--- title: 3CX Reviews meta_title: '3CX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 547 reviews by the users' company size, role or industry to find out how 3CX works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 547 scale: '5' date_modified: '2026-06-22' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # 3CX Reviews **Vendor:** 3CX **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 547 ## About 3CX 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. ## 3CX Pros & Cons **What users like:** - Users appreciate the **ease of use** of 3CX, praising its simplicity and reliable support for any queries. (42 reviews) - Users value the **reliability** of 3CX, ensuring seamless communication and excellent call quality across devices. (31 reviews) - Users value the **flexibility** of 3CX, enjoying its cost savings, easy communication, and improved app interface. (23 reviews) - Users enjoy the **seamless integration** of 3CX, enhancing communication with smooth call quality and reliable connectivity. (22 reviews) - Users find the **easy setup** of 3CX intuitive and quick, streamlining their communication needs effectively. (21 reviews) - Users value the **seamless integrations** of 3CX, enhancing communication and flexibility across various platforms. (20 reviews) - Intuitive (18 reviews) - User Interface (18 reviews) - Easy Communication (17 reviews) - Users praise the **easy-to-use admin interface** of 3CX, making VoIP setup and management straightforward and efficient. (17 reviews) **What users dislike:** - Users find **complex processes** in 3CX challenging, particularly for non-technical administrators needing extensive support and documentation. (11 reviews) - Users find **difficult configuration** a challenge, especially when setting up extensions and navigating admin settings. (10 reviews) - Users experience a notable **learning curve** with 3CX, particularly regarding admin settings and advanced configurations. (10 reviews) - Users express frustration over **limited features** and lack of intuitive troubleshooting in 3CX, impacting their overall experience. (10 reviews) - Users find the **pricing to be expensive** , especially for non-profits, impacting overall accessibility of 3CX. (9 reviews) - Users express frustration with **poor customer support** , feeling it's difficult to get help with their inquiries and issues. (9 reviews) - Difficult Setup (8 reviews) - Users find the **high cost** of 3CX challenging, especially for non-profits and with yearly price increases. (8 reviews) - Customer Service (7 reviews) - Difficult Settings Management (7 reviews) ## 3CX Reviews ### 1. An advanced level of high-definition communications for your business with 3CX. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2020 **What do you like best about 3CX?** This software maintains a peculiar programming that calls my attention in great quantities, because it acquires unified communicative resources, which can be used by any company regardless of its size. This system is based on telephone interactions, because it keeps powerful records of the operations performed, without excluding that their definition in each of these calls is extremely high, allowing a productive development in these areas of great importance at the business level. **What do you dislike about 3CX?** One of the characteristics that position this software in a disadvantage to average scales, is because to receive attention on the part of the program, we must cancel the monthly payments apart from the support, being a problem to great scales because its price increases suddenly, demanding a fixed price for these operations that necessarily must be free, to offer a service of quality and to satiate doubts and to solve existing problems. **Recommendations to others considering 3CX:** 3CX is very easy to configure, to the most appropriate and convenient environment for the user who decides to use its digital facilities, for telecommunication operations, as well as to install, it is very simple, allowing any operator, can install their databases to their computers and start promoting their services, in other words it should be noted that its telephone functions are incredibly advanced, being ideal for interactive operations and determine a good job, so as to lead to the desired reference point from the beginning of the executed call. **What problems is 3CX solving and how is that benefiting you?** We use this software, due to its wide qualities in the communicative operations that we can develop through the digital installations of this service, it is necessary to emphasize that we maintain this system in the platforms that we acquire, integrated in each one of these since it is the main telephone server at general level, being extremely brilliant for us, to idealize and to interact with the clients, generically to offer massively the products that we have in disposition, being an exclusive marketing and of high range, due to the incredible and sophisticated sales that we exert, thanks to this application. ### 2. 3CX after 5 years of usage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about 3CX?** It is very easy to use once it is set up. We can add users, change menus, add recordings and background music very easily. **What do you dislike about 3CX?** The setup can be a little tricky, thus the need for a VAR. Security can become an issue if you don't know what your doing, also the need for a VAR. The 3CX app for smartphones is great, but requires that you are up to date on the version of 3CX on premise (if you chose that route). **Recommendations to others considering 3CX:** You can install it for free and try it out. If you have decent technical ability you should be able to set this up as a trial and give it a good test. **What problems is 3CX solving and how is that benefiting you?** We are a small company, so it is nice to have a system that is easy maintain. **Official Response from Tamara Naudi:** > Thank you for taking the time to review. ### 3. Set quality in your phone calls. **Rating:** 4.5/5.0 stars **Reviewed by:** Ronald S. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2020 **What do you like best about 3CX?** It is a wonderful software that we can consider that most of its characteristics, in the labor field, are extremely easy, which allows flexibility, both for expert users of the system, and for beginners who only have basic knowledge, due to its review, with the user interface, mentioning that it has information, very clear and direct, that access a well-fostered understanding, without excluding that most of the integrations it has, with other web applications, are totally perfect, providing capabilities of very explicit and formidable uses. **What do you dislike about 3CX?** An update of the application with a new design in its templates, would be an extraordinary idea of ​​modernization within the system, since its aspects are somewhat obscure, and transmit insecurity, when making a telephone call, through this system, the Which one more conserved and appreciable aspect, would not hurt, without excluding that the option to add more members to a single conference is very important, and we can emphasize that it does not have these necessary irregularities. **Recommendations to others considering 3CX:** 3CX is a good software for telephone purposes, well thought out with many features and options, which allow you to establish interactions through audio, at other levels of quality, which allows a well-structured call with excellent definition, for a fluent chat, without cuts, or anything like that, which is cloud-based and obviously powered by internet connections, being recommended, since it will allow you to scale properly and smoothly, because it can be run on anything, to communication objectives, through voice. **What problems is 3CX solving and how is that benefiting you?