# GoTo Webinar Reviews **Vendor:** GoTo **Category:** [Webinar Platforms](https://www.g2.com/categories/webinar) **Average Rating:** 4.2/5.0 **Total Reviews:** 803 ## About GoTo Webinar GoTo Webinar is trusted by more customers than any other online webinar solution and powers millions of webinars each year. Whether you use webinars for marketing, training, or corporate communications, GoTo Webinar puts the fun back into webinars with reliable technology that’s super simple to use. Get the features, integrations and analytics you need to engage your audience and make personal connections that drive your business. ## GoTo Webinar Pros & Cons **What users like:** - Users appreciate the **ease of use** of GoTo Webinar, making setup and participation straightforward for everyone. (3 reviews) - Users value the **easy setup and management** of GoTo Webinar, ensuring smooth experiences for large audiences. (3 reviews) - Users find the **easy setup** of GoTo Webinar helps streamline their webinar management and enhances audience participation. (2 reviews) - Users value the **tracking features** of GoTo Webinar, finding report generation simple and audience access seamless. (2 reviews) - Users enjoy the **access ease** of GoTo Webinar, enabling hassle-free entry for participants without complicated downloads. (1 reviews) - Attendee Management (1 reviews) - Users value the **easy data management** of GoTo Webinar, making webinar organization and report pulling straightforward. (1 reviews) - Easy Access (1 reviews) - Event Management (1 reviews) - Experience (1 reviews) **What users dislike:** - Users express frustration with the **limited features** of GoTo Webinar, finding it basic and lacking customization options. (3 reviews) - Users find **limited flexibility** in GoTo Webinar, often facing issues with customization and integration options. (3 reviews) - Users express concerns over the **lack of features** in GoTo Webinar, impacting functionality and user satisfaction. (3 reviews) - Users find GoTo Webinar **expensive** , with pricing challenges affecting small users and limited functionality hindering experience. (2 reviews) - Users express frustration with **webinar issues** in GoTo Webinar, impacting functionality and overall user experience significantly. (2 reviews) - Users find **access limitations** frustrating, including app downloads and high costs for smaller users. (1 reviews) - Users find the **mandatory app download** inconvenient, hindering accessibility and overall user experience. (1 reviews) - Users face significant **audio issues** with GoTo Webinar, causing frustration and impacting the overall webinar experience. (1 reviews) - Users report frequent **call issues** with GoTo Webinar, leading to frustration and reduced participation in their events. (1 reviews) - Complex Backend (1 reviews) ## GoTo Webinar Reviews ### 1. Effortless Webinars, Powerful Marketing Tool **Rating:** 4.5/5.0 stars **Reviewed by:** James C. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about GoTo Webinar?** I like that GoTo Webinar is very easy to set up, which simplifies our process of hosting webinars to build our clientele. I appreciate how easy it is to track registrants and attendees, and the ability to customize the messaging and questions on the forms is really useful. It's valuable for us to see who attends our webinars so we can do further marketing to them. I also think GoTo Webinar serves our purposes much better compared to Zoom, which our CEO did not have a good experience with. **What do you dislike about GoTo Webinar?** It would be nice if it could send SMS reminders as well as emails. **What problems is GoTo Webinar solving and how is that benefiting you?** I use GoTo Webinar to host webinars, manage reminders, and follow-ups. It's easy to set up and customize, helping us track registrants and attendees, allowing for targeted marketing. ### 2. Intuitive Setup but SHOCKINGLY Bad Billing and Customer Service **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about GoTo Webinar?** I like that GoTo Webinar is straightforward to use and offers an intuitive setup. It effectively manages all registration and email reminders, allowing for autonomous hosting of webinars. **What do you dislike about GoTo Webinar?** BILLING AND CUSTOMER SERVICE If you want a monthly plan, it is called 'self service.' We got an error every time we tried to pay for a monthly plan. When i called customer service they said they only help clients with making 12 month contracts - they could not help me with my attempt at purchasing a monthly plan after my trial. Given that my trial ended and i had my webinar due a few days later they pushed me to pay for a 12 month plan because they 'did not know' when someone would get back to us regarding fixing the self service monthly payment portal. I am not sure whether this was a genuine mistake or by design - customer service could fix all my problems if i was an annual customer, and do nothing if i was a monthly customer. On top of this, I am now unable to CANCEL my plan, I get another error message, so I will have to call GoTo AGAIN to try and fix this. TECHNICAL ISSUES We also experienced technical issues - emails from GoTo saying that my trial was ending (the day before webinar) when I actually had an active plan. Their tech support got back to us to say that we had several GoTo accounts under the same email... OVERALL EVALUATION Our webinar was a success, but the amount of last minute stress GoTo caused through their unhelpful customer service and technical issues is enough to make me think twice about every using them again. **What problems is GoTo Webinar solving and how is that benefiting you?