--- title: Dynamics 365 Field Service Reviews meta_title: 'Dynamics 365 Field Service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 156 reviews by the users' company size, role or industry to find out how Dynamics 365 Field Service works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 156 scale: '5' date_modified: '2026-07-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Dynamics 365 Field Service Reviews **Vendor:** Microsoft **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 3.9/5.0 **Total Reviews:** 156 ## About Dynamics 365 Field Service Microsoft Dynamics 365 Field Service is the agile platform for Intelligent field service management enabling companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs. ## Dynamics 365 Field Service Pros & Cons **What users like:** - Users value the **easy integration** of Dynamics 365 Field Service with other Microsoft apps and custom PowerApps. (2 reviews) - Users value the **deep integration with Dynamics 365 and Power Platform** , enhancing operational efficiency and connectivity. (2 reviews) - Users value the **advanced scheduling and resource optimization** in Dynamics 365 Field Service for effective management. (2 reviews) - Users value the **advanced scheduling and resource optimization** in Dynamics 365 Field Service, enhancing overall efficiency. (1 reviews) **What users dislike:** - Users find the **time-consuming processes** of Dynamics 365 Field Service frustrating due to delays and inefficiencies. (2 reviews) - Users face **customization difficulties** with Dynamics 365 Field Service, limiting its effectiveness for specific operational needs. (1 reviews) - Users find the **complex setup and configuration** of Dynamics 365 Field Service to be quite challenging and time-consuming. (1 reviews) - Users find the **cost and licensing expensive** , which affects budget considerations for using Dynamics 365 Field Service. (1 reviews) - Users report **feature limitations** in Dynamics 365 Field Service, affecting customization, speed, and overall usability. (1 reviews) - Formatting Issues (1 reviews) - Users find **improvement needed** in Dynamics 365 Field Service due to complexity in setup, costs, and challenging reports. (1 reviews) - Inefficient Reporting (1 reviews) - Limited Customization (1 reviews) - Reporting Issues (1 reviews) ## Dynamics 365 Field Service Reviews ### 1. Excellent and helpful application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about Dynamics 365 Field Service?** Ease of use and all around capabilities **What do you dislike about Dynamics 365 Field Service?** There isn’t much to dislike with this product, aside from the easy use of interface I cannot think of any dislikes **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Many problems have been solved ### 2. Good tool for field service management **Rating:** 4.0/5.0 stars **Reviewed by:** April J. | Senior CSS/Multimedia Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2018 **What do you like best about Dynamics 365 Field Service?** Being able to dispatch a tech through the software is one of my favorite features. Normally we would have to make calls, emails and things can fall through the cracks. **What do you dislike about Dynamics 365 Field Service?** As of now I have no issues or dislikes with the software. **Recommendations to others considering Dynamics 365 Field Service:** As with all software learn the product it does take awhile to load in all of your field service techs information **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** As stated earlier this has gotten rid of a lot of our scheduling issues. We can schedule a service tech in field with just a few clicks where before if someone didn't answer their phone or missed an email then we could potentially lose a client. ### 3. Microsoft has it all... **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Dynamics 365 Field Service?** Microsoft Dynamics 365 has the variety and versatility to keep our business running. Very streamlined and easy to use. **What do you dislike about Dynamics 365 Field Service?** The only comlaint I had was that our stored information got moved to a new location. I had to track down everything. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** None ### 4. Dynamics make this business efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Robert R. | Sr Field Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2019 **What do you like best about Dynamics 365 Field Service?** Microsoft Dynamics is integrated into our full suite of 365 MS products. **What do you dislike about Dynamics 365 Field Service?** At times the map is slow and unresponsive **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Analytics of mean time between failure and coupling of a brand new IoT modeled system. ### 5. Easy to use **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2019 **What do you like best about Dynamics 365 Field Service?** Easy to use. Quick to learn. Fun to explore options **What do you dislike about Dynamics 365 Field Service?** Time consuming sometimes but overall fun **Recommendations to others considering Dynamics 365 Field Service:** Use the tutorial **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Making documents and teaching others to use it ### 6. Microsoft dynamics review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2019 **What do you like best about Dynamics 365 Field Service?** It is easy to use and configure. It has everything in one and does not ever seem to have issues **What do you dislike about Dynamics 365 Field Service?** My work isn’t saved if my computer were to crash. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Efficiency, utilization, collaboration. ### 7. IIt lags at the worst times **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2019 **What do you like best about Dynamics 365 Field Service?** portable on site in office cohesive to office and abilities to make changes. the ease of Microsoft products **What do you dislike about Dynamics 365 Field Service?** lag lag lag . it freezes at the worst possible moments but not all the time. Nothing more humiliating when with client **Recommendations to others considering Dynamics 365 Field Service:** be prepared to lag **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** internet outages ### 8. Customer support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2019 **What do you like best about Dynamics 365 Field Service?** Streamlined and easy interface to open and run **What do you dislike about Dynamics 365 Field Service?** Could be streamlined to only include essential functions and not deviate from user function **Recommendations to others considering Dynamics 365 Field Service:** Na **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Customer satisfaction and workflow to better serve client needs and expectations ### 9. Great **Rating:** 2.5/5.0 stars **Reviewed by:** calli s. | Customer Service Representative, Farming, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2018 **What do you like best about Dynamics 365 Field Service?** We love using Microsoft Dynamics 365 because there are many different options to do a variety of different options **What do you dislike about Dynamics 365 Field Service?** I have not found any features that I do not like about it. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** We are able to lay out many different things and it makes out products easier to find ### 10. Daily use **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2019 **What do you like best about Dynamics 365 Field Service?** I like how it enables me to be efficient in maximizing my time. **What do you dislike about Dynamics 365 Field Service?** I dislike that there are times when collaborating with other coworkers it could be a hit more streamlined so as to save time. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** It helps to work more collaborative with other coworkers where it saves me time and the essentially the company ### 11. Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2019 **What do you like best about Dynamics 365 Field Service?** I do like that it is web based like many other things. The chicklets are easy to establish once you are in the program. I also like how you can see other store information within. **What do you dislike about Dynamics 365 Field Service?** The program isn't super intuitive. The manuals for the program are heavy reading and not easy transferable. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** We are able to see all the data across the board. Being able to see other stores info is key to success. ### 12. It’s been helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Dynamics 365 Field Service?** It keeps me organized and helps with structuring our clients information **What do you dislike about Dynamics 365 Field Service?** It can be a little challenging to navigate at times to find certain icons because there’s so many to choose. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Organization ### 13. Front desk review from law firm **Rating:** 2.0/5.0 stars **Reviewed by:** Mariya A. | Legal Receptionist, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Dynamics 365 Field Service?** You can see all the details just by scrolling up and down **What do you dislike about Dynamics 365 Field Service?** It takes hours to upload information and the notes are hidden **Recommendations to others considering Dynamics 365 Field Service:** Help achieve clients satisfaction when it comes to answering them how there case is going **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Giving updates to clients medical offices legal partners ### 14. Part of Microsoft Office **Rating:** 4.0/5.0 stars **Reviewed by:** Jackie A. | Support Specialist, Primary/Secondary Education, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2018 **What do you like best about Dynamics 365 Field Service?** Familiarity Dynamics CRM, as you would expect from a Microsoft product, has a very simple user look and feel especially for those familiar with SharePoint or Office, the UI is genuinely uncluttered and easy to use, meaning that adoption training and familiarisation should be at a minimum. **What do you dislike about Dynamics 365 Field Service?** Late to the cloud. Unlike many competitors in the world of CRM, Dynamics is not cloud born and bred, this has meant in turn that not only has Dynamics been late to the cloud it is also playing catch up, only adding social functionality quite recently. At its heart Microsoft are now a middle aged blue-chip fighting hard to play catch up with the new kids on the block **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Dynamics allows you to adopt a Hybrid Cloud Strategy mixing and matching for optimal performance and security ### 15. Microsoft Dynamics **Rating:** 2.5/5.0 stars **Reviewed by:** Takorcia N. | Independent Travel Agent, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2018 **What do you like best about Dynamics 365 Field Service?** Microsoft Dynamics 365 is just another amazing product within the Microsoft 365 circle. This product is amazing for keeping track of sales. **What do you dislike about Dynamics 365 Field Service?