** We are using the highly intuitive telephone system of this software, both for the communications of our personnel, as well as for meetings or appointments with clients and even, for purposes of interactions through audio, with other organizations, for convening meetings for benefits Mutual, or better said for business, in other outstanding aspects, we can mention that we have had a good service in this way for basic interactions, which are usually established in any company, mostly manipulated by our secretarial sector. **Official Response from Tamara Naudi:** > Thank you for your feedback. ### 4. BK 3cx **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about 3CX?** Ease of interface and easy management. Advantages of the licensing model for large institutions **What do you dislike about 3CX?** Using too many server resources, the need for services to be restarted after a certain period of time **Recommendations to others considering 3CX:** I definitely recommend it because of its easy-to-manage and licensing model. Licensing model: It is determined by the number of channels, not the number of DIDs. **What problems is 3CX solving and how is that benefiting you?** In our old structure, there were separate power plants in each of our locations. After we switched to voip structure with 3cx, we installed spare circuits next to our existing circuits and established a safe and healthy structure with a different VRF. * Quick setup in a network connected to VRF. * Meeting our reporting needs * Person-based search authorizations * No need for old rj11 cabling in our campus infrastructures. * Easy guidance during off-hours * Communication without disconnection thanks to IOS + Android + Windows applications ### 5. Awesome Software **Rating:** 5.0/5.0 stars **Reviewed by:** Chris C. | It Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about 3CX?** 3CX is so versatile and adaptable, I've been using since the days it was Elastic - they took a great product and made it brilliant **What do you dislike about 3CX?** noting, the product is evolving all the time! the devs listen to feedback **Recommendations to others considering 3CX:** Buy it you wont look back! it will save you loads and partner with a good sip trunker! we use Nebular Communications! **What problems is 3CX solving and how is that benefiting you?** I run multiple call centres on 3cx, its just so versatile! The CFD means we can build app quickly and get the customers through on one call to the correct agents **Official Response from Tamara Naudi:** > Thank you for your positive feedback. ### 6. 3CX the only solution to cover all your communication needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Rahmat S. M. | Senior IT Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about 3CX?** From simple PBX to a complete call center solution, it’s all under 3CX in one platform. **What do you dislike about 3CX?** Higher maintenance fee specially for perpetual license holders. **Recommendations to others considering 3CX:** If you want a headache free communication system, 3CX is the beat option you can choose. **What problems is 3CX solving and how is that benefiting you?** As a 3CX partner in Afghanistan, we only market and provide 3CX for all customers and SME, because 3CX covers everything you think of in your voice communication system ### 7. I found the PBX stable and easy to use and in a few minutes of installation. **Rating:** 4.5/5.0 stars **Reviewed by:** Eduardo P. | Gerente IT, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about 3CX?** Easy Management, Installation and friendly GUI **What do you dislike about 3CX?** Cannot search DID, have to check each page until find the number I need. **Recommendations to others considering 3CX:** 3CX rose to the challenge and the result is an easy-to-use, well-developed, complete application, which is a breath of fresh air compared with the Asterisk applications the industry is familiar with **What problems is 3CX solving and how is that benefiting you?** Have information in real time using dashboard information and getting reports of almost everything about the Q ### 8. stable and advanced phene system **Rating:** 4.5/5.0 stars **Reviewed by:** Francesco S. | Head Of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about 3CX?** interconnection between 3cx virtual machine. The way to calculate the licence cost. The possibilities to connect third-party software. **What do you dislike about 3CX?** complexity in understanding how to update phone templates. **Recommendations to others considering 3CX:** Simple system to install. Easy to administer and use. Smart way to calculate licence cost. **What problems is 3CX solving and how is that benefiting you?** migrate to complete voip system. Interconnect 5 different sites with more than 300 extensions. Easy to use the system for chat and video meeting among colleagues. ### 9. Director **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2020 **What do you like best about 3CX?** Simple and easy to use admin console. I had a full functioning PBX and sip trunking up and running in less than an hour. We have reduced costs and it’s allows for users to work remotely when needed. **What do you dislike about 3CX?** Honestly, I have no complaints! The support, updates, features and functions have moved our office leaps and bounds above the old PBX that we had. **Recommendations to others considering 3CX:** Do it **What problems is 3CX solving and how is that benefiting you?** 3CX helped reduce our monthly pbx costs and allowed us to have remote extensions to enable employees to work remotely with ease. **Official Response from Tamara Naudi:** > Thank you for your positive review ### 10. 3CX review **Rating:** 5.0/5.0 stars **Reviewed by:** Jason T. | Technical Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about 3CX?** How easy it is to configure the system, whether that is on premise or cloud **What do you dislike about 3CX?** Audio issues. Our system is cloud based, but I regularly get dropped audio when talking to colleagues on my laptop/mobile connected to home wifi, however i don't get the same problems using teams which is using the same connection. **Recommendations to others considering 3CX:** Choose handsets carefully. Although supported, we have found some vendors of phones work better than others. **What problems is 3CX solving and how is that benefiting you?** Teleworker solutions for people now wanting to work from home, solution is much cheaper than other vendors. **Official Response from Tamara Naudi:** > Thank you for your feedback. ### 11. Feature-rich tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Krunal A. | Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about 3CX?