** I use GoTo Webinar for hosting webinars autonomously, managing all registration and email reminders. ### 3. The worst platform you can go with **Rating:** 0.0/5.0 stars **Reviewed by:** Forrester S. | Senior Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about GoTo Webinar?** Backend is easy to manage webinars for organizers. Pulling reports is fairly simple **What do you dislike about GoTo Webinar?** GoToWebinar is the most basic webinar tool that offers nothing more than any other tool. Customer support is impossible to reach and is completely outsourced. When you do get a hold of them, they are never any help. Example of this: None of my speakers had the option to turn on their webcam. I had no idea why and submitted a support ticket. They had to escalate the ticket 3 times until I realized it was an option the account administrator had to turn on, so I had to solve my own ticket. When trying to upgrade a license, it took two weeks to hear back. I am at a point where I anticipate that at least one of my speakers will run into an issue that is no fault of their own. Most recently, their microphones will not work. The microphone will be listed, but nothing will come out. Other times they can't view the screenshare, or they have trouble joining at all. I have had several registrants tell me they will not attend a webinar of ours until we switch our platform, since it gave them so much trouble. We have several webinars a week, meaning this platform has issues constantly. The virtual backgrounds do not work most of the time, as it has poor human detection and will sometimes cover up the individual. **What problems is GoTo Webinar solving and how is that benefiting you?** It is our primary external marketing webinar tool and is to broadcast webinars and collect data. ### 4. Easy to Use With Great New Features, but Occasional Screen Sharing Issues **Rating:** 3.5/5.0 stars **Reviewed by:** Lauren M. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about GoTo Webinar?** It's simply and easy to you. I like the new features, including being able to add calendar invites for registrants. **What do you dislike about GoTo Webinar?** We often have issues with people joining and not being able to see what we are sharing. **What problems is GoTo Webinar solving and how is that benefiting you?** GoTo Webinar helps us manage webinars more efficiently by simplifying registration, reminders, hosting, and attendee engagement in one platform. This benefits us by saving time, improving the attendee experience, and giving us better insight into webinar performance and follow-up opportunities. ### 5. GoTo Webinar is the answer for a stable webinar experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ty P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about GoTo Webinar?** The biggest upside for using GoTo Webinar is the lack of issues our audiences run into when joining and/or attending our events. It's easy to use and doesn't require that anyone downloads an application to enter meetings/webinars. With other platforms, folks are instructed to download a program which may not be an acceptable method of participating in e-learning when they have strict firewalls or internet policies at their workplaces. Additionally, other platforms constantly run into compatibility issues when they do allow for access via browser, when browsers are updated. **What do you dislike about GoTo Webinar?** There aren't as many integrations as other platforms, but I think that may be what makes it consistently work! For instance, you can't embed streams on your website or video sharing platforms without third-party solutions, whereas you can easily achieve that with others. The stability is a tradeoff for sure though. **What problems is GoTo Webinar solving and how is that benefiting you?** We run professional education webinars and lead-gen programs using GoTo webinar. Using this platform for that purpose is beneficial for us because setup and execution are a breeze for ourselves as well as our audiences. ### 6. All-in-One Platform for Videos, Webinars, and Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Juan K. | Marketing Director, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about GoTo Webinar?** Getting everything in just one platform, videos, webinars, analytics, etc. **What do you dislike about GoTo Webinar?** No downsides at all, we have been using GoToWebinar for a couple years now, without any problrem. **What problems is GoTo Webinar solving and how is that benefiting you?** Showcasing our program through live webinars but also our library ### 7. Great Value and Solid Basics, Though Some Features Feel Limited **Rating:** 3.5/5.0 stars **Reviewed by:** Andy M. | Manager - Digital Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2026 **What do you like best about GoTo Webinar?** It's good value for money compared to competitors. Does all of the basics well consistently. **What do you dislike about GoTo Webinar?** It can be slightly limited in some regards. **What problems is GoTo Webinar solving and how is that benefiting you?** Webinars and an alternative for virtual meetings. ### 8. Go To Webinar **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Textiles | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about GoTo Webinar?** There are many features that are fun to use and very helpful when using this application: Easy to send invitation, send reminders right up to the hour before start time Switch presenters Record presentations - that can be later referenced Poll the audience Audience can submit questions during the presentation Export participant attendance **What do you dislike about GoTo Webinar?