** The interface has it's tricks and turns but once you learn it you would fall in love. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Sales and marketing. I love the benefits of the ease of data entry and keeping track of all details. ### 16. Pros and Cons **Rating:** 3.5/5.0 stars **Reviewed by:** Jeffrey N. | Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2018 **What do you like best about Dynamics 365 Field Service?** It was easy to use and it wouldn't change. Always knew what to expect for the most part **What do you dislike about Dynamics 365 Field Service?** It freezes ever so often. Pretty boring looking but it's a work application so that's expected. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Let's me find the jobs I need to find and match the candidates. ### 17. Great application to help you through everyday! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Dynamics 365 Field Service?** This application is great and used everyday in my workplace. A lot of people use this to organize their everyday tasks and are able to take it on the go virtually when they need to! **What do you dislike about Dynamics 365 Field Service?** There is not much to dislike about this product. It is very efficient and gets the job done! **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Organization and flow of transition ### 18. Solid product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2019 **What do you like best about Dynamics 365 Field Service?** I enjoy the overall easiness of the product. No real issues on my end. **What do you dislike about Dynamics 365 Field Service?** Nothing, I have had no issues except for user errors. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Use it keep up with maintenance costs and how to divide them by building/tenant ### 19. easy to use - straightforward **Rating:** 2.5/5.0 stars **Reviewed by:** S C. | payroll supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2019 **What do you like best about Dynamics 365 Field Service?** easy to use, everything about it from the installation, goes smoothly. **What do you dislike about Dynamics 365 Field Service?** No dislikes from my usage except the cost. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** saves team time & effort. ### 20. Microsoft dynamics **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2018 **What do you like best about Dynamics 365 Field Service?** better management, easy scheduling, remote troubleshooting, monitor real-time activity, a great extension of a Microsoft product, customization of CRM **What do you dislike about Dynamics 365 Field Service?** interface, no cloud intergration, very pricey **Recommendations to others considering Dynamics 365 Field Service:** This was designed for a sales based business by helping to process, track, and manage the day to day sales. Customization is a plus for this program, but your administator should have knowledge of Javescript. There is a free-trial that is available if you want to try it out for your business. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** the schedule board feature lets you share with the entire team to monitor the daily schedules of each engineer and monitor real-time updates on each job ### 21. MS Dynamics 365 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Dynamics 365 Field Service?** Like how the app shares detailed data like charts and graphs of projects and saved information. **What do you dislike about Dynamics 365 Field Service?** App can be a bit complicated for beginners. Takes a little practice. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Tracking data and insight ### 22. Municipal Review for MD 365 **Rating:** 4.0/5.0 stars **Reviewed by:** Cory B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2018 **What do you like best about Dynamics 365 Field Service?** It is very useful because I can save the information of each company I encounter as well as schedule tasks such as reminders and important notes that allow me to better control my day to day and meetings with multiple clients. **What do you dislike about Dynamics 365 Field Service?** Can become overwhelming due to a lot of content. Other than that, there is nothing I have noticed to be overly concerning yet. **Recommendations to others considering Dynamics 365 Field Service:** N/A **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Email, cloud, and calendar all in one place along with word, excel and so on. This makes it easy to log into one location for all that you will need for the work day. ### 23. Excellent **Rating:** 4.0/5.0 stars **Reviewed by:** John S. | Mr , Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2018 **What do you like best about Dynamics 365 Field Service?** This software is superb! Does everything I need when working and easy enough to use. **What do you dislike about Dynamics 365 Field Service?** Does take a while to get your head around different functions but pretty easy after that **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Easy to access documents and help in the field service ### 24. Adequate **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2018 **What do you like best about Dynamics 365 Field Service?** East collaboration with colleagues makes things fairly streamlined, but I wish there were better ways to interact and share multimedia files (i.e. files from different programs and in different formats) accross a variety of platforms without constantly changing interfaces. **What do you dislike about Dynamics 365 Field Service?** See above: I wish there were better ways to interact and share multimedia files (i.e. files from different programs and in different formats) accross a variety of platforms without constantly changing interfaces. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Greater ability to interchange between formats ### 25. Excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Dynamics 365 Field Service?** Ease of use and access across all platforms. **What do you dislike about Dynamics 365 Field Service?** Nothing! This software is working perfectly! **Recommendations to others considering Dynamics 365 Field Service:** Try it - you’ll see how much it has to offer. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Keep up with the busy demand of our offices across the nation. ### 26. Great software for business communication **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Dynamics 365 Field Service?** I love the microsoft integration throughout our work. **What do you dislike about Dynamics 365 Field Service?** Although the microsoft surface works well, it struggles in interface-marketability sometimes. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** We’ve solved lagging data loads while realizing the benefit of using Microsoft Office across the board. ### 27. Awesome software **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2019 **What do you like best about Dynamics 365 Field Service?** The ease of use. I really like how easy it is to use from any device and how quickly I can access any module. **What do you dislike about Dynamics 365 Field Service?** Sometimes it is slow and hard to call up things I have saved. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** I am merging client data from two properties into one database at the moment. ### 28. microsoft dynamics **Rating:** 5.0/5.0 stars **Reviewed by:** Renee O. | Recruiter, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2018 **What do you like best about Dynamics 365 Field Service?** The ability to manage our customers/candidates! This helps to stay organized and in constant contact with customers! **What do you dislike about Dynamics 365 Field Service?** Ease of use, I think it could be a bit more user friendly. **Recommendations to others considering Dynamics 365 Field Service:** As mentioned before ease of use was not the best but the product is heading in the right direction! I would use this product again. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** I am able to keep better track of customers and candidates for positions open. ### 29. Pretty good software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Military | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Dynamics 365 Field Service?** It’s all encompassing when gathering data **What do you dislike about Dynamics 365 Field Service?** Took a while to understand how to use it **Recommendations to others considering Dynamics 365 Field Service:** Very useful once you understand the system. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Benefits is having information at an arms reach. ### 30. Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Dynamics 365 Field Service?** The endless amount of features & details. **What do you dislike about Dynamics 365 Field Service?** Take too many steps to get to everything. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Overall ### 31. Fast reliable program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2018 **What do you like best about Dynamics 365 Field Service?** I use this software at work as it is our program that runs all the registers and customer service computers in our store. It is very reliable and very accurate and I would highly recommend. **What do you dislike about Dynamics 365 Field Service?** It has a lag at times. Sometimes it is very slow depending on the time of day. It does happen every once and awhile but not all the time. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** It has reliable memory and saves the information that is needed to keep the business running. ### 32. It's Great **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie S. | Ms, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Dynamics 365 Field Service?** The ability to transform processes to increase resource productivity and customer satisfaction **What do you dislike about Dynamics 365 Field Service?** Sometimes crashes on my computer, might be problem from my end **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Transforming processes to increase resource productivity and customer satisfaction ### 33. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica S. | Nurse, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2018 **What do you like best about Dynamics 365 Field Service?** It's so easy to use. There are many other programs I've used that are nothing compared to this one. **What do you dislike about Dynamics 365 Field Service?** Nothing. There are many other programs I've used that are nothing compared to this one **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Reports are easy ### 34. Microsoft Dynamics Pick and peck **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Dynamics 365 Field Service?** Easy to locate address equipt with the core basic functions. **What do you dislike about Dynamics 365 Field Service?** Screen load time is a bit slow and could use an update to improve wait time during submitting information. **Recommendations to others considering Dynamics 365 Field Service:** Control F10 shortcuts **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Microsoft Dynamics has lead many associates with their easy to access information panel and shortcuts. This alone speeds up the process with those who are not technologically inclined. ### 35. My review **Rating:** 5.0/5.0 stars **Reviewed by:** Laura W. | Financial Services Professional, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2018 **What do you like best about Dynamics 365 Field Service?