** The 3CX phone system catches my attention in great respects as it has a really nice provisioning function that works with phones, mentioning that the web portal of this software is very exceptional, I love how I can keep it open during the day and see quickly who is busy on the phone and see what lines are available, without excluding that this system contains a perfect integration with the platforms that are implemented. **What do you dislike about 3CX?** It is worth mentioning that the mobile application is a bit dry and boring to visualize, as you could consider presenting an update with a more modern look, to have a visual satisfaction when entering, since it lacks colors and dynamics with respect to the issue of operation of the software, in such aspects we can underline that the user interface is not the best, since it is not very intuitive and has varieties of margin that require improvement. **Recommendations to others considering 3CX:** It is ideal for any company from large to smaller categories, in which if you mainly want to reduce telecommunications costs by telephone, since it maintains all the necessary functionalities to carry out these jobs in a very easy way, and It works with very little maintenance, giving a higher performance, since it is more likely to be used frequently, without any kind of interruption, providing efficient and effective services. **What problems is 3CX solving and how is that benefiting you?** 3CX was implemented in my organization as our corporate phone system, we use it mainly for all fixed line needs in a maximum percentage of use in the company, including automatic assistants and voice mails, to have an operator for our incoming calls and outgoing, in an automated way, offering us a wide range of fully unified communication options for better performance, by performing operations virtually to the majority of users. **Official Response from Tamara Naudi:** > Thank you for your positive feedback, we will take your suggestions re mobile app on board. ### 12. 3CX makes it so easy **Rating:** 5.0/5.0 stars **Reviewed by:** Jan-Herman v. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2020 **What do you like best about 3CX?** Ease of Use and the functionality of 3cx **What do you dislike about 3CX?** The learning curve is a little steep because of how feature rich 3cx is **Recommendations to others considering 3CX:** Give the free version a go. Sure it doesnt have recording but it gives you a pretty good taste of what you're in for **What problems is 3CX solving and how is that benefiting you?** The reporting built into 3cx really helps us to identify where our call centre is lacking **Official Response from Tamara Naudi:** > Thank you for your feedback ### 13. 3CX help us cutting cost for communication and collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Dhana S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about 3CX?** Easy to use and manage applications and web browser **What do you dislike about 3CX?** limitation feature on call center integration to other system such as custom report, call center feature, Microsoft team **Recommendations to others considering 3CX:** If you need UC try 3CX, it's value for money. I don't see other brand that have "easy to use" feature also for maintenance. **What problems is 3CX solving and how is that benefiting you?** revolution on traditional communication, cutting cost on new way of communication. ### 14. 3cx voip provider review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2020 **What do you like best about 3CX?** *Can call both locally or Internationally * Easy to use Interface *No telephone line required *Calls can be recorded **What do you dislike about 3CX?** * Sometimes that the calls either cut or volume disappears leading to a redial. *Limited Voip tools at our disposal to use. **What problems is 3CX solving and how is that benefiting you?** As a business having 3cx on the laptops for calling is a lot easier to use than giving each user a corded phone, we have also saved on a lot of equipment expenses because on the 3cx app. The other nice feature is we have multiple people calling at the same time. +- 80 users. **Official Response from Tamara Naudi:** > Thank you for your feedback ### 15. Finally found the communication system our company was searching for! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about 3CX?** The biggest upside of 3CX is its ease of use. If you are a bit tech savvy, you will be able to handle 3CX in no time. At the same time we hardly found tasks we could not solve with 3CX, so it is flexible and feature-rich as well. **What do you dislike about 3CX?** Mainly it is the missing API. I don't need database access, but an API to control things would be great. **What problems is 3CX solving and how is that benefiting you?** We have about 200 users (IP phones and DECT) + an alarm server and we were easily able to switch from our old Alcatel system to 3CX. The cost benefit alone is huge, but even more we value the ease of use compared to the horror that is Alcatel. **Official Response from Tamara Naudi:** > Thank you for your feedback. The C# API still exists, but due to its nature is not publicly available. The reason is that a wrongly developed integration can severely hinder the performance and operation of the installed 3CX system. For this reason we provide the newer API documentation to 3CX Partners and a case-to-case basis and only upon request. You can contact your 3CX Sales Representative for more information. ### 16. 3cx telephony mobility solution **Rating:** 4.0/5.0 stars **Reviewed by:** Xavier S. | Professor - Col·laborador, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2020 **What do you like best about 3CX?** The best thing is the possibility of having multiple devices and the ease for users to manage their needs in the configuration of the telephone system. **What do you dislike about 3CX?** Possibility of integration with AD, more integration possibilities would be good. **Recommendations to others considering 3CX:** It is an agile, functional system that allows for a very good telephony experience. **What problems is 3CX solving and how is that benefiting you?** Possibility of having telephony for teleworking **Official Response from Tamara Naudi:** > Thank you for your comment. ### 17. I use it every day and it is the most helpful phone tool for businesses. **Rating:** 5.0/5.0 stars **Reviewed by:** Luba L. | office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2021 **What do you like best about 3CX?** Everything is visable, and you can pin point **What do you dislike about 3CX?** at the moment not much, seems to be very useful **What problems is 3CX solving and how is that benefiting you?** checking phone status how long the call is ### 18. 3CX Phone System **Rating:** 5.0/5.0 stars **Reviewed by:** Abhijit S. | Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about 3CX?** 3CX is really easy to deploy. 3CX app gives you more options to work remotely. Its easy to route the calls based on the requirements. **What do you dislike about 3CX?** The reporting tool does not gove you many options to generate custom reports. **What problems is 3CX solving and how is that benefiting you?** The major problem that was resolved by moving to 3CX was the ability to work remotely without any hassle and also the ability to configure the phones and ship it to the users to just plug n play. **Official Response from Tamara Naudi:** > Thank you for your review ### 19. 