SoftExpert Suite Reviews & Product Details

What do you like most about SoftExpert Suite?

What I like most about SoftExpert Suite is its ability to adapt to different situations and needs. Regardless of the company's stage or maturity level, the platform can add value and offer solutions to different challenges, accompanying the business's evolution. Review collected by and hosted on G2.com.

Being such a comprehensive platform with many integrated solutions, it can be a bit difficult for new users to find their way around and understand all the features at first. There is a learning curve until you know the tool well and can take full advantage of its potential. I believe that onboarding resources and more guided navigation could make this adaptation even simpler. Review collected by and hosted on G2.com.

Integration into a single platform, Scalability and customization, User experience: relatively intuitive interface and collaboration features. Review collected by and hosted on G2.com.

Many shortcuts, System changes without prior notice, outdated training videos, the functionality to generate a Query through a standard query is no longer in the system, system calendars do not show holidays with a visual marking as before, consultants' schedules do not show executed and planned activities within a single query, only alternately. Review collected by and hosted on G2.com.

What we like most is the versatility of the product: the large number of functionalities it offers and the possibility of improving any area of companies. The ease of navigation within the tool is very intuitive and easy to use, allowing for quick adaptation by users.

On a technical level, the excellent performance and stability of the solution stand out. The platform responds with great fluidity and robustness, supporting complex workflows and a high volume of data without compromising speed or user experience.

Additionally, SoftExpert Suite offers a highly competitive cost-benefit ratio in the market. By unifying multiple capabilities such as BPM, GRC, and Document Management into a single ecosystem, it allows companies to consolidate tools, drastically reducing the total cost of implementation and maintenance.

As partners, this provides us with enormous strategic value, as we can offer our clients a modular architecture that scales as their business grows, backed by efficient and accessible technology.

Finally, it is very important for us the support and assistance they provide, always available and with solutions. Review collected by and hosted on G2.com.

Although the platform is extremely robust, we have identified two areas of opportunity where we would like to see improvements in the future:

On one hand, the availability of native APIs to directly integrate some specific components of the solution. Although we understand that the tool follows a clear roadmap of technological evolution and that these capabilities will be expanded, greater current openness would facilitate even more agile integrations with third-party ecosystems.

On the other hand, at a commercial and operational level, the process for quoting licensing upgrades or acquiring additional new components turns out to be a bit complex. We believe that streamlining and simplifying this commercial flow would allow us to respond more dynamically to the changing needs of our clients.

Despite these points for improvement, we greatly value the constant evolution of the product and the team's willingness to listen to our feedback. Review collected by and hosted on G2.com.

I like the ease of use of SoftExpert Suite, its simple interface, and efficient search mechanisms. Additionally, I appreciate the maintenance of documents and the control of records and documents. I can easily identify what I need to find, register, document, or archive and, likewise, locate the document and its respective location, along with the record history, in a simple manner. The software shows excellent performance in document management, allowing integration with different versions (workflow, documents, etc.), as well as facilitating integration with SAP. The software allows for a lot of customization without the need to incur new costs, which is a very good point. It also offers quick and adequate support, always helping in case of difficulties. Finally, intelligence tools present themselves as a very effective solution. Review collected by and hosted on G2.com.

Where I work, I have difficulties in mapping documents when obsolescence occurs or when there is a change in the document identifier, not allowing good traceability and transparency of the documentation history. It happens that when the document becomes obsolete, the document is "deleted." A way to document the document and mark it as obsolete and allow data filtering would ensure the visualization of documents without the need to delete them. Regarding identifier changes, a marker indicating a field with the name of the old identifier could be sufficient. However, there should still be a way to view the change log, considering all identifiers applied to that document. Review collected by and hosted on G2.com.

The biggest win with SoftExpert Suite is centralizing our core operations. It takes the friction out of document control and standardizes our workflows, giving us clear, reliable visibility into performance across the board. It’s also versatile enough to tailor across departments, which makes adapting to organizational growth seamless. Review collected by and hosted on G2.com.

The learning curve for the customer is high and it takes a lot of effort to show the real value of it Review collected by and hosted on G2.com.

I like the automation of the SoftExpert Suite, especially in the action plan part after a project analysis. Additionally, I found the initial setup quite easy. Review collected by and hosted on G2.com.

I think the speed of the system could be improved, especially the page loading. This would make the use of the SoftExpert Suite more efficient. Review collected by and hosted on G2.com.

I like the integration and scope of the SoftExpert Suite platform. It is very comprehensive, allowing processes and documents to be centralized. The platform connects different areas of the company and meets various management needs, which makes it extremely useful for me. Additionally, I found the initial setup easy, which was a good start. Review collected by and hosted on G2.com.

The biggest challenge I find with SoftExpert Suite is the learning curve. I think the onboarding could be more guided and practical, which would help a lot. Review collected by and hosted on G2.com.

I believe it is an all-in-one tool, with many integrations and various integration possibilities. Review collected by and hosted on G2.com.

Being very generic, many of the configurations end up being complex. As it is a very comprehensive tool, the configuration part becomes more difficult and, at times, confusing. Review collected by and hosted on G2.com.

SoftExpert solutions generate productivity gains, eliminate rework, allow management at a glance with portals and indicators, and ensure compliance with standards and customer requirements. Review collected by and hosted on G2.com.

I do not identify any negative points in the system. Review collected by and hosted on G2.com.

It’s helpful to have so many functionalities available within the same system, since it keeps everything in one place and makes it easier to manage. Review collected by and hosted on G2.com.

Some modules are not directly connected, and some items require a lot of adjustments. For example, attributes or lists often need extra setup. You need permission for all of that and have to register each field you need. Also, the attributes are not tied to only one workflow, so they can be used by others by mistake, which makes it difficult to filter. Review collected by and hosted on G2.com.