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TeamDynamix IT Service Management Reviews & Product Details

TeamDynamix is a no-code cloud-based IT Service Management (ITSM) and Project Portfolio Management (PPM) platform with enterprise integration & automation. Whether you are just starting out with ITIL or a best-in-class ITIL shop, the platform can easily be configured to adapt to your needs and methodology – without coding. We offer a full-service white glove implementation team so you do not need to contract with a third party. By providing white-glove service at a lower cost, we can help our customers get up and running quickly with key areas such as a self-service portal, knowledge base, IT asset management, change management, and automation. Using a no-code platform, customers will benefit from low admin overhead, and the ability to easily configure forms, fields, workflows, and automation without the need for technical resources. Easily spin up new applications for other groups such as HR, Marketing & Facilities.

Seller

TeamDynamix

Discussions

TeamDynamix IT Service Management Community

Product Description

The TDX Platform delivers integrated, cloud-based work management that brings Service Management and Project Portfolio Management together for improved efficiency and effectiveness. Serving stakeholders throughout the organization is easier than ever with a comprehensive service portal that includes a customizable service catalog & knowledge base.

Overview by

Claire Kozlowski

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

26 months

View More Pricing Information

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TeamDynamix IT Service Management Media

TeamDynamix IT Service Management Demo - Project Portfolio Management Dashboard

With a consolidated portfolio of projects, you can get a complete view.

TeamDynamix IT Service Management Demo - Project Intake & Governance

Improve the strategic value of your organization by capturing, evaluating, and prioritizing proposed projects, products, and services, as well as routine operational activities with a project intake process.

TeamDynamix IT Service Management Demo - Project Card Wall

Manage projects visually with a card wall.

TeamDynamix IT Service Management Demo - Incident Management

Fast routing, the ability to group tickets, and a great communication platform.

TeamDynamix IT Service Management Demo - Knowledge Base

Customizable, accessible (WCAG 2.0 / 508 compliant), and indexable.

TeamDynamix IT Service Management Demo - Service Portal

Promote self-service adoption with a user-friendly, intuitive service portal.

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Verified User in Higher Education

Enterprise (> 1000 emp.)

5/8/2024

"Been a game changer with potential"

4.5/5

What do you like best about TeamDynamix IT Service Management?

Self-service portal, knowledge base, IT asset management, change management, and automations. Easy to create new applications for other groups and this is what we needed for cross collaboration. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

It can be a little cumbersome to learn, and the constant popup windows are insane, but I know TDX has heard this and is planning to change it. Review collected by and hosted on G2.com.

What problems is TeamDynamix IT Service Management solving and how is that benefiting you?

TDX is helping to communicate in new ways that allow for the cross collaboration we have been aiming for. This is a one stop shop product that can help from start to finish on projects. You need to adjust a little to how it's done, but overall, this is a great product. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

5/23/2022

"TDX is a blessing!"

5/5

What do you like best about TeamDynamix IT Service Management?

The ease of use for both users and admins. The customer service is unbeatable and the client community is great and helps drive improvements. Features are continuing to roll out making things easier to manage. Setting up new services and applications is quite easy and quick. The more we implement the more requests we get for more services, everything is frequently used. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

Not being able to fully customize to my organization Review collected by and hosted on G2.com.

What problems is TeamDynamix IT Service Management solving and how is that benefiting you?

We are able to efficiently create processes like approval processes in the hands of the approving department with notifications, reminders, and one-click approvals. With new features being implanted, this process just keeps getting easier and more robust at the same time. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

5/9/2024

"Perspectives from a New TDX Admin"

0/5

What do you like best about TeamDynamix IT Service Management?

There is very little that I like about TDX compared to other systems I have used. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

Lacking functionality to help technicians effectively and efficiently manage their workloads; is not truly "code-less" - there are areas that you need to know HTML or Java script; it is not as intuitive as other systems I've used, some of the admin functions don't make a lot of sense on where you can edit / modify them; "owners" really get in the way of being able to take over administration if the owner has left the org. Review collected by and hosted on G2.com.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

5/8/2024

"Responsive Customer Service"

4.5/5

What do you like best about TeamDynamix IT Service Management?

The customer service team is amazing! They are very responsive to product enhancement requests, considering implementation of features and services that may be currently unavailable. It is also very intuitive to use as a client, technician, and administrator. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

Using integrations (iPaaS and AI) require additional fees and subscriptions. Review collected by and hosted on G2.com.

Heather V.

Business Analyst/Project Manager

Small-Business (50 or fewer emp.)

5/23/2023

"TDX ticketing is very easy to use"

4/5

What do you like best about TeamDynamix IT Service Management?

Ease of building forms, flows, and queues to manage ticketing in a multi-team department. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

We have so many portals throughout the college and university. Review collected by and hosted on G2.com.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

5/8/2024

"Excellent Speakers and Trainers at TDX Converge 2024"

5/5

What do you like best about TeamDynamix IT Service Management?

The technical knowledge of the TDX team is incredible and the training is awesome. The product is very scalable and has a large number of features. The ease of use and customer support is very comforting. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

At this point the only real downside I see is the inability to assign tickets directly to individual positions out of the box. Review collected by and hosted on G2.com.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

5/25/2022

"Great Company, Great Product."

4.5/5

What do you like best about TeamDynamix IT Service Management?

No code/low code, API Library, Upcoming UX upgrades and they consistently meet road map goals. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

non-applicable - they are constantly making updates and take in user suggestions. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

5/23/2023

"Higher Education-TeamDynamix is the Future"

5/5

What do you like best about TeamDynamix IT Service Management?

I absolutely love how TeamDynamix lives and breathes efficiency. This product has helped improve the time my techs take to resolve end users' tickets. Another thing I love about TeamDynamix is their support personnel. Every time I have had to reach out to their support, they are always so nice and help resolve the issue promptly. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

Sometimes I can get a bit overwhelmed with everything I can do in TeamDynamix. While it is not necessarily a bad thing that we can customize so many things, it has been a little bit of a learning curve. Review collected by and hosted on G2.com.

Phil D.

Mid-Market (51-1000 emp.)

5/24/2023

"One of the best ITIL based ITSM solutions on the market!"

5/5

What do you like best about TeamDynamix IT Service Management?

How closely it aligns with ITIL standards and the addition of a project management module. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

It can be difficult at times to make the system conform to practice requiring practice to conform to the system. Review collected by and hosted on G2.com.

Help D.

IC Help Desk Staff

Enterprise (> 1000 emp.)

10/18/2022

"TDX ITSM Review"

4.5/5

What do you like best about TeamDynamix IT Service Management?

TDX IT Service Management system is pretty solid. I really like that you can attach files and videos to the work order and love the upgrade for the text box where I can now add bold letters to my notes and when sending messages to client I can bold the important parts! Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

Pretty hard to bulk update work orders and also work orders automatically opening as new window can be pretty frustrating cause I have many work orders and new windows are not going to help wish the work order can automatically open as a new tab instead! Review collected by and hosted on G2.com.