3CX is Great! Full of features! **Rating:** 5.0/5.0 stars **Reviewed by:** Cory C. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about 3CX?** 3CX Makes PBxing easy. Obviously, with the state of 2020, 3CX has really shined in its ability to seamlessly transfer onsite agents to a remote. **What do you dislike about 3CX?** No dislikes that I've run across. 3cX has an active community and third party support, so if 3cx doesn't support something directly th **Recommendations to others considering 3CX:** Pick a solid 3CX partner who knows networking and Voip **What problems is 3CX solving and how is that benefiting you?** Remoting working has been a game changer. Ease of install with the web app has greatly improved onboarding. **Official Response from Tamara Naudi:** > Thank you for your feedback - we like to hear that 3CX was instrumental in working remotely ### 20. The Best PBX system I ever worked with **Rating:** 5.0/5.0 stars **Reviewed by:** Andrey A. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about 3CX?** Flexibility and cost, unified communication and complete control over your tel sys **What do you dislike about 3CX?** Not much to dislike really, for about 5 years I didn't faced any serious problems **What problems is 3CX solving and how is that benefiting you?** Connecting multiple remote offices using the bridging option and VPN in one global network. FQDN option where static IP is not an option is an absolute winner **Official Response from Tamara Naudi:** > Thank you for your feedback ### 21. Robust and scalable solution **Rating:** 4.5/5.0 stars **Reviewed by:** Eder F. | Gerente de TI, Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2020 **What do you like best about 3CX?** The 3CX solution perfectly met our company's needs. It is a robust and scalable solution and has all the features that the business needs to communicate. I recommend. **What do you dislike about 3CX?** Improve your computer's Softphone, because it have a confused interface **What problems is 3CX solving and how is that benefiting you?** Mobility, employee integration, internal and external telephone system reports and scalability with the cloud solution. ### 22. VoIP was complex at the time and 3CX did a phenomenal job in simplifying it version after version. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Import and Export | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about 3CX?** The ease of use, intuitive UI primarily. A clear indicative of a strong development, UX and testing team. A winning combo. **What do you dislike about 3CX?** In rare cases come more reporting feature would help. **Recommendations to others considering 3CX:** Take the trial, try the hosting version....sit back and enjoy the tool **What problems is 3CX solving and how is that benefiting you?** Unified communications is generally not a simple topic and 3CX is perfect to de-myth communications and telephony / voip complexity. The IT and Comms market were separate for decades. it is clearly the leader an bringing the two industries closer and opening new business and revenue streams. ### 23. 3CX - The best telephone system out there! Excellent VOIP functionalities. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael T. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2020 **What do you like best about 3CX?** Ease of use, user friendly, many options to choose from. Unlimited functionalities. **What do you dislike about 3CX?** Some features take time to be implemented, but overall, excellent support. **Recommendations to others considering 3CX:** Excellent VOIP solution. User friendly administration console. Affortable prices. **What problems is 3CX solving and how is that benefiting you?** Centralized console management. Excellent VOIP experience. User friendly mobile app and PC app. **Official Response from Tamara Naudi:** > Thank you for your review ### 24. Hard to fault anything about 3CX **Rating:** 5.0/5.0 stars **Reviewed by:** Paul R. | Head of Telecommunications, 3CX and VoIP, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2020 **What do you like best about 3CX?** It's rare that I ever have to answer the question "can 3CX do this?" with no. The software is incredibly flexible and can be tailored to fit any need small or large. It runs simply and easily in the cloud with very low resources. The standard web interface meets you 99% of your needs but if you need more the excellent Call Flow Designer is there to step in as well. Throw in a mobile app that actually works, very capable web conferencing and a constant approach to development and it's all you could ask for. I love that the hardware isn't proprietary and you can pick and choose from a very wide range of supported handsets or headsets at all price points. Oh, and a Standard 8 call licence for free! **What do you dislike about 3CX?** Sometimes the flexibility and multiple tailoring options make it not obvious which is the *best* way to get it to do what you need. Some interface choices can be a bit confusing but it rewards learning the ins and outs. Sometimes they change what's included in each licence tier but that seems to have settled down now. **Recommendations to others considering 3CX:** Try the trial! **What problems is 3CX solving and how is that benefiting you?** Solving phone system problems for companies of all sizes and shapes. Especially in the current remote working situation. Web chat to the phones system is also very handy. The cost benefits can't be underestimated. Compare it to the competition and you'll see gigantic software savings. ### 25. 3CX Review **Rating:** 5.0/5.0 stars **Reviewed by:** Elias N. | CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2020 **What do you like best about 3CX?** Its ease of use and administration. Easy for users and admins. Stability as well is a great plus **What do you dislike about 3CX?** Tha lack of some features like Callback on busy **Recommendations to others considering 3CX:** Value for Money!!! **What problems is 3CX solving and how is that benefiting you?** Price and complexity of additional modules as well as price of devices (great variety of supported devices) **Official Response from Tamara Naudi:** > Thank you for your feedback. Call back when busy is available. Please see here for more info: https://www.3cx.com/docs/blind-transfer-callback/ ### 26. 3CX titanium Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse V. | Consultant Telecom, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about 3CX?** With 3CX we gain in efficiency, thanks to the EXPRESS PBX solution we can deploy our servers quickly and securely **What do you dislike about 3CX?** pity not to have more CRM editor compatible with 3CX, some features are still missing such as the choice of ringtone from the user interface **What problems is 3CX solving and how is that benefiting you?** We can answer a different problem with 3CX, the main one being the multi site which is greatly simplified thanks to the SBC **Official Response from Tamara Naudi:** > Thank you for your feedback regarding CRM ### 27. Do yourself a favour and try 3CX **Rating:** 5.0/5.0 stars **Reviewed by:** Chris D. | Systems Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about 3CX?