Workato Reviews & Product Details

I really appreciate Workato's logs/job viewing capabilities, as they make it easy for us to pinpoint issues and inaccuracies, which in turn helps us write better code. I also like the alerting feature, as it allows us to take pre-emptive measures when an error occurs, enabling us to support clients more effectively. The ability to avoid writing custom code and having interactive mapping is a big plus. The advanced log viewing capabilities in the job and task format are incredibly useful, and I find the on-demand authentication mechanisms very handy. Additionally, Workato's advanced mapping capabilities, along with formulas and custom SDKs, are highly beneficial for our team. Review collected by and hosted on G2.com.

I find the CSV parsing tool to be a huge blocker since it only parses 50k records. The Lookup Table has a limit of 100k, which blocks us from integrating with more asset records. I would appreciate support for SQL or another database tool for storing more data and querying it. Sometimes, while writing code in Connector SDK, there are Ruby codes that work in the Ruby compiler but not in the Connector SDK, resulting in function issues. The caching capabilities could be extended in the API too. Review collected by and hosted on G2.com.

I really enjoy using Workato because it is an extremely useful tool for developing and integrating applications from start to finish, making automation processes smooth and straightforward. The user interface is intuitive, and I have not encountered any issues accessing its features. With just a partner account, setting up systems and handling integrations becomes very simple. Review collected by and hosted on G2.com.

I don't see any features not working well, but there are some gaps or enhancements required for Workato's work labs. The current feature is limited to linking with the data tables and needs more integration with the rest space. There's also a limitation to integrate only with one data table at a time for each workflow. Review collected by and hosted on G2.com.

Workato is an excellent tool for automating tasks and improving processes. What I find truly impressive is that we no longer have to rely on our ERP vendor for new features or automations; instead, we can handle everything ourselves using Workato. Personally, I have implemented numerous enhancements that have greatly benefited the Finance team, resulting in an estimated annual savings of around 1,000 hours.

Also tool is so ease of use that you donot need to have any technical knowledge. Review collected by and hosted on G2.com.

Nothing much but I feel more connectors or actions can be added. Review collected by and hosted on G2.com.

Its automation process as is very easy I attended one of the workshop held in noida by niyaz official employee at workato there i got to learn how to automate any process using workato how to create an agent , how to create agent recipee and its knowledge base it was full of learning session with workato after learning workato now i am confident that i can work on this platform also i integrated workato with MS teams and JIRA which make my work easy it is very easy to implement its its support from their customer support team is excellenet also ocassionaly i use workato to automate any process Review collected by and hosted on G2.com.

its like difficult for beginner to understand and I think there is also some kind of credits mandatory to buy after use the free one Review collected by and hosted on G2.com.

I like most about Workato is its user-friendly interface and powerful automation capabilities. It makes integrating various applications easy without extensive coding, and its pre-built connectors help me set up workflows quickly. The ability to create complex automations with minimal effort is truly impressive. The prebuilt connectors allow me to quickly integrate popular apps like Salesforce, Slack, or Gmail without writing custom code, which speeds up workflow setup and reduces errors. The user-friendly interface makes designing and modifying automation intuitive, even for non-technical members, which helps us adapt quickly to changing needs. The initial setup was quite straightforward and user-friendly, allowing me to get started quickly without much technical knowledge. Review collected by and hosted on G2.com.

Workato's complex workflows can be hard to manage, and troubleshooting tools could be better. Also, more pre-built connectors for niche apps would be helpful. Sometimes errors aren't straightforward. Review collected by and hosted on G2.com.

The connector library is large and for the most part each connector works without needing to do much configuration, I only wanted that so I'm happy about that. Setting up a new connection takes probably about a couple minutes and after that I mostly forget it's there, that is what I want a tool like this to be. No more manually trying to figure out where a problem occurred because the source of the information changed the way it structured itself. Review collected by and hosted on G2.com.

Pricing will catch you off guard, especially as the data volume grows; the cost can go up in unexpected ways that are difficult to anticipate or track and that becomes annoying quick. Some of the niche connectors are still a little underdeveloped, missing options that the main connectors have had for years. Oh and the support staff responds quick but sometimes they close your ticket without fixing the issue, cool thanks. Review collected by and hosted on G2.com.

I enjoy that Workato provides centralized metrics and logging across various different integrations, allowing me to get a pulse on multiple client offerings in one place. Additionally, the low-code aspect makes it easy for support experts to manage integrations rather than developers needing to maintain them indefinitely. Review collected by and hosted on G2.com.

I dislike the stringent constraints sometimes imposed by Workato development, specifically regarding data types and the availability of certain operations. At times, the platform defeats its own purpose by making a task that would take minutes through traditional coding take much longer. Additionally, initial integration of Workato with our platform was painstaking and required a good length of time working with their technical experts. Review collected by and hosted on G2.com.

The "Recipe" approach: The visual, no-code logic makes building complex workflows feel like following a simple recipe rather than writing lines of code.

Massive connector library: With over 1,000+ pre-built connectors (like Salesforce, Slack, and Snowflake), you rarely have to build an API integration from scratch.

Workbot for Slack/Teams: It’s incredibly easy to build "ChatOps" that allow users to approve requests or pull data directly from their chat apps.

Low-code, high-power: It strikes a perfect balance where business users can build simple automations, but IT can still use the SDK for advanced customizations.

Governance and Security: Unlike smaller tools, it feels "Enterprise-grade" with robust audit logs, role-based access, and error-handling features.

The Community Library: Being able to "clone" and tweak recipes shared by other users saves hours of development time. Review collected by and hosted on G2.com.

The Learning Curve: While it’s marketed as "no-code," building complex logic or using the Formula Editor often requires a technical mindset (or even Ruby knowledge).

Debugging Challenges: Tracing errors through "nested recipes" (workflows within workflows) can be difficult, and error messages aren't always clear enough to fix issues quickly.

Limited Version Control: It lacks the robust "Git-style" versioning and branching that professional developers expect for large-scale enterprise projects.

Scaling Performance: For extremely high-volume data processing (ETL), the platform can sometimes experience timeouts or performance bottlenecks compared to dedicated data tools.

Maintenance Overhead: Long-term maintenance can become a "spaghetti" of recipes if you don't document your logic heavily from the start. Review collected by and hosted on G2.com.

I use Workato to develop integrations for customers, and what I like most is its simplicity and support. The platform is pretty simple, easy to use, and has the features we need. The support team is pretty responsive when we need help. Setting up Workato was very easy, and they provided excellent support during onboarding. Also, building the connectors with Workato is straightforward, and building recipes is even easier because it's basically no-code or low-code sometimes. Review collected by and hosted on G2.com.

They could provide more out-of-the-box connectors so we don't need to build too many. Another thing that would be helpful is if they provided the code for their out-of-the-box connectors, this way we could copy and build our own on top of that, with the features we need, but they don't contain. Another thing to be improved is their pace of delivering enhancements. We submit lots of enhancement requests, but it seems we will never see those improvements. Review collected by and hosted on G2.com.

Workato supports a lot of Marketing/Sales/Event tech platforms. It also has a lot of actions/triggers for each of the application it supports which makes it really easy to integrate 2 platforms that don't have OOTB native sync. Review collected by and hosted on G2.com.

Workato errors out/freezes when the job-queue increases, we've seen the platform freeze for around 6 hrs when we'd synced an initial batch of 400k records from HubSpot to NetSuite. Their engineering team said it's a caching issue, but we faced the same issue again when we synced 100K records. Review collected by and hosted on G2.com.