** Microsoft Dynamics 365 is easy to use and versatile. It can be accessed from any device. I can review, edit and provide feedback on important documents and collaborative projects on the go. It makes working from home possible. **What do you dislike about Dynamics 365 Field Service?** There is nothing that I dislike about this software. **Recommendations to others considering Dynamics 365 Field Service:** You'll love this software. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** I can tackle any project with this software. ### 36. Pretty good software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2019 **What do you like best about Dynamics 365 Field Service?** Its so easy to use this software and you dont require any knowledge to use it. **What do you dislike about Dynamics 365 Field Service?** It takes some time to load some the options. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Benefits are it helps us to track work completed ### 37. Complex problem - easy solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2018 **What do you like best about Dynamics 365 Field Service?** The application has the most seamless servicing system that I have come across. It allows for efficient servicing for customers with in-app scheduling and estimated time of arrival and updates. **What do you dislike about Dynamics 365 Field Service?** The application definitely needs someone already familiar with the concept and has a general idea of what to do. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** A perk of this application is that it allows for us to communicate with the customer by providing them with real-time updates, which breaks a barrier and lets the customer feel comfortable and at ease with the servicing. ### 38. Startup is overwhelming **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2019 **What do you like best about Dynamics 365 Field Service?** How easy the platform is to use. When I understood everything, it was very easy to use. **What do you dislike about Dynamics 365 Field Service?** Pricing is pretty expensive for what is offered. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Field Service for the district ### 39. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica R. | Dispatch Manager, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2018 **What do you like best about Dynamics 365 Field Service?** I love everything about this software. It's amazing. **What do you dislike about Dynamics 365 Field Service?** Theres nothing I dont like about it. I love this product **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** It's super easy to use ### 40. Easy to use and perfect for office work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2018 **What do you like best about Dynamics 365 Field Service?** The efficiency of the product how easy it is to use to get the Jo done. **What do you dislike about Dynamics 365 Field Service?** Nothing at all its great. U won't find it hard t use it easy to understand and you will love it **Recommendations to others considering Dynamics 365 Field Service:** Use it its the best **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** All of our business problems and it does a great job ### 41. Great software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Dynamics 365 Field Service?** User friendly program efficient easy to use **What do you dislike about Dynamics 365 Field Service?** Nothing at this time the program is great to use **Recommendations to others considering Dynamics 365 Field Service:** None **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Efficiency, rapid response, excellent customer support ### 42. Microstoft Dynamics 365 review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Fine Art | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2019 **What do you like best about Dynamics 365 Field Service?** I Like it because it really helps me plan **What do you dislike about Dynamics 365 Field Service?** it can sometimes be frustrating to use but other than that its fine **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** it helps me work with my co workers ### 43. Great product room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Lawrence H. | Maintenance Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2018 **What do you like best about Dynamics 365 Field Service?** Great product, the ability to creat personal views in an easier way would be great. **What do you dislike about Dynamics 365 Field Service?** Lack of ability to customize. Could improve a bit **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Pricing new equipment for ops. ### 44. Microsoft = everyone knows how to use it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2018 **What do you like best about Dynamics 365 Field Service?** This is an awesome tool that comes with all the elements that you need to improve your business, because Dynamics allows you to cover a big range of opportunities, working through five services: Sales, Service, Finance and Operations, Talent and Marketing. You can cover all the needs of your business through only one app, the support customer is awesome and the software works perfectly. **What do you dislike about Dynamics 365 Field Service?