** Reliability, Flexibility, ease of use and pricing. **What do you dislike about 3CX?** HA is lacking and pricing/versions are becoming more complex. **What problems is 3CX solving and how is that benefiting you?** Concerns around managing or expanding our phone system (of +500 extensions, mobile clients, remote offices & hotdesking) has become a thing of the past. Our staff cave come to expect the user friendly customisable experience that we just were't able to achieve before deploying 3CX. **Official Response from Tamara Naudi:** > Thank you for your feedback. Much appreciated. ### 28. Easy implementation and simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Brett R. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about 3CX?** Accessible on mobile via the app, computer and phone and can use anywhere. Reporting and dashboards also really good. **What do you dislike about 3CX?** To date there are no major dislikes I have **Recommendations to others considering 3CX:** Ensure you have internet capabilities and IT infrastructure to ensure good call quality. Map out your plan well prior to implementation. **What problems is 3CX solving and how is that benefiting you?** Management of calls and missed calls. Management of staff and their behaviours. **Official Response from Tamara Naudi:** > Thank you for your review ### 29. Robust and Reliable VoIP Phone System for Businesses of All Sizes **Rating:** 4.5/5.0 stars **Reviewed by:** Nepal P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** 3CX regularly released improvements and bug fixes throughout the year. They are aware of business needs and have customized 3CX to address the communication needs of all types of businesses. 3CX provides a free license to try their product and they do not limit the number of extensions in the trial license or any of their license models. The ability to setup and use 3CX with popular cloud hosting services such as Azure and AWS are a huge bonus since we have mobile work forces who need to be connected to a single PBX. **What do you dislike about 3CX?** 3CX is sometimes slow to adopt traditional key system PBX features that end-users are accustomed to using in their older PBX systems. As such, there are certain work-arounds that must be done to bridge the feature gap for the end-users. **Recommendations to others considering 3CX:** n/a **What problems is 3CX solving and how is that benefiting you?** With a mobile workforce it is key to have a single PBX that can reach all employees. 3CX's ability to install on cloud hosting providers has helped solve the issue of mobile offices and roaming employees. We can place desk phones in any location with an Internet connection or the employees can use the web client or smartphone apps. ### 30. 3CX Flexible, affordable, robust **Rating:** 5.0/5.0 stars **Reviewed by:** Willis R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** We reviewed several systems and 3cx was most cost-effective and best "bang for the buck". Many other systems you had to pay extra for the really nice features that are all built into the Enterprise edition of 3cx. We implemented over 200 phones and around 30 PA speakers and intercoms at a cost that was less than 1/3 of some of the competitors. The features of 3cx are pretty impressive. Web browser-based access, Android and IOS apps, Web conferencing, fairly simple management interface, simple phone provisioning, advanced call management, flexible digital receptionist options, wide VoIP phone compatibility make for a really good phone system. We tested for over a year before implementing, and are happy we did. **What do you dislike about 3CX?** Management interface in some areas does not easily allow some advanced configuration. One example is the BLF setup on extensions. It is not visual, but rather a numbered list. This can be a pain to manage when you have extensions with phones that have sidecars. You have to calculate the number of locations on the phone and sidecar to know where exactly the entry will be placed (for example, you have to know what entry number the phone spills over to the sidecar at). These have not been major for us, areas we would like to see improved. **Recommendations to others considering 3CX:** Give it a try. It will run on a reasonably sized desktop (I used an i5 desktop with 16Gb of RAM) for a pilot, and there are free fully functional trials out there to download. It is relatively easy to install on a smaller scale. I installed a test instance to evaluate myself. If you are in IT or have a technical background, you should be able to get 3cx up and running on a small scale to test. The online help and community is very good and will get you through most all issues. We used a reseller to do our main implementation because of size, but after the pilot project, I was able to do quite a bit myself on our production implementation. You can also find relatively cheap VoIP phones out there for testing (we use Yealink phones). **What problems is 3CX solving and how is that benefiting you?** 3cx has been great for our users working from home. With the smartphone apps and web-based access portal, our telecommuters can pick up ad make calls on their 3cx extension from anywhere, just as if they were sitting at their desk. This includes conferencing (both audio and video), voicemail notifications and even paging. We can manage all of these features and active calls easily from an admin console. Our sales organization can easily manage and get reports on call center activity, giving us the ability to tweak the number or mix of customer service/sales representatives to meet customer needs. ### 31. 3CX **Rating:** 5.0/5.0 stars **Reviewed by:** Cayl S. | Manager of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** Setup was straight forward and easy to get going. Phone auto provisioning made setting up new extension a breeze. The licensed version was free for a year giving us plenty of time to have a real production setup to evaluate and tweak to our needs. We love the 3CX app for smartphones. **What do you dislike about 3CX?** When support was needed, it seemed to difficult to actually talk to someone. However, the support community on the 3CX website was very helpful. Upgrading from to Version 16 from 15 was clumsy. **Recommendations to others considering 3CX:** Take the plunge! It has been nothing but a win for our school **What problems is 3CX solving and how is that benefiting you?** We needed a better way to communicate with classrooms. Teachers needed a way to have a private conversation with the school office or parents. The phone bill using old analog lines was too high. We were able to put a phone in every classroom using the existing data network. Using SIP trunking, our phone bill is now 70% less than what it used to be. ### 32. 3cx as a unified communication solution for small buisinesses **Rating:** 4.0/5.0 stars **Reviewed by:** Paul H. | Systems Integrator/System Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** The webmeeting feature is easy and robust. You can do ad-hoc presentations or schedule meetings. You can share content, support staff can use the remote control features to assist others. It's a powerful and useful tool. Also the reporting feature looks very professional. **What do you dislike about 3CX?