vcita Reviews & Product Details

Vcita has been one of the best decisions our service has made since we launched two years ago. We originally used a CRM through another provider but found this to be clunky, prone to glitches and updates eroding our settings without notice, and over-priced.

Vcita on the other hand has been fully customisable for our needs, is fast to load with a refined and easy to use GUI. Training staff on its use has been easy and we're able to fully manage the IT / administration of it in-house. Our clients feedback has been positive and it has revolutionised our operating model, saving our team time and reducing admin costs massively. Review collected by and hosted on G2.com.

It occasionally has technical glitches, however customer support are fast to respond and provide a personalised service. Review collected by and hosted on G2.com.

vCita is the reason I was able to start my small business, and the reason it has grown to be the successful business it is today. vCita makes it so easy for my clients to book, and so easy to keep my busy schedule efficient and effective. Review collected by and hosted on G2.com.

I honestly have no complaints. Great customer service makes vCita a great business solution. Review collected by and hosted on G2.com.

I like that vcita lets me use it both for one-on-one clients and for groups. It helps me stay organized and easily lets me send information to both clients and groups. The initial setup was easy, I'd rate it a four out of five. Review collected by and hosted on G2.com.

I wish that I could do a partial refund. They only let me do full refunds, but sometimes a partial refund is needed. Review collected by and hosted on G2.com.

It is very user friendly and the support staff are very helpful. It daily makes running my business efficient and accurate. Review collected by and hosted on G2.com.

I am not using all of the options yet, There is a lot of ptions tht don't apply for my business but I will need to time to figure all that out. Review collected by and hosted on G2.com.

As someone who wears a lot of hats running my business, it’s incredibly helpful to have scheduling, client management, billing, and marketing tools all in one place. The new AI features have honestly surprised me with how intuitive they are, I love how they suggest replies and help me quickly write engaging marketing content. Review collected by and hosted on G2.com.

Sometimes the reporting features load slower than I'd prefer, especially when I'm trying to quickly check something between meetings. It's nothing major, but quicker load times would definitely improve my day-to-day experience. Review collected by and hosted on G2.com.

I have used this solution for a number of customers and found it simple for the clients to use as a CRM for estimating and communications. Review collected by and hosted on G2.com.

When doing a deeper dive to set up marketing templates, realised you have to pay even more to simply adjust your templates !! A big mis sell to me also using Zapier to drag information into the platform did not work, so issues in pushing the correct data you want for your clients in the solution and was unable to resolve, with both parties blaming each other. Review collected by and hosted on G2.com.

Very easy to configure and a very friendly team to clarify any queries I had.

The level of customisation for my business in what regards services, it's soooo flexible.

The fact that I can connect it with Office365

Multiple online payment options for my clients

Widget to set on my own website

Customer Portal and Chat feature

Option to select other languages than english

Customisation of every notification

Automates most of my business daily tasks

Support team is great! Review collected by and hosted on G2.com.

Nothing, but I'd love the option to allow multiple languages to be set in parallel

Would also like to have the possibility to generate invoices for already paid services, for tax purposes. Review collected by and hosted on G2.com.

It has ability to add on apps or link apps but its a CRM, you can send estimates for approval require deposit that customers pay online when they approve your contract and make the up front payment, and then you create an invoice from that approved estimate, and send it with attachments, customers can book services online on your website, and it creates a cuatomer portal where they see your correspondance and download any documents pay their bill, and all thos can be found when you add it to your website it creates a little pop up on screen asking what they would likw to do, call you, message book service download document, all set up pretty easy and the booked servi es can sent directly to your google calendar so you dont miss appointment s and if payment is required foe the appointment it allows the customer to pay up front. It can sync w quickbooks and other apps you may use in your business. Review collected by and hosted on G2.com.

Theres a limit to the amount of documents you can upload, because i liked to send pics with every estimate or invoice id add after pics and warranty info. But once you reach a limit is very hard to delete old uploaded documents and they want you to upgrade your service to by $50 a month when you can simply email these documents, but then theyre not tracked in your messages or available theu your customer portal. Review collected by and hosted on G2.com.

Vcita has been an effective partner in the growth of our company. It has helped us automate our processes by allowing the team to focus on specific tasks while the software supports the administrative processes. One of the areas in which it has helped us the most is finance. We can now better track payments and deposits from our customers. Review collected by and hosted on G2.com.

So far we have had no problems with this system Review collected by and hosted on G2.com.

The scehduling widget for the website integrated with the backend makes the process of singning up customers easy and. It looks very professional to the clients and its is very easy to use on my end. Review collected by and hosted on G2.com.

The lack of integration with Google Business profile, I can't sell downloadable items or allow users to signup to a subscription, instead I have to create it manually. Review collected by and hosted on G2.com.