Launch27 Reviews & Product Details

I like this software so much because it allows me to have a central hub from which to direct my company, there are so many functions integrated in the program that I could eliminate, combine other programs in an inclusive platform that is combined with the optional mobile application to facilitate the functionality . In general Launch27 really improves the daily operation of my company, it is also designed for specific industries so it has the integrated functions designed for those industries. And if the software lacks something and the community requests it then there is a clear process of requesting characteristics that the company, continues to save time and efficiency to have everything in a central location but also in the cloud so that I can access any place I am able to automate so many tasks, which allows me to devote more time to growth or simply to have more free time in general. Review collected by and hosted on G2.com.

You could say that there are some peculiarities and oddities within the mobile site, but there is nothing that the precision of a small finger can handle, there are some subtle programming things that I wish would be a little more customizable but are really specific to my business and I understand, due to the incredible development team it is entirely possible that these things can be added in the future. Even if you have any questions no matter how stupid they may seem the support is there for you, if you have a highly technical question about your API or anything else technical you will get a clear answer. In addition, the software works exactly as planned and has always been done since the first day, but there are times when something may be a little confusing or a new feature may not work as I originally thought. In all my months of use of the service there has not been a single time when I requested help that I did not receive. Review collected by and hosted on G2.com.

This tool allows you to control and manage different from your system, creating a work chronogram, based on previously programmed reservations, it is ideal to create a working path for our employees, managing to program the different tasks that must be carried out, daily in our facilities, so you can schedule specific work days for certain types of tasks, where you can determine the main characteristics and tasks to be developed, with this type of system based on reserves, we can give our clients in our hotel,

a tool so that can request a specific type of work in an automatic way, without needing to communicate with the reception, which allows clients to have a greater freedom in their stay, also pay for the means they want, and have their service at the moment they want it. Review collected by and hosted on G2.com.

It has been a quite complex process to implement this system in our establishment, the idea of automating all the types of services of our hotel, through a tool that is based on a reservation system, is an idea, very good, but the implementation of its, has not been easy, we are currently in the development of this system, and we have adopted an average of 60% of our tasks, automated in this system, control all these services from this platform, it is not something as simple as we thought at the beginning. Review collected by and hosted on G2.com.

Launch27 makes operating a service-based business 100X easier. They've created an automated platform that is optimized for cleaning/housekeeping services, but customizable to many other service industries. They offer tools like an automated email system, simple customer management, mobile app, customizable booking form, online login system specific to your business. Their customer service always seems to respond in a prompt and kind manner. Review collected by and hosted on G2.com.

The automated email customizer is pretty limited. They do offer the option of inputting your own code for a custom email; however, the email system edits the code that you place into the editor. Overall, would love to see an overhaul to make that editor more complete. Review collected by and hosted on G2.com.

Things I like best about Launch27:

- Time it takes customer support to respond

- They are always improving the service

- Simple to use (after you play around with it a good amount)

- The Launch27 admins email you frequently with useful information and relevant success tips Review collected by and hosted on G2.com.

Things I dislike are:

- Too many broken/unfinished pieces of the service

- Very important fixes that my team needs done get shafted to a website where 100's of requests are submitted and you just have to deal with it

- Over priced Review collected by and hosted on G2.com.

The automation of several day-to-day tasks that we were doing manually was worth switching to L27 alone. From follow up emails to reminders, L27 has allowed us to focus on growing the business and not just running it. They are constantly improving it's offering, updating features, and making sure that we're taking advantage of everything it has to offer. Customer support is always quick and helpful and the team is always interested in feedback and ideas. Review collected by and hosted on G2.com.

I'd like to see some improvements in the referral engine, but overall there aren't any "dislikes". I'd also like to see more added to the email offering, but I've already been told that this is something on it's way. Review collected by and hosted on G2.com.

I love how simple and easy it is to use. I was up and running with the system within minutes of using their trial and by the time the trial expired and I purchased the product I had managed to get everything sorted ready to use. It integrates seamlessly with my website and with a little custom CSS it fits beautifully. In all honestly we expect that this software will be the crux of our business allowing us to stand out above competition in the area we operate Review collected by and hosted on G2.com.

If anything, the price increase for the for the higher packages is a little off putting given that you don't get as much in addition for a quite steep price jump. Definitely something I will be using later on in the life time of the business once we have decided it is the right time to expand into other areas in the country but off putting for a new business that has no choice but to start off small.

I would also like to see updated guides for setting up the custom CSS as, although Launch27 offer this as an additional service, I have the skill to do it myself and wouldn't pay for them to do it on my behalf. Because of the lacking guidelines it took a lot of necessary work on my part to work out which codes would work in order to change certain areas of CSS. if I had any recommendation for Launch27 it would be to improve these help files and guidelines so that many of the frequently asked questions can be solved easily as I know many of mine had to be answered directly by their staff or by other uses of their software on their facebook group. Review collected by and hosted on G2.com.

Launch27 has all the features you would want to help schedule appointments, booking clients (via their form) and charge for your services. Review collected by and hosted on G2.com.

It's honestly the best platform out there. I don't have any strong dislikes. Sometimes the platform is down because of maintenance but those instances are never really an issue. Review collected by and hosted on G2.com.

Easy usability and great support network, the software basically does a lot of the jobs the I would usually give to someone else to do, saving me a lot of time and money! I don't need to worry so much about scheduling and customer details as they are all stored on the system which is linked with my website. It also allows me to run reports which gives me an insight to what months i did great and how i can then improve my performance in other months. Review collected by and hosted on G2.com.

There are support groups online but if i need to find something out straight away it takes a while for me to get an answer, it would be good to have a contact that i could instantly be in contact with. Review collected by and hosted on G2.com.

I love the booking form. Great user interface and the additional tips & tricks to build a local service business online. Review collected by and hosted on G2.com.

I run a laundry valet service and often feel stuck with their service because it’s not on their mind to service my kind of business. They started as a housekeeping company, and even though when I found it they had listed laundry service on their website as one of their viable businesses to work with the software. New developments are al geared towards their bulk of users which is housecleaning companies. I feel not being valued as a customer and am looking for a solution that grows with my company atm Review collected by and hosted on G2.com.

What I liked the most is that from the start it has been easy to get up and running. The upfront sales and getting started is very painless and fairly easy to get install and turn on and begin processing customers. Review collected by and hosted on G2.com.

The pace of fixing problems, bugs, feature updates, and community requests is painfully slow. I love the company and as I suspect most of the community does, wish they would just try and have a regular monthly cadence to releases (less big updates, and lots of small ones). Then maybe a major update every 12 mos.

The second kind of major thing I don't like is that we can only accept Stripe. The Stripe service is slow to pay me and often times I am out of pocket (paying my employees) for days or up to a week before I get paid for jobs that have been booked, completed, and paid via Stripe. I would appreciate SQUARE and others to be supported at some point. Review collected by and hosted on G2.com.