** The softphone is not the best software-wise. There are 2 versions of the softphone that I have used and they seem to be solid with a few clunky aspects to them. I feel like this will improve over time. The apps for iphone and android are excellent however. I would also like to see more support for desk phones, we were able to get older phones to work with the system by changing the firmware. Another feature we would like to see is support for H.323 conferencing systems. It's disappointing to not be able to add video conferencing room systems to video calls. **Recommendations to others considering 3CX:** I recommend this product if you have mobile staff and need to be in contact. The suite of software that comes with this product for the price point is outstanding. The product is very easy to implement and the support community is helpful and responsive to questions. The administration of this product is also very simple compared to older phone systems. **What problems is 3CX solving and how is that benefiting you?** Our company uses an ancient phone system, which has end of life hardware, and software mostly. While the 3cx does not cleanly integrate with our current system it can be used as a workaround for a lot of things. For example, the softphones that work with our old system require licenses, and with the software being end of life there is no way to support the system when it fails. The softphone with 3cx has a robust set of features and it does many more things without needing additional licensing. It's been a great replacement so far. ### 33. Ease of Deployment **Rating:** 5.0/5.0 stars **Reviewed by:** Corbin D. | Technical Sales Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** 3CX is simple to configure and easy to use. The user interface makes it straightforward and simple whilst still being powerful. We've been deploying 3CX for our customer base for some time now and it's impressive with the variety of ways you can configure it. 3CX's support team are also very knowledgeable and happy to assist. Makes remote working a breeze.. **What do you dislike about 3CX?** Reporting suite doesn't meet all customers requirements and could do with some improvements to better suit contact centres. **Recommendations to others considering 3CX:** Great for ease of use. There are a few 3rd parties that do integrations with their own software to leverage the offering although they can be expensive. Often if you not sure on how to do something 3CX will be able to guide you through the process. **What problems is 3CX solving and how is that benefiting you?** 3CX allows for remote working as a standard offering over a secure communication with the server. The presence information available through the web client and soft phone applications really does make working with multiple staff in remote offices far easier. ### 34. A comprehensive and easy to use VoIP platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Noah B. | System Administrator and VoIP Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** 3CX makes it easy to rapidly deploy PBXs. It is easy for both technical staff and users to understand and is very feature rich. Getting non-technical staff on softphones is a breeze, and configuring new phones and extensions is about as easy as it can be. Update schedules frequently enable new functionality or improve upon existing functionality which is nice as well. Overall, I am very happy with the solution. **What do you dislike about 3CX?** Working with the 3CX support team is challenging and usually not helpful. If you run into problems, you are usually further ahead to figure it out yourself than to engage 3CX support. Migrating from Mitel systems can also be a but of a challenge since Mitel offers some more advanced functionality that 3CX doesn't currently support. Bulk changes such as changing phone templates is also a pain, but can be automated with their API. **Recommendations to others considering 3CX:** 3CX is an easy to use, and fast to implement cloud-hostable PBX. Out of all of the VoIP platforms I have worked with, 3CX is the easiest and most feature rich. If you aren't sure, use a 3CX trial key and go from there! **What problems is 3CX solving and how is that benefiting you?** Right now, the biggest challenge we have faced is the mass migration to work-from-home as a result of COVID-19. 3CX made this challenge significantly easier by being able to cloud host the PBX, and by providing web meeting functionality. ### 35. A great tool to manage your Corporate phone system **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan B. | Directeur Technologies de l'Information, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** Innovations are happening all the time with 3CX. The interface is fluid and easy to use. A lot of features are available, including 3CX Web Meeting and more. A lot of phone manufacturers are supported and this makes the software highly flexible. **What do you dislike about 3CX?** Mainly the lack of support that isn't coming by default with the perpetual license. We find that having to customize our phones template everytime we update the system is not optimal for us. Nothing to dislike since the software perfectly answers our need. **Recommendations to others considering 3CX:** Take your time to go through the entire documentation and best practices to get your environment configured the best possible way. Use the community to browse through already reported issue and get help on the knowledge base. **What problems is 3CX solving and how is that benefiting you?** Addressing the need of managing our own PBX over IP and the flexibility to interact with different manufacturers and remote users. We had to address a change of old PBX system and 3CX perfectly answered the need. ### 36. Robust and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Kat W. | VoIP Engineer/Telecom Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** 3CX is feature rich and well rounded as a phone system. **What do you dislike about 3CX?** I do not like the fact that admin rights are either all or none. There needs to be a way you can select what admin rights an extension has. Admins should also be able to see other admins, although I understand the reasons why you cannot. As robust as 3CX is, it falls short where admin rights are assigned. **Recommendations to others considering 3CX:** 3CX is a well rounded phone system that offers web meetings, video conferencing, queueing and much more. If you're looking for a system that will exceed your expectations, 3CX is the platform you want to use. Combine 3CX with an experienced VoIP partner and you will not regret your decision to do so. **What problems is 3CX solving and how is that benefiting you?** Regardless of customer size, 3CX has a solution for any business model. 3CX integrates well with Salesforce and others like it, which makes it an easy sell to customers wanting these features. ### 37. Cost effective, simple and feature rich **Rating:** 5.0/5.0 stars **Reviewed by:** David D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2020 **What do you like best about 3CX?** Forum and support documentation are the most useful **What do you dislike about 3CX?** Specific features are not available yet on the current version, and it is a matter of waiting for their development team to greenlight the upvoted feature requests **What problems is 3CX solving and how is that benefiting you?