** I haven't found anything that I dislike. I have used this platform a number of times and am still finding new features all the time. Iniitailly thougt that all participants needed to be muted but found out that this feature can be unmuted allowing for a group discussion. Recommended only if there is a small audience. **Recommendations to others considering GoTo Webinar:** Take your time to learn of the many features it has to offer. **What problems is GoTo Webinar solving and how is that benefiting you?** GoToWebinar is used quarterly to inform our teams of new product launches, events etc. Used as an information communication tool. ### 9. Easy Webinar Management with Great Engagement, But Needs Modernization **Rating:** 3.0/5.0 stars **Reviewed by:** Tilak M. | Senior Lead Generation Specialist | Pre-sales, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about GoTo Webinar?** It’s very easy to set up and manage webinars, scales well for large audiences, and includes useful engagement tools like polls and Q&A to keep attendees involved. **What do you dislike about GoTo Webinar?** At times, it feels a bit outdated and lacks extensive customization options. The pricing may be steep for smaller users, and attendees are occasionally required to download an app in order to join. **What problems is GoTo Webinar solving and how is that benefiting you?** GoTo Webinar addresses the challenges of hosting and managing large online events by providing straightforward registration tools, integrated engagement features, and robust analytics. These capabilities make it easier to reach a wider audience, maintain their interest throughout the event, and follow up efficiently afterward. ### 10. Smooth Eloqua Integration, but the UI Still Feels Clunky **Rating:** 3.5/5.0 stars **Reviewed by:** Ankit S. | Manager, Marketing Operations & Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2026 **What do you like best about GoTo Webinar?** Go To Webinar integrates smoothly with our tech stack, especially Eloqua. **What do you dislike about GoTo Webinar?** The user interface could be improved and made to feel less clunky and more polished overall. **What problems is GoTo Webinar solving and how is that benefiting you?** It’s been allowing us to host multiple marketing webinars every month. ## GoTo Webinar Discussions - [What is the best way to offer handouts that are available during the live session to people that are only viewing the recording?](https://www.g2.com/discussions/31071-what-is-the-best-way-to-offer-handouts-that-are-available-during-the-live-session-to-people-that-are-only-viewing-the-recording) - 2 comments, 1 upvote - [What does a subscription include?](https://www.g2.com/discussions/what-does-a-subscription-include) - 1 comment, 1 upvote - [How does the free trial work?](https://www.g2.com/discussions/how-does-the-free-trial-work-0782d479-37a5-4b19-8e60-e31ff1bd67b1) - 1 comment, 1 upvote - [What is GoTo Webinar used for?](https://www.g2.com/discussions/what-is-goto-webinar-used-for) - 2 comments - [What is difference between GoToMeeting and GoToWebinar?](https://www.g2.com/discussions/what-is-difference-between-gotomeeting-and-gotowebinar) - 2 comments - [View GoTo Webinar pricing details and edition comparison](https://www.g2.com/products/goto-webinar/reviews/goto-webinar-review-661669?section=pricing&secure%5Bexpires_at%5D=2026-06-06+15%3A40%3A09+-0500&secure%5Bsession_id%5D=f5fb7101-122f-40ba-a1f1-7cde371efebf&secure%5Btoken%5D=e299a48b54e1161ab07e2c6563de761c482e06668b05ec7ba464257af937e197&format=llm_user) ## GoTo Webinar Integrations - [Oracle Eloqua](https://www.g2.com/products/oracle-eloqua/reviews) ## GoTo Webinar Features **Registration** - Event creation - User registration process - Payment processing - Mobile check-in - On-site tickets and registration **Host Tools** - Branding - Role-based Access - Recording **Marketing and Communications** - Lead generation and retrieval - Social media promotion - Event website creation - Email customization - Contact list management **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Generative AI** - AI Text Generation **Marketing and Communications** - Event website creation - Email automation - Email customization - Contact list management - Social media promotion - Lead generation and retrieval **Attendee Tools** - Registration - Attendee Live Chat - Polls and Surveys **Attendee Engagement** - Social media integrations - Attendee networking - Attendee surveys-attendee engagement **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Agentic AI - Event Registration & Ticketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Post-Event Tools** - Event Analytics - Attendee Reports **Registration** - Event creation - User registration process - Mobile check-in **Software Type** - Mobile - Browser Application - Desktop Application **Integrations** - Social Media Integration - Software Integrations **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - Webinar** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Generative AI** - AI Text Generation **Agentic AI - Event Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top GoTo Webinar Alternatives - [BigMarker](https://www.g2.com/products/bigmarker/reviews) - 4.7/5.0 (431 reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - 4.5/5.0 (381 reviews) - [Livestorm](https://www.g2.com/products/livestorm/reviews) - 4.4/5.0 (1,647 reviews)