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TeamDynamix IT Service Management

By TeamDynamix

4.4 out of 5 stars

How would you rate your experience with TeamDynamix?

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TeamDynamix IT Service Management Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

26 months

TeamDynamix IT Service Management Media

TeamDynamix IT Service Management Demo - Project Portfolio Management Dashboard
With a consolidated portfolio of projects, you can get a complete view.
TeamDynamix IT Service Management Demo - Project Intake & Governance
Improve the strategic value of your organization by capturing, evaluating, and prioritizing proposed projects, products, and services, as well as routine operational activities with a project intake process.
TeamDynamix IT Service Management Demo - Project Card Wall
Manage projects visually with a card wall.
TeamDynamix IT Service Management Demo - Incident Management
Fast routing, the ability to group tickets, and a great communication platform.
TeamDynamix IT Service Management Demo - Knowledge Base
Customizable, accessible (WCAG 2.0 / 508 compliant), and indexable.
TeamDynamix IT Service Management Demo - Service Portal
Promote self-service adoption with a user-friendly, intuitive service portal.
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TeamDynamix IT Service Management Reviews (61)

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Reviews

TeamDynamix IT Service Management Reviews (61)

View 1 Video Reviews
4.4
61 reviews

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Verified User in Higher Education
UH
Enterprise (> 1000 emp.)
"Been a game changer with potential"
What do you like best about TeamDynamix IT Service Management?

Self-service portal, knowledge base, IT asset management, change management, and automations. Easy to create new applications for other groups and this is what we needed for cross collaboration. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

It can be a little cumbersome to learn, and the constant popup windows are insane, but I know TDX has heard this and is planning to change it. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Enterprise (> 1000 emp.)
"TDX is a blessing!"
What do you like best about TeamDynamix IT Service Management?

The ease of use for both users and admins. The customer service is unbeatable and the client community is great and helps drive improvements. Features are continuing to roll out making things easier to manage. Setting up new services and applications is quite easy and quick. The more we implement the more requests we get for more services, everything is frequently used. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

Not being able to fully customize to my organization Review collected by and hosted on G2.com.

Verified User in Retail
AR
Enterprise (> 1000 emp.)
"Perspectives from a New TDX Admin"
What do you like best about TeamDynamix IT Service Management?

There is very little that I like about TDX compared to other systems I have used. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

Lacking functionality to help technicians effectively and efficiently manage their workloads; is not truly "code-less" - there are areas that you need to know HTML or Java script; it is not as intuitive as other systems I've used, some of the admin functions don't make a lot of sense on where you can edit / modify them; "owners" really get in the way of being able to take over administration if the owner has left the org. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Mid-Market (51-1000 emp.)
"Responsive Customer Service"
What do you like best about TeamDynamix IT Service Management?

The customer service team is amazing! They are very responsive to product enhancement requests, considering implementation of features and services that may be currently unavailable. It is also very intuitive to use as a client, technician, and administrator. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

Using integrations (iPaaS and AI) require additional fees and subscriptions. Review collected by and hosted on G2.com.

Heather V.
HV
Business Analyst/Project Manager
Small-Business (50 or fewer emp.)
"TDX ticketing is very easy to use"
What do you like best about TeamDynamix IT Service Management?

Ease of building forms, flows, and queues to manage ticketing in a multi-team department. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

We have so many portals throughout the college and university. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Mid-Market (51-1000 emp.)
"Excellent Speakers and Trainers at TDX Converge 2024"
What do you like best about TeamDynamix IT Service Management?

The technical knowledge of the TDX team is incredible and the training is awesome. The product is very scalable and has a large number of features. The ease of use and customer support is very comforting. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

At this point the only real downside I see is the inability to assign tickets directly to individual positions out of the box. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Mid-Market (51-1000 emp.)
"Great Company, Great Product."
What do you like best about TeamDynamix IT Service Management?

No code/low code, API Library, Upcoming UX upgrades and they consistently meet road map goals. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

non-applicable - they are constantly making updates and take in user suggestions. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Enterprise (> 1000 emp.)
"Higher Education-TeamDynamix is the Future"
What do you like best about TeamDynamix IT Service Management?

I absolutely love how TeamDynamix lives and breathes efficiency. This product has helped improve the time my techs take to resolve end users' tickets. Another thing I love about TeamDynamix is their support personnel. Every time I have had to reach out to their support, they are always so nice and help resolve the issue promptly. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

Sometimes I can get a bit overwhelmed with everything I can do in TeamDynamix. While it is not necessarily a bad thing that we can customize so many things, it has been a little bit of a learning curve. Review collected by and hosted on G2.com.

PD
Mid-Market (51-1000 emp.)
"One of the best ITIL based ITSM solutions on the market!"
What do you like best about TeamDynamix IT Service Management?

How closely it aligns with ITIL standards and the addition of a project management module. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

It can be difficult at times to make the system conform to practice requiring practice to conform to the system. Review collected by and hosted on G2.com.

Help D.
HD
IC Help Desk Staff
Enterprise (> 1000 emp.)
"TDX ITSM Review"
What do you like best about TeamDynamix IT Service Management?

TDX IT Service Management system is pretty solid. I really like that you can attach files and videos to the work order and love the upgrade for the text box where I can now add bold letters to my notes and when sending messages to client I can bold the important parts! Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

Pretty hard to bulk update work orders and also work orders automatically opening as new window can be pretty frustrating cause I have many work orders and new windows are not going to help wish the work order can automatically open as a new tab instead! Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

26 months

Perceived Cost

$$$$$
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TeamDynamix IT Service Management Features
Dependencies
Priorities
Change Management
Asset Management
Reports & Analytics
Help Desk
Incident Reports
Process Workflow
Ticketing System
Alerting
Automation