** Solving the issue of insanely high phone bills from the top 4 Teclo providers Solving the issue of removing physical hardware **Official Response from Tamara Naudi:** > Thank you for your review. Update 7 will have loads of exciting new features - out soon. ### 38. It revolutionized our PBX **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about 3CX?** the multiple solutions for routing calls **What do you dislike about 3CX?** nothing, it really has everything a company needs **Recommendations to others considering 3CX:** If you need to switch to a new pbx, and switch from old generation phones to voip phones, this is the best solution for completeness of features, ease of use and reliability and robustness of the platform. **What problems is 3CX solving and how is that benefiting you?** The speed of setting up a VOIP phone The speed and simplicity in configuring trunks. Compatibility with many brands of voip teleophone **Official Response from Tamara Naudi:** > Thank you for your feedback ### 39. All in One and Flexible **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Import and Export | Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about 3CX?** Easy to Manage with lots of features available at no additional cost. **What do you dislike about 3CX?** Everytime they release new updated version some of the great features becomes more complex or removed. **Recommendations to others considering 3CX:** If you are looking to more features that can be possible with a IP PBX Facility with Cost Effective and Flexibility, you should try 3CX. **What problems is 3CX solving and how is that benefiting you?** We able to manage to re-route calls on the right gateways, in the end it reduce our Telecommunication COST. **Official Response from Tamara Naudi:** > Thank you for your feedback ### 40. Super Software **Rating:** 4.5/5.0 stars **Reviewed by:** jason k. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about 3CX?** Very easy to use and very easy to administer **What do you dislike about 3CX?** we had a few issues with it installed on linux operating system,resolved by moving to windows server. **Recommendations to others considering 3CX:** spend a little time configuring at the outset, install on windows server not linux **What problems is 3CX solving and how is that benefiting you?** alot of employees working from home, more visibility, easier programming, mobile users, easy bespoke messaging **Official Response from Tamara Naudi:** > Thank you for your feedback, we are sorry to hear you had issues installing on Linux ### 41. Software of unbeatable conditions. **Rating:** 4.5/5.0 stars **Reviewed by:** Jane M. | Training Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2020 **What do you like best about 3CX?** The access and volume management reform provided with its data coding guarantees to maintain an optimal support and content sharing, adding more properties to your system, integrating second and third management speakers for audio calls collections, fins and monitoring status tracking notifications, which will be in charge of maintaining the management ratio and the operability of your software in the best conditions, innovating by the branching it uses and the communication sustainability that users can have with your platform. **What do you dislike about 3CX?** The functionality of your integrated audio system and the detection of coded actions based on the communication area is affected because many users do not have full knowledge of the options of your control panel, due to a lack of clear knowledge of the use that each function of the software can have, keeping out of reach of many customers certain options of your platform, which can end up with many doubts and problems found within your organization. **Recommendations to others considering 3CX:** The practicality of its interface, and the corporate development that frames the most resulting qualities of 3CX can give life to every action performed by its team, to promote strong communications, innovative, enabling and understandable to any user who uses the management in telecommunications that can offer this software, being the leader in its category to take control of the audible and textual connections in the information part of the company, being part of the organizational development of the corporation. **What problems is 3CX solving and how is that benefiting you?** By prioritizing my networks and digital communications, I can link and stably unify an automatic sequence, which comes directly from the 3CX factory base, single platform, compatible and sustainable to suit companies of any size, having the capacity well given and worked, to run on individual needs as collective of an organization, standardizing their functions and improving the acceptance of their call centers remote access conditions, video chat, management of real-time meetings and operational support, to introduce a modest standard of openness of activities. ### 42. affordable phone system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about 3CX?** Flexible, Affordable and Stable. These are all I feeling while using 3cx system. **What do you dislike about 3CX?** The greeting voice is not easy to handle. I can put multiple music and voice in a playlist then assign to greeting voice. But if I have other voice need to play like call back service reminding, that will play 2 voices at same time. **What problems is 3CX solving and how is that benefiting you?** it is flexible when adding more extension. Just need to monitor the sim call and find out how many sim call capacity we need, then no other thing I need to worry. **Official Response from Tamara Naudi:** > Thank you for your feedback. Digital Receptionists and Queues both offer the ability to select a different WAV file or Playlist that is separate from the Global Music on Hold of the system. This should give some flexibility to play different prompts and messages depending on the case. ### 43. best pbx softsuite for small and medium bussiness **Rating:** 5.0/5.0 stars **Reviewed by:** Leandro C. | Head of Internet of Things and Infrastructure, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about 3CX?** resources with WEBRTC and ready for new clients **What do you dislike about 3CX?** audio quality for IVR , its poor when i try to use music **What problems is 3CX solving and how is that benefiting you?** integration with mobility and internet outside from company ### 44. 3cx is very good products of Unified communication. **Rating:** 5.0/5.0 stars **Reviewed by:** WonSuk C. | Tech&Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about 3CX?** Quick, Easy configuration. User friendliness **What do you dislike about 3CX?** Not support Korean. Call center application interworking support is weak. (I wish, support like Genesys API) **What problems is 3CX solving and how is that benefiting you?** 3cx has almost feature for Enterprise's communication devices. ### 45. Easy to set up and go for in building or remote work! **Rating:** 5.0/5.0 stars **Reviewed by:** Eric B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2020 **What do you like best about 3CX?