Sinch MessageMedia Reviews & Product Details

I have been using Sinch MessageMedia for about 6 years, primarily for Email to SMS, which I find incredibly useful. The setup process was remarkably easy, which was facilitated by the helpful support from the account manager. Moreover, Joyce Anne Marasigan from the support team was exceptionally helpful, addressing my inquiries and resolving my issues efficiently. The service is in demand, making it an easy product to sell, which benefits my business greatly. Review collected by and hosted on G2.com.

I find the absence of support for an Authenticator app for 2FA somewhat concerning, as implementing it would enhance user security. Review collected by and hosted on G2.com.

Quickly attend on the matters raised to them. And staff is more friendly. Review collected by and hosted on G2.com.

No contact phone number. I saw that email is the only option to contact them. Review collected by and hosted on G2.com.

The platform is user-friendly and easy to use, with a straightforward interface that makes it simple to navigate. Review collected by and hosted on G2.com.

I’ve only just started using it, so I can’t comment on any dislikes yet. Review collected by and hosted on G2.com.

I really appreciate the help and support I received, which was instrumental in solving my issue with Sinch MessageMedia. The assistance provided was evidently effective, earning a favorable five-star rating from me. I find Sinch MessageMedia particularly valuable for enhancing my connectivity with clients, making interactions smoother and more efficient. Review collected by and hosted on G2.com.

NA Review collected by and hosted on G2.com.

Agents are easy to talk to. I always get the help I need every time I contact their Help Desk. Review collected by and hosted on G2.com.

None. All is good. No issues with the tool. Review collected by and hosted on G2.com.

The product is easy to use and the support was quick Review collected by and hosted on G2.com.

Nothing that I can think of, everything worked out as expected Review collected by and hosted on G2.com.

Sinch MessageMedia has made it possible for our entire staff to communicate directly with our clients via SMS from a unified inbox, AND have SMS communication automatically populate on our client profiles within Zoho CRM. The sales and service staff have been very supportive and wonderful to work with as well. The onboarding process made it a breeze to implement, and using MessageMedia is super easy from the portal AND through our CRM extension. Review collected by and hosted on G2.com.

I wish notifications were a bit more streamlined. We've worked out some email notifications but haven't yet been able to configure notifcations through the CRM extension as I'd like. Review collected by and hosted on G2.com.

I really liked that MessageMedia would send me an email when I got a text. Less messages were missed! Review collected by and hosted on G2.com.

Occasionally, if someone texted twice within a certain time frame, I wouldn't get that email, which I had come quite reliant on. I wish the integration with HubSpot was a little better. Review collected by and hosted on G2.com.

Zoho CRM integration - I love that it is fully embedded into Zoho! Review collected by and hosted on G2.com.

Nothing yet! We are new and so far it's been a great experience. Our first called with Racheal Rhee was pleasant and informative. Thank you, Racheal! Review collected by and hosted on G2.com.

I do not like anything about the company I used a company that they bought out and was switched to them Review collected by and hosted on G2.com.

Their customer service is terrible, and they take away alloted number of texts for your account even if they failed to send. So you can end up spending hundreds of dollars and not have any texts go out then when you call to ask them to reinstate they tell you they'll do it. Someone will call you back and they never do! Review collected by and hosted on G2.com.