** I have nothing bad to say about Dynamics, it comes with the features that you need for your business and has an easy integration with another Microsoft software like MS Office for example. **Recommendations to others considering Dynamics 365 Field Service:** as a business tool it is great I can hold meetings at any time and anywhere with just having a good connection to the network, to give guaranteed support. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Making sure I'm aware of my orders/protects and seeing exactly what stages of production they are in within our company is very nice. ### 45. The update eliminated some convenient features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2019 **What do you like best about Dynamics 365 Field Service?** The look and how easy the search makes for finding apps. **What do you dislike about Dynamics 365 Field Service?** Switching users isn’t an option anymore. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Efficiency have improved ### 46. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2018 **What do you like best about Dynamics 365 Field Service?** Works and Is well put together it's hard finding the right technology for your needs so you find that right one it's a blessing **What do you dislike about Dynamics 365 Field Service?** There is nothing I have no comment !!!!! **Recommendations to others considering Dynamics 365 Field Service:** Must have very easy to use and easy to understand **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Works better then any other ### 47. Easy **Rating:** 5.0/5.0 stars **Reviewed by:** jamie b. | Intake Coordinator, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2018 **What do you like best about Dynamics 365 Field Service?** This software makes my job much easier by using **What do you dislike about Dynamics 365 Field Service?** Nothing disliked about this software ever **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Intake ### 48. Couldn't choose a bettter program! **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor P. | Certified Nursing Assistant, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2018 **What do you like best about Dynamics 365 Field Service?** All of the content is easy to read and easy to view! **What do you dislike about Dynamics 365 Field Service?** I seriously can not say i dislike anything **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Very versatility ### 49. It is a good product. **Rating:** 3.0/5.0 stars **Reviewed by:** Frederic C. | Graduate Student, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2018 **What do you like best about Dynamics 365 Field Service?** It was simplistic and easy to use. It makes all things great especially for me. **What do you dislike about Dynamics 365 Field Service?** I did not dislike anything. It was easy to use. **Recommendations to others considering Dynamics 365 Field Service:** N/A **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Makes everything easier for the employees. ### 50. very helpful **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2018 **What do you like best about Dynamics 365 Field Service?** I like the built in intelligence and the fact it helps me resolve service issues before they occur. it delivers positive onsite experience **What do you dislike about Dynamics 365 Field Service?** the work order management can be overwhelming at times. customer billing to **Recommendations to others considering Dynamics 365 Field Service:** none available **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** I enjoy using the resource management and it helps with product inventory ## Dynamics 365 Field Service Discussions - [What is Dynamics 365 used for?](https://www.g2.com/discussions/what-is-dynamics-365-used-for) - [What is included in Dynamics 365?](https://www.g2.com/discussions/dynamics-365-field-service-what-is-included-in-dynamics-365) - [How do I create a Field Service in Dynamics 365?](https://www.g2.com/discussions/how-do-i-create-a-field-service-in-dynamics-365) - [What is Field Service in Dynamics CRM?](https://www.g2.com/discussions/what-is-field-service-in-dynamics-crm) - [Is Salesforce Field Service better than Dynamics Field Service](https://www.g2.com/discussions/34154-is-salesforce-field-service-better-than-dynamics-field-service) - 1 upvote - [View Dynamics 365 Field Service pricing details and edition comparison](https://www.g2.com/products/dynamics-365-field-service/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+14%3A31%3A49+-0500&secure%5Bsession_id%5D=851dee8d-74fe-472c-99e7-31ecc94d2184&secure%5Btoken%5D=126348259bba39bdb81baeef12e71e3c07c1758811eba8a77120d8975627fd63&format=llm_user) ## Dynamics 365 Field Service Integrations - [AFAS](https://www.g2.com/products/afas/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Scribe](https://www.g2.com/products/scribe/reviews) - [Ultimo](https://www.g2.com/products/ultimo/reviews) ## Dynamics 365 Field Service Features **Territory Mapping** - Custom Territory Mapping - Strategic Selling - Automatic Rep Assignment **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **Route Planning** - Lead Priority - Optimized Sales Routes - Map Directions **On the Job** - Location - Employee Communication - Client Notifications - Field Sales **Sales Performance Management** - Gamification - Performance Dashboards - Sales Rep Tracker **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Presentation and Forms** - Video and Interactive Media - Digital Contracts - E-signature **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Dynamics 365 Field Service Alternatives - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (975 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (366 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (500 reviews)