** I like the ease of use and the no hassle SIP forking so if I’m on a call at my desk and need to go somewhere I can continue the call right on my cellphone! **What do you dislike about 3CX?** Some of the things that the system thinks are errors are actually false positives. Downsides would be if you are in poor cellular or wifi or have a very crowded internet connection you will have problems **What problems is 3CX solving and how is that benefiting you?** Our landline pbx died so we needed a quick affordable solution, this company saved our business **Official Response from Tamara Naudi:** > Thank you for your feedback. How great to hear that 3CX "saved your business" ### 46. 3CX saves you money, is easy to install and gives you time for othe important thinks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2020 **What do you like best about 3CX?** 3CX is cost-efficient telephony solution with modern modules like webmeeting and mobile app. It is easy to install and is working reliable since 3 years. The software is indipendent from any hardware, so you have the free choice of server hardware and telephones. We are using 3CX with 70 Yealink T46 telephones in our main office. During the corona pandemic the mobil features webmeeting and the android/iphone clients helping us to commuicate without any borders. **What do you dislike about 3CX?** Technical Support could be better. As an direct customer of 3CX you can buy support tickets or you can use the community forum. **What problems is 3CX solving and how is that benefiting you?** We are able to use a SIP-Trunk for VOIP. We can commicate from home office or on business trips like we are at the main office. **Official Response from Tamara Naudi:** > Thank you for your feedback. We are thrilled to hear that it has helped you work remotely during the pandemic ### 47. I love 3cx and here's why **Rating:** 4.0/5.0 stars **Reviewed by:** Clint R. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** It has tons of features. Easy to set up and maintain. Not buggy like Asterisk and others. Best of all is pricing is affordable. **What do you dislike about 3CX?** Their live support options have room for improvement but seems to be getting better. The good news is 3cx rarely if ever has bugs so you dont have to worry too much about this. **Recommendations to others considering 3CX:** Compare the price. 3cx bases pricing based on max simultaneous phone conversations which makes the pricing unbeatable. **What problems is 3CX solving and how is that benefiting you?** 3cx lowers our overall cost and helps with call flow for our small call center. Being closed based helps a ton too since we have phones all over the country. Mobile app works just like a SIP desk phone which has come in handy since we have so many that are working from home right now in light of the Corona-virus. ### 48. Best pbx in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Nicola Simone T. | Consulente, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about 3CX?** Ability to set multiple devices with the same extension. Webmeeting to make video conferences... **What do you dislike about 3CX?** Poor provisioable hardware phones. Only a few brands **What problems is 3CX solving and how is that benefiting you?** Roi in less than 3 months **Official Response from Tamara Naudi:** > Thank you for your feedback. We will look into supporting more phones ### 49. Best Phonesystem there is **Rating:** 4.5/5.0 stars **Reviewed by:** Laurens v. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about 3CX?** lots of options, great mobile app, easy to manage **What do you dislike about 3CX?** seting up simple caller routing to other phone numbers by app **Recommendations to others considering 3CX:** try it, best phone systems **What problems is 3CX solving and how is that benefiting you?** online phonebook hotdesking ### 50. Modern PBX for your needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about 3CX?** Friendly UI, modern tooling, useful features like mobile apps, videoconferences. All you need to run your voice communications and provide high quality service for agile businesses. **What do you dislike about 3CX?** Sometimes it is hard to configure the complicated settings. **Recommendations to others considering 3CX:** take into your consideration when you choose PBX for your company! **What problems is 3CX solving and how is that benefiting you?** Headquarters communications during Covid-19 lockdowns, employees used mobile applications with no obstacles. Easy to use and likely to have. ## 3CX Discussions - [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote - [Arabic Support !?](https://www.g2.com/discussions/arabic-support) - 1 comment, 1 upvote - [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) - 2 comments, 1 upvote - [Teams integration](https://www.g2.com/discussions/34346-teams-integration) - 1 comment, 1 upvote - [Turkish language support](https://www.g2.com/discussions/34274-turkish-language-support) - 1 comment, 1 upvote - [View 3CX pricing details and edition comparison](https://www.g2.com/products/3cx/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-06-23+01%3A38%3A25+-0500&secure%5Bsession_id%5D=a93c923c-0d77-439a-a46b-85e74bbb610f&secure%5Btoken%5D=919e404b6a154ea992c9726130add876355a810652ab17b33492b76c72371c65&format=llm_user) ## 3CX Integrations - [1CRM](https://www.g2.com/products/1crm/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AMS](https://www.g2.com/products/ams-ams/reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) - [Cargas Energy](https://www.g2.com/products/cargas-energy/reviews) - [ConnectWise Automate](https://www.g2.com/products/connectwise-automate/reviews) - [Dynamics 365 Marketing](https://www.g2.com/products/dynamics-365-marketing/reviews) - [Fidelio](https://www.g2.com/products/fidelio-by-commsoft-technologies-fidelio/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - [Freshworks](https://www.g2.com/products/freshworks/reviews) - [Google BigQuery Data Transfer Service](https://www.g2.com/products/google-bigquery-data-transfer-service/reviews) - [Google Cloud](https://www.g2.com/products/google-cloud/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jetpack](https://www.g2.com/products/jetpack-jetpack/reviews) - [Kommo](https://www.g2.com/products/kommo/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MongoDB](https://www.g2.com/products/mongodb/reviews) - [MySQL](https://www.g2.com/products/mysql/reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) - [OpenAI Whisper](https://www.g2.com/products/openai-whisper/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [PostgreSQL](https://www.g2.com/products/postgresql/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Text Request](https://www.g2.com/products/text-request/reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## 3CX Features **Channels** - Voice - Web Chat - Mobile SMS **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Communication** - Pop-up Chat - Notifications - In-App Messaging **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance ** Internal Use** - Customization - Conversation Archiving - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing ## Top 3CX Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,534 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,461 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,342 reviews)