere.

It allows you to automate some of your processes to avoid manual tasks.

You can create forms to collect information on a large scale.

It is a very good tool. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

It does not have a general dashboard for an organization, that is, a panel where all the processes of a single organization can be visualized, where indicators can be established to see progress, whether of overdue tasks, and to calculate service level or attention percentages for each of the tasks, which in the long run are service requests. Review collected by and hosted on G2.com.

Kalline F.

Analista de operações

Mid-Market (51-1000 emp.)

5/8/2024

"Ease of use, agility in processes"

5/5

What do you like best about Pipefy?

Variety of customization, integrations, and automations. Ease of use and implementation, and the support is always comprehensive. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

At the moment, I don't have any points that displease me about the tool. Review collected by and hosted on G2.com.